HP Pavilion TouchSmart 15 Maintenance and Service Guide
HP Pavilion 15 Notebook PC
HP Pavilion TouchSmart 15 Notebook PC
Maintenance and Service Guide
© Copyright 2013, 2014 Hewlett-Packard
Development Company, L.P.
AMD and AMD Radeon are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used by
Hewlett-Packard Company under license. Intel,
Pentium, and Core are trademarks of Intel
Corporation in the U.S. and other countries.
Microsoft and Windows are U.S. registered
trademarks of Microsoft Corporation.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 8 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: August 2014
First Edition: November 2013
Document Part Number: 747432-002
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 6
Finding your hardware and software information ................................................................................................ 6
Locating hardware ............................................................................................................................... 6
Locating software ............................................................................................................................... 6
Right side ............................................................................................................................................................... 7
Left side ................................................................................................................................................................. 8
Display ................................................................................................................................................................... 9
Top ....................................................................................................................................................................... 10
TouchPad ........................................................................................................................................... 10
Lights ................................................................................................................................................. 10
Buttons and speakers ....................................................................................................................... 11
Keys ................................................................................................................................................... 13
Bottom ................................................................................................................................................................. 14
Labels ................................................................................................................................................................... 15
3 Illustrated parts catalog .............................................................................................................................. 16
Computer major components ............................................................................................................................. 16
Display assembly subcomponents ..................................................................................................................... 23
Miscellaneous parts ............................................................................................................................................. 24
Mass storage devices .......................................................................................................................................... 26
Sequential part number listing ........................................................................................................................... 26
4 Removal and replacement procedures preliminary requirements .................................................................... 34
Tools required ...................................................................................................................................................... 34
Service considerations ........................................................................................................................................ 34
Plastic parts ....................................................................................................................................... 34
Cables and connectors ...................................................................................................................... 35
Drive handling ................................................................................................................................... 35
Grounding guidelines ........................................................................................................................................... 36
Electrostatic discharge damage ....................................................................................................... 36
Packaging and transporting guidelines ......................................................................... 37
Workstation guidelines ................................................................................................... 37
Equipment guidelines ..................................................................................................... 38
vii
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 39
Component replacement procedures ................................................................................................................. 39
Battery ............................................................................................................................................... 40
Service door ....................................................................................................................................... 42
Memory module ................................................................................................................................ 42
WLAN module .................................................................................................................................... 44
Optical drive ...................................................................................................................................... 45
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 48
Component replacement procedures ................................................................................................................. 48
Display panel ..................................................................................................................................... 49
Keyboard ........................................................................................................................................... 51
Top cover ........................................................................................................................................... 55
Hard drive .......................................................................................................................................... 59
Power button board .......................................................................................................................... 62
TouchPad button board .................................................................................................................... 64
Optical drive connector cable ........................................................................................................... 66
System board .................................................................................................................................... 68
RTC battery ........................................................................................................................................ 74
Fan ..................................................................................................................................................... 76
Heat sink assembly ........................................................................................................................... 78
Power connector cable ...................................................................................................................... 81
Speakers ............................................................................................................................................ 83
Display assembly .............................................................................................................................. 84
7 Windows – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ................................................... 91
Starting Setup Utility (BIOS) ................................................................................................................................ 91
Updating the BIOS ................................................................................................................................................ 91
Determining the BIOS version ........................................................................................................... 91
Downloading a BIOS update .............................................................................................................. 92
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 93
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 93
8 Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics .................................................................. 94
Starting Setup Utility ........................................................................................................................................... 94
Using Setup Utility ............................................................................................................................................... 94
Changing the language of Setup Utility ............................................................................................ 94
Navigating and selecting in Setup Utility .......................................................................................... 94
Displaying system information ......................................................................................................... 95
Restoring factory default settings in Setup Utility .......................................................................... 95
viii
Exiting Setup Utility ........................................................................................................................... 95
Updating the BIOS ................................................................................................................................................ 96
Determining the BIOS version ........................................................................................................... 96
Downloading a BIOS update .............................................................................................................. 96
Using Advanced System Diagnostics .................................................................................................................. 97
9 Specifications ............................................................................................................................................. 98
Computer specifications ...................................................................................................................................... 98
15.0-inch display specifications .......................................................................................................................... 98
Hard drive specifications ..................................................................................................................................... 99
10 Windows – Backing up, restoring, and recovering ....................................................................................... 100
Creating recovery media and backups .............................................................................................................. 100
Creating HP Recovery media ........................................................................................................... 100
Restore and recovery ........................................................................................................................................ 101
Recovering using HP Recovery Manager ........................................................................................ 102
What you need to know ................................................................................................ 102
Using the HP Recovery partition (select models only) ................................................ 102
Using HP Recovery media to recover ........................................................................... 103
Changing the computer boot order .............................................................................. 103
Removing the HP Recovery partition ............................................................................................. 104
11 Ubuntu Linux Backing up, restoring, and recovering ................................................................................... 105
Performing a system recovery .......................................................................................................................... 105
Creating the restore DVDs .............................................................................................................. 105
Creating a restore image on a USB device ...................................................................................... 105
Performing recovery using the restore DVD .................................................................................. 106
Backing up your information ............................................................................................................................. 106
12 Power cord set requirements .................................................................................................................... 108
Requirements for all countries ......................................................................................................................... 108
Requirements for specific countries and regions ............................................................................................. 108
13 Recycling ................................................................................................................................................ 110
Index ........................................................................................................................................................... 111
ix
x
1 Product description
Category Description AMD Intel
Product
Name
Processors Processors are attached to the system board.
Intel® 4th generation processors:
AMD™
HP Pavilion 15 Notebook PC
HP Pavilion TouchSmart 15 Notebook PC
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Intel Core® i7-4500U 1.8 GHz processor (2.0 GB L3 cache, 15 W)
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Intel Core i5-4200U 1.6 GHz processor (2.0 GB L3 cache, 15 W)
3rd generation processors:
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Intel Core i3-3217U DC (1.8 GHz, 3 MB L3 Cache, 1600MHz DDR3, 17 W)
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Intel Pentium 2117U DC (1.8 GHz, 2 MB L3 Cache, 1600MHz DDR3, 17 W)
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Intel Celeron 1007U DC (1.5 GHz, 2 MB L3 Cache, 1600MHz DDR3, 17 W)
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AMD A10-5745M 2.9 GHz/2.1 GHz processor (4 MB L2, 1333MHz DDR3L) quad core,
25 W
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AMD A8-5545M 2.7 GHz/1.7 GHz (4 MB L2, 1333MHz DDR3L) quad core, 19 W
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AMD A10-4655M 2.8 GHz/2.0 GHz (4 MB L2, 1333MHz DDR3L) quad core, 25 W
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AMD A8-4555M (2.4 GHz/1.6 GHz, 4 MB L2, 1333MHz DDR3L) quad core, 19 W
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AMD A6-5200 2.0 GHz (2 MB L2, 1600MHz DDR3L), quad core 25 W
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AMD A4-5000 1.5 GHz (2 MB L2, 1600MHz DDR3L), quad core, 15 W
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AMD E1-2500 1.4 GHz (1 MB L2, 1600MHz DDR3L), dual core, 15 W
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AMD UMA A76M A10-5745M
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8670M 2 GB dedicated video memory and A10-5745M processor (2.9 GHz/2.1 GHz,
4 MB L2, 1333 MHz DDR3L quad core, 25 W)
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AMD Radeon 8670M 1 GB dedicated video memory A6-5200 processor (2.6 GHz/
2.1 GHz, 2 MB L2, 1600 MHz DDR3L, dual core, 17 W)
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HP HP A4-5050 (1.55 GHz, 2MB L2 1600 MHz DDR3L) quad core, 13.5 W √
Chipset Intel Lynx Point-LP PCH (Integrated in MCP), (ULT one chip solution)
Intel Panther Point PCH, Intel HM76 Express Chipset, (ULV two chip solution)
AMD A76M FCH
AMD Integrated SoC FCH
Graphics Internal graphics:
Intel graphics:
Intel HD Graphics 4400 (Intel Haswell)
Intel HD Graphics 4000 (Intel Ivy Bridge), (on computer models equipped with an Intel
Core i7/i5/i3 3000-series processor)
Intel HD Graphics (for use with Intel Pentium and Celeron processors
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1
Category Description AMD Intel
Support HD decode, DX11/11.1, HDMI, and Optimus. Supports Px5.5
AMD Start Now (AMD IOIC) 1.0 and AMD Start Now (AMD IOIC) 2.0
AMD graphics:
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AMD Radeon HD 8610G
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AMD Radeon HD 8510G
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AMD Radeon HD 8400G
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AMD Radeon HD 8330
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AMD Radeon HD 8280
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AMD Radeon HD 8240
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AMD Radeon HD 7600G
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AMD Radeon HD 7500G
Switchable discrete graphics:
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NVIDIA N14P-GV2 GeForce GT R 740M with 2 GB of dedicated video memory (258
MB×16 DDR3 900-MHz×4 PCs)
Dual Graphics:
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AMD Sun XT Radeon HD with 1024 MB of dedicated video memory (128 MB×16
DDR3 1GHz x 4 pcs)
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AMD Sun XT Radeon HD 8670M with 1 GB of dedicated video memory (256Mx16
DDR3 1 GHz x 4 pcs)
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AMD Sun XT Radeon HD 8670M with 2 GB of dedicated video memory (256Mx16
DDR3 1 GHz x 4 pcs)
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AMD Radeon HD 8610G + HD 8670M
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AMD Radeon HD 8510G + HD 8670M
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AMD Radeon HD 7620G + HD 8670M
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AMD Radeon HD 7600G + HD 8670M
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Panel 15.6 in, light-emitting diode (LED), SVA, high-definition (HD), BrightView (1366×768)
display, 3.6-mm; typical brightness: 200 nits
15.6 in, SVA, high-definition (HD), BrightView (1366×768) display, 3.0-mm; typical
brightness: 200 nits SVA + eTP touch + Mutto G1F/GIS OGS (Multitouch)
All display assemblies include 2 wireless local area network (WLAN) antenna cables
16:9 Ultra Wide Aspect Ratio
Memory Two SODIMM customer-accessible/upgradable memory module slots
DDR3L-1600-MHz dual channel support
DDR3L-1600-MHz single channel support
Supports up to 12 GB max system memory (DDR3L-1600MHz module), (select models
only)
Supports the following system RAM configurations:
●
12288 MB (8192 MB×1+ 4096 MB×1)
●
8192 MB (8192 MB×1 or 4096 MB×2); not supported on computer models equipped
with a 32-bit operating system
2 Chapter 1 Product description
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Category Description AMD Intel
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6144 MB (4096 MB×1 + 2048 MB×1); not supported on computer models equipped
with a 32-bit operating system
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4096 MB (4096 MB×1 or 2048 MB×2)
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2048 MB (2048 MB×1)
Hard drive Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in)
thicknesses (all hard drives use the same bracket)
Customer-accessible
Serial ATA
Accelerometer protection support
Supports the following hard drives:
●
1 TB, 5400 rpm, 9.5 mm
●
750 GB, 5400 rpm, 9.5 mm
●
500 GB, 5400 rpm, 9.5 mm and 7.0 mm
Supports 24 GB mSATA solid-state drive with system memory up to 8 GB (for use with
select computer models with Intel processors and switchable discrete graphics)
Supports the following hybrid drives:
●
1 TB, 5400 rpm, + 8 GB NAND Hybrid HDD; 9.5 mm
●
750 GB, 5400 rpm, + 8 GB NAND Hybrid HDD; 9.5 mm
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500 GB, 5400 rpm, + 8 GB NAND Hybrid HDD; 7 mm
Optical drive Fixed
Serial ATA
9.5 mm tray load
●
DVD±RW Double-Layer SuperMulti Drive
●
BD combo for computer models with Intel processors, no support for Ubuntu Linux
Zero power Optical drive.
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Audio
and video
Ethernet Integrated 10/100 NIC √√
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Support for the following WLAN formats:
HD audio
Dual speakers
Supports Nuance Voice Recognition
HP TrueVision HD webcam (fixed, no tilt with activity LED; 1280×720 by 30 frames
per second)
Two dual array, digital microphones with appropriate beam-forming, echo-cancellation,
noise-reduction software
One half-size mini card/PCI Express (HMC/PCIe) slot
Two WLAN antennas built into display assembly
●
Qualcomm Atheros AR9485 802.11bgn 1x1 Wi-Fi adapter (with single antenna)
●
Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi adapter (with single antenna)
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3
Category Description AMD Intel
●
Qualcomm Atheros QCA9565 802.11 bgn 1x1 Wi-Fi + Bluetooth 4.0 combo adapter
(with single antenna), no support for Ubuntu Linux
●
AQualcomm Atheros AR9485 802.11 bgn Wi-Fi adapter
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Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter
Intel Smart Connect Technology 4.1 √
Compatible with Miracast-certified devices
Wireless display support (WiFi direct)
External
media cards
Ports
Keyboard/
pointing
devices
HP Multi-Format Memory Card Reader slot with push-push technology, supporting the
following digital card formats:
●
Secure Digital (SD) Memory Card
●
Secure Digital High Capacity (SDHC) Memory Card
●
Secure Digital eXtended Capacity (SDXC) Memory Card
●
AC Smart Pin adapter plug (4.5 mm barrel)
●
Combination audio-out (stereo headphone)/audio-in (mono microphone)
●
RJ-45 (Ethernet)
●
USB 3.0 (2 ports), USB 2.0 (1 port)
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HDMI 1.4 output supporting 1920x1200 @ 60Hz Hot Plug / Unplug and auto detect
for correct output to wide-aspect vs. standard aspect video
●
HDMI version 1.4 output supporting 1920 x 1080 @ 60 Hz Hot Plug / Unplug and
auto detect for correct output to wide-aspect versus standard aspect video
Full-size (15.0-in), black textured Island-style, with numeric keypad with black keyboard
frame.
Full-size (15.0-in.), white painted Island-style, with numeric keypad with white keyboard
frame.
Multitouch gestures enabled.
Supports Windows® 8 Modern TrackPad Gestures
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Support PS/2 interface
Power
requirements
90 W Smart AC adapter (PFC, 3-wire, 4.5 mm) √
Supports the following batteries (battery is user-removable)
Security Security cable lock √√
Intel IPT support
Supports the following AC adapters:
1M length power cord
65 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm)
45 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm, nslim)
Supports battery fast charge
●
4 Cell battery - 41 Whr (2.8 AH)
Intel AT-p Ready support
4 Chapter 1 Product description
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Category Description AMD Intel
Operating
system
ServiceabilityEnd user replaceable parts:
Preinstalled:
●
Windows 8.1 Standard 64-bit
●
Windows 8.1 Professional 64-bit
FreeDOS 2.0
Ubuntu Linux
●
AC adapter
●
Battery
●
Keyboard (select model replacement only)
●
Memory module
●
Optical drive
●
WLAN module
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5
2 External component identification
Finding your hardware and software information
Locating hardware
To find out what hardware is installed on your computer:
1. From the Start screen, type c, and then select Control Panel.
2. Select System and Security, and then in the System area, click Device Manager.
A list reveals all the devices installed on your computer.
Locating software
To find out what software is installed on your computer:
1. From the Start screen, right-click using the mouse.
– or –
Swipe from the top of the TouchPad to reveal all apps.
2. Select the All apps icon.
6 Chapter 2 External component identification
Right side
Component Description
(1)
(2)
(3)
Power light
Hard drive light
Audio-out (headphone)/Audio-in (microphone)
jack
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display
and other unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly from
inactivity.
●
Blinking white: The hard drive is being accessed.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable.
WARNING! To reduce the risk of personal injury, adjust the
volume before using headphones, earbuds, or a headset. For
additional safety information, see the Regulatory, Safety and
Environmental Notices. To access this guide, from the Start
screen, type support, select the HP Support Assistant app,
select My computer, and then select User guides.
NOTE: When a device is connected to a headphone jack, the
computer speakers are disabled.
(4)
(5) Optical drive Reads and writes (select models only) to an optical disc.
(6) Optical drive eject button Opens the optical drive.
USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
Right side 7
Left side
Component Description
(1) Power connector Connects an AC adapter.
(2)
(3)
(4)
(5) Vent Enable airflow to cool internal components.
(6) HDMI port Connects an optional video or audio device, such as a high-
AC adapter light
Security cable slot Attaches an optional security cable to the computer.
RJ-45 (network) jack
RJ-45 (network) status lights (2)
●
White: The AC adapter is connected and the battery is
charged.
●
Amber: The AC adapter is connected and the battery is
charging.
●
Off: The computer is using battery power.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
Connects a network cable.
RJ-45 status lights
White: The network is connected.
Amber: Activity is occurring on the network.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
definition television, any compatible digital or audio
component, or a high-speed HDMI device.
(7)
(8)
USB 3.0 ports (2) Connect optional USB devices.
Memory card reader Reads data from and writes data to memory cards such as
8 Chapter 2 External component identification
Secure Digital (SD).
Display
Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones (2) Records sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video, captures still photographs, and provides access to
video conferences and online chat by means of streaming video.
To use the webcam, from the Start screen, type c, and then select
CyberLink YouCam from the list of applications.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region.
Display 9
Top
TouchPad
Component Description
(1) TouchPad zone Moves the on-screen pointer and selects or activates items on
the screen.
Lights
NOTE: The TouchPad also supports edge-swipe gestures.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 External component identification
Component Description
(1)
(2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(3)
(4)
Power light
Mute light
Wireless light On: An integrated wireless device, such as a wireless local area
Buttons and speakers
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display
and other unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly from
inactivity.
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
network (WLAN) device is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are off.
Component Description
(1)
Power button
●
When the computer is off, press the button to turn on the
computer.
●
When the computer is on, press the button briefly to
initiate Sleep.
Top 11
Component Description
●
When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Microsoft®
Windows® shutdown procedures are ineffective, press and hold
the power button down for at least 5 seconds to turn off the
computer.
NOTE: For select models, the Intel® Rapid Start Technology
feature is enabled at the factory. Rapid Start Technology allows
your computer to resume quickly from inactivity.
To learn more about your power settings, see your power
options. From the Start screen, type power, select Settings,
and then select Power Options from the list of applications.
(2) Speakers (2) Produce sound.
12 Chapter 2 External component identification
Keys
Component Description
(1) esc key Reveals system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with the esc key.
(3)
(4) Action keys Execute frequently used system functions.
(5) num lock key Controls the function of the integrated numeric keypad. Press
(6) Integrated numeric keypad Set at the factory to function like an external numeric keypad.
Windows key Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
NOTE: On select models, the f5 action key turns the radiance
backlight keyboard feature off or on.
the key to alternate between the standard numeric function of
an external keypad (selected the factory) and the navigational
function (indicated by the directional arrows on the keys).
NOTE: The keypad function that is active when the computer
is turned off is reinstated when the computer is turned back on.
To alternate between this numeric function and the
navigational function (indicated by the directional arrows on the
keys), press the num lock key.
Top 13
Bottom
Component Description
(1)
(2) Battery bay Holds the battery.
(3)
(4) Vents (6) Enable airflow to cool internal components.
(5)
Battery lock latch Unlocks the battery.
Battery release latch Releases the battery from the battery bay, after the
battery lock latch has been released.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
Service door Provides access to the wireless LAN (WLAN) module slot
and the memory module slots.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore
computer functionality, and then contact support through
Help and Support. From the Start screen, type h, and then
select Help and Support.
14 Chapter 2 External component identification
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: All labels described in this section will be located in one of 3 places depending on your
computer model: Affixed to the bottom of the computer, located in the battery bay, or under the service
door.
For help finding these locations, refer to Bottom on page 14.
●
Service label—Provides important information to identify your computer. When contacting support,
you will probably be asked for the serial number, and possibly for the product number or the model
number. Locate these numbers before you contact support.
NOTE: Your service labels will resemble the example shown below.
Component
(1) Product name
(2) Serial number
(3) Product number
(4) Warranty period
(5) Model number (select models only)
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 15
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See
http://partsurfer.hp.com, select your country or region, and then
Labels on page 15 for details.
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For
more display assembly spare part information, see
on page 23.
16 Chapter 3 Illustrated parts catalog
Display assembly subcomponents
Item Component Spare part number
Aluminum with midnight black 732073-001
Sparkling black 732074-001
Pearl white 737170-001
Flyer red 737171-001
Revolutionary blue 737172-001
Regal purple 737173-001
Mineral black 737174-001
Goji berry 737175-001
Hazel berry 737176-001
Raspberry 737177-001
(2) Keyboard (includes keyboard cable):
Textured island style black finish for use in Canada 719853-DB1
Textured island style black finish for use in the United States 719853-001
Textured island style black finish for use in Japan 719853-291
Textured island style black finish for use in United Kingdom 719853-031
Textured island style black finish for use in South Korea 719853-AD1
Textured island style black finish for use in Taiwan 719853-AB1
Textured island style black finish for use in Thailand 719853-281
Textured island style black finish for use in Germany 719853-041
Textured island style black finish for use in France 719853-051
Textured island style black finish for use in Italy 719853-061
Textured island style black finish for use in Spain 719853-071
Textured island style black finish for use in Portugal 719853-131
Textured island style black finish for use in Turkey 719853-141
Textured island style black finish for use in Greece 719853-151
Textured island style black finish for use in Latin America 719853-161
Textured island style black finish for use in Saudi Arabia 719853-171
Textured island style black finish for use in Hungary 719853-211
Textured island style black finish for use in Russian 719853-251
Textured island style black finish for use in Bulgaria 719853-261
Textured island style black finish for use in Romania 719853-271
Textured island style black finish for use in Belgium 719853-A41
Textured island style black finish for International use 719853-B31
Textured island style black finish for use in Slovenia 719853-BA1
Computer major components 17
Item Component Spare part number
Textured island style black finish for use in Israel 719853-BB1
Textured island style black finish for use in Switzerland 719853-BG1
Textured island style black finish for use in Nordic regions 719853-DH1
Textured island style black finish for use in Czech Republic and Slovakia 719853-FL1
Textured island style black finish for use in Northwest Africa 719853-FP1
Painted island style white finish for use in the United States 720597-001
Painted island style white finish for use in the United Kingdom 720597-031
Painted island style white finish for use in Greece 720597-041
Painted island style white finish for use in France 720597-051
Painted island style white finish for use in Italy 720597-061
Painted island style white finish for use in Spain 720597-071
Painted island style white finish for use in Portugal 720597-131
Painted island style white finish for use in Turkey 720597-141
Painted island style white finish for use in Greece 720597-151
Painted island style white finish for use in Latin America 720597-161
Painted island style white finish for use in Saudi Arabia 720597-171
Painted island style white finish for use in Hungary 720597-211
Painted island style white finish for use in Russia 720597-251
Painted island style white finish for use in Bulgaria 720597-261
Painted island style white finish for use in Romania 720597-271
Painted island style white finish for use in Thailand 720597-281
Painted island style white finish for use in Japan 720597-291
Painted island style white finish for use in Belgium 720597-A41
Painted island style white finish for use in Taiwan 720597-AB1
Painted island style white finish for use in South Korea 720597-AD1
Painted island style white finish for International use 720597-B31
Painted island style white finish for use in Slovenia 720597-BA1
Painted island style white finish for use in Israel 720597-BB1
Painted island style white finish for use in Switzerland 720597-BG1
Painted island style white finish for use in Canada 720597-DB1
Painted island style white finish for use in Nordic regions 720597-DH1
Painted island style white finish for use in the Czech Republic and Slovakia 720597-FL1
Painted island style white finish for use in Northwest Africa 720597-FP1
(3) Top cover (includes TouchPad board and cable):
18 Chapter 3 Illustrated parts catalog
Item Component Spare part number
In pearl white finish 732091-001
In flyer red finish 732092-001
In revolutionary blue finish 732093-001
In regal purple finish 732094-001
In sparkling black finish 732095-001
In aluminium metal finish 732096-001
In mineral black finish 737178-001
In Goji berry finish 737179-001
In hazel berry finish 737180-001
In raspberry finish 737181-001
(4) Power button board (includes cable) 732076-001
(5) TouchPad button board (includes cable) 732078-001
(6) Power connector bracket is available with the power connector, (spare part number 732067-001)
(7) Optical drive connector cable is available with the optical drive, (spare part number 732075-001)
(8) Audio/USB port 732077-001
(9) Hard drive (does not include hard drive connector cable or hard drive rubber bracket):
1 TB, 5400 rpm, 7.0 mm/9.5 mm 676521-005
750 GB, 5400 rpm, 7.0 mm/9.5 mm 634250-005
500 GB, 5400 rpm, 7.0 mm 683802-005
500 GB, 5400 rpm, 9.5 mm 669299-005
1 TB, 5400 rpm + 8 GB NAND hybrid, 9.5 mm, for use with computer models with Intel
processors
750 GB 5400 rpm + 8 GB NAND hybrid, 9.5 mm, for use with computer models with Intel
processors
500 GB 5400 rpm + 8 GB NAND hybrid, 7 mm, for use with computer models with Intel
processors
Hard Drive Hardware Kit (not illustrated, includes hard drive rubber bracket, 2 hard drive
retention brackets, and hard drive connector cable).
(10) System board (includes replacement thermal material):
For computer models equipped with Intel processors and discrete graphics
4th generation
Intel Core i7-4500U 1.8 GHz processor (4.0 MB L3 cache, 15 W) for use with FreeDOS and
Ubuntu
Intel Core i7-4500U 1.8 GHz processor (4.0 MB L3 cache, 15 W for use with Windows
Standard
731999-005
732001-005
732000-005
732071-001
751493-001
751493-501
Intel Core i7-4500U 1.8 GHz processor (4.0 MB L3 cache, 15 W for use with Windows Pro 751493-601
Intel Core i5-4200U 740M 1.6-GHz (2 GB DC BGA 15 W) for use with FreeDOS and Ubuntu 736377-001
Computer major components 19
Item Component Spare part number
Intel Core i5-4200U 740M 1.6-GHz (2 GB DC BGA 15 W) for use with Windows Standard 736377-501
Intel Core i5-4200U 740M 1.6-GHz (2 GB DC BGA 15 W) for use with Windows Professional 736377-601
Intel Core i5-4200U 840M 1.6-GHz (2 GB DC BGA 15 W) for use with FreeDOS and Ubuntu 751494-001
Intel Core i5-4200U 840M 1.6-GHz (2 GB DC BGA 15 W) for use with Windows Standard 751494-501
Intel Core i5-4200U 840M 1.6-GHz (2 GB DC BGA 15 W) for use with Windows Professional 751494-601
Intel Core i5-4200M 840M 1.6-GHz (2 GB DC BGA 15 W) for use with FreeDOS and Ubuntu 754312-001
Intel Core i5-4200M 840M 1.6-GHz (2 GB DC BGA 15 W) for use with Windows Standard 754312-501
Intel Core i5-4200U 8670M 1.6-GHz (2 GB DC BGA 15 W) for use with Windows
Professional
For computer models equipped with Intel 3rd generation processors
Intel Celeron 1007U DC (1.5 GHz, 2 MB L3 Cache, 1600MHz DDR3, 17 W) for use with
FreeDOS and Ubuntu
Intel Celeron 1007U DC (1.5 GHz, 2 MB L3 Cache, 1600MHz DDR3, 17 W) for use with
Windows Standard
Intel Celeron 1007U DC (1.5 GHz, 2 MB L3 Cache, 1600MHz DDR3, 17 W) for use with
Windows Professiona
Intel Core i3-3217U DC (1.8 GHz, 3 MB L3 Cache, 1600MHz DDR3, 17 W) for use with
FreeDOS and Ubuntu
Intel Core i3-3217U DC (1.8 GHz, 3 MB L3 Cache, 1600MHz DDR3, 17 W) for use with
Windows Standard
Intel Core i3-3217U DC (1.8 GHz, 3 MB L3 Cache, 1600MHz DDR3, 17 W) for use with
Windows Professional
Intel Pentium 2117U DC (1.8 GHz, 2 MB L3 Cache, 1600MHz DDR3, 17 W) for use with
FreeDOS and Ubuntu
Intel Pentium 2117U DC (1.8 GHz, 2 MB L3 Cache, 1600MHz DDR3, 17 W) for use with
Windows Standard
Intel Pentium 2117U DC (1.8 GHz, 2 MB L3 Cache, 1600MHz DDR3, 17 W) for use with
Windows Professional
754312-601
737981-001
737981-501
737981-601
737982-001
737982-501
737982-601
737983-001
737983-501
737983-601
For computer models equipped with AMD UMA processors
AMD A4-5000 1.5 GHz (2 MB, L2, 1600MHz DDR3L, Quad 15 W) for use with FreeDOS and
Ubuntu
AMD A4-5000 1.5 GHz (2 MB, L2, 1600MHz DDR3L, Quad 15 W) for use with Windows
Standard
AMD A4-5000 1.5 GHz (2 MB, L2, 1600MHz DDR3L, Quad 15 W) for use with Windows
Professional
AMD A6-5000 1.5 GHz (2 MB, L2, 1600MHz DDR3L, Quad 15 W) for use with FreeDOS and
Ubuntu
AMD A6-50001.5 GHz (2 MB, L2, 1600MHz DDR3L, Quad 15 W) for use with Windows
Standard
AMD A6-5000 1.5 GHz (2 MB, L2, 1600MHz DDR3L, Quad 15 W) for use with Windows
Professional
20 Chapter 3 Illustrated parts catalog
734826-001
734826-501
734826-601
734827-001
734827-501
734827-601
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