Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, and Pentium are U.S. registered
trademarks of Intel Corporation. Microsoft and
Windows are either registered trademarks or
trademarks of Microsoft Corporation in the
United States and/or other countries. SD Logo
is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: April 2018
Document Part Number: L24219-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
2 Getting to know your computer ...................................................................................................................... 6
Right side ............................................................................................................................................................... 6
Left side ................................................................................................................................................................. 7
Keyboard area ...................................................................................................................................................... 10
Speakers and camera ........................................................................................................................ 12
Special keys ....................................................................................................................................... 13
3 Illustrated parts catalog .............................................................................................................................. 17
Computer major components .............................................................................................................................. 17
Mass storage devices ........................................................................................................................................... 22
Miscellaneous Parts Kit ....................................................................................................................................... 23
Miscellaneous parts ............................................................................................................................................. 24
4 Removal and replacement preliminary requirements ..................................................................................... 25
Service considerations ......................................................................................................................................... 25
Plastic parts ....................................................................................................................................... 25
Cables and connectors ...................................................................................................................... 25
Hard drive .......................................................................................................................................... 37
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 68
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 68
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 68
vi
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 68
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 68
8 Backing up, restoring, and recovering ........................................................................................................... 70
Using Windows tools ........................................................................................................................................... 70
Creating HP Recovery media (select products only) ........................................................................................... 70
Using HP Recovery Manager to create recovery media .................................................................... 71
Before you begin ............................................................................................................. 71
Creating the recovery media ........................................................................................... 71
Using the HP Cloud Recovery Download Tool to create recovery media .......................................... 72
Restoring and recovery ........................................................................................................................................ 72
Restoring, resetting, and refreshing using Windows tools .............................................................. 72
Restoring using HP Recovery Manager and the HP Recovery partition ........................................... 72
Recovering using HP Recovery Manager ........................................................................................... 72
Recovering using the HP Recovery partition (select products only) ................................................ 73
Recovering using HP Recovery media ............................................................................................... 73
Changing the computer boot order ................................................................................................... 74
Removing the HP Recovery partition (select products only) ............................................................ 74
10 Power cord set requirements ...................................................................................................................... 76
Requirements for all countries ............................................................................................................................ 76
Requirements for specic countries and regions ................................................................................................ 76
Index ............................................................................................................................................................. 79
Hot plug/unplug and auto detect for correct output to wide-aspect vs standard aspect video (auto
adjust panel resolution to t embedded panel and external monitor connected)
USB 3.0 ports√√
USB Type-C port; USB 3.1 Gen 1; supports data transfer√√
65-W HP Smart AC adapter (Argentina specic) with power cord√√
45-W HP Smart AC adapter with power cord√
45-W HP Smart AC adapter (Argentina specic) with power cord√
Power cord:√√
1.0 m conventional power cord with a C5 connector√√
1.0 m conventional power cord with a C5 connector + Japan plug adapter√√
Fingerprint Reader√√
Support for Trusted Platform Module (TPM) 2.0√√
Operating
system
U2F (Universal 2nd Factor Authentication)√√
FreeDOS 2.0√√
Windows 10 Home 64√√
Windows 10 Home 64 Chinese Market CPPP√√
Windows 10 Home 64 High-End Chinese Market CPPP√√
Windows 10 Home 64 Plus√√
Windows 10 Home 64 Plus Single Language√√
Windows 10 Home 64 Plus Single Language APAC EM PPP√√
Windows 10 Home 64 Plus Single Language India Market PPP√√
Windows 10 Home 64 Plus Single Language Indonesia Market PPP√√
Windows 10 Home 64 Plus Web/Kiosk√√
Windows 10 Home 64 Single Language√√
Windows 10 Home 64 Single Language APAC EM PPP√√
Windows 10 Home 64 Single Language India Market PPP√√
Windows 10 Home 64 Single Language Indonesia Market PPP√√
Windows 10 Home 64 Single Language SEAP√√
Windows 10 Home 64 Web/Kiosk√√
4Chapter 1 Product description
CategoryDescriptionUMADiscrete
Windows 10 Pro 64√√
Windows 10 Pro 64 Web/Kiosk√√
Serviceability End user replaceable part: AC adapter√√
5
2Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.
Right side
ComponentDescription
(1)Drive light
(2)Fingerprint reader (select products only)Allows a ngerprint logon to Windows, instead of a password logon.
(3)Volume button (select products only)Controls speaker volume on the computer.
(4)Memory card readerReads optional memory cards that enable you to store, manage,
(5)USB Type-C portConnects a USB device, such as a cell phone, camera, activity tracker,
(6)USB SuperSpeed portConnects a USB device, such as a cell phone, camera, activity tracker,
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the hard drive.
share, or access information.
To insert a card:
1.Hold the card label-side up, with connectors facing the computer.
2.Insert the card into the memory card reader, and then press in on
the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory card
reader.
or smartwatch, and provides data transfer.
NOTE: Cables and/or adapters (purchased separately) may be
required.
or smartwatch, and provides high-speed data transfer.
(7)HDMI portConnects an optional video or audio device, such as a high-denition
(8)AC adapter and battery light
6Chapter 2 Getting to know your computer
television, any compatible digital or audio component, or a high-speed
High-Denition Multimedia Interface (HDMI) device.
●
White: The AC adapter is connected and the battery is fully
charged.
ComponentDescription
(9)Power connectorConnects an AC adapter.
Left side
ComponentDescription
●
Blinking white: The AC adapter is disconnected and the battery
has reached a low battery level.
●
Amber: The AC adapter is connected and the battery is charging.
●
O: The battery is not charging.
(1)USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker,
or smartwatch, and provides high-speed data transfer.
(2)Audio-out (headphone)/Audio-in
(microphone) combo jack
(3)VentEnables airow to cool internal components.
(4)Power button
Connects optional powered stereo speakers, headphones, earbuds, a
headset, or a television audio cable. Also connects an optional headset
microphone. This jack does not support optional standalone
microphones.
WARNING! To reduce the risk of personal injury, adjust the volume
before putting on headphones, earbuds, or a headset. For additional
safety information, refer to the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then
select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan
to cycle on and o during routine operation.
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button briey
to exit Sleep.
●
When the computer is in Hibernation, press the button briey to
exit Hibernation.
Left side7
ComponentDescription
CAUTION: Pressing and holding down the power button results in the
loss of unsaved information.
If the computer has stopped responding and shutdown procedures are
ineective, press and hold the power button for at least 5 seconds to
turn o the computer.
To learn more about your power settings, see your power options.
▲
Right-click the Power meter icon and then select Power
Options
.
(5)Power light
(6)Security cable slotAttaches an optional security cable to the computer.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and other
unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
NOTE: The security cable is designed to act as a deterrent, but it may
not prevent the computer from being mishandled or stolen.
8Chapter 2 Getting to know your computer
Display
ComponentDescription
(1)WLAN antennas*Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2)Internal microphonesRecord sound.
(3)Camera light(s)On: One or more cameras are in use.
(4)CameraAllows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
1.Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2.Select My PC, select the Specications tab, and then select User Guides.
Display9
Keyboard area
TouchPad
ComponentDescription
(1)TouchPad zoneReads your nger gestures to move the pointer or activate items
(2)Left TouchPad buttonFunctions like the left button on an external mouse.
on the screen.
(3)Right TouchPad buttonFunctions like the right button on an external mouse.
10Chapter 2 Getting to know your computer
Lights
ComponentDescription
(1)Caps lock lightOn: Caps lock is on, which switches the key input to all capital
letters.
(2)Mute light
●
On: Computer sound is o.
●
O: Computer sound is on.
Keyboard area11
Speakers and camera
ComponentDescription
(1)SpeakersProduce sound.
(2)Camera (select products only)Allows you to video chat, record video, and record still images.
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.
NOTE: Camera functions vary depending on the camera
hardware and software installed on your product.
12Chapter 2 Getting to know your computer
Special keys
ComponentDescription
(1)esc keyDisplays system information when pressed in combination with
(2)fn keyExecutes specic functions when pressed in combination with
the fn key.
another key.
(3)Windows keyOpens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4)Action keysExecute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
Keyboard area13
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 13.
▲
IconDescription
To use an action key, press and hold the key.
Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or
darker environments. Press the key again to turn o the privacy screen.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Opens the “How to get help in Windows 10” webpage.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight o or on (select products only).
NOTE: To conserve battery power, turn o this feature.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Stops audio or video playback of a CD, a DVD, or a BD.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes or restores speaker sound.
Turns the airplane mode and wireless feature on or o.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
14Chapter 2 Getting to know your computer
Bottom
ComponentDescription
VentEnables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
Bottom15
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
●
Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Component
(1)Product name
(2)Model number
(3)Product ID
(4)Serial number
(5)Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
16Chapter 2 Getting to know your computer
3Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components
Computer major components17
ItemComponentSpare part
number
(1)Display assembly
IMPORTANT: The display assembly is spared only as an entire hinge-up. Display subcomponents are
not spared.
FHD, BrightView, HD camera, mineral silverL18192-001
FHD panel, BrightView, IR camera, natural silverL20551-001
FHD panel, BrightView, HD camera, natural silverL20552-001
HD panel, anti glare, HD camera, natural silverL20553-001
FHD panel, BrightView, IR camera, pale goldL20554-001
FHD panel, BrightView, HD camera, pale goldL20555-001
HD panel, anti glare, HD camera, pale goldL20556-001
FHD panel, BrightView, IR camera, sapphire blueL20557-001
FHD panel, BrightView, HD camera, sapphire blueL20558-001
HD panel, anti glare, HD camera, sapphire blueL20559-001