HP Omen 17-cb0220ng Service manual

Maintenance and Service Guide

OMEN by HP 17 Laptop PC

Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. DisplayPort and the DisplayPort logo are trademarks owned by the Video Electronics Standards Association (VESA) in the United States and other countries. Intel, Core, and Optane are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. NVIDIA, GeForce, and Optimus are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. SDHC, SDXC, and microSD are trademarks or registered trademarks of SD-3C LLC. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. Miracast is a registered trademark of the Wi-Fi Alliance.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. Go to http://www.microsoft.com for details.

To access the latest user guides, go to

http://www.hp.com/support, and follow the

instructions to nd your product. Then select

User Guides.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

First Edition: May 2019

Document Part Number: L64245-001

Important Notice about Customer Self-Repair Parts

IMPORTANT: Your computer includes Customer Self-Repair parts and parts that should be accessed by only

an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer SelfRepair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized service provider parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits dened by applicable safety standards.

vi Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Getting to know your computer ...................................................................................................................... 5

Right side ............................................................................................................................................................... 5

Left side ................................................................................................................................................................. 6

Rear ........................................................................................................................................................................ 7

Display .................................................................................................................................................................... 8

Keyboard area ........................................................................................................................................................ 9

Touchpad ............................................................................................................................................. 9

Lights ................................................................................................................................................. 10

Button ................................................................................................................................................ 11

Special keys ....................................................................................................................................... 12

Bottom ................................................................................................................................................................. 13

Labels ................................................................................................................................................................... 14

HP OMEN Command Center ................................................................................................................................. 15

3 Illustrated parts catalog .............................................................................................................................. 16

Computer major components .............................................................................................................................. 16

Mass storage devices ........................................................................................................................................... 19

Display assembly subcomponents ...................................................................................................................... 20

Cables ................................................................................................................................................................... 21

Miscellaneous parts ............................................................................................................................................. 22

4 Removal and replacement procedures preliminary requirements .................................................................... 24

Tools required ...................................................................................................................................................... 24

Service considerations ......................................................................................................................................... 24

Plastic parts ....................................................................................................................................... 24

Cables and connectors ...................................................................................................................... 24

Drive handling ................................................................................................................................... 25

Workstation guidelines ..................................................................................................................... 25

Electrostatic discharge information .................................................................................................................... 25

Generating static electricity .............................................................................................................. 26

Preventing electrostatic damage to equipment ............................................................................... 26

Personal grounding methods and equipment .................................................................................. 27

Grounding the work area ................................................................................................................... 27

Recommended materials and equipment ........................................................................................ 27

vii

Packaging and transporting guidelines .............................................................................................................. 28

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 29

Component replacement procedures .................................................................................................................. 29

Preparation for disassembly ............................................................................................................. 29

Bottom cover ..................................................................................................................................... 30

Solid-state drive and Optane memory module ................................................................................ 32

Memory module ................................................................................................................................ 34

Hard drive assembly .......................................................................................................................... 35

6 Removal and replacement procedures for authorized service provider parts .................................................... 37

Component replacement procedures .................................................................................................................. 37

Thermal material ............................................................................................................................... 37

Battery ............................................................................................................................................... 38

WLAN module .................................................................................................................................... 39

Power connector ............................................................................................................................... 41

Speaker assembly ............................................................................................................................. 42

Touchpad button board ..................................................................................................................... 43

Heat sink/fan assembly .................................................................................................................... 44

Card reader/USB board ...................................................................................................................... 47

Power button board .......................................................................................................................... 48

System board .................................................................................................................................... 49

Thermal sensor board ....................................................................................................................... 51

Display assembly ............................................................................................................................... 52

Keyboard/top cover ........................................................................................................................... 59

7 Using Setup Utility (BIOS) ............................................................................................................................. 60

Starting Setup Utility (BIOS) ................................................................................................................................ 60

Updating Setup Utility (BIOS) .............................................................................................................................. 60

Determining the BIOS version ........................................................................................................... 60

Downloading a BIOS update .............................................................................................................. 61

8 Using HP PC Hardware Diagnostics ................................................................................................................ 62

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 62

Downloading HP PC Hardware Diagnostics Windows ....................................................................... 62

Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 63

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only) ..................................................................................................... 63

Installing HP PC Hardware Diagnostics Windows ............................................................................. 63

Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 63

viii

Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 64

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 64

Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 64

Downloading HP PC Hardware Diagnostics UEFI by product name or number

(select products only) ..................................................................................................... 64

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 65

Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 65

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 65

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or

number ............................................................................................................................ 65

Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 65

9 Backing up, restoring, and recovering ........................................................................................................... 67

Backing up information and creating recovery media ........................................................................................ 67

Using Windows tools ......................................................................................................................... 67

Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 67

Restoring and recovery ........................................................................................................................................ 68

Restoring, resetting, and refreshing using Windows tools .............................................................. 68

Recovering using HP Recovery media ............................................................................................... 68

Changing the computer boot order ................................................................................................... 68

10 Specications ............................................................................................................................................ 69

11 Power cord set requirements ...................................................................................................................... 70

Requirements for all countries ............................................................................................................................ 70

Requirements for specic countries and regions ................................................................................................ 71

12 Recycling .................................................................................................................................................. 73

Index ............................................................................................................................................................. 74

1 Product description

Table 1-1 Product components and their descriptions

Category Description

Product Name OMEN by HP 17 Laptop PC

Model numbers: 17-cb0000~17-cb0999, 17-cb000

Processor Intel® Core™ i9-9880H (2.3 GHz, turbo up to 4.8 GHz, 2666 MHz FSB, 16 MB L3 cache, eight core, 45 W)

Intel Core i7-9750H (2.6 GHz, turbo up to 4.5 GHz, 2666 MHz FSB, 12 MB L3 cache, six core, 45 W)

Intel Core i5-9300H (2.4 GHz, turbo up to 4.1 GHz, 2666 MHz FSB, 8 MB L3 cache, quad core, 45 W)

Graphics Internal graphics

Intel UHD Graphics 630

Discrete graphics

NVIDIA® GeForce® RTX 2080 with up to 8 GB of dedicated video memory (N18E-G3)

NVIDIA GeForce RTX 2070 with up to 8 GB of dedicated video memory (N18E-G2)

NVIDIA GeForce RTX 2060 with up to 6 GB of dedicated video memory (N18E-G0)

NVIDIA GeForce GTX 1660Ti with up to 6 GB of dedicated video memory (N18E-G0)

NVIDIA GeForce GTX 1650 with up to 4 GB of dedicated video memory (N18P-G0)

Supports HD decode, DX12, and HDMI

Supports Optimus™

Supports GPS (GPU Performance Scaling)

Supports VR

Supports MR ready

Display panel 43.9 cm (17.3 in.), full high-denition (FHD) (1920 × 1080), antiglare, 72% CG, WLED, UWVA, slim,

narrow bezel, 300 nits; Microsoft® HDR streaming capable

eDP 1.2, A/P, 60 Hz

eDP 1.4 + PSR, A/P, 144 Hz

eDP 1.4 + PSR, 144 Hz

eDP 1.4 + PSR2, 60 Hz

Memory Two SODIMM slots, customer accessible/upgradeable

DDR4-2666 dual channel support, 1.2 V

Supports up to 32 GB maximum system memory in the following congurations:

● 32 GB (16 GB × 2)

● 16 GB (16 GB × 1 or 8 GB × 2)

● 12 GB (8 GB × 1 + 4 GB × 1)

Table 1-1 Product components and their descriptions (continued)

Category Description

● 8 GB (8 GB × 1 or 4 GB × 2)

Storage Supports 7.0 mm/7.2 mm, 2.5 in. SATA hard drives

Support for solid-state drive + hard drive

Support for M.2 PCIe/SATA solid-state drive

Accelerometer/hard drive protection support

Single hard drive congurations

1 TB, 7200 rpm, 7.0 mm, 2.5 in.

Dual storage congurations

512 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, PCIe, NVMe, TLC solid-state drive

512 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, 7200 rpm hard drive

512 GB, PCIe, NVMe, TLC, x2, RAID 0 solid-state drive + 2 TB, 5400 rpm hard drive

256 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, 7200 rpm hard drive

256 GB, PCIe, NVMe, TLC, solid-state drive + 2 TB, 5400 rpm hard drive

256 GB, PCIe, NVMe, TLC, x2, RAID 0 solid-state drive + 1 TB, 5400 rpm hard drive

128 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, 7200 rpm hard drive

NVMe, TLC, M.2 solid-state drive

1 TB, PCIe-3 × 4

512 GB, PCIe-3 × 4

256 GB, PCIe-3 × 4

Intel Optane™ (3D Xpoint) Solution (PCIe) Gen3 × 2 congurations

32 GB (Optane) + 512 GB, PCIe-3 × 2 × 2 solid-state drive

16 GB (Optane) + 1 TB, 7200 rpm hard drive

Audio Audio brand: Bang & Olufsen

Audio control panel: OMEN Audio Control (supports DTS: X Ultra)

Supports HP Audio Boost 2.0 with discrete amplier

Dual speakers

Supports Headphone X

Video HP Wide Vision HD Camera - indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR, 88° WFOV

720p by 30 frames per second

Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise suppression

RJ-45 (network) jack Integrated 10/100/1000 NIC

Sensors Accelerometer

2 Chapter 1 Product description

Supports Network Booster

Table 1-1 Product components and their descriptions (continued)

Category Description

Wireless networking Integrated wireless option with dual antennas (M.2/MIPI/BRI)

Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth® 5 (non-vPro) (MU-MIMO, Gigabit Wi-Fi speeds supported)

Integrated wireless option with dual antennas (M.2/PCIe)

Intel Wi-Fi 6 AX200 + Bluetooth 5 (802.11ax 2 × 2 vPro, supporting gigabit transfer speeds)

Realtek RTL8822BE 802.11 ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)

Support for Wi-Fi CERTIFIED Miracast™-certied devices

Ports HP Smart Plug AC adapter

Audio-out (headphone)/Audio-in (microphone) combo jack

Microphone-in jack

RJ-45 (network) jack

High-denition multimedia interface (HDMI) v.2.0 + HDCP 2.2 supporting up to 4096 × 2160 at 60 Hz

Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto adjust panel resolution to t embedded panel and external monitor connected)

Mini DisplayPort™

USB 3.0 Type A ports (3); two on left side, one on right side; supports HP Sleep & Charge (right side)

USB 3.1 Gen 2 Type-C port (left side; supports data transfer, DisplayPort 1.4 output up to 7680 × 3840 [60 Hz]; supports HP Sleep & Charge)

USB 3.1 Gen 2 Type-C port with Thunderbolt™ Gen 3 technology (left side)

Media card reader Supports microSD™/SDHC™/SDXC™

Push-push insertion/removal

Internal card expansion One M.2 slot for WLAN

Two M.2 slots for solid-state drive

Keyboard/pointing devices Keyboard

Full-sized, backlit, island-style, keyboard with numeric keypad, single-zone lighting

Full-sized, backlit, island-style, keyboard with numeric keypad, 4-zone lighting

Special highlight for WASD keys

Supports 26-key RO antighosting keys

Touchpad requirements

Touchpad with image sensor

Multitouch gestures enabled

Support for Precision Touchpad

Support for modern trackpad gestures

Taps enabled as default

Power requirements Battery

Table 1-1 Product components and their descriptions (continued)

Category Description

Supports a 4 cell, 70 Wh, polymer battery

Supports a 3 cell, 52 Wh, polymer battery

Supports battery life enhancement

Supports battery fast charge (45 minutes, 50% charged)

Smart AC adapter (PFC)

330 W, 7.4 mm

230 W, 7.4 mm

200 W, 4.5 mm

150 W, 4.5 mm

Power cord (1 m, conventional)

C13 (for adapters > 200 W)

Security Trusted Platform Module (fTPM) 2.0, rmware based

Operating system Preinstalled

Windows® 10 Home 64

Windows 10 Home 64 Advanced

Windows 10 Home 64 Advanced Single Language

Windows 10 Home 64 High-End Chinese Market CPPP

Windows 10 Home 64 Plus

Windows 10 Home 64 Plus Single Language

Windows 10 Home 64 Plus Single Language Africa Market

Windows 10 Home 64 Plus Single Language APAC EM PPP

Windows 10 Home 64 Plus Single Language India Market PPP

Windows 10 Home 64 Plus Single Language Indonesia Market PPP

Windows 10 Pro 64

Windows 10 Pro 64 High End

Windows 10 Pro 64 Web/Kiosk

FreeDOS 3.0

Serviceability End-user replaceable parts

AC adapter

4 Chapter 1 Product description

Memory modules

Solid-state drive

Hard drive

2 Getting to know your computer

Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work.

NOTE: Actual computer color, feature locations, and icon labels may vary from the images depicted.

Right side

Table 2-1 Right-side components and their descriptions

Component Description

(1) Drive light ● Blinking white: The hard drive is being accessed.

● Amber: HP 3D DriveGuard has temporarily parked the hard

drive.

(2)

– or –

(3) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and

(4) Vent Enables airow to cool internal components.

Memory card reader Reads optional memory cards that enable you to store, manage,

share, or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing the

computer.

2. Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the memory

card reader.

even when the computer is o, charges most products such as a cell phone, camera, activity tracker, or smartwatch.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and o during routine operation.

Right side 5

Left side

NOTE: Refer to the illustration that most closely matches your computer.

Table 2-2 Left-side components and their descriptions

Component Description

(1) Power connector Connects an AC adapter.

(2) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully

charged.

● Blinking white: The AC adapter is disconnected and the

battery has reached a low battery level.

● Amber: The AC adapter is connected and the battery is

charging.

● O: The battery is not charging.

(3) RJ-45 (network) jack/status lights Connects a network cable.

● White: The network is connected.

● Amber: Activity is occurring on the network.

(4) HDMI port Connects an optional video or audio device, such as a high-

denition television, any compatible digital or audio component,

or a high-speed High-Denition Multimedia Interface (HDMI) device.

(5) Dual-Mode DisplayPort connector Connects an optional digital display device, such as a high-

performance monitor or projector.

(6) USB SuperSpeed ports Connect a USB device, such as a cell phone, camera, activity

tracker, or smartwatch, and provide high-speed data transfer.

(7) USB Type-C port with HP Sleep and Charge Connects a USB device that has a Type-C connector, provides

data transfer, and even when the computer is o, charges most products such as a cell phone, camera, activity tracker, or smartwatch.

– and –

Connects a display device that has a USB Type-C connector, providing DisplayPort output.

NOTE: Cables and/or adapters (purchased separately) may be

required.

(7) USB Type-C power connector and Thunderbolt™

port with HP Sleep and Charge

6 Chapter 2 Getting to know your computer

Even when the computer is o, connects and charges most USB devices that have a Type-C connector, such as a cell phone,

Table 2-2 Left-side components and their descriptions (continued)

Component Description

camera, activity tracker, or smartwatch, and provides highspeed data transfer.

– and –

Connects a display device that has a USB Type-C connector, providing DisplayPort output.

NOTE: Your computer may also support a Thunderbolt docking

station.

NOTE: Cables and/or adapters (purchased separately) may be

required.

Rear

(8) Audio-out (headphone)/Audio-in (microphone)

combo jack

(9) Audio-in (microphone) jack Connects an optional computer headset microphone, stereo

Table

2-3 Rear components and their descriptions

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.

To access this guide:

▲ Type HP Documentation in the taskbar search box,

and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

array microphone, or monaural microphone.

Description

Vents Enable airow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan to cycle on and o during routine operation.

Rear 7

Display

Table 2-4 Display components and their descriptions

Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(2) Internal microphones Record sound.

(3) Camera light On: The camera is in use.

(4) Camera Allows you to video chat, record video, and record still images. Some

cameras also allow a facial recognition logon to Windows, instead of a password logon.

NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.

8 Chapter 2 Getting to know your computer

Keyboard area

Touchpad

Table 2-5 Touchpad components and their descriptions

Component Description

(1) Touchpad zone Reads your nger gestures to move the pointer or activate items

on the screen.

(2) Left touchpad button Functions like the left button on an external mouse.

(3) Right touchpad button Functions like the right button on an external mouse.

Keyboard area 9

Lights

Table 2-6 Lights and their descriptions

Component Description

(1) Power light ● On: The computer is on.

● Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts o power to the display and other unneeded components.

● O: The computer is o or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.

(2) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(3) Mute light ● On: Computer sound is o.

● O: Computer sound is on.

(4) Touchpad light ● On: The touchpad is o.

● O: The touchpad is on.

(5) Num lock light ● On: Num lock is on. When num lock is on, the keypad can

be used like an external numeric keypad.

● O: Num lock is o.

10 Chapter 2 Getting to know your computer

Button

Table 2-7 Button and description

Component Description

(1) Power button ● When the computer is o, press the button to turn on the

computer.

● When the computer is on, press the button briey to

initiate Sleep.

● When the computer is in the Sleep state, press the button

briey to exit Sleep (select products only).

● When the computer is in Hibernation, press the button

briey to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and shutdown procedures are ineective, press and hold the power button down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power options:

▲ Right-click the Power icon , and then select Power

Options.

Keyboard area 11

Special keys

Table 2-8 Special keys and their descriptions

Component Description

(1) Gaming macro keys Allow you to create dierent gaming key combinations when

used alone or with the fn, ctrl, alt, or shift keys.

NOTE: See HP OMEN Command Center on page 15 for more

information.

(2) esc key Displays system information when pressed in combination with

the fn key.

(3) fn key Executes frequently used system functions when pressed in

combination with the fn key.

(4) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(5) Action keys Execute frequently used system functions.

NOTE: On select products, the f5 action key turns the keyboard

backlight feature o or on.

(6) Airplane mode key (also referred to as the

wireless button)

(7) OMEN key Opens the OMEN Command Center software.

(8) num lk key Alternates between the navigational and numeric functions on

Turns the airplane mode and wireless feature on or o.

NOTE: A wireless network must be set up before a wireless

connection is possible.

the integrated numeric keypad.

12 Chapter 2 Getting to know your computer

Bottom

Table 2-9 Bottom components and their descriptions

Component Description

(1) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and o during routine operation.

(2) Speakers Produce sound.

Bottom 13

Labels

The labels axed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.

● Service label—Provides important information to identify your computer. When contacting support, you

may be asked for the serial number, the product number, or the model number. Locate this information before you contact support.

Table 2-10 Service label components

Component

(1) HP product name

(2) Model number

(3) Product ID

(4) Serial number

(5) Warranty period

● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval

markings for the countries or regions in which the devices have been approved for use.

14 Chapter 2 Getting to know your computer

HP OMEN Command Center

HP OMEN Command Center allows you to customize your computer for your specic gaming needs.

▲ To open HP OMEN Command Center, select the Start button, select HP OMEN Command Center, and

then follow the on-screen instructions.

– or –

Press the OMEN key at the top right side of the keyboard.

The HP OMEN Command Center dashboard provides a central location to access and congure the following features:

NOTE: Features may vary by platform.

● System Vitals: Monitor the computer status and performance.

● Lighting: Customize the keyboard lighting (select products only).

● Network Booster: View and adjust network priorities and settings.

● Performance Control: Optimize the performance of your computer for the task you are performing.

● Gaming Macro Keys: Congure the P-keys (select products only).

● OMEN Game Stream: Provide the ability to stream games to other devices.

● Update: Update the OMEN Command Center software.

● Help: Access “How to” information and frequently asked questions.

NOTE: To minimize the dashboard, select the < button at the top of the dashboard.

HP OMEN Command Center 15

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 14 for details.

16 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major components and their descriptions

Item Component Spare part number

(1) Display assembly

NOTE: Display assemblies are spared only at a subcomponent level.

(2) Keyboard/top cover (includes acetate tape):

For a detailed list of country codes, see Keyboard/top cover on page 59.

For use models with 1-zone lighting (dragon red legend + red backlight) L57377-xx1

For use models with 4-zone lighting (white legend + RGB backlight) L57378-xx1

For use models with 1-zone lighting (dragon red legend + red backlight) with Thunderbolt L57379-xx1

For use models with 4-zone lighting (white legend + RGB backlight) with Thunderbolt L57380-xx1

For use models with 1-zone lighting (dragon red legend + red backlight) with Thunderbolt (G-sync) L62862-xx1

For use models with 4-zone lighting (white legend + RGB backlight) with Thunderbolt (G-sync) L62863-xx1

(3) Touchpad button board L57343-001

(4) Power button board

NOTE: The power button board cable is available as spare part number L57364-001.

(5) Card reader/USB board

NOTE: The card reader/USB board cable is available as spare part number L57363-001.

(6) Hard drive

NOTE: The hard drive connector is available as spare part number L57362-001.

2 TB, 5400 rpm 912487-850

1 TB, 7200 rpm 766644-001

(7) Speaker assembly (includes cushion) L57375-001

(8) Battery

4 cell, 70 Wh 917724-855

3 cell, 52 Wh L08855-855

(9) System board (includes processor):

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating system

xxxxxx-601: Windows 10 operating system

Intel Core i9-9880H processor and 8 GB of discrete graphics memory (GeForce RTX 2080; G-Sync) L59778-xx1

L57371-001

L57370-001

Intel Core i7-9750H processor and 8 GB of discrete graphics memory (GeForce RTX 2080; G-Sync) L59777-xx1

Intel Core i7-9750H processor and 8 GB of discrete graphics memory (GeForce RTX 2070; G-Sync) L59776-xx1

Intel Core i7-9750H processor and 6 GB of discrete graphics memory (GeForce RTX 2060) L59775-xx1

Intel Core i7-9750H processor and 6 GB of discrete graphics memory (GeForce GTX 1660Ti) L59774-xx1

Intel Core i7-9750H processor and 4 GB of discrete graphics memory (GeForce GTX 1650) L59772-xx1

Intel Core i5-9300H processor and 6 GB of discrete graphics memory (GeForce GTX 1660Ti) L59773-xx1

Computer major components 17

Table 3-1 Computer major components and their descriptions (continued)

Item Component Spare part number

Intel Core i5-9300H processor and 4 GB of discrete graphics memory (GeForce GTX 1650) L59771-xx1

Thermal pad kit (not illustrated) L57444-001

(10) Solid-state drives (M.2):

1 TB, PCIe, Gen 3 × 4 L57387-001

512 GB, PCIe, Gen 3 × 4 L57386-001

512 GB, PCIe + 32 GB Optane memory L57388-001

256 GB, PCIe, Gen 3 × 4 L57385-001

128 GB, PCIe, Gen 3 × 2 L57384-001

16 GB, PCIe, Gen 3 × 2 Optane memory module L57383-001

(11) WLAN module

Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 L22634-005

Intel Wi-Fi 6 AX200 802.11ax 2 × 2 + Bluetooth 5 (non-vPro) L35282-005

Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855

(12) Memory modules (DDR4-2666):

16 GB 937438-850

8 GB 937236-850

4 GB L10598-850

(13) Power connector cable

For use in models with N18P-G0 graphics (GeForce GTX 1650; 200 W) L57358-001

For use in models with N18E-G0/G1 graphics (GeForce GTX 1660Ti/RTX 2060; 200 W) L57359-001

For use in models with N18E-G2/G3 graphics (GeForce RTX 2070/2080; 330 W) L60899-001

(14) Heat sink

NOTE: Heat sink appearance may vary.

Heat sink for use in models with GeForce GTX 1650 graphics L57367-001

Heat sink for use in models with GeForce GTX 1660Ti graphics L57366-001

Heat sink for use in models with GeForce RTX 2060 graphics L62864-001

Heat sink for use in models with GeForce RTX 2070 graphics L62865-001

Heat sink for use in models with GeForce RTX 2080 graphics L62866-001

Thermal grease (not illustrated) L65268-001

Thermal pad kit (not illustrated) L57444-001

(15) Thermal sensor board

NOTE: The thermal sensor board cable is available as spare part number L57365-001.

(16) Bottom cover

18 Chapter 3 Illustrated parts catalog

L57372-001

Table 3-1 Computer major components and their descriptions (continued)

Item Component Spare part number

For use in models with N18P/N18E G0/G1 graphics (NVIDIA GeForce GTX 1650, 1660Ti, RTX 2060) L57356-001

For use in models with N18E G2/G3 graphics (NVIDIA GeForce RTX 2070/2080) L57357-001

Mass storage devices

Table 3-2 Mass storage devices and their descriptions

Item Component Spare part number

(1) Hard drive

2 TB, 5400 rpm 912487-850

1 TB, 7200 rpm 766644-001

(2) Hard drive connector/cable L57362-001

(3) Solid-state drive (M.2)

1 TB, PCIe, Gen 3 × 4 L57387-001

512 GB, PCIe, Gen 3 × 4 L57386-001

512 GB, PCIe + 32 GB Optane memory L57388-001

256 GB, PCIe, Gen 3 × 4 L57385-001

128 GB, PCIe, Gen 3 × 2 L57384-001

16 GB, PCIe, Gen 3 × 2 Optane memory module L57383-001

Mass storage devices 19

Display assembly subcomponents

Table 3-3 Display components and their descriptions

Item Component Spare part number

(1) Display bezel with magnet L57354-001

(2) Webcam/microphone module (includes bezel adhesive) L61453-001

(3) Display panel (includes panel adhesive tape and bezel adhesive):

NOTE: Display panel adhesive is available as spare part number L57369-001.

FHD, 60 Hz L57381-001

FHD, 144 Hz L57382-001

(4) Display hinges (left and right; includes bezel adhesive) L57368-001

(5) Display panel/webcam cable (includes display panel adhesive tape and bezel adhesive):

For use in FHD, 60 Hz displays L57360-001

For use in FHD, 144 Hz displays L57361-001

20 Chapter 3 Illustrated parts catalog

Cables

Table 3-3 Display components and their descriptions (continued)

Item Component Spare part number

(6) Wireless antennas (main and aux; includes bezel adhesive and display panel adhesive tape) L57353-001

(7) Display back cover (includes bezel adhesive and display panel adhesive tape) L57355-001

Table 3-4 Cables and their descriptions

Item Component Spare part number

(1) Power connector cable

For use in models with N18P-G0 graphics (GeForce GTX 1650; 200 W) L57358-001

For use in models with N18E-G0/G1 graphics (GeForce GTX 1660Ti/RTX 2060; 200 W) L57359-001

For use in models with N18E-G2/G3 graphics (GeForce RTX 2070/2080; 330 W) L60899-001

(2) Hard drive connector/cable L57362-001

(3) Power button board cable L57364-001

(4) Display cable (includes bezel adhesive and display panel adhesive tape)

For use in models with an FHD, 60 Hz display L57360-001

For use in models with an FHD, 144 Hz display L57361-001

(5) Thermal sensor cable L57365-001

(6) Card reader/USB board cable L57363-001

Cables 21

Miscellaneous parts

Table 3-5 Miscellaneous parts and their descriptions

Component Spare part number

AC adapter (PFC):

330 W, 7.4 mm 925142-850

230 W, 7.4 mm 925141-850

200 W, 4.5 mm L00818-850

150 W, 4.5 mm L32661-001

Power cord (C5, 1.0 m):

For use in Australia L22327-001

For use in Denmark L22322-001

For use in Europe L22321-001

For use in India L22624-001

For use in Israel L22323-001

For use in Japan L22330-001

For use in North America L22319-001

For use in the People’s Republic of China L21930-001

For use in South Africa L22325-001

For use in South Korea L22328-001

For use in Switzerland L22324-001

For use in Taiwan L22329-001

For use in Thailand L22326-001

For use in the United Kingdom L22320-001

Power cord (C13, 1.0 m):

For use in Australia L22339-001

For use in Denmark L22334-001

For use in Europe L22333-001

For use in India L22343-001

For use in Israel L22335-001

For use in Japan L22344-001

For use in North America L22331-001

For use in the People’s Republic of China L22341-001

For use in South Africa L22337-001

For use in South Korea L22340-001

For use in Switzerland L22336-001

22 Chapter 3 Illustrated parts catalog

Table 3-5 Miscellaneous parts and their descriptions (continued)

Component Spare part number

For use in Taiwan L22342-001

For use in Thailand L22338-001

For use in the United Kingdom L22332-001

External optical drive 747080-001

Thermal grease L65268-001

Thermal pad kit L57444-001

HDMI-to-VGA adapter 701943-001

USB-C-to-USB-A adapter 833960-001

Screw Kit L57376-001

Miscellaneous parts 23

4 Removal and replacement procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

● Non-marking, non-conductive pry tool

● Magnetic Phillips P1 screwdriver

● Tweezers

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts.

Cables and connectors

IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during

the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear easily.

24 Chapter 4 Removal and replacement procedures preliminary requirements

Drive handling

IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the

computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive or an optical drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”

Workstation guidelines

Follow these grounding workstation guidelines:

● Cover the workstation with approved static-shielding material.

● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and

equipment.

● Use conductive eld service tools, such as cutters, screw drivers, and vacuums.

● When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.

● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids

and Styrofoam.

● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these

items only at static-free workstations.

● Avoid contact with pins, leads, or circuitry.

● Turn o power and input signals before inserting or removing connectors or test equipment.

Electrostatic discharge information

A sudden discharge of static electricity from your nger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) might not appear to be aected at all and can work perfectly throughout a normal cycle. The device might function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy.

Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.

Electrostatic discharge information 25

IMPORTANT: To prevent damage to the device when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

Generating static electricity

Note the following:

● Dierent activities generate dierent amounts of static electricity.

● Static electricity increases as humidity decreases.

Table 4-1 Static electricity occurrence based on activity and humidity

Relative humidity

Event 55% 40% 10%

Walking across carpet

Walking across vinyl oor

Motions of bench worker

Removing DIPs from plastic tube

Removing DIPs from vinyl tray

Removing DIPs from Styrofoam

Removing bubble pack from PCB

Packing PCBs in foam-lined box

Electronic components can be packaged together in plastic tubes, trays, or Styrofoam.

NOTE: As little as 700 V can degrade a product.

Preventing electrostatic damage to equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity damage to electronic components.

● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.

7,500 V

3,000 V

400 V

2,000 V

3,500 V

7,000 V

5,000 V

15,000 V

5,000 V

800 V

700 V

4,000 V

5,000 V

20,000 V

11,000 V

35,000 V

12,000 V

6,000 V

2,000 V

11,500 V

14,500 V

26,500 V

21,000 V

● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.

● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.

● Place items on a grounded surface before removing them from their container.

● Always be properly grounded when touching a sensitive component or assembly.

26 Chapter 4 Removal and replacement procedures preliminary requirements

● Avoid contact with pins, leads, or circuitry.

● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive

foam.

Personal grounding methods and equipment

Use the following equipment to prevent static electricity damage to electronic components:

● Wrist straps are exible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To

provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and t snugly into the banana plug connector on the grounding mat or workstation.

● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with

most types of shoes or boots. On conductive oors or dissipative oor mats, use them on both feet with a maximum of 1 MΩ ±10% resistance between the operator and ground.

Table 4-2 Static shielding protection levels

Static shielding protection levels

Method Voltage

Antistatic plastic

Carbon-loaded plastic

Metallized laminate

Grounding the work area

To prevent static damage at the work area, take the following precautions:

● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the

work surface and properly grounded tools and equipment.

● Use static-dissipative mats, foot straps, or air ionizers to give added protection.

● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle

them only at static-free work areas.

● Turn o power and input signals before inserting and removing connectors or test equipment.

● Use xtures made of static-safe materials when xtures must directly contact dissipative surfaces.

● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam.

● Use eld service tools, such as cutters, screwdrivers, and vacuums, that are conductive.

Recommended materials and equipment

1,500

7,500

15,000

HP recommends the following materials and equipment to prevent static electricity:

● Antistatic tape

● Antistatic smocks, aprons, or sleeve protectors

● Conductive bins and other assembly or soldering aids

● Conductive foam

● Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistance

● Static-dissipative table or oor mats with hard tie to ground

Electrostatic discharge information 27

● Field service kits

● Static awareness labels

● Wrist straps and footwear straps providing 1 MΩ ±10% resistance

● Material handling packages

● Conductive plastic bags

● Conductive plastic tubes

● Conductive tote boxes

● Opaque shielding bags

● Transparent metallized shielding bags

● Transparent shielding tubes

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

● Place items on a grounded surface before removing items from their containers.

● Always be properly grounded when touching a component or assembly.

● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized

equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

28 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures for

Customer Self-Repair parts

This chapter provides removal and replacement procedures for Customer Self-Repair parts.

NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by

the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 14 for details.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

There are as many as 20 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. Make special note of each screw size and location during removal and replacement.

Preparation for disassembly

See Removal and replacement procedures preliminary requirements on page 24 for initial safety procedures.

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Component replacement procedures 29

Bottom cover

Table 5-1 Bottom cover descriptions and part numbers

Description Spare part number

Bottom cover for use in models with N18P/N18E G0/G1 graphics (NVIDIA GeForce GTX 1650, 1660Ti, RTX

2060)

Bottom cover for use in models with N18E G2/G3 graphics (NVIDIA GeForce RTX 2070/2080) L57357-001

L57356-001

Before removing the bottom cover, follow this step:

▲ Prepare the computer for disassembly (Preparation for disassembly on page 29).

Remove the bottom cover:

1. Remove the six Phillips M2.0 × 16.0 screws (1) and the four Phillips M2.0 × 6.0 screws (2) from the

bottom cover.

2. Insert a plastic tool between the bottom cover and the computer chassis (1), and then ex and lift the

edge of the bottom cover enough to separate it from the computer (2).

30 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

3. Remove the bottom cover from the computer (3).

Reverse this procedure to install the bottom cover.

Component replacement procedures 31

Solid-state drive and Optane memory module

Table 5-2 Solid-state drive and Optane memory module descriptions and part numbers

Description Spare part number

1 TB, PCIe, Gen 3 × 4 L57387-001

512 GB, PCIe, Gen 3 × 4 L57386-001

512 GB, PCIe + 32 GB Optane memory L57388-001

256 GB, PCIe, Gen 3 × 4 L57385-001

128 GB, PCIe, Gen 3 × 2 L57384-001

16 GB, PCIe, Gen 3 × 2 Optane memory module L57383-001

Before removing the solid-state drive or Optane memory module, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).

2. Remove the bottom cover (see Bottom cover on page 30).

3. Remove the battery (see Battery on page 38).

The computer oers two solid-state drive sockets as shown in the following illustration:

(1) Primary solid-state drive

(2) Secondary solid-state drive

Remove the solid-state drive or Optane memory module:

1. Remove the Phillips M2.0 × 4.0 screw (1), and then lift the metal cover o the drive (2).

32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

2. Lift the top of the drive (1), and then pull the drive from the socket (2).

Reverse this procedure to install the solid-state drive or Optane memory module.

Component replacement procedures 33

Memory module

Table 5-3 Memory descriptions and part numbers

Description Spare part number

Memory module, 16 GB 937438-850

Memory module, 8 GB 937236-850

Memory module, 4 GB L10598-850

Before removing the memory modules, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).

2. Remove the bottom cover (see Bottom cover on page 30).

3. Remove the battery (see Battery on page 38).

Remove the memory modules:

1. Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle.

2. Grasp the edge of the memory module (2), and then gently pull the module out of the slot. Use the same

procedure to remove both memory modules.

CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do

not touch the components on the memory module.

To protect a memory module after removal, place it in an electrostatic-safe container.

Reverse this procedure to install memory modules.

34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Hard drive assembly

Table 5-4 Hard drive and connector descriptions and part numbers

Description Spare part number

Hard drive, 2 TB, 5400 rpm 912487-850

Hard drive, 1 TB, 7200 rpm 766644-001

Hard drive connector/cable L57362-001

Before removing the hard drive assembly, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).

2. Remove the bottom cover (see Bottom cover on page 30).

3. Remove the battery (see Battery on page 38).

Remove the hard drive assembly:

1. Disconnect the hard drive cable from the system board ZIF connector (1).

2. Remove the four Phillips M2.0 × 3.0 screws (2) that secure the hard drive assembly to the computer.

3. Lift the hard drive assembly out of the computer (3).

Component replacement procedures 35

4. If it is necessary to disassemble the hard drive, remove the four Phillips M3.0 × 3.0 screws (1) from the

brackets, and then remove the brackets from the hard drive (2). Disconnect the connector from the drive (3).

Reverse this procedure to reassemble and install the hard drive.

36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

6 Removal and replacement procedures for

authorized service provider parts

IMPORTANT: Components described in this chapter should only be accessed by an authorized service

provider. Accessing these parts can damage the computer or void the warranty.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Component replacement procedures

There are as many as 47 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.

Thermal material

Table 6-1 Thermal material description and part number

Description Spare part number

Thermal grease L65268-001

Thermal pad kit L57444-001

Thermal material must be applied on site and therefore is not included in component spare part kits. When removing any part that also requires removal of the heat sink, be sure to order and apply thermal material. Aected parts are shown in the following list:

● Heat sink

● System board

● Top cover with keyboard

● Display assembly

Component replacement procedures 37

Battery

Table 6-2 Battery description and part number

Description Spare part number

Battery, 4 cell, 70 Wh 917724-855

Battery, 3 cell, 52 Wh L08855-855

Before removing the battery, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).

2. Remove the bottom cover (see Bottom cover on page 30).

Remove the battery:

1. Remove the four Phillips M2.0 × 7.0 screws (1) that secure the battery to the computer.

2. Lift the battery away from the connector (2), and then remove the battery from the computer (3).

Reverse this procedure to install the battery.

38 Chapter 6 Removal and replacement procedures for authorized service provider parts

WLAN module

Table 6-3 WLAN module description and part number

Description Spare part number

Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 L22634-005

Intel Wi-Fi 6 AX200 802.11ax 2 × 2 + Bluetooth 5 (non-vPro) L35282-005

Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855

IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).

2. Remove the bottom cover (see Bottom cover on page 30).

3. Remove the battery (see Battery on page 38).

Remove the WLAN module:

1. Remove the plastic protector from on top of the antenna terminals on the WLAN module (1).

2. Disconnect the WLAN antenna cables (2) from the terminals on the WLAN module.

NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1/white

WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/black WLAN antenna cable connects to the WLAN module #1/Aux terminal.

3. Remove the Phillips M2.0 × 4.0 screw (3) that secures the WLAN module to the bottom cover. (The WLAN

module tilts up.)

Component replacement procedures 39

4. Remove the WLAN module (4) by pulling the module away from the slot at an angle.

NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must

be installed on the antenna connector, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

40 Chapter 6 Removal and replacement procedures for authorized service provider parts

Power connector

Table 6-4 Power connector description and part number

Description Spare part number

Power connector for use in models with N18P-G0 graphics (GeForce GTX 1650; 200 W) L57358-001

Power connector for use in models with N18E-G0/G1 graphics (GeForce GTX 1660Ti/RTX 2060; 200 W) L57359-001

Power connector for use in models with N18E-G2/G3 graphics (GeForce RTX 2070/2080; 330 W) L60899-001

Before removing the power connector cable, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).

2. Remove the bottom cover (see Bottom cover on page 30).

3. Remove the battery (see Battery on page 38).

Remove the power connector cable:

1. Remove the bracket from the connector (1).

2. Disconnect the cable from the system board (2).

3. Remove the cable from the clips on the fan (3).

4. Remove the power connector and cable from the computer (4).

Reverse this procedure to install the power connector cable.

Component replacement procedures 41

Speaker assembly

Table 6-5 Speaker assembly description and part number

Description Spare part number

Speaker assembly (includes cushion) L57375-001

Before removing the speaker assembly, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).

2. Remove the bottom cover (see Bottom cover on page 30).

3. Remove the battery (see Battery on page 38).

Remove the speakers:

1. Disconnect the speaker cable from the system board (1).

2. Remove the two Phillips M2.0 × 2.0 screws (2) that secure each speaker to the computer.

3. Remove cable that runs between the speakers from the clips along the bottom of the computer (3).

4. Remove the speaker assembly from the computer (4).

Reverse this procedure to install the speaker assembly.

42 Chapter 6 Removal and replacement procedures for authorized service provider parts

Touchpad button board

Table 6-6 Touchpad button board description and part number

Description Spare part number

Touchpad button board L57343-001

Before removing the touchpad button board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).

2. Remove the bottom cover (see Bottom cover on page 30).

3. Remove the battery (see Battery on page 38).

Remove the touchpad button board:

1. Disconnect the cable from the ZIF connector on the touchpad (1).

2. Disconnect the cable from the ZIF connector on the system board (2).

3. Remove the four Phillips M2.0 × 3.0 screws (3) that secure the touchpad button board to the computer.

4. Remove the touchpad button board from the computer (4).

Reverse this procedure to install the touchpad button board.

Component replacement procedures 43

Heat sink/fan assembly

Table 6-7 Heat sink/fan assembly, thermal pad, and thermal grease descriptions and part numbers

Description Spare part number

Heat sink/fan assembly for use in models with GeForce GTX 1660 graphics L57367-001

Heat sink/fan assembly for use in models with GeForce GTX 1660Ti graphics L57366-001

Heat sink/fan assembly for use in models with GeForce GTX 2060 graphics L62864-001

Heat sink/fan assembly for use in models with GeForce GTX 2070 graphics L62865-001

Heat sink/fan assembly for use in models with GeForce GTX 2080 graphics L62866-001

Thermal grease L65268-001

Thermal pad kit L57444-001

Before removing the heat sink/fan assembly, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).

2. Remove the bottom cover (see Bottom cover on page 30).

3. Remove the battery (see Battery on page 38).

Remove the heat sink/fan assembly:

1. Disconnect the two fan cables from the system board (1).

2. Remove the power connector cable from the routing channel in the left fan (2).

3. Remove the WLAN antenna from the routing channel in the right fan (3).

4. Remove the two Phillips M2.0 × 5.0 screws (1) from each fan.

5. Remove the eight Phillips M2.0 × 3.0 screws (2) in the order indicated on the heat sink.

44 Chapter 6 Removal and replacement procedures for authorized service provider parts

6. Remove the heat sink/fan assembly (3).

NOTE: Heat sink appearance may vary.

IMPORTANT: Thermal material must be applied on site and therefore is not included in component

spare part kits. When removing any part that also requires removal of the heat sink, be sure to order and apply thermal material.

Component replacement procedures 45

7. Heat sink conguration 1

Apply thermal grease to the integrated processors on the system board (1). Use thermal pads on the remaining locations on the system board (2).

8. Heat sink conguration 2

Apply thermal grease to the integrated processors on the system board (1). Use thermal pads on the remaining locations on the system board (2).

Reverse this procedure to install the heat sink/fan assembly.

46 Chapter 6 Removal and replacement procedures for authorized service provider parts

Card reader/USB board

NOTE: The card reader/USB board cable is available as spare part number L57363-001.

Table 6-8 Card reader board description and part number

Description Spare part number

Card reader/USB board L57370-001

Before removing the card reader/USB board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).

2. Remove the bottom cover (see Bottom cover on page 30).

3. Remove the battery (see Battery on page 38).

4. Remove the fan/heat sink (see Heat sink/fan assembly on page 44).

Remove the card reader/USB board:

1. Disconnect the cable from the ZIF connector on the card reader/USB board (1).

2. Remove the Phillips M2.0 × 3.5 screw (2) that secures the board to the computer.

3. Lift the side of the board up, and then pull board up and into the computer to remove it (3).

Reverse this procedure to install the card reader/USB board.

Component replacement procedures 47

Power button board

NOTE: The power button board spare part kit does not include the cable. The cable is available as spare part

number L57364-001.

Table 6-9 Power button board description and part number

Description Spare part number

Power button board L57371-001

Before removing the power button board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).

2. Remove the bottom cover (see Bottom cover on page 30).

3. Remove the battery (see Battery on page 38).

4. Remove the solid-state drive (see Solid-state drive and Optane memory module on page 32).

5. Remove the fan/heat sink (see Heat sink/fan assembly on page 44).

Remove the power button board:

1. Remove the two Phillips M2.0 × 3.0 screws (1) that secure the board to the computer.

2. Rotate board upside down so you can access connector underneath (2).

3. Disconnect the cable from the ZIF connector on the board (3).

4. Remove the power button board from the computer (4).

Reverse this procedure to install the power button board.

IMPORTANT: When replacing the power button board, be sure to replace the tape so the internal light does

not show.

48 Chapter 6 Removal and replacement procedures for authorized service provider parts

System board

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating system

xxxxxx-601: Windows 10 operating system

Table 6-10 System board descriptions and part numbers