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HP Envy Notebook 17
Models 17-s000 – 17-s099
Intel Models
Maintenance and Service Guide
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© Copyright 2015 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel, Core and
Pentium are trademarks of Intel Corporation in
the U.S. and other countries. Microsoft and
Windows are U.S. registered trademarks of the
Microsoft group of companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: August 2015
First Edition: June 2015
Document Part Number: 842269–001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available on all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See
http://www.microsoft.com for details.
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Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
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iv Safety warning notice
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Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 5
Right side ............................................................................................................................................................... 5
Display .................................................................................................................................................................... 6
Top .......................................................................................................................................................................... 7
TouchPad ............................................................................................................................................. 7
Lights ................................................................................................................................................... 8
Buttons and speakers .......................................................................................................................... 9
Keys ................................................................................................................................................... 10
Bottom ................................................................................................................................................................. 11
Labels ................................................................................................................................................................... 11
3 Illustrated parts catalog .............................................................................................................................. 13
Computer major components .............................................................................................................................. 13
Display assembly subcomponents ...................................................................................................................... 16
Miscellaneous parts ............................................................................................................................................. 17
Mass storage devices ........................................................................................................................................... 18
4 Removal and replacement procedures preliminary requirements .................................................................... 19
Tools required ...................................................................................................................................................... 19
Service considerations ......................................................................................................................................... 19
Plastic parts ....................................................................................................................................... 19
Cables and connectors ...................................................................................................................... 19
Drive handling ................................................................................................................................... 20
Grounding guidelines ........................................................................................................................................... 20
Electrostatic discharge damage ........................................................................................................ 20
Packaging and transporting guidelines .......................................................................... 21
Workstation guidelines ................................................................................ 21
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 23
Component replacement procedures .................................................................................................................. 23
Battery ............................................................................................................................................... 23
Optical drive ....................................................................................................................................... 24
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6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 27
Component replacement procedures .................................................................................................................. 27
Bottom cover ..................................................................................................................................... 28
Remove Display ................................................................................................................................. 30
Hard drive .......................................................................................................................................... 31
WLAN module .................................................................................................................................... 33
RTC battery ........................................................................................................................................ 35
Memory module ................................................................................................................................ 36
Fan ..................................................................................................................................................... 37
Heat sink assembly ........................................................................................................................... 38
Optical drive connector ..................................................................................................................... 42
System board .................................................................................................................................... 43
USB board .......................................................................................................................................... 46
Speakers ............................................................................................................................................ 47
Power button board .......................................................................................................................... 48
Power connector ............................................................................................................................... 49
TouchPad ........................................................................................................................................... 50
Display assembly, touch ................................................................................................................... 51
7 Using Setup Utility (BIOS) ............................................................................................................................. 57
Starting Setup Utility (BIOS) ................................................................................................................................ 57
Updating Setup Utility (BIOS) .............................................................................................................................. 57
Determining the BIOS version ........................................................................................................... 57
Downloading a BIOS update .............................................................................................................. 58
8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 59
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 59
9 Specications .............................................................................................................................................. 61
Computer specications ...................................................................................................................................... 61
43.9-cm (17.3-in) display specications ............................................................................................................. 62
Hard drive specications ..................................................................................................................................... 63
DVD±RW SuperMulti DL Drive specications ....................................................................................................... 64
10 Backing up, restoring, and recovering ......................................................................................................... 65
Creating recovery media and backups ................................................................................................................ 65
Creating HP Recovery media (select products only) ......................................................................... 65
Using Windows tools ........................................................................................................................................... 66
Restore and recovery ........................................................................................................................................... 66
Recovering using HP Recovery Manager ........................................................................................... 67
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What you need to know before you get started ............................................................. 67
Using the HP Recovery partition (select products only) ................................................. 68
Using HP Recovery media to recover .............................................................................. 68
Changing the computer boot order ................................................................................ 68
Removing the HP Recovery partition (select products only) ......................................... 70
11 Power cord set requirements ...................................................................................................................... 71
Requirements for all countries ............................................................................................................................ 71
Requirements for specic countries and regions ................................................................................................ 72
12 Recycling .................................................................................................................................................. 75
Index ............................................................................................................................................................. 77
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1 Product description
Category Description
Product name HP Envy Notebook 17
Processors 6th generation Intel® Core™ i7 Processor (SKL-H, 2-chip BGA)
Intel Core i7-6700U (2.6 GHz, turbo up to 3.5 GHz), 1600 MHz/6 MB L3, quad core 45 W (cTDP to 35 W)
6th generation Intel Core i7 Processor
Intel Core i7-6500U (2.5 GHz, SC turbo up to 3.1 GHz), 1600 MHz/4 MB L3, dual core 15 W
6th generation Intel Core i5 Processor
Intel Core i5-6200U (2.3 GHz, SC turbo up to 2.8 GHz), 1600 MHz/3 MB L3, dual core 15 W
Chipset Intel i7 processor 1-chip
Integrated SoC PCH Intel HD Graphics
Intel HM170
Graphics Internal graphics:
Intel HD Graphics 520
Intel HD Graphics 530
Switchable discrete graphics:
NVIDIA N16S-GT (GeForce 940M) with up to 2048 MB or 4096 MB of dedicated video memory (256Mx16 DDR3 900MHz
x 4 PCs, 1GHz bridge to 900 MHz) Core i7
Supports HD Decode, DX12, and HDMI
Panel 16:9 Ultra Wide Aspect Ratio (43.9-cm 17.3in), FHD, WLED, SVA, (1920×1080) at display, 4.0 mm; UWVA eDP.
Touch screen with ush glass, multi-touch enabled
Supports LVDS (co-layout with eDP1.3+PSR)
Non-touch screen with ush glass
Supports LVDS (co-layout with eDP1.3+PSR)
Memory Two SODIMM slots - non-customer accessible / upgradeable
DDR3L-1600-MHz Dual Channel Support
Supports up to 16 GB of system RAM in the following congurations:
●
16384 MB total system memory (8192×2)
●
12288 MB total system memory (8192×1) + (4096×1)
●
8192 MB total system memory (8192×1) or (4096×2)
Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses
7/9.5 mm share the same bracket
Accelerometer / HDD protection support
Single HDD congurations:
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Category Description
●
2 TB, 5400-rpm, 9.5-mm
●
1 TB, 5400-rpm, 9.5-mm
Hybrid HDD congurations:
●
1 TB, 5400-rpm, 9.5-mm SSHD w/8GB NAND
Optical drive Fixed, serial SATA, 9.5-mm tray load
DVD+/-RW Double-Layer SuperMulti
Supports zero power optical drive
Supports M-disc
External USB SATA, ODD (aluminum material)
Audio/video HP TrueVision HD: HD camera (xed, no tilt with activity LED, 1280×720 by 30 frames per second)
Dual array digital microphone with appropriate software - beam forming, echo cancellation, noise suppression
Dual speakers
Enable HP Noise Cancellation
HD audio
Bang & Olufsen
Supports Voice Recognition
Sensors Accelerometer
Gyroscope
Digital Compass
Ambient Light Sensor
Ethernet Integrated 10/100 network interface card (NIC)
Wireless Intel WiDi support
Integrated Wireless options with dual antenna (M.2/PCle)
Compatible with Miracast-certied devices
Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter
Internal card
expansion
One M.2 slot for WLAN
External
media card
HP Multi-Format Digital Media Card Reader
Support SD/SDHC/SDXC
Push-Push Insertion/Removal
SIM slot (populated with WWAN; tool-less user accessible)
Ports HDMI version 1.4 supporting up to 1920 ×1080 @ 60Hz
Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video
RJ-45 (Ethernet, includes link and activity lights)
USB 3.0 (1 on left side, 1 on right side)
USB 2.0 (1 on left side)
AC Smart Pin adapter plug
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Category Description
Headphone jack
Microphone jack
USB 2.0/3.0 Allocation:
●
3 for unit (2*3.0, 1*2.0)
●
1 for camera (2.0)
●
1 for WLAN (BT) (2.0)
●
1 for touch screen (2.0)
●
RJ-45/Ethernet
●
AC Smart Pin adapter plug
Keyboard/
pointing
devices
Full size standard three coat paint island-style backlit keyboard with numeric keypad
ClickPad with multi-touch gestures, 2-nger scrolling, and pinch-zoom enabled
Taps enabled by default
Supports modern trackpad gestures
Stylus writing support
Power
requirements
Battery:
4 cell, 41 Whr, 2.8Ah, li-ion battery
AC adapters:
AC Adapter 65-W Smart nPFC, 3 pin, RC 4.5mm connector (models with discrete graphics only)
AC Adapter 65-W EM Smart nPFC, 3 pin, RC 4.5mm connector (models with discrete graphics in India/China only)
AC Adapter 45-W Smart nPFC, 3 pin, RC 4.5mm connector (models with UMA graphics only)
1 meter power cord
Security Security Lock
Operating
system
Preinstalled:
●
Windows 10
●
Windows 10 Home High End ML
Serviceability End-user replaceable parts:
●
AC adapter
●
Battery
●
Optical drive
●
Memory
●
Hard drive
●
MiniCard components
●
SIM Card (for WWAN)
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4 Chapter 1 Product description
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2 External component identication
Right side
Component Description
(1) Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display
and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Hard drive light
●
Blinking white: The hard drive is being accessed.
(3) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4–conductor
connector that supports both audio-out (headphone) and audioin (microphone).
(4) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(5) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(6) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(7) Security cable slot Attaches an optional security cable to the computer.
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NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
Display
Component Description
(1) Internal display switch Turns o the display and initiates Sleep if the display is closed while
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
(2) Internal microphones (2) Records sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
(5) WLAN antennas* (2) Sends and receives wireless signals to communicate with wireless
local area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
6 Chapter 2 External component identication
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Top
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
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Lights
Component Description
(1) Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display
and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(3) Mute light
●
Amber: Computer sound is o.
●
O: Computer sound is on.
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Buttons and speakers
Component Description
(1) Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
(2) Speakers (2) Produce sound.
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Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with the esc key, action keys, or the spacebar.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select models, the f5 action key turns the backlight
keyboard feature o or on.
(5) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad When num lock is on, the keypad can be used like an external
numeric keypad.
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Bottom
Component Description
(1) Vents (4) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
(2) Battery lock Locks the battery in the battery bay.
(3) Battery bay Holds the battery.
(4) Battery release latch Releases the battery.
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
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Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select products only)
Component
(1) Model name (select products only)
(2) Product number
(3) Serial Number
(4) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
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3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components 13
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Item Component Spare part
number
(1) Display assembly [43.9-cm 17.3-in] HD/FHD, touch screen
NOTE: Touch displays are spared both as entire hinge-ups and at the subcomponent level.
NOTE: For display assembly spare part information, see Display assembly subcomponents on page 16.
Antiglare FHD+ touch screen 835868-001
Antiglare FHD+ non-touch screen 846890-001
(2) Top cover/keyboard (ash silver) (the keyboard and top cover are spared together)
For use in the United States 835866-001
Top cover/keyboard (black)
For use in the United States 835867-001
(3) TouchPad 811552-001
(4) TouchPad bracket (included with TouchPad)
(5) TouchPad rear bracket (included with TouchPad)
(6) Battery connector cable (includes the optical drive connector cable) 810928-001
(7) Speakers (includes left and right speakers and cable) 809316-001
(8) System board (includes replacement thermal materials):
All system boards use the following part numbers:
xxxxxx-001: Without the Windows operating system
xxxxxx-601: Windows 10
For use in models with discrete graphics (NVIDIA N16S-GT (GeForce 940M)):
●
Intel Core i7-6500U WIN processor 4 GB of dedicated video memory 838262–601
●
Intel Core i7-6500U processor and 4 GB of dedicated video memory 838262–001
●
Intel Core i7-6500U WIN processor and 2 GB of dedicated video memory 838261–601
●
Intel Core i7-6500U processor and 2 GB of dedicated video memory 838261–001
For use in models with UMA graphics
●
Intel Core i5-6200U WIN processor 838260–601
●
Intel Core i5-6200U processor 838260–001
●
Intel Core i7-6500U WIN processor 841040–601
●
Intel Core i7-6500U processor 841040–001
●
Intel Core i7-6700HQ HM170 WIN processor 835869–601
●
Intel Core i7-6700HQ HM170 processor 835869–001
(9) WLAN module:
Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter for Windows 10 806723-005
(10) Optical Drive Connector Cable Kit (includes the battery connector cable) 810928–001
14 Chapter 3 Illustrated parts catalog
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Item Component Spare part
number
(11) USB board for use with 6th generation processors (includes cable) 844489–001
USB/Audio Cable 844490–001
(12) Power button board (includes cable) 809310-001
(13) Memory module (PC3L, 12800, 1600-MHz):
8 GB 693374-005
4 GB 691740-005
(14) Power connector cable 809295-001
(15) Heat sink assembly (includes replacement thermal materials):
For use in models with discrete graphics 15 W 806827-001
For use in models with UMA graphics 15 W 806826-001
For use in models with UMA graphics 35 W 828817–001
(16) Fan 806747-001
(17) RTC battery 811080-001
(18) Hard drive (does not include bracket):
2 TB, 5400-rpm, 2.5-inch 801808-005
1 TB, 5400-rpm, 2.5-inch 778192-005
1 TB, HDD 5400-rpm, RAW HYBRID 2.5-inch 731999–005
(19) Hard drive bracket 809296-001
(20) DVD+/-RW Double-Layer SuperMulti Drive
For use in natural silver models 809304-001
(21) Battery (4-cell, 41-Whr, 2.8-Ah Li-ion) 800049-001
(22) Bottom cover
For use in natural silver models 843589-001
Base enclosure hinge caps (not pictured), (left and right) 809312-001
Rubber screw covers (not pictured) 809314-001
Computer major components 15
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Display assembly subcomponents
Item Component Spare part number
(1) LCD panel assembly
17.3 AG FHD non-touch screen 846890-001
17.3 AG FHD touch screen 835868-001
(2) Webcam/microphone module non-touch screen and touch screen 810961-001
(3) Panel Bracket (included with the Display Panel touch screen)
(4) Display cable
FHD touch screen 809294–001
FHD non-touch screen 847874–001
(5) Antennas touch screen (includes wireless antenna cables and transceivers) 843588–001
(6) Hinges touch screen (left and right) 809299-001
(7) Display enclosure :Natural silver version touch screen 835865-001
16 Chapter 3 Illustrated parts catalog
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Miscellaneous parts
Component Spare part number
HP Smart AC adapter:
AC adapter, 65-W, non-PFC, 4.5 mm 710412-001
45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the
People’s Republic of China and India)
741727-001
Power cord (3-pin, black, 1.0-m):
For use in North America 755530-001
Rubber Kit (includes front and rear feet) 809314-001
Screw Kit 843590–001
HDMI to VGA adapter 701943-001
Miscellaneous parts 17
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Mass storage devices
Item Component Spare part number
(1) DVD+/-RW Double-Layer SuperMulti Drive
For use in natural silver models 809304-001
Battery/Optical drive cable kit (not illustrated) 810928-001
(2) Hard drive (does not include bracket):
2 TB, 5400-rpm, 2.5-inch 801808-005
1 TB, 5400-rpm, 2.5-inch, hybrid 8 GB SSD 731999-005
1 TB, 5400-rpm, 2.5-in 778192-005
Side brackets (left and right) (not illustrated)
Hard driver Connector (not illustrated)
18 Chapter 3 Illustrated parts catalog
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4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screwdriver
●
Magnetic screwdriver
●
Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.
Tools required 19
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Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
20 Chapter 4 Removal and replacement procedures preliminary requirements
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Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●
Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines 21
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Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be
eective, the conductive must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or oor mats with hard ties to the ground
●
Field service kits
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
22 Chapter 4 Removal and replacement procedures preliminary requirements
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5 Removal and replacement procedures for
Customer Self-Repair parts
CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported
by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair
parts successfully.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
There are many screws that must be removed, replaced, or loosened when servicing Customer Self- Repair
parts. Make special note of each screw size and location during removal and replacement.
Battery
Description Spare part number
4-cell, 41-Whr, 2.8-Ah Li K104041–CL battery 800049-005
Before disassembling the computer, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
To remove the battery:
1. Position the computer upside down on a at surface.
2. Slide the battery lock latch (1), and then slide the battery release latch (2) to release the battery.
Component replacement procedures 23
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3. Rotate the battery upward (3), and then remove the battery from the computer (4).
Optical drive
Description Spare part number
Optical drive (DVD+/-RW Double-Layer SuperMulti) for use in natural silver models 809304-001
Before removing the optical drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 23).
To remove the optical drive:
1. Remove the Phillips PM2.5×7.0 screw (1) that secures the optical drive to the computer.
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2. Remove the optical drive (2) by sliding it out of the optical drive bay.
Reverse this procedure to reassemble and install the optical drive.
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6 Removal and replacement procedures for
Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 58 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.
Component replacement procedures 27
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Bottom cover
Description Spare part number
Bottom cover hinge caps 809312-001
Rubber screw covers 809314-001
Bottom cover (for use in natural silver models) 835865-001
Top cover/keyboard/TouchPad ash silver (includes TouchPad brackets) for use in the United States 835866-001
Top cover/keyboard black (for use in the United States 835867-001
Before removing the bottom cover, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 23).
5. Remove the optical drive (see Optical drive on page 24).
To remove the bottom cover:
1. Position the computer upside down with the front toward you.
2. Remove the four Phillips PM2.5×12.0 screws (1) that secure the hinge covers to the computer, and then
lift the covers o the computer (2).
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3. Remove the two screw covers (1) from near the battery bay.
Remove the two Phillips PM2.5×6.5 screws from near the battery bay (2).
Remove the two Phillips PM2.0×2.0 at screws from the optical drive bay (3).
4. Remove the seventeen Phillips PM screws that secure the top cover to the computer.
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5. Use a non-marking tool to disengage the bottom cover from the computer. Work around the seams on
all sides of the computer.
CAUTION: To avoid damaging the cover, do not pry the cover near the optical drive bay.
Reverse this procedure to install the bottom cover.
Remove Display
NOTE: The display panel can be removed once the bottom cover is removed. See the Display assembly,
touch on page 51 section for disassembling the touch screen display.
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Hard drive
NOTE: The hard drive spare part kit does not include the hard drive bracket.
Description Spare part number
2 TB, 5400-rpm, 2.5-inch 801808-005
1 TB, 5400-rpm, 2.5-in 778192-005
1 TB, 5400-rpm, HDD 2.5-in 731999–005
Before removing the hard drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 23).
5. Remove the optical drive (see Optical drive on page 24).
6. Remove the bottom cover (see Bottom cover on page 28).
To remove the hard drive:
1. Disconnect the hard drive cable from the system board (1).
2. Lift the hard drive from the computer (2).
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3. Disconnect the hard drive connector and cable (1) from the hard drive.
To disassemble the hard drive, pull the brackets away from each side of the hard drive (2).
Reverse this procedure to reassemble and install the hard drive.
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WLAN module
Description Spare part number
Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter for Windows 10 806723-005
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact support.
Before removing the WLAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 23).
5. Remove the optical drive (see Optical drive on page 24).
6. Remove the bottom cover (see Bottom cover on page 28).
To remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The #1 WLAN antenna cable is connected to the WLAN module Main terminal. The #2 WLAN
antenna cable is connected to the WLAN module Aux terminal.
2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board. (The
WLAN module tilts up.)
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3. Remove the WLAN module by pulling the module away from the slot at an angle (3).
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
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RTC battery
Description Spare part number
RTC battery 811080-001
Before removing the RTC battery, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 23).
5. Remove the optical drive (see Optical drive on page 24).
6. Remove the bottom cover (see Bottom cover on page 28).
To remove the RTC battery:
1. Position the system board upside down.
2. Using a thin tool or screwdriver, disengage the battery from the socket (1), and then remove the battery
(2).
Reverse this procedure to install the RTC battery.
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Memory module
Description Spare part number
8-GB (PC3L, 12800, 1600-MHz) 693374-005
4-GB (PC3L, 12800, 1600-MHz) 691740-005
Before removing a memory module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 23).
5. Remove the optical drive (see Optical drive on page 24).
6. Remove the bottom cover (see Bottom cover on page 28).
To remove a memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The memory module tilts up.)
2. Remove the memory module (2) by pulling it away from the slot at an angle.
Reverse this procedure to install a memory module.
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Fan
NOTE: The fan spare part kit includes replacement thermal materials.
Description Spare part number
Fan 806747-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the
computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are aected by
high external temperatures, system power consumption, power management/battery conservation
congurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.
Before removing the fan/heat sink assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 23).
5. Remove the optical drive (see Optical drive on page 24).
6. Remove the bottom cover (see Bottom cover on page 28).
To remove the fan:
1. Position the computer upright and open it.
2. Disconnect the fan cable (1) from the system board.
3. Remove the two Phillips PM3.0×3.0 screws (2) that secure the fan to the computer.
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4. Remove the fan from the computer (3).
Reverse this procedure to install the fan.
Heat sink assembly
NOTE: The heat sink assembly spare part kit includes replacement thermal materials.
Description Spare part number
Heat sink for use in models with discrete graphics 806827-001
Heat sink for use in models with UMA graphics 15 W 806826-001
For use in models with UMA graphics 35 W 828817-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the
computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are aected by
high external temperatures, system power consumption, power management/battery conservation
congurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.
Before removing the heat sink assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 23).
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5. Remove the optical drive (see Optical drive on page 24).
6. Remove the bottom cover (see Bottom cover on page 28).
7. Remove the fan (see Fan on page 37).
To remove the heat sink assembly:
1. Position the computer upright and open it.
2. If you have a model with discrete graphics, in the order indicated, remove the six Phillips PM2.0×3.0
screws (1) that secure the heat sink to the system board.
3. Remove the heat sink (2) from the system board.
4. If you have a model with UMA graphics, in the order indicated on the screws, remove the six Phillips
PM2.0×3.0 screws (1) that secure the heat sink to the system board.
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5. Remove the heat sink (2) from the system board.
●
Discrete graphics: Thermal paste is used on the processor and associated heat sink area (1), (2), as well
as the graphics chip and associated heat sink area (3), (4).
●
UMA graphics: Thermal paste is used on the heat sink (1) and the processor (2).
40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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Reverse this procedure to reassemble and install the heat sink assembly.
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Optical drive connector
Description Spare part number
Optical drive connector 810928-001
Before removing the optical drive connector, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 23).
5. Remove the optical drive (see Optical drive on page 24).
6. Remove the bottom cover (see Bottom cover on page 28).
To remove the optical drive connector:
1. Position the computer upright.
2. Disconnect the optical drive connector cable from the system board (1).
3. Remove the two Phillips PM2.5×3.0 screws (2) that secure the optical drive connector to the computer.
4. Remove the optical drive connector and cable (3).
Reverse this procedure to install the optical drive connector.
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System board
NOTE: The system board spare part kit includes replacement thermal materials.
Description Spare part
number
System board (includes replacement thermal materials):
All system boards use the following part numbers:
xxxxxx-001: Without the Windows operating system
xxxxxx-601: Windows 10
For use in models with discrete graphics (NVIDIA N16S-GT (GeForce 940M)):
●
Intel Core i7-6500U WIN processor 4 GB of dedicated video memory 838262–601
●
Intel Core i7-6500U processor and 4 GB of dedicated video memory 838262–001
●
Intel Core i7-5500U WIN processor and 2 GB of dedicated video memory 838261–601
●
Intel Core i7-6500U processor and 2 GB of dedicated video memory 838261–001
For use in models with UMA graphics
●
Intel Core i7-6200U WIN processor 838262–601
●
Intel Core i7-6200U processor 838260–001
●
Intel Core i5-6500U WIN processor 841040–601
●
Intel Core i5-6500U processor 841040–001
●
Intel Core i7-6700HQ HM 170 WIN processor 835869–601
●
Intel Core i7-6500HQ HM 170 processor 835869–001
Before removing the system board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 23).
5. Remove the optical drive (see Optical drive on page 24).
6. Remove the bottom cover (see Bottom cover on page 28).
NOTE: When replacing the system board, be sure that the following components are removed from the
defective system board and installed on the replacement system board:
●
Memory modules (see Memory module on page 36)
●
WLAN module (see WLAN module on page 33)
●
Heat sink assembly (see Heat sink assembly on page 38)
●
Fan (see Fan on page 37)
Component replacement procedures 43
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To remove the system board:
1. Position the computer upright, and then disconnect the following cables from the system board:
(1): ClickPad cable
(2): TouchPad cable
(3): Hard drive cable
(4): Optical drive cable
(5): Keyboard cable
(6): Power connector cable
(7): Display cable
(8): Speaker cable
(9): Power button board
2. Remove the four Phillips PM2.0×3.0 screws (1) that secure the system board to the computer.
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3. Lift the right side of the system board, and then lift the right side of the system board up to gain access
to the USB board cable and connector underneath (2).
4. Disconnect the USB board cable from the connector under the system board. See USB board
on page 46 for cable removal instructions.
Reverse this procedure to install the system board.
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USB board
Description Spare part number
USB board for use with 6th generation processors (includes cable) 844489–001
Before removing the USB board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 23).
5. Remove the optical drive (see Optical drive on page 24).
6. Remove the bottom cover (see Bottom cover on page 28).
To remove the USB board:
1. Position the computer upright.
2. Disconnect the larger cable from the system board (1).
3. Disconnect the smaller cable from the USB board that routes to the power button board (2)
4. Remove the two Phillips PM2.5×3.0 screws (3) that secure the USB board to the computer.
5. Remove the USB board (4).
Reverse this procedure to install the USB board.
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Speakers
Description Spare part number
Speakers (includes left and right speakers and cable) 809316-001
Before removing the speakers, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 23).
5. Remove the optical drive (see Optical drive on page 24).
6. Remove the bottom cover (see Bottom cover on page 28).
7. Remove the system board (see System board on page 43).
To remove the speakers:
1. Remove the speaker wire from the clips between the speakers (1).
2. Remove the display cable from the channel at the top of the left speaker (2), (3).
3. Remove the two Phillips screws (4)
4. Remove the speakers from the computer (5).
Reverse this procedure to install the speakers.
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Power button board
Description Spare part number
Power button board (includes cable) 809310-001
Before removing the power button board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 23).
5. Remove the optical drive (see Optical drive on page 24).
6. Remove the bottom cover (see Bottom cover on page 28).
7. Remove the system board (see System board on page 43).
To remove the power button board:
1. Disconnect the cable (1).
2. Remove the Phillips PM2.0×2.5 screw (2) that secures the power button board to the computer.
3. Remove the power button board from the computer (3).
Reverse this procedure to install the power button board and cable.
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Power connector
Description Spare part number
Power connector cable 809295-001
Before removing the power connector cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 23).
5. Remove the optical drive (see Optical drive on page 24).
6. Remove the bottom cover (see Bottom cover on page 28).
7. Remove the system board (see System board on page 43).
To remove the power connector cable:
1. Pull the tab away from the connector (1).
2. Remove the Phillips PM2.5×3.0 screw (2) from the left hinge that sits above the power connector.
3. Remove the power connector (3) from the computer.
Reverse this procedure to install the power connector cable.
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TouchPad
Description Spare part number
TouchPad board with cable 811552–001
Before removing the TouchPad, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 23).
5. Remove the optical drive (see Optical drive on page 24).
6. Remove the bottom cover (see Bottom cover on page 28).
7. Remove the system board (see System board on page 43).
To remove the TouchPad:
1. Remove the three Phillips PM2.5×3.0 screws (1) that secure the TouchPad bracket to the computer.
2. Remove the bracket (2).
3. Lift the keyboard cable (1) to gain access to the TouchPad screws.
4. Remove the three broadhead Phillips PM2.0×2.0 screws (2) that secure the rear bracket and the
TouchPad to the computer.
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5. Lift the bottom of TouchPad and rear bracket up, and then pull it away from computer (3).
NOTE: When installing the TouchPad, note that the metal protrusion that extents from the TouchPad is
installed UNDER the keyboard shield (4).
Reverse this procedure to install the TouchPad.
Display assembly, touch
Description Spare part number
Touch screen connector board included with display
Webcam/microphone module touch screen 810961-001
Raw display panel (16:9 Ultra Wide Aspect Ratio [43.9-cm 17.3-in]; includes screw covers and touch
sensor)
Antiglare FHD+ touch screen 835868–001
Panel Bracket (included with the Display Panel touch screen)
Display cable FHD touch screen (includes screw covers) 809294-001
Antennas touch screen (includes wireless antenna cables and transceivers; includes screw covers) 809272-001
Hinges touch screen (left and right, includes screw covers) 809299-001
Display enclosure: 835865-001
Before removing the display assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
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3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 23).
5. Remove the optical drive (see Optical drive on page 24).
6. Remove the bottom cover (see Bottom cover on page 28).
To remove the display assembly:
1. Position the computer on its side, partially open.
2. Remove the four Phillips PM2.5×5.0 screws (1) that secure the display assembly to the computer.
3. Open the display to rotate the hinges upward to an angle (2).
4. Separate the display assembly from the computer (3).
If it is necessary to replace any of the display assembly subcomponents:
1. To remove the display cover:
a. Pry up on each side of the display to disengage the cover and remove the back cover.
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b. Turn the display with the bezel down and the back of the panel up. Disconnect the display cables
from the panel and bezel (1), (2). Release the connections (3), (4) and lift the panel (5).
2. To remove the webcam/microphone module, position the display assembly with the top edge toward
you.
a. Disconnect the cable (1) from the module.
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b. Remove the webcam/microphone module from the display (2).
3. To remove the display panel:
a. Position the display assembly with the top edge toward you.
b. Remove the six Phillips PM2.0×1.5 screws (1) that secure the display panel to the bezel.
c. Lift the top of the panel (2).
4. To remove the display hinges:
a. Remove the six Phillips PM2.5×2.0 screws (1) from the bottom of the hinges, and the two Phillips
PM2.0×2.5 screws from the top of the hinges that secure the display hinges to the display.
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b. Remove the display hinges (2).
5. To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the
clips (1) built into the display enclosure, peel the transceivers from the enclosure (2), and then remove
the antenna cables and transceivers.
NOTE: Number of antennas and transceivers may vary.
6. To remove the display/webcam cable, disconnect the cable (1).
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7. Remove the cable from the clips built into the display panel (2), and then remove the cable from the
display (3).
8. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone
module, the antenna receivers, and all associated cables and hardware) are transferred to the new
enclosure.
Reverse this procedure to reassemble and install the display assembly.
56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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7 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
▲
Turn on or restart the computer, quickly press esc, and then press f10.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
●
HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Select My PC, and then select Specications.
●
Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 57).
2. Select Main, select System Information, and then make note of the BIOS version.
3. Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 58.
Starting Setup Utility (BIOS) 57
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Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
●
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
●
Do not shut down the computer or initiate Sleep.
●
Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Click Updates, and then click Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
58 Chapter 7 Using Setup Utility (BIOS)
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8 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 59.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are oered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.
Download any version of UEFI for a specic product
1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.
2. Click Drivers & Downloads.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 59
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3. Use the categories listed to nd your product.
– or –
Click Find Now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
60 Chapter 8 Using HP PC Hardware Diagnostics (UEFI)
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9 Specications
Computer specications
Metric U.S.
Dimensions
Depth 275 mm 10.89 in
Width 418.8 mm 16.48 in
Height (rear) 28.5 mm 1.15 in
Weight
2.9 – 3.2 kg 6.40 – 7.06 lb
Input power
Operating voltage and current 19.5 V dc @ 2.31 A – 45 W
18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A – 65 W
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
Computer specications 61
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43.9-cm (17.3-in) display specications
Metric U.S.
Active diagonal size 43.9-cm 17.3-in
Thickness 6.0 mm or 4.0 mm 0.157 inch or 0.236 inch
Resolution 1920x1080 (FHD)
Surface treatment Antiglare
Contrast ratio 300:1 (typical)
Brightness 220 nits (typical)
Viewing angle SVA
Backlight WLED
Companion standard eDP
62 Chapter 9 Specications
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Hard drive specications
2 TB* 1 TB* 1 TB*
Dimensions
Height 9.5 mm 9.5 mm 9.5 mm
Length 100.4 mm 100.4 mm 100.4 mm
Width 69.9 mm 69.9 mm 69.9 mm
Weight 115.0 g 115.0 g 115.0 g
Interface type SATA SATA SATA
Transfer rate
Synchronous (maximum) 300 MB/sec 300 MB/sec 300 MB/sec
Security ATA security ATA security ATA security
Seek times (typical read, including setting)
Single track 1.4 ms 1.4 ms 1.5 ms
Average (read/write) 10 ms 10 ms 11 ms
Maximum 12 ms 12 ms 14 ms
Logical blocks 3,877,842,922 1,938,921,461 1,465,149,168
Disk rotational speed 5400 rpm 5400 rpm 5400 rpm
Operating temperature 0°C to 60°C (32°F to 140°F)
*1 TB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
Hard drive specications 63
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DVD±RW SuperMulti DL Drive specications
Applicable disc Read:
CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CDROM XA, MIXED MODE CD, CD-I, CD-I Bridge (PhotoCD, Video CD), Multisession CD (Photo-CD, CDEXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW,
DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVDR, DVD-RW, DVD+R, DVD+RW, DVD-RAM
Write:
CD-R and CD-RW
DVD+R, DVD+RW, DVD-R, DVD-RW,
DVD-RAM
Center hole diameter 1.5 cm (0.59 in)
Disc diameter
Standard disc 12 cm (4.72 in)
Mini disc 8 cm (3.15 in)
Disc thickness 1.2 mm (0.047 in)
Track pitch 0.74 µm
Access time CD DVD
Random < 175 ms < 230 ms
Full stroke < 285 ms < 335 ms
Audio output level Line-out, 0.7 Vrms
Cache buer 2 MB
Data transfer rate
24X CD-ROM 3,600 KB/sec
8X DVD-ROM 10,800 KB/sec
24X CD-R 3,600 KB/sec
16X CD-RW 2,400 KB/sec
8X DVD+R 10,800 KB/sec
4X DVD+RW 5,400 KB/sec
8X DVD-R 10,800 KB/sec
4X DVD-RW 5,400 KB/sec
2.4X DVD+R(9) 2,700 KB/sec
5X DVD-RAM 6,750 KB/sec
Transfer mode Multiword DMA Mode
Startup time < 15 seconds
Stop time < 6 seconds
64 Chapter 9 Specications
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10 Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced.
●
Use Windows tools to create system restore points and create backups of personal information.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
Creating recovery media and backups 65
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◦
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
◦
HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
◦
To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB ash drive.
◦
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
◦
Be sure that the computer is connected to AC power before you begin creating the recovery media.
◦
The creation process can take an hour or more. Do not interrupt the creation process.
◦
If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲
Select the Start button, and then select the Get started app.
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
●
Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
66 Chapter 10 Backing up, restoring, and recovering
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▲
Select the Start button, and then select the Get started app.
●
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲
Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications
, and then follow the on-screen instructions.
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
●
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media.
●
On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only).
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
●
HP Recovery media must be used if the computer hard drive fails.
●
To use the Factory Reset option (select products only), you must use HP Recovery media.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Restore and recovery 67
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Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment
.
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal les.
2. Insert the HP Recovery media, and then restart the computer.
3. Follow the on-screen instructions.
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Insert the HP Recovery media.
2. Access BIOS:
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
68 Chapter 10 Backing up, restoring, and recovering
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▲
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3. Select the optical drive or USB ash drive from which you want to boot.
4. Follow the on-screen instructions.
Restore and recovery 69
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Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
70 Chapter 10 Backing up, restoring, and recovering
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11 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts ac, or from 220 to 240 volts ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
The length of the power cord set must be at least 1.5 m (5.0 ft) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for all countries 71
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Requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Argentina IRAM 1
Australia SAA 1
Austria OVE 1
Belgium CEBEC 1
Brazil ABNT 1
Canada CSA 2
Chile IMQ 1
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
India ISI 1
Israel SII 1
Italy IMQ 1
Japan JIS 3
The Netherlands KEMA 1
New Zealand SANZ 1
Norway NEMKO 1
The People's Republic of China CCC 4
Saudi Arabia SASO 7
Singapore PSB 1
South Africa SABS 1
South Korea KTL 5
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 6
Thailand TISI 1
The United Kingdom ASTA 1
The United States UL 2
1.
The exible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set ttings (appliance coupler and
wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
2. The exible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) conguration. CSA or C-UL mark. UL le number must be on
each element.
72 Chapter 11 Power cord set requirements
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Country/region Accredited agency Applicable note number
3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCTF, 3-conductor, 0.75mm2 or 1.25mm2 conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) conguration.
4.
The exible cord must be Type RVV, 3-conductor, 0.75mm2 conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the CCC certication mark.
5.
The exible cord must be Type H05VV-F 3X0.75mm2 conductor size. KTL logo and individual approval number must be on each
element. Corset approval number and logo must be printed on a ag label.
6.
The exible cord must be Type HVCTF 3X1.25mm2 conductor size. Power cord set ttings (appliance coupler, cable, and wall plug)
must bear the BSMI certication mark.
7. For 127 V ac, the exible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-
UL marks. For 240 V ac, the
exible cord must be Type H05VV-F 3X0.75/1.00mm2 conductor size, with plug BS 1363/A with BSI or
ASTA marks.
Requirements for specic countries and regions 73
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74 Chapter 11 Power cord set requirements
Page 83
12 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
75
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76 Chapter 12 Recycling
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Index
A
action keys
identifying 10
antennas
illustrated 16, 51
removing 55, 56
audio, product description 2
audio-out (headphone)/audio-in
(microphone) jack, identifying 5
B
backups 65
base enclosure hinge caps
illustrated 15
battery
illustrated 15
removing 23
battery connector cable
spare part number 14
battery cover, identifying 11
battery lock, identifying 11
battery release latch 11
BIOS
determining version 57
downloading an update 58
starting the Setup Utility 57
updating 57
Bluetooth label 12
boot order
changing 68
bottom 12
bottom cover
illustrated 15
removing 28
buttons
left TouchPad 7
power 9
right TouchPad 7
C
cables, service considerations 19
caps lock light, identifying 8
chipset, product description 1
components
bottom 11
right side 5
top 7
computer major components,
illustrated 13
computer specications 61
connectors, service considerations
19
D
display assembly
illustrated 14
removing 51
spare part numbers 14
display assembly subcomponents
illustrated 16
removing 51
display bezel
removing 52
display cable
illustrated 16, 51
removing 54
display enclosure
illustrated 16, 51
removing 56
display panel
illustrated 16, 51
product description 1
removing 54
display specications 62
DVD±RW SuperMulti DL Drive
specications 64
E
electrostatic discharge 20
equipment guidelines 22
esc key, identifying 10
Ethernet, product description 2
external media cards 2
F
fan
illustrated 15
removing 37
fn key, identifying 10
G
graphics, product description 1
grounding guidelines 20
guidelines
equipment 22
grounding 20
packaging 21
transporting 21
workstation 21
H
hard drive
illustrated 15, 18
precautions 20
product description 1
removing 31
specications 63
hard drive bracket
illustrated 15
removing 32
hard drive light 5
HDMI port
identifying 5
heat sink assembly
illustrated 15
removing 15, 38
spare part number 38
hinge caps
illustrated 15
hinges
illustrated 16, 51
removing 54
HP PC Hardware Diagnostics (UEFI)
using 59
HP Recovery Manager
correcting boot problems 68
starting 68
HP Recovery media
creating 65
recovery 68
HP Recovery partition
recovery 68
removing 70
Index 77
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I
integrated numeric keypad,
identifying 10
internal card expansion 2
internal display switch, identifying
6
internal microphones, identifying 6
J
jacks
audio-out (headphone)/audio-in
(microphone) 5
K
keyboard
illustrated 14, 28
product description 3
keys
action 10
esc 10
fn 10
Windows 10
L
labels
Bluetooth 12
regulatory 12
serial number 11
service 11
wireless certication 12
WLAN 12
latch, battery release 11
lights
caps lock 8
hard drive 5
mute 8
power 5, 8
M
mass storage devices
illustrated 18
precautions 20
memory module
illustrated 15
product description 1
removing 36
microphone
illustrated 16, 51
product description 2
minimized image recovery 68
minimized image, creating 67
model name 1
mute light, identifying 8
O
operating system 3
optical drive
illustrated 15, 18, 24
precautions 20
product description 2
removing 24
specications 64
optical drive cable
illustrated 14
optical drive connector
removing 42
spare part number 42
original system recovery 67
P
packaging guidelines 21
plastic parts, service
considerations 19
pointing device 3
ports
HDMI 5
product description 2
USB 3.0 5
power button board
illustrated 15
removing 48
power button, identifying 9
power connector cable
illustrated 15
removing 49
power cord
requirements for all countries
71
requirements for specic
countries and regions 72
set requirements 71
power lights, identifying 5, 8
power requirements 3
processor
product description 1
product description
audio 2
chipset 1
display panel 1
Ethernet 2
external media cards 2
graphics 1
hard drive 1
internal card expansion 2
keyboard 3
memory module 1
microphone 2
operating system 3
optical drive 2
pointing device 3
ports 2
power requirements 3
processor 1
product name 1
security 3
sensors 2
serviceability 3
video 2
wireless 2
product name 1
product name and number,
computer 11
R
recover
options 66
recovery
discs 66, 68
HP Recovery Manager 67
media 68
starting 68
supported discs 66
system 67
USB ash drive 68
recovery media
creating 65
creating using HP Recovery
Manager 66
recovery partition
removing 70
regulatory information
regulatory label 12
wireless certication labels 12
removal/replacement
preliminaries 19
procedures 23, 27
RTC battery
illustrated 15
removing 35
78 Index
Page 87
S
security cable slot, identifying 5
security, product description 3
sensors, product description 2
serial number 11
serial number, computer 11
service considerations
cables 19
connectors 19
plastic parts 19
service labels, locating 11
serviceability, product description 3
slots
security cable 5
speakers
identifying 9
illustrated 14
removing 47
specications
computer 61
display 62
DVD±RW SuperMulti DL Drive 64
hard drive 63
optical drive 64
supported discs, recovery 66
system board
removing 43
spare part number 14, 43
system recovery 67
system restore point
creating 66
system restore point, creating 65
T
tools required 19
top cover
illustrated 14, 28
TouchPad
buttons 7
removing 50
spare part number 14, 50
TouchPad bracket
spare part number 14
TouchPad rear bracket
spare part number 14
TouchPad zone, identifying 7
transporting guidelines 21
traveling with the computer 12
U
USB 3.0 port, identifying 5
USB board
removing 46
spare part number 15, 46
V
vents, identifying 5, 11
video, product description 2
W
webcam
identifying 6
illustrated 16, 51
webcam light, identifying 6
webcam/microphone cable
illustrated 16, 51
removing 54
webcam/microphone module
removing 53
Windows
system restore point 65, 66
Windows key, identifying 10
Windows tools
using 66
wireless antennas
illustrated 16, 51
removing 55, 56
wireless certication label 12
wireless, product description 2
WLAN antennas, identifying 6
WLAN device 12
WLAN label 12
WLAN module
illustrated 14
removing 33
workstation guidelines 21
Index 79
Page 88
80 Index
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