HP Pavilion x360 14 Service Guide

Maintenance and Service Guide

SUMMARY

This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

© Copyright 2021 HP Development Company,

L.P.

AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Core, Iris, Pentium, Optane, and vPro are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. USB Type-C and USB-C are registered trademarks of USB Implementers Forum. DisplayPort™ and the DisplayPort™ logo are trademarks owned by the Video Electronics Standards Association (VESA®) in the United States and other countries. Miracast and Wi-Fi are registered trademarks

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: January 2021

Document Part Number: M34528-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. Go to http://www.microsoft.com for details.

To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to nd your product. Then select

Manuals.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

Safety warning notice

Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described.

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits de ned by applicable safety standards.

iii

iv Safety warning notice

Table of contents

1 Product description .......................................................................................................................................	1
2 Getting to know your computer ......................................................................................................................	5
Right side ...............................................................................................................................................................	5
Left side .................................................................................................................................................................	6
Display ....................................................................................................................................................................	7
Low blue light mode (select products only) ........................................................................................	7
Keyboard area ........................................................................................................................................................	8
Touchpad settings and components ...................................................................................................	8
Touchpad settings .............................................................................................................	8
Adjusting touchpad settings ..........................................................................	8
Turning on the touchpad ................................................................................	8
Touchpad components ......................................................................................................	9
Lights ...................................................................................................................................................	9
Button and ngerprint reader ...........................................................................................................	10
Special keys .......................................................................................................................................	11
Bottom .................................................................................................................................................................	12
Labels ...................................................................................................................................................................	13
3 Illustrated parts catalog ..............................................................................................................................	15
Computer major components ..............................................................................................................................	15
Display assembly subcomponents ......................................................................................................................	18
Miscellaneous parts .............................................................................................................................................	19
4 Removal and replacement procedures preliminary requirements ....................................................................	21
Tools required ......................................................................................................................................................	21
Service considerations .........................................................................................................................................	21
Plastic parts .......................................................................................................................................	21
Cables and connectors ......................................................................................................................	21
Drive handling ...................................................................................................................................	21
Electrostatic discharge information ....................................................................................................................	22
Generating static electricity ..............................................................................................................	22
Preventing electrostatic damage to equipment ...............................................................................	23
Personal grounding methods and equipment ..................................................................................	23
Grounding the work area ...................................................................................................................	24
Recommended materials and equipment ........................................................................................	24

v

Cleaning your computer ......................................................................................................................................	25
Enabling HP Easy Clean (select products only) .................................................................................	25
Removing dirt and debris from your computer ................................................................................	25
Cleaning your computer with a disinfectant .....................................................................................	26
Caring for wood veneer (select products only) .................................................................................	27
Packaging and transporting guidelines ..............................................................................................................	27
Accessing support information ...........................................................................................................................	27
5 Removal and replacement procedures for authorized service provider parts ....................................................	29
Component replacement procedures ..................................................................................................................	29
Preparation for disassembly .............................................................................................................	29
Bottom cover and rubber feet ...........................................................................................................	29
Battery ...............................................................................................................................................	31
Solid-state drive ................................................................................................................................	33
Memory modules ...............................................................................................................................	34
WLAN module ....................................................................................................................................	34
Speakers ............................................................................................................................................	36
Touchpad ...........................................................................................................................................	37
Fan .....................................................................................................................................................	38
Heat sink ............................................................................................................................................	39
Power connector cable ......................................................................................................................	41
Fingerprint reader .............................................................................................................................	42
System board ....................................................................................................................................	43
Display assembly ...............................................................................................................................	45
Keyboard with top cover ...................................................................................................................	52
6 Using Setup Utility (BIOS) .............................................................................................................................	53
Starting Setup Utility (BIOS) ................................................................................................................................	53
Updating Setup Utility (BIOS) ..............................................................................................................................	53
Determining the BIOS version ...........................................................................................................	53
Preparing for a BIOS update ..............................................................................................................	54
Downloading a BIOS update ...........................................................................................	54
Installing a BIOS update ..................................................................................................	54
7 Backing up, restoring, and recovering ...........................................................................................................	56
Backing up information and creating recovery media ........................................................................................	56
Using Windows tools for backing up .................................................................................................	56
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) .....	56
Restoring and recovering your system ...............................................................................................................	56
Creating a system restore .................................................................................................................	57

vi

Restoring and recovery methods ......................................................................................................	57
Recovering using HP Recovery media ...............................................................................................	57
Changing the computer boot order ...................................................................................................	57
Using HP Sure Recover (select products only) ..................................................................................	58
8 Using HP PC Hardware Diagnostics ................................................................................................................	59
Using HP PC Hardware Diagnostics Windows (select products only) .................................................................	59
Using an HP PC Hardware Diagnostics Windows hardware failure ID code ......................................	59
Accessing HP PC Hardware Diagnostics Windows ............................................................................	59
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support
(select products only) .....................................................................................................	59
Accessing HP PC Hardware Diagnostics Windows from Support Assistant ...................	60
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select
products only) .................................................................................................................	60
Downloading HP PC Hardware Diagnostics Windows .......................................................................	60
Downloading the latest HP PC Hardware Diagnostics Windows version from HP .........	60
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store .....	60
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) .....................................................................................................	61
Installing HP PC Hardware Diagnostics Windows .............................................................................	61
Using HP PC Hardware Diagnostics UEFI .............................................................................................................	61
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code .............................................	61
Starting HP PC Hardware Diagnostics UEFI .......................................................................................	62
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..............................................	62
Downloading the latest HP PC Hardware Diagnostics UEFI version ..............................	62
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) .....................................................................................................	62
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) .............................................	63
Downloading Remote HP PC Hardware Diagnostics UEFI .................................................................	63
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version .................	63
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................	63
Customizing Remote HP PC Hardware Diagnostics UEFI settings ....................................................	63
9 p i tions ..............................................................................................................................................	65
Computer speci cations ......................................................................................................................................	65
35.6 cm (14.0 in) display speci cations ..............................................................................................................	65
Solid-state drive speci cations ...........................................................................................................................	66
10 Power cord set requirements ......................................................................................................................	67
Requirements for all countries ............................................................................................................................	67

vii

Requirements for speci c countries and regions ................................................................................................	67
11 Recycling ..................................................................................................................................................	69
Index .............................................................................................................................................................	70

viii

1Product description

This table provides detailed product information.

Table 1-1 Product components and their descriptions

Category	Description
Product Name	HP Pavilion x360 14 Convertible PC
	Model number: 14-dy0xxx, 14q-dy0xxx (China/India OLS)
	CTO Model: 14t-dy000
Processors	Intel® processors
	Intel Core™ i7-1165G7 (2.80 GHz base frequency, up to 4.70 GHz with Intel Turbo Boost Technology, 12 MB
	cache, 4 cores)
	Intel Core i5-1135G7 (2.40 GHz base frequency, up to 4.20 GHz with Intel Turbo Boost Technology, 8 MB
	cache, 4 cores)
	Intel Core i3-1125G4 (2.00 GHz base frequency, up to 3.70 GHz with Intel Turbo Boost Technology, 8 MB
	cache, 4 cores)
	Intel Core i3-1115G4 (3.00 GHz base frequency, up to 4.10 GHz with Intel Turbo Boost Technology, 6 MB
	cache, 2 cores)
	Intel 7505 Pentium® Gold (2.00 GHz base frequency, up to 3.50 GHz with Intel Turbo Boost Technology, 4 MB
	cache, 2 cores)
Graphics	Internal graphics
	Intel Iris® Xe Graphics (i7/i5 processors)
	Intel UHD Graphics (i3/Pentium processors)
	Supports HD Decode, DX12, and HDMI
Display	35.6 cm (14.0 in), WLED, narrow bezel, eDP 1.2 without PSR, antiglare, 45% NTSC, 250 nits, touch screen
	Full high de nition (FHD) (1920 × 1080), IPS, UWVA
	High de nition (HD) (1366 × 768), SVA
Memory	Not customer-accessible
	Up to 16 GB of DDR4-3200 dual-channel support
	Supports the following con gurations
	●	16 GB (8 × 2) or (16 × 1)
	●	8 GB (8 × 1 or 4 × 2)
	●	4 GB (4 × 1)
Primary storage	M.2 2280 solid-state drives (NGFF)
	1 TB, PCIe, value
	512 GB, PCIe, value

1

Table 1-1 Product components and their descriptions (continued)

	Category	Description
		512 GB, PCIe-3 × 2 × 2 + 32 GB Optane™ memory
		256 GB, PCIe, value
		256 GB, PCIe-3 × 2 × 2 + 16 GB Optane memory
		128 GB, PCIe-3 × 4, TLC
	Audio and video	HP Wide Vision HD Camera: indicator LED, USB2.0, HD BSI sensor, f2.0, WDR, 88° WFOV
		720p by 30 frames per second
		Dual array digital microphone with appropriate software: beam forming, echo cancellation, and noise
		suppression
		Dual speakers
		Audio brand: B&O
		Audio control panel: B&O Audio Control
		Supports speaker swap
		Supports Cortana (far eld)
		Supports Alexa
		Supports XiaoWei
	Wireless	Wireless Local Area Network (WLAN) (select products only)
		Intel Wi-Fi 6 AX201 802.11ax (2 × 2) and Bluetooth® 5 (non-vPro®)
		Intel Wireless-AC 9461 802.11b/g/n/ac (1 × 1 Bluetooth 5 Combo)
		Realtek 8852AE-VT Wi-Fi® 6 Bluetooth 5.2 WLAN
		Compatible with Miracast® devices
		Supports modern standby (connected)
		Intel BT Audio Offload
	Card reader	Micro Secure Digital (SD) Media Reader
		Push-push insertion/removal
	Ports	HDMI 2.0
		Audio-out (headphone)/audio-in (microphone) combo jack
		USB 3.2 Gen 2 Type-C (supports power delivery 3.0, data transfer, Display Port 1.4, HDMI 2.0 out, HP Sleep &
		Charge)
		(2) USB 3.2 Gen 1 Type-A port
		AC Smart Pin adapter plug
	Digital pen	HP Pen with cable
	Sensors	Accelerometer + Gyroscope + eCompass
	Keyboard/pointing	Keyboard
	devices
		Natural silver, island style, 2-coat paint

2Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)

Category	Description
	Natural silver, island style, 3-coat paint, backlit
	Spruce blue, island style, 2-coat paint
	Spruce blue, island style, 4-coat paint, backlit
	Warm gold, island style, 3-coat paint, backlit
	Clickpad with image sensor
Power requirements	Battery
	3 cell, 43 Whr, li polymer
	Long life
	Fast charge technology
	Smart AC adapters
	65 W, right angle, 4.5 mm, 1.8 m (6.0 ft)
	65 W, right angle, 4.5 mm (LA Merco)
	65 W, 4.5 mm, EM
	45 W, right angle, 4.5 mm, 1.8 m (6.0 ft)
	45 W, right angle, 4.5 mm (LA Merco)
	Power cord
	C5, 1.0 m (3.3 ft) conventional
Security	Trusted Platform Module (TPM) 2.0
	Fingerprint reader (select products only)
Operating system	Windows® 10 Home 64
	Windows 10 Home 64 Chinese Market CPPP
	Windows 10 Home 64 High-End Chinese Market CPPP
	Windows 10 Home 64 Entry Single Language
	Windows 10 Home 64 Plus
	Windows 10 Home 64 Plus Single Language
	Windows 10 Home 64 Plus Single Language Africa Market PPP
	Windows 10 Home 64 Plus Single Language APAC EM PPP
	Windows 10 Home 64 Plus Single Language India Market PPP
	Windows 10 Home 64 Plus Single Language Indonesia Market PPP
	Windows 10 Home 64 Single Language
	Windows 10 Home 64 Single Language Africa Market PPP
	Windows 10 Home 64 Single Language APAC Market PPP
	Windows 10 Home 64 Single Language India Market PPP

3

Table 1-1 Product components and their descriptions (continued)

Category	Description
	Windows 10 Home 64 Single Language Indonesia Market PPP
	Windows 10 Home 64 Single Language Entry Africa Market PPP
	Windows 10 Home 64 Single Language Entry APAC EM PPP
	Windows 10 Home 64 Single Language Entry India Market PPP
	Windows 10 Home 64 Single Language Entry Indonesia Market PPP
	Windows 10 Home 64 Single Language Value Africa Market PPP
	Windows 10 Home 64 Single Language Value APAC Market PPP
	Windows 10 Home 64 Single Language Value India Market PPP
	Windows 10 Home 64 Single Language Value Indonesia Market PPP
	Windows 10 Home 64 Value Single Language
	Windows 10 Home S 64
	Windows 10 Home S 64 Entry
	Windows 10 Home S 64 Entry Single Language
	Windows 10 Home S 64 Plus
	Windows 10 Home S 64 Single Language
	Windows 10 Home S 64 Value
	Windows 10 Home S 64 Value Single Language
	Windows 10 Pro 64
	FreeDOS 3.0
Serviceability	End user replaceable parts
	AC adapter

4Chapter 1 Product description

2Getting to know your computer

Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work.

Right side

Identify the components on the right side of the computer.

Table 2-1 Right-side components and their descriptions

Component		Description
(1)	Speaker	Produces sound.
(2)	microSD™ memory card reader	Reads optional memory cards that enable you to store, manage,
		share, or access information.
		To insert a card:
		1.	Hold the card label-side up, with connectors facing the
			computer.
		2.	Insert the card into the memory card reader, and then
			press in on the card until it is rmly seated.
		To remove a card:
		▲	Press in on the card, and then remove it from the memory
			card reader.
(3)	USB SuperSpeed ports (2)	Connect a USB device, provide high-speed data transfer, and (for
		select products) charge small devices (such as a smartphone)
		when the computer is on or in Sleep mode.
		NOTE: Use a standard USB Type-A charging cable or cable
		adapter (purchased separately) when charging a small external
		device.
(4)	AC adapter and battery light	●	White: The AC adapter is connected and the battery is fully
			charged.
		●	Blinking amber: The AC adapter is disconnected and the
			battery has reached a low battery level.
		●	Amber: The AC adapter is connected and the battery is
			charging.

5

Table 2-1 Right-side components and their descriptions (continued)

Component		Description
		●	O The battery is not charging.
(5)	Power connector	Connects an AC adapter.

Left side

Identify the components on the left side of the computer.

Table 2-2 Left-side components and their descriptions

Component		Description
(1)	HDMI port	Connects an optional video or audio device, such as a high-
		de nition television, any compatible digital or audio component,
		or a high-speed igh- e nition Multimedia Interface (HDMI)
		device.
(2)	USB Type-C® power connector and SuperSpeed	Connects an AC adapter that has a USB Type-C connector,
	port	supplying power to the computer and, if needed, charging the
		computer battery.
		– and –
		Connects a USB device, provides high-speed data transfer, and
		(for select products) charges small devices (such as a
		smartphone) when the computer is on or in Sleep mode.
		NOTE: Use a standard USB Type-C charging cable or cable
		adapter (purchased separately) when charging a small external
		device.
		– and –
		Connects a display device that has a USB Type-C connector,
		providing DisplayPort™ output.
(3)	Vent	Enables airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal for
		the internal fan to cycle on and o during routine operation.
(4)	Audio-out (headphone)/Audio-in (microphone)	Connects optional powered stereo speakers, headphones,
	combo jack	earbuds, a headset, or a television audio cable. Also connects an
		optional headset microphone. This jack does not support
		optional standalone microphones.

6Chapter 2 Getting to know your computer

Table 2-2 Left-side components and their descriptions (continued)

Component

Description

WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer speakers are disabled.

(5)	Speaker	Produces sound.

Display

The computer display can include essential components such as speakers, antennas, cameras, and microphones.

Low blue light mode (select products only)

Your computer display is shipped from the factory in low blue light mode for improved eye comfort and safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer at night or for reading.

WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo.

Display 7

Table 2-3 Display components and their descriptions

Component		Description
(1)	Internal microphones (2)	Record sound.
(2)	Camera	Allows you to video chat, record video, and record still images. Some
		cameras also allow a facial recognition logon to Windows, instead of
		a password logon.
		NOTE: Camera functions vary depending on the camera hardware
		and software installed on your product.
(3)	Camera light	On: The camera is in use.
(4)	WLAN antennas*	Send and receive wireless signals to communicate with wireless local
		area networks (WLANs).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

▲Type HP Documentation in the taskbar search box, and then select HP Documentation.

Keyboard area

Keyboards can vary by language.

Touchpad settings and components

Learn the touchpad settings and components

Touchpad settings

Learn how to adjust touchpad settings.

Adjusting touchpad settings

Use these steps to adjust touchpad settings and gestures.

1.Type touchpad settings in the taskbar search box, and then press enter.

2.Choose a setting.

Turning on the touchpad

Follow these steps to turn on the touchpad.

1.Type touchpad settings in the taskbar search box, and then press enter.

2.Using an external mouse, click the touchpad button.

If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to select the button.

8Chapter 2 Getting to know your computer

Touchpad components

Identify the touchpad components.

Table 2-4 Touchpad components and their descriptions

Component		Description
(1)	Touchpad zone	Reads your nger gestures to move the pointer or activate items
		on the screen.
(2)	Left control zone	Textured area that allows you to perform additional gestures.
(3)	Right control zone	Textured area that allows you to perform additional gestures.

Lights

Identify the lights on the computer.

Keyboard area

9

Table 2-5 Lights and their descriptions

Component		Description
(1)	Caps lock light	On: Caps lock is on, which switches the key input to all capital
		letters.
(2)	Mute light	●	On: Computer sound is o .
		●	O Computer sound is on.
(3)	Power light	●	On: The computer is on.
		●	Blinking (select products only): The computer is in the
			Sleep state, a power-saving state. The computer shuts o
			power to the display and other unnecessary components.
		●	O Depending on your computer model, the computer is
			o , in Hibernation, or in Sleep. Hibernation is the power-
			saving state that uses the least amount of power.

Button and ng rprint reader

Identify the computer button and ngerprint reader.

Fingerprint readers, which enable a ngerprint logon, can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard.

IMPORTANT: To verify that your computer supports ngerprint reader sign-in, type Sign-in options in the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option,

then your computer does not include a		ngerprint reader.
Table 2-6 Button and ng rprint reader and their descriptions
Component		Description
(1)	Power button	● When the computer is o , press the button briefly to turn
		on the computer.

10 Chapter 2 Getting to know your computer

Table 2-6 Button and ng rprint reader and their descriptions (continued)

Component		Description
		●	When the computer is on, press the button briefly to
			initiate Sleep.
		●	When the computer is in the Sleep state, press the button
			briefly to exit Sleep (select products only).
		●	When the computer is in Hibernation, press the button
			briefly to exit Hibernation.
		IMPORTANT: Pressing and holding down the power button
		results in the loss of unsaved information.
		If the computer has stopped responding and shutdown
		procedures are ine		ective, press and hold the power button
		down for at least 10 seconds to turn o the computer.
		To learn more about your power settings, see your power
		options:
		▲	Right-click the Power icon		, and then select Power
			Options.
(2)	Fingerprint reader (select products only)	Allows a ngerprint logon to Windows, instead of a password
		logon.
		▲	Swipe down across the ngerprint reader.
			IMPORTANT:	To prevent	ngerprint logon issues, be sure
			when you register your ngerprint that all sides of your
			nger are registered by the		ngerprint reader.

Special keys

Identify the special keys.

Table 2-7 Special keys and their descriptions

Component		Description
(1)	esc key	Displays system information when pressed in combination with
		the fn key.

Keyboard area 11

Table 2-7 Special keys and their descriptions (continued)

Component		Description
(2)	fn key	Executes speci c functions when pressed in combination with
		another key.
(3)	Windows key	Opens the Start menu.
		NOTE: Pressing the Windows key again will close the Start
		menu.
(4)	Action keys	Execute frequently used system functions as de ned by the icon
		symbols on f1 through f12 function keys.
(5)	Power button	●	When the computer is o , press the button briefly to turn
			on the computer.
		●	When the computer is on, press the button briefly to
			initiate Sleep.
		●	When the computer is in the Sleep state, press the button
			briefly to exit Sleep (select products only).
		●	When the computer is in Hibernation, press the button
			briefly to exit Hibernation.
		IMPORTANT: Pressing and holding down the power button
		results in the loss of unsaved information.
		If the computer has stopped responding and shutdown
		procedures are ine ective, press and hold the power button
		down for at least 10 seconds to turn o		the computer.
		To learn more about your power settings, see your power
		options:
		▲	Right-click the Power icon	, and then select Power
			Options.

Bottom

Identify the bottom components.

12 Chapter 2 Getting to know your computer

Table 2-8 Bottom components and their descriptions

Component		Description
(1)	Speakers (2)	Produce sound.
(2)	Vent	Enables airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal
		for the internal fan to cycle on and o during routine
		operation.

Labels

The labels affixed to the computer provide information that you might need when you troubleshoot system problems or travel internationally with the computer. Labels can be in paper form or imprinted on the product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.

●Service label—Provides important information to identify your computer. When contacting support, you might be asked for the serial number, the product number, or the model number. Locate this information before you contact support.

Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer.

Labels 13

Table 2-9 Service label components

Component

(1)HP product name

(2)Model number

(3)Warranty period

(4)Product ID

(5)Serial number

Table 2-10 Service label components

Component

(1)HP product name

(2)Product ID

(3)Serial number

(4)Warranty period

●Regulatory label(s)—Provide(s) regulatory information about the computer.

●Wireless certi cation label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

14 Chapter 2 Getting to know your computer

3Illustrated parts catalog

Use this table to determine the spare parts that are available for the computer.

Computer major components

To identify the computer major components, use this illustration and table.

NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.

Computer major components 15

Table 3-1 Computer major component descriptions and part numbers

Item	Component		Spare part number
(1)	Display assembly		not available as a spare part
	NOTE: Display spare parts are available only as subcomponents.
(2)	Top cover/keyboard
	Fingerprint reader, backlit, natural silver		M45219-xx1
	No	ngerprint reader, backlit, natural silver	M45220-xx1
	Fingerprint reader, backlit, natural silver aluminum		M45221-xx1
	No	ngerprint reader, backlit, natural silver aluminum	M45222-xx1
	Fingerprint reader, backlit, warm gold aluminum		M45223-xx1
	Fingerprint reader, natural silver		M45224-xx1
	No	ngerprint reader, natural silver	M45225-xx1
	No	ngerprint reader, spruce blue	M45228-xx1
	No	ngerprint reader, spruce blue, backlit	M45229-xx1

(3)Touchpad

NOTE: The touchpad cable is available as spare part number M45019-001.

	Spruce blue	M45009-001
	Natural silver	M45010-001
	Warm gold	M45011-001
(4)	Touchpad bracket	not available as a spare part
(5)	Fingerprint reader	M36397-001
	NOTE: The ngerprint reader cable is available in the Cable Kit as spare part number
	M45020-001.
	Natural silver	M45007-001
	Warm gold	M49762-001
(6)	Fingerprint reader bracket	not available as a spare part
(7)	Power connector cable	M45022-001
(8)	Speakers (left and right)	M45029-001

(9)System board (includes integrated processor)

NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system

Intel Core i7-1165G7	M45033-xx1
Intel Core i5-1135G7	M45032-xx1
Intel Core i3-1125G4	M45749-xx1

16 Chapter 3 Illustrated parts catalog