HP PAVILION DV6 User Manual

HP Pavilion dv6 Entertainment PC

Maintenance and Service Guide

Document Part Number: 575976-001

September 2009

This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: September 2009 Document Part Number: 575976-001

Safety warning notice

WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly

on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

Product description

External component identification

Top components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Display components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Buttons, speakers, and fingerprint reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

Front components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

Left-side components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7

Right-side components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Bottom components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9

Illustrated parts catalog

Service tag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

Computer major components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

Display assembly components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9

BrightView panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9

Mass storage devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11

Plastics Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12

Cable Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13

Miscellaneous parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14

Sequential part number listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15

Removal and replacement procedures

Preliminary replacement requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Tools required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Service considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Grounding guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Component replacement procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Service tag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Computer feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

Webcam/microphone module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7

Optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–9

Memory module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10

TV tuner module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–12

RTC battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–13

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–14

WLAN module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–16

Switch cover and keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–18

Maintenance and Service Guide 1

Contents

Power button board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–22

Speaker assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–23

Display assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–24

Top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–30

Bluetooth module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–32

Modem module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–33

Audio/infrared board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–34

USB board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–35

Power connector cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–36

System board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–37

Modem module cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–39

Fan/heat sink assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–40

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–42

Setup Utility

Starting the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

Using the Setup Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

Changing the language of the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

Navigating and selecting in the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Displaying system information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Restoring default settings in the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Exiting the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

Setup Utility menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

Main menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

Security menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

System Configuration menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

Diagnostics menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

Specifications

Computer specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1

15.6-inch, HD BrightView display specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2

Hard drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3

Blu-ray ROM DVD±R/RW SuperMulti DL Drive specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4

DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications. . . . . . . . . . . . . . . . . . . . 6–5

System DMA specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–5

System interrupt specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6

System I/O address specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7

System memory map specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–9

Screw listing

Phillips PM2.0×3.0 black screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1

Phillips PM2.0×3.0 silver screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4

Phillips PM2.5×3.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5

Phillips PM2.5×4.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6

Phillips PM2.5×5.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–9

Phillips PM2.5×6.5 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–10

Phillips PM3.0×3.5 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–14

Phillips PM2.5x5.5 captive screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–15

Phillips PM2.5×7.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–17

Phillips PM2.5×14.0 captive screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–18

2 Maintenance and Service Guide

Backup and Recovery

Recovering system information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1

Creating recovery discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1

Backing up your information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–2

Using Windows Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–2

Using system restore points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–3

Performing a recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–4

Recovering from the recovery discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–4

Recovering from the dedicated recovery partition (select models only) . . . . . . . . . . . . . . . . . . . . . . . 8–4

Connector pin assignments

1394 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1

Audio-in (microphone). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1

Audio-out (headphone) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–2

External monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–3

HDMI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4

RJ-11 (modem). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–5

RJ-45 (network) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–5

Universal Serial Bus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–6

Contents

Power cord set requirements

Requirements for all countries and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–1

Requirements for specific countries and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–2

Recycling

Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–1

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–1

Index

Maintenance and Service Guide 3

Category Description

Product Name HP Pavilion dv6 Entertainment PC

Processors Intel® CoreT™ i7 mobile processor:

i7-820-QM, 1.73 GHz, SC turbo up to 3.06 GHz

i7-720-QM, 1.6 GHz, SC turbo up to 2.8 GHz

Chipset Northbridge: Intel PM55 (Discrete models)

Southbridge: Intel ICH9M

Graphics Discrete graphics subsystem memory:

■ nVidia N10M-GE with 512-MB dedicated memory

■ nVidia N10P-GE with 1-GB dedicated memory

Product description

Maintenance and Service GuideMaintenance and Service Guide 1–1

Product description

Category Description

Panels 15.6-inch, WXGA panel (1366 × 768)

Webcam Low profile VGA camera

Memory 2 customer-accessible/upgradable memory module slots

Hard drives Supports all Serial ATA (SATA) 9.5-mm, 6.35-cm (2.50-inch) hard drives

Typical brightness 220 nits

Fixed (no tilt)

Activity LED

640 × 480 by 24 frames per second

Supports dual-channel memory

PC3, 1066 MHz front side bus (FSB), DDR3

Supports up to 8 GB of system RAM in the following configurations:

■ 8192-MB total system memory (4096 MB × 2, dual-channel)

■ 6144-MB total system memory (2048 MB × 1 + 4096 MB × 1)

■ 4096-MB total system memory (2048 × 2, dual-channel)

■ 3072-MB total system memory (2048 × 1024)

■ 2048-MB total system memory (1024 × 2, dual-channel)

■ 2048-MB total system memory (2048 × 1)

■ 1024-MB total system memory (1024 × 1)

Supports up to 2 hard drives

Support for HP ProtectSmart Hard Drive Protection

Supports the following drives:

■ 500-GB, 7200-rpm

■ 500-GB, 5400-rpm

■ 320-GB, 7200-rpm

■ 320-GB, 5400-rpm

■ 250-GB, 7200-rpm

■ 250-GB, 5400-rpm

Optical drives Fixed (removal of 1 screw required)

12.7-mm tray load

Serial ATA

Supports the following drives:

■ DVD±RW and CD-RW SuperMulti Double-Layer (DL) Combo Drive with LightScribe

■ Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer (DL) Drive

Microphone 2 omnidirectional microphones, dual-array with appropriate software (supports beam

forming, echo cancellation, and noise suppression)

Audio HD Audio (IDT)

Supports Microsoft® Premium Requirements

Modem 56K V.92 data/fax modem

Supports all worldwide certification requirements

Ethernet Integrated 10/100/1000 network interface card (NIC) (Discrete models)

Wireless Integrated wireless local area network (WLAN) by way of wireless module:

2 wireless antennas built into display assembly

1–2 Maintenance and Service Guide

Product description

Category Description

Support for the following WLAN formats:

■ Broadcom 4322 802.11 a/b/g/n WLAN

■ Broadcom 4312 802.11b/g WLAN

■ Intel 512AN 802.11 a/b/g Half-Mini Card (HMC) WLAN

■ Intel 512AN 802.11 a/g/n Half-Mini Card (HMC) WLAN

TV Tuner Integrated NTSC/ATSC/QAM hybrid TV tuner module with F-PAL jack (select models only)

Integrated worldwide analog DVB-T TV tuner module with PAL jack (select models only)

Integrated worldwide analog DVB-T TV tuner module with F-PAL jack (select models only)

Integrated DVB-T TV tuner module with PAL jack (select models only)

Integrated DVB-T/ANG TV tuner module

Support for TV tuner antennas for both DVB-T and NTSC/ATSC (select models only)

External media card One ExpressCard 54 slot

Digital Media Slot supports Secure Digital (SD) Memory Card, MultiMediaCard (MMC), Memory Stick (MS), Memory Stick Pro (MSP), xD Picture Card (XD)

Ports VGA, 15-pin supporting 1920 x 1200 resolution at 60Hz

VGA, 15-pin supporting 1600 x 1200 resolution at 75Hz

High-Definition Multimedia Interface (HDMI) v1.3b supporting 1080p with HDCP key

eSATA port combo with fourth USB port

Microphone stereo input (audio-in)

Two stereo headphone jacks (audio-out)

Four USB 2.0 ports

IEEE 1394a

RJ-11 (modem)

RJ-45 (Ethernet, includes link and activity lights)

Consumer infrared

MCX connector for TV antennas (select models only)

2-pin AC power for 90-W AC adapter

Docking Expansion port 3 supports the HP Notebook Expansion Base and HP Notebook QuickDock

Keyboard/pointing devices 16-inch full-size keyboard with numeric keypad

TouchPad supports 2-way scrolling

Taps enabled as default

Power requirements 90-W AC adapter with localized cable plug support (2-wire plug with ground pin, supports

2-pin DC connector) (UMA models)

3-cell 4.4-Ah 47-Wh Li-ion battery

6-cell 2.55-Ah 55-Wh Li-ion battery

6-cell 2.20-Ah 47-Wh Li-ion battery

12-cell 2.20-Ah 95-Wh Li-ion battery

Security Kensington Security Lock

Fingerprint reader with Digital Persona software support

Maintenance and Service Guide 1–3

Product description

Category Description

Operating system Preinstalled:

Serviceability End-user replaceable parts:

Windows 7

AC adapter

Battery (system)

Hard drive

Memory module

MiniCard components

Optical drive

1–4 Maintenance and Service Guide

Top components

Display components

External component identification

Item Component Description

Internal microphones (2) Record sound.

Webcam light On: The webcam is in use.

Webcam Records audio and video and captures still photographs.

Maintenance and Service Guide 2–1

External component identification

TouchPad

Item Component Function

TouchPad light ■ White: TouchPad is enabled.

TouchPad* Moves the pointer and selects or activates items on the screen.

■ Amber: TouchPad is disabled.

Left TouchPad button* Functions like the left button on an external mouse.

TouchPad on/off button Enables/disables the TouchPad.

TouchPad scroll zone Scrolls up or down.

Right TouchPad button* Functions like the right button on an external mouse.

*This table describes factory settings. To view or change device preferences, select Start > Devices and Printers. Then, right-click the device representing your computer, and select Mouse settings.

2–2 Maintenance and Service Guide

Buttons, speakers, and fingerprint reader

External component identification

Item Component Description

Speakers (2) Produce sound

Power button* ■ When the computer is off, press the button to turn on the computer.

■ When the computer is on, press the button briefly to initiate Sleep.

■ When the computer is in the Sleep state, press the button briefly to exit

Sleep.

■ When the computer is in Hibernation, press the button briefly to exit Hibernation.

If the computer has stopped responding and Windows® shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.

To learn more about power settings, Select Start > Control Panel > System and Security > Power Options.

Volume mute button Mutes and restores speaker sound.

Volume scroll zone Adjusts speaker volume. Slide your finger to the left to decrease volume and

Wireless button Turns the wireless feature on or off, but does not establish a wireless

to the right to increase volume. You can also tap the minus (-) sign on the scroll zone to decrease volume, or tap the plus (+) sign on the scroll zone to increase volume.

connection.

You must set up or access a wireless network to establish a wireless

✎

connection.

Fingerprint reader (select models

only)

This table describes factory settings. For information about changing factory settings, refer to the user guides located in

✎

Help and Support.

Maintenance and Service Guide 2–3

Allows a fingerprint logon to Windows, instead of a password logon.

External component identification

Keys

Item Component Function

esc key Displays system information when pressed in combination with the fn key.

fn key Executes frequently used system functions when pressed in combination with

Windows logo key Displays the Windows Start menu.

Windows applications key Displays a shortcut menu for items beneath the pointer.

Integrated numeric keypad keys Can be used like the keys on an external numeric keypad.

Function keys Execute frequently used system functions when pressed in combination with

a function key or the esc key.

the fn key.

2–4 Maintenance and Service Guide

Lights

External component identification

Item Component Description

Power lights (2)* ■ On: The computer is on.

■ Blinking: The computer is in the Sleep state.

■ Off: The computer is off or in Hibernation.

Battery light (beside power connector) ■ On: A battery is charging.

■ Blinking: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.

■ Off: If the computer is plugged into an external power source: the light is turned off when all batteries in the computer are fully charged. If the computer is not plugged into an external power source, the light stays off until the battery reaches a low battery level.

Drive light ■ Blinking: The hard drive or optical drive is being accessed.

■ Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive.

Caps lock light On: Caps lock is on.

Volume mute light ■ White: Computer sound is on.

■ Amber: Computer sound is off.

Volume down light On: The volume scroll zone is being used to decrease speaker

Volume scroll zone On: The volume scroll zone is being used to increase speaker

volume.

Volume up light On: The volume scroll zone is being used to increase speaker

Maintenance and Service Guide 2–5

volume.

External component identification

Item Component Description

Wireless ■ Blue: An integrated wireless device, such as a wireless local

Num Lock The integrated numeric keypad is enabled, or num lock is enabled

*The 2 power lights display the same information. The light on the power button is visible only when the computer is open. The power light on the front of the computer is visible whether the computer is open or closed.

Front components

area network (WLAN) device and/or a Bluetooth® device, is on.

■ Amber: All wireless devices are off.

on a connected optional numeric keypad.

Item Component Description

Power light ■ On: The computer is on.

■ Blinking: The computer is in the Sleep state.

■ Off: The computer is off or in Hibernation.

Battery light ■ On: A battery is charging.

■ Blinking: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.

■ Off: If the computer is plugged into an external power source, the light is turned off when all batteries in the computer are fully charged. If the computer is not plugged into an external power source, the light stays off until the battery reaches a low battery level.

Drive light ■ Blinking: The hard drive or optical drive is being accessed.

■ Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive.

Consumer infrared lens Receives a signal from the remote control.

Audio-in (microphone) jack Connects an optional computer headset microphone, stereo array

Audio-out (headphone) jacks (2) Produce sound when connected to optional powered stereo speakers,

This table describes factory settings. For information about changing factory settings, refer to the user guides located in

✎

Help and Support.

microphone, or monaural microphone.

headphones, ear buds, a headset, or television audio.

2–6 Maintenance and Service Guide

Left-side components

Item Component Function

External monitor port Connects an external VGA monitor or projector.

Expansion port 3 Connects the computer to an optional docking device or an optional

RJ-45 (network) jack Connects a network cable.

HDMI port (select models only) Connects an optional video or audio device, such as a high-definition

External component identification

expansion product.

The computer has only one expansion port. The term expansion port 3

✎

describes the type of expansion port.

television or any compatible digital or audio component.

eSATA/USB port (select models only) Connects an optional high-performance eSATA component, such as an

USB port Connects an optional USB device.

1394 port (select models only) Connects an optional IEEE 1394 or 1394a device, such as a camcorder.

Digital Media Slot activity light On: A digital card is being accessed.

Digital Media Slot Supports the following optional digital card formats:

ExpressCard slot Supports optional ExpressCard/54 cards.

eSATA external hard drive, or connects an optional USB device.

Depending on your computer model, the computer may include a USB

✎

port only.

■ Memory Stick (MS)

■ Memory Stick Pro (MSP)

■ MultiMedia Card (MMC)

■ Secure Digital (SD) Memory Card

■ xD-Picture Card (XD)

Maintenance and Service Guide 2–7

External component identification

Right-side components

Item Component Function

Optical drive Reads optical discs and, on select models, also writes to optical discs.

Optical drive light Blinking: The optical drive is being accessed.

USB ports (2) Connect optional USB devices.

TV antenna/cable jack (select models

only)

RJ-11 (modem) jack (select models

only)

Security cable slot Attaches an optional security cable to the computer.

AC adapter light ■ On: The computer is connected to external power.

Power connector Connects an AC adapter.

Connects a TV antenna, a digital cable device, or a satellite device that receives standard or high-definition TV broadcasts.

Connects a modem cable.

The security cable is designed to act as a deterrent, but it may not

✎

prevent the computer from being mishandled or stolen.

■ Off: The computer is not connected to external power.

2–8 Maintenance and Service Guide

Bottom components

External component identification

Item Component Function

Hard drive bay Holds the hard drive.

Vents (7) Enable airflow to cool internal components.

The computer fan starts up automatically to cool internal components

✎

and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Battery bay Holds the battery.

Memory module compartment Contains the memory module.

Also holds the WLAN module, TV tuner card (select models only), and the Intel Turbo Memory card (select models only).

To prevent an unresponsive system, replace the wireless module only

with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replave the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Hep and Support.

Battery release latch Releases the battery from the battery bay.

Maintenance and Service Guide 2–9

Service tag

When ordering parts or requesting information, provide the computer serial number and model number located on the service tag.

Illustrated parts catalog

Component Description

1 Product name This is the product name affixed to the front of the computer.

2 Serial number (s/n) This is an alphanumeric identifier that is unique to each product.

3 Part number/ product number (p/n) This number provides specific information about the product’s hardware

components. The part number helps a service technician to determine what components and parts are needed.

4 Model description This is the alphanumeric identifier used to locate documents, drivers, and support

for the computer.

5 Warranty period This number describes the duration of the warranty period for the computer.

Maintenance and Service Guide 3–1

Illustrated parts catalog

Computer major components

3–2 Maintenance and Service Guide

Illustrated parts catalog

Item Description Spare Part Number

(1) 15.6-inch display assembly (includes wireless antenna transceivers and cables)

See Display assembly components on page 3-9 for more information on display

✎

assembly spare part numbers.

BrightView display assembly with webcam and 2 microphones for use in white computers 538348-001

BrightView display assembly with webcam and 2 microphones for use in black computers 538312-001

(2) Power button board (includes cable)

For use in computers with discrete graphics subsystems 512835-001

(3) Switch cover (includes LED board and cable)

For use in white computers 571747-001

For use in black computers 571757-001

(4) Keyboard, Moonlight White, molded keyboard characters (includes keyboard cable)

Belgium 517863-A41

The Czech Republic 517863-221

Denmark, Finland, Norway, and Sweden 517863-DH1

France 517863-051

Germany 517863-041

Greece 517863-DJ1

Hungary 517863-211

For International use 517863-B31

Israel 517863-BB1

Italy 517863-061

Japan 517863-291

Latin America 517863-161

Portugal 517863-131

Russia 517863-251

Saudi Arabia 517863-171

South Korea 517863-AD1

Spain 517863-071

Taiwan 517863-AB1

Thailand 517863-281

Turkey 517863-141

The United Kingdom 517863-031

The United States 517863-001

Keyboard, Moonlight White, textured keyboard characters (includes keyboard cable)

Saudi Arabia 517864-171

The United States 517864-001

Keyboard, Espresso Black, textured keyboard characters (includes keyboard cable)

Belgium 570228-A41

The Czech Republic 570228-221

Maintenance and Service Guide 3–3

Illustrated parts catalog

Item Description Spare Part Number

Denmark, Finland, Norway, and Sweden 570228-DH1

France 570228-051

French Canada 570228-121

Germany 570228-041

Greece 570228-DJ1

Hungary 570228-211

For International use 570228-B31

Israel 570228-BB1

Italy 570228-061

Japan 570228-291

Latin America 570228-161

Portugal 570228-131

Russia 570228-251

Saudi Arabia 570228-171

South Korea 570228-AD1

Spain 570228-071

Taiwan 570228-AB1

Thailand 570228-281

Turkey 570228-141

The United Kingdom 570228-031

The United States 570228-001

Keyboard, Espresso Black, molded keyboard characters (includes keyboard cable)

Belgium 518965-A41

The Czech Republic 518965-221

Denmark, Finland, Norway, and Sweden 518965-DH1

France 518965-051

Germany 518965-041

Greece 518965-DJ1

Hungary 518965-211

For International use 518965-B31

Israel 518965-BB1

Italy 518965-061

Japan 518965-291

Latin America 518965-161

Portugal 518965-131

Russia 518965-251

Saudi Arabia 518965-171

South Korea 518965-AD1

Spain 518965-071

3–4 Maintenance and Service Guide

Illustrated parts catalog

Item Description Spare Part Number

Switzerland 518965-111

Taiwan 518965-AB1

Thailand 518965-281

Turkey 518965-141

The United Kingdom 518965-031

The United States 518965-001

Keyboard, Espresso Black, textured keyboard characters (includes keyboard cable) for use in the United States

(5) Speaker assembly (includes left and right speakers and cable)

For use in all countries and regions except India 533865-001

For use only in India 571902-001

(6) Top cover (includes speakers, TouchPad and cable, LED board and cable, and switch cover)

For use only with white computer models not equipped with a fingerprint reader 518108-001

For use only with black computer models not equipped with a fingerprint reader 518788-001

For use only with black computer models equipped with a fingerprint reader 579160-001

518966-001

(7) System board (includes replacement thermal material)

With discrete graphics subsystem and 1-GB of dedicated memory 574902-001

(8) Power connector cable 533465-001

Cable Kit (see

(9a) Modem module cable

The modem module cable includes the RJ-11 jack

✎

(9b) TV tuner cable

Plastics Kit (see “Plastics Kit” on page 3-11 for more Plastics Kit spare part information) 579162-001

(10a) ExpressCard port bezel

(10b) Memory module compartment cover

(10c) Hard drive port bezel cover

(11) Processor (includes replacement thermal material)

Intel CoreT i7-820-QM processor 1.73 GHz, SC turbo up to 3.06 GHz 583053-001

Intel CoreT i7-720-QM processor 1.6 GHz, SC turbo up to 2.8 GHz 586170-001

(12) Fan/heat sink assembly (includes replacement thermal material)

For use only with computer models equipped with graphics subsystems with discrete memory

(13) Base enclosure (includes rubber feet) 579157-001

Rubber Feet Kit (not illustrated, includes 4 base enclosure rubber feet) 516499-001

“Cable Kit” on page 3-12 for more Cable Kit spare part information) 512832-001

579158-001

(14) Audio/infrared board (includes cable)

For use in computers with discrete graphics subsystems 512836-001

(15) USB board (includes cable)

For use in computers with discrete graphics subsystems 516855-001

(16) Battery

12-cell, 95-Wh, 8.8-Ah Li-ion battery 511884-001

Maintenance and Service Guide 3–5

Illustrated parts catalog

Item Description Spare Part Number

6-cell, 55-Wh, 2.55-Ah Li-ion battery 511872-001

6-cell, 47-Wh, 2.2-Ah Li-ion battery 484170-001

3-cell, 47-Wh, 4.4-Ah Li-ion battery 516915-001

(17) Optical drive (includes bezel and bracket)

■ DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe 511880-001

■ Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Drive 511882-001

(18) TV tuner module

✎

DVB-T TV tuner module 482899-003

DVB-T/ANG TV tuner module 482899-002

ATSC/NTSC/QAM hybrid TV tuner module 482899-001

TV tuner external antenna cable (not illustrated)

With F-PAL jack 482900-001

With PAL jack 482900-002

The TV tuner module spare part kit does not include a TV tuner module cable. The TV tuner module cable is included in the Cable Kit, spare part number 512832-001.

(19) RTC battery 449729-001

(20) Memory modules, PC3, 1066-MHz FSB

■ 4096-MB 579156-001

■ 2048-MB 579155-001

■ 1024-MB 579154-001

(21) Modem module

The modem module spare part kit does not include a modem module cable. The modem module cable is

✎

included in the Cable Kit, spare part number 512832-001.

For use in all countries and regions except Australia and New Zealand 510100-001

For use only in Australia and New Zealand 510100-011

(22) WLAN module

Broadcom 4312 802.11b/g WLAN module:

■ For use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States

504593-003

3–6 Maintenance and Service Guide

Illustrated parts catalog

Item Description Spare Part Number

■ For use in Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, the Maldives, Mali, Malta, the Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, the Philippines, Poland, Portugal, the Republic of Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, the Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, the Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe

Broadcom 4322AGN 802.11a/b/g/n WiFi Adapter WLAN module:

■ For use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States

504593-004

518434-001

518434-002

Intel 512AN 802.11 a/g/n WLAN Half-Mini Card (HMC)

Maintenance and Service Guide 3–7

Illustrated parts catalog

Item Description Spare Part Number

■ For use in Andorra, Antigua and Barbuda, Argentina, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Barbados, Belgium, Bolivia, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria, Canada, Chile, the People's Republic of China, Colombia, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, the Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Georgia, Germany, Ghana, Greece, Guatemala, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Pakistan, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Turkey, the United Arab Emirates, the United Kingdom, Uruguay, the United States, Venezuela, and Vietnam

■ Intel 512AN 802.11 a/b/g WLAN Half-Mini Card (HMC)

■ For use in Andorra, Antigua and Barbuda, Argentina, Australia, Austria, Azerbaijan, the

Bahamas, Bahrain, Barbados, Belgium, Bolivia, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria, Canada, Chile, the People's Republic of China, Colombia, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, the Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Georgia, Germany, Ghana, Greece, Guatemala, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Pakistan, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Turkey, the United Arab Emirates, the United Kingdom, Uruguay, the United States, Venezuela, and Vietnam

(23) Hard drive (includes left and right bracket rails, connector cable, Mylar cover with tab, and 4 rubber isolators)

■ 500-GB, 7200-rpm 575402-001

■ 500-GB, 5400-rpm 511879-001

■ 320-GB, 7200-rpm 511876-001

■ 320-GB, 5400-rpm 511877-001

572507-001

572508-001

■ 250-GB, 7200-rpm 511874-001

■ 250-GB, 5400-rpm 511875-001

Hard Drive Hardware Kit (not illustrated: includes left and right bracket rails, connector cable, Mylar cover with tab, and 4 rubber isolators)

Bluetooth module (does not iclude cable) (not illustrated) 537921-001

Bluetooth module cable (not illustrated) 579161-001

ExpressCard module (not illustrated) 464793-002

483862-001

3–8 Maintenance and Service Guide

Display assembly components

BrightView panel

Illustrated parts catalog

Item Description Spare part number

Display bezel 512364-001

Display Hinge Kit (includes right and left hinges and display panel cable) 574556-001

Webcam/microphone module 571742-001

Display panel 570095-001

Display panel (LED) cable 574554-001

Display enclosure (includes wireless antenna transceivers and cables and logo LED board and cable)

For use in white computers 570390-001

For use in black computers 570391-001

Display inverter (not illustrated) 488317-001

Lower trim cover (not illustrated) 533464-001

Display Rubber Kit (not illustrated, includes display bezel rubber screw covers) 512361-001

Display Screw Kit (not illustrated), includes:

■ Phillips PM2.0×3.0 screw

■ Phillips PM2.5×5.0 screw

512362-001

Maintenance and Service Guide 3–9

Illustrated parts catalog

Mass storage devices

Item Description Spare part number

Hard drive (includes left and right bracket rails, connector cable, Mylar cover with tab, and 4 rubber isolators):

■ 500-GB, 7200-rpm 575402-001

■ 500-GB, 5400-rpm 511879-001

■ 320-GB, 7200-rpm 511876-001

■ 320-GB, 5400-rpm 511877-001

■ 250-GB, 7200-rpm 511874-001

■ 250-GB, 5400-rpm 511875-001

Hard Drive Hardware Kit (not illustrated, includes left and right bracket rails, connector cable, Mylar cover with tab, and 4 rubber isolators)

Optical drive (includes bezel and bracket)

■ DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe 511880-001

■ Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Drive 511882-001

483862-001

3–10 Maintenance and Service Guide

Plastics Kit

Illustrated parts catalog

Item Description Spare part number

Plastics Kit 5979162-001

ExpressCard door

Hard drive port bezel cover

Memory module compartment cover

Maintenance and Service Guide 3–11

+ 107 hidden pages