HP Pavilion 15 Notebook PC
HP Pavilion TouchSmart 15 Notebook PC
Maintenance and Service Guide
© Copyright 2013, 2014 Hewlett-Packard
Development Company, L.P.
AMD and AMD Radeon are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used by
Hewlett-Packard Company under license. Intel,
Pentium, and Core are trademarks of Intel
Corporation in the U.S. and other countries.
Microsoft and Windows are U.S. registered
trademarks of Microsoft Corporation.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 8 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: August 2014
First Edition: November 2013
Document Part Number: 747432-002
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 6
Finding your hardware and software information ................................................................................................ 6
Locating hardware ............................................................................................................................... 6
Locating software ............................................................................................................................... 6
Right side ............................................................................................................................................................... 7
Left side ................................................................................................................................................................. 8
Display ................................................................................................................................................................... 9
Top ....................................................................................................................................................................... 10
TouchPad ........................................................................................................................................... 10
Lights ................................................................................................................................................. 10
Buttons and speakers ....................................................................................................................... 11
Keys ................................................................................................................................................... 13
Bottom ................................................................................................................................................................. 14
Labels ................................................................................................................................................................... 15
3 Illustrated parts catalog .............................................................................................................................. 16
Computer major components ............................................................................................................................. 16
Display assembly subcomponents ..................................................................................................................... 23
Miscellaneous parts ............................................................................................................................................. 24
Mass storage devices .......................................................................................................................................... 26
Sequential part number listing ........................................................................................................................... 26
4 Removal and replacement procedures preliminary requirements .................................................................... 34
Tools required ...................................................................................................................................................... 34
Service considerations ........................................................................................................................................ 34
Plastic parts ....................................................................................................................................... 34
Cables and connectors ...................................................................................................................... 35
Drive handling ................................................................................................................................... 35
Grounding guidelines ........................................................................................................................................... 36
Electrostatic discharge damage ....................................................................................................... 36
Packaging and transporting guidelines ......................................................................... 37
Workstation guidelines ................................................................................................... 37
Equipment guidelines ..................................................................................................... 38
vii
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 39
Component replacement procedures ................................................................................................................. 39
Battery ............................................................................................................................................... 40
Service door ....................................................................................................................................... 42
Memory module ................................................................................................................................ 42
WLAN module .................................................................................................................................... 44
Optical drive ...................................................................................................................................... 45
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 48
Component replacement procedures ................................................................................................................. 48
Display panel ..................................................................................................................................... 49
Keyboard ........................................................................................................................................... 51
Top cover ........................................................................................................................................... 55
Hard drive .......................................................................................................................................... 59
Power button board .......................................................................................................................... 62
TouchPad button board .................................................................................................................... 64
Optical drive connector cable ........................................................................................................... 66
System board .................................................................................................................................... 68
RTC battery ........................................................................................................................................ 74
Fan ..................................................................................................................................................... 76
Heat sink assembly ........................................................................................................................... 78
Power connector cable ...................................................................................................................... 81
Speakers ............................................................................................................................................ 83
Display assembly .............................................................................................................................. 84
7 Windows – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ................................................... 91
Starting Setup Utility (BIOS) ................................................................................................................................ 91
Updating the BIOS ................................................................................................................................................ 91
Determining the BIOS version ........................................................................................................... 91
Downloading a BIOS update .............................................................................................................. 92
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 93
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 93
8 Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics .................................................................. 94
Starting Setup Utility ........................................................................................................................................... 94
Using Setup Utility ............................................................................................................................................... 94
Changing the language of Setup Utility ............................................................................................ 94
Navigating and selecting in Setup Utility .......................................................................................... 94
Displaying system information ......................................................................................................... 95
Restoring factory default settings in Setup Utility .......................................................................... 95
viii
Exiting Setup Utility ........................................................................................................................... 95
Updating the BIOS ................................................................................................................................................ 96
Determining the BIOS version ........................................................................................................... 96
Downloading a BIOS update .............................................................................................................. 96
Using Advanced System Diagnostics .................................................................................................................. 97
9 Specifications ............................................................................................................................................. 98
Computer specifications ...................................................................................................................................... 98
15.0-inch display specifications .......................................................................................................................... 98
Hard drive specifications ..................................................................................................................................... 99
10 Windows – Backing up, restoring, and recovering ....................................................................................... 100
Creating recovery media and backups .............................................................................................................. 100
Creating HP Recovery media ........................................................................................................... 100
Restore and recovery ........................................................................................................................................ 101
Recovering using HP Recovery Manager ........................................................................................ 102
What you need to know ................................................................................................ 102
Using the HP Recovery partition (select models only) ................................................ 102
Using HP Recovery media to recover ........................................................................... 103
Changing the computer boot order .............................................................................. 103
Removing the HP Recovery partition ............................................................................................. 104
11 Ubuntu Linux Backing up, restoring, and recovering ................................................................................... 105
Performing a system recovery .......................................................................................................................... 105
Creating the restore DVDs .............................................................................................................. 105
Creating a restore image on a USB device ...................................................................................... 105
Performing recovery using the restore DVD .................................................................................. 106
Backing up your information ............................................................................................................................. 106
12 Power cord set requirements .................................................................................................................... 108
Requirements for all countries ......................................................................................................................... 108
Requirements for specific countries and regions ............................................................................................. 108
13 Recycling ................................................................................................................................................ 110
Index ........................................................................................................................................................... 111
ix
x
1 Product description
Category Description AMD Intel
Product
Name
Processors Processors are attached to the system board.
Intel® 4th generation processors:
AMD™
HP Pavilion 15 Notebook PC
HP Pavilion TouchSmart 15 Notebook PC
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Intel Core® i7-4500U 1.8 GHz processor (2.0 GB L3 cache, 15 W)
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Intel Core i5-4200U 1.6 GHz processor (2.0 GB L3 cache, 15 W)
3rd generation processors:
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Intel Core i3-3217U DC (1.8 GHz, 3 MB L3 Cache, 1600MHz DDR3, 17 W)
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Intel Pentium 2117U DC (1.8 GHz, 2 MB L3 Cache, 1600MHz DDR3, 17 W)
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Intel Celeron 1007U DC (1.5 GHz, 2 MB L3 Cache, 1600MHz DDR3, 17 W)
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AMD A10-5745M 2.9 GHz/2.1 GHz processor (4 MB L2, 1333MHz DDR3L) quad core,
25 W
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AMD A8-5545M 2.7 GHz/1.7 GHz (4 MB L2, 1333MHz DDR3L) quad core, 19 W
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AMD A10-4655M 2.8 GHz/2.0 GHz (4 MB L2, 1333MHz DDR3L) quad core, 25 W
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AMD A8-4555M (2.4 GHz/1.6 GHz, 4 MB L2, 1333MHz DDR3L) quad core, 19 W
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AMD A6-5200 2.0 GHz (2 MB L2, 1600MHz DDR3L), quad core 25 W
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AMD A4-5000 1.5 GHz (2 MB L2, 1600MHz DDR3L), quad core, 15 W
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AMD E1-2500 1.4 GHz (1 MB L2, 1600MHz DDR3L), dual core, 15 W
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AMD UMA A76M A10-5745M
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8670M 2 GB dedicated video memory and A10-5745M processor (2.9 GHz/2.1 GHz,
4 MB L2, 1333 MHz DDR3L quad core, 25 W)
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AMD Radeon 8670M 1 GB dedicated video memory A6-5200 processor (2.6 GHz/
2.1 GHz, 2 MB L2, 1600 MHz DDR3L, dual core, 17 W)
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HP HP A4-5050 (1.55 GHz, 2MB L2 1600 MHz DDR3L) quad core, 13.5 W √
Chipset Intel Lynx Point-LP PCH (Integrated in MCP), (ULT one chip solution)
Intel Panther Point PCH, Intel HM76 Express Chipset, (ULV two chip solution)
AMD A76M FCH
AMD Integrated SoC FCH
Graphics Internal graphics:
Intel graphics:
Intel HD Graphics 4400 (Intel Haswell)
Intel HD Graphics 4000 (Intel Ivy Bridge), (on computer models equipped with an Intel
Core i7/i5/i3 3000-series processor)
Intel HD Graphics (for use with Intel Pentium and Celeron processors
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1
Category Description AMD Intel
Support HD decode, DX11/11.1, HDMI, and Optimus. Supports Px5.5
AMD Start Now (AMD IOIC) 1.0 and AMD Start Now (AMD IOIC) 2.0
AMD graphics:
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AMD Radeon HD 8610G
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AMD Radeon HD 8510G
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AMD Radeon HD 8400G
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AMD Radeon HD 8330
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AMD Radeon HD 8280
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AMD Radeon HD 8240
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AMD Radeon HD 7600G
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AMD Radeon HD 7500G
Switchable discrete graphics:
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NVIDIA N14P-GV2 GeForce GT R 740M with 2 GB of dedicated video memory (258
MB×16 DDR3 900-MHz×4 PCs)
Dual Graphics:
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AMD Sun XT Radeon HD with 1024 MB of dedicated video memory (128 MB×16
DDR3 1GHz x 4 pcs)
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AMD Sun XT Radeon HD 8670M with 1 GB of dedicated video memory (256Mx16
DDR3 1 GHz x 4 pcs)
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AMD Sun XT Radeon HD 8670M with 2 GB of dedicated video memory (256Mx16
DDR3 1 GHz x 4 pcs)
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AMD Radeon HD 8610G + HD 8670M
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AMD Radeon HD 8510G + HD 8670M
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AMD Radeon HD 7620G + HD 8670M
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AMD Radeon HD 7600G + HD 8670M
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Panel 15.6 in, light-emitting diode (LED), SVA, high-definition (HD), BrightView (1366×768)
display, 3.6-mm; typical brightness: 200 nits
15.6 in, SVA, high-definition (HD), BrightView (1366×768) display, 3.0-mm; typical
brightness: 200 nits SVA + eTP touch + Mutto G1F/GIS OGS (Multitouch)
All display assemblies include 2 wireless local area network (WLAN) antenna cables
16:9 Ultra Wide Aspect Ratio
Memory Two SODIMM customer-accessible/upgradable memory module slots
DDR3L-1600-MHz dual channel support
DDR3L-1600-MHz single channel support
Supports up to 12 GB max system memory (DDR3L-1600MHz module), (select models
only)
Supports the following system RAM configurations:
●
12288 MB (8192 MB×1+ 4096 MB×1)
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8192 MB (8192 MB×1 or 4096 MB×2); not supported on computer models equipped
with a 32-bit operating system
2 Chapter 1 Product description
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Category Description AMD Intel
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6144 MB (4096 MB×1 + 2048 MB×1); not supported on computer models equipped
with a 32-bit operating system
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4096 MB (4096 MB×1 or 2048 MB×2)
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2048 MB (2048 MB×1)
Hard drive Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in)
thicknesses (all hard drives use the same bracket)
Customer-accessible
Serial ATA
Accelerometer protection support
Supports the following hard drives:
●
1 TB, 5400 rpm, 9.5 mm
●
750 GB, 5400 rpm, 9.5 mm
●
500 GB, 5400 rpm, 9.5 mm and 7.0 mm
Supports 24 GB mSATA solid-state drive with system memory up to 8 GB (for use with
select computer models with Intel processors and switchable discrete graphics)
Supports the following hybrid drives:
●
1 TB, 5400 rpm, + 8 GB NAND Hybrid HDD; 9.5 mm
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750 GB, 5400 rpm, + 8 GB NAND Hybrid HDD; 9.5 mm
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500 GB, 5400 rpm, + 8 GB NAND Hybrid HDD; 7 mm
Optical drive Fixed
Serial ATA
9.5 mm tray load
●
DVD±RW Double-Layer SuperMulti Drive
●
BD combo for computer models with Intel processors, no support for Ubuntu Linux
Zero power Optical drive.
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Audio
and video
Ethernet Integrated 10/100 NIC √√
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Support for the following WLAN formats:
HD audio
Dual speakers
Supports Nuance Voice Recognition
HP TrueVision HD webcam (fixed, no tilt with activity LED; 1280×720 by 30 frames
per second)
Two dual array, digital microphones with appropriate beam-forming, echo-cancellation,
noise-reduction software
One half-size mini card/PCI Express (HMC/PCIe) slot
Two WLAN antennas built into display assembly
●
Qualcomm Atheros AR9485 802.11bgn 1x1 Wi-Fi adapter (with single antenna)
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Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi adapter (with single antenna)
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3
Category Description AMD Intel
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Qualcomm Atheros QCA9565 802.11 bgn 1x1 Wi-Fi + Bluetooth 4.0 combo adapter
(with single antenna), no support for Ubuntu Linux
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AQualcomm Atheros AR9485 802.11 bgn Wi-Fi adapter
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Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter
Intel Smart Connect Technology 4.1 √
Compatible with Miracast-certified devices
Wireless display support (WiFi direct)
External
media cards
Ports
Keyboard/
pointing
devices
HP Multi-Format Memory Card Reader slot with push-push technology, supporting the
following digital card formats:
●
Secure Digital (SD) Memory Card
●
Secure Digital High Capacity (SDHC) Memory Card
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Secure Digital eXtended Capacity (SDXC) Memory Card
●
AC Smart Pin adapter plug (4.5 mm barrel)
●
Combination audio-out (stereo headphone)/audio-in (mono microphone)
●
RJ-45 (Ethernet)
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USB 3.0 (2 ports), USB 2.0 (1 port)
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HDMI 1.4 output supporting 1920x1200 @ 60Hz Hot Plug / Unplug and auto detect
for correct output to wide-aspect vs. standard aspect video
●
HDMI version 1.4 output supporting 1920 x 1080 @ 60 Hz Hot Plug / Unplug and
auto detect for correct output to wide-aspect versus standard aspect video
Full-size (15.0-in), black textured Island-style, with numeric keypad with black keyboard
frame.
Full-size (15.0-in.), white painted Island-style, with numeric keypad with white keyboard
frame.
Multitouch gestures enabled.
Supports Windows® 8 Modern TrackPad Gestures
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Support PS/2 interface
Power
requirements
90 W Smart AC adapter (PFC, 3-wire, 4.5 mm) √
Supports the following batteries (battery is user-removable)
Security Security cable lock √√
Intel IPT support
Supports the following AC adapters:
1M length power cord
65 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm)
45 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm, nslim)
Supports battery fast charge
●
4 Cell battery - 41 Whr (2.8 AH)
Intel AT-p Ready support
4 Chapter 1 Product description
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Category Description AMD Intel
Operating
system
ServiceabilityEnd user replaceable parts:
Preinstalled:
●
Windows 8.1 Standard 64-bit
●
Windows 8.1 Professional 64-bit
FreeDOS 2.0
Ubuntu Linux
●
AC adapter
●
Battery
●
Keyboard (select model replacement only)
●
Memory module
●
Optical drive
●
WLAN module
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5
2 External component identification
Finding your hardware and software information
Locating hardware
To find out what hardware is installed on your computer:
1. From the Start screen, type c, and then select Control Panel.
2. Select System and Security, and then in the System area, click Device Manager.
A list reveals all the devices installed on your computer.
Locating software
To find out what software is installed on your computer:
1. From the Start screen, right-click using the mouse.
– or –
Swipe from the top of the TouchPad to reveal all apps.
2. Select the All apps icon.
6 Chapter 2 External component identification
Right side
Component Description
(1)
(2)
(3)
Power light
Hard drive light
Audio-out (headphone)/Audio-in (microphone)
jack
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display
and other unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly from
inactivity.
●
Blinking white: The hard drive is being accessed.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable.
WARNING! To reduce the risk of personal injury, adjust the
volume before using headphones, earbuds, or a headset. For
additional safety information, see the Regulatory, Safety and
Environmental Notices. To access this guide, from the Start
screen, type support, select the HP Support Assistant app,
select My computer, and then select User guides.
NOTE: When a device is connected to a headphone jack, the
computer speakers are disabled.
(4)
(5) Optical drive Reads and writes (select models only) to an optical disc.
(6) Optical drive eject button Opens the optical drive.
USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
Right side 7
Left side
Component Description
(1) Power connector Connects an AC adapter.
(2)
(3)
(4)
(5) Vent Enable airflow to cool internal components.
(6) HDMI port Connects an optional video or audio device, such as a high-
AC adapter light
Security cable slot Attaches an optional security cable to the computer.
RJ-45 (network) jack
RJ-45 (network) status lights (2)
●
White: The AC adapter is connected and the battery is
charged.
●
Amber: The AC adapter is connected and the battery is
charging.
●
Off: The computer is using battery power.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
Connects a network cable.
RJ-45 status lights
White: The network is connected.
Amber: Activity is occurring on the network.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
definition television, any compatible digital or audio
component, or a high-speed HDMI device.
(7)
(8)
USB 3.0 ports (2) Connect optional USB devices.
Memory card reader Reads data from and writes data to memory cards such as
8 Chapter 2 External component identification
Secure Digital (SD).
Display
Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones (2) Records sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video, captures still photographs, and provides access to
video conferences and online chat by means of streaming video.
To use the webcam, from the Start screen, type c, and then select
CyberLink YouCam from the list of applications.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region.
Display 9
Top
TouchPad
Component Description
(1) TouchPad zone Moves the on-screen pointer and selects or activates items on
the screen.
Lights
NOTE: The TouchPad also supports edge-swipe gestures.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 External component identification
Component Description
(1)
(2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(3)
(4)
Power light
Mute light
Wireless light On: An integrated wireless device, such as a wireless local area
Buttons and speakers
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display
and other unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly from
inactivity.
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
network (WLAN) device is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are off.
Component Description
(1)
Power button
●
When the computer is off, press the button to turn on the
computer.
●
When the computer is on, press the button briefly to
initiate Sleep.
Top 11
Component Description
●
When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Microsoft®
Windows® shutdown procedures are ineffective, press and hold
the power button down for at least 5 seconds to turn off the
computer.
NOTE: For select models, the Intel® Rapid Start Technology
feature is enabled at the factory. Rapid Start Technology allows
your computer to resume quickly from inactivity.
To learn more about your power settings, see your power
options. From the Start screen, type power, select Settings,
and then select Power Options from the list of applications.
(2) Speakers (2) Produce sound.
12 Chapter 2 External component identification
Keys
Component Description
(1) esc key Reveals system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with the esc key.
(3)
(4) Action keys Execute frequently used system functions.
(5) num lock key Controls the function of the integrated numeric keypad. Press
(6) Integrated numeric keypad Set at the factory to function like an external numeric keypad.
Windows key Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
NOTE: On select models, the f5 action key turns the radiance
backlight keyboard feature off or on.
the key to alternate between the standard numeric function of
an external keypad (selected the factory) and the navigational
function (indicated by the directional arrows on the keys).
NOTE: The keypad function that is active when the computer
is turned off is reinstated when the computer is turned back on.
To alternate between this numeric function and the
navigational function (indicated by the directional arrows on the
keys), press the num lock key.
Top 13
Bottom
Component Description
(1)
(2) Battery bay Holds the battery.
(3)
(4) Vents (6) Enable airflow to cool internal components.
(5)
Battery lock latch Unlocks the battery.
Battery release latch Releases the battery from the battery bay, after the
battery lock latch has been released.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
Service door Provides access to the wireless LAN (WLAN) module slot
and the memory module slots.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore
computer functionality, and then contact support through
Help and Support. From the Start screen, type h, and then
select Help and Support.
14 Chapter 2 External component identification
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: All labels described in this section will be located in one of 3 places depending on your
computer model: Affixed to the bottom of the computer, located in the battery bay, or under the service
door.
For help finding these locations, refer to Bottom on page 14.
●
Service label—Provides important information to identify your computer. When contacting support,
you will probably be asked for the serial number, and possibly for the product number or the model
number. Locate these numbers before you contact support.
NOTE: Your service labels will resemble the example shown below.
Component
(1) Product name
(2) Serial number
(3) Product number
(4) Warranty period
(5) Model number (select models only)
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 15
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See
http://partsurfer.hp.com, select your country or region, and then
Labels on page 15 for details.
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For
more display assembly spare part information, see
on page 23.
16 Chapter 3 Illustrated parts catalog
Display assembly subcomponents
Item Component Spare part number
Aluminum with midnight black 732073-001
Sparkling black 732074-001
Pearl white 737170-001
Flyer red 737171-001
Revolutionary blue 737172-001
Regal purple 737173-001
Mineral black 737174-001
Goji berry 737175-001
Hazel berry 737176-001
Raspberry 737177-001
(2) Keyboard (includes keyboard cable):
Textured island style black finish for use in Canada 719853-DB1
Textured island style black finish for use in the United States 719853-001
Textured island style black finish for use in Japan 719853-291
Textured island style black finish for use in United Kingdom 719853-031
Textured island style black finish for use in South Korea 719853-AD1
Textured island style black finish for use in Taiwan 719853-AB1
Textured island style black finish for use in Thailand 719853-281
Textured island style black finish for use in Germany 719853-041
Textured island style black finish for use in France 719853-051
Textured island style black finish for use in Italy 719853-061
Textured island style black finish for use in Spain 719853-071
Textured island style black finish for use in Portugal 719853-131
Textured island style black finish for use in Turkey 719853-141
Textured island style black finish for use in Greece 719853-151
Textured island style black finish for use in Latin America 719853-161
Textured island style black finish for use in Saudi Arabia 719853-171
Textured island style black finish for use in Hungary 719853-211
Textured island style black finish for use in Russian 719853-251
Textured island style black finish for use in Bulgaria 719853-261
Textured island style black finish for use in Romania 719853-271
Textured island style black finish for use in Belgium 719853-A41
Textured island style black finish for International use 719853-B31
Textured island style black finish for use in Slovenia 719853-BA1
Computer major components 17
Item Component Spare part number
Textured island style black finish for use in Israel 719853-BB1
Textured island style black finish for use in Switzerland 719853-BG1
Textured island style black finish for use in Nordic regions 719853-DH1
Textured island style black finish for use in Czech Republic and Slovakia 719853-FL1
Textured island style black finish for use in Northwest Africa 719853-FP1
Painted island style white finish for use in the United States 720597-001
Painted island style white finish for use in the United Kingdom 720597-031
Painted island style white finish for use in Greece 720597-041
Painted island style white finish for use in France 720597-051
Painted island style white finish for use in Italy 720597-061
Painted island style white finish for use in Spain 720597-071
Painted island style white finish for use in Portugal 720597-131
Painted island style white finish for use in Turkey 720597-141
Painted island style white finish for use in Greece 720597-151
Painted island style white finish for use in Latin America 720597-161
Painted island style white finish for use in Saudi Arabia 720597-171
Painted island style white finish for use in Hungary 720597-211
Painted island style white finish for use in Russia 720597-251
Painted island style white finish for use in Bulgaria 720597-261
Painted island style white finish for use in Romania 720597-271
Painted island style white finish for use in Thailand 720597-281
Painted island style white finish for use in Japan 720597-291
Painted island style white finish for use in Belgium 720597-A41
Painted island style white finish for use in Taiwan 720597-AB1
Painted island style white finish for use in South Korea 720597-AD1
Painted island style white finish for International use 720597-B31
Painted island style white finish for use in Slovenia 720597-BA1
Painted island style white finish for use in Israel 720597-BB1
Painted island style white finish for use in Switzerland 720597-BG1
Painted island style white finish for use in Canada 720597-DB1
Painted island style white finish for use in Nordic regions 720597-DH1
Painted island style white finish for use in the Czech Republic and Slovakia 720597-FL1
Painted island style white finish for use in Northwest Africa 720597-FP1
(3) Top cover (includes TouchPad board and cable):
18 Chapter 3 Illustrated parts catalog
Item Component Spare part number
In pearl white finish 732091-001
In flyer red finish 732092-001
In revolutionary blue finish 732093-001
In regal purple finish 732094-001
In sparkling black finish 732095-001
In aluminium metal finish 732096-001
In mineral black finish 737178-001
In Goji berry finish 737179-001
In hazel berry finish 737180-001
In raspberry finish 737181-001
(4) Power button board (includes cable) 732076-001
(5) TouchPad button board (includes cable) 732078-001
(6) Power connector bracket is available with the power connector, (spare part number 732067-001)
(7) Optical drive connector cable is available with the optical drive, (spare part number 732075-001)
(8) Audio/USB port 732077-001
(9) Hard drive (does not include hard drive connector cable or hard drive rubber bracket):
1 TB, 5400 rpm, 7.0 mm/9.5 mm 676521-005
750 GB, 5400 rpm, 7.0 mm/9.5 mm 634250-005
500 GB, 5400 rpm, 7.0 mm 683802-005
500 GB, 5400 rpm, 9.5 mm 669299-005
1 TB, 5400 rpm + 8 GB NAND hybrid, 9.5 mm, for use with computer models with Intel
processors
750 GB 5400 rpm + 8 GB NAND hybrid, 9.5 mm, for use with computer models with Intel
processors
500 GB 5400 rpm + 8 GB NAND hybrid, 7 mm, for use with computer models with Intel
processors
Hard Drive Hardware Kit (not illustrated, includes hard drive rubber bracket, 2 hard drive
retention brackets, and hard drive connector cable).
(10) System board (includes replacement thermal material):
For computer models equipped with Intel processors and discrete graphics
4th generation
Intel Core i7-4500U 1.8 GHz processor (4.0 MB L3 cache, 15 W) for use with FreeDOS and
Ubuntu
Intel Core i7-4500U 1.8 GHz processor (4.0 MB L3 cache, 15 W for use with Windows
Standard
731999-005
732001-005
732000-005
732071-001
751493-001
751493-501
Intel Core i7-4500U 1.8 GHz processor (4.0 MB L3 cache, 15 W for use with Windows Pro 751493-601
Intel Core i5-4200U 740M 1.6-GHz (2 GB DC BGA 15 W) for use with FreeDOS and Ubuntu 736377-001
Computer major components 19
Item Component Spare part number
Intel Core i5-4200U 740M 1.6-GHz (2 GB DC BGA 15 W) for use with Windows Standard 736377-501
Intel Core i5-4200U 740M 1.6-GHz (2 GB DC BGA 15 W) for use with Windows Professional 736377-601
Intel Core i5-4200U 840M 1.6-GHz (2 GB DC BGA 15 W) for use with FreeDOS and Ubuntu 751494-001
Intel Core i5-4200U 840M 1.6-GHz (2 GB DC BGA 15 W) for use with Windows Standard 751494-501
Intel Core i5-4200U 840M 1.6-GHz (2 GB DC BGA 15 W) for use with Windows Professional 751494-601
Intel Core i5-4200M 840M 1.6-GHz (2 GB DC BGA 15 W) for use with FreeDOS and Ubuntu 754312-001
Intel Core i5-4200M 840M 1.6-GHz (2 GB DC BGA 15 W) for use with Windows Standard 754312-501
Intel Core i5-4200U 8670M 1.6-GHz (2 GB DC BGA 15 W) for use with Windows
Professional
For computer models equipped with Intel 3rd generation processors
Intel Celeron 1007U DC (1.5 GHz, 2 MB L3 Cache, 1600MHz DDR3, 17 W) for use with
FreeDOS and Ubuntu
Intel Celeron 1007U DC (1.5 GHz, 2 MB L3 Cache, 1600MHz DDR3, 17 W) for use with
Windows Standard
Intel Celeron 1007U DC (1.5 GHz, 2 MB L3 Cache, 1600MHz DDR3, 17 W) for use with
Windows Professiona
Intel Core i3-3217U DC (1.8 GHz, 3 MB L3 Cache, 1600MHz DDR3, 17 W) for use with
FreeDOS and Ubuntu
Intel Core i3-3217U DC (1.8 GHz, 3 MB L3 Cache, 1600MHz DDR3, 17 W) for use with
Windows Standard
Intel Core i3-3217U DC (1.8 GHz, 3 MB L3 Cache, 1600MHz DDR3, 17 W) for use with
Windows Professional
Intel Pentium 2117U DC (1.8 GHz, 2 MB L3 Cache, 1600MHz DDR3, 17 W) for use with
FreeDOS and Ubuntu
Intel Pentium 2117U DC (1.8 GHz, 2 MB L3 Cache, 1600MHz DDR3, 17 W) for use with
Windows Standard
Intel Pentium 2117U DC (1.8 GHz, 2 MB L3 Cache, 1600MHz DDR3, 17 W) for use with
Windows Professional
754312-601
737981-001
737981-501
737981-601
737982-001
737982-501
737982-601
737983-001
737983-501
737983-601
For computer models equipped with AMD UMA processors
AMD A4-5000 1.5 GHz (2 MB, L2, 1600MHz DDR3L, Quad 15 W) for use with FreeDOS and
Ubuntu
AMD A4-5000 1.5 GHz (2 MB, L2, 1600MHz DDR3L, Quad 15 W) for use with Windows
Standard
AMD A4-5000 1.5 GHz (2 MB, L2, 1600MHz DDR3L, Quad 15 W) for use with Windows
Professional
AMD A6-5000 1.5 GHz (2 MB, L2, 1600MHz DDR3L, Quad 15 W) for use with FreeDOS and
Ubuntu
AMD A6-50001.5 GHz (2 MB, L2, 1600MHz DDR3L, Quad 15 W) for use with Windows
Standard
AMD A6-5000 1.5 GHz (2 MB, L2, 1600MHz DDR3L, Quad 15 W) for use with Windows
Professional
20 Chapter 3 Illustrated parts catalog
734826-001
734826-501
734826-601
734827-001
734827-501
734827-601
Item Component Spare part number
AMD A8-5545M A76M 2.7-GHz/1.7-GHz (4-MB L2, 1333MHz DDR3L Quad 19 W) for use
with FreeDOS and Ubuntu.
AMD A8-5545M A76M 2.7-GHz/1.7-GHz (4-MB L2, 1333MHz DDR3L Quad 19 W) for use
with Windows Standard
AMD A8-5545M A76M 2.7-GHz/1.7-GHz (4-MB L2, 1333MHz DDR3L Quad 19 W) for use
with Windows Professional.
AMD A8- 4555M 2.4 GHz/1.6 GHz (4 MB, L2, 1333MHz DDR3L Quad 19 W) for use with
FreeDOS and Ubuntu
AMD A8- 4555M 2.4 GHz/1.6 GHz (4 MB, L2, 1333MHz DDR3L Quad 19 W) for use with
Windows Standard
AMD A8- 4555M 2.4 GHz/1.6 GHz (4 MB, L2, 1333MHz DDR3L Quad 19 W) for use with
Windows Professional
AMD E1-2500 1.4 GHz (1 MB, L2, 1600MHz DDR3L, Dual 15 W) for use with FreeDOS and
Ubuntu
AMD E1-2500 1.4 GHz (1 MB, L2, 1600MHz DDR3L, Dual 15 W) for use with Windows
Standard
AMD E1-2500 1.4 GHz (1 MB, L2, 1600MHz DDR3L, Dual 15 W) for use with Windows
Professional
AMD A10-5745M A76M 2.9 GHz/2.1 GHz (4 MB, L2, 1333MHz DDR3L Quad 25 W) for use
with FreeDOS and Ubuntu
AMD A10-5745M A76M 2.9 GHz/2.1 GHz (4 MB, L2, 1333MHz DDR3L Quad 25 W) for use
with Windows Standard
734829-001
734829-501
734829-601
737140-001
737140-501
737140-601
737141-001
737141-501
737141-601
738124-001
738124-501
AMD A10-5745M A76M 2.9 GHz/2.1 GHz (4 MB, L2, 1333MHz DDR3L Quad 25 W) for use
with Windows Professional
For computer models equipped with AMD Discrete processors
AMD A4-5000 8670M 1.5 GHz (1 GB, L2, 1600MHz DDR3L Quad 15 W) for use with
FreeDOS and Ubuntu
AMD A4-5000 8670M 1.5 GHz (1 GB, L2, 1600MHz DDR3L Quad 15 W) for use with
Windows Standard
AMD A4-5000 8670M 1.5 GHz (1 GB, L2, 1600MHz DDR3L Quad 15 W) for use with
Windows Professional
AMD A6-5200 8670M 2.0 GHz (1 GB, L2, 1600MHz DDR3L, Quad 25 W) for use with
FreeDOS and Ubuntu
AMD A6-5200 8670M 2.0 GHz (1 GB, L2, 1600MHz DDR3L, Quad 25 W) for use with
Windows Standard
AMD A6-5200 8670M 2.0 GHz, L2 (1 GB, 1600MHz DDR3L, Quad 25 W) for use with
Windows Professional
AMD A10-5745M 8670M 2 GB (2.9-GHz/2.1-GHz, L2, 1333MHz DDR3L Quad 25 W) for use
with FreeDOS and Ubuntu.
AMD A10-5745M 8670M 2.9 GHz/2.1 GHz (2 GB L2, 1333MHz DDR3L Quad 25 W) for use
with Windows Standard.
AMD A10-5745M 8670M 2.9 GHz/2.1 GHz (2 GB L2, 1333MHz DDR3L Quad 25 W) for use
with Windows Professional.
738124-601
734820-001
734820-501
734820-601
734821-001
734821-501
734821-601
734824-001
734824-501
734824-601
Computer major components 21
Item Component Spare part number
AMD A10-4655M 8670M (2.8-GHz/2.0-GHz, 2-GB L2, 1333MHz DDR3L Quad 25 W) for use
with FreeDOS and Ubuntu.
AMD A10- 4655M 8670M 2.8 GHz/2.0 GHz (2 GB L2, 1333MHz DDR3L Quad 25 W) for use
with Windows Standard.
AMD A10- 4655M 8670M 2.8 GHz/2.0 GHz (2 GB L2, 1333MHz DDR3L Quad 25 W) for use
with Windows Professional.
For computer models equipped with HP UMA processors
HP A4-5050 (1.55 GHz, 2MB L2 1600 MHz DDR3L) quad core, 13.5 W 755270-001
HP A4-5050 (1.55 GHz, 2MB L2 1600 MHz DDR3L) quad core, 13.5 W 755270-501
HP A4-5050 (1.55 GHz, 2MB L2 1600 MHz DDR3L) quad core, 13.5 W 755270-601
(11) Fan 732068-001
(12) RTC battery 697917-001
(13) Heat sink assembly (includes replacement thermal material):
Heat sink for use only on computer models equipped with a graphics subsystem with AMD
UMA memory 19 W
Heat sink for use only on computer models equipped with a graphics subsystem with AMD
UMA memory 25 W
Heat sink for use only on computer models equipped with a graphics subsystem with AMD
discrete memory 19 W
737138-001
737138-501
737138-601
734448-001
734449-001
734450-001
Heat sink for use only on computer models equipped with a graphics subsystem with AMD
discrete memory 25 W
For use only on computer models equipped with Intel HM76 chipset and UMA graphics 742330-001
For use only on computer models equipped with Intel HM76 chipset and switchable
discrete graphics
For use only on computer models equipped with Intel processors and UMA graphics 742581-001
For use only on computer models equipped with Intel processors and switchable discrete
graphics
(14) Power connector (includes bracket): 732067-001
(15) Hard drive connector cable is available in the hardware kit, part number 732071-001
(16) Memory modules (2, PC3L, 12800, 1600-MHz):
2 GB memory module 691739-001
4 GB memory module 691740-001
8 GB memory module PC3L 12800 1600Mhz SHARED 693374-001
8 GB memory module PC3 12800 1600Mhz SHARED 670034-001
(17) WLAN module:
Ralink RT3290LE 802.11 bgn 1×1 Wi-Fi and Bluetooth 4.0 combo adapter 690020-001
Qualcomm Atheros AR9485 802.11 bgn Wi-Fi adapter 675794-001
734451-001
742331-001
742582-001
Realtek RTL8188EE 802.11bgn Wi-Fi Adapter for use on all computer models 709848-001
22 Chapter 3 Illustrated parts catalog
Item Component Spare part number
Intel Wireless-N 7260BN 802.11 bgn 2x2 Wi-Fi + Bluetooth 4.0 combo adaptor for use
with computer models with Intel processors, not supported on Ubuntu Linux
Qualcomm Atheros QCA9565 802.11 bgn 1x1 Wi-Fi + Bluetooth 4.0 combo 733476-001
(18) Speakers (include, speaker cables, and 4 rubber isolators) 732084-001
(19) 4 cell, 41-Wh, 2.8-Ah, Li-ion battery 728460-001
(20) Base enclosure (includes battery release latch mechanism and RJ45 cover) 742580-001
(21) Optical Drive SuperMulti DVD±R/RW Double-Layer Drive (includes bezel and bracket) 732075-001
BD combo for computer models with Intel processors, no support for Ubuntu Linux 749173-001
(22) Service door (part of the plastics kit 732079-001)
Display assembly subcomponents
717384-001
Item Component Spare part number
(1) Display bezel (includes 2 rubber screws) 725617-001
(2) 15.6-in, BrightView, HD, LED, SVA display panel (screws included in the screw kit, spare
part number 732082-001)
15.6-in, BrightView, HD, LED, SVA Touchscreen display panel (For Touchscreens, the
screws spare part number is 732083-001)
In aluminum metal finish 732073-001
In sparkling black finish 732074-001
In pearl white finish 737170-001
732080-001
Display assembly subcomponents 23
Item Component Spare part number
In flyer red finish 737171-001
In revolutionary blue finish 737172-001
In regal purple finish 737173-001
In mineral black finish 737174-001
In Goji berry finish 737175-001
In hazel berry finish 737176-001
In raspberry finish 737177-001
(3) Webcam/microphone module (includes adhesive) 738664-001
(4) Display panel cable (includes webcamera/microphone module cable and two rubber
screws)
(5) Antenna Kit (includes left and right wireless antenna cables and transceivers and 2 rubber
screws)
(6) Display Hinge Kit (includes left and right hinges and 2 rubber screws): 732072-001
(7) Display back enclosure (includes 2 rubber screw covers):
In pearl white finish 725611-001
In sparkling black finish 725612-001
In flyer red finish 725613-001
In revolutionary blue finish 725614-001
In regal purple finish 725615-001
In aluminum metal finish 732064-001
In mineral black finish 737166-001
In Goji berry finish 737167-001
In hazel berry finish 737168-001
In raspberry finish 737169-001
732066-001
732063-001
Miscellaneous parts
Component Spare part number
AC adapter:
45 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm) 741727-001
65 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm), select models only 714657-001
65 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm) 710412-001
90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm), for use with computer models with AMD
processors
90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm), for use with computer models with AMD
processors, select models only
24 Chapter 3 Illustrated parts catalog
710413-001
710414-001
Component Spare part number
Power cord (3-pin, black, 1.83-m):
For use in the United States 490371-001
For use in Australia 490371-011
For use in Europe 490371-021
For use in Denmark 490371-081
For use in Switzerland 490371-111
For use in Japan 490371-291
For use in Taiwan 490371-AB1
For use in the People's Republic of China 490371-AA1
For use in South Korea 490371-AD1
For use in Thailand 490371-201
For use in the United Kingdom and Singapore 490371-031
For use in South Africa 490371-AR1
For use in Israel 490371-BB1
For use in India 490371-D61
Screw Kit for non Touchscreens 732082-001
Screw Kit for Touchscreens 732083-001
HDMI to VGA Adapter 701943-001
Miscellaneous parts 25
Mass storage devices
Item Component Spare part number
(1) Hard drive (does not include the hard drive rubber bracket, hard drive connector cable, or screws)
1 TB, 5400 rpm, 9.5 mm 676521-001
750 GB, 5400 rpm, 9.5 mm 634250-001
500 GB 5400 rpm, 9.5 mm 669299-005
500 GB 5400 rpm 7 mm 683802-005
1 TB, 5400 rpm + 8 GB NAND hybrid, 9.5 mm, for use with computer models with Intel
processors
750 GB 5400 rpm + 8 GB NAND hybrid, 9.5 mm, for use with computer models with Intel
processors
500 GB 5400 rpm + 8 GB NAND hybrid, 7 mm, for use with computer models with Intel
processors
Hard Drive Hardware Kit, includes: 732071-001
Hard drive rubber bracket
Hard drive connector cable
Hard drive screws (2, not illustrated)
(2) Optical drive: Supports Zero power ODD (includes optical drive hardware kit with optical drive bezel, bracket and
connector cable).
DVD+/-RW DL SuperMulti -- 732075-001
BD combo for computer models with Intel processors, no support for Ubuntu Linux 749173-001
Sequential part number listing
Spare part number Description
731999-005
732001-005
732000-005
490371-001 Power cord for use in North America (3-pin, black, 1.83-m)
490371-011 Power cord for use in Australia (3-pin, black, 1.83-m)
490371-021 Power cord for use in Europe (3-pin, black, 1.83-m)
490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m)
26 Chapter 3 Illustrated parts catalog
Spare part number Description
490371-081 Power cord for use in Denmark (3-pin, black, 1.83-m)
490371-111 Power cord for use in Switzerland (3-pin, black, 1.83-m)
490371-201 Power cord for use in Thailand (3-pin, black, 1.83-m)
490371-291 Power cord for use in Japan (3-pin, black, 1.83-m)
490371-AA1 Power cord for use in the People's Republic of China (3-pin, black, 1.83-m)
490371-AB1 Power cord for use in Taiwan (3-pin, black, 1.83-m)
490371-AD1 Power cord for use in South Korea (3-pin, black, 1.83-m)
490371-AR1 Power cord for use in South Africa (3-pin, black, 1.83-m)
490371-BB1 Power cord for use in Israel (3-pin, black, 1.83-m)
490371-D61 Power cord for use in India (3-pin, black, 1.83-m)
634250-005 750-GB, 5400-rpm hard drive (SATA, 9.5-mm, does not include hard drive rubber bracket, 2 hard drive
retention brackets, or hard drive connector cable)
669299-005 500-GB, 5400-rpm hard drive (SATA, 9.5-mm, does not include hard drive rubber bracket, 2 hard drive
retention brackets, hard drive connector cable, or screws)
670034-001 Memory 8 GB PC3 12800 1600Mhz SHARED
675794-001 WLAN Qualcomm Atheros AR9485 802.11 bgn Wi-Fi adapter
676521-001 1-TB, 5400-rpm hard drive (SATA, 12.7-mm, does not include hard drive rubber bracket, 2 hard drive
retention brackets, hard drive connector cable, or screws)
683802-005 500-GB, 5400-rpm hard drive (SATA, 7.0-mm, does not include hard drive rubber bracket, 2 hard drive
retention brackets, hard drive connector cable, or screws)
690020-001 WLAN Ralink RT3290LE 802.11 bgn 1×1 Wi-Fi and Bluetooth 4.0 combo adapter
691739-001 2-GB memory module (PC3, 12800, 1600-MHz)
691740-001 4-GB memory module (PC3, 12800, 1600-MHz)
693374-001 8-GB memory module (PC3, 12800, 1600-MHz)
697917-001 RTC battery
701943-001 HDMI to VGA adapter
709848-001 WLAN Realtek RTL8188EE 802.11bgn Wi-Fi Adapter for use on all computer models
710412-001 65 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm)
710413-001 90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm), for use with computer models with AMD processors
710414-001 90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm), for use with computer models with AMD processors,
select models only
714657-001 65 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm)
717384-001 Intel Wireless-N 7260BN 802.11 bgn 2x2 Wi-Fi + Bluetooth 4.0 combo adaptor for use with computer
models with Intel processors, not supported on Ubuntu Linux
719853-001 Keyboard in black finish for use in the United States (includes keyboard cable)
719853-031 Keyboard in black finish for use in the United Kingdom (includes keyboard cable)
719853-041 Keyboard in black finish for use in Germany (includes keyboard cable)
Sequential part number listing 27
Spare part number Description
719853-051 Keyboard in black finish for use in France (includes keyboard cable)
719853-061 Keyboard in black finish for use in Italy (includes keyboard cable)
719853-071 Keyboard in black finish for use in Spain (includes keyboard cable)
719853-131 Keyboard in black finish for use in Portugal (includes keyboard cable)
719853-141 Keyboard in black finish for use in Turkey (includes keyboard cable)
719853-151 Keyboard in black finish for use in Greece (includes keyboard cable)
719853-161 Keyboard in black finish for use in Latin America (includes keyboard cable)
719853-171 Keyboard in black finish for use in Saudi Arabia (includes keyboard cable)
719853-211 Keyboard in black finish for use in Hungary (includes keyboard cable)
719853-251 Keyboard in black finish for use in Russia (includes keyboard cable)
719853-261 Keyboard in black finish for use in Bulgaria (includes keyboard cable)
719853-271 Keyboard in black finish for use in Romania (includes keyboard cable)
719853-281 Keyboard in black finish for use in Thailand (includes keyboard cable)
719853-291 Keyboard in black finish for use in Japan (includes keyboard cable)
719853-A41 Keyboard in black finish for use in Belgium (includes keyboard cable)
719853-AB1 Keyboard in black finish for use in Taiwan (includes keyboard cable)
719853-AD1 Keyboard in black finish for us in South Korea (includes keyboard cable)
719853-B31 Keyboard in black finish for International use (includes keyboard cable)
719853-BA1 Keyboard in black finish for use in Slovenia (includes keyboard cable)
719853-BB1 Keyboard in black finish for use in Israel (includes keyboard cable)
719853-BG1 Keyboard in black finish for use in Switzerland (includes keyboard cable)
719853-DB1 Keyboard in black finish for use in Canada (includes keyboard cable)
719853-DH1 Keyboard in black finish for use in Nordic regions (includes keyboard cable)
719853-FL1 Keyboard in black finish for use in Czech regions (includes keyboard cable)
719853-FP1 Keyboard in black finish for use in Northwest Africa (includes keyboard cable)
720597-001 Keyboard in black finish for use in the United States (includes keyboard cable)
720597-031 Keyboard in black finish for use in United Kingdom (includes keyboard cable)
720597-041 Keyboard in painted island style pearl white finish for use in Germany (includes keyboard cable)
720597-051 Keyboard in painted island style pearl white finish for use in France (includes keyboard cable)
720597-061 Keyboard in painted island style pearl white finish for use in Italy (includes keyboard cable)
720597-071 Keyboard in painted island style pearl white finish for use in Spain (includes keyboard cable)
720597-131 Keyboard in painted island style pearl white finish for use in Portugal (includes keyboard cable)
720597-141 Keyboard in painted island style pearl white finish for use in Turkey (includes keyboard cable)
720597-151 Keyboard in painted island style pearl white finish for use in Greece (includes keyboard cable)
28 Chapter 3 Illustrated parts catalog
Spare part number Description
720597-161 Keyboard in painted island style pearl white finish for use in Latin America (includes keyboard cable)
720597-171 Keyboard in painted island style pearl white finish for use in Saudi Arabia (includes keyboard cable)
720597-211 Keyboard in painted island style pearl white finish for use in Hungarian (includes keyboard cable)
720597-251 Keyboard in painted island style pearl white finish for use in Russian (includes keyboard cable)
720597-261 Keyboard in linen white finish for use in Bulgaria (includes keyboard cable)
720597-271 Keyboard in painted island style pearl white finish for use in Romania (includes keyboard cable)
720597-281 Keyboard in painted island style pearl white finish for use in (includes keyboard cable)
720597-291 Keyboard in painted island style pearl white finish for use in Japan (includes keyboard cable)
720597-A41 Keyboard in painted island style pearl white finish for use in Belgium (includes keyboard cable)
720597-AB1 Keyboard in painted island style pearl white finish for use in Taiwan (includes keyboard cable)
720597-AD1 Keyboard in painted island style pearl white finish for use in Korea (includes keyboard cable)
720597-B31 Keyboard in painted island style pearl white finish for International use (includes keyboard cable)
720597-BA1 Keyboard in painted island style pearl white finish for use in Slovenia (includes keyboard cable)
720597-BB1 Keyboard in painted island style pearl white finish for use in Israel (includes keyboard cable)
720597-BG1 Keyboard in painted island style pearl white finish for use in Switzerland (includes keyboard cable)
720597-DB1 Keyboard in painted island style pearl white finish for use in (includes keyboard cable)
720597-DH1 Keyboard in painted island style pearl white finish for use in Nordic regions (includes keyboard cable)
720597-FL1 Keyboard in painted island style pearl white finish for use in the Czech Republic (includes keyboard cable)
720597-FP1 Keyboard in painted island style pearl white finish for use in the (includes keyboard cable)
725611-001 Display enclosure in pearl white
725612-001 Display enclosure in sparkling black
725613-001 Display enclosure in flyer red
725614-001 Display enclosure in revolutionary blue
725615-001 Display enclosure in regal purple
725617-001 Display bezel (includes 2 rubber screw covers and rubber bumpers)
728460-001 4 cell, 41 Wh, 2.8-Ah, Li-ion battery
731999-005 1 TB, 5400 rpm + 8 GB NAND hybrid, hard drive 9.5 mm, for use with computer models with Intel
processors
732000-005 500 GB 5400 rpm + 8 GB NAND hybrid, hard drive 7 mm, for use with computer models with Intel
processors
732001-005 750 GB 5400 rpm + 8 GB NAND hybrid, hard drive 9.5 mm, for use with computer models with Intel
processors
732063-001 Antenna Kit (includes left and right wireless antenna cables and transceivers and 2 rubber screw covers)
732064-001 Display enclosure in aluminum metal finish (includes 2 rubber screw covers)
732065-001 Base enclosure (includes battery release latch mechanism and RJ45 cover)
Sequential part number listing 29
Spare part number Description
732066-001 Display panel cable (includes (includes webcam/microphone module cable and 2 rubber screw covers)
732067-001 Power connector cable (includes bracket)
732068-001 Fan
732071-001 Hard Drive Hardware Kit (includes hard drive rubber bracket, 2 hard drive retention brackets, 2 hard drive
retention screws, and hard drive connector cable)
732072-001 Display Hinge Kit (includes left and right hinges and 2 rubber screw covers)
732073-001 15.6-in, LED, HD, BrightView display panel in aluminum metal (includes 2 rubber screw covers)
732074-001 15.6-in, LED, HD, BrightView display panel in sparkling black (includes 2 rubber screw covers)
732075-001 DVD±RW Double-Layer SuperMulti Drive (includes bezel and bracket)
732076-001 Power button board (includes cable)
732077-001 Audio/USB port
732078-001 TouchPad button board (includes cable)
732079-001 Cover Kit (includes service door and wireless module compartment cover)
732080-001 15.6-in, LED. HD, BrightView raw display panel (includes 2 rubber screw covers)
732082-001 Screw Kit
732084-001 Speakers (include subwoofer, speaker cables, and 4 rubber isolators)
732091-001 Top cover in pearl white finish (includes TouchPad and cable)
732092-001 Top cover in flyer red finish (includes TouchPad and cable)
732093-001 Top cover in revolutionary blue finish (includes TouchPad and cable)
732094-001 Top cover in regal purple finish (includes TouchPad and cable)
732095-001 Top cover in sparkling black finish (includes TouchPad and cable)
732096-001 Top cover in mineral black finish (includes TouchPad and cable)
733476-001 WLAN Qualcomm Atheros QCA9565 802.11 bgn 1x1 Wi-Fi + Bluetooth 4.0 combo
734448-001 Heat sink for use only on computer models equipped with a graphics subsystem with AMD UMA memory
19 W
734449-001 Heat sink for use only on computer models equipped with a graphics subsystem with AMD UMA memory
25 W
734450-001 Heat sink for use only on computer models equipped with a graphics subsystem with AMD discrete
memory 19 W
734451-001 Heat sink for use only on computer models equipped with a graphics subsystem with AMD discrete
memory 25 W
734820-001 System board AMD A4-5000 8670M 1.5 GHz (1 GB, L2, 1600MHz DDR3L quad core, 15 W) for use with
FreeDOS and Ubuntu
734820-501 System board AMD A4-5000 8670M 1.5 GHz (1 GB, L2, 1600MHz DDR3L quad core, 15 W) for use with
Windows Standard.
734820-601 System board AMD A4-5000 8670M 1.5 GHz (1 GB, L2, 1600MHz DDR3L quad core, 15 W) for use with
Windows Professional.
30 Chapter 3 Illustrated parts catalog
Spare part number Description
734821-001 System board AMD AMD A6-5200 8670M 2.0 GHz (1 GB, L2, 1600MHz DDR3L, quad core, 25 W) for use
with FreeDOS and Ubuntuu.
734821-501 System board AMD AMD A6-5200 8670M 2.0 GHz (1 GB, L2, 1600MHz DDR3L, quad core, 25 W) for use
with Windows Standard.
734821-601 System board AMD AMD A6-5200 8670M 2.0 GHz (1 GB, L2, 1600MHz DDR3L, quad core, 25 W) for use
with Windows Professional.
734824-001 System board AMD A10-5745M 8670M 2 GB (2.9-GHz/2.1-GHz, L2, 1333MHz DDR3L quad core, 25 W) for
use with FreeDOS and Ubuntu
734824-501 System board AMD A10-5745M 8670M 2 GB (2.9-GHz/2.1-GHz, L2, 1333MHz DDR3L quad core, 25 W) for
use with Windows Standard.
734824-601 System board AMD A10-5745M 8670M 2 GB (2.9-GHz/2.1-GHz, L2, 1333MHz DDR3L quad core, 25 W) for
use with Windows Professional.
734826-001 System board AMD A4-5000 1.5 GHz (2 MB, L2, 1600MHz DDR3L, quad core, 15 W) for use with FreeDOS
and Ubuntu for use with FreeDOS and Ubuntu.
734826-501 System board AMD A4-5000 1.5 GHz (2 MB, L2, 1600MHz DDR3L, quad core, 15 W) for use with Windows
Standard.
734826-601 System board AMD A4-5000 1.5 GHz (2 MB, L2, 1600MHz DDR3L, quad core, 15 W) for use with Windows
Professional.
734827-001 System board AMD A6-5000 (1.5 GHz, 2 MB L2, 1600MHz DDR3L, quad core, 15 W) for use with FreeDOS
and Ubuntu.
734827-501 System board AMD A6-5000 (1.5 GHz, 2 MB L2, 1600MHz DDR3L, quad core, 15 W) for use with Windows
Standard.
734827-601 System board AMD A6-5000 (1.5 GHz, 2 MB L2, 1600MHz DDR3L, quad core, 15 W) for use with Windows
Professional.
734829-001 System board AMD A8-5545M A76M (2.7 GHz/1.7 GHz, 4 MB L2, 1333MHz DDR3Lquad core, 19 W) for use
with FreeDOS and Ubuntu.
734829-501 System board AMD A8-5545M A76M (2.7 GHz/1.7G Hz, 4 MB L2, 1333MHz DDR3L quad core, 19 W) for use
with Windows Standard.
734829-601 System board AMD A8-5545M A76M (2.7 GHz/1.7 GHz, 4 MB L2, 1333MHz DDR3L quad core, 19 W) for use
with Windows Professional.
737138-001 System board AMD A10- 4655M 8670M (2.8 GHz/2.0 GHz, 2 GB L2, 1333MHz DDR3L quad core, 25 W) for
use with FreeDOS and Ubuntu.
737138-501 System board AMD A10- 4655M 8670M (2.8 GHz/2.0 GHz, 2 GB L2, 1333MHz DDR3L quad core, 25 W) for
use with Windows Standard.
737138-601 System board AMD A10- 4655M 8670M (2.8 GHz/2.0 GHz, 2 GB L2, 1333MHz DDR3L quad core, 25 W) for
use with Windows Professional.
737140-001 System board AMD A8- 4555M (2.4 GHz/1.6 GHz, 4 MB L2, 1333MHz DDR3L quad core, 19 W) for use with
FreeDOS and Ubuntu.
737140-501 System board AMD A8- 4555M (2.4 GHz/1.6 GHz, 4 MB L2, 1333MHz DDR3L quad core, 19 W) for use with
Windows Standard.
737140-601 System board AMD A8- 4555M (2.4 GHz/1.6 GHz, 4 MB L2, 1333MHz DDR3L quad core, 19 W) for use with
Windows Professional.
737141-001 System board AMD E1-2500 (1.4 GHz, 1 MB L2, 1600MHz DDR3L, dual core, 15 W) for use with FreeDOS
and Ubuntu.
Sequential part number listing 31
Spare part number Description
737141-501 System board AMD E1-2500 (1.4 GHz, 1 MB L2, 1600MHz DDR3L, dual core, 15 W) for use with Windows
Standard.
737141-601 System board AMD E1-2500 (1.4 GHz, 1 MB L2, 1600MHz DDR3L, dual core, 15 W) for use with Windows
Professional.
737166-001 Display enclosure in mineral black finish
737167-001 Display enclosure in Goji berry finish
737168-001 Display enclosure in hazel berry finish
737169-001 Display enclosure in raspberry finish
737170-001 Touchscreen display 15.6 BV HD PRW in pearl white finish
737171-001 Touchscreen display 15.6 BV HD PRW in flyer red finish
737172-001 Touchscreen display 15.6 BV HD PRW in revolutionary blue finish
737173-001 Touchscreen display 15.6 BV HD PRW in regal purple finish
737174-001 Touchscreen display 15.6 BV HD PRW in mineral black finish
737175-001 Touchscreen display 15.6 BV HD PRW in Goji berry finish
737176-001 Touchscreen display 15.6 BV HD PRW in hazel berry finish
737177-001 Touchscreen display 15.6 BV HD PRW in raspberry finish
737178-001 Top cover in mineral black finish
737179-001 Top cover in Goji berry finish
737180-001 Top cover in hazel berry finish
737181-001 Top cover in raspberry finish
738124-001 System board AMD A10-5745M A76M (2.9 GHz/2.1 GHz, 4 MB L2, 1333MHz DDR3L quad core, 25 W) for
use with FreeDOS and Ubuntu
738124-501 System board AMD A10-5745M A76M (2.9 GHz/2.1 GHz, 4 MB L2, 1333MHz DDR3L quad core, 25 W) for
use with Windows Standard.
738124-601 System board AMD A10-5745M A76M (2.9 GHz/2.1 GHz, 4 MB L2, 1333MHz DDR3L quad core, 25 W) for
use with Windows Professional.
737981-001 System board with Intel Celeron 1007U DC (1.5 GHz, 2 MB L3 Cache, 1600MHz DDR3) for use with FreeDOS
and Ubuntu
737981-501 System board with Intel Celeron 1007U DC (1.5 GHz, 2 MB L3 Cache, 1600MHz DDR3) for use with
Windows Standard
737981-601 System board with Intel Celeron 1007U DC (1.5 GHz, 2 MB L3 Cache, 1600MHz DDR3) for use with
Windows Professional
737982-001 System board with Intel Core i3-3217U DC (1.8 GHz, 3 MB L3 Cache, 1600MHz DDR3, 17 W) for use with
FreeDOS and Ubuntu
737982-501 System board with Intel Core i3-3217U DC (1.8 GHz, 3 MB L3 Cache, 1600MHz DDR3, 17 W) for use with
Windows Standard
737982-601 System board with Intel Core i3-3217U DC (1.8 GHz, 3 MB L3 Cache, 1600MHz DDR3, 17 W) for use with
Windows Professional
737983-001 System board with Intel Pentium 2117U DC (1.8 GHz, 2 MB L3 Cache, 1600MHz DDR3, 17 W) for use with
FreeDOS and Ubuntu
32 Chapter 3 Illustrated parts catalog
Spare part number Description
737983-501 System board with Intel Pentium 2117U DC (1.8 GHz, 2 MB L3 Cache, 1600MHz DDR3, 17 W) for use with
Windows Standard
737983-601 System board with Intel Pentium 2117U DC (1.8 GHz, 2 MB L3 Cache, 1600MHz DDR3, 17 W) for use with
Windows Professional
738664-001 Webcamera/microphone module
741727-001 45 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm), nslim
742330-001 Heat sink for use only on computer models equipped with Intel HM76 chipset and UMA graphics
742331-001 Heat sink for use only on computer models equipped with Intel HM76 chipset and switchable discrete
graphics
742580-001 Base enclosure
742581-001 Heat sink for use only on computer models equipped with Intel processors and UMA graphics
742582-001 Heat sink for use only on computer models equipped with Intel processors and switchable discrete
graphics
749173-001 Optical Drive BD combo for computer models with Intel processors, no support for Ubuntu Linux
751493-001 System board with Intel Core i7-4500U 1.8 GHz processor (4.0 MB L3 cache, 15 W) for use with FreeDOS
and Ubuntu
751493-501 System board with Intel Core i7-4500U 1.8 GHz processor (4.0 MB L3 cache, 15 W for use with Windows
Standard
751493-601 System board with Intel Core i7-4500U 1.8 GHz processor (4.0 MB L3 cache, 15 W for use with Windows
Pro vb
751494-001 System board with Intel Core i5-4200U 840M 1.6-GHz (2 GB DC BGA 15 W) for use with FreeDOS and
Ubuntu
751494-501 System board with Intel Core i5-4200U 840M 1.6-GHz (2 GB DC BGA 15 W) for use with Windows Standard
751494-601 System board with Intel Core i5-4200U 840M 1.6-GHz (2 GB DC BGA 15 W) for use with Windows
Professional
754312-001 System board with Intel Core i5-4200U 1.6 GHz DC BGA 15 W) for use with FreeDOS and Ubuntu
754312-501 System board with Intel Core i5-4200U 1.6 GHz DC BGA 15 W) for use with Windows Standard
754312-601 System board with Intel Core i5-4200U 1.6 GHz DC BGA 15 W) for use with Windows Professional
755270-001 System board HP A4-5050 (1.55 GHz) quad core, 13 W
755270-501 System board HP A4-5050 (1.55 GHz) quad core, 13 W
755270-601 System board HP A4-5050 (1.55 GHz) quad core, 13 W
Sequential part number listing 33
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screwdriver
●
Magnetic screwdriver
●
Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic
34 Chapter 4 Removal and replacement procedures preliminary requirements
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or
seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases,
avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be
caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables
tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer
is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Service considerations 35
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some protection,
but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different
activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
36 Chapter 4 Removal and replacement procedures preliminary requirements
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●
Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
●
When fixtures must directly contact dissipative surfaces, use fixtures made only of static safe
materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn off power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines 37
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive must be worn in contact with the
skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or floor mats with hard ties to the ground
●
Field service kits
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
38 Chapter 4 Removal and replacement procedures preliminary requirements
5 Removal and replacement procedures for
Customer Self-Repair parts
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to
follow the on-screen instructions.
NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by
the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.
Component replacement procedures
NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair
parts successfully.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
There are as many as 12 screws that must be removed, replaced, and/or loosened when servicing Customer
Self-Repair parts. Make special note of each screw size and location during removal and replacement.
http://partsurfer.hp.com, select your country or region, and then
Labels on page 15 for details.
Component replacement procedures 39
Battery
Description Spare part number
4 cell, 41-Wh, 2.8-Ah, Li-ion battery 728460-001
Before disassembling the computer, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the battery:
1. Turn the computer upside down on a flat surface.
2. Firmly slide the release latch (1) to unlock the battery and slide the battery release latch (2) to release
the battery.
3. Slide the battery (3) from the middle to remove it from the computer.
To insert the battery:
CAUTION: Do not slant the battery as you insert it. Slide the battery in straight.
1. Holding the battery in the middle, slide the battery (1) straight into the computer until the battery
release latch locks into place.
40 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
2. Reset the battery lock (1) to the locked position.
Component replacement procedures 41
Service door
Description Spare part number
Service door is available with the plastics kit. 732079-001
1. Using a small Phillips screwdriver, loosen the service door screws (1) and (2).
2. Lift the door (3).
3. Slide the service door (4) forward to remove.
Memory module
Description Spare part number
4 GB memory module (PC3, 12800, 1600-MHz) 691740-001
2 GB memory module (PC3, 12800, 1600-MHz) 691739-001
8 GB memory module PC3L 12800 1600Mhz Shared 693374-001
8 GB memory module PC3L 12800 1600Mhz Shared 670034-001
Before removing a memory module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
5. Remove the service door (see
Battery on page 40).
Service door on page 42).
42 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Remove the memory module:
NOTE: Note the location of the memory module. If you are replacing it, install the new memory module in
the same slot.
1. Spread the two retaining tabs (1) on each side of the memory module slot to release
the memory module. (The memory module tilts up.)
2. Remove the memory module (2) by pulling it away from the slot at a 45 degree angle.
Reverse this procedure to install the memory module.
Component replacement procedures 43
WLAN module
Description Spare part number
Qualcomm Atheros AR9485 802.11 bgn Wi-Fi adapter 675794-001
Ralink RT3290LE 802.11 bgn 1×1 Wi-Fi and Bluetooth 4.0 combo adapter 690020-001
Realtek RTL8188EE 802.11 bgn Wi-Fi adapter 709848-001
Intel Wireless-N 7260BN 802.11 bgn 2x2 Wi-Fi + Bluetooth 4.0 combo adaptor for use with computer
models with Intel processors, not supported on Ubuntu Linux
Realtek RTL8188EE 802.11 bgn Wi-Fi adapter 733476-001
717384-001
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
5. Remove the service door (see
Battery on page 40).
Service door on page 42).
6. Locate the WLAN module (1).
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The #1 WLAN antenna cable is connected to the WLAN module “Main” terminal. The #2 WLAN
antenna cable is connected to the WLAN module “Aux” terminal.
2. Remove the Phillips M2.0×2.5 screw (2) that secures the WLAN module to the system board. (The WLAN
module tilts up.)
44 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves should be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
Optical drive
NOTE: The optical drive spare part kit includes a bezel and bracket.
Description Spare part number
Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive (includes bezel, bracket, and screws) 732075-001
BD combo for computer models with Intel processors, no support for Ubuntu Linux 749173-001
Component replacement procedures 45
Before removing the optical drive, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
Remove the optical drive:
1. Using a small Phillips screwdriver, remove the Phillips M2.5×6.5 screw that secures the optical drive to
the computer (1).
2. Using the screwdriver, push on the rear of the CD/DVD drive to disconnect it from the computer
3. If necessary, use an unbent paperclip and press in gently on the paper clip (2) until the disc tray
releases. Pull the tray (3) out from the front until the optical drive is completely removed from
the computer.
Battery on page 40).
If it is necessary to replace the optical drive bracket and bezel, position the optical drive with the rear panel
toward you.
1. Remove the two Phillips screws from the optical drive (1) and remove the bracket (2).
46 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
2. Use an unbent paperclip and press in gently on the paper clip (1) and release from the tab (2) until the
disc tray releases. Tilt the tray (3) and pull the bezel (4) to remove it.
Reverse this procedure to reassemble and install the optical drive.
Component replacement procedures 47
6 Removal and replacement procedures for
Authorized Service Provider parts
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to
follow the on-screen instructions.
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 62 screws that must be removed, replaced, and/or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal
and replacement.
http://partsurfer.hp.com, select your country or region, and then
Labels on page 15 for details.
48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Display panel
NOTE: These procedures are for replacing the display panel for HP Pavilion Notebook. For procedures to
replace the HP Pavilion Notebook display assembly subcomponents, see
Description Spare part number
Display bezel 725617-001
Display panel 15.6 in HD WLED BrightView flat panel 732080-001
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement
Before removing the display panel, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Display assembly on page 84.
4. Remove the battery (see
Battery on page 40).
Remove the panel:
If it is necessary to replace the display bezel or any of the display assembly subcomponents:
1. Remove the plastic screw covers (1) and the two Phillips M2.5×3.0 screws (2) that secure the display
bezel to the display assembly.
2. If it is necessary to replace the display bezel or any of the display assembly subcomponents:
a. Flex the inside edges of the bottom edge (3), the left and right sides (4), and the top edge (5) of
the display bezel until the bezel disengages from the display enclosure.
b. Remove the display bezel (6).
Component replacement procedures 49
c. Remove the four Phillips M2.0×2.5 screws (1) and carefully move the display panel (2) to the
keyboard .
d. Release the tab (1) and disconnect the connector (2). Lift the panel (3) to remove it.
Reverse this procedure to replace the panel.
50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Keyboard
NOTE: The keyboard spare part kit includes a keyboard cable.
Description Spare part number
Textured island style black finish for use in the United States 719853-001
Textured island style black finish for use in United Kingdom 719853-031
Textured island style black finish for use in Germany 719853-041
Textured island style black finish for use in France 719853-051
Textured island style black finish for use in Italy 719853-061
Textured island style black finish for use in Spain 719853-071
Textured island style black finish for use in Portugal 719853-131
Textured island style black finish for use in Turkey 719853-141
Textured island style black finish for use in Greece 719853-151
Textured island style black finish for use in Latin America 719853-161
Textured island style black finish for use in Saudi Arabia 719853-171
Textured island style black finish for use in Hungary 719853-211
Textured island style black finish for use in Russia 719853-251
Textured island style black finish for use in Bulgaria 719853-261
Textured island style black finish for use in Romania 719853-271
Textured island style black finish for use in Thailand 719853-281
Textured island style black finish for use in Japan 719853-291
Textured island style black finish for use in Belgium 719853-A41
Textured island style black finish for use in Taiwan 719853-AB1
Textured island style black finish for use in South Korea 719853-AD1
Textured island style black finish for International use 719853-B31
Textured island style black finish for use in Slovenia 719853-BA1
Textured island style black finish for use in Israel 719853-BB1
Textured island style black finish for use in Switzerland 719853-BG1
Textured island style black finish for use in Canada 719853-DB1
Textured island style black finish for use in Nordic regions 719853-DH1
Textured island style black finish for use in Czech/Slovakia regions 719853-FL1
Textured island style black finish for use in Northwest Africa 719853-FP1
Textured island style black finish for use in Canada 719853-DB1
Painted island style white finish for use in the United States 720597-001
Painted island style white finish for use in the United Kingdom 720597-031
Component replacement procedures 51
Description Spare part number
Painted island style white finish for use in Greece 720597-041
Painted island style white finish for use in France 720597-051
Painted island style white finish for use in Italy 720597-061
Painted island style white finish for use in Spain 720597-071
Painted island style white finish for use in Portugal 720597-131
Painted island style white finish for use in Turkey 720597-141
Painted island style white finish for use in Greece 720597-151
Painted island style white finish for use in Latin America 720597-151
Painted island style white finish for use in Saudi Arabia 720597-171
Painted island style white finish for use in Hungary 720597-211
Painted island style white finish for use in Russia 720597-251
Painted island style white finish for use in Bulgaria 720597-261
Painted island style white finish for use in Romania 720597-271
Painted island style white finish for use in Thailand 720597-281
Painted island style white finish for use in Japan 720597-291
Painted island style white finish for use in Belgium 720597-A41
Painted island style white finish for use in Taiwan 720597-AB1
Painted island style white finish for use in South Korea 720597-AD1
Painted island style white finish for International use 720597-B31
Painted island style white finish for use in Slovenia 720597-BA1
Painted island style white finish for use in Israel 720597-BB1
Painted island style white finish for use in Switzerland 720597-BG1
Painted island style white finish for use in Israel 720597-DB1
Painted island style white finish for use in Nordic regions 720597-DH1
Painted island style white finish for use in the Czech Republic and Slovakia 720597-FL1
Painted island style white finish for use in Northwest Africa 720597-FP1
Before removing the keyboard, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
Battery on page 40).
Remove the keyboard:
52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
1. Remove the Phillips M2.5×6.5 screw that secures the keyboard to the computer.
2. Rest the computer on its left side.
3. Open the computer.
4. Insert a thin tool or a keyboard push tool into the keyboard screw hole, and then press on the back of
the keyboard until the keyboard disengages from the computer.
5. Turn the computer right-side up with the front toward you.
Component replacement procedures 53
6. Gently slide your finger along the top edge of the keyboard to release the keyboard clips (1). Lift
the rear edge of the keyboard (2), and then swing the keyboard up and forward until it rests upside
down on the palm rest.
7. Release the ZIF connector (1) by lifting the connector tab to which the keyboard cable is connected,
and then disconnect the keyboard cable (2) from the system board.
8. Remove the keyboard (3).
Reverse this procedure to install the keyboard.
54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Top cover
NOTE: The top cover spare part kit includes the TouchPad buttons, TouchPad board and TouchPad cable.
Description Spare part number
In pearl white finish 732091-001
In flyer red finish 732092-001
In revolutionary blue finish 732093-001
In regal purple finish 732094-001
In sparkling black finish 732095-001
In aluminum metal finish 732096-001
In mineral black finish 737178-001
In Goji berry finish 737179-001
In hazel berry finish 737180-001
In raspberry finish 737181-001
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement
Before removing the top cover, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4. Remove the battery (see
a. Optical drive (see
b. Remove the service door (see
c. Remove the WLAN module (see
d. Remove the memory module (see
e. Keyboard (see
Battery on page 40), and then remove the following components:
Optical drive on page 45).
Service door on page 42).
WLAN module on page 44).
Memory module on page 42).
Keyboard on page 51).
Remove the top cover:
1. Remove the seven Phillips M2.5×3.0 screws that secure the top cover to the base enclosure.
Component replacement procedures 55
2. Disconnect the power button cable (1), the TouchPad cable (2), and the optical drive cable (3).
3. Close the display and turn the computer upside down.
56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Remove the eleven Phillips M2.5×6.5 screws from the bottom of the computer.
5. Remove the additional three Phillips M2.0×1.5 screws from the optical drive bay (1) and the three
Phillips M2.5×6.5 screws from under the service door (2).
6. Turn the computer over and open the display.
Component replacement procedures 57
7. Gently press on the right upper corner (1) where the display hinge and top cover meet. Lift around the
edges of the top cover (2). Lift to remove the top cover (3).
When replacing the top cover, be sure that the following components are removed from the defective top
cover and installed on the replacement top cover:
●
Power button board and cable (see
Power button board on page 62).
●
Optical drive cable, (see
●
USB/audio board, (see
Optical drive on page 45).
Hard drive on page 59).
Reverse this procedure to install the top cover.
58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Hard drive
NOTE: The hard drive spare part kit includes the hard drive rubber bracket and screws. These components
are included in the Hard Drive Hardware Kit, spare part number 732071-001.
Description Spare part number
1 TB, 5400 rpm, 7.0 mm/9.5 mm 676521-005
750 GB, 5400 rpm, 9.5 mm 634250-005
500 GB, 5400 rpm, 9.5 mm 669299-005
500 GB, 5400 rpm, 7.0 mm 683802-005
1 TB, 5400 rpm + 8 GB NAND hybrid, 9.5 mm, for use with computer models with Intel processors 731999-005
750 GB 5400 rpm + 8 GB NAND hybrid, 9.5 mm, for use with computer models with Intel processors 732001-005
500 GB 5400 rpm + 8 GB NAND hybrid, 7 mm, for use with computer models with Intel processors 732000-005
Hard Drive Hardware Kit (not illustrated, includes hard drive rubber bracket, 2 hard drive retention
brackets, and hard drive connector cable).
732071-001
Before removing the hard drive, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
a. Optical drive (see
b. Service door (see
c. WLAN module (see
d. Memory module (see
e. Keyboard (see
f. Top cover (see
Battery on page 40), and then remove the following components:
Optical drive on page 45).
Service door on page 42).
WLAN module on page 44).
Memory module on page 42).
Keyboard on page 51).
Top cover on page 55).
Remove the hard drive:
1. Disconnect the USB/audio cable (1) by flipping open the ZIF connector and lifting the cable. Remove the
USB/audio cable Phillips M 2.5×3.0 screw (2) and then lift the USB/audio board (3).
Component replacement procedures 59
2. Lift the front of the hard drive (1) and slide the hard drive (2) forward .
60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Release the hard drive connector cable from the clips.
NOTE: You will disconnect the hard drive connector cable from the system board when you remove
the system board.
4. If it is necessary to disassemble the hard drive, perform the following steps:
a. Remove the four Phillips M3.0×3.5 screws (1) from the bracket and separate the front edges of the
hard drive rubber bracket from the hard drive
b. Disassemblying the hard drive
Component replacement procedures 61
Reverse this procedure to reassemble and install the hard drive.
Power button board
Description Spare part number
Power button board (includes cable) 732076-001
Before removing the power button board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
a. Optical drive (see
b. Service door (see
c. WLAN module (see
d. Memory module (see
e. Keyboard (see
f. Top cover (see
Battery on page 40), and then remove the following components:
Optical drive on page 45).
Service door on page 42).
WLAN module on page 44).
Memory module on page 42).
Keyboard on page 51).
Top cover on page 55).
Remove the power button board:
1. Turn the top cover upside down, with the front toward you.
2. Remove the Phillips M2.5×2.5 screw (1) that secures the power button board to the top cover.
62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Remove the power button board (2) with cable (the cable was disconnected from the top cover when
removing the top cover).
Reverse this procedure to install the power button board.
Component replacement procedures 63
TouchPad button board
Description Spare part number
TouchPad button board (includes cable) 732078-001
Before removing the TouchPad button board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
a. Optical drive (see
b. Service door (see
c. WLAN module (see
d. Memory module (see
e. Keyboard (see
f. Top cover (see
Battery on page 40), and then remove the following components:
Optical drive on page 45).
Service door on page 42).
WLAN module on page 44).
Memory module on page 42).
Keyboard on page 51).
Top cover on page 55).
Remove the TouchPad button board:
1. Turn the top cover upside down, with the front toward you.
2. Release the TouchPad ZIF connector, and then disconnect the TouchPad button board cable (1) from
the TouchPad board.
3. Remove the Phillips M2.0×3.5 screw (2) that secures the TouchPad button board bracket to
the top cover.
4. Remove the TouchPad button board (3) carefully lifting the cable from the guides (the cable attached to
the top cover was disconnected when removing the top cover).
5. Lift up the TouchPad button board (4).
64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
6. Remove the TouchPad button board (5).
Reverse this procedure to install the TouchPad button board.
Component replacement procedures 65
Optical drive connector cable
NOTE: The optical drive connector cable is included with the Optical Drive, spare part number 732075-001.
Before removing the optical drive connector cable, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
a. Optical drive (see
b. Service door (see
c. WLAN module (see
d. Memory module (see
e. Keyboard (see
f. Top cover (see
Remove the optical drive connector cable:
1. Disconnect the optical drive connector cable (1) from the system board.
2. Release the optical drive connector cable from the clip (2) built into the base enclosure.
3. Remove the optical drive connector cable.
Battery on page 40), and then remove the following components:
Optical drive on page 45).
Service door on page 42).
WLAN module on page 44).
Memory module on page 42).
Keyboard on page 51).
Top cover on page 55).
66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Reverse this procedure to install the optical drive connector cable.
Component replacement procedures 67
System board
NOTE: The system board spare part kit includes replacement thermal material.
Description Spare part number
For computer models equipped with Intel Discrete processors..
4th generation
Intel Core i7-4500U 1.8 GHz processor (4.0 MB L3 cache, 15 W) for use with FreeDOS and Ubuntu 751493-001
Intel Core i7-4500U 1.8 GHz processor (4.0 MB L3 cache, 15 W for use with Windows Standard 751493-501
Intel Core i7-4500U 1.8 GHz processor (4.0 MB L3 cache, 15 W for use with Windows Pro 751493-601
Intel Core i5-4200U 840M 1.6-GHz (2 GB DC BGA 15 W) for use with FreeDOS and Ubuntu 751494-001
Intel Core i5-4200U 840M 1.6-GHz (2 GB DC BGA 15 W) for use with Windows Standard 751494-501
Intel Core i5-4200U 840M 1.6-GHz (2 GB DC BGA 15 W) for use with Windows Professional 751494-601
For computer models equipped with Intel processors 3rd Generation
Intel Core i5-4200M 840M 1.6-GHz (2 GB DC BGA 15 W) for use with FreeDOS and Ubuntu 754312-001
Intel Core i5-4200M 840M 1.6-GHz (2 GB DC BGA 15 W) for use with Windows Standard 754312-501
Intel Core i5-4200U 8670M 1.6-GHz (2 GB DC BGA 15 W) for use with Windows Professional 754312-601
Intel Celeron 1007U DC (1.5 GHz, 2 MB L3 Cache, 1600MHz DDR3, 17 W) for use with FreeDOS and
Ubuntu
Intel Celeron 1007U DC (1.5 GHz, 2 MB L3 Cache, 1600MHz DDR3, 17 W) for use with Windows Standard 737981-501
Intel Celeron 1007U DC (1.5 GHz, 2 MB L3 Cache, 1600MHz DDR3, 17 W) for use with Windows
Professiona
737981-001
737981-601
Intel Core i3-3217U DC (1.8 GHz, 3 MB L3 Cache, 1600MHz DDR3, 17 W) for use with FreeDOS and
Ubuntu
Intel Core i3-3217U DC (1.8 GHz, 3 MB L3 Cache, 1600MHz DDR3, 17 W) for use with Windows Standard 737982-501
Intel Core i3-3217U DC (1.8 GHz, 3 MB L3 Cache, 1600MHz DDR3, 17 W) for use with Windows
Professional
Intel Pentium 2117U DC (1.8 GHz, 2 MB L3 Cache, 1600MHz DDR3, 17 W) for use with FreeDOS and
Ubuntu
Intel Pentium 2117U DC (1.8 GHz, 2 MB L3 Cache, 1600MHz DDR3, 17 W) for use with Windows Standard 737983-501
Intel Pentium 2117U DC (1.8 GHz, 2 MB L3 Cache, 1600MHz DDR3, 17 W) for use with Windows
Professional
For computer models equipped with AMD UMA processors.
AMD A4-5000 (1.5 GHz, 2 MB L2, 1600MHz DDR3L, Quad 15W) for use with FreeDOS and Ubuntu. 734826-001
AMD A4-5000 (1.5 GHz, 2 MB L2, 1600MHz DDR3L, Quad 15W) for use with Windows Standard. 734826-501
AMD A4-5000 (1.5 GHz, 2 MB L2, 1600MHz DDR3L, Quad 15W) for use with Windows Professional. 734826-601
AMD A6-5000 (1.5 GHz, 2 MB L2, 1600MHz DDR3L, Quad 15W) for use with FreeDOS and Ubuntu. 734827-001
AMD A6-5000 (1.5 GHz, 2 MB L2, 1600MHz DDR3L, Quad 15W) for use with Windows Standard. 734827-501
AMD A6-5000 (1.5 GHz, 2 MB L2, 1600MHz DDR3L, Quad 15W) for use with Windows Professional. 734827-601
737982-001
737982-601
737983-001
737983-601
68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Description Spare part number
AMD A8-5545M A76M (2.7 GHz/1.7 GHz, 4 MB L2, 1333MHz DDR3L Quad 19W) for use with FreeDOS and
Ubuntu.
AMD A8-5545M A76M (2.7 GHz/1.7G Hz, 4 MB L2, 1333MHz DDR3L Quad 19W) for use with Windows
Standard.
AMD A8-5545M A76M (2.7 GHz/1.7 GHz, 4 MB L2, 1333MHz DDR3L Quad 19W) for use with Windows
Professional.
AMD A8- 4555M (2.4 GHz/1.6 GHz, 4 MB L2, 1333MHz DDR3L Quad 19W) for use with FreeDOS and
Ubuntu.
AMD A8- 4555M (2.4 GHz/1.6 GHz, 4 MB L2, 1333MHz DDR3L Quad 19W) for use with Windows Standard. 737140-501
AMD A8- 4555M (2.4 GHz/1.6 GHz, 4 MB L2, 1333MHz DDR3L Quad 19W) for use with Windows
Professional.
AMD E1-2500 (1.4 GHz, 1 MB L2, 1600MHz DDR3L, Dual 15 W) for use with FreeDOS and Ubuntu. 737141-001
AMD E1-2500 (1.4 GHz, 1 MB L2, 1600MHz DDR3L, Dual 15 W) for use with Windows Standard. 737141-501
AMD E1-2500 (1.4 GHz, 1 MB L2, 1600MHz DDR3L, Dual 15 W) for use with Windows Professional. 737141-601
AMD A10-5745M A76M (2.9 GHz/2.1 GHz, 4 MB L2, 1333MHz DDR3L Quad 25W) for use with FreeDOS
and Ubuntu.
AMD A10-5745M A76M (2.9 GHz/2.1 GHz, 4 MB L2, 1333MHz DDR3L Quad 25W) for use with Windows
Standard.
AMD A10-5745M A76M (2.9 GHz/2.1 GHz, 4 MB L2, 1333MHz DDR3L Quad 25W) for use with Windows
Professional.
734829-001
734829-501
734829-601
737140-001
737140-601
738124-001
738124-501
738124-601
For computer models equipped with AMD Discrete processors.
AMD A4-5000 8670M (1.5 GHz, 1 GB L2, 1600MHz DDR3L Quad 15W) for use with FreeDOS and Ubuntu. 734820-001
AMD A4-5000 8670M (1.5 GHz, 1 GB L2, 1600MHz DDR3L Quad 15W) for use with Windows Standard. 734820-501
AMD A4-5000 8670M (1.5 GHz, 1 GB L2, 1600MHz DDR3L Quad 15W) for use with Windows Professional. 734820-601
AMD A6-5200 8670M (2.0 GHz, 1 GB L2, 1600MHz DDR3L, Quad 25W) for use with FreeDOS and Ubuntu. 734821-001
AMD A6-5200 8670M (2.0 GHz, 1 GB L2, 1600MHz DDR3L, Quad 25W) for use with Windows Standard. 734821-501
AMD A6-5200 8670M (2.0 GHz, 1 GB L2, 1600MHz DDR3L, Quad 25W) for use with Windows
Professional.
AMD A10-5745M 8670M (2.9GHz/2.1GHz, 2 GB L2, 1333MHz DDR3L Quad 25W) for use with FreeDOS
and Ubuntu.
AMD A10-5745M 8670M (2.9 GHz/2.1 GHz, 2 GB L2, 1333MHz DDR3L Quad 25W) for use with Windows
Standard.
AMD A10-5745M 8670M (2.9 GHz/2.1 GHz, 2 GB L2, 1333MHz DDR3L Quad 25W) for use with Windows
Professional.
AMD A10- 4655M 8670M (2.8 GHz/2.0 GHz, 2 GB L2, 1333MHz DDR3L Quad 25W) for use with FreeDOS
and Ubuntu.
AMD A10- 4655M 8670M (2.8 GHz/2.0 GHz, 2 GB L2, 1333MHz DDR3L Quad 25W) for use with Windows
Standard.
AMD A10- 4655M 8670M (2.8 GHz/2.0 GHz, 2 GB L2, 1333MHz DDR3L Quad 25W) for use with Windows
Professional.
734821-601
734824-001
734824-501
734824-601
737138-001
737138-501
737138-601
For computer models equipped with HP UMA processors
Component replacement procedures 69
Description Spare part number
HP A4-5050 (1.55 GHz, 2MB L2 1600 MHz DDR3L) quad core, 13.5 W 755270-001
HP A4-5050 (1.55 GHz, 2MB L2 1600 MHz DDR3L) quad core, 13.5 W 755270-501
HP A4-5050 (1.55 GHz, 2MB L2 1600 MHz DDR3L) quad core, 13.5 W 755270-601
Before removing the system board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
a. Optical drive (see
b. Service door (see
c. WLAN module (see
d. Memory module (see
e. Keyboard (see
f. Top cover (see
g. Hard drive (see
Battery on page 40), and then remove the following components:
Optical drive on page 45).
Service door on page 42).
WLAN module on page 44).
Memory module on page 42).
Keyboard on page 51).
Top cover on page 55).
Hard drive on page 59).
When replacing the system board, be sure that the following components are removed from the defective
system board and installed on the replacement system board:
●
Hard drive cable
●
Power connector cable
●
RTC battery (see
●
Fan (see
●
Heat sink assembly (see
Heat sink assembly on page 78)
RTC battery on page 74)
Heat sink assembly on page 78)
Remove the system board:
1. Disconnect the following cables from the system board:
(1) Display panel cable
(2) Speaker cable
(3) Optical drive connector cable
(4) Power connector cable
70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2. Remove the two Phillips M2.5×6.5 and M2.0×5.0 screws (1). Remove the bracket (2) that secures
the power connector bracket to the base enclosure.
3. Remove the three Phillips M2.5×5.0 screws (1) that secure the system board to the base enclosure.
4. Lift the right side of the system board (2) until it rests at an angle.
Component replacement procedures 71
5. Carefully remove from the power connector (3). Remove the system board by sliding it up and to the
right at an angle and pull the system board (4) carefully to the right.
6. Remove the hard drive connector cable:
a. Turn the system board upside down, with the front toward you.
72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
b. Disconnect the hard drive connector cable from the system board. The hard drive cable is part of
the Hard Drive Hardware Kit, part number 732071-001.
Reverse this procedure to install the system board.
Component replacement procedures 73
RTC battery
Description Spare part number
RTC battery 697917-001
Before removing the RTC battery, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
the computer on, and then shut it down through the operating system.
4. Remove the battery (see
a. Optical drive (see
b. Service door (see
c. WLAN module (see
d. Memory module (see
e. Keyboard (see
f. Top cover (see
g. Hard drive (see
h. System board (see
Battery on page 40), and then remove the following components:
Optical drive on page 45).
Service door on page 42).
WLAN module on page 44).
Memory module on page 42).
Keyboard on page 51).
Top cover on page 55).
Hard drive on page 59).
System board on page 68).
Remove the RTC battery:
1. Use a flat-bladed, non-metallic tool (1) to release the RTC battery from the socket on the system board.
74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2. Remove the RTC battery (2).
Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the “+” sign
faces up.
Component replacement procedures 75
Fan
Description Spare part number
Fan 732068-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of
the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature
sensor and is designed to turn on automatically when high temperature conditions exist. These conditions
are affected by high external temperatures, system power consumption, power management/battery
conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced
through the ventilation grill located on the left side of the computer.
Before removing the fan, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
a. Optical drive (see
b. Service door (see
c. WLAN module (see
d. Memory module (see
e. Keyboard (see
f. Top cover (see
g. Hard drive (see
h. System board (see
Battery on page 40), and then remove the following components:
Optical drive on page 45).
Service door on page 42).
WLAN module on page 44).
Memory module on page 42).
Keyboard on page 51).
Top cover on page 55).
Hard drive on page 59).
System board on page 68).
Remove the fan:
1. Turn the system board upside down, with the front toward you.
2. Disconnect the fan cable (1) from the system board.
3. Remove the 2 screws (2) that secure the fan to the system board.
76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Remove the fan (3) from the system board.
Reverse this procedure to install the fan.
Component replacement procedures 77
Heat sink assembly
Description Spare part number
Heat sink for use only on computer models equipped with a graphics subsystem with AMD UMA memory
19 W
Heat sink for use only on computer models equipped with a graphics subsystem with AMD UMA memory
25 W
Heat sink for use only on computer models equipped with a graphics subsystem with AMD discrete
memory 19 W
Heat sink for use only on computer models equipped with a graphics subsystem with AMD discrete
memory 25 W
For use only on computer models equipped with Intel HM76 chipset and UMA graphics 742330-001
For use only on computer models equipped with Intel HM76 chipset and switchable discrete graphics 742331-001
For use only on computer models equipped with Intel processors and UMA graphics 742581-001
For use only on computer models equipped with Intel processors and switchable discrete graphics 742582-001
734448-001
734449-001
734450-001
734451-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of
the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature
sensor and is designed to turn on automatically when high temperature conditions exist. These conditions
are affected by high external temperatures, system power consumption, power management/battery
conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced
through the ventilation grill located on the left side of the computer.
Before removing the fan/heat sink assembly, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
a. Optical drive (see
b. Service door (see
c. WLAN module (see
d. Memory module (see
e. Keyboard (see
f. Top cover (see
g. Hard drive (see
h. System board (see
Battery on page 40), and then remove the following components:
Optical drive on page 45).
Service door on page 42).
WLAN module on page 44).
Memory module on page 42).
Keyboard on page 51).
Top cover on page 55).
Hard drive on page 59).
System board on page 68).
Remove the heat sink assembly:
78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
1. Turn the system board upside down, with the front toward you.
NOTE: Steps 3 through 5 apply to computer models equipped with a graphics subsystem with
discrete memory. See steps 6 and 8 for fan/heat sink assembly removal information for computer
models equipped with a graphics subsystem with UMA memory.
2. Disconnect the fan cable from the system board.
NOTE: Steps 3 through 5 apply to computer models equipped with a graphics subsystem with
discrete memory. See steps 6 and 8 for fan/heat sink assembly removal information for computer
models equipped with a graphics subsystem with UMA memory.
3. Following the 1, 2, 3, 4, 5, 6, 7 sequence stamped into the fan/heat sink assembly, loosen the four
Phillips M2.0×10.0 captive screws (1) and the three Phillips M2.0×3.5 captive screws (2) that secure
the fan/heat sink assembly to the system board.
4. Remove the heat sink assembly (3) from the system board.
5. Thoroughly clean the thermal connections (1) and (3) on the system board and the heat sink (2) and (4)
before replacing a heat sink onto a system board. Continue to step 8.
NOTE: The following illustration shows the replacement thermal material locations on a computer
model equipped with a graphics subsystem with discrete memory.
6. Following the 1, 2, 3, 4 sequence stamped into the fan/heat sink assembly, loosen the four Phillips
M2.0×10.0 captive screws (1) that secure the fan/heat sink assembly to the system board.
Component replacement procedures 79
7. Remove the heat sink assembly (2).
Thoroughly clean the thermal connections (1) on the system board and the heat sink (2) before
replacing a heat sink onto a system board.
NOTE: The following illustration shows the replacement thermal material locations on a computer
model equipped with a graphics subsystem with UMA memory. Thermal paste is used on
the processor (1) and the fan/heat sink assembly section (2) that services it.
8. Reverse this procedure to install the fan/heat sink assembly. Replace the thermal material that ships
with the replacement heat sink.
80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Power connector cable
Description Spare part number
Power connector cable (includes bracket) 732067-001
Before removing the power connector cable, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
a. Optical drive (see
b. Service door (see
c. WLAN module (see
d. Memory module (see
e. Keyboard (see
f. Top cover (see
g. Hard drive (see
h. System board (see
Battery on page 40), and then remove the following components:
Optical drive on page 45).
Service door on page 42).
WLAN module on page 44).
Memory module on page 42).
Keyboard on page 51).
Top cover on page 55).
Hard drive on page 59).
System board on page 68).
Remove the power connector board:
NOTE: The power connector bracket was removed when removing the system board.
1. Turn the system board upside down, with the front toward you.
2. Release the power connector from the clip built into the system board.
Component replacement procedures 81
Reverse this procedure to install the power connector cable.
82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Speakers
Before removing the speakers, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Description Spare part number
Speakers (include, speaker cable, and 4 rubber isolators) 732084-001
the computer on, and then shut it down through the operating system.
4. Remove the battery (see
a. Optical drive (see
b. Service door (see
c. WLAN module (see
d. Memory module (see
e. Keyboard (see
f. Top cover (see
g. Hard drive (see
h. System board (see
Battery on page 40), and then remove the following components:
Optical drive on page 45).
Service door on page 42).
WLAN module on page 44).
Memory module on page 42).
Keyboard on page 51).
Top cover on page 55).
Hard drive on page 59).
System board on page 68).
Remove the speakers:
▲
Remove the speakers by lifting up on the clip on the right side speaker and lifting the speakers.
Carefully and gently lift the speaker wire connecting the left and right speakers.
NOTE: The speaker connection cable was removed when removing the system board.
NOTE: The speakers include rubber isolators that are installed in the screw holes. These isolators are
crucial to the performance of the speakers.
Component replacement procedures 83
Reverse this procedure to install the speaker.
Display assembly
Description Spare part number
Display bezel (includes 2 rubber screws) 725617-001
15.6-in, BrightView, HD, LED, SVA display panel (screws included in the screw kit, spare part number
732082-001)
15.6-in, BrightView, HD, LED, SVA Touchscreen display panel (For Touchscreens, the screws spare
part number is 732083-001)
In aluminum metal finish 732073-001
In sparkling black finish 732074-001
In pearl white finish 737170-001
In flyer red finish 737171-001
In revolutionary blue finish 737172-001
In regal purple finish 737173-001
In mineral black finish 737174-001
In Goji berry finish 737175-001
In hazel berry finish 737176-001
In raspberry finish 737177-001
Webcamera/microphone module (includes adhesive) 738664-001
84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
732080-001
Description Spare part number
Display panel cable (includes webcamera/microphone module cable and two rubber screws) 732066-001
Antenna Kit (includes left and right wireless antenna cables and transceivers and 2 rubber screws) 732063-001
Display Hinge Kit (includes 2 rubber screws): 732072-001
Display enclosure (includes 2 rubber screw covers):
In pearl white finish 725611-001
In sparkling black finish 725612-001
In flyer red finish 725613-001
In revolutionary blue finish 725614-001
In regal purple finish 725615-001
In aluminum metal finish 732064-001
In mineral black finish 737166-001
In Goji berry finish 737167-001
In hazel berry finish 737168-001
In raspberry finish 737169-001
NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare
part information, see the individual removal subsections.
Before removing the display assembly, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
a. Optical drive (see
b. Service door (see
c. WLAN module (see
d. Memory module (see
e. Keyboard (see
f. Top cover (see
g. Hard drive (see
h. System board (see
Battery on page 40), and then remove the following components:
Optical drive on page 45).
Service door on page 42).
WLAN module on page 44).
Memory module on page 42).
Keyboard on page 51).
Top cover on page 55).
Hard drive on page 59).
System board on page 68).
Remove the display assembly:
1. Remove the three Phillips M2.5×6.5 screws (1) and (2) that secure the display assembly to
the base enclosure.
Component replacement procedures 85
2. Remove the display assembly (3).
3. If it is necessary to replace the display bezel or any of the display assembly subcomponents:
a. Remove the two display bezel screw covers (1) and the two Phillips M2.5×5.0 screws (2) that
secure the display bezel to the display assembly. The display bezel screw covers are included in
the display bezel spare part kit, spare part number 676644-001, and in all display assembly
subcomponent spare part kits.
b. Flex the inside edges of the bottom edge (3), the left and right sides (4), and the top edge (5) of
the display bezel until the bezel disengages from the display enclosure.
86 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
c. Remove the display bezel (6). The display bezel is available using spare part number 725617-001.
CAUTION: Be sure the work surface is clear of all tools, screws, and computer components before
turning the display panel upside down on the work surface.
4. If it is necessary to replace the display panel:
a. Remove the four Phillips M2.0×3.5 screws (1) that secure the display panel to
the display enclosure.
b. Lift the top edge of the display panel (2) and turn the display panel upside down.
c. Release the connector (1) that secures the display panel cable connector to the display panel.
Component replacement procedures 87
d. Disconnect the display panel cable (2) from the display panel and remove the panel (3).
5. If it is necessary to replace the webcamera/microphone module:
a. Disconnect the webcamera/microphone module cable (1) from the webcamera/microphone
module. (The webcamera/microphone module cable is part of the display panel cable.)
b. Detach the webcamera/microphone module (2) from the display enclosure.
6. If it is necessary to replace the hinges:
a. Remove the four Phillips M2.5×4.0 screws (1) and (2) that secure the hinges to
the display enclosure.
b. Remove the display hinge covers (2).
88 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
c. Remove the hinges and brackets (3) from the display enclosure.
7. If it is necessary to replace the display panel cable:
a. Release the display panel cable from the clips (1) and routing channel built into the
display enclosure.
b. Carefully release the cable from the channel guides (2) and remove the display panel cable (3).
8. If it is necessary to replace the wireless antenna cables and transceivers:
a. Release the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna
transceivers are attached to the display enclosure with double-sided tape.)
b. Release the wireless antenna cables from the clips (2) built into the display enclosure.
Component replacement procedures 89
c. Remove the wireless antenna cables and transceivers (3). The wireless antenna cables
and transceivers are available in the Antenna Kit, spare part number 732063-001.
Reverse this procedure to install the display assembly.
90 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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