Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 3, 6/2018
Adobe®, Adobe Photoshop®, Acrobat®, and
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®
are trademarks of Adobe Systems
Incorporated.
Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other
countries.
macOS is a trademark of Apple Inc., registered in
the U.S. and other countries.
AirPrint is a trademark of Apple Inc., registered in
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iPad is a trademark of Apple Inc., registered in
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iPod is a trademark of Apple Inc., registered in
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UNIX® is a registered trademark of The Open
Group.
Printer front view ................................................................................................................................................. 2
Printer back view .................................................................................................................................................. 3
Control panel view ............................................................................................................................................... 4
Supported operating systems ........................................................................................................................... 5
Mobile printing solutions .................................................................................................................................... 7
Power consumption, electrical specications, and acoustic emissions ...................................................... 8
Operating environmental range ........................................................................................................................ 8
Printer hardware setup and software installation .............................................................................................................. 9
2 Paper trays .............................................................................................................................................................................................. 11
Load the Priority input tray ................................................................................................................................................... 12
Priority input tray paper orientation ............................................................................................................... 14
Load the Main input tray ....................................................................................................................................................... 15
Main input tray paper orientation ................................................................................................................... 18
Load and print envelopes ..................................................................................................................................................... 19
3 Supplies, accessories, and parts .......................................................................................................................................................... 23
Order supplies, accessories, and parts ............................................................................................................................... 24
Supplies and accessories ................................................................................................................................. 24
Congure the HP toner-cartridge-protection supply settings ........................................................................................ 25
Toner-cartridge information ............................................................................................................................ 29
Remove and replace the toner cartridge ....................................................................................................... 30
Replace the imaging drum .................................................................................................................................................... 33
Imaging drum information ............................................................................................................................... 33
Remove and replace the imaging drum ......................................................................................................... 34
How to print (Windows) .................................................................................................................................... 38
Automatically print on both sides (Windows) ............................................................................................... 38
Manually print on both sides (Windows) ........................................................................................................ 39
Print multiple pages per sheet (Windows) .................................................................................................... 39
Select the paper type (Windows) .................................................................................................................... 40
How to print (OS X) ............................................................................................................................................ 42
Automatically print on both sides (OS X) ....................................................................................................... 42
Manually print on both sides (OS X) ................................................................................................................ 42
Print multiple pages per sheet (OS X) ............................................................................................................ 43
Select the paper type (OS X) ............................................................................................................................ 43
Mobile printing ........................................................................................................................................................................ 45
Wi-Fi Direct (wireless models only) ................................................................................................................ 45
ivENWW
Enable or disable Wi-Fi Direct ..................................................................................................... 46
Change the printer Wi-Fi Direct name ....................................................................................... 47
HP ePrint via email ............................................................................................................................................ 48
HP ePrint software ............................................................................................................................................ 48
5 Manage the printer ................................................................................................................................................................................. 51
Change the printer connection type (Windows) ................................................................................................................ 52
Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ....................... 53
Advanced conguration with HP Utility for OS X ............................................................................................................... 56
Open HP Utility ................................................................................................................................................... 56
HP Utility features ............................................................................................................................................. 56
Congure IP network settings .............................................................................................................................................. 58
Link speed and duplex settings ....................................................................................................................... 60
Printer security features ....................................................................................................................................................... 61
Assign or change the system password using the HP Embedded Web Server ....................................... 61
Lock the formatter ............................................................................................................................................ 62
Congure the Quiet Print Mode settings ............................................................................................................................ 63
Print with EconoMode ....................................................................................................................................... 64
Set the Sleep/Auto O After Inactivity setting .............................................................................................. 64
Set the Shut Down After Inactivity delay and congure the printer to use 1 watt or less of power .... 65
Set the Delay Shut Down setting .................................................................................................................... 66
Update the rmware .............................................................................................................................................................. 68
Update the rmware using the Firmware Update Utility ............................................................................ 68
Customer support .................................................................................................................................................................. 70
Restore the factory-set defaults ......................................................................................................................................... 74
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ................................. 75
ENWWv
Change the “Very Low” settings ...................................................................................................................... 75
Order supplies .................................................................................................................................................... 76
Printer does not pick up paper or misfeeds ....................................................................................................................... 77
The printer does not pick up paper ................................................................................................................. 77
The printer picks up multiple sheets of paper .............................................................................................. 78
Clear paper jams ..................................................................................................................................................................... 80
Jam locations ..................................................................................................................................................... 80
Experiencing frequent or recurring paper jams? .......................................................................................... 81
Clear jams in the Main input tray ..................................................................................................................... 83
Clear jams in the toner-cartridge area ........................................................................................................... 87
Clear jams in the output bin ............................................................................................................................. 91
Clear jams in the duplexer ................................................................................................................................ 93
Print from a dierent software program ....................................................................................................... 96
Check the paper-type setting for the print job ............................................................................................. 96
Check the paper type setting (Windows) .................................................................................. 96
Check the paper type setting (OS X) .......................................................................................... 97
Check toner-cartridge status ........................................................................................................................... 97
Clean the printer ................................................................................................................................................ 97
Print a cleaning page .................................................................................................................... 97
Visually inspect the toner cartridge and imaging drum .............................................................................. 98
Check paper and the printing environment ................................................................................................... 98
Step one: Use paper that meets HP specications ................................................................. 98
Step two: Check the environment .............................................................................................. 98
Step three: Set the individual tray alignment ........................................................................... 99
Try a dierent print driver .............................................................................................................................. 100
Check the EconoMode settings ..................................................................................................................... 101
Adjust Print Density ........................................................................................................................................ 101
The printer does not print after the wireless conguration completes ................................................. 106
The printer does not print, and the computer has a third-party rewall installed ............................... 106
The wireless connection does not work after moving the wireless router or printer .......................... 106
Cannot connect more computers to the wireless printer ......................................................................... 106
The wireless printer loses communication when connected to a VPN ................................................... 107
The network does not appear in the wireless networks list .................................................................... 107
The wireless network is not functioning ..................................................................................................... 107
Perform a wireless network diagnostic test ............................................................................................... 107
Reduce interference on a wireless network ................................................................................................ 108
Index ........................................................................................................................................................................................................... 109
ENWWvii
viiiENWW
1Printer overview
●
Printer views
●
Printer specications
●
Printer hardware setup and software installation
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM118, www.hp.com/support/ljM203.
HP's all-inclusive help for the printer includes the following information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
ENWW1
Printer views
2
6
1
4
5
9
7
8
3
●
Printer front view
●
Printer back view
●
Control panel view
Printer front view
1Toner cartridge door
2Output bin extension
3Model name
4Priority input tray
5Main input tray
6Main input tray door
7Power button
8Control panel
9Output bin
2Chapter 1 Printer overviewENWW
Printer back view
1
4
6
5
23
1Rear door (access for clearing jams)
2USB interface port
3Ethernet port
4Power connection
5Serial number and product number label
6Slot for cable-type security lock
ENWWPrinter views3
Control panel view
2
3
4
5
6
1
1
Wireless button and LED
(wireless models only)
2Attention LEDThe Attention light blinks when the printer requires user attention. If the Attention light is
3Ready LEDThe Ready light is on when the printer is ready to print. It blinks when the printer is
4Supplies LEDThe Supplies light is on when the toner cartridge is very low. It blinks when there is a toner
5
Resume button
6
Cancel button
Press this button to turn the wireless feature on or o, or to congure a WiFi Direct
connection.
Press and hold this button to congure a WPS connection.
If the wireless LED light is on, there is a stable wireless connection. If it is blinking, there is
either a WPS or WiFi Direct conguration process in progress. If it is blinking rapidly, there is
an issue with the wireless connection.
on, the printer is in an error state.
receiving print data.
cartridge or imaging drum error.
Press this button to begin a print job.
If the printer is in an error state, press the Resume button to clear the error and resume
printing.
In manual duplex mode, press the Resume button to print the second side of the page.
Press this button to cancel a print job.
4Chapter 1 Printer overviewENWW
Printer specications
IMPORTANT:The following specications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/ljM118, www.hp.com/support/ljM203.
●
Technical specications
●
Supported operating systems
●
Mobile printing solutions
●
Printer dimensions
●
Power consumption, electrical specications, and acoustic emissions
●
Operating environmental range
Technical specications
See www.hp.com/support/ljM118, www.hp.com/support/ljM203 for current information.
Supported operating systems
The following information applies to the printer-specic Windows PCL 6 and HP print drivers for OS X and to the
software installation.
Windows: The HP Software Installer installs the “HP PCL.6”, the “HP PCL 6”, or the “HP PCL-6” print driver,
depending on the Windows operating system, along with optional software when using the full software
installer. Download the "HP PCL.6", the "HP PCL 6", and the "HP PCL-6" print driver from the support website for
this printer: www.hp.com/support/ljM118, www.hp.com/support/ljM203
Mac computers and OS X: Mac computers are supported with this printer. Download HP Easy Start either from
123.hp.com or from the support website, and then use HP Easy Start to install the HP print driver.
1.Go to 123.hp.com.
2.Follow the steps provided to download the printer software.
Linux: For information and print drivers for Linux, go to hplipopensource.com/hplip-web/index.html
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts
Table
1-1 Supported operating systems and print drivers
Operating systemPrint driver installed (from the software on
the web)
Windows® XP SP3, 32-bit
The “HP PCL.6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Notes
Microsoft retired mainstream support for
Windows XP in April 2009. HP will continue
to provide best eort support for the
discontinued XP operating system. Some
features of the print driver are not
supported.
Windows Vista®, 32-bit
The “HP PCL.6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Microsoft retired mainstream support for
Windows Vista in April 2012. HP will
continue to provide best eort support for
the discontinued Vista operating system.
Some features of the print driver are not
supported.
ENWWPrinter specications5
Table 1-1 Supported operating systems and print drivers (continued)
Operating systemPrint driver installed (from the software on
the web)
Windows 7, 32-bit and 64-bitThe “HP PCL 6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows 8, 32-bit and 64-bitThe “HP PCL 6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows 8.1, 32-bit and 64-bitThe “HP PCL-6” V4 printer-specic print
driver is installed for this operating system
as part of the software installation.
Windows 10, 32-bit and 64-bitThe “HP PCL-6” V4 printer-specic print
driver is installed for this operating system
as part of the software installation.
Windows Server 2008 SP2, 32-bitThe “HP PCL.6” printer-specic print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Windows Server 2008 SP2, 64-bitThe “HP PCL 6” printer-specic print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Notes
Windows 8 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.
Windows 8.1 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.
Microsoft retired mainstream support for
Windows Server 2008 in January 2015. HP
will continue to provide best eort support
for the discontinued Server 2008 operating
system. Some features of the print driver
are not supported.
Microsoft retired mainstream support for
Windows Server 2008 in January 2015. HP
will continue to provide best eort support
for the discontinued Server 2008 operating
system.
Windows Server 2008 R2, SP 1, 64-bitThe “HP PCL 6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows Server 2012, 64-bitThe “HP PCL 6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows Server 2012 R2, 64-bitThe “HP PCL-6” printer-specic print driver
is installed for this operating system as part
of the software installation.
Windows 10 server (Server 2016), 32-bit
and 64-bit
OS X 10.11 El Capitan, macOS 10.12 Sierra,
macOS 10.13 High Sierra
The “HP PCL-6” printer-specic print driver
is installed for this operating system as part
of the software installation.
To install the print driver, download HP Easy
Start from 123.hp.com/LaserJet. Follow the
steps provided to install the printer software
and print driver.
NOTE:For a current list of supported operating systems, go to www.hp.com/support/ljM118, www.hp.com/
support/ljM203 for HP's all-inclusive help for the printer.
NOTE:For details on client and server operating systems and for HP UPD PCL6 and UPD PS driver support for
this printer, go to www.hp.com/go/upd and click the Specications tab.
6Chapter 1 Printer overviewENWW
Mobile printing solutions
1
2
3
1
2
3
HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
NOTE:Update the printer rmware to ensure all mobile printing and ePrint capabilities are supported.
●Wi-Fi Direct (wireless models only)
●HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with
HP Connected)
●HP ePrint app (Available for Android, iOS, and Blackberry)
●HP All-in-One Remote app for iOS and Android devices
●HP ePrint software
●Google Cloud Print
●AirPrint
●Android Printing
Printer dimensions
Figure 1-1 Dimensions for the printer
Printer fully closedPrinter fully open
1. Height223.9 mm (8.8 in)359.5 mm (14.1 in)
2. Width370.5 mm (14.5 in)370.5 mm (14.5 in)
3. Depth407.4 mm (16 in)624.4 mm (24.6 in)
Weight (with cartridges)6.9 kg (15.2 lb)
ENWWPrinter specications7
Power consumption, electrical specications, and acoustic emissions
See www.hp.com/support/ljM118, www.hp.com/support/ljM203 for current information.
CAUTION:Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
Operating environmental range
Table 1-2 Operating environmental range
EnvironmentRecommendedAllowed
Temperature17° to 25°C (62.6° to 77°F)15° to 30°C (59° to 86°F)
Relative humidity30% to 70% relative humidity (RH)10% to 80% (RH)
AltitudeNot applicable0 to 3048 m (0 to 10,000 ft)
8Chapter 1 Printer overviewENWW
Printer hardware setup and software installation
For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For
additional instructions, go to HP support on the Web.
Go to www.hp.com/support/ljM118, www.hp.com/support/ljM203 for HP's all-inclusive help for the printer. Find
the following support:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
ENWWPrinter hardware setup and software installation9
10Chapter 1 Printer overviewENWW
2Paper trays
●
Load the Priority input tray
●
Load the Main input tray
●
Load and print envelopes
●
Load and print labels
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM118, www.hp.com/support/ljM203.
HP's all-inclusive help for the printer includes the following information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
ENWW11
Load the Priority input tray
Introduction
The following information describes how to load paper in the Priority input tray. This tray holds up to 10 sheets
of 75 g/m2 (20 lb) paper.
NOTE:To avoid paper jams:
●Never add or remove paper from the Priority input tray during printing.
●Before loading the tray, remove all of the paper from the input tray and straighten the stack.
●When loading the tray, do not fan the paper.
●Use paper that is not wrinkled, folded, or damaged.
1.Open the Main input tray door by grasping the
handle and pulling down.
2.Spread the paper-width guides to the correct size.
12Chapter 2 Paper traysENWW
3.Place the top edge of the paper at the opening of
the Priority input tray. For information about how
to orient the paper, see Priority input tray paper
orientation on page 14.
4.Adjust the paper guides so that they lightly touch
the paper stack, but do not bend the paper.
NOTE:Do not adjust the paper guides tightly
against the paper stack.
NOTE:To prevent jams, adjust the paper guides
to the correct size and do not overll the tray.
ENWWLoad the Priority input tray13
Priority input tray paper orientation
123
123
123
123
Paper typeImage orientationDuplex modePaper sizeHow to load paper
Ocio (8.5 x 13), 4 x 6, 5 x 8, A4, A5,
A6, RA5, B5 (JIS), B6 (JIS),
10 x 15 cm, Ocio (216 x 340),
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm,
Japanese Postcard (Postcard (JIS)),
Double Japan Postcard Rotated (Do
uble Postcard (JIS))
2-sided printingLetter, Legal, Ocio (8.5 x 13), A4Face-up
Ocio (8.5 x 13), 4 x 6, 5 x 8, A4, A5,
A6, RA5, B5 (JIS), B6 (JIS),
10 x 15 cm, Ocio (216 x 340),
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm,
Japanese Postcard (Postcard (JIS)),
Double Japan Postcard Rotated (Do
uble Postcard (JIS))
Face-up
Top edge leading into the product
Top edge leading into the product
Face-up
Holes toward the left side of the
product
2-sided printingLetter, Legal, Ocio (8.5 x 13), A4Face-up
Holes toward the left side of the
product
14Chapter 2 Paper traysENWW
Load the Main input tray
Introduction
The following information describes how to load paper in the Main input tray. This tray holds up to 250 sheets of
75 g/m2 (20 lb) paper.
NOTE:To avoid paper jams:
●Never add or remove paper from the Main input tray during printing.
●Before loading the tray, remove all of the paper from the input tray and straighten the stack.
●When loading the tray, do not fan the paper.
●Use paper that is not wrinkled, folded, or damaged.
1.Open the Main input tray door by grasping the
handle and pulling down.
2.Adjust the paper-width guides by squeezing the
adjustment latch on the right guide and sliding the
guides to the size of the paper being used.
ENWWLoad the Main input tray15
3.Adjust the paper-length guide by sliding guide to
the size of the paper being used.
4.Load the paper into the tray. For information about
how to orient the paper, see Main input tray paper
orientation on page 18.
16Chapter 2 Paper traysENWW
5.Adjust the guides so that they lightly touch the
paper stack, but do not bend it.
NOTE:Do not adjust the paper guides tightly
against the paper stack.
NOTE:To prevent jams, adjust the paper guides
to the correct size and do not overll the tray.
6.If the paper is A4 size, Letter-size, or smaller, close
the Main input tray door. Use the paper-stack
window to verify that is correctly loaded.
ENWWLoad the Main input tray17
Main input tray paper orientation
123
123
123
123
Paper typeImage orientationDuplex modePaper sizeHow to load paper
Ocio (8.5 x 13), 4 x 6, 5 x 8, A4, A5,
A6, RA5, B5 (JIS), B6 (JIS),
10 x 15 cm, Ocio (216 x 340),
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm,
Japanese Postcard (Postcard (JIS)),
Double Japan Postcard Rotated (Do
uble Postcard (JIS))
2-sided printingLetter, Legal, Ocio (8.5 x 13), A4Face-up
Ocio (8.5 x 13), 4 x 6, 5 x 8, A4, A5,
A6, RA5, B5 (JIS), B6 (JIS),
10 x 15 cm, Ocio (216 x 340),
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm,
Japanese Postcard (Postcard (JIS)),
Double Japan Postcard Rotated (Do
uble Postcard (JIS))
Face-up
Top edge leading into the product
Top edge leading into the product
Face-up
Holes toward the left side of the
product
2-sided printingLetter, Legal, Ocio (8.5 x 13), A4Face-up
Holes toward the left side of the
product
18Chapter 2 Paper traysENWW
Load and print envelopes
Introduction
The following information describes how to print and load envelopes. The Priority input tray holds up to 10
envelopes. The Main input tray holds up to 10 envelopes.
To print envelopes using the manual feed option, follow these steps to select the correct settings in the print
driver, and then load the envelopes into the tray after sending the print job to the printer.
Print envelopes
1.From the software program, select the Print option.
2.Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE:The name of the button varies for dierent software programs.
NOTE:To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer. For Windows 10, select Print, which can vary depending on the application. For
Windows 8, 8.1, and 10, these applications will have a dierent layout with dierent features than what is
described below for desktop applications.
3.Click or tap the Paper/Quality tab.
4.In the Paper size drop-down list, select the correct size for the envelopes.
5.In the Paper type drop-down list, select Envelope.
6.In the Paper source drop-down list, select Manual feed.
7.Click the OK button to close the Document Properties dialog box.
8.In the Print dialog box, click the OK button to print the job.