Compaq Presario CQ62 Notebook
PC and HP G62 Notebook PC
Maintenance and Service Guide
SUMMARY
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts;
troubleshooting computer problems; and performing computer disassembly procedures.
AMD, ATI and ATI Mobility Radeon are
trademarks of Advanced Micro Devices,
Inc. Intel, Arrandale, and Core are
trademarks of Intel corporation in the U.S.
and other countries. Microsoft and Windows
are U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its
proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: April 2010
Document Part Number: 613839-001
Page 3
MSG revision history
RevisionPublication dateDescription
AOctober 2010
Added newly supported hard drives to spare parts listings in the
●
following locations:
storage devices on page 30, Sequential part number listing
on page 33, Hard drive on page 47.
Added newly supported memory modules to spare parts listings in the
●
following locations:
Sequential part number listing on page 33, Memory module
on page 55.
●Added newly supported processors to spare parts listings in the
following locations: Computer major components on page 20,
Sequential part number listing on page 33, Processor on page 85.
●Added newly supported system boards to spare parts listings in the
following locations:
Sequential part number listing on page 33, System board
on page 76.
Added newly supported display assemblies to spare parts listings in
●
the following locations: Computer major components on page 20,
Sequential part number listing on page 33, Display assembly
components on page 27, Display assembly on page 70.
●Added newly supported back covers to spare parts listings in the
following locations:
Sequential part number listing on page 33, Display assembly
components on page 27, Display assembly on page 70.
●Added newly supported optical drives to spare parts listings in the
following locations: Computer major components on page 20, Mass
storage devices on page 30, Sequential part number listing
on page 33, Optical drive on page 50.
Computer major components on page 20, Mass
Computer major components on page 20,
Computer major components on page 20,
Computer major components on page 20,
Added newly supported fan/heat sink assemblies to spare parts
●
listings in the following locations: Computer major components
on page 20, Sequential part number listing on page 33, Fan/heat
sink assembly on page 81.
BDecember 2010●Added newly supported processors to spare parts listings in the
following locations:
Sequential part number listing on page 33, Processor on page 85.
●Added newly supported system boards to spare parts listings in the
following locations: Computer major components on page 20,
Sequential part number listing on page 33, System board
on page 76.
Computer major components on page 20,
ENWWiii
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iv MSG revision historyENWW
Page 5
Safety warning notice
WARNING!To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
Index ................................................................................................................................................................. 131
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1Product description
CategoryDescriptionHP G62HP G62Compaq
DiscreteUMADiscreteUMA
Product NameCompaq Presario CQ62 Notebook
PC
HP G62 Notebook PC√√
ProcessorsAMD Phenom™ N930 Processor
(2.0 GHz, 2 MB total L2 cache, 1333
MHz)—Quad core 35 W
AMD Turion II P560 Processor (2.5
GHz, 2 MB L2 cache 1066MHz)—
Dual core 35 W
AMD Athlon II N370 Processor (2.5
GHz, 1 MB L2 cache 1066MHz)Dual core 35 W
AMD Turion II N570 Processor (2.7
GHz, 2 MB L2 cache 1066MHz)Dual core 35 W
AMD Phenom II N970 Processor
(2.2 GHZ 2 MB L2 cache
1333MHz)-Quad core
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√√√√
Presario
CQ62
Compaq
Presario
CQ62
AMD Phenom II P960 Processor
(1.8 GHZ 2 MB L2 cace 1066MHz)Quad core 25 W
AMD Phenom II N870 Processor
(2.3 GHZ 1.5 MB L2 cache
1333MHz)—Triple core
AMD Phenom II P860 Processor
(2.0 GHZ 1.5 MB L2 cache
1066MHz)-Triple core 25 W (for
model 1.2 only)
AMD Phenom II N660 Processor 3.0
GHZ 2 MB
AMD Phenom II P950 Processor
(2.6 GHZ 2 MB L2 cache
1333MHz)-Quad core 25 W
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ENWW1
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CategoryDescriptionHP G62HP G62Compaq
Presario
CQ62
DiscreteUMADiscreteUMA
Compaq
Presario
CQ62
AMD Athlon II P360 Discrete
Processor 2.3 GHZ 35 W (for model
1.2 only)
AMD Champlain V160 Processor
(2.4 GHZ 512 MB L2 cache
1066MHz)-Single core 25 W
ChipsetATI™ RS880M√
Southbridge - SB820√√√√
AMD™ RS880MD√√√
GraphicsATI Mobility Radeon™ HD5430 with
512 MB dedicated video memory
ATI Mobility Radeon HD Graphics
(UMA, integrated) with shared video
memory
ATI Mobility Radeon HD 545v with
512 MB for vision label mapping
Switchable Discrete Graphics
●ATi Robson XT (ATI Mobility
Radeon™ HD6370) with
512MB of dedicated memory
(64Mx16 DDR3 800 MHz x 4
PCs)
√√√√
√√√√
√
√√
√
√√
ATi Robson XT (ATI Mobility
●
Radeon™ HD6370) with 1GB
of dedicated memory
(128Mx16 DDR3 800 MHz x 4
PCs)
Support for BD or HD-DVD playback
with HD decoder and DX10 support
Panel39.6-cm (15.6-in) HD LED
BrightView (1366 x 768)
16:9 wide aspect ratio√√√√
Memory2 customer-accessible/upgradable
SODIMM slots
Supports dual-channel memory
DDR3, 1066 MHz
Supports up to 8 GB of system
memory
Supports the following
configurations:
●4096 MB (2048 MB × 2)√√√
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2Chapter 1 Product descriptionENWW
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CategoryDescriptionHP G62HP G62Compaq
Presario
CQ62
DiscreteUMADiscreteUMA
Compaq
Presario
CQ62
●2048 MB (1024 MB × 2)√√√√
●1024 MB (1024 MB × 1)√√√√
Hard drivesSupports 9.5-mm, 6.35-cm (2.5-in)
Customer accessible√√√√
Supports the following drives:
750 GB, 5400 rpm√√√√
640 GB, 5400 rpm√√√√
500 GB, 7200 rpm√√√
320 GB, 7200 rpm√√√√
250 GB, 7200 rpm√√√
160 GB, 7200 rpm√√√
Optical drives12.7-mm (0.50-in) fixed SATA tray
DVD±RW and CD-RW SuperMulti
3072 MB (1024 MB × 1 + 2048
●
MB × 1)
2048 MB (2048 MB × 1)√√√√
●
SATA hard drive
load
Double-Layer Combo Drive with
LightScribe
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Blu-ray ROM with LightScribe DVD
WebcamVGA camera, fixed angle with
MicrophoneIntegrated single analog microphone
AudioHigh-definition audio supports
Modem (select
models only)
Supports all worldwide certification
EthernetIntegrated 10/100 network interface
±R/RW SuperMulti Double-Layer
Drive
activity light and single analog
microphone
(for models with no webcam)
Microsoft® premium requirements
with Presario/HP Altec Lansing
speakers
56K V.92 data/fax MDC modem
(computer models not equipped with
a modem have a cover over the
RJ-11 jack opening)
requirements
card (NIC)
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CategoryDescriptionHP G62HP G62Compaq
Presario
CQ62
DiscreteUMADiscreteUMA
Realtek 8102E√√√√
Compaq
Presario
CQ62
WirelessIntegrated wireless local area
network (WLAN) options by way
of wireless module:
2 wireless antennas built into
display assembly
Support for no-WLAN option√√√
Support for the following WLAN
formats:
Broadcom BCM4312 802.11b/g√√√√
Atheros AR9285 802.11 a/b/g/n 2x2√√√√
Atheros AR9285 802.11b/g/n 1x1
WiFi Adapter
Broadcom 4313 802.11b/g/n 1x1√√√√
Broadcom 4313 802.11b/g/n 1x1
WiFi and 2070 Bluetooth 2.1+EDR
Combo adapter (BT3.0+HS ready)
Ralink RT3090BC4 802.11b/g/n 1x1
WiFi and Bluetooth 2.1+EDR
Combo Adapter (BT3.0+HS ready)
Realtek RTL8191SE 802.11b/g/n
1x1 WiFi Adapter
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External media
card (select models
only )
PortsAudio-in (stereo microphone)√√√√
Audio-out (stereo headphone)√√√√
High-Definition Multimedia Interface
Hot plug/unplug with auto-detect√√√√
RJ-11 (modem, select models only)√√√√
RJ-45 (Ethernet)√√√√
USB (Three USB ports; one is an
VGA (Dsub 15-pin) supporting 1600
Multi-pin AC power√√√
Digital Media Slot supporting SD,
MMC, MS, MSPro, xD cards.
Supports mini versions of SD, MMC,
MS Duo with adapter, not included
(HDMI) version 1.3 supporting
1080p with High-bandwidth Digital
Content Protection (HDCP) key
(select models only)
eSATA/USB port)
× 1200 external resolution at 75 Hz
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4Chapter 1 Product descriptionENWW
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CategoryDescriptionHP G62HP G62Compaq
Presario
CQ62
DiscreteUMADiscreteUMA
Compaq
Presario
CQ62
Keyboard/pointing
devices
TouchPad with 2 buttons and 2-way
Power
requirements
6-cell, 2.55–Ah, 55 Wh battery√√√√
65-W AC adapter with localized
90-W AC adapter with localized
SecurityKensington Security Lock√√√√
Operating systemPreinstalled:
Windows 7® Professional (32 & 64
Windows 7 Home Premium (32 & 64
Windows 7 Home Basic (32 & 64
Free DOS√√√√
Full-size keyboard, 39.62-cm(15.6-
in) with numeric keypad
scroll (taps enabled as default)
6-cell, 2.20–Ah, 47 Wh battery√√√
cable plug support
cable plug support
bit)
bit)
bit)
√√√√
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ServiceabilityEnd-user replaceable parts:
AC adapter√√√√
Battery (system)√√√√
Hard drive√√√√
Memory module√√√√
Optical drive√√√√
Mini-card devices√√√√
ENWW5
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6Chapter 1 Product descriptionENWW
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2External component identification
Identifying the hardware
Components included with the computer might vary by region and model. The illustrations in this
chapter identify the standard features on most computer models.
To see a list of hardware installed in the computer:
1.Select Start > My Computer.
2.In the left pane of the System Tasks window, select View system information.
3.Select Hardware tab > Device Manager.
Add hardware or modify computer configurations using Device Manager.
ENWWIdentifying the hardware7
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Top components
TouchPad
ComponentDescription
(1)TouchPad lightOff—Touchpad is on.
Amber—Touchpad is off.
(2)TouchPad zoneMoves the pointer and selects or activates items on the
(3)Left TouchPad buttonPress the left side of the TouchPad button to execute
(4)Right TouchPad buttonPress the right side of the TouchPad button to execute
*This table describes factory settings.
screen.
functions like the left button on an external mouse.
functions like the right button on an external mouse.
To view or change the pointing device preferences:
1.Select Start > Devices and Printers.
2.Right-click the device representing the computer.
3.Select Mouse settings.
8Chapter 2 External component identificationENWW
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Lights
ComponentDescription
(1) TouchPad light
(2)Caps lock lightOn—Caps lock is on
(3) Power light●On—The computer is on.
(4) Wireless light
Off—TouchPad is enabled.
●
●Amber—TouchPad is disabled.
Flashing—The computer is in Sleep.
●
Off—The computer is off or in Hibernation.
●
White—An integrated wireless device, such as a
●
wireless local area network (WLAN) device and/or a
Bluetooth device, is on.
●Amber—No wireless devices are detected.
ENWWTop components9
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Button and speakers
ComponentDescription
(1)Speakers grillTwo integrated speakers produce sound.
(2) Power button●When the computer is off, press the button to turn on
*This table describes factory settings. For information about changing factory settings, see the user guides located in Help
and Support.
the computer.
When the computer is on, press the button to initiate
●
Sleep.
●When the computer is in Sleep, press the button to exit
Sleep.
●When the computer is in Hibernation, press the button
to exit Hibernation.
If the computer has stopped responding and Windows
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the computer.
To learn more about your power settings, select Start >
Control Panel > System and Security > Power Options.
10Chapter 2 External component identificationENWW
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Keys
ComponentDescription
(1)esc keyDisplays system information when pressed in combination
(2)Send e-mail keyOpens a new e-mail in your default e-mail client.
(5)Print keySends the currently-active document to the default printer.
(6)Calculator keyLaunches the calculator application.
(7)fn keyDisplays system information when pressed in conjunction
(8) Windows logo keyDisplays the Windows Start menu.
(9) Windows applications keyDisplays a shortcut menu for items where the cursor is
(10) Action keysExecutes frequently-used system actions.
with the fn key.
with the esc key.
positioned
ENWWTop components11
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Display
ComponentDescription
(1)Wireless antenna (2)Sends and receives signals from one or more wireless devices.
(2)Internal microphoneRecords sound.
(3)Integrated webcam (select models only)Records audio and video and captures still photographs.
(4)Webcam light (select models only)On—The webcam is in use.
12Chapter 2 External component identificationENWW
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Right-side components
ComponentDescription
(1) Optical driveReads and writes to optical discs.
(2)USB portConnects an optional USB device.
(3)RJ-11 (modem) jack (select models only)Connects a modem cable.
(4)AC adapter light●Flashing white—The computer is in Sleep.
(5)Power connectorConnects an AC adapter.
(6)Security cable slotAttaches an optional security cable to the computer.
On white—The computer is connected to external power.
●
Flashing amber—The computer is charged.
●
●Off—The computer is not connected to external power.
NOTE: The security cable is designed to act as a deterrent,
but it might not prevent the computer from being mishandled
or stolen.
ENWWRight-side components13
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Left-side components
ComponentDescription
(1)External monitor portConnects an external VGA monitor or projector.
(2)VentEnables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(3)HDMI port (select models only)Connects an optional video or audio device, such as a
(4)RJ-45 (network) jackConnects a network cable.
(5)USB ports (2)Connects an optional USB devices.
(6)Audio-in (microphone) jackConnects an optional computer headset microphone,
(7)Audio-out (headphone) jackProduces sound when connected to optional powered
(8)Digital Media Slot (select models only)Supports the following optional digital card formats:
(9)Drive lightOn—The hard drive is in use.
high-definition television, or any compatible digital or audio
component.
NOTE: Depending on the computer model, the computer
might include an HDMI port or a USB port at this location.
stereo array microphone, or monaural microphone.
stereo speakers, headphones, earbuds, a headset, or
television audio.
●Memory Stick (MS)
Memory Stick Pro (MSP)
●
MultiMediaCard (MMC)
●
●Secure Digital (SD) Memory Card
xD-Picture Card (XD)
●
14Chapter 2 External component identificationENWW
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Bottom components
ComponentDescription
(1)Battery bayHolds the battery.
(2)Vents (4)Enable airflow to cool internal components.
(3)Battery release latchReleases the battery from the battery bay.
(4)Memory module compartmentContains two memory module slots and, on select
(5)Hard drive bayHolds the hard drive.
Wireless antennas
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
models, the wireless LAN (WLAN) device.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore
computer functionality, and then contact technical support
through Help and Support.
At least two antennas send and receive signals from one or more wireless devices. These antennas
are not visible from the outside of the computer.
ENWWBottom components15
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NOTE:For optimal transmission, keep the areas immediately around the antennas free from
obstructions.
To review the wireless regulatory notices, see to the section of the Regulatory, Safety andEnvironmental Notices that applies to your country or region. These notices are located in Help and
Support.
16Chapter 2 External component identificationENWW
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Additional hardware components
ComponentDescription
(1)Power cord*Connects an AC adapter to an AC outlet.
(2)AC adapterConverts AC power to DC power.
(3)Battery*Powers the computer when the computer is not plugged into
*Power cords vary in appearance by country or region.
external power.
ENWWAdditional hardware components17
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18Chapter 2 External component identificationENWW
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3Illustrated parts catalog
Serial number location
When ordering parts or requesting information, provide the computer serial number and model
number located in the battery bay of the computer.
Component
(1)Product nameThe name affixed to the front of the computer.
(2)Serial number (s/n)An alphanumeric identifier that is unique to each product.
(3)Part number/Product number (p/n)This number provides specific information about the product’s
(4)Warranty periodThe duration of the warranty period for the computer.
(5)Model descriptionAn alphanumeric identifier used to locate documents, drivers, and
ENWWSerial number location19
Description
hardware components. The part number helps a service technician
to determine what components and parts are needed.
support for the computer.
Page 30
Computer major components
20Chapter 3 Illustrated parts catalogENWW
Page 31
ItemDescriptionSpare part number
(1)39.6-cm (15.6-in) High Definition (HD), light-emitting diode (LED) display assembly
for use in:
NOTE: For more display assembly internal component spare part information. See
Display assembly components on page 27.
●HP G62 biscotti computer models595185-001
●HP G62 silver computer models with webcam (for model 1.0 only)605142-001
●Presario CQ62 biscotti computer models602170-001
●Presario CQ62 matte black computer models with webcam595188-001
●HP G62 imperial blue computer models (for models 1.1 and 1.2 only)622562-001
HP G62 biscotti computer models with webcam595186-001
●
HP G62 silver computer models (for model 1.0 only)605141-001
●
HP G62 matte black computer models (for model 1.0 only)608109-001
●
HP G62 matte black computer models with webcam (for model 1.0 only)608110-001
●
Presario CQ62 biscotti computer models with webcam602171-001
●
Presario CQ62 matte black computer models595187-001
●
HP G62 charcoal computer models (for models 1.1 and 1.2 only)615583-001
●
HP G62 charcoal computer models with webcam (for models 1.1 and 1.2 only)615584-001
●
(2)Power button board595204-001
(3)Keyboard (includes keyboard cable) for use in:
●Korea595199-AD1
●Thailand595199-281
(4)Speaker assembly (includes cable)602744-001
(5)Top cover (includes TouchPad board) for use in:
●Biscotti computer models595206-001
●Charcoal computer models (for models 1.1 and 1.2 only)615590-001
HP G62 imperial blue computer models with webcam (for models 1.1 and 1.2 only)622563-001
●
Canada595199-121
●
Japan (for models 1.1 and 1.2 only)595199-291
●
North America595199-001
●
Taiwan595199-AB1
●
Matte black computer models595207-001
●
Silver computer models (for model 1.0 only)605147-001
●
Imperial blue computer models (for models 1.1 and 1.2 only)622567-001
●
(6)Fan/heat sink assembly (includes replacement thermal material) for use with:
●UMA systems606609-001
ENWWComputer major components21
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ItemDescriptionSpare part number
(7)Touchpad button board595203-001
(8)Modem module (select models only)
●Australia and New Zealand (for model 1.0 only)510100-011
636635-001AMD Athlon II P360 Discrete Processor (2.3 GHz 1.0 MB L2 cache 1066 MHz)-Dual core 35 W
645496-001AMD Phenom II N970 Processor (2.2 GHZ 2 MB L2 cache 1333 MHz)—Quad core (for model
1.2 only)
model 1.2 only)
1.2 only)
model 1.2 only)
(for model 1.2 only)
1.2 only)
38Chapter 3 Illustrated parts catalogENWW
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4Removal and replacement procedures
Preliminary replacement requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●Flat-bladed screwdriver
●Magnetic screwdriver
Phillips P0 and P1 screwdrivers
●
Service considerations
Before disassembly or assembly procedures, review and adhere to all service considerations.
NOTE:As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
Using excessive force during disassembly and reassembly can damage plastic parts. Use care when
handling the plastic parts. Apply pressure only at the points designated in the maintenance
instructions..
ENWWPreliminary replacement requirements39
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Cables and connectors
CAUTION:When servicing the computer, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to
unseat or seat the cables during removal and insertion. Handle cables by the connector whenever
possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in
such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex
cables with extreme care; these cables tear easily.
Drive handling
CAUTION:Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the
computer is off or in Hibernation, turn the computer on, and then shut it down through the operating
system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
40Chapter 4 Removal and replacement proceduresENWW
Page 51
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some
protection, but in many cases, ESD contains enough power to alter device parameters or melt
silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage might have occurred.
An electronic device exposed to ESD might not be affected at all and can work perfectly throughout a
normal cycle. Or the device might function normally for a while, then degrade in the internal layers,
reducing its life expectancy.
CAUTION:To prevent damage to the computer when removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Use nonmagnetic tools.
Before touching an electronic component, discharge static electricity by using the guidelines
described in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different
activities.
CAUTION:A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event10%40%55%
Walking across carpet35,000 V15,000 V7,500 V
Walking across vinyl floor12,000 V5,000 V3,000 V
Motions of bench worker6,000 V800 V400 V
Removing DIPS from plastic tube2,000 V700 V400 V
Removing DIPS from vinyl tray11,500 V4,000 V2,000 V
Removing DIPS from Styrofoam14,500 V5,000 V3,500 V
Removing bubble pack from PCB26,500 V20,000 V7,000 V
Packing PCBs in foam-lined box21,000 V11,000 V5,000 V
ENWWPreliminary replacement requirements41
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Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
Protect ESD-sensitive parts and assemblies with conductive or approved containers or
●
packaging.
●Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive
●
foam.
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
●
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●Cover the workstation with approved static-shielding material.
Use a wrist strap connected to a properly grounded work surface and use properly grounded
●
tools and equipment.
●Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe
●
materials.
●Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
Styrofoam.
●Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle
these items only at static-free workstations.
Avoid contact with pins, leads, or circuitry.
●
●Turn off power and input signals before inserting or removing connectors or test equipment.
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Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible
straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper
ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug
connectors, use alligator clips to connect a wrist strap.
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)
●
can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive strips
must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
●Conductive tabletop workstations with ground cords of one megohm resistance
●Static-dissipative tables or floor mats with hard ties to the ground
Field service kits
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
●Metal tote boxes
●Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
MaterialUseVoltage protection level
Antistatic plasticBags1,500 V
Carbon-loaded plasticFloor mats7,500 V
Metallized laminateFloor mats5,000 V
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Component replacement procedures
This chapter provides removal and replacement procedures.
There are as many as 75 screws, in 12 different sizes, that must be removed, replaced, or loosened
when servicing the computer. Make special note of each screw size and location during removal and
replacement.
Serial number
The serial number label, located in the battery bay of the computer, provides important information
that you may need when contacting technical support.
(1) Product name(4) Warranty period
(2) Serial number(5) Model description (select models)
(3) Product number
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Computer feet
DescriptionSpare part number
Rubber Feet Kit600849-001
The computer feet are adhesive-backed rubber pads. The feet attach to the base enclosure in the
locations illustrated below.
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Battery
DescriptionSpare part number
6 cell, 2.20-Ah, 47 Wh593553-001
6 cell, 2.55-Ah, 55 Wh593554-001
Before disassembling the computer:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on
the computer, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first disconnecting the power cord from the AC
outlet and then disconnecting the AC adapter from the computer.
Remove the battery:
1.Turn the computer upside down on a flat surface.
2.Slide the battery release latch (1) to release the battery.
3.Pivot the battery (2) upward and lift it out of the computer (3).
To insert the battery, insert the rear edge of the battery into the battery bay and pivot the front edge
downward until the battery is seated. The battery release latch automatically locks the battery into
place.
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Hard drive
NOTE:The hard drive spare part kit includes a hard drive bracket and hard drive connector. The
hard drive bracket and hard drive connector, as well as the hard drive bracket screws, are also
available in the Hard Drive Hardware Kit.
DescriptionSpare part number
750 GB; 5400 RPM (for models 1.1 and 1.2 only)603787–001
640 GB; 5400 RPM603785–001
500 GB; 7200 RPM634919-001
320 GB; 7200 RPM599055-001
250 GB; 7200 RPM599054-001
160 GB; 7200 RPM (for models 1.0 and 1.2 only)599053-001
Hard drive hardware kit (not illustrated, includes connector, bracket, and screws)599057-001
Before removing the hard drive:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on
the computer, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first disconnecting the power cord from the AC
outlet and then disconnecting the AC adapter from the computer.
4.Remove the battery (see
Battery on page 46).
Remove the hard drive:
1.Position the computer with the front toward you.
2.Loosen the two Phillips PM2.5×6.0 captive screws (1) that secure the hard drive cover to the
computer.
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3.Lift the left side of the hard drive cover (2), swing it forward, and remove the cover (3). The hard
drive cover is included in the plastics kit, spare part number 595200-001.
4.Remove the three Phillips PM2.5×5.0 screws (1) that secure the hard drive to the computer.
5.Use the hard drive bracket to lift the hard drive out (2) of the hard drive compartment.
6.Disconnect the hard drive cable from the system board (3).
7.Remove the hard drive (4) from the hard drive bay.
8.To replace the hard drive bracket, remove the four Phillips PM3.0×4.0 screws (1) that secure the
hard drive bracket to the hard drive
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9.Grasp the two attached Mylar tabs and pull the bracket straight up to remove it from the hard
drive (2).
Reverse this procedure to install the hard drive.
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Optical drive
NOTE:The optical drive spare part kit includes an optical drive bezel and optical drive bracket.
DescriptionSpare part
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe for use with:
Biscotti computer models599062-001
●
Matte black computer models600651-001
●
●Silver computer models (for model 1.0 only)608112-001
Charcoal computer models (for models 1.1 and 1.2 only)615588-001
●
Imperial blue computer models (for models 1.1 and 1.2 only)622565-001
●
Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Drive for use with:
Biscotti computer models599063-001
●
Matte black computer models600652-001
●
●Silver computer models (for model 1.0 only)608114-001
Charcoal computer models (for models 1.1 and 1.2 only)615589-001
●
Imperial blue computer models (for models 1.1 and 1.2 only)622566-001
●
number
Before removing the optical drive:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on
the computer, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first disconnecting the power cord from the AC
outlet and then disconnecting the AC adapter from the computer.
4.Remove the battery (see
5.Remove the hard drive (see
Battery on page 46).
Hard drive on page 47).
Remove the optical drive:
1.Position the computer upside down with the front toward you.
2.Insert a thin tool, such as a screw driver (1), into the release access slot in the hard drive bay.
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3.Grasp the bezel and slide the optical drive out of the computer (2).
4.To replace the optical drive bracket, position the optical drive with the optical drive bracket
toward you.
5.Remove the two Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to the optical
drive.
6.Remove the optical drive bracket (2).
Reverse the above procedure to reassemble and install the optical drive.
Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter (BT3.0+HS ready)600370-001
Ralink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter (BT3.0+HS ready)602992-001
number
Before removing the WLAN module:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on
the computer, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first disconnecting the power cord from the AC
outlet and then disconnecting the AC adapter from the computer.
4.Remove the battery (see
Battery on page 46).
Remove the WLAN module:
1.Turn the computer upside down with the front toward you.
2.Loosen the three Phillips PM2.5×6.0 captive screws (1) that secure the mini-card compartment
cover.
3.Lift the back side of the memory module cover (2).
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4.Lift the cover off the computer (3). The mini-card compartment cover is included in the plastics
kit, spare part number 595200-001.
5.Disconnect the main antenna cable (1) and the auxiliary antenna cable (2) from the wireless
module.
6.Remove the Phillips PM2.0×3.0 screw (3) that secures the WLAN module to the computer. (The
edge of the module opposite the slot rises away from the computer.)
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7.Remove the WLAN module (4) by pulling it away from the slot at an angle.
CAUTION:To prevent an unresponsive system, replace the wireless module only with a
wireless module authorized for use in the computer by the governmental agency that regulates
wireless devices in your country or region. If you replace the module and then receive a warning
message, remove the module to restore computer functionality, and then contact technical
support through Help and Support.
NOTE:WLAN modules are designed with a notch (5) to prevent incorrect insertion into the
WLAN module slot.
Reverse this procedure to install a WLAN module.
54Chapter 4 Removal and replacement proceduresENWW
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on
the computer, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first disconnecting the power cord from the AC
outlet and then disconnecting the AC adapter from the computer.
4.Remove the battery (see
Battery on page 46).
Remove the memory module:
1.Turn the computer upside down with the front toward you.
2.Loosen the three Phillips PM2.5×6.0 captive screws (1) that secure the mini-card compartment
cover to the computer.
3.Lift the back side of the memory module cover (2)
4.Lift the cover off the computer (3). The mini-card compartment cover is included in the plastics
kit, spare part number 595200-001.
NOTE:Small tabs hold the cover in place. Firmly pull up on the cover to release the tabs.
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5.Spread the retaining tabs (1) on each side of the memory module slot to release the memory
module. (The edge of the module opposite the slot rises away from the computer.)
6.Remove the module (2) by pulling it away from the slot at an angle.
NOTE:Memory modules are designed with a notch (3) to prevent incorrect insertion into the
memory module slot.
Reverse this procedure to install a memory module.
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Keyboard
DescriptionSpare part number
For use in Canada595199-121
For use in Japan (for models 1.1 and 1.2 only)595199-291
For use in Korea595199-AD1
For use in North America595199-001
For use in Taiwan595199-AB1
For use in Thailand595199-281
Before removing the keyboard:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first disconnecting the power cord from the AC
the computer, and then shut it down through the operating system.
outlet and then disconnecting the AC adapter from the computer.
4.Remove the battery (see
5.Remove the hard drive (see
6.Remove the mini-card compartment cover (see
Battery on page 46).
Hard drive on page 47)
WLAN module on page 52).
Remove the keyboard:
1.Turn the computer upside down with the front toward you.
2.Remove the three Phillips PM2.5×5.0 and three Phillips PM2.5x6.5 screws that secure the
keyboard to the computer.
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3.Turn the computer display-side up with the front toward you.
4.Open the computer as far as possible.
5.Release the tabs along the left (1) and right (2) edges of the keyboard using a thin flat-bladed
screwdriver.
6.Lift the rear edge of the keyboard (3), and set the keyboard back towards the display (4).
7.Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached and
disconnect the keyboard cable (2) from the system board.
8.Remove the keyboard.
Reverse this procedure to install the keyboard.
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Top cover
DescriptionSpare part number
For use with biscotti computer models595206-001
For use with matte black computer models595207-001
For use with silver computer models (for model 1.0 only)605147-001
For use with charcoal computer models (for models 1.1 and 1.2 only)615590-001
For use with imperial blue computer models (for models 1.1 and 1.2 only)622567-001
Before removing the switch cover:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first disconnecting the power cord from the AC
4.Remove the following components:
the computer, and then shut it down through the operating system.
outlet and then disconnecting AC adapter from the computer.
a.Battery (see
b.Hard drive (See
c.Optical drive (see
d.WLAN module (see
e.Memory module (see
f.Keyboard (see
Battery on page 46).
Hard drive on page 47).
Optical drive on page 50).
WLAN module on page 52).
Memory module on page 55).
Keyboard on page 57).
Remove the switch cover:
1.Turn the computer upside down with the front toward you.
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2.Remove four Phillips PM2.5x3 screws in the battery bay, and remove ten Phillips PM2.5x6.5
screws on the base enclosure. The top cover screws are identified by a triangle icon embossed
on the base enclosure.
3.Turn the computer display-side up with the front toward you.
4.Open the computer as far as possible.
5.Remove the Phillips PM2.5×6.0 screw that secures the top cover to the computer.
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6.Release the power button ZIF connector (1), speaker cable (2), touchpad ZIF connector (3), and
touchpad button ZIF connector (4).
7.Lift the rear edge of the top cover (1) until the top cover disengages from the base enclosure.
Remove the top cover (2).
NOTE:The TouchPad is glued to the top cover and is included with the top cover spare part.
Reverse this procedure to install the switch cover.
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Speaker assembly
DescriptionSpare part number
Speaker assembly (includes cable)602744-001
Before removing the speaker assembly:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on
the computer, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first disconnecting the power cord from the AC
outlet and then disconnecting the AC adapter from the computer.
4.Remove the battery (see
Battery on page 46).
5.Remove the following components:
a.Optical drive (see
b.Keyboard (see
c.Top cover (see
Optical drive on page 50)
Keyboard on page 57)
Top cover on page 59)
Remove the speaker assembly:
1.Turn the top cover upside down.
2.Remove the three Phillips PM2.5×3.0 screws (1) that secure the speaker assembly to the top
cover.
3.Lift up and remove the speakers (2).
Reverse this procedure to install the speaker assembly.
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Power button board
DescriptionSpare part number
Power button board595204-001
Before removing the power button board:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on
the computer, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first disconnecting the power cord from the AC
outlet and then disconnecting the AC adapter from the computer.
4.Remove the battery (see
Battery on page 46).
5.Remove the following components:
a.Hard drive (see
b.Optical drive (see
c.Keyboard (see
d.Top cover (see
Hard drive on page 47)
Optical drive on page 50)
Keyboard on page 57)
Top cover on page 59)
Remove the power button board:
1.Turn the top cover upside down with the rear edge toward you.
2.Remove the Phillips PM2.0×3.0 screw (1) that secures the power button board to the top cover.
3.Lift up and remove the power button board (2).
Reverse this procedure to install the power button board.
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TouchPad button board
DescriptionSpare part number
Touchpad button board595203-001
Before removing the TouchPad button board:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on
the computer, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first disconnecting the power cord from the AC
outlet and then disconnecting the AC adapter from the computer.
4.Remove the battery (see
Battery on page 46).
5.Remove the following components:
a.Hard drive (see
b.Optical drive (see
c.Keyboard (see
d.Top cover (see
Hard drive on page 47)
Optical drive on page 50)
Keyboard on page 57)
Top cover on page 59)
Remove the TouchPad button board:
1.Turn the top cover upside down with the front toward you.
2.Remove the two Phillips PM2.0×3.0 screws (1) that secure the TouchPad board to the top cover.
3.Lift up and remove the touchpad button board (2) from the TouchPad bracket.
Reverse the above procedure to reassemble and install the TouchPad button board.
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Modem module
DescriptionSpare part number
All countries and regions except for Australia and New Zealand (for model 1.0 only)510100-001
Australia and New Zealand (for model 1.0 only)510100-011
Before removing the modem module:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on
the computer, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first disconnecting the power cord from the AC
outlet and then disconnecting the AC adapter from the computer.
4.Remove the battery (see
Battery on page 46).
5.Remove the following components:
a.Hard drive (see
b.Optical drive (see
c.Keyboard (see
d.Top cover (see
Hard drive on page 47)
Optical drive on page 50)
Keyboard on page 57)
Top cover on page 59)
Remove the modem module:
1.Turn the computer upright with the front toward you.
2.Remove the two Phillips PM2.0×3.0 screws (1) that secure the modem module to the system
board.
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3.Lift up on the front of the modem module (2) to disconnect it from the system board.
Reverse the above procedure to install the modem module, and be sure that the connector on the
bottom of the modem module connects firmly into the system board.
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USB board
DescriptionSpare part number
USB board595205-001
Before removing the USB board:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first disconnecting the power cord from the AC
the computer, and then shut it down through the operating system.
outlet and then disconnecting the AC adapter from the computer.
4.Remove the battery (see
Battery on page 46).
5.Remove the following components:
a.Hard drive (see
b.Optical drive (see
c.Keyboard (see
d.Top cover (see
Hard drive on page 47)
Optical drive on page 50)
Keyboard on page 57)
Top cover on page 59)
Remove the USB board:
1.Position the computer upright with the right side toward you.
2.Disconnect the USB board cable (1) from the system board.
3.Remove the Phillips PM2.5×6.0 screw (2) that secures the USB board to the base enclosure.
4.Lift the USB board (3) straight up to remove it from the computer. The USB cable is available
with the cable kit using spare part number 595201-001
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Reverse this procedure to install the USB board.
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Power connector
DescriptionSpare part number
Power connector (includes cable)602743-001
Before removing the power connector cable:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on
the computer, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first disconnecting the power cord from the AC
outlet and then disconnecting the AC adapter from the computer.
4.Remove the battery (see
Battery on page 46).
5.Remove the following components:
a.Hard drive (see
b.Optical drive (see
c.Keyboard (see
d.Top cover (see
Hard drive on page 47)
Optical drive on page 50)
Keyboard on page 57)
Top cover on page 59)
Remove the power connector cable:
1.Turn the computer upright with the right side toward you.
2.Disconnect the power connector cable (1) from the system board.
3.Lift the power connector (2) from the clips built into the base enclosure.
Reverse this procedure to install the power connector.
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Display assembly
DescriptionSpare part number
39.6-cm (15.6-in) High Definition (HD), light-emitting diode (LED) display assembly for use in:
HP G62 computer biscotti computer models595185-001
●
HP G62 computer biscotti computer models with webcam595186-001
●
●HP G62 silver computer models (for model 1.0 only)605141-001
HP G62 silver computer models with webcam (for model 1.0 only)605142-001
●
HP G62 matte black computer models (for model 1.0 only)608109-001
●
●HP G62 matte black computer models with webcam (for model 1.0 only)608110-001
Presario CQ62 biscotti computer models602170-001
●
Presario CQ62 biscotti computer models with webcam602171-001
●
●Presario CQ62 matte black computer models595187-001
Presario CQ62 matte black computer models with webcam595188-001
●
HP G62 charcoal computer models (for models 1.1 and 1.2 only)615583-001
●
●HP G62 charcoal computer models with webcam (for models 1.1 and 1.2 only)615584-001
HP G62 imperial blue computer models (for models 1.1 and 1.2 only)622562-001
●
HP G62 imperial blue computer models with webcam (for models 1.1 and 1.2 only)622563-001
●
Before removing the display assembly:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on
the computer, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first disconnecting the power cord from the AC
outlet and then disconnecting the AC adapter from the computer.
4.Remove the battery (see
5.Disconnect the wireless antenna cables from the WLAN module (see
Battery on page 46).
WLAN module
on page 52).
6.Remove the following components:
a.Optical drive (see
b.Keyboard (see
c.Top cover (see
Optical drive on page 50)
Keyboard on page 57)
Top cover on page 59)
Remove the display assembly:
1.Turn the computer display-side up, with the front toward you.
2.Open the display as far as possible.
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3.Disconnect the display panel cable (1) and the microphone cable (2) from the system board and
remove it from its routing channel.
4.Pull the antenna cables through the opening in the top cover (3) and disengage the cables from
the clip in the routing channel leading to the display hinge (4).
5.Disconnect the webcam cable (5) from the system board and release it from the clips that attach
it to the system board.
CAUTION:Support the display assembly when removing the display screws in the following
steps. Failure to support the display assembly can result in damage to the assembly and other
components.
6.Remove the four black Phillips PM2.5×7.0 screws (1) that secure the display assembly to the
computer.
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7.Lift the display panel (2) straight up to remove it.
Reverse this procedure to install the display assembly.
8.To replace any of the display assembly internal components, remove the following screw covers
and screws:
(1) Two mylar screw covers on the display bezel bottom edge
(2) Two Phillips PM2.5×4.0 screws
The display screw covers are included in the display screw kit, spare part number 595198-001.
9.Flex the inside edge of the top (1), the left and right sides (2), and the bottom (3) of the display
bezel until the bezel disengages from the display back cover.
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10. Remove the display bezel (4).
Reverse this procedure to install the display bezel.
11. To replace the webcam module (select models only), lift the webcam module as far from the
display enclosure as the webcam module cable allows.
12. Disconnect the webcam module cable (1) from the webcam module, and remove the webcam
module (2). The webcam module is available using spare part number 600166-001.
Reverse this procedure to install the webcam module.
13. To replace the display hinge covers, remove the two Phillips PM2.5×6.0 screws (1) that secure
each hinge to the display enclosure.
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14. Remove the display hinge covers (2). The display hinge covers are available using spare part
number 600650-001.
Reverse this procedure to install the display hinge covers.
15. To replace the display panel, remove eight phillips PM2.5×6.0 screws (1) that secure the display
panel to the display enclosure.
16. Remove the display panel (2) from the display enclosure. The display panel is available using
the spare part number 595130-001.
Reverse this procedure to install the display panel.
17. To replace the display panel brackets, remove the two Phillips PM2.0×3.0 screws (1) that secure
each bracket to the display panel.
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18. Remove the display panel brackets (2) from the display panel. The display panel brackets are
available using spare part number 595195-001.
Reverse this procedure to install the display panel brackets.
19. To replace the wireless antenna transceivers, lift up on the silver transceiver (1) and release the
adhesive material from the display cover (2).
20. Lift up to remove the antenna transceivers (3). The wireless antenna transceivers with cable is
available with the LCD cable kit using spare part number 595196-001..
Reverse this procedure to install the display wireless antenna transceivers.
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System board
NOTE:The system board spare part kit includes UMA or discrete graphics subsystem memory and
replacement thermal material.
DescriptionSpare part number
PCA UMA system board592808–001
PCA UMA system board with modem and card reader592809–001
HD5430 PCA Discrete system board (for model 1.0 only)592810-001
HD5430 PCA Discrete system board with modem and card reader (for model 1.0 only)592811-001
HD545V PCA Discrete system board (for model 1.0 only)611554-001
HD545V PCA Discrete system board with card reader (for model 1.0 only)611555-001
HD5470/512M PCA Discrete system board (for model 1.1 only)616405–001
HD5470/512M PCA Discrete system board with card reader (for model 1.1 only)616406–001
HD5470/1G PCA Discrete system board (for model 1.1 only)616407–001
HD5470/1G PCA Discrete system board with card reader (for model 1.1 only)616408–001
HD6370/512M Discrete system board (for model 1.2 only)632183-001
HD6370/512M Discrete system board with card reader (for model 1.2 only)632184-001
HD6370/1G Discrete system board (for model 1.2 only)632185-001
HD6370/1G Discrete system board with card reader (for model 1.2 only)632186-001
When replacing the system board, be sure that the following components are removed from the
defective system board and installed on the replacement system board:
RTC battery (see
●
Memory modules (see
●
WLAN module (see
●
Modem module (see
●
RTC battery on page 79)
Memory module on page 55)
WLAN module on page 52)
Modem module on page 65)
Before removing the system board:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on
the computer, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first disconnecting the power cord from the AC
outlet and then disconnecting the AC adapter from the computer.
76Chapter 4 Removal and replacement proceduresENWW
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4.Remove the battery (see Battery on page 46).
5.Remove the following components:
a.Hard drive (see
b.Optical drive (see
c.Keyboard (see
d.Top cover (see
e.Speaker assembly (see
f.Display assembly (see
Hard drive on page 47)
Optical drive on page 50)
Keyboard on page 57)
Top cover on page 59)
Speaker assembly on page 62)
Display assembly on page 70)
Remove the following cables from the system board:
Power connector cable (see
●
USB board cable (see
●
Power connector on page 69)
USB board on page 67)
1.Turn the computer upright with the right side toward you.
2.Remove the three Phillips PM2.5×4.0 (1) screws that secure the system board to the computer.
3.Grasp the right edge (2) of the system board.
4.Lift the system board (3), and pull it away from the base enclosure at an angle.
Reverse this procedure to install the system board.
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5.To replace the modem module cable, remove the RJ-11 connector cable from the clips (1), and
then lift the connector straight up (2) and out of the computer. The modem module cable is
available using spare part number 595201-001.
Reverse this procedure to install the modem module cable.
When replacing the system board, be sure that the following components are removed from the
defective system board and installed on the replacement system board:
Fan/heat sink assembly (see
●
Processor (see
●
Processor on page 85)
Fan/heat sink assembly on page 81)
Reverse the preceding procedure to install the system board.
78Chapter 4 Removal and replacement proceduresENWW
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RTC battery
DescriptionSpare part number
RTC battery602745-001
Before removing the RTC battery:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on
the computer, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first disconnecting the power cord from the AC
outlet and then disconnecting the AC adapter from the computer.
4.Remove the battery (see
Battery on page 46).
5.Remove the following components:
a.Hard drive (see
b.WLAN (see
c.Optical drive (see
d.Keyboard (see
e.Top cover (see
f.Speaker assembly (see
g.Display assembly (see
h.System board (see
Hard drive on page 47)
WLAN module on page 52)
Optical drive on page 50)
Keyboard on page 57)
Top cover on page 59)
Speaker assembly on page 62)
Display assembly on page 70)
System board on page 76)
Remove the RTC battery:
1.Turn the system board upside down.
2.Use a sharp, non-conductive tool to release the clip (1) that secures the battery to the system
board.
ENWWComponent replacement procedures79
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3.Lift the battery (2) out of the computer.
Reverse this procedure to install the RTC battery.
80Chapter 4 Removal and replacement proceduresENWW
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Fan/heat sink assembly
DescriptionSpare part number
Fan/heat sink assembly (includes replacement thermal material) for use only with computer
models with UMA graphics subsystem memory
Fan/heat sink assembly (includes replacement thermal material) for use only with computer
models with discrete graphics subsystem memory
Fan/heat sink assembly (includes replacement thermal material) for use only with computer
models with HD545V discrete systems subsystem memory (for model 1.1 only)
606609-001
606610-001
617029-001
Before removing the fan/heat sink assembly:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on
the computer, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first disconnecting the power cord from the AC
outlet and then disconnecting the AC adapter from the computer.
4.Remove the battery (see
Battery on page 46).
5.Remove the following components:
a.Hard drive (see
b.Optical drive (see
Hard drive on page 47)
Optical drive on page 50)
c.Keyboard (see
d.Top cover (see
e.Speaker assembly (see
f.Display assembly (see
g.System board (see
Keyboard on page 57)
Top cover on page 59)
Speaker assembly on page 62)
Display assembly on page 70)
System board on page 76)
Remove the fan/heat assembly (fan/heat sink appearance might vary):
NOTE:Steps 1 through 4 apply only to computer models equipped with graphics subsystems
having UMA memory.
1.Turn the system board right-side up, with the front toward you.
ENWWComponent replacement procedures81
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2.Disconnect the fan cable from the system board.
3.Follow the sequence embossed on heat sink to loosen the three Phillips PM2.5×7.0 captive
screws (1) that secure the fan/heat sink assembly to the system board.
NOTE:Due to the adhesive quality of the thermal material located between the fan/heat sink
assembly and system board components, it might be necessary to move the fan/heat sink
assembly from side to side to detach the assembly.
4.Remove the fan/heat sink assembly (2) by lifting straight up.
NOTE:Steps 5 through 8 apply only to computer models equipped with graphics subsystems
having discrete memory.
1.Turn the system board right-side up, with the front toward you.
82Chapter 4 Removal and replacement proceduresENWW
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2.Disconnect the fan cable from the system board.
3.Loosen the three Phillips captive screws (1) and three Phillips spring-loaded captive screws (2)
that secure the fan/heat sink assembly.
NOTE:Due to the adhesive quality of the thermal material located between the fan/heat sink
assembly and system board components, it might be necessary to move the fan/heat sink
assembly from side to side to detach the assembly.
4.Remove the fan/heat sink assembly (3) by lifting straight up.
Reverse this procedure to install the fan/heat sink assembly.
The thermal material must be thoroughly cleaned from the surface of the fan/heat sink assembly (1),(3) and the processor (2) and video components (4) each time the fan/heat sink assembly is
removed. Thermal pads and thermal paste must be installed on all surfaces before the fan/heat sink
assembly is reinstalled.
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NOTE:Thermal pads and thermal paste are included with all fan/heat sink assembly, system board,
and processor spare part kits.
The following illustration shows the locations for thermal material on systems with UMA graphics
subsystems.
The thermal material must be thoroughly cleaned from the surface of the fan/heat sink assembly (1)
and (3), and the processor component (2), each time the fan/heat sink assembly is removed. Thermal
pads and thermal paste must be installed on all surfaces before the fan/heat sink assembly is
reinstalled.
The following illustration shows the locations for thermal material on systems with discrete graphics
subsystems.
84Chapter 4 Removal and replacement proceduresENWW
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Processor
NOTE:All processor spare part kits include thermal material.
AMD Sempron II V120 Processor (2.2 GHz, 512 MB L2 cache, 1066 MHz, 3.2-GT/s)—Single
Core 25 W (for model 1.0 only)
AMD Athlon II P340 Processor (2.2 GHz, 1 MB L2 cache, 1066 MHz, 3.2 GT/s)—Dual Core 25 W
(for model 1.1 only)
AMD Athlon II N350 Processor (2.4 GHz, 1 MB L2 cache, 1066 MHz, 3.2 GT/s)—Dual Core 35 W
(for model 1.1 only)
AMD Turion II P540 Processor (2.4 GHz, 2 MB L2 cache, 1066 MHz, 3.6 GT/s)—Dual Core 25 W
(for model 1.1 only)
AMD Turion II N550 Processor (2.6 GHz, 2 MB L2 cache, 1066 MHz, 3.6 GT/s)—Dual Core 35 W
(for model 1.1 only)
AMD Phenom II N640 Processor (2.9 GHz, 2 MB total L2 cache, 1066 MHz)—Quad Core 35 W
(for model 1.1 only)
AMD Phenom II P840 Processor (1.9 GHz, 2 MB total L2 cache, 1066 MHz) (for model 1.1 only)616335-001
594167-001
594164-001
594171-001
616343-001
616334-001
616347-001
616337-001
616344-001
AMD Phenom II N850 Processor (2.2 GHz, 2 MB total L2 cache, 1066 MHz) (for model 1.1 only)616345-001
AMD Phenom II P940 Processor (1.7 GHz, 1.5 MB L2 cache, 1066 MHz, 3.6 GT/s) (for model 1.1
only)
AMD Phenom II P950 Processor (2.1 GHz, 1.5 MB L2 cache, 1066 MHz, 3.6 GT/s)—Triple Core
35 W (for model 1.1 only)
AMD Turion II P560 Processor (2.5 GHz, 2 MB L2 cache 1066 MHz)-Dual core 35 W (for model
1.2 only)
AMD Athlon II N370 Processor (2.5 GHz, 1 MB L2 cache 1066 MHz)-Dual core 35 W (for model
1.2 only)
AMD Turion II N570 Processor (2.7 GHz, 2 MB L2 cache 1066 MHz)-Dual core35 W (for model
1.2 only)
AMD Phenom II N970 Processor (2.2 GHZ 2 MB L2 cache 1333 MHz)—Quad core (for model 1.2
only)
616336-001
616346-001
634691-001
634686-001
634690-001
645496-001
ENWWComponent replacement procedures85
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DescriptionSpare part number
AMD Phenom II P960 Processor (1.8 GHZ 2 MB L2 cache 1066 MHz)-Quad core 25 W (for model
1.2 only)
AMD Phenom II N870 Processor (2.3 GHZ 1.5 MB L2 cache 1333 MHz)—Triple core (for model
1.2 only)
AMD Phenom II P860 Processor (2 GHZ 1.5 MB L2 cache 1066 MHz)—Triple core 25 W (for
model 1.2 only)
AMD Phenom II N660 Processor (3.0 GHz 2 MB L2 cache 1333 MHz)—Dual core 35 W (for
model 1.2 only)
AMD Phenom II P650 Processor (2.6 GHZ 2 MB L2 cache)-25 W (for model 1.2 only)634687-001
AMD Athlon II P360 Discrete Processor (2.3 GHz 1.0 MB L2 cache 1066 MHz)-Dual core 35 W
(for model 1.2 only)
AMD Champlain V160 Processor (2.4 GHz 512 MB L2 cache 1066 MHz)-Single core 25 W (for
model 1.2 only)
634689-001
635495-001
634688-001
635494-001
636635-001
636634-001
Before removing the processor:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on
the computer, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first disconnecting the power cord from the AC
outlet and then disconnecting the AC adapter from the computer.
4.Remove the battery (see
Battery on page 46).
5.Remove the following components:
a.Hard drive (see
b.Optical drive (see
c.Keyboard (see
d.Top cover (see
e.Speaker assembly (see
f.Display assembly (see
g.System board (see
h.Fan/heat sink assembly (see
Hard drive on page 47)
Optical drive on page 50)
Keyboard on page 57)
Top cover on page 59)
Speaker assembly on page 62)
Display assembly on page 70)
System board on page 76)
Fan/heat sink assembly on page 81)
Remove the processor:
1.Turn the processor locking screw (1) one-half turn counterclockwise until you hear a click.
86Chapter 4 Removal and replacement proceduresENWW
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2.Lift the processor (2) straight up and remove it.
NOTE:The gold triangle (3) on the processor must be aligned with the triangle icon (4)
embossed on the processor socket when you install the processor.
Reverse this procedure to install the processor.
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88Chapter 4 Removal and replacement proceduresENWW
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5Setup Utility
Computer Setup in Windows 7
To view the drives installed on the computer, select Start > Computer.
On models with a secondary hard drive (drive D), the optical drive becomes drive E. The next drive
added to the system, such as a new USB drive, is be assigned the next available drive letter.
Starting Setup Utility
Setup Utility is a ROM-based information and customization utility that can be used even when the
Windows operating system is not working.
The utility reports information about the computer and provides settings for startup, security, and
other preferences.
To start Setup Utility:
Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for
▲
Startup Menu message appears in the lower-left corner of the screen, press the f10 key.
– or –
1.Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for
Startup Menu message appears in the lower-left corner of the screen, press the esc key.
2.When the Startup Menu appears, press the f10 key.
Using Setup Utility
Changing the language of Setup Utility
The following procedure explains how to change the language of Setup Utility. If Setup Utility is not
already running, begin at step 1. If Setup Utility is already running, begin at step 2.
1.Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for
Startup Menu message appears in the lower-left corner of the screen, press the f10 key.
– or –
Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for
Startup Menu message is appears in the lower-left corner of the screen, press the esc key.
When the Startup Menu displays, press the f10 key.
2.Use the arrow keys to select System Configuration > Language, and then press the enter key.
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3.Use the arrow keys to select a language, and then press enter key.
4.When a confirmation prompt with your language selected displays, press the enter key.
5.To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving
Changes, and then press the enter key.
Changes goes into effect immediately.
Navigating and selecting in Setup Utility
Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and
selection are by keystroke.
To choose a menu or a menu item, use the arrow keys.
●
To choose an item in a list or to toggle a field, for example an Enable/Disable field, use either the
●
arrow keys or the f5 or f6 keys.
To select an item, press the enter key.
●
To close a text box or return to the menu display, press the esc key.
●
To display additional navigation and selection information while Setup Utility is open, press the
●
f1 key.
Displaying system information
The following procedure explains how to display system information in Setup Utility. If Setup Utility is
not open, begin at step 1. If Setup Utility is open, begin at step 2.
1.Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for
Startup Menu message displays in the lower-left corner of the screen, press the f10 key.
– or –
Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for
Startup Menu message displays in the lower-left corner of the screen, press the esc key. When
the Startup Menu displays, press thef10 key.
2.Select the Main menu. System information such as the system time and date, and identification
information about the computer is displayed.
3.To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit
Discarding Changes, and then press the enter key.
90Chapter 5 Setup UtilityENWW
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