HP Compaq Presario CQ71, G71, Presario CQ71-200, Presario CQ61-200 Maintenance And Service Manual
Compaq Presario CQ71 Notebook PC and
HP G71 Notebook PC
Maintenance and Service Guide
© Copyright 2009 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel, Celeron,
Core, and Pentium are trademarks of Intel
Corporation in the U.S. and other countries.
Microsoft, Windows, and Windows Vista are
U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its
proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: April 2009
Document Part Number: 518440-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact
the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the
AC adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description
2 External component identification
Top components ................................................................................................................................. 10
TouchPad .......................................................................................................................... 10
Lights ................................................................................................................................. 11
Buttons and speakers ........................................................................................................ 13
Keys ................................................................................................................................... 14
Front components .............................................................................................................................. 15
Right-side components ....................................................................................................................... 15
Left-side components ......................................................................................................................... 16
Rear component ................................................................................................................................. 17
Bottom components ........................................................................................................................... 18
Display components ........................................................................................................................... 19
Wireless antennas .............................................................................................................................. 20
Additional hardware components ....................................................................................................... 21
3 Illustrated parts catalog
Service tag ......................................................................................................................................... 22
Computer major components ............................................................................................................. 23
Display assembly components ........................................................................................................... 30
Plastics Kit .......................................................................................................................................... 32
Mass storage devices ......................................................................................................................... 33
Miscellaneous parts ............................................................................................................................ 34
Sequential part number listing ............................................................................................................ 35
4 Removal and replacement procedures
Preliminary replacement requirements ............................................................................................... 40
Tools required .................................................................................................................... 40
Service considerations ....................................................................................................... 40
Plastic parts ....................................................................................................... 40
Cables and connectors ..................................................................................... 41
Drive handling ................................................................................................... 41
v
Grounding guidelines ......................................................................................................... 42
Electrostatic discharge damage ........................................................................ 42
Packaging and transporting guidelines ............................................. 43
Workstation guidelines ..................................................................... 43
Equipment guidelines ....................................................................... 44
Component replacement procedures ................................................................................................. 45
Service tag ......................................................................................................................... 45
Computer feet .................................................................................................................... 46
Battery ............................................................................................................................... 47
WLAN module .................................................................................................................... 48
Optical drive ....................................................................................................................... 53
Memory module ................................................................................................................. 54
Hard drive .......................................................................................................................... 56
Modem module .................................................................................................................. 58
RTC battery ....................................................................................................................... 59
Keyboard ........................................................................................................................... 60
Keyboard cover .................................................................................................................. 63
Power button board ........................................................................................................... 65
Display assembly ............................................................................................................... 66
Top cover ........................................................................................................................... 72
Speakers ............................................................................................................................ 75
System board ..................................................................................................................... 76
Bluetooth module ............................................................................................................... 79
Fan/heat sink assembly ..................................................................................................... 81
Processor ........................................................................................................................... 84
5 Setup Utility
Starting Setup Utility ........................................................................................................................... 86
Using Setup Utility .............................................................................................................................. 87
Changing the language of Setup Utility ............................................................................. 87
Navigating and selecting in Setup Utility ............................................................................ 87
Displaying system information ........................................................................................... 88
Restoring default settings in Setup Utility .......................................................................... 89
Exiting Setup Utility ............................................................................................................ 89
Setup Utility menus ............................................................................................................................ 90
Main menu ......................................................................................................................... 90
Security menu .................................................................................................................... 90
System Configuration menu .............................................................................................. 91
Diagnostics menu .............................................................................................................. 92
6 Specifications
Computer specifications ..................................................................................................................... 93
17.3-inch, BrightView display specifications ....................................................................................... 94
vi
Hard drive specifications .................................................................................................................... 95
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe .............................. 96
Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive ....................................................... 97
System DMA specifications ................................................................................................................ 98
System memory map specifications ................................................................................................... 98
System interrupt specifications ........................................................................................................... 99
System I/O address specifications ................................................................................................... 100
7 Screw listing
Phillips PM2.5×7.0 screw ................................................................................................................. 103
Phillips PM2.5×6.0 screw ................................................................................................................. 106
Phillips PM2.5×6.0 captive screw ..................................................................................................... 109
Phillips PM2.5×5.0 screw ................................................................................................................. 110
Phillips PM3.0×4.0 screw ................................................................................................................. 111
Phillips PM3.0×4.0 captive screw ..................................................................................................... 112
Phillips PM2.0×3.0 screw ................................................................................................................. 113
8 Backup and recovery
Creating recovery discs .................................................................................................................... 116
Backing up your information ............................................................................................................. 117
When to back up .............................................................................................................. 117
Backup suggestions ......................................................................................................... 117
Using system restore points ............................................................................................ 117
When to create restore points ......................................................................... 117
Create a system restore point ......................................................................... 118
Restore to a previous date and time ............................................................... 118
Performing a recovery ...................................................................................................................... 119
Recovering from the recovery discs ................................................................................ 119
Recovering from the dedicated recovery partition (select models only) .......................... 119
9 Connector pin assignments
Audio-in (microphone) ...................................................................................................................... 120
Audio-out (headphone) ..................................................................................................................... 120
External monitor ............................................................................................................................... 121
RJ-11 (modem) ................................................................................................................................ 122
RJ-45 (network) ................................................................................................................................ 122
Universal Serial Bus ......................................................................................................................... 123
10 Power cord set requirements
Requirements for all countries or regions ......................................................................................... 124
Requirements for specific countries or regions ................................................................................ 125
vii
11 Recycling
Battery .............................................................................................................................................. 126
Display .............................................................................................................................................. 126
Index ................................................................................................................................................................. 132
viii
1 Product description
Category Description Presario
CQ71
Notebook
(UMA)
HP G71
Notebook
(UMA)
Silver HP
G71
Notebook
(UMA)
Presario
CQ71
Notebook
(Discrete)
HP G71
Notebook
(Discrete)
Silver HP
G71
Notebook
(Discrete)
Product
Name
Compaq Presario
CQ71 Notebook PC
X X
HP G71 NotebookPC X X X X
Processors Intel® Core®2 Duo
processors:
P8700 2.53-GHz
processor (3-MB L2
cache, 1066-MHz
front-side bus
(FSB))
X X X X X X
P7450 2.13-GHz
processor (3-MB L2
cache, 1066-MHz
FSB)
X X X X X X
T6600 2.2-GHz
processor (2-MB L2
cache, 800-MHz
FSB)
X X X X X X
T6400 2.0-GHz
processor (2-MB L2
cache, 800-MHz
FSB)
X X X X X X
Intel Pentium®
Processors:
T3400 2.16-GHz
processor (1-MB L2
cache, 667-MHz
FSB)
X X X X X X
T4200 2.00-GHz
processor (1-MB L2
cache, 800-MHz
FSB)
X X X X X X
Intel Celeron®
Processors:
1
Category Description Presario
CQ71
Notebook
(UMA)
HP G71
Notebook
(UMA)
Silver HP
G71
Notebook
(UMA)
Presario
CQ71
Notebook
(Discrete)
HP G71
Notebook
(Discrete)
Silver HP
G71
Notebook
(Discrete)
585 2.16-GHz
processor (1-MB L2
cache, 667-MHz
FSB)
X X X
T1700 1.83-GHz
processor (1-MB L2
cache, 667-MHz
FSB)
X X X
900 2.2-GHz
processor (1-MB L2
cache, 667-Mhz
FSB)
X X X
T1600 1.66-GHz
processor (1-MB L2
cache, 667-MHz
FSB)
X X X
Chipset Northbridge
Intel GL40 X X X
Intel GM45 X X X
Intel PM45 X X X
Southbridge: Intel
ICH8M
X X X X X X
Graphics Intel GMA 4500M
(shared memory)
XXX
2 Chapter 1 Product description
Category Description Presario
CQ71
Notebook
(UMA)
HP G71
Notebook
(UMA)
Silver HP
G71
Notebook
(UMA)
Presario
CQ71
Notebook
(Discrete)
HP G71
Notebook
(Discrete)
Silver HP
G71
Notebook
(Discrete)
Intel GMA
4500MHD (shared
memory)
●
Up to 285 MB
on computer
models
equipped with
1024 MB of
main system
memory
●
Up to 797 MB
on computer
models
equipped with
2048 MB of
main system
memory
●
Up to 1309 MB
on computer
models
equipped with
3072 MB of
main system
memory
●
Up to 1309 MB
on computer
models
equipped with
4096 MB of
main system
memory (32-bit
OS)
●
Up to 1759 MB
on computer
models
equipped with
4096 MB of
main system
memory (64-bit
OS)
XXX
3
Category Description Presario
CQ71
Notebook
(UMA)
HP G71
Notebook
(UMA)
Silver HP
G71
Notebook
(UMA)
Presario
CQ71
Notebook
(Discrete)
HP G71
Notebook
(Discrete)
Silver HP
G71
Notebook
(Discrete)
NVIDIA N10M-GE2-
S with 512 MB
dedicated video
memory
●
Up to 767 MB
on computer
models
equipped with
1024 MB of
main system
memory
●
Up to 1278 MB
on computer
models
equipped with
2048 MB of
main system
memory
●
Up to 1790 MB
on computer
models
equipped with
3072 MB of
main system
memory
●
Up to 1790 MB
on computer
models
equipped with
4096 MB of
main system
memory (32-bit
OS)
●
Up to 2302 MB
on computer
models
equipped with
4096 MB of
main system
memory (64-bit
OS)
X X X
Panel 17.3-inch 16:9 wide-
aspect ratio
(1600×900), whiteLED backlit, HD
BrightView display
panel
X X X X X X
Memory 2 SODIMM slots X X X X X X
Customer-
accessible/
upgradable
XXXXXX
4 Chapter 1 Product description
Category Description Presario
CQ71
Notebook
(UMA)
HP G71
Notebook
(UMA)
Silver HP
G71
Notebook
(UMA)
Presario
CQ71
Notebook
(Discrete)
HP G71
Notebook
(Discrete)
Silver HP
G71
Notebook
(Discrete)
Support for DDR2
dual-channel 800MHz
X X X X X X
Support up to 4-GB
max system
memory in the
following
configurations:
X X X X X X
●
1024-MB
(1024×1)
X X X X X X
●
2048-MB
(1024×2)
X X X X X X
●
2048-MB
(2048 ×1)
X X X X X X
●
3072-MB
(1024×1 +
2048×1)
X X X X X X
●
4096-MB
(2048×2)
X X X X X X
Hard drives Support for 9.5-mm,
6.35-cm (2.50-in)
hard drives
X X X X X X
Customer
accessible
X X X X X X
Single hard drive
configurations:
X X X X X X
500-GB, 5400-rpm X X X X X X
320-GB, 5400-rpm X X X X X X
250-GB, 5400-rpm X X X X X X
160-GB, 5400-rpm XXXXXX
5
Category Description Presario
CQ71
Notebook
(UMA)
HP G71
Notebook
(UMA)
Silver HP
G71
Notebook
(UMA)
Presario
CQ71
Notebook
(Discrete)
HP G71
Notebook
(Discrete)
Silver HP
G71
Notebook
(Discrete)
Optical
drives
Fixed SATA 12.7mm tray load
Support for:
●
DVD±RW and
CD-RW
SuperMulti
Double-Layer
Combo Drive
with
LightScribe
●
Blu-ray ROM
with
LightScribe
DVD±R/RW
SuperMulti DL
Drive
X X X X X X
Camera VGA camera,
640×480 by 22.5
frames per second
Low-light fixed angle
with activity light
X X X X X X
Microphone Single analog
microphone
X X X X X X
Audio High-definition
audio supports
Microsoft premium
requirements
X X X X X X
Modem 56K V.92 data/fax
MDC modem
X X X X X X
Ethernet Integrated Realtek
8102E 10/100
network interface
card (NIC)
X X X X X X
Wireless Integrated wireless
local area network
(WLAN) options by
way of wireless
module:
Atheros AR9280
802.11a/b/g/n
WLAN module
X X X X X X
Broadcom
BCM4312 802.11b/
g WLAN module
X X X X X X
Atheros AR2425
802.11b/g WLAN
module
XXXXXX
6 Chapter 1 Product description
Category Description Presario
CQ71
Notebook
(UMA)
HP G71
Notebook
(UMA)
Silver HP
G71
Notebook
(UMA)
Presario
CQ71
Notebook
(Discrete)
HP G71
Notebook
(Discrete)
Silver HP
G71
Notebook
(Discrete)
Intel WiFi Link 5100
802.11a/b/g/n
WLAN module
X X X X X X
Intel WiFi Link 5100
802.11a/b/g WLAN
module
X X X X X X
Atheros AR2425
802.11b/g WLAN
module
X X X X X X
Atheros AR9280
802.11a/g/n WLAN
module
X X X X X X
Mechanical
reserved to support
MIMO 3x3 antennas
in display panel
enclosure
X X X X X X
External
media card
Realtek RTS5158E
Digital Media Slot
(non-push-push
insertion/removal)
●
Memory Stick
(MS)
●
Memory Stick
Pro (MSP)
●
MultiMedia
Card (MMC)
●
Secure Digital
(SD) Memory
Card
●
xD Picture
Card (XD)
X X X X X X
Ports Audio-out jack
(stereo headphone)
X X X X X X
Audio-in jack (stereo
microphone)
X X X X X X
Consumer infrared X X X X X X
HDMI v1.3
supporting 1080p
with HDCP key
XXXXXX
7
Category Description Presario
CQ71
Notebook
(UMA)
HP G71
Notebook
(UMA)
Silver HP
G71
Notebook
(UMA)
Presario
CQ71
Notebook
(Discrete)
HP G71
Notebook
(Discrete)
Silver HP
G71
Notebook
(Discrete)
VGA (Dsub 15 pin)
supporting:
●
1920×1200
external
resolution at
75 Hz
●
1600×1200
external
resolution at
75 Hz
X X X X X X
RJ-11 (modem) X X X X X X
RJ-45 (Ethernet,
includes link and
activity lights)
X X X X X X
USB 2.0 ports on the
computer (one USB
port is combined
with eSATA)
X X X X X X
Hot plug/unplug and
auto detect for
correct output to
wide aspect vs.
standard aspect
video
X X X X X X
AC adapter plug
(smart pin)
X X X X X X
Docking No docking X X X X X X
Keyboard/
pointing
devices
17-inch full-size
keyboard with
numeric keypad
X X X X X X
Synaptics
TouchPad (supports
2-way scroll with
legend, taps
enabled as default)
X X X X X X
Power
requirements
Battery, 47-Wh, 2.2Ah, 6-cell Li-ion
X X X X X X
90-W AC adapter
with localized cable
plug support (2-wire
plug with ground pin,
supports 2-pin DC
connector)
XXX
8 Chapter 1 Product description
Category Description Presario
CQ71
Notebook
(UMA)
HP G71
Notebook
(UMA)
Silver HP
G71
Notebook
(UMA)
Presario
CQ71
Notebook
(Discrete)
HP G71
Notebook
(Discrete)
Silver HP
G71
Notebook
(Discrete)
65-W AC adapter
with localized cable
plug support (2-wire
plug with ground pin,
supports 2-pin DC
connector)
X X X
Security Kensington Security
Lock
X X X X X X
Operating
system
Preinstalled:
Windows Vista®
Business (32-bit)
X X X X X X
Windows Vista
Premium (32 and
64-bit)
X X X X X X
Windows Vista
Home Basic (32-bit)
X X X X X X
FreeDOS X X
Serviceability End-user
replaceable parts:
AC adapter X X X X X X
Battery (system) X X X X X X
Hard drive X X X X X X
Memory module X X X X X X
Modem module X X X X X X
RTC Battery X X X X X X
Optical drive X X X X X X
WLAN module XXXXXX
9
2 External component identification
Top components
TouchPad
Component Description
(1) TouchPad on/off button Enables/disables the TouchPad.
(2) TouchPad* Moves the pointer and selects or activates items on the screen.
(3) Left TouchPad button* Functions like the left button on an external mouse.
(4) TouchPad light
●
White: TouchPad is enabled.
●
Amber: TouchPad is disabled.
(5) TouchPad scroll zone Scrolls up or down.
(6) Right TouchPad button* Functions like the right button on an external mouse.
*This table describes factory settings. To view and change pointing device preferences, select Start > Control Panel >
Hardware and Sound > Mouse.
10 Chapter 2 External component identification
Lights
NOTE: Your computer may look slightly different from the illustration in this section.
Component Description
(1) Caps lock light On: Caps lock is on.
(2) Power lights (2)*
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state.
●
Off: The computer is off or in Hibernation.
(3) Wireless light
●
Blue: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth® device, is
on.
●
Amber: All wireless devices are off.
(4) Num lock light On: Num lock is on or the integrated numeric keypad is enabled.
(5) Battery light
●
On: A battery is charging.
●
Blinking: A battery that is the only available power source has
reached a low battery level. When the battery reaches a
critical battery level, the battery light begins blinking rapidly.
●
Off: If the computer is plugged into an external power source,
the light is turned off when all batteries in the computer are
fully charged. If the computer is not plugged into an external
power source, the light stays off until the battery reaches a
low battery level.
Top components 11
Component Description
(6) Drive light Blinking: The hard drive or optical drive is being accessed.
*The 2 power lights display the same information. The light on the power button is visible only when the computer is open. The
power light on the front of the computer is visible whether the computer is open or closed.
12 Chapter 2 External component identification
Buttons and speakers
NOTE: Your computer may look slightly different from the illustration in this section.
Component Description
(1) Speakers (2) Produce sound.
(2) Power button*
●
When the computer is off, press the button to turn on the
computer.
●
When the computer is on, press the button briefly to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●
When the computer is in Hibernation, press the button briefly
to exit Hibernation.
If the computer has stopped responding and Windows® shutdown
procedures are ineffective, press and hold the power button for at
least 5 seconds to turn off the computer.
To learn more about your power settings, select Start > Control
Panel > System and Maintenance > Power Options.
(3) Wireless button Turns the wireless feature on or off but does not create a wireless
connection.
NOTE: To establish a wireless connection, a wireless network
must already be set up.
*This table describes factory settings. For information about changing factory settings, refer to the user guides located in Help
and Support.
Top components 13
Keys
NOTE: Your computer may look slightly different from the illustration in this section.
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key or the esc key.
(3) Windows logo key Displays the Windows Start menu.
(4) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
(5) Windows applications key Displays a shortcut menu for items beneath the pointer.
(6) Integrated numeric keypad and volume hotkeys
●
Can be used like the keys on an external numeric keypad.
●
Adjusts system volume when the asterisk (*), minus sign (-),
or plus sign (+) is pressed in combination with the fn key.
14 Chapter 2 External component identification
Front components
Component Description
(1) Audio-in (microphone) jack Connects an optional computer headset microphone, stereo array
microphone, or monaural microphone.
(2) Audio-out (headphone) jack Produce sound when connected to optional powered stereo
speakers, headphones, ear buds, a headset, or television audio.
Right-side components
NOTE: Your computer may look slightly different from the illustration in this section.
Component Description
(1) Optical drive Reads optical discs and, on select models, also writes to optical
discs.
(2) Optical drive light Blinking: The optical drive is being accessed.
(3) USB ports (2) Connect optional USB devices.
(4) RJ-11 (modem) jack (select models only) Connects a modem cable.
(5) AC adapter light
●
On: The computer is connected to external power.
●
Off: The computer is not connected to external power.
(6) Power connector Connects an AC adapter.
Front components 15
Left-side components
NOTE: Your computer may look slightly different from the illustration in this section.
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or stolen.
(2) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
(3) External monitor port Connects an external VGA monitor or projector.
(4) RJ-45 (network) jack Connects a network cable.
(5) HDMI port (select models only) Connects an optional video or audio device, such as a high-
definition television, or any compatible digital or audio component.
NOTE: Depending on your computer model, the computer may
include an HDMI port or a USB port at this location.
(6) eSATA/USB port Connects a high-performance eSATA component, such as an
eSATA external hard drive, or connects an optional USB device.
(7) Digital Media Slot (select models only) Supports the following digital card formats:
●
Memory Stick (MS)
●
Memory Stick Pro (MSP)
●
MultiMediaCard (MMC)
●
Secure Digital (SD) Memory Card
●
xD-Picture Card (XD)
(8) Digital Media Slot light On: The Digital Media Slot is in use.
16 Chapter 2 External component identification
Rear component
Component Description
Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan to
cycle on and off during routine operation.
Rear component 17
Bottom components
Component Description
(1) Battery bay Holds the battery.
(2) Battery release latch Releases the battery from the battery bay.
(3) Vents (5) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
(4) Wireless module compartment Holds a wireless LAN module.
NOTE: To prevent an unresponsive system, replace the wireless
module only with a wireless module authorized for use in the
computer by the governmental agency that regulates wireless
devices in your country or region. If you replace the module and
then receive a warning message, remove the module to restore
computer functionality, and then contact technical support through
Help and Support.
(5) Hard drive bay Holds the hard drive and contains the memory module slots.
18 Chapter 2 External component identification
Display components
Component Description
(1) Internal display switch Turns off the display and initiates Sleep if the display is closed while
the power is on.
(2) Webcam light (select models only) On: The webcam is in use.
(3) Webcam (select models only) Records audio and video and captures still photographs.
(4) Internal microphone Records sound.
Display components 19
Wireless antennas
Your computer model has at least 2 antennas that send and receive signals from one or more wireless
devices.
NOTE: The antennas are not visible from the outside of the computer. For optimal transmission, keep
the areas immediately around the antennas free from obstructions.
To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region. These notices are located in Help and Support.
20 Chapter 2 External component identification
Additional hardware components
Component Description
(1) Power cord* Connects an AC adapter to an AC outlet.
(3) AC adapter Converts AC power to DC power.
(3) Battery* Powers the computer when the computer is not plugged into
external power.
*Batteries and power cords vary in appearance by region and country.
Additional hardware components 21
3 Illustrated parts catalog
Service tag
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag.
(1) Product name: The product name affixed to the front of the computer.
(2) Serial number (s/n): An alphanumeric identifier that is unique to each product.
(3) Part number/product number (p/n): The number that identifies the product and its internal
components. This number is required when replacement parts are ordered.
(4) Model description: An alphanumeric identifier used to locate, documents, drivers and support for
your computer.
(5) Warranty period: The duration of the warranty period for this computer.
22 Chapter 3 Illustrated parts catalog
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