HP Pavilion x2 Maintenance and Service Guide

HP Pavilion x2 Detachable PC

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a U.S. registered trademark of Intel Corporation. Microsoft, Windows is a U.S. registered trademark of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: August 2014

Document Part Number: 786632-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your tablet.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this tablet, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the tablet, please contact your local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................................................... 1

2 External component identification ..................................................................................................................... 3

Finding your hardware and software information ................................................................................. 3

Locating hardware ............................................................................................................... 3

Locating software ................................................................................................................. 3

Display .................................................................................................................................................. 4

Top edge .............................................................................................................................................. 5

Bottom edge ......................................................................................................................................... 5

Left edge .............................................................................................................................................. 6

Right edge ............................................................................................................................................ 7

3 Illustrated parts catalog ..................................................................................................................................... 8

Locating the product number and serial number .................................................................................. 8

Tablet major components ..................................................................................................................... 9

Miscellaneous parts ............................................................................................................................ 10

Sequential part number listing ............................................................................................................ 11

4 Removal and replacement preliminary requirements ..................................................................................... 13

Tools required .................................................................................................................................... 13

Service considerations ....................................................................................................................... 13

Plastic parts ....................................................................................................................... 13

Cables and connectors ...................................................................................................... 13

Grounding guidelines ......................................................................................................................... 13

Electrostatic discharge damage ......................................................................................... 13

Packaging and transporting guidelines ............................................................. 15

Workstation guidelines ..................................................................... 15

5 Removal and replacement procedures ........................................................................................................... 17

Tablet component replacement procedures ....................................................................................... 17

Back cover .......................................................................................................................................... 17

Docking port board ............................................................................................................................. 19

Battery ................................................................................................................................................ 20

Display panel cable ............................................................................................................................ 22

Audio jack board ................................................................................................................................. 23

System board ..................................................................................................................................... 24

Webcam module ................................................................................................................................ 27

Speakers ............................................................................................................................................ 28

Middle frame ....................................................................................................................................... 30

Power/volume button board ............................................................................................................... 31

6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ............................................................ 33

Starting Setup Utility (BIOS) ............................................................................................................... 33

Updating the BIOS ............................................................................................................................. 33

Determining the BIOS version ........................................................................................... 33

Downloading a BIOS update ............................................................................................. 34

Using HP PC Hardware Diagnostics (UEFI) ...................................................................................... 35

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 35

7 Specifications .................................................................................................................................................. 36

8 Backing up, restoring, and recovering ............................................................................................................ 37

Creating recovery media and backups ............................................................................................... 37

Creating HP Recovery media ............................................................................................ 37

Restore and recovery ......................................................................................................................... 38

Recovering using HP Recovery Manager .......................................................................... 39

What you need to know ..................................................................................... 39

Using the HP Recovery partition (select models only) ...................................... 39

Using HP Recovery media to recover ............................................................... 40

Changing the tablet boot order .......................................................................... 40

9 Power cord set requirements .......................................................................................................................... 41

Requirements for all countries ............................................................................................................ 41

Requirements for specific countries and regions ............................................................................... 41

10 Recycling ...................................................................................................................................................... 43

Index ................................................................................................................................................................... 44

1 Product description

Category Description

Product Name HP Pavilion x2 Detachable PC

Processor Intel® Atom Z3745D 1.33- to 1.83-GHz quad core processor soldered-on-circuit (SoC)

Panel 10.1-in (1280×800), Antiglare (AG), light-emitting diode (LED), WXGA, TouchScreen

display panel

Graphics Internal graphics: Intel 7th generation graphics and media encode/decode engine 2D/3D

graphics

Supports DX11, OpenGL 3.0 (OGL 3.0), OpenCL 1.2 (OCL 1.2), and OpenGLES 2.0 (OGLES 2.0)

Memory On-board; non-accessible

2-GB DDR3L

Single channel on-board (4 Gb×16 DDR3L@1600-GHz IC; 96 ball)

Supports up to 2-GB max system memory

Mass storage Supports 32- or 64-GB eMMC (v4.5)

Audio and video Stereo speakers (2)

Dual array digital microphones with appropriate beam-forming, echo-cancellation, and noise-suppression software

DTS Studio Sound

Audio codec ALC5642

HD webcam: 1/6-in, F2.4, 1.26-MP max., (1296×976), 720P, 36.7 fps

Sensor Accelerometer

Ambient Light Sensor

eCompass

Gyroscope

Wireless networking Integrated wireless option: Broadcom BCM43340 (1×1 a/b/g/n, DB, Bluetooth 4.0)

with dual antennas (SDIO+UART)

AzureWave AW-AH640

Supports Miracast

Supports WiDi (v4.1)

External expansion Integrated micro SD Card Reader expandable to 32-GB

Ports

Audio: headphone/microphone combo jack

●

Micro SD Card Reader

●

Micro USB port supporting charging and data (1 USB 3.0, 1 USB 2.0)

●

Micro HDMI v1.4a port supporting up to 1080p @ 60Hz

●

Pogo-pin (9-pin) docking connector

●

Category Description

Keyboard 93% island-style thin cover keyboard (1.5-mm travel distance) with image sensor clickpad

Multitouch gestures enabled for clickpad

Power requirements Supports a 2-cell, 35-Wh battery (non-removable), USB charging

Supports a 15-W AC adapter with DC plug and localized cable plug support

Operating system Preinstalled: Microsoft Windows 8.1 Update Bing 32-bit Wimboot

Serviceability End user replaceable part: AC adapter and keyboard

2 Chapter 1 Product description

2 External component identification

Finding your hardware and software information

Locating hardware

To find out what hardware is installed on your tablet:

1. From the Start screen, type control panel, and then select Control Panel.

‒ or –

From the Windows desktop, right-click the Start button, and then select Control Panel.

2. Select System and Security, select System, and then click Device Manager in the left column.

A list displays all the devices installed on your tablet.

For information about system hardware components and the system BIOS version number, press fn +esc (select models only).

Locating software

To find out what software is installed on your tablet:

From the Start screen, click the down arrow in the lower-left corner of the screen.

▲

‒ or –

From the Windows desktop, right-click the Start button, and then select Programs and Features.

Finding your hardware and software information 3

Display

Item Component Description

(1) Speakers (2) Produce sound.

(2) Webcam Records video and captures photographs. Some

models allow you to video conference and chat online using streaming video.

To use the webcam, from the Start screen, type camera, and then select Camera from the list of applications.

(3) Webcam light On: The webcam is in use.

(4) Ambient light sensor Automatically adjusts the display brightness based

on the lighting conditions in your environment.

4 Chapter 2 External component identification

Top edge

Item Component Description

(1) Internal microphones (2) Record sound.

(2) Power button

Bottom edge

When the tablet is off, press the button to turn

●

on the tablet.

When the tablet is on, press the button briefly to

●

initiate Sleep.

When the tablet is in the Sleep state, press the

●

button briefly to exit Sleep.

When the tablet is in Hibernation, press the

●

button briefly to exit Hibernation.

CAUTION: Pressing and holding down the power

button will result in the loss of unsaved information.

If the tablet has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button down for at least 10 seconds to turn off the tablet.

To learn more about your power settings, see your power options. From the Start screen, type power, select Power and sleep settings, and then select Power and sleep from the list of applications.

Item Component Description

(1) Docking port Connects the tablet to the keyboard base.

(2) Product and regulatory information Provides product and regulatory information (select

models only).

Top edge 5

Left edge

Item Component Description

(1) Audio-out (headphone)/Audio-in (microphone) jack Connects optional powered stereo speakers,

headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.

WARNING! To reduce the risk of personal injury,

adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app.

NOTE: When a device is connected to the jack, the

tablet speakers are disabled.

NOTE: Be sure that the device cable has a 4-

conductor connector that supports both audio-out (headphone) and audio-in (microphone).

6 Chapter 2 External component identification

Right edge

Item Component Description

(1) Power connector Connects an AC adapter.

(2) USB 3.0 port Connects an optional USB device, such as a

(3) HDMI port Connects an optional video or audio device, such as

(4) Memory card reader Reads optional memory cards that store, manage,

keyboard, mouse, external drive, printer, scanner or USB hub.

a highdefinition television, any compatible digital or audio component, or a high-speed HDMI device.

share, or access information. To insert a card: Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then push in on the card until it is firmly seated. To remove a card: Press in on the card until it pops out.

(5) Windows key Returns you to the Start screen from an open app or

the Windows desktop.

NOTE: Pressing the Windows key again will return

you to the previous screen.

(6) Volume down button Decreases speaker volume.

(7) Volume up button Increases speaker volume.

Right edge 7

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information

on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Locating the product number and serial number

The tablet product number (1) and serial number (2) are located on the tablet bottom edge. This information may be needed when travelling internationally or when contacting support.

8 Chapter 3 Illustrated parts catalog

Tablet major components

Item Component Spare part number

(1) Back cover 784412-001

(2) Docking port board (includes cable double-sided adhesive) 784418-001

(3) Audio jack board (includes cable and double-sided adhesive) 784416-001

(4) Display panel cable 784414-001

(5) Battery, 2-cell, 35-Wh, (includes cable and double-sided adhesive) 784413-001

(6) Speaker Kit (includes left and right speakers and cables) 784422-001

(7) System board equipped with an Intel Atom Z3745D 1.33- to 1.83-GHz quad core processor (SoC), graphics

subsystem with UMA memory, 2.0-GB DDR3 system memory, and the Windows 8 Standard operating system (includes replacement thermal material)

Equipped with a 64-GB eMMC hard drive 784424-501

Equipped with a 32-GB eMMC hard drive 784423-501

Thermal Material Kit (not illustrated, includes replacement thermal material) 651046-001

(8) Webcam module (includes cable and double-sided adhesive) 784425-001

(9) Power/volume button board (includes cable) 784417-001

(10) Middle frame 789612-001

(11) Display panel assembly, 10.1-in (1280×800), AG, LED, WXGA, TouchScreen

(includes bezel and TouchScreen cable)

784420-001

Tablet major components 9

Miscellaneous parts

Component Spare part number

15-W AC adapter (includes USB extension cable) 791102-001

Duck head adapter:

For use in Australia 791079-002

For use in Europe and South Korea 791079-009

For use in India 791079-005

For use in North America 791079-008

For use in the People's Republic of China 791079-006

For use in the United Kingdom 791079-003

Keyboard:

In moonstone gray finish:

For use in France 784415-051

For use in Japan 784415-291

For use in the Netherlands 784415-B31

For use in Slovenia 784415-BA1

For use in South Korea 784415-AD1

For use in Spain 784415-071

For use in Switzerland 784415-BG1

For use in Taiwan 784415-AB1

For use in Thailand 784415-281

For use in the United Kingdom 784415-031

For use in the United States 784415-001

In pale lavender finish:

For use in the United Kingdom 788479-031

For use in the United States 788479-001

In tiffany blue finish:

For use in Japan 788478-291

For use in South Korea 788478-AD1

For use in Taiwan 788478-AB1

For use in Thailand 788478-281

For use in the United Kingdom 788478-031

For use in the United States 788478-001

Screw Kit 784421-001

10 Chapter 3 Illustrated parts catalog

+ 35 hidden pages