HP Helpdesk Services Datas heet
Data sheet
Helpdesk Services
Valuable help at your service
Service benets
• Keep your business running smoothly, 24x7
• Gain technical assistance across your
HP devices
• Avoid wasteful, frustrating computer
downtime
• Spend more time focusing on your business
Service feature highlights
• Phone assistance
sharing covering computer hardware,
software, connectivity and networking issues
• 24x71 access to Asia Pacific-based service
technicians
• Manage all your devices from one place
• One plan, one call for comprehensive coverage
and secure remote desktop
Simplify technical help
When you have a business to run, you don’t want to be distracted by technical issues.
That’s why HP created Helpdesk, which provides your business with one number to call
for technical assistance. Our comprehensive service gives you 24x71 access to HP-certified
hnicians, who provide assistance for your HP connected devices, common business
tec
software applications, and supported by Microsoft/Chrome operating systems. Through
quick call and secure remote desktop sharing, your business gets immediate help with
computer performance, operating system errors, security conguration, software operation/
installation/how-tos, connectivity, mobility, and other issues. Get started now with support
that is easy, accessible, and secure.
Service overview
Helpdesk provides phone and online technical assistance, covering computer software,
hardware, connectivity, and networking issues across a range of HP devices. Don’t lose time
trying to x technical issues on your own. Instead, contact a Helpdesk technician, who can
temporarily access your computer to remotely diagnose and resolve issues in a highly secure
support session.
Choose from multiple options to make sure your oce is supported, including your primary
devices (computer, laptop) plus connected peripherals (printers, scanners or backup drives).
Service benets
• Gain comprehensive oce helpdesk services from one plan—Enjoy quick, easy access to
HP-certied technical help with installation, setup, sync, and troubleshooting for software
applications and oce devices.
• Streamline your work environment—Get your devices and software working seamlessly
across HP devices running Microsoft/Chrome operating systems.
• Jumpstart your business—Helpdesk oers quick, easy installation; connectivity;
troubleshooting; and “how-to” help.
• Keep your business up and running—Put your devices in capable hands with remote
software tools. HP can jump in and x the problem while you take care of your business.
• Focus on growing your business—Let HP experts provide security and support without
in-house IT overhead.
• Get reliable help when you need it — Access assistance 24x7. Our HP-certied technicians
are based in Asia Pacic and understand the demands of your business.
• Easily manage all of your users, devices, and support cases from one place.
• Make sure it’s secure—Only you can initiate HP-encrypted remote sharing sessions.
HP uses a 128-bit encrypted connection between your computer and the technician’s,
preventing others from viewing or accessing the session. Work with HP-certied experts to
make sure your security settings and virus denitions are up to date and running properly.
Data sheet | Hel pdesk Services
Customer responsibilities
The Helpdesk Term Coverage Support and Consulting Services covered by this Agreement,
conrmation of payment, and relevant instructions on how to access the applicable services
will be communicated to Customer via email. In addition, Customer must:
• Register the product or users to which the Helpdesk Term Coverage Support and Consulting
Services will be provided following the registration instructions provided on the Helpdesk
Term Coverage Services Portal, in the email communications, or as otherwise directed
by HP; HP is not obligated to provide Helpdesk Term Coverage Support and Consulting
Services if the Customer or HP-authorised representative does not register with HP as
stated herein.
• Use all reasonable eorts to support and cooperate with HP in connection with the
Helpdesk Term Coverage Support and Consulting Services, including, without limitation,
to provide all information necessary for HP to deliver the services in a timely manner and
to enable HP to determine the level of support eligibility. The Customer acknowledges
that HP’s ability to deliver this service is dependent upon the Customer’s full and timely
cooperation with HP, as well as the accuracy and completeness of any information and data
the Customer provides to HP.
• Be responsible for the security of its proprietary and condential information and for
maintaining a procedure external to the hardware products for which the Helpdesk Term
Coverage Support and Consulting Services are provided for reconstruction of lost or altered
les, data, or software programs.
• Ensure that an adult representative is present when HP is providing services at the
Customer’s designated location or by telephone.
• Acknowledge that the Customer has no ownership interest in diagnostic software provided
by HP, if any, and will cooperate with HP to remove these diagnostic programs upon
completion of the applicable service.
This service must be purchased for each system, processor, processor core, or end user in
the Customer’s environment that will require support.
Service limitations
• HP does not provide support for hardware or software products not designated in the
Service FAQs.
• Repair or service of hardware or software or parts exchange is not included in this service
unless clearly stated otherwise in the Service FAQs.
• Unless specically stated otherwise in the Service FAQs, platforms running operating
systems such as Linux® or non-current versions of operating systems are not covered by
the Helpdesk Term Coverage Support and Consulting Services.
• Unless specically stated otherwise in the Service FAQs, HP does not provide physical
media, documentation, or other physical deliverables to the Customer with respect to the
Helpdesk Term Coverage Support and Consulting Services.
• Unless specically stated otherwise in the Service FAQs, HP does not support or provide
service to any network or Internet connectivity matters of the Customer.
• HP is not responsible for providing services that, in the reasonable opinion of HP, are
required due to the Customer’s inappropriate use of the PC or the software applications.
• HP is not responsible for providing services that, in the reasonable opinion of HP, are
required due to the Customer’s unauthorised modications to supported hardware or
software.
• HP does not provide service or assistance with respect to topics relating to Web
development applications.
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