HP Pavilion x2 Detachable x2 210 G1 Tablet Maintenance and Service Guide

HP Pavilion x2 Detachable Notebook PC
HP x2 210 G1 Tablet

Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

© Copyright 2015, 2016 HP Development
Company, L.P.

Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel is a U.S. registered trademark of Intel
Corporation. Microsoft and Windows are U.S.
registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its
proprietor.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

Third Edition: January 2016

First Edition: June 2015

Document Part Number: 814660-003

Product notice

This guide describes features that are common
to most products. Some features may not be
available on your tablet.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this tablet, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.

For any further information or to request a full
refund of the tablet, please contact your local
point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 3

Right side ............................................................................................................................................................... 3

Left side ................................................................................................................................................................. 4

Display .................................................................................................................................................................... 5

Top edge ................................................................................................................................................................. 6

Bottom edge .......................................................................................................................................................... 6

3 Illustrated parts catalog ................................................................................................................................ 7

Locating the product number and serial number ................................................................................................. 7

Tablet major components ...................................................................................................................................... 9

Miscellaneous parts ............................................................................................................................................. 12

Sequential part number listing ........................................................................................................................... 13

4 Removal and replacement preliminary requirements ..................................................................................... 21

Tools required ...................................................................................................................................................... 21

Service considerations ......................................................................................................................................... 21

Plastic parts ....................................................................................................................................... 21

Cables and connectors ...................................................................................................................... 21

Grounding guidelines ........................................................................................................................................... 22

Electrostatic discharge damage ........................................................................................................ 22

Packaging and transporting guidelines .......................................................................... 23

Workstation guidelines ................................................................................ 23

5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 25

Releasing the tablet from the keyboard base ..................................................................................................... 25

Tablet component replacement procedures ....................................................................................................... 25

Unlocking the device and disabling Always On Remote Management (select products only) ........................... 26

Back cover ............................................................................................................................................................ 26

Battery ................................................................................................................................................................. 28

Audio board .......................................................................................................................................................... 30

Speakers .............................................................................................................................................................. 31

Touch board ......................................................................................................................................................... 33

System board ....................................................................................................................................................... 34

Wireless antenna ................................................................................................................................................. 37

v

Power/volume button board ............................................................................................................................... 38

Webcam module .................................................................................................................................................. 40

Middle frame ........................................................................................................................................................ 42

POGO (10-pin) docking connector cable ............................................................................................................. 43

Keyboard base ..................................................................................................................................................... 44

Hard drive (select products only) ........................................................................................................................ 46

Keyboard board ................................................................................................................................................... 47

TouchPad .............................................................................................................................................................. 48

Hinge cover .......................................................................................................................................................... 49

POGO connector ................................................................................................................................................... 51

6 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 53

Starting Setup Utility (BIOS) ................................................................................................................................ 53

Updating Setup Utility (BIOS) .............................................................................................................................. 53

Determining the BIOS version ........................................................................................................... 53

Downloading a BIOS update .............................................................................................................. 54

Synchronizing a tablet and keyboard (select products only) .............................................................................. 55

7 Using HP PC Hardware Diagnostics (UEFI) in Windows 10 ................................................................................. 56

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 56

8 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8.1 ............................................. 58

Starting Setup Utility (BIOS) ................................................................................................................................ 58

Updating Setup Utility (BIOS) .............................................................................................................................. 58

Determining the BIOS version ........................................................................................................... 58

Downloading a BIOS update .............................................................................................................. 59

Using HP PC Hardware Diagnostics (UEFI) ........................................................................................................... 60

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 60

9 Specications .............................................................................................................................................. 62

10 Backing up, restoring, and recovering in Windows 10 .................................................................................... 63

Creating recovery media and backups ................................................................................................................ 63

Creating HP Recovery media (select products only) ......................................................................... 63

Using Windows tools ........................................................................................................................................... 64

Restore and recovery ........................................................................................................................................... 65

Recovering using HP Recovery Manager ........................................................................................... 65

What you need to know before you get started ............................................................. 65

Using the HP Recovery partition (select products only) ................................................. 66

Using HP Recovery media to recover .............................................................................. 66

vi

Changing the computer boot order ................................................................................ 67

Removing the HP Recovery partition (select products only) ......................................... 68

11 Backing up, restoring, and recovering in Windows 8.1 ................................................................................... 69

Creating recovery media and backups ................................................................................................................ 69

Creating HP Recovery media (select products only) ......................................................................... 69

Using Windows tools ........................................................................................................................................... 70

Restore and recovery ........................................................................................................................................... 70

Recovering using HP Recovery Manager ........................................................................................... 71

What you need to know before you get started ............................................................. 71

Using the HP Recovery partition (select products only) ................................................. 72

Using HP Recovery media to recover .............................................................................. 72

Changing the computer boot order ................................................................................ 72

Removing the HP Recovery partition (select products only) ......................................... 73

12 Power cord set requirements ...................................................................................................................... 74

Requirements for all countries ............................................................................................................................ 74

Requirements for specic countries and regions ................................................................................................ 75

13 Recycling .................................................................................................................................................. 77

Index ............................................................................................................................................................. 78

vii

viii

1 Product description

Category Description

Product Name HP Pavilion x2 Detachable

HP x2 210 G1 Tablet

Processor Intel Z8300 1.44 GHz quad core processor soldered-on-circuit (SoC)

Panel 10.1-in (1280x800), Antiglare (AG), light-emitting diode (LED), WXGA, TouchScreen display panel

Graphics Internal graphics:

Intel 7th generation graphics and media encode/decode engine 2D/3D graphics

Supports DX11, OpenGL 3.0 (OGL 3.0), OpenCL 1.2 (OCL 1.2), and OpenGLES 2.0 (OGLES 2.0)

Memory On-board; non-accessible

2 GB DDR3L or 4 GB DDR3L

Supports up to 2 GB or 4 GB (select products only) maximum system memory

Mass storage Supports 32- or 64-GB eMMC (v5.0)

Audio and video Stereo speakers (2)

Dual array digital microphones with appropriate beam-forming, echo-cancellation, and noise­suppression software

Audio codec ALC5642

HD webcam: 1/6-in, F2.4, 1.26-MP max., (1280x720), 720P, 30 fps

Sensor Accelerometer

Ambient Light Sensor

eCompass

Gyroscope

Hall sensor

Thermistor

Wireless networking Integrated wireless options:

Intel 3165NGWG ac, 1x1 Bluetooth 4.0 LE PCIe+USB NGFF 2230 WW (Stone Peak 1)

AzureWave AW-NB177NF Realtek RTL8723BS 802.11 (1x1 b/g/n, Single Band, Bluetooth 4.0) with
single antenna (SDIO+UART)

Supports Miracast

External expansion Integrated microSD Card Reader expandable to 2 TB

Supports SD 3.0

Ports

●

Audio: headphone/microphone combo jack

●

MicroSD Card Reader

●

One USB 2.0 port, one USB 2.0 type C port support charging and data

●

Micro HDMI v1.4a port supporting up to 2048x1024, 1920x1080 @ 60Hz

1

Category Description

●

POGO-pin (10-pin) docking connector

Keyboard 93% island-style thin cover keyboard (1.5-mm travel distance) with image sensor clickpad

●

Multitouch gestures enabled for clickpad

●

POGO-pin (10-pin) docking connector

Power requirements Supports a 2-cell, 33-Wh battery (non-removable), USB charging

Supports a 15-W USB Type C AC adapter with DC plug and localized cable plug support

Operating system Preinstalled:

Windows 10 Home Entry EM/SL Tablet + 2-in-1 Notebook

Windows 10 Home Entry EM/SL 64 Tablet + 2-in-1 SEAP (APJ)

Windows 10 Home China/SL 64 CPPP

Serviceability End user replaceable part: AC adapter

2 Chapter 1 Product description

2 External component identication

Right side

Component Description

(1) Volume buttons Control speaker volume on the tablet.

▲

To increase speaker volume, press the + edge of the
button.

(2) Windows button Opens the Start menu.

(3) Memory card reader Reads optional memory cards that enable you to store, manage,

share or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing the

computer.

2. Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲

Press in on the card, and then remove it from the memory
card reader.

(4) HDMI port Connects an optional video or audio device, such as a high-

denition television, any compatible digital or audio component,

or a high-speed High-Denition Multimedia Interface (HDMI)
device.

(5) USB Type-C port Connects any device with a Type-C connector.

NOTE: Some USB Type-C ports can charge select models of

cell phones, laptops, tablets, and MP3 players. even when the
computer is o. Some can also connect DisplayPort, VGA, HDMI,
and other video devices.

(6) AC adapter and battery light

●

White: The AC adapter is connected and the battery is fully
charged.

●

Amber: The AC adapter is connected, and the battery is
charging.

Right side 3

(7) USB 3.0 port Connects optional USB 3.0 devices and provides enhanced USB

Left side

Component Description

●

White: The AC adapter is disconnected, and the battery has
reached a low battery level.

●

Blinking amber: The battery is not charging.

power performance.

Audio-out (headphone)/Audio-in (microphone)

jack

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.

WARNING! To reduce the risk of personal injury, lower the

volume setting before putting on headphones, earbuds, or a
headset. For additional safety information, refer to the
Regulatory, Safety, and Environmental Notices.

To access this document:

▲

Type support in the taskbar search box, and then select
the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audio­in (microphone).

4 Chapter 2 External component identication

Display

Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(2) Webcam Records video and captures photographs. Some products allow you

to video conference and chat online using streaming video.

To use the webcam:

▲

Type camera in the taskbar search box, and then select

Camera.

(3) Webcam light On: The webcam is in use.

(4) Ambient light sensor Automatically adjusts the display brightness based on the lighting

conditions in your environment.

(5) Speakers (2) Produce sound.

*The antenna is not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this document:

Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

Display 5

Top edge

Component Description

(1) Power button

(2) Internal microphones Record sound.

Bottom edge

●

When the tablet is o, press the button to turn on the
tablet.

●

When the tablet is on, press the button briey to initiate
Sleep.

●

When the tablet is in the Sleep state, press the button
briey to exit Sleep.

●

When the tablet is in Hibernation, press the button briey
to exit Hibernation.

CAUTION: Pressing and holding down the power button will

result in the loss of unsaved information.

If the tablet has stopped responding and Windows shutdown
procedures are ineective, press and hold the power button
down for at least 10 seconds to turn o the tablet.

To learn more about your power settings, see your power
options. Type power in the taskbar search box, select Power

and sleep settings, and then select Power and sleep.

Component Description

(1) Alignment posts(2) Allow the display to open and close.

(2) Docking port Connects the tablet to the keyboard base.

(3) Product and regulatory information Identies serial number, product number, and regulatory

6 Chapter 2 External component identication

labels

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Locating the product number and serial number

The tablet serial number and product number are etched on the tablet bottom edge (3).

– or –

The serial number (2) and product number (3) are also located on a label inside the back cover.

This information may be needed when travelling internationally or when contacting support.

Component

(1) Data matrix code

Locating the product number and serial number 7

Component

(2) Serial number

(3) Product number

(4) Warranty period

(5) Model number (select products only)

8 Chapter 3 Illustrated parts catalog

Tablet major components

Item Component Spare part number

(1) Display panel assembly10.1-in, AG, LED, WXGA, TouchScreen (includes bezel and

TouchScreen cable)

In Turbo Silver nish 814732-001

In Blizzard White nish 824609-001

832395-001

Tablet major components 9

Item Component Spare part number

832396-001

In Sunset Red nish 824610-001

832397-001

(2) Battery, 2-cell, 33-Wh (includes cable and double-sided adhesive) 810985-005

(3) Webcam (includes cable and double-sided adhesive) 833626-001

(4) Power/volume button board (includes cable) 814722-001

832766-001

(5) Speaker Kit (includes left and right speakers and cables) 814735-001

(6) Audio board (includes cable and double-sided adhesive) 814721-001

832765-001

(7) Middle frame

(8) Touch board (includes cable) 814725-001

(9) POGO (10-pin) docking connector board (includes cable)

For products not equipped with a hard drive 814723-001

833623-001

For products equipped with a hard drive 833624-001

(10) Wireless antenna (includes cable) 814724-001

832760-001

(11) System board equipped with an Intel Z8300 1.44-GHz quad core processor (SoC), a graphics subsystem with UMA

memory, and 2 GB or 4 GB (select products only) DDR3L system memory (includes replacement thermal material)

Equipped with an Intel Z8300 processor, a 32-GB eMMC hard drive (SoC), and a Windows 10

operating system

Equipped with an Intel Z8300 processor, a 32-GB eMMC hard drive (SoC), and a non-

Windows operating system

Equipped with an Intel Z8300 processor, 2 GB of system memory, a 64-GB eMMC hard drive

(SoC), and a Windows 10 operating system

Equipped with an Intel Z8300 processor, 2 GB of system memory, a 64-GB eMMC hard drive

(SoC), and a non-Windows operating system

Equipped with 2 GB of system memory, a 32-GB eMMC hard drive (SoC), and a Windows 10

operating system

Equipped with 4 GB of system memory, a 64-GB eMMC hard drive (SoC), and a Windows 10

operating system

Equipped with 2 GB of system memory, a 64-GB eMMC hard drive (SoC), and a Windows 10

operating system

Equipped with 4GB of system memory, a 32-GB eMMC hard drive (SoC), and a Windows 10

operating system

832393-601

832393-001

832394-601

832394-001

834737-601

834738-601

839058-601

839059-601

Equipped with 4 GB of system memory, a 64-GB eMMC hard drive (SoC), and a Windows 10

operating system

Equipped with 4 GB of system memory, a 64-GB eMMC hard drive (SoC), and a non-Windows

operating system

10 Chapter 3 Illustrated parts catalog

855822-601

855822-001

Item Component Spare part number

Equipped with 4 GB of system memory, a 32-GB eMMC hard drive (SoC), and a Windows 10

operating system

Equipped with 4 GB of system memory, a 32-GB eMMC hard drive (SoC), and a non-Windows

operating system

Thermal Material Kit (not illustrated, includes replacement thermal material) 826599-001

(12) Back cover

In Turbo Silver nish 832761-001

In Blizzard White nish 832762-001

In Sunset Red nish 832763-001

(13) Top cover with keyboard for products not equipped with a hard drive

In Turbo Silver nish 814718-001

In Blizzard White nish 814719-001

In Sunset Red nish 814720-001

Top cover with keyboard for products equipped with a hard drive:

In Turbo Silver nish 832468-001

In Blizzard White nish 832469-001

In Sunset Red nish 832470-001

855826-601

855826-001

(14) TouchPad board

In Turbo Silver nish 833638-001

In Blizzard White nish 835706-001

In Sunset Red nish 835707-001

(15) Display cable 832764-001

814715-001

(16) Hinge

For products not equipped with a hard drive 833635-001

For products equipped with a hard drive 833636-001

(17) Hinge cover for products not equipped with a hard drive

In Turbo Silver nish 833629-001

In Blizzard White nish 833630-001

In Sunset Red nish 833631-001

Hinge cover for products equipped with a hard drive

In Turbo Silver nish 833632-001

In Blizzard White nish 833633-001

In Sunset Red nish 833634-001

(18) Hinge connector (included with hinge cover)

Tablet major components 11

Item Component Spare part number

(19) Hard drive (select products only)

500 GB 5400 RPM SATA RAW 7mm hard drive 778186-005

1 TB 5400 RPM SATA RAW 7mm hard drive 762990-005

(20) Keyboard board

For products not equipped with a hard drive 833627-001

For products equipped with a hard drive 833628-001

(21) Base enclosure for products not equipped with a hard drive

In Turbo Silver nish 833614-001

In Blizzard White nish 833615-001

In Sunset Red nish 833616-001

Base enclosure for products equipped with a hard drive

In Turbo Silver nish 833617-001

In Blizzard White nish 833618-001

Base enclosure in Sunset Red nish 833619-001

Miscellaneous parts

Component Spare part number

15-W AC adapter (includes USB extension cable) 792619-001

Duck head adapter 822328-001

Rubber Kit 814733-001

Screw Kit 814734-001

Case (for use in Europe) 833754-021

DIB HP Stereo 3.5mm headset 840339-001

832769-001

12 Chapter 3 Illustrated parts catalog

Sequential part number listing

Spare part number Description

762990-005 1 TB 5400 RPM SATA RAW 7mm hard drive

778186-005 500 GB 5400 RPM SATA RAW 7mm hard drive

792619-001 15-W AC adapter with USB extension cable

806723-005 WLAN module

810985-005 Battery, 2-cell, 33-Wh (includes cable and double-sided adhesive)

814709-001 Back cover in Turbo Silver nish

814710-001 Back cover in Blizzard White nish

814711-001 Back cover in Sunset Red nish

814715-001 Display cable

814718-001 Top cover with keyboard in Turbo Silver nish for use in the United States

814718-031 Top cover with keyboard in Turbo Silver nish for use in the United Kingdom

814718-041 Top cover with keyboard in Turbo Silver nish for use in Germany

814718-051 Top cover with keyboard in Turbo Silver nish for use in France

814718-061 Top cover with keyboard in Turbo Silver nish for use in Italy

814718-071 Top cover with keyboard in Turbo Silver nish for use in Spain

814718-131 Top cover with keyboard in Turbo Silver nish for use in Portugal

814718-141 Top cover with keyboard in Turbo Silver nish for use in Turkey

814718-151 Top cover with keyboard in Turbo Silver nish for use in Greece

814718-161 Top cover with keyboard in Turbo Silver nish for use in Latin America

814718-171 Top cover with keyboard in Turbo Silver nish for use in Saudi Arabia

814718-211 Top cover with keyboard in Turbo Silver nish for use in Hungary

814718-251 Top cover with keyboard in Turbo Silver nish for use in Russia

814718-261 Top cover with keyboard in Turbo Silver nish for use in Bulgaria

814718-271 Top cover with keyboard in Turbo Silver nish for use in Romania

814718-281 Top cover with keyboard in Turbo Silver nish for use in Thailand

814718-291 Top cover with keyboard in Turbo Silver nish for use in Japan

814718-A41 Top cover with keyboard in Turbo Silver nish for use in Belgium

814718-A51 Top cover with keyboard in Turbo Silver nish for use in France

814718-AB1 Top cover with keyboard in Turbo Silver nish for use in Taiwan

814718-AD1 Top cover with keyboard in Turbo Silver nish for use in South Korea

814718-B31 Top cover with keyboard in Turbo Silver nish for use in the Netherlands

814718-BA1 Top cover with keyboard in Turbo Silver nish for use in Slovenia

814718-BB1 Top cover with keyboard in Turbo Silver nish for use in Israel

Sequential part number listing 13

Spare part number Description

814718-BG1 Top cover with keyboard in Turbo Silver nish for use in Switzerland

814718-DB1 Top cover with keyboard in Turbo Silver nish for use in Canada

814718-DH1 Top cover with keyboard in Turbo Silver nish for use in Denmark, Finland, and Norway

814718-FL1 Top cover with keyboard in Turbo Silver nish for use in the Czech Republic and Slovakia

814719-001 Top cover with keyboard in Blizzard White nish for use in the United States

814719-031 Top cover with keyboard in Blizzard White nish for use in the United Kingdom

814719-041 Top cover with keyboard in Blizzard White nish for use in Germany

814719-051 Top cover with keyboard in Blizzard White nish for use in France

814719-061 Top cover with keyboard in Blizzard White nish for use in Italy

814719-071 Top cover with keyboard in Blizzard White nish for use in Spain

814719-131 Top cover with keyboard in Blizzard White nish for use in Portugal

814719-141 Top cover with keyboard in Blizzard White nish for use in Turkey

814719-151 Top cover with keyboard in Blizzard White nish for use in Greece

814719-161 Top cover with keyboard in Blizzard White nish for use in Latin America

814719-171 Top cover with keyboard in Blizzard White nish for use in Saudi Arabia

814719-211 Top cover with keyboard in Blizzard White nish for use in Hungary

814719-251 Top cover with keyboard in Blizzard White nish for use in Russia

814719-261 Top cover with keyboard in Blizzard White nish for use in Bulgaria

814719-271 Top cover with keyboard in Blizzard White nish for use in Romania

814719-281 Top cover with keyboard in Blizzard White nish for use in Thailand

814719-291 Top cover with keyboard in Blizzard White nish for use in Japan

814719-A41 Top cover with keyboard in Blizzard White nish for use in Belgium

814719-A51 Top cover with keyboard in Blizzard White nish for use in France

814719-AB1 Top cover with keyboard in Blizzard White nish for use in Taiwan

814719-AD1 Top cover with keyboard in Blizzard White nish for use in South Korea

814719-B31 Top cover with keyboard in Blizzard White nish for use in the Netherlands

814719-BA1 Top cover with keyboard in Blizzard White nish for use in Slovenia

814719-BB1 Top cover with keyboard in Blizzard White nish for use in Israel

814719-BG1 Top cover with keyboard in Blizzard White nish for use in Switzerland

814719-DB1 Top cover with keyboard in Blizzard White nish for use in Canada

814719-DH1 Top cover with keyboard in Blizzard White nish for use in Denmark, Finland, and Norway

814719-FL1 Top cover with keyboard in Blizzard White nish for use in the Czech Republic and Slovakia

814720-001 Top cover with keyboard in Sunset Red nish for use in the United States

814720-041 Top cover with keyboard in Sunset Red nish for use in Germany

14 Chapter 3 Illustrated parts catalog

Spare part number Description

814720-051 Top cover with keyboard in Sunset Red nish for use in France

814720-061 Top cover with keyboard in Sunset Red nish for use in Italy

814720-071 Top cover with keyboard in Sunset Red nish for use in Spain

814720-131 Top cover with keyboard in Sunset Red nish for use in Portugal

814720-141 Top cover with keyboard in Sunset Red nish for use in Turkey

814720-151 Top cover with keyboard in Sunset Red nish for use in Greece

814720-161 Top cover with keyboard in Sunset Red nish for use in Latin America

814720-171 Top cover with keyboard in Sunset Red nish for use in Saudi Arabia

814720-211 Top cover with keyboard in Sunset Red nish for use in Hungary

814720-251 Top cover with keyboard in Sunset Red nish for use in Russia

814720-261 Top cover with keyboard in Sunset Red nish for use in Bulgaria

814720-271 Top cover with keyboard in Sunset Red nish for use in Romania

814720-281 Top cover with keyboard in Sunset Red nish for use in Thailand

814720-291 Top cover with keyboard in Sunset Red nish for use in Japan

814720-A41 Top cover with keyboard in Sunset Red nish for use in Belgium

814720-A51 Top cover with keyboard in Sunset Red nish for use in France

814720-AB1 Top cover with keyboard in Sunset Red nish for use in Taiwan

814720-AD1 Top cover with keyboard in Sunset Red nish for use in South Korea

814720-B31 Top cover with keyboard in Sunset Red nish for use in the Netherlands

814720-BA1 Top cover with keyboard in Sunset Red nish for use in Slovenia

814720-BB1 Top cover with keyboard in Sunset Red nish for use in Israel

814720-BG1 Top cover with keyboard in Sunset Red nish for use in Switzerland

814720-DB1 Top cover with keyboard in Sunset Red nish for use in Canada

814720-DH1 Top cover with keyboard in Sunset Red nish for use in Denmark, Finland, and Norway

814720-FL1 Top cover with keyboard in Sunset Red nish for use in the Czech Republic and Slovakia

814721-001 Audio board (includes cable and double-sided adhesive)

814722-001 Power button board (includes cable)

814723-001 POGO (10-pin) docking connector board (includes cable)

814724-001 Wireless antenna: AzureWave AW-NB177NF Realtek RTL8723BS 802.11 (1x1 b/g/n, Single Band, Bluetooth

4.0) with single antenna (SDIO+UART)

814725-001 Touch board (includes cable)

814732-001 Display panel assembly in Turbo Silver nish, 10.1-in, AG, LED, WXGA, TouchScreen (includes bezel and

TouchScreen cable)

814733-001 Rubber Kit

814734-001 Screw Kit

Sequential part number listing 15

Spare part number Description

814735-001 Speaker Kit (includes left and right speakers and cables)

814736-001 System board UMA Z3736F 2-GB 32GeMMC and non-Windows operating system

814736-601 System board UMA Z3736F 2-GB 32GeMMC and Windows operating system

814737-001 System board UMA Z3736F 2GB 64GeMMC and non-Windows operating system

814737-601 System board UMA Z3736F 2GB 64GeMMC and Windows operating system

822328-001 Duck head adapter for use in North America

822328-003 Duck head adapter for use in the United Kingdom

822328-004 Duck head adapter for use in Europe

822328-005 Duck head adapter for use in Australia

822328-006 Duck head adapter for use in India

822328-007 Duck head adapter for use in the People’s Republic of China

822328-009 Duck head adapter for use in South Korea

824609-001 Display panel assembly in Blizzard White nish, 10.1-in, AG, LED, WXGA, TouchScreen (includes bezel and

TouchScreen cable)

824610-001 Display panel assembly in Sunset Red nish, 10.1-in, AG, LED, WXGA, TouchScreen (includes bezel and

TouchScreen cable)

826599-001 Thermal Material Kit (includes replacement thermal material)

832393-001 System board equipped with an Intel Z8300 processor, a 32-GB eMMC hard drive (SoC), and a non-Windows

operating system

832393-601 System board equipped with an Intel Z8300 processor, a 32-GB eMMC hard drive (SoC), and a Windows

operating system

832394-001 System board equipped with an Intel Z8300 processor, 2 GB of system memory, a 64-GB eMMC hard drive

(SoC), and a non-Windows operating system

832394-601 System board equipped with an Intel Z8300 processor, 2 GB of system memory, a 64-GB eMMC hard drive

(SoC), and a Windows 10 operating system

832395-001 Display panel assembly, in Turbo Silver, 10.1-in (1280x800), AG, LED, WXGA, TouchScreen (includes bezel

and TouchScreen cable)

832396-001 Display panel assembly, in Blizzard White, 10.1-in (1280x800), AG, LED, WXGA, TouchScreen (includes bezel

and TouchScreen cable)

832397-001 Display panel assembly, in Sunset Red, 10.1-in (1280x800), AG, LED, WXGA, TouchScreen (includes bezel

and TouchScreen cable)

832468-001 Top cover with keyboard in Turbo Silver nish for products equipped with a hard drive for use in the United

States

832468-031 Top cover with keyboard in Turbo Silver nish for use in the United Kingdom

832468-041 Top cover with keyboard in Turbo Silver nish for products equipped with a hard drive for use in Germany

832468-051 Top cover with keyboard in Turbo Silver nish for products equipped with a hard drive for use in France

832468-061 Top cover with keyboard in Turbo Silver nish for products equipped with a hard drive for use in Italy

832468-071 Top cover with keyboard in Turbo Silver nish for products equipped with a hard drive for use in Spain

832468-131 Top cover with keyboard in Turbo Silver nish for products equipped with a hard drive for use in Portugal

16 Chapter 3 Illustrated parts catalog

Spare part number Description

832468-141 Top cover with keyboard in Turbo Silver nish for products equipped with a hard drive for use in Turkey

832468-151 Top cover with keyboard in Turbo Silver nish for use in Greece

832468-161 Top cover with keyboard in Turbo Silver nish for products equipped with a hard drive for use in Latin

America

832468-171 Top cover with keyboard in Turbo Silver nish for use in Saudi Arabia

832468-211 Top cover with keyboard in Turbo Silver nish for products equipped with a hard drive for use in Hungary

832468-251 Top cover with keyboard in Turbo Silver nish for products equipped with a hard drive for use in Russia

832468-261 Top cover with keyboard in Turbo Silver nish for products equipped with a hard drive for use in Bulgaria

832468-271 Top cover with keyboard in Turbo Silver nish for products equipped with a hard drive for use in Romania

832468-281 Top cover with keyboard in Turbo Silver nish for products equipped with a hard drive for use in Thailand

832468-291 Top cover with keyboard in Turbo Silver nish for products equipped with a hard drive for use in Japan

832468-A41 Top cover with keyboard in Turbo Silver nish for products equipped with a hard drive for use in Belgium

832468-A51 Top cover with keyboard in Turbo Silver nish for products equipped with a hard drive for use in France

832468-AB1 Top cover with keyboard in Turbo Silver nish for products equipped with a hard drive for use in Taiwan

832468-AD1 Top cover with keyboard in Turbo Silver nish for products equipped with a hard drive for use in South

Korea

832468-B31 Top cover with keyboard in Turbo Silver nish for products equipped with a hard drive for use in the

Netherlands

832468-BA1 Top cover with keyboard in Turbo Silver nish for products equipped with a hard drive for use in Slovenia

832468-BB1 Top cover with keyboard in Turbo Silver nish for products equipped with a hard drive for use in Israel

832468-BG1 Top cover with keyboard in Turbo Silver nish for products equipped with a hard drive for use in Switzerland

832468-DB1 Top cover with keyboard in Turbo Silver nish for products equipped with a hard drive for use in Canada

832468-DH1 Top cover with keyboard in Turbo Silver nish for products equipped with a hard drive for use in Denmark,

Finland, and Norway

832468-FL1 Top cover with keyboard in Turbo Silver nish for products equipped with a hard drive for use in the Czech

Republic and Slovakia

832469-001 Top cover with keyboard in Blizzard White nish for products equipped with a hard drive for use in the

United States

832469-031 Top cover with keyboard in Blizzard White nish for use in the United Kingdom

832469-041 Top cover with keyboard in Blizzard White nish for products equipped with a hard drive for use in Germany

832469-051 Top cover with keyboard in Blizzard White nish for products equipped with a hard drive for use in France

832469-061 Top cover with keyboard in Blizzard White nish for products equipped with a hard drive for use in Italy

832469-071 Top cover with keyboard in Blizzard White nish for products equipped with a hard drive for use in Spain

832469-131 Top cover with keyboard in Blizzard White nish for products equipped with a hard drive for use in Portugal

832469-141 Top cover with keyboard in Blizzard White nish for products equipped with a hard drive for use in Turkey

832469-151 Top cover with keyboard in Blizzard White nish for use in Greece

Sequential part number listing 17

Spare part number Description

832469-161 Top cover with keyboard in Blizzard White nish for products equipped with a hard drive for use in Latin

America

832469-171 Top cover with keyboard in Blizzard White nish for use in Saudi Arabia

832469-211 Top cover with keyboard in Blizzard White nish for products equipped with a hard drive for use in Hungary

832469-251 Top cover with keyboard in Blizzard White nish for products equipped with a hard drive for use in Russia

832469-261 Top cover with keyboard in Blizzard White nish for products equipped with a hard drive for use in Bulgaria

832469-271 Top cover with keyboard in Blizzard White nish for products equipped with a hard drive for use in Romania

832469-281 Top cover with keyboard in Blizzard White nish for products equipped with a hard drive for use in Thailand

832469-291 Top cover with keyboard in Blizzard White nish for products equipped with a hard drive for use in Japan

832469-A41 Top cover with keyboard in Blizzard White nish for products equipped with a hard drive for use in Belgium

832469-A51 Top cover with keyboard in Blizzard White nish for products equipped with a hard drive for use in France

832469-AB1 Top cover with keyboard in Blizzard White nish for products equipped with a hard drive for use in Taiwan

832469-AD1 Top cover with keyboard in Blizzard White nish for products equipped with a hard drive for use in South

Korea

832469-B31 Top cover with keyboard in Blizzard White nish for products equipped with a hard drive for use in the

Netherlands

832469-BA1 Top cover with keyboard in Blizzard White nish for products equipped with a hard drive for use in Slovenia

832469-BB1 Top cover with keyboard in Blizzard White nish for products equipped with a hard drive for use in Israel

832469-BG1 Top cover with keyboard in Blizzard White nish for products equipped with a hard drive for use in

Switzerland

832469-DB1 Top cover with keyboard in Blizzard White nish for products equipped with a hard drive for use in Canada

832469-DH1 Top cover with keyboard in Blizzard White nish for products equipped with a hard drive for use in

Denmark, Finland, and Norway

832469-FL1 Top cover with keyboard in Blizzard White nish for products equipped with a hard drive for use in the Czech

Republic and Slovakia

832470-001 Top cover with keyboard in Sunset Red nish for use in the United States

832470-031 Top cover with keyboard in Sunset Red nish for use in the United Kingdom

832470-041 Top cover with keyboard in Sunset Red nish for products equipped with a hard drive for use in Germany

832470-051 Top cover with keyboard in Sunset Red nish for products equipped with a hard drive for use in France

832470-061 Top cover with keyboard in Sunset Red nish for products equipped with a hard drive for use in Italy

832470-071 Top cover with keyboard in Sunset Red nish for products equipped with a hard drive for use in Spain

832470-131 Top cover with keyboard in Sunset Red nish for products equipped with a hard drive for use in Portugal

832470-141 Top cover with keyboard in Sunset Red nish for products equipped with a hard drive for use in Turkey

832470-151 Top cover with keyboard in Sunset Red nish for use in Greece

832470-161 Top cover with keyboard in Sunset Red nish for products equipped with a hard drive for use in Latin

America

832470-171 Top cover with keyboard in Sunset Red nish for use in Saudi Arabia

18 Chapter 3 Illustrated parts catalog

Spare part number Description

832470-211 Top cover with keyboard in Sunset Red nish for products equipped with a hard drive for use in Hungary

832470-251 Top cover with keyboard in Sunset Red nish for products equipped with a hard drive for use in Russia

832470-261 Top cover with keyboard in Sunset Red nish for products equipped with a hard drive for use in Bulgaria

832470-271 Top cover with keyboard in Sunset Red nish for products equipped with a hard drive for use in Romania

832470-281 Top cover with keyboard in Sunset Red nish for products equipped with a hard drive for use in Thailand

832470-291 Top cover with keyboard in Sunset Red nish for products equipped with a hard drive for use in Japan

832470-A41 Top cover with keyboard in Sunset Red nish for products equipped with a hard drive for use in Belgium

832470-A51 Top cover with keyboard in Sunset Red nish for products equipped with a hard drive for use in France

832470-AB1 Top cover with keyboard in Sunset Red nish for products equipped with a hard drive for use in Taiwan

832470-AD1 Top cover with keyboard in Sunset Red nish for products equipped with a hard drive for use in South Korea

832470-B31 Top cover with keyboard in Sunset Red nish for products equipped with a hard drive for use in the

Netherlands

832470-BA1 Top cover with keyboard in Sunset Red nish for products equipped with a hard drive for use in Slovenia

832470-BB1 Top cover with keyboard in Sunset Red nish for products equipped with a hard drive for use in Israel

832470-BG1 Top cover with keyboard in Sunset Red nish for products equipped with a hard drive for use in Switzerland

832470-DB1 Top cover with keyboard in Sunset Red nish for products equipped with a hard drive for use in Canada

832470-DH1 Top cover with keyboard in Sunset Red nish for products equipped with a hard drive for use in Denmark,

Finland, and Norway

832470-FL1 Top cover with keyboard in Sunset Red nish for products equipped with a hard drive for use in the Czech

Republic and Slovakia

832760-001 Wireless antenna: Intel 3165NGWG ac, 1x1 Bluetooth 4.0 LE PCIe+USB NGFF 2230 WW (Stone Peak 1)

832761-001 Back cover in Turbo Silver nish

832762-001 Back cover in Blizzard White nish

832763-001 Back cover in Sunset Red nish

832764-001 Display cable

832765-001 Audio board (includes cable)

832766-001 Power button board (includes cable)

832767-001 POGO (10-pin) docking connector board (includes cable)

832769-001 Rubber Kit

833614-001 Base enclosure in Turbo Silver nish for products not equipped with a hard drive

833615-001 Base enclosure in Blizzard White nish for products not equipped with a hard drive

833616-001 Base enclosure in Sunset Red nish for products not equipped with a hard drive

833617-001 Base enclosure in Turbo Silver nish for products equipped with a hard drive

833618-001 Base enclosure in Blizzard White nish for products equipped with a hard drive

833619-001 Base enclosure in Sunset Red nish for products equipped with a hard drive

Sequential part number listing 19

Spare part number Description

833623-001 POGO (10-pin) docking connector board (includes cable)

833624-001 POGO (10-pin) docking connector board for products equipped with a hard drive (includes cable)

833626-001 Webcam module with microphone (includes cable)

833627-001 Keyboard board

833628-001 Keyboard board for products equipped with a hard drive

833629-001 Hinge cover in Turbo Silver

833630-001 Hinge cover in Blizzard White

833631-001 Hinge cover in Sunset Red

833632-001 Hinge cover in Turbo Silver for products equipped with a hard drive

833633-001 Hinge cover in Blizzard White for products equipped with a hard drive

833634-001 Hinge cover in Sunset Red for products equipped with a hard drive

833635-001 Hinge

833636-001 Hinge for products equipped with a hard drive

833637-001 Hard drive hardware kit

833638-001 TouchPad board in Turbo Silver nish

833639-001 Keyboard board (includes cable)

833754-021 Case (for use in Europe)

834737-601 System board equipped with an Intel Z8300 processor, 2GB of system memory, a 32-GB eMMC hard drive

(SoC), and a Windows 10 operating system

834738-601 System board equipped with an Intel Z8300 processor, 4 GB of system memory, a 64-GB eMMC hard drive

(SoC), and a Windows 10 operating system

839058-601 System board equipped with an Intel Z8300 processor, 2GB of system memory, a 64-GB eMMC hard drive

(SoC), and a Windows 10 operating system

839059-601 System board equipped with an Intel Z8300 processor, 4 GB of system memory, a 32-GB eMMC hard drive

(SoC), and a Windows 10 operating system

835706-001 TouchPad board in Blizzard White nish

835707-001 TouchPad board in Sunset Red nish

840339-001 DIB HP Stereo 3.5mm headset

855822-001 System board equipped with an Intel Z8300 processor, 4 GB of system memory, and 64-GB eMMC hard

drive (SoC)

855822-601 System board equipped with an Intel Z8300 processor, 4 GB or system memory, a 64-GB eMMC hard drive

(SoC), and a Windows 10 operating system

855826-001 System board equipped with an Intel Z8300 processor, 4 GB of system memory, 32-GB eMMC hard drive

(SoC), and a non-Windows operating system

855826-601 System board equipped with an Intel Z8300 processor, 4 GB of system memory, 64-GB eMMC hard drive

(SoC), and a Windows 10 operating system

20 Chapter 3 Illustrated parts catalog

4 Removal and replacement preliminary

requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Magnetic screw driver

●

Phillips P0 screw driver

●

Plastic case utility tool

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the tablet, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic parts. Apply pressure only at the points designated in the maintenance
instructions.

Cables and connectors

CAUTION: When servicing the tablet, be sure that cables are placed in their proper locations during the

reassembly process. Improper cable placement can damage the tablet.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.

Tools required 21

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.

CAUTION: To prevent damage to the tablet when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity aects the electrostatic voltage levels generated by dierent
activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl oor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

22 Chapter 4 Removal and replacement preliminary requirements

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.

●

Use conductive eld service tools, such as cutters, screw drivers, and vacuums.

●

When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn o power and input signals before inserting or removing connectors or test equipment.

Grounding guidelines 23

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.

●

When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or oor mats with hard ties to the ground

●

Field service kits

eective, the conductive must be worn in contact with the skin.

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and oor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

24 Chapter 4 Removal and replacement preliminary requirements

5 Removal and replacement procedures for

Authorized Service Provider parts

CAUTION: Tablet components described in this chapter should only be accessed by an authorized service

provider. Accessing these parts can damage the tablet and void the warranty.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Releasing the tablet from the keyboard base

CAUTION: If your keyboard contains a hard drive, disconnect the hard drive before you remove the

keyboard. If the hard drive is not disconnected before the keyboard is removed, the hard drive could be
damaged, and data les might be corrupted.

To release the tablet from the keyboard base:

1. Select the Safely Remove icon in the taskbar, and then select the name of the hard drive.

2. Lift one corner (1) of the tablet to release it.

Tablet component replacement procedures

There are as many as 20 screws that must be removed, replaced, and/or loosened when servicing the tablet.
Make special note of each screw size and location during removal and replacement.

Releasing the tablet from the keyboard base 25

Unlocking the device and disabling Always On Remote Management (select products only)

HP Touchpoint Manager (HPTM) is a complete cloud-based solution for managing devices. For select HP
devices with the Windows operating system, the Always On Remote Management (AORM) feature is
automatically activated when HP Touchpoint Manager software is installed.

AORM can perform a secure BIOS level lock and can also securely erase internal drives (except for encrypted
self-encrypting drives). The HP Touchpoint Manager website (http://www.hptouchpointmanager.com)
provides access to the AORM lock feature. The device must be unlocked using an authorized PIN from the
same website before you can access HP Computer Setup and start the Windows operating system.

IMPORTANT: A service agent cannot retrieve the PIN from the HP Touchpoint Manager website. If a locked

device is returned for service, the agent must contact the customer to obtain the PIN to unlock the device. If a
PIN is not available, the entire system board must be replaced.

Before returning the device for service, be sure to unlock the device using the PIN from the HP Touchpoint
Manager website (http://www.hptouchpointmanager.com), and also disable the AORM feature in HP Computer
Setup.

To disable AORM:

1. Access HP Computer Setup (F10).

a. Turn on or restart the device, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

b. Press f10 to enter Computer Setup.

2. Select Advanced, and then select HP Touchpoint Manager Options.

3. Clear the Allow Activation check box.

4. Select Save changes and exit.

Back cover

Description Spare part number

Back cover

In Turbo Silver nish 832761-001

In Blizzard White nish 832762-001

In Sunset Red nish 832763-001

Display panel assembly, 10.1-in, AG, LED, WXGA, TouchScreen (includes bezel and TouchScreen cable)

In Turbo Silver nish 814732-001

NOTE: If the BIOS is protected with an Administrator password, enter the password.

832395-001

In Blizzard White nish 824609-001

In Sunset Red nish 824610-001

26 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

832396-001

Description Spare part number

832397-001

Display cable 832764-001

814715-001

Before disassembling the tablet, follow these steps:

1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

NOTE: When replacing the back cover, be sure to remove the POGO connector and cable (see POGO (10-pin)

docking connector cable on page 43) from the defective back cover and installed on the replacement back

cover.

Remove the back cover:

CAUTION: Before turning the display panel assembly upside down, make sure the work surface is clear of

tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display
panel assembly.

1. Place the tablet on a at surface, display panel side down, with the power button toward you.

2. Insert a thin, plastic tool between the back cover and the display panel assembly. The rst insertion

point should be just to the left of the microphone openings.

3. Lift the front edge of the back cover (1) until it separates from the display panel assembly.

4. Lift the left and right edges of the back cover (2) until it separates from the display panel assembly.

5. Release the zero insertion force (ZIF) connector (3) to which the POGO connector cable is attached, and

then disconnect the POGO connector cable from the system board.

Back cover 27

6. Remove the back cover (4).

Reverse this procedure to install the back cover.

Battery

Description Spare part number

Battery, 2-cell, 33-Wh (includes cable and double-sided adhesive) 810985-005

Before removing the battery, follow these steps:

1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the back cover (see Back cover on page 26).

WARNING! To reduce potential safety issues, use only the battery provided with the tablet, a replacement

battery provided by HP, or a compatible battery purchased from HP.

CAUTION: Removing a battery that is the sole power source for the tablet can cause loss of information. To

prevent loss of information, save your work or shut down the tablet through Windows before removing the
battery.

Remove the battery:

1. Disconnect the four screws(1) from the system board.

2. Disconnect the battery cable (2) from the system board.

28 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

3. Detach the battery (3) from the display panel assembly. (The battery is attached to the display panel

assembly with double-sided adhesive.)

4. Remove the battery.

Reverse this procedure to install the battery.

Battery 29

Audio board

Description Spare part number

Audio jack board (includes cable and double-sided adhesive) 814721-001

Before removing the audio jack board, follow these steps:

1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the back cover (see Back cover on page 26).

5. Disconnect the battery cable from the system board (see Battery on page 28).

Remove the audio jack board:

1. Release the ZIF connector (1) to which the audio jack board cable is attached, and then disconnect the

audio jack board cable from the system board.

2. Detach the audio jack board cable (2) from the display panel assembly. (The audio jack board cable is

attached to the display panel assembly with double-sided adhesive.)

832765-001

3. Remove the two screws (3) that secure the audio jack board to the display panel assembly.

4. Remove the audio jack board (4) and cable.

Reverse this procedure to install the audio board and cable.

30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Speakers

Description Spare part number

Speaker Kit (includes left and right speakers and cables) 814735-001

Before removing the speakers, follow these steps:

1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the back cover (see Back cover on page 26).

5. Remove the battery (see Battery on page 28).

Remove the speakers:

1. Disconnect the speaker cable (1) from the system board.

2. Release the ground tape (2) that secures the speaker cable to the display panel assembly.

3. Release the speaker cable from the clips (3) and routing channel built into display panel assembly.

then shut it down through the operating system.

4. Remove the four screws (1) that secure the speakers to the display panel assembly.

Speakers 31

5. Remove the speakers (2).

Reverse this procedure to install the speakers.

32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Touch board

Description Spare part number

Touch board (includes cable) 814725-001

Before removing the touch cable, follow these steps:

1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the back cover (see Back cover on page 26).

5. Remove the battery (see Battery on page 28).

Remove the touch cable:

1. Remove the tape (1) covering the ZIF connector.

2. Release the ZIF connector (2) to which the touch cable is attached, and then disconnect the touch board

from the display panel assembly.

3. Remove the touch cable (3).

Touch board 33

4. Loosen the touch board (1), and then lift the board remove it (2).

Reverse this procedure to install the touch board.

System board

Description Spare part number

System board equipped with an Intel Z8300 1.44-GHz quad core processor (SoC), a graphics subsystem with UMA memory, and up to 2
GB or 4 GB (select products only) of DDR3L 1600 system memory (includes replacement thermal material)

Equipped with an Intel Z8300 processor, a 32-GB eMMC hard drive (SoC), and a Windows 10 operating
system

Equipped with an Intel Z8300 processor, a 32-GB eMMC hard drive (SoC), and a non-Windows operating
system

Equipped with an Intel Z8300 processor, 2 GB of system memory, a 64-GB eMMC hard drive (SoC), and a
Windows 10 operating system

Equipped with an Intel Z8300 processor, 2 GB of system memory, a 64-GB eMMC hard drive (SoC), and a
non-Windows operating system

Equipped with 2 GB of system memory, a 32-GB eMMC hard drive (SoC), and a Windows 10 operating
system

Equipped with 4 GB of system memory, a 64-GB eMMC hard drive (SoC), and a Windows 10 operating
system

Equipped with 2 GB of system memory, a 64-GB eMMC hard drive (SoC), and a Windows 10 operating
system

Equipped with 4GB of system memory, a 32-GB eMMC hard drive (SoC), and a Windows 10 operating
system

Equipped with 4 GB of system memory, a 64-GB eMMC hard drive (SoC), and a Windows 10 operating
system

832393-601

832393-001

832394-601

832394-001

834737-601

834738-601

839058-601

839059-601

855822-601

Equipped with 4 GB of system memory, a 64-GB eMMC hard drive (SoC), and a non-Windows operating
system

34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

855822-001

Description Spare part number

Equipped with 4 GB of system memory, a 32-GB eMMC hard drive (SoC), and a Windows 10 operating
system

Equipped with 4 GB of system memory, a 32-GB eMMC hard drive (SoC), and a non-Windows operating
system

Thermal Material Kit (includes replacement thermal material) 826599-001

855826-601

855826-001

Before removing the system board, follow these steps:

1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the back cover (see Back cover on page 26).

5. Remove the battery (see Battery on page 28).

Remove the system board:

1. Disconnect the following cables from the system board:

(1) Audio jack board cable ZIF connector on the system board (see Audio board on page 30)

(2)Touch ZIF connector on the system board (see Touch board on page 33)

(3) TouchScreen cable ZIF connectors on the system board (2 connectors)

(4) Speaker cable (see Speakers on page 31)

(5) Antenna cable from terminal on the system board (see Wireless antenna on page 37)

(6) Power/volume button board cable ZIF connector on the system board (see Power/volume button

board on page 38)

2. Remove the ve screws (1) that secure the system board to the display panel assembly.

System board 35

3. Remove the system board (2).

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the display panel assembly

and the system board components each time the system board is removed. Replacement thermal material is
included with the system board and system board spare part kits. Replacement thermal material is also
included in the Thermal Material Kit, spare part number 826599-001.

The following illustration shows the replacement thermal material locations on the system board (2), (4), (6),
and (8), and the display panel assembly (1), (3), (5) and (7).

Reverse this procedure to install the system board.

36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Wireless antenna

Description Spare part number

Wireless antenna

Intel 3165NGWG ac, 1x1 Bluetooth 4.0 LE PCIe+USB NGFF 2230 WW (Stone Peak 1) 832760-001

AzureWave AW-NB177NF Realtek RTL8723BS 802.11 (1x1 b/g/n, Single Band, Bluetooth 4.0) with single
antenna (SDIO+UART)

WLAN module 806723-005

814724-001

Before removing the wireless antenna, follow these steps:

1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the back cover (see Back cover on page 26).

5. Remove the battery (see Battery on page 28).

Remove the wireless antenna:

▲

Release the wireless antenna cable from the routing channels (1) to which the wireless antenna cable is
attached, and then remove the wireless antenna (2) and cable.

Reverse this procedure to install the wireless antenna.

Wireless antenna 37

Power/volume button board

Description Spare part number

Power/volume button board (includes cable) 814722-001

Before removing the power/volume button board, follow these steps:

1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the back cover (see Back cover on page 26), and then remove the following components:

a. Battery (see Battery on page 28)

b. Audio jack board (see Audio board on page 30)

c. Speakers (see Speakers on page 31)

d. Touch board (see Touch board on page 33)

e. System board (see System board on page 34)

832766-001

f. Wireless antenna (see Wireless antenna on page 37)

Remove the power/volume button board:

1. Release the ZIF connector (1) to which the power/volume button board cable is attached, and then

disconnect the power/volume button board cable from the system board.

2. Remove the broad head screw (2) that secures the power/volume button board to the display panel

assembly.

3. Remove the power/volume button board (3) and cable.

38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Reverse this procedure to install the power/volume button board.

Power/volume button board 39

Webcam module

Description Spare part number

Webcam module with microphone (includes cable and double-sided adhesive) 833626-001

Before removing the webcam module, follow these steps:

1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the back cover (see Back cover on page 26), and then remove the following components:

a. Battery (see Battery on page 28)

b. Audio jack board (see Audio board on page 30)

c. Speakers (see Speakers on page 31)

d. Touch board (see Touch board on page 33)

e. System board (see System board on page 34)

f. Wireless antenna (see Wireless antenna on page 37)

g. Power/volume button board (see Power/volume button board on page 38)

Remove the webcam module:

1. Release the ground tape (1) that secures the webcam module to the display panel assembly.

2. Detach the microphones (2) from the display panel assembly. (The webcam module cable is attached to

the display panel assembly with double-sided adhesive.)

3. Remove the broad head screw (3) that secures the webcam module to the display panel assembly.

40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

4. Remove the webcam module (4).

NOTE: When removing the webcam module, the microphone rubber covers (5) may be inadvertently

removed. Reinstall the rubber covers if they are removed.

5. Remove the webcam module and cable.

Reverse this procedure to install the webcam module.

Webcam module 41

Middle frame

Before removing the middle frame, follow these steps:

1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the back cover (see Back cover on page 26).

5. Remove the back cover (see Back cover on page 26), and then remove the following components:

a. Battery (see Battery on page 28)

b. Audio jack board (see Audio board on page 30)

c. Speakers (see Speakers on page 31)

d. Touch board (see Touch board on page 33)

e. System board (see System board on page 34)

f. Wireless antenna (see Wireless antenna on page 37)

g. Power/volume button board (see Power/volume button board on page 38)

h. Webcam module (see Webcam module on page 40)

Remove the middle frame:

1. Remove the six screws (1) that secure the middle frame to the display panel assembly.

2. Remove the middle frame (2).

Reverse this procedure to install the middle frame.

42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

POGO (10-pin) docking connector cable

Description Spare part number

POGO (10-pin) docking connector cable for products not equipped with a hard drive 833623-001

POGO (10-pin) docking connector cable for products equipped with a hard drive 833624-001

Before releasing the POGO-pin (10-pin) docking connector cable, follow these steps:

1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the back cover (see Back cover on page 26), and then remove the following components:

a. Battery (see Battery on page 28)

b. Audio jack board (see Audio board on page 30)

c. Speakers (see Speakers on page 31)

d. Touch board (see Touch board on page 33)

e. System board (see System board on page 34)

f. Wireless antenna (see Wireless antenna on page 37)

g. Power/volume button board (see Power/volume button board on page 38)

h. Webcam module (see Webcam module on page 40)

i. Middle frame (see Middle frame on page 42)

Remove the POGO (10-pin) docking connector board:

1. Release the ZIF connector (1) that secures the POGO (10-pin) docking connector board to the display

panel assembly.

POGO (10-pin) docking connector cable 43

2. Remove the two screws (1) that secures the POGO (10-pin) docking connector board to the display panel

assembly, and then remove the POGO (10-pin) docking connector board (2).

Reverse this procedure to install the POGO (10-pin) docking connector board.

Keyboard base

Description

Top cover with keyboard for products not equipped with a hard drive

In Turbo Silver nish 814718-001

44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Spare part number

Description Spare part number

In Blizzard White nish 814719-001

In Sunset Red nish 814720-001

Top cover with keyboard for products equipped with a hard drive

In Turbo Silver nish 832468-001

In Blizzard White nish 832469-001

In Sunset Red nish 832470-001

Base enclosure for products not equipped with a hard drive

In Turbo Silver nish 833614-001

In Blizzard White nish 833615-001

In Sunset Red nish 833616-001

Base enclosure for products equipped with a hard drive

In Turbo Silver nish 833617-001

In Blizzard White nish 833618-001

In Sunset Red nish 833619-001

Before removing the keyboard base, follow these steps:

1. Remove the tablet from the keyboard (see Releasing the tablet from the keyboard base on page 25).

2. Remove 2 rubber feet (1), and a long rubber strip (2) from the bottom of the keyboard.

3. Remove 6 screws (3) from the bottom of the keyboard case.

Keyboard base 45

4. Use a nylon pry tool (1) to open the keyboard case, and then remove the bottom cover (2).

Reverse this procedure to replace the keyboard base.

Hard drive (select products only)

Description Spare part number

500 GB 5400 RPM SATA RAW 7mm hard drive 778186-005

1 TB 5400 RPM SATA RAW 7mm hard drive 762990-005

Hard drive hardware kit 833637-001

Before removing the hard drive, follow these steps:

1. Remove the tablet from the keyboard (see Releasing the tablet from the keyboard base on page 25), and

then remove the following components:

▲

Keyboard base (see Keyboard base on page 44).

2. Disconnect the hard drive cable(1), and then lift the hard drive (2) to remove it.

46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

3. Remove the hard drive connector(1), and then remove the hard drive bracket(2) from the hard drive.

Reverse this procedure to install the hard drive.

Keyboard board

Description Spare part number

Keyboard board for products not equipped with a hard drive 833627-001

Keyboard board for products equipped with a hard drive 833628-001

Before removing the keyboard board, follow these steps:

1. Remove the tablet from the keyboard (see Releasing the tablet from the keyboard base on page 25).

2. Remove the tablet from the keyboard (see Releasing the tablet from the keyboard base on page 25), and

then remove the following components:

a. Keyboard base (see Keyboard base on page 44).

b. Hard drive (see Hard drive (select products only) on page 46).

3. Disconnect the TouchPad cable(1), disconnect the keyboard cable (2), and then disconnect the POGO

cable(3).

833639-001

Keyboard board 47

4. Remove 2 screws (4) and (5), and then lift the keyboard board (6) to remove it.

Reverse this procedure to install the keyboard board.

TouchPad

Description Spare part number

TouchPad

In Turbo Silver 833638-001

In Blizzard White 835706-001

In Sunset Red 835707-001

Before removing the TouchPad, follow these steps:

1. Remove the tablet from the keyboard (see Releasing the tablet from the keyboard base on page 25), and

2. Release the TouchPad cable (2) from the ZIF connector (1) .

then remove the following components:

a. Keyboard base (see Keyboard base on page 44).

b. Hard drive (see Hard drive (select products only) on page 46).

c. Keyboard board (see Keyboard board on page 47).

48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

3. Remove 4 screws (3) from the TouchPad bracket, and then lift the bracket(4) to remove it.

4. Lift the TouchPad (5) to remove it.

Reverse this procedure to install the TouchPad.

Hinge cover

Description Spare part number

Hinge cover for products not equipped with a hard drive

In Turbo Silver nish 833629-001

In Blizzard White nish 833630-001

In Sunset Red nish 833631-001

Hinge cover for products equipped with a hard drive

In Turbo Silver nish 833632-001

In Blizzard White nish 833633-001

In Sunset Red nish 833634-001

Before removing the hinge cover, follow these steps:

1. Remove the tablet from the keyboard (see Releasing the tablet from the keyboard base on page 25), and

then remove the following components:

a. Keyboard base (see Keyboard base on page 44).

b. Hard drive (see Hard drive (select products only) on page 46).

Hinge cover 49

c. Keyboard board (see Keyboard board on page 47).

d. TouchPad (see TouchPad on page 48).

2. Remove 3 screws from the left hinge bracket and 3 screws from the right hinge bracket (1) , and then lift

the hinge brackets (2) to remove them.

3. Remove 2 screws from the left hinge and 3 screws from the right hinge (1) , and then lift the hinge

cover(2) to remove it.

50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

4. Use a nylon pry tool to open the hinge cover(1) , and then lift the hinge cover(2) to remove it.

Reverse this procedure to install the hinge cover.

POGO connector

Description Spare part number

POGO (10-pin) docking connector board (includes cable) 814723-001

832767-001

Before removing the POGO connector, follow these steps:

1. Remove the tablet from the keyboard (see Releasing the tablet from the keyboard base on page 25), and

then remove the following components:

a. Keyboard base (see Keyboard base on page 44).

b. Hard drive (see Hard drive (select products only) on page 46).

c. Keyboard board (see Keyboard board on page 47).

d. TouchPad (see TouchPad on page 48).

e. Hinge cover (see Hinge cover on page 49).

POGO connector 51

2. Remove 2 screws from the POGO connector(1) , and then remove the POGO cable (2) to remove it.

Reverse this procedure to install the POGO connector.

52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

6 Using Setup Utility (BIOS) in Windows 10

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you

must use the keyboard attached to your notebook. The on-screen keyboard, which displays in tablet mode,
cannot access Setup Utility.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you

must use the keyboard attached to your notebook. The on-screen keyboard, which displays in tablet mode,
cannot access Setup Utility.

●

Computers or tablets with keyboards:

▲

Turn on or restart the computer, quickly press esc, and then press f10.

●

Tablets without keyboards:

1. Turn on or restart the tablet, and then quickly hold down the volume down button.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button.

2. Tap f10.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.

To reveal the BIOS version information (also known as ROM date and System BIOS):

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Starting Setup Utility (BIOS) 53

Click the question mark icon in the taskbar.

2. Select My PC, and then select Specications.

– or –

▲

Use Setup Utility (BIOS).

To use Setup Utility (BIOS):

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 53).

2. Select Main, select System Information, and then make note of the BIOS version.

3. Select Exit, select No, and then follow the on-screen instructions.

To check for later BIOS versions, see Downloading a BIOS update on page 54.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Click Updates, and then click Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

54 Chapter 6 Using Setup Utility (BIOS) in Windows 10

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

Synchronizing a tablet and keyboard (select products only)

For a tablet with a detachable keyboard, when you attach the tablet to the keyboard and restart the
computer, Setup Utility (BIOS) checks to see if the Embedded Controller rmware on the keyboard needs to be
synchronized. If so, synchronization begins. If the synchronization is interrupted, a notication screen
displays for 10 seconds before the tablet restarts and attempts to synchronize again.

NOTE: The Embedded Controller rmware will synchronize ONLY if the tablet or keyboard battery is more

than 50% charged, or if your tablet is connected to AC power.

Synchronizing a tablet and keyboard (select products only) 55

7 Using HP PC Hardware Diagnostics (UEFI) in

Windows 10

HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.

NOTE: To start BIOS on a convertible computer, your computer must be in notebook mode and you must use

the keyboard attached to your tablet. The on-screen keyboard, which displays in tablet mode, cannot access
BIOS.

To start HP PC Hardware Diagnostics UEFI:

1. Start BIOS:

●

Computers or tablets with keyboards:

▲

Turn on or restart the computer, quickly press esc.

●

Tablets without keyboards:

▲

Turn on or restart the tablet, and then quickly hold down the volume down button.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button.

2. Press or tap f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 56.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the

on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test.

NOTE: If you need to stop a diagnostic test on computers or tablets with a keyboard, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

There are two options to download HP PC Hardware Diagnostics to a USB device:

Download the latest UEFI version:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.

56 Chapter 7 Using HP PC Hardware Diagnostics (UEFI) in Windows 10

Download any version of UEFI for a specic product:

1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.

2. Click Drivers & Downloads.

3. In the text box, enter the product name, and then click Go.

– or –

Click Find Now to let HP automatically detect your product.

4. Select your computer, and then select your operating system.

5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version

you want.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 57

8 Using Setup Utility (BIOS) and HP PC

Hardware Diagnostics (UEFI) in Windows 8.1

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the tablet, and the amount of
system and extended memory.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

NOTE: To start Setup Utility, your computer must be in notebook mode and you must use the keyboard

attached to your notebook. The on-screen keyboard, which displays in tablet mode, cannot access Setup
Utility.

●

Computers or tablets with keyboards:

▲

Turn on or restart the computer, quickly press esc, and then press f10.

●

Tablets without keyboards:

1. Turn on or restart the tablet, and then quickly hold down the volume down button.

2. Tap f10.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.

BIOS version information (also known as ROM date and System BIOS) can be accessed from the Start screen by
typing support, selecting the HP Support Assistant app, selecting My computer, and then selecting

System Information, or by using Setup Utility (BIOS).

To use Setup Utility (BIOS):

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 58).

2. Select Main, and then make note of the BIOS version.

3. Select Exit, select Exit Discarding Changes, and then follow the on-screen instructions.

To check for later BIOS versions, see Downloading a BIOS update on page 54.

58 Chapter 8 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8.1

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

1. From the Start screen, type support, and then select the HP Support Assistant app.

– or –

From the Windows desktop, select the question mark icon in the taskbar.

2. Select Updates and tune-ups, and then select Check for HP updates now.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:

1. From the Start screen, type file, and then select File Explorer.

– or –

From the Windows desktop, right-click or tap and hold the Start button, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click or double-tap the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

Updating Setup Utility (BIOS) 59

Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.

NOTE: To start Setup Utility, your computer must be in notebook mode and you must use the keyboard

attached to your tablet. The on-screen keyboard, which displays in tablet mode, cannot access Setup Utility.

To start HP PC Hardware Diagnostics (UEFI):

1. Start Setup Utility:

●

Computers or tablets with keyboards:

▲

Turn on or restart the computer, quickly press esc.

●

Tablets without keyboards:

▲

Turn on or restart the tablet, and then quickly hold down the volume down button.

2. Press or tap f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 60.

b. Hard drive

c. Setup Utility (BIOS)

3. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you

want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test, press or tap esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.

Download any version of UEFI for a specic product:

1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.

2. Select Drivers & Downloads.

3. In the text box, enter the product name, and then select Go.

– or –

Select Find now to let HP automatically detect your product.

60 Chapter 8 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8.1

4. Select your computer model, and then select your operating system.

5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you

want.

Using HP PC Hardware Diagnostics (UEFI) 61

9 Specications

Metric U.S.

Dimensions (landscape orientation)

Width 26.40 cm 10.4 in

Depth 17.00 cm 6.7 in

Height 0.97 cm 0.38 in

Weight (lowest weight conguration) 598 g 1.32 lb

Input power 5 V dc @ 3A - 15W

NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms.

NOTE: The tablet operating voltage and current can be found on the system regulatory label.

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating 20°C to 60°C 4°F to 140°F

Relative humidity (non-condensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating 15 m to 3,048 m ?50 ft to 10,000 ft

Nonoperating 15 m to 12,192 m ?50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of

temperatures.

62 Chapter 9 Specications

10 Backing up, restoring, and recovering in

Windows 10

This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.

●

Creating recovery media and backups

●

Restoring and recovering your system

For additional information, refer to the HP support assistant app.

▲

Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning any recovery process.

Creating recovery media and backups

The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.

●

Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)

on page 63. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 64.

●

Use Windows tools to create system restore points and create backups of personal information.

For more information, see Recovering using HP Recovery Manager on page 65.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.

●

If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.

Creating recovery media and backups 63

You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 64.

●

If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.

◦

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.

◦

HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.

◦

To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high­quality blank USB ash drive.

◦

If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/

support, select your country or region, and follow the on-screen instructions.

◦

Be sure that the computer is connected to AC power before you begin creating the recovery media.

◦

The creation process can take an hour or more. Do not interrupt the creation process.

◦

If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.

To create HP Recovery media:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps.

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 65.

Using Windows tools

You can create recovery media, system restore points, and backups of personal information using Windows
tools.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get started app.

▲

Select the Start button, and then select the Get started app.

64 Chapter 10 Backing up, restoring, and recovering in Windows 10

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:

IMPORTANT: Not all methods are available on all products.

●

Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.

▲

Select the Start button, and then select the Get started app.

●

If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.

▲

Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications

●

If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 65. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 63.

●

On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 65.

, and then follow the on-screen instructions.

●

On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.

For more information, see Removing the HP Recovery partition (select products only) on page 68.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery

media (select products only) on page 63.

What you need to know before you get started

●

HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct

computer issues.

●

HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 63.

●

To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 63.

●

If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP

Restore and recovery 65

website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data you want to retain.

Using HP Recovery media, you can choose from one of the following recovery options:

NOTE: Only the options available for your computer display when you start the recovery process.

●

System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.

●

Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.

The HP Recovery partition (select products only) allows System Recovery only.

Using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps (select products only).

1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery

Environment

- or-

For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.

For tablets without keyboards:

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal les.

2. Insert the HP Recovery media, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer

boot order. See Changing the computer boot order on page 67.

3. Follow the on-screen instructions.

66 Chapter 10 Backing up, restoring, and recovering in Windows 10

Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps.

1. Insert the HP Recovery media.

2. Access BIOS:

For computers or tablets with keyboards attached:

▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.

3. Select the optical drive or USB ash drive from which you want to boot.

4. Follow the on-screen instructions.

Restore and recovery 67

Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery

or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 63.

NOTE: The Remove Recovery Partition option is only available on products that support this function.

Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

68 Chapter 10 Backing up, restoring, and recovering in Windows 10

11 Backing up, restoring, and recovering in

Windows 8.1

This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.

●

Creating recovery media and backups

●

Restoring and recovering your system

For additional information, refer to Help and Support.

▲

From the Start screen, type help, and then select Help and Support.

IMPORTANT: If you will be using F11 startup recovery or USB media recovery to recover your system, the

tablet battery must be at least 70% charged before you start the recovery process.

Creating recovery media and backups

The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.

●

Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Recovering using HP Recovery Manager on page 71. For
information on the recovery options that are available using the recovery media, see Recovering using

HP Recovery Manager on page 65.

●

Use Windows tools to create system restore points and create backups of personal information.

For more information, see Creating HP Recovery media (select products only) on page 69.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating HP Recovery media (select products only)

IMPORTANT: If your computer does not list a Create recovery media option, you can obtain recovery media

for your system from HP. See the Worldwide Telephone Numbers booklet included with the computer. You can
also nd contact information on the HP website. Go to http://www.hp.com/support, select your country or
region, and follow the on-screen instructions.

HP Recovery Manager is a software program that allows you to create recovery media (using either a ash
drive or a set of DVDs) after you successfully set up the computer. HP Recovery media can be used to perform
system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating
system and software programs that were installed at the factory and then congures the settings for the
programs. HP Recovery media can also be used to customize the system or restore the factory image if you
replace the hard drive.

Creating recovery media and backups 69

●

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a
safe place.

●

HP Recovery Manager examines the computer and determines the required storage capacity for the
media that will be required.

●

To create recovery discs, your computer must have an optical drive with DVD writer capability, and you
must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable
discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not
compatible with HP Recovery Manager software. Or, instead, you can use a high-quality blank USB ash
drive.

●

If your computer does not include an integrated optical drive with DVD writer capability, but you would
like to create DVD recovery media, you can use an external optical drive (purchased separately) to create
recovery discs. If you use an external optical drive, it must be connected directly to a USB port on the
computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. If you
cannot create DVD media yourself, you can obtain recovery discs for your computer from HP. See the
Worldwide Telephone Numbers booklet included with the computer. You can also nd contact
information on the HP website. Go to http://www.hp.com/support, select your country or region, and
follow the on-screen instructions.

●

Be sure that the computer is connected to AC power before you begin creating the recovery media.

●

The creation process can take an hour or more. Do not interrupt the creation process.

●

If necessary, you can exit the program before you have nished creating all of the recovery DVDs. HP
Recovery Manager will nish burning the current DVD. The next time you start HP Recovery Manager,
you will be prompted to continue.

To create HP Recovery media:

IMPORTANT: For tablets with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. From the Start screen, type recovery, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 65.

Using Windows tools

You can use Windows tools to create system restore points and create backups of personal information.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see Help and Support.

▲

From the Start screen, type help, and then select Help and Support.

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:

IMPORTANT: Not all methods are available on all products.

●

Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see Help and Support.

70 Chapter 11 Backing up, restoring, and recovering in Windows 8.1

▲

From the Start screen, type help, and then select Help and Support.

●

On select products, if you need to correct a problem with a preinstalled application or driver, use the
Reinstall drivers and/or applications option of HP Recovery Manager to reinstall the individual
application or driver.

▲

From the Start screen, type recovery, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.

●

On select products, if you want to reset your computer using a minimized image, you can choose the HP
Minimized Image Recovery option from the HP Recovery partition or HP Recovery media. Minimized
Image Recovery installs only drivers and hardware-enabling applications. Other applications included in
the image continue to be available for installation through the Reinstall drivers and/or applications
option in HP Recovery Manager.

For more information, see Recovering using HP Recovery Manager on page 65.

●

If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 65. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 63.

●

On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 65.

●

On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.

For more information, see Removing the HP Recovery partition (select products only) on page 73.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery

media (select products only) on page 63.

What you need to know before you get started

●

HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct

computer issues.

●

HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 63.

●

To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 63.

●

If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.

Restore and recovery 71

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data you want to retain.

Using HP Recovery media, you can choose from one of the following recovery options:

NOTE: Only the options available for your computer display when you start the recovery process.

●

System Recovery Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.

●

Minimized Image Recovery (select products only) Reinstalls the operating system and all hardware­related drivers and software, but not other software applications.

●

Factory Reset Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.

The HP Recovery partition (select products only) allows System Recovery and, on select products, Minimized
Image Recovery.

Using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery or, on select products, minimized image
recovery without the need for recovery discs or a recovery USB ash drive. This type of recovery can be used
only if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For tablets with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps (select products only).

1. From the Start screen, type recovery, select HP Recovery Manager, and then select HP Recovery

Environment

- or-

Press f11 while the computer boots, or press and hold f11 as you press the power button.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal les.

2. Insert the HP Recovery media, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer

boot order. See Changing the computer boot order on page 72.

3. Follow the on-screen instructions.

Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.

72 Chapter 11 Backing up, restoring, and recovering in Windows 8.1

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Insert the HP Recovery media.

2. Start Computer Setup:

For computers or tablets with keyboards attached:

▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For computers or tablets without keyboards attached:

▲

Turn on or restart the computer, quickly press the volume down button, and then tap f9 for boot
options.

- or -

Turn on or restart the computer, quickly press the Windows button, and then tap f9 for boot
options.

3. Select the optical drive or USB ash drive from which you want to boot.

4. Follow the on-screen instructions.

Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh

option or the Windows option to remove everything and reinstall Windows. In addition, you will not be able to
perform System Recovery or Minimized Image Recovery from the HP Recovery partition. So before you
remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products

only) on page 63.

Follow these steps to remove the HP Recovery partition:

1. From the Start screen, type recovery, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

Restore and recovery 73

12 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V
ac, or from 220 to 240 V ac.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.

Power cord sets for use in other countries or regions must meet the requirements of thecountry and region
where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

●

The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
thecountry or region where the power cord set will be used.

●

The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.

●

The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.

74 Chapter 12 Power cord set requirements

Requirements for specic countries and regions

Country/region Accredited agency Applicable note number

Argentina IRAM 1

Australia SAA 1

Austria OVE 1

Belgium CEBEC 1

Brazil ABNT 1

Canada CSA 2

Chile IMQ 1

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

India ISI 1

Israel SII 1

Italy IMQ 1

Japan JIS 3

The Netherlands KEMA 1

New Zealand SANZ 1

Norway NEMKO 1

The People's Republic of China CCC 4

Saudi Arabia SASO 7

Singapore PSB 1

South Africa SABS 1

South Korea KTL 5

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 6

Thailand TISI 1

The United Kingdom ASTA 1

The United States UL 2

1. The exible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler

and wall plug) must bear thecertication mark of the agency responsible for evaluation in thecountry or region where it will be
used.

Requirements for specic countries and regions 75

Country/region Accredited agency Applicable note number

2. The exible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type

with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) conguration. CSA or C-UL mark. UL le number must be on
each element.

3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese

Dentori Law. The exible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) conguration.

4. The exible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the CCC certication mark.

5. The exible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must

be on each element. Corset approval number and logo must be printed on a ag label.

6. The exible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set ttings (appliance coupler, cable,

and wall plug) must bear the BSMI certication mark.

7. For 127 V ac, the exible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL

and CSA or C-UL marks. For 240 V ac, the exible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor
size, with plug BS 1363/A with BSI or ASTA marks.

76 Chapter 12 Power cord set requirements

13 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

77

Index

A

AC adapter, spare part number 12,

13
AC adapter/battery 3
ambient light sensor, identifying 5
antenna

spare part number 15, 19
antenna, spare part number 10
audio board

removal 30

spare part number 10, 15, 19,

30
audio, product description 1
audio-out (headphone)/audio-in

(microphone) jack, identifying 4

B

back cover

removal 26
spare part number 13, 19, 26

spare part numbers 11
backups 63, 69
base enclosure

spare part number 12, 19, 45
battery

removal 28

spare part number 10, 13, 28
BIOS

determining version 53, 58

downloading an update 54, 59

starting the Setup Utility 53, 58

updating 53, 58
boot order

changing 67, 72
buttons

power 6

volume 3

Windows 3

C

cables, service considerations 21
case

spare part number 20
case, spare part number 12

components

bottom edge 6
display 5
left side 4
right side 3
top edge 6

connectors, service considerations

21

D

Display cable

spare part number 11

display cable 27

spare part number 13, 19

display panel assembly

spare part number 9

display panel assembly, spare part

number 15, 16, 26
display panel, product description 1
docking port, identifying 6
duck head adapter, spare part

numbers 12, 16

E

electrostatic discharge 22
equipment guidelines 24
external expansion, product

description 1

G

graphics, product description 1
grounding guidelines 22
guidelines

equipment 24
grounding 22
packaging 23
transporting 23
workstation 23

H

hard drive

removing 46
spare part number 12

hard drive hardware kit

spare part number 20, 46

hard drive, spare part number 13
HDMI port

identifying 3

Hinge

spare part number 11, 20

hinge connector

spare part number 11

Hinge cover

spare part number 11, 20, 49

hinge cover

removing 49

HP PC Hardware Diagnostics (UEFI)

downloading 60
using 56

HP Recovery Manager

correcting boot problems 67, 72
starting 66, 72

HP Recovery media

creating 63, 69
recovery 66, 72

HP Recovery partition

recovery 66, 72
removing 68, 73

HP Stereo 3.5mm headset

spare part number 12, 20

I

internal microphones, identifying 6

J

jacks

audio-out (headphone)/audio-in

(microphone) 4

K

keyboard

product description 2
spare part numbers 11, 13, 14,

15, 16, 17, 18, 19

keyboard base

opening 44
releasing 25

Keyboard board

removing 47
spare part number 20

78 Index

keyboard board

spare part number 12, 20

L

lights

AC adapter and battery 3

M

magnetic latches, identifying 6
mass storage device, product

description
memory card reader, identifying 3
memory card, identifying 3
memory module, product

description 1
microphone

product description 1

middle frame

removal 42

spare part number 10, 42
minimized image recovery 66, 72
minimized image, creating 65, 71
model name 1

O

operating system, product

description 2

original system recovery 65, 71

P

packaging guidelines 23
plastic parts, service

considerations 21

POGO (10-pin) docking connector

board

spare part number 10
POGO (10-pin) docking connector

cable

removal 43

spare part number 43
POGO connector

removing 51
POGO connector board

spare part number 15, 19, 20,

43

ports

HDMI 3

product description 1

USB 3.0 4
power button board

spare part number 15, 19

1

power button, identifying 6
power cord

requirements for all countries

74

requirements for specic

countries and regions 75

set requirements 74

power requirements, product

description 2

power/volume button board

removal 38

spare part number 10, 38
processor, product description 1
product description

audio 1

display panel 1

external expansion 1

graphics 1

keyboard 2

mass storage 1

memory module 1

microphone 1

operating system 2

ports 1

power requirements 2

processors 1

product name 1

sensor 1

serviceability 2

video 1

wireless networking 1
product name 1

R

recover

options 65, 70
recovery

discs 64, 66, 70, 72

HP Recovery Manager 65, 71

media 66, 72

starting 66, 72

supported discs 64, 70

system 65, 71

USB ash drive 66, 72

using HP Recovery media 64, 70
recovery media

creating 63, 69

creating using HP Recovery

Manager 64, 70

recovery partition

removing 68, 73

Rubber Kit, spare part number 12,

15, 19

S

Screw Kit, spare part number 12, 15
sensor, product description 1
service considerations

cables 21
connectors 21

plastic parts 21
serviceability, product description 2
slots

card reader 3
Speaker Kit, spare part number 10,

16, 31

speakers

removal 31

spare part number 10, 16, 31
speakers, identifying 5
supported discs, recovery 64, 70
system board

removal 34

spare part numbers 10, 34
system board, spare part number

10, 16, 20, 34

system board, spare part numbers

16

system boardr, spare part numbers

16
system recovery 65, 71
system restore point

creating 64, 70

system restore point, creating 63,

69

T

tablet

major components 9
specications 62

Thermal Material Kit, spare part

number 11, 16, 35
tools required 21
Touch board

spare part number 33

touch board

spare part number 15

TouchPad

removing 48

Index 79

TouchPad board

removal 33
spare part number 10, 11, 20

transporting guidelines 23

U

USB 3.0 port, identifying 4
USB Type-C port 3

V

video, product description 1
volume buttons 3

W

webcam

identifying 5
webcam light, identifying 5
webcam module

removal 40

spare part number 10, 40
webcam with microphone

spare part number 20
Windows

system restore point 63, 64, 69,

70
Windows button, identifying 3
Windows tools

using 64, 70

wireless antenna

removal 37
spare part number 37

wireless networking, product

description 1

WLAN module, spare part number

13

workstation guidelines 23

80 Index