HP Pavilion a305I, Pavilion a307I Warranty and Support Guide

what’s inside:

hp pavilion home pc

✓where to get help

✓warranty and license

warranty

information

✓declaration of

and

conformity

support guide

✓operating specifications

✓regulatory and safety

information

Before contacting HP Customer Support
Center, it’s important to have the following
information handy. Please take a moment
to write down your product information for
future reference.

Product Name: ____________________________________

Model Name: _____________________________________
System or

Product #: ________________________________________

Serial #: __________________________________________

Purchase Date: ____________________________________
Operating

System: ___________________________________________
Type &

Revision: __________________________________________

Where to Get Help

Follow these steps when you need help from HP:

1 Check the setup poster and the User’s Guide for help

with setting up and using your PC.

2 For faster help, be sure to register your HP Pavilion

home PC by using the Electronic Registration program
on your PC or on the Web at

www.hp.com/apac/register

3 Use Help on your PC to get help with your hardware

and software. Click Start and then click Help and
Support.

4 For help online, go to the HP Customer Care Center

Web site at

http://www.hp.com/support

for technical information or to get software updates.

5 If you have not solved the problem, call the

HP Customer Care Center at the appropriate number
below.

Singapore: 6272 5300

Hours: M–F 8:30–9:30,
Sat. 8:30–12:30 Sing. Time

Hong Kong SAR: 2802 4098

Macau SAR: 0800-366

Hours: M–F 9–6, Sat. 9–1

Indonesia: (21) 350-3408

Hours: M–F 8–5, Sat. 8–12

Malaysia: 1-800-805-405

Hours: M–F 8:30–9:30, Sat. 8:30–12:30

Philippines: (2) 867-3551

Hours: M–F 8:30–9:30, Sat. 8:30–12:30

Thailand: (2) 353-9000

Hours: M–F 8:30–9:30, Sat. 8:30–12:30

Vietnam: Call your retailer.

Hours are subject to change without notice.

HP Support Web site:

http://www.hp.com/support

Software Support

If you have questions about your software, call or
visit your software vendor’s Web site. The appropriate
number or Web address is listed below. Some of these Web
addresses may be listed in the Favorites list found in your
Internet Explorer browser. Phone and e-mail support may
not exist if no information is given. For software not listed,
the HP Customer Care Center provides 30-day limited
support. All software titles, below, may not be included
with your PC.

Acrobat Reader by Adobe

www.pacific.adobe.com/support/main.html

GameChannel by WildTangent

[e-mail]
www.wildtangent.com

InterVideo Home Theater by InterVideo

[e-mail]
www.intervideo.com

MusicMatch Jukebox

[e-mail]
www.musicmatch.com/form/support/tech

Norton AntiVirus 2003 by Symantec

www.symantec.com/region/reg_ap/servsupp.html

Norton Personal Firewall by Symantec

www.symantec.com/region/reg_ap/servsupp.html

RecordNow! by Sonic

(w/DVD-ROM or DVD+RW/+R option only)

support.sonic.com/default.htm

ShowBiz 2 by ArcSoft

(w/FireWire

www.arcsoft.com/support/supportmain.html

Simple Backup for My Pictures by Sonic

www.sonic.com/products/simplebackup/default.asp

WinDVD by InterVideo
(w/DVD-ROM or DVD+RW/+R option only)

[e-mail]
www.intervideo.com

®

[IEEE 1394] or DVD+RW/+R option only)

HP Registration Web site:

http://www.hp.com/apac/register

3

Warranty and License Information

To Our Valued Customer

Congratulations on your decision to purchase an
HP Pavilion home PC! During development, the
HP Pavilion must pass extensive quality tests to meet the
rigorous standards that have made HP famous for quality
and reliability.

All HP Pavilions go through a comprehensive quality test
to ensure the PC is working correctly before it leaves our
factory. In addition, we have placed a security seal on your
PC to indicate that it has not been tampered with since it
left our factory.

We know that expanding and upgrading are key benefits
for all customers. We are proud to make this a key
differentiator for our HP Pavilion and understand that you
may wish to upgrade your PC to meet your specific needs.

Any hardware upgrades that you intend to do should
only be done after you have completely set up your new
HP Pavilion. Refer to the setup poster included with your
system for help with setting up. If you have any problems
setting up your system and turning it on, immediately
contact the HP Customer Care Center listed earlier in the
Warranty & Support Guide, and an HP Customer
Representative will assist you. This must be done first
before attempting to upgrade your system.

Getting Started

Follow the setup poster and the User’s Guide for help with
setting up and using your PC.

Register Your PC

It is always best to register your PC. This allows for quicker
help when you need it. You can register your PC by the
electronic registration program that automatically starts
when you first turn on your PC. Or, you can register on the
Web at http://register.hp.com

See What You Can Do (for Windows XP only)

There’s lots of helpful information included with your
HP Pavilion. First look at Help on your Windows
(to access it, click Start on the taskbar). It contains more
detailed help and will give you suggestions on how to fix
the problem.

Within the Help and Support Center, you can get the
latest news from HP about your PC. Be sure to also check
the updates from HP that are sent to your desktop from
time to time.

Next, try a little surfing! The HP Web site has updated
software, tips and tricks, answers for common problems,
and other information. Go to http://www.hp.com/support
and search for your HP Pavilion model.

®

desktop

By breaking the security seal on the back of the
HP Pavilion, you are confirming that the HP Pavilion
was working properly before you attempted to upgrade
your system. Once the security seal has been broken,
your HP Pavilion is then, to the extent allowed by local
law, covered under the terms and conditions listed in the
following pages.

Thank you for choosing the HP Pavilion. We hope you
enjoy discovering the exciting things you can do with it!

HP Customer Care

Easy to reach. Easy to use. Award-winning HP Customer
Care is our promise to help you get the most from your
HP Pavilion. Whether with tools located on your PC, from
information on the Web, by phone, or through your local
retailer, you’ll find what you need.

Problems? HP Will Help

Your new HP Pavilion computer is built to work right
now — and for many years to come. But it is a complex,
powerful machine, and sometimes things go wrong. If
that happens to your computer, Hewlett-Packard is ready
to help.

4

Call HP Customer Care Center

Finally, if these steps don’t help, you can reach a real,
knowledgeable person by calling the HP Customer Care
Center in your area. Phone assistance to get you up and
running is free for 30 days from the time you purchased
your computer. After 30 days, there may be a charge, but
the helpful support is still available.

And, if Necessary: Get Repair

If your computer needs to be repaired or to have parts
replaced, you have two choices:

1 You can easily replace many of your HP Pavilion parts

that are considered consumer replaceable. This is the
fastest method of repair, as many times we can send the
part directly to your home or business in a few days.

2 If a repair is necessary, the HP Customer Care Center

will make arrangements to fix your computer.

These services are free during the warranty period.

There are a few limitations and exclusions to this warranty
(as well as some important details), which are described in
the following section.