HP Pavilion x360 13-s000, Pavilion x360 13-s099 Maintenance And Service Manual

HP Pavilion x360 Convertible PC (model numbers: 13-s000 through 13-s099)

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Second Edition: September 2015

First Edition: April 2015

Document Part Number: 806676-002

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows 10 or Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 10 or Windows 8 functionality. See for

http://www.microsoft.com details.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the useraccessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identification ................................................................................................................. 4

Display ................................................................................................................................................................... 5

Keys ........................................................................................................................................................................ 6

Lights ..................................................................................................................................................................... 7

TouchPad ............................................................................................................................................................... 8

Left side ................................................................................................................................................................. 9

Right side ............................................................................................................................................................. 10

Bottom ................................................................................................................................................................. 11

3 Illustrated parts catalog .............................................................................................................................. 13

Locating the warranty information, model number, serial number, and product number ............................... 13

Computer major components ............................................................................................................................. 14

Display assembly components ........................................................................................................................... 18

Miscellaneous parts ............................................................................................................................................. 19

4 Removal and replacement preliminary requirements ..................................................................................... 20

Tools required ...................................................................................................................................................... 20

Service considerations ........................................................................................................................................ 20

Plastic parts ....................................................................................................................................... 20

Cables and connectors ...................................................................................................................... 20

Grounding guidelines ........................................................................................................................................... 21

Electrostatic discharge damage ....................................................................................................... 21

Packaging and transporting guidelines ......................................................................... 22

Workstation guidelines ................................................................................ 22

5 Removal and replacement procedures ........................................................................................................... 24

Keyboard/top cover ............................................................................................................................................. 24

Battery ................................................................................................................................................................. 27

Hard drive ............................................................................................................................................................ 29

Connector board .................................................................................................................................................. 30

WLAN module ...................................................................................................................................................... 31

System board ....................................................................................................................................................... 33

Fan/heat sink assembly ...................................................................................................................................... 37

Memory module ................................................................................................................................................... 38

Speakers .............................................................................................................................................................. 40

Display assembly ................................................................................................................................................. 41

Power button board ............................................................................................................................................. 48

Power connector cable ........................................................................................................................................ 49

6 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 ........................................................................ 51

Using Computer Setup ......................................................................................................................................... 51

Starting Computer Setup .................................................................................................................. 51

Navigating and selecting in Computer Setup ................................................................................... 52

Restoring factory settings in Computer Setup ................................................................................. 52

Updating the BIOS ............................................................................................................................. 53

Determining the BIOS ..................................................................................................... 53

Downloading a BIOS update ........................................................................................... 53

Changing the boot order using the f9 prompt .................................................................................. 54

TPM BIOS settings (select products only) ........................................................................................................... 55

Using HP Sure Start (select products only) ......................................................................................................... 55

7 HP PC Hardware Diagnostics (UEFI) – Windows 10 ........................................................................................... 56

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 57

8 Using Setup Utility (BIOS) – Windows 8 .......................................................................................................... 58

Starting Setup Utility (BIOS) ................................................................................................................................ 58

Updating the BIOS ................................................................................................................................................ 58

Determining the BIOS version ........................................................................................................... 58

Downloading a BIOS update .............................................................................................................. 59

9 Using HP PC Hardware Diagnostics (UEFI) – Windows 8 .................................................................................... 60

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 60

10 Specifications ........................................................................................................................................... 62

11 Backup and recovery – Windows 10 ............................................................................................................. 63

Creating recovery media and backups ................................................................................................................ 63

Creating HP Recovery media (select products only) ........................................................................ 64

Using Windows Tools ........................................................................................................................................... 65

Restore and recovery .......................................................................................................................................... 65

Recovering using HP Recovery Manager .......................................................................................... 66

What you need to know before you get started ............................................................ 66

Using the HP Recovery partition (select products only) ................................................ 67

Using HP Recovery media to recover ............................................................................. 67

Changing the computer boot order ................................................................................ 68

Removing the HP Recovery partition (select products only) ......................................... 68

12 Backing up, restoring, and recovering – Windows 8 ...................................................................................... 69

Creating recovery media and backups ................................................................................................................ 69

Creating HP Recovery media (select models only) ........................................................................... 70

Using Windows tools ........................................................................................................................................... 71

Restore and recovery .......................................................................................................................................... 71

Recovering using HP Recovery Manager .......................................................................................... 71

What you need to know before you get started ............................................................ 72

Using the HP Recovery partition (select models only) .................................................. 73

Using HP Recovery media to recover ............................................................................. 73

Changing the computer boot order ................................................................................ 73

Removing the HP Recovery partition (select models only) ........................................... 74

13 Power cord set requirements ...................................................................................................................... 75

Requirements for all countries ........................................................................................................................... 75

Requirements for specific countries and regions ............................................................................................... 75

14 Recycling .................................................................................................................................................. 77

Index ............................................................................................................................................................. 78

vii

viii

1 Product description

Category Description

Product Name HP Pavilion x360 Convertible PC (model numbers: 13-s000 through 13-s099)

Processor

●

Intel™ Core® i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-MHz FSB,

3.00-MB L3 cache, dual core, 15-W [dynamic PL1 to 8.5-W])

●

Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (1600-MHz FSB,

3.00-MB L3 cache, dual core, 15-W)

●

Intel Core i3-6100U 2.30-GHz processor (1600-MHz FSB, 3.00-MB L3 cache, dual core, 15-W [dynamic PL1 to 8.5-W])

●

Intel Core i3-5010U 2.10-GHz processor (1600-MHz FSB, 3.00-MB L3 cache, dual core, 15-W)

Chipset Intel LP processor controller hub (PCH)

Graphics Internal Graphics: Intel HD Graphics 5500

Support for DX11, HD decode, and HDMI

Panel 13.3-in (1920×1080), full high-definition (FHD), light-emitting diode (LED), AntiGlare,

TouchScreen with flush glass and MultiTouch enabled; 16:9 ultra-wide aspect ratio; typical brightness: 220 nits; slim (3.0-mm), In-plane switching (IPS), eDP;

13.3-in (1366×768), high-definition (HD), LED, AntiGlare, TouchScreen with flush glass and MultiTouch enabled; 16:9 ultra-wide aspect ratio; typical brightness: 220 nits; slim (3.0mm), UWVA, eDP

Memory 2 SODIMM slots DDR3L-1600

Support for DDR3L-1600

Support for dual channel

Supports up to 16384-MB maximum on-board system memory

Hard drive Support for 6.35-cm (2.5-in) hard drives in 7.2-mm (.28-in) and 7.0-mm (.28-

in) thicknesses

Support for Accelerometer hard drive protection

Support for the following single hard drive configurations:

●

1-TB, 5400-rpm, 7.2-mm

●

750-GB, 5400-rpm, 7.2-mm

●

500-GB, 5400-rpm, 7.0-mm

Support for 500-GB, 5400-rpm, 7.0-mm + 8-GB NAND Hybrid hard drive

Support for M2 SATA-3 next generation form factor (NGFF) 128-MB triple-level cell (TLC) solid-state drive

Optical drive 9.5-mm tray load, SATA, external, USB, DVD±RW DL SuperMulti Drive

Audio and video Webcam: HP TrueVision HD, fixed (no tilt), with activity light, 1280×720 by 30 frames

per second

Dual digital microphones with appropriate echo-cancellation and noisesuppression software

Category Description

Audio and video (continued) Two speakers

Sensors Accelerometer

eCompass

Gyroscope

Sensor hub

Ethernet Integrated 10/100 network interface card (NIC)

Wireless Integrated wireless local area network (WLAN) option by way of wireless module

Support for the following WLAN modules:

●

Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter

●

Intel 3165NGWG 1 ac 1×1 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 Worldwide Combo Adapter

●

Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter

Support for Intel WiDi 5.1

Compatible with Miracast-certified devices

External media cards HP multiformat Micro Digital Media Reader Slot with push-push technology. Reads data

from and writes data to digital memory cards such as Secure Digital (SD).

Ports

●

AC adapter HP Smart plug (4.5mm barrel)

●

Audio: one combo audio-out (headphone)/audio-in (microphone) jack, supports jack auto-detection

●

High-definition multimedia interface (HDMI) v.1.4, supporting up to 1080p, 1920×1080 at 60 Hz

●

RJ45/Ethernet

●

USB 3.0 (2)

●

USB 2.0

Keyboard/pointing devices Full-size, textured, island-style keyboard,

Touchpad requirements:

●

Clickpad with image sensor

●

Taps enabled as default

●

Multi-touch gestures enabled

●

Support for Windows 8.1 modern TouchPad gestures

Power requirements Support for 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) AC adapter

Support for a 3-cell, 48-WHr, 4.2-AHr, Li-ion battery (includes cable)

Security Support for security cable lock

Support for Trust Platform Module (TPM) 2.0

Operating system Microsoft Windows 10

Microsoft Windows 8.1

FreeDOS

2 Chapter 1 Product description

Category Description

Operating system (continued) Ubuntu

Serviceability End user replaceable parts: AC adapter

2 External component identification

4 Chapter 2 External component identification

Display

Item Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.

(2) Internal microphones (2) Record sound.

(3) Webcam light On: The webcam is in use.

(4) Webcam Records video and captures photographs. Some models allow you

to video conference and chat online using streaming video.

For information on using the webcam:

●

Windows 10 – Type camera in the taskbar search box, and then select Camera.

●

Windows 8 – Access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support

Assistant app.

(5) Windows button Turns off the display and initiates Sleep if the display is closed

while the power is on.

NOTE: The internal display switch is not visible from the outside

of the computer.

*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

Windows 10:

Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

Display 5

Item Component Description

Windows 8:

▲

Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.

Keys

Item Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with the esc key.

(3) Windows key Returns you to the Start screen from an open app or

the Windows desktop.

NOTE: Pressing the Windows key again will return you to

the previous screen.

(4) Action keys Execute frequently used system functions.

6 Chapter 2 External component identification

Lights

Item Component Description

(1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.

(2) Mute light

●

Amber: Computer sound is off.

●

Off: Computer sound is on.

Lights 7

TouchPad

Item Component Description

(1) TouchPad zone Reads your finger gestures to move the pointer or activate items

on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

8 Chapter 2 External component identification

Left side

Item Component Description

(1) Power button

●

When the tablet is off, press the button to turn on the tablet.

●

When the tablet is on, press the button briefly to initiate Sleep.

●

When the tablet is in the Sleep state, press the button briefly to exit Sleep.

●

When the tablet is in Hibernation, press the button briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button will

result in the loss of unsaved information.

If the tablet has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the tablet.

To learn more about your power settings:

Windows 10: Type power in the taskbar search box, and then select Power and sleep settings.

– or –

Right-click the Start button, and then select Power Options.

Windows 8: See your power options. From the Start screen, type

power, select Settings, and then select Power Options.

(2) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but it

may not prevent the computer from being mishandled or stolen.

(3) Vent Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(5) Memory card reader Reads optional memory cards that enable you to store, manage,

share or access information.

To insert a card:

▲

Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then push in on the card until it is firmly seated.

Left side 9

Item Component Description

To remove a card:

▲

Press in on the card it until it pops out.

(6) Volume button Controls speaker volume on the tablet.

●

To increase speaker volume, press the + edge of the button.

●

To decrease speaker volume, press the – edge of the button.

(7) Hard drive light

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the hard drive.

Right side

Item Component Description

(1) Audio-out (headphone)/Audio-in (microphone)

jack

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audioin (microphone).

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.

To access this guide:

Windows 10:

Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

Windows 8:

▲

Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.

(2) Windows button Returns you to the Start screen from an open app or

the Windows desktop.

10 Chapter 2 External component identification

Item Component Description

NOTE: Pressing the Windows key again will return you to

the previous screen.

(3) USB 3.0 ports Connect an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(4) HDMI port Connects an optional video or audio device, such as a high-

definition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device.

(5) RJ-45 (network) jack/status lights Connects a network cable.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

(6) AC adapter light

●

White: The computer is connected to external power and the battery is fully charged.

●

Blinking white: The AC adapter is disconnected and the battery has reached a low battery level.

●

Amber: The computer is connected to external power and the battery is charging.

●

Off: The battery is not charging.

(7) Power connector Connects an AC adapter.

Bottom

Item Component Description

(1) Vents (2) Enable airflow to cool internal components.

Bottom 11

Item Component Description

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(2) Speakers (2) Produce sound.

12 Chapter 2 External component identification

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Locating the warranty information, model number, serial number, and product number

The warranty information (1), model number (2), serial number (3), and product number (4) are located on the bottom of the computer. You may need this information when you travel internationally or when you contact support.

Locating the warranty information, model number, serial number, and product number 13

Computer major components

14 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part

information, see Display assembly components on page 18.

(2) Keyboard/top cover (includes keyboard cable and TouchPad and TouchPad cable):

For use in Belgium 809829-A41

For use in Brazil 809829-201

For use in Bulgaria 809829-261

For use in Canada 809829-DB1

For use in the Czech Republic and Slovakia 809829-FL1

For use in Denmark, Finland, and Norway 809829-DH1

For use in France 809829-051

For use in Germany 809829-041

For use in Greece 809829-151

For use in Hungary 809829-211

For use in Israel 809829-BB1

For use in Italy 809829-061

For use in Latin America 809829-161

For use in the Netherlands 809829-B31

For use in Portugal 809829-131

For use in Romania 809829-271

For use in Russia 809829-251

For use in Saudi Arabia 809829-171

For use in Slovenia 809829-BA1

For use in Spain 809829-071

For use in Switzerland 809829-BG1

For use in Turkey 809829-141

For use in the United Kingdom and Singapore 809829-031

For use in the United States 809829-001

(3) System board (includes a graphics subsystem with UMA memory, the memory shield, and replacement thermal material):

Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-

MHz FSB, 3.00-MB L3 cache, dual core, 15-W [dynamic PL1 to 8.5-W]), a solid-state drive slot, and the Windows 10 or Windows 8 Professional operating system

827824-601

Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-

MHz FSB, 3.00-MB L3 cache, dual core, 15-W [dynamic PL1 to 8.5-W]), a solid-state drive slot, and a non-Windows operating system

827824-001

Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-

MHz FSB, 3.00-MB L3 cache, dual core, 15-W [dynamic PL1 to 8.5-W]) and the Windows 10 or Windows 8 Professional operating system

827823-601

Computer major components 15

Item Component Spare part number

Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-

MHz FSB, 3.00-MB L3 cache, dual core, 15-W [dynamic PL1 to 8.5-W]) and a non-Windows operating system

827823-001