HP Pavilion 512c, Pavilion 512w, Pavilion 512x, Pavilion 522c, Pavilion 522n Warranty and Support Guide

...

pavilion home pc

support guide

where to get help

warranty and license information

declaration of conformity

operating specifications

regulatory and safety information

Filename: MA2NAodm.doc Title: HP-Print2k.dot Template: HP-Print2K_vertical.dot Author: billm Last Saved By: WASSER, Inc. Revision #: 17 Page: 1 of 18 Printed: 03/21/02 08:54 AM

Filename: MA2NAodm.doc Title: HP-Print2k.dot Template: HP-Print2K_vertical.dot Author: billm Last Saved By: WASSER, Inc. Revision #: 17 Page: 2 of 18 Printed: 03/21/02 08:54 AM

HP Pavilion home PC

where to get help

Follow these steps when

you need help from HP:

Check the setup poster and

Quick Start Guide

the help with setting up your PC.

for

help

For help online, go to the

HP Customer Care Center Web site at

For faster help, be sure to

http://www.register.hp.com or by phone. Use Help on your PC to get

help with your hardware and software. Click Start and then click Help and

Support.

HP Support Web site:

http://www.hp.com/cposupport

HP Customer Care Center

U.S.: 208-323-2551

Canada: 905-206-4663

Hours: 24 hours, 7 days

http://www.hp.com/cposupport

If you have not solved

the problem, call the HP Customer Care Center at

208-323-2551 (U.S.) or 905-206-4663 (Canada).

HP Registration Web site:

http://register.hp.com

Filename: MA2NAodm.doc Title: HP-Print2k.dot Template: HP-Print2K_vertical.dot Author: billm Last Saved By: WASSER, Inc. Revision #: 17 Page: 3 of 18 Printed: 03/21/02 08:54 AM

Software Support

Software Title and Company Phone — Web Address

America Online

ArcSoft

AT&T WorldNet

CompuServe 2000

Detto Technologies

Disney’s Blast Online

EarthLink

InterVideo

MusicMatch

Prodigy Internet Services

Quicken Basic

Veritas

(only CD-RW and DVD+R/RW models)

Yahoo!

(only DVD models) www.intervideo.com

(Intuit)

— User Support

U.S.: 888-346-3704 Canada: 888-265-4357 www.aol.com

www.arcsoft.com

800-400-1447 www.att.net

800-944-9871 www.compuserve.com

866-338-8663 www.detto.com

972-389-3970 www.disney.com

dial-up customer service 800-890-6356

dial-up technical support 800-890-5128

DSL customer service and technical support 888-829-8466 www.earthlink.com

www.musicmatch.com

800-213-0992 www.prodigy.com

900-555-4688 www.intuit.com

www.veritas.com

www.yahoo.com

Filename: MA2NAodm.doc Title: HP-Print2k.dot Template: HP-Print2K_vertical.dot Author: billm Last Saved By: WASSER, Inc. Revision #: 17 Page: 4 of 18 Printed: 03/21/02 08:54 AM

Warranty and License Information

HP Customer Care

Easy to reach. Easy to use. HP Customer Care is our promise to help you get the most from owning your HP Pavilion home PC. Whether by tools located on your PC, by Web, by phone, or through your local retailer, you’ll find what you need. And you’ll find it fast. Be sure to register your HP Pavilion to get the full benefits of HP Customer Care. The brief information you provide helps HP Customer Care respond to you faster with more personalized proactive support options.

Problems? HP Will Help

Your new HP Pavilion computer is built to work right now — and for many years to come. But, it is a complex, powerful machine, and sometimes things go wrong. If that happens to your computer, Hewlett-Packard is ready to help. Here’s how.

What to Do First: See What You Can Do

There’s lots of helpful information included with your HP Pavilion. First look at Help on your Windows desktop (to access it, click suggestions on how to fix the problem. Next try a little surfing! The HP At Home Web site, at http://www.hp-at-home.com, has updated software, tips and tricks, common problems, and solutions.

What to Do Next: Call HP Customer Care Center

Finally, if these steps don’t help, you can reach a real, knowledgeable human by calling the HP Customer Care Center at 1-208-323-2551 in the U.S., and 1-905-206-HOME (1-905-206-4663) in Canada. Technical phone assistance to help diagnose potential hardware issues is free for the duration of the hardware warranty period. The HP Customer Care Center is available 24 hours a day and 7 days a week.

on the taskbar). It contains more detailed help and will give you

Start

And, if Necessary: Get Repair

Consumer Replaceable Parts

You can easily replace many of the HP Pavilion parts yourself, including monitor, keyboard, mouse, or speakers. This is the fastest method of repair, as many times we can send the part directly to your home or business in a few days. We pay the shipping and handling. This service is free for the duration of the hardware warranty period.

HP Unit Exchange Service

If you encounter a hardware failure in the computer itself, we will send you a refurbished replacement computer. You return the defective computer to us. We pay the shipping and handling both ways. This service is free for the duration of the hardware warranty period.

Send-In Repair Service

You can ship your PC to the HP Central Repair Center. We pay for the round-trip shipping and handling. This service is free for the duration of the hardware warranty period.

There are a few limitations and exclusions to this warranty (as well as some important details) and you’ll find them described, in legal language, beginning on the next page.

Filename: MA2NAodm.doc Title: HP-Print2k.dot Template: HP-Print2K_vertical.dot Author: billm Last Saved By: WASSER, Inc. Revision #: 17 Page: 5 of 18 Printed: 03/21/02 08:54 AM

Protect Your Investment

Upgrade your standard factory warranty for an additional 2 years with the HP SupportPack. Service coverage begins on product purchase date and the pack must be purchased within the first 180 days of product purchase. This program offers toll-free support 24 hours a day, 7 days a week. If our support team cannot fix your problem over the phone, service offerings include self-repair (via replaceable parts) or product repair or replacement free of charge. Optional in-home support is available as well. Available in U.S. only.

For more information please visit http://www.hp.com/go/hpsupportpack or call 1-888-999-4747.

The Legal Language

Hewlett-Packard Limited Warranty Statement

DURATION OF LIMITED WARRANTY

Hardware:

Original Systems — 1 year

Replacement Systems — For the duration of original product warranty or 90 days,

Technical phone assistance to diagnose potential hardware issues — 1 year

HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies will be free from defects in materials and workmanship after the date of purchase —

Original Systems — 1 year

Replacement Systems —

If HP receives notice of such defects during the warranty period, HP will replace products that prove to be defective. Replacement components (e.g., keyboard, monitor, mouse, etc.) may be either new or like new. Replacement computers will be refurbished.

HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for 30 (thirty) days, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media, which does not execute its programming instructions due to such defects.

HP warrants the operation of a network interface card (NIC) only if factory preinstalled by HP, as follows: HP will make sure the correct drivers are installed; HP will make sure that the HP Pavilion recognizes the NIC. NO CONNECTIVITY ISSUES ARE SUPPORTED.

HP does not warrant that the operation of HP products will be uninterrupted or error-free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product. Refunds within the first 3 months of ownership will be refunded at 100% of purchase price. Refunds within 3–6 months of ownership will be refunded at 85% of purchase price. Refunds within 6–9 months of ownership will be refunded at 55% of purchase price. Refunds within 9–12 months will be refunded at 35% of purchase price.

HP products may contain remanufactured parts, which are equivalent to new in performance or may have been subject to incidental use.

Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts, or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) computer viruses of any origin, (e) operation outside of the published environmental specifications for the product, (f) improper site preparation or maintenance, or (g) unplanned acts of nature, such as floods, tornadoes, lightning strikes, hurricanes, or earthquakes.

HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL. TO THE EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. Some

whichever is longer

For the duration of the original product warranty or 90 days, whichever is longer

Filename: MA2NAodm.doc Title: HP-Print2k.dot Template: HP-Print2K_vertical.dot Author: billm Last Saved By: WASSER, Inc. Revision #: 17 Page: 6 of 18 Printed: 03/21/02 08:54 AM

+ 12 hidden pages