HP M501n User Guide

User Guide

LaserJet Pro M501

www.hp.com/support/ljM501

M501n

M501dn

HP LaserJet Pro M501

User Guide

Copyright and License

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© Copyright 2017 HP Development Company,
L.P.

Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.

The information contained herein is subject to
change without notice.

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services are set forth in the express warranty
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omissions contained herein.

Edition 3, 1/2019

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up.

Table of contents

1 Printer overview ........................................................................................................................................................................................ 1

Printer views .............................................................................................................................................................................. 2

Printer front view ................................................................................................................................................. 2

Printer back view .................................................................................................................................................. 3

Interface ports ...................................................................................................................................................... 4

Control panel view ............................................................................................................................................... 4

Printer specications ............................................................................................................................................................... 6

Technical specications ...................................................................................................................................... 6

Supported operating systems ........................................................................................................................... 6

Mobile printing solutions .................................................................................................................................... 8

Printer dimensions .............................................................................................................................................. 9

Power consumption, electrical specications, and acoustic emissions ................................................... 10

Operating-environment range ........................................................................................................................ 10

Printer hardware setup and software installation ............................................................................................................ 11

2 Paper trays .............................................................................................................................................................................................. 13

Load paper to Tray 1 (multipurpose tray) .......................................................................................................................... 14

Introduction ........................................................................................................................................................ 14

Tray 1 paper orientation ................................................................................................................................... 15

Load paper to Trays 2 and 3 ................................................................................................................................................ 16

Introduction ........................................................................................................................................................ 16

Tray 2 and the 550-sheet tray paper orientation ........................................................................................ 17

Load and print envelopes ..................................................................................................................................................... 19

Introduction ........................................................................................................................................................ 19

Print envelopes .................................................................................................................................................. 19

Envelope orientation ......................................................................................................................................... 19

3 Supplies, accessories, and parts .......................................................................................................................................................... 21

Order supplies, accessories, and parts ............................................................................................................................... 22

Ordering .............................................................................................................................................................. 22

Supplies and accessories ................................................................................................................................. 22

ENWW iii

Customer self-repair parts ............................................................................................................................... 22

Replace the toner cartridge .................................................................................................................................................. 23

Introduction ........................................................................................................................................................ 23

Toner-cartridge information ............................................................................................................................ 23

Remove and replace the cartridge ................................................................................................................. 24

4 Print .......................................................................................................................................................................................................... 29

Print tasks (Windows) ............................................................................................................................................................ 30

How to print (Windows) .................................................................................................................................... 30

Automatically print on both sides (Windows) ............................................................................................... 31

Manually print on both sides (Windows) ........................................................................................................ 31

Print multiple pages per sheet (Windows) .................................................................................................... 32

Select the paper type (Windows) .................................................................................................................... 32

Additional print tasks ........................................................................................................................................ 33

Print tasks (OS X) .................................................................................................................................................................... 34

How to print (OS X) ............................................................................................................................................ 34

Automatically print on both sides (OS X) ....................................................................................................... 34

Manually print on both sides (OS X) ................................................................................................................ 34

Print multiple pages per sheet (OS X) ............................................................................................................ 35

Select the paper type (OS X) ............................................................................................................................ 35

Additional print tasks ........................................................................................................................................ 36

Store print jobs on a USB ash drive to print later ........................................................................................................... 37

Introduction ........................................................................................................................................................ 37

Before you begin ............................................................................................................................................... 37

Set up the printer for job storage ................................................................................................................... 37

Step one: Install the USB ash drive .......................................................................................... 37

Step two: Update the print driver ............................................................................................... 38

Create a stored job (Windows) ........................................................................................................................ 38

Print a stored job ............................................................................................................................................... 40

Delete a stored job ............................................................................................................................................ 41

Information sent to printer for Job Accounting purposes ........................................................................... 41

Mobile printing ........................................................................................................................................................................ 42

Introduction ........................................................................................................................................................ 42

HP ePrint via email ............................................................................................................................................ 42

HP ePrint software ............................................................................................................................................ 43

AirPrint ................................................................................................................................................................. 43

Google Cloud Print ............................................................................................................................................. 43

Android embedded printing ............................................................................................................................. 43

5 Manage the printer ................................................................................................................................................................................. 45

Use HP Web Services applications ...................................................................................................................................... 46

iv ENWW

Change the printer connection type (Windows) ................................................................................................................ 47

Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ....................... 48

Advanced conguration with HP Utility for OS X ............................................................................................................... 51

Open HP Utility ................................................................................................................................................... 51

HP Utility features ............................................................................................................................................. 51

Congure IP network settings .............................................................................................................................................. 53

Introduction ........................................................................................................................................................ 53

Printer sharing disclaimer ................................................................................................................................ 53

View or change network settings ................................................................................................................... 53

Rename the printer on a network .................................................................................................................. 53

Manually congure IPv4 TCP/IP parameters from the control panel ........................................................ 54

Link speed and duplex settings ...................................................................................................................... 54

Printer security features ....................................................................................................................................................... 56

Introduction ........................................................................................................................................................ 56

Assign or change the system password using the HP Embedded Web Server ...................................... 56

Lock the formatter ............................................................................................................................................ 56

Energy-conservation settings .............................................................................................................................................. 57

Introduction ........................................................................................................................................................ 57

Print with EconoMode ....................................................................................................................................... 57

Set the Auto Power Down delay and congure the printer to use 1 watt or less of power .................. 57

Set the Delay Shut Down setting .................................................................................................................... 58

HP Web Jetadmin ................................................................................................................................................................... 59

Update the rmware ............................................................................................................................................................. 60

Method one: Update the rmware using the control panel ....................................................................... 60

Method two: Update the rmware using the Firmware Update Utility ..................................................... 60

6 Solve problems ....................................................................................................................................................................................... 63

Customer support .................................................................................................................................................................. 64

Restore the factory-set defaults ......................................................................................................................................... 65

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ................................. 66

Change the “Very Low” settings ...................................................................................................................... 66

Order supplies .................................................................................................................................................... 66

Printer does not pick up paper or misfeeds ....................................................................................................................... 68

Introduction ........................................................................................................................................................ 68

The printer does not pick up paper ................................................................................................................ 68

The printer picks up multiple sheets of paper .............................................................................................. 70

Clear paper jams .................................................................................................................................................................... 74

Introduction ........................................................................................................................................................ 74

Jam locations ..................................................................................................................................................... 74

Experiencing frequent or recurring paper jams? .......................................................................................... 75

Clear paper jams in Tray 1 ............................................................................................................................... 76

ENWW v

Clear paper jams in Tray 2 and the 550-sheet tray ..................................................................................... 79

Clear paper jams in the toner-cartridge area ................................................................................................ 83

Clear paper jams in the rear door and the fuser area (M501n models) ................................................... 85

Clear paper jams in the output bin ................................................................................................................. 87

Clear paper jams in the duplexer (M501dn models) ................................................................................... 87

Improve print quality ............................................................................................................................................................. 92

Introduction ........................................................................................................................................................ 92

Print from a dierent software program ....................................................................................................... 92

Check the paper-type setting for the print job ............................................................................................. 92

Check the paper type setting (Windows) .................................................................................. 92

Check the paper type setting (OS X) .......................................................................................... 92

Check the toner-cartridge status .................................................................................................................... 93

Clean the printer ................................................................................................................................................ 94

Print a cleaning page .................................................................................................................... 94

Visually inspect the toner cartridge ................................................................................................................ 94

Check paper and the printing environment ................................................................................................... 94

Step one: Use paper that meets HP specications ................................................................. 94

Step two: Check the environment .............................................................................................. 95

Step three: Set the individual tray alignment ........................................................................... 95

Check the EconoMode settings ....................................................................................................................... 96

Try a dierent print driver ................................................................................................................................ 96

Solve wired network problems ............................................................................................................................................ 98

Introduction ........................................................................................................................................................ 98

Poor physical connection ................................................................................................................................. 98

The computer is using the incorrect IP address for the printer ................................................................. 98

The computer is unable to communicate with the printer ......................................................................... 98

The printer is using incorrect link and duplex settings for the network ................................................... 99

New software programs might be causing compatibility problems ......................................................... 99

The computer or workstation might be set up incorrectly ......................................................................... 99

The printer is disabled, or other network settings are incorrect ............................................................... 99

Index ........................................................................................................................................................................................................... 101

vi ENWW

1 Printer overview

●

Printer views

●

Printer specications

●

Printer hardware setup and software installation

For more information:

The following information is correct at the time of publication. For current information, see www.hp.com/

support/ljM501.

HP's all-inclusive help for the printer includes the following information:

●

Install and congure

●

Learn and use

●

Solve problems

●

Download software and rmware updates

●

Join support forums

●

Find warranty and regulatory information

ENWW 1

Printer views

1

2

3

5

6

4

7 8

●

Printer front view

●

Printer back view

●

Interface ports

●

Control panel view

Printer front view

1 2-line control panel with keypad

2 Optional 1 x 550-sheet paper feeder, Tray 3

3 Tray 2

4 Model name

5 Tray 1

6 Top cover (access to the toner cartridge)

7 Standard output bin

8 On/o button

2 Chapter 1 Printer overview ENWW

Printer back view

1

3
2

4

6

5

1 Top-cover-release button

2 Dust cover for Tray 2 (ips up when legal-size paper is loaded)

3 Power connection

4 Interface ports

5 Serial number and product model label

6 Rear door

ENWW Printer views 3

Interface ports

1

2

3

4

1

2

3

4

5

6

7

8

9

10

1 Slot for a cable-type security lock

2 Local area network (LAN) Ethernet (RJ-45) network port

3 Hi-Speed USB 2.0 printing port

4 Host USB port for job storage feature (requires a 16 GB or larger USB ash drive)

Control panel view

1 Control panel display This screen shows status information, menus, help information, and error messages.

2 Numeric keypad Use these buttons to enter numeric values.

3

Cancel button

Press this button to cancel a print job or to exit the control panel menus.

4 Chapter 1 Printer overview ENWW

4

Back arrow button

5 Down arrow button Use this button to navigate through the menus or to decrease a value that appears on the

6 OK button Press the OK button for the following actions:

Use this button for the following actions:

●

Exit the control-panel menus.

●

Scroll back to a previous menu in a submenu list.

●

Scroll back to a previous menu item in a submenu list (without saving changes to the
menu item).

display.

●

Open the control-panel menus.

●

Open a submenu displayed on the control-panel display.

●

Select a menu item.

●

Clear some errors.

●

Begin a print job in response to a control-panel prompt (for example, when the
message Press [OK] to continue appears on the control-panel display).

7

Setup button

8 Up arrow button Use this button to navigate through the menus or to increase a value that appears on the

9 Ready light (green) This light is on when the printer is ready to print. It blinks when the printer is receiving print

10 Attention light (red) This light blinks when the printer requires user attention.

Use this button to open the Setup menu.

display.

data.

ENWW Printer views 5

Printer specications

IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.

For current information, see www.hp.com/support/ljM501.

●

Technical specications

●

Supported operating systems

●

Mobile printing solutions

●

Printer dimensions

●

Power consumption, electrical specications, and acoustic emissions

●

Operating-environment range

Technical specications

Model name

Product number

Paper handling Tray 1 (100-sheet capacity)

Tray 2 (550-sheet capacity)

1 x 550-sheet paper feeder Optional Optional

Automatic duplex printing Not supported

Connectivity 10/100/1000 Ethernet LAN connection with IPv4

and IPv6

Hi-Speed USB 2.0

Memory 256 MB DDR3 memory

Control-panel display and input 2-line graphical display with 10-key keypad

Print Prints 45 pages per minute (ppm) on letter and 43

ppm on A4-size paper

Job storage/PIN-protected printing

(Requires a 16 GB or greater USB ash drive.)

M501n

J8H60A

M501dn

J8H61A

Supported operating systems

The following information applies to the printer-specic Windows PCL 6 and OS X print drivers.

Windows: The HP Software Installer installs the HP PCL.6, HP PCL-6, or HP PCL 6 driver depending on the
Windows operating system along with optional software when using the full software installer. See the software
installation notes for more information.

OS X: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com or from
the Print Support page, and then use HP Easy Start to install the HP print driver and utility. HP Easy Start is not
included in the in-box CD.

6 Chapter 1 Printer overview ENWW

1. Go to 123.hp.com.

2. Follow the steps provided to download the printer software.

Linux: For information and print drivers for Linux, go to hplipopensource.com/hplip-web/index.html.

UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.

Operating system Print driver installed Notes

Windows® XP SP3 or later, 32-bit The HP PCL.6 printer-specic print

driver is installed for this operating
system as part of the basic software
installation. The basic installer installs
the driver only.

Windows Vista®, 32-bit The HP PCL.6 printer-specic print

driver is installed for this operating
system as part of the basic software
installation. The basic installer installs
the driver only.

Windows Server 2003 SP2 or
later, 32-bit

Windows 7 SP1 or later, 32-bit
and 64-bit

Windows 8, 32-bit and 64-bit The HP PCL-6 printer-specic print

The HP PCL.6 printer-specic print
driver is installed for this operating
system as part of the basic software
installation. The basic installer installs
the driver only.

The HP PCL 6 printer-specic print
driver is installed for this operating
system as part of the full software
installation.

driver is installed for this operating
system as part of the basic software
installation.

The full software installation is not supported for this
operating system.

Microsoft retired mainstream support for Windows XP in April

2009. HP will continue to provide best-eort support for the
discontinued XP operating system.

The full software installation is not supported for this
operating system.

The full software installation is not supported for this
operating system.

Use UPD drivers for 64-bit operating systems.

Microsoft retired mainstream support for Windows Server
2003 in July 2010. HP will continue to provide best-eort
support for the discontinued Server 2003 operating system.

Windows 8 RT support is provided through Microsoft IN OS
Version 4, 32-bit driver.

Windows 8.1, 32-bit and 64-bit The HP PCL-6 printer-specic print

driver is installed for this operating
system as part of the basic software
installation.

Windows 10, 32-bit and 64-bit The HP PCL-6 printer-specic print

driver is installed for this operating
system as part of the basic software
installation.

Windows Server 2008 SP2, 32­bit

Windows Server 2008 SP2, 64­bit

Windows Server 2008 R2, SP 1,
64-bit

The HP PCL.6 printer-specic print
driver is installed for this operating
system as part of the basic software
installation.

The HP PCL 6 printer-specic print
driver is installed for this operating
system as part of the basic software
installation.

The HP PCL 6 printer-specic print
driver is installed for this operating
system as part of the basic software
installation.

Windows 8.1 RT support is provided through Microsoft IN OS
Version 4, 32-bit driver.

ENWW Printer specications 7

Operating system Print driver installed Notes

Windows Server 2012, 64-bit The software installer does not

Windows Server 2012 R2, 64 bit The software installer does not

OS X 10.9 Mavericks, OS X 10.10
Yosemite, and OS X 10.11 El
Capitan

NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM501 for HP's all-

inclusive help for the printer.

NOTE: For details on client and server operating systems and for HP UPD PCL6, UPD PCL 5, and UPD PS driver

support for this printer, go to www.hp.com/go/upd and click the Specications tab.

Mobile printing solutions

support Windows Server 2012 but
the HP PCL 6 and HP PCL-6 printer-
specic print drivers do support it.

support Windows Server 2012 but
the HP PCL 6 and HP PCL-6 printer-
specic print drivers do support it.

The OS X print driver and print utility
are available for download from

123.hp.com. The HP installer

software for OS X is not included in
the in-box CD.

Download the HP PCL 6 or PCL-6 driver from the HP Web site

www.hp.com/support/ljM501, and use the Windows Add

Printer tool to install it.

Download the HP PCL 6 or PCL-6 driver from the HP Web site

www.hp.com/support/ljM501, and use the Windows Add

Printer tool to install it.

Download HP Easy Start either from 123.hp.com or from the
Print Support page, and then use HP Easy Start to install the
HP print driver and utility.

1. Go to 123.hp.com.

2. Follow the steps provided to download the printer

software.

The printer supports the following software for mobile printing:

●

HP ePrint software

NOTE: The HP ePrint Software supports the following operating systems: Windows 7 SP 1 (32-bit and 64-

bit); Windows 8 (32-bit and 64-bit); Windows 8.1 (32-bit and 64-bit); Windows 10 (32-bit and 64-bit); and
OS X versions 10.9 Mavericks, 10.10 Yosemite, and 10.11 El Capitan.

●

HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP
Connected)

●

HP ePrint app (Available for Android, iOS, and Blackberry)

●

HP All-in-One Remote app for iOS and Android devices

●

Google Cloud Print

●

AirPrint

●

Android Printing

8 Chapter 1 Printer overview ENWW

Printer dimensions

1

2

2

3

3

1

1

1

2

2

3

3

Figure 1-1 Dimensions for the base printer

Printer fully closed Printer fully opened

1. Height 289 mm (11.4 in) 289 mm (11.4 in)

2. Depth Tray 2 dust cover closed: 376 mm (14.8 in)

Tray 2 dust cover open: 444 mm (17.5 in)

3. Width 410 mm (16.1 in) 410 mm (16.1 in)

Weight 11.6 kg (25.6 lb)

Figure 1-2 Dimensions for the printer with the 1 x 550-sheet paper feeder

569 mm (22.4 in)

Printer and accessories fully closed Printer and accessories fully opened

1. Height 419 mm (16.5 in) 419 mm (16.5 in)

2. Depth Tray 2 dust cover closed: 376 mm (14.8 in)

ENWW Printer specications 9

Tray 2 dust cover open: 444 mm (17.5 in)

569 mm (22.4 in)

Printer and accessories fully closed Printer and accessories fully opened

1

2

2

3

3

1

3. Width 410 mm (16.1 in) 410 mm (16.1 in)

Weight 15.4 kg (34 lb)

1

These values are subject to change. For current information, go to www.hp.com/support/ljM501.

Figure 1-3 Dimensions for the 1 x 550-sheet paper feeder

1. Height 130 mm (5.1 in)

2. Depth Tray closed: 376 mm (14.8 in)

Tray opened: 569 mm (22.4 in)

3. Width 410 mm (16.1 in)

Weight 3.8 kg (8.4 lb)

Power consumption, electrical specications, and acoustic emissions

See www.hp.com/support/ljM501 for current information.

CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert

operating voltages. This will damage the printer and void the printer warranty.

Operating-environment range

Table 1-1 Operating-environment specications

Environment Recommended Allowed

Temperature 17° to 25°C (62.6° to 77°F) 15° to 32.5°C (59° to 90.5°F)

Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH

10 Chapter 1 Printer overview ENWW

Printer hardware setup and software installation

For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For
additional instructions, go to HP support on the Web.

Go to www.hp.com/support/ljM501 for HP's all-inclusive help for the printer. Find the following support:

●

Install and congure

●

Learn and use

●

Solve problems

●

Download software and rmware updates

●

Join support forums

●

Find warranty and regulatory information

ENWW Printer hardware setup and software installation 11

12 Chapter 1 Printer overview ENWW

2 Paper trays

●

Load paper to Tray 1 (multipurpose tray)

●

Load paper to Trays 2 and 3

●

Load and print envelopes

For more information:

The following information is correct at the time of publication. For current information, see www.hp.com/

support/ljM501.

HP's all-inclusive help for the printer includes the following information:

●

Install and congure

●

Learn and use

●

Solve problems

●

Download software and rmware updates

●

Join support forums

●

Find warranty and regulatory information

ENWW 13

Load paper to Tray 1 (multipurpose tray)

Introduction

The following information describes how to load paper in Tray 1. This tray holds up to 100 sheets of 75 g/m2 (20
lb) paper.

NOTE: Select the correct paper type in the print driver before printing.

CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.

1. Grasp the handle on either side of Tray 1, and pull

it forward to open it.

2. Pull out the tray extension to support the paper.

3. Spread the paper guides to the correct size, and

then load paper in the tray. For information about
how to orient the paper, see Tray 1 paper

orientation on page 15.

Make sure that the paper ts under the ll line on
the paper guides.

NOTE: The maximum stack height is 10 mm (0.4

in), or approximately 100 sheets of 75g paper.

4. Adjust the side guides so that they lightly touch the

paper stack, but do not bend it.

14 Chapter 2 Paper trays ENWW

Tray 1 paper orientation

When using paper that requires a specic orientation, load it according to the information in the following table.

Paper type Single-sided printing Duplex printing

Letterhead, preprinted, or prepunched Face-up

Top edge leading into the printer

Face-down

Bottom edge leading into the printer

ENWW Load paper to Tray 1 (multipurpose tray) 15

Load paper to Trays 2 and 3

B6

11

14

Introduction

The following information describes how to load paper in Tray 2 and the optional 550-sheet Tray 3 (part number
F2A72A). The optional tray holds up to 550 sheets of 75 g/m2 (20 lb) paper.

NOTE: The procedure to load paper for the 550-sheet Tray 3 is the same as for Tray 2. Only Tray 2 is shown

here.

CAUTION: Do not extend more than one paper tray at a time.

1. Open the tray.

NOTE: Do not open this tray while it is in use.

2. Before loading paper, adjust the paper-width

guides by squeezing the adjustment latches and
sliding the guides to the size of the paper being
used.

3. Adjust the paper-length guide by squeezing the

adjustment latch and sliding the guide to the size
of the paper being used.

NOTE: When the tray is extended, the paper size

indicator changes from "A4" to "14".

16 Chapter 2 Paper trays ENWW

4. To load legal-size paper into the tray, squeeze the

14

lever on the back of the tray that is to the left of
center, and then extend the tray back to the
correct paper size.

NOTE: This step does not apply to other paper

sizes.

5. Load paper into the tray. For information about

how to orient the paper, see Tray 2 and the 550-

sheet tray paper orientation on page 17.

NOTE: Do not adjust the paper guides tightly

against the paper stack. Adjust them to the
indentations or markings in the tray.

NOTE: To prevent jams, adjust the paper guides

to the correct size and do not overll the tray. Be
sure that the top of the stack is below the tray full
indicator, as shown in the enlargement in the
illustration.

6. Close the tray.

Tray 2 and the 550-sheet tray paper orientation

When using paper that requires a specic orientation, load it according to the information in the following table.

ENWW Load paper to Trays 2 and 3 17

Paper type Single-sided printing Duplex printing

123

123

Letterhead, preprinted, or prepunched Face-down

Top edge at the front of the tray

Face-up

Bottom edge at the front of the tray

18 Chapter 2 Paper trays ENWW

Load and print envelopes

Introduction

The following information describes how to print and load envelopes. Use only Tray 1 to print on envelopes. Tray
1 holds up to 10 envelopes.

To print envelopes using the manual feed option, follow these steps to select the correct settings in the print
driver, and then load the envelopes into the tray after sending the print job to the printer.

Print envelopes

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to

open the print driver.

NOTE: The name of the button varies for dierent software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and

then select the printer.

3. Click or tap the Paper/Quality tab.

4. In the Paper size drop-down list, select the correct size for the envelopes.

5. In the Paper type drop-down list, select Envelope.

6. In the Paper source drop-down list, select Manual feed.

7. Click the OK button to close the Document Properties dialog box.

8. In the Print dialog box, click the OK button to print the job.

Envelope orientation

Load envelopes in Tray 1 face up, with the short, postage end
leading into the printer.

ENWW Load and print envelopes 19

20 Chapter 2 Paper trays ENWW

3 Supplies, accessories, and parts

●

Order supplies, accessories, and parts

●

Replace the toner cartridge

For more information:

The following information is correct at the time of publication. For current information, see www.hp.com/

support/ljM501.

HP's all-inclusive help for the printer includes the following information:

●

Install and congure

●

Learn and use

●

Solve problems

●

Download software and rmware updates

●

Join support forums

●

Find warranty and regulatory information

ENWW 21

Order supplies, accessories, and parts

Ordering

Order supplies and paper www.hp.com/go/suresupply

Order genuine HP parts or accessories www.hp.com/buy/parts

Order through service or support providers Contact an HP-authorized service or support provider.

Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the

printer IP address or host name in the address/URL eld. The EWS
contains a link to the HP SureSupply Web site, which provides
options for purchasing Original HP supplies.

Supplies and accessories

Item Description Cartridge number Part number

Supplies

HP 87A Black Original LaserJet Toner
Cartridge

HP 87X High Yield Black Original
LaserJet Toner Cartridge

Accessories

1 x 550-sheet paper feeder Optional 550-sheet paper feeder Not applicable F2A72A

Standard-capacity replacement black
toner cartridge

High-capacity replacement black toner
cartridge

87A CF287A

87X CF287X

Customer self-repair parts

Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time. More
information about the CSR program and benets can be found at www.hp.com/go/csr-support and

www.hp.com/go/csr-faq.

Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized
service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), product number, or printer name.

●

Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay
HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not
provided under the HP printer warranty.

●

Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no
additional charge during the printer warranty period.

Item

Transfer Roller Service Kit Replacement transfer roller Mandatory F2A68-67910

Tray 1 Pick Up and Separation Roller Kit Replacement rollers for Tray 1 Mandatory F2A68-67914

Tray 2-3 Roller Kit Replacement rollers for Tray 2 and 3 Mandatory F2A68-67913

1x550-sheet paper feeder Replacement paper feeder Mandatory F2A72-67901

Description Self-replacement options Part number

22 Chapter 3 Supplies, accessories, and parts ENWW