HP Omen 17-cb0220ng Service manual

Maintenance and Service Guide

OMEN by HP 17 Laptop PC

© Copyright 2019 HP Development Company,

L.P.

Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. DisplayPort and the DisplayPort logo are trademarks owned by the Video Electronics Standards Association (VESA) in the United States and other countries. Intel, Core, and Optane are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. NVIDIA, GeForce, and Optimus are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. SDHC, SDXC, and microSD are trademarks or registered trademarks of SD-3C LLC. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. Miracast is a registered trademark of the Wi-Fi Alliance.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: May 2019

Document Part Number: L64245-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. Go to http://www.microsoft.com for details.

To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to nd your product. Then select

User Guides.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

Important Notice about Customer Self-Repair Parts

IMPORTANT: Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer SelfRepair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized service provider parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by applicable safety standards.

v

vi Safety warning notice

Table of contents

1 Product description .......................................................................................................................................	1
2 Getting to know your computer ......................................................................................................................	5
Right side ...............................................................................................................................................................	5
Left side .................................................................................................................................................................	6
Rear ........................................................................................................................................................................	7
Display ....................................................................................................................................................................	8
Keyboard area ........................................................................................................................................................	9
Touchpad .............................................................................................................................................	9
Lights .................................................................................................................................................	10
Button ................................................................................................................................................	11
Special keys .......................................................................................................................................	12
Bottom .................................................................................................................................................................	13
Labels ...................................................................................................................................................................	14
HP OMEN Command Center .................................................................................................................................	15
3 Illustrated parts catalog ..............................................................................................................................	16
Computer major components ..............................................................................................................................	16
Mass storage devices ...........................................................................................................................................	19
Display assembly subcomponents ......................................................................................................................	20
Cables ...................................................................................................................................................................	21
Miscellaneous parts .............................................................................................................................................	22
4 Removal and replacement procedures preliminary requirements ....................................................................	24
Tools required ......................................................................................................................................................	24
Service considerations .........................................................................................................................................	24
Plastic parts .......................................................................................................................................	24
Cables and connectors ......................................................................................................................	24
Drive handling ...................................................................................................................................	25
Workstation guidelines .....................................................................................................................	25
Electrostatic discharge information ....................................................................................................................	25
Generating static electricity ..............................................................................................................	26
Preventing electrostatic damage to equipment ...............................................................................	26
Personal grounding methods and equipment ..................................................................................	27
Grounding the work area ...................................................................................................................	27
Recommended materials and equipment ........................................................................................	27

vii

Packaging and transporting guidelines ..............................................................................................................	28
5 Removal and replacement procedures for Customer Self-Repair parts .............................................................	29
Component replacement procedures ..................................................................................................................	29
Preparation for disassembly .............................................................................................................	29
Bottom cover .....................................................................................................................................	30
Solid-state drive and Optane memory module ................................................................................	32
Memory module ................................................................................................................................	34
Hard drive assembly ..........................................................................................................................	35
6 Removal and replacement procedures for authorized service provider parts ....................................................	37
Component replacement procedures ..................................................................................................................	37
Thermal material ...............................................................................................................................	37
Battery ...............................................................................................................................................	38
WLAN module ....................................................................................................................................	39
Power connector ...............................................................................................................................	41
Speaker assembly .............................................................................................................................	42
Touchpad button board .....................................................................................................................	43
Heat sink/fan assembly ....................................................................................................................	44
Card reader/USB board ......................................................................................................................	47
Power button board ..........................................................................................................................	48
System board ....................................................................................................................................	49
Thermal sensor board .......................................................................................................................	51
Display assembly ...............................................................................................................................	52
Keyboard/top cover ...........................................................................................................................	59
7 Using Setup Utility (BIOS) .............................................................................................................................	60
Starting Setup Utility (BIOS) ................................................................................................................................	60
Updating Setup Utility (BIOS) ..............................................................................................................................	60
Determining the BIOS version ...........................................................................................................	60
Downloading a BIOS update ..............................................................................................................	61
8 Using HP PC Hardware Diagnostics ................................................................................................................	62
Using HP PC Hardware Diagnostics Windows (select products only) .................................................................	62
Downloading HP PC Hardware Diagnostics Windows .......................................................................	62
Downloading the latest HP PC Hardware Diagnostics Windows version .......................	63
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) .....................................................................................................	63
Installing HP PC Hardware Diagnostics Windows .............................................................................	63
Using HP PC Hardware Diagnostics UEFI .............................................................................................................	63

viii

Starting HP PC Hardware Diagnostics UEFI .......................................................................................	64
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..............................................	64
Downloading the latest HP PC Hardware Diagnostics UEFI version ..............................	64
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) .....................................................................................................	64
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) .............................................	65
Downloading Remote HP PC Hardware Diagnostics UEFI .................................................................	65
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version .................	65
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................	65
Customizing Remote HP PC Hardware Diagnostics UEFI settings ....................................................	65
9 Backing up, restoring, and recovering ...........................................................................................................	67
Backing up information and creating recovery media ........................................................................................	67
Using Windows tools .........................................................................................................................	67
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) .....	67
Restoring and recovery ........................................................................................................................................	68
Restoring, resetting, and refreshing using Windows tools ..............................................................	68
Recovering using HP Recovery media ...............................................................................................	68
Changing the computer boot order ...................................................................................................	68
10 peci c tions ............................................................................................................................................	69
11 Power cord set requirements ......................................................................................................................	70
Requirements for all countries ............................................................................................................................	70
Requirements for speci c countries and regions ................................................................................................	71
12 Recycling ..................................................................................................................................................	73
Index .............................................................................................................................................................	74

ix

x

1Product description

Table 1-1 Product components and their descriptions

Category	Description
Product Name	OMEN by HP 17 Laptop PC
	Model numbers: 17-cb0000~17-cb0999, 17-cb000
Processor	Intel® Core™ i9-9880H (2.3 GHz, turbo up to 4.8 GHz, 2666 MHz FSB, 16 MB L3 cache, eight core, 45 W)
	Intel Core i7-9750H (2.6 GHz, turbo up to 4.5 GHz, 2666 MHz FSB, 12 MB L3 cache, six core, 45 W)
	Intel Core i5-9300H (2.4 GHz, turbo up to 4.1 GHz, 2666 MHz FSB, 8 MB L3 cache, quad core, 45 W)
Graphics	Internal graphics
	Intel UHD Graphics 630
	Discrete graphics
	NVIDIA® GeForce® RTX 2080 with up to 8 GB of dedicated video memory (N18E-G3)
	NVIDIA GeForce RTX 2070 with up to 8 GB of dedicated video memory (N18E-G2)
	NVIDIA GeForce RTX 2060 with up to 6 GB of dedicated video memory (N18E-G0)
	NVIDIA GeForce GTX 1660Ti with up to 6 GB of dedicated video memory (N18E-G0)
	NVIDIA GeForce GTX 1650 with up to 4 GB of dedicated video memory (N18P-G0)
	Supports HD decode, DX12, and HDMI
	Supports Optimus™
	Supports GPS (GPU Performance Scaling)
	Supports VR
	Supports MR ready
Display panel	43.9 cm (17.3 in.), full high de nition (FHD) (1920 × 1080), antiglare, 72% CG, WLED, UWVA, slim,
	narrow bezel, 300 nits; Microsoft® HDR streaming capable
	eDP 1.2, A/P, 60 Hz
	eDP 1.4 + PSR, A/P, 144 Hz
	eDP 1.4 + PSR, 144 Hz
	eDP 1.4 + PSR2, 60 Hz
Memory	Two SODIMM slots, customer accessible/upgradeable
	DDR4-2666 dual channel support, 1.2 V
	Supports up to 32 GB maximum system memory in the following con gurations
	● 32 GB (16 GB × 2)
	● 16 GB (16 GB × 1 or 8 GB × 2)
	● 12 GB (8 GB × 1 + 4 GB × 1)

1

Table 1-1 Product components and their descriptions (continued)

Category	Description
	●	8 GB (8 GB × 1 or 4 GB × 2)
Storage	Supports 7.0 mm/7.2 mm, 2.5 in. SATA hard drives
	Support for solid-state drive + hard drive
	Support for M.2 PCIe/SATA solid-state drive
	Accelerometer/hard drive protection support
	Single hard drive con gur tions
	1 TB, 7200 rpm, 7.0 mm, 2.5 in.
	Dual storage con gur tions
	512 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, PCIe, NVMe, TLC solid-state drive
	512 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, 7200 rpm hard drive
	512 GB, PCIe, NVMe, TLC, x2, RAID 0 solid-state drive + 2 TB, 5400 rpm hard drive
	256 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, 7200 rpm hard drive
	256 GB, PCIe, NVMe, TLC, solid-state drive + 2 TB, 5400 rpm hard drive
	256 GB, PCIe, NVMe, TLC, x2, RAID 0 solid-state drive + 1 TB, 5400 rpm hard drive
	128 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, 7200 rpm hard drive
	NVMe, TLC, M.2 solid-state drive
	1 TB, PCIe-3 × 4
	512 GB, PCIe-3 × 4
	256 GB, PCIe-3 × 4
	Intel Optane™ (3D Xpoint) Solution (PCIe) Gen3 × 2 con gur tions
	32 GB (Optane) + 512 GB, PCIe-3 × 2 × 2 solid-state drive
	16 GB (Optane) + 1 TB, 7200 rpm hard drive
Audio	Audio brand: Bang & Olufsen
	Audio control panel: OMEN Audio Control (supports DTS: X Ultra)
	Supports HP Audio Boost 2.0 with discrete ampli er
	Dual speakers
	Supports Headphone X
Video	HP Wide Vision HD Camera - indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR, 88° WFOV
	720p by 30 frames per second
	Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise
	suppression
RJ-45 (network) jack	Integrated 10/100/1000 NIC
	Supports Network Booster
Sensors	Accelerometer

2Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)

Category	Description
Wireless networking	Integrated wireless option with dual antennas (M.2/MIPI/BRI)
	Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth® 5 (non-vPro) (MU-MIMO, Gigabit Wi-Fi speeds
	supported)
	Integrated wireless option with dual antennas (M.2/PCIe)
	Intel Wi-Fi 6 AX200 + Bluetooth 5 (802.11ax 2 × 2 vPro, supporting gigabit transfer speeds)
	Realtek RTL8822BE 802.11 ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)
	Support for Wi-Fi CERTIFIED iracast -certi ed devices
Ports	HP Smart Plug AC adapter
	Audio-out (headphone)/Audio-in (microphone) combo jack
	Microphone-in jack
	RJ-45 (network) jack
	igh-de nition multimedia interface (HDMI) v.2.0 + HDCP 2.2 supporting up to 4096 × 2160 at 60 Hz
	Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto
	adjust panel resolution to t embedded panel and external monitor connected)
	Mini DisplayPort™
	USB 3.0 Type A ports (3); two on left side, one on right side; supports HP Sleep & Charge (right side)
	USB 3.1 Gen 2 Type-C port (left side; supports data transfer, DisplayPort 1.4 output up to 7680 × 3840
	[60 Hz]; supports HP Sleep & Charge)
	USB 3.1 Gen 2 Type-C port with Thunderbolt™ Gen 3 technology (left side)
Media card reader	Supports microSD™/SDHC™/SDXC™
	Push-push insertion/removal
Internal card expansion	One M.2 slot for WLAN
	Two M.2 slots for solid-state drive
Keyboard/pointing devices	Keyboard
	Full-sized, backlit, island-style, keyboard with numeric keypad, single-zone lighting
	Full-sized, backlit, island-style, keyboard with numeric keypad, 4-zone lighting
	Special highlight for WASD keys
	Supports 26-key RO antighosting keys
	Touchpad requirements
	Touchpad with image sensor
	Multitouch gestures enabled
	Support for Precision Touchpad
	Support for modern trackpad gestures
	Taps enabled as default
Power requirements	Battery

3

Table 1-1 Product components and their descriptions (continued)

Category	Description
	Supports a 4 cell, 70 Wh, polymer battery
	Supports a 3 cell, 52 Wh, polymer battery
	Supports battery life enhancement
	Supports battery fast charge (45 minutes, 50% charged)
	Smart AC adapter (PFC)
	330 W, 7.4 mm
	230 W, 7.4 mm
	200 W, 4.5 mm
	150 W, 4.5 mm
	Power cord (1 m, conventional)
	C13 (for adapters > 200 W)
	C5
Security	Trusted Platform Module (fTPM) 2.0, rmware based
Operating system	Preinstalled
	Windows® 10 Home 64
	Windows 10 Home 64 Advanced
	Windows 10 Home 64 Advanced Single Language
	Windows 10 Home 64 High-End Chinese Market CPPP
	Windows 10 Home 64 Plus
	Windows 10 Home 64 Plus Single Language
	Windows 10 Home 64 Plus Single Language Africa Market
	Windows 10 Home 64 Plus Single Language APAC EM PPP
	Windows 10 Home 64 Plus Single Language India Market PPP
	Windows 10 Home 64 Plus Single Language Indonesia Market PPP
	Windows 10 Pro 64
	Windows 10 Pro 64 High End
	Windows 10 Pro 64 Web/Kiosk
	FreeDOS 3.0
Serviceability	End-user replaceable parts
	AC adapter
	Memory modules
	Solid-state drive
	Hard drive

4Chapter 1 Product description

2Getting to know your computer

Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work.

NOTE: Actual computer color, feature locations, and icon labels may vary from the images depicted.

Right side

Table 2-1 Right-side components and their descriptions

Component		Description
(1)	Drive light	●	Blinking white: The hard drive is being accessed.
		●	Amber: HP 3D DriveGuard has temporarily parked the hard
			drive.
(2)	Memory card reader	Reads optional memory cards that enable you to store, manage,
		share, or access information.
		To insert a card:
– or –		1.	Hold the card label-side up, with connectors facing the
			computer.
		2.	Insert the card into the memory card reader, and then
			press in on the card until it is	rmly seated.
		To remove a card:
		▲	Press in on the card, and then remove it from the memory
			card reader.
(3)	USB SuperSpeed port with HP Sleep and Charge	Connects a USB device, provides high-speed data transfer, and
		even when the computer is o , charges most products such as a
		cell phone, camera, activity tracker, or smartwatch.
(4)	Vent	Enables airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal for
		the internal fan to cycle on and o		during routine operation.

Right side

5

Left side

NOTE: Refer to the illustration that most closely matches your computer.

Table 2-2 Left-side components and their descriptions

Component		Description
(1)	Power connector	Connects an AC adapter.
(2)	AC adapter and battery light	●	White: The AC adapter is connected and the battery is fully
			charged.
		●	Blinking white: The AC adapter is disconnected and the
			battery has reached a low battery level.
		●	Amber: The AC adapter is connected and the battery is
			charging.
		●	The battery is not charging.
(3)	RJ-45 (network) jack/status lights	Connects a network cable.
		●	White: The network is connected.
		●	Amber: Activity is occurring on the network.
(4)	HDMI port	Connects an optional video or audio device, such as a high-
		de	nition television, any compatible digital or audio component,
		or a high-speed igh-De nition Multimedia Interface (HDMI)
		device.
(5)	Dual-Mode DisplayPort connector	Connects an optional digital display device, such as a high-
		performance monitor or projector.
(6)	USB SuperSpeed ports	Connect a USB device, such as a cell phone, camera, activity
		tracker, or smartwatch, and provide high-speed data transfer.
(7)	USB Type-C port with HP Sleep and Charge	Connects a USB device that has a Type-C connector, provides
		data transfer, and even when the computer is o , charges most
		products such as a cell phone, camera, activity tracker, or
		smartwatch.
		– and –
		Connects a display device that has a USB Type-C connector,
		providing DisplayPort output.
		NOTE: Cables and/or adapters (purchased separately) may be
		required.
(7)	USB Type-C power connector and Thunderbolt™	Even when the computer is o , connects and charges most USB
	port with HP Sleep and Charge	devices that have a Type-C connector, such as a cell phone,

6Chapter 2 Getting to know your computer

Table 2-2 Left-side components and their descriptions (continued)

Component		Description
		camera, activity tracker, or smartwatch, and provides high-
		speed data transfer.
		– and –
		Connects a display device that has a USB Type-C connector,
		providing DisplayPort output.
		NOTE: Your computer may also support a Thunderbolt docking
		station.
		NOTE: Cables and/or adapters (purchased separately) may be
		required.
(8)	Audio-out (headphone)/Audio-in (microphone)	Connects optional powered stereo speakers, headphones,
	combo jack	earbuds, a headset, or a television audio cable. Also connects an
		optional headset microphone. This jack does not support
		optional standalone microphones.
		WARNING! To reduce the risk of personal injury, adjust the
		volume before putting on headphones, earbuds, or a headset.
		For additional safety information, see the Regulatory, Safety,
		and Environmental Notices.
		To access this guide:
		▲ Type HP Documentation in the taskbar search box,
		and then select HP Documentation.
		NOTE: When a device is connected to the jack, the computer
		speakers are disabled.
(9)	Audio-in (microphone) jack	Connects an optional computer headset microphone, stereo
		array microphone, or monaural microphone.

Rear

Table 2-3 Rear components and their descriptions

	Description
Vents	Enable airflow to cool internal components.
	NOTE: The computer fan starts up automatically to cool internal
	components and prevent overheating. It is normal for the internal fan to
	cycle on and o during routine operation.

Rear 7

Display

Table 2-4 Display components and their descriptions

Component		Description
(1)	WLAN antennas*	Send and receive wireless signals to communicate with wireless local
		area networks (WLANs).
(2)	Internal microphones	Record sound.
(3)	Camera light	On: The camera is in use.
(4)	Camera	Allows you to video chat, record video, and record still images. Some
		cameras also allow a facial recognition logon to Windows, instead of
		a password logon.

NOTE: Camera functions vary depending on the camera hardware and software installed on your product.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.

8Chapter 2 Getting to know your computer

Keyboard area

Touchpad

Table 2-5 Touchpad components and their descriptions

Component		Description
(1)	Touchpad zone	Reads your nger gestures to move the pointer or activate items
		on the screen.
(2)	Left touchpad button	Functions like the left button on an external mouse.
(3)	Right touchpad button	Functions like the right button on an external mouse.

Keyboard area

9

Lights

Table 2-6 Lights and their descriptions

Component		Description
(1)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-
			saving state. The computer shuts o power to the display
			and other unneeded components.
		●	The computer is o or in Hibernation. Hibernation is a
			power-saving state that uses the least amount of power.
(2)	Caps lock light	On: Caps lock is on, which switches the key input to all capital
		letters.
(3)	Mute light	●	On: Computer sound is o .
		●	Computer sound is on.
(4)	Touchpad light	●	On: The touchpad is o .
		●	The touchpad is on.
(5)	Num lock light	●	On: Num lock is on. When num lock is on, the keypad can
			be used like an external numeric keypad.
		●	Num lock is o .

10 Chapter 2 Getting to know your computer

Button

Table 2-7 Button and description

Component		Description
(1)	Power button	●	When the computer is o , press the button to turn on the
			computer.
		●	When the computer is on, press the button briefly to
			initiate Sleep.
		●	When the computer is in the Sleep state, press the button
			briefly to exit Sleep (select products only).
		●	When the computer is in Hibernation, press the button
			briefly to exit Hibernation.
		CAUTION: Pressing and holding down the power button results
		in the loss of unsaved information.
		If the computer has stopped responding and shutdown
		procedures are ine ective, press and hold the power button
		down for at least 5 seconds to turn o		the computer.
		To learn more about your power settings, see your power
		options:
		▲	Right-click the Power icon	, and then select Power
			Options.

Keyboard area 11

Special keys

Table 2-8 Special keys and their descriptions

Component		Description
(1)	Gaming macro keys	Allow you to create di erent gaming key combinations when
		used alone or with the fn, ctrl, alt, or shift keys.
		NOTE: See HP OMEN Command Center on page 15 for more
		information.
(2)	esc key	Displays system information when pressed in combination with
		the fn key.
(3)	fn key	Executes frequently used system functions when pressed in
		combination with the fn key.
(4)	Windows key	Opens the Start menu.
		NOTE: Pressing the Windows key again will close the Start
		menu.
(5)	Action keys	Execute frequently used system functions.
		NOTE: On select products, the f5 action key turns the keyboard
		backlight feature o or on.
(6)	Airplane mode key (also referred to as the	Turns the airplane mode and wireless feature on or o .
	wireless button)	NOTE: A wireless network must be set up before a wireless
		connection is possible.
(7)	OMEN key	Opens the OMEN Command Center software.
(8)	num lk key	Alternates between the navigational and numeric functions on
		the integrated numeric keypad.

12 Chapter 2 Getting to know your computer

Bottom

Table 2-9 Bottom components and their descriptions

Component		Description
(1)	Vent	Enables airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal
		for the internal fan to cycle on and o during routine
		operation.
(2)	Speakers	Produce sound.

Bottom 13

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.

●Service label—Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support.

Table 2-10 Service label components

Component

(1)HP product name

(2)Model number

(3)Product ID

(4)Serial number

(5)Warranty period

●Regulatory label(s)—Provide(s) regulatory information about the computer.

●Wireless certi cation label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

14 Chapter 2 Getting to know your computer

HP OMEN Command Center

HP OMEN Command Center allows you to customize your computer for your speci c gaming needs.

▲To open HP OMEN Command Center, select the Start button, select HP OMEN Command Center, and then follow the on-screen instructions.

– or –

Press the OMEN key at the top right side of the keyboard.

The HP OMEN Command Center dashboard provides a central location to access and con gure the following features:

NOTE: Features may vary by platform.

●System Vitals: Monitor the computer status and performance.

●Lighting: Customize the keyboard lighting (select products only).

●Network Booster: View and adjust network priorities and settings.

●Performance Control: Optimize the performance of your computer for the task you are performing.

●Gaming Macro Keys: Con gure the P-keys (select products only).

●OMEN Game Stream: Provide the ability to stream games to other devices.

●Update: Update the OMEN Command Center software.

●Help: Access “How to” information and frequently asked questions.

NOTE: To minimize the dashboard, select the < button at the top of the dashboard.

HP OMEN Command Center 15

3Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 14 for details.

16 Chapter 3 Illustrated parts catalog