HP HD4000 User Manual
HP SureStore
User Guide
Software Manual
™
HP Service and Support
Software Technical Support
HP provides software technical support for HP Software, HP pre-installed third-party software and
third-party software purchased from HP and is available through electronic media and telephone, for
30 days from date of purchase.
Contacting HP
If you need warranty or technical support during the warranty support period, you can locate the HP
support location nearest you on: http://www.hp.com/support
When you contact HP or an authorized HP service provider, please have available the product model
name and model number, the applicable error messages, and the type of operating system.
HP Customer Care Online
Visit the HP Customer Care Support Web site at http://www.hp.com/support for up-to-date information
24 hours a day, seven days a week. You’ll find troubleshooting documents, maintenance and efficiency
tips, and ideas for using your product.
Customer Care Phone Numbers
Use the HP Customer Care number below during and after your product’s warranty period. Support is
provided free of charge during the warranty period. A per-incident charge applies after the warranty
period.
Note: Long distance charges may apply.
During Warranty Period
US
Free phone support is available for customers whose media drives are still within their stated warranty
period. 1 800 474 6836
Canada
HP Customer Care in English and French 1 800 474 6836.
Europe Asia Pacific
Austria 0820 87 4417 Australia 1-300-721-147
Belgium 070 300 004 China 800-820-6616
Denmark 70202845 Hong Kong SAR 2802-4098
Finland 0203-66-767 India 1-800-114772
France 0892-696022 Indonesia 21-350-3408
Germany 0180 5652 180 Korea 1588-3003
Italy 848-800-871 Malaysia 1-800-8588
Netherlands 0900-2020-165 New Zealand 0-800-441-147
Norway 0815 62 070 Philippines 2-867-3551
Portugal 0808-201-492 Singapore 6272 5300
Republic of Ireland 01890 92 39 02 Taiwan 8722-8000
Spain 902-010-059 Thailand (2) 353-9000
Sweden 077-120-4765
Switzerland 0848-672 672 Mexico 800/474-6836
United Kingdom 0870-010-4320 Mexico City 55-5258-9922
Latin America
Table of Contents
1 About HP SureStore . . . . . . . . . . . . . . . . . . . . . . . . . . .1
HP SureStore Backup Software Features . . . . . . . . . . . . . . . . . . . . . . 1
Supported Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
2 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
3 How to Back Up Your Files . . . . . . . . . . . . . . . . . . . . .3
Backup Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Backing up Multiple Computers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
About the HP SureStore Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
4 How To Restore Files . . . . . . . . . . . . . . . . . . . . . . . . . .6
5 My Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
File Types & Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
About This Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
HP SureStore User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Language Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
TABLE OF CONTENTS – i
1
HP SURESTORE
USER MANUAL
About HP SureStore
Welcome to HP SureStore, a utility you can use with your HP Personal Media or
HP Pocket Media drive (PMD) that makes it easy to protect the valuable information
on your computer.
HP SureStore Backup Software Features
• Easily back up all of your digital music, photo, video, recorded TV, gaming, or
other data files.
• Easily restore any or all of your backed up files.
• Automatically backs up changes whenever the computer is idle for 5 minutes.
• Can be used to back up multiple computers.
Note: HP SureStore does NOT back up your operating system or applications.
Supported Operating Systems
• Windows® Vista® /XP
Note: Compatibility may vary depending on user’s hardware configuration and operating system. HP SureStore
software only supports Windows.
Important: For highest performance and reliability, it is recommended that you
install the latest updates and service pack (SP). Go to the Start menu and select
Windows Update.
ABOUT HP SURESTORE – 1
2
HP SURESTORE
USER MANUAL
Getting Started
HP SureStore does not need to be installed on your computer. The software runs
directly from your HP PMD.
1. Navigate to your PMD by clicking My Computer in Windows XP or Computer in
Windows Vista
2. Double-click the HP SureStore application icon.
3. The first time you use HP SureStore, you need to agree to the End User License
Agreement (EULA) by clicking the Accept button.
4. Each time you start HP SureStore, it automatically checks for a software update.
To turn off this feature, see “Turning Off Automatic Updates” on page 10.
GETTING STARTED – 2
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