HP Compaq Presario SR5102HM, Compaq Presario SR5109NX, Compaq Presario SR5110NX, Compaq Presario SR5113WM, Compaq Presario SR5123WM Warranty and Support Guide

HP refurbished

Limited Warranty and Support Guide

Before contacting the HP Customer Care Center, it’s important to have the following information
handy.

Please take a moment to write down your product information for future reference.
The first four items on the list (Model Number, Product Number, Serial Number, and

Software Build Number) can be viewed through the Help and Support Center. Click the
Windows Start Button, Help and Support, then click System Information.

Model Number: ____________________________________________________________________

System (Product) Number: ___________________________________________________________

Serial Number: _____________________________________________________________________

Software Build Number: _____________________________________________________________

Operating System: __________________________________________________________________

Purchase Date: _____________________________________________________________________

Refurbished HP Pavilion desktop Computers, HP Pavilion Media Center
Computers, HP Digital Entertainment Center, HP Displays,
and HP Notebook Consumer products.

Hardware Limited Warranty

HP Product Duration

Hardware 90-day limited warranty

Software 90-day technical support

General Terms

This HP Hardware Limited Warranty gives you, the customer,
express limited warranty rights from Hewlett-Packard, the
manufacturer. Please refer to HP’s Web site for an extensive
description of your limited warranty entitlements. In addition,
you may also have other legal rights under applicable local
law or special written agreement with HP.

HP MAKES NO OTHER EXPRESS WARRANTY OR
CONDITION WHETHER WRITTEN OR ORAL AND
HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND
CONDITIONS NOT STATED IN THIS LIMITED WARRANTY.
TO THE EXTENT ALLOWED BY THE LOCAL LAW OF
JURISDICTIONS OUTSIDE THE UNITED STATES,
HP DISCLAIMS ALL IMPLIED WARRANTIES OR
CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. FOR ALL TRANSACTIONS OCCURRING IN
THE UNITED STATES, ANY IMPLIED WARRANTY OR
CONDITION OF MERCHANTABILITY, SATISFACTORY
QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS
LIMITED TO THE DURATION OF THE EXPRESS WARRANTY
SET FORTH ABOVE. SOME STATES OR
COUNTRIES/REGIONS DO NOT ALLOW A LIMITATION
ON HOW LONG AN IMPLIED WARRANTY LASTS OR
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR CONSUMER
PRODUCTS. IN SUCH STATES OR COUNTRIES/REGIONS,
SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED
WARRANTY MAY NOT APPLY TO YOU.

THE LIMITED WARRANTY TERMS CONTAINED IN THIS
STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY
BUT ARE IN ADDITION TO THE MANDATORY STATUTORY
RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT
TO YOU.

This Limited Warranty is applicable in all countries/regions
and may be enforced in any country/region where HP or
its authorized service providers offer warranty service for
the same product model number subject to the terms and
conditions set forth in this Limited Warranty.

Under the HP Global Limited Warranty program, products
purchased in one country/region may be transferred to
another country/region, where HP or its authorized service
providers offer warranty service for the same product model
number, without voiding the warranty. Warranty terms,
service availability, and service response times may vary
from country/region to country/region. Standard warranty
service response time is subject to change due to local parts
availability. If so, your HP authorized service provider can
provide you with details.

HP is not responsible for any tariffs or duties that may be
incurred in transferring the products. Transfer of the products
may be covered by export controls issued by the United
States or other governments.

This Limited Warranty applies only to HP-branded and
Compaq-branded hardware products (collectively referred
to in this Limited Warranty as “HP Hardware Products”) sold
by or leased from Hewlett-Packard Company, its worldwide
subsidiaries, affiliates, authorized resellers, or
country/region distributors (collectively referred to in this
Limited Warranty as “HP”) with this Limited Warranty. The
term “HP Hardware Product” is limited to the hardware
components and required firmware. The term
“HP Hardware Product” DOES NOT include any software
applications or programs; non-HP products or
non-HP branded peripherals. All non-HP products or
non-HP branded peripherals external to the HP Hardware
Product — such as external storage subsystems, displays,
printers and other peripherals — are provided “AS IS”
without HP warranty. However, non-HP manufacturers and
suppliers, or publishers may provide their own warranties
directly to you.

HP warrants that the HP Hardware Products that you have
purchased or leased from HP are free from defects in
materials or workmanship under normal use during the
Limited Warranty Period. The Limited Warranty Period starts
on the date of purchase or lease from HP, or from the date
HP completes installation. Your dated sales or delivery
receipt, showing the date of purchase or lease of the
product, is your proof of the purchase or lease date. You
may be required to provide proof of purchase or lease as
a condition of receiving warranty service. You are entitled
to hardware warranty service according to the terms and
conditions of this document if a repair to your HP Hardware
Product is required within the Limited Warranty Period.

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Unless otherwise stated, and to the extent permitted by
local law, new HP Hardware Products may be
manufactured using new materials or new and used
materials equivalent to new in performance and reliability.
HP may repair or replace HP Hardware Products (a) with
new or previously used products or parts equivalent to
new in performance and reliability, or (b) with equivalent
products to an original product that has been
discontinued. Replacement parts are warranted to be free
from defects in material or workmanship for
ninety (90) days or, for the remainder of the Limited
Warranty Period of the HP Hardware Product they are
replacing or in which they are installed, whichever
is longer.

HP will, at its discretion, repair or replace any component
or hardware product that manifests a defect in materials
or workmanship during the Limited Warranty Period. All
component parts or hardware products removed under
this Limited Warranty become the property of HP. In the
unlikely event that your HP Hardware Product has
recurring failures, HP, at its sole discretion, may elect to
provide you with (a) a replacement unit of HP’s choosing
that is the same or equivalent to your HP Hardware
Product in performance or (b) to give you a refund of your
purchase price or lease payments (less interest) instead of
a replacement. This is your exclusive remedy for
defective products.

EXCLUSIONS

HP DOES NOT WARRANT THAT THE OPERATION OF
THIS PRODUCT WILL BE UNINTERRUPTED OR
ERROR-FREE. HP IS NOT RESPONSIBLE FOR DAMAGE
THAT OCCURS AS A RESULT OF YOUR FAILURE TO
FOLLOW THE INSTRUCTIONS INTENDED FOR THE
HP HARDWARE PRODUCT.

This Limited Warranty does not apply to expendable or
consumable parts and does not extend to any product
from which the serial number has been removed or that
has been damaged or rendered defective (a) as a result of
accident, misuse, abuse, contamination, improper or
inadequate maintenance or calibration or other external
causes; (b) by operation outside the usage parameters
stated in the user documentation that shipped with the
product; (c) by software, interfacing, parts or supplies not
supplied by HP; (d) improper site preparation or
maintenance; (e) virus infection; (f) loss or damage in
transit; or (g) by modification or service by anyone other
than (i) HP, (ii) an HP authorized service provider, or
(iii) your own installation of end-user replaceable HP or
HP approved parts if available for your product in the
servicing country/region.

YOU SHOULD MAKE PERIODIC BACKUP COPIES
OF THE DATA STORED ON YOUR HARD DRIVE OR
OTHER STORAGE DEVICES AS A PRECAUTION
AGAINST POSSIBLE FAILURES, ALTERATION, OR
LOSS OF THE DATA. BEFORE RETURNING ANY
UNIT FOR SERVICE, BE SURE TO BACK UP DATA
AND REMOVE ANY CONFIDENTIAL,
PROPRIETARY, OR PERSONAL INFORMATION. HP
IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS
OF ANY PROGRAMS, DATA, OR REMOVABLE
STORAGE MEDIA. HP IS NOT RESPONSIBLE FOR
THE RESTORATION OR REINSTALLATION OF ANY
PROGRAMS OR DATA OTHER THAN SOFTWARE
INSTALLED BY HP WHEN THE PRODUCT IS
MANUFACTURED. UNITS SENT IN FOR SERVICE
MAY HAVE THE DATA ERASED FROM THE HARD
DRIVE AND THE PROGRAMS RESTORED TO THEIR
ORIGINAL STATE.

Exclusive Remedy

TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW,
THESE TERMS AND CONDITIONS CONSTITUTE THE
COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT
BETWEEN YOU AND HP REGARDING THE
HP HARDWARE PRODUCT YOU HAVE PURCHASED OR
LEASED. THESE TERMS AND CONDITIONS SUPERSEDE
ANY PRIOR AGREEMENTS OR REPRESENTATIONS —
INCLUDING REPRESENTATIONS MADE IN HP SALES
LITERATURE OR ADVICE GIVEN TO YOU BY HP OR AN
AGENT OR EMPLOYEE OF HP — THAT MAY HAVE BEEN
MADE IN CONNECTION WITH YOUR PURCHASE OR
LEASE OF THE HP HARDWARE PRODUCT. No change to
the conditions of this Limited Warranty is valid unless it is
made in writing and signed by an authorized
representative of HP.

Limitation of Liability

IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS
WARRANTED ABOVE, HP’S MAXIMUM LIABILITY UNDER
THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE
LESSER OF THE PRICE YOU HAVE PAID FOR THE
PRODUCT OR THE COST OF REPAIR OR REPLACEMENT
OF ANY HARDWARE COMPONENTS THAT
MALFUNCTION IN CONDITIONS OF NORMAL USE.

EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP
BE LIABLE FOR ANY DAMAGES CAUSED BY THE
PRODUCT OR THE FAILURE OF THE PRODUCT TO
PERFORM, INCLUDING ANY LOST PROFITS OR
SAVINGS OR SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES. HP IS NOT LIABLE FOR
ANY CLAIM MADE BY A THIRD PARTY OR MADE BY
YOU FOR A THIRD PARTY.

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THIS LIMITATION OF LIABILITY APPLIES WHETHER
DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER
THIS LIMITED WARRANTY OR AS A TORT CLAIM
(INCLUDING NEGLIGENCE AND STRICT PRODUCT
LIABILITY), A CONTRACT CLAIM, OR ANY OTHER
CLAIM. THIS LIMITATION OF LIABILITY CANNOT BE
WAIVED OR AMENDED BY ANY PERSON. THIS
LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF
YOU HAVE ADVISED HP OR AN AUTHORIZED
REPRESENTATIVE OF HP OF THE POSSIBILITY OF ANY
SUCH DAMAGES. THIS LIMITATION OF LIABILITY,
HOWEVER, WILL NOT APPLY TO CLAIMS FOR
PERSONAL INJURY.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT
MAY VARY FROM STATE TO STATE OR FROM
COUNTRY/REGION TO COUNTRY/REGION. YOU
ARE ADVISED TO CONSULT APPLICABLE STATE OR
COUNTRY/REGION LAWS FOR A FULL
DETERMINATION OF YOUR RIGHTS.

Limited Warranty Period

The Limited Warranty Period for an HP Hardware Product
is a specified, fixed period commencing on the date of
purchase. The date on your sales receipt is the date of
purchase unless HP or your reseller informs you otherwise
in writing.

Types of Warranty Service

To enable HP to provide the best possible support and
service during the Limited Warranty Period, you may be
directed by HP to verify configurations, load most recent
firmware, install software patches, run HP diagnostics tests
or use HP remote support solutions where applicable.

HP strongly encourages you to accept the use of, or to
employ available support technologies provided by HP.
If you choose not to deploy available remote support
capabilities, you may incur additional costs due to
increased support resource requirements. Listed below are
the types of warranty support service that may be
applicable to the HP Hardware Product you have
purchased.

Customer Self Repair Warranty
Service

(Desktops, Notebooks, Displays and Digital Entertainment
Centers ONLY)

method of warranty service. If so, HP will ship approved
replacement parts directly to you to fulfill your
HP Hardware Product warranty service. This will save
considerable repair time. After you contact HP and the
fault diagnosis identifies that the problem can be fixed
using one of these parts, a replaceable part can be sent
directly to you. Once the part arrives, replace the
defective part pursuant to the provided instructions and
documentation. If further assistance is required, call the
HP Technical Support Center and a technician will assist
you over the phone. In cases where the replacement part
must be returned to HP, you must ship the defective part
back to HP within a defined period of time, normally
fifteen (15) days. The defective part must be returned with
the associated documentation in the provided shipping
material. Failure to return the defective product may result
in HP billing you for the replacement. With a customer self
repair, HP will pay all shipping and part return costs and
determine the courier/carrier to be used. If customer self
repair applies to you, please refer to your specific
HP Hardware Product announcement. You can also obtain
information on this warranty service on the
HP Web site at: http://www.hp.com/support

Carry-in Warranty Service

(Desktops ONLY)

Under the terms of carry-in service, you will be required to
deliver your HP Hardware Product to an authorized
service location for warranty repair. You must prepay any
shipping charges, taxes, or duties associated with
transportation of the product to and from the service
location. In addition, you are responsible for insuring any
product shipped or returned to an authorized service
location and assume risk of loss during shipping.

Mail-in Warranty Service

(Notebooks ONLY)

Your HP Limited Warranty may include a mail-in warranty
service. Under the terms of mail-in service, you will be
required to ship your HP Hardware Product to an
authorized service location for warranty repair. You must
prepay any shipping charges, taxes, or duties associated
with transportation of the product to the repair location. In
addition, you are responsible for insuring any product you
ship and assume risk of loss during shipping. HP will
return the repaired product to you and incur all logistics
and insurance costs to return the product to you.

In countries/regions where it is available, your HP Limited
Warranty may include a Customer Self Repair warranty
service. If applicable, HP will determine in its sole
discretion that customer self repair is the appropriate

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Pick Up & Return Warranty Service

(Desktops and Digital Entertainment Centers ONLY)

Your HP Limited Warranty may include a pick up and
return warranty service. Under the terms of pick up and
return service, HP will pick up the defective unit from your
location, repair it and return it back to your location. HP
will incur all repair, logistics and insurance costs in
this process.

which poses a potential health or safety hazard to HP
employees or subcontractors; (c) subject to its reasonable
security requirements, provide HP with sufficient, free, and
safe access to and use of all facilities, information and
systems determined necessary by HP to provide timely
support; (d) ensure that all manufacturers labels (such as
serial numbers) are in place, accessible, and legible;
(e) maintain an environment consistent with product
specifications and supported configurations.

Advanced Unit Replacement
Warranty Service

(Displays ONLY)

Your HP Limited Warranty may include an advance unit
replacement warranty service. Under the terms of the
advanced unit replacement warranty service, if a unit is
diagnosed as defective, HP will ship a replacement
product directly to you. On receiving the replacement unit
you will be required to return the defective unit back to
HP, in the packaging that arrives with the replacement
unit, within a defined period of time, normally fifteen
(15) days. HP will incur all shipping and insurance costs
to return the defective unit to HP. Failure to return the
defective unit may result in HP billing you for the
replacement product.

On-site Warranty Service

(Digital Entertainment Centers ONLY)

Your HP Limited Warranty service may include on-site
labor support to repair your hardware. HP provides
on-site service during standard office hours. Standard
office hours are typically 8:00am to 5:00pm, Monday
through Friday, but may vary with local business
practices. If your location is outside the customary service
zone (typically 50km/30mi) response times may be
longer or there may be additional charges. To locate the
nearest HP authorized service provider refer to the
HP Web site at: http://www.hp.com/support

HP may, at its sole discretion, determine if on-site warranty
service is required. For example, in many cases, the
defect can be fixed by the use of a Customer Self
Repair (CSR) part that you are required to replace yourself
based on instructions and documentation provided by HP.
You are also required to cooperate with HP in attempting
to resolve the problem over the telephone. This may
involve performing routine diagnostic procedures,
installing software updates or patches, removing third
party options and/or substituting options. In order to
receive onsite support, you must: (a) have a representative
present when HP provides warranty services at your site;
(b) notify HP if products are being used in an environment

If you require an HP representative to handle all
component replacements, support uplift contracts are
available at additional cost.

Service Upgrades

HP has a range of additional support and service
coverage for your product that can be purchased locally.
However, some support and related products may not be
available in all countries/regions. For information on
availability of service upgrades and the cost for these
service upgrades, refer to the HP Web site at:

http://www.hp.com/support

Options and Software Limited
Warranties

The Limited Warranty terms and conditions for most
HP-branded options (HP Options) are as set forth in the
Limited Warranty applicable to the HP Option and are
included in the HP Option product packaging. If your
HP Option is installed in an HP Hardware Product, HP
may provide warranty service for either the period
specified in the warranty documents (HP Option Limited
Warranty Period) that shipped with the HP Option or for
the remaining warranty period of the HP Hardware
Product in which the HP Option is being installed,
whichever period is the longer, but not to exceed
three (3) years from the date you purchased the
HP Option. The HP Option Limited Warranty Period starts
from the date of purchase from HP or an HP authorized
reseller. Your dated sales or delivery receipt, showing the
date of purchase of the HP Option, is your warranty start
date. See your HP Option Limited Warranty for more
details. Non-HP options are provided “AS IS”. However,
non-HP manufacturers and suppliers may provide
warranties directly to you.

EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE
END-USER LICENSE OR PROGRAM LICENSE
AGREEMENT, OR IF OTHERWISE PROVIDED UNDER
LOCAL LAW, SOFTWARE PRODUCTS, INCLUDING ANY
SOFTWARE PRODUCTS, FREEWARE (AS DEFINED
BELOW) OR THE OPERATING SYSTEM PREINSTALLED BY
HP ARE PROVIDED “AS IS” AND WITH ALL FAULTS, AND

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