HP Pavilion m6 Maintenance and Service Guide
HP Pavilion m6 Entertainment PC
Maintenance and Service Guide
© Copyright 2012 Hewlett-Packard
Development Company, L.P.
AMD, the AMD Arrow logo, and
combinations thereof, are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used
by Hewlett-Packard Company under license.
Intel and Core are U.S. registered
trademarks of Intel Corporation. Microsoft,
Windows, and Windows Vista are U.S.
registered trademarks of Microsoft
Corporation. SD Logo is a trademark of
its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: May 2012
Document Part Number: 683555-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact
the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ................................................................................... 10
Finding your hardware and software information ....................................................................... 10
Display ................................................................................................................................. 10
Button, speakers, and fingerprint reader ................................................................................... 12
Keys ..................................................................................................................................... 13
Lights .................................................................................................................................... 14
TouchPad .............................................................................................................................. 15
Front ..................................................................................................................................... 16
Left side ................................................................................................................................ 17
Right side .............................................................................................................................. 18
Bottom .................................................................................................................................. 19
3 Illustrated parts catalog .................................................................................................. 21
Service tag ............................................................................................................................ 22
Computer major components ................................................................................................... 23
Display assembly subcomponents ............................................................................................. 29
Mass storage devices ............................................................................................................. 30
Miscellaneous parts ................................................................................................................ 32
Sequential part number listing .................................................................................................. 33
4 Removal and replacement procedures ............................................................................ 41
Preliminary replacement requirements ....................................................................................... 41
Tools required ......................................................................................................... 41
Service considerations ............................................................................................. 41
Plastic parts ............................................................................................. 41
Cables and connectors ............................................................................. 41
Drive handling ......................................................................................... 42
Grounding guidelines .............................................................................................. 42
Electrostatic discharge damage .................................................................. 42
v
Packaging and transporting guidelines ........................................ 44
Component replacement procedures ........................................................................................ 46
Service tag ............................................................................................................. 46
Battery ................................................................................................................... 48
Hard drive ............................................................................................................. 49
RTC battery ............................................................................................................ 52
Optical drive .......................................................................................................... 53
Memory module ...................................................................................................... 56
Keyboard ............................................................................................................... 57
WLAN module ........................................................................................................ 62
Solid-state drive ...................................................................................................... 65
Top cover ............................................................................................................... 66
Power button board ................................................................................................. 70
Fingerprint reader board .......................................................................................... 72
TouchPad button board ............................................................................................ 74
Fan ....................................................................................................................... 76
System board ......................................................................................................... 78
Heat sink ................................................................................................................ 81
Processor ............................................................................................................... 84
Optical drive connector board .................................................................................. 86
Speakers ................................................................................................................ 87
USB board ............................................................................................................. 89
Subwoofer ............................................................................................................. 90
Power connector cable ............................................................................................ 91
Display assembly .................................................................................................... 93
5 Using Setup Utility (BIOS) and System Diagnostics ......................................................... 101
Starting Setup Utility (BIOS) ................................................................................................... 101
Updating the BIOS ............................................................................................................... 101
Determining the BIOS version ................................................................................. 102
Downloading a BIOS update .................................................................................. 102
Using System Diagnostics ...................................................................................................... 103
6 Specifications ............................................................................................................... 104
Computer specifications ........................................................................................................ 104
15.6-inch WGA display specifications .................................................................................... 105
Hard drive specifications ...................................................................................................... 106
7 Backup and recovery .................................................................................................... 107
Restore ............................................................................................................................... 107
vi
Creating recovering media .................................................................................................... 108
Performing a system restore ................................................................................................... 109
Restoring using the dedicated recovery partition (select models only) ........................... 109
Restoring using the recovery media ......................................................................... 110
Changing the computer boot order .......................................................................... 110
Backing up and recovering your information ........................................................................... 111
Using Windows Backup and Restore ....................................................................... 112
Using Windows system restore points ...................................................................... 112
When to create restore points .................................................................. 112
Create a system restore point ................................................................... 112
Restore to a previous date and time .......................................................... 113
8 Power cord set requirements ........................................................................................ 114
Requirements for all countries ................................................................................................ 114
Requirements for specific countries and regions ....................................................................... 115
9 Recycling ...................................................................................................................... 116
Index ............................................................................................................................... 117
vii
viii
1 Product description
Category Description Computer model
equipped with
AMD processor
Product Name HP Pavilion m6 Entertainment PC √√
Processors
●
AMD A10-4600M 2.30-GHz processor
(turbo up to 3.20-GHz; 1600-MHz, 4.0MB L2 cache, quad core, 35 W)
●
AMD A8-4500M 1.90-GHz processor
(turbo up to 2.80-GHz; 1600-MHz, 4.0MB L2 cache, quad core, 35 W)
●
AMD A6-4400M 2.70-GHz processor
(turbo up to 3.20-GHz; 1600-MHz, 1.0MB L2 cache, dual core, 35 W)
√
Computer model
equipped with
Intel processor
1
Category Description Computer model
equipped with
AMD processor
Computer model
equipped with
Intel processor
●
Intel® Core® i7-3612QM 2.10-GHz
processor (turbo up to 3.10-GHz; 1600MHz, 6.0-MB L3 cache, quad core,
35 W)
●
Intel Core i7-3520M 2.90-GHz
processor (turbo up to 3.60-GHz; 1600MHz, 4.0-MB L3 cache, dual core,
35 W)
●
Intel Core i5-3360M 2.80-GHz
processor (turbo up to 3.50-GHz; 1600MHz, 3.0-MB L3 cache, dual core,
35 W)
●
Intel Core i5-3320M 2.60-GHz
processor (turbo up to 3.30GHz; 1600MHz, 3.0-MB L3 cache, dual core,
35 W)
●
Intel Core i5-3210M 2.50-GHz
processor (turbo up to 3.10-GHz; 1600MHz, 3.0-MB L3 cache, dual core,
35 W)
●
Intel Core i3-3110M 2.40-GHz
processor (1333-MHz, 4.0-MB L3 cache,
dual core, 35 W)
√
●
Intel Core i3-2370M 2.40-GHz
processor (1333-MHz, 3.0-MB L3 cache,
dual core, 35 W)
●
Intel Core i3-2350M 2.30-GHz
processor (1333-MHz, 3.0-MB L3 cache,
dual core, 35 W)
Chipset AMD A70M fusion controller hub (FCH) √
Intel HM77 Express Chipset √
2 Chapter 1 Product description
Category Description Computer model
equipped with
AMD processor
Computer model
equipped with
Intel processor
Graphics Switchable discrete graphics: AMD
Radeon™ HD 7670M with 2048-MB of
dedicated video memory (128-MB × 16 DDR3
900-MHz × 8 pcs)
Internal graphics:
●
Universal memory architecture (UMA)
with shared video memory
●
AMD Radeon HD 7660G graphics on
computer models equipped with an AMD
A10-4600M processor
●
AMD Radeon HD 7640G graphics on
computer models equipped with an AMD
A8-4500M processor
●
AMD Radeon HD 7520G graphics on
computer models equipped with an AMD
A6-4400M processor
Support for HD decode, HDMI, and DX11
Switchable discrete graphics:
●
AMD Radeon HD 7670M with 2048-MB
of dedicated video memory (128-MB×16
DDR3 @ 900-MHz × 8 pieces), 128-bit
M2 package
√
√
●
AMD Radeon HD 7670M with 1024-MB
of dedicated video memory (64-MB×16
DDR3 @ 900-MHz × 8 pieces), 128-bit
M2 package
Internal graphics:
●
UMA with shared video memory
●
Intel HD Graphics 4000 on computer
models equipped with an Intel Core i7,
Intel Core i5, or Intel Core
i3-3110M processor
●
Intel HD Graphics 3000 (GT2) on
computer models equipped with an Intel
Intel Core i3-2370M or Intel Core
i3-2350M processor
Support for HD decode, HDMI, and DX11 on
all computer models
Support for PX 5.0 on computer models
equipped with a graphics subsystem with
discrete memory
3
Category Description Computer model
equipped with
AMD processor
Computer model
equipped with
Intel processor
Panel 15.6-in, white light-emitting diode (WLED),
SVA, HD, slim (3.2-mm), BrightView
(1366×768) display;
typical brightness: 200 nits
All display assemblies include one or two
wireless local area network (WLAN)
antenna cables
Supports low voltage differential
signalling (LVDS)
Memory Two customer-accessible/upgradable memory
module slots
DDR3-1600-MHz dual channel support on
computer models equipped with an AMD
processor or an Intel Core i7, Intel Core i5, or
Intel Core i3-3110M processor
DDR3-1333-MHz dual channel support
(DDR3-1600 downgrade to DDR3-1333) on
computer models equipped with an Intel Intel
Core i3-2370M or Intel Core
i3-2350M processor
Supports 8192-MB of system RAM in the
following configurations:
√√
√√
●
16384-MB (8192-MB×2; not supported
on computer models equipped with a 32bit operating system or with Windows
Home Basic)
●
12288-MB (8192-MB+4096-MB; not
supported on computer models equipped
with a 32-bit operating system or with
Windows Home Basic)
●
8192-MB (8192-MB×1 or 4096×2; not
supported on computer models equipped
with a 32-bit operating system)
●
6144-MB (4096-MB+2048-MB; not
supported on computer models equipped
with a 32-bit operating system)
●
4096-MB (4096-MB×1 or 2048-MB×2)
●
2048-MB (2048×1)
4 Chapter 1 Product description
Category Description Computer model
equipped with
AMD processor
Computer model
equipped with
Intel processor
Hard drive Supports 6.35-cm (2.5-in) hard drives in 9.5-
mm (.37-in) and 7.0-mm (.28-in) thicknesses
(all hard drives use the same bracket)
Customer-accessible
Serial ATA
Supports the following hard drives:
●
1-TB, 5400-rpm, 9.5-mm (not supported
on computer models equipped with
Windows 7 Starter, 32-bit
operating system)
●
750-GB, 7200-rpm and 5400-rpm, 9.5mm (not supported on computer models
equipped with Windows 7 Starter, 32-bit
operating system)
●
640-GB, 5400-rpm, 9.5-mm (not
supported on computer models equipped
with Windows 7 Starter, 32-bit
operating system)
●
500-GB, 7200-rpm and 5400-rpm, 9.5mm
√√
●
320-GB, 7200-rpm and 5400-rpm, 9.5and 7.0-mm
Solid-state drive 32-GB mSATA √
Optical drive Fixed
Serial ATA
12.7-mm tray load, 9.5-mm thickness
Supports DVD±RW Double-Layer with
SuperMulti Drive
Supports zero power optical drive
Audio and video Two speakers and subwoofer √√
HD Beats audio √√
Supports Microsoft premium requirements √√
HP TrueVision HD camera (fixed, no tilt with
activity LED; 1280×720 by 30 frames
per second)
Two dual array digital microphones with
appropriate beam-forming, echo-cancellation,
noise-suppresion software
√√
√√
√√
5
Category Description Computer model
equipped with
AMD processor
Computer model
equipped with
Intel processor
Ethernet Integrated 10/100/1000 network interface
card (NIC)
Wireless Integrated wireless local area network
(WLAN) options by way of wireless module
One or two WLAN antennas built into display
assembly, varying by computer model
Support for the following WLAN formats:
●
Atheros 9485GN 802.11b/g/n 1×1
WiFi and 3012 Bluetooth 4.0
Combo Adapter
●
Atheros WB225 1×1 802.11b/g/n
Bluetooth Combo Adapter
●
Broadcom 4313GN 802.11b/g/n 1×1
WiFi and 20702 Bluetooth 4.0
Combo Adapter
●
Ralink RT5390F 802.11b/g/n 1×1
WLAN module
●
Intel Centrino Wireless-N 2230 WLAN
module for use only on computer models
equipped with an Intel processor
√√
√√
√√
√√
√
External media cards HP Multi-Format Digital Media reader with
push-push technology, supporting the
following digital card formats:
●
Secure Digital (SD) Memory Card
●
Secure Digital Extended Capacity (SDxC)
Memory Card
●
Secure Digital High Capacity (SDHC)
Memory Card
●
Ultra High Speed MultiMediaCard
(UHS/MMC)
√√
6 Chapter 1 Product description
Category Description Computer model
equipped with
AMD processor
Computer model
equipped with
Intel processor
Ports
●
Combination audio-out (stereo
headphone)/audio-in (mono microphone)
●
HDMI v1.4 supporting: up to
1920×1200 @ 60Hz
●
HP Smart AC adapter
●
RJ-45 (Ethernet Gigabit support with
LED indicators)
●
USB 3.0 ports on computer: 2 on left
side, 1 on right side
●
USB 2.0 ports on computer: 1 on
right side
●
USB port allocation:
◦
One for the computer
◦
One for the fingerprint reader
◦
One for the MiniCard
◦
One for the webcam/microphone
module
●
VGA (Dsub 15 pin) supporting:
1920×1600 external resolution @ 60
Hz, hot plug and unplug and
autodetection for correct output to wideaspect vs. standard aspect video
√
●
Combination audio-out (stereo
headphone)/audio-in (mono microphone)
●
HDMI v1.4 supporting: up to
1920×1200 @ 60Hz
●
HP Smart AC adapter
●
RJ-45 (Ethernet Gigabit support with
LED indicators)
●
USB 3.0 ports on computer: 2 on left
side, 1 on right side
●
USB 2.0 ports on computer: 1 on
right side
●
USB port allocation:
◦
One for the computer
◦
One for the fingerprint reader
√
7
Category Description Computer model
equipped with
AMD processor
◦
One for the MiniCard
◦
One for the webcam/microphone
module
●
VGA (Dsub 15 pin) supporting:
2048×1536 external resolution @ 75
Hz, hot plug and unplug and
autodetection for correct output to wideaspect vs. standard aspect video
Computer model
equipped with
Intel processor
Keyboard/pointing
devices
Gesture support: MultiTouch gestures enabled,
Taps enabled by default √√
Support for TouchPad with image sensor √√
Power requirements Supports the following HP Smart AC adapters:
Supports the following batteries:
Full-size (15.6-in.), duracoat, island-style
keyboard with numeric keypad
two-finger scrolling, and pinch-zoom as default
●
90-W HP Smart AC adapter (PFC, RC, V,
3-wire)
●
65-W HP Smart AC adapter (non-PFC, 3wire)
●
90-W HP Smart AC adapter (PFC, RC, V,
EM, 3-wire)
●
65-W HP Smart AC adapter (RC, V, EM,
3-wire)
●
65-W HP Smart AC adapter (RC, V, 3wire)
√√
√√
√√
√
√
√
√
√√
Security Supports security cable lock √√
Supports fingerprint reader with Digital
Supports HP SimplePass √√
Supports Intel AT-p Ready √
8 Chapter 1 Product description
●
9-cell, 100-Wh, 3.00-Ah, Li-ion battery
●
6-cell, 62-Wh, 2.80-Ah, Li-ion battery
Persona software
√√
Category Description Computer model
equipped with
AMD processor
Computer model
equipped with
Intel processor
Operating system Preinstalled:
●
Windows® 7 Home Basic, 64-bit
●
Windows 7 Home Premium, 64-bit
●
Windows 7 Professional, 64-bit
Serviceability End user replaceable parts:
●
AC adapter
●
Battery
●
Hard drive
●
Memory module
●
Optical drive
●
WLAN module
√√
√√
9
2 External component identification
Finding your hardware and software information
▲
Select Start > Computer.
A list displays all the devices installed in your computer, including hard drive, optical drives, or a
secondary hard drive.
To find out what software is included on your computer, select Start > All Programs.
Display
Item Component Description
(1) Internal microphones (2) Record sound.
(2) Webcam light On: The webcam is in use.
10 Chapter 2 External component identification
Item Component Description
(3) HP TrueVision HD webcam Records video, captures still photographs, and allows
video conferences and online chat by means of
streaming video.
To use the webcam, select Start > All Programs >
Communication and Chat > CyberLink YouCam.
(4) WLAN antennas (2)* Send and receive wireless signals to communicate
with WLANs.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. These notices are located in Help and Support.
Display
11
Button, speakers, and fingerprint reader
Item Component Description
(1) Power button
(2) Speakers (2) Produce sound.
(3) Fingerprint reader Allows a fingerprint logon to Windows, instead of a
●
When the computer is off, press the button to turn on
the computer.
●
When the computer is on, press the button briefly to
initiate Sleep.
●
When the computer is in the Sleep state, press
the button briefly to exit Sleep.
●
When the computer is in Hibernation, press
the button briefly to exit Hibernation.
CAUTION: Pressing and holding the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Microsoft
Windows shutdown procedures are ineffective, press and
hold the power button down for at least 5 seconds to turn
off the computer.
To learn more about your power settings, select Start >
Control Panel > System and Security > Power
Options.
password logon.
12 Chapter 2 External component identification
Keys
Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Executes frequently used system functions when pressed
in combination with the b key or the esc key.
(3) Windows logo key Displays the Windows Start menu.
(4) b key Enables or disables Beats Audio when pressed in
combination with the fn key.
Beats Audio is an enhanced audio feature that provides a
deep, controlled bass while maintaining a clear sound.
Beats Audio is enabled by default.
NOTE: You can open the Beats Audio Control Panel by
selecting Start > Control Panel > Hardware and
Sound > Beats Audio Control Panel.
(5) Action keys Execute frequently used system functions.
(6) Windows applications key Displays a shortcut menu for items beneath the pointer.
(7) num lock key Controls the function of the integrated numeric keypad.
Press the key to alternate between the standard numeric
function of an external keypad (enabled at the factory)
and the navigational function (indicated by the
directional arrows on the keys).
NOTE: The keypad function that is active when the
computer is turned off is reinstated when the computer is
turned back on.
(8) Integrated numeric keypad Set at the factory to function like an external numeric
keypad. To alternate between this numeric function and
the navigational function (indicated by the directional
arrows on the keys), press the num lock key.
Keys
13
Lights
Item Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the keys to all
(3) Mute light
(4) Wireless light
●
White: The computer is on.
●
Blinking white: The computer is in the Sleep state,
which is an energy-saving mode. The computer
shuts off power to the display and other
unneeded components.
●
Off: The computer is off or in Hibernation.
Hibernation is an energy-saving mode that uses the
least amount of power.
NOTE: For select models, the Intel Rapid Start
Technology feature is enabled at the factory. Rapid
Start Technology allows your computer to resume
quickly from inactivity.
capital letters.
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
●
White: An integrated wireless device, such as a
WLAN device and/or a Bluetooth device, is on.
●
Amber: All wireless devices are off.
14 Chapter 2 External component identification
Item Component Description
(5) TouchPad light
(6) Fingerprint reader light
TouchPad
●
On: The TouchPad is off.
●
Off: The TouchPad is on.
●
White: The fingerprint was read.
●
Amber: The fingerprint was not read.
Item Component Description
(1) TouchPad on/off button Turns the TouchPad on or off.
(2) TouchPad light
(3) TouchPad zone Moves the on-screen pointer and selects or activates items
(4) Left TouchPad button Ffunctions like the left button on an external mouse.
(5) Right TouchPad button Functions like the right button on an external mouse.
●
On: The TouchPad is off.
●
On: The TouchPad is on.
on the screen.
TouchPad
15
Front
Component Description
Digital Media Slot Supports the following digital card formats:
●
Secure Digital (SD) Memory Card
●
Secure Digital Extended Capacity (SDxC)
Memory Card
●
Secure Digital High Capacity (SDHC) Memory Card
●
Ultra High Speed MultiMediaCard (UHS/MMC)
16 Chapter 2 External component identification
Left side
Item Component Description
(1) Vent Enables airflow to cool internal components.
(2) External monitor port Connects an external VGA monitor or projector.
(3) HDMI port Connects an optional video or audio device, such as a
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
high-definition television, or any compatible digital or
audio device.
(4) RJ-45 (network) jack Connects a network cable.
(5) RJ-45 (network) jack lights
(6) USB 3.0 ports (2) Connect an optional USB 3.0 device and provide
(7) Audio-out (headphone) jack/ Audio-in
(microphone) jack
●
White (top): The network is connected.
●
Amber (bottom): Activity is occurring on
the network.
enhanced USB power performance.
NOTE: For details about different types of USB ports,
see the HP Notebook Reference Guide.
Produces sound when connected to optional powered
stereo speakers, headphones, earbuds, a headset, or
television audio. Also connects an optional
headset microphone.
NOTE: This jack does not support optional microphone-
only devices.
WARNING! To reduce the risk of personal injury,
adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety information,
refer to the Regulatory, Safety, and
Environmental Notices.
NOTE: When a device is connected to the jack,
the computer speakers are disabled.
Left side
17
Right side
Item Component Description
(1) Optical drive Reads and writes (select models only) to an optical disc.
(2) Optical drive light
(3) Optical drive eject button Releases the disc tray.
(4) Power light
(5) Hard drive light
●
Green: The optical drive is being accessed.
●
Off: The optical drive is idle.
●
White: The computer is on.
●
Blinking white: The computer is in the Sleep state,
which is an energy-saving mode. The computer
shuts off power to the display and other
unneeded components.
●
Off: The computer is off or in Hibernation.
Hibernation is an energy-saving mode that uses the
least amount of power.
NOTE: For select models, the Intel Rapid Start
Technology feature is enabled at the factory. Rapid
Start Technology allows your computer to resume
quickly from inactivity.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
NOTE: For information about HP 3D DriveGuard , see
the HP Notebook Reference Guide.
(6) USB 3.0 port Connects an optional USB 3.0 device and provides
(7) USB 2.0 port Connects an optional USB device.
18 Chapter 2 External component identification
enhanced USB power performance.
NOTE: For details about different types of USB ports,
see the HP Notebook Reference Guide.
Item Component Description
(8) AC adapter light
(9) Power connector Connects an AC adapter.
(10) Security cable slot Attaches an optional security cable to the computer.
Bottom
●
White: The AC adapter is connected and the battery
is charged.
●
Amber: The AC adapter is connected and
the battery is charging.
●
Off: The computer is using DC power.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
Item Component Description
(1) Integrated subwoofer Provides superior bass sound.
(2) Battery bay Holds the battery.
(3) Battery release latch Releases the battery from the battery bay and opens the
service cover.
Bottom
19
Item Component Description
(4) Vents (4) Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
(5) Wireless module compartment Holds the WLAN device and the solid-state drive.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore
computer functionality, and then contact support through
Help and Support.
(6) Service cover The service cover provides access to the optical drive
retention screw, hard drive bay, wireless module
compartment, and memory module compartment.
20 Chapter 2 External component identification
3 Illustrated parts catalog
21
Service tag
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag. It is necessary to remove the battery to obtain these numbers. See
on page 48 for battery removal instructions.
Battery
Item Description Function
(1) Product name This is the product name affixed to the front of
(2) Serial number (s/n) This is an alphanumeric identifier that is unique to
(3) Part number/Product number (p/n) This number provides specific information about the
(4) Warranty period This number describes the duration of the warranty
(5) Model description This is the alphanumeric identifier used to locate
22 Chapter 3 Illustrated parts catalog
the computer.
each product.
product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.
period for the computer.
documents, drivers, and support for the computer.
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