HP Pavilion Gaming Maintenance And Service Manual

HP Pavilion Gaming Notebook

Maintenance and Service Guide

© Copyright 2015 HP Development Company,
L.P.

AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, Centrino, and Pentium are
trademarks of Intel Corporation in the U.S. and
other countries. Microsoft and Windows are
U.S. registered trademarks of the Microsoft
group of companies.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: September 2015

Document Part Number: 825018-001

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.

For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 5

Display .................................................................................................................................................................... 5

Right side ............................................................................................................................................................... 7

Left side ................................................................................................................................................................. 9

Top ........................................................................................................................................................................ 10

TouchPad ........................................................................................................................................... 10

Lights ................................................................................................................................................. 11

Buttons and speakers ....................................................................................................................... 12

Keys ................................................................................................................................................... 13

Bottom ................................................................................................................................................................. 14

Labels ................................................................................................................................................................... 15

3 Illustrated parts catalog .............................................................................................................................. 17

Computer major components .............................................................................................................................. 17

Display assembly subcomponents, non-touch models ...................................................................................... 21

Display assembly subcomponents, touch models .............................................................................................. 23

Miscellaneous parts ............................................................................................................................................. 24

Mass storage devices ........................................................................................................................................... 25

4 Removal and replacement procedures preliminary requirements .................................................................... 27

Tools required ...................................................................................................................................................... 27

Service considerations ......................................................................................................................................... 27

Plastic parts ....................................................................................................................................... 27

Cables and connectors ...................................................................................................................... 27

Drive handling ................................................................................................................................... 28

Grounding guidelines ........................................................................................................................................... 29

Electrostatic discharge damage ........................................................................................................ 29

Packaging and transporting guidelines .......................................................................... 29

Workstation guidelines ................................................................................ 30

v

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 33

Component replacement procedures .................................................................................................................. 33

Battery ............................................................................................................................................... 34

Optical drive ....................................................................................................................................... 35

6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 37

Component replacement procedures .................................................................................................................. 37

Bottom cover ..................................................................................................................................... 38

Hard drive .......................................................................................................................................... 41

WLAN module .................................................................................................................................... 43

Solid-state drive (M.2) ....................................................................................................................... 45

RTC battery ........................................................................................................................................ 46

Memory module ................................................................................................................................ 47

Fan ..................................................................................................................................................... 48

Heat sink assembly ........................................................................................................................... 49

USB board .......................................................................................................................................... 54

Optical drive connector ..................................................................................................................... 55

System board .................................................................................................................................... 56

Speakers ............................................................................................................................................ 60

Power button board .......................................................................................................................... 61

Power connector cable ...................................................................................................................... 63

TouchPad ........................................................................................................................................... 64

Display assembly, non-touch ............................................................................................................ 66

Display assembly, touch ................................................................................................................... 73

7 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 83

Starting Setup Utility (BIOS) ................................................................................................................................ 83

Updating Setup Utility (BIOS) .............................................................................................................................. 83

Determining the BIOS version ........................................................................................................... 84

Downloading a BIOS update .............................................................................................................. 84

Synchronizing a tablet and keyboard (select products only) .............................................................................. 85

8 Backing up, restoring, and recovering in Windows 10 ..................................................................................... 87

Creating recovery media and backups ................................................................................................................ 87

Creating HP Recovery media (select products only) ......................................................................... 88

Using Windows tools ........................................................................................................................................... 89

Restore and recovery ........................................................................................................................................... 89

Recovering using HP Recovery Manager ........................................................................................... 89

What you need to know before you get started ............................................................. 90

Using the HP Recovery partition (select products only) ................................................. 90

vi

Using HP Recovery media to recover .............................................................................. 91

Changing the computer boot order ................................................................................ 91

Removing the HP Recovery partition (select products only) ......................................... 91

9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 93

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 94

10 Specications ............................................................................................................................................ 95

Computer specications ...................................................................................................................................... 95

39.6-cm (15.6-in) display specications ............................................................................................................. 96

Hard drive specications ..................................................................................................................................... 97

Blu-ray ROM DVD±RW SuperMulti DL Drive ......................................................................................................... 98

DVD±RW SuperMulti DL Drive specications ....................................................................................................... 99

11 Power cord set requirements .................................................................................................................... 101

Requirements for all countries .......................................................................................................................... 101

Requirements for specic countries and regions ............................................................................................. 102

12 Recycling ................................................................................................................................................ 105

Index ........................................................................................................................................................... 107

vii

viii

1 Product description

Category Description

Product name HP Pavilion Gaming Notebook

Processors 6th generation, Intel Core i7 processor, Dual Core (Skylake-H) (6-MB L3 cache, 30 W)

6700HQ, 2.6 GHz, SC turbo up to 3.5 GHz

6th generation, Intel Core i5 processors, Dual Core (Skylake-H) (6-MB L3 cache, 30 W)

6300HQ, 2.3 GHz, SC turbo up to 3.2 GHz

6th generation, Intel Core i3 processors, Dual Core (Skylake-U) (3-MB L3 cache, 15 W)

6200U, 2.3-GHz, turbo up to 2.8-GHz processor

6100U, 2.3-GHz processor

Chipset Intel HM170 (Intel Skylake H 2-chip series)

Integrated SoC (Intel Skylake U 1-chip series)

Graphics Internal graphics:

Intel HD Graphics 530 (Skylake-H)

Intel HD Graphics 520 (Skylake-U)

Switchable discrete graphics:

NVIDIA N16P-GT (GeForce 950M) with up to 4096 MB of dedicated video memory (256Mx16 DDR3 900MHz x 8 PCs,
1GHz bridge to 900MHz) (Skylake-H)

NVIDIA N16S-GT (GeForce 940M) with up to 2048 MB of dedicated video memory (256Mx16 DDR3 900MHz x 4 PCs,
1GHz bridge to 900MHz) (Skylake-U)

Support HD Decode, DX12, and HDMI

Panel 39.6-cm (15.6-in), high-denition (HD), white light-emitting diode (WLED), SVA, BrightView (1366×768) display, at

3.8 mm, eDP; typical brightness: 220 nits

39.6-cm (15.6-in), HD, WLED, SVA, BrightView, (1366×768), slim 3.2 mm, TOP (Touch On Panel); typical brightness:
220 nits

39.6-cm (15.6-in), FHD, LED, UWVA, AntiGlare, (1920×1080), IPS, slim 3.2 mm; typical brightness: 220 nits

39.6-cm (15.6-in), FHD, WLED, SVA, AntiGlare,45%cg, slim 3.2 mm; typical brightness: 220 nits

Touch screen with ush glass, multi-touch enabled

Supports LVDS (co-layout with eDP1.2)

1

Category Description

Memory Two SODIMM slots - NON customer accessible / upgradeable

DDR3L-1600 Dual Channel Support

Supports up to 16 GB of system RAM in the following congurations:

●

16384-MB total system memory (8192×2)

●

12288-MB total system memory (8192×1) + (4096×1)

●

8192-MB total system memory (8192×1) or (4096×2)

●

6144-MB total system memory (4096×1) + (2048×1)

●

4096-MB total system memory (4096×1) or (2048×2)

Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses

7 mm/9.5 mm share the same bracket

Accelerometer / HDD protection support

Single HDD congurations:

●

2-TB, 5400-rpm, 9.5-mm

●

1-TB, 5400-rpm, 9.5-mm

●

500-GB, 5400-rpm, 9.5-mm or 7.0-mm

Hybrid HDD congurations:

●

1-TB, 5400-rpm, 9.5-mm SSHD w/8GB NAND

●

500-GB, 5400-rpm, 7.0-mm SSHD w/8GB NAND

M.2 SATA-3 (NGFF):

●

SSD, 256GB, 2280, M.2, SATA-3, TLC

●

SSD, 128GB, 2280, M.2, SATA-3, TLC

●

SSD, 128GB, 2280, M.2, SATA-3, Value DRAM-less

Optical drive Fixed, serial ATA, 9.5-mm tray load

Blu-ray Disc R/RW with SuperMulti (models with discrete graphics only)

DVD+/-RW Double-Layer SuperMulti

Supports zero power optical drive

Supports M-disc

2 Chapter 1 Product description

Category Description

Audio/video HP TrueVision HD: HD camera (xed, no tilt with activity LED, 1280×720 by 30 frames per second)

Intel RealSense 3D camera - activity LED, USB 3.0; Intel RealSense 3D camera - activity LED, USB 3.0; 4x depth
resolution, 480x640; 85° diagnal eld of view

Dual array digital microphone with appropriate software - beam forming, echo cancellation, noise suppression

Dual speakers

B&O Audio

Enable HP Noise Cancellation

Support Voice Recognition

Sensors Accelerometer

Ethernet Integrated 10/100 network interface card (NIC)

Wireless Integrated Wireless options with single antenna (M.2/PCIe):

●

Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter

●

Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter

●

Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter

Integrated Wireless options with dual antennas (M.2/PCIe):

●

Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter

Intel WiDi support

Compatible with Miracast-certied devices

Internal card
expansion

One M.2 slot for WLAN

External
media card

HP Multi-Format Digital Media Card Reader

Support SD/SDHC/SDXC

Push-Push Insertion/Removal

SIM slot (populated with WWAN; tool-less user-accessible)

Ports HDMI version 1.4 supporting 1920 ×1080 @ 60Hz

Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video

RJ-45 (Ethernet, includes link and activity lights)

USB 3.0 (1 on left side, 1 on right side)

USB 2.0 (1 on left side)

AC Smart Pin adapter plug

Headphone jack

Microphone jack

AC Smart Pin adapter plug

3

Category Description

Keyboard/
pointing
devices

Full size standard textured island-style keyboard with numeric keypad (white and silver)

Full size standard three coat paint island-style backlit keyboard with numeric keypad (silver)

ClickPad with multi-touch gestures, 2-nger scrolling, and pinch-zoom enabled

Taps enabled by default

Support Modern Trackpad Gestures

Power
requirements

Battery:

4-cell, 48-Whr, 3.2Ah, li-ion battery (Skylake-H)

4-cell, 41-Whr, 2.8Ah, li-ion battery (Skylake-U)

AC adapters:

AC Adapter 90-W Smart nPFC, 3 pin, RC 4.5mm connector (Skylake-H)

AC Adapter 65-W EM Smart nPFC, 3 pin, RC 4.5mm connector

AC Adapter 65-W EM Smart nPFC, 3 pin, RC 4.5mm connector (India/China only)

AC Adapter 45-W Smart nPFC, 3 pin, RC 4.5mm connector (Skylake-U)

1 meter power cord

Security Kensington Security Lock

Trusted Platform Module (fTPM) 2.0

Operating
system

Preinstalled:

●

Windows 10 Professional

●

Windows 10 Home High End ML

●

Windows 10 Home High End EM/SL

●

FreeDOS 2.0

Serviceability End-user replaceable parts:

●

AC adapter

●

Battery

●

Optical drive

4 Chapter 1 Product description

2 External component identication

Display

Component Description

(1) Internal display switch Turns o the display and initiates Sleep if the display is closed while

the power is on.

NOTE: The internal display switch is not visible from the outside of

the computer.

(2) Internal microphones (2) Record sound.

Display 5

Component Description

(3) Webcam

‒ or –

3D camera (select products only)

Records video and captures photographs. Some products allow you
to video conference and chat online using streaming video.

To use a webcam:

▲

Type camera in the taskbar search box, and then select
Camera.

A 3D camera enables you to scan or capture 3D images or video. 3D
apps for gaming, video chat, security, and immersive collaboration
are available to maximize your 3D camera experience.

●

To see what you can do with your 3D camera, type Intel
RealSense Apps in the taskbar search box or click the icon

on the desktop, to go to the Intel® RealSense™ Showcase to
view and download 3D apps.

●

To practice using your 3D camera, type Intel RealSense

Training

in the taskbar search box, or click the icon on the

desktop, to launch an introductory tutorial.

(4) Webcam light On: The webcam is in use.

(5) WLAN antennas* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, select the Specications tab, and then select User Guides.

6 Chapter 2 External component identication

Right side

Component Description

(1) Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power­saving state. The computer shuts o power to the display
and other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

(2) Hard drive light

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the hard
drive.

(3) Audio-out (headphone)/Audio-in (microphone)

combo jack

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.

To access this guide:

1. Type support in the taskbar search box, and then select

the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, select the Specications tab, and then

select User Guides.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

(4) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(5) HDMI port Connects an optional video or audio device, such as a high-

denition television, any compatible digital or audio component,

or a high-speed High-Denition Multimedia Interface (HDMI)
device.

Right side 7

(6) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.

(7) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.

8 Chapter 2 External component identication

Left side

Component Description

(1)

Power connector Connects an AC adapter.

(2) AC adapter and battery light

●

White: The AC adapter is connected and the battery is fully
charged.

●

Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery is
charging.

●

O: The battery is not charging.

(3) RJ-45 (network) jack/status lights Connects a network cable.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(5) Memory card reader Reads optional memory cards that enable you to store, manage,

share, or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing the

computer.

2. Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲

Press in on the card, and then remove it from the memory
card reader.

(6) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

Left side 9

Component Description

(7) Optical drive eject button Releases the disc tray.

(8)

Optical drive Depending on your computer, reads an optical disc or reads and

writes to an optical disc.

NOTE: For disc compatibility information, type help in the

taskbar search box, select Help and Support, and then type

disc compatibility in the search box.

Top

TouchPad

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

10 Chapter 2 External component identication

Lights

Component Description

(1) Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power­saving state. The computer shuts o power to the display
and other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

(2) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(3) Mute light

●

Amber: Computer sound is o.

●

O: Computer sound is on.

Top 11

Buttons and speakers

Component Description

(1) Power button

●

When the computer is o, press the button to turn on the
computer.

●

When the computer is on, press the button briey to
initiate Sleep.

●

When the computer is in the Sleep state, press the button
briey to exit Sleep.

●

When the computer is in Hibernation, press the button
briey to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power
options.

▲

Type power in the taskbar search box, and then select
Power and sleep settings.

‒ or –

Right-click the Start button, and then select Power

Options.

(2) Speakers (2) Produce sound.

12 Chapter 2 External component identication

Keys

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with the esc key, action keys, or the spacebar.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select products, the f5 action key turns the backlight

keyboard feature o or on.

(5) num lock key Alternates between the navigational and numeric functions on

the integrated numeric keypad.

(6) Integrated numeric keypad When num lock is on, the keypad can be used like an external

numeric keypad.

Top 13

Bottom

Component Description

(1) Vents (4) Enable airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.

(2) Battery lock Locks the battery in the battery bay.

(3) Battery bay Holds the battery.

(4) Battery release latch Releases the battery.

14 Chapter 2 External component identication

Labels

The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, or on the back of the display.

●

Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.

Component

(1) Serial number

(2) Product number

(3) Warranty period

(4) Model number (select products only)

Component

(1) Model name (select products only)

(2) Product number

Labels 15

Component

(3) Serial number

(4) Warranty period

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

16 Chapter 2 External component identication

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Computer major components 17

18 Chapter 3 Illustrated parts catalog

Item Component Spare part

number

(1) Display assembly (39.6-cm [15.6-in] HD, touch screen)

NOTE: Touch displays are spared both as entire hinge-ups and at the subcomponent level.

Non-touch displays are only spared at the subcomponent level.

NOTE: For display assembly spare part information, see Display assembly subcomponents, non-touch

models on page 21 and Display assembly subcomponents, touch models on page 23.

not spared

(2) Top cover/keyboard (includes touchpad)

NOTE: For a detailed list of keyboard country codes, see Bottom cover on page 38.

Silver models with a backlight 832805-xxx

Silver models without a backlight 841944-xxx

White models without a backlight 840292-xxx

(3) Optical Drive Cable Kit 811199-001

(4) Touchpad

NOTE: The touchpad cable is available using spare part number 833145-001.

833142-001

(5) Power button board

NOTE: The power button board cable is available using spare part number 833143-001.

833140-001

(6) Hard drive (does not include bracket):

NOTE: The hard drive bracket and connector are available using spare part number 832846-001.

2-TB, 5400-rpm, 2.5-inch 801808-005

1-TB, 5400-rpm, 2.5-inch, hybrid 8 GB SSD 731999-005

1-TB, 5400-rpm, 2.5-inch 778192-005

500-GB, 5400-rpm, 7 mm, hybrid 8 GB SSD 732000-005

500-GB, 5400-rpm, 2.5 inch 778188-005

M.2 solid-state drive (not illustrated)

256 GB, TLC 838954-001

128 GB, TLC 832793-001

128 GB, value 832794-001

(7) USB board

NOTE: The USB board cable is available using spare part number 833144-001.

833141-001

(8) System board (includes replacement thermal materials):

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems

xxxxxx-601: Windows 10 operating system

Intel Core i7-6700H processor and 4 GB of dedicated video memory 832848-xx1

Intel Core i7-6700H processor and 4 GB of dedicated video memory for use in models with a 3D camera 832849-xx1

Computer major components 19

Item Component Spare part

number

Intel Core i5-6300H processor and 4 GB of dedicated video memory 832847-xx1

Intel Core i5-6300U processor and 4 GB of dedicated video memory for use in models with a 3D camera 843077-xx1

Intel Core i5-6200U processor and 2 GB of dedicated video memory 841932-xx1

Intel Core i7-6700H processor and UMA video memory 840295-xx1

Intel Core i3-6100U processor and UMA video memory 841931-xx1

(9) Fan 833139-001

(10) Speakers (includes left and right speakers and cable) 833149-001

(11) WLAN module:

Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter 792609-005

Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 792610-005

Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter 806723-005

(12) Memory module (DDR3L-1600):

8-GB 693374-005

4 GB 691740-005

(13) Power connector cable 806746-001

(14) RTC battery 811080-001

Heat sink assembly (includes replacement thermal materials):

(15) For use in models with Skylake-H processors with discrete graphics 833452-001

(16) For use in models with Skylake-H processors with UMA graphics 841234-001

(17) For use in models with Skylake-U processors with discrete graphics 841659-001

(18) For use in models with Skylake-U processors with UMA graphics 841235-001

(19) DVD+/-RW Double-Layer SuperMulti Drive

For use in black models 832852-001

For use in white models 840294-001

For use in silver models 841946-001

Blu-ray Disc R/RW with SuperMulti Drive

For use in black models 832804-001

For use in white models 840293-001

(20) Battery

4-cell, 48-Whr, 3.2-Ah Li-ion 800050-001

4-cell, 41-Whr, 2.8-Ah Li-ion 800049-001

(21) Base enclosure hinge caps (left and right) 833146-001

(22) Bottom cover

For use in black models 833125-001

20 Chapter 3 Illustrated parts catalog

Item Component Spare part

number

For use in silver models 841943-001

For use in white models 840291-001

Display assembly subcomponents, non-touch models

Item Component Spare part number

(1) Display bezel (includes Mylar screw covers)

For use with models with a standard webcam 833126-001

For use with models with a 3D camera 840477-001

(2) Hinges (left and right, includes Mylar screw covers) 809030-001

(3) Webcam module

Standard camera 833127-001

3D camera 833128-001

Display assembly subcomponents, non-touch models 21

Item Component Spare part number

(4) Raw display panel (39.6-cm [15.6-in]; includes Mylar screw covers)

BrightView, HD, at 833129-001

AntiGlare, FHD, slim 839853-001

AntiGlare, FHD, UWVA 833131-001

TOP (Touch On Panel) 833130-001

(5) Display cable (includes Mylar screw covers)

For use in HD, SVA displays 833133-001

For use in FHD, SVA, 3DC displays 833134-001

For use in TOP (Touch On Panel) displays 833134-001

(6) Antennas (includes wireless antenna cables and transceivers; includes Mylar screw covers) 833120-001

(7) Display enclosure(includes Mylar screw covers):

White models 840290-001

Silver models 841942-001

Black models 843213-001

Black TOP (touch on panel) models: 833122-001

22 Chapter 3 Illustrated parts catalog

Display assembly subcomponents, touch models

Item Component Spare part number

(1) Display bezel and panel 833132-001

(2) Display cable (includes Mylar screw covers) 833135-001

Webcam module

3D camera 833128-001

(3) Standard camera (not illustrated) 833127-001

Microphone board (for use on models with a 3D camera; not illustrated) 833148-001

(4) Antennas (includes wireless antenna cables and transceivers) 833121-001

(5) Hinges (left and right) 813345-001

(6) Display enclosure: 833124-001

Display assembly subcomponents, touch models 23

Miscellaneous parts

Component Spare part number

HP Smart AC adapter:

AC adapter, 90-W, non-PFC, 4.5 mm 710413-001

AC adapter, 65-W, non-PFC, 4.5 mm, S-3P 710412-001

AC adapter, 65-W, non-PFC, 4.5 mm, Smart 714657-001

AC adapter, 45-W, non-PFC, 4.5 mm, Smart 741727-001

Power cord (3-pin, black, 1.0-m):

For use in Australia 755530-011

For use in Denmark 755530-081

For use in Europe, the Middle East, and Africa 755530-021

For use in India 755530-D61

For use in Israel 755530-BB1

For use in Japan 755530-291

For use in North America 755530-001

For use in the People's Republic of China 755530-AA1

For use in South Africa 755530-AR1

For use in South Korea 755530-AD1

For use in Switzerland 755530-111

For use in Taiwan 755530-AB1

For use in Thailand 755530-201

For use in the United Kingdom and Singapore 755530-031

Screw Kit 833147-001

HDMI to VGA adapter 701943-001

24 Chapter 3 Illustrated parts catalog

Mass storage devices

Component Spare part number

Hard drive (does not include bracket):

2-TB, 5400-rpm, 2.5-inch 801808-005

1-TB, 5400-rpm, 2.5-inch, hybrid 8 GB SSD 731999-005

1-TB, 5400-rpm, 2.5-in 778192-005

500-GB, 5400-rpm, 7 mm, hybrid 8 GB SSD 732000-005

500-GB, 5400-rpm, 2.5 inch 778188-005

Hard drive hardware kit 832846-001

Side brackets (left and right)

Connector

M.2 solid-state drive

256 GB, TLC 838954-001

128 GB, TLC 832793-001

128 GB, value 832794-001

DVD+/-RW Double-Layer SuperMulti Drive

For use in black models 832852-001

For use in silver models 841946-001

For use in white models 840294-001

Blu-ray Disc R/RW with SuperMulti Drive

For use in black models 832804-001

For use in white models 840293-001

Mass storage devices 25

26 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screwdriver

●

Magnetic screwdriver

●

Phillips P0 and P1 screwdrivers

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the

reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.

Tools required 27

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the

computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

28 Chapter 4 Removal and replacement procedures preliminary requirements

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl oor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

Grounding guidelines 29

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.

●

Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.

●

When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn o power and input signals before inserting or removing connectors or test equipment.

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.

●

When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be eective, the conductive must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

30 Chapter 4 Removal and replacement procedures preliminary requirements

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or oor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and oor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Grounding guidelines 31

32 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures for

Customer Self-Repair parts

CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported

by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Component replacement procedures

NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair

parts successfully.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer.

This chapter provides removal and replacement procedures for Customer Self-Repair parts.

There are as many as 3 screws that must be removed, replaced, or loosened when servicing Customer Self­Repair parts. Make special note of each screw size and location during removal and replacement.

Component replacement procedures 33

Battery

Description Spare part number

4-cell, 48-Whr, 3.2-Ah Li-ion battery 800050-001

4-cell, 41-Whr, 2.8-Ah Li-ion battery 800049-001

Before disassembling the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

To remove the battery:

1. Position the computer upside down on a at surface.

2. Slide the battery lock latch (1), and then slide the battery release latch (2) to release the battery.

3. Rotate the battery upward (3), and then remove the battery from the computer (4).

34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Optical drive

Description Spare part number

DVD+/-RW Double-Layer SuperMulti Drive

For use in black models 832852-001

For use in silver models 841946-001

For use in white models 840294-001

Blu-ray Disc R/RW with SuperMulti Drive

For use in black models 832804-001

For use in white models 840293-001

Before removing the optical drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 34).

To remove the optical drive:

1. Remove the Phillips PM2.5×7.0 screw (1) that secures the optical drive to the computer.

2. Remove the optical drive (2) by sliding it out of the optical drive bay.

Reverse this procedure to reassemble and install the optical drive.

Component replacement procedures 35

36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

6 Removal and replacement procedures for

Authorized Service Provider parts

CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer.

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

There are as many as 58 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.

Component replacement procedures 37

Bottom cover

Description Spare part number

Bottom cover hinge caps 833146-001

Bottom cover

For use in black models 833125-001

For use in silver models 841943-001

For use in white models 840291-001

Top cover/keyboard (includes touchpad)

NOTE: In this section, the rst table provides the main spare part number for the keyboards. The second

table provides the country codes.

Silver models with a backlight 832805-xxx

Silver models without a backlight 841944-xxx

White models without a backlight 840292-xxx

For use in country
or region

Spare part
number

For use in country
or region

Spare part
number

For use in country
or region

Spare part
number

Belgium -A41 Israel -BB1 Slovenia -BA1

Bulgaria -261 Italy -061 South Korea -AD1

Canada -DB1 Japan -291 Spain -071

Czech Republic
and Slovakia

-FL1 Latin America -161 Switzerland -BG1

Denmark, Finland, and
Norway

-DH1 The Netherlands -B31 Taiwan -AB1

France -051 Northern Africa -FP1 Thailand -281

Germany -041 Portugal -131 Turkey -141

Greece -151 Romania -271 United Kingdom -031

Hungary -211 Russia -251 United States -001

India -002 Saudi Arabia -171

Before removing the bottom cover, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

4. Remove the battery (see Battery on page 34).

5. Remove the optical drive (see Optical drive on page 35).

To remove the bottom cover:

1. Position the computer upside down with the front toward you.

2. Remove the two Phillips PM2.5×12.0 screws (1) that secure the hinge covers to the computer, and then

lift the covers o the computer (2).

3. Remove the two Phillips PM2.0×2.0 screws from the optical drive bay (1).

4. Remove the six Phillips PM2.5×6.5 screws from near the battery bay (2).

Component replacement procedures 39

5. Position the computer upside down.

CAUTION: To avoid the hard drive falling out of the computer and getting damaged, be sure the

computer is upside-down when removing the bottom cover.

6. Remove the two screw covers (1) and nine Phillips PM2.5×6.5 screws (2) that secure the top cover to the

computer.

7. Use a non-marking tool (3) to disengage the bottom cover from the computer. You will have work

around the seams on all sides of the computer.

CAUTION: To avoid damaging the cover, do not pry the cover near the optical drive bay.

8. Remove the bottom cover (4).

Reverse this procedure to install the bottom cover.

40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Hard drive

NOTE: The hard drive spare part kit does not include the hard drive bracket.

Description Spare part number

2-TB, 5400-rpm, 2.5-inch 801808-005

1-TB, 5400-rpm, 2.5-inch, hybrid 8 GB SSD 731999-005

1-TB, 5400-rpm, 2.5-in 778192-005

500-GB, 5400-rpm, 7 mm, hybrid 8 GB SSD 732000-005

500-GB, 5400-rpm, 2.5 inch 778188-005

Hard Drive Hardware Kit (brackets and connector) 832846-001

Before removing the hard drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 34).

5. Remove the optical drive (see Optical drive on page 35).

6. Remove the bottom cover (see Bottom cover on page 38).

To remove the hard drive:

1. Disconnect the hard drive cable from the system board (1).

Component replacement procedures 41

2. Lift the hard drive from the computer (2).

3. To disassemble the hard drive, pull the brackets away from each side of the hard drive (1).

4. Disconnect the hard drive connector and cable from the hard drive (2).

Reverse this procedure to reassemble and install the hard drive.

42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

WLAN module

Description Spare part number

Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter 792609-005

Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 792610-005

Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter 806723-005

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact support.

Before removing the WLAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 34).

5. Remove the optical drive (see Optical drive on page 35).

6. Remove the bottom cover (see Bottom cover on page 38).

To remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The #1 WLAN antenna cable is connected to the WLAN module Main terminal. The #2 WLAN

antenna cable is connected to the WLAN module Aux terminal.

2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board. (The

WLAN module tilts up.)

Component replacement procedures 43

3. Remove the WLAN module by pulling the module away from the slot at an angle (3).

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective

sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Solid-state drive (M.2)

Description Spare part number

256 GB, TLC 838954-001

128 GB, TLC 832793-001

128 GB, value 832794-001

Before removing the solid-state drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 34).

5. Remove the optical drive (see Optical drive on page 35).

6. Remove the bottom cover (see Bottom cover on page 38).

Remove the solid-state drive:

1. Remove the Phillips PM2.0×3.5 screw (1) that secures the solid-state drive to the system board.

2. Remove the solid-state drive (2) by pulling the drive away from the slot at an angle.

Reverse this procedure to install the solid-state drive.

Component replacement procedures 45

RTC battery

Description Spare part number

RTC battery 811080-001

Before removing the RTC battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 34).

5. Remove the optical drive (see Optical drive on page 35).

6. Remove the bottom cover (see Bottom cover on page 38).

To remove the RTC battery:

▲

Using a thin tool or screwdriver, disengage the battery from the socket (1), and then remove the battery
(2).

Reverse this procedure to install the RTC battery.

46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Memory module

Description Spare part number

8-GB (DDR3L-1600) 693374-005

4-GB (DDR3L-1600) 691740-005

Before removing a memory module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 34).

5. Remove the optical drive (see Optical drive on page 35).

6. Remove the bottom cover (see Bottom cover on page 38).

To remove a memory module:

1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.

(The memory module tilts up.)

2. Remove the memory module (2) by pulling it away from the slot at an angle.

Reverse this procedure to install a memory module.

Component replacement procedures 47

Fan

Description Spare part number

Fan 833139-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the

computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are aected by
high external temperatures, system power consumption, power management/battery conservation
congurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.

Before removing the fan/heat sink assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 34).

5. Remove the optical drive (see Optical drive on page 35).

6. Remove the bottom cover (see Bottom cover on page 38).

To remove the fan:

1. Position the computer upright and open it.

2. Disconnect the fan cable (1) from the system board.

3. Remove the two Phillips PM3.0×3.0 screws (2) that secure the fan to the computer.

4. Lift the Mylar tape that secures the fan to the speaker (3).

48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

5. Remove the fan from the computer (4).

Reverse this procedure to install the fan.

Heat sink assembly

NOTE: The heat sink assembly spare part kits include replacement thermal materials.

Description Spare part number

Heat sink for use in models with Skylake-H processors with discrete graphics 833452-001

Heat sink for use in models with Skylake-H processors with UMA graphics 841234-001

Heat sink for use in models with Skylake-U processors with discrete graphics 841659-001

Heat sink for use in models with Skylake-U processors with UMA graphics 841235-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the

computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are aected by
high external temperatures, system power consumption, power management/battery conservation
congurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.

Before removing the heat sink assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

Component replacement procedures 49

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 34).

5. Remove the optical drive (see Optical drive on page 35).

6. Remove the bottom cover (see Bottom cover on page 38).

To remove the heat sink assembly:

1. Position the system board upside down.

2. If you have a model with discrete graphics and a non-Skylake processor, in the order indicated, remove

the four Phillips PM2.0×3.0 screws (1) – (4) and the two Phillips PM2.5×4.0 screws (5) – (6) that secure
the heat sink to the system board.

3. Remove the heat sink (7) from the system board.

4. If you have a model with discrete graphics and a Skylake processor, in the order indicated, remove the

seven Phillips PM2.0×3.0 screws (1) that secure the heat sink to the system board.

50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

5. Remove the heat sink (2) from the system board.

6. If you have a model with UMA graphics, in the order indicated, remove the four Phillips PM2.0×3.0

screws (1) – (4) that secure the heat sink to the system board.

7. Remove the heat sink (5) from the system board.

Component replacement procedures 51

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system

board components each time the heat sink is removed. Thermal paste is used on various system board and
the heat sink sections that services them.

●

Discrete graphics and a non-Skylake processor:

●

Discrete graphics and an Intel Skylake processor:

●

UMA graphics.

52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Reverse this procedure to reassemble and install the heat sink assembly.

Component replacement procedures 53

USB board

Description Spare part number

USB board

NOTE: The USB board cable is available using spare part number 833144-001.

833141-001

Before removing the USB board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 34).

5. Remove the optical drive (see Optical drive on page 35).

6. Remove the bottom cover (see Bottom cover on page 38).

To remove the USB board:

1. Position the computer upright.

2. Disconnect the larger cable from the system board (1).

3. Disconnect the smaller cable from the USB board that routes to the power button board (2)

4. Remove the two Phillips PM2.5×3.0 screws (3) that secure the USB board to the computer.

54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

5. Remove the USB board (4).

Reverse this procedure to install the USB board.

Optical drive connector

Description Spare part number

Optical drive connector 811199-001

Before removing the optical drive connector, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 34).

5. Remove the optical drive (see Optical drive on page 35).

6. Remove the bottom cover (see Bottom cover on page 38).

To remove the optical drive connector:

1. Position the computer upright.

2. Disconnect the optical drive connector cable from the system board (1).

3. Remove the two Phillips PM2.5×3.0 screws (2) that secure the optical drive connector to the computer.

Component replacement procedures 55

4. Remove the optical drive connector and cable (3).

Reverse this procedure to install the optical drive connector.

System board

NOTE: The system board spare part kit includes replacement thermal materials.

Description Spare part

number

System board (includes replacement thermal materials):

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems

xxxxxx-601: Windows 10 operating system

Intel Core i7-6700H processor and 4 GB of dedicated video memory 832848-xx1

Intel Core i7-6700H processor and 4 GB of dedicated video memory for use in models with a 3D camera 832849-xx1

Intel Core i5-6300H processor and 4 GB of dedicated video memory 832847-xx1

Intel Core i5-6300U processor and 4 GB of dedicated video memory for use in models with a 3D camera 843077-xx1

Intel Core i5-6200U processor and 2 GB of dedicated video memory 841932-xx1

Intel Core i7-6700H processor and UMA video memory 840295-xx1

Intel Core i3-6100U processor and UMA video memory 841931-xx1

Before removing the system board, follow these steps:

56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 34).

5. Remove the optical drive (see Optical drive on page 35).

6. Remove the bottom cover (see Bottom cover on page 38).

NOTE: When replacing the system board, be sure that the following components are removed from the

defective system board and installed on the replacement system board:

●

Memory modules (see Memory module on page 47)

●

WLAN module (see WLAN module on page 43)

●

Heat sink assembly (see Heat sink assembly on page 49)

●

Fan (see Fan on page 48)

To remove the system board:

1. Position the computer upright, and then disconnect the following cables from the system board:

(1): Speaker cable

(2): Display cable

(3): Power connector cable

(4): Optical drive cable

(5): Keyboard cable

(6): Touchpad cable

(7): Hard drive cable

Component replacement procedures 57

2. Remove the six Phillips PM2.0×3.0 screws (1) that secure the system board to the computer.

3. Lift the right side of the system board, and then lift the right side of the system board up to gain access

to the USB board cable and connector underneath (2).

58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

4. Disconnect the USB board cable from the connector under the system board (1), and the remove the

system board from the computer (2).

Reverse this procedure to install the system board.

Component replacement procedures 59

Speakers

Description Spare part number

Speakers (includes left and right speakers and cable) 833149-001

Before removing the speakers, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 34).

5. Remove the optical drive (see Optical drive on page 35).

6. Remove the bottom cover (see Bottom cover on page 38).

7. Remove the system board (see System board on page 56).

To remove the speakers:

1. Remove the speaker wire from the clips between the speakers (1).

2. Remove the display cable from the channel at the top of the left speaker (2).

3. Remove the speakers from the computer (3).

Reverse this procedure to install the speakers.

60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Power button board

Description Spare part number

Power button board

NOTE: The power button board cable is available using spare part number 833143-001.

833140-001

Before removing the power button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 34).

5. Remove the optical drive (see Optical drive on page 35).

6. Remove the bottom cover (see Bottom cover on page 38).

7. Remove the system board (see System board on page 56).

To remove the power button board:

1. Remove the Phillips PM2.5×5.0 screw (1) from the left hinge.

2. Rotate the left hinge upward.

3. Remove the Phillips PM2.0×2.5 screw (3) that secures the power button board to the computer.

Component replacement procedures 61

4. Remove the power button board from the computer (4).

Reverse this procedure to install the power button board and cable.

62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Power connector cable

Description Spare part number

Power connector cable 806746-001

Before removing the power connector cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 34).

5. Remove the optical drive (see Optical drive on page 35).

6. Remove the bottom cover (see Bottom cover on page 38).

7. Remove the system board (see System board on page 56).

To remove the power connector cable:

1. Remove the Phillips PM2.5×3.0 screw (1) from the left hinge that sits above the power connector.

2. Rotate the hinge upward (2).

3. Pull the tab away from the connector (3), and then remove the power connector and cable (4) from the

computer.

Reverse this procedure to install the power connector cable.

Component replacement procedures 63

TouchPad

Description Spare part number

TouchPad

NOTE: The touchpad cable is available using spare part number 833145-001.

833142-001

Before removing the TouchPad, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 34).

5. Remove the optical drive (see Optical drive on page 35).

6. Remove the bottom cover (see Bottom cover on page 38).

7. Remove the system board (see System board on page 56).

To remove the TouchPad:

1. Remove the three Phillips PM2.5×3.0 screws (1) that secure the TouchPad bracket to the computer.

2. Remove the bracket (2).

3. Lift the keyboard cable (1) to gain access to the TouchPad screws.

64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

4. Remove the three broadhead Phillips PM2.0×2.0 screws (2) that secure the TouchPad to the computer.

5. Lift the bottom of touchpad up, and then pull it away from computer.(3).

NOTE: When installing the TouchPad, note that the metal protrusion that extents from the touchpad is

installed UNDER the keyboard shield (4).

Reverse this procedure to install the touchpad.

Component replacement procedures 65

Display assembly, non-touch

Description Spare part number

Raw display panel (BrightView, HD, at) 833129-001

Raw display panel (AntiGlare, FHD, slim) 839853-001

Raw display panel (AntiGlare, FHD, UWVA, non-touch) 809999-001

Raw display panel (TOP (Touch On Panel)) 833130-001

Antennas (include Mylar screw covers) 833120-001

Display bezel for use in models with a standard webcam 833126-001

Display bezel for use in models with a 3D camera 840477-001

Display cable for use in HD, SVA displays (includes Mylar screw covers) 833133-001

Display cable for use in FHD, SVA displays with a 3D camera (includes Mylar screw covers) 840454-001

For use in TOP (Touch On Panel) displays 833134-001

Display enclosure for use in black models TOP (touch on panel) models (includes Mylar screw covers) 833122-001

Display enclosure for use in white models (includes Mylar screw covers) 840290-001

Display enclosure for use in silver models (includes Mylar screw covers) 841942-001

Display enclosure for use in black models (includes Mylar screw covers) 843213-001

Hinges (left and right) (include Mylar screw covers) 809030-001

Standard camera module 833127-001

3D camera module 833128-001

Before removing the display assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 34).

5. Remove the optical drive (see Optical drive on page 35).

6. Remove the bottom cover (see Bottom cover on page 38).

7. Remove the system board (see System board on page 56).

To remove the display assembly:

1. Position the computer on its side, partially open.

2. Remove the two Phillips PM2.5×5.0 screws (1) that secure the display assembly to the computer.

3. Open the display to rotate the hinges upward to an angle (2).

66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

4. Separate the display assembly from the computer (3).

If it is necessary to replace any of the display assembly subcomponents:

1. To remove the display bezel:

a. Remove the two screw covers (1) and the two Phillips PM2.0×3.0 screws (2) that secure the display

assembly to the computer.

b. Flex the inside of the top edge (3), the left and right edges (4), and the bottom edge (5) of the

display bezel until the bezel disengages from the display enclosure.

c. Disengage the double-sided tape located in the middle, bottom of the bezel (under the logo) (6).

Component replacement procedures 67

d. Remove the display bezel (7).

The display bezel is available using spare part number 833126-001 for models with a standard
webcam and 840477-001 for models with a 3D camera.

2. To remove the webcam/microphone module:

a. Position the display assembly with the top edge toward you.

b. Use a tool to pry the webcam and disengage the adhesive that secures it to the display (1).

c. Disconnect the cable (2) from the module.

68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

d. Remove the webcam module from the display (3).

The webcam is available using spare part number 833128-001 for a 3D camera, 833127-001 for a
standard webcam, and 833148-001 for a microphone module.

3. To remove the display panel:

a. Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the enclosure (1).

Component replacement procedures 69

b. Lift the top of the panel (2).

Raw display panels are available using the following spare part numbers:

833129-001: BrightView HD panels

839853-001: AntiGlare FHD panels

833130-001: TOP (Touch On Panel)

833131-001: AntiGlare, FHD, UWVA panels

c. Rotate the display panel until it is upside-down next to the display enclosure (1).

d. On the back of the display panel, release the adhesive strip (2) that secures the display panel cable

to the display panel, and then disconnect the cable (3).

70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

e. Remove the display panel from the enclosure (4).

4. To remove the display hinges:

a. Remove the four Phillips PM2.0×3.0 screws (1) from the bottom of the hinges, and the two Phillips

PM2.0×3.0 screws (2) from the top of the hinges that secure the display hinges to
the display enclosure.

b. Remove the display hinges (3).

Display hinges are available using spare part number 809030-001.

Component replacement procedures 71

5. To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the

clips (1) built into the display enclosure, peel the transceivers from the enclosure, and then remove the
antenna cables and transceivers (2).

Antennas for non-touch models are available using spare part number 833120-001.

NOTE: Number of antennas and transceivers may vary.

72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

6. To remove the display/webcam cable, remove the cable from the clips built into the display enclosure

(1), and then remove the cable from the display enclosure (2).

The display cable is available using spare part number 833133-001 for SVA, HD displays, 840454-001
for use in FHD, SVA, displays with a 3D camera, and 833134-001 for TOP (Touch On Panel) displays.

7. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone

module, the antenna receivers, and all associated cables and hardware) are transferred to the new
enclosure.

The display enclosure is available using the following spare part numbers:

840290-001: White models, non-touch

841942-001: Silver models, non-touch

843213-001: Black models, non-touch

833122-001: Black TOP models

Reverse this procedure to reassemble and install the display assembly.

Display assembly, touch

Before removing the display assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 34).

5. Remove the optical drive (see Optical drive on page 35).

Component replacement procedures 73

6. Remove the bottom cover (see Bottom cover on page 38).

7. Remove the system board (see System board on page 56).

To remove the display assembly:

1. Position the computer on its side, partially open.

2. Remove the two Phillips PM2.5×5.0 screws (1) that secure the display assembly to the computer.

3. Open the display to rotate the hinges upward to an angle (2).

4. Separate the display assembly from the computer (3).

If it is necessary to replace any of the display assembly subcomponents:

1. To remove the display cover:

a. Pry up on each side of the display to disengage the cover (1).

74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

b. Remove the display cover (2).

The display enclosure is available using spare part number 833124-001.

2. To remove the webcam/microphone module:

a. Position the display assembly with the top edge toward you.

b. Use a tool to pry the webcam and disengage the adhesive that secures it to the display (1).

c. Disconnect the cable (2) from the module.

Component replacement procedures 75

d. Remove the webcam/microphone module from the display (3).

The webcam for touch displays is available using spare part number 833128-001 for a 3D camera,
833127-001 for a standard webcam/microphone module.

Standard webcam

3D webcam

3. If you need to remove the separate microphone module on models with 3D webcams:

76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

a. Position the display assembly with the top edge toward you.

b. Remove the Phillips PM2.0×2.0 screw (1) that secures the module to the display.

c. Remove the module from the display (2).

The microphone module is available using spare part number 833148-001.

Non-3D webcam

4. To remove the display panel:

a. Lift the tape that secures the display cable to the connector on the back of the panel (1), and then

disconnect the display cable (2).

b. Remove the two Phillips PM2.0×1.5 screws (3) that secure the display panel to the bottom of the

enclosure.

c. Remove the two Phillips PM2.0×2.0 screws (4) that secure the display panel to the top of the

enclosure.

Component replacement procedures 77

d. Lift the top of the panel (5).

e. Rotate the display panel until it is upside-down next to the display enclosure (1).

f. On the back of the display panel, release the adhesive strip (2) that secures the display panel cable

to the display panel, and then disconnect the cable (3).

g. Remove the display panel from the enclosure (4).

The display panel is available using spare part number 833132-001.

5. To remove the display hinges:

78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

a. Remove the six Phillips PM2.5×2.0 screws (1) from the bottom of the hinges, and the two Phillips

PM2.0×2.5 screws (2) from the top of the hinges that secure the display hinges to
the display enclosure.

b. Remove the display hinges (3).

The display hinges are available using spare part number 813345-001.

Component replacement procedures 79

6. To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the

clips (1) built into the display enclosure, peel the transceivers from the enclosure (2), and then remove
the antenna cables and transceivers (3).

The antennas are available using spare part number 833121-001.

NOTE: Number of antennas and transceivers may vary.

7. Disconnect the cable from the touch control board (1).

80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

8. To remove the display/webcam cable, remove the cable from the clips built into the display enclosure

(2), and then remove the cable from the display enclosure (3).

The display cable is available using spare part number 833134-001 for TOP (Touch On Panel) displays
and 833135-001 for touch displays.

9. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone

module, the antenna receivers, and all associated cables and hardware) are transferred to the new
enclosure.

Reverse this procedure to reassemble and install the display assembly.

Component replacement procedures 81

82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

7 Using Setup Utility (BIOS) in Windows 10

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you

must use the keyboard attached to your notebook. The on-screen keyboard, which displays in tablet mode,
cannot access Setup Utility.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you

must use the keyboard attached to your notebook. The on-screen keyboard, which displays in tablet mode,
cannot access Setup Utility.

●

Computers or tablets with keyboards:

▲

Turn on or restart the computer, quickly press esc, and then press f10.

●

Tablets without keyboards:

1. Turn on or restart the tablet, and then quickly hold down the volume down button.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button.

2. Tap f10.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Starting Setup Utility (BIOS) 83

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.

To reveal the BIOS version information (also known as ROM date and System BIOS):

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Select My PC, and then select Specications.

– or –

▲

Use Setup Utility (BIOS).

To use Setup Utility (BIOS):

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 83).

2. Select Main, select System Information, and then make note of the BIOS version.

3. Select Exit, select No, and then follow the on-screen instructions.

To check for later BIOS versions, see Downloading a BIOS update on page 84.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Click Updates, and then click Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. If the update is more recent than your BIOS version, make a note of the date, name, or

84 Chapter 7 Using Setup Utility (BIOS) in Windows 10

other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

Synchronizing a tablet and keyboard (select products only)

For a tablet with a detachable keyboard, when you attach the tablet to the keyboard and restart the
computer, Setup Utility (BIOS) checks to see if the Embedded Controller rmware on the keyboard needs to be
synchronized. If so, synchronization begins. If the synchronization is interrupted, a notication screen
displays for 10 seconds before the tablet restarts and attempts to synchronize again.

NOTE: The Embedded Controller rmware will synchronize ONLY if the tablet or keyboard battery is more

than 50% charged, or if your tablet is connected to AC power.

Synchronizing a tablet and keyboard (select products only) 85

86 Chapter 7 Using Setup Utility (BIOS) in Windows 10

8 Backing up, restoring, and recovering in

Windows 10

This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.

●

Creating recovery media and backups

●

Restoring and recovering your system

For additional information, refer to the HP support assistant app.

▲

Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning any recovery process.

Creating recovery media and backups

The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.

●

Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)

on page 88. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 89.

●

Use Windows tools to create system restore points and create backups of personal information.

For more information, see Recovering using HP Recovery Manager on page 89.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating recovery media and backups 87

Creating HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.

●

If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.

You can use Windows tools to create system restore points and create backups of personal information,
see

Using Windows tools on page 89.

●

If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.

◦

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.

◦

HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.

◦

To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high­quality blank USB ash drive.

◦

If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/

support, select your country or region, and follow the on-screen instructions.

◦

Be sure that the computer is connected to AC power before you begin creating the recovery media.

◦

The creation process can take an hour or more. Do not interrupt the creation process.

◦

If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.

To create HP Recovery media:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps.

88 Chapter 8 Backing up, restoring, and recovering in Windows 10

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 89.

Using Windows tools

You can create recovery media, system restore points, and backups of personal information using Windows
tools.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get started app.

▲

Select the Start button, and then select the Get started app.

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:

IMPORTANT: Not all methods are available on all products.

●

Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.

▲

Select the Start button, and then select the Get started app.

●

If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.

▲

Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.

●

If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 89. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 88.

●

On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 89.

●

On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.

For more information, see Removing the HP Recovery partition (select products only) on page 91.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery

media (select products only) on page 88.

Using Windows tools 89

What you need to know before you get started

●

HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct

computer issues.

●

HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 88.

●

To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 88.

●

If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data you want to retain.

Using HP Recovery media, you can choose from one of the following recovery options:

NOTE: Only the options available for your computer display when you start the recovery process.

●

System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.

●

Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.

The HP Recovery partition (select products only) allows System Recovery only.

Using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps (select products only).

1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery

Environment

.

- or-

For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.

For tablets without keyboards:

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.

90 Chapter 8 Backing up, restoring, and recovering in Windows 10

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal les.

2. Insert the HP Recovery media, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer

boot order. See Changing the computer boot order on page 91.

3. Follow the on-screen instructions.

Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps.

1. Insert the HP Recovery media.

2. Access BIOS:

For computers or tablets with keyboards attached:

▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.

3. Select the optical drive or USB ash drive from which you want to boot.

4. Follow the on-screen instructions.

Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

Restore and recovery 91

IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery

or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 88.

NOTE: The Remove Recovery Partition option is only available on products that support this function.

Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

92 Chapter 8 Backing up, restoring, and recovering in Windows 10