HP f10 Troubleshooting Manual

Troubleshooting Guide

HP t510 Thin Client

© Copyright 2012 Hewlett-Packard
Development Company, L.P. The
information contained herein is subject to
change without notice.

Microsoft and Windows are trademarks of
Microsoft Corporation in the U.S. and other
countries.

The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.

This document contains proprietary
information that is protected by copyright.
No part of this document may be
photocopied, reproduced, or translated to
another language without the prior written
consent of Hewlett-Packard Company.

First Edition (March 2012)

Document Part Number: 685973-001

About This Book

WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily

harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in

damage to equipment or loss of information.

NOTE: Text set off in this manner provides important supplemental information.

iii

iv About This Book

Table of contents

1 Product Description ........................................................................................................................................ 1

Product features ................................................................................................................................... 2

Serial Number Location ....................................................................................................... 2

Front Panel Components ..................................................................................................... 2

Top Components ................................................................................................................. 3

Rear Panel Components ..................................................................................................... 4

Using the Power Cord Retention Slot .................................................................................. 5

2 Hardware Changes ......................................................................................................................................... 6

General Hardware Installation Sequence ............................................................................................. 6

Installing the Antenna (Wireless Models) ............................................................................................. 8

Installing the Rubber Feet .................................................................................................................... 8

Installing the Stand ............................................................................................................................... 9

Removing the Stand ........................................................................................................................... 10

Removing and Replacing the Secure USB Compartment Cover ....................................................... 10

Removing the Secure USB Compartment Cover .............................................................. 10

Replacing the Secure USB Compartment Cover ............................................................... 11

Removing and Replacing the Side Access Panel and Metal Side Cover ........................................... 12

Removing the Side Access Panel and Metal Side Cover .................................................. 12

Replacing the Metal Side Cover and Side Access Panel .................................................. 13

Installing Thin Client Options .............................................................................................................. 14

Installing the USB Device .................................................................................................. 14

Removing and Replacing the Battery ................................................................................ 15

Installing a Secondary Flash Memory Module ................................................................... 17

External Drives .................................................................................................................. 18

3 BIOS Settings, (F10) Utility .......................................................................................................................... 19

Using the BIOS Settings ..................................................................................................................... 19

Changing BIOS Settings from the repset utility ................................................................. 19

Changing BIOS Settings Using the F10 Utility ................................................................... 20

Setup Utility—System Information ..................................................................................... 21

v

Setup Utility—Standard CMOS Features .......................................................................... 21

Setup Utility—Advanced BIOS Features ........................................................................... 21

Setup Utility—Integrated Peripherals ................................................................................. 22

Setup Utility—Power Management Setup ......................................................................... 23

Setup Utility—Utility Task Actions ...................................................................................... 23

4 Diagnostics and Troubleshooting ............................................................................................................... 24

LEDs ................................................................................................................................................... 24

Power-On Sequence .......................................................................................................................... 25

Power-On Diagnostic Tests ................................................................................................................ 25

Beep Codes ........................................................................................................................................ 26

POST Error Messages ....................................................................................................................... 26

Troubleshooting .................................................................................................................................. 27

Basic Troubleshooting ....................................................................................................... 27

Diskless (No-Flash) Unit Troubleshooting ......................................................................... 28

Troubleshooting Flowcharts ............................................................................................... 30

Initial Troubleshooting ....................................................................................... 30

Initial Troubleshooting Part 2 ............................................................................ 31

No Power, Part 1 ............................................................................................... 32

No Power, Part 2 ............................................................................................... 33

No Power, Part 3 ............................................................................................... 34

No Video, Part 1 ................................................................................................ 35

No Video, Part 2 ................................................................................................ 36

No Video, Part 3 ................................................................................................ 37

No Video, Part 4 ................................................................................................ 38

Error Messages ................................................................................................. 39

NO OS Loading ................................................................................................. 40

OS Not Loading from Flash ............................................................................... 41

Non-Functioning Pointing Device or Keyboard ................................................. 42

No Internal Network Connection ....................................................................... 43

No Audio ........................................................................................................... 44

No IP Address ................................................................................................... 45

Booting in Continuous Loop .............................................................................. 46

5 Restoring the Flash Image ........................................................................................................................... 47

System Requirements ........................................................................................................................ 47

Getting Started ................................................................................................................................... 47

Creating an ISO Image ....................................................................................................................... 48

Formatting a USB Flash Drive ............................................................................................................ 48

Unpacking the Image and Tools for Deployment ............................................................................... 49

Deploying with PXE ............................................................................................................................ 49

vi

Appendix A Specifications .............................................................................................................................. 50

Appendix B Adding an Image Restore Tool .................................................................................................. 52

Appendix C Configuring a PXE Server .......................................................................................................... 53

Prerequisites ...................................................................................................................................... 53

Installing Remote Installation Services (RIS PXE Server) ................................................................. 53

Authorizing Remote Installation Services (RIS PXE Server) .............................................................. 53

Configuring Remote Installation Services .......................................................................................... 54

Set User Permissions on the Active Directory Server ........................................................................ 54

RIS Menu ........................................................................................................................................... 55

Creating Network Bootable Disk to Map Drives ................................................................................. 55

For More Information .......................................................................................................................... 55

Appendix D FTP Update .................................................................................................................................. 56

Server Requirements ......................................................................................................................... 56

DCHP Server ..................................................................................................................... 56

FTP Server ........................................................................................................................ 56

Description ......................................................................................................................................... 57

Host Settings ...................................................................................................................................... 57

Select Image to Update ...................................................................................................................... 58

Appendix E System BIOS ................................................................................................................................ 60

Restoring a Corrupt BIOS .................................................................................................................. 60

Updating a BIOS ................................................................................................................................ 60

Appendix F Electrostatic Discharge .............................................................................................................. 62

Preventing Electrostatic Damage ....................................................................................................... 62

Grounding Methods ............................................................................................................................ 62

Index ................................................................................................................................................................... 63

vii

viii

1 Product Description

The following features are common to all HP thin clients:

● No hard drives or diskette drives

●

5 minute hardware setup time

●

central deployment and management using HP Management Solutions

The following features are specific to the HP t510 Thin Clients:

●

VIA Eden X2 u4200 1 GHz processor

● VIA VX900 chipset

● Single Channel DDR3 at 800 MHz; 2 GB minimum RAM expandable to 4 GB

●

IDE Flash module, minimum 1 GB (ThinPro, Smart Zero Client), 2 GB (WES9), 4 GB maximum
(WES7)

● Broadcom 57780 LAN (Embedded)

●

Mini PCI-E Internal Wireless LAN (option) with external antenna (Atheros a/b/g/n)

●

VESA mounts - Quick Release support

●

2 Secure USB 2.0 internal ports

●

Kensington Lock slot

● 65W, 19V power supply

● I/O ports: DVI-I and DVI-D, 2 front USB, 2 secure Internal USB, 2 rear USB, 1 serial port,1

parallel port, PS2 keyboard and mouse, 1 Gb RJ45, front Audio jacks – Mic in, Line/Headphone
out

●

Preinstalled support for Citrix, VMware, and Microsoft client virtualization environments

●

HP Easy Tools

Operating systems

The t510 thin client uses supports WES9, WES7, Linux ThinPro and Smart Zero Client.

Operating systems 1

Product features

For more information, refer to the model-specific QuickSpecs at http://h18004.www1.hp.com/

products/quickspecs/QuickSpecs_Archives/QuickSpecs_Archives.html.

Serial Number Location

Every thin client includes a unique serial number located as shown in the following illustration. Have
this number available when contacting HP customer service for assistance.

Figure 1-1 Serial number location

Front Panel Components

For more information, http://www.hp.com and search for your specific thin client model to find the
model-specific QuickSpecs.

Figure 1-2 Front panel components

(1) Secure USB compartment (4) Line-in (microphone) connector

(2) Power button (5) Line-out (headphone) audio connector

(3) Flash drive activity LED (6) Universal serial bus (USB) connectors (2)

2 Chapter 1 Product Description

Top Components

For more information, http://www.hp.com and search for your specific thin client model to find the
model-specific QuickSpecs.

The secure USB compartment allows you to use two USB devices in a secured location.

Figure 1-3 Top components, external view

(1) Cable lock slot

(2) Secure USB compartment

Figure 1-4 Top components, internal view

(1) Cable lock slot

(2) Secure USB compartment ports (2)

(3) USB cable management features

Product features 3

Rear Panel Components

For more information, http://www.hp.com and search for your specific thin client model to find the
model-specific QuickSpecs.

Figure 1-5 Rear panel components

(1) Wireless antenna* (7) Universal serial bus (USB) connectors (2)

(2) Ethernet RJ-45 connector (8) DVI-D connector

(3) PS/2 connectors (2) (9) DVI-I connector

(4) Parallel connector (10) Serial connector

(5) Power cord retention slot (11) Power connector

(6) Secure USB compartment cable routing slot

*Available on some models. Refer to the model-specific QuickSpecs at www.hp.com for details.

The wireless antenna allows you to send and receive wireless signals to communicate with wireless
local area networks (WLAN).

4 Chapter 1 Product Description

Using the Power Cord Retention Slot

To prevent accidental disconnection, press a loop of the power cord into the power cord retention
slot.

Figure 1-6 Power cord retention slot

Product features 5

2 Hardware Changes

General Hardware Installation Sequence

To ensure the proper installation thin client hardware components:

1. Back up any data, if necessary.

2. If the thin client is powered on:

a. Turn off the computer properly through the operating system, then turn off any external

devices.

b. Disconnect the power cord from the power outlet and disconnect any external devices.

c. Disconnect any external devices or cables, such as an antenna or cable lock.

WARNING! To reduce the risk of personal injury from electrical shock and/or hot surfaces, be

sure to disconnect the power cord from the wall outlet and allow the internal system components
to cool before touching.

WARNING! To reduce the risk of electrical shock, fire, or damage to the equipment, do not

plug telecommunications or telephone connectors into the network interface controller (NIC)
receptacles.

CAUTION: Static electricity can damage the electronic components of the thin client or

optional equipment. Before beginning these procedures, ensure that you are discharged of static
electricity by briefly touching a grounded metal object. See

Electrostatic Discharge on page 62

for more information.

3. Remove the secure USB compartment cover. See Removing and Replacing the Secure USB

Compartment Cover on page 10 for more information.

4. Remove the stand, if it is installed. See

Removing the Stand on page 10 for more information.

5. Remove the side access panel and metal side cover. See

Removing and Replacing the Side

Access Panel and Metal Side Cover on page 12 for more information.

6. Remove any hardware that you will replace.

7. Install or replace equipment. For removal and replacement procedures, see the following

sections:

●

Installing the USB Device on page 14

●

Removing and Replacing the Battery on page 15

●

Installing a Secondary Flash Memory Module on page 17

6 Chapter 2 Hardware Changes

NOTE: Option kits include more detailed installation instructions.

8. Replace the side access panel and metal side cover. See Removing and Replacing the Side

Access Panel and Metal Side Cover on page 12.

9. Replace the secure USB compartment cover. See

Removing and Replacing the Secure USB

Compartment Cover on page 10.

10. Reconnect any external devices and power cords.

11. Turn on the monitor, the thin client, and any devices you want to test.

12. Load any necessary drivers.

NOTE: You can download select hardware drivers from HP. Go to http://www.hp.com and

search for your specific thin client model.

13. Reconfigure the thin client, if necessary.

General Hardware Installation Sequence 7

Installing the Antenna (Wireless Models)

▲

Screw the antenna in place on the rear of the thin client.

Figure 2-1 Installing the antenna

CAUTION: To prevent damage to the antenna mounting, do not overtighten the antenna.

Installing the Rubber Feet

You may want to use your thin client in a horizontal orientation. You can install self-adhesive rubber
feet at the corners of the left side of the unit. The rubber feet help keep the unit safely in place.

CAUTION: If you use the thin client in a horizontal orientation without the rubber feet, it may slide

and result in equipment damage.

To install the rubber feet:

1. Remove the feet from their backing.

2. Align the feet with their holes and press them in securely.

Figure 2-2 Installing the rubber feet

8 Chapter 2 Hardware Changes

Installing the Stand

If you want to use the thin client in a vertical orientation, you will need to install the stand for stability.

To install the stand:

1. Turn unit upside down.

2. Position the stand with the wide part toward the front of the unit. Align the tabs on the stand with

the slots on the bottom of the unit.

3. Insert the tabs into the slots (1) and slide the stand toward the front of the unit until it locks into

place (2).

Figure 2-3 Installing the stand

Installing the Stand 9

Removing the Stand

To remove the stand:

1. Turn unit upside down.

2. Press down on the tab (1), and then slide the stand toward the rear of the unit and pull it up to

remove it from the unit (2).

Figure 2-4 Removing the stand

Removing and Replacing the Secure USB Compartment
Cover

The secure USB compartment allows you to install two USB devices in a secure location inside the
thin client. The cable management feature allows you to install a USB mouse and a USB keyboard in
this compartment. See

Installing the USB Device on page 14 for more information. Along with

providing a hidden location, the secure USB compartment can be locked by the optional security
cable lock.

CAUTION: The ambient temperature inside of the secure USB compartment can reach up to 55° C

(131° F) in worst case conditions. Make sure the specifications for any device you install in the
compartment indicate the device can tolerate a 55° C (131° F) ambient environment.

NOTE: In addition to following these instructions, follow the detailed instructions that accompany the

accessory you are installing.

Before beginning the installation process, review General Hardware Installation Sequence on page 6
for procedures you should follow before and after installing or replacing hardware.

Removing the Secure USB Compartment Cover

Use the following procedure to remove the secure USB compartment cover.

WARNING! Before removing the secure USB compartment cover, ensure that the thin client is

turned off and the power cord is disconnected from the electrical outlet.

10 Chapter 2 Hardware Changes

To remove the secure USB compartment cover:

1. Toward the rear of the thin client's compartment cover, remove the screw that secures the

compartment cover to the unit (1).

2. Push the compartment cover about .6 cm (1/4 inch) toward the front of the unit (2) and lift it off

the unit (3).

Figure 2-5 Removing the secure USB compartment cover

Replacing the Secure USB Compartment Cover

To replace the secure compartment cover:

1. Place the cover on top of the unit so it is offset about 0.6 cm (1/4 inch) toward the front of the

unit, allowing the tabs on the cover to align with the slots on the chassis (1).

2. Slide the cover toward the back of the unit until the cover is flush with the chassis (2).

3. Replace the screw (3).

Figure 2-6 Replacing the secure compartment cover

Removing and Replacing the Secure USB Compartment Cover 11

Removing and Replacing the Side Access Panel and
Metal Side Cover

Removing the Side Access Panel and Metal Side Cover

WARNING! Before removing the side access panel, ensure that the thin client is turned off and the

power cord is disconnected from the electrical outlet.

To remove the access panel:

1. Remove the secure compartment cover (1). For more information, see

Removing the Secure

USB Compartment Cover on page 10.

2. Remove the stand, if it is installed (2). See

Removing the Stand on page 10 for more

information.

3. Lay the unit flat on a stable surface with the right side up and the left side down.

4. Slide the access panel about 3 mm (1/8 inch) toward the top of the unit (2), and then lift the

access panel up and off the unit (3).

Figure 2-7 Removing the side access panel

To remove the metal side cover:

NOTE: You must remove the metal side cover to access internal components such as the battery or

the memory.

1. Remove the four screws that secure the metal side cover to the chassis (1).

12 Chapter 2 Hardware Changes

2. Lift the metal side cover, rear side first, off the unit (2).

Figure 2-8 Removing the metal side cover

Replacing the Metal Side Cover and Side Access Panel

To replace the metal side cover:

1. Slip the front edge of the metal side cover under the lip on the chassis, lower the front edge, and

then press the metal side cover down into place (1).

2. Insert and tighten the four screws (2).

Figure 2-9 Replacing the metal side cover

To replace the access panel:

1. Align the tabs on the access panel with the slots in the chassis and place the access panel on

the side of the unit, offset about 3 mm (1/8 inch) toward the top of the unit (1).

Removing and Replacing the Side Access Panel and Metal Side Cover 13

2. Slide the access panel toward the bottom of the unit until it is flush with the bottom of the chassis

(2).

3. Replace the secure compartment cover. For more information, see Replacing the Secure USB

Compartment Cover on page 11.

Installing Thin Client Options

Various options can be installed on the thin client:

●

Installing the USB Device on page 14

●

Removing and Replacing the Battery on page 15

●

Installing a Secondary Flash Memory Module on page 17

●

External Drives on page 18

Installing the USB Device

Before beginning the replacement process, review General Hardware Installation Sequence

on page 6 for procedures you should follow before and after installing or replacing hardware.

▲

Insert the USB device into the USB port in the secure USB compartment. See the following
illustration for the location of the ports in the secure USB compartment.

Figure 2-10 USB ports in the secure USB compartment

14 Chapter 2 Hardware Changes

If you install a USB mouse and a USB keyboard in the secure USB compartment, route the cables
around and through the clips, then out the secure cable routing slot, as shown in the following
illustration.

Figure 2-11 Using the secure cable routing slot

Removing and Replacing the Battery

Before beginning the replacement process, review General Hardware Installation Sequence

on page 6 for procedures you should follow before and after installing or replacing hardware.

WARNING! Before removing the side access panel, ensure that the thin client is turned off and the

power cord is disconnected from the electrical outlet.

To remove and replace the battery:

1. Locate the battery on the system board.

Installing Thin Client Options 15

2. To release the battery from its holder, gently push the metal guard that extends above one edge

of the battery very slightly toward the rear of the unit, then lift the battery out (1).

NOTE: Be careful not to bend the metal guard.

Figure 2-12 Removing and replacing the internal battery

3. To insert the new battery, align the replacement battery with the positive side toward the rear of

the unit. Slide one edge of the battery into the slot and push down until the guard snaps over the
edge of the battery (2).

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and
rechargeable batteries. For more information about recycling programs, go to

http://www.hp.com and

search for “recycle”.

Batteries, battery packs, and accumulators should not be disposed of together with the general
household waste. In order to forward them to recycling or proper disposal, please use the public
collection system or return them to HP, an authorized HP partner, or their agents.

The Taiwan EPA requires dry battery manufacturing or importing firms, in accordance with Article 15 or
the Waste Disposal Act, to indicate the recovery marks on the batteries used in sales, giveaways, or
promotions. Contact a qualified Taiwanese recycler for proper battery disposal.

16 Chapter 2 Hardware Changes

Installing a Secondary Flash Memory Module

Before beginning the installation process, review General Hardware Installation Sequence on page 6
for procedures you should follow before and after installing or replacing hardware.

WARNING! You must remove the right side panel to access the system board. Before removing the

side access panel, ensure that the thin client is turned off and the power cord is disconnected from
the electrical outlet.

CAUTION: Static electricity can damage the electronic components of the computer or optional

cards. Before beginning these procedures, ensure that you are discharged of static electricity by
briefly touching a grounded metal object. When handling a memory module, be careful not to touch
any of the contacts. Doing so may damage the module.

To install the secondary flash memory module:

1. Locate the secondary flash memory module socket on the system board.

Figure 2-13 Installing the Secondary Flash Memory Module

2. Insert the flash memory module into the socket on the system board.

NOTE: A flash memory module can be installed in only one way. Line up the hole in the flash

memory module with the retention post on the system board.

3. Press the module connectors firmly into the flash memory module socket, making sure that the

retention post on the system board comes up through the hole in the module.

Installing Thin Client Options 17

External Drives

Various external USB drives are available as options for these thin clients. For more information
about these drives, visit

http://www.hp.com and search for your specific thin client model, or refer to

the instructions that accompany the option.

For more information about available options, visit the HP Web site

http://www.hp.com and search for

your specific thin client model.

18 Chapter 2 Hardware Changes

3 BIOS Settings, (F10) Utility

Using the BIOS Settings

Changing BIOS Settings from the repset utility

Some BIOS settings may be changed locally within the operating system without having to go through
the F10 utility

1

. This table identifies the items that can be controlled with this method.

BIOS Setting Default Value Other Values

1st Boot Device USB ATA Flash, Network, Disabled

2nd Boot Device ATA Flash USB, Network, Disabled

3rd Boot Device Network ATA Flash, USB, Disabled

Boot Up NumLock Off On

F12 Boot Enabled Disabled

Integrated Audio Enabled Disabled

Network Controller Enabled Disabled

Serial Port 1 3F8/IRQ4, other values = 2F8/IRQ3, 3E8/IRQ4,

2E8/IRQ3

Disabled

Parallel Port 378/IRQ7, other values = 278/IRQ5, 3BC/IRQ7 Disabled

PWRON After PWR-Fail Former State On, Off

Wake-on-PME Enabled Disabled

BIOS Wake Up Disabled Enabled, days of the week & time

Asset Tag No 000000000000000000 User input (18 chars)

Setup Password blank User input (8 chars max)

Power-On Password blank User input (8 chars max)

Parallel Mode ECP/EPP Standard, EPP, ECP

ECP Mode Use DMA DMA3 DMA1

USB Controller Enabled Disabled

External USB Ports Enabled Disabled

Halt On All, but Keyboard No Errors

Security Option Setup Always

Using the BIOS Settings 19

USB Keyboard Support Enabled Disabled

USB Mouse Support Disabled Enabled

NOTE: Settings that can be controlled from the operating system with repset can also be controlled

remotely by sending the client an Altiris job that uses the repset tool to apply the setting changes.

Changing BIOS Settings Using the F10 Utility

1. Turn on or restart the thin client.

2. As soon as the thin client is turned on, press F10 when the “press F10” prompt appears on the

screen to enter the Setup Utility.

NOTE: If you do not press F10 at the appropriate time, you must restart the thin client and

again press F10 when the F10=Setup message displays in the task bar at the bottom of the
screen. When the F10 POST Screen display is set to zero seconds, it may be necessary to
press and hold F10 on the keyboard, then power on the thin client.

3. The Setup Utility screen is divided into five menu headings and five task actions.

The Menu Headings are: System Information, Standard CMOS Features, Advanced BIOS
Features, Integrated Peripherals, Power Management Setup

The Task Actions are: Load Factory Defaults, Set Administrative Password, Set User Password,
Save & Exit Setup, Exit without Saving

Use the arrow keys (up and down or left and right) to select the appropriate heading, and then
press Enter. To return to the Setup Utility menu, press the Esc key.

4. To apply and save changes, select Save & Exit Setup.

If you have made changes that you do not want applied, select Exit without Saving.

To reset to original factory settings, select Load Factory Defaults.

CAUTION: Do NOT turn the thin client power off while the ROM is saving the Setup (F10) changes,

because the CMOS could become corrupted. It is safe to turn off the computer only after exiting the
F10 Setup screen.

Table 3-1 Setup (F10) Utility Main Menu

Heading Table

System Information

Setup Utility—System Information on page 21

Standard CMOS Features

Setup Utility—Standard CMOS Features on page 21

Advanced BIOS Features

Setup Utility—Advanced BIOS Features on page 21

Integrated Peripherals

Setup Utility—Integrated Peripherals on page 22

Power Management Setup

Setup Utility—Power Management Setup on page 23

20 Chapter 3 BIOS Settings, (F10) Utility

Setup Utility—System Information

NOTE: Support for specific Setup options may vary depending on the hardware configuration.

Table 3-2 Setup Utility—System Information

Option Description

Product Name (view only)

Processor Type (view only)

Processor Speed (view only)

Amount of flash memory (view only)

Memory size (view only)

System ROM (view only)

Integrated MAC (view only)

UUID (view only)

Chassis Serial # (view only)

Asset Tracking Number (view only)

Asset Tag Enter asset tracking number.

Setup Utility—Standard CMOS Features

Table 3-3 Setup Utility—Standard CMOS Features

Option Description

Date (mm:dd:yy) Allows you to set system date

Time (hh:mm:ss) Allows you to set system time.

IDE Primary Master Indicates ATA Flash settings.

Halt On Allows you to select system response of All Errors, No Errors, or All But Keyboard when POST

Error has been detected. Default is All But Keyboard.

Setup Utility—Advanced BIOS Features

Table 3-4 Setup Utility—Advanced BIOS Features

Option Description

Quick Power-on Self
Test

Allows the system to skip certain tests while booting. This will decrease the time needed to boot
the system. Enabled/Disabled. Default is Enabled

1st Boot Device Select Boot Device Priority. Default is USB.

2nd Boot Device Select Boot Device Priority. Default is ATA Flash.

3rd Boot Device Select Boot Device Priority. Default is Network.

Using the BIOS Settings 21

Table 3-4 Setup Utility—Advanced BIOS Features (continued)

Boot Up Numlock
Status

Select power on state for Numlock. Default is OFF.

Security Option Select whether the Password is required every time the system boots or only when you enter

Setup. Default is Setup.

POST Delay (secs) Set a delay that is added to POST to allow more time to press F10 to enter the Setup Utility.

Default is None.

F12 Boot Enable/Disable F12 network boot. Default is Enabled.

Setup Utility—Integrated Peripherals

Table 3-5 Setup Utility—Integrated Peripherals

Option Description

Integrated Audio Enable or Disable Onboard AC97 Audio controller. Default is Enabled.

Network Controller Enable or Disable Onboard LAN device. Default is enabled.

USB Controller Enable or Disable USB controller. Default is enabled.

Advanced USB
Options

Enable or Disable USB external ports. Default is enabled.

USB External Ports Default is enabled.

USB Keyboard
Support

Allows use of USB keyboard under DOS. Default is enabled.

USB Mouse Support Allows use of USB Mouse under DOS. Default is disabled.

Serial Port 1 Select serial port base IO port address and IRQ. Default is 3F8/IRQ4.

Parallel Port Select parallel port base IO port address and IRQ. Default is 378/IRQ7.

Parallel Mode Select parallel port transfer mode of Standard, EPP, ECP, or ECP/EPP. Default is ECP/EPP.

ECP Mode Use DMA Select DMA channel of 1 or 3 if parallel is operated in ECP mode. Default is 3.

22 Chapter 3 BIOS Settings, (F10) Utility

Setup Utility—Power Management Setup

Table 3-6 Setup Utility—Power Management Setup

Option Description

PWRON After PWR­Fail

When power is lost and comes back, the option determines what power state the system should
go to. Options are Off, On, and Former-Sts. Default is Former-Sts.

Wake on PME Enable/disable system wakeup capability for OnBoard LAN device and PCI card. Default is

enabled.

BIOS Wake up Enable RTC alarm wakeup. Default is disabled.

Day of Week Select the alarm RTC wakeup day of Sunday through Saturday.

Time of Day Select the alarm RTC wakeup time of day (hh:mm).

Eup Lot6 Enable or disable EuP (Energy Using Product) Lot6 power consumption mode. Default is

disabled.

Setup Utility—Utility Task Actions

Table 3-7 Setup (F10) Utility Task Actions

Heading Table

Load Factory Defaults Select Yes or No (Y/N)

Set Administrator Password Allows you to set, change, and disable the administrator password.

Set User Password Allows you to set, change, and disable the user password.

NOTE: When the user password is set, it prevents unauthorized access to the user's

setup. User password provides read-only access to Setup options.

Save & Exit Setup Saves data to CMOS, then exit the Setup Utility.

Exit without Saving Exit the Setup Utility without saving any changes.

Using the BIOS Settings 23

4 Diagnostics and Troubleshooting

LEDs

Table 4-1 Power and IDE Flash Activity LEDs

LED Status

Power LED Off When the unit is plugged into the wall socket and the Power LED is off, the unit is powered off.

However, the network can trigger a Wake On LAN event in order to perform management
functions.

Power LED On Displays during boot sequence and while the unit is on. During boot sequence, hardware

initialization is processed and startup tests are performed on the following:

● Processor initialization

●

Memory detection and initialization

●

Video detection and initialization

NOTE: If one of the tests fails, the unit will simply stop, but the LED will stay on. If the video

test fails, the unit beeps. There are no messages sent to video for any of these failed tests.

NOTE: After the video is initialized, anything that fails will have an error message.

NOTE: RJ-45 LEDs are located inside the RJ-45 connector on the top, rear panel of the thin client. The LEDs are visible

when the connector is installed. Blinking green indicates network activity, and amber indicates a 100MB speed connection.

IDE LED is Off When the unit is powered on and the flash activity light is off, then there is no access to the

system flash.

IDE LED blinks Green Indicates the system is accessing the internal IDE flash.

24 Chapter 4 Diagnostics and Troubleshooting

Power-On Sequence

At power-on, the flash boot block code initializes the hardware to a known state, then performs basic
power-on diagnostic tests to determine the integrity of the hardware. Initialization performs the
following functions:

1. Initializes CPU and memory controller.

2. Initializes VGA software.

3. Initializes and configures all PCI devices.

4. Initializes the video to a known state.

5. Initializes USB devices to a known state.

6. Performs power-on diagnostics. For more information, see

Power-On Diagnostic Tests

on page 25.

7. The unit boots the operating system.

Power-On Diagnostic Tests

The Power-on diagnostics performs basic integrity tests of the hardware to determine its functionality
and configuration. If a diagnostic test fails during hardware initialization the unit simply stops. There
are no messages sent to video.

NOTE: You may try to restart the unit and run through the diagnostic tests a second time to confirm

the first shutdown.

The following table lists the tests that are performed on t5000 units.

Table 4-2 Power-On Diagnostic Test

Test Description

Boot Block Checksum Tests boot block code for proper checksum value

DRAM Simple write/read pattern test of the first 640k of memory

Parallel Port Initiates the port’s driver and determines if the device is present

Serial Port Tests the serial port using simple port verification test to determine if ports are

present

Timer Tests timer interrupt by using polling method

RTC CMOS battery Tests integrity of RTC CMOS battery

NAND flash device Tests for proper NAND flash device ID present

Power-On Sequence 25

Beep Codes

If there are no video errors, the system goes directly to POST messages.

Beep Code Description

1 long, 2 short A video error has occurred and the BIOS cannot initialize the video screen to display any additional

information.

1 long, 3 short System running in boot block recovery mode.

POST Error Messages

Table 4-3 POST Error Messages

POST Error Message Description

BIOS ROM checksum error - System
halted

The checksum of the BIOS code in the BIOS chip is incorrect, indicating the
BIOS code may have become corrupt. To restore a corrupt BIOS, refer to

System BIOS on page 60 or call your local HP Call Center for a diagnosis. For

phone numbers of an HP Call Center near you, visit the following Web site:

http://www.hp.com/cgi-bin/hpsupport/index.pl

CMOS battery failed The CMOS battery is no longer functional. For information on replacing the

battery, refer to

Removing and Replacing the Battery on page 15.

CMOS checksum error - Defaults loaded Checksum of CMOS is incorrect, so the system loads the default equipment

configuration. A checksum error may indicate that CMOS has become corrupt.
A weak battery may have caused this error. Replace the battery if necessary.
For more information, refer to

Removing and Replacing the Battery on page 15.

CPU at nnnn Displays the running speed of the CPU.

Press ESC to skip memory test The user may press Esc to skip the full memory test.

Hard Disk Install Failure Cannot find or initialize the hard drive controller or the drive. Make sure the

controller is installed correctly. If no hard drives are installed, be sure the Hard
Drive selection in Setup is set to NONE.

Keyboard error or no keyboard present Cannot initialize the keyboard. Make sure the keyboard is attached correctly and

no keys are pressed during POST. To purposely configure the system without a
keyboard, set the error halt condition in Setup to HALT ON ALL, BUT
KEYBOARD. The BIOS then ignores the missing keyboard during POST.

Memory Test This message displays during a full memory test, counting down the memory

areas being tested.

Memory Test Fail If POST detects an error during memory testing, additional information appears

giving specifics about the type and location of the memory error.

Override enabled - Defaults loaded If the system cannot boot using the current CMOS configuration, the BIOS can

override the current configuration with a set of BIOS defaults designed for the
most stable, minimal performance system operations.

Press TAB to show POST screen Press the Tab key during POST to display messages hidden by the HP logo.

Error: Non-System disk or disk error The BIOS was unable to find a suitable boot device. For the t5000 Series, this

may mean an uninitialized or corrupt ATA Flash. Reflash the unit. For more
information, refer to

Restoring the Flash Image on page 47.

26 Chapter 4 Diagnostics and Troubleshooting

Troubleshooting

Basic Troubleshooting

If the thin client is experiencing operating problems or will not power on, review the following items.

Table 4-4 Power-On Troubleshooting

Issue Procedures

The thin client unit is experiencing
operating problems.

Ensure that the following connectors are securely plugged into the thin client
unit:

● Power connector

●

Keyboard

●

Mouse

● Network RJ-45 connector

●

Monitor

The thin client unit does not power on. 1. Verify that the power supply is good by installing it on a known working

unit and testing it. If the power supply does not work on the test unit,
replace the power supply.

2. If the unit does not work properly with the replaced power supply, have the

unit serviced.

The thin client unit powers on and displays
a splash screen, but does not connect to
the server.

1. Verify that the network is operating and the network cable is working

properly.

2. Verify that the unit is communicating with the server by having the System

Administrator ping the unit from the server:

◦

If the thin client pings back, then the signal was accepted and the unit
is working. This indicates a configuration issue.

◦ If the thin client does not ping back and the thin client does not

connect to the server, re-image the unit.

No link or activity on the network RJ-45
LEDs or the LEDs do not illuminate
blinking green after powering on the thin
client unit. (The network LEDs are located
inside the RJ-45 connector on the top, rear
panel of the thin client. Indicator lights are
visible when the connector is installed.)

1. Verify that the network is not down.

2. Make sure the RJ-45 cable is good by installing the RJ-45 cable onto a

known working device—if a network signal is detected then the cable is
good.

3. Verify the power supply is good by replacing the power cable to the unit

with a known working power supply cable and testing it.

4. If network LEDs still do not light and you know the power supply is good,

then re-image the unit.

5. If network LEDs still do not light, run the IP configuration procedure.

6. If network LEDs still do not light, have the unit serviced.

Troubleshooting 27

Table 4-4 Power-On Troubleshooting (continued)

A newly connected unknown USB
peripheral does not respond or USB
peripherals connected prior to the newly
connected USB peripheral will not
complete their device actions.

An unknown USB peripheral may be connected and disconnected to a running
platform as long as you do not reboot the system. If problems occur, disconnect
the unknown USB peripheral and reboot the platform.

Video does not display. 1. Verify that the monitor brightness is set to a readable level.

2. Verify the monitor is good by connecting it to a known working computer

and ensure its front LED turns green (assuming the monitor is Energy Star
compliant). If the monitor is defective, replace it with a working monitor
and repeat testing.

3. Re-image the thin client unit and power on the monitor again.

4. Test the thin client unit on a known working monitor. If the monitor does

not display video, replace the thin client unit.

Diskless (No-Flash) Unit Troubleshooting

This section is only for those units that do not have ATA Flash capability. Because there is no ATA
Flash in this model the boot priority sequence is:

●

USB device

● PXE

To troubleshoot the unit:

1. When the unit boots, the monitor should display the following information:

Table 4-5 Diskless Unit Troubleshooting

Item Information Action

MAC Address NIC portion of the system board isOKIf no MAC Address, the system board is at fault.

Contact the Call Center for service.

GUID General system board information If no GUID information, the system board is at fault and

should be replaced.

Client ID Information from server If no Client ID information there is no network

connection. This may be caused by a bad cable, down
server, or a bad system board. Contact the Call Center
for service for the bad system board.

MASK Information from server If no MASK information there is no network connection.

This may be caused by a bad cable, down server, or a
bad system board. Contact the Call Center for service
for the bad system board.

DHCP IP Information from server If no DHCP IP information there is no network

connection. This may be caused by a bad cable, down
server, or a bad system board. Contact the Call Center
for service for the bad system board.

If you are running in an MS RIS PXE environment go to step 2.

28 Chapter 4 Diagnostics and Troubleshooting

If you are running in a Linux environment go to step 3.

2. If you are running in an MS RIS PXE environment press the F12 key to activate the network

service boot as soon as the DHCP IP information appears on the screen.

If the unit does not boot to the network the server is not configured to PXE.

If you missed the F12 cue, the system will try to boot to the ATA flash that is not present. The
message on the screen will read: ERROR: Non-system disk or disk error. Replace and press

any key when ready.

Pressing any key will restart the boot cycle.

3. If you are running in a Linux environment, an error message will appear on the screen if there is

no Client IP. ERROR: Non-system disk or disk error. Replace and press any key when
ready.

Troubleshooting 29

Troubleshooting Flowcharts

Initial Troubleshooting

No

Is there
power?

Go to

No Power

Is the OS

loading?

Go to next page

t5000 Troubleshooting

Flow Chart

B

Yes

No

Beeps,

LEDs,

or error

Yes

No

Go to

No Video

Go to

Error Messages

Go to

No OS Loading

Yes

Is there

video?

Yes

No

Start Intial Troubleshooting

30 Chapter 4 Diagnostics and Troubleshooting

Initial Troubleshooting Part 2

Continued from B

Initial Troubleshooting

No

Keyboard/

mouse

working?

Go to

Non-functioning

pointing device or

keyboard

Windows

desktop

displayed but

can't connect?

Yes

No

Audio

working?

Yes

No

Go to

No internal

network connector

Go to No audio

Go to

No IP address

Yes

NIC

working?

Yes

No

Boot in

continuous

loop?

Go to

Booting in

continuous loop

Troubleshooting 31

No Power, Part 1

No Power, Part 1

No

Is power cord

connected from power

source to brick and

brick to system?

Active
Outlet

Yes

Plug power cord into

brick and power source,

then from brick to

system.

No

Restart thin client

and return to start of

this chart.

No

Using power

strip or UPS?

Yes

Turn off power and

disconnect power

cord

Go to next page

t5000 Troubleshooting

Flow Chart

No Power, Part 2

No Power

(Power LED is off)

Ensure power strip or

UPS is turned on.

Yes

Turn computer off. Plug

power cord into different

active wall outlet.

No

32 Chapter 4 Diagnostics and Troubleshooting

No Power, Part 2

No Power, continued

No Power, Part 2

No

Power

LED on?

Power outlet

active?

Done

Yes

Go to next page

t5000 Troubleshooting

Flow Chart

No Power, Part 3

Plug directly into AC

outlet

Try different

outlet

No

Reseat AC adapter in

thin client and at power

source

Power

on?

Done

Yes

No

No

Yes

Troubleshooting 33

No Power, Part 3

34 Chapter 4 Diagnostics and Troubleshooting

No Video, Part 1

Troubleshooting 35

No Video, Part 2

No Video continued

No Video Part 2

No

Monitor

plugged in

and turned

on?

Yes

Reconnect

monitor to

thin client

(note 3)

Go to next page

t5000 Troubleshooting

Flow Chart

No Video, Part 2

Note:

3. Turn off and unplug thin client
before reconnecting cables.

Video

OK?

Replace

monitor

Done

Plug in and turn

on monitor

Video

OK?

Done

Does unit have added
memory upgrades?

Have the unit serviced.

NOTE: Refer to the Warranty for
coverage information.

Yes

No

Yes

No

No

No

Yes

36 Chapter 4 Diagnostics and Troubleshooting

No Video, Part 3

No Video Part 2 continued

No Video Part 3

Go to next page

t5000 Troubleshooting

Flow Chart

No Video, Part 4

Caution: Power is continuous to the system

board and power supply even when the power
switch is turned off. To prevent damage to the
unit, disconnect the power cord from the power
source or the unit before beginning
disassembly procedures.

Turn off power,

disconnect power

cord, and open

the computer.

Video

OK,

computer

starts?

Done

Replace cover and
power cord, then
restart computer.

Turn off the computer and disconnect power. Replace
components in system one at a time starting with Flash. Test
system after each replacement for video or beeps.

Yes

No

Yes

Reseat flash, then clear
CMOS by removing and

replacing the battery.

Same
symp­toms?

No

CMOS

checksum

error

defaults

loaded

F1-CMOS

checksum error-

defaults loaded

No

Yes

Troubleshooting 37

No Video, Part 4

No Video Part 3 continued

No Video Part 4

Caution: Power is continuous to the system
board and power supply even when the power
switch is turned off. To prevent damage to the
unit, disconnect the power cord from the power
source or the unit before beginning
disassembly procedures.

Restart computer

See codes

or beeps?

Turn off the computer

and disconnect

power. Replace

components in

system one at a time

starting with Flash.

Test system after

each replacement for

video or beeps.

No

Integrated

video?

Yes

Have the unit serviced.
Note: Refer to the
Warranty for coverage
information.

Yes

38 Chapter 4 Diagnostics and Troubleshooting

Error Messages

Error Messages

Caution: Power is continuous to the system
board and power supply even when the power
switch is turned off. To prevent damage to the
unit, disconnect the power cord from the power
source or the unit before beginning
disassembly procedures.

Beeps, CPU or

Keyboard Lights, or

POST error messages

Notes: Short (S) and long (L) beeps will only be
heard if the system has a speaker. LEDs will only
function on PS/2 keyboards, not USB.

Power LED has no color showing. Computer is off.

Power LED glows green. Computer is on.

Beep code - 1 Long, 2 Short. Video controller not
present or incorrectly initialized. Ensure the monitor is
plugged in.

Beep code - 1 Long, 3 Short. ROM failure. Create
ROMPaq diskette and reload ROM. Download the
ROMPaq from the HP Web site at:
http://www.hp.com/products

Troubleshooting 39

NO OS Loading

NO OS Loading
(IDE Flash LED

Blinking Green)

Factory recommended booting priority:

1. USB device

2. Flash

3. Network

OS not loading from:

Note: If USB diskette drive present
and diskette installed, system will not
boot from other USB device.

Flash. Go to

OS Not Loading
from Flash

Network. Go to

No Internal
Network
Connection

40 Chapter 4 Diagnostics and Troubleshooting

OS Not Loading from Flash

* Not for diskless models

OS not loading from flash*

(IDE LED not blinking)

Service the unit
Note: Refer to the Warranty
for coverage information.

Restore image using
the Recovery process.

Done

Done

Boot
from
Flash?

Boot
from
Flash?

Using t5000 F10 Setup,
change boot priority to
factory defaults.

1. USB Device

2. Flash*

3. Network
*Check "Amount of Flash
memory" in system
information table.

Disconnect any USB diskette
drive or USB CD-ROM drive.

Press Ctrl+Alt+Del to reboot.

Yes

No

Yes

No

Troubleshooting 41

Non-Functioning Pointing Device or Keyboard

Non-functioning Pointing

Device or Keyboard

Service the unit
Note: Refer to the Warranty
for coverage information.

Disconnect the non­functioning device
and attach a known
working keyboard/
mouse to the system.

Keyboard
or mouse
working?

Working?

Pointing device or
keyboard not operating
properly.

F10 Setup to enable USB
controller.

Press Ctrl+Alt+Del to reboot.

Done

Yes

No

Done

Yes

No
Reseat keyboard or
mouse and disconnect
other devices.

Reimage device using the
recovery process.

Working?

Done

Yes

Press Ctrl+Alt+Del to reboot.

No

42 Chapter 4 Diagnostics and Troubleshooting

No Internal Network Connection

No Internal Network

Connection

Note: Yellow or green LED on
NIC connector indicates an
active jack.

Replace cable or
have jack activated.

Keyboard
or mouse
working?

Done

Yes

No

Call your local HP Call Center
for a diagnosis. To locate a
local phone number, visit the
HP Web site at:
http://www.hp.com/cgi­bin/hpsupport/index.pl

OK?

Reimage using
recovery process.

NIC

configured

in OS?

No

Yes

No

Troubleshooting 43

No Audio

No Audio

Audio?

Done

Turn up volume for internal

and external speakers.

Yes

Take the following actions:

1. Reseat speaker cable.

2. Replace speaker.
Note: Refer to Warranty for
coverage information.

Restore image using

the Recovery process.

Done

N

Is Volume Control or Media
Player muted? If so, change the
setting.

Are speaker connectors in
correct jacks? Try both audio

j

acks.

In Control Panel's Sound and
Audio, does the Audio tab
indicate whether the unit sees
its audio hardware?

Yes

Audio?

Disconnect any

external speakers

Audio?

Audio?

Yes

Done

N

Yes

N

N

Yes

N

44 Chapter 4 Diagnostics and Troubleshooting

No IP Address

No IP Address

Replace network

cable.

Contact Server Administrator

to verify DCHP, DNS services

started.

Reimage device

using restore

Done

Service the unit.
Note: Refer to the Warranty for
coverage information.

Ping

Loopback

OK?

Reboot unit and

server.

N

Yes

N

Yes

N

Thin client
have a valid
IP address?

Done

Ping

Gateway

OK?

Ping

Server by

name OK?

Thin client
have a valid
IP address?

N

N

Yes

Done

Yes

Yes

Troubleshooting 45

Booting in Continuous Loop

Booting in Continuous

Loop

Yes

Done

Reboot the thin client

No

No

Service the unit.
Note: Refer to the
Warranty for coverage
information.

Reimage the system.

Yes

Boot
OK?

Boot
OK?

Boot
OK?

Using t5000 F10 Setup, change boot
priority to factory defaults.

1. USB Device

2. Flash*

3. Network
*Check "Amount of Flash memory" in
system information table.

Reboot the thin client

If you are using XPe OS, disable the

write filter. Chek that Altiris 5.6

Deployment server is being used.

Reboot the thin client

Yes

Yes

No

t5000 Troubleshooting Flow Chart
End

46 Chapter 4 Diagnostics and Troubleshooting

5 Restoring the Flash Image

System Requirements

To create a recovery device for the purpose of reflashing or restoring the software image on the DOM
(Disk On Module of ATA Flash), you will need the following:

●

A computer running Microsoft Windows 2000 Professional or Microsoft Windows XP
Professional

● One or more HP Compaq t5000 Series Thin Clients

●

CD-R or CD-RW drive (if using the ISO Image option)

●

512-MB USB flash device for Windows XP Embedded or Windows Embedded Standard (WES)
(if using the USB format) or Linux.

This restore method will not work with all USB flash devices. USB flash devices with
multiple partitions generally do not support this restore method. The range of USB flash devices
available on the market is constantly changing. Not all USB flash devices have been tested with
the HP Compaq Thin Client Imaging Tool.

●

USB CD-ROM drive for thin client (if using the ISO Image option)

Before using the utility, you must download the appropriate image from

http://www.hp.com/sbso/

bussupport.html.

Getting Started

There are three deployment options supported by this utility. You can choose to do one or more of the
following using your personal computer:

●

Generate an ISO image to use with CD creation software to create a bootable CD for
deployment using a USB CD-ROM drive.

● Create a bootable flash image on a USB flash device.

●

Unbundle the image to a directory for use in a custom deployment scenario or PXE image.

Download and run the Package-for-the-Web deliverable (an .exe file) that contains the original factory
image for the thin client. The HP Compaq Thin Client Imaging Tool (CRStart.exe) runs automatically.

System Requirements 47

Choose one of the deployment options: Each option is described in the following paragraphs.

●

ISO Image

●

USB Format

●

Deployment

During the restore process, the thin client flash drive will be reformatted and all data on it will
be erased before the system image is copied to it. To prevent loss of data, be sure that you
have saved any user-created data from the flash drive. During the first restart of the thin client
following the restore process, it may take approximately 15 minutes to unbundle the software
before the Windows Desktop is displayed.

Creating an ISO Image

1. Click ISO Image.

2. When prompted, enter a file name for the generated ISO file.

Once this process is complete, use the generated ISO file to create a bootable restore CD with
your CD creation software.

3. Connect a USB CD-ROM drive to the thin client. Only one bootable USB device may be

attached to the thin client during this process.

4. Insert the bootable restore CD into the CD-ROM drive.

5. Restart the thin client.

6. When prompted Do you want to continue? [Y/N], click Y to begin the image restore process on

the thin client.

Formatting a USB Flash Drive

CAUTION: To prevent loss of data, be sure that you have saved any user-created data from the

USB drive to another drive.

1. Connect your USB flash drive to your computer. Ensure that only one USB flash drive is

connected to the system.

2. Click USB Format.

3. Select the USB drive from the list, using the up and down arrows to display the correct drive

letter. (If the USB drive does not appear in the list, click Update Drives, then scroll through the
list again.)

During the next step, the USB drive will be reformatted and all data on it will be erased before
the bootable image is copied to it. To prevent loss of data, be sure that you have saved any data
from the USB drive to another drive.

4. Click Format.

Connect the bootable USB flash device to the thin client. Only one bootable USB device may be
attached to the thin client during this process.

48 Chapter 5 Restoring the Flash Image

5. Restart the thin client.

6. When prompted Do you want to continue? [Y/N] click Y to begin the image restore process on

the thin client.

Unpacking the Image and Tools for Deployment

1. Click Deployment.

2. When prompted, select the destination directory for the imaging tools and image.

The components that comprise DSKIMG.BIN are then unbundled. When this process is complete,
there are three new files: IBR.EXE (the image restoration utility), FLASH.xx (the OS image), and
README.TXT

NOTE: Linux uses the file name FLASH.DD while other operating system images use FLASH.IMG

Deploying with PXE

1. Ensure that IBR.exe and Flash.img are stored in the same directory on the server.

2. Add [full path]\IBR.exe -y [full path]\Flash.img hd0 to the PXE command file,

and then run it.

To view the IBR command line options: At the command prompt, type IBR.EXE /? and press Enter.

Refer to

Configuring a PXE Server on page 53 for instructions about setting up a PXE Server using

Microsoft RIS. See your documentation if using a different PXE server, such as Altiris Deployment
Solution.

Unpacking the Image and Tools for Deployment 49

A Specifications

Table A-1 HP t510 Thin Client

Dimensions

Width

Height (without stand)

Height (with stand)

Depth

58.42 mm

209.55 mm

219.70 mm

215.90 mm

2.30 in.

8.25 in

8.65 In

8.50 in.

Approximate Weight 1.36 kg 3.00 lb

Temperature Range (fanless design)*

Operating**

(max. rate of change is 10° C per hour or 18° F per hour)

Nonoperating

(max. rate of change is 20° C per hour or 36° F per hour)

10° to 40° C

-30° to 60° C

50° to 104° F

-22° to 140° F

*Specifications are at sea level with altitude derating of
1° C/300m (1.8° F/1000ft) to a maximum of 3Km
(10,000ft), with no direct, sustained sunlight. Upper limit
may be limited by the type and number of options
installed.

** The operating temperature range when the thin
client is attached to a flat panel using the HP Quick
Release is 50° to 95° F (10° to 35° C).

Relative Humidity (non-condensing)

Operating

(max. wet bulb temperature is 28° C or 84.2° F)

Nonoperating

(max. wet bulb temperature is 38.7° C or 101.6° F)

10–90%

5–95%

10–90%

5–95%

Maximum Altitude (unpressurized)

Operating

(max. allowed rate of change is 457m per minute or 1500
ft per minute)

Nonoperating

(max. allowed rate of change is 457m per minute or 1500
ft per minute)

3048 m

9144 m

10,000 ft

30,000 ft

50 Appendix A Specifications

Table A-1 HP t510 Thin Client (continued)

Power Supply

Operating Voltage Range

Rated Line Frequency

100–240 VAC

50–60 Hz

100–240 VAC

50–60 Hz

Power Output (maximum) 65 W 65 W

Rated Output Current (maximum) 3.42 A 3.42 A

Output Voltage +19 V DC +19 V DC

51

B Adding an Image Restore Tool

1. Ensure that the boot order is set to use the Network as the first boot device.

2. Ensure that IBR.exe (Image Restore) and Flash.dd are stored in the same directory on the

server.

(e.g., c:\program files\altiris\express\deployment server\images)

3. From the Altiris Deployment Server Console, click File > New > Job.

4. Enter a unique name for the job that you will use to deploy the original thin client image.

5. Click the name of the new job.

6. Near the upper right side of the screen, click Add.

7. Select Run Script from the menu.

8. Type [full path]: images\ibr\exe-y\images\flash.xx hd0

NOTE: Linux uses the file name FLASH.DD while other operating system images use

FLASH.IMG

9. Under In which OS would you like to run this script, click DOS.

10. Click Finish.

11. You can now drag and drop the job onto the appropriate machine(s) or schedule it to run later,

depending on your needs. Refer to the documentation for Altiris Deployment Solution
(

http://www.altiris.com/support/documentation) for more detailed information.

52 Appendix B Adding an Image Restore Tool

C Configuring a PXE Server

Prerequisites

The services listed below must be running, and they may be running on different servers:

●

Domain Name Service (DNS)

●

Active Directory DHCP

● Remote Installation Services (RIS) on Microsoft Windows 2000 Server

This documentation covers RIS setup, and assumes that servers 1, 2, and 3 (above) are already set
up. The RIS PXE Server must be equipped with two or more hard drives. Remote Installation
Services and Windows 2000 Server cannot be installed on the same drive; nor will RIS work on a
double partition of Windows 2000 Server. You must first format the drive on which RIS is installed
using NTFS.

Installing Remote Installation Services (RIS PXE Server)

1. From the Windows 2000 Server, log on to the domain using an account that has Administrator

privileges on the server.

2. From the Windows Control Panel, double-click on Add/Remove Programs.

3. Double-click Add/Remove Windows Components.

4. Select Remote Installation Services, and then click Next (Insert Windows 2000 Server CD into

the CD-ROM drive, if prompted).

5. Restart the computer after the wizard has finished installing the service.

Authorizing Remote Installation Services (RIS PXE
Server)

If you have installed RIS on a server other than the server running DHCP, authorize PXE with DHCP
as follows:

1. Record the IP address of the RIS PXE Server.

2. Log on to the DHCP Server as administrator.

3. From the Control Panel, double-click Administrative Tools.

4. Double-click DHCP.

Prerequisites 53

5. Right-click DHCP (just above the domain name) and select Manage Authorized Servers.

6. Click Authorize.

7. Type the IP address of your RIS PXE server, and then click OK.

8. Click OK.

9. Log off from the DHCP Server.

Configuring Remote Installation Services

Use the default option to have RIS install on second hard drive (D:\ or E:\).

1. Click Start > Run.

2. Type Risetup.exe and click Next.

3. Click Next.

4. Select Respond to client computers requesting service.

5. Click Next.

6. Insert the Windows 2000 Professional CD into the CD-ROM drive and enter the path to the CD-

ROM drive (usually drive D:\ or E:\).

7. Click Next.

8. Click Next.

9. Click Next.

10. When the installation is complete, click Finish.

Set User Permissions on the Active Directory Server

On the active directory server:

1. Click Start > Programs > Administrative Tools.

2. Click Active Directory Users and Computers.

3. Right-click on the appropriate domain name.

4. Click Delegate Control.

5. Click Next.

6. Click Add to add users.

7. Highlight Everyone and click Add.

8. Click OK.

9. Click Next.

10. Select Join a Computer to the Domain.

54 Appendix C Configuring a PXE Server

11. Click Next.

12. Click Finish.

RIS Menu

1. Install the RIS menu of your choice.

2. Configure the RIS menu.

3. Refer to the help file provided by the RIS menu for instructions on creating a network bootable

diskette and RIS menu for PXE.

Creating Network Bootable Disk to Map Drives

Create a network boot disk to map drives.

Refer to the Microsoft Web site for instructions about creating a network bootable diskette.

For More Information

HP Compaq t5000 Series Documentation (including white papers discussing software deployment
methods):

http://welcome.hp.com/country/us/en/support.html?pageDisplay=support. Type your model number

into the for product box and navigate to the Manuals link.

Altiris Deployment Solution Documentation:

http://www.altiris.com/support/documentation/

RIS Menu 55

D FTP Update

HP FTP Image Update Client is a utility that allows image update from an FTP share to an HP thin
client system running the Windows Embedded Standard (WES) operating system.

FTP Image Update is only provided on the t5570 WES image.

For FTP Image Update to function properly, it requires the following available free space on the client:

● Approximately 200MB of flash

●

Approximately 250MB of RAM

FTP Image Update over wireless is not supported

For greater usage flexibility and to take advantage of all the features provided in the latest image, HP
recommends at least:

●

1 GB of flash

●

1 GB of RAM

Server Requirements

DCHP Server

Option 137 should contain a string value specifying an FTP share where the XPe images and WinPE
image are stored.

For example, if the XPe images and WinPE image are stored in ftp://ftpserver/ftpfolder, then the
option DHCP option 137 should contain the following string:

●

ftp://username:password@ftpserver/ftpfolder, if the FTP share is protected

– or –

●

ftp://ftpserver/ftpfolder, if the FTP share allows anonymous access

FTP Server

The XPe images (in .IBR format) and the WinPE image provided by HP must reside in the same
folder on the FTP server.

56 Appendix D FTP Update

Description

The HP FTP Image Update Client can only be run by an administrator on an HP thin client system
which has license to run XP Embedded operating system.

Host Settings

There are two ways to specify host settings:

1. You can manually enter settings by clearing the Get Host Settings from DHCP server check

box and filling in appropriate information to the Host ID, Path, User ID, and Password boxes.

If the FTP share allows anonymous read access, then you can leave the User ID and Password
boxes empty.

If the XPe images and WinPE image are stored in the default (root) folder on the FTP server,
then you can leave the Path box empty or fill the box with /.

2. Automatically through a DHCP option by selecting the Get Host Settings from DHCP server

check box.

These host settings can be saved and committed by clicking on the Save Settings button. When the
applet is invoked again, the settings will be retrieved and the corresponding controls are automatically
populated.

Description 57

Select Image to Update

Once the host settings are entered, either manually or automatically through DHCP, then click the
Refresh Image List button to make the applet query the FTP share for all XPe images whose
targeted BIOS families match the one of the current thin client system, and fill in the drop-list combo
box to the left of the button. You can choose any of the listed images to update/image the system.

When ready, you can click the Run Image Update Now button to proceed with the image update
using the selected image. A confirmation dialog similar to the following is displayed.

Click No to abort the operation. If you click Yes, the HP FTP Image Update Client confirms that the
flash drive has at least 200MB free to host the WinPE image. If the flash drive does not, the following
error message is displayed.

If the flash device has enough memory, the update client starts the download of the WinPE image,
modifies the boot loader to boot to WinPE in the next system restart, and then restarts the system to
continue to the WinPE phase.

Once WinPE is loaded, IBRPE is spawned to image the system’s flash drive using the selected image
from the FTP share. When the imaging completes, IBRPE automatically restarts the system to enter
the FBA phase.

58 Appendix D FTP Update

Select Image to Update 59

ESystem BIOS

Restoring a Corrupt BIOS

If the BIOS on the thin client is corrupt, the BIOS must be restored before the thin client will boot to
the operating system. To restore the BIOS, you will need the following:

●

An external USB diskette drive or USB flash drive connected to the thin client

●

HP Compaq Thin Client t5000 Series System BIOS Softpaq (for the product being restored) on
diskette or USB flash drive

NOTE: The BIOS recovery procedure works the same from USB floppy diskette or USB flash drive.

To restore a corrupted BIOS, complete the following instructions:

1. Place the latest BIOS image file on a USB flash drive or floppy diskette.

2. Rename the BIOS image file to 786R11.ROM for the restore process to work.

3. Insert the USB flash drive or floppy drive with diskette into a port on the corrupted system.

4. Power the system on and observe the USB device activity light flashes indicating the process

has started.

The system will display a message showing the recovery process has started and when it has
finished.

5. When the process is complete, the system reboots. Remove the USB device.

NOTE: The process takes about 45 seconds using a flash drive or about 1.5 minutes using a

floppy drive.

WARNING! Do not turn off power or attempt to reboot the thin client during the recovery

process.

Updating a BIOS

To update the system BIOS, download the Softpaq (for the product being updated) from the HP Web
site at:

http://www.hp.com/, select Software and Driver Downloads, and then enter the model

number of your thin client.

60 Appendix E System BIOS

The Softpaq contains utilities for restoring or updating the system BIOS. Included in the Softpaq are
several methods for changing or updating the BIOS version on your computer. The tools and
appropriate BIOS images are contained in the following Softpaq directories:

●

DOS Flash – DOS utility that can be used locally or with a Preboot eXecution Environment
(PXE) management application to update the system BIOS.

●

WFlash – Windows-based utility used to locally update the system BIOS on individual PCs
through the Windows environment.

●

CEFlash – CE.net-based utility to locally update the system BIOS on individual PCs through the
CE.net environment.

●

LFlash – Linux-based utility to locally update the system BIOS on individual PCs through the
Linux environment.

To determine the BIOS family, version, and date on the thin client, press F10 during system power-on
to run the F10 Setup utility, then select System Information.

To update the system BIOS, complete the following instructions:

1. Download the Softpaq to a directory on your hard drive. The downloaded file is a self-extracting

executable.

2. From that drive and directory, execute the downloaded file and follow the on-screen instructions.

3. Copy the appropriate utility to a diskette or USB flash drive to transfer to the thin client.

WARNING! Do not turn off power or attempt to reboot the computer during the upgrade process

Updating a BIOS 61

F Electrostatic Discharge

A discharge of static electricity from a finger or other conductor may damage system boards or other
static-sensitive devices. This type of damage may reduce the life expectancy of the device.

Preventing Electrostatic Damage

To prevent electrostatic damage, observe the following precautions:

● Avoid hand contact by transporting and storing products in static-safe containers.

● Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.

●

Place parts on a grounded surface before removing them from their containers.

●

Avoid touching pins, leads, or circuitry.

●

Always be properly grounded when touching a static-sensitive component or assembly.

Grounding Methods

There are several methods for grounding. Use one or more of the following methods when handling
or installing electrostatic-sensitive parts:

●

Use a wrist strap connected by a ground cord to a grounded Thin Client chassis. Wrist straps
are flexible straps of 1 megohm +/- 10 percent resistance in the ground cords. To provide proper
grounding, wear the strap snug against the skin.

● Use heelstraps, toestraps, or bootstraps at standing workstations. Wear the straps on both feet

when standing on conductive floors or dissipating floor mats.

● Use conductive field service tools.

● Use a portable field service kit with a folding static-dissipating work mat.

If you do not have any of the suggested equipment for proper grounding, contact an HP authorized
dealer, reseller, or service provider.

NOTE: For more information about static electricity, contact an HP authorized dealer, reseller, or

service provider.

62 Appendix F Electrostatic Discharge

Index

A

access panel

removing 12

replacing 13
adding an image restore tool 52
altitude specifications 50
antenna

installing 8
authorizing Remote Installation

Services 53

B

basic troubleshooting 27
battery, replacing 15
beep codes 26
BIOS 60

restoring 60

updating 60

C

cable lock slot location 3
cable routing slot 4
cautions

ambient temperature 10

antenna mounting 8

static electricity 6
changing BIOS settings

in the repset utility 19

using the F10 utility 20
components

front panel 2

rear panel 4

top 3
configuring a PXE server 53
configuring Remote Installation

Services 54

D

description 1

diagnostics and troubleshooting

24
dimensions 50
diskette drive 18
diskless troubleshooting 28
download hardware drivers 7
DVI connector locations 4

E

electrostatic discharge 62
Ethernet connector location 4

F

features 2
feet, installing 8
Flash activity LED location 2
flash memory module, installing

17
formatting a flash drive 48
front panel components 2

G

grounding methods 62

H

hard drive 18
hardware drivers 7
hardware specifications 50
hardware, upgrades 6
headphone connector location 2
horizontal orientation 8
humidity specifications 50

I

image restore tool 52
installation sequence 6
installing

antenna 8
external drives 18
flash memory module 17

hardware 6
MultiBay diskette drive 18
rubber feet 8
SATA flash memory module

17
stand 9
USB devices 10, 14

installing Remote Installation

Services 53

ISO image 48

L

LEDs 24
line-out audio location 4
lock, cable, slot location 3

M

memory module, installing 17
metal side cover

removing 12
replacing 13

microphone connector location 2

O

operating systems 1
options

installing 6
supported 6
USB device 14

orientation

horizontal 8
vertical 9

P

parallel connector 4
POST error messages 26
power and IDE flash activity

LEDs 24

power button location 2

Index 63

power connector location 4
power cord retention slot 5
power LED location 2
power output specifications 51
power supply specifications 51
power-on diagnostic tests 25
power-on sequence 25
preventing electrostatic damage

62
product description 1
PS/2 connectors location 4
PXE 49, 53

R

rated output current 51
rear panel components 4
recycling 16
relative humidity specifications

50
removing

battery 15
metal side cover 12
secure USB compartment

cover 10
side access panel 12
stand 10

replacing

battery 15
metal side cover 13
secure USB compartment

cover 11
side access panel 13

restore 52
restoring a corrupt BIOS 60
restoring the flash image 47
retention slot, power cord 5
RIS menu 55
RJ-45 connector location 4
rubber feet, installing 8

S

SATA flash memory module,

installing 17
secure cable routing slot 4
secure USB compartment

location 2, 3
ports 3
removing cover 10
replacing cover 11

security

cable routing slot 14

USB devices 14
serial connector location 4
serial number location 2
setting user permissions on the

Active Directory Server 54

Setup Utility

Advanced BIOS Features 21

Integrated Peripherals 22

Main Menu 20

Power Management Setup 23

Standard CMOS features 21

System Information 21

Utility Task Actions 23
shutting down 6
side access panel

removing 12

replacing 13
side cover

removing 12

replacing 13
specifications

altitude 50

dimensions 50

hardware 50

humidity 50

power output 51

power supply 51

rated output current 51

relative humidity 50

temperature 50

thin client 50

weight 50
stand

installing 9

removing 10

T

temperature specifications 50
top components 3
troubleshooting 27

U

updating a BIOS 60
USB devices, installing 10, 14
USB drive options 18
USB ports

location 2, 4

secure 3

V

vertical orientation 9
VGA connector location 4

W

warnings

electric shock 6, 10, 12, 15,

17

fire 6

Web sites

QuickSpecs 2
weight 50
wireless antenna

installing 8

64 Index