HP Pavilion dm4 Maintenance and Service Guide

HP Pavilion dm4 Entertainment PC

Maintenance and Service Guide

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Third Edition: May 2012

Second Edition: December 2011

First Edition: November 2011

Document Part Number: 659982-003

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................................................ 1

2 External component identification ................................................................................................................ 6

Display .................................................................................................................................................. 6

Buttons and fingerprint reader .............................................................................................................. 7

Keys ..................................................................................................................................................... 9

Lights .................................................................................................................................................. 10

TouchPad ........................................................................................................................................... 11

Front ................................................................................................................................................... 12

Left side .............................................................................................................................................. 13

Right side ........................................................................................................................................... 14

Bottom ................................................................................................................................................ 15

3 Illustrated parts catalog ............................................................................................................................... 16

Service tag ......................................................................................................................................... 16

Computer major components ............................................................................................................. 17

Display assembly subcomponents ..................................................................................................... 22

Mass storage devices ......................................................................................................................... 23

Plastics Kit .......................................................................................................................................... 24

Miscellaneous parts ............................................................................................................................ 25

Sequential part number listing ............................................................................................................ 26

4 Removal and replacement procedures ....................................................................................................... 32

Preliminary replacement requirements ............................................................................................... 32

Tools required .................................................................................................................... 32

Service considerations ....................................................................................................... 32

Plastic parts ....................................................................................................... 32

Cables and connectors ..................................................................................... 32

Drive handling ................................................................................................... 33

Grounding guidelines ......................................................................................................... 33

Electrostatic discharge damage ........................................................................ 33

Packaging and transporting guidelines ............................................. 34

Component replacement procedures ................................................................................................. 36

Service tag ......................................................................................................................... 36

Battery ............................................................................................................................... 37

WLAN module .................................................................................................................... 38

Solid-state drive ................................................................................................................. 41

Memory module ................................................................................................................. 42

Optical drive ....................................................................................................................... 44

Hard drive .......................................................................................................................... 46

RTC battery ....................................................................................................................... 49

Bluetooth module ............................................................................................................... 50

Webcamera/microphone module ....................................................................................... 52

Display panel ..................................................................................................................... 53

Keyboard ........................................................................................................................... 55

Top cover ........................................................................................................................... 57

Fingerprint reader board .................................................................................................... 61

Audio/USB board ............................................................................................................... 63

Power button board ........................................................................................................... 64

Power connector cable ...................................................................................................... 65

Display assembly ............................................................................................................... 66

System board ..................................................................................................................... 70

Fan/heat sink assembly ..................................................................................................... 73

Processor ........................................................................................................................... 76

Speakers ............................................................................................................................ 77

Optical drive connector cable ............................................................................................ 78

Subwoofer .......................................................................................................................... 79

5 Setup Utility (BIOS) and System Diagnostics ............................................................................................ 81

Using Setup Utility .............................................................................................................................. 81

Starting Setup Utility .......................................................................................................... 81

Changing the language of Setup Utility ............................................................................. 81

Navigating and selecting in Setup Utility ............................................................................ 82

Displaying system information ........................................................................................... 82

Restoring factory settings in Setup Utility .......................................................................... 83

Exiting Setup Utility ............................................................................................................ 83

Updating the BIOS ............................................................................................................. 83

Determining the BIOS version ........................................................................... 84

Downloading a BIOS update ............................................................................. 84

Using System Diagnostics .................................................................................................................. 85

6 Specifications ................................................................................................................................................ 86

Computer specifications ..................................................................................................................... 86

14.0-in display specifications .............................................................................................................. 86

Hard drive specifications .................................................................................................................... 87

7 Backup and recovery .................................................................................................................................... 88

Restore ............................................................................................................................................... 88

Creating restore media ....................................................................................................................... 88

Performing a system restore .............................................................................................................. 89

Using the dedicated recovery partition .............................................................................. 89

Restoring using the restore media ..................................................................................... 90

Changing the computer boot order .................................................................................... 90

Backing up and recovering your information ...................................................................................... 90

Using Windows Backup and Restore ................................................................................ 91

Using Windows system restore points ............................................................................... 91

When to create restore points ........................................................................... 91

Create a system restore point ........................................................................... 92

Restore to a previous date and time ................................................................. 92

8 Power cord set requirements ...................................................................................................................... 93

Requirements for all countries ............................................................................................................ 93

Requirements for specific countries and regions ............................................................................... 93

9 Recycling ....................................................................................................................................................... 95

Index ................................................................................................................................................................... 96

vii

viii

1 Product description

Category Description

Product Name HP Pavilion dm4 Entertainment PC

Processors Intel® Core® i7-3612QM 2.1-GHz processor (SC turbo up to 3.1-GHz), 6.0-MB L3 cache, 1600-

MHz, quad core, 35W

Intel Core i7-3520M 2.9-GHz processor (SC turbo up to 3.6-GHz), 4.0-MB L3 cache, 1600-MHz,

dual core, 35W

Intel Core i7-2640M 2.80-GHz processor (SC turbo up to 3.40-GHz), 4.0-MB L3 cache, 1333-MHz

FSB, dual core, 35 W)

Intel Core i5-3320M 2.6-GHz processor (SC turbo up to 3.3-GHz), 3.0-MB L3 cache, 1600-MHz,

dual core, 35W

Intel Core i5-3210M 2.5-GHz processor (SC turbo up to 3.1-GHz), 3.0-MB L3 cache, 1600-MHz,

dual core, 35W

Intel Core i5-2540M 2.60-GHz processor (SC turbo up to 3.30-GHz), 3.0-MB L3 cache, 1333-MHz

FSB, dual core, 35 W

Intel Core i5-2520M 2.50-GHz processor (SC turbo up to 3.20-GHz), 3.0-MB L3 cache, 1333-MHz

FSB, dual core, 35 W

Intel Core i5-2430M 2.40-GHz processor (SC turbo up to 3.00-GHz), 3.0-MB L3 cache, 1333-MHz

FSB, dual core, 35 W

Intel Core i3-2350M TJ85 2.30-GHz processor, 3.0-MB L3 cache, 1333-MHz FSB, dual core,

35 W

Chipset Intel express chipset HM77

Intel 6 series express chipset HM67 platform controller hub (PCH)

Graphics Intel graphics:

Intel HD Graphics 4000

●

Intel HD Graphics 3000

●

Switchable discrete graphics:

ATi XT Radeon HD7470 package with 1024-MB of graphics subsystem discrete memory

●

(64-MB × 32 GDDR5 × 4 PCs, 5GBPS), muxless

ATi Thames Pro AMD Radeon HD7570 package with 1024-MB of graphics subsystem

●

discrete memory (64-MB × 32 1.5 v GDDR5 × 4 PCs, 5GBPS), muxless

Support for BD playback with switchable graphics, BACO, HD decode, and DX11

Panel ● 14.0-in, high-definition+ (HD+), light-emitting diode (LED), AntiGlare (1600×900) SVA

display; typical brightness: 200 nits

14.0-in, high-definition (HD), light-emitting diode (LED), BrightView (1366×768) SVA display;

●

typical brightness: 200 nits

All display assemblies include 2 wireless local area network (WLAN) antenna cables

Supports 16:9 wide aspect ratio

Category Description

Lighted logo on display enclosure

Memory 2 customer-accessible/upgradable memory module slots

DDR3-1600-MHz dual channel support

DDR3-1333-MHz support

Supports up to 16384-GB of system RAM @ 1600-MHz and 1300-MHz

Supports the following configurations:

16384-MB total system memory (8192 × 2 @ 1600-MHz, not supported with 32-bit operating

●

system, available only in the United States)

16384-MB total system memory (8192 × 2 @ 1333-MHz, not supported with 32-bit operating

●

system, available only in the United States)

12288-MB total system memory (8192 + 4096 @ 1333-MHz, not supported with 32-bit

●

operating system, available only in the United States)

12288-MB total system memory (8192 + 4096 @ 1600-MHz, not supported with 32-bit

●

operating system, available only in the United States)

8192-MB total system memory (8192×1 @ 1333-MHz, not supported with 32-bit operating

●

system, available only in the United States)

8192-MB total system memory (4096×2 @ 1600-MHz, not supported with 32-bit operating

●

system)

8192-MB total system memory (4096×2 @ 1333-MHz, not supported with 32-bit operating

●

system)

6144-MB total system memory (4096 + 2048 @ 1600-MHz, not supported with 32-bit

●

operating system)

6144-MB total system memory (4096 + 2048 @ 1333-MHz, not supported with 32-bit

●

operating system)

4096-MB total system memory (4096×1 @ 1600-MHz, 2048×2 @ 1333-MHz)

●

● 4096-MB total system memory (4096×1 @ 1333-MHz, 2048×2 @ 1333-MHz)

● 2048-MB total system memory (2048×1 @ 1600-MHz)

2048-MB total system memory (2048×1 @ 1333-MHz)

●

Hard drives Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses

Customer-accessible

Serial ATA (SATA)

Supports Accelerometer hard drive protection

Supports Intel Smart Response Technology (for use on systems with memory up to 8 GB only)

Supports 160-GB solid state drive (SSD) (no support for mSATA combination; no support for

Supports a 32-GB mSATA solid-state drive

Supports a 20-GB mSATA solid-state drive

2 Chapter 1 Product description

12GB or 16GB memory)

Category Description

Supports the following hard drives:

1-TB, 5400-rpm, 9.5-mm

●

750-GB, 5400-rpm, 9.5-mm

●

640-GB, 5400-rpm, 9.5-mm

●

● 500-GB, 7200-rpm and 5400-rpm, 9.5-mm

● 320-GB, 7200-rpm and 5400-rpm, 9.5-mm

Supports either a 750-GB, 5400-rpm, 9.5-mm hard drive + 20-GB mSATA solid-state drive

Optical drive Fixed

SATA

9.5-mm slot load

Supports DVD±RW Double-Layer FX SuperMulti Drive

Supports zero-power

Audio and video 2 digital, dual-array microphones with appropriate beam-forming, echo-cancellation, noise-

Supports Microsoft Premium requirements

Subwoofer

Beats signature audio profile applied to both headphones and external speakers

HP TrueVision high-definition webcam with activity light (fixed, no tilt, 1280×720 by 30 frames

HP TrueVision high-definition webcam with activity light (fixed, no tilt, 1280×720 by 24 frames per

Ethernet Integrated 10/100/1000 network interface controller (NIC)

combination configuration or a 500-GB, 7200-rpm, 9.5-mm hard drive + 20-GB mSATA solidstate drive combination configuration

suppression software

per second)

second)

Wireless Integrated WLAN options by way of wireless module

Two WLAN antennas built into display assembly

Supports the following WLAN formats:

Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter

●

Broadcom 4313 802.11b/g/n 1×1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter

●

(BT3.0+HS ready) for use only in Brazil

Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter

●

Intel Centrino Advanced-N 6230 WLAN module

●

Intel Centrino Ultimate-N 6300 WLAN module

●

Intel Centrino Wireless-N 2230 WLAN module

●

● Intel Centrino Wireless-N + WiMAX 6150 WLAN module

External media card Push-push insertion/removal

Category Description

HP Multi-Format Digital Media Reader (push/push insertion and removal) supports the following

Ports ● 3-pin AC power

Keyboard/pointing devices

Full-size Duracoat, backlit, island-style keyboard, in black finish (available only in the United

digital card formats:

Secure Digital (SD) Memory Card

●

Secure Digital Extended Capacity (SDxC) Memory Card

●

● Secure Digital High Capacity (SDHC) Memory Card

MultiMediaCard (MMC)

●

Ultra High Speed MultiMediaCard (UHS/MMC)

●

Audio-in (mono microphone)

●

Audio-out (stereo headphone)

●

● VGA (Dsub 15 pin) supporting 2048×1536 external resolution @ 75 Hz, hot plug and unplug

and auto-detection for correct output to wide-aspect vs. standard aspect video

● HDMI v1.4 supporting up to 1080p, 1920×1200 @ 60-Hz, DVI mode

RJ-45 (Ethernet)

●

USB 3.0 and USB 2.0 ports (3 ports, two USB 3.0 ports on the left side of the computer, one

●

USB 2.0 port on the right side of the computer)

Full-size Duracoat, island-style keyboard, in black finish (available only on non-Beats Edition computer models)

States)

Full-size Duracoat, backlit, island-style keyboard, in red finish (available only on Beats Edition

computer models)

TouchPad with image sensor

TouchPad with gesture support enabled (HP-defined: scroll and pinch,)

Taps enabled as default

Power requirements Supports the following AC adapters:

90-W HP Smart AC adapter (PFC/RC/V/EM 3-wire)

●

90-W HP Smart AC adapter (PFC/RC/V 3-wire)

●

65-W HP Smart AC adapter (RC/V/EM 3-wire)

●

● 65-W HP Smart AC adapter (RC/V 3-wire)

Supports the following batteries:

9-cell, 100-Wh, 3.00-Ah, Li-ion battery

●

6-cell, 62-Wh, 2.80-Ah, Li-ion battery

●

6-cell, 55-Wh, 2.55-Ah, Li-ion battery

●

Security

Fingerprint reader

●

Intel AT-p Ready support

●

HP SimplePass

●

OTP (VeriSign) support

●

● Security cable slot

4 Chapter 1 Product description

Category Description

Operating system Preinstalled:

Windows 7 Home Basic 64-bit

●

NOTE: All Windows 7 64-bit operating systems require 2 GB of system memory.

Windows 7 Home Premium 64-bit

●

● Windows 7 Professional 64-bit

● Windows 7 Starter 64-bit (available only on computer models equipped with a 320-GB hard

drive)

Serviceability End-user replaceable parts:

AC adapter

●

Battery

●

● Hard drive

Memory modules (2)

●

Solid-state drive

●

Optical drive

●

WLAN module

●

2 External component identification

Display

Item Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate with

wireless local area networks (WLANs).

(2) Internal microphones (2) Record sound.

(3) Webcam light On: The webcam is in use.

(4) Webcam Records video and captures still photographs. To use

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support.

the webcam, select Start > All Programs > Communication and Chat > CyberLink YouCam.

6 Chapter 2 External component identification

Buttons and fingerprint reader

Item Component Description

(1) Power button

When the computer is off, press the button to turn

●

on the computer.

When the computer is on, press the button briefly

●

to initiate Sleep.

When the computer is in the Sleep state, press the

●

button briefly to exit Sleep.

When the computer is in Hibernation, press the

●

button briefly to exit Hibernation.

If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.

To learn more about your power settings, select Start >

Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide.

Buttons and fingerprint reader 7

Item Component Description

(2) QuickWeb button Opens QuickWeb (select models only).

When the computer is off or in Hibernation, press

●

the button to open HP QuickWeb.

When the computer is in Microsoft Windows, press

●

the button to open the default Web browser.

When the computer is in HP QuickWeb, press the

●

button to open the Web browser.

QuickWeb allows you to browse the Internet, communicate with Skype, and explore other HP QuickWeb programs. When the computer is off or in Hibernation, you can press the QuickWeb button to access these features without waiting for the operating system to start.

NOTE: For more information, refer to the HP

QuickWeb software Help. If your computer does not have HP QuickWeb software, the button opens the Web browser.

(3) Fingerprint reader Allows a fingerprint logon to Windows, instead of a

password logon.

8 Chapter 2 External component identification

Keys

Item Component Description

(1) esc key Displays system information when pressed in

combination with the fn key.

(2) fn key Executes frequently used system functions when

pressed in combination with the b key or the esc key.

(3) Windows logo key Displays the Windows Start menu.

(4) b key Enables or disables the Beats Audio bass settings

(5) Windows applications key Displays a shortcut menu for items beneath the pointer.

(6) Action keys Execute frequently used system functions.

(select models only) when pressed in combination with the fn key.

Beats Audio is an enhanced audio profile that provides a deep, controlled bass while maintaining a clear sound. Beats Audio is enabled by default.

You can view and control the bass settings through the Windows operating system. To view and control the bass properties:

Select Start > Control Panel > Hardware and Sound > Beats Audio Control Panel.

Keys 9

Lights

Item Component Description

(1) Power light ● White: The computer is on.

Blinking white: The computer is in the Sleep state.

●

Off: The computer is off or in Hibernation.

●

(2) Mute light ● Amber: Computer sound is off.

Off: Computer sound is on.

●

(3) Wireless light

(4) Caps lock light On: Caps lock is on.

(5) TouchPad light

(6) Fingerprint reader light ● White: The fingerprint was read.

White: An integrated wireless device, such as a

●

WLAN device and/or a Bluetooth device, is on.

Amber: All wireless devices are disabled.

●

On: The TouchPad is off.

●

Off: The TouchPad is on.

●

Amber: The fingerprint was not read.

●

10 Chapter 2 External component identification

TouchPad

Item Component Description

(1) TouchPad light

(2) TouchPad on/off button Turns the TouchPad on or off.

(3) TouchPad zone Moves the pointer and selects or activates items on

(4) Left TouchPad button Functions like the left button on an external mouse.

(5) Right TouchPad button Functions like the right button on an external mouse.

On: The TouchPad is off.

●

Off: The TouchPad is on.

●

the screen.

TouchPad 11

Front

Item Component Description

(1) Digital Media Slot Supports the following digital card formats:

Secure Digital (SD) Memory Card

●

Secure Digital Extended Capacity (SDxC)

●

Memory Card

Secure Digital High Capacity (SDHC)

●

Memory Card

Ultra High Speed MultiMediaCard (UHS/MMC)

●

(2) Speakers (2) Produce sound.

12 Chapter 2 External component identification

Left side

Item Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

(2) Vent Enables airflow to cool internal components.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being mishandled or stolen.

NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(3) Power light ● White: The computer is on.

Blinking white: The computer is in the Sleep state.

●

Off: The computer is off or in Hibernation.

●

(4) Hard drive light ● Blinking white: The hard drive is being accessed.

Amber: HP 3D DriveGuard has temporarily parked

●

the hard drive.

NOTE: For information on HP ProtectSmart Hard

Drive Protection, refer to the HP Notebook Reference Guide.

(5) External monitor port Connects an external VGA monitor or projector.

(6) RJ-45 (network) jack Connects a network cable.

(7) HDMI port Connects an optional video or audio device, such as a

high-definition television, or any compatible digital or audio device.

(8) USB 3.0 ports (2) Connect optional USB 3.0 devices and provide

enhanced USB power performance.

NOTE: The USB 3.0 ports are also compatible with

USB 1.0 and 2.0 devices.

Left side 13

Right side

Item Component Description

(1) Optical drive Reads and writes (select models only) to an optical disc.

(2) Optical drive eject button Ejects the optical disc.

(3) Audio-out (headphone) jack/audio-in

(microphone) jack

(4) USB 2.0 port Connects an optional USB device.

(5) Power connector Connects an AC adapter.

(6) Battery light

Connects optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone.

WARNING! To reduce the risk of personal injury,

adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

NOTE: The microphone function is operational only

when used with a headphone/microphone unit that has a 4-conductor audio connector.

White: The computer is connected to external

●

power and the battery is fully charged.

Amber: A battery is charging.

●

● Blinking white: The battery charge level is 12% or

less (recharge the battery as soon as possible).

Off: The computer is not connected to

●

external power.

14 Chapter 2 External component identification

Bottom

Item Component Description

(1) HP Triple Bass Reflex Subwoofers Provide superior bass sound.

(2) Battery bay Holds the battery.

(3) Vents (3) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(4) Battery release latch Releases the battery from the battery .

(5) Memory module compartment Contains the memory module slots, the WLAN module,

(6) Hard drive bay Holds the hard drive.

and the mSATA solid-state drive (select models only).

Bottom 15

3 Illustrated parts catalog

Service tag

When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag.

Item Description Function

(1) Product name This is the product name affixed to the front of

(2) Serial number (s/n) This is an alphanumeric identifier that is unique to

(3) Part number/Product number (p/n) This number provides specific information about the

(4) Warranty period This number describes the duration of the warranty

(5) Model description This is the alphanumeric identifier used to locate

16 Chapter 3 Illustrated parts catalog

the computer.

each product.

product's hardware components. The part number helps a service technician to determine what components and parts are needed.

period for the computer.

documents, drivers, and support for the computer.

Computer major components

Item Component Spare part number

(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly

(2) Keyboard (includes keyboard cable):

spare part information, see

Display assembly subcomponents on page 22.

Computer major components 17

Item Component Spare part number

For use only with Beats Edition computer models:

For use in Brazil 669069-201

For use in Canada 669069-121

For use in India 669069-D61

For use in Japan 669069-291

For use in Latin America 669069-161

For use in South Korea 669069-AD1

For use in Taiwan 669069-AB1

For use in Thailand 669069-281

For use in the United States 669069-001

Keyboard without backlight for use only on non-Beat Edition computer models 669070-001

Keyboard with backlight (includes backlight):

For use in Belgium 671180-A41

For use in Brazil 671180-201

For use in Canada 671180-121

For use in Denmark, Finland, Norway 671180-DH1

For use in France 671180-051

For use in Germany 671180-041

For use in Italy 671180-061

For use in Latin America 671180-161

For use in the Netherlands 671180-B31

For use in Portugal 671180-131

For use in Russia 671180-251

For use in Saudi Arabia 671180-171

For use in South Korea 671180-AD1

For use in Spain 671180-071

For use in Switzerland 671180-BG1

For use in Taiwan 671180-AB1

For use in Turkey 671180-141

For use in the United Kingdom and Singapore 671180-031

For use in the United States 671180-001

(3) Top cover (includes TouchPad, but does not include TouchPad cables):

NOTE: The TouchPad cables are included in the Cable Kit, spare part number 669062-001.

For use only with Beats Edition computer models 669932-001

18 Chapter 3 Illustrated parts catalog

Item Component Spare part number

In dark umber finish 669930-001

In steel gray finish 669931-001

(4) Power button board (includes cable) 669072-001

(5) Fingerprint reader board (includes bracket, does not include cable)

NOTE: The fingerprint reader board cable is included in the Cable Kit, spare part

number 669062-001.

(6) Audio/USB board (does not include cable)

NOTE: The audio/USB board is included in the Cable Kit, spare part number

669062-001.

(7) System board (includes processor and replacement thermal material):

For use only with computer models equipped with the Intel 7570 chipset and a

graphics subsystem with discrete memory

For use only with computer models equipped with the Intel 6490 chipset and a

graphics subsystem with discrete memory

For use only with computer models equipped with the Intel HM77 Express chipset

and a graphics subsystem with UMA memory

For use only with computer models equipped with a graphics subsystem with

UMA memory

Thermal Material Kit (not illustrated, includes replacement thermal paste and

thermal pads)

(8) Intel Core processor (includes replacement thermal material):

Intel Core i7-3612QM 2.1GHz processor (SC turbo up to 3.1GHz), 6-MB L3 cache,

1600MHz, quad core, 35W

669064-001

669073-001

676577-001

669084-001

681853-001

669085-001

669929-001

680647-001

Intel Core i7-3520M 2.9GHz processor (SC turbo up to 3.6GHz), 4-MB L3 cache,

1600MHz, dual core, 35W

Intel Core i7-2640M 2.80-GHz processor (SC turbo up to 3.40-GHz), 4.0-MB L3

cache, 1333-MHz FSB, dual core, 35 W

Intel Core i5-3320M 2.6-GHz processor (SC turbo up to 3.3GHz), 3-MB L3 cache,

1600-MHz, dual core, 35W

Intel Core i5-3210M 2.5-GHz processor (SC turbo up to 3.1GHz), 3-MB L3 cache,

1600-MHz, dual core, 35W

Intel Core i5-2540M 2.60-GHz processor (SC turbo up to 3.30-GHz), 3.0-MB L3

cache, 1333-MHz FSB, dual core, 35 W)

Intel Core i5-2520M 2.50-GHz processor (SC turbo up to 3.20-GHz), 3.0-MB L3

cache, 1333-MHz FSB, dual core, 35 W)

Intel Core i5-2430M 2.40-GHz processor (SC turbo up to 3.00-GHz), 3.0-MB L3

cache, 1333-MHz FSB, dual core, 35 W)

Intel Core i3-2350M TJ85 2.30-GHz processor (3.0-MB L3 cache, 1333-MHz FSB,

dual core, 35 W)

Plastics Kit

NOTE: See

For use only with Beats Edition computer models 671170-001

Plastics Kit on page 24 for more Plastics Kit spare part information.

681954-001

666173-001

681952-001

680645-001

631255-001

631253-001

653341-001

653340-001

Computer major components 19

Item Component Spare part number

For use only with non-Beats Edition computer models 669075-001

Includes:

(9a) Hard drive cover (includes one captive screw, secured by a C-clip)

(9b) Memory module/wireless module compartment cover (includes one captive screw, secured by a C-clip)

(10) Power connector cable (includes bracket) 669063-001

(11) Fan/heat sink assembly (includes replacement thermal material)

For use only with computer models equipped with a graphics subsystem with

discrete memory

For use only with computer models equipped with a graphics subsystem with

UMA memory

(12) Speakers (include left and right speakers, cables, and rubber isolator) 669933-001

(13) Subwoofer (includes cable and rubber isolators) 670733-001

(14) Base enclosure (includes rubber feet):

For use only with Beats Edition computer models 670729-001

For use only with non-Beats Edition computer models 669059-001

Rubber Kit (includes base enclosure rubber feet and rubber screw covers) 669079-001

(15) Hard drive (does not include hard drive bracket, cable, or screws):

NOTE: The hard drive bracket, cable, and screws are included in the Hard Drive Hardware Kit, spare part

number 669066-001.

1-TB, 5400-rpm, 9.5-mm 676521-001

750-GB, 5400-rpm, 9.5-mm 634250-001

640-GB, 5400-rpm, 9.5-mm 669300-001

500-GB, 7200-rpm, 9.5-mm 634925-001

500-GB, 5400-rpm, 9.5-mm 669299-001

669934-001

669935-001

320-GB, 7200-rpm, 9.5-mm 634862-001

320-GB, 7200-rpm, 7.0-mm 641672-001

320-GB, 5400-rpm, 7.0-mm 645193-001

(16) RTC battery (includes cable) 619451-001

(17) Memory modules (2):

PC3, 10600, 1333-MHz

8 MB 634091-001

4 GB 621569-001

2 GB 621565-001

PC3, 12800, 1600-MHz

8 MB 670034-001

4 MB 641369-001

20 Chapter 3 Illustrated parts catalog

Item Component Spare part number

2 MB 652972-001

(18) Solid-state drives

32-GB mSATA 669083-001

20-GB mSATA 669082-001

160-GB solid-state drive 682678-001

(19) WLAN module:

Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001

Broadcom 4313 802.11b/g/n 1×1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter

(BT3.0+HS ready) for use only in Brazil

Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001

Intel Centrino Advanced-N 6230 WLAN module 631956-001

Intel Centrino Wireless-N 2230 WLAN module 670290-001

Intel Centrino Wireless-N + WiMAX 6150 WLAN module 633817-001

(20) DVD±RW Double-Layer FX SuperMulti Drive (does not include bezel,

bracket, cable, or screws)

NOTE: The optical drive bezel, bracket, cable, and screws are included in the

Optical Drive Hardware Kit, spare part numbers 670734-001 (for use only with Beats Edition computer models) and 670735-001 (for use only with non-Beats Edition computer models).

(21) Battery:

9-cell, 100-Wh, 3.00-Ah, Li-ion battery 636631-001

6-cell, 62-Wh, 2.80-Ah, Li-ion battery 593562-001

6-cell, 55-Wh, 2.55-Ah, Li-ion battery 593554-001

600370-201

669071-001

Computer major components 21

Display assembly subcomponents

Item Component Spare part number

(1) Display bezel:

For use only with Beats Edition computer models 670730-001

For use only with non-Beats Edition computer models 669060-001

(2) Bluetooth module, 4.0 EDR 655792-001

(3) Webcamera/microphone module 669086-001

(4) Display panel cable (includes Bluetooth module cable and webcamera module cable):

For use only with HD+, AntiGlare display panel, spare part number 669077-001 670397-001

For use only with HD, BrightView display panel, spare part number 669076-001 669061-001

(5) Display hinge covers (includes left and right hinge covers):

For use only with Beats Edition computer models 670732-001

For use only with non-Beats Edition computer models 669068-001

(6) Display panel:

14.0-in, HD+, LED, SVA AntiGlare display panel 669077-001

14.0-in, HD, LED, SVA BrightView display panel 669076-001

22 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(7) Wireless Antenna Kit (includes left and right wireless antenna cables

and transceivers)

(8) Display Hinge Kit 670731-001

(9) Display enclosure:

For use only with Beats Edition computer models 669058-001

In dark umber finish 669056-001

In steel gray finish 669057-001

Display Screw Kit (not illustrated) 669080-001

Mass storage devices

669055-001

Item Component Spare part number

(1) Hard drive (does not include hard drive bracket, cable, or screws):

1-TB, 5400-rpm, 9.5-mm 676521-001

750-GB, 5400-rpm, 9.5-mm 634250-001

640-GB, 5400-rpm, 9.5-mm 669300-001

500-GB, 7200-rpm, 9.5-mm 634925-001

500-GB, 5400-rpm, 9.5-mm 669299-001

320-GB, 7200-rpm, 9.5-mm 634862-001

320-GB, 7200-rpm, 7.0-mm 641672-001

320-GB, 5400-rpm, 7.0-mm 645193-001

Hard Drive Hardware Kit, includes: 669066-001

(2a) Hard drive bracket

Mass storage devices 23

Item Component Spare part number

(2b) Hard drive cable

Hard drive screws (not illustrated)

(3) DVD±RW Double-Layer FX SuperMulti Drive (does not include bezel,

Optical Drive Hardware Kit:

For use only with Beats Edition computer models 670734-001

For use only with non-Beats Edition computer models 670735-001

Includes:

(4a) Optical drive bezel

(4b) Optical drive bracket

(4c) Optical drive connector cable

Optical drive screws (not illustrated)

(5) Solid-state drives

32-GB mSATA 669083-001

20-GB mSATA 669082-001

160-GB solid-state drive 682678-001

Plastics Kit

bracket, cable, or screws):

669071-001

Item Component Spare part number

Plastics Kit

For use only with Beats Edition computer models 671170-001

For use only with non-Beats Edition computer models 669075-001

24 Chapter 3 Illustrated parts catalog

Item Component Spare part number

Includes:

(1) Memory module/wireless module compartment cover (includes one captive screw, secured by a C-clip)

(2) Hard drive cover (includes one captive screw, secured by a C-clip)

Miscellaneous parts

Component Spare part number

AC adapter:

90-W HP Smart AC adapter (PFC/RC/V/EM 3-wire) 609947-001

90-W HP Smart AC adapter (PFC/RC/V 3-wire) 609940-001

65-W HP Smart AC adapter (RC/V/EM 3-wire) 609948-001

65-W HP Smart AC adapter (RC/V 3-wire) 609939-001

14-in. Beats Edition protective cover 667666-001

Power cord (3-pin, black, 1.83-m):

For use in Argentina 490371-D01

For use in Australia 490371-011

For use in Brazil 490371-202

For use in Denmark 490371-081

For use in Europe 490371-021

For use in India 490371-D61

For use in Italy 490371-061

For use in Japan 490371-291

For use in North America 490371-001

For use in the People's Republic of China 490371-AA1

For use in South Korea 490371-AD1

For use in Switzerland 490371-111

For use in Taiwan 490371-AB1

For use in Thailand 490371-201

For use in the United Kingdom and Singapore 490371-031

Screw Kit 669081-001

Miscellaneous parts 25

Sequential part number listing

Spare part number

490371-001 Power cord for use in North America (3-pin, black, 1.83-m)

490371-011 Power cord for use in Australia (3-pin, black, 1.83-m)

490371-021 Power cord for use in Europe (3-pin, black, 1.83-m)

490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m)

490371-061 Power cord for use in Italy (3-pin, black, 1.83-m)

490371-081 Power cord for use in Denmark (3-pin, black, 1.83-m)

490371-111 Power cord for use in Switzerland (3-pin, black, 1.83-m)

490371-201 Power cord for use in Thailand (3-pin, black, 1.83-m)

490371-202 Power cord for use in Brazil (3-pin, black, 1.83-m)

490371-291 Power cord for use in Japan (3-pin, black, 1.83-m)

490371-AA1 Power cord for use in the People's Republic of China (3-pin, black, 1.83-m)

490371-AB1 Power cord for use in Taiwan (3-pin, black, 1.83-m)

490371-AD1 Power cord for use in South Korea (3-pin, black, 1.83-m)

490371-D01 Power cord for use in Argentina (3-pin, black, 1.83-m)

490371-D61 Power cord for use in India (3-pin, black, 1.83-m)

Description

593554-001 6-cell, 55-Wh, 2.55-Ah, Li-ion battery

593562-001 6-cell, 62-Wh, 2.80-Ah, Li-ion battery

600370-201 Broadcom 4313 802.11b/g/n 1×1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter (BT3.0+HS ready)

609939-001 65-W HP Smart AC adapter (RC/V 3-wire)

609940-001 90-W HP Smart AC adapter (PFC/RC/V 3-wire)

609947-001 90-W HP Smart AC adapter (PFC/RC/V/EM 3-wire)

609948-001 65-W HP Smart AC adapter (RC/V/EM 3-wire)

619451-001 RTC battery

621565-001 2-GB memory module (PC3, 10600, 1333-MHz)

621569-001 4-GB memory module (PC3, 10600, 1333-MHz)

631253-001 Intel Core i5-2520M 2.50-GHz processor (SC turbo up to 3.20-GHz), 3.0-MB L3 cache, 1333-MHz FSB,

631255-001 Intel Core i5-2540M 2.60-GHz processor (SC turbo up to 3.30-GHz), 3.0-MB L3 cache, 1333-MHz FSB,

631956-001 Intel Centrino Advanced-N 6230 WLAN module

633817-001 Intel Centrino Wireless-N + WiMAX 6150 WLAN module

634091-001 8-GB memory module (PC3, 10600, 1333-MHz)

for use only in Brazil

dual core, 35 W (includes replacement thermal material)

26 Chapter 3 Illustrated parts catalog

Spare part number

634250-001 750-GB, 5400-rpm, 9.5-mm hard drive (does not include bracket, cable, or screws)

634862-001 320-GB, 7200-rpm, 9.5-mm hard drive (does not include bracket, cable, or screws)

634925-001 500-GB, 7200-rpm, 9.5-mm hard drive (does not include bracket, cable, or screws)

636631-001 9-cell, 100-Wh, 3.00-Ah, Li-ion battery

641369-001 4-GB memory module (PC3, 12800, 1600-MHz)

641672-001 320-GB, 7200-rpm, 7.0-mm hard drive (does not include bracket, cable, or screws)

645193-001 320-GB, 5400-rpm, 7.0-mm hard drive (does not include bracket, cable, or screws)

Description

NOTE: The hard drive bracket, cable, and screws are included in the Hard Drive Hardware Kit, spare

part number 669066-001.

NOTE: The hard drive bracket, cable, and screws are included in the Hard Drive Hardware Kit, spare

part number 669066-001.

NOTE: The hard drive bracket, cable, and screws are included in the Hard Drive Hardware Kit, spare

part number 669066-001.

NOTE: The hard drive bracket, cable, and screws are included in the Hard Drive Hardware Kit, spare

part number 669066-001.

NOTE: The hard drive bracket, cable, and screws are included in the Hard Drive Hardware Kit, spare

part number 669066-001.

652972-001 2-GB memory module (PC3, 12800, 1600-MHz)

653340-001 Intel Core i3-2350M TJ85 2.30-GHz processor (3.0-MB L3 cache, 1333-MHz FSB, dual core, 35 W;

includes replacement thermal material)

653341-001 Intel Core i5-2430M 2.40-GHz processor (SC turbo up to 3.00-GHz), 3.0-MB L3 cache, 1333-MHz FSB,

dual core, 35 W; includes replacement thermal material)

655792-001 Bluetooth module, 4.0 EDR

655795-001 Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter

657325-001 Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter

666173-001 Intel Core i7-2640M 2.80-GHz processor (SC turbo up to 3.40-GHz), 4.0-MB L3 cache, 1333-MHz FSB,

dual core, 35 W; includes replacement thermal material)

667666-001 HP Beats Edition 14-in protective cover

669055-001 Wireless Antenna Kit (includes left and right wireless antenna cables and transceivers)

669056-001 Display enclosure in dark umber finish

669057-001 Display enclosure in steel gray finish

669058-001 Display enclosure for use only with Beats Edition computer models

669059-001 Base enclosure for use only with non-Beats Edition computer models

669060-001 Display bezel for use only with non-Beats Edition computer models

669061-001 Display Cable Kit for use only with HD, BrightView display panel, spare part number 669076-001

(includes Bluetooth module cable and webcamera cable)

669062-001 Cable Kit (includes audio/USB board cable, fingerprint reader board cable, and TouchPad board cables)

669063-001 Power connector cable (includes bracket)

Sequential part number listing 27

Spare part number

669064-001 Fingerprint reader board (includes bracket, does not include cable)

669066-001 Hard Drive Hardware Kit (includes bracket, cable, and screws)

669068-001 Display hinge covers for use only with non-Beats Edition computer models (includes left and right

669069-001 Keyboard for use with Beats Edition computer models in the United States (includes keyboard cable and

669069-031 Keyboard for use with Beats Edition computer models in the United Kingdom and Singapore (includes

669069-121 Keyboard for use with Beats Edition computer models in Canada (includes keyboard cable)

669069-141 Keyboard for use with Beats Edition computer models in Turkey (includes keyboard cable)

669069-161 Keyboard for use with Beats Edition computer models in Latin America (includes keyboard cable)

669069-201 Keyboard for use with Beats Edition computer models in Brazil (includes keyboard cable)

669069-281 Keyboard for use with Beats Edition computer models in Thailand (includes keyboard cable)

669069-291 Keyboard for use with Beats Edition computer models in Japan (includes keyboard cable)

669069-AB1 Keyboard for use with Beats Edition computer models in Taiwan (includes keyboard cable)

Description

NOTE: The fingerprint reader board spare part kit does not include the fingerprint reader board cable.

The fingerprint reader board cable is included in the Cable Kit, spare part number 669062-001.

hinge covers)

keyboard backlight cable)

keyboard cable)

669069-AD1 Keyboard for use with Beats Edition computer models in South Korea (includes keyboard cable)

669069-BG1 Keyboard for use with Beats Edition computer models in Switzerland (includes keyboard cable)

669069-D61 Keyboard for use with Beats Edition computer models in India (includes keyboard cable)

669070-001 Keyboard without backlight for use only with non-Beats Edition computer models in the United States

669071-001 DVD±RW Double-Layer FX SuperMulti Drive (does not include bezel, bracket, or screws)

669072-001 Power button board (includes cable)

669073-001 Audio/USB board (does not include cable)

669075-001 Plastics Kit for use only with non-Beats Edition computer models (includes hard drive cover and memory

669076-001 14.0-in, HD, LED, SVA BrightView display panel

669077-001 14.0-in, HD+, LED, SVA AntiGlare display panel

669079-001 Rubber Kit (includes base enclosure rubber feet and rubber screw covers)

669080-001 Display Screw Kit

669081-001 Screw Kit

669083-001 32-GB mSATA solid-state drive

(includes keyboard cable and keyboard backlight cable)

NOTE: The audio/USB board spare part kit does not include the audio/USB board cable. The audio/

USB board cable is included in the Cable Kit, spare part number 669062-001.

module/wireless module compartment cover)

669084-001 System board for use only with computer models equipped with the Intel 6490 chipset and a graphics

subsystem with discrete memory (includes replacement thermal material)

28 Chapter 3 Illustrated parts catalog

Spare part number

Description

669085-001 System board for use only with computer models equipped with a graphics subsystem with UMA memory

669086-001 Webcamera/microphone module

669299-001 500-GB, 5400-rpm, 7.0-mm hard drive (does not include bracket, cable, or screws)

669300-001 640-GB, 5400-rpm, 9.5-mm hard drive (does not include bracket, cable, or screws)

669929-001 Thermal Material Kit (includes replacement thermal pads and paste)

669930-001 Top cover in dark umber finish (includes TouchPad, but does not include TouchPad cables)

669931-001 Top cover in steel gray finish (includes TouchPad, but does not include TouchPad cables)

669932-001 Top cover for use only with Beats Edition computer models (includes TouchPad, but does not include

(includes replacement thermal material)

NOTE: The hard drive bracket, cable, and screws are included in the Hard Drive Hardware Kit, spare

part number 669066-001.

NOTE: The hard drive bracket, cable, and screws are included in the Hard Drive Hardware Kit, spare

part number 669066-001.

NOTE: The top cover spare part kit does not include the TouchPad cables. The TouchPad cables are

included in the Cable Kit, spare part number 669062-001.

NOTE: The top cover spare part kit does not include the TouchPad cables. The TouchPad cables are

included in the Cable Kit, spare part number 669062-001.

TouchPad cables)

NOTE: The top cover spare part kit does not include the TouchPad cables. The TouchPad cables are

included in the Cable Kit, spare part number 669062-001.

669933-001 Speakers (include left and right speakers and cables)

669934-001 Fan/heat sink assembly for use only with computer models equipped with a graphics subsystem with

669935-001 Fan/heat sink assembly for use only with computer models equipped with a graphics subsystem with

670034-001 8-GB memory module (PC3, 12800, 1600-MHz)

670290-001 Intel Centrino Wireless-N 2230 WLAN module

670397-001 Display Cable Kit for use only with HD+, AntiGlare display panel, spare part number 669077-001

670729-001 Base enclosure for use only with Beats Edition computer models

670730-001 Display bezel for use only with Beats Edition computer models

670731-001 Display Hinge Kit (includes left and right display hinges and brackets)

670732-001 Display hinge covers for use only with Beats Edition computer models (includes left and right

670733-001 Subwoofer (includes cable and rubber isolators)

670734-001 Optical Drive Hardware Kit for use only with non-Beats Edition computer models (includes optical drive

670735-001 Optical Drive Hardware Kit for use only with Beats Edition computer models (includes optical drive bezel,

discrete memory (includes replacement thermal material)

UMA memory (includes replacement thermal material)

(includes Bluetooth module cable and webcamera cable)

hinge covers)

bezel, bracket, connector cable, and screws)

bracket, connector cable, and screws)

Sequential part number listing 29

Spare part number

Description

671170-001 Plastics Kit for use only with Beats Edition computer models (includes hard drive cover and memory

671180-001 Keyboard with backlight for use in the United States (includes keyboard cable and keyboard

671180-031 Keyboard with backlight for use in the United Kingdom and Singapore (includes keyboard cable and

671180-041 Keyboard with backlight for use in Germany (includes keyboard cable and keyboard backlight cable)

671180-051 Keyboard with backlight for use in France (includes keyboard cable and keyboard backlight cable)

671180-061 Keyboard with backlight for use in Italy (includes keyboard cable and keyboard backlight cable)

671180-071 Keyboard with backlight for use in Spain (includes keyboard cable and keyboard backlight cable)

671180-121 Keyboard with backlight for use in Canada (includes keyboard cable and keyboard backlight cable)

671180-131 Keyboard with backlight for use in Portugal (includes keyboard cable and keyboard backlight cable)

671180-141 Keyboard with backlight for use in Turkey (includes keyboard cable and keyboard backlight cable)

671180-161 Keyboard with backlight for use in Latin America (includes keyboard cable and keyboard backlight cable)

671180-171 Keyboard with backlight for use in Saudi Arabia (includes keyboard cable and keyboard backlight cable)

671180-201 Keyboard with backlight for use in Brazil (includes keyboard cable and keyboard backlight cable)

671180-251 Keyboard with backlight for use in Russia (includes keyboard cable and keyboard backlight cable)

671180-AB1 Keyboard with backlight for use in Taiwan (includes keyboard cable and keyboard backlight cable)

module/wireless module compartment cover)

backlight cable)

keyboard backlight cable)

671180-AD1 Keyboard with backlight for use in South Korea (includes keyboard cable and keyboard backlight cable)

671180-A41 Keyboard with backlight for use in Belgium (includes keyboard cable and keyboard backlight cable)

671180-B31 Keyboard with backlight for use in the Netherlands (includes keyboard cable and keyboard

backlight cable)

671180-BG1 Keyboard with backlight for use in Switzerland (includes keyboard cable and keyboard backlight cable)

671180-DH1 Keyboard with backlight for use in Denmark, Finland, and Norway (includes keyboard cable and

676521-001 1-TB, 5400-rpm, 9.5-mm hard drive (does not include bracket, cable, or screws)

676577-001 System board for use only with computer models equipped with the Intel 7570 chipset and a graphics

680645-001 Intel Core i5-3210M 2.5-GHz processor (SC turbo up to 3.1GHz), 3.0-MB L3 cache, 1600-MHz, dual

680647-001 Intel Core i7-3612QM 2.1-GHz processor (SC turbo up to 3.1GHz), 6.0-MB L3 cache, 1600-MHz, quad

681853-001 System board for use only with computer models equipped with the Intel HM77 Express chipset and a

681952-001 Intel Core i5-3320M 2.6-GHz processor (SC turbo up to 3.3GHz), 3.0-MB L3 cache, 1600-MHz, dual

keyboard backlight cable)

NOTE: The hard drive bracket, cable, and screws are included in the Hard Drive Hardware Kit, spare

part number 669066-001.

subsystem with discrete memory (includes replacement thermal material)

core, 35W (includes replacement thermal material)

graphics subsystem with UMA memory (includes replacement thermal material)

core, 35W (includes replacement thermal material)

30 Chapter 3 Illustrated parts catalog

Spare part number

Description

681954-001 Intel Core i7-3520M 2.9-GHz processor (SC turbo up to 3.6GHz), 4.0-MB L3 cache, 1600-MHz, dual

682678-001 160-GB solid state drive

core, 35W (includes replacement thermal material)

Sequential part number listing 31

4 Removal and replacement procedures

Preliminary replacement requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

● Flat-bladed screwdriver

Magnetic screwdriver

●

Phillips P0 and P1 screwdrivers

●

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all

accompanying screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.

Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations

during the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

32 Chapter 4 Removal and replacement procedures

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to

the computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal

components, observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by different activities.

CAUTION: A product can be degraded by as little as 700 V.

Preliminary replacement requirements 33

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

● Protect ESD-sensitive parts and assemblies with conductive or approved containers or

packaging.

Typical electrostatic voltage levels

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or

●

nonconductive foam.

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that

●

mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded

●

tools and equipment.

Use conductive field service tools, such as cutters, screwdrivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of static-

●

safe materials.

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids

●

and Styrofoam.

34 Chapter 4 Removal and replacement procedures

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle

●

these items only at static-free workstations.

Avoid contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

●

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible

straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.

● When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)

can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

● Antistatic tape

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

● Nonconductive foam

● Conductive tabletop workstations with ground cords of one megohm resistance

Static-dissipative tables or floor mats with hard ties to the ground

●

Field service kits

●

● Static awareness labels

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

●

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Preliminary replacement requirements 35

Component replacement procedures

This chapter provides removal and replacement procedures.

There are as many as 61 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.

Service tag

When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. The battery must be removed to access the service tag. See

Battery on page 37 for battery removal procedures.

Item Component Description

(1) Product name This is the product name affixed to the front of

(2) Serial number (s/n) This is an alphanumeric identifier that is unique to

(3) Part number/Product number (p/n) This number provides specific information about the

36 Chapter 4 Removal and replacement procedures

the computer.

each product.

product’s hardware components. The part number helps a service technician determine what components and parts are needed.

Item Component Description

Battery

(4) Warranty period This number describes the duration of the warranty

period for the computer.

(5) Model description This is the alphanumeric identifier used to locate

documents, drivers, and support for the computer.

Description Spare part number

9-cell, 100-Wh, 3.00-Ah, Li-ion battery 636631-001

6-cell, 62-Wh, 2.80-Ah, Li-ion battery 593562-001

6-cell, 55-Wh, 2.55-Ah, Li-ion battery 593554-001

Before disassembling the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

Remove the battery:

CAUTION: Removing a battery that is the sole power source for the computer can cause loss of

information. To prevent loss of information, save your work and initiate Hibernation or shut down the computer through Windows before removing the battery.

1. Turn the computer upside down on a flat surface.

2. Slide the battery release latch (1) to release the battery.

NOTE: The battery release latch automatically returns to its original position.

Component replacement procedures 37

3. Pivot the battery (2) upward and remove it from the computer.

To insert the battery:

1. Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery

bay.

2. Pivot the front edge of the battery down into the battery bay until it is seated. (The battery

release latch will automatically lock into place.)

WLAN module

Description Spare part number

Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001

Broadcom 4313 802.11b/g/n 1×1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter (BT3.0+HS ready) for use only in Brazil

Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001

Intel Centrino Advanced-N 6230 WLAN module 631956-001

Intel Centrino Wireless-N 2230 WLAN module 670290-001

Intel Centrino Wireless-N + WiMAX 6150 WLAN module 633817-001

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless

module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

600370-201

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

38 Chapter 4 Removal and replacement procedures

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 37).

Remove the WLAN module:

1. Loosen the captive screw (1) that secures the memory module/wireless module

compartment cover to the computer.

2. Slide the memory module/wireless module compartment cover toward the back of the

computer (2), and then remove the cover (3). The memory module/wireless module compartment cover is available in the Plastics Kit, spare part numbers 671170-001 (for use only with Beats Edition computer models) and 669075-001 (for use only with non-Beats Edition computer models).

Component replacement procedures 39

3. Disconnect the WLAN antenna cables from the terminals on the WLAN module.

NOTE: The “1” WLAN antenna cable is connected to the WLAN module 1/Main terminal. The

“2” WLAN antenna cable is connected to the WLAN module 2/Aux terminal. If a third antenna cable is present, it is connected to the WLAN module middle terminal.

4. Remove the two Phillips PM2.5×3.7 screws that secure the WLAN module to the system board.

(The WLAN module tilts up.)

5. Remove the WLAN module by pulling the module away from the slot at an angle.

40 Chapter 4 Removal and replacement procedures

NOTE: If a WLAN antenna cable is not connected to a terminal on the WLAN module, a protective

sleeve must be installed on the antenna connector, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

NOTE: When connecting the WLAN antenna cables, make sure the “1” WLAN antenna cable is

connected to the WLAN module 1/Main terminal and the “2” WLAN antenna cable is connected to the WLAN module 2/Aux terminal. If a third antenna cable is present, it is connected to the WLAN module middle terminal. The WLAN antenna cable numbers are located on the antenna cables, and the Main and Aux terminal names are located on the WLAN module.

Solid-state drive

Description Spare part number

32-GB mSATA solid-state drive 669083-001

160-GB solid-state drive 682678-001

Before removing the subwoofer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the memory module/wireless module compartment cover (see

Battery on page 37).

WLAN module

on page 38).

Component replacement procedures 41

Remove the solid-state drive:

1. Remove the two Phillips PM2.5×3.7 screws that secure the mSATA solid-state drive to the

system board. (The mSATA solid-state drive tilts up.)

2. Remove the solid-state drive by pulling the drive away from the slot at an angle.

Reverse this procedure to install the solid-state drive.

Memory module

Description Spare part number

PC3, 10600, 1333-MHz

8 MB 634091-001

4 GB 621569-001

2 GB 621565-001

PC3, 12800, 1600-MHz

8 MB 670034-001

4 MB 641369-001

2 MB 652972-001

42 Chapter 4 Removal and replacement procedures

Before removing a memory module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the memory module/wireless module compartment cover (see

on page 38).

Remove the memory module:

1. Spread the retaining tabs (1) on each side of the memory module slot to release the

memory module. (The memory module tilts up.)

CAUTION: To prevent damage to the memory module, hold it by the edges only. Do not touch

the components on the memory module.

2. Remove the memory module (2) by pulling it away from the slot at an angle.

Battery on page 37).

WLAN module

Reverse this procedure to install a memory module.

Component replacement procedures 43

Optical drive

Description Spare part number

DVD±RW Double-Layer FX SuperMulti Drive (does not include bezel, bracket, cable, or screws)

NOTE: The optical drive bezel, bracket, connector cable, and screws are included in the Optical

Drive Hardware Kit, spare part numbers 670734-001 (for use only with Beats Edition computer models) and 670735-001 (for use only with non-Beats Edition computer models).

669071-001

Before removing the optical drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the memory module/wireless module compartment cover (see

Battery on page 37).

WLAN module

on page 38).

Remove the optical drive:

1. Remove the Phillips PM2.5×4.5 screw that secures the optical drive to the computer.

2. Use a flat-bladed screwdriver or similar tool to press on the optical drive bracket (1) to release

the optical drive.

44 Chapter 4 Removal and replacement procedures

3. Remove the optical drive (2).

4. If it is necessary to replace the optical drive bezel, pivot the left side of the bezel (1) off of the

optical drive, and then remove the bezel (2). The optical drive bezel is included in the Optical Drive Hardware Kit, spare part numbers 670734-001 (for use only with Beats Edition computer models) and 670735-001 (for use only with non-Beats Edition computer models).

5. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel

toward you.

6. Remove the two Phillips PM2.0×3.6 screws (1) that secure the bracket to the optical drive.

Component replacement procedures 45

7. Remove the optical drive bracket (2). The optical drive bracket is included in the Optical Drive

Reverse this procedure to reassemble and install the optical drive.

Hard drive

NOTE: The hard drive spare part kit does not include the hard drive bracket, cable, or screws.

These components are included in the Hard Drive Hardware Kit, spare part number 669066-001.

Description Spare part number

1-TB, 5400-rpm, 9.5-mm 676521-001

Hardware Kit, spare part numbers 670734-001 (for use only with Beats Edition computer models) and 670735-001 (for use only with non-Beats Edition computer models).

750-GB, 5400-rpm, 9.5-mm 634250-001

640-GB, 5400-rpm, 9.5-mm 669300-001

500-GB, 7200-rpm, 9.5-mm 634925-001

500-GB, 5400-rpm, 9.5-mm 669299-001

320-GB, 7200-rpm, 9.5-mm 634862-001

320-GB, 7200-rpm, 7.0-mm 641672-001

320-GB, 5400-rpm, 7.0-mm 645193-001

Before removing the hard drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the memory module/wireless module compartment cover (see

Battery on page 37).

WLAN module

on page 38).

Remove the hard drive:

1. Loosen the captive screw (1) that secures the hard drive cover to the computer.

46 Chapter 4 Removal and replacement procedures

2. Remove the hard drive cover (2). The hard drive cover is available in the Plastics Kit, spare part

numbers 671170-001 (for use only with Beats Edition computer models) and 669075-001 (for use only with non-Beats Edition computer models).

3. Remove the two Phillips PM2.5×6.6 screws (1) and the Phillips PM2.5×4.5 screw (2) that secure

the hard drive to the computer.

4. Disconnect the hard drive cable (3) from the system board.

5. Use the tab (4) on the hard drive bracket to remove the hard drive from the hard drive bay.

Component replacement procedures 47

6. If it is necessary to replace the hard drive cable (1), screws (2), or bracket (3), remove and

replace the components. The bracket, cable, and screws are available in the Hard Drive Hardware Kit, spare part number 669066-001.

Reverse this procedure to reassemble and install the hard drive.

48 Chapter 4 Removal and replacement procedures

RTC battery

Description Spare part number

RTC battery (includes cable) 619451-001

Before removing the RTC battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 37).

5. Remove the memory module/wireless module compartment cover (see

on page 38).

6. Remove the hard drive (see

Hard drive on page 46).

Remove the RTC battery:

1. Disconnect the RTC battery cable (1) from the system board.

2. Slide the RTC battery (2) out of the cavity in the hard drive bay.

WLAN module

3. Remove the RTC battery.

Reverse this procedure to install the RTC battery.

Component replacement procedures 49

Bluetooth module

Description Spare part number

Bluetooth module, 4.0 EDR 655792-001

Before removing the Bluetooth module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 37).

Remove the Bluetooth module:

1. Turn the computer right-side up, with the front toward you.

2. Open the computer as far as it will open.

3. Rest the computer on the display enclosure.

4. Remove the rubber screw covers (1) and the two Phillips PM2.5×4.3 screws (2) that secure the

display bezel to the display assembly.

5. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of

the display bezel until the bezel disengages from the display enclosure.

50 Chapter 4 Removal and replacement procedures

6. Remove the display bezel (4). The display bezel is available using spare part numbers

670730-001 (for use only with Beats Edition computer models) and 669060-001 (for use only with non-Beats Edition computer models).

7. Release the Bluetooth module (1) as far as the Bluetooth module cable allows.

8. Disconnect the Bluetooth module cable (2) from the Bluetooth module.

9. Remove the Bluetooth module.

Reverse this procedure to install the Bluetooth module.

Component replacement procedures 51

Webcamera/microphone module

Description Spare part number

Webcamera/microphone module 669086-001

Before removing the webcamera/microphone module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the display bezel (see

Battery on page 37).

Bluetooth module on page 50).

Remove the webcamera/microphone module:

1. Release the webcamera/microphone module (1) as far as the webcamera/microphone

module cable allows.

2. Disconnect the webcamera/microphone module cable (2) from the webcamera/microphone

module.

3. Remove the webcamera/microphone module.

Reverse this procedure to install the webcamera/microphone module.

52 Chapter 4 Removal and replacement procedures

Display panel

Description Spare part number

14.0-in, HD+, LED, SVA AntiGlare display panel 669077-001

14.0-in, HD, LED, SVA BrightView display panel 669076-001

Before removing the display panel, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the display bezel (see

Battery on page 37).

Bluetooth module on page 50).

Remove the display panel:

1. Remove the four Phillips PM2.0×3.6 screws that secure the display panel to the

display enclosure.

Component replacement procedures 53

2. Swing the top edge of the display panel (1) forward until it rests on the keyboard and the display

panel connector (2) is accessible.

3. Release the adhesive strip (1) that secures the display panel cable to the display panel, and

then disconnect the display panel cable (2) from the display panel.

4. Remove the display panel.

Reverse this procedure to install the display panel.

54 Chapter 4 Removal and replacement procedures

Keyboard

For use in country or region:

For use only with Beats Edition computer models: For use in Latin America 669069-161

For use in Brazil 669069-201 For use in South Korea 669069-AD1

For use in Canada 669069-121 For use in Taiwan 669069-AB1

For use in India 669069-D61 For use in Thailand 669069-281

For use in Japan 669069-291 For use in the United States 669069-001

Keyboard without backlight for use only on non-Beat Edition computer models 669070-001

Keyboard with backlight (includes backlight):

For use in Belgium 671180-A41 For use in Portugal 671180-131

For use in Brazil 671180-201 For use in Russia 671180-251

For use in Canada 671180-121 For use in Saudi Arabia 671180-171

For use in Denmark, Finland, Norway

For use in France 671180-051 For use in Spain 671180-071

For use in Germany 671180-041 For use in Switzerland 671180-BG1

For use in Italy 671180-061 For use in Taiwan 671180-AB1

Spare part number: For use in country or

region:

671180-DH1 For use in South Korea 671180-AD1

Spare part number:

For use in Japan 671180-291 For use in Turkey 671180-141

For use in Latin America 671180-161 For use in the United

Kingdom and Singapore

For use in the Netherlands 671180-B31 For use in the United States 671180-001

671180-031

Before removing the keyboard, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the memory module/wireless module compartment cover (see

Battery on page 37).

WLAN module

on page 38).

Remove the keyboard:

1. Turn the computer upside down, with the front toward you.

Component replacement procedures 55

2. Remove the Phillips PM2.5×4.3 screw that secures the keyboard to the computer.

3. Support the computer and open the computer as far as it will open.

4. Use a flat-bladed screwdriver or similar tool to release the two keyboard tabs.

5. Turn the computer right-side up, with the front toward you.

6. Lift the rear edge of the keyboard (1) until the keyboard cable connector and the keyboard

backlight cable connector are accessible.

7. Release the zero insertion force (ZIF) connector (2) to which the keyboard cable is connector,

and then disconnect the keyboard cable (3) from the connector.

NOTE: Step 8 applies only to computer models equipped with a keyboard with a backlight.

56 Chapter 4 Removal and replacement procedures

8. Release the ZIF connector (4) to which the keyboard backlight cable is connector, and then

9. Remove the keyboard.

Reverse this procedure to install the keyboard.

Top cover

disconnect the keyboard backlight cable (5) from the connector.

NOTE: The top cover spare part kit includes the TouchPad, but does not include the

TouchPad cables. The TouchPad cables are included in the Cable Kit, spare part number 669062-001.

Description Spare part number

For use only with Beats Edition computer models 669932-001

In dark umber finish 669930-001

In steel gray finish 669931-001

Before removing the top cover, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

a. Optical drive (see

b. Hard drive (see

Battery on page 37), and then remove the following components:

Optical drive on page 44)

Hard drive on page 46)

c. Keyboard (see

Keyboard on page 55)

Component replacement procedures 57

When replacing the top cover, be sure that the following components are removed from the defective top cover and installed on the replacement top cover

1. Fingerprint reader board (see

2. Audio/USB board (see

3. Power button board (see

Remove the top cover:

1. Close the computer.

2. Turn the computer upside down, with the front toward you.

3. Remove the following:

(1) Two rubber screw covers from the front corners of the computer

(2) Two rubber feet from the rear corners of the computer

(3) Five Phillips PM2.5×6.6 screws that secure the top cover to the computer

Audio/USB board on page 63)

Fingerprint reader board on page 61)

Power button board on page 64)

4. Remove the three Phillips PM2.0×3.0 screws (1) from the battery bay that secure the top cover

to the computer.

58 Chapter 4 Removal and replacement procedures

5. Remove the Phillips PM2.0×3.6 screw (2) from the optical drive bay that secures the top cover to

the computer.

6. Turn the computer display-side up, with the front toward you.

7. Open the computer as far as it will open.

Component replacement procedures 59

8. Disconnect the following ribbon cables from the corresponding ZIF connectors:

(1) Power button board cable (included with the power button board spare part kit)

(2) TouchPad board cable

(3) Audio/USB board cable

(4) Fingerprint reader board cable

NOTE: The TouchPad board cable, audio/USB board cable, and fingerprint reader board cable

are included in the Cable Kit, spare part number 669062-001.

9. Remove the five Phillips PM2.5×6.6 screws that secure the top cover to the computer.

10. Lift the front edge of the top cover (1) until the left and right sides disengage from the

base enclosure.

60 Chapter 4 Removal and replacement procedures

11. Remove the top cover (2).

12. Remove the top cover.

Reverse this procedure to install the top cover.

Fingerprint reader board

Description Spare part number

Fingerprint reader board (includes bracket, does not include cable)

NOTE: The fingerprint reader board cable is included in the Cable Kit, spare part number

669062-001.

Before removing the fingerprint reader board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

a. Optical drive (see

b. Hard drive (see

c. Keyboard (see

d. Top cover (see

669064-001

Battery on page 37), and then remove the following components:

Optical drive on page 44)

Hard drive on page 46)

Keyboard on page 55)

Top cover on page 57)

Component replacement procedures 61

Remove the fingerprint reader board:

1. Release the fingerprint reader board cable from the top cover. (The fingerprint reader

board cable is attached to the top cover with double-sided tape.)

2. Turn the top cover upside down, with the front toward you.

3. Release the plastic tab (1) to access the fingerprint reader board cable.

4. Release the fingerprint reader board cable (2) through the opening in the top cover.

5. Remove the Phillips PM2.0×3.6 screw (3) that secures the fingerprint reader board and bracket

to the top cover.

6. Slide the fingerprint reader board bracket (4) toward the back of the top cover, and then remove

the bracket.

7. Remove the fingerprint reader board (5).

62 Chapter 4 Removal and replacement procedures

Reverse this procedure to install the fingerprint reader board, bracket, and cable.

Audio/USB board

Description Spare part number

Audio/USB board (does not include cable)

NOTE: The audio/USB board is included in the Cable Kit, spare part number 669062-001.

669073-001

Before removing the audio/USB board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

a. Optical drive (see

b. Hard drive (see

c. Keyboard (see

d. Top cover (see

Battery on page 37), and then remove the following components:

Optical drive on page 44)

Hard drive on page 46)

Keyboard on page 55)

Top cover on page 57)

Remove the audio/USB board:

1. Turn the top cover upside down, with the front toward you.

2. Release the two clips (1) that secure the audio/USB board to the top cover.

3. Lift the right side of the audio/USB board (2) until it rests at an angle.

Component replacement procedures 63

4. Remove the audio/USB board (3) by sliding it up and to the right at an angle.

Reverse this procedure to install the audio/USB board and cable.

Power button board

Description Spare part number

Power button board (includes cable) 669072-001

Before removing the power button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

a. Optical drive (see

b. Hard drive (see

c. Keyboard (see

d. Top cover (see

Remove the power button board:

Battery on page 37), and then remove the following components:

Optical drive on page 44)

Hard drive on page 46)

Keyboard on page 55)

Top cover on page 57)

1. Turn the top cover upside down, with the front toward you.

2. Remove the Phillips PM2.0×3.6 screw (1) that secures the power button board to the top cover.

3. Lift the left side of the power button board (2) until it rests at an angle.

64 Chapter 4 Removal and replacement procedures

4. Remove the power button board (3) by sliding it up and to the left at an angle.

Reverse this procedure to install the power button board and cable.

Power connector cable

Description Spare part number

Power connector cable (includes bracket) 669063-001

Before removing the power connector cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

a. Optical drive (see

b. Hard drive (see

c. Keyboard (see

d. Top cover (see

Battery on page 37), and then remove the following components:

Optical drive on page 44)

Hard drive on page 46)

Keyboard on page 55)

Top cover on page 57)

Remove the power connector cable:

1. Disconnect the power connector cable (1) from the system board.

2. Remove the Phillips PM2.5×6.8 shoulder screw (2) and the Phillips PM2.5×4.5 screw (3) that

secure the power connector and bracket to the base enclosure.

3. Remove the power connector bracket (4).

Component replacement procedures 65

4. Remove the power connector (5) from the clip built into the base enclosure.

Reverse this procedure to install the power connector cable and bracket.

Display assembly

NOTE: The display assembly is spared at the subcomponent level only. For more display assembly

spare part information, see the individual removal subsections.

Before removing the display assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Disconnect the wireless antenna cables from the WLAN module (see

on page 38).

6. Remove the following components:

a. Optical drive (see

b. Hard drive (see

c. Keyboard (see

d. Top cover (see

e. Power connector cable (see

Battery on page 37).

WLAN module

Optical drive on page 44)

Hard drive on page 46)

Keyboard on page 55)

Top cover on page 57)

Power connector cable on page 65)

Remove the display assembly:

1. Disconnect the display panel cable (1) from the system board.

66 Chapter 4 Removal and replacement procedures

2. Release the wireless antenna cables (2) from the opening in the base enclosure.

CAUTION: Support the display assembly when removing the following screws. Failure to

support the display assembly can result in damage to the display assembly and other computer components.

3. Remove the three Phillips PM2.5×4.4 screws (1) that secure the display assembly to

the computer.

4. Remove the display assembly (2).

Component replacement procedures 67

5. If it is necessary to replace the display hinge covers and hinges:

a. Remove the display bezel (see

b. Remove the two Phillips PM2.5×4.4 screws (1) that secure the hinge covers and hinges to

the display enclosure.

c. Remove the display hinge covers (2). The hinge covers are available using spare part

numbers 670732-001 (for use only with Beats Edition computer models) and 669068-001 (for use only with non-Beats Edition computer models).

d. Remove the display hinges (3). The hinges are available in the Display Hinge Kit, spare

part number 670731-001.

Bluetooth module on page 50).

6. If it is necessary to replace the display panel cable:

a. Remove the display bezel (see

b. Remove the display panel (see

c. Disconnect the Bluetooth module cable (1) from the Bluetooth module.

d. Disconnect the webcamera/microphone module cable (2) from the webcamera/

microphone module.

e. Release the display panel cable from the clip (3) built into the display enclosure.

Bluetooth module on page 50).

Display panel on page 53).

68 Chapter 4 Removal and replacement procedures

f. Remove the display panel cable (4). The display panel cable is available using spare part

numbers 670397-001 (for use only with HD+, AntiGlare display panel, spare part number 669077-001) and 669061-001 (for use only with HD, BrightView display panel, spare part number 669076-001).

7. If it is necessary to replace the wireless antenna cables and transceivers:

a. Remove the display bezel (see

b. Remove the display panel (see

Bluetooth module on page 50).

Display panel on page 53).

c. Release the wireless antenna transceivers (1) from the display enclosure. (The wireless

antenna transceivers are attached to the display enclosure with double-sided tape.)

Component replacement procedures 69

d. Release the wireless antenna cables from the clips (2) built into the display enclosure.

e. Remove the wireless antenna cables and transceivers. The wireless antenna cables

and transceivers are available in the Wireless Antenna Kit, spare part number 669055-001.

Reverse this procedure to reassemble and install the display assembly.

System board

NOTE: The system board spare part kit includes replacement thermal material. Replacement

thermal material is also available in the Thermal Material Kit, spare part number 669929-001.

Description Spare part number

For use only with computer models equipped with the Intel 7570 chipset and a graphics subsystem with discrete memory

For use only with computer models equipped with the Intel 6490 chipset and a graphics subsystem with discrete memory

For use only with computer models equipped with the Intel HM77 Express chipset and a graphics subsystem with UMA memory

For use only with computer models equipped with a graphics subsystem with UMA memory 669085-001

Before removing the system board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

676577-001

669084-001

681853-001

70 Chapter 4 Removal and replacement procedures

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

a. WLAN module (see

b. mSATA solid-state drive (see

c. Optical drive (see

d. Hard drive (see

e. Keyboard (see

f. Top cover (see

When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board:

Memory module (see

●

RTC battery (see

●

Fan/heat sink assembly (see

●

Processor (see

●

Remove the system board:

1. Close the computer.

2. Turn the computer upside down, with the front toward you.

RTC battery on page 49)

Processor on page 76)

Battery on page 37), and then remove the following components:

WLAN module on page 38)

Solid-state drive on page 41)

Optical drive on page 44)

Hard drive on page 46)

Keyboard on page 55)

Top cover on page 57)

Memory module on page 42)

Fan/heat sink assembly on page 73)

3. Disconnect the optical drive connector cable from the system board.

4. Turn the computer right-side up, with the front toward you.

5. Open the computer.

Component replacement procedures 71

6. Disconnect the following cables from the system board:

(1) Display panel cable

(2) Rear speaker cable

(3) Front speaker cable

(4) Power connector cable

7. Remove the Phillips PM2.5×6.6 screw (1) and the Phillips PM2.0×3.6 screw (2) that secure the

system board to the base enclosure.

8. Lift the front edge of the system board (3) until it rests at an angle.

72 Chapter 4 Removal and replacement procedures

9. Remove the system board (4) by sliding it up and forward at an angle.

Reverse this procedure to install the system board.

Fan/heat sink assembly

NOTE: The fan/heat sink assembly spare part kit includes replacement thermal material.

Replacement thermal material is also available in the Thermal Material Kit, spare part number 669929-001.

Description Spare part number

For use only with computer models equipped with a graphics subsystem with discrete memory 669934-001

For use only with computer models equipped with a graphics subsystem with UMA memory 669935-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side

of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on the left side of the computer.

Before removing the fan/heat sink assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

Component replacement procedures 73

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

a. Optical drive (see

b. Hard drive (see

c. Keyboard (see

d. Top cover (see

e. System board (see

Battery on page 37), and then remove the following components:

Optical drive on page 44)

Hard drive on page 46)

Keyboard on page 55)

Top cover on page 57)

System board on page 70)

Remove the fan/heat sink assembly:

1. Disconnect the fan cable from the system board.

2. Turn the system board upside down, with the front toward you.

3. Following the 1 through 6 sequence stamped into the fan/heat sink assembly, loosen the six

captive screws (1) that secure the fan/heat sink assembly to the system board.

NOTE: Due to the adhesive quality of the thermal material located between the heat sink and

system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach it.

4. Remove the fan/heat sink assembly (2).

74 Chapter 4 Removal and replacement procedures

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink

assembly and the system board components each time the fan/heat sink assembly is removed. Replacement thermal material is included with the fan/heat sink assembly and system board spare part kits. The following illustration shows the replacement thermal material locations.

● Thermal paste is used on the processor (1) and the heat sink section (2) that services it

Thermal paste is used on the graphics subsystem chip (3) and the heat sink section (4) that

●

services it. This applies only to computer models equipped with a graphics subsystem with discrete memory.

Thermal pads are used on the system board capacitors (5) and the heat sink sections (6)

●

that service them

Reverse this procedure to install the fan/heat sink assembly.

Component replacement procedures 75

Processor

NOTE: The processor spare part kit includes replacement thermal material. Replacement thermal

material is also available in the Thermal Material Kit, spare part number 669929-001.

Description Spare part number

Intel Core i7-3612QM 2.1-GHz processor (SC turbo up to 3.1-GHz), 6.0-MB L3 cache, 1600-MHz, quad core, 35W

Intel Core i7-3520M 2.9-GHz processor (SC turbo up to 3.6-GHz), 4.0-MB L3 cache, 1600-MHz, dual core, 35W

Intel Core i7-2640M 2.80-GHz processor (SC turbo up to 3.40-GHz), 4.0-MB L3 cache, 1333-MHz FSB, dual core, 35 W

Intel Core i5-3320M 2.6-GHz processor (SC turbo up to 3.3GHz), 3.0-MB L3 cache, 1600-MHz, dual core, 35W

Intel Core i5-3210M 2.5GHz processor (SC turbo up to 3.1GHz), 3.0-MB L3 cache, 1600-MHz, dual core, 35W

Intel Core i5-2540M 2.60-GHz processor (SC turbo up to 3.30-GHz), 3.0-MB L3 cache, 1333-MHz FSB, dual core, 35 W)

Intel Core i5-2520M 2.50-GHz processor (SC turbo up to 3.20-GHz), 3.0-MB L3 cache, 1333-MHz FSB, dual core, 35 W)

Intel Core i5-2430M 2.40-GHz processor (SC turbo up to 3.00-GHz), 3.0-MB L3 cache, 1333-MHz FSB, dual core, 35 W)

Intel Core i3-2350M TJ85 2.30-GHz processor (3.0-MB L3 cache, 1333-MHz FSB, dual core, 35 W) 653340-001

680647-001

681954-001

666173-001

681952-001

680645-001

631255-001

631253-001

653341-001

Before removing the processor, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

a. Optical drive (see

b. Hard drive (see

c. Keyboard (see

d. Top cover (see

e. System board (see

f. Fan/heat assembly (see

Battery on page 37), and then remove the following components:

Optical drive on page 44)

Hard drive on page 46)

Keyboard on page 55)

Top cover on page 57)

System board on page 70)

Fan/heat sink assembly on page 73)

Remove the processor:

1. Turn the processor locking screw (1) one-half turn counterclockwise, until you hear a click.

76 Chapter 4 Removal and replacement procedures

2. Lift the processor (2) straight up, and remove it.

NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4)

embossed on the processor socket when you install the processor.

Reverse this procedure to install the processor.

Speakers

Description Spare part number

Speakers (include left and right speakers and cables) 669933-001

Before removing the speakers, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

4. Remove the battery (see

the computer on, and then shut it down through the operating system.

and then unplugging the AC adapter from the computer.

Battery on page 37), and then remove the following components:

a. Optical drive (see

b. Hard drive (see

c. Keyboard (see

d. Top cover (see

e. System board (see

Optical drive on page 44)

Hard drive on page 46)

Keyboard on page 55)

Top cover on page 57)

System board on page 70)

Component replacement procedures 77

Remove the speakers:

1. Remove the Phillips PM2.5×6.0 shoulder screw (1) that secures the speakers to the

base enclosure.

NOTE: When removing the front speakers, make note of the location of the rubber isolator (2)

that is installed in the screw hole.

2. Remove the speakers (3).

Reverse this procedure to install the speakers.

Optical drive connector cable

NOTE: The optical drive connector cable is included in the Optical Drive Hardware Kit, spare part

numbers 670734-001 (for use only with Beats Edition computer models) and 670735-001 (for use only with non-Beats Edition computer models).

Before removing the optical drive connector cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

a. Optical drive (see

b. Hard drive (see

c. Keyboard (see

d. Top cover (see

e. System board (see

Battery on page 37), and then remove the following components:

Optical drive on page 44)

Hard drive on page 46)

Keyboard on page 55)

Top cover on page 57)

System board on page 70)

78 Chapter 4 Removal and replacement procedures

Remove the optical drive connector cable:

1. Remove the two Phillips PM2.5×4.5 screws (1) that secure the optical drive connector to the

base enclosure.

2. Release the optical drive connector cable from the clips (2) built into the base enclosure.

3. Remove the optical drive connector cable (3).

Reverse this procedure to install the optical drive connector cable.

Subwoofer

Description Spare part number

Subwoofer (includes cable and rubber isolators) 670733-001

Before removing the subwoofer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

4. Remove the battery (see

the computer on, and then shut it down through the operating system.

and then unplugging the AC adapter from the computer.

Battery on page 37), and then remove the following components:

a. Optical drive (see

b. Hard drive (see

c. Keyboard (see

d. Top cover (see

Optical drive on page 44)

Hard drive on page 46)

Keyboard on page 55)

Top cover on page 57)

e. System board (see

System board on page 70)

Component replacement procedures 79

Remove the subwoofer:

1. Remove the three Phillips PM2.5×6.0 shoulder screws (1) that secure the subwoofer to the

base enclosure.

NOTE: When removing the subwoofer, make note of the locations of the four rubber

isolators (2) that are installed in the screw holes.

2. Remove the subwoofer (3).

Reverse this procedure to install the subwoofer.

80 Chapter 4 Removal and replacement procedures

5 Setup Utility (BIOS) and System

Diagnostics

Using Setup Utility

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

NOTE: Use extreme care when making changes in Setup Utility. Errors can prevent the computer

from operating properly.

Starting Setup Utility

NOTE: An external keyboard or mouse connected to a USB port can be used with Setup Utility only

if USB legacy support is enabled.

To start Setup Utility, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Setup Utility.

Changing the language of Setup Utility

1. Start Setup Utility.

2. Use the arrow keys to select System Configuration > Language, and then press enter.

3. Use the arrow keys to select a language, and then press enter.

4. When a confirmation prompt with your language selected is displayed, press enter.

5. To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving

Changes, and then press enter.

Your change takes effect immediately.

Using Setup Utility 81

Navigating and selecting in Setup Utility

To navigate and select in Setup Utility, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then

press enter, or use a pointing device to click the item.

To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the

●

screen, or use the up arrow key or the down arrow key.

To close open dialog boxes and return to the main Setup Utility screen, press esc, and then

●

follow the on-screen instructions.

2. Press f10 to enter Setup Utility.

To exit Setup Utility menus, choose one of the following methods:

To exit Setup Utility menus without saving your changes, press the esc key, and then follow the

●

on-screen instructions.

– or –

Use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.

To save your changes and exit Setup Utility menus, press f10, and then follow the on-

●

screen instructions.

– or –

Use the tab key and the arrow keys to select Exit > Exit Saving Changes, and then press enter.

Your changes go into effect when the computer restarts.

Displaying system information

1. Start Setup Utility.

2. Select the Main menu. System information such as the system time and date, and identification

information about the computer is displayed.

3. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit

Discarding Changes, and then press enter.

82 Chapter 5 Setup Utility (BIOS) and System Diagnostics

Restoring factory settings in Setup Utility

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Setup Utility to the values that were set at the factory, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Setup Utility.

3. Use the arrow keys to select Exit > Load Setup Defaults.

4. Follow the on-screen instructions.

5. To save your changes and exit, press f10, and then follow the on-screen instructions.

– or –

Use the arrow keys to select Exit > Exit Saving Changes, and then press enter.

Your changes go into effect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the

factory settings.

Exiting Setup Utility

To exit Setup Utility and save your changes from the current session:

●

If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the arrow keys to select Exit > Exit Saving Changes, and then press enter.

To exit Setup Utility without saving your changes from the current session:

●

If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.

Updating the BIOS

Updated versions of the BIOS may be available on the HP Web site.

Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

Using Setup Utility 83

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing

fn+esc (if you are already in Windows) or by using Setup Utility.

1. Start Setup Utility (BIOS).

2. Use the arrow keys to select Main.

3. To exit Setup Utility (BIOS) without saving your changes, use the tab key and the arrow keys to

select Exit > Exit Discarding Changes, and then press enter.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download

and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep or Hibernation.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Windows 7—Select Start > Help and Support > Maintain.

Windows XP—Select Start > Help and Support, and then select the software and

drivers update.

2. Follow the on-screen instructions to identify your computer and access the BIOS update you

want to download.

3. At the download area, follow these steps:

a. Identify the BIOS update that is later than the BIOS version currently installed on your

computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive. Make a note

of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator

before installing any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps:

1. Windows 7—Open Windows Explorer by selecting Start > Computer.

Windows XP—Open Windows Explorer by selecting Start > My Computer.

2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains

the update.

84 Chapter 5 Setup Utility (BIOS) and System Diagnostics

4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS

installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the

downloaded file from your hard drive.

Using System Diagnostics

System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in System Diagnostics:

Start-up test—This test analyzes the main computer components that are required to start

●

the computer.

Run-in test—This test repeats the start-up test and checks for intermittent problems that the

●

start-up test does not detect.

Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all

●

data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move the data to a good sector.

Memory test—This test analyzes the physical condition of the memory modules. If it reports an

●

error, replace the memory modules immediately.

Battery test—This test analyzes the condition of the battery. If the battery fails the test, contact

●

HP support to report the issue and purchase a replacement battery.

You can also view system information and error logs in the System Diagnostics window.

To start System Diagnostics:

1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is

displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2.

2. Click the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostics test while it is running, press esc.

Using System Diagnostics 85

6 Specifications

Computer specifications

Metric U.S.

Dimensions

Width 33.8 cm 13.31 in

Depth 22.5 cm 8.86 in

Height (front to back) 2.4 to 3.2 cm 0.96 to 1.27 in

Weight 1.99 kg 4.40 lb

Input power

Operating voltage and current 18.5 V dc @ 3.5 A - 65 W

Temperature

18.5 V dc @ 3.5 A - 65 W, Slim Adapter

19.0 V dc @ 4.74 A - 90 W

19.0 V dc @ 4.74 A - 90 W Slim Adapter

Operating 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating -15 m to 3,048 m -50 ft to 10,000 ft

Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this

range of temperatures.

14.0-in display specifications

Metric U.S.

Dimensions

Height 17.6 cm 6.93 in

Width 31.1 cm 12.24 in

Diagonal 35.7 cm 14.06 in

86 Chapter 6 Specifications

Metric U.S.

Number of colors Up to 16.8 million

Contrast ratio 250:1 (typical)

Brightness 200 nits (typical)

Backlight LED

Character display 80 × 25

Total power consumption 4.0 W

Viewing angle ±40° horizontal, +120/-40° vertical (typical)

Hard drive specifications

*1-TB **750-GB **640-GB **500-GB **320-GB

Dimensions

Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm and

Length 100.2 mm 100.2 mm 100.4 mm 100.4 mm 100.4 mm

Width 69.9 mm 69.9 mm 69.9 mm 69.9 mm 69.9 mm

Weight 152 g 110 g 110 g 110 g 110 g

Interface type SATA SATA SATA SATA SATA

Transfer rate

Synchronous (maximum)

Security ATA security ATA security ATA security ATA security ATA security

Seek times (typical read, including setting)

Single track 2.0 ms 2.0 ms 1.5 ms 1.5 ms 1.5 ms

Average (read/ write)

Maximum 21 ms 22 ms 22 ms 22 ms 22 ms

Logical blocks 1,953,525,168 1,465,149,168 1,250,263,728 976,773,168 628,142,448

Disk rotational speed

97 MB/sec 97 MB/sec 1.1 GB/sec 1.1 GB/sec 1.1 GB/sec

12/16 ms 12/16 ms 11/13 ms 11/13 ms 11/13 ms

5400 rpm 5400 rpm 5400 rpm 7200 rpm and

5400 rpm

7.0 mm

7200 rpm and 5400 rpm

Operating temperature

*1 TB = 1 trillion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

**1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

0°C to 60°C (32°F to 140°F)

Hard drive specifications 87

7 Backup and recovery

Your computer includes tools provided by the operating system and HP to help you safeguard your information and restore it if ever needed.

This chapter provides information on the following topics:

Creating a set of recovery discs or a recovery flash drive (Recovery Manager software feature)

●

Performing a system restore (from the partition, recovery discs, or a recovery flash drive)

●

Backing up your information

●

Recovering a program or driver

●

Restore

If the computer hard drive fails, you must use a set of recovery discs or a recovery flash drive to restore your system to its factory image. Ideally, you have already used HP Recovery Manager to create these tools immediately after software setup.

For issues other than hard drive failure, you can restore your system by using the HP Recovery partition, rather than by using recovery discs or a recovery flash drive. To check for the presence of a recovery partition, click Start, right-click Computer, click Manage, and then click Disk Management. If the recovery partition is present, a Recovery drive is listed in the window.

CAUTION: HP Recovery Manager (partition or discs/flash drive) restores only software that was

preinstalled at the factory. Software not provided with this computer must be reinstalled manually.

Creating restore media

HP recommends that you create either a set of recovery discs or a recovery flash drive so that you can restore your computer to its original factory state if the hard drive fails, or if for any reason you cannot restore using the recovery partition tools. Create these discs or the flash drive after setting up the computer for the first time.

NOTE: HP Recovery Manager allows the creation of only one set of recovery discs or one recovery

flash drive. Handle these recovery tools carefully, and keep them in a safe place.

NOTE: If your computer does not include an integrated optical drive, you can use an optional

external optical drive (purchased separately) to create recovery discs, or you can purchase recovery discs for your computer from the HP Web site. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub.

Guidelines:

Purchase high-quality DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs.

●

NOTE: Read-write discs, such as CD-RW, DVD±RW, double-layer DVD±RW, and BD-RE

(rewritable Blu-ray) discs, are not compatible with the HP Recovery Manager software.

The computer must be connected to AC power during this process.

●

Only one set of recovery discs or one recovery flash drive can be created per computer.

●

88 Chapter 7 Backup and recovery

NOTE: If you are creating recovery discs, number each disc before inserting into the

optical drive.

If necessary, you can exit the program before you have finished creating the recovery discs or

●

recovery flash drive. The next time you open HP Recovery Manager, you will be prompted to continue the backup creation process.

To create a set of recovery discs or a recovery flash drive:

1. Select Start > All Programs > Security and Protection > HP Recovery Manager > HP

Recovery Media Creation.

2. Follow the on-screen instructions.

Performing a system restore

HP Recovery Manager software allows you to repair or restore the computer to its original factory state. HP Recovery Manager works from recovery discs, a recovery flash drive, or from a dedicated recovery partition on the hard drive.

NOTE: A system restore must be performed if the computer hard drive fails or if all attempts to

correct any functional computer issues fail. A system restore should be used as a final attempt to correct computer issues.

Note the following when performing a system restore:

You can restore only the system that you have previously backed up. HP recommends that you

●

use HP Recovery Manager to create either a set of recovery discs or a recovery flash drive as soon as you set up the computer.

Windows has its own built-in repair features, such as System Restore. If you have not already

●

tried these features, try them before using HP Recovery Manager.

HP Recovery Manager restores only software that was installed at the factory. For software not

●

provided with this computer, you must either download the software from the manufacturer's Web site or reinstall the software from the disc provided by the manufacturer.

Using the dedicated recovery partition

When using the dedicated recovery partition, there is an option to back up pictures, music and other audio, videos and movies, recorded TV shows, documents, spreadsheets and presentations, e-mails, Internet favorites and settings during this process.

To restore the computer from the recovery partition, follow these steps:

1. Access HP Recovery Manager in either of the following ways:

Select Start > All Programs > Security and Protection > HP Recovery Manager > HP

●

Recovery Manager.

– or –

Turn on or restart the computer, and then press esc while the “Press the ESC key for

●

Startup Menu” message is displayed at the bottom of the screen. Then, press f11 while the “F11 (System Recovery)” message is displayed on the screen.

2. Click System Recovery in the HP Recovery Manager window.

3. Follow the on-screen instructions.

Performing a system restore 89

Restoring using the restore media

1. If possible, back up all personal files.

2. Insert the first recovery disc into the optical drive on your computer or an optional external

optical drive, and then restart the computer.

– or –

Insert the recovery flash drive into a USB port on your computer, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, the computer

boot order must be changed.

3. Press f9 at system bootup.

4. Select the optical drive or the flash drive.

5. Follow the on-screen instructions.

Changing the computer boot order

To change the boot order for recovery discs:

1. Restart the computer.

2. Press esc while the computer is restarting, and then press f9 for boot options.

3. Select Internal CD/DVD ROM Drive from the boot options window.

To change the boot order for recovery flash drive:

1. Insert the flash drive into a USB port.

2. Restart the computer.

3. Press esc while the computer is restarting, and then press f9 for boot options.

4. Select the flash drive from the boot options window.

Backing up and recovering your information

It is very important to back up your files and keep any new software in a safe place. As you add new software and data files, continue to create backups on a regular basis.

How completely you are able to recover your system depends on how recent your backup is.

NOTE: A recovery from your most recent backup needs to be performed if the computer has a virus

attack or if any major system components fail. In order to correct computer issues, a recovery should first be attempted before a system restore is attempted.

You can back up your information to an optional external hard drive, a network drive, or discs. Back up your system at the following times:

At regularly scheduled times

●

TIP: Set reminders to back up your information periodically.

Before the computer is repaired or restored

●

Before you add or modify hardware or software

●

90 Chapter 7 Backup and recovery

Guidelines:

● Create system restore points using the Windows System Restore feature, and periodically copy

them to an optical disc or an external hard drive. For more information on using system restore points, see Using Windows system restore points.

● Store personal files in the Documents library and back up this folder periodically.

Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your

●

settings. The screen shot can be a time-saver if you have to re-enter your preferences.

To create a screen shot:

1. Display the screen you want to save.

2. Copy the screen image:

To copy only the active window, press alt+prt sc.

To copy the entire screen, press prt sc.

3. Open a word-processing document, and then select Edit > Paste. The screen image is added to

the document.

4. Save and print the document.

Using Windows Backup and Restore

Guidelines:

Be sure that the computer is connected to AC power before you start the backup process.

●

Allow enough time to complete the backup process. Depending on file sizes, it may take over

●

an hour.

To create a backup:

1. Select Start > Control Panel > System and Security > Backup and Restore.

2. Follow the on-screen instructions to schedule and create a backup.

NOTE: Windows includes the User Account Control feature to improve the security of the computer.

You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. See Help and Support for more information.

Using Windows system restore points

A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time. You can then recover back to that point if you want to reverse subsequent changes.

NOTE: Recovering to an earlier restore point does not affect data files saved or e-mails created

since the last restore point.

You also can create additional restore points to provide increased protection for your files and settings.

When to create restore points

● Before you add or modify software or hardware

Periodically, whenever the computer is functioning optimally

●

NOTE: If you revert to a restore point and then change your mind, you can reverse the restoration.

Backing up and recovering your information 91

Create a system restore point

1. Select Start > Control Panel > System and Security > System.

2. In the left pane, click System Protection.

3. Click the System Protection tab.

4. Click Create, and then follow the on-screen instructions.

Restore to a previous date and time

To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps:

1. Select Start > Control Panel > System and Security > System.

2. In the left pane, click System Protection.

3. Click the System Protection tab.

4. Click System Restore.

5. Follow the on-screen instructions.

92 Chapter 7 Backup and recovery

HP Pavilion dm4 Maintenance and Service Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Product description

2 External component identification

Display

Buttons and fingerprint reader

Keys

Lights

TouchPad

Front

Left side

Right side

Bottom

3 Illustrated parts catalog

Service tag

Computer major components

Display assembly subcomponents

Mass storage devices

Plastics Kit

Miscellaneous parts

Sequential part number listing

4 Removal and replacement procedures

Preliminary replacement requirements

Tools required

Service considerations

Plastic parts

Cables and connectors

Drive handling

Grounding guidelines

Electrostatic discharge damage

Packaging and transporting guidelines

Workstation guidelines

Equipment guidelines

Component replacement procedures

Service tag

Battery

WLAN module

Solid-state drive

Memory module

Optical drive

Hard drive

RTC battery

Bluetooth module

Webcamera/microphone module

Display panel

Keyboard

Top cover

Fingerprint reader board

Audio/USB board

Power button board

Power connector cable

Display assembly

System board

Fan/heat sink assembly

Processor

Speakers

Optical drive connector cable

Subwoofer

Using Setup Utility

Starting Setup Utility

Changing the language of Setup Utility

Navigating and selecting in Setup Utility

Displaying system information

Restoring factory settings in Setup Utility

Exiting Setup Utility

Updating the BIOS

Determining the BIOS version

Downloading a BIOS update

Using System Diagnostics

6 Specifications

Computer specifications

14.0-in display specifications

Hard drive specifications

7 Backup and recovery

Restore

Creating restore media

Performing a system restore

Using the dedicated recovery partition