HP Pavilion a110uk, Pavilion a115uk, Pavilion a118uk, Pavilion a120uk, Pavilion a145uk Warranty and Support Guide

hp pavilion home pc

support guide

where to get help

warranty and license information

declaration of conformity

operating specifications

regulatory and safety information

Where to Get Help

Follow these steps when

you need help from HP:

help

1 Check the setup poster and

the Quick Start Guide for
help with setting up and using
your PC.

For faster help, be sure to

register your HP Pavilion
home PC by e-mail, on the
Web at

http://www.register.hp.com
or by phone.

Use Help on your PC to get

help with your hardware and
software. Click Start and
then click Help and

Support.

For help online, go to the

HP Customer Care Center
Web site at

http://www.hp.com/
cposupport/loc/regional.html

If you have not solved the

problem, first, call your PC
retailer or, second, call the
HP Customer Care Center at
0870 010 4320 (U.K.);
when you hear the welcome
message, press 8.

Or

Call 1890 92 39 02
(Republic of Ireland).
For PCs bought from PC
World, Currys, or Dixons,
call 0870 901 3000.
For out-of-warranty products,
call 0906-4700870
(60 p/mn).

HP Support Web site:

http://www.hp.com/cposupport/loc/regional.html

HP Registration Web site:

http://www.register.hp.com

Software Support

If you have questions about your software, contact or visit your software vendor
Web site at the appropriate Web address below:

Software Company Web Address

Adobe http://www.adobe.com

InterVideo http://www.intervideo.com/jsp/Home.jsp

Pinnacle Systems http://www.pinnaclesys.de/uk

Veritas http://www.veritas.com/uk

Hewlett-Packard Software
License Terms

The following License Terms govern your use of the accompanying Software unless you have a
separate signed agreement with HP.

License Grant

HP grants you a license to use one copy of the Software. “Use” means storing, loading, installing,
executing, or displaying the Software. You may use the Software only on one computer or
processor at any one time. You may not modify the Software or disable any licensing or control
features of the Software. If the Software is licensed for “concurrent use,” you may not allow more
than the maximum number of authorised users to Use the Software concurrently.

Ownership

The Software is owned and copyrighted by HP, its subsidiaries, or its third-party suppliers. Your
license confers no title to, or ownership in, the Software and is not a sale of any rights in the
Software. HP’s third-party suppliers may protect their rights in the event of any violation of these
License Terms.

Copies and Adaptations

You may only make copies or adaptations of the Software for archival purposes or when copying
or adaptation is an essential step in the authorised Use of the Software. You must reproduce all
copyright notices in the original Software on all copies or adaptations. You may not copy the
accompanying documentation, even in part, without HP’s prior written consent. You may not copy
the Software or documentation onto any public network.

No Disassembly or Decryption

You may not disassemble or decompile the Software unless HP’s prior written consent is obtained.
In some jurisdictions, HP’s consent may not be required for limited disassembly or decompilation.
Upon request, you will provide HP with reasonably detailed information regarding any disassembly
or decompilation. You may not decrypt the Software unless decryption is a necessary part of the
operation of the Software.

Transfer

Your license will automatically terminate upon any transfer of the Software. Upon transfer, you must
deliver the Software, including any copies and related documentation, to the transferee. The
transferee must accept these License Terms as a condition to the transfer.

Termination

HP may terminate your license upon notice for failure to comply with any of these License Terms.
Upon termination, you must immediately destroy the Software, together with all copies,
adaptations, and merged portions in any form.

Export Requirements

You may not export or re-export the Software or any copy or adaptation in violation of any
applicable laws or regulations.

Restricted Rights

The Software and any accompanying documentation have been developed entirely at private
expense. They are delivered and licensed as “commercial computer software” as defined in
DFARS 252.227-7013 (Oct 1988), DFARS 252.211-7015 (May 1991), or DFARS 252.227-7014
(Jun 1995), as a “commercial item” as defined in FAR 2.101(a), or as “Restricted computer
software” as defined in FAR 52.227-19 (Jun 1987) (or any equivalent agency regulation or
contract clause), whichever is applicable. You have only those rights provided for such Software
and any accompanying documentation by the applicable FAR or DFARS clause or the HP standard
software agreement for the product involved. Please check the documentation which came with
your PC for the warranty terms for your PC.

(Rev. 090502)

Hewlett-Packard Warranty Statement

DURATION OF WARRANTY: 1 year

HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies are free
from defects in materials and workmanship. This warranty begins on the date of purchase and
continues for the period specified above.

HP warrants to you, the end-user customer, that the software will not fail to execute its programming
instructions due to defects in material and workmanship when properly installed and used. HP does
not warrant that software will operate in hardware and software combinations selected by you or
meet requirements specified by you.

Where a network interface card (NIC) has been factory preinstalled by HP in the HP Pavilion, HP
warrants that the correct drivers are installed and that the HP Pavilion will recognise the NIC.
However, HP’s warranty does NOT cover connectivity issues, which are NOT supported. HP
products may contain remanufactured parts equivalent to new in performance or may have been
subject to incidental use.

If HP receives notice of such defects during the warranty period, HP will, at its option, either repair
or replace the affected products that prove to be defective. In case of defective software, HP will
replace software media that does not execute its programming instructions due to such defect.
Replacement parts or units will be either new or equivalent to new in performance.

If HP is unable, within a reasonable time, to repair or replace any product to a condition as
warranted, you will be entitled to a refund of the purchase price on a pro-rated basis upon prompt
return of the product. Refunds within the first 3 months of ownership will be refunded at 100% of
purchase price. Refunds within 3–6 months of ownership will be refunded at 85% of purchase
price. Refunds within 6–9 months of ownership will be refunded at 55% of purchase price. Refunds
within 9–12 months will be refunded at 35% of purchase price.

HP’s warranty is valid in any country/region or locality where HP has a support presence for this
product and where HP has marketed this product. The level of warranty service you receive may
vary according to local standards. HP will not alter form, fit, or function of the product to make it
operate in a country/region for which it was never intended to function for legal or regulatory
reasons.

HP does not warrant that the operation of the products will be uninterrupted or error-free. HP’s
warranty does not apply to defects resulting from (a) improper or inadequate maintenance or
calibration, (b) software, interfacing, parts, or supplies not supplied by HP, (c) unauthorised
modification or misuse, (d) operation outside of the published environmental specifications for the
product, (e) improper site preparation, (f) unauthorised maintenance or repair, or (g) abuse,
negligence, accident, loss or damage in transit.