HP Officejet K7100 series
User Guide
HP Officejet K7100 series
User Guide
Copyright Information
Acknowledgements
Safety Information
© 2007 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
ENERGY STAR® and the ENERGY STAR
logo® are U.S. registered marks of the
United States Environmental Protection
Agency. Details on the proper use of the
marks are explained in the "Guidelines for
Proper use of the ENERGY STAR® Name
and International Logo."
HP ColorSmart III and HP PhotoREt IV are
trademarks of Hewlett-Packard Company.
Microsoft®, Windows®, Windows XP®,
and Windows NT® are U.S.-registered
trademarks of Microsoft Corporation.
Pentium® is a U.S.-registered trademark of
Intel Corporation.
Always follow basic safety precautions
when using this product to reduce risk of
injury from fire or electric shock.
Read and understand all instructions in the
documentation that comes with the printer.
Use only a grounded electrical outlet when
connecting this product to a power source.
If you do not know whether the outlet is
grounded, check with a qualified electrician.
Observe all warnings and instructions
marked on the product.
Unplug this product from wall outlets
before cleaning.
Do not install or use this product near
water, or when you are wet.
Install the product securely on a stable
surface.
Install the product in a protected location
where no one can step on or trip over the
line cord, and the line cord cannot be
damaged.
If the product does not operate normally,
see
Troubleshooting on page 79.
There are no user-serviceable parts inside.
Refer servicing to qualified service
personnel.
Table of contents
1 Welcome
Special features ..................................................................................................................................... 2
Using this guide ..................................................................................................................................... 3
Finding other resources for the product ................................................................................................ 4
2 Getting started
Understanding the printer parts and functions ...................................................................................... 6
Front view (trays, cover, and print cartridge cradle) ............................................................. 6
Front view (input tray) ........................................................................................................... 7
Printer lights .......................................................................................................................... 7
Back view .............................................................................................................................. 8
Configuring the printer (Windows) ......................................................................................................... 9
Direct connection .................................................................................................................. 9
Installing printer software and sharing the printer ................................................................ 9
To install the software before connecting the printer ........................................... 9
To connect the printer before installing the software ......................................... 10
To share the printer on a locally shared network ............................................... 10
Configuring the printer (Mac OS) ........................................................................................................ 12
To install the software for a locally shared network or for a direct connection ................... 12
To share the printer on a locally shared network ............................................................... 13
Uninstalling the printer software .......................................................................................................... 14
Customizing the printer software setup program ................................................................................ 16
Installing other software ....................................................................................................................... 17
3 Using print cartridges and accessories
Using the print cartridges ..................................................................................................................... 19
Supported print cartridges .................................................................................................. 19
Inserting the print cartridges ............................................................................................... 20
To install or replace a print cartridge .................................................................. 20
Aligning the print cartridges ................................................................................................
Cleaning the print cartridges ............................................................................................... 22
To clean the print cartridges automatically ........................................................ 22
For Windows ...................................................................................... 22
For Macintosh .................................................................................... 23
Maintaining the print cartridges ........................................................................................... 23
Storing the print cartridges ................................................................................. 23
Printing with a single print cartridge .................................................................................... 24
Installing the optional automatic two-sided printing accessory (duplex unit) ...................................... 25
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21
4 Printing and loading media
Selecting print media ........................................................................................................................... 27
Tips for selecting and using print media ............................................................................. 27
Understanding specifications for supported media ............................................................ 27
Setting minimum margins ................................................................................................... 35
Loading media in the input tray ........................................................................................................... 36
Using the automatic paper-type sensor ............................................................................................... 38
Changing print settings ........................................................................................................................ 39
Understanding smart software features .............................................................................................. 40
Printing digital photographs ................................................................................................................. 41
Enhanced color printing ...................................................................................................... 41
Understanding digital photography technologies ............................................................... 42
HP Photosmart Essential software ..................................................................................... 43
Printing borderless ............................................................................................................................... 44
Printing in grayscale ............................................................................................................................ 46
Printing panoramic photos ................................................................................................................... 47
Printing a document ............................................................................................................................. 49
Printing with the front or rear manual feed slot ................................................................................... 50
Changing the software settings .......................................................................................... 50
Loading the front manual feed slot ..................................................................................... 51
Loading the rear manual feed slot ...................................................................................... 52
Printing on various media types .......................................................................................................... 53
Printing on custom-sized paper ........................................................................................................... 54
Printing on envelopes .......................................................................................................................... 55
Printing on cards and smaller-sized media ......................................................................................... 56
Printing multiple pages on a single sheet of paper ............................................................................. 59
Printing booklets .................................................................................................................................. 60
Performing manual booklet printing .................................................................................... 60
Performing automatic booklet printing ................................................................................ 60
Printing posters .................................................................................................................................... 62
Printing banners ................................................................................................................................... 63
Printing labels ...................................................................................................................................... 64
Printing iron-on transfers ..................................................................................................................... 65
Printing on both sides (duplexing) ....................................................................................................... 66
Guidelines for printing on both sides of the paper .............................................................. 66
Performing manual duplexing ............................................................................................. 66
Performing auto-duplexing .................................................................................................. 67
Cancelling a print job ........................................................................................................................... 70
Understanding supported media sizes .............................................................. 28
Understanding supported media types .............................................................. 33
Understanding supported media weights and capacities .................................. 35
Guidelines for printing photographs ................................................................... 41
PhotoREt printing ............................................................................................... 42
4800 x 1200 optimized dpi ................................................................................. 42
Printing Exif Print-enhanced photographs ......................................................... 42
Advantages of using the duplex unit .................................................................. 68
5 Using the Toolbox
Toolbox overview ................................................................................................................................. 72
Printer Status tab ................................................................................................................................. 73
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Information tab ..................................................................................................................................... 74
Printer Services tab ............................................................................................................................. 77
Using the HP Printer Utility (Macintosh) .............................................................................................. 78
6 Troubleshooting
Troubleshooting tips and resources .................................................................................................... 80
General troubleshooting tips ................................................................................................................ 81
Printing a demo page .......................................................................................................................... 82
Printing a diagnostics page ................................................................................................................. 83
Resolving printing problems ................................................................................................................ 84
HP Instant Support .............................................................................................................. 74
Security and privacy ............................................................................................................ 74
To gain access to HP Instant Support ................................................................................ 75
myPrintMileage ................................................................................................................... 75
How Do I... .......................................................................................................................... 76
Viewing the HP Printer Utility panels .................................................................................. 78
Printer shuts down unexpectedly ........................................................................................ 84
Check power and power connections ................................................................ 84
Check printer vents ............................................................................................ 84
All printer lights are blinking ................................................................................................ 8 4
A non-recoverable error has occurred. .............................................................. 84
Printer is not responding (nothing prints) ............................................................................ 84
Check printer setup ............................................................................................ 84
Check the print cartridge initialization ................................................................ 84
Check the printer software installation ............................................................... 84
Check cable connections ................................................................................... 84
Check printer setup for network environment .................................................... 85
Check any personal firewall software installed on the computer ....................... 85
Printer does not accept a print cartridge ............................................................................. 85
Print cartridge does not fit the printer ................................................................. 85
Printer does not recognize the print cartridge .................................................... 85
Clean the print cartridge contacts ...................................................................... 85
The printer is rejecting the pen ........................................................................................... 86
Printer takes a long time to print ......................................................................................... 87
Check the system configuration ......................................................................... 87
Verify the number of software programs running on the computer ................... 87
Check the printer software settings .................................................................... 87
A large file is printing .......................................................................................... 87
The printer may be in Ink-backup Printing Mode ............................................... 87
Blank page printed .............................................................................................................. 88
Check for empty print cartridges ........................................................................ 88
The protective tape on the print cartridge nozzle has not been removed. ........ 88
Check media settings ......................................................................................... 88
Something on the page is missing or incorrect .................................................................. 88
Check margin settings ........................................................................................ 88
The printer may be in Ink-backup Printing Mode ............................................... 88
Verify the ink levels of the print cartridges ......................................................... 88
The print cartridges may need to be cleaned .................................................... 88
Check color print settings ................................................................................... 88
Check the print location and length of USB cable ............................................. 89
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Placement of the text or graphics is wrong ......................................................................... 89
Check how the media is loaded ......................................................................... 89
Check the media size ......................................................................................... 89
Check margin settings ........................................................................................ 89
Check the page-orientation setting .................................................................... 89
Check the printer location and length of USB cable .......................................... 89
Poor print quality and unexpected printouts ........................................................................................ 90
Poor quality printouts .......................................................................................................... 90
Check the print cartridges .................................................................................. 90
The printer may be in Ink-backup Printing Mode ............................................... 90
Verify the ink levels of the print cartridges ......................................................... 90
The print cartridges may need to be cleaned .................................................... 90
Check the paper quality ..................................................................................... 90
Check the type of media loaded in the printer ................................................... 91
Check rollers in the printer ................................................................................. 91
Check the printer location and length of USB cable .......................................... 91
Meaningless characters print .............................................................................................. 91
Check the cable connections ............................................................................. 91
Check the document file ..................................................................................... 91
Ink is smearing .................................................................................................................... 91
Check print settings ............................................................................................ 91
Check the media type ........................................................................................ 92
Check the margin settings ................................................................................. 92
Ink is not filling the text or graphics completely .................................................................. 92
The printer may be in Ink-backup Printing Mode ............................................... 92
Verify the ink levels of the print cartridges ......................................................... 92
The print cartridges may need to be cleaned .................................................... 92
Check the media type ........................................................................................ 92
The print settings may need to be changed ....................................................................... 92
Output is faded or dull colored ............................................................................................ 92
Check the print mode ......................................................................................... 92
You may not be using the best print cartridge for the project ............................ 93
Check the paper type setting ............................................................................. 93
Check the print cartridges .................................................................................. 93
Colors are printed as black and white ................................................................................ 93
Check the print settings ...................................................................................... 93
The printer is printing in Ink-backup Printing Mode ........................................... 93
Wrong colors are printing .................................................................................................... 93
Check the print settings ...................................................................................... 93
Check the print cartridges .................................................................................. 93
Printout shows bleeding colors ........................................................................................... 93
Check the print settings ...................................................................................... 93
Check the print cartridges .................................................................................. 93
Colors do not line up properly ............................................................................................. 94
Check the print cartridges .................................................................................. 94
Check the graphics placement ........................................................................... 94
Lines or dots are missing from text or graphics .................................................................. 94
The printer may be in Ink-backup Printing Mode ............................................... 94
Verify the ink levels of the print cartridges ......................................................... 94
The print cartridges may need to be cleaned .................................................... 94
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Resolving paper-feed problems .......................................................................................................... 95
Another paper feed problem is occurring ........................................................................... 95
Troubleshooting installation issues ..................................................................................................... 96
Problems printing an alignment page ................................................................................. 96
Problems installing software ............................................................................................... 96
Clearing jams ....................................................................................................................................... 97
Tips for avoiding paper jams ............................................................................................... 99
Resolving photo printing problems .................................................................................................... 100
Resolving borderless printing problems ............................................................................................ 101
Resolving banner printing problems .................................................................................................. 102
Resolving automatic two-sided printing problems ............................................................................. 103
7 Printer lights reference
Understanding the printer lights ........................................................................................................ 105
Check the print cartridge contact pads .............................................................. 94
Media is not supported for the printer or tray ..................................................... 95
Media is not picked up from input tray ............................................................... 95
Media is not coming out correctly ...................................................................... 95
Pages are skewing ............................................................................................. 95
Multiple pages are being picked up ................................................................... 95
Verify the computer requirements ...................................................................... 96
Verify installation preliminaries .......................................................................... 96
Reinstall the printer software ............................................................................. 96
8 HP supplies and accessories
Ordering printing supplies through the Toolbox ................................................................................ 110
Accessories ....................................................................................................................................... 111
Automatic two-sided printing accessory ........................................................................... 111
Parallel cable .................................................................................................................... 111
USB cable .....................................................................................................................
Supplies ............................................................................................................................................. 112
Print cartridges .................................................................................................................. 112
HP media .......................................................................................................................... 112
9 Customer support and warranty
Obtaining electronic support .............................................................................................................. 114
HP Instant Support ............................................................................................................................ 115
HP Telephone Support ...................................................................................................................... 116
Before you call .................................................................................................................. 116
Telephone support numbers ............................................................................................. 116
Hewlett-Packard Limited Warranty Statement .................................................................................. 118
10 Printer specifications and Declaration of Conformity
Printer specifications ......................................................................................................................... 120
Declaration of Conformity .................................................................................................................. 123
.... 111
11 Regulatory information
FCC statement ................................................................................................................................... 125
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Notice to Users in Korea ................................................................................................... 125
Miscellaneous regulatory information ................................................................................................ 127
RoHS notices (China only) ............................................................................................... 127
Toxic and hazardous substance table ............................................................. 127
LEDs classification ............................................................................................................ 127
Regulatory model number ................................................................................................ 127
Environmental product stewardship program .................................................................................... 128
Paper Use ......................................................................................................................... 128
Plastics .............................................................................................................................. 128
Recycling program ............................................................................................................ 128
HP inkjet supplies recycling program ............................................................................... 128
Materials handling ............................................................................................................. 128
Energy consumption - Energy Star ................................................................................... 128
Energy consumption - Federal Energy Management Program ........................................ 129
Disposal of Waste Equipment by Users in Private Households in the European Union .................. 130
Index .................................................................................................................................................................. 131
viii ENWW
1 Welcome
This section contains the following information:
Special features
●
Using this guide
●
Finding other resources for the product
●
ENWW 1
Special features
This printer is equipped with several exciting features.
Digital photo printing – Print high-quality color and black-and-white photographs.
●
Wide-format printing – Print on sizes up to 330 x 483 mm (13 x 19 inches) or A3+ borderless.
●
Borderless printing – Use the entire page surface when printing photos and cards by using the
●
borderless printing feature. Prints up to 330 x 483 mm (13 x 19 inches) or A3+ borderless.
Ink backup mode – Continue printing with one print cartridge when the other print cartridge
●
runs out of ink.
Color management – The printer software translates the colors of your photo from their current
●
color space to the selected color space in the printer driver. See printer driver online help for
more information.
Automatic paper-type sensor – The printer automatically selects the print settings that are
●
appropriate for the media in the printer, particularly when used with HP media.
Cancel button – Cancel unwanted print jobs at the touch of a button.
●
Power-saving mode – The printer goes into a low-power, energy-efficient mode after it has
●
been idle for 30 minutes.
Toolbox – Get status and maintenance information about your printer. It also provides access
●
to the myPrintMileage Web site, documentation, and online help tools for solving printer
problems.
●
Panoramic printing – Print high-quality panoramic photographs with or without borders.
Print multiple pages on a single sheet of paper – Use the printer software to print up to 16
●
pages on a single sheet of paper.
2 Chapter 1 Welcome ENWW
Using this guide
This guide includes the following sections:
Getting started – Describes the printer parts and explains how to connect using a USB or a
●
parallel cable, and how to install the printer software, how to connect to a network.
Using print cartridges and accessories – Explains how to use the print cartridges and how to
●
install the optional duplex unit.
Printing and loading media – Describes and illustrates how to load print media and explains
●
how to print on various media types and sizes. Explains six-ink printing, which enhances the
print quality of photographs, and how to use the borderless printing feature. Also describes the
printer driver features.
Using the Toolbox – Describes the features of the Toolbox (such as ink level information, print
●
cartridge maintenance, and links to troubleshooting instructions), HP Instant Support, and the
myPrintMileage Web site (which keeps track of printer usage information). Also explains how to
order printing supplies directly through the Toolbox.
Troubleshooting – Helps you solve common printer problems such as paper jams or software
●
installation issues, and printing problems such as borderless or photo printing problems.
Printer lights reference – Describes and illustrates printer light combinations, what they
●
indicate, and what action to take if necessary.
HP supplies and accessories – Lists part numbers of the accessories, media, and print
●
cartridges that can be purchased and used with the printer.
Customer support and warranty – Lists support services to obtain assistance for your printer.
●
Printer specifications and Declaration of Conformity – Lists information such as print
●
speeds, tray capacity, and system requirements. Also contains a Declaration of Conformity.
Regulatory information – Contains an FCC statement and other regulatory information, such
●
as EMI statements, LEDs classification, energy consumption, and the regulatory model number.
ENWW Using this guide 3
Finding other resources for the product
You can obtain product information and further troubleshooting resources that are not included in this
guide from the following resources:
Readme file and release notes – Provides late-breaking information and troubleshooting tips.
●
Included on the Starter CD.
● Toolbox – Provides information about print cartridge ink levels and access to printer
maintenance services. See
choose an installation option that includes the Toolbox.
Printer-driver onscreen help (Windows) – Provides an explanation of the features in the
●
printer driver. Available from the printer driver.
HP Printer Utility (Macintosh) – Contains tools to calibrate the printer, clean the print
●
cartridges, print a test page, and find Web site support information. See
Utility (Macintosh) on page 78 for more information.
HP Instant Support – Helps you quickly identify, diagnose, and resolve printing problems. See
●
HP Instant Support on page 115 for more information. Available through any standard Web
browser or through the Toolbox (Windows).
Starter CD – Includes printer software, a utility that lets you create customized installation
●
packages, an electronic copy of this user's guide, and ordering information. See
Troubleshooting on page 79
Using the Toolbox on page 71 for more information. Available if you
Using the HP Printer
Diagnostics page – Provides information about the printer hardware, such as the firmware
●
version and model number. See
HP Web sites – Provides the latest printer software, product and support information. Go to
●
http://www.hp.com/support/.
HP telephone support – During the warranty period, this support is often free of charge. See
●
HP Telephone Support on page 116.
Printing a diagnostics page on page 83.
4 Chapter 1 Welcome ENWW
2 Getting started
This section contains the following information:
Understanding the printer parts and functions
●
Configuring the printer (Windows)
●
Configuring the printer (Mac OS)
●
Uninstalling the printer software
●
Customizing the printer software setup program
●
Installing other software
●
ENWW 5
Understanding the printer parts and functions
Front view (trays, cover, and print cartridge cradle)
6
7
1
Extendable input tray
2
Extendable output tray
3
Front manual feed paper guide
4
Front manual feed slot
5
Top cover
6
Print cartridge latch
7
Print cartridge cradle
6 Chapter 2 Getting started ENWW
Front view (input tray)
1
Input tray lock
2
Small media guide
3
Paper width guide
4
Small media ejector
Printer lights
The printer lights provide visual cues about the status of the printer. For more information, see
Printer lights reference on page 104.
1
Right print cartridge light (black, photo, or gray print cartridge)
2
3 Cancel button
Left print cartridge light (tri-color print cartridge)
ENWW Understanding the printer parts and functions 7
4
Resume button and light
5
Back view
8
1
Power button and light
7
6
5
4
3
1
6
2
Universal serial bus (USB) port
2
Parallel port
3
Rear access panel
4
Rear manual feed slot
5 Rear manual feed paper guide
6
Rear access panel release buttons
7
Power input
8
Optional automatic two-sided printing accessory (duplex unit)
8 Chapter 2 Getting started ENWW
Configuring the printer (Windows)
You can connect the printer directly to a computer, or you can share the printer on a locally shared
network.
NOTE: You must have administrator privileges to install a printer driver in Windows 2000,
Windows Server 2000, or Windows XP.
Direct connection
You can connect the printer directly to your computer using a USB cable or an IEEE 1284-compliant
bidirectional parallel cable.
NOTE: Do not connect a USB and a parallel cable to the printer at the same time.
If you install the printer software and connect a printer to a computer running Windows, you can
connect additional printers to the same computer with USB cables without reinstalling the printing
software.
Installing printer software and sharing the printer
When setting up the printer, HP recommends that you connect the printer after you install the
software because the installation program is designed to provide you with the easiest setup
experience.
However, if you have connected the cable first, see
software on page 10.
To connect the printer before installing the
To install the software before connecting the printer
It is recommended that you install the Toolbox, which provides status and maintenance information
about your printer. It also provides access to documentation and online help tools for solving printer
problems. If you do not install the Toolbox you will not see printer error messages on your computer
screen and will not have access to the myPrintMileage website. See
1. Close any running applications.
2. Insert the Starter CD into the CD drive. The CD menu runs automatically.
If the CD menu does not start automatically, click Start, and then click Run. Browse to the CDROM drive for the computer, click Autorun.exe, and then click Open. In the Run dialog box,
click OK.
3. On the CD menu, click Install Printer Driver.
4. Follow the instructions on the screen to complete the installation.
5. When prompted, connect the USB or parallel cable to the computer and the printer. The Found
New Hardware wizard appears on the computer screen and the printer icon is created in the
Printers folder.
Using the Toolbox on page 71.
NOTE: You can also share the printer with other computers using a simple form of networking
known as locally shared networking. See
on page 10.
ENWW Configuring the printer (Windows) 9
To share the printer on a locally shared network
To connect the printer before installing the software
If you connected the printer to the computer before installing the printer software, the Found New
Hardware wizard appeared on the computer screen.
NOTE: If you have turned on the printer, do not turn off the printer or unplug the cable from the
printer while the installation program is running. If you do so, the installation program will not finish.
1. In the Found New Hardware dialog box that provides the option for selecting a method to
locate the driver, select the Advanced option and click Next.
NOTE: Do not allow the Found New Hardware wizard to perform an automatic search for the
driver.
2. Select the check box for specifying the driver location, and ensure that the other check boxes
are clear.
3. Insert the Starter CD into the CD-ROM drive. If the CD menu appears, close the CD menu.
4. Browse to locate the root directory on the Starter CD (for example, D), and then click OK.
5. Click Next, and then follow the instructions on the screen.
6. Click Finish to close the Found New Hardware wizard. The wizard automatically starts the
installation program (this might take a short while). For Windows 98 and Windows Me, you must
complete the installation program at this point if you wish to install a non-English driver.
7. Complete the installation process.
NOTE: The setup program provides options to install non-driver components such as the
Toolbox, which you are recommended to install. For instructions about installing these
components, follow the steps outlined in
on page 9.
You can also share the printer with other computers using a simple form of networking known
as locally shared networking. See
To install the software before connecting the printer
To share the printer on a locally shared network on page 10.
To share the printer on a locally shared network
In a locally shared network, the printer is connected directly to the USB or parallel connector of a
selected computer (known as the server) and is shared by other computers (clients).
NOTE: When sharing a directly connected printer, use the computer with the newest operating
system as the server. For example, if you have a computer running Windows 2000 and another
computer running an older version of Windows, use the computer running Windows 2000 as the
server.
Use this configuration only in small groups or when usage is low. The computer that is connected to
the printer is slowed down when many users print to the printer.
1. From the Windows desktop, click Start, point to Settings, and then click Printers or Printers
and Faxes.
2. Right-click the printer icon, click Properties, and then click the Sharing tab.
10 Chapter 2 Getting started ENWW
3. Click the option to share the printer, and give the printer a share name.
4. If you are sharing the printer with client computers that use other versions of Windows, you can
click Additional Drivers to install their drivers as a convenience to them. This optional step
requires you to have the Starter CD in your CD drive.
ENWW Configuring the printer (Windows) 11
Configuring the printer (Mac OS)
You can use the printer with a single Macintosh computer using a USB cable, or you can share the
printer among other users on a network.
To install the software for a locally shared network or for a direct connection
1. Connect the printer to the computer with the USB cable or to the network with a network cable.
2. Insert the Starter CD into the CD-ROM drive, double-click the CD icon on the desktop, and then
double-click the Setup icon.
-or-
Locate the installer in the Installer folder of the Starter CD.
3. Click Install Driver and follow the instructions on the screen for your connection type.
4. Open the Printer Setup Utility, which is located in the Applications\Utilities folder.
5. To add the printer, click the Printers menu, and select Add.
6. For a direct connection, select USB from the menu.
-or-
For a network connection on an IP network, on the drop-down menu, select Auto or Manual.
7. If you select Auto, select the printer from the printer list.
If you select Manual, type the IP address for the printer and click Connect.
8. Click Add. A mark appears beside the printer name, indicating that this printer is now the default
printer.
9. Close the Print Center or the Printer Setup Utility.
10. If necessary, share the printer with other Macintosh computer users.
Direct connection: Share the printer with the other Macintosh computer users. See
●
share the printer on a locally shared network on page 10.
Network connection: Individual Macintosh computer users who want to use the network
●
printer must install the printer software on their computers.
To
12 Chapter 2 Getting started ENWW
To share the printer on a locally shared network
When you connect the printer directly, you can still share the printer with other computers using a
simple form of networking known as locally shared networking. Use this configuration only in small
groups or when usage is low. The computer that is connected to the printer is slowed down when
many users print to the printer.
Basic requirements for sharing in a Macintosh environment include the following items:
The Macintosh computers must be using TCP/IP to communicate, and the Macintosh computers
●
must have IP addresses. (AppleTalk is not supported.)
The printer that is being shared must be connected to a built-in USB port on the host Macintosh
●
computer.
Both the host Macintosh computer and the client Macintosh computers that are using the
●
shared printer must have printer-sharing software installed and the printer driver or PPD for the
printer that is installed. (You can run the Installer program to install the printer sharing software
and associated Help files.)
The client Macintosh computers should have the appropriate HP printer drivers installed.
●
The client Macintosh computers must be PowerMac computers.
●
For more information about USB printer sharing, see the support information that is available on the
Apple Web site
http://www.apple.com or the Mac Help on the computer.
To share with other computers running Mac OS X (V10.3 and V10.4)
Use the following steps to share the printer among Macintosh computers that are running Mac OS X
(V10.3 and V10.4):
1. Turn on printer sharing on the computer that is connected to the printer (the host).
2. Open System Preferences, click Sharing, click Services, and then select the Printer Sharing
check box.
3. To print from the other Macintosh computers (the clients) on the network, preselect the printer in
Sharing. Then, choose the neighborhood where the printer is shared and select the printer.
ENWW Configuring the printer (Mac OS) 13
Uninstalling the printer software
To uninstall the software for Windows computers
If you are using Windows 2000 or Windows XP, you must have administrator privileges to uninstall
the printer software.
1. If the printer is connected directly to the computer using a USB or parallel cable, disconnect the
printer.
2. Close any running applications.
3. From the Start menu, open the Control Panel.
4. Double-click Add/Remove Programs.
5. Select the printing software that you wish to remove.
6. Click the button for adding or removing software.
7. Follow the instructions on the screen to complete the removal of the printer software.
NOTE: If the uninstallation process fails, restart the computer and complete the steps above to
uninstall the software.
8. (To run the scrubber utility, complete the following steps.) Disconnect the printer from the
computer.
9. On the computer, restart Windows.
10. Insert the Starter CD in the CD drive. If the CD menu appears, exit the CD menu.
11. Locate the scrubber utility on the Starter CD and run the utility.
For Windows 2000 and Windows XP, use the scrub2k.exe file located in the Utils\Scrubber
●
\Win2k_XP folder.
12. Double-click the scrubber.exe file.
13. Restart your computer, and re-install the printer driver.
To uninstall the software for Macintosh computers
1. If the printer is connected directly to the computer using a USB cable, disconnect the printer.
2. Restart the computer.
NOTE: If you do not restart the computer before you uninstall the software, some files are not
removed from your computer when you run the Uninstall option.
3. Insert the Starter CD into the CD drive.
4. Double-click the CD icon on the desktop.
5. Double-click the installer icon located in the Installer folder and follow the instructions on the
screen.
14 Chapter 2 Getting started ENWW
6. When the Main Installation dialog box appears, select Uninstall from the drop-down list
located in the upper-left part of the dialog box.
7. Follow the instructions on the screen to remove the printer software.
ENWW Uninstalling the printer software 15
Customizing the printer software setup program
The Starter CD contains a utility that allows system administrators to create customized installation
packages that can be launched silently. System administrators can then distribute a customized
installation package by sharing it from a local or mapped network drive.
To access the utility, select Customization Utility from the CD menu. A software installation
package with the selected language and selected printer components will be created.
To run the print driver from a customized installation package, open the folder that contains the
package and double-click the Install.bat file.
NOTE: The Customization Utility is available only for Windows.
16 Chapter 2 Getting started ENWW
Installing other software
Use HP Photosmart Essential to view and edit photos and image files in Windows. To install
●
this software, insert the HP Photosmart Pro software CD, click the HP Photosmart Essential
button on the CD browser menu, and select it from the list of software shown (see
HP Photosmart Essential software on page 43).
For the Linux driver, visit
●
about using Linux with HP printers, visit
NOTE: If you are using Windows 2000 or Windows XP, you must have administrator privileges to
install a printer driver.
www.linuxprinting.org to download the software. For information
hp.sourceforge.net.
ENWW Installing other software 17
3 Using print cartridges and accessories
This section contains the following information:
Using the print cartridges
●
Installing the optional automatic two-sided printing accessory (duplex unit)
●
18 Chapter 3 Using print cartridges and accessories ENWW
Using the print cartridges
Supported print cartridges
Four print cartridges are available for use with the printer.
1 Black
2 Tri-color
3 Photo
4 Gray photo
To print...
Full-color photos HP Tri-color HP Photo
Black-and-white photos HP Tri-color HP Gray Photo
Text and colored line drawings HP Tri-color HP Black
Insert this print cartridge in the left
stall
Insert this print cartridge in the right
stall
You can obtain a list of supported print cartridges for your printer in the following locations:
On the diagnostic page (see
●
On the label of the print cartridge that you are replacing
●
In Windows: On the Printer Status tab in the Toolbox, click Cartridge Information, and click
●
Printing a diagnostics page on page 83 )
Order Information.
In Mac OS: From the HP Printer Utility, open the Information and Support panel.
●
NOTE: The availability of print cartridges varies by country/region. The print cartridges may come
in different sizes. To obtain a list of supported print cartridges for your printer, print the diagnostics
page (see
Printing a diagnostics page on page 83) and read the information in the Supported Print
Cartridges category.
ENWW Using the print cartridges 19
Inserting the print cartridges
Use only the replacement cartridges that have the same cartridge number as the print cartridge that
you are replacing. See
To install or replace a print cartridge
1. Turn on the printer, open the top cover, and lift the print latch.
CAUTION: The print cartridge carriage may be moving into its correct position. Be sure the
print cartridge carriage is parked at the right-hand side of the printer before removing or
installing print cartridges.
Supported print cartridges on page 19
2. If you are replacing a print cartridge, grasp the installed print cartridge and slide it out of its
cradle. To ensure you are placing the new print cartridge into the correct position, verify the
symbols on the latch match the symbols on the new cartridge.
3. If you are installing a new print cartridge, remove the print cartridge from its package, and
then remove the clear nozzle protective tape by pulling on the pink pull-tab.
CAUTION: To prevent clogs, ink failure, and bad electrical connections, do not touch the print
cartridge ink nozzles or copper contacts, and do not remove the copper contacts.
20 Chapter 3 Using print cartridges and accessories ENWW
4. Hold the print cartridge with the copper contacts facing the printer, and then slide the print
cartridge into the cradle.
NOTE: Depending on the cartridge size, they may not align with each other.
If you have trouble inserting the print cartridge after lifting the carriage latch, verify the printer is
on and wait a few seconds for the carriage to disengage before inserting the print cartridge.
5. Push down on the print cartridge latch until it snaps closed. Make sure the latch does not spring
back open.
NOTE: If you are installing a new print cartridge, the printer will automatically align the print
cartridges and use one sheet of paper to print an alignment page. If you have higher-quality
photo media loaded in the input tray, you may want to load a sheet of plain paper before
installing the new print cartridge.
6. Close the top cover.
Aligning the print cartridges
The printer automatically aligns print cartridges whenever a new print cartridge is installed. However,
if your printout is grainy, has stray dots, or jagged edges, you can realign the print cartridges.
ENWW Using the print cartridges 21
For Windows
You can align the print cartridges from the Toolbox or the printer driver.
1. Load plain paper into the input tray (see
2. Open the Toolbox from the Printer Properties settings. See
more information.
-or-
Open the printer driver (see
3. Click the Printer Services tab (Toolbox) or Services tab (printer driver).
4. Click Align Print Cartridges and follow the onscreen instructions.
For Macintosh
1. Load plain paper into the input tray (see
2. Open the HP Printer Utility. See
3. In the Configuration Settings area, select Align.
4. Click Align.
Cleaning the print cartridges
This section contains a procedure for cleaning the print cartridges automatically. For information
about cleaning the cartridges manually, see
Loading media in the input tray on page 36.)
Toolbox overview on page 72 for
Changing print settings on page 39.)
Loading media in the input tray on page 36.)
Using the HP Printer Utility (Macintosh) on page 78.
The printer is rejecting the pen on page 86.
To clean the print cartridges automatically
The print cartridges have microscopic nozzles that can clog when exposed to air for too long. In
addition, if a print cartridge is not used for long periods of time it can also clog, resulting in a
noticeable decrease in print quality. Cleaning the print cartridges unclogs the nozzles.
Clean the print cartridges if the printed characters are incomplete, or if dots or lines are missing from
the printed text or graphics.
NOTE: Cleaning the print cartridges when it is not necessary wastes ink and reduces the life of the
print cartridges.
If print quality has degraded, it could be that the cartridge is out of ink. Check the ink level before
proceeding to clean the cartridges. If the cartridge is out of ink, replace it.
For Windows
You can clean the print cartridges from the Toolbox or the printer driver.
1. Load plain paper into the input tray (see
2. Open the Toolbox from the Printer Properties settings. See
more information.
-or-
Open the printer driver (see
Changing print settings on page 39.)
Loading media in the input tray on page 36).
Toolbox overview on page 72 for
22 Chapter 3 Using print cartridges and accessories ENWW
3. Click the Printer Services tab (Toolbox) or Services tab (printer driver).
4. Click Clean Print Cartridges and follow the onscreen instructions.
5. If you still find a problem in the printout, repeat this cleaning process.
6. If there is still a problem in the printout, either the print cartridge is out of ink and should be
For Macintosh
replaced or the cartridge has a problem. Replace the cartridge if it is out of warranty or contact
HP customer service.
1. Load plain paper into the input tray (see
2. Open the HP Printer Utility.
3. In the Configuration Settings area, select Clean.
4. Click Clean.
5. If you still find a problem in the printout, repeat this cleaning process.
6. If there is still a problem in the printout, either the print cartridge is out of ink and should be
replaced or the cartridge has a problem. Replace the cartridge if it is out of warranty or contact
HP customer service.
Maintaining the print cartridges
The following tips will help maintain HP print cartridges and ensure consistent print quality:
● Keep all print cartridges in their sealed packages until they are needed. Print cartridges should
be stored at room temperatures between 15˚ to 35˚C (59˚ to 95˚F).
Do not remove the plastic tape covering the ink nozzles until you are ready to install the print
●
cartridge in the printer. If the plastic tape has been removed from the print cartridge, do not
attempt to reattach it. Reattaching the tape damages the print cartridge.
CAUTION: Do not drop the print cartridge. Dropping the print cartridge may damage it.
Loading media in the input tray on page 36.)
Storing the print cartridges
When a cartridge is removed from the printer, store it in an airtight plastic container or in the Print
Cartridge Protector. A Print Cartridge Protector is shipped with the photo print cartridges.
NOTE: If you store the print cartridge in an airtight plastic container, make sure that the tri-color,
photo, and gray photo ink nozzles face down and that the black print cartridges are stored with the
ink nozzles face up.
ENWW Using the print cartridges 23
To store the print cartridge in the Print Cartridge Protector
1. Insert the print cartridge into the protector and snap it securely in place.
2. To remove the print cartridge from the protector, press down and back on the tab inside the
protector to release the print cartridge, and then remove the print cartridge.
Printing with a single print cartridge
NOTE: To place the printer in Ink-backup Printing Mode, remove the empty cartridge.
If one of the print cartridges runs out of ink before you can replace it, you can still print with a single
print cartridge.
Cartridge used Output
Tri-color Color and very dark purple (not true black)
Photo Grayscale for color segments and black for black segments
Black Grayscale
Gray photo Grayscale
NOTE: Printing from one print cartridge, rather than two, may be slower and the print quality may
be affected. It is recommended to print with both print cartridges.
If using only the Photo print cartridge, colors may not print correctly.
For borderless printing, the tri-color print cartridge must be installed.
24 Chapter 3 Using print cartridges and accessories ENWW
Installing the optional automatic two-sided printing accessory (duplex unit)
The printer can automatically print on both sides of a sheet of paper when a duplex unit is attached
to the back of the printer.
NOTE: The duplex unit is an optional accessory that is available for the HP Officejet K7100 series
printer. It may be purchased separately in some countries/regions (see
on page 109.)
To install the duplex unit
1. Remove the rear access panel by pushing the release buttons toward each other.
2. Pull the rear access panel out of the printer.
3. Insert the duplex unit straight into the back of the printer until both sides snap into place.
NOTE: Do not press the buttons on either side of the duplex unit when installing it. Use these
buttons only for removing the duplex unit from the printer.
HP supplies and accessories
ENWW Installing the optional automatic two-sided printing accessory (duplex unit) 25
4 Printing and loading media
This section contains the following information:
Selecting print media
●
Loading media in the input tray
●
Using the automatic paper-type sensor
●
Changing print settings
●
Understanding smart software features
●
Printing digital photographs
●
Printing borderless
●
Printing in grayscale
●
Printing panoramic photos
●
Printing a document
●
Printing with the front or rear manual feed slot
●
Printing on various media types
●
Printing on custom-sized paper
●
Printing on envelopes
●
Printing on cards and smaller-sized media
●
Printing multiple pages on a single sheet of paper
●
Printing booklets
●
Printing posters
●
Printing banners
●
Printing labels
●
Printing iron-on transfers
●
Printing on both sides (duplexing)
●
Cancelling a print job
●
26 Chapter 4 Printing and loading media ENWW
Selecting print media
Your printer is designed to print on a variety of media types (such as photo paper, plain paper,
envelopes, and transparencies) and sizes. The printer works well with most office paper types, and
provides the best results on paper that accepts ink well. Always use media that conforms with the
types, sizes, and weights listed in
It is best to test a variety of media types before buying large quantities. Find a media type that works
well.
NOTE: Use HP media for optimum print quality. These print media types are specifically designed
to work well with the printer. For ordering information, see
Tips for selecting and using print media
Paper that is too thin, has a slick texture, or stretches easily can feed improperly through the
●
printer's paper path.
Paper that is heavily textured or does not accept ink well can cause poorly filled graphics or text.
●
● To ensure that media feeds properly, load only one type of media at a time in the input tray or
the manual feed slots.
Do not use media that is damaged, curled, or wrinkled. It is recommended not to use paper with
●
cutouts or perforations or paper that is heavily textured or embossed.
Understanding specifications for supported media on page 27.
HP supplies and accessories on page 109.
Try to use a paper type that has previously worked well with your printer.
●
If you are printing more than one page on transparencies, photo paper, or other special paper,
●
the printing pauses and the Resume light blinks after each page is printed. This allows the
printed page to dry before printing the next page. You can press the Resume button if you do
not want to wait for the printed page to dry before printing the following page; however, it is
recommended to allow each page to dry.
See the following sections for more information:
Understanding specifications for supported media on page 27
●
Setting minimum margins on page 35
●
Understanding specifications for supported media
This section provides information regarding the sizes, types, and weights of media that the printer
supports.
Understanding supported media sizes
●
Understanding supported media types
●
Understanding supported media weights and capacities
●
ENWW Selecting print media 27
Understanding supported media sizes
The following table lists the sizes of media you can use with each paper path.
Media size Input tray Front manual
feed slot
A3
297 x 420 mm
(11.7 x 16.5 inches)
A3+
330 x 483 mm
(13 x 19 inches)
A4
210 x 297 mm
(8.27 x 11.69 inches)
A5
148 x 210 mm
(5.83 x 8.27 inches)
A6
105 x 148 mm
(4.13 x 5.83 inches)
B4
Rear manual
feed slot
Automatic twosided printing
accessory
(duplex unit)
257 x 364 mm
(10.1 x 14.3 inches)
B5 (JIS)
182 x 257 mm
(7.17 x 10.2 inches)
Banner A3
297 x 420 mm
(11.7 x 16.5 inches)
Banner A4
210 x 297.4 mm
(8.27 x 11.69 inches)
Banner Letter
215.9 x 279.4 mm
(8.5 x 11 inches)
Banner Tabloid
279 x 432 mm
(11 x 17 inches)
Envelope #10
28 Chapter 4 Printing and loading media ENWW
Media size Input tray Front manual
feed slot
104.9 x 241.3 mm
(4.13 x 9.5 inches)
Rear manual
feed slot
Automatic twosided printing
accessory
(duplex unit)
Envelope A2
111 x 146 mm
(4.37 x 5.75 inches)
Envelope C5
162 x 229 mm
(6.38 x 9.02 inches)
Envelope C6
114 x 162 mm
(4.49 x 6.38 inches)
Envelope DL
110 x 220 mm
(4.33 x 8.66 inches)
Envelope Monarch
98.5 x 190.5 mm
(3.88 x 7.5 inches)
Executive
184.15 x 266.7 mm
(7.25 x 10.5 inches)
HP Greeting Card
Envelope
111.25 x 152.4 mm
(4.38 x 6 inches)
Index card
76.2 x 127 mm
(3 x 5 inches)
Index card
101.6 x 152.4 mm
(4 x 6 inches)
Index card
127 x 203.2 mm
(5 x 8 inches)
Panorama A4
210 x 594 mm
(8.27 x 23.39 inches)
Panorama
ENWW Selecting print media 29
Media size Input tray Front manual
feed slot
101.6 x 254 mm
(4 x 10 inches)
Rear manual
feed slot
Automatic twosided printing
accessory
(duplex unit)
Panorama
101.6 x 279.4 mm
(4 x 11 inches)
Panorama
101.6 x 304.8 mm
(4 x 12 inches)
Photo
88.9 x 127 mm (3.5 x 5
inches)
Photo
101.6 x 152.4 mm
(4 x 6 inches)
Photo with tab
101.6 x 152.4 mm
(4 x 6 inches)
Photo
127 x 177.8 mm
(5 x 7 inches)
Photo
203.2 x 254 mm
(8 x 10 inches)
Photo
279.4 x 355.6 mm
(11 x 14 inches)
Photo
304.8 x 304.8 mm
(12 x 12 inches)
Photo 10 x 15 cm
100 x 150 mm
(4 x 6 inches)
Photo 10 x 15 cm with tab
100 x 150 mm
(4 x 6 inches)
Legal
215.9 x 355.6 mm
(8.5 x 14 inches)
30 Chapter 4 Printing and loading media ENWW
Media size Input tray Front manual
feed slot
Rear manual
feed slot
Automatic twosided printing
accessory
(duplex unit)
Letter
215.9 x 279.4 mm
(8.5 x 11 inches)
Statement
129.7 x 215.9 mm
(5.5 x 8.5 inches)
Super B
330 x 483 mm
(13 x 19 inches)
Tabloid
279.4 x 431.8 mm
(11 x 17 inches)
Borderless Photo
Panorama A4
210 x 594 mm
(8.27 x 23.39 inches)
Borderless Photo
Panorama
101.6 x 254 mm
(4 x 10 inches)
Borderless Photo
Panorama
101.6 x 279.4 mm
(4 x 11 inches)
Borderless Photo
Panorama
101.6 x 304.8 mm
(4 x 12 inches)
Borderless Photo
101.6 x 152.4 mm
(4 x 6 inches)
Borderless Photo with tab
101.6 x 152.4 mm
(4 x 6 inches)
Borderless Photo
127 x 177.8 mm
(5 x 7 inches)
Borderless Photo
ENWW Selecting print media 31
Media size Input tray Front manual
feed slot
203.2 x 254 mm
(8 x 10 inches)
Rear manual
feed slot
Automatic twosided printing
accessory
(duplex unit)
Borderless Photo
215.9 x 279.4 mm
(8.5 x 11 inches)
Borderless Photo
279.4 x 355.6 mm
(11 x 14 inches)
Borderless Photo
304.8 x 304.8 mm
(12 x 12 inches)
Borderless Photo
10 x 15 cm
100 x 150 mm
(3.93 x 5.9 inches)
Borderless Photo
10 x 15 cm with tab
100 x 150 mm
(3.93 x 5.9 inches)
Borderless Photo A3
297 x 420 mm
(11.7 x 16.5 inches)
Borderless Photo A4
210 x 297 mm
(8.27 x 11.69 inches)
Borderless Photo A5
148 x 210 mm
(5.83 x 8.27 inches)
Borderless Photo A6
105 x 148 mm
(4.13 x 5.83 inches)
Borderless Photo B5
182 x 257 mm
(7.17 x 10.12 inches)
Borderless Super B
330 x 483 mm
(13 x 19 inches)
Borderless Photo Tabloid
32 Chapter 4 Printing and loading media ENWW
Media size Input tray Front manual
279 x 432 mm
(11 x 17 inches)
Custom
Understanding supported media types
All media support up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting
might temporarily use a large amount of hard disk space (400 MB or more) and will print more slowly.
The following table lists the types of media you can use.
feed slot
Rear manual
feed slot
Automatic twosided printing
accessory
(duplex unit)
Media type Input tray and
front and rear
manual feed slots
Standard paper
Plain paper
Thick plain paper
HP Bright White Paper
HP Premium Paper
HP Premium Presentation
Paper
Other inkjet papers
Photo papers
HP Photo Paper
Other photo papers
Transparencies
HP transparencies
Manual duplex Auto duplex Borderless printing
Other transparency films
Specialty papers
HP Banner Paper
HP iron-on transfers
HP labels
Other specialty papers
Greeting cards
ENWW Selecting print media 33
Media type Input tray and
front and rear
manual feed slots
HP greeting cards
HP photo greeting cards
Other greeting cards
Brochure papers
HP brochure papers
Other brochure papers
Manual duplex Auto duplex Borderless printing
34 Chapter 4 Printing and loading media ENWW
Understanding supported media weights and capacities
The following table provides information about the media weights and capacity that the paper paths
can support.
Tray Type Weight Capacity
Input tray Paper, envelopes, cards
Transparencies or labels Up to 30
Front manual feed slot Paper, envelopes, cards
Transparencies or labels Up to 8
Rear manual feed slot Paper, envelopes, cards
Transparencies or labels One at a time
Automatic two-sided printing
accessory (duplex unit)
Output tray Up to 75 sheets
Paper
(Does not support banners,
index cards, or envelopes.)
Setting minimum margins
The document margins must match (or exceed) these minimum margin settings in portrait orientation.
60 to 135 g/m2 (16 to 36 lb
bond)
65 to 135 g/m2 (17 to 36 lb
bond)
Up to 280 g/m2 (74 lb bond)
Up to 135 g/m2 (36 lb bond)
Up to 19 mm (0.75 inches)
or up to 150 sheets plain
paper; up to 15 envelopes;
up to 60 cards
Up to 10 sheets plain paper;
up to 5 envelopes or cards
One at a time; thick media
(up to 0.3 mm)
Media Left and right margins Top margin Bottom margin
Photos 3.2 mm (0.13 inch) 3.2 mm (0.13 inch) 3.1 mm (0.12 inch)
Photo with tab
10 x 15 cm (4 x 6 inches)
Letter, Tabloid, A3, A3+, A4,
A5, A6, B4, B5, Super B,
Statement, Executive, Legal
Cards 3.2 mm (0.13 inch) 1.8 mm (0.07 inch) 14.2 mm (0.56 inch)
Envelopes 3.2 mm (0.13 inch) 14.2 mm (0.56 inch) 14.2 mm (0.56 inch)
Panorama media 3.2 mm (0.13 inch) 1.8 mm (0.07 inch) 14.2 mm (0.56 inch)
Banner 3.2 mm (0.13 inch) 0 mm (0 inch) 0 mm (0 inch)
Custom-sized media 3.2 mm (0.13 inch) 1.8 mm (0.07 inch) 14.2 mm (0.56 inch)
3.2 mm (0.13 inch) 3.2 mm (0.13 inch) 3.2 mm (0.13 inch)
3.2 mm (0.13 inch) 1.8 mm (0.07 inch) 14.2 mm (0.56 inch)
ENWW Selecting print media 35
Loading media in the input tray
This section explains how to load plain paper and standard media sizes and types into the input tray.
Following are general guidelines for loading media into trays:
If you are printing on thick or photo paper, you can use the rear manual feed slot. See
●
with the front or rear manual feed slot on page 50.
If you are printing cards or envelopes, see
●
on page 56 and Printing on envelopes on page 55.
If you are printing one or just a few envelopes or sheets of paper, you can use the front manual
●
feed slot and leave your regular media in the input tray. See
manual feed slot on page 50.
To load media in the input tray
1. Raise the output tray. If the output tray is extended, close the tray.
2. Press the input tray lock and extend the input tray.
NOTE: If the small media guide is in its open position, close it by moving it 90
counterclockwise.
3. Press the button on top of the paper width guide and slide the guide to the left to its outermost
position.
HP Deskjet 9800
Printing
Printing on cards and smaller-sized media
Printing with the front or rear
˚
4. Insert up to 150 sheets of paper or a stack of media that does not exceed the height of the
paper width guide, print-side down along the right side of the input tray until it stops.
Transparencies: Insert up to 30 transparencies, rough-side down and the adhesive strip pointing
forward, along the right side of the input tray until it stops.
5. Press the button on top of the paper width guide and slide the guide to the right until it stops at
the edge of the media.
6. Press the input tray lock and retract the tray until it stops at the edge of the media.
NOTE: When 215.9 x 279.4 mm (8.5 x 11 inch) paper is loaded in the input tray, the tray
extension will close to the edge of the paper and leave a slight gap between the extension and
the tray. The tray extends further to accommodate larger-sized media.
36 Chapter 4 Printing and loading media ENWW
7. Lower the output tray to its horizontal position.
8. Extend the output tray if necessary.
HP Deskjet 98
00
ENWW Loading media in the input tray 37
Using the automatic paper-type sensor
The automatic paper-type sensor automatically selects the print settings appropriate for the media in
the printer, particularly when used with HP media.
The sensor scans the first page of the loaded media, determines the media type, and selects the
most suitable settings for your document, and then prints the document.
NOTE: If you know the media type, you can select the media in the Paper Type drop-down list.
Following are guidelines for using the automatic paper-type sensor:
When printing with higher-quality media, it is recommended that you select the specific paper
●
type in the printer driver.
Do not place the printer in direct sunlight. Direct sunlight can interfere with the automatic paper-
●
type sensor.
●
For Windows
1. Open the printer driver (see
2. Click the Features tab.
3. Select Automatic from the Paper Type drop-down list.
4. Change any other desired print settings and click OK.
For Macintosh
1. Click File, and then click Print.
2. Open the Paper Type/Quality panel.
3. Click the Paper tab.
4. Select Automatic from the Paper type drop-down list.
5. Change any other desired print settings and click Print.
If you want to set the automatic paper-type sensor as your default setting, see
settings on page 39.
Printing a document on page 49).
Changing print
38 Chapter 4 Printing and loading media ENWW
Changing print settings
You can change print settings (such as media size or type) from an application or the printer driver.
Changes made from an application take precedence over changes made from the printer driver.
However, after the application is closed, the settings return to the defaults configured in the printer
driver.
NOTE: To set print settings for all print jobs, make the changes in the printer driver. For more
information about printer driver features in Windows, see the printer driver online help. For more
information about printing from a specific application, see the documentation for that application.
You can also access this feature from the Printing Shortcuts tab. Open the printer driver, select the
Printing Shortcuts tab, and select the feature from the What do you want to do? drop-down list.
To change settings from an application for current jobs (Windows)
1. Open the document you want to print.
2. On the File menu, click Print, and then click Setup or Properties.
Specific options may vary depending on the application you are using.
3. Change any other desired settings and click OK, Print, or a similar command.
To change default settings for all future jobs (Windows)
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
2. Right-click the printer icon, and then choose Properties, Document Defaults, or Printing
Preferences.
3. Change any other desired settings and click OK.
To change settings (Macintosh)
1. On the File menu, click Page Setup.
2. Change any desired settings and click OK.
3. On the File menu, click Print.
4. Change any desired settings and click Print.
ENWW Changing print settings 39
Understanding smart software features
The printer driver provides the following smart software features. To access the printer driver, see
Printing a document on page 49.
NOTE: Some features are only available in Windows. To find more information on a specific feature
in the Windows printer driver, right-click the feature and select What's This?
You can access some of these features from the Printing Shortcuts tab. Open the printer driver,
select the Printing Shortcuts tab, and select the feature from the What do you want to do? drop-
down list.
Borderless Printing: Use the entire page surface when printing photos and cards using the
●
borderless printing feature. See
Resizing Options: Enlarge or reduce the size of your documents with virtually no loss in print
●
quality or resolution. On the Effects tab, select the Print Document On check box, and then
select the desired document size, followed by the Scale to Fit check box. You can also select
Center On Page to center your document on the printed page.
Alternatively, you can use the % of Normal Size scroll bar to adjust the document size. You can
zoom from 25 to 400% of the original document size, but page content may get truncated at
times.
Two-sided printing: Print on both sides of the paper to create professional looking brochures
●
and catalogs. See
Printing on both sides (duplexing) on page 66.
Printing borderless on page 44.
Minimize Margins: Print closer to the bottom edge of the page. On the Advanced tab, select
●
Minimize Margins, and then reduce the document margins by adjusting the page setup
settings in the application being used.
HP Digital Photography: Improve the quality of your printed photographs. The Full setting
●
should be used for high-resolution images (600 dpi or higher) printed on photo-quality paper. On
the Features tab, select Full from the Photo fix drop-down list after you have selected a photo
media.
Booklet Layout: Produce booklets without worrying about pagination. All you need to do is fold
●
the pages and bind them into a booklet. You can choose to bind the booklet on the left or right
side by selecting left or right edge binding. See
Pages per Sheet: Arrange up to 16 pages on a single sheet of paper to reduce printing costs.
●
You can arrange the order of the layout. See
on page 59.
Tiling or poster printing: Take a one-page document and enlarge it up to five times (5 x 5) for
●
documents up to A3+ (13 x 19 inch) size. The enlarged document can be printed on several
sheets and assembled to form a large billboard. See
Mirror Image: Flip a page horizontally. This lets you write on the underside of a transparency
●
film, leaving the top side available for annotations with marker pens. The Mirror Image option is
located on the Advanced tab.
Banner printing: Print large images and bold, oversized fonts on continuous feeds of paper.
●
Printing banners on page 63.
See
Printing booklets on page 60.
Printing multiple pages on a single sheet of paper
Printing posters on page 62.
Print in Grayscale: Both black-and-white and color documents can be converted to grayscale.
●
For Windows, on the Color tab, select the Print in Grayscale check box. For Macintosh, on the
Paper tab and under the Color drop-down list, select Grayscale.
40 Chapter 4 Printing and loading media ENWW
Printing digital photographs
Enhanced color printing
Your printer uses six ink colors to enhance the quality of printed photographs. To obtain a list of
supported print cartridges for your printer, see
NOTE: You can print high-quality black-and-white photographs using a gray photo print cartridge,
combined with the tri-color print cartridge.
NOTE: After you install a new print cartridge, the printer will automatically align the print cartridges
and use one sheet of paper to print an alignment page. If you have higher-quality photo media
loaded in the input tray, you may want to load a sheet of plain paper before installing the new print
cartridge.
Guidelines for printing photographs
For the best results when printing photographs and images, choose Best mode and select an
●
HP photo paper in the printer driver. Best mode uses HP's unique PhotoREt IV color-layering
technology and ColorSmart III color optimization technology to create realistic photo images,
vivid color output, and extremely sharp text. With PhotoREt IV, a greater range of colors, lighter
tones, and smoother gradations between tones can be achieved, ensuring the best photo and
image print quality.
Alternatively, select Maximum dpi, which provides up to 4800 x 1200 optimized dpi* for
optimum print quality. See
4800 x 1200 optimized dpi on page 42.
Supported print cartridges on page 19.
*Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting might
temporarily use a large amount of hard disk space (400 MB or more) and will print slower. Photo
cartridge, if present, further enhances the print quality.
To print borderless photographs, see
●
It is recommended to remove each sheet of paper as it prints and set it aside to dry.
●
If the printed colors visibly shift towards yellow, cyan or magenta, or there is a tinge of color in
●
the gray shades, you need to calibrate the color.
Align the photo print cartridges for the best possible print quality. You do not need to align the
●
print cartridges every time you install a photo print cartridge, only when necessary. See
the print cartridges on page 21.
To store a print cartridge, see
●
Always hold photo paper by the edges. Fingerprints on photo paper reduce print quality.
●
Photo paper should be flat before printing. If the corners of the photo paper curl more than
●
10 mm or (3/8 inch), flatten the paper by putting it in the resealable storage bag, then rolling the
bag on a table edge until the paper is flat.
Storing the print cartridges on page 23.
Printing borderless on page 44.
Aligning
ENWW Printing digital photographs 41
To print digital photographs
1. Load the photo paper:
If you are loading a stack of photo paper, see
●
If you are printing one or just a few sheets, you can use the front manual feed slot. If you
●
are printing on thick paper and desire a straight paper path, you can use the rear manual
feed slot. If you are using either manual feed slot, load paper in a later step.
If you are printing 4 x 6 inch photos, you can use the input tray or rear manual feed slot.
●
2. Print your photographs. See
Also see
3. If you are using the front or rear manual feed slot, see
slot on page 50 for media loading instructions.
Guidelines for printing photographs on page 41.
Printing a document on page 49.
Loading media in the input tray on page 36.
Printing with the front or rear manual feed
Understanding digital photography technologies
In addition to six-ink color printing, the printer software offers several features for printing digital
photographs.
NOTE: You can also access this feature from the Printing Shortcuts tab. Open the printer driver,
click the Printing Shortcuts tab, and select the feature from the What do you want to do? dropdown list.
PhotoREt printing
●
4800 x 1200 optimized dpi
●
Printing Exif Print-enhanced photographs
●
PhotoREt printing
PhotoREt offers the best combination of print speed and quality for your image.
To print with PhotoREt technology, select Best as the print quality on the Features tab in the printer
driver. See
Printing a document on page 49 for instructions on changing settings in the printer driver.
4800 x 1200 optimized dpi
4800 x 1200 optimized dpi* is the highest-quality resolution for this printer. When Maximum dpi is
selected as the print quality, the tri-color print cartridge prints in the 4800 x 1200 optimized dpi mode.
To print with 4800 x 1200 optimized dpi, select Maximum dpi as the print quality on the Features
tab in the printer driver. See
the printer driver.
*Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting might temporarily
use a large amount of hard disk space (400 MB or more) and will print slower. Photo cartridge, if
present, further enhances the print quality.
Printing a document on page 49 for instructions on changing settings in
Printing Exif Print-enhanced photographs
Exif (Exchangeable Image File Format 2.2) Print is an international digital imaging standard that
simplifies digital photography and enhances printed photographs. When a photograph is taken with
42 Chapter 4 Printing and loading media ENWW
an Exif Print-enabled digital camera, Exif Print captures information such as exposure time, type of
flash, and color saturation, and stores it in the image's file. The printer software then uses this
information to automatically perform image-specific enhancements, resulting in outstanding
photographs.
Printing Exif Print-enhanced photos requires:
A digital camera that supports Exif Print
●
Exif Print-enabled photo software
●
To print Exif Print-enhanced photographs:
1. Open the file you wish to print using Exif Print-enabled photo software.
2. See
Enhanced color printing on page 41 for printing instructions.
HP Photosmart Essential software
HP Photosmart Essential is a Windows software application that provides a fast and easy way to
make prints of your photos or to purchase prints online. It also provides access to other basic HP
Photosmart software features, such as saving, viewing, and sharing your photos.
To open HP Photosmart Essential: On the taskbar, click Start, point to Programs or All Programs,
point to HP, and then click HP Photosmart Express.
ENWW Printing digital photographs 43
Printing borderless
Borderless printing lets you print to the edges of certain paper types and a range of standard paper
sizes from 101.6 x 152.4 mm (4 x 6 inches) to 330 x 482.6 mm (13 x 19 inches), or A6 to A3+.
NOTE: Open the file in a software application and assign the image size. Make sure the size
corresponds to the paper size on which you are printing the image.
You can also access this feature from the Printing Shortcuts tab. Open the printer driver, select the
Printing Shortcuts tab, and select the Photo Printing-Borderless option.
For Windows
1. Load the appropriate paper:
If you are printing one or just a few sheets, you can use the front or rear manual feed slot.
●
If so, continue with the steps below and load the paper in a later step.
● If you are using the input tray, see
2. Open the file you wish to print.
3. Open the printer driver (see
4. Click the Features tab.
5. Select the paper size from the Size drop-down list.
6. Select the Borderless check box.
7. Select the paper source from the Paper Source drop-down list. If you are printing on thick or
photo paper, select the Photo Tray option.
8. Select the paper type from the Paper Type drop-down list. Do not select Automatic.
9. If you are printing photos, select Best from the Print Quality drop-down list. Alternatively, select
Maximum dpi, which provides up to 4800 x 1200 optimized dpi* for optimum print quality.
*Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting might
temporarily use a large amount of hard disk space (400 MB or more) and will print slower. Photo
cartridge, if present, further enhances the print quality.
10. Change any other desired print settings and click OK.
11. Print your document.
Printing a document on page 49).
Loading media in the input tray on page 36.
12. If you are using the front or rear manual feed slot, see
slot on page 50.
13. If you printed on photo paper with a tear-off tab, remove the tab to make the document
completely borderless.
44 Chapter 4 Printing and loading media ENWW
Printing with the front or rear manual feed
For Macintosh
1. Load the appropriate paper:
If you are printing one or just a few sheets, you can use the front or rear manual feed slot.
●
If so, continue with the steps below and load the paper in a later step.
If you are using the input tray, see
●
Loading media in the input tray on page 36.
2. Open the file you wish to print.
3. Click File, and then click Page Setup.
4. Select the borderless paper size and click OK.
5. Click File, and then click Print.
6. Open the Paper Type/Quality panel.
7. Click the Paper tab and select the media type from the Paper type drop-down list.
8. If you are printing photos, under the Quality drop-down list, select Best. Alternatively, select
Maximum dpi, which provides up to 4800 x 1200 optimized dpi*.
*Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting might
temporarily use a large amount of hard disk space (400 MB or more) and will print slower. Photo
cartridge, if present, further enhances the print quality.
9. Select the paper source. If you are printing on thick or photo paper, select the manual feed
option.
10. Change any other desired print settings and click Print.
11. If you are printing on thick or photo paper, insert paper into the rear manual feed slot at the back
of the printer. (For instructions on feeding paper manually, see
Printing with the front or rear
manual feed slot on page 50.)
12. If you printed on photo paper with a tear-off tab, remove the tab to make the document
completely borderless.
ENWW Printing borderless 45
Printing in grayscale
The grayscale printing feature allows you to print high-quality, black-and-white photographs in
shades of gray using a gray photo print cartridge.
For Windows
1. Load the print media (see
2. Open the Printer Properties dialog box.
3. Click Color.
4. In the Print in grayscale drop-down list, click one of the following:
5. Select any other print settings that you want, such as Print Quality, and then click OK.
For Macintosh
1. Click File and then click Print.
2. Open the Paper Type/Quality panel.
3. Click the Paper tab and under the Color drop-down list, select Grayscale.
4. Change any other desired print settings and click Print.
Loading media in the input tray on page 36).
High quality: Use this option for high-quality printouts.
●
Black Print Cartridge Only: Use this option for fast, economical printing.
●
46 Chapter 4 Printing and loading media ENWW
Printing panoramic photos
This section contains information about printing panoramic photos that contain borders and photos
that are borderless. Following are guidelines for printing panoramic photos:
For high-quality results, use a photo print cartridge in combination with the tri-color print cartridge.
●
● For maximum fade resistance, use HP Premium Plus Photo Paper and photo print cartridges in
the printer.
To learn how to use the photo printing features, see
●
Use HP Everyday Photo Paper, Semi-gloss to save money and ink when printing photos.
●
Verify that the photo paper that you are using is flat. If the photo paper is not flat, put the paper
●
in the resealable storage bag, and roll the bag on a table edge until the paper is flat.
Do not exceed the input tray capacity: up to 25 sheets.
●
To set up the printer
1. Verify that the printer is turned on.
2. Raise the output tray, and then remove all of the paper from the input tray.
3. Slide the paper-width guide all the way to the left, and then either push the tray in or use the
small media guide.
4. Verify that the photo paper is flat.
5. Place the photo paper in the input tray with the side to be printed on facing down.
6. Slide the paper guides firmly against the paper.
NOTE: Some panoramic paper sizes may extend beyond the edge of the tray. When printing
on such papers, be sure to slide the paper width-guide firmly against the edge of the paper.
Printing digital photographs on page 41.
7. Lower the output tray.
To set up the software
NOTE: If your software program includes a photo printing feature, follow the instructions that are
provided with the software program. Otherwise, follow these instructions.
1. Open the Printer Properties dialog box.
2. On the Printing Shortcuts tab, click Photo printing-with white borders as the type of
document, and then select the following options:
Print quality: Normal, Best, or Max dpi
●
Paper size: The appropriate photo paper size
●
Paper type: The appropriate photo paper type
●
Orientation: Portrait or Landscape
●
ENWW Printing panoramic photos 47
3. Set the following options as appropriate on the Features and Color tabs:
Photo fix options
●
Advanced color options
●
Color management
●
Grayscale quality
●
4. Select any other desired print settings, and then click OK.
48 Chapter 4 Printing and loading media ENWW
Printing a document
The steps to print a document vary depending on the software program. In general, follow this
procedure to print a document.
NOTE: You can also access this feature from the Printing Shortcuts tab. Open the printer driver,
select the Printing Shortcuts tab, and select the feature from the What do you want to do? drop-
down list.
1. Open the file you wish to print.
2. Click File, and then click Print.
3. To print with the printer's default print settings, click OK or Print.
-or-
To change the print settings for the document, open the printer driver:
For Windows: Click Properties or Setup.
For Macintosh: Click Print or Page Setup.
The path to the printer driver will vary depending on the software program.
4. Change any desired print settings and click OK or Print.
To find more specific printing instructions, see other sections in this section. Following are two
additional references for printing documents:
For descriptions of the printer driver features, see
●
on page 40.
To make print settings apply to all documents printed by the printer, see
●
on page 39.
Understanding smart software features
Changing print settings
ENWW Printing a document 49
Printing with the front or rear manual feed slot
If you are printing one or just a few photos, envelopes, or sheets of paper, you can use the front
manual feed slot and leave your regular media in the input tray.
The rear manual feed slot uses a straight paper path and is designed for printing single sheets on
thick paper (up to 280 g/m
For information on media types and sizes supported by the manual feed slots, see
specifications for supported media on page 27.
Printing from the manual feed slots is performed in two stages: 1) changing the software settings,
and 2) loading the media. The following sections contain procedures for performing each stage.
NOTE: If the duplex unit accessory is installed and you want to print using the rear manual feed
slot, replace the duplex unit with the rear access panel.
2
) like cardstock and photo paper.
Changing the software settings
For Windows:
1. Open the printer driver (see
2. Click the Features tab.
3. Select the manual feed option from the Paper Source drop-down list.
4. Change any other desired print settings and click OK.
5. Print your document.
Printing a document on page 49).
Understanding
For Macintosh:
1. Click File, and then click Page Setup.
2. Select the media size and click OK.
3. Click File, and then click Print.
4. Open the Paper Type/Quality panel.
5. Click the Paper tab and select the media type and source.
6. Change any other desired print settings and click Print.
50 Chapter 4 Printing and loading media ENWW
Loading the front manual feed slot
NOTE: If there are any printouts on the output tray, remove them before using the front manual
feed slot.
1. Extend the output tray.
2. Slide the paper guide to the left to its outermost position.
3. Lift the clear plastic flap and insert the media into the narrow opening between the output tray
and the plastic flap. Insert up to 10 sheets of paper or 5 cards or envelopes, print-side down into
the right side of the slot until the media stops. Insert envelopes with the flaps facing up and to
the right.
4. Slide the paper guide to the right until it stops at the edge of the paper.
5. Press the Resume button to proceed with printing.
To resume printing from the input tray, remove the paper from the front manual feed slot.
ENWW Printing with the front or rear manual feed slot 51
Loading the rear manual feed slot
1. Before you load the paper, adjust the paper guide to the size of paper you are printing by
aligning it with the appropriate icon below the rear manual feed slot.
2. Insert a single sheet of paper print-side up into the left side of the rear manual feed slot. The
printer grips the paper.
3. Press the Resume button to proceed with printing. If you are printing more than one page, press
the Resume button after inserting each sheet of paper.
52 Chapter 4 Printing and loading media ENWW
Printing on various media types
NOTE: Use HP media for optimum print quality. These media types are specifically designed to
work with your printer. See
If you are printing transparencies, HP recommends removing each transparency as it prints and
setting it aside to dry.
For Windows
HP supplies and accessories on page 109 for ordering information.
1. Load the print media (see
2. Open the printer driver (see
3. Click the Features tab.
4. Select the media type from the Paper Type drop-down list.
5. Select the media size from the Size drop-down list.
6. Select the paper source from the Paper Source drop-down list.
7. Change any other desired print settings and click OK.
8. Print your document.
For Macintosh
1. Load the print media (see
2. Click File, and then click Page Setup.
3. Select the media size and click OK.
4. Click File, and then click Print.
5. Open the Paper Type/Quality panel.
Loading media in the input tray on page 36).
Printing a document on page 49).
Loading media in the input tray on page 36).
6. Click the Paper tab and select the media type and source.
7. Change any other desired print settings and click Print.
ENWW Printing on various media types 53
Printing on custom-sized paper
NOTE: The paper width must be between 76.2 and 330.2 mm (3 and 13 inches); the paper length
must be between 127 and 1,270 mm (5 and 50 inches)
For Windows
1. Load the print media (see
2. Open the printer driver (see
3. Click the Features tab.
4. Select Custom in the Size drop-down list.
5. In the custom paper size dialog box, type values for the width and length.
6. Choose any of the predefined names from the Name drop-down list and click Save to save the
7. Click OK.
8. From the Size drop-down list, select the name of the custom paper size that you created .
9. Select the paper source from the Paper Source drop-down list.
10. Change any other desired print settings and click OK.
11. Print your document.
For Macintosh
1. Load the print media (see
Loading media in the input tray on page 36).
Printing a document on page 49).
If you are using Windows XP or Windows 2000, type a name and click Save.
custom settings.
Loading media in the input tray on page 36).
2. Click File, and then click Page Setup.
3. From the Paper Size drop-down list, select Custom Page Sizes.
4. Click +, and then type values for the width, height, and margins.
5. Click OK and click Save.
6. Click File, and then click Page Setup.
7. Select the custom paper size just created and click OK.
8. Click File and click Print.
9. Change any other desired print settings and click Print.
54 Chapter 4 Printing and loading media ENWW
Printing on envelopes
NOTE: Avoid using envelopes that have clasps or windows; have thick, irregular, or curled edges;
are shiny or embossed; or are wrinkled, torn, or otherwise damaged.
1. Raise the output tray and remove any media from the input tray.
2. Insert up to 15 envelopes along the right side of the input tray, with the flaps facing up and to
the right, until they stop.
3. Press the button on top of the paper width guide and slide the guide to the right until it stops at
the edge of the envelopes.
4. Press the input tray lock and retract the tray until it stops at the edge of the envelopes.
5. Lower the output tray.
6. For Windows:
a. Open the printer driver (see Printing a document on page 49).
b. Click the Features tab.
c. Select the envelope size from the Size drop-down list.
d. Change any other desired print settings and click OK.
e. Print your file.
For Macintosh:
a. Click File, and then click Page Setup.
b. Select the envelope size and click OK.
c. Click File and then click Print.
d. Change any other desired print settings and click Print.
7. When you have finished printing, remove the remaining media:
a. Raise the output tray. Press the input tray lock and extend the tray.
b. Remove the media and reload the desired media into the input tray (see
the input tray on page 36).
ENWW Printing on envelopes 55
Loading media in
Printing on cards and smaller-sized media
NOTE: If you are printing on thick paper (such as cardstock), you can use the rear manual feed
slot. See
Printing with the front or rear manual feed slot on page 50.
If you wish to print to the edge of the cards, see
1. Raise the output tray and remove any media from the input tray.
2. Insert up to 60 cards, or a stack of media that does not exceed the height of the paper width
guide, print-side down along the right side of the input tray until it stops.
3.
Open the small media guide by moving it 90
4. Press the button on top of the paper width guide and slide the guide to the right until it stops at
the edge of the cards.
Printing borderless on page 44.
˚
clockwise from the start position to the end position.
5. Press the input tray lock and retract the tray until the small media guide stops at the edge of the
cards. As you retract the tray, the small media guide extends until it touches the edge of the
media.
56 Chapter 4 Printing and loading media ENWW
6. Lower the output tray.
7. For Windows:
a. Open the printer driver (see
Printing a document on page 49).
b. Click the Features tab.
c. Select the size of the cards from the Size drop-down list.
For instructions on printing custom-sized cards, see Printing on custom-sized paper
on page 54.
d. Select the paper type from the Paper Type drop-down list.
e. Change any other desired print settings and click OK.
f. Print your file.
For Macintosh:
a. Click File, and then click Page Setup.
b. Select the size of the cards and click OK.
For instructions on printing custom-sized cards, see
Printing on custom-sized paper
on page 54.
c. Click File, and then click Print.
d. Open the Paper Type/Quality panel.
e. Click the Paper tab and select the media type from the Paper type drop-down list.
f. Change any other desired print settings and click Print.
8. When you have finished printing, remove the remaining media:
a. Raise the output tray.
ENWW Printing on cards and smaller-sized media 57
b. Press the input tray lock and extend the tray.
a
b
c.
Close the small media guide by moving it 90
d. Eject the media by pulling out the small media ejector.
e. After removing the media, push the small media ejector back to the original position.
˚
counterclockwise.
f. Reload the desired media into the output tray (see Loading media in the input tray
on page 36).
58 Chapter 4 Printing and loading media ENWW
Printing multiple pages on a single sheet of paper
You can print multiple pages of a document on a single sheet of paper. The printer software
automatically resizes the document text and images to fit on the printed page.
For Windows
1. Load the appropriate paper (see
2. Open the printer driver (see
3. Click the Features tab.
4. Select the number of pages you want to appear on each sheet of paper from the Pages Per
5. Select a layout for each sheet of paper from the Page Order drop-down list.
6. Change any other desired print settings and click OK.
7. Print your document.
For Macintosh
1. Load the appropriate paper (see
2. Click File, and then click Print.
3. Open the Layout panel.
4. Select the number of pages you wish to appear on each sheet of paper from the Pages per
5. If you want a border to appear around each page image printed on the sheet of paper, select
Loading media in the input tray on page 36).
Printing a document on page 49).
Sheet drop-down list.
Loading media in the input tray on page 36).
Sheet drop-down list.
the required border from the Border drop-down list.
6. Change any other desired print settings and click Print.
ENWW Printing multiple pages on a single sheet of paper 59
Printing booklets
Booklet printing automatically arranges and resizes the pages of a document so when the document
is folded into a booklet, the page order is correct.
Performing manual booklet printing
For Windows
1. Load the appropriate paper (see
2. Open the printer driver (see
3. Click the Features tab.
4. On the Two-sided printing drop-down list, select Manual.
5. Select Flip Pages Up to change the page orientation, if desired.
6. Select a booklet layout from the Booklet Layout drop-down list.
7. See
Performing manual duplexing on page 66, steps 7 through 10.
Loading media in the input tray on page 36).
Printing a document on page 49).
Performing automatic booklet printing
You can print booklets automatically if a duplex unit is installed on the printer (see Installing the
optional automatic two-sided printing accessory (duplex unit) on page 25).
NOTE: The duplex unit is an optional accessory that is available for the HP Officejet K7100 series
printer. It can be purchased separately in some countries/regions (see
on page 109).
For Windows 2000 and Windows XP, verify that the duplex unit is installed and that the auto-duplex
feature is enabled. Open the print driver, select Properties and select Device Settings. Make sure
that Allow Manual Duplexing is disabled.
HP supplies and accessories
You can also access this feature from the Printing Shortcuts tab. Open the printer driver, select the
Printing Shortcuts tab, and select the feature from the What do you want to do? drop-down list.
For Windows
1. Load the appropriate paper (see
2. Open the printer driver (see
3. Click the Features tab.
4. On the Two-sided printing drop-down list, select Use Auto-Duplex Unit.
5. Select Preserve Layout.
6. Select a binding option on the Booklet Layout drop-down list.
7. Change any other desired print settings and click OK.
8. Print your document.
60 Chapter 4 Printing and loading media ENWW
Loading media in the input tray on page 36).
Printing a document on page 49).
For Macintosh
1. Load the appropriate paper (see
2. Click File, and then click Print.
3. Open the Two-Sided Printing panel.
4. Select Print Both Sides.
5. Select the desired binding orientation by clicking the appropriate icon.
6. Change any other desired print settings and click Print.
Loading media in the input tray on page 36).
ENWW Printing booklets 61
Printing posters
You can enlarge your document from a single page to multiple tiles that can be pasted together into
a poster. You can use this feature to enlarge a single-page document to many tiles depending on the
size of your document.
NOTE: You can also access this feature from the Printing Shortcuts tab. Open the printer driver,
select the Printing Shortcuts tab, and select the feature from the What do you want to do? drop-
down list.
For Windows
1. Load the appropriate media into the input tray (see
2. Open the printer driver (see
3. Click the Advanced tab.
4. In the Poster Printing drop-down list, select the number of sheets for your poster.
5. To print specific tiles in the poster, click Select Tiles.
6. Change any other desired print settings and click OK.
7. Print your document.
After the sections of a poster have been printed, trim the edges of the sheets, then tape the
sheets together.
Printing a document on page 49).
Loading media in the input tray on page 36).
62 Chapter 4 Printing and loading media ENWW
Printing banners
You can print large images and bold, oversized fonts on continuous feeds of paper. Following are
some guidelines for printing banners:
Use HP banner paper for great results.
●
● Remove any perforated strips from the banner paper before loading it in the input tray.
Input tray capacity: up to 20 continuous sheets.
●
For Windows
1. Load the appropriate media (see
2. If your software program includes a banner-printing feature, follow the instructions provided with
3. Open the printer driver (see
4. Click the Features tab.
5. Select the required banner size.
6. Select HP Banner Paper from the Paper Type drop-down list.
7. Change any other desired print settings and click OK.
8. Print your document.
For Macintosh
1. Load the appropriate media (see
2. If your software program includes a banner-printing feature, follow the instructions provided with
Loading media in the input tray on page 36).
Make sure the unattached edge is on top of the paper stack pointing towards the printer.
the software program. Otherwise, follow the instructions below.
Printing a document on page 49).
Loading media in the input tray on page 36).
Make sure the unattached edge is on top of the paper stack pointing towards the printer.
the software program. Otherwise, follow the instructions below.
3. Click File, and then click Page Setup.
4. Select the correct banner paper size and click OK.
5. Click File, and then click Print.
6. Change any other desired print settings and click Print to print your document.
ENWW Printing banners 63
Printing labels
Following are guidelines for printing labels:
Use only paper labels that are designed specifically for your printer.
●
Use only full sheets of labels.
●
Verify that the labels are not sticky, wrinkled, or pulling away from the protective backing.
●
Do not use plastic or clear labels. The ink will not dry on these labels.
●
Input tray capacity: up to 20 continuous sheets.
●
For Windows
1. Fan the edges of the label sheets to separate them, and then align the label edges.
2. Load up to 20 label sheets, label side down, in the input tray (see
3. Open the printer driver (see
4. Click the Features tab.
5. Select A4 or US Letter paper size.
6. Select HP Labels, Glossy, or HP Labels, Matte.
7. Ensure the option to print on both sides is cleared.
8. Change any other desired print settings and click OK.
9. Print your document.
For Macintosh
1. Fan the edges of the label sheets to separate them, and then align the label edges.
2. Load up to 20 label sheets, label side down, in the input tray (see
3. Click File, and then click Page Setup.
4. Select A4 or US Letter paper size and click OK.
Loading media in the input
tray on page 36).
Printing a document on page 49).
Loading media in the input
tray on page 36).
5. Click File, and then click Print.
6. Open the Paper Type/Quality panel.
7. Select Automatic or the appropriate paper type.
8. Change any other desired print settings and click Print.
64 Chapter 4 Printing and loading media ENWW
Printing iron-on transfers
Following are guidelines for printing iron-on transfers:
Use HP iron-on t-shirt transfer paper for great results.
●
When printing a mirror image, the text and pictures are horizontally reversed from what appears
●
on the computer screen.
Input tray capacity: up to 20 sheets.
●
Iron-on transfers are available in Windows only.
●
To print iron-on transfers
1. Load iron-on transfer paper in the input tray print-side down (see
on page 36).
2. If your software program includes an iron-on transfer feature, follow the instructions provided
with the software program. Otherwise, follow the instructions below.
3. Open the printer driver (see
4. Click the Features tab.
5. Select HP Iron-On Transfer from the Paper Type drop-down list.
6. Click the Advanced tab.
7. Set Mirror Image to On.
8. Change any other desired print settings and click OK.
9. Print your document.
Printing a document on page 49).
Loading media in the input tray
ENWW Printing iron-on transfers 65
Printing on both sides (duplexing)
This section contains guidelines and procedures for printing on both sides of the media.
Guidelines for printing on both sides of the paper
Always use media that conforms to the printer specifications. See
●
for supported media on page 27 for sizes and types of media supported by the duplex unit. For
unsupported media types, print on both sides manually.
Increasing the dry time may prevent ink smudges when printing on both sides.
●
For Windows, adjust the ink drying time on the Advanced tab in the printer driver.
For Macintosh, adjust the ink drying time by clicking the Ink tab in the Paper Type/Quality panel.
●
For best results, do not print on paper heavier than 135 g/m
labels or transparencies, or on both sides of pages that are covered densely with ink. Jams can
occur when using these types of media for printing on both sides, and damage to the printer can
occur when printing on both sides of labels.
Specify duplex options in your application or in the printer driver.
●
Do not print on both sides of transparencies, banner media, envelopes, photo paper, glossy
●
media, or paper lighter than 16 lb bond (60 g/m
might occur with these media types.
● Several kinds of media require a specific orientation when you print on both sides of a page,
such as letterhead, preprinted paper, and paper with watermarks and prepunched holes. When
you print from a computer running Windows, the printer prints the first side of the media first.
When you print from a computer using the Macintosh, the printer prints the second side first.
Load the media with the front side facing down.
2
) or heavier than 24 lb bond (90 g/m2). Jams
Understanding specifications
2
(36 lb bond), on both sides of
When printing finishes on one side of the media, the printer holds the media and pauses while
●
the ink dries. Once the ink dries, the media is pulled back into the printer and the second side is
printed. When printing is complete, the media is dropped onto the output tray. Do not grab it
before printing is complete.
You can print on both sides of supported custom-sized media by using the printer's manual
●
duplex capabilities. (For a list of supported custom-sized media, see
specifications for supported media on page 27.)
NOTE: You can also access this feature from the Printing Shortcuts tab. Open the printer driver,
select the Printing Shortcuts tab, and select the feature from the What do you want to do? drop-
down list.
See the following sections for printing instructions:
Performing manual duplexing on page 66
●
Performing auto-duplexing on page 67
●
Performing manual duplexing
You can print on both sides of a sheet of paper by manually turning the paper over and feeding it into
the printer again.
Understanding
66 Chapter 4 Printing and loading media ENWW
For Windows
1. Load the appropriate paper (see
2. Open the printer driver (see
Loading media in the input tray on page 36).
Printing a document on page 49).
3. Click the Features tab.
4. On the Two-sided printing drop-down list, select Manual.
5. Select Flip Pages Up to change the page orientation, if desired.
6. Select a booklet layout from the Booklet Layout drop-down list, if you want one.
7. Print your document.
8. After one side of the page is printed, follow the onscreen instruction to reload the printed pages
to print on the other side of the paper. If you are printing from the rear manual feed slot, ignore
the onscreen instruction and go to step 10.
9. If you are printing from the rear manual feed slot, maintaining the order of the printed pages,
reinsert the pages one at a time, last printed page first, with the printed side facing down, and
press the Resume button.
NOTE: The direction to reload the printed pages depends on whether you have selected the
Flip Pages Up option.
1 If you have selected Flip Pages Up, reinsert one page at a time, printed side down and reversed, with the
blank side facing up.
2 If you have not selected Flip Pages Up, reinsert one page at a time, printed side down and forward, with the
blank side facing up.
Performing auto-duplexing
You can print on both sides of a sheet of paper automatically if a duplex unit is installed on the printer
Installing the optional automatic two-sided printing accessory (duplex unit) on page 25).
(see
ENWW Printing on both sides (duplexing) 67
NOTE: The duplex unit is an optional accessory that is available for the HP Officejet K7100 series
printer. It may be purchased separately in some countries/regions (see
on page 109.)
HP supplies and accessories
To make automatically printing on both sides the default setting for your printer, see
settings on page 39.
You can also access this feature from the Printing Shortcuts tab. Open the printer driver, select the
Printing Shortcuts tab, and select the feature from the What do you want to do? drop-down list.
For Windows 2000 and Windows XP, verify that the duplex unit is installed and that the auto-duplex
feature is enabled. Open the print driver, select Properties, and then select Device Settings. Be
sure Allow Manual Duplexing is disabled.
Advantages of using the duplex unit
Print on both sides of a page without manually reloading the page.
●
● Print long documents quickly and efficiently.
Use less paper by printing on both sides of paper.
●
Create professional-looking brochures, reports, newsletters, and other special items.
●
NOTE: After the first side of the page is printed, the printer pauses while the ink dries. Once the ink
is dry, the paper is pulled back into the duplex unit and the reverse side of the page is printed.
For Windows
1. Load the appropriate paper (see
Changing print
Loading media in the input tray on page 36).
2. Open the printer driver (see
3. Click the Features tab.
4. In the Two-sided printing drop-down list, select Automatic.
5. To automatically resize each page to match the document's onscreen layout, select Preserve
6. Select Flip Pages Up to change the page orientation, if desired.
7. Choose a booklet layout from the Booklet Layout drop-down list, if desired.
8. Change any other desired print settings and click OK.
9. Print your document.
For Macintosh
1. Load the appropriate paper (see
2. Click File, and then click Print.
3. Open the Two-Sided Printing panel.
4. Select Print Both Sides.
Printing a document on page 49).
Layout. Clearing this option may result in unwanted page breaks.
Loading media in the input tray on page 36).
68 Chapter 4 Printing and loading media ENWW
5. Select the desired binding orientation by clicking the appropriate icon.
6. Change any other desired print settings and click Print.
ENWW Printing on both sides (duplexing) 69
Cancelling a print job
You can cancel a print job using one of the following methods:
Control panel: Press the Cancel button. This will clear the job that the printer is currently
●
processing. It does not affect jobs waiting to be processed.
● Windows: Double-click the printer icon that appears in the lower right corner of the computer
screen. Select the print job, and then press the Delete key on the keyboard.
Macintosh: Click the Printer Setup Utility icon, and then double-click the printer icon. Select
●
the print job and click Delete.
70 Chapter 4 Printing and loading media ENWW
5 Using the Toolbox
This section contains the following information:
Toolbox overview
●
Printer Status tab
●
Information tab
●
Printer Services tab
●
Using the HP Printer Utility (Macintosh)
●
ENWW 71
Toolbox overview
The Toolbox provides status and maintenance information about your printer. It also provides access
to documentation and online help tools for solving printer problems.
NOTE: The Toolbox is available for Windows only. For Macintosh, see Using the HP Printer Utility
(Macintosh) on page 78.
To open the Toolbox:
1. Click the Start menu.
2. Select the Printer and Faxes settings.
3. Right-click the HP Officejet K7100 series icon, and select Printer Preferences.
72 Chapter 5 Using the Toolbox ENWW
Printer Status tab
The Printer Status tab displays ink level information for each print cartridge and also printer status.
The printer selection drop-down list lets you select the printer you wish to use with the Toolbox
utilities. It lists printers that are compatible with the Toolbox. The status window displays messages
related to current printer status, such as Printing job, Top cover open, and Print cartridge empty.
Click this button... To...
Ink Cartridge Information Display the order numbers for the print cartridges compatible
with the printer.
Supplies Information View information on HP supplies, as well as ordering
Preferences Open a dialog box where you can select the types of printer
information.
error or warning messages that will appear on your
computer screen when problems occur. You can choose to
be notified by an audio alert when this happens. You can
also choose to enable myPrintMileage AutoSend, which will
provide you with a closer forecast of your printer usage in
the myPrintMileage Web site.
ENWW Printer Status tab 73
Information tab
Use the Information tab to register the printer and display printer hardware information. This tab
also provides access to online troubleshooting through HP Instant Support, as well as information
about your printer usage, using the printer, troubleshooting, and contacting HP.
Click this button... To...
myPrintMileage
Printer Hardware
HP Instant Support
Register Your Printer
How Do I... Display help for performing common printer tasks.
Troubleshooting View help for solutions to common printer problems such as
Contact HP Obtain information on how to contact HP.
HP Instant Support
HP Instant Support is a suite of Web-based troubleshooting tools. HP Instant Support helps you
quickly identify, diagnose, and resolve printing problems.
HP Instant Support provides the following information about your device:
Access the myPrintMileage Web site and your printer usage
information. You must have Internet access to perform this
operation.
Display the printer model and firmware version number.
Access the HP Instant Support Web site for support services
and troubleshooting tips. You must have Internet access to
perform this operation.
Register your printer online. You must have Internet access
to perform this operation.
paper jams or software installation issues, and printing
problems such as borderless or photo printing problems.
Easy access to troubleshooting tips
●
Provides tips that are customized for your device.
Resolution of specific device errors
●
Provides immediate access to information that can help you resolve error messages specific to
your device.
Notification of device driver and firmware updates
●
Alerts you when a firmware or driver update is available. A message appears on the HP Instant
Support homepage. Click the link within the message to go directly to the download section of
the HP Web site.
Managing ink and media usage (myPrintMileage)
●
Helps you manage and forecast printer supplies usage.
Security and privacy
When you use HP Instant Support, detailed device information, such as the serial number, error
conditions, and status, is sent to HP. HP respects your privacy and manages this information
74 Chapter 5 Using the Toolbox ENWW
according to the guidelines that are outlined in the HP Online Privacy Statement (http://www.hp.com/
country/us/eng/privacy.htm).
NOTE: To view all of the data that is sent to HP, select Source (for Internet Explorer) or Page
Source (for Netscape) from the View menu in your Web browser.
To gain access to HP Instant Support
Use the Toolbox (Windows) to access HP Instant Support. In Toolbox, click the Information tab, and
then click HP Instant Support.
NOTE: Do not bookmark the Web pages that are used to open HP Instant Support. If you
bookmark the site and connect to it by using the bookmark, the pages will not contain the current
information.
myPrintMileage
myPrintMileage is a service that HP provides to help you keep track of your device usage to help you
forecast device usage and plan the purchase of supplies. It consists of two parts:
myPrintMileage Web site
●
myPrintMileage AutoSend, a utility that periodically updates the device usage information on the
●
myPrintMileage Web site
To use myPrintMileage, you must have the following:
Toolbox (Windows) installed
●
Internet connection
●
Device connected
●
NOTE: HP recommends that you enable myPrintMileage to send data for three to six months to
allow a meaningful amount of data to accumulate on the myPrintMileage Web site.
To use the Print accounting features, you must register for the service through the myPrintMileage
site.
On the myPrintMileage Web site, you can see the following items:
Print analysis, such as the amount of ink you have used, whether you use more black or color
●
ink, and the estimated number of pages you can print with the remaining amount of ink.
Print accounting, which allows you to generate reports showing usage data, cost per page, or
●
cost per job for a specific time period; export this data as Microsoft Excel spreadsheet files; and
configure the e-mail alerts and notifications to receive print accounting reports.
To gain access to myPrintMileage
From the Toolbox (Windows): On the Information tab, click myPrintMileage, and then follow
▲
the onscreen instructions.
-or-
From the Windows taskbar: Right-click the Toolbox icon, click myPrintMileage, and then select
View my print usage.
ENWW Information tab 75
How Do I...
The following list contains common printer tasks. Click an item in the list to get step-by-step help with
that task:
●
●
●
●
●
●
●
●
●
●
●
●
Changing print settings on page 39
Cancelling a print job on page 70
Clearing jams on page 97
Loading media in the input tray on page 36
Printing on various media types on page 53
Printing on cards and smaller-sized media on page 56
Printing digital photographs on page 41
Printing borderless on page 44
Printing with the front or rear manual feed slot on page 50
Installing the optional automatic two-sided printing accessory (duplex unit) on page 25
Inserting the print cartridges on page 20
Aligning the print cartridges on page 21
Cleaning the print cartridges on page 22
●
Understanding the printer lights on page 105
●
Ordering printing supplies through the Toolbox on page 110
●
76 Chapter 5 Using the Toolbox ENWW
Printer Services tab
The Printer Services tab provides utilities that help you maintain and test your printer. You can align
and clean your print cartridges, or print a demo page.
Click this button... To...
Align Print Cartridges
Clean Print Cartridges
Print a Demo Page
Align the print cartridges. See Aligning the print cartridges
on page 21 for more information.
Clean the print cartridges. See Cleaning the print cartridges
on page 22 for more information.
Send a demo page to the printer to verify that the printer is
connected to the computer correctly and is working properly.
ENWW Printer Services tab 77
Using the HP Printer Utility (Macintosh)
The HP Printer Utility contains tools to calibrate the printer, clean the print cartridges, print a test
page, print a configuration page for the printer, and find Web site support information.
Opening the HP Printer Utility
1. Double-click the Macintosh HD icon on the desktop.
2. Select Applications, select Utilities, and then select HP Printer Selector.
3. Select Officejet K7100 series and click Launch Utility.
Viewing the HP Printer Utility panels
The following options are available on the HP Inkjet Toolbox Panel menu:
Sample Page: Prints a sample page to view the print output quality.
●
Supplies Status: Shows print-cartridge ink levels.
●
Test: Prints a test page or a configuration page.
●
Clean: Cleans the print cartridges.
●
Align: Aligns the print cartridges.
●
● Color Calibration: Adjusts color to correct tint problems. Color calibration only occurs when the
color and photo print cartridges are installed.
Supply Info: Shows print-cartridge replacement information.
●
HP Support: Provides access to the HP Web site where you can register the printer and find
●
support for the printer and information about HP products and supplies.
78 Chapter 5 Using the Toolbox ENWW
6 Troubleshooting
This section contains the following information:
Troubleshooting tips and resources
●
General troubleshooting tips
●
Printing a demo page
●
Printing a diagnostics page
●
Resolving printing problems
●
Poor print quality and unexpected printouts
●
Resolving paper-feed problems
●
Troubleshooting installation issues
●
Clearing jams
●
Resolving photo printing problems
●
Resolving borderless printing problems
●
Resolving banner printing problems
●
Resolving automatic two-sided printing problems
●
ENWW 79
Troubleshooting tips and resources
For a paper jam problem, see
●
For paper-feed problems, such as the paper skew, see
●
on page 95.
Some printer problems can be resolved by resetting the printer.
To reset the printer
1. Press the Power button to turn off the printer.
2. Disconnect the power cord from the printer.
3. Wait about 20 seconds, and then reconnect the power cord.
4. Press the Power button to turn on the printer.
Clearing jams on page 97.
Resolving paper-feed problems
80 Chapter 6 Troubleshooting ENWW
General troubleshooting tips
Ensure the following:
Power light is on and not blinking. When the printer is first turned on, it takes approximately 45
●
seconds to warm up.
Make sure the printer is in the Ready state. If lights are on or blinking, see
●
reference on page 104.
No error messages appear on the computer screen.
●
Power cord and other cables are working and firmly connected to the printer. Make sure the
●
printer is connected firmly to a functioning alternating current (AC) power outlet and is turned
on. See
requirements.
Media is loaded correctly in the tray and is not jammed in the printer.
●
Print cartridges are properly installed in their correct color-coded slots. Press down firmly on
●
each one to ensure proper contact. Ensure you have removed the tape from each print cartridge.
Print cartridge cradle latches and all covers are closed. See
●
on page 20.
Rear access panel or duplex unit is locked into place.
●
● All packing tapes and materials are removed from the printer.
Printer can print a diagnostics page. See Printing a diagnostics page on page 83.
●
Printer is set as the current or default printer. For Windows, set the printer as the default in the
●
Printers folder. For Mac OS, set the printer as the default in the Printer Setup Utility. See your
computer's documentation for more information.
Printer specifications and Declaration of Conformity on page 119 for voltage
Inserting the print cartridges
Printer lights
● Pause Printing is not selected if you are using a computer running Windows.
You are not running too many programs when you are performing a task. Close programs that
●
you are not using or restart the computer before attempting the task again.
ENWW General troubleshooting tips 81
Printing a demo page
Printing a demo page without being connected to a computer verifies whether the printer is set up
correctly.
1. Make sure the printer is turned on.
2. Press and hold the Resume button for a few seconds.
The printer prints a demo page.
NOTE: If the Toolbox is installed, you can print the demo page from the Printer Services tab.
82 Chapter 6 Troubleshooting ENWW
Printing a diagnostics page
This page is useful to HP Technical Support if you have a printer problem.
1. Make sure the printer is turned on.
2. Press and hold the Power button, press the Resume button four times, and then release the
Power button.
The printer prints a diagnostic page.
NOTE: You can also print a diagnostics page from the printer driver. Right-click the printer icon.
Select Printing Preferences. On the Services tab, click Print Configuration Page.
ENWW Printing a diagnostics page 83
Resolving printing problems
Printer shuts down unexpectedly
Check power and power connections
Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet. See
Printer specifications and Declaration of Conformity on page 119 for voltage requirements.
Check printer vents
The printer vents are located on the sides of the printer. If the vents are covered and the printer
overheats, the printer automatically turns off. Make sure the vents are not covered and the printer is
in a cool, dry location. See
required operating environment for the printer.
All printer lights are blinking
A non-recoverable error has occurred.
Reset the printer. See To reset the printer on page 80.
Printer specifications and Declaration of Conformity on page 119 for the
If the problem persists, contact HP. See
Customer support and warranty on page 113.
Printer is not responding (nothing prints)
Check printer setup
See Troubleshooting tips and resources on page 80.
Check the print cartridge initialization
When print cartridges are installed or replaced, the printer automatically prints an alignment page to
align the print cartridges. This process takes about seven minutes. Until this process is complete,
only the automatic alignment page can be printed.
Check the printer software installation
Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet and is
turned on. See
requirements.
Check cable connections
Make sure both ends of the USB or parallel cable are secure.
If the printer is connected to a network, check the following:
Printer specifications and Declaration of Conformity on page 119 for voltage
Make sure you are not using a phone cord to connect the printer.
●
The network hub, switch, or router is on and working properly.
●
84 Chapter 6 Troubleshooting ENWW
Check printer setup for network environment
Ensure the correct printer driver and printer driver port are being used. For more information about
network connections, see
(Mac OS) on page 12, or the documentation provided by your network vendors.
Configuring the printer (Windows) on page 9, Configuring the printer
Check any personal firewall software installed on the computer
The personal software firewall is a security program that protects a computer from intrusion.
However, the firewall might block communication between the computer and the printer. If there is a
problem communicating with the printer, try temporarily disabling the firewall. If the problem persists,
the firewall is not the source of the communication problem. Re-enable the firewall.
If disabling the firewall allows you to communicate with the printer, you might want to assign the
printer a static IP address and re-enable the firewall.
Printer does not accept a print cartridge
Print cartridge does not fit the printer
Verify that the print cartridge is in the correct print cartridge cradle. The symbol on the print cartridge
and the print cartridge latch should match.
Printer does not recognize the print cartridge
Verify that the nozzle protective tape has been removed from the cartridge and that the cartridge is
properly installed with the latch closed. See
Clean the print cartridge contacts
Complete the print cartridge cleaning procedure. See Cleaning the print cartridges on page 22.
Remove the print cartridge and ensure the print cartridge latch is closed. Turn off the printer without
the print cartridge installed. Restart the printer and reinsert the print cartridge (see
cartridges on page 20).
After removing the print cartridge, turn the printer off, and then turn on the printer without the print
cartridge installed. After the printer has restarted, reinsert the print cartridge.
Inserting the print cartridges on page 20.
Inserting the print
ENWW Resolving printing problems 85
The printer is rejecting the pen
Poor contact between the print cartridges and print cartridge cradles may cause the pen to be
rejected. When this occurs, try cleaning the electrical contacts on the print cartridges and print
cartridge cradles:
1. Remove the print cartridge from the printer (see
2. Clean the electrical contacts on the print cartridge cradle with a dry cotton swab.
Inserting the print cartridges on page 20).
86 Chapter 6 Troubleshooting ENWW
3. Carefully clean the electrical contacts on the print cartridge with a soft, dry, lint-free cloth.
CAUTION: To prevent damage to the electrical contacts, you should wipe the contacts only
once. Do not wipe the ink nozzles on the print cartridge.
4. Reinstall the print cartridge.
Printer takes a long time to print
Check the system configuration
Make sure the computer meets the minimum system requirements for the printer. See Printer
specifications and Declaration of Conformity on page 119.
Verify the number of software programs running on the computer
Too many programs may be running at the same time. Close all unused software programs.
Check the printer software settings
The printer prints more slowly when Best or Maximum dpi is selected as the print quality. To increase
the print speed, select different print settings in the printer driver. See
on page 39.
A large file is printing
It is normal for a large file to take a long time to print.
The printer may be in Ink-backup Printing Mode
The printer enters Ink-backup Printing Mode when one of the print cartridges is removed. Replace
the missing print cartridge with a new one. See
Changing print settings on page 39.
Changing print settings
ENWW Resolving printing problems 87
Blank page printed
Check for empty print cartridges
If you are printing text and a blank page prints, the print cartridges might be empty. See Inserting the
print cartridges on page 20.
If the Toolbox is installed, check the ink levels of the print cartridges from the Printer Status tab.
You may be printing in Ink-backup Printing Mode. The printer enters Ink-backup Printing Mode
when one of the print cartridges is empty or removed. Replace the missing print cartridge with a new
one.
The protective tape on the print cartridge nozzle has not been removed.
Verify the clear protective tape is removed from the print cartridge nozzle (see Inserting the print
cartridges on page 20).
Check media settings
Make sure you select the correct print quality settings in the printer driver for the media loaded
●
in the tray. For example, Maximum dpi is only available for photo paper and cannot be used
with other media types.
Make sure the page settings in the printer driver matches the width of media loaded in the tray.
●
Changing print settings on page 39.
See
Something on the page is missing or incorrect
Check margin settings
Make sure the margin settings for the document do not exceed the printable area of the printer. See
Setting minimum margins on page 35.
The printer may be in Ink-backup Printing Mode
The printer enters Ink-backup Printing Mode when one of the print cartridges is removed. Replace
the missing print cartridge with a new one (see
Verify the ink levels of the print cartridges
One of the print cartridges may be low on ink. To view the ink levels, print a diagnostics page (see
Printing a diagnostics page on page 83). (For Windows, if the Toolbox is installed, you can find ink-
level information by clicking the Printer Status tab.) If the print cartridge is low on ink, replace it (see
Inserting the print cartridges on page 20).
The print cartridges may need to be cleaned
Perform the auto-clean procedure (see Cleaning the print cartridges on page 22).
Check color print settings
Inserting the print cartridges on page 20).
Make sure Print in Grayscale is not selected in the printer driver.
88 Chapter 6 Troubleshooting ENWW
Check the print location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes slightly distort
printouts. Move the printer away from the source of the electromagnetic fields. Also, it is
recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the
effects of these electromagnetic fields.
Placement of the text or graphics is wrong
Check how the media is loaded
Make sure the media width and length guides fit snugly against the edges of the stack of media, and
make sure the tray is not overloaded. See
Check the media size
Content on a page might be cut off if the document size is larger than the media that you are
●
using.
Make sure the media size selected in the printer driver matches the size of media loaded in the
●
tray. See
If you are using a computer running Windows, select Emulate LaserJet Margins in the printer
●
driver to scale the document to fit the media size currently selected. See
on page 39.
Changing print settings on page 39.
Loading media in the input tray on page 36.
Changing print settings
Check margin settings
If the text or graphics are cut off at the edges of the page, make sure the margin settings for the
document do not exceed the printable area of your printer. See
Check the page-orientation setting
Make sure the media size and page orientation selected in the application match the settings in the
printer driver. See
Changing print settings on page 39.
Check the printer location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes slightly distort
printouts. Move the printer away from the source of the electromagnetic fields. Also, it is
recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the
effects of these electromagnetic fields.
If the above solutions do not work, the problem may be caused by the inability of the application to
interpret print settings properly. See the release notes for known software conflicts; or refer to the
application's documentation, or contact the software manufacturer for specific help.
Setting minimum margins on page 35.
ENWW Resolving printing problems 89
Poor print quality and unexpected printouts
This section provides solutions to print quality problems.
Poor quality printouts
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Meaningless characters print
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Ink is smearing
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Ink is not filling the text or graphics completely
●
The print settings may need to be changed
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Output is faded or dull colored
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Colors are printed as black and white
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Wrong colors are printing
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Printout shows bleeding colors
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Colors do not line up properly
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Lines or dots are missing from text or graphics
●
Poor quality printouts
Check the print cartridges
Replace any clogged print cartridges (see Using the print cartridges on page 19), and try to print
again.
The printer may be in Ink-backup Printing Mode
The printer enters Ink-backup Printing Mode when one of the print cartridges is empty or removed.
Replace the missing print cartridge with a new one (see
Verify the ink levels of the print cartridges
One of the print cartridges may be low on ink. To view the ink levels, print a diagnostics page (see
Printing a diagnostics page on page 83). (For Windows, if the Toolbox is installed, you can find ink-
level information by clicking the Printer Status tab. For Macintosh, open the ink level panel from
HP Inkjet Toolbox.) If the print cartridge is low on ink, replace it (see
on page 20).
The print cartridges may need to be cleaned
Perform the auto-clean procedure (see Cleaning the print cartridges on page 22).
Check the paper quality
The paper might be too moist or too rough. Make sure the media used meets HP specifications (see
Selecting print media on page 27), and try to print again.
Inserting the print cartridges on page 20).
Inserting the print cartridges
90 Chapter 6 Troubleshooting ENWW
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