hp pavilion home pc
support guide
where to get help
warranty and license information
declaration of conformity
operating specifications
regulatory and safety information
Where to Get Help
Follow these steps when
you need help from HP:
help
1 Check the setup poster and
the Quick Start Guide for
help with setting up and
using your PC.
For faster help, be sure to
register your HP Pavilion
home PC by e-mail, on the
Web at
http://www.register.hp.com
or by phone.
HP Support Web site:
Use Help on your PC to get
help with your hardware and
software. Click Start and
then click Help and
Support.
For help online, go to the
HP Customer Care Centre
Web site at
http://www.hp.com/
cposupport/loc/regional.html
http://www.hp.com/cposupport/loc/regional.html
HP Registration Web site:
http://www.register.hp.com
Software Support
If you have questions about your software, contact or visit your software vendor
Web site at the appropriate Web address below:
Software Company Web Address
Adobe http://www.adobe.com
InterVideo http://www.intervideo.com/
jsp/Home.jsp
Pinnacle Systems http://www.pinnaclesys.de/uk
Veritas http://www.veritas.com/uk
Hewlett-Packard Software License Terms
The following License Terms govern your use of the accompanying Software, unless you have a
separate signed agreement with HP.
License Grant
HP grants you a license to use one copy of the Software. “Use” means storing, loading, installing,
executing, or displaying the Software. You may use the Software only on one computer or
processor at any one time. You may not modify the Software, or disable any licensing or control
features of the Software. If the Software is licensed for “concurrent use,” you may not allow more
than the maximum number of authorised users to Use the Software concurrently.
Ownership
The Software is owned and copyrighted by HP, its subsidiaries, or its third-party suppliers. Your
license confers no title to, or ownership in, the Software and is not a sale of any rights in the
Software. HP’s third-party suppliers may protect their rights in the event of any violation of these
License Terms.
Copies and Adaptations
You may only make copies or adaptations of the Software for archival purposes or when copying
or adaptation is an essential step in the authorised Use of the Software. You must reproduce all
copyright notices in the original Software on all copies or adaptations. You may not copy the
accompanying documentation, even in part, without HP’s prior written consent. You may not copy
the Software or documentation onto any public network.
No Disassembly or Decryption
You may not disassemble or decompile the Software unless HP’s prior written consent is obtained.
In some jurisdictions, HP’s consent may not be required for limited disassembly or decompilation.
Upon request, you will provide HP with reasonably detailed information regarding any disassembly
or decompilation. You may not decrypt the Software unless decryption is a necessary part of the
operation of the Software.
Transfer
Your license will automatically terminate upon any transfer of the Software. Upon transfer, you must
deliver the Software, including any copies and related documentation, to the transferee. The
transferee must accept these License Terms as a condition to the transfer.
Termination
HP may terminate your license upon notice for failure to comply with any of these License Terms.
Upon termination, you must immediately destroy the Software, together with all copies,
adaptations, and merged portions in any form.
Export Requirements
You may not export or re-export the Software or any copy or adaptation in violation of any
applicable laws or regulations.
Restricted Rights
The Software and any accompanying documentation have been developed entirely at private
expense. They are delivered and licensed as “commercial computer software” as defined in DFARS
252.227-7013 (Oct 1988), DFARS 252.211-7015 (May 1991), or DFARS 252.227-7014 (Jun
1995), as a “commercial item” as defined in FAR 2.101(a), or as “Restricted computer software”
as defined in FAR 52.227-19 (Jun 1987) (or any equivalent agency regulation or contract clause),
whichever is applicable. You have only those rights provided for such Software and any
accompanying documentation by the applicable FAR or DFARS clause or the HP standard software
agreement for the product involved.
(Rev. 090502)
Hewlett-Packard Limited Warranty Statement
HP PRODUCT DURATION OF LIMITED WARRANTY
Hardware 1 year
Software 30 days
HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies are free
from defects in materials and workmanship. This warranty begins on the date of purchase, and
continues for the period specified above.
HP warrants to you, the end-user customer, that the software will not fail to execute its programming
instructions due to defects in material and workmanship when properly installed and used. HP does
not warrant that software will operate in hardware and software combinations selected by you, or
meet requirements specified by you.
Where a network interface card (NIC) has been factory preinstalled by HP in the HP Pavilion, HP
warrants that the correct drivers are installed, and that the HP Pavilion will recognise the NIC.
However, HP’s warranty does NOT cover connectivity issues, which are NOT supported.
HP products may contain remanufactured parts equivalent to new in performance, or may have
been subject to incidental use.
If HP receives notice of such defects during the warranty period, HP will, at its option, either repair
or replace the affected products that prove to be defective. In case of defective software, HP will
replace software media that does not execute its programming instructions due to such defect.
Replacement parts or units will be either new or equivalent to new in performance.
If HP is unable, within a reasonable time, to repair or replace any product to a condition as
warranted, you will be entitled to a refund of the purchase price on a pro-rated basis upon prompt
return of the product. Refunds within the first 3 months of ownership will be refunded at 100% of
purchase price. Refunds within 3–6 months of ownership will be refunded at 85% of purchase
price. Refunds within 6–9 months of ownership will be refunded at 55% of purchase price. Refunds
within 9–12 months will be refunded at 35% of purchase price.
HP’s limited warranty is valid in any country/region or locality where HP has a support presence
for this product and where HP has marketed this product. The level of warranty service you receive
may vary according to local standards. HP will not alter form, fit, or function of the product to make
it operate in a country/region for which it was never intended to function for legal or regulatory
reasons.
HP does not warrant that the operation of the products will be uninterrupted or error-free.
HP’s warranty does not apply to defects resulting from (a) improper or inadequate maintenance or
calibration, (b) software, interfacing, parts, or supplies not supplied by HP, (c) unauthorised
modification or misuse, (d) operation outside of the published environmental specifications for the
product, (e) improper site preparation, (f) unauthorised maintenance or repair, or (g) abuse,
negligence, accident, loss or damage in transit.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE YOUR SOLE AND
EXCLUSIVE REMEDIES, AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR
ORAL, IS EXPRESSED OR IMPLIED. TO THE EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED
WARRANTY OR CONDITION OF SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR
PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE.
Some countries/regions, states, or provinces do not allow limitations on the duration of an implied
warranty, so the above limitation or exclusion might not apply to you. This warranty gives you
specific legal rights, and you might also have other rights that vary from country/region to
country/region, state to state, or province to province.
EXCEPT TO THE EXTENT LAWFULLY PERMITTED, THESE WARRANTY TERMS DO NOT EXCLUDE,
RESTRICT, OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.