HP Pavilion 590-p0040 User Manual
User Guide
© Copyright 2015, 2017 HP Development
Company, L.P.
Intel, Celeron, Pentium, and Thunderbolt are
trademarks of Intel Corporation in the U.S. and
other countries. Windows is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.
For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS
Licensing Limited. DTS, the Symbol, & DTS and
the Symbol together are registered
trademarks, and DTS Sound is a trademark of
DTS, Inc. © DTS, Inc. All Rights Reserved
Product notice
This guide describes features that are common
to most products. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
.
For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS
Licensing Limited. DTS, the Symbol, & DTS and
the Symbol together are registered
trademarks, and DTS Studio Sound is a
trademark of DTS, Inc. © DTS, Inc. All Rights
Reserved .
For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS
Licensing Limited. DTS, the Symbol, & DTS and
the Symbol together are registered
trademarks, and DTS Sound+ is a trademark of
DTS, Inc. © DTS, Inc. All Rights Reserved
.
For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS
Licensing Limited. Play-Fi and the icon are
trademarks of DTS, LLC. © DTS, Inc. All Rights
Reserved .
To access the latest user guides or manuals for
your product, go to http://www.hp.com/
support, and select your country. Select Find
your product, and then follow the on-screen
instructions.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Fifth Edition: May 2017
First Edition: August 2015
Document Part Number: 823891-005
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by the International Standard for Safety
of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Processor conguration setting (select products only)
IMPORTANT: Select products are congured with an Intel® Pentium® N35xx/N37xx series or a Celeron®
N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is
congured as described, do not change the processor conguration setting in mscong.exe from 4 or 2
processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory
reset to restore the original settings.
v
vi Processor conguration setting (select products only)
Table of contents
1 Getting information ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 3
Locating hardware ................................................................................................................................................. 3
Locating software .................................................................................................................................................. 3
Setting up your computer ...................................................................................................................................... 3
3 Connecting to a network ................................................................................................................................ 6
Connecting to a wireless network ......................................................................................................................... 6
Connecting to a wired network—LAN (select products only) ............................................................................... 9
Connecting to your mobile device (select products only) ..................................................................................... 9
4 Enjoying entertainment features .................................................................................................................. 11
Using the camera (select products only) ............................................................................................................. 11
Using audio .......................................................................................................................................................... 11
Using video .......................................................................................................................................................... 12
5 Navigating the screen .................................................................................................................................. 18
Using touch gestures ........................................................................................................................................... 18
Using the keyboard and mouse ........................................................................................................................... 18
6 Securing your computer and information ....................................................................................................... 20
Computer security features ................................................................................................................................. 20
7 Troubleshooting .......................................................................................................................................... 21
Computer does not start ..................................................................................................................................... 21
Power ................................................................................................................................................................... 22
Display (monitor) (select products only) ............................................................................................................. 22
Keyboard and mouse (with cable) ....................................................................................................................... 23
Keyboard and mouse (wireless) .......................................................................................................................... 23
Speakers and sound ............................................................................................................................................. 23
Internet access ..................................................................................................................................................... 24
Software troubleshooting ................................................................................................................................... 25
vii
8 Backing up, restoring, and recovering ........................................................................................................... 27
Creating recovery media and backups ................................................................................................................ 27
Using Windows tools ........................................................................................................................................... 28
Restore and recovery ........................................................................................................................................... 29
9 Maintaining your computer .......................................................................................................................... 32
Improving performance ....................................................................................................................................... 32
Updating programs and drivers .......................................................................................................................... 32
Cleaning your computer ...................................................................................................................................... 33
Shipping your computer ...................................................................................................................................... 33
10 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 34
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 35
11 Specications ............................................................................................................................................ 36
Operating specications ...................................................................................................................................... 36
12 Electrostatic Discharge .............................................................................................................................. 37
13 Accessibility .............................................................................................................................................. 38
Supported assistive technologies ....................................................................................................................... 38
Contacting support .............................................................................................................................................. 38
14 Support information .................................................................................................................................. 39
How to get help .................................................................................................................................................... 39
Where to get help ................................................................................................................................................ 39
Customer support for repairs .............................................................................................................................. 40
Before upgrading your hardware ........................................................................................................................ 40
Index ............................................................................................................................................................. 41
viii
1 Getting information
Tasks Instructions
●
Set up your computer Setup Instructions or Quick Setup poster
– or –
See Getting to know your computer on page 3.
●
Connect to the Internet See Connecting to a network on page 6.
●
Recover factory settings See Backing up, restoring, and recovering on page 27.
●
See how-to videos about using the
features of your computer
●
Learn how to use the Windows® operating
system
●
Find Windows password information
●
Find links to driver updates
●
Read frequently asked questions
●
Troubleshoot the most common
computer hardware and software issues
Go to http://www.hp.com/supportvideos (English only).
Get started app:
▲ Select the Start button, and then select the Get started app.
See Troubleshooting on page 21.
●
Find electronic user guides and
specications for your computer model
●
Order parts and nd additional
troubleshooting help
●
Upgrade or replace components of your
computer
●
Connect to a TV (select products only)
●
Get up-to-date information and help from
the Windows community
●
Maintain your computer HP Support Assistant maintains your computer performance and resolves problems quickly by
●
Find safety and regulatory notices Regulatory, Safety and Environmental Notices
To access the latest user guides or manuals for your product, go to http://www.hp.com/support,
and select your country. Select Find your product, and then follow the on-screen instructions.
For HP support, go to http://www.hp.com/support.
Go to http://www.hp.com/support/consumer-forum.
using automated updates, diagnostic tools, and guided assistance.
▲ Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
See Maintaining your computer on page 32.
To access this document:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP Documentation.
●
Find ergonomic information Safety & Comfort Guide
To access this guide:
1
Tasks Instructions
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP Documentation.
‒ or –
▲ Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the Internet to access the latest version of the user
guide.
●
Find computer warranty information Limited Warranty*
To access this document:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP Documentation.
‒ or –
▲ Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the Internet to access the latest version of the user
guide.
*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries
or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can
request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you can write to HP at POD, PO Box 161,
Kitchener Road Post Oice, Singapore 912006. Include your product name, and your name, phone number, and postal address.
2 Chapter 1 Getting information
2 Getting to know your computer
Locating hardware
Your computer features top-rated components. This chapter provides details about your components, where
they’re located, and how they work.
To nd out what hardware is installed on your computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲
Select the Start button.
‒ or –
Right-click the Start button, and then select Apps and Features.
Setting up your computer
WARNING! To reduce the risk of electrical shock or damage to your equipment:
●
Place the computer in a location away from water, dust, moisture, and soot. These environmental
factors can increase the temperature inside your computer or cause re or electrocution.
●
Do not disable the power cord grounding pin. The grounding pin is an important safety feature.
●
Plug the power cord into an AC outlet that is easily accessible at all times.
●
Disconnect power from the equipment by unplugging the power cord from the AC outlet. To prevent
direct exposure to the laser beam, do not try to open the enclosure of the CD or DVD drive.
●
The power supply is preset for the country or region in which you purchased your computer. If you move,
check the voltage requirements for your new location before plugging the computer into an AC outlet.
To reduce the risk of serious injury read the Safety & Comfort Guide. To access this guide, go to
http://www.hp.com/ergo.
1. Place the computer so that all ventilation openings are unobstructed and cabling is not in a walkway or
where it can be stepped on or damaged by placing furniture on it.
2. When connecting all power cords from the monitor, computer, and accessories to an uninterruptible
power supply (UPS), it is recommended that you use a power surge protection detection device. If the
computer has a television tuner, or a modem or telephone connection, protect the computer by using
surge protection with these signal inputs as well. Connect the television cable or the telephone line cord
to the surge protection device, and then connect the device to the computer.
3. Download and install operating system updates.
Locating hardware 3
a. Find out what operating system and version your computer is currently running.
Select the Start button, select the Settings icon , select System, and then select About.
b. Go to http://www.hp.com/support.
c. Select Find your product, and then follow the on-screen instructions.
4. Look in the computer box for additional printed details or updates.
After you complete the initial computer setup, you might want to install additional hardware devices or
software. Check the operating system, memory, and other requirements listed for these items before
purchasing them for your computer. Follow the software manufacturer's directions to install the new
software.
NOTE: Use only licensed original software. Installing copied software could result in an unstable
installation, infect the computer with a virus, or be illegal.
NOTE: A security solution is designed as a deterrent, but it might not be able to prevent theft, mishandling,
or software attacks.
Adjusting Low Blue Light Mode (select products only)
Decreasing the blue light emitting from the display reduces the blue light exposure to your eyes. HP
computers provide a setting to reduce blue light output and create a more relaxing and less stimulating image
while you read content on the screen. To adjust your monitor to a comfortable viewing light, follow the steps
below.
To adjust the blue light output from the display:
1. Open the HP Display Control app.
2. Select your desired setting:
●
Low Blue Light: TUV certied. Reduces the blue light for improved eye comfort
●
Night: Adjusts to the lowest blue light and reduces the impact on sleep
●
Reading: Optimizes blue light and brightness for indoor viewing
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup, and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
located on the Web at http://www.hp.com/ergo.
Shutting down (turning o) the computer
CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work before
shutting down the computer.
The Shut down command closes all open programs, including the operating system, and then turns o the
display and computer.
Shut down the computer under any of the following conditions:
●
When you need to access components inside the computer
●
When you are connecting an external hardware device that does not connect to a USB or video port or to
a headphone or microphone jack
●
When the computer will be unused and disconnected from external power for an extended period
4 Chapter 2 Getting to know your computer
Although you can turn o the computer with the power button, the recommended procedure is to use the
Windows Shut down command.
NOTE: If the computer is in the Sleep state or in Hibernation, rst exit Sleep or Hibernation by briey
pressing the power button.
1. Save your work and close all open programs.
2. Select the Start button, select the Power icon, and then select Shut down.
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the
following emergency procedures in the sequence provided:
●
Press ctrl+alt+delete, select the Power icon, and then select Shut down.
●
Press and hold the power button for at least 10 seconds.
●
Disconnect the computer from external power.
Setting up your computer 5
3 Connecting to a network
Your computer can travel with you wherever you go. But even at home, you can explore the globe and access
information from millions of websites using your computer and a wired or wireless network connection. This
chapter will help you get connected to that world.
Connecting to a wireless network
Your computer may be equipped with one or more of the following wireless devices:
●
WLAN device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi
networks, wireless LANs, or WLANs) in corporate oices, your home, and public places such as airports,
restaurants, coee shops, hotels, and universities. In a WLAN, the mobile wireless device in your
computer communicates with a wireless router or a wireless access point.
●
HP Mobile Broadband Module—Gives you wireless connectivity over a wireless wide area network
(WWAN), a much larger area. Mobile network operators install base stations (similar to cell phone
towers) throughout large geographic areas, eectively providing coverage across entire states, regions,
or even countries.
●
Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled
devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device
communicates directly with other devices, and devices must be relatively close together—typically
within 10 meters (approximately 33 feet) of each other.
Using the wireless controls
You can control the wireless devices in your computer using one or more of these features:
●
Airplane mode key (also called wireless button or wireless key) (referred to in this chapter as airplane
mode key)
●
Operating system controls
Airplane mode key
The computer may have an airplane mode key, one or more wireless devices, and one or two wireless lights.
All the wireless devices on your computer are enabled at the factory.
The wireless light indicates the overall power state of your wireless devices, not the status of individual
devices.
Operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network, and
diagnose and repair network problems.
To use operating system controls:
1. Type control panel in the taskbar search box, and then select Control Panel.
2. Select Network and Internet, and then select Network and Sharing Center.
6 Chapter 3 Connecting to a network
Connecting to a WLAN
NOTE: When you are setting up Internet access in your home, you must establish an account with an
Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will
help set up the modem, install a network cable to connect your wireless router to the modem, and test the
Internet service.
To connect to a WLAN, follow these steps:
1. Be sure that the WLAN device is on.
2. Select the network status icon in the taskbar, and then connect to one of the available networks.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and
then select Next to complete the connection.
NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.
NOTE: If you do not see the WLAN you want to connect to, right-click the network status icon in the
taskbar, and then select Open Network and Sharing Center. Select Set up a new connection or
network. A list of options is displayed, allowing you to manually search for and connect to a network or
to create a new network connection.
3. Follow the on-screen instructions to complete the connection.
After the connection is made, select the network status icon at the far right of the taskbar, to verify the name
and status of the connection.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router
manufacturer, and interference from other electronic devices or structural barriers such as walls and oors.
Connecting to a wireless network 7
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