HP Pavilion DM4-1150, Pavilion DM4-1162, Pavilion DM4-1165, Pavilion DM4-1190, Pavilion DM4-1250 Maintenance And Service Manual

HP Pavilion dm4 Entertainment PC

Maintenance and Service Guide

© Copyright 2010 Hewlett-Packard
Development Company, L.P.

Microsoft and Windows are U.S. registered
trademarks of Microsoft Corporation.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. SD Logo is a
trademark of its proprietor.

Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are
trademarks or registered trademarks of Intel
Corporation in the United States and other
countries. Microsoft and Windows are either
trademarks or registered trademarks of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a
trademark of its proprietor.

The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.

First Edition: April 2010

Document Part Number: 609889-001

MSG revision history

Revision Publication date Description

A August 2010

●

Updated commodities in the following location:

●

Updated bottom components illustration in the following location:

Bottom

components on page 15.

●

Updated the component replacement procedures for the hard drive in the
following location:

Hard drive on page 57.

●

Updated the component replacement procedures for the optical disk drive in
the following location:

Optical drive on page 60.

●

Added new supported hard drives to spare parts listings in the following
locations:

Computer major components on page 19, Mass storage devices
on page 29, Sequential part number listing on page 31, Hard drive
on page 57.

●

Added newly supported WLAN modules to spare parts listings in the following
locations:

Computer major components on page 19, Sequential part number
listing on page 31, WLAN module on page 50.

●

Updated hard drive specifications in the following location:

Hard drive

specifications on page 99.

B November 2010

●

Added newly supported processors to spare parts listings in the following
locations:

Computer major components on page 19, Sequential part number
listing on page 31, and Processor on page 90

●

Added newly supported system boards to spare parts listings in the following
locations:

Computer major components on page 19, Sequential part number
listing on page 31, and System board on page 83

●

Added newly supported hard drives to spare parts listings in the following
locations:

Computer major components on page 19, Sequential part number
listing on page 31, and Hard drive on page 57

●

Added newly supported keyboards to spare parts listings in the following
locations:

Computer major components on page 19 and Sequential part
number listing on page 31

iii

iv MSG revision history

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not

place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).

v

vi Safety warning notice

Table of contents

1 Product description ........................................................................................................... 1

2 External component identification ..................................................................................... 6

Identifying the hardware ........................................................................................................... 6

Top components ....................................................................................................................... 7

TouchPad ................................................................................................................. 7

Lights ....................................................................................................................... 8

Power button and fingerprint reader ............................................................................ 9

Keys ...................................................................................................................... 10

Front components ................................................................................................................... 11

Right-side components ............................................................................................................ 11

Left-side components ............................................................................................................... 12

Display components ............................................................................................................... 14

Bottom components ................................................................................................................ 15

Wireless antennas .................................................................................................................. 16

Additional hardware components ............................................................................................ 17

3 Illustrated parts catalog .................................................................................................. 18

Serial number location ............................................................................................................ 18

Computer major components ................................................................................................... 19

Display assembly components ................................................................................................. 27

Plastics Kit ............................................................................................................................. 28

Mass storage devices ............................................................................................................. 29

Miscellaneous parts ................................................................................................................ 30

Sequential part number listing .................................................................................................. 31

4 Removal and replacement procedures ............................................................................ 38

Preliminary replacement requirements ....................................................................................... 38

Tools required ......................................................................................................... 38

Service considerations ............................................................................................. 38

Plastic parts ............................................................................................. 38

Cables and connectors ............................................................................. 39

Drive handling ......................................................................................... 39

vii

Grounding guidelines .............................................................................................. 40

Electrostatic discharge damage .................................................................. 40

Packaging and transporting guidelines ........................................ 41

Workstation guidelines .............................................................. 41

Equipment guidelines ................................................................. 42

Component replacement procedures ........................................................................................ 43

Serial number ......................................................................................................... 43

Computer feet ......................................................................................................... 44

Battery ................................................................................................................... 45

SIM ....................................................................................................................... 46

Memory module ...................................................................................................... 47

RTC battery ............................................................................................................ 49

WLAN module ........................................................................................................ 50

WWAN module ..................................................................................................... 55

Hard drive ............................................................................................................. 57

Optical drive .......................................................................................................... 60

Keyboard ............................................................................................................... 62

Top cover ............................................................................................................... 64

Fingerprint reader board .......................................................................................... 67

Power button board ................................................................................................. 69

Display assembly .................................................................................................... 70

USB board ............................................................................................................. 76

Power connector cable ............................................................................................ 77

Bluetooth module .................................................................................................... 79

Speaker assembly ................................................................................................... 81

System board ......................................................................................................... 83

Fan/heat sink assembly ........................................................................................... 85

Processor ............................................................................................................... 90

5 Setup Utility .................................................................................................................... 92

Starting Setup Utility ............................................................................................................... 92

Using Setup Utility .................................................................................................................. 92

Changing the language of Setup Utility ...................................................................... 92

Navigating and selecting in Setup Utility .................................................................... 93

Displaying system information ................................................................................... 93

Restoring default settings in Setup Utility ..................................................................... 94

Exiting Setup Utility ................................................................................................. 94

Setup Utility menus ................................................................................................................. 95

Main menu ............................................................................................................. 95

Security menu ......................................................................................................... 95

System Configuration menu ...................................................................................... 95

Diagnostics menu .................................................................................................... 96

viii

6 Specifications ................................................................................................................. 97

Computer specifications .......................................................................................................... 97

35.56-cm (14.0-in) display specifications .................................................................................. 98

Hard drive specifications ........................................................................................................ 99

DVD±RW SuperMulti Double-Layer Drive specifications ............................................................ 100

System resource specifications ............................................................................................... 101

7 Backup and recovery .................................................................................................... 102

Creating recovery discs ........................................................................................................ 103

Backing up your information .................................................................................................. 104

Using Windows Backup and Restore ....................................................................... 105

Using system restore points ..................................................................................... 105

When to create restore points .................................................................. 105

Create a system restore point ................................................................... 105

Restore to a previous date and time .......................................................... 106

Performing a recovery .......................................................................................................... 106

Recovering from the recovery discs .......................................................................... 106

Recovering from the dedicated recovery partition (select models only) ......................... 106

8 Connector pin assignments ........................................................................................... 108

Audio-out (headphone) ......................................................................................................... 108

Audio-in (microphone) .......................................................................................................... 108

External monitor ................................................................................................................... 109

RJ-45 (network) .................................................................................................................... 110

HDMI ................................................................................................................................. 111

Universal Serial Bus .............................................................................................................. 112

9 Power cord set requirements ........................................................................................ 113

Requirements for all countries or regions ................................................................................. 113

Requirements for specific countries or regions .......................................................................... 114

10 Recycling .................................................................................................................... 115

Battery ................................................................................................................................ 115

Display ............................................................................................................................... 115

Index ............................................................................................................................... 121

ix

x

1 Product description

Category Description Discrete UMA

Product Name HP Pavilion dm4 Entertainment PC √√

Processors Intel® Core™ i7 processor

640M, 2.80-GHz (SC turbo up to 3.33 GHz), 4-MB

L3 cache

√√

620M, 2.66-GHz (SC turbo up to 3.33 GHz), 4-MB

L3 cache

√√

Intel Core i5 processors

580M, 2.66-GHz (SC turbo up to 3.33 GHz), 3-MB

L3 cache

√√

560M, 2.66-GHz (SC turbo up to 3.2 GHz), 3-MB

L3 cache

√√

540M, 2.53-GHz (SC turbo up to 3.06 GHz), 3-MB

L3 cache

√√

520M, 2.40-GHz (SC turbo up to 2.93 GHz), 3-MB

L3 cache

√√

480M, 2.66-GHz. 3-MB L3 cache √√

460M, 2.53-GHz 3-MB L3 cache √√

450M, 2.40-GHz, 3-MB L3 cache √√

430M, 2.26-GHz (SC turbo to 2.53-GHz) 3-MB L3

cache

√√

Chipset Intel HM55 Express √√

Graphics Switchable discrete graphics

ATi Park Pro (ATI Mobility Radeon™ HD5450 with
512-MB of dedicated video memory [64-MB×16
DDR3, 4 pcs, 800-MHz])

√

ATI Mobility Radeon™ HD6370 with 1024-MB of

dedicated video memory [128-MB×16 DDR3, 800­MHz])

√

1

ATI Mobility Radeon™ HD5470 with 512-MB of

dedicated video memory (128-MB×16 DDR3, 800­MHz)

√

Intel HD Graphics with shared video memory

(memory size is dynamic change)

Unified Memory Architecture (UMA

√

Panel 35.56-cm (14.0-in) HD LED BrightView (1366 x

768 resolution)

√√

16:9 ultra wide aspect ratio √√

Memory 2 SODIMM slots √√

Customer-accessible and upgradable √√

Supports up to 8 GB of system memory √√

DDR3, 1066-MHz, dual-channel memory (DDR3

1333 MHz downgraded to DDR3 1066 MHz)

√√

Supports the following configurations: √√

●

8 GB (4 GB×2)

●

6 GB (2 GB×2 + 4 GB+1)

●

4 MB (2 GB×2 or 4 GBx1)

●

3 GB (1 GB×1 + 2 GB×1)

●

2 GB (2 GB×1)

●

2 MB (1 GB×2)

●

1 GB (1 GB×1)

Hard drives Accelerometer protection support √√

Supports the following 9.5-mm, 6.35-cm (2.5-in)

SATA hard drives

√√

●

750 GB, 7200 and 5400 rpm

●

640 GB, 7200 and 5400 rpm

●

500 GB, 7200 rpm

●

320 GB, 7200 rpm

●

250 GB, 7200 rpm

●

160 GB Solid-state drive

Supports the following solid-state drive: √√

●

160-GB

Optical drives Supports the following 9.5-mm (0.50-in) tray load,

fixed, SATA drive:

√√

DVD±R/RW SuperMulti DL Drive

2 Chapter 1 Product description

Camera HP TrueVision √√

Low light, fixed (no tilt), activity LED √√

640 × 480 by 24 frames per second √√

Microphone One microphone, digital √√

Noise suppression √√

Audio Dolby Advanced Audio, HD audio √√

Supports Microsoft Premium requirements √√

Altec Lansing speakers √√

Ethernet Integrated 10/100/1000 network interface card

(NIC)

√√

Wireless Integrated wireless local area network

(WLAN) options by way of wireless
module:

√√

Intel Centrino Wireless-N 1000 802.11b/g/n 1x2 √√

Atheros AR9285 802.11 a/b/g/n 2x2 WiFi

adapter

√√

Intel® Centrino® Advanced–N + WiMAX 6250 √√

Broadcom 43224AGN 802.11a/b/g/draft-n WiFi

Adapter

√√

Broadcom 4313AGN 802.11a/b/g/draft-n WiFi

Adapter

√√

Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070

Bluetooth 2.1+EDR Combo Adapter

√√

Realink RT3090BC4 802.11b/g/n 1x1 WiFi and

Bluetooth 2.1+EDR Combo Adapter

√√

Integrated WWAN and GPS function: √

Qualcomm module with two antennas √

5 band antenna support:

2100/1800/1900/800/900 with additional GPS
band

√

External media card 5-in-1 Digital Media Slot; supports SD, MMC, MS,

Mspro, xD

√√

Supports mini versions of SD, MMC, and MS Duo

with adapter (adapter not included)

√√

Ports VGA (Dsub 15-pin) supporting:

●

1600 x 1200 resolution at 75 Hz

●

VGA (Dsub 15-pin) supporting 1920 x 1200
resolution at 75 Hz

√√

3

Hot plug/unplug and auto detect for wide-aspect or

standard-aspect video

√√

HDMI v1.3 supporting up to 1080p, 1920 x 1200

@ 60 Hz DVI mode

√√

USB 2.0 (3) √√

RJ-45 √√

Audio-in (microphone) √√

Audio-out (headphone) √√

Smart-pin AC adapter plug √√

Keyboard/pointing
devices

35.56-cm (14.0-inch) full-size keyboard √√

Dura-coat island style keyboard √√

TouchPad with Mylar click pad cover (taps and

multitouch gestures enabled by default)

√√

Power requirements 9-cell (93-Wh) 2.80-Ah Li-ion battery √√

6-cell (62-Wh) 2.80-Ah Li-ion battery √√

6-cell (55-Wh) 2.55-Ah Li-ion battery √√

65-W AC adapter with Smart-Pin DC connector √

90-W AC adapter with Smart-Pin DC connector √

Security Kensington Security Lock √√

Fingerprint reader with Digital Persona Software

Support

√√

Operating system Preinstalled: √√

Windows 7 Professional (64 bit) √√

Windows 7 Home Premium (64 bit) √√

Windows 7 Home Basic (32 and 64 bit) √√

FreeDOS √√

RedFlag √√

Serviceability End-user replaceable parts: √√

AC adapter √√

Battery (system) √√

Hard drive √√

Memory module √√

Optical drive √√

4 Chapter 1 Product description

Mini-card device √√

SIM √√

5

2 External component identification

Identifying the hardware

Components included with the computer may vary by region and model. The illustrations in this chapter
identify the standard features on most computer models.

To see a list of hardware installed in the computer, follow these steps:

1. Select Start > My Computer.

2. In the left pane of the System Tasks window, select View system information.

3. Select Hardware tab > Device Manager.

You can also add hardware or modify computer configurations using Device Manager.

6 Chapter 2 External component identification

Top components

TouchPad

Component Description

(1) TouchPad on/off button Turns the TouchPad on and off. Quickly double-tap the button to turn the TouchPad

on and off.

(2) TouchPad zone* Moves the pointer and selects or activates items on the screen.

(3) Left TouchPad button* Functions like the left button on an external mouse.

(4) Right TouchPad button* Functions like the right button on an external mouse.

*This table describes factory settings. To view or change pointing device preferences, select Start > Devices and Printers.
Then, right-click the icon representing your device, and select Mouse settings.

Top components

7

Lights

Component Description

(1)

Power light

●

White: Power is on.

●

Blinking White: The computer is in the Sleep state.

NOTE: Another power light is located on the left side of the computer.

(2)

Mute light Amber: Speaker sound is off.

(3)

Wireless light

●

White: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.

NOTE: Wireless devices are enabled at the factory.

●

Amber: All wireless devices are off.

(4) Caps lock light White: Caps lock is on.

(5)

TouchPad light Amber: TouchPad is disabled.

(6) Fingerprint reader light

●

White: Fingerprint read is good.

●

Amber: Fingerprint read is bad.

8 Chapter 2 External component identification

Power button and fingerprint reader

Component Description

(1) Power button*

●

When the computer is off, press the button to turn on the
computer.

●

When the computer is on, press the button briefly to initiate
Sleep.

●

When the computer is in the Sleep state, press the button
briefly to exit Sleep.

●

When the computer is in Hibernation, press the button briefly
to exit Hibernation.

If the computer has stopped responding and Windows® shutdown
procedures are ineffective, press and hold the power button for at
least 5 seconds to turn off the computer.

To learn more about your power settings, select Start > Control

Panel > System and Security > Power Options.

(2) Fingerprint reader Allows a fingerprint logon to Windows, instead of a password

logon.

*This table describes factory settings. For information about changing factory settings, refer to the user guides located in Help
and Support.

Top components

9

Keys

Component Description

(1) esc key Displays system information when pressed in combination with the

fn key.

(2) fn key Displays system information when pressed in combination with the

esc key.

(3) Windows logo key Displays the Windows Start menu.

(4) Windows applications key Displays a shortcut menu for items beneath the pointer.

(5) Action keys Execute frequently used functions.

10 Chapter 2 External component identification

Front components

Component Description

(1) Digital Media Slot Supports the following optional digital card formats:

●

Memory Stick (MS)

●

Memory Stick Pro (MSP)

●

MultiMediaCard (MMC)

●

Secure Digital (SD) Memory Card

●

Secure Digital High Capacity (SDHC) Memory Card
(standard and large size)

●

xD-Picture Card (XD)

(2) Speakers (2) Produce sound.

Right-side components

Component Description

(1) Optical drive light

●

On: The optical drive is being accessed.

●

Off: The optical drive is idle.

(2) Optical drive Reads/writes optical discs.

(3)

USB ports (2) Connect optional USB devices.

Front components

11

Component Description

(4) Battery light

●

White: The computer is connected to external
power and the battery is fully charged.

●

Amber: The computer is connected to external
power and the battery is charging.

●

Blinking: A battery that is the only available
power source has reached a low battery level.
When the battery reaches a critical battery
level, the battery light continues to blink.

(5)

Power connector Connects an AC adapter.

Left-side components

Component Description

(1)

Security cable slot Attaches an optional security cable to the

computer.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from
being mishandled or stolen.

(2)

External monitor port Connects an optional external display, such as a

monitor or projector, to the computer.

(3)

Audio-in (microphone) jack Connects an optional computer headset

microphone, stereo array microphone, or monaural
microphone.

(4)

Audio-out (headphone) jack Produces sound when connected to optional

powered stereo speakers, headphones, ear buds, a
headset, or television audio.

(5)

Drive light

●

White: The hard drive is being accessed.

●

Amber: HP ProtectSmart Hard Drive Protection
has temporarily parked the hard drive.

12 Chapter 2 External component identification

Component Description

(6)

Power light

●

On: Power is on.

●

Blinking: The computer is in the Sleep state.

NOTE: Another power light is located next to the

power button.

(7) Vents (3) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically

to cool internal components and prevent
overheating. It is normal for the internal fan to cycle
on and off during routine operation.

(8) RJ-45 (network) lights

●

White: The network is connected.

●

Amber: The network is showing activity.

(9)

RJ-45 (network) jack Connects a network cable.

(10) HDMI port Connects an optional HDMI device.

(11) Combo eSATA/USB port Connects an optional USB device or high-

performance eSATA components, such as an
eSATA external hard drive.

Left-side components

13

Display components

Component Description

(1) Internal display switch Turns off the display if the display is closed while the power is on.

(2) Webcam light White: The webcam is in use.

(3) Webcam Records video and captures still photographs.

(4) Internal microphone Record sound.

14 Chapter 2 External component identification

Bottom components

Component Description

(1) Battery bay Holds the battery.

(2) Battery release latch Releases the battery from the battery bay.

(3) Vents (6) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.

(4) Hard drive bay Holds the hard drive.

(5) Memory/Wireless module compartment Holds a wireless LAN module, a wireless WAN module, and

memory modules.

NOTE: To prevent an unresponsive system, replace the wireless

module only with a wireless module authorized for use in the
computer by the governmental agency that regulates wireless
devices in your country or region. If you replace the module and
then receive a warning message, remove the module to restore
computer functionality, and then contact technical support through
Help and Support.

Bottom components

15

Wireless antennas

On select computer models, at least two antennas send and receive signals from one or more wireless
devices. These antennas are not visible from the outside of the computer.

Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless

local area networks (WLANs).

(2) WWAN antennas (2)* Send and receive wireless signals to communicate with wireless

wide-area networks (WWANs).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.

To see wireless regulatory notices, refer to the section of the Regulatory, Safety and Environmental
Notices that applies to your country or region. These notices are located in Help and Support.

16 Chapter 2 External component identification

Additional hardware components

Component Description

(1) Power cord* Connects an AC adapter to an AC outlet.

(2) AC adapter Converts AC power to DC power.

(3) Battery* Powers the computer when the computer is not plugged into

external power.

*Batteries and power cords vary in appearance by region and country.

Additional hardware components

17

3 Illustrated parts catalog

Serial number location

When ordering parts or requesting information, provide the computer serial number and model number
located in the battery bay of the computer.

●

Product name (1). This is the product name affixed to the front of the computer.

●

Serial number (s/n) (2). This is an alphanumeric identifier that is unique to each product.

●

Part number/Product number (p/n) (3). This number provides specific information about the
product's hardware components. The part number helps a service technician to determine what
components and parts are needed.

●

Warranty period (4). This number describes the duration (in years) of the warranty period for the
computer.

●

Model description (5). This is the alphanumeric identifier used to locate documents, drivers, and
support for the computer.

18 Chapter 3 Illustrated parts catalog

Computer major components

Computer major components

19

Item Description Spare part number

(1) 35.56 cm (14.0-in), WXGA, HD, BrightView display assembly

NOTE: See

Display assembly components on page 27 for more display assembly

internal component spare part information.

For use in models equipped with WWAN 613667-001

For use in models not equipped with WWAN 608207-001

(2) Keyboards

For use in Brazil 608222-201

For use in English and French Canada 608222-121

For use in Europe, the Middle East, and Asia 608022-B31

For use in France 608022-051

For use in Germany 608022-041

For use in Japan 608022-291

For use in Latin America 608222-161

For use in the Netherlands 608022-DH1

For use in Russia 608222–251

For use in Saudi Arabia 608022-171

For use in South Korea 608222-AD1

For use in Spain 608022-071

For use in Switzerland 608022-BG1

For use in Taiwan 608222-AB1

For use in Thailand 608222-281

For use in Turkey 608022-141

For use in the United Kingdom 608022-031

For use in the United States 608222-001

(3) Top cover (includes Touchpad) 608224-001

(4) Power button board (includes cable) 608226-001

(5) Fingerprint reader board 608225-001

(6) Speaker assembly (includes cable) 608232-001

(7) USB board (includes cable) 608277-001

(8) Power connector cable (includes power connector and cable) 608273-001

(9) System board (includes replacement thermal material)

For use in models equipped with 1 GB of HD5450 discrete graphics memory 616244-001

For use in models equipped with 512 MB of HD5450 discrete graphics memory 608203-001

20 Chapter 3 Illustrated parts catalog