HP Pavilion dv6 Maintenance and Service Guide
HP Pavilion dv6 Notebook PC
Maintenance and Service Guide
© Copyright 2011 Hewlett-Packard
Development Company, L.P.
AMD, the AMD Arrow logo, and
combinations thereof, are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used
by Hewlett-Packard Company under license.
Intel and Core are trademarks of Intel
Corporation in the U.S. and other countries.
Microsoft and Windows are U.S. registered
trademarks of Microsoft Corporation. SD
Logo is a trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Second Edition: November 2011
First Edition: September 2011
Document Part Number: 657631-002
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ................................................................................... 10
Display ................................................................................................................................. 10
Buttons, speakers, and fingerprint reader (select models only) ...................................................... 11
Keys ..................................................................................................................................... 12
Lights .................................................................................................................................... 13
TouchPad .............................................................................................................................. 14
Front ..................................................................................................................................... 15
Rear ..................................................................................................................................... 15
Left side ................................................................................................................................ 16
Right side .............................................................................................................................. 17
Bottom .................................................................................................................................. 18
3 Illustrated parts catalog .................................................................................................. 19
Service tag ............................................................................................................................ 19
Computer major components ................................................................................................... 21
Cable Kit .............................................................................................................................. 30
Display assembly subcomponents ............................................................................................. 31
Mass storage devices ............................................................................................................. 33
Miscellaneous parts ................................................................................................................ 34
Sequential part number listing .................................................................................................. 35
4 Removal and replacement procedures ............................................................................ 46
Preliminary replacement requirements ....................................................................................... 46
Tools required ......................................................................................................... 46
Service considerations ............................................................................................. 46
Plastic parts ............................................................................................. 46
Cables and connectors ............................................................................. 46
Drive handling ......................................................................................... 47
Grounding guidelines .............................................................................................. 47
v
Electrostatic discharge damage .................................................................. 47
Packaging and transporting guidelines ........................................ 49
Component replacement procedures ........................................................................................ 51
Service tag ............................................................................................................. 51
Computer feet ......................................................................................................... 52
Battery ................................................................................................................... 53
Optical drive .......................................................................................................... 54
Hard drive ............................................................................................................. 56
RTC battery ............................................................................................................ 59
Memory module ...................................................................................................... 60
WLAN module ........................................................................................................ 61
Keyboard ............................................................................................................... 64
Top cover ............................................................................................................... 68
Power button board ................................................................................................. 71
Fingerprint reader board .......................................................................................... 72
Bluetooth module .................................................................................................... 74
USB board ............................................................................................................. 76
Power connector cable ............................................................................................ 77
System board ......................................................................................................... 79
Fan/heat sink assembly ........................................................................................... 83
Processor ............................................................................................................... 87
Speakers ................................................................................................................ 91
Optical drive connector cable ................................................................................... 94
Display assembly .................................................................................................... 95
5 Setup Utility (BIOS) and System Diagnostics .................................................................. 104
Using Setup Utility ................................................................................................................ 104
Starting Setup Utility .............................................................................................. 104
Changing the language of Setup Utility .................................................................... 104
Navigating and selecting in Setup Utility .................................................................. 105
Displaying system information ................................................................................. 105
Restoring factory settings in Setup Utility ................................................................... 106
Exiting Setup Utility ............................................................................................... 106
Updating the BIOS ................................................................................................ 106
Determining the BIOS version .................................................................. 107
Downloading a BIOS update ................................................................... 107
Using System Diagnostics ...................................................................................................... 108
6 Specifications ............................................................................................................... 109
Computer specifications ........................................................................................................ 109
15.6-inch display specifications ............................................................................................. 110
vi
Hard drive specifications ...................................................................................................... 111
Hard drive specifications (continued) ...................................................................................... 112
7 Backup and recovery .................................................................................................... 113
Restore ............................................................................................................................... 113
Creating restore media ......................................................................................................... 114
Performing a system restore ................................................................................................... 115
Restoring using the dedicated recovery partition (select models only) ........................... 115
Restoring using the restore media ............................................................................ 116
Changing the computer boot order .......................................................................... 116
Backing up and recovering your information ........................................................................... 117
Using Windows Backup and Restore ....................................................................... 118
Using Windows system restore points ...................................................................... 118
When to create restore points .................................................................. 118
Create a system restore point ................................................................... 119
Restore to a previous date and time .......................................................... 119
8 Power cord set requirements ........................................................................................ 120
Requirements for all countries ................................................................................................ 120
Requirements for specific countries and regions ....................................................................... 121
9 Recycling ...................................................................................................................... 123
Index ............................................................................................................................... 124
vii
viii
1 Product description
Category Description Computer models
equipped with an
AMD processor
Product Name HP Pavilion dv6 Notebook PC √√
Processors AMD® A8-3550MX 2.70-GHz processor (2.00-GHz
FSB, 4.0-MB L2 cache, quad core, 45 W)
AMD A8-3530MX 2.60-GHz processor, (1.90-GHz
FSB, 4.0-MB L2 cache, quad core, 45 W)
AMD A8-3520M 1.60-GHz processor (2.50-GHz FSB,
4.0-MB L2 cache, quad core, 35 W)
AMD A6-3430MX 2.40-GHz processor (1.70-GHz
FSB, 4.0-MB L2 cache, quad core, 45 W)
AMD A6-3420M 2.40-GHz processor (1.50-GHz FSB,
4.0-MB L2 cache, quad core, 45 W)
AMD A4-3330MX 2.60-GHz processor (2.40-GHz
FSB, 2.0-MB L2 cache, dual core, 45 W)
AMD A4-3320MX 2.60-GHz processor (2.00-GHz
FSB, 2.0-MB L2 cache, dual core, 45 W)
AMD A4-3305M 2.50-GHz processor (1.90-GHz FSB,
4.0-MB L2 cache, dual core, 45 W)
√
√
√
√
√
√
√
√
Computer models
equipped with an
Intel processor
AMD E2-3000M 2.40-GHz processor (1.80-GHz FSB,
4.0-MB L2 cache, dual core, 35 W)
Intel® Core® i7-2860QM 2.50-GHz (SC turbo up to
3.60-GHz) processor (1600-MHz FSB, 8.0-MB L3
cache, dual core, 45 W)
Intel Core i7-2820QM 2.30-GHz (SC turbo up to
3.20-GHz) processor (1600-MHz FSB, 8.0-MB
L3 cache, quad core, 45 W)
Intel Core i7-2760QM 2.40-GHz (SC turbo up to
3.50-GHz) processor (1600-MHz FSB, 6.0-MB L3
cache, dual core, 45 W)
Intel Core i7-2720QM 2.20-GHz (SC turbo up to
3.00-GHz) processor (1600-MHz FSB, 6.0-MB
L3 cache, quad core, 45 W)
√
√
√
√
√
1
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Intel Core i7-2670QM 2.20-GHz (SC turbo up to
3.10-GHz) processor (1600-MHz FSB, 6.0-MB L3
cache, dual core, 45 W)
Intel Core i7-2640M 2.80-GHz (SC turbo up to 3.50-
GHz) processor (1333-MHz FSB, 4.0-MB L3 cache,
dual core, 35 W)
Intel Core i7-2630QM 2.00-GHz (SC turbo up to
2.90-GHz) processor (1333-MHz FSB, 6.0-MB
L3 cache, quad core, 45 W)
Intel Core i7-2620M 2.70-GHz (SC turbo up to 3.40-
GHz) processor (4.0-MB L3 cache, dual core, 35 W)
Intel Core i5-2540M 2.60-GHz (SC turbo up to 3.30-
GHz) processor (3.0-MB L3 cache, dual core, 35 W)
Intel Core i5-2520M 2.50-GHz (SC turbo up to 3.20-
GHz) processor (3.0-MB L3 cache, dual core, 35 W)
Intel Core i5-2450M 2.50-GHz (SC turbo up to 3.10-
GHz) processor (3.0-MB L3 cache, dual core, 35 W)
Intel Core i5-2430M 2.40-GHz (SC turbo up to 3.00-
GHz) processor (3.0-MB L3 cache, dual core, 35 W)
Intel Core i3-2370M 2.40-GHz processor (3.0-MB L3
cache, dual core, 35 W)
√
√
√
√
√
√
√
√
√
Intel Core i3-2350M 2.30-GHz processor (3.0-MB L3
cache, dual core, 35 W)
Intel Core i3-2330M 2.20-GHz processor (3.0-MB L3
cache, dual core, 35 W)
Intel Pentium® B970 TJ85 2.30-GHz processor (2.0-
MB L3 cache, dual core, 35 W)
Intel Pentium B960 TJ85 2.20-GHz processor (2.0-MB
L3 cache, dual core, 35 W)
Intel Pentium B950 TJ85 2.10-GHz processor (2.0-MB
L3 cache, dual core, 35 W)
Chipset Northbridge: AMD A70M Fusion controller hub (FCH)
Northbridge: AMD A60M FCH
Southbridge: AMD SB820M
Intel HM65 Express chipset with NEC USB 3.0 (select
models only)
Intel HM65 Express chipset √
√
√
√
√
√
√
√
2 Chapter 1 Product description
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Graphics Internal universal memory architecture (UMA)
graphics:
●
AMD Radeon™ HD 6620G graphics on
computer models equipped with an AMD
A8 processor
●
AMD Radeon HD 6520G graphics on computer
models equipped with an AMD A6 processor
●
AMD Radeon HD 6480G graphics on computer
models equipped with an AMD A4 processor
●
AMD Radeon HD 6380G graphics on computer
models equipped with an AMD E2 processor
Switchable discrete graphics:
●
AMD Radeon HD 7690 M2 graphics subsystem
on computer models equipped with an AMD A8,
A6, A4, or E2 processor, with 1024-MB of
dedicated video memory (64-MB × 16 GDDR5 ×
8 PCs, 3.2 GBPS), utilize VRAM component
GDDR5 32-MB × 32 with 5GBPS capability
●
AMD Radeon HD 7470 M2 graphics subsystem
on computer models equipped with an AMD A8,
A6, A4, or E2 processor, with 512-MB of
dedicated video memory (64-MB × 16 GDDR5 ×
4 PCs, 3.2 GBPS), utilize VRAM component
GDDR5 32-MB × 32 with 5GBPS capability
√
Supports dual graphics:
●
AMD Radeon HD 6620G + 7690M dual
graphics on computer models equipped with an
AMD A8 processor
●
AMD Radeon HD 6620G + 7470M dual gaphics
on computer models equipped with an AMD A8
or A6 processor
●
AMD Radeon HD 6520G + 7690M dual gaphics
on computer models equipped with an
AMD A6 processor
AMD Radeon HD 6480G + 7470M dual gaphics
on computer models equipped with an
AMD A4 processor
Supports BACO, HD decode, DX11, and HDMI
3
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Internal graphics:
●
Intel HD Graphics 3000 on computer models
equipped with an Intel Core i7, i5, or
i3 processor
●
Intel HD Graphics 3000 on computer models
equipped with an Intel Pentium processor
Switchable discrete graphics:
●
ATI XT Radeon HD 7690M XT M2 package with
2048-MB (64-MB × 32 GDDR5 × 8 PCs, 5GBPS)
or 1024-MB (32-MB × 32 GDDR5 × 8 PCs,
5GBPS) of graphics subsystem discrete memory,
muxless
●
ATi XT Radeon HD 7470M XT M2 package with
1024-MB of graphics subsystem discrete memory
(64-MB × 32 GDDR5 × 4 PCs, 5GBPS), muxless
Support for DX11, HD decode, HDMI, BACO √√
Panel 15.6-in, full high-definition (FHD), light-emitting diode
(LED), low-voltage differential signalling (LVDS), WVA
AntiGlare (1080p, 1900×1080) display; typical
brightness: 220 nits
√
√√
15.6-in, HD, LED, LVDS, SVA BrightView (1366×768)
display; typical brightness: 200 nits
All display assemblies include 2 wireless local area
network (WLAN) antenna cables
Supports 16:9 ultra wide aspect ratio
Lighted logo on top bezel
Memory 2 customer-accessible/upgradable memory
module slots
Supports dual-channel memory √√
Supports up to 16384 GB of system RAM √√
DDR3/1333-MHz √√
√√
4 Chapter 1 Product description
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Supports the following configurations:
●
16384-MB total system memory (8192×2)
●
12288-MB total system memory (8192×1 +
4096×1)
●
8192-MB total system memory (8192×1 or
4096×2)
●
6144-MB total system memory (4096×1 +
2048×1)
●
4096-MB total system memory (4096×1 or
2048×2)
●
2048-MB total system memory (2048×1)
Hard drives Supports 6.35-cm (2.5-in) hard drives in 12.7-mm (.
50-in), 9.5-mm (.37-in), and 7.0-mm (.28in) thicknesses
Customer-accessible √√
Accelerometer / HDD protection support √√
Serial ATA √√
Supports the following configurations:
√√
√√
√√
●
1 TB, 5400 rpm (12.7 mm)
●
750 GB, 7200 and 5400 rpm (9.5 mm)
●
640 GB, 5400 rpm (9.5 mm)
●
500 GB, 7200 rpm (9.5 mm)
●
320 GB, 7200 and 5400 rpm (7.0 mm)
Supports 160-GB solid-state drive √
Optical drive Fixed √√
Serial ATA √√
12.7-mm tray load √√
Blu-ray Disc ROM FX SuperMulti DVD±R/RW Double-
Layer Drive
Blu-ray Disc R/RW FX SuperMulti Drive √
DVD±RW Double-Layer FX SuperMulti Drive √√
Audio and video Dual array digital microphones with appropriate beam-
forming, echo-cancellation, noise-suppression software
HD audio √√
√√
√√
5
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
HP-branded Altec/Lansing quad Beats Audio speakers
(select models only)
HP TrueVision HD webcamera (fixed, integrated, low-
light)
Ethernet Integrated 10/100/1000 network interface
card (NIC)
Wireless Integrated wireless local area network (WLAN) options
by way of wireless module
Two WLAN antennas built into display assembly √√
Support for the following WLAN formats:
●
Atheros 9485GN 802.11b/g/n 1×1 WiFi and
3012 Bluetooth 4.0 Combo Adapter
●
Broadcom 4313 802.11b/g/n 1×1 WiFi and
2070 Bluetooth 2.1+EDR Combo Adapter
(Bluetooth 3.0+HS ready)
●
Broadcom 4313GN 802.11b/g/n 1×1 WiFi
and 20702 Bluetooth 4.0 Combo Adapter
●
Ralink 5390GN 802.11b/g/n 1×1
WiFi Adapter
√√
√√
√√
√√
√√
●
Realtek RTL8191SE 802.11b/g/n 1×1
WiFi Adapter
Support for the following WLAN formats:
●
Atheros AR8002WB-1NGB 802.11b/g/n 1×1
WiFi and Bluetooth 2.1+EDR Combo Adapter
(BT3.0+HS ready)
Support for the following WLAN formats:
●
Broadcom 4313 802.11b/g/n 1×1
WiFi Adapter
●
Intel Centrino Advanced-N 6230 WLAN module
●
Intel Centrino Wireless-N 1000 WLAN module
●
Intel Centrino Wireless-N + WiMAX 6150
WLAN module
●
Ralink RT3090BC4 802.11b/g/n 1×1 WiFi and
Bluetooth 2.1+EDR Combo Adapter
(Bluetooth 3.0+HS ready)
√
√
6 Chapter 1 Product description
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
External media
card
Ports
HP Multi-Format Digital Media Reader supports the
following digital card formats:
●
Secure Digital (SD) Memory Card
●
Secure Digital Extended Capacity (SDxC)
Memory Card
●
Secure Digital High Capacity (SDHC)
Memory Card
●
Ultra High Speed MultiMediaCard (UHS/MMC)
●
3-pin AC power
●
Audio-in (mono microphone)
●
Audio-out (stereo headphone; 2)
●
HDMI version 1.4 supporting up to 1920 ×1200
@ 60Hz
●
RJ-45 (Ethernet, includes link and activity lights)
●
USB 2.0 (3 ports)
●
Beats Edition computer models—VGA (Dsub 15
pin) supporting 1920×1600 external resolution @
60 Hz hot plug and unplug and auto-detection for
correct output to wide-aspect vs. standard
aspect video
√√
√√
●
Non-Beats Edition computer models—VGA (Dsub
15 pin) supporting 2048×1536 external
resolution @ 75 Hz hot plug and unplug and
auto-detection for correct output to wide-aspect vs.
standard aspect video
Keyboard/
pointing devices
TouchPad with multi-touch gestures, 2-finger scrolling,
Dura-coat, island-style keyboard √√
Multitouch gestures (2-finger scrolling and pinch-zoom)
Taps enabled by default √√
Full-size (15.6-in), textured, keyboard with
numeric keypad
and pinch-zoom enabled
enabled by default
√√
√√
√√
7
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Power
requirements
Support for the following batteries:
Security Security cable slot √√
Support for the following 3-wire plug with
ground pin AC adapters (supports 3pin DC connector):
●
120W AC adapter with localized cable
plug support
●
90W EM AC adapter with localized cable
plug support
●
90W AC adapter with localized cable
plug support
●
65W EM AC adapter with localized cable
plug support
●
65W AC adapter with localized cable
plug support
●
9cell, 100-Whr, 3.00-Ah Li-ion battery
●
6-cell, 62-Whr, 2.80-Ah Li-ion battery
●
6-cell, 55-Whr, 2.55-Ah Li-ion battery
√√
√√
Fingerprint reader with Digital Persona
software support (Beat Edition and select models only)
Support for Intel AT-p Ready √
Operating
system
Preinstalled:
●
Windows 7 Home Basic (select models only)
●
Windows 7 Home Premium 64-bit (select
models only)
●
Windows 7 Professional 64-bit (select
models only)
√√
√
8 Chapter 1 Product description
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Preinstalled:
●
Windows 7 Home Basic (64- and 32-bit; select
models only)
●
Windows 7 Home Premium (64- and 32-bit;
select models only)
●
Windows 7 Professional (64- and 32-bit; select
models only)
●
Windows 7 Starter (32-bit; select models only)
●
Windows 7 Ultimate (64-bit; select models only)
●
FreeDOS
●
RedFlag
Serviceability End-user replaceable parts:
●
AC adapter
●
Battery
●
Hard drive
●
Memory modules (2)
√
√√
●
Optical drive
●
WLAN module
9
2 External component identification
Display
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate
(2) Internal microphones (2) Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures still photographs.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. These notices are located in Help and Support.
10 Chapter 2 External component identification
with WLANs.
To use the webcam, select Start > All Programs >
CyberLink YouCam > CyberLink YouCam.
Buttons, speakers, and fingerprint reader (select models only)
Item Component Description
(1) Power button
(2) Speakers (2) Produce sound.
(3) Web browser button Opens the default Web browser.
(4) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a
●
When the computer is off, press the button to turn on
the computer.
●
When the computer is on, press the button briefly to
initiate Sleep.
●
When the computer is in the Sleep state, press the
button briefly to exit Sleep.
●
When the computer is in Hibernation, press the
button briefly to exit Hibernation.
If the computer has stopped responding and Windows
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off
the computer.
To learn more about your power settings, select Start >
Control Panel > System and Security > Power
Options, or refer to the HP Notebook Reference Guide.
password logon.
Buttons, speakers, and fingerprint reader (select models only)
11
Keys
Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Executes frequently used system functions when pressed
in combination with the num lk key, the b key, or the
esc key.
(3) Windows logo key Displays the Windows Start menu.
(4) b key Increases or decreases the Beats Audio bass settings
(select models only). Beats Audio is an enhanced audio
profile that provides a deep, controlled bass while
maintaining a clear sound. Beats Audio is enabled
by default.
You can also view and control the bass settings through
the Windows operating system. To view and control the
bass properties:
●
Select Start > All Programs > Beats Audio
Control Panel > Listening Experience.
– or –
●
Select Start > Control Panel > Hardware
and Sound > Beats Audio Control Panel >
Listening Experience.
(5) Windows applications key Displays a shortcut menu for items beneath the pointer.
12 Chapter 2 External component identification
Lights
Item Component Description
(6) Integrated numeric keypad When the keypad has been enabled, the keys can be
used like an external numeric keypad.
(7) num lk key Enables/disables the integrated numeric keypad when
pressed in combination with the fn key.
(8) Action keys Execute frequently used system functions.
Item Component Description
(1) Caps lock light On: Caps lock is on.
(2) Power light
(3) Mute light
●
White: the computer is on.
●
Blinking white: the computer is in the Sleep state.
●
Off: the computer is off or in Hibernation.
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
Lights
13
Item Component Description
(4) Wireless light
(5) Fingerprint reader light (select models only)
TouchPad
●
White: An integrated wireless device, such as a
WLAN device and/or a Bluetooth device, is on.
●
Amber: All wireless devices are off.
●
White: The fingerprint was read.
●
Amber: The fingerprint was not read.
Item Component Description
(1) TouchPad off light
(2) TouchPad on/off button Turns the TouchPad on and off.
(3) TouchPad zone Moves the pointer and selects or activates items on
(4) Left TouchPad button Functions like the left button on an external mouse.
(5) TouchPad on light
(6) Right TouchPad button Functions like the right button on an external mouse.
●
On: The TouchPad is off.
●
Off: The TouchPad is on.
the screen.
●
On: The TouchPad is on.
●
Off: The TouchPad is off.
14 Chapter 2 External component identification
Front
Rear
Item Component Description
(1) Digital Media Slot Supports the following digital card formats:
●
Secure Digital (SD) Memory Card
●
Secure Digital Extended Capacity (SDxC)
Memory Card
●
Secure Digital High Capacity (SDHC) Memory Card
●
Ultra High Speed MultiMediaCard (UHS/MMC)
(2) Speakers (2) (select models only) Produce sound.
Component Description
Vent Enables airflow to cool internal components.
NOTE: the computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during
routine operation.
Front
15
Left side
Item Component Description
(1) Vent Enables airflow to cool internal components.
(2) External monitor port Connects an external VGA monitor or projector.
(3) HDMI port Connects an optional video or audio device, such as a
NOTE: the computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during
routine operation.
high-definition television, or any compatible digital or
audio component.
(4) RJ-45 (network) jack Connects a network cable.
(5) USB ports (2) Connect optional USB devices.
NOTE: Depending on your computer model, your
computer may be equipped with 2 USB 3.0 ports, which
connect optional 3.0 devices and provide enhanced USB
power performance. USB 3.0 ports are also compatible
with USB 1.0 and USB 2.0 devices.
(6) Audio-in (microphone) jack Connects an optional computer headset microphone,
stereo array microphone, or monaural microphone.
(7) Audio-out (headphone) jacks (2) Produce sound when connected to optional powered
stereo speakers, headphones, ear buds, a headset, or
television audio.
WARNING! To reduce the risk of personal injury,
adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety information,
refer to the Regulatory, Safety, and
Environmental Notices.
NOTE: When a device is connected to a headphone
jack, the computer speakers are disabled.
16 Chapter 2 External component identification
Right side
Item Component Description
(1) Optical drive Reads and writes (select models only) to an optical disc.
(2) Optical drive light
(3) Optical drive eject button Ejects the optical drive.
(4) Power light
(5) Drive light
(6) USB ports (2) Connect optional USB devices.
(7) Security cable slot Attaches an optional security cable to the computer.
●
Green: The optical drive is being accessed.
●
Off: The optical drive is off.
●
White: the computer is on.
●
Blinking white: the computer is in the Sleep state.
●
Off: the computer is off or in Hibernation.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP ProtectSmart Hard Drive Protection has
temporarily parked the hard drive.
NOTE: For information on HP ProtectSmart Hard
Drive Protection, refer to the HP Notebook
Reference Guide.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
(8) Battery light
(9) Power connector Connects an AC adapter.
●
White: the computer is connected to external power
and the battery is fully charged.
●
Amber: A battery is charging.
●
Blinking amber: The battery has reached a low
battery level, or there is a battery error. When a
battery reaches a critical battery level, the battery
light begins blinking rapidly.
Right side
17
Bottom
Item Component Description
(1) Battery bay Holds the battery.
(2) Battery release latch Releases the battery from the battery bay.
(3) Vents (6) Enable airflow to cool internal components.
NOTE: the computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during
routine operation.
(4) Hard drive bay Contains the hard drive, the WLAN device, and the
memory module slots.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore
computer functionality, and then contact technical support
through Help and Support.
18 Chapter 2 External component identification
3 Illustrated parts catalog
Service tag
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag.
Item Component Description
(1) Product name This is the product name affixed to the front of
the computer.
(2) Serial number (s/n) This is an alphanumeric identifier that is unique to
each product.
Service tag
19
Item Component Description
(3) Part number/Product number (p/n) This number provides specific information about the
product’s hardware components. The part number helps
a service technician determine what components and
parts are needed.
(4) Warranty period This number describes the duration of the warranty
period for the computer.
(5) Model description This is the alphanumeric identifier used to locate
documents, drivers, and support for the computer.
20 Chapter 3 Illustrated parts catalog
Computer major components
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly
spare part information, see
(2) Keyboard (includes keyboard cable):
Display assembly subcomponents on page 31.
Computer major components
21
Item Component Spare part number
Keyboard in black finish:
For use with all computer models in Belgium 665326-A41
For use with all computer models in Brazil 665326-201
For use only on computer models equipped with an AMD processor in Bulgaria 665326-261
For use with all computer models in Canada 665326-121
For use with all computer models in the Czech Republic and Slovakia 665326-FL1
For use with all computer models in Denmark, Finland, and Norway 665326-DH1
For use with all computer models in France 665326-051
For use with all computer models in Germany 665326-041
For use with all computer models in Greece 665326-DJ1
For use with all computer models in Hungary 665326-211
For use only on computer models equipped with an Intel processor in India 665326-D61
For use only on computer models equipped with an Intel processor in Israel 665326-BB1
For use with all computer models Italy 665326-061
For use with all computer models in Japan 665326-291
For use with all computer models in Latin America 665326-161
For use with all computer models in the Netherlands 665326-B31
For use with all computer models in Portugal 665326-131
For use with all computer models in Russia 665326-251
For use with all computer models in Saudi Arabia 665326-171
For use with all computer models in Slovenia 665326-BA1
For use only on computer models equipped with an Intel processor in South Korea 665326-AD1
For use with all computer models in Spain 665326-071
For use with all computer models in Switzerland 665326-BG1
For use only on computer models equipped with an Intel processor in Taiwan 665326-AB1
For use only on computer models equipped with an Intel processor in Thailand 665326-281
For use with all computer models in Turkey 665326-141
For use with all computer models in the United Kingdom and Singapore 665326-031
For use with all computer models in the United States 665326-001
Keyboard in silver finish:
For use with all computer models in Belgium 666423-A41
For use with all computer models in Brazil 666423-201
22 Chapter 3 Illustrated parts catalog
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