HP Pavilion x2 Detachable Split x2 Maintenance and Service Guide

HP Pavilion x2 Detachable Notebook PC HP Split x2 Detachable PC

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: August 2014

Document Part Number: 779270-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows 8. Your computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 8 functionality. See

http://www.microsoft.com for details.

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes parts that should only be accessed by an authorized service provider.

Accessing parts described in the chapter titled, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

vi Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identification ................................................................................................................. 4

Tablet edge components ....................................................................................................................................... 4

Display ................................................................................................................................................................... 6

Keyboard dock ....................................................................................................................................................... 7

Top ....................................................................................................................................................... 7

TouchPad ............................................................................................................................................. 8

Lights ................................................................................................................................................... 9

Keys ................................................................................................................................................... 10

Front .................................................................................................................................................. 11

Right side ........................................................................................................................................... 12

Rear side ............................................................................................................................................ 12

Locating system information .............................................................................................................................. 13

3 Illustrated parts catalog .............................................................................................................................. 14

Tablet components .............................................................................................................................................. 14

Keyboard dock parts ............................................................................................................................................ 16

Miscellaneous parts ............................................................................................................................................. 17

Hinge assembly parts .......................................................................................................................................... 18

Sequential part number listing ........................................................................................................................... 18

4 Removal and replacement procedures preliminary requirements .................................................................... 21

Tools required ...................................................................................................................................................... 21

Service considerations ........................................................................................................................................ 21

Plastic parts ....................................................................................................................................... 21

Cables and connectors ...................................................................................................................... 21

Drive handling ................................................................................................................................... 22

Grounding guidelines ........................................................................................................................................... 22

Electrostatic discharge damage ....................................................................................................... 22

Packaging and transporting guidelines ......................................................................... 23

Workstation guidelines ................................................................................................... 23

Equipment guidelines ..................................................................................................... 24

5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 25

Releasing the tablet from the keyboard dock .................................................................................................... 25

vii

Keyboard dock components ................................................................................................................................ 26

Dock bottom cover ............................................................................................................................ 26

Battery cable ..................................................................................................................................... 28

HDMI board ........................................................................................................................................ 29

USB/audio board ............................................................................................................................... 30

I/O board ............................................................................................................................................ 31

Power connector ............................................................................................................................... 33

Hinge assembly ................................................................................................................................. 34

Battery ............................................................................................................................................... 39

Card reader board ............................................................................................................................. 40

Touchpad board ................................................................................................................................ 41

Tablet components .............................................................................................................................................. 43

Tablet cover ....................................................................................................................................... 43

Battery cable ..................................................................................................................................... 45

Cables, docking and touch ................................................................................................................ 46

Home button board ........................................................................................................................... 47

Hard drive .......................................................................................................................................... 48

Power connector/SIM board ............................................................................................................. 50

Volume board .................................................................................................................................... 52

Audio/SD board ................................................................................................................................. 53

Light sensor board ............................................................................................................................ 54

Dock board ........................................................................................................................................ 55

Touch screen board ........................................................................................................................... 56

WLAN/Bluetooth combo card ........................................................................................................... 58

WWAN module ................................................................................................................................... 60

Power button board .......................................................................................................................... 61

Speakers ............................................................................................................................................ 62

Battery ............................................................................................................................................... 63

System board .................................................................................................................................... 64

Webcam ............................................................................................................................................. 67

Antennas (WLAN, SIM) ....................................................................................................................... 69

6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ................................................................... 71

Starting Setup Utility (BIOS) ................................................................................................................................ 71

Updating the BIOS ................................................................................................................................................ 71

Determining the BIOS version ........................................................................................................... 71

Downloading a BIOS update .............................................................................................................. 72

Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 73

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 73

viii

7 Specifications ............................................................................................................................................. 74

Computer specifications ...................................................................................................................................... 74

33.8-cm (13.3-in) display specifications ............................................................................................................ 75

8 Backing up, restoring, and recovering ........................................................................................................... 76

Creating recovery media and backups (select models only) .............................................................................. 76

Creating HP Recovery media ............................................................................................................. 76

Restore and recovery .......................................................................................................................................... 77

Recovering using HP Recovery Manager .......................................................................................... 78

What you need to know .................................................................................................. 78

Using the HP Recovery partition (select models only) .................................................. 78

Using HP Recovery media to recover ............................................................................. 79

Changing the computer boot order ................................................................................ 79

Removing the HP Recovery partition (select models only) .............................................................. 79

9 Power cord set requirements ........................................................................................................................ 80

Requirements for all countries ........................................................................................................................... 80

Requirements for specific countries and regions ............................................................................................... 80

10 Recycling .................................................................................................................................................. 82

Index ............................................................................................................................................................. 83

1 Product description

Category Description Tablet Dock

Product Name HP Pavilion x2 Detachable PC √√

HP Split x2 Detachable PC √√

Processors Tablet:

Intel® Core™ i5-4202Y (1.6-GHz, 3-MB L3 cache, 4.5 W)

Intel Core i3-4012Y (1.5-GHz, 3-MB L3 cache, 4.5 W)

Chipset Tablet:

Integrated SoC PCH

Graphics Tablet:

Internal graphics

2D/3D Graphics

Supports HD playback, streaming, and recording @ 1080p 30fps processors

Panel Tablet:

33.8-cm (13.3-in), HD, anti-glare, LED (1366×768), slim 3.0-mm. UWVA, 200 nits

33.8-cm (13.3-in), FHD, anti-glare, LED (1920×1080), slim 3.0-mm. UWVA, 400 nits

Supports 16:9 ultra wide aspect ratio

Support for eDP, touch screen, multi-touch enabled

Memory Tablet:

Supports up to 8-GB system memory

DDR3L-1600-MHz, single channel support

√

Intel Haswell Y

Supports up to 8 GB:

8192 (8192 × 1)

4096 (4096 × 1)

Storage Tablet:

Supports 500GB (5400 rpm) + 16 GB NAND Hybrid + Free Fall Sensor HDD, 5 mm

Supports 500GB (5400 rpm) + 8 GB NAND Hybrid + Free Fall Sensor HDD, 5 mm

Audio Tablet:

Dual speakers

Beats Audio

Webcam and microphone

Tablet:

Front: 2.0 MP FHD camera; fixed, no tilt + activity LED; 1080p by 30 frames per second

√

Category Description Tablet Dock

Dual array Digital Microphones w/ appropriate software - beam forming, echo cancellation, noise suppression

Sensors Tablet:

Accelerometer

Gyroscope

eCompass

Proximity (WWAN models only)

Wireless Tablet:

Integrated WLAN options by way of wireless module

Dual antennas

Supports the following WLAN formats:

Broadcom 4752 802.11 a/c + Bluetooth 4.0 combo adapter

Intel 802.11 b/g/n + Bluetooth 4.0 combo adapter

WWAN option

Huawei Forester ME206 LTE with GPS, M.2 (only for models with Intel Core i3 processors)

External media card Tablet:

Micro Secure Digital (SD) Media Reader

Push-push insertion/removal

Support SD/SDHC/SDXC with UHS

√

Dock:

HP Multi-Format Digital Media Reader

Push-push insertion/removal

Support SD/SDHC/SDXC with UHSC

Internal card One M.2 slot for WWAN & GPS

One M.2 slot for WLAN

Ports Tablet

Docking connector (to base). Supports docking station capabilities (charging, audioout, and video-out)

Headphone/mic-in combo jack

DC-in port

Micro SM

Dock:

(2) USB 3.0

Headphone/line-out and mic-in combo jack

Docking connector (to tablet)

DC-in port

HDMI v1.4a supporting up to 1080p @ 60 Hz

√

2 Chapter 1 Product description

Category Description Tablet Dock

SD card slot

Keyboard Dock:

Full size, island-style keyboard

Taps enabled as default

Clickpad with image sensor

Supports Windows 8 modern touchpad gestures

Multi-touch gestures enabled (Default on for 2-finger scroll and pinch)

Power requirements Supports the following HP AC adapters:

45-W Smart nPFC, barrel plug design

1 meter (3.3 ft) length power cord

Tablet:

2-cell, 30 WHr battery (self-contained)

Operating system Tablet (Preinstalled):

Windows 8.1 Professional, 64 bit

Windows 8.1 Standard, 64 bit

Serviceability End-user replaceable parts:

AC adapter

√

√√

√

√√

2 External component identification

Tablet edge components

Components Description

(1)

(2)

(3) Alignment post connectors (2) Align and attach the tablet to the keyboard dock.

(4) Docking port/power connector Connects the tablet to the keyboard dock and connects an AC

(5)

(6)

Power connector Connects an AC adapter.

Micro SIM slot (select models only) Supports a wireless subscriber identity module (SIM).

adapter.

Micro memory card reader Reads optional micro memory cards that store, manage, share, or

Audio-out (headphone)/Audio-in (microphone) combo jack

access information.

●

To insert a card, hold the card label-side up, with connectors facing the slot. Insert the card into the slot, and then push in on the card until it is firmly seated.

●

To remove a card, press in on the card until it pops out.

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.

4 Chapter 2 External component identification

Components Description

WARNING! To reduce the risk of personal injury, adjust the

volume before using headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audioin (microphone).

(7)

Power button

●

When the computer is off, press the button to turn on the tablet.

●

When the computer is on, press the button briefly to initiate Sleep.

●

When the computer is in the Sleep state, press the button briefly to exit Sleep.

CAUTION: Pressing and holding down the power button will

result in the loss of unsaved information.

If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the tablet.

To learn more about your power settings, see your power

options.

touch screen to display the charms, tap Search, and then tap the search box. In the search box, type power, select Settings, and then select Power options.

– or –

sleep settings, and then select Power and sleep.

Swipe from the right edge of the TouchPad or

On the Start screen, type power, select Power and

(8) Webcam (rear) (select models only) Records video, captures still photographs, and allows video

(9) Volume up/down button Controls speaker volume on the tablet.

conferences and online chat by means of streaming video.

Swipe from the right edge of the TouchPad or touch

screen to display the charms, tap Search, and then tap the search box. type c, and then select CyberLink YouCam from the list of applications.

– or –

From the Start screen, type c, and then select

CyberLink YouCam from the list of applications.

●

To increase speaker volume, press the + edge of the button.

Tablet edge components 5

Display

Components Description

●

To decrease speaker volume, press the – edge of the button.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides.

Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless

(2) WWAN antennas (2) (select models only) Sends and receives wireless signals to communicate with wireless

(3) Internal microphones (2) Record sound.

(4) Webcam light (front) On: The webcam is in use.

(5) Webcam (front) Records video, captures still photographs, and allows you to

6 Chapter 2 External component identification

local area networks (WLANs).

world wide networks (WWAN).

video conference and chat online using streaming video.

Swipe from the right edge of the TouchPad or touch

screen to display the charms, tap Search, and then tap the search box. type c, and then select CyberLink YouCam from the list of applications.

Component Description

– or –

From the Start screen, type c, and then select

CyberLink YouCam from the list of applications.

(6) Speakers (2) Produce sound.

(7)

Windows button Returns you to the Start screen from any app or window.

Keyboard dock

Top

Component Description

(1) Alignment posts Align and attach the tablet to the keyboard dock.

(2) Release latch Releases the tablet from the keyboard dock. To release the tablet, slide

the release latch to the left.

(3) Docking connector Connects the tablet to the keyboard dock.

Keyboard dock 7

TouchPad

Component Description

(1) TouchPad zone Reads your finger gestures to move the pointer or activate items on

(2) Left TouchPad button Functions like the left button of an external mouse.

the screen.

NOTE: The TouchPad also supports edge-swipe gestures.

(3) Right TouchPad button Functions like the right button on an external mouse.

8 Chapter 2 External component identification

Lights

NOTE: Refer to the image that most closely matches your keyboard.

Component Description

(1) Caps lock light

(2)

Mute light

●

White: Caps lock is on.

●

Off: Caps lock is off.

●

Amber: Computer sound is off.

●

Off: Computer sound is on.

Keyboard dock 9

Keys

NOTE: Refer to the image that most closely matches your keyboard.

Component Description

(1) esc key Displays system information when pressed in combination with the fn

(2) fn key Executes frequently used system functions when pressed in

(3)

(4) Action keys Execute frequently used system functions.

Windows key Returns you to the Start screen from an open app or the Windows

10 Chapter 2 External component identification

key (select models only).

combination with the b key or the esc key (select models only).

desktop.

NOTE: Pressing the Windows key again will return you to the previous

screen.

Front

Component Description

NOTE: Action keys do not display or function on the on-screen

keyboard of the tablet.

Component Description

Power button

●

When the computer is off, press the button to turn on the computer.

●

When the computer is on, press the button briefly to initiate Sleep.

●

When the computer is in the Sleep state, press the button briefly to exit Sleep.

●

When the computer is in Hibernation, press the button briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button will result in

the loss of unsaved information.

If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.

To learn more about your power settings, see your power options. From the Start screen, type power, select Power and sleep settings, and then select Power and sleep from the list of applications.

Keyboard dock 11

Right side

Component Description

Rear side

Component Description

(1)

Memory card reader Connects optional memory cards that store, manage, share, or access

AC adapter/battery light

information.

●

To insert the memory card, hold the card, label side up with connectors facing the slot and push in the card until it is firmly seated.

●

To remove the memory card, press in on the card and quickly release it until it pops out.

●

White: The AC adapter is connected and the battery is charged.

●

Blinking white: The battery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery is charging.

●

Off: The computer is using battery power.

(2)

(3)

(4)

(5)

Power connector Connects an AC adapter.

HDMI port Connects an optional video or audio device, such as a high-definition

USB 3.0 ports (2) Each USB 3.0 port connects an optional USB device, such as a

Audio-out (headphone)/Audio-in (microphone) combo jack

12 Chapter 2 External component identification

television, any compatible digital or audio component, or a highspeed HDMI device.

keyboard, mouse, external drive, printer, scanner or USB hub.

Component Description

Locating system information

Important system information is located on the bottom edge of the tablet or on the keyboard base. You may need the information when travelling internationally or when you contact support:

(1): Product number

(2): Serial number

(3): Warranty period

WARNING! To reduce the risk of personal injury, adjust the volume

before using headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor connector

that supports both audio-out (headphone) and audio-in (microphone).

Using Windows, briefly press the fn+esc key combination to display the System Information screen, which provides the product name and serial number of your computer, as well as information about the memory, processor, BIOS, and keyboard.

Locating system information 13

3 Illustrated parts catalog

Tablet components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to follow the on-screen instructions.

http://partsurfer.hp.com, select your country or region, and then

Item Component Spare part number

(1) Tablet cover

For use in models without a SIM module 765967-001

For use in models with a SIM module 765968-001

(2) Hard drive

500-GB, 5400-rpm, hybrid with 16 GB SSD 762179-005

500-GB, 5400-rpm, hybrid with 8 GB SSD 775520-005

Hard Drive Hardware Kit (includes cable, cover, and screws) 765922-001

14 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(3a) Cable

(3b) Bracket

(4) Docking board (includes cable) 765992-001

(5) Home button board (includes cable) 765991-001

(6) Tablet battery (2-cell, 30-WHr, 4.15-AH) 756416-001

(7) Touch screen board (includes cable) 765987-001

(8) Audio/SD board (includes cable)

For use in models without Bay Trail M processors 765988-001

For use in models with Bay Trail M processors 777951-001

(9) Power connector/SIM board

For use in models without WWAN 779122-001

For use in models with WWAN 790020-001

(10) Speaker Kit (includes left and right speakers) 766006-001

(11) WLAN module

Intel Dual Band Wireless-AC 3160 751416-005

Broadcom BCM43142 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter 753078-005

(12) System board (includes thermal grease)

Non-Windows 8 models; Intel Core i5-4202Y processor; 8 GB of system memory 765995-001

Windows 8 Standard models; Intel Core i5-4202Y processor; 8 GB of system memory 765995-501

Non-Windows 8 models; Intel Core i5-4202Y processor; 4 GB of system memory 765993-001

Windows 8 Standard models with an Intel Core i5-4202Y processor and 4 GB of system memory 765993-501

Non-Windows 8 models; Intel Core i3-4012Y processor; 8 GB of system memory 765996-001

Windows 8 Standard models; Intel Core i3-4012Y processor; 8 GB of system memory 765996-501

Non-Windows 8 models; Intel Core i3-4012Y processor; 4 GB of system memory 765994-001

Windows 8 Standard models; Intel Core i3-4012Y processor; 4 GB of system memory 765994-501

Non-Windows 8 models with WWAN; Intel Core i3-4012Y processor; 4 GB of system memory 766000-001

Windows 8 Standard models with WWAN; Intel Core i3-4012Y processor; 4 GB of system memory 766000-501

(13) WWAN module 761233-005

(14) Volume control board (includes cable) 765990-001

(15) Webcam 765960-001

(16) Light sensor board 765936-001

(17) Power button board (includes cable) 765989-001

(18) SIM Antenna 779124-001

(19) WLAN Antenna 779123-001

Tablet components 15

Item Component Spare part number

(20) Display panel

HD (1366×768) 766002-001

FHD (1920×1080) 773178-001

Keyboard dock parts

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to follow the on-screen instructions.

http://partsurfer.hp.com, select your country or region, and then

Item Component Spare part number

(1) Bottom cover 765971-001

(2) Battery (2-cell, 21-WHr, 2.96-AH) not spared

(3) I/O board 765986-001

(4) HDMI board 765929-001

(5) USB/audio board 765928-001

(6) Card reader (includes cable) 765983-001

Bracket Kit, includes: 765979-001

16 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(7a) Bridge bracket

(7b) Right upper bracket

(7c) Left upper bracket

(8) Hinge cavity 765981-001

(9) Hinge assembly

NOTE: The hinge assembly is spared as individual components. For more information, see

Hinge assembly parts on page 18.

(10) DC-in power connector 765975-001

(11) Top cover with keyboard

For use in Pavilion x2 models in Canada 766008-DB1

For use in Pavilion x2 models in Latin America 766008-161

For use Pavilion x2 models in the United States 766008-001

For use in Split x2 models in the United States 778938-001

Miscellaneous parts

Description Spare part number

Rubber Kit (includes dock rear rubber) 766003-001

Screw Kit 766005-001

Hard Drive Hardware Kit (includes cable, cover, and screws) 765922-001

Adapters

not spared

HDMI to VGA adapter 701943-001

RJ-45 to USB adapter 539614-001

AC adapter, 45-W AC adapter, non-slim, nPFC 741727-001

Power cords (1.0 m)

For use in Argentina 755530-D01

For use in Italy 755530-061

For use in the United States 755530-001

Miscellaneous parts 17

Hinge assembly parts

Item Component Spare part number

Hinge covers 765980-001

(1) Front

(2) Rear

(3) HDMI cable 765973-001

(4) USB cable 765974-001

(5) Hinge bracket 765982-001

(6) Hinge bracket 765921-001

(7) Hinge cavity 765981-001

Sequential part number listing

Spare part number Description

539614-001 RJ-45 to USB adapter

701943-001 HDMI to VGA adapter

741727-001 45-W AC adapter, non-slim, nPFC

751416-005 Intel Dual Band Wireless-AC 3160

753078-005 Broadcom BCM43142 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter

755530-001 Power cord for use in North America

755530-061 Power cord for use in Italy

18 Chapter 3 Illustrated parts catalog

Spare part number Description

755530-D01 Power cord for use in Argentina

755530-D61 Power cord for use in India

756416-001 2-cell, 30-WHr, 4.15-AH battery (Tablet)

761233-001 Huawei Forester ME206 LTE with GPS M2

762179-005 500-GB, 5400-rpm, hybrid hard drive with 16 GB SSD

765921-001 Hinge connector

765922-001 Hard Drive Hardware Kit (includes cable, cover, and screws)

765928-001 USB/audio board

765929-001 HDMI board

765936-001 Light sensor board

765960-001 Webcam

765967-001 Tablet cover for use in models without a SIM module

765968-001 Tablet cover for use in models with a SIM module

765971-001 Bottom cover

765973-001 HDMI cable

765974-001 USB cable

765975-001 Power connector for use in dock

765979-001 Bracket Kit, includes bridge bracket and upper left and right brackets

765980-001 Hinge covers (front and rear)

765981-001 Hinge cavity

765982-001 Hinge bracket

765983-001 Card reader (includes cable)

765986-001 I/O board

765987-001 Touch screen board (includes cable)

765988-001 Audio/SD board for use in models without Bay Trail M processors (includes cable)

765989-001 Power button board (includes cable)

765990-001 Volume control board (includes cable)

765991-001 Home button board (includes cable)

765992-001 Docking board (includes cable)

765993-001 System board for use with non-Windows 8 models with an Intel Core i5-4202Y processor and 4 GB of system

memory (includes processor and replacement thermal material)

765993-501 System board for use with Windows 8 Standard models with an Intel Core i5-4202Y processor and 4 GB of

system memory (includes processor and replacement thermal material)

765994-001 System board for use with non-Windows 8 models with an Intel Core i3-4012Y processor and 4 GB of system

memory (includes replacement thermal material)

Sequential part number listing 19

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