HP Pavilion Star Wars Maintenance And Service Manual
HP Pavilion Notebook (Intel)
Star WarsTM Special Edition Notebook
Maintenance and Service Guide
© Copyright 2015 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, Centrino, and Pentium are
trademarks of Intel Corporation in the U.S. and
other countries. Microsoft and Windows are
U.S. registered trademarks of the Microsoft
group of companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Third Edition: October 2015
First Edition: April 2015
Document Part Number: 807551-003
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 7
Display .................................................................................................................................................................... 7
Right side ............................................................................................................................................................. 11
Left side ............................................................................................................................................................... 13
Top ........................................................................................................................................................................ 14
TouchPad ........................................................................................................................................... 14
Lights ................................................................................................................................................. 15
Buttons and speakers ....................................................................................................................... 16
Keys ................................................................................................................................................... 18
Bottom ................................................................................................................................................................. 19
Labels ................................................................................................................................................................... 20
3 Illustrated parts catalog .............................................................................................................................. 21
Computer major components .............................................................................................................................. 21
Display assembly subcomponents, non-touch models ...................................................................................... 28
Display assembly subcomponents, touch models .............................................................................................. 30
Miscellaneous parts ............................................................................................................................................. 31
Mass storage devices ........................................................................................................................................... 32
4 Removal and replacement procedures preliminary requirements .................................................................... 33
Tools required ...................................................................................................................................................... 33
Service considerations ......................................................................................................................................... 33
Plastic parts ....................................................................................................................................... 33
Cables and connectors ...................................................................................................................... 33
Drive handling ................................................................................................................................... 34
Grounding guidelines ........................................................................................................................................... 35
Electrostatic discharge damage ........................................................................................................ 35
Packaging and transporting guidelines .......................................................................... 36
Workstation guidelines ................................................................................ 36
v
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 39
Component replacement procedures .................................................................................................................. 39
Battery ............................................................................................................................................... 40
Optical drive ....................................................................................................................................... 41
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 43
Component replacement procedures .................................................................................................................. 43
Bottom cover ..................................................................................................................................... 44
Hard drive .......................................................................................................................................... 49
WLAN module .................................................................................................................................... 51
Solid-state drive (M.2) ....................................................................................................................... 53
RTC battery ........................................................................................................................................ 54
Memory module ................................................................................................................................ 55
Fan ..................................................................................................................................................... 56
Heat sink assembly ........................................................................................................................... 57
USB board .......................................................................................................................................... 60
Optical drive connector ..................................................................................................................... 61
System board .................................................................................................................................... 62
Speakers ............................................................................................................................................ 66
Power button board .......................................................................................................................... 67
Power connector cable ...................................................................................................................... 69
TouchPad ........................................................................................................................................... 70
Display assembly, non-touch ............................................................................................................ 72
Display assembly, touch ................................................................................................................... 80
7 Using Setup Utility (BIOS) in Windows 7 ......................................................................................................... 87
Starting Setup Utility (BIOS) ................................................................................................................................ 87
Updating the BIOS ................................................................................................................................................ 87
Determining the BIOS version ........................................................................................................... 87
Downloading a BIOS update .............................................................................................................. 88
Using HP PC Hardware Diagnostics (UEFI) ........................................................................................................... 89
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 89
8 Using Setup Utility (BIOS) in Windows 8.1 ...................................................................................................... 91
Starting Setup Utility (BIOS) ................................................................................................................................ 91
Updating the BIOS ................................................................................................................................................ 91
Determining the BIOS version ........................................................................................................... 91
Downloading a BIOS update .............................................................................................................. 92
vi
9 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 95
Starting Setup Utility (BIOS) ................................................................................................................................ 95
Updating Setup Utility (BIOS) .............................................................................................................................. 95
Determining the BIOS version ........................................................................................................... 96
Downloading a BIOS update .............................................................................................................. 96
Synchronizing a tablet and keyboard (select products only) .............................................................................. 97
10 Backing up, restoring, and recovering in Windows 7 ..................................................................................... 99
Creating backups ................................................................................................................................................. 99
Creating recovery media to recover the original system .................................................................. 99
What you need to know .................................................................................................. 99
Creating the recovery media ...................................................................... 100
Creating system restore points ....................................................................................................... 100
What you need to know ................................................................................................ 100
Creating a system restore point ................................................................................... 100
Backing up system and personal information ................................................................................ 101
Tips for a successful backup ......................................................................................... 101
What you need to know ................................................................................................ 101
Creating a backup using Windows Backup and Restore ............................................... 102
Restore and recovery ......................................................................................................................................... 102
Restoring to a previous system restore point ................................................................................ 102
Restoring specic les .................................................................................................................... 102
Restoring specic les using Windows Backup and Restore ....................................... 102
Recovering the original system using HP Recovery Manager ........................................................ 102
What you need to know ................................................................................................ 103
Recovering using HP Recovery partition (select models only) .................................... 103
Recovering using the recovery media .......................................................................... 103
Changing the computer boot order ............................................................ 104
11 Backing up, restoring, and recovering in Windows 8.1 ................................................................................. 105
Creating recovery media and backups .............................................................................................................. 105
Creating HP Recovery media (select models only) ......................................................................... 105
Using Windows tools ......................................................................................................................................... 106
Restore and recovery ......................................................................................................................................... 107
Recovering using HP Recovery Manager ........................................................................................ 107
What you need to know before you get started ........................................................... 107
Using the HP Recovery partition (select models only) ................................................. 108
Using HP Recovery media to recover ............................................................................ 108
Changing the computer boot order .............................................................................. 109
Removing the HP Recovery partition (select models only) ......................................... 109
vii
12 Backing up, restoring, and recovering in Windows 10 .................................................................................. 111
Creating recovery media and backups .............................................................................................................. 111
Creating HP Recovery media (select products only) ....................................................................... 112
Using Windows tools ......................................................................................................................................... 113
Restore and recovery ......................................................................................................................................... 113
Recovering using HP Recovery Manager ........................................................................................ 113
What you need to know before you get started ........................................................... 114
Using the HP Recovery partition (select products only) .............................................. 114
Using HP Recovery media to recover ............................................................................ 115
Changing the computer boot order .............................................................................. 115
Removing the HP Recovery partition (select products only) ....................................... 115
13 Using HP PC Hardware Diagnostics (UEFI) ................................................................................................... 117
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 118
14 Specications .......................................................................................................................................... 119
Computer specications .................................................................................................................................... 119
39.6-cm (15.6-in) display specications .......................................................................................................... 120
Hard drive specications ................................................................................................................................... 121
Blu-ray ROM DVD±RW SuperMulti DL Drive ....................................................................................................... 122
DVD±RW SuperMulti DL Drive specications .................................................................................................... 123
15 Power cord set requirements .................................................................................................................... 125
Requirements for all countries .......................................................................................................................... 125
Requirements for specic countries and regions ............................................................................................. 126
16 Recycling ................................................................................................................................................ 129
Index ........................................................................................................................................................... 131
viii
1 Product description
Category Description
Product name HP Pavilion Notebook
Star WarsTM Special Edition Notebook
Processors 4th generation Intel® Core™ i7 Processor (Haswell)
Intel Core i7-4510U (2.0GHz, turbo up to 3.1GHz), 1600MHz/4MB L3, Dual 15W
4th generation Intel Core i5 Processor (Haswell)
Intel Core i5-4210U (1.7GHz, turbo up to 2.7GHz), 1600MHz/3MB L3, Dual 28W
5th generation Intel Core i7 Processor (Broadwell)
Intel Core i7-5500U (2.4GHz, SC turbo up to 3.0GHz), 1600MHz/4MB L3, Dual 15W (models with discrete graphics
only)
5th generation Intel Core i5 Processor (Broadwell)
Intel Core i5-5257U (2.7GHz), 1600MHz/3MB L3, Dual 28W
Intel Core i5-5200U (2.2GHz, SC turbo up to 2.7GHz), 1600MHz/3MB L3, Dual 15W
5th generation Intel Core i3 Processor (Broadwell)
Intel Core i3-5020U (2.2GHz), 1600MHz/3MB L3, Dual 15W
Intel Core i3-5010U (2.0GHz), 1600MHz/3MB L3, Dual 15W
5th generation Intel Pentium Processor (Broadwell)
Intel Pentium 3825U (1.90GHz), 1600MHz/2MB L2, Dual 15W
5th generation Intel GT3 (Broadwell)
Intel Core i3-5157U (2.5GHz), 1600MHz/3MB L3, Dual 28W
6th generation, Intel Core i7 processor, Dual Core (Skylake-U) (4-MB L3 cache, 15 W)
6500U, 2.6 GHz/3.1 GHz Single Core Turbo
6th generation, Intel Core i5 processors, Dual Core (Skylake-U) (3-MB L3 cache, 15 W)
6200U, 2.3-GHz/2.8-GHz Single Core Turbo processor
6th generation, Intel Core i3 processors, Dual Core (Skylake-U) (3-MB L3 cache, 15 W)
6100U, 2.3-GHz processor/Intel HD Graphics 520
1
Category Description
Chipset Intel BDW
Intel BSW
Intel Skylake
Intel Haswell
Graphics Internal graphics:
Intel Iris Graphics 6100 (Broadwell)
Intel HD Graphics 5500 (Broadwell)
Intel HD Graphics 530 (Skylake)
Intel HD Graphics 4400 (Haswell)
Switchable discrete graphics:
NVIDIA N16S-GT (GeForce 940M) with up to 2048 MB or 4096 MB of dedicated video memory (256Mx16 DDR3 900MHz
x 4 PCs, 1GHz bridge to 900MHz) (i5/i7 processors)
AMD R7 M360 (Meso-XT) with up to 2048 MB of dedicated video memory (256Mx16 DDR3 900MHz x 4 PCs, 1GHz
bridge to 900MHz) (i5/i7 processors)
Support HD Decode, DX12, and HDMI
Panel 39.6-cm (15.6-in), high-denition (HD), white light-emitting diode (WLED), SVA, BrightView (1366×768) display, at
3.8 mm, eDP; typical brightness: 220 nits
39.6-cm (15.6-in), HD, WLED, SVA, BrightView, (1366×768), slim 3.2 mm, TOP (Touch On Panel); typical brightness:
200 nits
39.6-cm (15.6-in), FHD, LED, UWVA, AntiGlare, (1920×1080), IPS, slim 3.2 mm; typical brightness: 220 nits
39.6-cm (15.6-in), FHD, WLED, SVA, AntiGlare, (1920×1080), slim 3.2 mm; typical brightness: 220 nits
39.6-cm (15.6-in), FHD, WLED, SVA, AntiGlare,45%cg, slim 3.2 mm; typical brightness: 220 nits
Touch screen with ush glass, multi-touch enabled
Supports LVDS (co-layout with eDP1.2)
Memory Two SODIMM slots - NON customer accessible / upgradeable
DDR3L-1600 Dual Channel Support
Supports up to 16 GB of system RAM in the following congurations:
●
16384-MB total system memory (8192×2)
●
12288-MB total system memory (8192×1) + (4096×1)
●
8192-MB total system memory (8192×1) or (4096×2)
●
6144-MB total system memory (4096×1) + (2048×1)
●
4096-MB total system memory (4096×1) or (2048×2)
2 Chapter 1 Product description
Category Description
Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses
7 mm/9.5 mm share the same bracket
Accelerometer / HDD protection support
Single HDD congurations:
●
2-TB, 5400-rpm, 9.5-mm
●
1-TB, 5400-rpm, 9.5-mm
●
750-GB, 5400-rpm, 9.5-mm
●
500-GB, 5400-rpm, 9.5-mm or 7.0-mm
Hybrid HDD congurations:
●
1-TB, 5400-rpm, 9.5-mm SSHD w/8GB NAND
●
500-GB, 5400-rpm, 7.0-mm SSHD w/8GB NAND
M.2 SATA-3 (NGFF):
●
SSD, 256GB, 2280, M.2, SATA-3, TLC
Optical drive Fixed, serial ATA, 9.5-mm tray load
Blu-ray Disc R/RW with SuperMulti (models with discrete graphics only)
DVD+/-RW Double-Layer SuperMulti
Supports zero power optical drive
Supports M-disc
Audio/video HP TrueVision HD: HD camera (xed, no tilt with activity LED, 1280×720 by 30 frames per second)
Dual array digital microphone with appropriate software - beam forming, echo cancellation, noise suppression
Dual speakers
Enable HP Noise Cancellation
HD audio
B&O Play
Sensors Accelerometer
Ethernet Integrated 10/100 network interface card (NIC)
3
Category Description
Wireless Intel WiDi support
Compatible with Miracast-certied devices
Integrated Wireless options with single antenna (M.2/PCIe):
●
Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter
●
Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter
●
Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter
Integrated Wireless options with dual antennas (M.2/PCIe):
●
Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter
Internal card
expansion
One M.2 slot for WLAN
External
media card
HP Multi-Format Digital Media Card Reader
Support SD/SDHC/SDXC
Push-Push Insertion/Removal
SIM slot (populated with WWAN; tool-less user-accessible)
Ports HDMI version 1.4 supporting 1920 ×1200 @ 60Hz
Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video
RJ-45 (Ethernet, includes link and activity lights)
USB 3.0 (1 on left side, one on right side)
USB 2.0 (1 on left side)
AC Smart Pin adapter plug
Headphone jack
Microphone jack
Keyboard/
pointing
devices
Full size standard textured island-style keyboard with numeric keypad
Full size standard three coat paint island-style backlit keyboard with numeric keypad
ClickPad with multi-touch gestures, 2-nger scrolling, and pinch-zoom enabled
Taps enabled by default
Support Win8 Modern Trackpad Gestures
4 Chapter 1 Product description
Category Description
Power
requirements
Battery:
4-cell, 41-Whr, 2.8Ah, li-ion battery
AC adapters:
AC Adapter 65-W Smart nPFC, 3 pin, RC 4.5mm connector (models with discrete graphics only)
AC Adapter 65-W EM Smart nPFC, 3 pin, RC 4.5mm connector (models with discrete or UMA graphics in India/China
only)
AC Adapter 45-W Smart nPFC, 3 pin, RC 4.5mm connector (models with UMA graphics only)
1 meter power cord
Security Kensington Security Lock
Trusted Platform Module (TPM) 2.0
Operating
system
Preinstalled:
●
Windows 10
●
Windows 10 Professional
●
Windows 10 Home High End
●
Windows 8.1
●
Windows 8.1 CPPP - China only
●
Windows 7 Professional (32- and 64-bit) (models with UMA graphics only)
Serviceability End-user replaceable parts:
●
AC adapter
●
Battery
●
Optical drive
5
6 Chapter 1 Product description
2 External component identication
Display
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) Internal display switch Turns o the display and initiates Sleep if the display is closed while
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
(2) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(3) Internal microphones (2) Record sound.
(4) Webcam light On: The webcam is in use.
Display 7
Component Description
(5) Webcam
‒ or –
3D camera (select models only)
Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam or 3D camera:
▲
Windows 7: To use the webcam, select Start > All Programs >
Communication and Chat > CyberLink YouCam.
▲
Windows 8.1: From the Start screen, type camera, and then
select Camera from the list of applications.
NOTE: In Windows 8.1, a 3D camera captures 3D images and
displays them on the computer screen. It includes additional
hardware (a 3D camera sensor and a 3D laser projector) plus special
software. To learn more about using a 3D camera, open the Intel
RealSense app Welcome to Intel RealSense. To access the 3D
camera apps, go to the Intel RealSense Technology app.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region.
To access this document in Windows 7: Select Start > HP Support Assistant > Next > My computer > User Guides.
To access this document in Windows 8.1:
From the Start screen, type support, and then select the HP Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the notication area, at the far right of the taskbar.
8 Chapter 2 External component identication
Component Description
(1) Internal display switch Turns o the display and initiates Sleep if the display is closed while
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
(2) Internal microphones (2) Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam
‒ or –
3D camera (select models only)
Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam in Windows 7:
▲
Select Start > All Programs > Communication and Chat >
CyberLink YouCam.
To use the webcam or 3D camera in Windows 8.1:
▲
From the Start screen, type camera, and then select Camera
from the list of applications.
NOTE: In Windows 8.1, a 3D camera captures 3D images and
displays them on the computer screen. It includes additional
hardware (a 3D camera sensor and a 3D laser projector) plus special
software. To learn more about using a 3D camera, open the Intel
RealSense app Welcome to Intel RealSense. To access the 3D
camera apps, go to the Intel RealSense Technology app.
(5) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region.
To access this document in Windows 7: Select Start > HP Support Assistant > Next > My computer > User Guides.
To access this document in Windows 8.1:
From the Start screen, type support, and then select the HP Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the notication area, at the far right of the taskbar.
Display 9
Component Description
(1) Internal display switch Turns o the display and initiates Sleep if the display is closed while
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
(2) Internal microphones (2) Record sound.
(3) Webcam
‒ or –
3D camera (select models only)
Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam in Windows 10:
▲
Type camera in the taskbar, and then select Camera.
(4) Webcam light On: The webcam is in use.
10 Chapter 2 External component identication
Component Description
(5) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region.
To access this document in Windows 7: Select Start > HP Support Assistant > Next > My computer > User Guides.
To access this document in Windows 8.1:
From the Start screen, type support, and then select the HP Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the notication area, at the far right of the taskbar.
To access this document in Windows 10:
Select Start, select All apps, select HP Help and Support, and then select HP Documentation.
Right side
Component Description
(1) Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display
and other components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Drive light
●
Blinking white: The hard drive or optical drive is being
accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
Right side 11
(3) Audio-out (headphone)/Audio-in (microphone)
jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this document:
Windows 7:
Select Start > HP Support Assistant > Next > My computer >
User Guides.
Windows 8.1:
From the Start screen, type support, and then select the HP
Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the
notication area, at the far right of the taskbar.
Windows 10:
Select Start, select All apps, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audioin (microphone).
(4) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(5) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(6)
Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(7)
Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
12 Chapter 2 External component identication
Left side
Component Description
(1)
Power connector Connects an AC adapter.
(2)
AC adapter/battery light
●
White: The AC adapter is connected and the battery is fully
charged.
●
Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery is
charging.
●
O: The battery is not charging.
(3) RJ-45 (network) jack/status lights Connects a network cable.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(5) Memory card reader Reads optional memory cards that enable you to store, manage,
share or access information.
To insert a card:
▲
Hold the card label-side up, with connectors facing the
slot, insert the card into the slot, and then push in on the
card until it is rmly seated.
To remove a card:
▲
Press in on the card it until it pops out.
(6) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
Left side 13
Component Description
(7) Optical drive eject button Releases the disc tray.
(8)
Optical drive Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
NOTE: For disc compatibility information, go to the Help and
Support web page. Follow the web page instructions to select
your computer model. Select Drivers & Downloads, and then
follow the on-screen instructions.
Top
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
14 Chapter 2 External component identication
Lights
Component Description
(1) Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display
and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Caps lock light White: Caps lock is on, which switches the keys to all capital
letters.
(3) Mute light
●
Amber: Computer sound is o.
●
O: Computer sound is on.
Top 15
Buttons and speakers
16 Chapter 2 External component identication
Component Description
(1) Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
Windows 7:
Select Start > Control Panel > System and Security > Power
Options.
Windows 8.1::
▲
From the Start screen, type power, select Power and
sleep settings, and then select Power and sleep from the
list of applications.
‒ or –
From the Windows desktop, right-click the Start button,
and then select Power Options.
Windows 10:
▲
Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select Power
Options.
(2) Speakers (2) Produce sound.
Top 17
Keys
Component Description
(1) esc key Displays system information when pressed in combination with the fn key.
(2) fn key Executes frequently used system functions when pressed in combination
with the esc key, or the spacebar.
(3) Windows key Windows 7: Displays the Start menu.
Windows 8.1: Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows key again will return you to the previous
screen.
Windows 10: Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
(4) Action keys Execute frequently used system functions.
(5) num lock key Alternates between the navigational and numeric functions on the
integrated numeric keypad.
(6) Integrated numeric keypad When num lock is on, it can be used like an external numeric keypad.
18 Chapter 2 External component identication
Bottom
Component Description
(1) Vents (4) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
(2) Battery lock Locks the battery in the battery bay.
(3) Battery bay Holds the battery.
(4) Battery release latch Releases the battery.
Bottom 19
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select models only)
●
Microsoft® Certicate of Authenticity label (select models only prior to Windows 8)—Contains the
Windows Product Key. You may need the Product Key to update or troubleshoot the operating system.
HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a
Digital Product Key is electronically installed.
NOTE: The Digital Product Key is automatically recognized and activated by Microsoft operating
systems when a Windows 8 or Windows 8.x operating system is reinstalled using HP-approved recovery
methods.
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
20 Chapter 2 External component identication
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components 21
22 Chapter 3 Illustrated parts catalog
Loading...