HP G62, G62-222US, CQ62 User Manual
Compaq Presario CQ62 Notebook
PC and HP G62 Notebook PC
Maintenance and Service Guide
SUMMARY
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts;
troubleshooting computer problems; and performing computer disassembly procedures.
© Copyright 2010 Hewlett-Packard
Development Company, L.P.
AMD, ATI and ATI Mobility Radeon are
trademarks of Advanced Micro Devices,
Inc. Intel, Arrandale, and Core are
trademarks of Intel corporation in the U.S.
and other countries. Microsoft and Windows
are U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its
proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: April 2010
Document Part Number: 613839-001
MSG revision history
Revision Publication date Description
A October 2010
Added newly supported hard drives to spare parts listings in the
●
following locations:
storage devices on page 30, Sequential part number listing
on page 33, Hard drive on page 47.
Added newly supported memory modules to spare parts listings in the
●
following locations:
Sequential part number listing on page 33, Memory module
on page 55.
● Added newly supported processors to spare parts listings in the
following locations: Computer major components on page 20,
Sequential part number listing on page 33, Processor on page 85.
● Added newly supported system boards to spare parts listings in the
following locations:
Sequential part number listing on page 33, System board
on page 76.
Added newly supported display assemblies to spare parts listings in
●
the following locations: Computer major components on page 20,
Sequential part number listing on page 33, Display assembly
components on page 27, Display assembly on page 70.
● Added newly supported back covers to spare parts listings in the
following locations:
Sequential part number listing on page 33, Display assembly
components on page 27, Display assembly on page 70.
● Added newly supported optical drives to spare parts listings in the
following locations: Computer major components on page 20, Mass
storage devices on page 30, Sequential part number listing
on page 33, Optical drive on page 50.
Computer major components on page 20, Mass
Computer major components on page 20,
Computer major components on page 20,
Computer major components on page 20,
Added newly supported fan/heat sink assemblies to spare parts
●
listings in the following locations: Computer major components
on page 20, Sequential part number listing on page 33, Fan/heat
sink assembly on page 81.
B December 2010 ● Added newly supported processors to spare parts listings in the
following locations:
Sequential part number listing on page 33, Processor on page 85.
● Added newly supported system boards to spare parts listings in the
following locations: Computer major components on page 20,
Sequential part number listing on page 33, System board
on page 76.
Computer major components on page 20,
ENWW iii
iv MSG revision history ENWW
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
ENWW v
vi Safety warning notice ENWW
Table of contents
1 Product description ........................................................................................................................................ 1
2 External component identification ................................................................................................................ 7
Identifying the hardware ....................................................................................................................... 7
Top components ................................................................................................................................... 8
TouchPad ............................................................................................................................ 8
Lights ................................................................................................................................... 9
Button and speakers .......................................................................................................... 10
Keys ................................................................................................................................... 11
Display ............................................................................................................................... 12
Right-side components ....................................................................................................................... 13
Left-side components ......................................................................................................................... 14
Bottom components ........................................................................................................................... 15
Wireless antennas .............................................................................................................................. 15
Additional hardware components ....................................................................................................... 17
3 Illustrated parts catalog ............................................................................................................................... 19
Serial number location ........................................................................................................................ 19
Computer major components ............................................................................................................. 20
Display assembly components ........................................................................................................... 27
Plastics Kit .......................................................................................................................................... 29
Mass storage devices ......................................................................................................................... 30
Miscellaneous parts ............................................................................................................................ 32
Sequential part number listing ............................................................................................................ 33
4 Removal and replacement procedures ....................................................................................................... 39
Preliminary replacement requirements ............................................................................................... 39
Tools required .................................................................................................................... 39
Service considerations ....................................................................................................... 39
Plastic parts ....................................................................................................... 39
Cables and connectors ..................................................................................... 40
Drive handling ................................................................................................... 40
Grounding guidelines ......................................................................................................... 41
ENWW vii
Electrostatic discharge damage ........................................................................ 41
Packaging and transporting guidelines ............................................. 42
Workstation guidelines ..................................................................... 42
Equipment guidelines ....................................................................... 43
Component replacement procedures ................................................................................................. 44
Serial number .................................................................................................................... 44
Computer feet .................................................................................................................... 45
Battery ............................................................................................................................... 46
Hard drive .......................................................................................................................... 47
Optical drive ....................................................................................................................... 50
WLAN module .................................................................................................................... 52
Memory module ................................................................................................................. 55
Keyboard ........................................................................................................................... 57
Top cover ........................................................................................................................... 59
Speaker assembly ............................................................................................................. 62
Power button board ........................................................................................................... 63
TouchPad button board ..................................................................................................... 64
Modem module .................................................................................................................. 65
USB board ......................................................................................................................... 67
Power connector ................................................................................................................ 69
Display assembly ............................................................................................................... 70
System board ..................................................................................................................... 76
RTC battery ....................................................................................................................... 79
Fan/heat sink assembly ..................................................................................................... 81
Processor ........................................................................................................................... 85
5 Setup Utility ................................................................................................................................................... 89
Computer Setup in Windows 7 ........................................................................................................... 89
Starting Setup Utility .......................................................................................................... 89
Using Setup Utility ............................................................................................................. 89
Changing the language of Setup Utility ............................................................. 89
Navigating and selecting in Setup Utility ........................................................... 90
Displaying system information .......................................................................... 90
Restoring default settings in Setup Utility .......................................................... 91
Exiting Setup Utility ........................................................................................... 92
Setup Utility menus ............................................................................................................ 92
Main menu ........................................................................................................ 92
Security menu ................................................................................................... 92
System Configuration menu .............................................................................. 93
Diagnostics menu .............................................................................................. 93
Computer Setup in Linux .................................................................................................................... 94
Starting Computer Setup ................................................................................................... 94
Using Computer Setup ...................................................................................................... 94
viii ENWW
Navigating and selecting in Computer Setup .................................................... 94
Restoring factory settings in Computer Setup ................................................... 95
Computer Setup menus ..................................................................................................... 96
File menu .......................................................................................................... 96
Security menu ................................................................................................... 97
Diagnostics menu .............................................................................................. 97
System Configuration menu .............................................................................. 98
6 Specifications .............................................................................................................................................. 101
Computer specifications ................................................................................................................... 101
39.6-cm (15.6-in) display specifications ........................................................................................... 101
Hard drive specifications .................................................................................................................. 103
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe specifications ...... 104
Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Drive specifications ............. 105
System resource specifications ........................................................................................................ 106
7 Backup and recovery .................................................................................................................................. 107
Windows 7 ........................................................................................................................................ 107
Creating recovery discs ................................................................................................... 108
Backing up your information ............................................................................................ 109
Using Windows Backup and Restore .............................................................. 110
Using system restore points ............................................................................ 111
When to create restore points ........................................................ 111
Create a system restore point ........................................................ 111
Restore to a previous date and time ............................................... 111
Performing a recovery ..................................................................................................... 111
Recovering from the recovery discs ................................................................ 112
Recovering from the dedicated recovery partition (select models only) .......... 112
Linux backup and recovery .............................................................................................................. 113
8 Connector pin assignments ....................................................................................................................... 115
Audio-out (headphone) ..................................................................................................................... 115
Audio-in (microphone) ...................................................................................................................... 115
External monitor ............................................................................................................................... 116
RJ-11 (modem) ................................................................................................................................ 117
RJ-45 (network) ................................................................................................................................ 117
HDMI ................................................................................................................................................ 118
Universal Serial Bus ......................................................................................................................... 119
9 Power cord set requirements .................................................................................................................... 121
Requirements for all countries or regions ......................................................................................... 121
Requirements for specific countries or regions ................................................................................ 122
ENWW ix
10 Recycling ................................................................................................................................................... 123
Battery .............................................................................................................................................. 123
Display .............................................................................................................................................. 123
Index ................................................................................................................................................................. 131
x ENWW
1 Product description
Category Description HP G62 HP G62 Compaq
Discrete UMA Discrete UMA
Product Name Compaq Presario CQ62 Notebook
PC
HP G62 Notebook PC √√
Processors AMD Phenom™ N930 Processor
(2.0 GHz, 2 MB total L2 cache, 1333
MHz)—Quad core 35 W
AMD Turion II P560 Processor (2.5
GHz, 2 MB L2 cache 1066MHz)—
Dual core 35 W
AMD Athlon II N370 Processor (2.5
GHz, 1 MB L2 cache 1066MHz)Dual core 35 W
AMD Turion II N570 Processor (2.7
GHz, 2 MB L2 cache 1066MHz)Dual core 35 W
AMD Phenom II N970 Processor
(2.2 GHZ 2 MB L2 cache
1333MHz)-Quad core
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Presario
CQ62
Compaq
Presario
CQ62
AMD Phenom II P960 Processor
(1.8 GHZ 2 MB L2 cace 1066MHz)Quad core 25 W
AMD Phenom II N870 Processor
(2.3 GHZ 1.5 MB L2 cache
1333MHz)—Triple core
AMD Phenom II P860 Processor
(2.0 GHZ 1.5 MB L2 cache
1066MHz)-Triple core 25 W (for
model 1.2 only)
AMD Phenom II N660 Processor 3.0
GHZ 2 MB
AMD Phenom II P950 Processor
(2.6 GHZ 2 MB L2 cache
1333MHz)-Quad core 25 W
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ENWW 1
Category Description HP G62 HP G62 Compaq
Presario
CQ62
Discrete UMA Discrete UMA
Compaq
Presario
CQ62
AMD Athlon II P360 Discrete
Processor 2.3 GHZ 35 W (for model
1.2 only)
AMD Champlain V160 Processor
(2.4 GHZ 512 MB L2 cache
1066MHz)-Single core 25 W
Chipset ATI™ RS880M √
Southbridge - SB820 √√√√
AMD™ RS880MD √ √√
Graphics ATI Mobility Radeon™ HD5430 with
512 MB dedicated video memory
ATI Mobility Radeon HD Graphics
(UMA, integrated) with shared video
memory
ATI Mobility Radeon HD 545v with
512 MB for vision label mapping
Switchable Discrete Graphics
● ATi Robson XT (ATI Mobility
Radeon™ HD6370) with
512MB of dedicated memory
(64Mx16 DDR3 800 MHz x 4
PCs)
√√√√
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√
√ √
√
√ √
ATi Robson XT (ATI Mobility
●
Radeon™ HD6370) with 1GB
of dedicated memory
(128Mx16 DDR3 800 MHz x 4
PCs)
Support for BD or HD-DVD playback
with HD decoder and DX10 support
Panel 39.6-cm (15.6-in) HD LED
BrightView (1366 x 768)
16:9 wide aspect ratio √√√√
Memory 2 customer-accessible/upgradable
SODIMM slots
Supports dual-channel memory
DDR3, 1066 MHz
Supports up to 8 GB of system
memory
Supports the following
configurations:
● 4096 MB (2048 MB × 2) √√√
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2 Chapter 1 Product description ENWW
Category Description HP G62 HP G62 Compaq
Presario
CQ62
Discrete UMA Discrete UMA
Compaq
Presario
CQ62
● 2048 MB (1024 MB × 2) √√√√
● 1024 MB (1024 MB × 1) √√√√
Hard drives Supports 9.5-mm, 6.35-cm (2.5-in)
Customer accessible √√√√
Supports the following drives:
750 GB, 5400 rpm √√√√
640 GB, 5400 rpm √√√√
500 GB, 7200 rpm √√√
320 GB, 7200 rpm √√√√
250 GB, 7200 rpm √√√
160 GB, 7200 rpm √√√
Optical drives 12.7-mm (0.50-in) fixed SATA tray
DVD±RW and CD-RW SuperMulti
3072 MB (1024 MB × 1 + 2048
●
MB × 1)
2048 MB (2048 MB × 1) √√√√
●
SATA hard drive
load
Double-Layer Combo Drive with
LightScribe
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Blu-ray ROM with LightScribe DVD
Webcam VGA camera, fixed angle with
Microphone Integrated single analog microphone
Audio High-definition audio supports
Modem (select
models only)
Supports all worldwide certification
Ethernet Integrated 10/100 network interface
±R/RW SuperMulti Double-Layer
Drive
activity light and single analog
microphone
(for models with no webcam)
Microsoft® premium requirements
with Presario/HP Altec Lansing
speakers
56K V.92 data/fax MDC modem
(computer models not equipped with
a modem have a cover over the
RJ-11 jack opening)
requirements
card (NIC)
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ENWW 3
Category Description HP G62 HP G62 Compaq
Presario
CQ62
Discrete UMA Discrete UMA
Realtek 8102E √√√√
Compaq
Presario
CQ62
Wireless Integrated wireless local area
network (WLAN) options by way
of wireless module:
2 wireless antennas built into
display assembly
Support for no-WLAN option √√√
Support for the following WLAN
formats:
Broadcom BCM4312 802.11b/g √√√√
Atheros AR9285 802.11 a/b/g/n 2x2 √√√√
Atheros AR9285 802.11b/g/n 1x1
WiFi Adapter
Broadcom 4313 802.11b/g/n 1x1 √√√√
Broadcom 4313 802.11b/g/n 1x1
WiFi and 2070 Bluetooth 2.1+EDR
Combo adapter (BT3.0+HS ready)
Ralink RT3090BC4 802.11b/g/n 1x1
WiFi and Bluetooth 2.1+EDR
Combo Adapter (BT3.0+HS ready)
Realtek RTL8191SE 802.11b/g/n
1x1 WiFi Adapter
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External media
card (select models
only )
Ports Audio-in (stereo microphone) √√√√
Audio-out (stereo headphone) √√√√
High-Definition Multimedia Interface
Hot plug/unplug with auto-detect √√√√
RJ-11 (modem, select models only) √√√√
RJ-45 (Ethernet) √√√√
USB (Three USB ports; one is an
VGA (Dsub 15-pin) supporting 1600
Multi-pin AC power √√√
Digital Media Slot supporting SD,
MMC, MS, MSPro, xD cards.
Supports mini versions of SD, MMC,
MS Duo with adapter, not included
(HDMI) version 1.3 supporting
1080p with High-bandwidth Digital
Content Protection (HDCP) key
(select models only)
eSATA/USB port)
× 1200 external resolution at 75 Hz
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4 Chapter 1 Product description ENWW
Category Description HP G62 HP G62 Compaq
Presario
CQ62
Discrete UMA Discrete UMA
Compaq
Presario
CQ62
Keyboard/pointing
devices
TouchPad with 2 buttons and 2-way
Power
requirements
6-cell, 2.55–Ah, 55 Wh battery √√√√
65-W AC adapter with localized
90-W AC adapter with localized
Security Kensington Security Lock √√√√
Operating system Preinstalled:
Windows 7® Professional (32 & 64
Windows 7 Home Premium (32 & 64
Windows 7 Home Basic (32 & 64
Free DOS √√√√
Full-size keyboard, 39.62-cm(15.6-
in) with numeric keypad
scroll (taps enabled as default)
6-cell, 2.20–Ah, 47 Wh battery √√√
cable plug support
cable plug support
bit)
bit)
bit)
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Serviceability End-user replaceable parts:
AC adapter √√√√
Battery (system) √√√√
Hard drive √√√√
Memory module √√√√
Optical drive √√√√
Mini-card devices √√√√
ENWW 5
6 Chapter 1 Product description ENWW
2 External component identification
Identifying the hardware
Components included with the computer might vary by region and model. The illustrations in this
chapter identify the standard features on most computer models.
To see a list of hardware installed in the computer:
1. Select Start > My Computer.
2. In the left pane of the System Tasks window, select View system information.
3. Select Hardware tab > Device Manager.
Add hardware or modify computer configurations using Device Manager.
ENWW Identifying the hardware 7
Top components
TouchPad
Component Description
(1) TouchPad light Off—Touchpad is on.
Amber—Touchpad is off.
(2) TouchPad zone Moves the pointer and selects or activates items on the
(3) Left TouchPad button Press the left side of the TouchPad button to execute
(4) Right TouchPad button Press the right side of the TouchPad button to execute
*This table describes factory settings.
screen.
functions like the left button on an external mouse.
functions like the right button on an external mouse.
To view or change the pointing device preferences:
1. Select Start > Devices and Printers.
2. Right-click the device representing the computer.
3. Select Mouse settings.
8 Chapter 2 External component identification ENWW
Lights
Component Description
(1) TouchPad light
(2) Caps lock light On—Caps lock is on
(3) Power light ● On—The computer is on.
(4) Wireless light
Off—TouchPad is enabled.
●
● Amber—TouchPad is disabled.
Flashing—The computer is in Sleep.
●
Off—The computer is off or in Hibernation.
●
White—An integrated wireless device, such as a
●
wireless local area network (WLAN) device and/or a
Bluetooth device, is on.
● Amber—No wireless devices are detected.
ENWW Top components 9
Button and speakers
Component Description
(1) Speakers grill Two integrated speakers produce sound.
(2) Power button ● When the computer is off, press the button to turn on
*This table describes factory settings. For information about changing factory settings, see the user guides located in Help
and Support.
the computer.
When the computer is on, press the button to initiate
●
Sleep.
● When the computer is in Sleep, press the button to exit
Sleep.
● When the computer is in Hibernation, press the button
to exit Hibernation.
If the computer has stopped responding and Windows
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the computer.
To learn more about your power settings, select Start >
Control Panel > System and Security > Power Options.
10 Chapter 2 External component identification ENWW
Keys
Component Description
(1) esc key Displays system information when pressed in combination
(2) Send e-mail key Opens a new e-mail in your default e-mail client.
(3) Media application key Launches CyberLink PowerDVD.
(4) Web browser key Launches default web browser.
(5) Print key Sends the currently-active document to the default printer.
(6) Calculator key Launches the calculator application.
(7) fn key Displays system information when pressed in conjunction
(8) Windows logo key Displays the Windows Start menu.
(9) Windows applications key Displays a shortcut menu for items where the cursor is
(10) Action keys Executes frequently-used system actions.
with the fn key.
with the esc key.
positioned
ENWW Top components 11
Display
Component Description
(1) Wireless antenna (2) Sends and receives signals from one or more wireless devices.
(2) Internal microphone Records sound.
(3) Integrated webcam (select models only) Records audio and video and captures still photographs.
(4) Webcam light (select models only) On—The webcam is in use.
12 Chapter 2 External component identification ENWW
Right-side components
Component Description
(1) Optical drive Reads and writes to optical discs.
(2) USB port Connects an optional USB device.
(3) RJ-11 (modem) jack (select models only) Connects a modem cable.
(4) AC adapter light ● Flashing white—The computer is in Sleep.
(5) Power connector Connects an AC adapter.
(6) Security cable slot Attaches an optional security cable to the computer.
On white—The computer is connected to external power.
●
Flashing amber—The computer is charged.
●
● Off—The computer is not connected to external power.
NOTE: The security cable is designed to act as a deterrent,
but it might not prevent the computer from being mishandled
or stolen.
ENWW Right-side components 13
Left-side components
Component Description
(1) External monitor port Connects an external VGA monitor or projector.
(2) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(3) HDMI port (select models only) Connects an optional video or audio device, such as a
(4) RJ-45 (network) jack Connects a network cable.
(5) USB ports (2) Connects an optional USB devices.
(6) Audio-in (microphone) jack Connects an optional computer headset microphone,
(7) Audio-out (headphone) jack Produces sound when connected to optional powered
(8) Digital Media Slot (select models only) Supports the following optional digital card formats:
(9) Drive light On—The hard drive is in use.
high-definition television, or any compatible digital or audio
component.
NOTE: Depending on the computer model, the computer
might include an HDMI port or a USB port at this location.
stereo array microphone, or monaural microphone.
stereo speakers, headphones, earbuds, a headset, or
television audio.
● Memory Stick (MS)
Memory Stick Pro (MSP)
●
MultiMediaCard (MMC)
●
● Secure Digital (SD) Memory Card
xD-Picture Card (XD)
●
14 Chapter 2 External component identification ENWW
Bottom components
Component Description
(1) Battery bay Holds the battery.
(2) Vents (4) Enable airflow to cool internal components.
(3) Battery release latch Releases the battery from the battery bay.
(4) Memory module compartment Contains two memory module slots and, on select
(5) Hard drive bay Holds the hard drive.
Wireless antennas
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
models, the wireless LAN (WLAN) device.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore
computer functionality, and then contact technical support
through Help and Support.
At least two antennas send and receive signals from one or more wireless devices. These antennas
are not visible from the outside of the computer.
ENWW Bottom components 15
NOTE: For optimal transmission, keep the areas immediately around the antennas free from
obstructions.
To review the wireless regulatory notices, see to the section of the Regulatory, Safety and
Environmental Notices that applies to your country or region. These notices are located in Help and
Support.
16 Chapter 2 External component identification ENWW
Additional hardware components
Component Description
(1) Power cord* Connects an AC adapter to an AC outlet.
(2) AC adapter Converts AC power to DC power.
(3) Battery* Powers the computer when the computer is not plugged into
*Power cords vary in appearance by country or region.
external power.
ENWW Additional hardware components 17
18 Chapter 2 External component identification ENWW
3 Illustrated parts catalog
Serial number location
When ordering parts or requesting information, provide the computer serial number and model
number located in the battery bay of the computer.
Component
(1) Product name The name affixed to the front of the computer.
(2) Serial number (s/n) An alphanumeric identifier that is unique to each product.
(3) Part number/Product number (p/n) This number provides specific information about the product’s
(4) Warranty period The duration of the warranty period for the computer.
(5) Model description An alphanumeric identifier used to locate documents, drivers, and
ENWW Serial number location 19
Description
hardware components. The part number helps a service technician
to determine what components and parts are needed.
support for the computer.
Computer major components
20 Chapter 3 Illustrated parts catalog ENWW
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