HP Pavilion 504a, Pavilion 514a, Pavilion 544a, Pavilion 564a Warranty and Support Guide

hp pavilion home pc

support guide

where to get help

warranty and license information

declaration of conformity

operating specifications

regulatory and safety information

Where to Get Help

Follow these steps when

you need help from HP:

help

1 Check the setup poster and

the Quick Start Guide for
help with setting up and using
your PC.

For faster help, be sure to

register your HP Pavilion
home PC by using the
Electronic Registration
program on your PC or
on the Web at

http://register.hp.com

Use Help on your PC to get

help with your hardware
and software. Click Start
and then click Help and

Support.

HP Support Web site:

http://www.hp.com/cposupport

For help online, go to the

HP Customer Care Center
Web sit e at

http://www.hp.com/cposupport

for technical information or to
get software updates.

If you have not solved

the problem, call the
HP Customer Care Center
at the appropriate number
below.

Australia: 1300 721 147

New Zealand: 0 800 441 147

Hours of Operation (local time):

Mon.–Fri. 10–9, Sat.–Sun. 10–4

Hours are subject to change without notice.

HP Registration Web site:

http://register.hp.com

Software Support

If you have questions about your software or ISP (Internet Service Provider), call or visit your
software or ISP vendor’s Web site. The appropriate number or Web address is listed below.
Some of these Web addresses may be listed in the Favorites list found in your Internet
Explorer browser. Phone and e-mail support may not exist if no information is given. For
software not listed, the HP Customer Care Center provides 30-day limited support.

Internet Service Provider

OzEmail (Australia) 132 884

Phone — E-mail

Web Address

[e-mail]
www.ozemail.com.au/info/
frameset_techsupport.html

Xtra (New Zealand) 0800 22 55 98

[e-mail]
xtra.co.nz

Software Title and Company

Acrobat Reader by Adobe www.pacific.adobe.com/support/

main.html

ArcSoft Software Suite: Greeting
Card Creator, Funhouse, & Photo
Impression

Game Channel by Wild Tangent [e-mail]

HP RecordNow by Veritas
(w/DVD+RW/+R option only)

MusicMatch Jukebox [e-mail]

MyDVD by Sonic
(w/DVD+RW/+R option only)

Norton AntiVirus 2003 by
Symantec

ShowBiz by ArcSoft
(w/1394 option only)

WinDVD by InterVideo

(w/DVD-ROM option only)

[e-mail]
www.arcsoft.com/support/
supportmain.html

www.wildtangent.com

support.veritas.com/menu_
ddProduct_MYCD.htm

www.musicmatch.com/form/
support/tech

mydvd.sonic.com/support

www.symantec.com/region/
reg_ap/servsupp.html

www.arcsoft.com/support/
supportmain.html

[e-mail]
www.intervideo.com

Phone — E-mail

Web Address

Warranty and License Information

To Our Valued Customer

Congratulations on your decision to purchase an HP Pavilion home PC! During development, the
HP Pavilion must pass extensive quality tests to meet the rigorous standards that have made HP
famous for quality and reliability.

All HP Pavilions go through a comprehensive quality test to ensure the PC is working correctly
before it leaves our factory. In addition, we have placed a security seal on your PC to indicate that
it has not been tampered with since it left our factory.

We know that expanding and upgrading are key benefits for all customers. We are proud to make
this a key differentiator for our HP Pavilion and understand that you may wish to upgrade your PC
to meet your specific needs.

Any hardware upgrades that you intend to do should only be done after you have completely set
up your new HP Pavilion. Refer to the setup poster included with your system for help with setting
up. If you have any problems setting up your system and turning it on, immediately contact the
HP Customer Care Center listed earlier in the Support Guide, and an HP Customer Representative
will assist you. This must be done first before attempting to upgrade your system.

By breaking the security seal on the back of the HP Pavilion, you are confirming that the
HP Pavilion was working properly before you attempted to upgrade your system. Once the security
seal has been broken, your HP Pavilion is then, to the extent allowed by local law, covered under
the terms and conditions listed in your Support Guide.

Thank you for choosing the HP Pavilion. We hope you enjoy discovering the exciting things you
can do with it!

HP Customer Care

Easy to reach. Easy to use. Award-winning HP Customer Care is our promise to help you get the
most from your HP Pavilion. Whether with tools located on your PC, from information on the Web,
by phone, or through your local retailer, you’ll find what you need.

Problems? HP Will Help

Your new HP Pavilion computer is built to work right now — and for many years to come. But it is
a complex, powerful machine, and sometimes things go wrong. If that happens to your computer,
Hewlett-Packard is ready to help.

Getting Started

Follow the setup poster and the Quick Start Guide for help with setting up and using your PC.

Register Your PC

It is always best to register your PC. This allows for quicker help when you need it. You can register
your PC by the electronic registration program that automatically starts when you first turn on your
PC. Or, you can register on the Web at http://register.hp.com

See What You Can Do

There’s lots of helpful information included with your HP Pavilion. First look at Help on your
Windows
give you suggestions on how to fix the problem.

Within the Help and Support Center, you can get the latest news from HP about your PC. Be sure to
also check the updates from HP that are sent to your desktop from time to time.

Next, try a little surfing! The HP Web site has updated software, tips and tricks, answers for
common problems, and other information. Go to http://www.hp.com/cposupport and search for
your HP Pavilion model.

®

desktop (to access it, click Start on the taskbar). It contains more detailed help and will

Call HP Customer Care Center

Finally, if these steps don’t help, you can reach a real, knowledgeable person by calling the
HP Customer Care Center in your area. Phone assistance to get you up and running is free for
30 days from the time you purchased your computer. After 30 days, there may be a charge, but
the helpful support is still available.

And, if Necessary: Get Repair

If your computer needs to be repaired or to have parts replaced, you have two choices.

1 You can easily replace many of your HP Pavilion parts that are considered consumer replaceable. This

is the fastest method of repair, as many times we can send the part directly to your home or business
in a few days. This service is free for one year from the date you purchased your computer.

2 If a repair is necessary, the HP Customer Care Center will make arrangements to fix your computer.

This service is free for one year from the date you purchased your computer.

There are a few limitations and exclusions to this warranty (as well as some important details),
which are described in the following section.

The Legal Language

Hewlett-Packard Limited Warranty Statement

HP PRODUCT DURATION OF LIMITED WARRANTY

Hardware — Parts and Labor: 1 Year

Phone assistance to get you up-and-running: 30 days

HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies will be free
from defects in materials and workmanship after the date of purchase, for the period specified
above. If HP receives notice of such defects during the warranty period, HP will, at its option, either
repair or replace products which prove to be defective. Replacement products may be either new
or equivalent in performance to new.

HP warrants to you that HP software will not fail to execute its programming instructions after the
date of purchase, for the period specified above, due to defects in material and workmanship
when properly installed and used. If HP receives notice of such defects during the warranty period,
HP will replace software which does not execute its programming instructions due to such defects.

HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is
unable, within a reasonable time, to repair or replace any product to a condition as warranted,
you will be entitled to a refund of the purchase price on a prorated basis upon prompt return of the
product.

HP products may contain remanufactured parts equivalent to new in performance or may have
been subject to incidental use.

Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or
calibration, (b) software, interfacing, parts, or supplies not supplied by HP, (c) unauthorized
modification or misuse, (d) computer viruses of any origin, (e) operation outside of the published
environmental specifications for the product, (f) improper site preparation or maintenance or
(g) unplanned acts of nature, such as floods, tornadoes, lightning strikes, hurricanes, or
earthquakes. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE
EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS
EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A
PARTICULAR PURPOSE. Some countries/regions, states, or provinces do not allow limitations on the
duration of an implied warranty, so the above limitation or exclusion might not apply to you. This
warranty gives you specific legal rights and you might also have other rights that vary from
country/region to country/region, state to state, or province to province.

HP’s limited warranty is valid in any country/region or locality where HP has a support presence
for this product and where HP has marketed this product. The level of warranty service you receive
may vary according to local standards. HP will not alter form, fit, or function of the product to make
it operate in a country/region for which it was never intended to function for legal or regulatory
reasons.