HP Pavilion x2 Detachable Split x2 Maintenance and Service Guide

HP Pavilion x2 Detachable Notebook PC
HP Split x2 Detachable PC

Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

© Copyright 2014 Hewlett-Packard
Development Company, L.P.

Intel is a trademark of Intel Corporation in the
U.S. and other countries. Microsoft and
Windows are U.S. registered trademarks of
Microsoft Corporation. SD Logo is a trademark
of its proprietor.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.

First Edition: August 2014

Document Part Number: 779270-001

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available in all editions of
Windows 8. Your computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See

http://www.microsoft.com for details.

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes parts that should only be accessed by an authorized service provider.

Accessing parts described in the chapter titled, "Removal and replacement procedures for Authorized Service
Provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap. Use the device only on a hard, flat surface. Do not allow another hard surface,
such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing,
during operation. The device and the AC adapter comply with the user-accessible surface temperature limits
defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

v

vi Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identification ................................................................................................................. 4

Tablet edge components ....................................................................................................................................... 4

Display ................................................................................................................................................................... 6

Keyboard dock ....................................................................................................................................................... 7

Top ....................................................................................................................................................... 7

TouchPad ............................................................................................................................................. 8

Lights ................................................................................................................................................... 9

Keys ................................................................................................................................................... 10

Front .................................................................................................................................................. 11

Right side ........................................................................................................................................... 12

Rear side ............................................................................................................................................ 12

Locating system information .............................................................................................................................. 13

3 Illustrated parts catalog .............................................................................................................................. 14

Tablet components .............................................................................................................................................. 14

Keyboard dock parts ............................................................................................................................................ 16

Miscellaneous parts ............................................................................................................................................. 17

Hinge assembly parts .......................................................................................................................................... 18

Sequential part number listing ........................................................................................................................... 18

4 Removal and replacement procedures preliminary requirements .................................................................... 21

Tools required ...................................................................................................................................................... 21

Service considerations ........................................................................................................................................ 21

Plastic parts ....................................................................................................................................... 21

Cables and connectors ...................................................................................................................... 21

Drive handling ................................................................................................................................... 22

Grounding guidelines ........................................................................................................................................... 22

Electrostatic discharge damage ....................................................................................................... 22

Packaging and transporting guidelines ......................................................................... 23

Workstation guidelines ................................................................................................... 23

Equipment guidelines ..................................................................................................... 24

5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 25

Releasing the tablet from the keyboard dock .................................................................................................... 25

vii

Keyboard dock components ................................................................................................................................ 26

Dock bottom cover ............................................................................................................................ 26

Battery cable ..................................................................................................................................... 28

HDMI board ........................................................................................................................................ 29

USB/audio board ............................................................................................................................... 30

I/O board ............................................................................................................................................ 31

Power connector ............................................................................................................................... 33

Hinge assembly ................................................................................................................................. 34

Battery ............................................................................................................................................... 39

Card reader board ............................................................................................................................. 40

Touchpad board ................................................................................................................................ 41

Tablet components .............................................................................................................................................. 43

Tablet cover ....................................................................................................................................... 43

Battery cable ..................................................................................................................................... 45

Cables, docking and touch ................................................................................................................ 46

Home button board ........................................................................................................................... 47

Hard drive .......................................................................................................................................... 48

Power connector/SIM board ............................................................................................................. 50

Volume board .................................................................................................................................... 52

Audio/SD board ................................................................................................................................. 53

Light sensor board ............................................................................................................................ 54

Dock board ........................................................................................................................................ 55

Touch screen board ........................................................................................................................... 56

WLAN/Bluetooth combo card ........................................................................................................... 58

WWAN module ................................................................................................................................... 60

Power button board .......................................................................................................................... 61

Speakers ............................................................................................................................................ 62

Battery ............................................................................................................................................... 63

System board .................................................................................................................................... 64

Webcam ............................................................................................................................................. 67

Antennas (WLAN, SIM) ....................................................................................................................... 69

6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ................................................................... 71

Starting Setup Utility (BIOS) ................................................................................................................................ 71

Updating the BIOS ................................................................................................................................................ 71

Determining the BIOS version ........................................................................................................... 71

Downloading a BIOS update .............................................................................................................. 72

Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 73

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 73

viii

7 Specifications ............................................................................................................................................. 74

Computer specifications ...................................................................................................................................... 74

33.8-cm (13.3-in) display specifications ............................................................................................................ 75

8 Backing up, restoring, and recovering ........................................................................................................... 76

Creating recovery media and backups (select models only) .............................................................................. 76

Creating HP Recovery media ............................................................................................................. 76

Restore and recovery .......................................................................................................................................... 77

Recovering using HP Recovery Manager .......................................................................................... 78

What you need to know .................................................................................................. 78

Using the HP Recovery partition (select models only) .................................................. 78

Using HP Recovery media to recover ............................................................................. 79

Changing the computer boot order ................................................................................ 79

Removing the HP Recovery partition (select models only) .............................................................. 79

9 Power cord set requirements ........................................................................................................................ 80

Requirements for all countries ........................................................................................................................... 80

Requirements for specific countries and regions ............................................................................................... 80

10 Recycling .................................................................................................................................................. 82

Index ............................................................................................................................................................. 83

ix

x

1 Product description

Category Description Tablet Dock

Product Name HP Pavilion x2 Detachable PC √√

HP Split x2 Detachable PC √√

Processors Tablet:

Intel® Core™ i5-4202Y (1.6-GHz, 3-MB L3 cache, 4.5 W)

Intel Core i3-4012Y (1.5-GHz, 3-MB L3 cache, 4.5 W)

Chipset Tablet:

Integrated SoC PCH

Graphics Tablet:

Internal graphics

2D/3D Graphics

Supports HD playback, streaming, and recording @ 1080p 30fps processors

Panel Tablet:

33.8-cm (13.3-in), HD, anti-glare, LED (1366×768), slim 3.0-mm. UWVA, 200 nits

33.8-cm (13.3-in), FHD, anti-glare, LED (1920×1080), slim 3.0-mm. UWVA, 400 nits

Supports 16:9 ultra wide aspect ratio

Support for eDP, touch screen, multi-touch enabled

Memory Tablet:

Supports up to 8-GB system memory

DDR3L-1600-MHz, single channel support

√

√

√

√

√

Intel Haswell Y

Supports up to 8 GB:

8192 (8192 × 1)

4096 (4096 × 1)

Storage Tablet:

Supports 500GB (5400 rpm) + 16 GB NAND Hybrid + Free Fall Sensor HDD, 5 mm

Supports 500GB (5400 rpm) + 8 GB NAND Hybrid + Free Fall Sensor HDD, 5 mm

Audio Tablet:

Dual speakers

Beats Audio

Webcam and
microphone

Tablet:

Front: 2.0 MP FHD camera; fixed, no tilt + activity LED; 1080p by 30 frames per
second

√

√

√

1

Category Description Tablet Dock

Dual array Digital Microphones w/ appropriate software - beam forming, echo
cancellation, noise suppression

Sensors Tablet:

Accelerometer

Gyroscope

eCompass

Proximity (WWAN models only)

Wireless Tablet:

Integrated WLAN options by way of wireless module

Dual antennas

Supports the following WLAN formats:

Broadcom 4752 802.11 a/c + Bluetooth 4.0 combo adapter

Intel 802.11 b/g/n + Bluetooth 4.0 combo adapter

WWAN option

Huawei Forester ME206 LTE with GPS, M.2 (only for models with Intel Core i3
processors)

External media card Tablet:

Micro Secure Digital (SD) Media Reader

Push-push insertion/removal

Support SD/SDHC/SDXC with UHS

√

√

√

Dock:

HP Multi-Format Digital Media Reader

Push-push insertion/removal

Support SD/SDHC/SDXC with UHSC

Internal card One M.2 slot for WWAN & GPS

One M.2 slot for WLAN

Ports Tablet

Docking connector (to base). Supports docking station capabilities (charging, audio­out, and video-out)

Headphone/mic-in combo jack

DC-in port

Micro SM

Dock:

(2) USB 3.0

Headphone/line-out and mic-in combo jack

Docking connector (to tablet)

DC-in port

HDMI v1.4a supporting up to 1080p @ 60 Hz

√

√

√

2 Chapter 1 Product description

Category Description Tablet Dock

SD card slot

Keyboard Dock:

Full size, island-style keyboard

Taps enabled as default

Clickpad with image sensor

Supports Windows 8 modern touchpad gestures

Multi-touch gestures enabled (Default on for 2-finger scroll and pinch)

Power requirements Supports the following HP AC adapters:

45-W Smart nPFC, barrel plug design

1 meter (3.3 ft) length power cord

Tablet:

2-cell, 30 WHr battery (self-contained)

Operating system Tablet (Preinstalled):

Windows 8.1 Professional, 64 bit

Windows 8.1 Standard, 64 bit

Serviceability End-user replaceable parts:

AC adapter

√

√√

√

√

√√

3

2 External component identification

Tablet edge components

Components Description

(1)

(2)

(3) Alignment post connectors (2) Align and attach the tablet to the keyboard dock.

(4) Docking port/power connector Connects the tablet to the keyboard dock and connects an AC

(5)

(6)

Power connector Connects an AC adapter.

Micro SIM slot (select models only) Supports a wireless subscriber identity module (SIM).

adapter.

Micro memory card reader Reads optional micro memory cards that store, manage, share, or

Audio-out (headphone)/Audio-in (microphone)
combo jack

access information.

●

To insert a card, hold the card label-side up, with
connectors facing the slot. Insert the card into the slot, and
then push in on the card until it is firmly seated.

●

To remove a card, press in on the card until it pops out.

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
microphone-only devices.

4 Chapter 2 External component identification

Components Description

WARNING! To reduce the risk of personal injury, adjust the

volume before using headphones, earbuds, or a headset. For
additional safety information, see the Regulatory, Safety and
Environmental Notices. To access this guide, from the Start
screen, type support, select the HP Support Assistant app,
select My computer, and then select User guides.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audio­in (microphone).

(7)

Power button

●

When the computer is off, press the button to turn on the
tablet.

●

When the computer is on, press the button briefly to initiate
Sleep.

●

When the computer is in the Sleep state, press the button
briefly to exit Sleep.

CAUTION: Pressing and holding down the power button will

result in the loss of unsaved information.

If the computer has stopped responding and Windows shutdown
procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the tablet.

To learn more about your power settings, see your power

options.

touch screen to display the charms, tap Search, and then tap the
search box. In the search box, type power, select Settings, and
then select Power options.

– or –

sleep settings, and then select Power and sleep.

Swipe from the right edge of the TouchPad or

On the Start screen, type power, select Power and

(8) Webcam (rear) (select models only) Records video, captures still photographs, and allows video

(9) Volume up/down button Controls speaker volume on the tablet.

conferences and online chat by means of streaming video.

Swipe from the right edge of the TouchPad or touch

screen to display the charms, tap Search, and then tap the search
box. type c, and then select CyberLink YouCam from the list of
applications.

– or –

From the Start screen, type c, and then select

CyberLink YouCam from the list of applications.

●

To increase speaker volume, press the + edge of the button.

Tablet edge components 5

Display

Components Description

●

To decrease speaker volume, press the – edge of the
button.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant
app, select My computer, and then select User guides.

Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless

(2) WWAN antennas (2) (select models only) Sends and receives wireless signals to communicate with wireless

(3) Internal microphones (2) Record sound.

(4) Webcam light (front) On: The webcam is in use.

(5) Webcam (front) Records video, captures still photographs, and allows you to

6 Chapter 2 External component identification

local area networks (WLANs).

world wide networks (WWAN).

video conference and chat online using streaming video.

Swipe from the right edge of the TouchPad or touch

screen to display the charms, tap Search, and then tap the search
box. type c, and then select CyberLink YouCam from the list of
applications.

Component Description

– or –

From the Start screen, type c, and then select

CyberLink YouCam from the list of applications.

(6) Speakers (2) Produce sound.

(7)

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant
app, select My computer, and then select User guides.

Windows button Returns you to the Start screen from any app or window.

Keyboard dock

Top

Component Description

(1) Alignment posts Align and attach the tablet to the keyboard dock.

(2) Release latch Releases the tablet from the keyboard dock. To release the tablet, slide

the release latch to the left.

(3) Docking connector Connects the tablet to the keyboard dock.

Keyboard dock 7

TouchPad

Component Description

(1) TouchPad zone Reads your finger gestures to move the pointer or activate items on

(2) Left TouchPad button Functions like the left button of an external mouse.

the screen.

NOTE: The TouchPad also supports edge-swipe gestures.

(3) Right TouchPad button Functions like the right button on an external mouse.

8 Chapter 2 External component identification

Lights

NOTE: Refer to the image that most closely matches your keyboard.

Component Description

(1) Caps lock light

(2)

Mute light

●

White: Caps lock is on.

●

Off: Caps lock is off.

●

Amber: Computer sound is off.

●

Off: Computer sound is on.

Keyboard dock 9

Keys

NOTE: Refer to the image that most closely matches your keyboard.

Component Description

(1) esc key Displays system information when pressed in combination with the fn

(2) fn key Executes frequently used system functions when pressed in

(3)

(4) Action keys Execute frequently used system functions.

Windows key Returns you to the Start screen from an open app or the Windows

10 Chapter 2 External component identification

key (select models only).

combination with the b key or the esc key (select models only).

desktop.

NOTE: Pressing the Windows key again will return you to the previous

screen.

Front

Component Description

NOTE: Action keys do not display or function on the on-screen

keyboard of the tablet.

Component Description

Power button

●

When the computer is off, press the button to turn on the
computer.

●

When the computer is on, press the button briefly to initiate
Sleep.

●

When the computer is in the Sleep state, press the button briefly
to exit Sleep.

●

When the computer is in Hibernation, press the button briefly to
exit Hibernation.

CAUTION: Pressing and holding down the power button will result in

the loss of unsaved information.

If the computer has stopped responding and Windows shutdown
procedures are ineffective, press and hold the power button down for
at least 5 seconds to turn off the computer.

To learn more about your power settings, see your power options.
From the Start screen, type power, select Power and sleep settings,
and then select Power and sleep from the list of applications.

Keyboard dock 11

Right side

Component Description

Rear side

Component Description

(1)

Memory card reader Connects optional memory cards that store, manage, share, or access

AC adapter/battery light

information.

●

To insert the memory card, hold the card, label side up with
connectors facing the slot and push in the card until it is firmly
seated.

●

To remove the memory card, press in on the card and quickly
release it until it pops out.

●

White: The AC adapter is connected and the battery is charged.

●

Blinking white: The battery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery is charging.

●

Off: The computer is using battery power.

(2)

(3)

(4)

(5)

Power connector Connects an AC adapter.

HDMI port Connects an optional video or audio device, such as a high-definition

USB 3.0 ports (2) Each USB 3.0 port connects an optional USB device, such as a

Audio-out (headphone)/Audio-in
(microphone) combo jack

12 Chapter 2 External component identification

television, any compatible digital or audio component, or a high­speed HDMI device.

keyboard, mouse, external drive, printer, scanner or USB hub.

Connects optional powered stereo speakers, headphones, earbuds, a
headset, or a television audio cable. Also connects an optional
headset microphone. This jack does not support optional
microphone-only devices.

Component Description

Locating system information

Important system information is located on the bottom edge of the tablet or on the keyboard base. You may
need the information when travelling internationally or when you contact support:

(1): Product number

(2): Serial number

(3): Warranty period

WARNING! To reduce the risk of personal injury, adjust the volume

before using headphones, earbuds, or a headset. For additional
safety information, see the Regulatory, Safety and Environmental
Notices. To access this guide, from the Start screen, type support,
select the HP Support Assistant app, select My computer, and then
select User guides.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor connector

that supports both audio-out (headphone) and audio-in
(microphone).

Using Windows, briefly press the fn+esc key combination to display the System Information screen, which
provides the product name and serial number of your computer, as well as information about the memory,
processor, BIOS, and keyboard.

Locating system information 13

3 Illustrated parts catalog

Tablet components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to
follow the on-screen instructions.

http://partsurfer.hp.com, select your country or region, and then

Item Component Spare part number

(1) Tablet cover

For use in models without a SIM module 765967-001

For use in models with a SIM module 765968-001

(2) Hard drive

500-GB, 5400-rpm, hybrid with 16 GB SSD 762179-005

500-GB, 5400-rpm, hybrid with 8 GB SSD 775520-005

Hard Drive Hardware Kit (includes cable, cover, and screws) 765922-001

14 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(3a) Cable

(3b) Bracket

(4) Docking board (includes cable) 765992-001

(5) Home button board (includes cable) 765991-001

(6) Tablet battery (2-cell, 30-WHr, 4.15-AH) 756416-001

(7) Touch screen board (includes cable) 765987-001

(8) Audio/SD board (includes cable)

For use in models without Bay Trail M processors 765988-001

For use in models with Bay Trail M processors 777951-001

(9) Power connector/SIM board

For use in models without WWAN 779122-001

For use in models with WWAN 790020-001

(10) Speaker Kit (includes left and right speakers) 766006-001

(11) WLAN module

Intel Dual Band Wireless-AC 3160 751416-005

Broadcom BCM43142 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter 753078-005

(12) System board (includes thermal grease)

Non-Windows 8 models; Intel Core i5-4202Y processor; 8 GB of system memory 765995-001

Windows 8 Standard models; Intel Core i5-4202Y processor; 8 GB of system memory 765995-501

Non-Windows 8 models; Intel Core i5-4202Y processor; 4 GB of system memory 765993-001

Windows 8 Standard models with an Intel Core i5-4202Y processor and 4 GB of system memory 765993-501

Non-Windows 8 models; Intel Core i3-4012Y processor; 8 GB of system memory 765996-001

Windows 8 Standard models; Intel Core i3-4012Y processor; 8 GB of system memory 765996-501

Non-Windows 8 models; Intel Core i3-4012Y processor; 4 GB of system memory 765994-001

Windows 8 Standard models; Intel Core i3-4012Y processor; 4 GB of system memory 765994-501

Non-Windows 8 models with WWAN; Intel Core i3-4012Y processor; 4 GB of system memory 766000-001

Windows 8 Standard models with WWAN; Intel Core i3-4012Y processor; 4 GB of system memory 766000-501

(13) WWAN module 761233-005

(14) Volume control board (includes cable) 765990-001

(15) Webcam 765960-001

(16) Light sensor board 765936-001

(17) Power button board (includes cable) 765989-001

(18) SIM Antenna 779124-001

(19) WLAN Antenna 779123-001

Tablet components 15

Item Component Spare part number

(20) Display panel

HD (1366×768) 766002-001

FHD (1920×1080) 773178-001

Keyboard dock parts

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to
follow the on-screen instructions.

http://partsurfer.hp.com, select your country or region, and then

Item Component Spare part number

(1) Bottom cover 765971-001

(2) Battery (2-cell, 21-WHr, 2.96-AH) not spared

(3) I/O board 765986-001

(4) HDMI board 765929-001

(5) USB/audio board 765928-001

(6) Card reader (includes cable) 765983-001

Bracket Kit, includes: 765979-001

16 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(7a) Bridge bracket

(7b) Right upper bracket

(7c) Left upper bracket

(8) Hinge cavity 765981-001

(9) Hinge assembly

NOTE: The hinge assembly is spared as individual components. For more information, see

Hinge assembly parts on page 18.

(10) DC-in power connector 765975-001

(11) Top cover with keyboard

For use in Pavilion x2 models in Canada 766008-DB1

For use in Pavilion x2 models in Latin America 766008-161

For use Pavilion x2 models in the United States 766008-001

For use in Split x2 models in the United States 778938-001

Miscellaneous parts

Description Spare part number

Rubber Kit (includes dock rear rubber) 766003-001

Screw Kit 766005-001

Hard Drive Hardware Kit (includes cable, cover, and screws) 765922-001

Adapters

not spared

HDMI to VGA adapter 701943-001

RJ-45 to USB adapter 539614-001

AC adapter, 45-W AC adapter, non-slim, nPFC 741727-001

Power cords (1.0 m)

For use in Argentina 755530-D01

For use in Italy 755530-061

For use in the United States 755530-001

Miscellaneous parts 17

Hinge assembly parts

Item Component Spare part number

Hinge covers 765980-001

(1) Front

(2) Rear

(3) HDMI cable 765973-001

(4) USB cable 765974-001

(5) Hinge bracket 765982-001

(6) Hinge bracket 765921-001

(7) Hinge cavity 765981-001

Sequential part number listing

Spare part number Description

539614-001 RJ-45 to USB adapter

701943-001 HDMI to VGA adapter

741727-001 45-W AC adapter, non-slim, nPFC

751416-005 Intel Dual Band Wireless-AC 3160

753078-005 Broadcom BCM43142 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter

755530-001 Power cord for use in North America

755530-061 Power cord for use in Italy

18 Chapter 3 Illustrated parts catalog

Spare part number Description

755530-D01 Power cord for use in Argentina

755530-D61 Power cord for use in India

756416-001 2-cell, 30-WHr, 4.15-AH battery (Tablet)

761233-001 Huawei Forester ME206 LTE with GPS M2

762179-005 500-GB, 5400-rpm, hybrid hard drive with 16 GB SSD

765921-001 Hinge connector

765922-001 Hard Drive Hardware Kit (includes cable, cover, and screws)

765928-001 USB/audio board

765929-001 HDMI board

765936-001 Light sensor board

765960-001 Webcam

765967-001 Tablet cover for use in models without a SIM module

765968-001 Tablet cover for use in models with a SIM module

765971-001 Bottom cover

765973-001 HDMI cable

765974-001 USB cable

765975-001 Power connector for use in dock

765979-001 Bracket Kit, includes bridge bracket and upper left and right brackets

765980-001 Hinge covers (front and rear)

765981-001 Hinge cavity

765982-001 Hinge bracket

765983-001 Card reader (includes cable)

765986-001 I/O board

765987-001 Touch screen board (includes cable)

765988-001 Audio/SD board for use in models without Bay Trail M processors (includes cable)

765989-001 Power button board (includes cable)

765990-001 Volume control board (includes cable)

765991-001 Home button board (includes cable)

765992-001 Docking board (includes cable)

765993-001 System board for use with non-Windows 8 models with an Intel Core i5-4202Y processor and 4 GB of system

memory (includes processor and replacement thermal material)

765993-501 System board for use with Windows 8 Standard models with an Intel Core i5-4202Y processor and 4 GB of

system memory (includes processor and replacement thermal material)

765994-001 System board for use with non-Windows 8 models with an Intel Core i3-4012Y processor and 4 GB of system

memory (includes replacement thermal material)

Sequential part number listing 19

Spare part number Description

765994-501 System board for use with Windows 8 Standard models with an Intel Core i3-4012Y processor and 4 GB of

system memory (includes replacement thermal material)

765995-001 System board for use with non-Windows 8 models with an Intel Core i5-4202Y processor and 8 GB of system

memory (includes processor and replacement thermal material)

765995-501 System board for use with Windows 8 Standard models with an Intel Core i5-4202Y processor and 8 GB of

system memory (includes processor and replacement thermal material)

765996-001 System board for use with non-Windows 8 models with an Intel Core i3-4012Y processor and 8 GB of system

memory (includes processor and replacement thermal material)

765996-501 System board for use with Windows 8 Standard models with an Intel Core i3-4012Y processor and 8 GB of

system memory (includes processor and replacement thermal material)

766000-001 System board for use in non-Windows 8 models with WWAN; Intel Core i3-4012Y processor; 4 GB of system

memory

766000-501 System board for use in Windows 8 Standard models with WWAN; Intel Core i3-4012Y processor; 4 GB of

system memory

766002-001 Display panel, HD

766003-001 Rubber Kit (includes dock rear rubber)

766005-001 Screw Kit

766006-001 Speaker Kit (includes left and right speakers)

766008-001 Top cover with keyboard for use in Pavilion x2 models in the United States

766008-161 Top cover with keyboard for use in Pavilion x2 models in Latin America

766008-DB1 Top cover for use in Pavilion x2 models in Canada

773178-001 Display panel, FHD

775520-005 500-GB, 5400-rpm, hybrid hard drive with 8 GB SSD

777951-001 Audio/SD board for use in models with Bay Trail M processors (includes cable)

778938-001 Top cover with keyboard for use in Split x2 models in the United States

779122-001 SIM module for use in models without WWAN

779123-001 Antennas for use with a WLAN module

779124-001 Antennas for use with a SIM module

790020-001 SIM module for use in models with WWAN

20 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screwdriver

●

Phillips P0 and P1 screwdrivers

●

Torx T8 screwdriver

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic parts. Apply pressure only at the points designated in the maintenance
instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the

reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or
seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases,
avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be
caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables
tear easily.

Tools required 21

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the

computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer
is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some protection,
but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, and then degrade in the internal layers, reducing its
life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Use nonmagnetic tools.

Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by different
activities.

CAUTION: A product can be degraded by as little as 700 V.

22 Chapter 4 Removal and replacement procedures preliminary requirements

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

Typical electrostatic voltage levels

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.

●

Use conductive field service tools, such as cutters, screwdrivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe
materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

Grounding guidelines 23

●

Avoid contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.

●

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive strips must be worn in contact with
the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tapes

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or floor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastic Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

24 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures for

Authorized Service Provider parts

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers

should perform the removal and replacement procedures described here. Accessing the internal part could
damage the computer or void the warranty.

There are as many as 70 screws that must be removed, replaced, or loosened when servicing the computer.
Make special note of each screw size and location during removal and replacement.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See
details.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to
follow the on-screen instructions.

http://partsurfer.hp.com, select your country or region, and then

Releasing the tablet from the keyboard dock

Locating system information on page 13 for

To release the tablet from the keyboard dock, follow these steps:

1. Slide the release latch on the keyboard dock to the left (1).

2. Lift and remove the tablet (2).

Releasing the tablet from the keyboard dock 25

Keyboard dock components

The following sections describe the removal and replacement procedure of the dock components

Dock bottom cover

Description Spare part number

Bottom cover 765971-001

Before disassembling the keyboard dock, follow these steps:

1. Shut down the keyboard dock. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Disconnect the tablet from the keyboard dock (see

on page 25).

Remove the doc bottom cover:

1. Position the dock upside-down.

2. Pry off the two round rubber feet (1), and then the two rectangular rubber feet (2) underneath.

Releasing the tablet from the keyboard dock

26 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

3. Remove the four smaller Phillips PM2.5×4.0 screws (1) four larger Phillips PM2.5×6.5 screws (2).

4. Lift the bottom of the cover, and remove it from the dock.

Reverse this procedure to install the doc bottom cover.

Keyboard dock components 27

Battery cable

You do not have to remove the internal battery before removing several internal components. However, if
you leave the battery installed while removing components, be sure to disconnect the battery cable to
remove power from internal components.

Before disconnecting the battery cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Disconnect the tablet from the keyboard dock (see

on page 25).

5. Remove the dock bottom cover (see

Disconnect the battery cable:

▲

Disconnect the battery cable from the system board connector.

Dock bottom cover on page 26).

Releasing the tablet from the keyboard dock

28 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

HDMI board

Description Spare part number

HDMI board 765929-001

Before removing the HDMI board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

the computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

4. Disconnect the tablet from the keyboard dock (see

Releasing the tablet from the keyboard dock

on page 25).

5. Remove the dock bottom cover (see

6. Disconnect the battery cable (see

Dock bottom cover on page 26).

Battery cable on page 28).

To remove the HDMI board:

1. Remove the tape from atop the connector (1).

2. Disconnect the cable (2) from the board.

3. Remove the two Phillips PM2.0×3.0 screws (3) that secure the HDMI board to the dock.

4. Lift the board to remove it from the dock (4). Note the posts (5) that hold the board in place.

Reverse this procedure to install the HDMI board.

Keyboard dock components 29

USB/audio board

Description Spare part number

USB/audio board (includes cable) 765928-001

Before removing the USB/audio board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Disconnect the tablet from the keyboard dock (see

Releasing the tablet from the keyboard dock

on page 25).

5. Remove the dock bottom cover (see

6. Disconnect the battery cable (see

Dock bottom cover on page 26).

Battery cable on page 28).

Remove the USB/audio board:

1. Remove the tape from atop the connector (1).

2. Disconnect the cable (2) from the board.

3. Remove the two Phillips PM2.0×3.0 screws (3) that secure the USB/audio board to the dock.

4. Rotate the side of the board up and remove it from the dock (4).

NOTE: When installing the USB/audio board, make sure to insert the notches in the board onto the

posts on the computer (5).

30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Reverse this procedure to install the USB/audio board.

I/O board

Before removing the I/O board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

Description Spare part number

I/O board (includes cable) 765986-001

the computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

4. Disconnect the tablet from the keyboard dock (see

on page 25).

5. Remove the dock bottom cover (see

6. Disconnect the battery cable (see

Dock bottom cover on page 26).

Battery cable on page 28).

Remove the I/O board:

1. Disconnect the following cables from the board:

(1): Card reader board

(2): Touchpad board

(3): Keyboard cable

(4): Power connector cable

(5): HDMI cable

(6): USB cable

Releasing the tablet from the keyboard dock

Keyboard dock components 31

2. Remove the Phillips PM2.0×3.0 screw (1) that secures the I/O board to the dock.

3. Lift the board up and off the dock (2).

Reverse this procedure to install the I/O board.

32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Power connector

Description Spare part number

Power connector 765975-001

Before removing the power connector, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Disconnect the tablet from the keyboard dock (see

Releasing the tablet from the keyboard dock

on page 25).

5. Remove the dock bottom cover (see

6. Disconnect the battery cable (see

Dock bottom cover on page 26).

Battery cable on page 28).

Remove the power connector:

1. Disconnect the power connector cable from the I/O board (1).

2. Remove the cable from its routing path on the bottom of the dock (2).

3. Remove the Phillips PM2.5×4.0 screw (3) that secures the power connector bracket to the dock.

4. Remove the bracket from atop the connector (4), and then remove the power connector cable from the

dock (5).

Reverse this procedure to install the power connector.

Keyboard dock components 33

Hinge assembly

Description Spare part number

Hinge covers (front and rear) 765980-001

Hinge bracket 765982-001

HDMI cable 765973-001

USB cable 765974-001

Hinge docking connector xxxxxx-001

Hinge cavity 765981-001

Before removing the hinge, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Disconnect the tablet from the keyboard dock (see

Releasing the tablet from the keyboard dock

on page 25).

5. Remove the dock bottom cover (see

6. Disconnect the battery cable (see

7. Remove the HDMI board (see

8. Remove the USB board (see

USB/audio board on page 30.

9. Remove the power connector cable (see

Dock bottom cover on page 26).

Battery cable on page 28).

HDMI board on page 29.

Power connector on page 33.

Remove the hinge assembly:

1. Remove the 11 Phillips PM2.0×3.0 screws that secure the hinge cover to the dock.

34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

2. Lift the hinge cover off the dock.

3. Remove the two Phillips PM2.5×6.0 screws (1) and the four Phillips PM2.5×2.7 broadhead screws (2)

that secure the hinge assembly to the dock.

Keyboard dock components 35

4. Rotate the bottom of the assembly away from the dock (3), and then remove the hinge assembly from

the dock (4).

5. Pull from front cover off the hinge assembly.

36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

6. Remove the two Phillips PM2.5×6.0 screws (1) that secure the rear hinge cover, and then remove the

rear hinge cover from the hinge assembly (2).

7. Remove the four Phillips PM2.5×6.5 screws (1) that secure the brackets to the assembly, and then

remove the brackets from the hinge assembly (2).

Keyboard dock components 37

8. Remove the cables (1) from the front connectors (2), remove the tape (3) that secures the cables to the

base hinge, and then remove the cables (4).

Reverse this procedure to install the hinge assembly.

For reassembly reference, note the cable routing:

The HDMI cable (3) runs from the I/O board (1) to the hinge assembly (2).

The USB cable (6) runs from the I/O board (4) to the hinge assembly (5).

38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Battery

Description Spare part number

2-cell, 21-WHr, 2.96-AH battery not spared

Before removing the battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Disconnect the tablet from the keyboard dock (see

Releasing the tablet from the keyboard dock

on page 25).

5. Remove the dock bottom cover (see

6. Disconnect the battery cable (see

Dock bottom cover on page 26).

Battery cable on page 28).

Remove the battery:

1. Remove the four Phillips PM2.0×3.0 screws (1) that secure the battery to the dock.

2. Lift the battery (2) from the dock.

Reverse this procedure to install the battery.

Keyboard dock components 39

Card reader board

Description Spare part number

Card reader board (includes cable) 765983-001

Before removing the card reader board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Disconnect the tablet from the keyboard dock (see

Releasing the tablet from the keyboard dock

on page 25).

5. Remove the dock bottom cover (see

6. Disconnect the battery cable (see

7. Remove the battery (see

Battery on page 39.

Dock bottom cover on page 26).

Battery cable on page 28).

Remove the card reader board:

1. Disconnect the card reader cable (1) from the I/O board.

2. Remove the Phillips PM2.0×4.0 screw (2) that secures the card reader board to the dock.

3. Lift the card reader board from the dock (3).

Reverse these procedures to install the card reader board.

40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Touchpad board

Before removing the touchpad board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Disconnect the tablet from the keyboard dock (see

on page 25).

5. Remove the dock bottom cover (see

6. Disconnect the battery cable (see

7. Remove the battery (see

Remove the touchpad board and cable:

1. Remove the two Phillips PM2.5×3.5 screws (1) that secure the bracket to the dock.

2. Remove the bracket from the dock (2).

Battery on page 39.

Dock bottom cover on page 26).

Battery cable on page 28).

Releasing the tablet from the keyboard dock

3. Disconnect the touchpad cable from the I/O board (1).

4. Remove the three Phillips PM2.0×2.0 broadhead screws (2) that secure the touchpad board to the dock.

Keyboard dock components 41

5. Lift the top of the touchpad upward (3), and the remove the touchpad from the dock (4).

Reverse this procedure to install the touchpad board.

42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Tablet components

The following sections show the removal and replacement procedures for the tablet parts.

Tablet cover

Description Spare part number

Tablet cover for use in models without a SIM module 765967-001

Tablet cover for use in models with a SIM module 765968-001

Before removing the tablet cover, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Disconnect the tablet from the keyboard dock (see

on page 25).

Remove the tablet cover:

1. Remove the four rubber screw covers (1) and four Phillips PM1.0×3.0 screws (2) that secure the cover to

the tablet.

Releasing the tablet from the keyboard dock

Tablet components 43

2. Lift the top of the cover upward, and then remove it from the tablet.

Reverse this procedure to install the tablet cover.

44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Battery cable

You do not have to remove the internal battery before removing several internal components. However, if
you leave the battery installed while removing components, be sure to disconnect the battery cable from the
system board to remove power from internal components.

Before disconnecting the battery cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Disconnect the tablet from the keyboard dock (see

on page 25).

5. Remove the tablet cover (see

Disconnect the battery cable:

▲

Pull to disconnect the cable from the system board.

Tablet cover on page 43).

Releasing the tablet from the keyboard dock

Tablet components 45

Cables, docking and touch

The docking cable and touch cable lay across the top of several internal components. Remove these cables as
needed to access the components underneath.

The docking cable is included in the docking board kit, spare part number 765992-001

The docking cable is included in the touch board kit, spare part number 765987-001

Before removing the touch cable and the docking cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Disconnect the tablet from the keyboard dock (see

on page 25).

5. Remove the tablet cover (see

6. Disconnect the battery cable (see

Remove the touch cable and docking cable:

1. Disconnect the touch cable from the system board (1) and touch board (1).

2. Remove the touch cable from the tablet (2).

3. Disconnect the docking cable from the system board (3) and the dock board (3).

4. Lift up on the docking cable to disengage the adhesive (4) that secures the cable.

5. Remove the docking cable from the tablet (5).

Tablet cover on page 43).

Battery cable on page 45).

Releasing the tablet from the keyboard dock

Reverse this procedure to install the touch cable and docking cable.

46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Home button board

Description Spare part number

Home button board 765991-001

Before removing the home button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Disconnect the tablet from the keyboard dock (see

Releasing the tablet from the keyboard dock

on page 25).

5. Remove the tablet cover (see

6. Disconnect the battery cable (see

Tablet cover on page 43).

Battery cable on page 45).

To remove the home button board:

1. Position the tablet with the screen facing downward.

2. Disconnect the home button board cable from the touch board (1), and then pull the cable through the

routing path from the front of the back of the tablet (2).

3. Position the tablet with the screen facing upward.

4. Remove the two Phillips PM2.0×3.0 screws (1) that secure the board to the tablet.

Tablet components 47

5. Remove the board from the tablet (2).

Reverse this procedure to install the home button board.

Hard drive

Component Spare part number

500-GB, 5400-rpm, hybrid hard drive with 16 GB SSD 762179-005

500-GB, 5400-rpm, hybrid hard drive with 8 GB SSD 775520-005

Hard Drive Hardware Kit (includes cable, cover, and screws) 765922-001

Before removing the hard drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

4. Disconnect the tablet from the keyboard dock (see

5. Remove the tablet cover (see

6. Disconnect the battery cable (see

the computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

Releasing the tablet from the keyboard dock

on page 25).

Tablet cover on page 43).

Battery cable on page 45).

Remove the hard drive:

1. Disconnect the hard drive cable from the system board (1).

2. Remove the four Phillips PM2.0×4.0 screws (2) that secure the hard drive to the tablet.

48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

3. Remove the hard drive from the tablet (3).

4. If you need to remove the hard drive from the hard drive cover, disconnect the cable from the hard drive

(1), remove the four Phillips PM3.0×3.0 screws (2) that secure the cover to the hard drive.

5. Slide the cover off the hard drive (3).

Reverse this procedure to install the hard drive.

Tablet components 49

Power connector/SIM board

Description Spare part number

SIM module for use in models without WWAN 779122-001

SIM module for use in models with WWAN 790020-001

Before removing the power connector/SIM board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Disconnect the tablet from the keyboard dock (see

Releasing the tablet from the keyboard dock

on page 25).

5. Remove the tablet cover (see

6. Disconnect the battery cable (see

Tablet cover on page 43).

Battery cable on page 45).

Remove the power connector/SIM board:

1. Disconnect the power connector/SIM board cables from the system board (1)(2).

2. Remove the cable from the clips built into the tablet (3)

3. Remove the Phillips PM2.0×2.0 broadhead screw (4) and the two the Phillips PM2.0×3.0 screws (5) that

secure the board to the tablet.

4. Lift the bracket from atop the connector (6).

50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

5. Remove the power connector/SIM board (7) from the tablet.

Reverse this procedure to install the power connector/SIM board.

Tablet components 51

Volume board

Description Spare part number

Volume board (includes cable) 765990-001

Before removing the volume board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Disconnect the tablet from the keyboard dock (see

Releasing the tablet from the keyboard dock

on page 25).

5. Remove the tablet cover (see

6. Disconnect the battery cable (see

Tablet cover on page 43).

Battery cable on page 45).

To remove the volume board:

1. Disconnect the volume board cable from the system board (1).

2. Remove the Phillips PM2.0×3.0 screw (2) that secures the board to the tablet.

3. Lift the volume board from the tablet (3). You have to pull the board out from under the tab (4) built

into the tablet.

Reverse this procedure to install the volume board.

52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Audio/SD board

Description Spare part number

Audio/SD board for use in models without Bay Trail M processors (includes cable) 765988-001

Audio/SD board for use in models with Bay Trail M processors (includes cable) 777951-001

Before removing the audio/SD board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Disconnect the tablet from the keyboard dock (see

Releasing the tablet from the keyboard dock

on page 25).

5. Remove the tablet cover (see

6. Disconnect the battery cable (see

Tablet cover on page 43).

Battery cable on page 45).

To remove the audio/SD board:

1. Disconnect the cable from the touch board (1).

2. Remove the Phillips PM2.0×2.0 broadhead screw (2) that secures the board to the tablet.

3. Lift the audio/SD board from the tablet (3).

Reverse this procedure to install the audio/SD board.

Tablet components 53

Light sensor board

Description Spare part number

Light sensor board (includes cable) 765936-001

Before removing the light sensor board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Disconnect the tablet from the keyboard dock (see

Releasing the tablet from the keyboard dock

on page 25).

5. Remove the tablet cover (see

6. Disconnect the battery cable (see

Tablet cover on page 43).

Battery cable on page 45).

Remove the light sensor board:

1. Disconnect the light sensor board cable (1) from the system board.

2. Remove the Phillips PM2.0×3.0 screw (2) that secures the board to the tablet.

3. Lift the board upward (3), rotate it outward (4), and then remove it from the tabs and post (5) that help

to secure it.

4. Remove the light sensor board (6) from the tablet.

Reverse this procedure to install the light sensor board.

54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Dock board

Description Spare part number

Dock board (includes cable) 765992-001

Before removing the dock board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

the computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

4. Disconnect the tablet from the keyboard dock (see

Releasing the tablet from the keyboard dock

on page 25).

5. Remove the tablet cover (see

6. Disconnect the battery cable (see

7. Disconnect the docking cable (see

Tablet cover on page 43).

Battery cable on page 45).

Cables, docking and touch on page 46).

To remove the dock board:

1. Remove the two Phillips PM2.0×3.0 screws (1) that secure the board to the tablet.

2. Lift the dock board from the tablet (2).

Reverse this procedure to install the dock board.

Tablet components 55

Touch screen board

Description Spare part number

Touch screen board (includes cable) 765987-001

Before removing the touch screen board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Disconnect the tablet from the keyboard dock (see

on page 25).

5. Remove the tablet cover (see

6. Disconnect the battery cable (see

7. Disconnect the docking cable (see

Tablet cover on page 43).

Battery cable on page 45).

Cables, docking and touch on page 46).

Remove the touch screen board:

1. Disconnect the following cables:

(1): Top left cable

(2): Top right cable

(3): TS/B cable (small)

(4): Touch cable that connects to the power connector board

Releasing the tablet from the keyboard dock

56 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

2. Remove the Phillips PM2.0×2.0 broadhead screw (5) that secures the board to the tablet, and then

remove the board (6) from the tablet.

Reverse this procedure to install the touch screen board.

Tablet components 57

WLAN/Bluetooth combo card

The computer uses a card that provides both WLAN and Bluetooth functionality.

Description Spare part number

Intel Dual Band Wireless-AC 3160 751416-005

Broadcom BCM43142 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter 753078-005

Before removing the WLAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Disconnect the tablet from the keyboard dock (see

Releasing the tablet from the keyboard dock

on page 25).

5. Remove the tablet cover (see

6. Disconnect the battery cable (see

Tablet cover on page 43).

Battery cable on page 45).

Remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled

“1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”. If
the computer is equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN antenna cable
connects to the middle terminal on the WLAN module.

2. Remove the Phillips PM2.5×3.0 screw (2) that secures the WLAN module to the tablet. (The edge of the

module opposite the slot rises away from the tablet.)

58 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.

NOTE: WLAN modules are designed with a notch (4) to prevent incorrect insertion.

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective

sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

Tablet components 59

WWAN module

Description Spare part number

WWAN module 761233-001

Before removing the WWAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Disconnect the tablet from the keyboard dock (see

Releasing the tablet from the keyboard dock

on page 25).

5. Remove the tablet cover (see

6. Disconnect the battery cable (see

Tablet cover on page 43).

Battery cable on page 45).

Remove the WWAN module:

1. Disconnect the antenna cable (1) from the WWAN module connector.

2. Remove the Phillips PM2.5×3.0 screw (2) that secures the module to the tablet.

3. Remove the WWANmodule (3) by pulling the module away from the slot at an angle.

NOTE: The WWAN modules are designed with a notch (4) to prevent incorrect insertion.

Reverse this procedure to install the WWAN module.

60 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Power button board

Description Spare part number

Power button board (includes cable) 765989-001

Before removing the power button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Disconnect the tablet from the keyboard dock (see

Releasing the tablet from the keyboard dock

on page 25).

5. Remove the tablet cover (see

6. Disconnect the battery cable (see

Tablet cover on page 43).

Battery cable on page 45).

Remove the power button board:

1. Disconnect the power button board cable from the system board (1).

2. Use a flat tool to pry the board up and loosen the adhesive that secures it to the tablet (2) until it clears

the plastic holder (3).

3. Remove the power button board from the tablet.

Reverse this procedure to install the power button board.

Tablet components 61

Speakers

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

Description Spare part number

Speaker Kit (includes left and right speakers) 766006-001

the computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

4. Disconnect the tablet from the keyboard dock (see

Releasing the tablet from the keyboard dock

on page 25).

5. Remove the tablet cover (see

6. Disconnect the battery cable (see

Tablet cover on page 43).

Battery cable on page 45).

Remove the speakers:

1. Disconnect the speaker cable from the system board (1).

2. Release the speaker cable from the clips built into the tablet (2).

3. Remove the two Phillips PM2.0×3.0 screws (3) that secure the speakers to the tablet.

4. Remove the speakers from the tablet (4).

Reverse these procedures to install the speakers.

62 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Battery

Description Spare part number

2-cell, 30-WHr, 4.15-AH battery 756416-001

The tablet includes an internal battery.

Before removing the battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Disconnect the tablet from the keyboard dock (see

Releasing the tablet from the keyboard dock

on page 25).

5. Remove the tablet cover (see

6. Disconnect the docking cable and touch cable (see

7. Disconnect the battery cable (see

Tablet cover on page 43).

Cables, docking and touch on page 46).

Battery cable on page 45).

1. Remove the eight Phillips PM2.0×3.0 screws (1) that secure the battery to the tablet.

2. Remove the battery (2) from the tablet.

Reverse this procedure to install the battery.

Tablet components 63

System board

NOTE: The system board spare part kits include replacement thermal material.

Description Spare part

System board for use in non-Windows 8 models; Intel Core i5-4202Y processor; 8 GB of system memory 765995-001

System board for use in Windows 8 Standard models; Intel Core i5-4202Y processor; 8 GB of system memory 765995-501

System board for use in non-Windows 8 models; Intel Core i5-4202Y processor; 4 GB of system memory 765993-001

System board for use in Windows 8 Standard models; Intel Core i5-4202Y processor; 4 GB of system memory 765993-501

System board for use in non-Windows 8 models; Intel Core i3-4012Y processor; 8 GB of system memory 765996-001

System board for use in Windows 8 Standard models; Intel Core i3-4012Y processor; 8 GB of system memory 765996-501

System board for use in non-Windows 8 models; Intel Core i3-4012Y processor; 4 GB of system memory 765994-001

System board for use in Windows 8 Standard models; Intel Core i3-4012Y processor; 4 GB of system memory 765994-501

System board for use in non-Windows 8 models with WWAN; Intel Core i3-4012Y processor; 4 GB of system memory 766000-001

number

System board for use in Windows 8 Standard models with WWAN; Intel Core i3-4012Y processor; 4 GB of system
memory

766000-501

Before removing the system board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Disconnect the tablet from the keyboard dock (see

Releasing the tablet from the keyboard dock

on page 25).

5. Remove the following components:

●

Tablet cover (see

●

Docking cable and touch cable (see

●

WLAN module (see

●

Hard drive (see

●

SIM module (see

Tablet cover on page 43)

Cables, docking and touch on page 46)

WLAN/Bluetooth combo card on page 58)

Hard drive on page 48)

WWAN module on page 60)

●

Touch screen board cable and dock cable (see

●

Battery (see

Battery on page 63)

Touch screen board on page 56)

Remove the system board:

1. Disconnect the following cables from the system board:

(1): Speaker cable

(2): Touch board

64 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

(3): Webcam cable

(4): Light sensor board cable

(5): Power connector/SIM board cable

(6): Power connector/SIM board cable

(7): Power button board cable

(8): Volume board cable

2. Remove the two Phillips PM 2.0x3.0 screws (1) that secure the system board to the tablet.

Tablet components 65

3. Lift the system board (2) out of the tablet.

Reverse this procedure to install the system board.

66 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Webcam

Description Spare part numbers

Webcam 765960-001

Before removing the webcam:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Disconnect the tablet from the keyboard dock (see

Releasing the tablet from the keyboard dock

on page 25).

5. Remove the following components:

●

Tablet cover (see

●

WLAN module (see

●

Touchscreen board cable (see

●

Audio board (see

●

Card reader cable (see

●

Speakers (see

●

Battery (see

Tablet cover on page 43)

WLAN/Bluetooth combo card on page 58)

Touch screen board on page 56)

Audio/SD board on page 53)

Card reader board on page 40)

Speakers on page 62)

Battery on page 63)

Remove the webcam:

1. Lift the bracket from atop the webcam (1).

2. Disconnect the webcam cable from the system board (2).

Tablet components 67

3. Remove the webcam from the tablet (3).

Reverse this procedure to install the webcam.

68 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Antennas (WLAN, SIM)

Description Spare part number

Antenna for use with a SIM module 779124-001

Antenna for use with a WLAN module 779123-001

Before removing the antennas, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Disconnect the tablet from the keyboard dock (see

Releasing the tablet from the keyboard dock

on page 25).

5. Remove the tablet cover (see

6. Disconnect the battery cable (see

Tablet cover on page 43).

Battery cable on page 45).

Remove the antennas:

1. If you need to remove the WLAN antenna, use a flat tool to pry the tape that secures the antenna

assembly to the tablet (1).

CAUTION: To avoid damaging the antenna cables, do not pull on the cable to loosen them from the

tablet.

2. Lift the antenna assembly up (2), and then remove it from the tablet (3).

Tablet components 69

3. If you need to remove the SIM antenna, use a flat tool to pry the tape that secures the SIM antenna

assembly to the tablet (1).

CAUTION: To avoid damaging the antenna cables, do not pull on the cable to loosen them from the

tablet.

4. Lift the antenna assembly up (2), and then remove it from the tablet (3).

Reverse this procedure to install the antennas.

70 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

6 Using Setup Utility (BIOS) and HP PC

Hardware Diagnostics (UEFI)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

Starting Setup Utility (BIOS)

To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.

NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed on
the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn+esc (if
you are already in Windows) or by using Setup Utility (BIOS).

1. Start Setup Utility (BIOS) (see

2. Use the arrow keys to select Main, and then make note of your current BIOS version.

3. To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select Exit

Discarding Changes, and then press enter.

4. Select Yes.

Starting Setup Utility (BIOS) on page 71).

Starting Setup Utility (BIOS) 71

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. From the Start screen, type support, and then select the HP Support Assistant app.

2. Click Updates and tune-ups, and then click Check for HP updates now.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on

your computer. If the update is more recent than your BIOS, make a note of the date, name, or
other identifier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing

any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:

1. From the Start screen, type file, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the

update.

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file

from your hard drive.

72 Chapter 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)

Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside
the operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.

To start HP PC Hardware Diagnostics UEFI:

1. Turn on or restart the computer, quickly press esc, and then press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 73.

b. Hard drive

c. BIOS

2. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you

want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.

There are two options to download HP PC Hardware Diagnostics to a USB device:

Option 1: HP PC Diagnostics homepage— Provides access to the latest UEFI version

1. Go to

2. Click the UEFI Download link, and then select Run.

Option 2: Support and Drivers page—Provides downloads for a specific product for earlier and later

versions

1. Go to

2. Point to Support, located at the top of the page, and then click Download Drivers.

3. In the text box, enter the product name, and then click Go.

4. Select your computer model, and then select your operating system.

5. In the Diagnostic section, click HP UEFI Support Environment.

http://hp.com/go/techcenter/pcdiags.

http://www.hp.com.

– or –

Click Find Now to let HP automatically detect your product.

– or –

Click Download, and then select Run.

Using HP PC Hardware Diagnostics (UEFI) 73

7 Specifications

Computer specifications

Metric U.S.

Dimensions: tablet

Width 327.9 mm 12.91 in

Depth 217.6 mm 8.57 in

Height 13.4 mm 0.53 in

Dimensions: dock

Width 327.9 mm 13.4 in

Depth 254.3 mm 10.01 in

Height 9.1 mm 0.36 in

Weight: tablet 1.11 kg 2.45 lb

Weight: dock 880 g 1.95 lb

Input power

Operating voltage and current 18.5 V dc @ 3.5 A - 45 W

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating -15 m to 3,048 m -50 ft to 10,000 ft

Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of

temperatures.

74 Chapter 7 Specifications

33.8-cm (13.3-in) display specifications

Metric U.S.

Dimensions

Height 17.91 cm 7.05 in

Width 28.65 cm 11.28 in

Diagonal 33.8-cm 13.3-in

Number of colors 262,144

Contrast ratio 200:1 (typical)

Brightness HD: 200 nits (typical)

FHD: 400 nits (typical)

Pixel resolution

Pitch 0.197 mm × 0.197 mm

Format HD: 1366 × 768

FHD: 1920 × 1080

Configuration RGB vertical stripe

Backlight LED

Character display 80 × 25

Total power consumption 2.0 W

Viewing angle ±60° horizontal, ±30° vertical (typical)

33.8-cm (13.3-in) display specifications 75

8 Backing up, restoring, and recovering

This chapter provides information about the following processes:

●

Creating recovery media and backups

●

Restoring and recovering your system

Creating recovery media and backups (select models only)

1. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the

HP Recovery partition on the computer. The backup can be used to reinstall the original operating
system in cases where the hard drive is corrupted or has been replaced.

HP Recovery media you create will provide the following recovery options:

●

System Recovery—Reinstalls the original operating system and the programs that were installed
at the factory.

●

Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers and
software, but not other software applications.

●

Factory Reset—Restores the computer to its original factory state by deleting all information
from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the
software that was installed at the factory.

Creating HP Recovery media on page 76.

See

2. Use the Windows tools to create system restore points and create backups of personal information. For

more information and steps, see Help and Support. From the Start screen, type help, and then select

Help and Support.

Creating HP Recovery media

HP Recovery Manager is a software program that offers a way to create recovery media after you
successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard
drive becomes corrupted. System recovery reinstalls the original operating system and the software
programs installed at the factory, and then configures the settings for the programs. HP Recovery media can
also be used to customize the system or restore the factory image if you replace the hard drive.

●

Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.

●

HP Recovery Manager examines the computer and determines the required storage capacity for the
blank USB flash drive or the number of blank DVD discs that will be required.

●

To create recovery discs, your computer must have an optical drive with DVD writer capability, and you
must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable
discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not
compatible with HP Recovery Manager software. Or instead you can use a high-quality blank USB flash
drive.

●

If your computer does not include an integrated optical drive with DVD writer capability, but you would
like to create DVD recovery media, you can use an external optical drive (purchased separately) to
create recovery discs, or you can obtain recovery discs for your computer from support. See the

76 Chapter 8 Backing up, restoring, and recovering

Worldwide Telephone Numbers booklet included with the computer. You can also find contact
information from the HP website. Go to
follow the on-screen instructions. If you use an external optical drive, it must be connected directly to a
USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a
USB hub.

●

Be sure that the computer is connected to AC power before you begin creating the recovery media.

●

The creation process can take up to an hour or more. Do not interrupt the creation process.

●

If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP
Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager,
you will be prompted to continue, and the remaining discs will be burned.

To create HP Recovery media:

IMPORTANT: For tablets, connect to the keyboard dock before beginning these steps (select models only).

1. From the Start screen, type recovery, and then select HP Recovery Manager.

2. Select Recovery Media Creation, and then follow the on-screen instructions.

http://www.hp.com/support, select your country or region, and

If you ever need to recover the system, see

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:

●

Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information and steps, see Help and Support. From the Start
screen, type help, and then select Help and Support.

●

If you need to correct a problem with a preinstalled application or driver, use the Drivers and
Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver.

From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications
Reinstall, and then follow the on-screen instructions.

●

If you want to reset your computer using a minimized image, you can choose the HP Minimized Image
Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Minimized
Image Recovery installs only drivers and hardware-enabling applications. Other applications included in
the image continue to be available for installation through the Drivers and Applications Reinstall option
in HP Recovery Manager.

For more information, see

●

If you want to recover the computer's original factory partitioning and content, you can choose the
System Recovery option from the HP Recovery partition (select models only) or use the HP Recovery
media that you have created. For more information, see

on page 78. If you have not already created recovery media, see Creating HP Recovery media
on page 76.

Recovering using HP Recovery Manager on page 78.

Recovering using HP Recovery Manager on page 78.

Recovering using HP Recovery Manager

●

If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to
restore the factory image to the replacement drive. For more information, see

Recovery Manager on page 78.

●

If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers
the Remove Recovery Partition option.

For more information, see

Removing the HP Recovery partition (select models only) on page 79.

Recovering using HP

Restore and recovery 77

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you created or by using the HP Recovery partition (select models only). If you have
not already created recovery media, see

Using HP Recovery media, you can choose from one of the following recovery options:

●

System Recovery—Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.

●

Minimized Image Recovery (select models only)—Reinstalls the operating system and all hardware­related drivers and software, but not other software applications.

●

Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.

The HP Recovery partition (select models only) allows System Recovery and Minimized Image Recovery.

What you need to know

●

HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's website
or reinstall the software from the media provided by the manufacturer.

●

Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues.

Creating HP Recovery media on page 76.

●

HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see

●

To use the Factory Reset option, you must use HP Recovery media. If you have not already created
recovery media, see

●

If the HP Recovery media does not work, you can obtain recovery media for your system from support.
See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact
information from the HP website. Go to
follow the on-screen instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data you wish to retain.

Creating HP Recovery media on page 76.

Creating HP Recovery media on page 76.

http://www.hp.com/support, select your country or region, and

Using the HP Recovery partition (select models only)

The HP Recovery partition (select models only) allows you to perform a system recovery or minimized image
recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be
used if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For tablets, connect to the keyboard dock before beginning these steps (select models only).

1. Press f11 while the computer boots.

– or –

Press and hold f11 as you press the power button.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

78 Chapter 8 Backing up, restoring, and recovering

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal files.

2. Insert the HP Recovery media that you created, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer

boot order. See

3. Follow the on-screen instructions.

Changing the computer boot order on page 79.

Changing the computer boot order

If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the
order of devices listed in BIOS where the computer looks for startup information. You can change the
selection for an optical drive or a USB flash drive.

To change the boot order:

1. Insert the HP Recovery media you created.

2. Restart the computer, quickly press esc, and then press f9 for boot options.

3. Select the optical drive or USB flash drive you want to boot from.

4. Follow the on-screen instructions.

Removing the HP Recovery partition (select models only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh

option or the Windows option to remove everything and reinstall Windows. In addition, you will not be able to
perform System Recovery or Minimized Image Recovery from the HP Recovery partition. So before you
remove the Recovery partition, create HP Recovery media; see

Follow these steps to remove the HP Recovery partition:

1. From the Start screen, type recovery, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

Creating HP Recovery media on page 76.

Restore and recovery 79

9 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.

Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

●

The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.

●

The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.

●

The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for specific countries and regions

Country/region Accredited agency Applicable note number

Argentina IRAM 1

Australia SAA 1

Austria OVE 1

Belgium CEBEC 1

Brazil ABNT 1

Canada CSA 2

Chile IMQ 1

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

India ISI 1

Israel SII 1

Italy IMQ 1

80 Chapter 9 Power cord set requirements

Country/region Accredited agency Applicable note number

Japan JIS 3

The Netherlands KEMA 1

New Zealand SANZ 1

Norway NEMKO 1

The People's Republic of China CCC 4

Saudi Arabia SASO 7

Singapore PSB 1

South Africa SABS 1

South Korea KTL 5

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 6

Thailand TISI 1

The United Kingdom ASTA 1

The United States UL 2

1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and

wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be
used.

2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding

type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on
each element.

3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the

Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² or 1.25-mm² conductor size. The wall plug
must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall

plug) must bear the CCC certification mark.

5. The flexible cord must be Type H05VV-F 3X0.75-mm² conductor size. KTL logo and individual approval number must be on each

element. Corset approval number and logo must be printed on a flag label.

6. The flexible cord must be Type HVCTF 3×1.25-mm² conductor size. Power cord set fittings (appliance coupler, cable, and wall

plug) must bear the BSMI certification mark.

7. For 127 V ac, the flexible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-

UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3×0.75-/1.00-mm² conductor size, with plug BS 1363/A with BSI
or ASTA marks.

Requirements for specific countries and regions 81

10 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at

recycle.

http://www.hp.com/

82 Chapter 10 Recycling

Index

A

AC adapter light, identifying 12
AC adapter, spare part numbers 17
action keys

identifying 10

alignment post connectors,

identifying 4
alignment posts, identifying 7
antennas

disconnecting 58
removing 69

spare part number 15, 20, 69
audio, product description 1
audio-in (microphone) jacks 4, 12
audio-out (headphone) jacks 4, 12
audio/SD board

removing 53

spare part number 15, 19, 53

B

backups 76
battery cable, disconnecting 28, 45
battery, keyboard dock

removal 39

spare part number 16, 39
battery, tablet

removal 63

spare part number 15, 19, 63
BIOS

determining version 71

downloading an update 72

updating 71
Bluetooth card

spare part number 58
boot order

changing HP Recovery Manager

79

bottom cover

spare part numbers 16, 19
buttons

left TouchPad 8

power 5, 11

right TouchPad 8

Windows 7

C

cables, service considerations 21
caps lock light, identifying 9
card reader

spare part number 16, 19

card reader board

removal 40
spare part number 40

components

display 6
front 11
rear-side 12
right-side 12

top 7
computer specifications 74
connectors, service considerations

21

D

deleted files

restoring 77
diskette drive

precautions 22
display

specifications 75
display panel

spare part numbers 16, 20
display panel, product description 1
dock board

removing 55

spare part number 55
dock bottom cover

removal 26

spare part numbers 26
docking cable

removing 46
docking connector, identifying 7
docking port/power connector,

identifying 4

drives

preventing damage 22

E

electrostatic discharge 22
esc key, identifying 10

external media cards, product

description 2

F

fn key, identifying 10

G

graphics, product description 1
grounding equipment and methods

24

H

hard drive

precautions 22
product description 1
removal 48
spare part numbers 14, 19, 48

Hard Drive Hardware Kit, spare part

number 14, 17, 19, 48

HDMI board

removal 29
spare part number 16, 19, 29

HDMI cable

spare part number 19, 34

HDMI port

identifying 12

HDMI to VGA adapter, spare part

number 17, 18

hinge

removal 34
spare part numbers 34

hinge assembly

spare part numbers 18

hinge bracket

spare part number 18, 19, 34

hinge cavity

spare part number 18, 19, 34

hinge connector

spare part number 19

hinge covers

spare part number 18, 19, 34

hinge docking connector

spare part number 34

hinge HDMI cable

spare part number 18

Index 83

home button board

removing 47
spare part number 15, 19, 47

HP PC Hardware Diagnostics (UEFI)

downloading 73
using 73

HP Recovery Manager

correcting boot problems 79
starting 78

HP Recovery media

creating 76
recovery 79

HP Recovery partition

recovery 78
removing 79

I

I/O board

removal 31
spare part number 16, 19, 31

J

jacks

audio-in (microphone) 4, 12
audio-out (headphone) 4, 12

K

keyboard

product description 3

keyboard dock

releasing the tablet 25

keyboard, spare part numbers 17,

20

keys

action 10
esc 10
fn 10
Windows key 10

L

labels

serial number 13

light sensor board

removal 54
spare part number 15, 19, 54

lights

AC adapter 12
caps lock 9
mute 9
webcam 6

M

mass storage device

spare part numbers 16

memory card reader, identifying 4,

12

memory module

product description 1

microphone

product description 1
microphones, identifying 6
minimized image

creating 78
minimized image recovery 78
model name 1
mute light, identifying 9

O

operating system, product

description 3

optical drive

precautions 22
original system recovery 78

P

packing guidelines 23
plastic parts 21
pointing device, product

description 3

ports

docking 4

HDMI 12

product description 2

USB 3.0 12
power button board

removal 61

spare part number 15, 19, 61
power button, identifying 5, 11
power connector

removal 33

spare part number 17, 19, 33
power connector, identifying 4, 12
power connector/SIM board

removal 50

spare part number 15, 50
power cord

set requirements 80

spare part numbers 17, 18, 19
power requirements, product

description 3

processor, product description 1

product description

audio 1
display panel 1
external media cards 2
graphics 1
hard drives 1
keyboard 3
memory module 1
microphone 1
operating system 3
pointing device 3
ports 2
power requirements 3
processors 1
product name 1
sensor 2
serviceability 3
video 1

wireless 2
product name 1
product name and number,

computer 13

R

recovery

discs 76, 79

HP Recovery Manager 78

media 79

options 77

starting 78

supported discs 76

system 78

USB flash drive 79

using HP Recovery media 77
recovery media

creating 76

creating using HP Recovery

Manager 77

recovery partition

removing 79
regulatory information 13
removal/replacement

procedures 25
restore

Windows File History 77
RJ-45 to USB adapter, spare part

number 17, 18

Rubber Kit, spare part number 17,

20

84 Index

S

Screw Kit, spare part number 17, 20
sensor, product description 2
serial number 13
serial number, computer 13
service considerations 21
serviceability, product description 3
SIM module

spare part number 15, 20
SIM slot, identifying 4
slots

memory card reader 4, 12

SIM 4
Speaker Kit

removal 62

spare part number 15, 20, 62
speakers

identifying 7
specifications

computer 74

display 75
static-shielding materials 24
supported discs

recovery 76
system board

removal 64

spare part numbers 15, 19, 20,

64

system information

locating 13
system recovery 78
system restore point

creating 76

T

tablet components 14
tablet cover

removal 43

spare part number 14, 19, 43
tablet release latch, identifying 7
tools required 21
top cover with keyboard, spare part

numbers 17, 20

touch cable

removing 46
touch screen board

removal 56

spare part number 15, 19, 56

TouchPad

buttons 8
identifying 8

TouchPad board

removal 41

spare part number 41
TouchPad zone, identifying 8
transporting guidelines 23

U

USB 3.0 port, identifying 12
USB cable

spare part number 19
USB/audio board

removal 30

spare part number 16, 19, 30

V

video, product description 1
volume board

removing 52

spare part number 15, 19, 52
volume button, identifying 5

W

warranty period 13
webcam

removal 67

spare part numbers 15, 19, 67
webcam light, identifying 6
webcam, identifying 5, 6
Windows

File History 77

restoring files 77

system restore point 76
Windows button, identifying 7
Windows key, identifying 10
wireless antennas

disconnecting 58
wireless, product description 2
WLAN antennas, identifying 6
WLAN/Bluetooth combo card

removal 58

spare part number 15, 18, 58
workstation guidelines 23
WWAN module

removal 60

spare part number 60

Index 85