LASERJET ENTERPRISE 500 MFP
User Guide
M525
2
HP LaserJet Enterprise 500 MFP M525
User Guide
Copyright and License
Trademark Credits
© Copyright 2017 HP Development Company,
L.P.
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Edition 1, 8/2017
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Table of contents
1 Product introduction ................................................................................................................................................................................. 1
Product views ............................................................................................................................................................................ 2
Product front view ............................................................................................................................................... 2
Product back view ................................................................................................................................................ 3
Interface ports ...................................................................................................................................................... 4
Serial number and model number location ..................................................................................................... 5
Control panel ............................................................................................................................................................................. 6
Control-panel Home screen ............................................................................................................................... 6
Control-panel cleaning ........................................................................................................................................ 7
Control-panel help ............................................................................................................................................... 7
Product reports ......................................................................................................................................................................... 9
2 Connect the product and install software .......................................................................................................................................... 11
Connect the product to a computer by using a USB cable and install the software (Windows) ................................ 12
Connect the product to a network by using a network cable and install the software (Windows) .......................... 13
Congure the IP address .................................................................................................................................. 13
Install the software ........................................................................................................................................... 14
Connect the product to a computer by using a USB cable and install the software (Mac) ......................................... 15
Connect the product to a network by using a network cable and install the software (Mac) .................................... 16
Congure the IP address .................................................................................................................................. 16
Install the software ........................................................................................................................................... 17
3 Input trays and output bins ................................................................................................................................................................... 19
Supported paper sizes .......................................................................................................................................................... 20
Supported paper types ......................................................................................................................................................... 23
Congure trays ....................................................................................................................................................................... 24
Congure a tray when loading paper ............................................................................................................. 24
Congure a tray to match print job settings ................................................................................................. 24
Congure a tray by using the control panel .................................................................................................. 24
Alternative letterhead mode ................................................................................................................................................ 25
Tray 1 ....................................................................................................................................................................................... 26
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Tray capacity and paper orientation ............................................................................................................... 26
Load Tray 1 ......................................................................................................................................................... 26
Tray 2 and the optional 500-sheet trays ........................................................................................................................... 29
Tray capacity and paper orientation ............................................................................................................... 29
Load Tray 2 or the optional 500-sheet trays ................................................................................................ 29
Use paper output options ..................................................................................................................................................... 32
Print to the standard output bin ..................................................................................................................... 32
Print to the rear output bin .............................................................................................................................. 32
Use the convenience stapler (stapling models only) ........................................................................................................ 33
4 Parts, supplies, and accessories .......................................................................................................................................................... 35
Order parts, accessories, and supplies ............................................................................................................................... 36
HP policy on non-HP supplies .............................................................................................................................................. 37
HP anticounterfeit Web site .................................................................................................................................................. 38
Print when a toner cartridge is at estimated end of life .................................................................................................. 39
Enable or disable the Very Low Settings options from the control panel ..................................................................... 40
Customer self-repair parts ................................................................................................................................................... 41
Accessories .............................................................................................................................................................................. 43
Toner cartridge ....................................................................................................................................................................... 44
Toner cartridge view .......................................................................................................................................... 45
Toner cartridge information ............................................................................................................................. 46
Recycle toner cartridge ................................................................................................................ 46
Toner-cartridge storage ............................................................................................................... 46
HP policy on non-HP toner cartridges ....................................................................................... 46
Replace the toner cartridge ............................................................................................................................. 47
Staples (stapling models only) ............................................................................................................................................. 50
Load staples ....................................................................................................................................................... 50
5 Print .......................................................................................................................................................................................................... 53
Supported print drivers (Windows) ..................................................................................................................................... 54
HP Universal Print Driver (UPD) ....................................................................................................................... 54
UPD installation modes ............................................................................................................... 55
Change print-job settings (Windows) ................................................................................................................................. 56
Change the settings for all print jobs until the software program is closed ............................................ 56
Change the default settings for all print jobs ............................................................................................... 56
Change the product conguration settings ................................................................................................... 56
Change print-job settings (Mac OS X) ................................................................................................................................. 57
Change the settings for all print jobs until the software program is closed ............................................ 57
Change the default settings for all print jobs ............................................................................................... 57
Change the product conguration settings ................................................................................................... 57
Print tasks (Windows) ............................................................................................................................................................ 58
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Use a printing shortcut (Windows) ................................................................................................................. 58
Create printing shortcuts (Windows) .............................................................................................................. 60
Automatically print on both sides (Windows) ............................................................................................... 63
Print multiple pages per sheet (Windows) .................................................................................................... 65
Select the page orientation (Windows) .......................................................................................................... 67
Select the paper type (Windows) .................................................................................................................... 69
Print the rst or last page on dierent paper (Windows) ........................................................................... 72
Scale a document to t page size (Windows) ............................................................................................... 75
Create a booklet (Windows) ............................................................................................................................. 77
Print tasks (Mac OS X) ............................................................................................................................................................ 79
Use a printing preset (Mac OS X) ..................................................................................................................... 79
Create a printing preset (Mac OS X) ................................................................................................................ 79
Automatically print on both sides (Mac OS X) ............................................................................................... 79
Print multiple pages per sheet (Mac OS X) .................................................................................................... 79
Select the page orientation (Mac OS X) .......................................................................................................... 80
Select the paper type (Mac OS X) .................................................................................................................... 80
Print a cover page (Mac OS X) .......................................................................................................................... 80
Scale a document to t page size (Mac OS X) ............................................................................................... 80
Create a booklet (Mac OS X) ............................................................................................................................. 81
Additional print tasks (Windows) ......................................................................................................................................... 82
Cancel a print job (Windows) ........................................................................................................................... 82
Select the paper size (Windows) ..................................................................................................................... 82
Select a custom paper size (Windows) .......................................................................................................... 82
Print watermarks (Windows) ........................................................................................................................... 83
Additional print tasks (Mac OS X) ......................................................................................................................................... 84
Cancel a print job (Mac OS X) ........................................................................................................................... 84
Select the paper size (Mac OS X) ..................................................................................................................... 84
Select a custom paper size (Mac OS X) .......................................................................................................... 84
Print watermarks (Mac OS X) ........................................................................................................................... 84
Store print jobs on the product ............................................................................................................................................ 86
Create a stored job (Windows) ......................................................................................................................... 86
Create a stored job (Mac OS X) ........................................................................................................................ 88
Print a stored job ............................................................................................................................................... 89
Delete a stored job ............................................................................................................................................ 89
Add a job-separator page (Windows) ................................................................................................................................. 90
Use HP ePrint .......................................................................................................................................................................... 91
Use the HP ePrint Mobile Driver ........................................................................................................................................... 92
Use Apple AirPrint .................................................................................................................................................................. 93
Use HP Smart Print (Windows) ............................................................................................................................................ 94
Use easy-access USB printing .............................................................................................................................................. 95
Print easy-access USB documents ................................................................................................................. 95
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6 Copy .......................................................................................................................................................................................................... 97
Set new default copy settings .............................................................................................................................................. 98
Restore default copy settings .............................................................................................................................................. 99
Make a single copy ............................................................................................................................................................... 100
Make multiple copies ........................................................................................................................................................... 101
Copy a multiple-page original ............................................................................................................................................ 103
Collate a copy job ................................................................................................................................................................. 105
Copy on both sides (duplex) ............................................................................................................................................... 107
Copy on both sides automatically ................................................................................................................ 107
Copy on both sides manually ........................................................................................................................ 108
Reduce or enlarge a copy image ....................................................................................................................................... 110
Optimize copy quality for text or pictures ........................................................................................................................ 112
Adjust the copy lightness/darkness .................................................................................................................................. 113
Set the paper size and type for copying on special paper ............................................................................................ 115
Use Job Build mode ............................................................................................................................................................. 116
Copy a book .......................................................................................................................................................................... 117
Copy a photo ......................................................................................................................................................................... 119
7 Scan/send .............................................................................................................................................................................................. 121
Set up scan/send features .................................................................................................................................................. 122
Change default scan/send settings from the product control panel .......................................................................... 124
Send a scanned document to a network folder .............................................................................................................. 126
Send a scanned document to a folder in the product memory ................................................................................... 129
Send a scanned document to a USB ash drive ............................................................................................................. 130
Send a scanned document to one or more email addresses ....................................................................................... 133
Use the address book to send email ................................................................................................................................ 136
Add contacts to the address book from the product control panel ........................................................ 136
Send a document to email by using the address book ............................................................................. 138
Scan a photo ......................................................................................................................................................................... 141
8 Fax .......................................................................................................................................................................................................... 143
Congure required fax settings ......................................................................................................................................... 144
Fax Setup Wizard ............................................................................................................................................. 144
Set or verify the date and time ..................................................................................................................... 145
Set or verify the date/time format ............................................................................................................... 145
Congure fax dialing settings ............................................................................................................................................ 146
Congure general fax send settings ................................................................................................................................. 147
Congure fax billing codes ................................................................................................................................................. 148
Congure default options for fax send jobs .................................................................................................................... 149
Congure fax receive settings ........................................................................................................................................... 150
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Use a fax printing schedule ................................................................................................................................................ 151
Block incoming faxes ........................................................................................................................................................... 152
Create a blocked-fax list ................................................................................................................................. 152
Delete numbers from the blocked-fax list .................................................................................................. 152
Congure default options for fax receive jobs ................................................................................................................ 153
Fax archiving and forwarding ............................................................................................................................................. 154
Enable fax archiving ........................................................................................................................................ 154
Enable fax forwarding .................................................................................................................................... 154
Create a speed dial list ........................................................................................................................................................ 156
Add a number to an existing speed dial list ..................................................................................................................... 159
Delete a speed dial list ........................................................................................................................................................ 160
Delete a single number from a speed dial list ................................................................................................................. 161
Send a fax by entering numbers manually ...................................................................................................................... 162
Send a fax by using a speed dial ....................................................................................................................................... 164
Search a speed-dial list by name ...................................................................................................................................... 166
Send a fax by using fax address book numbers ............................................................................................................. 167
Search the fax address book ............................................................................................................................................. 169
Cancel a fax ........................................................................................................................................................................... 170
Fax reports ............................................................................................................................................................................ 171
Fax activity log ................................................................................................................................................. 171
Billing code report ........................................................................................................................................... 172
Blocked fax list report ..................................................................................................................................... 172
Speed dial list report ....................................................................................................................................... 172
Fax call report .................................................................................................................................................. 172
9 Manage the product ............................................................................................................................................................................. 173
Congure IP network settings ........................................................................................................................................... 174
Printer sharing disclaimer .............................................................................................................................. 174
View or change network settings ................................................................................................................. 174
Manually congure IPv4 TCP/IP parameters from the control panel ..................................................... 174
Manually congure IPv6 TCP/IP parameters from the control panel ..................................................... 175
HP Embedded Web Server ................................................................................................................................................. 176
Open the HP Embedded Web Server ........................................................................................................... 176
HP Embedded Web Server features ............................................................................................................. 177
Information tab ........................................................................................................................... 177
General tab .................................................................................................................................. 177
Copy/Print tab ............................................................................................................................. 178
Scan/Digital Send tab ................................................................................................................ 178
Fax tab (Fax models only) ......................................................................................................... 179
Troubleshooting tab ................................................................................................................... 180
Security tab ................................................................................................................................. 180
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HP Web Services tab .................................................................................................................. 181
Networking tab ........................................................................................................................... 181
Other Links list ............................................................................................................................ 181
HP Utility (Mac OS X) ............................................................................................................................................................ 182
Open HP Utility ................................................................................................................................................ 182
HP Utility features ........................................................................................................................................... 182
Use HP Web Jetadmin software ........................................................................................................................................ 184
Economy settings ................................................................................................................................................................ 185
Print with EconoMode .................................................................................................................................... 185
Optimize speed or energy use ...................................................................................................................... 185
Set sleep mode ................................................................................................................................................ 185
Set the sleep schedule ................................................................................................................................... 186
Product security features ................................................................................................................................................... 188
Security statements ....................................................................................................................................... 188
IP Security ......................................................................................................................................................... 188
Sign in to the product ..................................................................................................................................... 188
Assign a system password ............................................................................................................................ 188
Encryption support: HP High-Performance Secure Hard Disks ............................................................... 188
Lock the formatter cage ................................................................................................................................. 189
Upgrade the product rmware .......................................................................................................................................... 190
10 Solve problems .................................................................................................................................................................................. 191
Solve problems checklist .................................................................................................................................................... 192
Factors that aect product performance ........................................................................................................................ 194
Restore factory-set defaults .............................................................................................................................................. 195
Control-panel help ............................................................................................................................................................... 196
Paper feeds incorrectly or becomes jammed ................................................................................................................. 197
The product does not pick up paper ............................................................................................................ 197
The product picks up multiple sheets of paper .......................................................................................... 197
The document feeder jams, skews, or picks up multiple sheets of paper ............................................ 197
Prevent paper jams ......................................................................................................................................... 198
Clear jams .............................................................................................................................................................................. 199
Auto-navigation for clearing jams ................................................................................................................ 199
Jam locations ................................................................................................................................................... 199
Clear jams in the document feeder .............................................................................................................. 200
Clear jams in the output-bin area ................................................................................................................. 201
Clear jams in Tray 1 ......................................................................................................................................... 202
Clear jams in Tray 2 or an optional 500-sheet tray ................................................................................... 204
Clear jams in the toner-cartridge area ......................................................................................................... 208
Clear jams in the rear-door and the fuser area .......................................................................................... 210
Clear jams in the duplexer ............................................................................................................................. 213
viii ENWW
Change jam recovery ........................................................................................................................................................... 219
Improve print quality ........................................................................................................................................................... 220
Print from a dierent software program .................................................................................................... 220
Set the paper-type setting for the print job ................................................................................................ 220
Check the paper type setting (Windows) ................................................................................ 220
Check the paper type setting (Mac OS X) ................................................................................ 220
Check the toner-cartridge status .................................................................................................................. 221
Print a cleaning page ...................................................................................................................................... 221
Visually inspect the toner cartridge ............................................................................................................. 222
Check paper and the printing environment ................................................................................................ 222
Use paper that meets HP specications ................................................................................. 222
Check the environment ............................................................................................................. 222
Check the EconoMode settings ..................................................................................................................... 223
Try a dierent print driver .............................................................................................................................. 223
Set the individual tray alignment ................................................................................................................. 224
Improve copy quality ........................................................................................................................................................... 226
Check the scanner glass for dirt or smudges ............................................................................................. 226
Calibrate the scanner ...................................................................................................................................... 227
Check the paper settings ............................................................................................................................... 228
Check the paper size and type conguration ......................................................................... 228
Select the tray to use for the copy ........................................................................................... 228
Check the image-adjustment settings ........................................................................................................ 228
Optimize copy quality for text or pictures ................................................................................................... 228
Edge-to-edge copying .................................................................................................................................... 228
Clean the pickup rollers and separation pad in the document feeder .................................................... 229
Improve scan quality ........................................................................................................................................................... 231
Check the scanner glass for dirt or smudges ............................................................................................. 231
Check the resolution settings ....................................................................................................................... 232
Check the image-adjustment settings ........................................................................................................ 232
Optimize scan quality for text or pictures ................................................................................................... 233
Check the output-quality settings ................................................................................................................ 233
Clean the pickup rollers and separation pad in the document feeder .................................................... 233
Improve fax quality .............................................................................................................................................................. 236
Check the scanner glass for dirt or smudges ............................................................................................. 236
Check the send-fax resolution settings ....................................................................................................... 237
Check the image-adjustment settings ........................................................................................................ 238
Optimize fax quality for text or pictures ...................................................................................................... 238
Check the error-correction settings ............................................................................................................. 238
Send to a dierent fax machine .................................................................................................................... 239
Clean the pickup rollers and separation pad in the document feeder .................................................... 239
Check the t-to-page setting ........................................................................................................................ 240
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Check the sender's fax machine ................................................................................................................... 241
The product does not print or it prints slowly ................................................................................................................. 242
The product does not print ............................................................................................................................ 242
The product prints slowly .............................................................................................................................. 242
Solve easy-access USB printing problems ....................................................................................................................... 243
The Retrieve From USB Settings menu does not open when you insert the USB ash drive ............ 243
The le does not print from the USB ash drive ........................................................................................ 243
The le that you want to print is not listed in the Retrieve from USB menu ......................................... 244
Solve USB connection problems ....................................................................................................................................... 245
Solve wired network problems .......................................................................................................................................... 246
The product has a poor physical connection. ............................................................................................. 246
The computer is using the incorrect IP address for the product ............................................................. 246
The computer is unable to communicate with the product ..................................................................... 246
The product is using incorrect link and duplex settings for the network ............................................... 247
New software programs might be causing compatibility problems ....................................................... 247
The computer or workstation might be set up incorrectly ....................................................................... 247
The product is disabled, or other network settings are incorrect ........................................................... 247
Solve fax problems .............................................................................................................................................................. 248
Checklist for solving fax problems ............................................................................................................... 248
What type of phone line are you using? ................................................................................. 248
Are you using a surge-protection device? .............................................................................. 248
Are you using a phone company voice-messaging service or an answering machine? . 248
Does your phone line have a call-waiting feature? ............................................................... 249
Check fax accessory status ........................................................................................................................... 249
General fax problems ..................................................................................................................................... 250
Use Fax over VoIP networks .......................................................................................................................... 250
Problems with receiving faxes ...................................................................................................................... 251
Problems with sending faxes ........................................................................................................................ 252
Fax error codes ................................................................................................................................................ 253
Fax error messages on the product control panel ..................................................................................... 253
Send-fax messages ................................................................................................................... 255
Receive-fax messages ............................................................................................................... 256
Service settings ............................................................................................................................................... 256
Settings in the Troubleshooting menu ................................................................................... 256
Service settings ............................................................................................................................................... 257
Settings in the Troubleshooting menu ................................................................................... 257
Solve product software problems (Windows) ................................................................................................................. 258
A print driver for the product is not visible in the Printer folder .............................................................. 258
An error message was displayed during the software installation ......................................................... 258
The product is in Ready mode, but nothing prints ..................................................................................... 258
Solve product software problems (Mac OS X) ................................................................................................................. 260
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The product name does not appear in the product list in the Print & Fax or the Print & Scan list .... 260
A print job was not sent to the product that you wanted ......................................................................... 260
When connected with a USB cable, the product does not appear in the Print & Fax or the Print &
Scan list after the driver is selected ............................................................................................................. 260
Remove software (Windows) ............................................................................................................................................. 261
Remove the print driver (Mac OS X) .................................................................................................................................. 262
Index ........................................................................................................................................................................................................... 263
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xii ENWW
1 Product introduction
●
Product views
●
Control panel
●
Product reports
ENWW 1
Product views
4
4
3
2
Product front view
1 Latch to release the document-feeder cover (access for clearing jams)
2 Document-feeder input tray
3 Document-feeder output bin
4 Control panel with color touchscreen display
5 Home button (returns the product to the Home screen)
NOTE: The button is on the side of the control panel.
6 Convenience stapler (M525f model only)
7 On/o button
8 Optional Tray 3
9 Optional Tray 4
10 Tray 2
11 Tray 1
12 Front-door-release button (access to the toner cartridge)
13 Standard output bin
14 Hardware integration pocket (for connecting third-party devices)
15 Easy-access USB port (for printing and scanning without a computer)
16 Handle to raise the scanner lid
2 Chapter 1 Product introduction ENWW
Product back view
1 Rear door and face-up output bin (access for clearing jams)
2 Dust cover for Tray 2 (for printing on Legal-size paper)
3 Power connection
4 Formatter (contains the interface ports)
5 Slot for a cable-type security lock
6 Right-side cover (slide back for access to the formatter)
ENWW Product views 3
Interface ports
1
5
4
3
2
1 Local area network (LAN) Ethernet (RJ-45) network port
2 USB port for connecting external USB devices
3 Hi-Speed USB 2.0 printing port
4 Foreign interface harness (for connecting external devices)
5 Fax port (M525f model only)
4 Chapter 1 Product introduction ENWW
Serial number and model number location
The serial number and model number are listed on an identication label located on the back of the product. The
serial number contains information about the country/region of origin, the product version, production code, and
the production number of the product.
Model name Model number
M525dn CF116A
M525f CF117A
ENWW Product views 5
Control panel
1
2
3 6 7 8 9 4 5
10
11
12
Control-panel Home screen
The Home screen provides access to the product features and indicates the current status of the product.
You can return to the Home screen at any time by pressing the Home button on the right side of the product
control panel.
NOTE: HP regularly updates features that are available in the product rmware. To take advantage of the most
current features, upgrade the product rmware. To download the most recent rmware upgrade le, go to
www.hp.com/go/lj500MFPM525_rmware.
NOTE: The features that appear on the Home screen can vary, depending on the product conguration.
1 Refresh button Touch the Refresh button to clear changes and restore the default settings.
2 Sign In or Sign Out Touch the Sign In button to access secured features.
Touch the Sign Out button to sign out of the product if you have signed in for access to secured
features. After you sign out, the product restores all options to the default settings.
3 Stop button Touch the Stop button to pause the current job. The Job Status screen opens, and then you can cancel
or continue the job.
4 Start button Touch the Start button to start a copy job.
5 Product status The status line provides information about the overall product status.
6 Language Selection
button
7 Sleep button Touch the Sleep button to put the product into Sleep mode.
Touch the Language Selection button to select the language for the control-panel display.
8 Network button Touch the Network button to nd information about the network connection.
9 Help button Touch the Help button to open the embedded help system.
10 Copies eld The Copies eld indicates the number of copies that the product is set to make.
6 Chapter 1 Product introduction ENWW
11 Scroll bar Touch the up or down arrows on the scroll bar to see the complete list of available features.
12 Features Depending on the product conguration, the features that appear in this area can include any of the
following items:
●
Quick Sets
●
Copy
●
E-mail
●
Fax (for products that have fax installed)
●
Save to USB
●
Save to Network Folder
●
Save to Device Memory
●
Retrieve from USB
●
Retrieve from Device Memory
●
Job Status
●
Supplies
●
Trays
●
Administration
Control-panel cleaning
Clean the control panel with a soft, lint-free cloth. Do not use paper towels or tissues because they are abrasive
and could damage the screen. If necessary to remove stubborn debris, moisten the cloth with water or glass
cleaner.
Control-panel help
The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the
Help button in the upper-right corner of the screen.
For some screens, the Help opens to a global menu where you can search for specic topics. You can browse
through the menu structure by touching the buttons in the menu.
For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that
screen.
If the product alerts you of an error or warning, touch the Error button or the Warning button to open a
message that describes the problem. The message also contains instructions to help solve the problem.
●
Device Maintenance
You can print or view a report of the complete Administration menu so you can more easily navigate to the
individual settings you need.
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1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Reports
●
Conguration/Status Pages
3. Select the Administration Menu Map option.
4. Touch the Print button to print the report. Touch the View button to view the report.
8 Chapter 1 Product introduction ENWW
Product reports
Product reports provide details about the product and its current conguration. Use the following procedure to
print or view the reports:
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the Reports menu.
3. Select one of the report categories:
●
Conguration/Status Pages
●
Fax Reports (fax models only)
●
Other Pages
4. Select the name of the report you want to review, and then touch the Print button to print it or touch the
View button to review the settings on the control-panel display.
NOTE: Some pages do not have the View option.
Table 1-1 Reports menu
First level Second level Description
Conguration/Status Pages Administration Menu Map Shows the structure of the Administration menu.
Current Settings Page Shows the current settings for each option in the
Administration menu.
Conguration Page Shows the product settings and installed
accessories.
Supplies Status Page Shows the approximate remaining life for the
supplies; reports statistics on total number of
pages and jobs processed, serial number, page
counts, and maintenance information.
HP provides approximations of the remaining life
for the supplies as a customer convenience. The
actual remaining supply levels might be dierent
than the approximations provided.
Usage Page Shows a count of all paper sizes that have
passed through the product; lists whether they
were simplex or duplex, and reports the page
count.
File Directory Page Shows the le name and folder name for les
that are stored in the product memory.
Web Services Status Page Shows the detected Web Services for the
product.
Fax Reports Fax Activity Log Contains a list of the faxes that have been sent
from or received by this product.
Billing Codes Report A list of billing codes that have been used for
outgoing faxes. This report shows how many
sent faxes were billed to each code.
ENWW Product reports 9
Table 1-1 Reports menu (continued)
First level Second level Description
Blocked Fax List A list of phone numbers that are blocked from
Speed Dial List Shows the speed dials that have been set up for
Fax Call Report A detailed report of the last fax operation, either
Other Pages PCL Font List Prints the available PCL fonts.
PS Font List Prints the available HP postscript level 3
sending faxes to this product.
this product.
sent or received.
emulation fonts.
10 Chapter 1 Product introduction ENWW
2 Connect the product and install software
●
Connect the product to a computer by using a USB cable and install the software (Windows)
●
Connect the product to a network by using a network cable and install the software (Windows)
●
Connect the product to a computer by using a USB cable and install the software (Mac)
●
Connect the product to a network by using a network cable and install the software (Mac)
ENWW 11
Connect the product to a computer by using a USB cable and install the software (Windows)
This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is
no longer than 2 m (6.5 ft).
CAUTION: Do not connect the USB cable until the installation software prompts you to connect it.
1. Close all open programs on the computer.
2. Install the software from the CD, and follow the on-screen instructions.
3. When prompted, select the Directly connect to this computer using USB cable option, and then click the
Next button.
4. When the software prompts you, connect the USB cable to the product and the computer.
5. At the end of the installation, click the Finish button, or click the More Options button to install more
software or congure basic digital sending features for the product.
6. Print a page from any program to make sure that the software is correctly installed.
12 Chapter 2 Connect the product and install software ENWW
Connect the product to a network by using a network cable and install the software (Windows)
Congure the IP address
1. Make sure the product is turned on and that the Ready message displays on the product control-panel
display.
2. Connect the network cable to the product and to the network.
3. Wait for 60 seconds before continuing. During this time, the network recognizes the product and assigns an
IP address or host name for the product.
4. From the Home screen on the product control panel, touch the Network button to identify the product IP
address or host name.
If the Network button is not visible, you can nd the IP address or host name by printing a conguration
page.
a. From the Home screen on the product control panel, scroll to and touch the Administration button.
b. Open the following menus:
●
Reports
●
Conguration/Status Pages
●
Conguration Page
c. Touch the View button to view the information on the control panel, or touch the Print button to print
the pages.
ENWW Connect the product to a network by using a network cable and install the software (Windows) 13
d. Find the IP address on the Jetdirect page.
Jetdirect Page
HP Color LaserJet
Page 1
5. IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually congure the IP
address. Otherwise, the network conguration was successful.
IPv6: If the IP address begins with "fe80:", the product should be able to print. If not, you must manually
congure the IP address.
Install the software
1. Close all programs on the computer.
2. Install the software from the CD.
3. Follow the on-screen instructions.
4. When prompted, select the Connect through a wired network option.
5. From the list of available products, select the one that has the correct IP address. If the product is not listed,
manually enter the product's IP Address, Host Name, or Hardware Address.
6. At the end of the installation, click the Finish button, or click the More Options button to install more
software or congure basic digital sending features for the product.
7. Print a page from any program to make sure that the software is correctly installed.
14 Chapter 2 Connect the product and install software ENWW
Connect the product to a computer by using a USB cable and install the software (Mac)
This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is
no longer than 2 m (6.5 ft).
1. Connect the USB cable to the product and the computer.
2. Install the software from the CD.
3. Click the product icon, and follow the on-screen instructions.
4. Click the Close button.
5. Print a page from any program to make sure that the software is correctly installed.
ENWW Connect the product to a computer by using a USB cable and install the software (Mac) 15
Connect the product to a network by using a network cable and install the software (Mac)
Congure the IP address
1. Make sure the product is turned on and that the Ready message displays on the product control-panel
display.
2. Connect the network cable to the product and to the network.
3. Wait for 60 seconds before continuing. During this time, the network recognizes the product and assigns an
IP address or host name for the product.
4. From the Home screen on the product control panel, touch the Network button to identify the product IP
address or host name.
If the Network button is not visible, you can nd the IP address or host name by printing a conguration
page.
a. From the Home screen on the product control panel, scroll to and touch the Administration button.
b. Open the following menus:
●
Reports
●
Conguration/Status Pages
●
Conguration Page
c. Touch the View button to view the information on the control panel, or touch the Print button to print
the pages.
16 Chapter 2 Connect the product and install software ENWW
d. Find the IP address on the Jetdirect page.
Jetdirect Page
HP Color LaserJet
Page 1
5. IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually congure the IP
address. Otherwise, the network conguration was successful.
IPv6: If the IP address begins with "fe80:", the product should be able to print. If not, you must manually
congure the IP address.
Install the software
1. Close all programs on the computer.
2. Install the software from the CD.
3. Click the product icon, and follow the on-screen instructions.
4. Click the Close button when the installation is complete.
NOTE: Complete the following steps after completing the printing-system software installation only if you
did not add a printer when running the installer.
5. At the computer, open the Apple menu, click the System Preferences menu, and then click the Print &
Fax icon (OS X v10.5 and 10.6) or the Print & Scan icon (OS X v10.7).
6. Click the plus symbol (+).
7. Use either Bonjour (default browser) or IP Printing for the network connection.
NOTE: Bonjour is the easiest and best method to use if the product is installed on your local network.
IP Printing must be used to install the product on a dierent network.
If you are using Bonjour, complete the following steps:
ENWW Connect the product to a network by using a network cable and install the software (Mac) 17
a. Click the Default Browser tab.
b. Select the product from the list. The software veries that the product is connected to the network.
The Print Using eld is automatically populated with the correct PPD for the product.
NOTE: If you are on a network that has more than one product, print a conguration page and
match the Bonjour Printer Name to the name on the list to identify the product that you are installing.
NOTE: If the product does not appear in the list, verify that the product is on and connected to the
network, then try turning the product o and then on again. If the product PPD is not in the Print
Using drop-down list, turn the computer o and then on again, and then restart the setup process.
c. Click the Add button to complete the setup process.
If you are using the IP Printing method, complete the following steps:
a. Click the IP Printer tab.
b. Choose HP Jet Direct – Socket from the Protocol drop-down menu. This is the recommended setting
for HP products.
c. Type the IP address into the Address eld on the add printer screen.
d. The Name, Location, and Print Using information are automatically lled in. If the product PPD is not in
the Print Using eld, turn the computer o and then on again, and then restart the setup process.
18 Chapter 2 Connect the product and install software ENWW
3 Input trays and output bins
●
Supported paper sizes
●
Supported paper types
●
Congure trays
●
Alternative letterhead mode
●
Tray 1
●
Tray 2 and the optional 500-sheet trays
●
Use paper output options
●
Use the convenience stapler (stapling models only)
ENWW 19
Supported paper sizes
NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.
Table 3-1 Supported paper sizes
Size and dimensions Tray 1
Letter
216 x 279 mm (8.5 x 11 in)
Legal
216 x 356 mm (8.5 x 14 in)
Tray 2 and the
optional 500-sheet
trays Automatic duplex printing
Executive
184 x 267 mm (7.25 x 10.5 in)
Statement
140 x 216 mm (5.5 x 8.5 in)
Ocio 8.5 x 13
216 x 330 mm (8.5 x 13 in)
Ocio 216 x 340
216 x 340 mm (8.5 x 13.4 in)
3 x 5
76 x 127 mm (3 x 5 in)
4 x 6
102 x 152 mm (4 x 6 in)
5 x 7
127 x 178 mm (5 x 7 in)
5 x 8
127 x 203 mm (5 x 8 in)
A4
210 x 297 mm (8.3 x 11.7 in)
A5
148 x 210 mm (5.8 x 8.3 in)
A6
104 x 147 mm (4.1 x 5.8 in)
RA4
215 x 305 mm (8.5 x 12.0 in)
20 Chapter 3 Input trays and output bins ENWW
Table 3-1 Supported paper sizes (continued)
Size and dimensions Tray 1
Tray 2 and the
optional 500-sheet
trays Automatic duplex printing
B5 (JIS)
183 x 257 mm (7.2 x 10.1 in)
B6 (JIS)
128 x 182 mm (5.0 x 7.2 in)
10 x 15 cm
102 x 152 mm (4 x 6 in)
16K
184 x 260 mm (7.2 x 10.25 in)
16K
195 x 270 mm (7.7 x 10.6 in)
16K
197 x 273 mm (7.75 x 10.75 in)
Postcard (JIS)
100 x 148 mm (3.9 x 5.8 in)
D Postcard (JIS)
200 x 1480 mm (7.9 x 5.8 in)
Custom
76 x 127 mm to 216 x 356 mm (3.0 x 5.0 in to 8.5 x 14 in)
Custom
105 x 148 mm to 216 x 356 mm (4.1 x 5.8 in to 8.5 x 14 in)
Custom
210 x 280 mm to 216 x 356 mm (8.3 x 11 in to 8.5 x 14 in)
Envelope #9
98 x 225 mm (3.9 x 8.9 in)
Envelope #10
105 x 241 mm (4.1 x 9.5 in)
Envelope DL
110 x 220 mm (4.3 x 8.7 in)
Envelope C5
162 x 229 mm (6.4 x 9.8 in)
Envelope B5
176 x 250 mm (6.9 x 9.8 in)
ENWW Supported paper sizes 21
Table 3-1 Supported paper sizes (continued)
Size and dimensions Tray 1
Tray 2 and the
optional 500-sheet
trays Automatic duplex printing
Envelope Monarch
98 x 191 mm (3.9 x 7.5 in)
Envelope C6
114 x 162 mm (4.5 x 6.4 in)
22 Chapter 3 Input trays and output bins ENWW
Supported paper types
For a complete list of specic HP-brand paper that this product supports, go to www.hp.com/support/
lj500MFPM525.
NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.
Table 3-2 Supported paper types
Paper type Tray 1 Tray 2 and optional 500-
sheet trays
Plain
HP EcoSMART Lite
Light 60–74 g/m
Midweight 96–110 g/m
Heavy 111–130 g/m
Extra Heavy 131–175 g/m
Cardstock 176–220 g/m
Mono Transparency
Labels
Letterhead
Envelope
Preprinted
Prepunched
Colored
2
2
2
2
2
Automatic duplex printing
Bond
Recycled
Rough
ENWW Supported paper types 23
Congure trays
The product automatically prompts you to congure a tray for type and size in the following situations:
●
When you load paper into the tray
●
When you specify a particular tray or paper type for a print job through the print driver or a software
program and the tray is not congured to match the print-job’s settings
NOTE: The prompt does not display if you are printing from Tray 1, and Tray 1 is congured for the Any Size
paper size and the Any Type paper type settings. In this situation, if the print job does not specify a tray, the
product prints from Tray 1, even if the paper size and type settings in the print job do not match the paper
loaded in Tray 1.
Congure a tray when loading paper
1. Load paper in the tray. Close the tray if you are using Tray 2 and 3.
2. The tray conguration message displays on the product control panel.
3. Touch the OK button to accept the detected size and type, or touch the Modify button to choose a dierent
paper size or type.
4. Select the correct size and type, and then touch the OK button.
Congure a tray to match print job settings
1. In the software program, specify the source tray, the paper size, and the paper type.
2. Send the job to the product.
If the tray needs to be congured, a tray conguration message displays on the product control panel.
3. Load the tray with the specied type and size of paper, and then close the tray.
4. Touch the OK button to accept the detected size and type, or touch the Modify button to choose a dierent
paper size or type.
5. Select the correct size and type, and then touch the OK button.
Congure a tray by using the control panel
You can also congure the trays for type and size without a prompt from the product.
1. From the Home screen on the product control panel, scroll to and touch the Trays button.
2. Touch the line for the tray that you want to congure, and then touch the Modify button.
3. Select the paper size and paper type from the lists of options.
4. Touch the OK button to save your selection.
24 Chapter 3 Input trays and output bins ENWW
Alternative letterhead mode
Use the Alternative Letterhead Mode feature so that you can load letterhead or preprinted paper into the tray the
same way for all print or copy jobs, whether you are printing or copying to one side of the sheet of paper or to
both sides. When using this mode, load paper the same way you would for automatic duplex printing.
To use the feature, enable it by using the product control-panel menus. To use the feature with Windows, you
also need to enable the feature in the print driver and congure the paper type in the print driver.
Enable Alternative Letterhead Mode by using the product control-panel menus
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Manage Trays
●
Alternative Letterhead Mode
3. Touch the Enable option.
To print with Alternative Letterhead Mode for Windows, perform the following procedure for each print job.
Print with Alternative Letterhead Mode (Windows)
1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Advanced tab.
4. Expand the Printer Features list.
5. Open the Alternative Letterhead Mode drop-down list, and click the On option.
6. Click the Apply button.
7. Click the Paper/Quality tab.
8. From the Paper type drop-down list, click the More... option.
9. Expand the list of Type is: options.
10. Expand the list of Other options, and then click the Letterhead option. Click the OK button.
11. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
ENWW Alternative letterhead mode 25
Tray 1
Tray capacity and paper orientation
To prevent jams, do not overll trays. Be sure the top of the stack is below the tray-full indicator. For short/
narrow and heavy/glossy paper, load paper to less than half of the tray full indicators.
Table 3-3 Tray 1 capacity
Paper type Specications Quantity
Paper Range:
60 g/m2 (16 lb) to 220 g/m2 (58 lb)
Envelopes
Labels 0.10 to 0.14 mm (0.004 to 0.006 in) thick Maximum stack height: 12 mm (0.5 in)
Transparencies 0.10 to 0.14 mm (0.004 to 0.006 in) thick Maximum stack height: 12 mm (0.5 in)
75 g/m2 (20 lb) to 90 g/m2 (24 lb)
Maximum stack height: 12 mm (0.5 in)
Equivalent to 100 sheets of 75 g/m2 (20 lb)
Up to 10 envelopes
Table 3-4 Tray 1 paper orientation
Single-sided printing Automatic duplex printing and Alternative
Letterhead Mode
Face-up
Top edge leading into the product
Face-down
Bottom edge leading into the product
Envelopes
Face-up
Short, postage end leading into the product
26 Chapter 3 Input trays and output bins ENWW
Load Tray 1
1. Open Tray 1.
2. Pull out the paper support and ip open the
extension.
ENWW Tray 1 27
3. Load the paper into the tray. Make sure that the
paper ts under the tabs and below the maximumheight indicators.
4. Adjust the side guides so that they lightly touch the
paper stack but do not bend the paper.
28 Chapter 3 Input trays and output bins ENWW
Tray 2 and the optional 500-sheet trays
Tray capacity and paper orientation
To prevent jams, do not overll trays. Be sure the top of the stack is below the tray-full indicator. For short/
narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators.
Table 3-5 Tray 2 and the optional 500-sheet trays capacity
Paper type Specications Quantity
Paper Range:
60 g/m2 (16 lb) to 130 g/m2 (35 lb)
Table 3-6 Tray 2 and the optional 500-sheet trays paper orientation
Single-sided printing Automatic duplex printing and Alternative
Letterhead Mode
Face-down
Top edge at the front of the tray
Face-up
Bottom edge at the front of the tray
Equivalent to 500 sheets of 75 g/m2 (20 lb)
Envelopes
Print envelopes only from Tray 1.
ENWW Tray 2 and the optional 500-sheet trays 29
Load Tray 2 or the optional 500-sheet trays
1. Pull the tray out and lift up slightly to remove it
completely from the product.
2. Pinch the release that is located on the left guide
and slide the side guides to the correct paper size.
3. Pinch the release that is located on the rear paper
guide and slide it to the correct paper size.
30 Chapter 3 Input trays and output bins ENWW
4. Load the paper into the tray. Make sure that the
2
1
2
2
stack is at at all four corners and that the top of
the stack is below the maximum-height indicators.
5. Slide the tray completely into the product.
ENWW Tray 2 and the optional 500-sheet trays 31
Use paper output options
Print to the standard output bin
The standard output bin collects paper face-down, in the correct order. Use this bin for most print jobs, including
transparencies. To use the standard output bin, be sure that the rear output bin is closed. To avoid jams, do not
open or close the rear output bin while the product is printing.
The standard output bin holds up to 250 sheets of 75 g/m2 (20 lb) paper.
Print to the rear output bin
The product always prints to the rear output bin if it is open. Paper that is printed to this bin will exit face-up, with
the last page on top (reverse order).
The rear output bin holds up to 50 sheets of 75 g/m2 (20 lb) paper.
Printing from Tray 1 to the rear output bin provides the straightest path. Opening the rear output bin might
improve performance with the following items:
●
Envelopes
●
Labels
●
Small custom-size paper
●
Postcards
●
Paper heavier than 120 g/m2 (32 lb)
To open the rear output bin, grasp the handle at the top of the bin. Pull the bin down to a 45° angle, and slide out
the extension.
NOTE: Opening the rear output bin makes the duplexer and the top output bin unavailable. To avoid jams, do
not open or close the rear output bin while the product is printing.
32 Chapter 3 Input trays and output bins ENWW
Use the convenience stapler (stapling models only)
Activate the stapling mechanism by inserting paper into the convenience stapler.
1. Insert up to 20 sheets of paper that weighs up to
75 g/m2 (20 lb) into the slot in the stapler door.
Insert fewer sheets to staple if the paper weight is
heavier than 75 g/m
CAUTION: Do not use the convenience stapler to
staple plastic, cardboard, or wood. Damage to the
convenience stapler can result from attempting to
staple these materials.
NOTE: Exceeding the recommended capacity can
result in jams or damage.
2. Wait for the stapler to staple the sheets. When it is
inserted all the way into the stapler slot, the paper
should trigger the stapler mechanism.
2
(20 lb).
3. Remove the stapled paper from the slot.
NOTE: If you are unable to remove the paper
after stapling, carefully open the stapler door and
then slide your document out.
ENWW Use the convenience stapler (stapling models only) 33
34 Chapter 3 Input trays and output bins ENWW
4 Parts, supplies, and accessories
●
Order parts, accessories, and supplies
●
HP policy on non-HP supplies
●
HP anticounterfeit Web site
●
Print when a toner cartridge is at estimated end of life
●
Enable or disable the Very Low Settings options from the control panel
●
Customer self-repair parts
●
Accessories
●
Toner cartridge
●
Staples (stapling models only)
ENWW 35
Order parts, accessories, and supplies
Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using HP software The HP Embedded Web Server contains a link to the HP SureSupply
Web site, which provides options for purchasing Original HP
supplies.
36 Chapter 4 Parts, supplies, and accessories ENWW
HP policy on non-HP supplies
HP Company cannot recommend the use of non-HP toner cartridges, either new or remanufactured.
NOTE: For HP printer products, the use of a non-HP toner cartridge or a relled toner cartridge does not aect
either the warranty to the customer or any HP support contract with the customer. However, if product failure or
damage is attributable to the use of a non-HP toner cartridge or relled toner cartridge, HP will charge its
standard time and materials charges to service the product for the particular failure or damage.
ENWW HP policy on non-HP supplies 37
HP anticounterfeit Web site
Go to www.hp.com/go/anticounterfeit when you install an HP toner cartridge and the control-panel message
says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the
problem.
Your toner cartridge might not be a genuine HP toner cartridge if you notice the following:
●
The supplies status page indicates that a non-HP supply is installed.
●
You are experiencing a high number of problems with the cartridge.
●
The cartridge does not look like it usually does (for example, the packaging diers from HP packaging).
38 Chapter 4 Parts, supplies, and accessories ENWW
Print when a toner cartridge is at estimated end of life
<Supply> Low This message displays when a supply is nearing the estimated end
<Supply> Very Low This message displays when a supply is at its estimated end of
of its useful life.
useful life. Print-quality problems can occur when using a supply
that is at its estimated end of life.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth
about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner
cartridge into the printer and close the cover.
ENWW Print when a toner cartridge is at estimated end of life 39
Enable or disable the Very Low Settings options from the control panel
You can enable or disable the default settings at any time, and you do not have to re-enable them when you
install a new cartridge.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Manage Supplies
●
Supply Settings
●
Black Cartridge
3. Select one of the following options:
●
Select the Stop option to set the product to stop printing (including printing faxes) until you replace
the cartridge.
●
Select the Prompt to continue option to set the product to stop printing (including printing faxes) and
prompt you to replace the cartridge. You can acknowledge the prompt and continue printing.
●
Select the Continue option to set the product to alert you that the cartridge is very low, but to
continue printing.
NOTE: Using the Continue setting allows printing beyond Very Low without customer interaction and
can result in unsatisfactory print quality.
If you select the Stop or Prompt to continue option, the product stops printing when it reaches the Very Low
threshold. When you replace the cartridge, the product automatically resumes printing.
When the product is set to the Stop or Prompt to continue option, there is some risk that faxes will not print
when the product resumes printing. This can occur if the product has received more faxes than the memory can
hold while the product is waiting.
The product can print faxes without interruption when it passes the Very Low threshold if you select the Continue
option for the toner cartridge, but print quality might degrade.
Once an HP supply has reached Very Low, HP’s premium Protection Warranty on that supply has ended.
40 Chapter 4 Parts, supplies, and accessories ENWW
Customer self-repair parts
The following customer self-repair parts are available for the product.
●
Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay
HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not
provided under the HP product warranty.
●
Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no
additional charge during the product warranty period.
NOTE: For more information, go to www.hp.com/go/learnaboutsupplies.
Table 4-1 Customer self-repair parts
Item Description Self-replacement options Part number
Fax kit (fax models only) Replacement fax accessory Mandatory CF116-67904
Control-panel kit Control panel replacement kit Mandatory CD644-67916
Control-panel HIP (Hardware Integration
Pocket)
Control-panel USB cover Cover for the USB port on the product
Document-feeder roller maintenance kit Roller maintenance kit for the document
Foam-reector kit Replacement white backing under the
Document-feeder separation-pad spring Replacement spring for the document–
SSM Solid state module Replacement memory module for the
Hard disk drive kit Replacement HP High-Performance Secure
Hard disk drive kit Replacement HP High-Performance Secure
Fax cable Replacement cable – Israel Mandatory 8120-8913
Fax cable Replacement cable – Switzerland Mandatory 8121-0844
Fax cable Replacement cable – Rest of the World Mandatory 8121-0811
Toner cartridge Standard capacity Mandatory CE255A
Hardware integration pocket for the product
control panel
control panel
feeder
scanner lid
feeder separation pad
M525dn model
Hard Disk for the M525f model
Hard Disk (Government option)
Mandatory 5042-8976
Mandatory 5042-8977
Mandatory L2725-60002
Optional 5851-4878
Optional 5851-4879
Optional CF116-67916
Optional CF116-67907
Optional CF116-67915
Toner cartridge High capacity Mandatory CE255X
Cassette assembly Replacement cassette assembly Mandatory RM1-8512-000CN
500-sheet feeder CE530A Complete 500-sheet feeder for Tray 3 or
Tray 4
Includes cassette
MFP Stand CF338A MFP Stand Mandatory CF116-67919
Power cable 220V – 10A Replacement cable – China Mandatory 8121-0943
Mandatory CF116-67911
ENWW Customer self-repair parts 41
Table 4-1 Customer self-repair parts (continued)
Item Description Self-replacement options Part number
Power cable 110V – 13A Replacement cable – Taiwan Mandatory 8121-0964
Power cable 220V –10A Replacement cable – Korea, EU generic Mandatory 8121-0731
Power cable 110V – 12A Replacement cable – Japan Mandatory 8121-1143
Power cable 220V – 6A Replacement cable – India Mandatory 8121-0564
Power cable 220V – 10A Replacement cable – UK/Asia Pacic Mandatory 8121-0739
Power cable 220V – 10A Replacement cable – Australia/New Zealand Mandatory 8121-0837
Power cable 220V – 10A Replacement cable – Israel Mandatory 8121-1004
Power cable 220V – 10A Replacement cable – Denmark Mandatory 8121-0733
Power cable 220V – 10A Replacement cable – South Africa Mandatory 8121-0737
Power cable 220V – 10A Replacement cable – Switzerland Mandatory 8121-0738
Power cable 110V – 10A Brazil Replacement cable – Brazil Mandatory 8121-1071
Power cable 220V – 10A Argentina Replacement cable – Argentina Mandatory 8121-0729
Power cable 110V – 13A North America Replacement cable – North America Mandatory 8121-0740
Power cable 220V – 10A South America/
Chile/Peru
Power cable 220V / 110V – Thailand/
Phillipines
Replacement cable – South America/Chile/
Peru
Replacement cable – Thailand/Phillipines Mandatory 8121-0734
Mandatory 8121-0735
42 Chapter 4 Parts, supplies, and accessories ENWW
Accessories
Item Description Part number
Optional 500-sheet tray and feeder unit Optional tray to increase paper capacity.
The product can accommodate up to two
optional 500-sheet feeders.
HP LaserJet MFP Analog Fax Accessory 500 Provides fax capability for the product.
Included with the M525f model.
MFP Stand A storage cabinet that is installed beneath
the product.
CE530A
CF116-67904
CF338A
ENWW Accessories 43
Toner cartridge
●
Toner cartridge view
●
Toner cartridge information
●
Replace the toner cartridge
44 Chapter 4 Parts, supplies, and accessories ENWW
Toner cartridge view
2 3
1
1 Imaging drum
CAUTION: Do not touch the shutter or the surface of the roller. Doing so can damage the cartridge.
2 Memory chip
3 Pull tab for the sealing tape
ENWW Toner cartridge 45
Toner cartridge information
Capacity Cartridge number Part number
Standard-capacity replacement black toner
cartridge
High-capacity replacement black toner
cartridge
For more information about supplies, go to www.hp.com/go/learnaboutsupplies.
The information contained herein is subject to change without notice. For the latest supplies information go to
www.hp.com/go/lj500MFPM525_manuals.
Recycle toner cartridge
To recycle a genuine HP toner cartridge, place the used cartridge in the box in which the new cartridge arrived.
Use the enclosed return label to send the used supply to HP for recycling. For complete information, see the
recycling guide that is included with each new HP supply item.
Toner-cartridge storage
Do not remove the toner cartridge from its package until you are ready to use it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
HP policy on non-HP toner cartridges
55A CE255A
55X CE255X
HP cannot recommend the use of non-HP toner cartridges, either new or remanufactured.
NOTE: Any damage caused by a non-HP toner cartridge is not covered under the HP warranty and service
agreements.
46 Chapter 4 Parts, supplies, and accessories ENWW
Replace the toner cartridge
2
2
1
CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
NOTE: Information about recycling used toner cartridges is on the toner-cartridge box.
1. Press the front-door-release button.
2. Open the front door.
ENWW Toner cartridge 47
3. Remove the used toner cartridge from the product.
2
1
4. Remove the new toner cartridge from the bag.
Place the used toner cartridge in the bag for
recycling.
5. Grasp the front and back of the toner cartridge,
and distribute the toner by gently rocking the toner
cartridge ve or six times.
CAUTION: Do not touch the shutter or the surface
of the roller.
6. Remove the shipping tape from the new toner
cartridge. Recycle the tape with the used toner
cartridge.
48 Chapter 4 Parts, supplies, and accessories ENWW
7. Align the toner cartridge with the tracks inside the
2
1
2
1
product, and insert the toner cartridge until it is
rmly seated.
8. Close the front cover. After a short time, the
control panel should display the Ready message.
ENWW Toner cartridge 49
Staples (stapling models only)
Item Description Part number
Staple cartridge Pack of two staple cartridges. Each cartridge
holds 1,500 unformed staples.
For more information, go to www.hp.com/go/learnaboutsupplies.
Load staples
1. Open the stapler door.
NOTE: Opening the stapler door disables the
stapler.
Instructions and replacement staples part numbers
are listed on the stapler door.
2. If you are replacing a staple cartridge (for example,
if the staple cartridge has run out of staples),
remove the staple cartridge from the product.
Q7432A
50 Chapter 4 Parts, supplies, and accessories ENWW
3. Insert a new staple cardridge into the opening
inside the stapler door.
4. Close the stapler door.
ENWW Staples (stapling models only) 51
52 Chapter 4 Parts, supplies, and accessories ENWW
5 Print
●
Supported print drivers (Windows)
●
Change print-job settings (Windows)
●
Change print-job settings (Mac OS X)
●
Print tasks (Windows)
●
Print tasks (Mac OS X)
●
Additional print tasks (Windows)
●
Additional print tasks (Mac OS X)
●
Store print jobs on the product
●
Add a job-separator page (Windows)
●
Use HP ePrint
●
Use the HP ePrint Mobile Driver
●
Use Apple AirPrint
●
Use HP Smart Print (Windows)
●
Use easy-access USB printing
ENWW 53
Supported print drivers (Windows)
Print drivers provide access to the product features and allow the computer to communicate with the product
(using a printer language). The following print drivers are available at www.hp.com/go/lj500MFPM525_software.
HP PCL 6 driver
HP UPD PS driver
HP UPD PCL 5
●
Provided as the default driver on the in-box CD. This driver is automatically installed
unless you select a dierent one.
●
Recommended for all Windows environments
●
Provides the overall best speed, print quality, and product-feature support for most
users
●
Developed to align with the Windows Graphic Device Interface (GDI) for the best speed
in Windows environments
●
Might not be fully compatible with third-party and custom software programs that are
based on PCL 5
●
Recommended for printing with Adobe® software programs or with other highly
graphics-intensive software programs
●
Provides support for printing from postscript emulation needs, or for postscript ash
font support
●
Recommended for general oice printing in Windows environments
●
Compatible with previous PCL versions and older HP LaserJet products
●
The best choice for printing from third-party or custom software programs
●
The best choice when operating with mixed environments, which require the product
to be set to PCL 5 (UNIX, Linux, mainframe)
●
Designed for use in corporate Windows environments to provide a single driver for
use with multiple product models
HP UPD PCL 6
HP Universal Print Driver (UPD)
The HP Universal Print Driver (UPD) for Windows is a single print driver that gives you instant access to virtually
any HP LaserJet product, from any location, without downloading separate drivers. It is built on proven HP print
driver technology and has been tested thoroughly and used with many software programs. It is a powerful
solution that performs consistently over time.
The HP UPD communicates directly with each HP product, gathers conguration information, and then
customizes the user interface to show the product’s unique, available features. It automatically enables features
that are available for the product, such as two-sided printing and stapling, so you do not need to enable them
manually.
●
Preferred when printing to multiple product models from a mobile Windows computer
●
Recommended for printing in all Windows environments
●
Provides the overall best speed, print quality, and printer feature support for most
users
●
Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments
●
Might not be fully compatible with third-party and custom software programs that are
based on PCL 5
54 Chapter 5 Print ENWW
For more information, go to www.hp.com/go/upd.
UPD installation modes
Traditional mode
Dynamic mode
●
To use this mode, download UPD from the Internet. Go to www.hp.com/go/upd.
●
Use this mode if you are installing the driver for a single computer.
●
It operates with a specic product.
●
If you use this mode, you must install UPD separately for each computer and for each
product.
●
To use this mode, download UPD from the Internet. Go to www.hp.com/go/upd.
●
Dynamic mode allows you to use a single driver installation, so you can discover and
print to HP products in any location.
●
Use this mode if you are installing UPD for a workgroup.
ENWW Supported print drivers (Windows) 55
Change print-job settings (Windows)
Change the settings for all print jobs until the software program is closed
The steps can vary; this procedure is most common.
1. From the software program, select the Print option.
2. Select the product, and then click Properties or Preferences.
Change the default settings for all print jobs
1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click
Start, and then click Printers and Faxes.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click
Start, click Settings, and then click Printers.
Windows Vista: Click the Windows icon in the lower-left corner of the screen, click Control Panel, and then
click Printers.
Windows 7: Click the Windows icon in the lower-left corner of the screen, and then click Devices and
Printers.
2. Right-click the print-driver icon, and then select Printing Preferences.
Change the product conguration settings
1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click
Start, and then click Printers and Faxes.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click
Start, click Settings, and then click Printers.
Windows Vista: Click the Windows icon in the lower-left corner of the screen, click Control Panel, and then
click Printers.
Windows 7: Click the Windows icon in the lower-left corner of the screen, and then click Devices and
Printers.
2. Right-click the print-driver icon, and then select Properties or Printer properties.
3. Click the Device Settings tab.
56 Chapter 5 Print ENWW
Change print-job settings (Mac OS X)
Change the settings for all print jobs until the software program is closed
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
open a menu for which you want to change the print settings.
4. For each menu, select the print settings that you want to change.
5. Change the settings that you want on the various menus.
Change the default settings for all print jobs
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
open a menu for which you want to change the print settings.
4. For each menu, select the print settings that you want to save for reuse.
5. In the Presets menu, click the Save As... option, and enter a name for the preset.
6. Click the OK button.
These settings are saved in the Presets menu. To use the new settings, you must select the saved preset option
every time you open a program and print.
Change the product conguration settings
1. At the computer, open the Apple menu, click the System Preferences menu, and then click the Print &
Fax icon (OS X v10.5 and 10.6) or the Print & Scan icon (OS X v10.7).
2. Select the product in the left side of the window.
3. Click the Options & Supplies button.
4. Click the Driver tab.
5. Congure the installed options.
ENWW Change print-job settings (Mac OS X) 57
Print tasks (Windows)
Use a printing shortcut (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the Properties or
Preferences button.
3. Click the Printing Shortcuts tab.
58 Chapter 5 Print ENWW
4. Select one of the shortcuts. Click the OK button to
close the Document Properties dialog box.
NOTE: When you select a shortcut, the
corresponding settings change on the other tabs in
the print driver.
5. In the Print dialog box, click the OK button to print
the job.
ENWW Print tasks (Windows) 59
Create printing shortcuts (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the Properties or
Preferences button.
3. Click the Printing Shortcuts tab.
4. Select an existing shortcut as a base.
NOTE: Always select a shortcut before adjusting
any of the settings on the right side of the screen.
If you adjust the settings and then select a
shortcut, all your adjustments are lost.
60 Chapter 5 Print ENWW
5. Select the print options for the new shortcut.
6. Click the Save As button.
ENWW Print tasks (Windows) 61
7. Enter a name for the shortcut, and then click the
OK button.
8. Click the OK button to close the Document
Properties dialog box. In the Print dialog box, click
the OK button to print the job.
62 Chapter 5 Print ENWW
Automatically print on both sides (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the Properties or
Preferences button.
3. Click the Finishing tab.
ENWW Print tasks (Windows) 63
4. Select the Print on both sides check box. Click the
OK button to close the Document Properties dialog
box.
5. In the Print dialog box, click the OK button to print
the job.
64 Chapter 5 Print ENWW
Print multiple pages per sheet (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the Properties or
Preferences button.
3. Click the Finishing tab.
ENWW Print tasks (Windows) 65
4. Select the number of pages per sheet from the
Pages per sheet drop-down list.
5. Select the correct Print page borders, Page order,
and Orientation options. Click the OK button to
close the Document Properties dialog box.
6. In the Print dialog box, click the OK button to print
the job.
66 Chapter 5 Print ENWW
Select the page orientation (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the Properties or
Preferences button.
3. Click the Finishing tab.
ENWW Print tasks (Windows) 67
4. In the Orientation area, select the Portrait or
Landscape option.
To print the page image upside down, select the
Rotate by 180 degrees option.
Click the OK button to close the Document
Properties dialog box.
5. In the Print dialog box, click the OK button to print
the job.
68 Chapter 5 Print ENWW
Select the paper type (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the Properties or
Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper type drop-down list, click the
More... option.
ENWW Print tasks (Windows) 69
5. Expand the list of Type is: options.
6. Expand the category of paper types that best
describes your paper.
70 Chapter 5 Print ENWW
7. Select the option for the type of paper you are
using, and click the OK button.
8. Click the OK button to close the Document
Properties dialog box. In the Print dialog box, click
the OK button to print the job.
ENWW Print tasks (Windows) 71
Print the rst or last page on dierent paper (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the Properties or
Preferences button.
3. Click the Paper/Quality tab.
4. In the Special pages area, click the Print pages on
dierent paper option, and then click the Settings
button.
72 Chapter 5 Print ENWW
5. In the Pages in document area, select either the
First or Last option.
6. Select the correct options from the Paper source
and Paper type drop-down lists. Click the Add
button.
7. If you are printing both the rst and last pages on
dierent paper, repeat steps 5 and 6, selecting the
options for the other page.
ENWW Print tasks (Windows) 73
8. Click the OK button.
9. Click the OK button to close the Document
Properties dialog box. In the Print dialog box, click
the OK button to print the job.
74 Chapter 5 Print ENWW
Scale a document to t page size (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the Properties or
Preferences button.
3. Click the Eects tab.
ENWW Print tasks (Windows) 75
4. Select the Print document on option, and then
select a size from the drop-down list.
Click the OK button to close the Document
Properties dialog box.
5. In the Print dialog box, click the OK button to print
the job.
76 Chapter 5 Print ENWW
Create a booklet (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the Properties or
Preferences button.
3. Click the Finishing tab.
4. Select the Print on both sides check box.
ENWW Print tasks (Windows) 77
5. In the Booklet layout drop-down list, click the Left
binding or Right binding option. The Pages per
sheet option automatically changes to 2 pages per
sheet.
Click the OK button to close the Document
Properties dialog box.
6. In the Print dialog box, click the OK button to print
the job.
78 Chapter 5 Print ENWW
Print tasks (Mac OS X)
Use a printing preset (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. In the Presets menu, select the printing preset.
4. Click the Print button.
NOTE: To use print-driver default settings, select the standard option.
Create a printing preset (Mac OS X)
Use printing presets to save the current print settings for reuse.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
open a menu for which you want to change the print settings.
4. For each menu, select the print settings that you want to save for reuse.
5. In the Presets menu, click the Save As... option, and enter a name for the preset.
6. Click the OK button.
Automatically print on both sides (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Layout menu.
4. Select a binding option from the Two-Sided drop-down list.
5. Click the Print button.
Print multiple pages per sheet (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Layout menu.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
ENWW Print tasks (Mac OS X) 79
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Border menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
Select the page orientation (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. In the Copies & Pages menu, click the Page Setup button.
4. Click the icon that represents the page orientation that you want to use, and then click the OK button.
5. Click the Print button.
Select the paper type (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Finishing menu.
4. Select a type from the Media Type drop-down list.
5. Click the Print button.
Print a cover page (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Cover Page menu.
4. Select where to print the cover page. Click either the Before Document button or the After Document
button.
5. In the Cover Page Type menu, select the message that you want to print on the cover page.
NOTE: To print a blank cover page, select the standard option from the Cover Page Type menu.
6. Click the Print button.
80 Chapter 5 Print ENWW
Scale a document to t page size (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Paper Handling menu.
4. In the Destination Paper Size area, click the Scale to t paper size box, and then select the size from the
drop-down list.
5. Click the Print button.
Create a booklet (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Layout menu.
4. Select a binding option from the Two-Sided drop-down list.
5. Open the menus drop-down list, and then click the Booklet Printing menu.
6. Click the Format Output As Booklet box, and select a binding option.
7. Select the paper size.
8. Click the Print button.
ENWW Print tasks (Mac OS X) 81
Additional print tasks (Windows)
Cancel a print job (Windows)
NOTE: If the print job is too far into the printing process, you might not have the option to cancel it.
1. If the print job is currently printing, cancel it from the product control panel by following this procedure:
a. From the Home screen on the product control panel, touch the Stop button. The product pauses
the job, and the Job Status screen opens.
b. From the list on the touchscreen, touch the print job you want to cancel, and then touch the Cancel
Job button.
c. The product prompts you to conrm the cancellation. Touch the Yes button.
2. You can also cancel a print job from a software program or a print queue.
●
Software program: Typically, a dialog box appears briey on the computer screen, allowing you to
cancel the print job.
●
Windows print queue: If a print job is waiting in a print queue (computer memory) or print spooler,
delete the job there.
●
Windows XP, Server 2003, or Server 2008: Click Start, click Settings, and then click Printers and
Faxes. Double-click the product icon to open the window, right-click the print job that you want
to cancel, and then click Cancel.
●
Windows Vista: Click the Windows icon in the lower left corner of the screen, click Settings, and
then click Printers. Double-click the product icon to open the window, right-click the print job
that you want to cancel, and then click Cancel.
●
Windows 7: Click the Windows icon in the lower left corner of the screen, and then click Devices
and Printers. Double-click the product icon to open the window, right-click the print job that you
want to cancel, and then click Cancel.
Select the paper size (Windows)
1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Select a size from the Paper size drop-down list.
5. Click the OK button.
6. In the Print dialog box, click the OK button to print the job.
Select a custom paper size (Windows)
1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
82 Chapter 5 Print ENWW
4. Click the Custom button.
5. Type a name for the custom size and specify the dimensions.
●
The width is the short edge of the paper.
●
The length is the long edge of the paper.
6. Click the Save button, and then click the Close button.
7. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
Print watermarks (Windows)
1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Eects tab.
4. Select a watermark from the Watermarks drop-down list.
Or, to add a new watermark to the list, click the Edit button. Specify the settings for the watermark, and
then click the OK button.
5. To print the watermark on the rst page only, select the First page only check box. Otherwise, the
watermark is printed on each page.
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
ENWW Additional print tasks (Windows) 83
Additional print tasks (Mac OS X)
Cancel a print job (Mac OS X)
NOTE: If the print job is too far into the printing process, you might not have the option to cancel it.
1. If the print job is currently printing, cancel it from the product control panel by following this procedure:
a. From the Home screen on the product control panel, touch the Stop button. The product pauses
the job, and the Job Status screen opens.
b. From the list on the touchscreen, touch the print job you want to cancel, and then touch the Cancel
Job button.
c. The product prompts you to conrm the cancellation. Touch the Yes button.
2. You can also cancel a print job from a software program or a print queue.
●
Software program: Typically, a dialog box appears briey on the computer screen, allowing you to
cancel the print job.
●
Mac print queue: Open the print queue by double-clicking the product icon in the dock. Highlight the
print job, and then click Delete.
Select the paper size (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. In the Copies & Pages menu, click the Page Setup button.
4. Select a size from the Paper Size drop-down list, and then click the OK button.
5. Click the Print button.
Select a custom paper size (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. In the Copies & Pages menu, click the Page Setup button.
4. From the Paper Size drop-down list, select the Manage Custom Sizes option.
5. Specify the dimensions for the page size, and then click the OK button.
6. Click the OK button to close the Page Setup dialog.
7. Click the Print button.
Print watermarks (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
84 Chapter 5 Print ENWW
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Watermarks menu.
4. From the Mode menu, select the Watermark option.
5. From the Pages drop-down list, select whether to print the watermark on all pages or on the rst page
only.
6. From the Text drop-down list, select one of the standard messages, or select the Custom option and type a
new message in the box.
7. Select options for the remaining settings.
8. Click the Print button.
ENWW Additional print tasks (Mac OS X) 85
Store print jobs on the product
Create a stored job (Windows)
You can store jobs on the product so you can print them at any time.
1. From the software program, select the Print
option.
2. Select the product, and then click the Properties or
Preferences button.
3. Click the Job Storage tab.
86 Chapter 5 Print ENWW
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