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HP Pavilion x2 Detachable PC (model
number 10-n0XX)
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.
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Copyright 2015 HP Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel is a U.S.
registered trademark of Intel Corporation.
Microsoft and Windows are U.S. registered
trademarks of Microsoft Corporation. SD Logo
is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: June 2015
Document Part Number: 814660-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your tablet.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this tablet, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
For any further information or to request a full
refund of the tablet, please contact your local
point of sale (the seller).
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Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
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iv Safety warning notice
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Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 3
Finding your hardware and software information ................................................................................................ 3
Locating hardware ............................................................................................................................... 3
Locating software ................................................................................................................................ 3
Display .................................................................................................................................................................... 4
Top edge ................................................................................................................................................................. 5
Bottom edge .......................................................................................................................................................... 5
Left edge ................................................................................................................................................................ 6
Right edge .............................................................................................................................................................. 7
3 Illustrated parts catalog ................................................................................................................................ 8
Locating the product number and serial number ................................................................................................. 8
Tablet major components ...................................................................................................................................... 9
Miscellaneous parts ............................................................................................................................................. 10
Sequential part number listing ........................................................................................................................... 14
4 Removal and replacement preliminary requirements ..................................................................................... 18
Tools required ...................................................................................................................................................... 18
Service considerations ......................................................................................................................................... 18
Plastic parts ....................................................................................................................................... 18
Cables and connectors ...................................................................................................................... 18
Grounding guidelines ........................................................................................................................................... 19
Electrostatic discharge damage ........................................................................................................ 19
Packaging and transporting guidelines .......................................................................... 20
Workstation guidelines ................................................................................ 20
5 Removal and replacement procedures ........................................................................................................... 22
Tablet component replacement procedures ....................................................................................................... 22
Back cover ............................................................................................................................................................ 22
Battery ................................................................................................................................................................. 23
Audio jack board .................................................................................................................................................. 25
Speakers .............................................................................................................................................................. 26
TouchPad board ................................................................................................................................................... 28
System board ....................................................................................................................................................... 29
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Wireless antenna ................................................................................................................................................. 32
Power/volume button board ............................................................................................................................... 32
Webcam module .................................................................................................................................................. 34
Middle frame ........................................................................................................................................................ 35
Pogo (10-pin) docking connector board .............................................................................................................. 36
6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ................................................................... 38
Starting Setup Utility (BIOS) ................................................................................................................................ 38
Updating Setup Utility (BIOS) .............................................................................................................................. 38
Determining the BIOS version ........................................................................................................... 38
Downloading a BIOS update .............................................................................................................. 39
Using HP PC Hardware Diagnostics (UEFI) ........................................................................................................... 40
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 40
7 Specications .............................................................................................................................................. 42
8 Backing up, restoring, and recovering ........................................................................................................... 43
Creating recovery media and backups ................................................................................................................ 43
Creating HP Recovery media (select products only) ......................................................................... 43
Using Windows tools ........................................................................................................................................... 44
Restore and recovery ........................................................................................................................................... 44
Recovering using HP Recovery Manager ........................................................................................... 45
What you need to know before you get started ............................................................. 45
Using the HP Recovery partition (select products only) ................................................. 46
Using HP Recovery media to recover .............................................................................. 46
Changing the computer boot order ................................................................................ 46
Removing the HP Recovery partition (select products only) ......................................... 47
9 Power cord set requirements ........................................................................................................................ 48
Requirements for all countries ............................................................................................................................ 48
Requirements for specic countries and regions ................................................................................................ 48
10 Recycling .................................................................................................................................................. 50
Index ............................................................................................................................................................. 51
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1 Product description
Category Description
Product Name HP Pavilion x2 Detachable PC (model number 10-n0XX)
Processor Intel Atom Z3736F 1.33-2.16 GHz quad core processor soldered-on-circuit (SoC)
Panel 10.1-in (1280x800), Antiglare (AG), light-emitting diode (LED), WXGA, TouchScreen display panel
Graphics Internal graphics: Intel 7th generation graphics and media encode/decode engine 2D/3D
graphics
Supports DX11, OpenGL 3.0 (OGL 3.0), OpenCL 1.2 (OCL 1.2), and OpenGLES 2.0 (OGLES 2.0)
Memory On-board; non-accessible
2-GB DDR3L
Single channel on-board memory with 4 pcs 4Gb 1600 MHz 1.35v DDR3L 256Mx16 Memory IC
Supports up to 2-GB maximum system memory
Mass storage Supports 32- or 64-GB eMMC (v5.0)
Audio and video Stereo speakers (2)
Dual array digital microphones with appropriate beam-forming, echo-cancellation, and noisesuppression software
Audio codec ALC5642
HD webcam: 1/6-in, F2.4, 1.26-MP max., (1280x720), 720P, 30 fps
Sensor Accelerometer
Ambient Light Sensor
eCompass
Gyroscope
Hall sensor
Thermistor
Wireless networking Integrated wireless option: AzureWave AW-NB177NF Realtek RTL8723BS 802.11 (1x1 b/g/n,
Single Band, Bluetooth 4.0) with single antenna (SDIO+UART)
Supports Miracast
External expansion Integrated micro SD Card Reader expandable to 2 TB
Supports SD 3.0
Ports
●
Audio: headphone/microphone combo jack
●
Micro SD Card Reader
●
One USB 2.0 port, one USB 2.0 type C port support charging and data
●
Micro HDMI v1.4a port supporting up to 2048x1024, 1920x1080 @ 60Hz
●
Pogo-pin (10-pin) docking connector
Keyboard 93% island-style thin cover keyboard (1.5-mm travel distance) with image sensor clickpad
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Category Description
●
Multitouch gestures enabled for clickpad
●
Pogo-pin (10-pin) docking connector
Power requirements Supports a 2-cell, 33-Wh battery (non-removable), USB charging
Supports a 15-W USB Type C AC adapter with DC plug and localized cable plug support
Operating system Preinstalled: Microsoft Windows8.1 Update Bing 32-bit Wimboot
Support Win10 32bit upgrade
Serviceability End user replaceable part: AC adapter and keyboard
2 Chapter 1 Product description
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2 External component identication
Finding your hardware and software information
Locating hardware
To nd out what hardware is installed on your computer:
1. From the Start screen, type control panel, and then select Control Panel.
– or –
From the Windows desktop, right-click or tap and hold the Start button, and then select Control Panel.
2. Select System and Security, select System, and then select Device Manager in the left column.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲
From the Start screen, select the down arrow in the lower-left corner of the screen.
– or –
From the Windows desktop, right-click or tap and hold the Start button, and then select Programs and
Features.
Finding your hardware and software information 3
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Display
Component Description
(1) WLAN antenna* Sends and receives wireless signals to communicate with wireless
local area networks (WLANs).
(2) Webcam Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam:
▲
From the Start screen, type camera, and then select Camera
from the list of applications.
(3) Webcam light On: The webcam is in use.
(4) Ambient light sensor Automatically adjusts the display brightness based on the lighting
conditions in your environment.
(5) Speakers (2) Produce sound
*The antenna is not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this document:
From the Start screen, type support, and then select the HP Support Assistant app.
– or –
From the Windows desktop, click the question mark icon in the taskbar.
4 Chapter 2 External component identication
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Top edge
Component Description
(1) Power button
●
When the tablet is o, press the button to turn on the
tablet.
●
When the tablet is on, press the button briey to initiate
Sleep.
●
When the tablet is in the Sleep state, press the button
briey to exit Sleep.
●
When the tablet is in Hibernation, press the button briey
to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the tablet has stopped responding and Windows shutdown
procedures are ineective, press and hold the power button
down for at least 10 seconds to turn o the tablet.
To learn more about your power settings, see your power
options. From the Start screen, type power, select Power and
sleep settings, and then select Power and sleep from the list of
applications.
(2) Internal microphones Record sound.
Bottom edge
Component Description
(1) Alignment posts(2) Allow the display to open and close.
(2) Pogo-pin (10-pin) docking connector Connects the tablet to the keyboard base.
Top edge 5
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Left edge
Component Description
Audio-out (headphone)/Audio-in (microphone)
jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, lower the
volume setting before putting on headphones, earbuds, or a
headset. For additional safety information, refer to the
Regulatory, Safety, and Environmental Notices.
To access this document:
▲
From the Start screen, type support, and then select the
HP Support Assistant app.
– or –
From the Windows desktop, select the question mark icon
in the taskbar.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audioin (microphone).
6 Chapter 2 External component identication
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Right edge
Component Description
(1) Volume buttons Controls speaker volume on the tablet.
▲
To increase speaker volume, press the + edge of the
button.
(2) Windows button Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows button again will return you to
the previous screen.
(3) Memory card reader Reads optional memory cards that enable you to store, manage,
share or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲
Press in on the card, and then remove it from the memory
card reader.
(4) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(5) USB 2.0 charging (powered) port Connects an optional USB device, such as a keyboard,
mouse,external drive, printer, scanner or USB hub. Standard
USB ports will not charge all USB devices or will charge using a
low current. Some USB devices require power and require you to
use a powered port.
(6) AC adapter/battery light
●
White: The AC adapter is connected and the battery is fully
charged.
●
Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery is
charging.
●
O: The battery is not charging.
(7) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
Right edge 7
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3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Locating the product number and serial number
The tablet and serial number (2) and product number (3) are located on the tablet bottom edge. This
information may be needed when travelling internationally or when contacting support.
Component
(1) Quick Response (QR) code
(2) Serial number
(3) Product number
(4) Warranty period
(5) Model number (select models only)
8 Chapter 3 Illustrated parts catalog
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Tablet major components
Item Component Spare part number
(1) Back cover 814709-001
814710-001
814711-001
(2) Battery, 2-cell, 33-Wh (includes cable and double-sided adhesive) 810985-005
(3) Webcam (includes cable and double-sided adhesive) 814739-001
(4) Power/volume button board (includes cable) 814722-001
(5) Speaker Kit (includes left and right speakers and cables) 814735-001
(6) Audio jack board (includes cable and double-sided adhesive) 814721-001
(7) Middle frame
(8) TouchPad board 814725-001
Tablet major components 9
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Item Component Spare part number
(9) Pogo (10-pin) docking connector board 814723-001
(10) Display panel assembly, 10.1-in (1280x800), AG, LED, WXGA, TouchScreen (includes bezel
and TouchScreen cable)
In Turbo Silver 814732-001
In Blizzard White 824609-001
In Sunset Red 824610-001
(11) System board equipped with an Intel Atom Z3736F 1.33-GHz quad core processor (SoC), a graphics subsystem with UMA
memory, and 2.0-GB DDR3L of system memory (includes replacement thermal material)
Equipped with a 64-GB eMMC hard drive (SoC) and the Windows 8 Standard operating
system
814737-601
Equipped with a 64-GB eMMC hard drive (SoC) and a non-Windows 8 operating system 814737-001
Equipped with a 32-GB eMMC hard drive (SoC) and the Windows 8 Standard operating
system
814736-601
Equipped with a 32-GB eMMC hard drive (SoC) and a non-Windows 8 operating system 814736-001
Thermal Material Kit (not illustrated, includes replacement thermal material) 826599-001
Miscellaneous parts
Component Spare part number
15-W AC adapter (includes USB extension cable) 792619-001
Duck head adapter:
For use in Australia 822328-005
For use in Europe 822328-004
For use in India 822328-006
For use in North America 822328-001
For use in the People’s Republic of China 822328-007
For use in South Korea 822328-009
For use in the United Kingdom 822328-003
Keyboard:
In Turbo Silver nish:
For use in Belgium 814718-A41
For use in Canada 814718-DB1
For use in the Czech Republic and Slovakia 814718-FL1
For use in Denmark, Finland, and Norway 814718-DH1
For use in France 814718-051
For use in Germany 814718-041
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Component Spare part number
For use in Greece 814718-151
For use in Hungary 814718-211
For use in Israel 814718-BB1
For use in Italy 814718-061
For use in Japan 814718-291
For use in Latin America 814718-161
For use in the Netherlands 814718-B31
For use in Portugal 814718-131
For use in Romania 814718-271
For use in Russia 814718-251
For use in Saudi Arabia 814718-171
For use in Slovenia 814718-BA1
For use in South Korea 814718-AD1
For use in Spain 814718-071
For use in Switzerland 814718-BG1
For use in Taiwan 814718-AB1
For use in Thailand 814718-281
For use in Turkey 814718-141
For use in the United Kingdom 814718-031
For use in the United States 814718-001
In Blizzard White nish:
For use in Belgium 814719-A41
For use in Canada 814719-DB1
For use in the Czech Republic and Slovakia 814719-FL1
For use in Denmark, Finland, and Norway 814719-DH1
For use in France 814719-051
For use in Germany 814719-041
For use in Greece 814719-151
For use in Hungary 814719-211
For use in Israel 814719-BB1
For use in Italy 814719-061
For use in Japan 814719-291
For use in Latin America 814719-161
For use in the Netherlands 814719-B31
Miscellaneous parts 11
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Component Spare part number
For use in Portugal 814719-131
For use in Romania 814719-271
For use in Russia 814719-251
For use in Saudi Arabia 814719-171
For use in Slovenia 814719-BA1
For use in South Korea 814719-AD1
For use in Spain 814719-071
For use in Switzerland 814719-BG1
For use in Taiwan 814719-AB1
For use in Thailand 814719-281
For use in Turkey 814719-141
For use in the United Kingdom 814719-031
For use in the United States 814719-001
In Sunset Red nish:
For use in Belgium 814720-A41
For use in Canada 814720-DB1
For use in the Czech Republic and Slovakia 814720-FL1
For use in Denmark, Finland, and Norway 814720-DH1
For use in France 814720-051
For use in Germany 814720-041
For use in Greece 814720-151
For use in Germany 814720-041
For use in Hungary 814720-211
For use in Israel 814720-BB1
For use in Japan 814720-291
For use in Latin America 814720-161
For use in the Netherlands 814720-B31
For use in Portugal 814720-131
For use in Romania 814720-271
For use in Russia 814720-251
For use in Saudi Arabia 814720-171
For use in Slovenia 814719-BA1
For use in Spain 814719-071
For use in South Korea 814720-AD1
12 Chapter 3 Illustrated parts catalog
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Component Spare part number
For use in Slovenia 814719-BA1
For use in Switzerland 814719-BG1
For use in Taiwan 814719-AB1
For use in Thailand 814719-281
For use in Turkey 814720-141
For use in the United Kingdom 814720-031
For use in United States 814720-001
Rubber Kit 814733-001
Screw Kit 814734-001
Antenna 814724-001
Miscellaneous parts 13
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Sequential part number listing
Spare part number Description
792619-001 15-W AC adapter with USB extension cable
810985-005 Battery, 2-cell, 33-Wh (includes cable and double-sided adhesive)
814709-001 Back cover in Turbo Silver Finish
814710-001 Back cover in Blizzard White nish
814711-001 Back cover in Sunset Red nish
814715-001 Display cable
814718-001 Keyboard with TouchPad in Turbo Silver nish for use in the United States
814718-031 Keyboard with TouchPad in Turbo Silver nish for use in the United Kingdom
814718-041 Keyboard with TouchPad in Turbo Silver nish for use in Germany
814718-051 Keyboard with TouchPad in Turbo Silver nish for use in France
814718-061 Keyboard with TouchPad in Turbo Silver nish for use in Italy
814718-071 Keyboard with TouchPad in Turbo Silver nish for use in Spain
814718-131 Keyboard with TouchPad in Turbo Silver nish for use in Portugal
814718-141 Keyboard with TouchPad in Turbo Silver nish for use in Turkey
814718-151 Keyboard with TouchPad in Turbo Silver nish for use in Greece
814718-161 Keyboard with TouchPad in Turbo Silver nish for use in Latin America
814718-171 Keyboard with TouchPad in Turbo Silver nish for use in Saudi Arabia
814718-211 Keyboard with TouchPad in Turbo Silver nish for use in Hungary
814718-251 Keyboard with TouchPad in Turbo Silver nish for use in Russia
814718-271 Keyboard with TouchPad in Turbo Silver nish for use in Romania
814718-281 Keyboard with TouchPad in Turbo Silver nish for use in Thailand
814718-291 Keyboard with TouchPad in Turbo Silver nish for use in Japan
814718-A41 Keyboard with TouchPad in Turbo Silver nish for use in Belgium
814718-AB1 Keyboard with TouchPad in Turbo Silver nish for use in Taiwan
814718-AD1 Keyboard with TouchPad in Turbo Silver nish for use in South Korea
814718-B31 Keyboard with TouchPad in Turbo Silver nish for use in the Netherlands
814718-BA1 Keyboard with TouchPad in Turbo Silver nish for use in Slovenia
814718-BB1 Keyboard with TouchPad in Turbo Silver nish for use in Israel
814718-BG1 Keyboard with TouchPad in Turbo Silver nish for use in Switzerland
814718-DB1 Keyboard with TouchPad in Turbo Silver nish for use in Canada
814718-DH1 Keyboard with TouchPad in Turbo Silver nish for use in Denmark, Finland, and Norway
814718-FL1 Keyboard with TouchPad in Turbo Silver nish for use in the Czech Republic and Slovakia
814719-001 Keyboard with TouchPad in Blizzard White nish for use in the United States
14 Chapter 3 Illustrated parts catalog
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Spare part number Description
814719-031 Keyboard with TouchPad in Blizzard White nish for use in the United Kingdom
814719-041 Keyboard with TouchPad in Blizzard White nish for use in Germany
814719-051 Keyboard with TouchPad in Blizzard White nish for use in France
814719-061 Keyboard with TouchPad in Blizzard White nish for use in Italy
814719-071 Keyboard with TouchPad in Blizzard White nish for use in Spain
814719-131 Keyboard with TouchPad in Blizzard White nish for use in Portugal
814719-141 Keyboard with TouchPad in Blizzard White nish for use in Turkey
814719-151 Keyboard with TouchPad in Blizzard White nish for use in Greece
814719-161 Keyboard with TouchPad in Blizzard White nish for use in Latin America
814719-171 Keyboard with TouchPad in Blizzard White nish for use in Saudi Arabia
814719-211 Keyboard with TouchPad in Blizzard White nish for use in Hungary
814719-251 Keyboard with TouchPad in Blizzard White nish for use in Russia
814719-271 Keyboard with TouchPad in Blizzard White nish for use in Romania
814719-281 Keyboard with TouchPad in Blizzard White nish for use in Thailand
814719-291 Keyboard with TouchPad in Blizzard White nish for use in Japan
814719-A41 Keyboard with TouchPad in Blizzard White nish for use in Belgium
814719-AB1 Keyboard with TouchPad in Blizzard White nish for use in Taiwan
814719-AD1 Keyboard with TouchPad in Blizzard White nish for use in South Korea
814719-B31 Keyboard with TouchPad in Blizzard White nish for use in the Netherlands
814719-BA1 Keyboard with TouchPad in Blizzard White nish for use in Slovenia
814719-BB1 Keyboard with TouchPad in Blizzard White nish for use in Israel
814719-BG1 Keyboard with TouchPad in Blizzard White nish for use in Switzerland
814719-DB1 Keyboard with TouchPad in Blizzard White nish for use in Canada
814719-DH1 Keyboard with TouchPad in Blizzard White nish for use in Denmark, Finland, and Norway
814719-FL1 Keyboard with TouchPad in Blizzard White nish for use in the Czech Republic and Slovakia
814720-001 Keyboard with TouchPad in Sunset Red nish for use in the United States
814720-031 Keyboard with TouchPad in Sunset Red nish for use in the United Kingdom
814720-041 Keyboard with TouchPad in Sunset Red nish for use in Germany
814720-051 Keyboard with TouchPad in Sunset Red nish for use in France
814720-061 Keyboard with TouchPad in Sunset Red nish for use in Italy
814720-071 Keyboard with TouchPad in Sunset Red nish for use in Spain
814720-131 Keyboard with TouchPad in Sunset Red nish for use in Portugal
814720-141 Keyboard with TouchPad in Sunset Red nish for use in Turkey
814720-151 Keyboard with TouchPad in Sunset Red nish for use in Greece
Sequential part number listing 15
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Spare part number Description
814720-161 Keyboard with TouchPad in Sunset Red nish for use in Latin America
814720-171 Keyboard with TouchPad in Sunset Red nish for use in Saudi Arabia
814720-211 Keyboard with TouchPad in Sunset Red nish for use in Hungary
814720-251 Keyboard with TouchPad in Sunset Red nish for use in Russia
814720-271 Keyboard with TouchPad in Sunset Red nish for use in Romania
814720-281 Keyboard with TouchPad in Sunset Red nish for use in Thailand
814720-291 Keyboard with TouchPad in Sunset Red nish for use in Japan
814720-A41 Keyboard with TouchPad in Sunset Red nish for use in Belgium
814720-AB1 Keyboard with TouchPad in Sunset Red nish for use in Taiwan
814720-AD1 Keyboard with TouchPad in Sunset Red nish for use in South Korea
814720-B31 Keyboard with TouchPad in Sunset Red nish for use in the Netherlands
814720-BA1 Keyboard with TouchPad in Sunset Red nish for use in Slovenia
814720-BB1 Keyboard with TouchPad in Sunset Red nish for use in Israel
814720-BG1 Keyboard with TouchPad in Sunset Red nish for use in Switzerland
814720-DB1 Keyboard with TouchPad in Sunset Red nish for use in Canada
814720-DH1 Keyboard with TouchPad in Sunset Red nish for use in Denmark, Finland, and Norway
814720-FL1 Keyboard with TouchPad in Sunset Red nish for use in the Czech Republic and Slovakia
814721-001 Audio jack board (includes cable and double-sided adhesive)
814722-001 Power/volume button board (includes cable)
814723-001 Pogo (10-pin) docking connector board (includes cable)
814724-001 Antenna
814732-001 Display panel assembly, in Turbo Silver, 10.1-in (1280x800), AG, LED, WXGA, TouchScreen (includes bezel
and TouchScreen cable)
814733-001 Rubber Kit
814734-001 Screw Kit
814735-001 Speaker Kit (includes left and right speakers and cables)
814736-001 System board equipped with an Intel Atom Z3736F 1.33-GHz quad core processor (SoC), a graphics
subsystem with UMA memory, 2.0-GB DDR3L system memory, a 32-GB eMMC hard drive (SoC), and a nonWindows 8 operating system (includes replacement thermal material)
814736-601 System board equipped with an Intel Atom Z3736F 1.33-GHz quad core processor (SoC), a graphics
subsystem with UMA memory, 2.0-GB DDR3L system memory, a 32-GB eMMC hard drive (SoC), and the
Windows 8 Standard operating system (includes replacement thermal material)
814737-001 System board equipped with an Intel Atom Z3736F 1.33-GHz quad core processor (SoC), a graphics
subsystem with UMA memory, 2.0-GB DDR3L system memory, a 64-GB eMM hard drive (SoC), and a nonWindows 8 operating system (includes replacement thermal material)
814737-601 System board equipped with an Intel Atom Z3736F 1.33-GHz quad core processor (SoC), a graphics
subsystem with UMA memory, 2.0-GB DDR3L system memory, a 64-GB eMMC hard drive (SoC), and the
Windows 8 Standard operating system (includes replacement thermal material)
16 Chapter 3 Illustrated parts catalog
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Spare part number Description
814739-001 Webcam module (includes cable and double-sided adhesive)
Middle frame
822328-001 Duck head adapter for use in North America
822328-003 Duck head adapter for use in the United Kingdom
822328-004 Duck head adapter for use in Europe
822328-005 Duck head adapter for use in Australia
822328-006 Duck head adapter for use in India
822328-007 Duck head adapter for use in the People’s Republic of China
822328-009 Duck head adapter for use in South Korea
824609-001 Display panel assembly, in Blizzard White, 10.1-in (1280x800), AG, LED, WXGA, TouchScreen (includes
bezel and TouchScreen cable)
824610-001 Display panel assembly, in Sunset Red, 10.1-in (1280x800), AG, LED, WXGA, TouchScreen (includes bezel
and TouchScreen cable)
826599-001 Thermal Material Kit (includes replacement thermal material)
Sequential part number listing 17
Page 24
4 Removal and replacement preliminary
requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Magnetic screw driver
●
Phillips P0 screw driver
●
Plastic case utility tool
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the tablet, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the maintenance
instructions.
Cables and connectors
CAUTION: When servicing the tablet, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the tablet.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.
18 Chapter 4 Removal and replacement preliminary requirements
Page 25
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the tablet when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by dierent
activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Grounding guidelines 19
Page 26
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●
Use conductive eld service tools, such as cutters, screw drivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
20 Chapter 4 Removal and replacement preliminary requirements
Page 27
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be
eective, the conductive must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or oor mats with hard ties to the ground
●
Field service kits
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Grounding guidelines 21
Page 28
5 Removal and replacement procedures
This chapter provides removal and replacement procedures for authorized service provider only parts.
CAUTION: Tablet components described in this chapter should only be accessed by an authorized service
provider. Accessing these parts can damage the tablet and void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Tablet component replacement procedures
There are as many as 20 screws that must be removed, replaced, and/or loosened when servicing the tablet.
Make special note of each screw size and location during removal and replacement.
Back cover
Description Spare part number
Back cover
In Turbo Silver nish 814709-001
In Blizzard White nish 814710-001
In Sunset Red nish 814711-001
Display panel assembly, 10.1-in, AG, LED, WXGA, TouchScreen (includes bezel and TouchScreen cable)
In Turbo Silver nish 814732-001
In Blizzard White nish 824609-001
In Sunset Red nish 824610-001
Before disassembling the tablet, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
NOTE: When replacing the back cover, be sure to remove the Pogo connector and cable (see Pogo (10-pin)
docking connector board on page 36) from the defective back cover and installed on the replacement back
cover.
Remove the back cover:
CAUTION: Before turning the display panel assembly upside down, make sure the work surface is clear of
tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display
panel assembly.
22 Chapter 5 Removal and replacement procedures
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1. Place the tablet on a at surface, display panel side down, with the power button toward you.
2. Insert a thin, plastic tool between the back cover and the display panel assembly. The rst insertion
point should be just to the left of the microphone openings.
3. Lift the front edge of the back cover (1) until it separates from the display panel assembly.
4. Lift the left and right edges of the back cover (2) until it separates from the display panel assembly.
5. Release the zero insertion force (ZIF) connector (3) to which the Pogo connector cable is attached, and
then disconnect the Pogo connector cable from the system board.
6. Remove the back cover (4).
Reverse this procedure to install the back cover.
Battery
Description Spare part number
Battery, 2-cell, 33-Wh (includes cable and double-sided adhesive) 810985-005
Before removing the battery, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 22).
WARNING! To reduce potential safety issues, use only the battery provided with the tablet, a replacement
battery provided by HP, or a compatible battery purchased from HP.
Battery 23
Page 30
CAUTION: Removing a battery that is the sole power source for the tablet can cause loss of information. To
prevent loss of information, save your work or shut down the tablet through Windows before removing the
battery.
Remove the battery:
1. Disconnect the four screws(1) from the system board.
2. Disconnect the battery cable (2) from the system board.
3. Detach the battery (3) from the display panel assembly. (The battery is attached to the display panel
assembly with double-sided adhesive.)
4. Remove the battery.
Reverse this procedure to install the battery.
24 Chapter 5 Removal and replacement procedures
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Audio jack board
Description Spare part number
Audio jack board (includes cable and double-sided adhesive) 814721-001
Before removing the audio jack board, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 22).
5. Disconnect the battery cable from the system board (see Battery on page 23).
Remove the audio jack board:
1. Release the ZIF connector (1) to which the audio jack board cable is attached, and then disconnect the
audio jack board cable from the system board.
2. Detach the audio jack board cable (2) from the display panel assembly. (The audio jack board cable is
attached to the display panel assembly with double-sided adhesive.)
3. Remove the two screws (3) that secure the audio jack board to the display panel assembly.
4. Remove the audio jack board (4) and cable.
Reverse this procedure to install the audio jack board and cable.
Audio jack board 25
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Speakers
Description Spare part number
Speaker Kit (includes left and right speakers and cables) 814735-001
Before removing the speakers, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 22).
5. Remove the battery (see Battery on page 23).
Remove the speakers:
1. Disconnect the speaker cable (1) from the system board.
2. Release the ground tape (2) that secures the speaker cable to the display panel assembly.
3. Release the speaker cable from the clips (3) and routing channel built into display panel assembly.
4. Remove the four screws (1) that secure the speakers to the display panel assembly.
26 Chapter 5 Removal and replacement procedures
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5. Remove the speakers (2).
Reverse this procedure to install the speakers.
Speakers 27
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TouchPad board
Description Spare part number
TouchPad board (includes cable) 814725-001
Before removing the TouchPad cable, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 22).
5. Disconnect the battery cable from the system board (see Battery on page 23).
Remove the TouchPad cable:
1. Remove the tape (1) covering the ZIF connector.
2. Release the ZIF connector (2) to which the TouchPad cable is attached, and then disconnect the
TouchPad from the display panel assembly.
3. Remove the TouchPad cable (3).
28 Chapter 5 Removal and replacement procedures
Page 35
4. Loosen the TouchPad board (1), and then lift the board remove it (2).
Reverse this procedure to install the TouchPad cable.
System board
Description Spare part number
System board equipped with an Intel Atom Z3736F 1.33-GHz quad core processor (SoC), a graphics subsystem with UMA memory, and
2.0-GB of DDR3L system memory (includes replacement thermal material)
Equipped with a 64-GB eMMC hard drive (SoC) and the Windows 8 Standard operating system 814737-601
Equipped with a 64-GB eMMC hard drive (SoC) and a non-Windows 8 operating system 814737-001
Equipped with a 32-GB eMMC hard drive (SoC) and the Windows 8 Standard operating system 814736-601
Equipped with a 32-GB eMMC hard drive (SoC) and a non-Windows 8 operating system 814736-001
Thermal Material Kit (includes replacement thermal material) 826599-001
Before removing the system board, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 22).
5. Disconnect the battery cable from the system board (see Battery on page 23).
Remove the system board:
1. Disconnect the following cables from the system board:
(1) Audio jack board cable ZIF connector on the system board (see Audio jack board on page 25)
System board 29
Page 36
(2) ZIF connector on the system board (see TouchPad board on page 28)
(3) TouchScreen cable ZIF connectors on the system board (2 connectors)
(4) Speaker cable (see Speakers on page 26)
(5) Antenna cable from terminal on the system board
(6) Power/volume button board cable ZIF connector on the system board (see Power/volume button
board on page 32)
2. Remove the ve screws (1) that secure the system board to the display panel assembly.
3. Remove the system board (2).
30 Chapter 5 Removal and replacement procedures
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NOTE: The thermal material must be thoroughly cleaned from the surfaces of the display panel assembly
and the system board components each time the system board is removed. Replacement thermal material is
included with the system board and system board spare part kits. Replacement thermal material is also
included in the Thermal Material Kit, spare part number 826599-001.
The following illustration shows the replacement thermal material locations on the system board (2), (4), (6),
and (8), and the display panel assembly (1), (3), (5) and (7).
Reverse this procedure to install the system board.
System board 31
Page 38
Wireless antenna
Description Spare part number
Wireless antenna 814724-001
Before removing the wireless antenna, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 22).
5. Disconnect the battery cable from the system board (see Battery on page 23).
Remove the wireless antenna:
▲
Release the wireless antenna cable from the routing channels (1) to which the wireless antenna cable is
attached, and then remove the wireless antenna (2) and cable.
Reverse this procedure to install the wireless antenna.
Power/volume button board
Description
Spare part number
Power/volume button board (includes cable) 814722-001
32 Chapter 5 Removal and replacement procedures
Page 39
Before removing the power/volume button board, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 22), and then remove the following components:
a. Battery (see Battery on page 23)
b. Audio jack board (see Audio jack board on page 25)
c. System board (see System board on page 29)
d. Speakers (see Speakers on page 26)
Remove the power/volume button board:
1. Release the ZIF connector (1) to which the power/volume button board cable is attached, and then
disconnect the power/volume button board cable from the system board.
2. Remove the broad head screw (2) that secures the power/volume button board to the display panel
assembly.
3. Remove the power/volume button board (3) and cable.
Reverse this procedure to install the power/volume button board.
Power/volume button board 33
Page 40
Webcam module
Description Spare part number
Webcam module (includes cable and double-sided adhesive) 814739-001
Before removing the webcam module, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 22).
5. Remove the battery (see Battery on page 23).
Remove the webcam module:
1. Release the ground tape (1) that secures the webcam module to the display panel assembly.
2. Detach the microphones (2) from the display panel assembly. (The webcam module cable is attached to
the display panel assembly with double-sided adhesive.)
3. Remove the broad head screw (3) that secures the webcam module to the display panel assembly.
4. Remove the webcam module (4).
NOTE: When removing the webcam module, the microphone rubber covers (5) may be inadvertently
removed. Reinstall the rubber covers if they are removed.
5. Remove the webcam module and cable.
Reverse this procedure to install the webcam module.
34 Chapter 5 Removal and replacement procedures
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Middle frame
Description Spare part number
Middle frame
Before removing the middle frame, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 22).
5. Disconnect the battery cable from the system board (see Battery on page 23).
Remove the middle frame:
1. Remove the six screws (1) that secure the middle frame to the display panel assembly.
2. Remove the middle frame (2).
Reverse this procedure to install the middle frame.
Middle frame 35
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Pogo (10-pin) docking connector board
Description Spare part number
Pogo (10-pin) docking connector board (includes cable) 814723-001
Before removing the Pogo-pin (10-pin) docking connector, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 22).
5. Disconnect the battery cable from the system board (see Battery on page 23).
Remove the Pogo-(10-pin) docking connector board:
1. Release the ZIF connector (1) that secures the Pogo (10-pin) docking connector board to the display
panel assembly.
36 Chapter 5 Removal and replacement procedures
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2. Remove the two screws (1) that secures the Pogo (10-pin) docking connector board to the display panel
assembly, and then remove the Pogo (10-pin) docking connector board (2).
Reverse this procedure to install the Pogo (10-pin) docking connector board.
Pogo (10-pin) docking connector board 37
Page 44
6 Using Setup Utility (BIOS) and HP PC
Hardware Diagnostics (UEFI)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the tablet, and the amount of
system and extended memory.
Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
NOTE: To start Setup Utility, your computer must be in notebook mode and you must use the keyboard
attached to your notebook. The on-screen keyboard, which displays in tablet mode, cannot access Setup
Utility.
●
Computers or tablets with keyboards:
▲
Turn on or restart the computer, quickly press esc, and then press f10.
●
Tablets without keyboards:
1. Turn on or restart the tablet, and then quickly hold down the volume down button.
2. Tap f10.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed from the Start screen by
typing support, selecting the HP Support Assistant app, selecting My computer, and then selecting
System Information, or by using Setup Utility (BIOS).
To use Setup Utility (BIOS):
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 38).
2. Select Main, and then make note of the BIOS version.
3. Select Exit, select Exit Discarding Changes, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 39.
38 Chapter 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)
Page 45
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
●
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
●
Do not shut down the computer or initiate Sleep.
●
Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. From the Start screen, type support, and then select the HP Support Assistant app.
– or –
From the Windows desktop, select the question mark icon in the taskbar.
2. Select Updates and tune-ups, and then select Check for HP updates now.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. From the Start screen, type file, and then select File Explorer.
– or –
From the Windows desktop, right-click or tap and hold the Start button, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click or double-tap the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Updating Setup Utility (BIOS) 39
Page 46
Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
NOTE: To start Setup Utility, your computer must be in notebook mode and you must use the keyboard
attached to your tablet. The on-screen keyboard, which displays in tablet mode, cannot access Setup Utility.
To start HP PC Hardware Diagnostics (UEFI):
1. Start Setup Utility:
●
Computers or tablets with keyboards:
▲
Turn on or restart the computer, quickly press esc.
●
Tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume down button.
2. Press or tap f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 40.
b. Hard drive
c. Setup Utility (BIOS)
3. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you
want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test, press or tap esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Download any version of UEFI for a specic product:
1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.
2. Select Drivers & Downloads.
3. In the text box, enter the product name, and then select Go.
– or –
Select Find now to let HP automatically detect your product.
40 Chapter 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)
Page 47
4. Select your computer model, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you
want.
Using HP PC Hardware Diagnostics (UEFI) 41
Page 48
7 Specications
Metric U.S.
Dimensions (landscape orientation)
Width 26.40 cm 10.4 in
Depth 17.00 cm 6.7 in
Height 0.97 cm 0.38 in
Weight (lowest weight conguration) 598 g 1.32 lb
Input power 5 V dc @ 3A - 15W
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms.
NOTE: The tablet operating voltage and current can be found on the system regulatory label.
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating 20°C to 60°C 4°F to 140°F
Relative humidity (non-condensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating 15 m to 3,048 m ?50 ft to 10,000 ft
Nonoperating 15 m to 12,192 m ?50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
42 Chapter 7 Specications
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8 Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most models.
●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to Help and Support.
▲
From the Start screen, type help, and then select Help and Support.
IMPORTANT: If you will be using F11 startup recovery or USB media recovery to recover your system, the
tablet battery must be at least 70% charged before you start the recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 43. For information on the recovery options that are available using the recovery media, see
Recovering using HP Recovery Manager on page 45.
●
Use Windows tools to create system restore points and create backups of personal information.
For more information, see Using Windows tools on page 44.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
IMPORTANT: If your computer does not list a Create recovery media option, you can obtain recovery media
for your system from HP. See the Worldwide Telephone Numbers booklet included with the computer. You can
also nd contact information on the HP website. Go to http://www.hp.com/support, select your country or
region, and follow the on-screen instructions.
HP Recovery Manager is a software program that allows you to create recovery media (using either a ash
drive or a set of DVDs) after you successfully set up the computer. HP Recovery media can be used to perform
system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating
system and software programs that were installed at the factory and then congures the settings for the
programs. HP Recovery media can also be used to customize the system or restore the factory image if you
replace the hard drive.
●
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a
safe place.
●
HP Recovery Manager examines the computer and determines the required storage capacity for the
media that will be required.
Creating recovery media and backups 43
Page 50
●
To create recovery discs, your computer must have an optical drive with DVD writer capability, and you
must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable
discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not
compatible with HP Recovery Manager software. Or, instead, you can use a high-quality blank USB ash
drive.
●
If your computer does not include an integrated optical drive with DVD writer capability, but you would
like to create DVD recovery media, you can use an external optical drive (purchased separately) to create
recovery discs. If you use an external optical drive, it must be connected directly to a USB port on the
computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. If you
cannot create DVD media yourself, you can obtain recovery discs for your computer from HP. See the
Worldwide Telephone Numbers booklet included with the computer. You can also nd contact
information on the HP website. Go to http://www.hp.com/support, select your country or region, and
follow the on-screen instructions.
●
Be sure that the computer is connected to AC power before you begin creating the recovery media.
●
The creation process can take an hour or more. Do not interrupt the creation process.
●
If necessary, you can exit the program before you have nished creating all of the recovery DVDs. HP
Recovery Manager will nish burning the current DVD. The next time you start HP Recovery Manager,
you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For tablets with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. From the Start screen, type recovery, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 45.
Using Windows tools
You can use Windows tools to create system restore points and create backups of personal information.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see Help and Support.
▲
From the Start screen, type help, and then select Help and Support.
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all models.
●
Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see Help and Support.
▲
From the Start screen, type help, and then select Help and Support.
●
On select products, if you need to correct a problem with a preinstalled application or driver, use the
Reinstall drivers and/or applications option of HP Recovery Manager to reinstall the individual
application or driver.
44 Chapter 8 Backing up, restoring, and recovering
Page 51
▲
From the Start screen, type recovery, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
●
On select products, if you want to reset your computer using a minimized image, you can choose the HP
Minimized Image Recovery option from the HP Recovery partition or HP Recovery media. Minimized
Image Recovery installs only drivers and hardware-enabling applications. Other applications included in
the image continue to be available for installation through the Reinstall drivers and/or applications
option in HP Recovery Manager.
For more information, see Recovering using HP Recovery Manager on page 45.
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 45. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 43.
●
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 45.
●
On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 47.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 43.
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 43.
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 43.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
Restore and recovery 45
Page 52
●
System Recovery Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.
●
Minimized Image Recovery (select products only) Reinstalls the operating system and all hardwarerelated drivers and software, but not other software applications.
●
Factory Reset Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery and, on select products, Minimized
Image Recovery.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery or, on select products, minimized image
recovery without the need for recovery discs or a recovery USB ash drive. This type of recovery can be used
only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For tablets with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps (select products only).
1. From the Start screen, type recovery, select HP Recovery Manager, and then select HP Recovery
Environment
.
- or-
Press f11 while the computer boots, or press and hold f11 as you press the power button.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal les.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 46.
3. Follow the on-screen instructions.
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
46 Chapter 8 Backing up, restoring, and recovering
Page 53
1. Insert the HP Recovery media.
2. Start Computer Setup:
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For computers or tablets without keyboards attached:
▲
Turn on or restart the computer, quickly press the volume down button, and then tap f9 for boot
options.
- or -
Turn on or restart the computer, quickly press the Windows button, and then tap f9 for boot
options.
3. Select the optical drive or USB ash drive from which you want to boot.
4. Follow the on-screen instructions.
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh
option or the Windows option to remove everything and reinstall Windows. In addition, you will not be able to
perform System Recovery or Minimized Image Recovery from the HP Recovery partition. So before you
remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products
only) on page 43.
Follow these steps to remove the HP Recovery partition:
1. From the Start screen, type recovery, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
Restore and recovery 47
Page 54
9 Power cord set requirements
The wide-range input feature of the tablet permits it to operate from any line voltage from 100 to 120 volts
AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the tablet meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the tablet is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the tablet.
Requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
South Korea EK 4
48 Chapter 9 Power cord set requirements
Page 55
Country/region Accredited agency Applicable note number
Sweden CEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.
3. The appliance coupler, exible cord, and wall plug must bear a T mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm conductor size. The wall plug must be a twopole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.
4. The exible cord must be Type RVV, 3-conductor, 0.75-mm conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
Requirements for specic countries and regions 49
Page 56
10 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
50 Chapter 10 Recycling
Page 57
Index
A
AC adapter, spare part number 10,
14
AC adapter/battery 7
ambient light sensor, identifying 4
antenna
spare part number 16
antenna, spare part number 13
audio jack board
removal 25
spare part number 9, 16, 25
audio, product description 1
audio-out (headphone)/audio-in
(microphone) jack, identifying 6
B
back cover
removal 22
spare part number 9, 14, 22
backups 43
battery
removal 23
spare part number 9, 14, 23
BIOS
determining version 38
downloading an update 39
starting the Setup Utility 38
updating 38
boot order
changing 46
buttons
power 5
volume 7
Windows 7
C
cables, service considerations 18
components
bottom edge 5
display 4
top edge 5
connectors, service considerations
18
D
display cable
spare part number 14
display panel assembly, spare part
number 10, 16, 17, 22
display panel, product description 1
duck head adapter, spare part
numbers 10, 17
E
electrostatic discharge 19
equipment guidelines 21
external expansion, product
description 1
G
graphics, product description 1
grounding guidelines 19
guidelines
equipment 21
grounding 19
packaging 20
transporting 20
workstation 20
H
HDMI port
identifying 7
HP PC Hardware Diagnostics (UEFI)
downloading 40
HP Recovery Manager
correcting boot problems 46
starting 46
HP Recovery media
creating 43
recovery 46
HP Recovery partition
recovery 46
removing 47
I
internal microphones, identifying 5
J
jacks
audio-out (headphone)/audio-in
(microphone) 6
K
keyboard
product description 1
spare part numbers 10, 14, 15,
16
L
lights
AC adapter/battery 7
M
magnetic latches, identifying 5
mass storage device, product
description 1
memory card reader, identifying 7
memory card, identifying 7
memory module, product
description 1
microphone
product description 1
middle frame
removal 35
spare part number 9, 17, 35
minimized image recovery 46
minimized image, creating 45
model name 1
O
operating system, product
description 2
original system recovery 45
P
packaging guidelines 20
plastic parts, service
considerations 18
Pogo (10-pin) docking connector
board
removal 36
spare part number 10, 36
Index 51
Page 58
Pogo (10-pin) docking connector,
identifying 5
Pogo connector board
spare part number 16
ports
HDMI 7
product description 1
USB 2.0 7
power button, identifying 5
power connector 7
power cord, set requirements 48
power requirements, product
description 2
power/volume button board
removal 32
spare part number 9, 16, 32
processor, product description 1
product description
audio 1
display panel 1
external expansion 1
graphics 1
keyboard 1
mass storage 1
memory module 1
microphone 1
operating system 2
ports 1
power requirements 2
processors 1
product name 1
sensor 1
serviceability 2
video 1
wireless networking 1
product name 1
R
recover
options 44
recovery
discs 44, 46
HP Recovery Manager 45
media 46
starting 46
supported discs 44
system 45
USB ash drive 46
using HP Recovery media 44
recovery media
creating 43
creating using HP Recovery
Manager 44
recovery partition
removing 47
Rubber Kit, spare part number 13,
16
S
Screw Kit, spare part number 13, 16
sensor, product description 1
service considerations
cables 18
connectors 18
plastic parts 18
serviceability, product description 2
slots
memory card reader 7
Speaker Kit, spare part number 9,
16, 26
speakers
removal 26
spare part number 9, 16, 26
speakers, identifying 4
supported discs, recovery 44
system board
removal 29
spare part numbers 10, 16, 29
system recovery 45
system restore point
creating 44
system restore point, creating 43
T
tablet
major components 9
specications 42
Thermal Material Kit, spare part
number 10, 17, 29
tools required 18
TouchPad board
removal 28
spare part number 9, 28
transporting guidelines 20
U
USB 2.0 port, identifying 7
V
video, product description 1
volume buttons 7
W
webcam
identifying 4
webcam light, identifying 4
webcam module
removal 34
spare part number 9, 17, 34
Windows
system restore point 43, 44
Windows button, identifying 7
Windows tools
using 44
wireless antenna
removal 32
spare part number 32
wireless networking, product
description 1
workstation guidelines 20
52 Index
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