HP Pavilion 404uk, Pavilion 414uk, Pavilion 424uk, Pavilion 434uk, Pavilion 734uk Warranty and Support Guide

hp pavilion home pc

support guide

where to get help

warranty and license information

declaration of conformity

operating specifications

regulatory and safety information

Where to Get Help

Follow these steps when

you need help from HP:

help

1 Check the setup poster and

the Quick Start Guide for
help with setting up and
using your PC.

For faster help, be sure to

register your HP Pavilion
home PC by e-mail, on the
Web at

http://www.register.hp.com
or by phone.

HP Support Web site:

Use Help on your PC to get

help with your hardware and
software. Click Start and
then click Help and

Support.

For help online, go to the

HP Customer Care Centre
Web site at

http://www.hp.com/
cposupport/loc/regional.html

http://www.hp.com/cposupport/loc/regional.html

HP Registration Web site:

http://www.register.hp.com

Software Support

If you have questions about your software, contact or visit your software vendor
Web site at the appropriate Web address below:

Software Company Web Address

Adobe http://www.adobe.com

InterVideo http://www.intervideo.com/

jsp/Home.jsp

Pinnacle Systems http://www.pinnaclesys.de/uk

Veritas http://www.veritas.com/uk

Hewlett-Packard Software License Terms

The following License Terms govern your use of the accompanying Software, unless you have a
separate signed agreement with HP.

License Grant

HP grants you a license to use one copy of the Software. “Use” means storing, loading, installing,
executing, or displaying the Software. You may use the Software only on one computer or
processor at any one time. You may not modify the Software, or disable any licensing or control
features of the Software. If the Software is licensed for “concurrent use,” you may not allow more
than the maximum number of authorised users to Use the Software concurrently.

Ownership

The Software is owned and copyrighted by HP, its subsidiaries, or its third-party suppliers. Your
license confers no title to, or ownership in, the Software and is not a sale of any rights in the
Software. HP’s third-party suppliers may protect their rights in the event of any violation of these
License Terms.

Copies and Adaptations

You may only make copies or adaptations of the Software for archival purposes or when copying
or adaptation is an essential step in the authorised Use of the Software. You must reproduce all
copyright notices in the original Software on all copies or adaptations. You may not copy the
accompanying documentation, even in part, without HP’s prior written consent. You may not copy
the Software or documentation onto any public network.

No Disassembly or Decryption

You may not disassemble or decompile the Software unless HP’s prior written consent is obtained.
In some jurisdictions, HP’s consent may not be required for limited disassembly or decompilation.
Upon request, you will provide HP with reasonably detailed information regarding any disassembly
or decompilation. You may not decrypt the Software unless decryption is a necessary part of the
operation of the Software.

Transfer

Your license will automatically terminate upon any transfer of the Software. Upon transfer, you must
deliver the Software, including any copies and related documentation, to the transferee. The
transferee must accept these License Terms as a condition to the transfer.

Termination

HP may terminate your license upon notice for failure to comply with any of these License Terms.
Upon termination, you must immediately destroy the Software, together with all copies,
adaptations, and merged portions in any form.

Export Requirements

You may not export or re-export the Software or any copy or adaptation in violation of any
applicable laws or regulations.

Restricted Rights

The Software and any accompanying documentation have been developed entirely at private
expense. They are delivered and licensed as “commercial computer software” as defined in DFARS

252.227-7013 (Oct 1988), DFARS 252.211-7015 (May 1991), or DFARS 252.227-7014 (Jun

1995), as a “commercial item” as defined in FAR 2.101(a), or as “Restricted computer software”
as defined in FAR 52.227-19 (Jun 1987) (or any equivalent agency regulation or contract clause),
whichever is applicable. You have only those rights provided for such Software and any
accompanying documentation by the applicable FAR or DFARS clause or the HP standard software
agreement for the product involved.

(Rev. 090502)

Hewlett-Packard Limited Warranty Statement

HP PRODUCT DURATION OF LIMITED WARRANTY

Hardware 1 year

Software 30 days

HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies are free
from defects in materials and workmanship. This warranty begins on the date of purchase, and
continues for the period specified above.

HP warrants to you, the end-user customer, that the software will not fail to execute its programming
instructions due to defects in material and workmanship when properly installed and used. HP does
not warrant that software will operate in hardware and software combinations selected by you, or
meet requirements specified by you.

Where a network interface card (NIC) has been factory preinstalled by HP in the HP Pavilion, HP
warrants that the correct drivers are installed, and that the HP Pavilion will recognise the NIC.
However, HP’s warranty does NOT cover connectivity issues, which are NOT supported.

HP products may contain remanufactured parts equivalent to new in performance, or may have
been subject to incidental use.

If HP receives notice of such defects during the warranty period, HP will, at its option, either repair
or replace the affected products that prove to be defective. In case of defective software, HP will
replace software media that does not execute its programming instructions due to such defect.
Replacement parts or units will be either new or equivalent to new in performance.

If HP is unable, within a reasonable time, to repair or replace any product to a condition as
warranted, you will be entitled to a refund of the purchase price on a pro-rated basis upon prompt
return of the product. Refunds within the first 3 months of ownership will be refunded at 100% of
purchase price. Refunds within 3–6 months of ownership will be refunded at 85% of purchase
price. Refunds within 6–9 months of ownership will be refunded at 55% of purchase price. Refunds
within 9–12 months will be refunded at 35% of purchase price.

HP’s limited warranty is valid in any country/region or locality where HP has a support presence
for this product and where HP has marketed this product. The level of warranty service you receive
may vary according to local standards. HP will not alter form, fit, or function of the product to make
it operate in a country/region for which it was never intended to function for legal or regulatory
reasons.

HP does not warrant that the operation of the products will be uninterrupted or error-free.

HP’s warranty does not apply to defects resulting from (a) improper or inadequate maintenance or
calibration, (b) software, interfacing, parts, or supplies not supplied by HP, (c) unauthorised
modification or misuse, (d) operation outside of the published environmental specifications for the
product, (e) improper site preparation, (f) unauthorised maintenance or repair, or (g) abuse,
negligence, accident, loss or damage in transit.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE YOUR SOLE AND
EXCLUSIVE REMEDIES, AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR
ORAL, IS EXPRESSED OR IMPLIED. TO THE EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED
WARRANTY OR CONDITION OF SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR
PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE.
Some countries/regions, states, or provinces do not allow limitations on the duration of an implied
warranty, so the above limitation or exclusion might not apply to you. This warranty gives you
specific legal rights, and you might also have other rights that vary from country/region to
country/region, state to state, or province to province.

EXCEPT TO THE EXTENT LAWFULLY PERMITTED, THESE WARRANTY TERMS DO NOT EXCLUDE,
RESTRICT, OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

Customer Responsibilities

You may be required to run HP-supplied diagnostic programs before a Hardware repair is
scheduled or a replacement part is dispatched. After the troubleshooting, if no Hardware defect is
detected, the service will be charged at HP’s standard rates.

You are responsible for the security of your own proprietary and confidential information, and for
maintaining a procedure external to the products for reconstruction of lost or altered files, data, or
programs.

You should back up all data on your system before calling the HP Customer Care Centre for repair.

In case of pickup for HP Repair Centre, you must remove all added accessories and package the
defective unit in the original box.

Obtaining Hardware Warranty Repair Service

For the duration of the hardware warranty, hardware repair service includes Customer-replaceable
parts, Carry-in services, and In Home Pickup and Delivery services, as described below. To obtain
hardware warranty service, you need to call one of the referrals at one of the telephone numbers
listed earlier in the Support Guide, or take your HP Pavilion to an authorised service provider. You
must be prepared to supply proof of purchase.

Customer-replaceable Parts Service

If available in your area, some customer-replaceable parts may be serviced through expedited part
shipment. HP will send you the relevant part along with written instructions on how to replace the
defective component. If necessary, HP will provide you with telephone assistance. Defective parts
and units must be returned to HP within 30 days. HP may ask for a credit card as collateral for the
more expensive parts (such as monitors) and will charge you for the retail price of the part if the
defective part or unit is not returned within 30 days.

Carry-in Services

Hardware service during the hardware warranty period can be obtained in returning your PC to a
HP Pavilion PC authorised service provider.

In Home Pickup and Delivery Services

In mainland of England, Wales, Scotland, Northern Ireland, and Republic of Ireland, we may
pick up your PC so that it becomes available for the HP Repair Centre and gets fixed. Outside of
this area and within the EEC, it’s your responsibility to return the PC to the retailer or to the nearest
HP office.

ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET
FORTH ON THE FIRST PAGE; USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF
THESE LICENSE TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU MAY RETURN
THE SOFTWARE FOR A FULL REFUND. IF THE SOFTWARE IS BUNDLED WITH ANOTHER
PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND.

The HP Software Product License Agreement will govern all Software that is provided to you with
the exception of Microsoft
End User License Agreement (EULA) contained in the Microsoft documentation online.

®

software. Microsoft products are licensed to you under the Microsoft

Protect Your Investment

You can upgrade your standard factory warranty for an additional two years. For more
information, please visit our Web site at www.hp.com/uk/warranty-extension or call HP Support.

Declaration of Conformity

According to ISO/IEC Guide 22 and EN 45014

Manufacturer’s Name: Hewlett-Packard Company
Manufacturer’s Address: 10500 Ridgeview Ct.

declares that the product

Product Name: HP Pavilion Multimedia Personal Computer System
Model Number(s): 100 series, 300 series, 400 series, 500 series, 600 series, 700 series
Product Options: All

conforms to the following Product Specifications:

Safety: IEC 60950:1991 + A1, A2, A3, A4

EN 60950:1992 + A1, A2, A3, A4, A11
IEC 60825-1:1993 + A1/E 60825-1:1994 + A11 Class 1 (Laser/LED)

EMC: CISPR 22:1997/EN 55022:1998 Class B

CISPR 24:1997/EN 55024:1998
IEC 61000-3-2:1995/EN61000-3-2:1995 + A14 — Harmonics

IEC 61000-3-3:1994/EN61000-3-3:1995 — Flicker
FCC Title 47 CFR, Part 15 Class B

AS/NZS 3548:1995 + A1 + A2:1997/CISPR 22:1993
+ A1 + A2:1996 Class B

Telecom: TBR 21:1998, EG201 121:1998

Supplementary Information:

The product herewith complies with the requirements of the following Directives, and carries the
CE marking accordingly.

— the R&TTE Directive 1999/5/EC

1) The Product was tested in a typical configuration with Hewlett-Packard Personal Computer
and peripherals.

2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.

Hardware Quality Engineering Manager
Cupertino, CA, USA October, 2002

For Regulatory Compliance Information ONLY, contact:
European Contact: Hewlett-Packard GmbH. HQ-TRE

Cupertino, CA 95015-4010
USA

1)

2)

/ICES-003, Issue 2

1)

Herrenberger Straße 140
D-71034 Böblingen, Germany
(FAX: + 49-7031-14-3143)

Operating Specifications

Electrical ratings:

Operating temperature: 5° to 35° C

Storage temperature: –40° to 70° C

Operating humidity: 15 to 80% @ 26° C

Storage humidity: 90% @ 65° C (non-condensing)

Operating altitude: 0–2286 m

Storage altitude: 0–4572 m

Models: 100 series, 300 series, 400 series,
500 series, 600 series, and 700 series
100–127 V/200–240 V,
4/2 A, 50/60 Hz

(On models with DVD+RW/+R drives, the operating
temperature is 5° to 30° C)

Batteries are delivered with this product. When flat, do not throw them away
but collect as small chemical waste.

Bij dit produkt zijn batterijen geleverd. Wanneer deze leeg zijn, moet u ze niet
weggooien maar inleveren als KCA.

Regulatory and Safety Information

Warning: The HP Pavilion is heavy; be sure to use

ergonomically correct lifting procedures when moving
the computer.

Warning: Electrostatic discharge (ESD) can damage disk
drives, add-in cards and other components. If an ESD station
is not available, wear a wrist strap attached to a metal part
of the computer. Place cards on a conductive foam pad or
inside the conductive wrapper they came in; do not place
the cards on top of the wrapper.

Warning: Do not operate the system with the cover removed.
Always replace the cover before turning on the system.

Warning: Please read the “Additional Safety Information”
located later in this document before installing and
connecting your system to the electrical power system.

Warning: Using the wrong type of memory module could
damage the system.

Warning: Do not pull the memory module out of the socket.
Use the retaining clips to eject the module.

Warning: Do not overload the system by installing add-in
cards that draw excessive current. The system is designed
to provide 2 amps (average) of +5 V power for each
board/card in the computer. The total +5 V current draw
in a fully loaded system (one with all add-in card slots
filled) must not exceed the total number of slots multiplied
by 2 amps.

Warning: Be careful of the sharp edges on the expansion
slot cover.

Warning: There is danger of explosion if the battery is
incorrectly replaced. Replace only with the same, or
equivalent, type of battery. Discard used batteries according
to the manufacturer’s instructions.

ENERGY STAR Compliance

Hewlett-Packard Pavilion PCs and Monitors, marked with the
ENERGY STAR
U.S. Environmental Protection Agency’s ENERGY STAR
guidelines for energy efficiency.

Products with the ENERGY STAR label are designed to use less energy, help you
save money on utility bills, and help protect the environment.

ENERGY STAR

®

logo on the packaging box, qualify with the

®

is a registered trademark owned by the U.S. government.

EMI Statement (European Union Only)

This is a class B product. In a domestic environment, this product may cause radio
interference, in which case the user may be required to take adequate measures.

European Telephone Network Declaration
(European Union Only)

The product herewith complies with the requirements of the R&TTE Directive
1999/5/EC (Annex II), and carries the CE marking accordingly. However, due to
differences between the individual PSTNs provided in different countries/regions,
the approval does not, of itself, give an unconditional assurance of successful
operation on every PSTN network termination point. In the event of problems,
you should contact your equipment supplier in the first instance.

European Network Compatibility Declarations
(European Union Only)

This equipment has been designed to work with analogue DTMF Networks
(TBR-21 compliant).

This equipment may have internetworking difficulties in PSTN networks that
only support Pulse Dialing. Please consult with your network operator for further
assistance.

UK Compliance Information

This modem is approved by the Secretary of State at the Department of Trade
and Industry for connection to a single exchange line of the public switch
telephone network run by certain licensed public telecommunication operators
or systems connected thereto. (Direct exchange lines only, not shared service or
1-1 carrier systems.)

This modem is also suitable for connection to Private Automatic Branch Exchanges
(PABXs) which return secondary proceed indication.

If this modem is to be used with a PBX which returns secondary proceed
indication, no more than two pauses of four seconds duration each should be
inserted between the initial PSTN access digit and the number to be dialed.
This is to avoid interference to the PTO network.

If this modem is to be used with a PBX which has extension wiring owned by BT,
connection of the modem to the PBX can only be carried out by BT; or, by the
authorised maintainer of the PBX unless the authorised maintainer has been given
14 days written notice that the connection is to be made by another person, and
that period of notice has expired.

This modem is suitable for use only on telephone lines provided with Loop­Disconnect or Multi-Frequency Dialing facilities.

Users of this modem are advised that the approval is for connection to the PSTN
via the telephone line interface supplied with it. Connection of a modem to the
PSTN by any other means will invalidate the approval.

There is no guarantee of correct working in all circumstances. Any difficulties
should be referred to your supplier.

Some network operators require that intended users of their network request
permission to connect and for the installation of an appropriate socket.

Ringer Equivalence Number

The ringer equivalence number (REN) of this modem is 1. REN is a guide to the
maximum number of apparatuses that can be simultaneously connected to one
telephone line. The REN value of each apparatus is added together, and should
not exceed 4. Unless otherwise marked, a telephone can be assumed to have
a REN value of 1.

Approved Usage

This modem is approved only for the following:

■

Storage of telephone numbers for retrieval by a predetermined code

■

Detection of initial proceed indication

■

Automatic calling/Automatic answering

■

Tone dete cti o n

■

Operation in the absence as a secondary proceed indication

■

Loudspeaker facility

This modem is NOT suitable for use as an extension to a payphone.

This modem is not approved for connection to UK private speechband services.

This modem does not support the automatic redial function.

Any other usage will invalidate the approval of your modem, if, as a result, it
then ceases to conform to the standards against which approval was granted.

The approval of this modem is INVALIDATED if the apparatus is subject to
modification in any material way not authorised by the BABT, or if it is used with
or connected to external software that has not been formally accepted by BABT.

Storage of Numbers

It is advisable to check the telephone numbers stored in your modem immediately
after programming.

In order to prevent the misdirection of class and network interference, please
ensure that all manually programmed telephone numbers are correctly entered.

The number you enter to dial may optionally contain a PAUSE character (a
comma) to allow this modem to operate with a PABX. Each comma gives a
two-second delay.

Warning: When using this device, basic safety precautions
should always be followed to reduce the risk of fire, electric
shock, and injury to persons, including the following:

■

Do not use this product near water, for example, near
a bathtub, wash bowl, kitchen sink or laundry tub, in a
wet basement or near a swimming pool.

■

Avoid using this product during an electrical storm. There
may be a remote risk of electric shock from lightning.

■

Do not use this product to report a gas leak in the vicinity
of the leak.

■

Always disconnect the modem cable before opening the
equipment enclosure or touching an uninsulated modem
cable, jack or internal components.

■

If this product was not provided with a telephone line cord,
use only No. 26 AWG or larger telecommunication line cord
in order to reduce the risk of fire.

■

Do not plug a modem or telephone cable into the Network
Interface Card (NIC) receptacle.

SAVE THESE INSTRUCTIONS

Additional Safety Information

This product has not been evaluated for connection to an “IT” power system (an AC
distribution system with no direct connection to earth, according to IEC 60950).

AC Power Safety Warning

Proper Electrical Connection (Norway and Sweden only)
Advarsel: Apparatet må kun tilkoples jordet stikkontakt.
Var n ing ! Apparaten skall anslutas till jordat uttag när den
ansluts till ett nätverk.

Warning: Install the computer near an AC outlet. The AC

power cord is your HP Pavilion’s main AC disconnecting
device, and must be easily accessible at all times. For your
safety, the power cord provided with your system has a
grounded plug. Always use the power cord with a properly
grounded wall outlet, to avoid the risk of electrical shock.

Warning: Your system is provided with a voltage select switch
for use in a 115 or 230 VAC power system. The voltage select
switch has been pre-set to the correct voltage setting for use
in the particular country/region where it was initially sold.
Changing the voltage select switch to the incorrect position
can damage your PC, and void any implied warranty.

Warning: To reduce the possibility of an electric shock from
the telephone network, plug your computer into the AC outlet
before connecting it to the telephone line. Also, disconnect the
telephone line before unplugging your computer from the
AC power outlet.

Warning: Always disconnect the modem cord from the
telephone system before installing or removing your
computer cover.

Warning: Do not operate the computer with the cover
removed.

Warning: The power supply is not user-serviceable. To
prevent damage to the power supply, have a qualified
person repair or replace it. All other components are
user-serviceable.

Warning: For your safety, always unplug the system
from its power source and from any telecommunications
systems (such as phone lines), networks, or modems before
performing any of the procedures described in this guide.
Failure to do so may result in personal injury or equipment
damage. Hazardous voltage levels are inside the power
supply and modem of this product.

Lithium Battery Caution

Warning: The PC uses a lithium battery, type CR2032.

There is danger of explosion if the battery is incorrectly
replaced. Replace only with the same, or equivalent, type
recommended by the manufacturer. Dispose of used
batteries according to the manufacturer’s instructions.

Laser Safety Statement

Class 1 LED Product

The CD-ROM and DVD-ROM drives contain a laser system and are classified as a
“Class 1 Laser Product” under a U.S. Department of Health and Human Services
(DHHS) Radiation Performance standard according to the Radiation Control for
Health and Safety Act of 1968.

Should the unit ever require maintenance, contact an authorised service location.

Warning: Use of controls, adjustments, or performance
procedures other than those specified in the Upgrading and
Servicing the PC guide may result in hazardous radiation
exposure. To prevent direct exposure to laser beam, do not
try to open the enclosure of the CD-ROM or DVD-ROM.

Laser Product Label

The following label or equivalent is located on the surface of HP laser products:

This label indicates that the
product is classified as a
CLASS 1 LASER PRODUCT. This
label appears on a laser device
installed in your product.

TV Antenna Connectors Protection

External Television Antenna Grounding

If an outside antenna or cable system is connected to the product, be sure
the antenna or cable system is electrically grounded so as to provide some
protection against voltage surges and built-up static charges. Article 810 of the
National Electrical Code, ANSI/NFPA 70, provides information with regard to
proper electrical grounding of the mast and supporting structure, grounding of the
lead-in wire to an antenna-discharge unit, size of grounding conductors, location
of antenna-discharge unit, connection to grounding electrodes, and requirements
for the grounding electrode.

Lightning Protection

For added protection of any Hewlett-Packard product during a lightning storm, or
when it is left unattended and unused for long periods of time, unplug the product
from the wall outlet and disconnect the antenna or cable system. This will prevent
damage to the product from lightning and power line surges.

7

6

5

4

3

Antenna Grounding

Reference

1

2

3

4

5

6

7

1

Antenna Grounding

Grounding Component

Electric Service Equipment

Power Service Grounding Electrode System
(NEC Art 250, Part H)

Ground Clamps

Grounding Conductors (NEC Section 810-21)

Antenna Discharge Unit (NEC Section 810-20)

Ground Clamp

Antenna Lead in Wire

2

Power Lines

An outside antenna system should not be located in the vicinity of overhead
power lines or other electric light or power circuits, or where it can fall into such
power lines or circuits.

Warning: When installing an outside antenna system,
extreme care should be taken to keep from touching such
power lines or circuits as contact with them could be fatal.

© 2003 Hewlett-Packard Company
© 2003 Compaq Information Technologies Group, L.P.
All rights reserved.