Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, and Pentium are U.S. registered
trademarks of Intel Corporation. . Microsoft
and Windows are either registered trademarks
or trademarks of Microsoft Corporation in
the United States and/or other countries. SD
Logo is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: April 2017
Document Part Number: 924962-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See for
http://www.microsoft.com details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
2 Getting to know your computer ...................................................................................................................... 5
Buttons and speakers ............................................................................................................................................ 7
Special keys ............................................................................................................................................................ 9
Left side ............................................................................................................................................................... 11
Right side ............................................................................................................................................................. 12
Miscellaneous parts ............................................................................................................................................. 29
4 Removal and replacement preliminary requirements ..................................................................................... 30
Service considerations ......................................................................................................................................... 30
Plastic parts ....................................................................................................................................... 30
Cables and connectors ...................................................................................................................... 31
Hard drive .......................................................................................................................................... 39
Fan ..................................................................................................................................................... 49
System board .................................................................................................................................... 50
Power connector cable ...................................................................................................................... 66
6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 67
Using Computer Setup ......................................................................................................................................... 67
Using HP Sure Start (select products only) ......................................................................................................... 71
7 HP PC Hardware Diagnostics (UEFI) ............................................................................................................... 72
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 73
9 Backing up and recovering ............................................................................................................................ 75
Creating recovery media and backups ................................................................................................................ 75
Creating HP Recovery media (select products only) ......................................................................... 76
Using Windows tools ........................................................................................................................................... 77
Restore and recovery ........................................................................................................................................... 77
Recovering using HP Recovery Manager ........................................................................................... 78
What you need to know before you get started ............................................................. 78
Using the HP Recovery partition (select products only) ................................................. 79
vi
Using HP Recovery media to recover .............................................................................. 79
Changing the computer boot order ................................................................................ 80
Removing the HP Recovery partition (select products only) ......................................... 80
10 Power cord set requirements ...................................................................................................................... 81
Requirements for all countries ............................................................................................................................ 81
Requirements for specic countries and regions ................................................................................................ 81
Index ............................................................................................................................................................. 84
vii
viii
1Product description
CategoryDescription
Product NameHP Pavilion 15 Laptop PC (model numbers 15-cc000 through 15-cc099 and 15-cc500 through 15-cc599)
Processors
ChipsetIntegrated soldered-on-circuit (SoC)
GraphicsHybrid graphics:
●
Intel® Core™ i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (2133-MHz FSB, 4.0-GB L3
cache, 15-W)
●
Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor (2133-MHz FSB, 3.0-GB L3
cache, 15-W
NVIDIA™ N16S-GTR (GeForce 940MX) graphics subsystem with up to 4096-MB of discrete video memory
(256-MB×16 DDR3×8 pieces, 1.5V/1-GHz; available only on computer models equipped with an Intel Core i7
or Intel Core i5 processor)
NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to 2048-MB of discrete video memory (256MB×16 DDR3×4 pieces, 1.5V/1-GHz; available only on computer models equipped with an Intel Core i7 or
Intel Core i5 processor)
Internal graphics:
Intel HD Graphics 620 graphics subsystem with UMA video memory (available only on computer models
equipped with an Intel Core i3 or Intel Pentium processor)
Intel HD Graphics 610 graphics subsystem with UMA video memory (available only on computer models
equipped with an Intel Core i3 or Intel Pentium processor)
Support for HD decode, DX12, and high-denition multimedia interface (HDMI)
Solid-state hard drive: 1-TB, 5400-rpm, Hybrid 8-GB, 9.5-/7.2-mm
Optical drive
Audio and videoSupport for the following cameras:
2Chapter 1 Product description
●
Support for 9.0-mm tray load, SATA, xed (not modular)
●
Support for DVD±RW DL SuperMulti Drive
●
Support for M-disc
●
Support for zero-power optical drive
HP Wide Vision FHD infrared camera with indicator light and 2 infrared lights, USB 2.0, FHD hybrid BSI sensor,
f2.2, WDR, 88° wide eld of vision, 1080p by 30 frames per second
HP Wide Vision HD camera with indicator light, USB 2.0, HD BSI sensor, f2.0, WDR, 88° wide eld of vision,
720p by 30 frames per second
External media cardsMicro-Secure Digital (SD®) media reader slot
Ports
Keyboard/pointing
devices
Power requirementsSupport for a 3-cell, 41-WHr, 3.6-AHr, Li-ion battery
●
AC Smart Pin adapter plug
●
Audio-out (headphone)/audio-in (microphone) combo jack
●
HDMI v1.4 supporting up to 1920×1080 @ 60Hz
●
RJ-45 network
●
USB 3.x ports (2)
●
USB Type-C port
Full-sized, island-style keyboard
TouchPad requirements:
●
ClickPad with image sensor
●
MultiTouch gestures enabled
●
Support for Modern TrackPad gestures
●
Taps enabled as default
Support for the following AC adapters:
●
65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm)
●
65-W AC adapter (non-PFC, S-3P, 4.5-mm)
●
45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, non-slim)
Support for a 1.00-m power cord with a C5 connector in 16 countries/regions.
3
CategoryDescription
SecuritySecurity cable lock slot
Support for Trusted Platform Module (TPM) 2.0
Operating systemPreinstalled: Windows 10 and Windows 10 Professional
For developed market (ML): Windows 10 Home ML and Windows 10 Home Plus ML
For emerging market (EM/SL):
●
Windows 10 Home EM/SL
●
Windows 10 Home Plus EM/SL
●
Windows 10 Home Value Notebook EM/SL
●
Windows 10 Home Value Notebook Select Geo EM/SL
For China market: CPPP Windows 10 Home China Language Edition and CPPP Windows 10 Home China HighEnd Language Edition
For Asia SEAP market (EM/SL): SEAP Windows 10 Home EM/SL and SEAP Windows 10 Home Plus
FreeDOS 2.0
ServiceabilityEnd user replaceable part: AC adapter and optical drive
4Chapter 1 Product description
2Getting to know your computer
Locating hardware
To nd out what hardware is installed on the computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on the computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲
Select the Start button.
– or –
Right-click the Start button, and then select Programs and Features.
Locating hardware5
Display
ItemComponentDescription
(1)WLAN antennas (2)*Send and receive wireless signals to communicate with WLANs.
(2)Internal microphones (2)Record sound.
(3)Camera lightOn: One or more cameras are in use.
(4)CameraAllow you to video chat, record video, and record still images.
Some cameras allow a facial recognition logon to Windows,
instead of a password logon.
NOTE: Camera functions vary depending on the camera
hardware and software installed on the computer model.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.
To access this guide:
▲
Select the Start button, select HP Help and Support, and then select HP Documentation.
6Chapter 2 Getting to know your computer
Buttons and speakers
ItemIconComponentDescription
(1)Power button
(2)SpeakersProduce sound.
●
When the computer is o, press the button to turn on
the computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button down
for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power options.
▲
Type power in the taskbar search box, and then select
Power & sleep options.
– or –
Right-click the Start button, and then select Power Options.
Buttons and speakers7
Lights
ItemIconComponentDescription
(1)Power light
(2)Caps lock lightOn: Caps lock is on, which switches the key input to all
(3)Mute light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and other
unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
capital letters.
●
On: Computer sound is o.
●
O: Computer sound is on.
8Chapter 2 Getting to know your computer
Special keys
ItemIconComponentDescription
(1)esc keyDisplays system information when pressed in combination with
(2)fn keyDisplays system information when pressed in combination with
the fn key.
another key.
(3)Windows keyOpens the Start menu.
NOTE: Pressing the Windows key again will close
the Start menu.
(4)Action keysExecute frequently used system functions.
NOTE: On select computer models, the f5 action key turns
the keyboard backlight feature o or on.
(5)num lock keyAlternates between the navigational and numeric functions on the
integrated numeric keypad.
(6)Integrated numeric keypadA separate keypad to the right of the alphabet keyboard. When
num lock is pressed, the keypad can be used like an external
numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
Special keys9
TouchPad
ItemComponentDescription
(1)TouchPad zoneReads your nger gestures to move the pointer or activate items
(2)Left TouchPad buttonFunctions like the left button on an external mouse.
on the screen.
(3)Right TouchPad buttonFunctions like the left button on an external mouse.
10Chapter 2 Getting to know your computer
Left side
ItemIconComponentDescription
(1)Security cable slotAttaches an optional security cable to the computer.
(2)RJ-45 (network) jack/status lightsConnects a network cable.
(3)HDMI portConnects an optional video or audio device, such as a high-
NOTE: The security cable is designed to act as a deterrent, but it
may not prevent the computer from being mishandled or stolen.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
denition television, any compatible digital or audio component,
or an HDMI device.
(4)USB 3.x SuperSpeed portConnects USB devices, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(5)USB Type-C SuperSpeed portWhen the computer is on, connects and charges a USB device that
has a Type-C connector, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
NOTE: Cables and/or adapters (purchased separately) may
be required.
(6)Audio-out (headphone)/Audio-in
(microphone) jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲
Select the Start menu, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Left side11
Right side
ItemIconComponentDescription
(1)Power light
(2)Drive lightBlinking white: The hard drive is being accessed.
(3)Memory card readerReads optional memory cards that enable you to store, manage,
(4)USB 3.x SuperSpeed portConnects USB devices, such as a cell phone, camera, activity
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts power o to the display and other
unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
Amber: HP 3D DriveGuard has temporarily parked the hard drive.
share, or access information.
To insert a card:
1.Hold the card label-side up, with the connectors facing
the computer.
2.Insert the card into the memory card reader, and then press
the card until it is rmly seated.
To remove a card:
▲
Press in on the card, and then remove it from the memory
card reader.
tracker, or smartwatch, and provides high-speed data transfer.
(5)Optical drive (select products only)Depending on your computer model, reads an optical disc or reads
(6)Optical drive eject button
(select products only)
(7)AC adapter and battery light
12Chapter 2 Getting to know your computer
and writes to an optical disc.
Releases the optical drive disc tray.
●
White: The AC adapter is connected and the battery is
fully charged.
●
Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery
is charging.
ItemIconComponentDescription
Bottom
(7)AC adapter and battery light (continued)
(8)Power connectorConnects an AC adapter.
●
O: The battery is not charging.
ComponentDescription
VentEnables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
Bottom13
3Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Locating the serial number, model number, product number, and
warranty information
The serial number (1), model number (2), product number (3), and warranty information (4) are located on
the bottom of the computer. This information may be needed when travelling internationally or when
contacting support.
14Chapter 3 Illustrated parts catalog
Computer components
Computer components15
ItemComponentSpare part number
(1)Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display assembly components on page 27.
(2)Keyboard/top cover in empress red nish with speaker grille in natural silver nish with backlight (includes
backlight cable and keyboard cable):
For use in Belgium928507-A41
For use in Bulgaria928507-261
For use in Canada928507-DB1
For use in the Czech Republic and Slovakia928507-FL1
For use in Denmark, Finland, and Norway928507-DH1
For use in France928507-051
For use in Germany928507-041
For use in Greece928507-151
For use in Hungary928507-211
For use in India928507-002
For use in Israel928507-BB1
For use in Italy928507-061
For use in Latin America928507-161
For use in the Netherlands928507-B31
For use in Northwest Africa928507-FP1
For use in Portugal928507-131
For use in Romania928507-271
For use in Russia928507-251
For use in Saudi Arabia928507-171
For use in Slovenia928507-BA1
For use in South Korea928507-AD1
For use in Spain928507-071
For use in Switzerland928507-BG1
For use in Taiwan928507-AB1
For use in Thailand928507-281
For use in Turkey928507-141
For use in the United Kingdom928507-031
For use in the United States928507-001
Keyboard/top cover in empress red nish with speaker grille in natural silver nish (includes keyboard cable):
For use in Belgium928506-A41
For use in Bulgaria928506-261
16Chapter 3 Illustrated parts catalog
ItemComponentSpare part number
For use in Canada928506-DB1
For use in the Czech Republic and Slovakia928506-FL1
For use in Denmark, Finland, and Norway928506-DH1
For use in France928506-051
For use in Germany928506-041
For use in Greece928506-151
For use in Hungary928506-211
For use in India928506-002
For use in Israel928506-BB1
For use in Italy928506-061
For use in Latin America928506-161
For use in the Netherlands928506-B31
For use in Northwest Africa928506-FP1
For use in Portugal928506-131
For use in Romania928506-271
For use in Russia928506-251
For use in Saudi Arabia928506-171
For use in Slovenia928506-BA1
For use in South Korea928506-AD1
For use in Spain928506-071
For use in Switzerland928506-BG1
For use in Taiwan928506-AB1
For use in Thailand928506-281
For use in Turkey928506-141
For use in the United Kingdom928506-031
For use in the United States928506-001
Keyboard/top cover in mineral silver nish with speaker grille in natural silver nish with backlight (includes
backlight cable and keyboard cable):
For use in Belgium926859-A41
For use in Bulgaria926859-261
For use in Canada926859-DB1
For use in the Czech Republic and Slovakia926859-FL1
For use in Denmark, Finland, and Norway926859-DH1
For use in France926859-051
For use in Germany926859-041
Computer components17
ItemComponentSpare part number
For use in Greece926859-151
For use in Hungary926859-211
For use in India926859-002
For use in Israel926859-BB1
For use in Italy926859-061
For use in Latin America926859-161
For use in the Netherlands926859-B31
For use in Northwest Africa926859-FP1
For use in Portugal926859-131
For use in Romania926859-271
For use in Russia926859-251
For use in Saudi Arabia926859-171
For use in Slovenia926859-BA1
For use in South Korea926859-AD1
For use in Spain926859-071
For use in Switzerland926859-BG1
For use in Taiwan926859-AB1
For use in Thailand926859-281
For use in Turkey926859-141
For use in the United Kingdom926859-031
For use in the United States926859-001
Keyboard/top cover in mineral silver nish with speaker grille in natural silver nish (includes keyboard cable):
For use in Belgium926858-A41
For use in Bulgaria926858-261
For use in Canada926858-DB1
For use in the Czech Republic and Slovakia926858-FL1
For use in Denmark, Finland, and Norway926858-DH1
For use in France926858-051
For use in Germany926858-041
For use in Greece926858-151
For use in Hungary926858-211
For use in India926858-002
For use in Israel926858-BB1
For use in Italy926858-061
18Chapter 3 Illustrated parts catalog
ItemComponentSpare part number
For use in Latin America926858-161
For use in the Netherlands926858-B31
For use in Northwest Africa926858-FP1
For use in Portugal926858-131
For use in Romania926858-271
For use in Russia926858-251
For use in Saudi Arabia926858-171
For use in Slovenia926858-BA1
For use in South Korea926858-AD1
For use in Spain926858-071
For use in Switzerland926858-BG1
For use in Taiwan926858-AB1
For use in Thailand926858-281
For use in Turkey926858-141
For use in the United Kingdom926858-031
For use in the United States926858-001
Keyboard/top cover in opulent blue nish with speaker grille in natural silver nish with backlight (includes
backlight cable and keyboard cable):
For use in Belgium928440-A41
For use in Bulgaria928440-261
For use in Canada928440-DB1
For use in the Czech Republic and Slovakia928440-FL1
For use in Denmark, Finland, and Norway928440-DH1
For use in France928440-051
For use in Germany928440-041
For use in Greece928440-151
For use in Hungary928440-211
For use in India928440-002
For use in Israel928440-BB1
For use in Italy928440-061
For use in Latin America928440-161
For use in the Netherlands928440-B31
For use in Northwest Africa928440-FP1
For use in Portugal928440-131
For use in Romania928440-271
Computer components19
ItemComponentSpare part number
For use in Russia928440-251
For use in Saudi Arabia928440-171
For use in Slovenia928440-BA1
For use in South Korea928440-AD1
For use in Spain928440-071
For use in Switzerland928440-BG1
For use in Taiwan928440-AB1
For use in Thailand928440-281
For use in Turkey928440-141
For use in the United Kingdom928440-031
For use in the United States928440-001
Keyboard/top cover in opulent blue nish with speaker grille in natural silver nish (includes keyboard cable):
For use in Belgium928439-A41
For use in Bulgaria928439-261
For use in Canada928439-DB1
For use in the Czech Republic and Slovakia928439-FL1
For use in Denmark, Finland, and Norway928439-DH1
For use in France928439-051
For use in Germany928439-041
For use in Greece928439-151
For use in Hungary928439-211
For use in India928439-002
For use in Israel928439-BB1
For use in Italy928439-061
For use in Latin America928439-161
For use in the Netherlands928439-B31
For use in Northwest Africa928439-FP1
For use in Portugal928439-131
For use in Romania928439-271
For use in Russia928439-251
For use in Saudi Arabia928439-171
For use in Slovenia928439-BA1
For use in South Korea928439-AD1
For use in Spain928439-071
20Chapter 3 Illustrated parts catalog
ItemComponentSpare part number
For use in Switzerland928439-BG1
For use in Taiwan928439-AB1
For use in Thailand928439-281
For use in Turkey928439-141
For use in the United Kingdom928439-031
For use in the United States928439-001
Keyboard/top cover in orchid pink nish with speaker grille in natural silver nish with backlight (includes
backlight cable and keyboard cable):
For use in Belgium928509-A41
For use in Bulgaria928509-261
For use in Canada928509-DB1
For use in the Czech Republic and Slovakia928509-FL1
For use in Denmark, Finland, and Norway928509-DH1
For use in France928509-051
For use in Germany928509-041
For use in Greece928509-151
For use in Hungary928509-211
For use in India928509-002
For use in Israel928509-BB1
For use in Italy928509-061
For use in Latin America928509-161
For use in the Netherlands928509-B31
For use in Northwest Africa928509-FP1
For use in Portugal928509-131
For use in Romania928509-271
For use in Russia928509-251
For use in Saudi Arabia928509-171
For use in Slovenia928509-BA1
For use in South Korea928509-AD1
For use in Spain928509-071
For use in Switzerland928509-BG1
For use in Taiwan928509-AB1
For use in Thailand928509-281
For use in Turkey928509-141
For use in the United Kingdom928509-031
Computer components21
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