HP Pavilion x360 14 Service Guide
Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
© Copyright 2021 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, Iris, Pentium, Optane, and vPro are
trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries. USB Type-C and USB-C are
registered trademarks of USB Implementers
Forum. DisplayPort™ and the DisplayPort™
logo are trademarks owned by the Video
Electronics Standards Association (VESA®) in
the United States and other countries. Miracast
and Wi-Fi are registered trademarks
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
First Edition: January 2021
Document Part Number: M34528-001
Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by applicable safety standards.
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 5
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Low blue light mode (select products only) ........................................................................................ 7
Keyboard area ........................................................................................................................................................ 8
Touchpad settings and components ................................................................................................... 8
Touchpad settings ............................................................................................................. 8
Adjusting touchpad settings .......................................................................... 8
Turning on the touchpad ................................................................................ 8
Touchpad components ...................................................................................................... 9
Lights ................................................................................................................................................... 9
Button and ngerprint reader ........................................................................................................... 10
Special keys ....................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
Labels ................................................................................................................................................................... 13
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Display assembly subcomponents ...................................................................................................................... 18
Miscellaneous parts ............................................................................................................................................. 19
4 Removal and replacement procedures preliminary requirements .................................................................... 21
Tools required ...................................................................................................................................................... 21
Service considerations ......................................................................................................................................... 21
Plastic parts ....................................................................................................................................... 21
Cables and connectors ...................................................................................................................... 21
Drive handling ................................................................................................................................... 21
Electrostatic discharge information .................................................................................................................... 22
Generating static electricity .............................................................................................................. 22
Preventing electrostatic damage to equipment ............................................................................... 23
Personal grounding methods and equipment .................................................................................. 23
Grounding the work area ................................................................................................................... 24
Recommended materials and equipment ........................................................................................ 24
v
Cleaning your computer ...................................................................................................................................... 25
Enabling HP Easy Clean (select products only) ................................................................................. 25
Removing dirt and debris from your computer ................................................................................ 25
Cleaning your computer with a disinfectant ..................................................................................... 26
Caring for wood veneer (select products only) ................................................................................. 27
Packaging and transporting guidelines .............................................................................................................. 27
Accessing support information ........................................................................................................................... 27
5 Removal and replacement procedures for authorized service provider parts .................................................... 29
Component replacement procedures .................................................................................................................. 29
Preparation for disassembly ............................................................................................................. 29
Bottom cover and rubber feet ........................................................................................................... 29
Battery ............................................................................................................................................... 31
Solid-state drive ................................................................................................................................ 33
Memory modules ............................................................................................................................... 34
WLAN module .................................................................................................................................... 34
Speakers ............................................................................................................................................ 36
Touchpad ........................................................................................................................................... 37
Fan ..................................................................................................................................................... 38
Heat sink ............................................................................................................................................ 39
Power connector cable ...................................................................................................................... 41
Fingerprint reader ............................................................................................................................. 42
System board .................................................................................................................................... 43
Display assembly ............................................................................................................................... 45
Keyboard with top cover ................................................................................................................... 52
6 Using Setup Utility (BIOS) ............................................................................................................................. 53
Starting Setup Utility (BIOS) ................................................................................................................................ 53
Updating Setup Utility (BIOS) .............................................................................................................................. 53
Determining the BIOS version ........................................................................................................... 53
Preparing for a BIOS update .............................................................................................................. 54
Downloading a BIOS update ........................................................................................... 54
Installing a BIOS update .................................................................................................. 54
7 Backing up, restoring, and recovering ........................................................................................................... 56
Backing up information and creating recovery media ........................................................................................ 56
Using Windows tools for backing up ................................................................................................. 56
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 56
Restoring and recovering your system ............................................................................................................... 56
Creating a system restore ................................................................................................................. 57
vi
Restoring and recovery methods ...................................................................................................... 57
Recovering using HP Recovery media ............................................................................................... 57
Changing the computer boot order ................................................................................................... 57
Using HP Sure Recover (select products only) .................................................................................. 58
8 Using HP PC Hardware Diagnostics ................................................................................................................ 59
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 59
Using an HP PC Hardware Diagnostics Windows hardware failure ID code ...................................... 59
Accessing HP PC Hardware Diagnostics Windows ............................................................................ 59
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support
(select products only) ..................................................................................................... 59
Accessing HP PC Hardware Diagnostics Windows from Support Assistant ................... 60
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select
products only) ................................................................................................................. 60
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 60
Downloading the latest HP PC Hardware Diagnostics Windows version from HP ......... 60
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ..... 60
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 61
Installing HP PC Hardware Diagnostics Windows ............................................................................. 61
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 61
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code ............................................. 61
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 62
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 62
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 62
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 62
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 63
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 63
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 63
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 63
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 63
9 Specications .............................................................................................................................................. 65
Computer specications ...................................................................................................................................... 65
35.6 cm (14.0 in) display specications .............................................................................................................. 65
Solid-state drive specications ........................................................................................................................... 66
10 Power cord set requirements ...................................................................................................................... 67
Requirements for all countries ............................................................................................................................ 67
vii
Requirements for specic countries and regions ................................................................................................ 67
11 Recycling .................................................................................................................................................. 69
Index ............................................................................................................................................................. 70
viii
1 Product description
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP Pavilion x360 14 Convertible PC
Model number: 14-dy0xxx, 14q-dy0xxx (China/India OLS)
CTO Model: 14t-dy000
Processors Intel® processors
Intel Core™ i7-1165G7 (2.80 GHz base frequency, up to 4.70 GHz with Intel Turbo Boost Technology, 12 MB
cache, 4 cores)
Intel Core i5-1135G7 (2.40 GHz base frequency, up to 4.20 GHz with Intel Turbo Boost Technology, 8 MB
cache, 4 cores)
Intel Core i3-1125G4 (2.00 GHz base frequency, up to 3.70 GHz with Intel Turbo Boost Technology, 8 MB
cache, 4 cores)
Intel Core i3-1115G4 (3.00 GHz base frequency, up to 4.10 GHz with Intel Turbo Boost Technology, 6 MB
cache, 2 cores)
Intel 7505 Pentium® Gold (2.00 GHz base frequency, up to 3.50 GHz with Intel Turbo Boost Technology, 4 MB
cache, 2 cores)
Graphics Internal graphics
Intel Iris® Xe Graphics (i7/i5 processors)
Intel UHD Graphics (i3/Pentium processors)
Supports HD Decode, DX12, and HDMI
Display 35.6 cm (14.0 in), WLED, narrow bezel, eDP 1.2 without PSR, antiglare, 45% NTSC, 250 nits, touch screen
Full high denition (FHD) (1920 × 1080), IPS, UWVA
High denition (HD) (1366 × 768), SVA
Memory Not customer-accessible
Up to 16 GB of DDR4-3200 dual-channel support
Supports the following congurations:
● 16 GB (8 × 2) or (16 × 1)
● 8 GB (8 × 1 or 4 × 2)
● 4 GB (4 × 1)
Primary storage M.2 2280 solid-state drives (NGFF)
1 TB, PCIe, value
512 GB, PCIe, value
1
Table 1-1 Product components and their descriptions (continued)
Category Description
512 GB, PCIe-3 × 2 × 2 + 32 GB Optane™ memory
256 GB, PCIe, value
256 GB, PCIe-3 × 2 × 2 + 16 GB Optane memory
128 GB, PCIe-3 × 4, TLC
Audio and video HP Wide Vision HD Camera: indicator LED, USB2.0, HD BSI sensor, f2.0, WDR, 88° WFOV
720p by 30 frames per second
Dual array digital microphone with appropriate software: beam forming, echo cancellation, and noise
suppression
Dual speakers
Audio brand: B&O
Audio control panel: B&O Audio Control
Supports speaker swap
Supports Cortana (far eld)
Supports Alexa
Supports XiaoWei
Wireless Wireless Local Area Network (WLAN) (select products only)
Intel Wi-Fi 6 AX201 802.11ax (2 × 2) and Bluetooth® 5 (non-vPro®)
Intel Wireless-AC 9461 802.11b/g/n/ac (1 × 1 Bluetooth 5 Combo)
Realtek 8852AE-VT Wi-Fi® 6 Bluetooth 5.2 WLAN
Compatible with Miracast® devices
Supports modern standby (connected)
Intel BT Audio Ooad
Card reader Micro Secure Digital (SD) Media Reader
Push-push insertion/removal
Ports HDMI 2.0
Audio-out (headphone)/audio-in (microphone) combo jack
USB 3.2 Gen 2 Type-C (supports power delivery 3.0, data transfer, Display Port 1.4, HDMI 2.0 out, HP Sleep &
Charge)
(2) USB 3.2 Gen 1 Type-A port
AC Smart Pin adapter plug
Digital pen HP Pen with cable
Sensors Accelerometer + Gyroscope + eCompass
Keyboard/pointing
devices
2 Chapter 1 Product description
Keyboard
Natural silver, island style, 2-coat paint
Table 1-1 Product components and their descriptions (continued)
Category Description
Natural silver, island style, 3-coat paint, backlit
Spruce blue, island style, 2-coat paint
Spruce blue, island style, 4-coat paint, backlit
Warm gold, island style, 3-coat paint, backlit
Clickpad with image sensor
Power requirements Battery
3 cell, 43 Whr, li polymer
Long life
Fast charge technology
Smart AC adapters
65 W, right angle, 4.5 mm, 1.8 m (6.0 ft)
65 W, right angle, 4.5 mm (LA Merco)
65 W, 4.5 mm, EM
45 W, right angle, 4.5 mm, 1.8 m (6.0 ft)
45 W, right angle, 4.5 mm (LA Merco)
Power cord
C5, 1.0 m (3.3 ft) conventional
Security Trusted Platform Module (TPM) 2.0
Fingerprint reader (select products only)
Operating system Windows® 10 Home 64
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 High-End Chinese Market CPPP
Windows 10 Home 64 Entry Single Language
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language Africa Market PPP
Windows 10 Home 64 Plus Single Language APAC EM PPP
Windows 10 Home 64 Plus Single Language India Market PPP
Windows 10 Home 64 Plus Single Language Indonesia Market PPP
Windows 10 Home 64 Single Language
Windows 10 Home 64 Single Language Africa Market PPP
Windows 10 Home 64 Single Language APAC Market PPP
Windows 10 Home 64 Single Language India Market PPP
3
Table 1-1 Product components and their descriptions (continued)
Category Description
Windows 10 Home 64 Single Language Indonesia Market PPP
Windows 10 Home 64 Single Language Entry Africa Market PPP
Windows 10 Home 64 Single Language Entry APAC EM PPP
Windows 10 Home 64 Single Language Entry India Market PPP
Windows 10 Home 64 Single Language Entry Indonesia Market PPP
Windows 10 Home 64 Single Language Value Africa Market PPP
Windows 10 Home 64 Single Language Value APAC Market PPP
Windows 10 Home 64 Single Language Value India Market PPP
Windows 10 Home 64 Single Language Value Indonesia Market PPP
Windows 10 Home 64 Value Single Language
Windows 10 Home S 64
Windows 10 Home S 64 Entry
Windows 10 Home S 64 Entry Single Language
Windows 10 Home S 64 Plus
Windows 10 Home S 64 Single Language
Windows 10 Home S 64 Value
Windows 10 Home S 64 Value Single Language
Windows 10 Pro 64
FreeDOS 3.0
Serviceability End user replaceable parts
AC adapter
4 Chapter 1 Product description
2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) Speaker Produces sound.
(2) microSD™ memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader.
(3) USB SuperSpeed ports (2) Connect a USB device, provide high-speed data transfer, and (for
select products) charge small devices (such as a smartphone)
when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small external
device.
(4) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully
charged.
● Blinking amber: The AC adapter is disconnected and the
battery has reached a low battery level.
● Amber: The AC adapter is connected and the battery is
charging.
5
Table 2-1 Right-side components and their descriptions (continued)
Component Description
(5) Power connector Connects an AC adapter.
Left side
Identify the components on the left side of the computer.
Table 2-2 Left-side components and their descriptions
Component Description
● O: The battery is not charging.
(1) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(2) USB Type-C® power connector and SuperSpeed
port
(3) Vent Enables airow to cool internal components.
(4) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connects a USB device, provides high-speed data transfer, and
(for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-C charging cable or cable
adapter (purchased separately) when charging a small external
device.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort™ output.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
6 Chapter 2 Getting to know your computer
Table 2-2 Left-side components and their descriptions (continued)
Component Description
(5) Speaker Produces sound.
Display
The computer display can include essential components such as speakers, antennas, cameras, and
microphones.
Low blue light mode (select products only)
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and
safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer at
night or for reading.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲ Type HP Documentation in the taskbar search box,
and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.
Display 7
Table 2-3 Display components and their descriptions
Component Description
(1) Internal microphones (2) Record sound.
(2) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(3) Camera light On: The camera is in use.
(4) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
Keyboard area
Keyboards can vary by language.
Touchpad settings and components
Learn the touchpad settings and components
Touchpad settings
Learn how to adjust touchpad settings.
Adjusting touchpad settings
Use these steps to adjust touchpad settings and gestures.
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Choose a setting.
Turning on the touchpad
Follow these steps to turn on the touchpad.
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Using an external mouse, click the touchpad button.
If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the
touchpad button. Then press the spacebar to select the button.
8 Chapter 2 Getting to know your computer
Touchpad components
Identify the touchpad components.
Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads your nger gestures to move the pointer or activate items
on the screen.
Lights
(2) Left control zone Textured area that allows you to perform additional gestures.
(3) Right control zone Textured area that allows you to perform additional gestures.
Identify the lights on the computer.
Keyboard area 9
Table 2-5 Lights and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
(2) Mute light ● On: Computer sound is o.
(3) Power light ● On: The computer is on.
Button and ngerprint reader
Identify the computer button and ngerprint reader.
letters.
● O: Computer sound is on.
● Blinking (select products only): The computer is in the
Sleep state, a power-saving state. The computer shuts o
power to the display and other unnecessary components.
● O: Depending on your computer model, the computer is
o, in Hibernation, or in Sleep. Hibernation is the powersaving state that uses the least amount of power.
Fingerprint readers, which enable a ngerprint logon, can be located on the touchpad, on a side panel of the
computer, or on the top cover below the keyboard.
IMPORTANT: To verify that your computer supports ngerprint reader sign-in, type Sign-in options in
the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option,
then your computer does not include a ngerprint reader.
Table 2-6 Button and ngerprint reader and their descriptions
Component Description
(1) Power button ● When the computer is o, press the button briey to turn
10 Chapter 2 Getting to know your computer
on the computer.
Table 2-6 Button and ngerprint reader and their descriptions (continued)
Component Description
● When the computer is on, press the button briey to
initiate Sleep.
● When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
● When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 10 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
▲ Right-click the Power icon , and then select Power
Options.
(2) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
logon.
▲ Swipe down across the ngerprint reader.
IMPORTANT: To prevent ngerprint logon issues, be sure
when you register your ngerprint that all sides of your
nger are registered by the ngerprint reader.
Special keys
Identify the special keys.
Table
Component Description
(1) esc key Displays system information when pressed in combination with
2-7 Special keys and their descriptions
the fn key.
Keyboard area 11
Table 2-7 Special keys and their descriptions (continued)
Component Description
(2) fn key Executes specic functions when pressed in combination with
(3) Windows key Opens the Start menu.
(4) Action keys Execute frequently used system functions as dened by the icon
(5) Power button ● When the computer is o, press the button briey to turn
another key.
NOTE: Pressing the Windows key again will close the Start
menu.
symbols on f1 through f12 function keys.
on the computer.
● When the computer is on, press the button briey to
initiate Sleep.
● When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
● When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 10 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
Bottom
Identify the bottom components.
▲ Right-click the Power icon , and then select Power
Options.
12 Chapter 2 Getting to know your computer
Labels
Table 2-8 Bottom components and their descriptions
Component Description
(1) Speakers (2) Produce sound.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
The labels axed to the computer provide information that you might need when you troubleshoot system
problems or travel internationally with the computer. Labels can be in paper form or imprinted on the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
might be asked for the serial number, the product number, or the model number. Locate this
information before you contact support.
Your service label will resemble one of the following examples. Refer to the illustration that most closely
matches the service label on your computer.
Labels 13
Table 2-9 Service label components
Component
(1) HP product name
(2) Model number
(3) Warranty period
(4) Product ID
(5) Serial number
Table 2-10 Service label components
Component
(1) HP product name
(2) Product ID
(3) Serial number
(4) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
14 Chapter 2 Getting to know your computer
3 Illustrated parts catalog
Use this table to determine the spare parts that are available for the computer.
Computer major components
To identify the computer major components, use this illustration and table.
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.
Computer major components 15
Table 3-1 Computer major component descriptions and part numbers
Item Component Spare part number
(1) Display assembly
NOTE: Display spare parts are available only as subcomponents.
(2) Top cover/keyboard
Fingerprint reader, backlit, natural silver M45219-xx1
No ngerprint reader, backlit, natural silver M45220-xx1
Fingerprint reader, backlit, natural silver aluminum M45221-xx1
No ngerprint reader, backlit, natural silver aluminum M45222-xx1
Fingerprint reader, backlit, warm gold aluminum M45223-xx1
Fingerprint reader, natural silver M45224-xx1
No ngerprint reader, natural silver M45225-xx1
No ngerprint reader, spruce blue M45228-xx1
No ngerprint reader, spruce blue, backlit M45229-xx1
(3) Touchpad
NOTE: The touchpad cable is available as spare part number M45019-001.
Spruce blue M45009-001
Natural silver M45010-001
not available as a spare part
Warm gold M45011-001
(4) Touchpad bracket not available as a spare part
(5) Fingerprint reader
NOTE: The ngerprint reader cable is available in the Cable Kit as spare part number
M45020-001.
Natural silver M45007-001
Warm gold M49762-001
(6) Fingerprint reader bracket not available as a spare part
(7) Power connector cable M45022-001
(8) Speakers (left and right) M45029-001
(9) System board (includes integrated processor)
NOTE: All system board spare part kits include replacement thermal material.
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system
Intel Core i7-1165G7 M45033-xx1
Intel Core i5-1135G7 M45032-xx1
M36397-001
Intel Core i3-1125G4 M45749-xx1
16 Chapter 3 Illustrated parts catalog
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