HP Envy Notebook 17 Maintenance And Service Manual
HP Envy Notebook 17
Models 17-s000 – 17-s099
Intel Models
Maintenance and Service Guide
© Copyright 2015 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel, Core and
Pentium are trademarks of Intel Corporation in
the U.S. and other countries. Microsoft and
Windows are U.S. registered trademarks of the
Microsoft group of companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: August 2015
First Edition: June 2015
Document Part Number: 842269–001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available on all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See
http://www.microsoft.com for details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 5
Right side ............................................................................................................................................................... 5
Display .................................................................................................................................................................... 6
Top .......................................................................................................................................................................... 7
TouchPad ............................................................................................................................................. 7
Lights ................................................................................................................................................... 8
Buttons and speakers .......................................................................................................................... 9
Keys ................................................................................................................................................... 10
Bottom ................................................................................................................................................................. 11
Labels ................................................................................................................................................................... 11
3 Illustrated parts catalog .............................................................................................................................. 13
Computer major components .............................................................................................................................. 13
Display assembly subcomponents ...................................................................................................................... 16
Miscellaneous parts ............................................................................................................................................. 17
Mass storage devices ........................................................................................................................................... 18
4 Removal and replacement procedures preliminary requirements .................................................................... 19
Tools required ...................................................................................................................................................... 19
Service considerations ......................................................................................................................................... 19
Plastic parts ....................................................................................................................................... 19
Cables and connectors ...................................................................................................................... 19
Drive handling ................................................................................................................................... 20
Grounding guidelines ........................................................................................................................................... 20
Electrostatic discharge damage ........................................................................................................ 20
Packaging and transporting guidelines .......................................................................... 21
Workstation guidelines ................................................................................ 21
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 23
Component replacement procedures .................................................................................................................. 23
Battery ............................................................................................................................................... 23
Optical drive ....................................................................................................................................... 24
v
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 27
Component replacement procedures .................................................................................................................. 27
Bottom cover ..................................................................................................................................... 28
Remove Display ................................................................................................................................. 30
Hard drive .......................................................................................................................................... 31
WLAN module .................................................................................................................................... 33
RTC battery ........................................................................................................................................ 35
Memory module ................................................................................................................................ 36
Fan ..................................................................................................................................................... 37
Heat sink assembly ........................................................................................................................... 38
Optical drive connector ..................................................................................................................... 42
System board .................................................................................................................................... 43
USB board .......................................................................................................................................... 46
Speakers ............................................................................................................................................ 47
Power button board .......................................................................................................................... 48
Power connector ............................................................................................................................... 49
TouchPad ........................................................................................................................................... 50
Display assembly, touch ................................................................................................................... 51
7 Using Setup Utility (BIOS) ............................................................................................................................. 57
Starting Setup Utility (BIOS) ................................................................................................................................ 57
Updating Setup Utility (BIOS) .............................................................................................................................. 57
Determining the BIOS version ........................................................................................................... 57
Downloading a BIOS update .............................................................................................................. 58
8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 59
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 59
9 Specications .............................................................................................................................................. 61
Computer specications ...................................................................................................................................... 61
43.9-cm (17.3-in) display specications ............................................................................................................. 62
Hard drive specications ..................................................................................................................................... 63
DVD±RW SuperMulti DL Drive specications ....................................................................................................... 64
10 Backing up, restoring, and recovering ......................................................................................................... 65
Creating recovery media and backups ................................................................................................................ 65
Creating HP Recovery media (select products only) ......................................................................... 65
Using Windows tools ........................................................................................................................................... 66
Restore and recovery ........................................................................................................................................... 66
Recovering using HP Recovery Manager ........................................................................................... 67
vi
What you need to know before you get started ............................................................. 67
Using the HP Recovery partition (select products only) ................................................. 68
Using HP Recovery media to recover .............................................................................. 68
Changing the computer boot order ................................................................................ 68
Removing the HP Recovery partition (select products only) ......................................... 70
11 Power cord set requirements ...................................................................................................................... 71
Requirements for all countries ............................................................................................................................ 71
Requirements for specic countries and regions ................................................................................................ 72
12 Recycling .................................................................................................................................................. 75
Index ............................................................................................................................................................. 77
vii
viii
1 Product description
Category Description
Product name HP Envy Notebook 17
Processors 6th generation Intel® Core™ i7 Processor (SKL-H, 2-chip BGA)
Intel Core i7-6700U (2.6 GHz, turbo up to 3.5 GHz), 1600 MHz/6 MB L3, quad core 45 W (cTDP to 35 W)
6th generation Intel Core i7 Processor
Intel Core i7-6500U (2.5 GHz, SC turbo up to 3.1 GHz), 1600 MHz/4 MB L3, dual core 15 W
6th generation Intel Core i5 Processor
Intel Core i5-6200U (2.3 GHz, SC turbo up to 2.8 GHz), 1600 MHz/3 MB L3, dual core 15 W
Chipset Intel i7 processor 1-chip
Integrated SoC PCH Intel HD Graphics
Intel HM170
Graphics Internal graphics:
Intel HD Graphics 520
Intel HD Graphics 530
Switchable discrete graphics:
NVIDIA N16S-GT (GeForce 940M) with up to 2048 MB or 4096 MB of dedicated video memory (256Mx16 DDR3 900MHz
x 4 PCs, 1GHz bridge to 900 MHz) Core i7
Supports HD Decode, DX12, and HDMI
Panel 16:9 Ultra Wide Aspect Ratio (43.9-cm 17.3in), FHD, WLED, SVA, (1920×1080) at display, 4.0 mm; UWVA eDP.
Touch screen with ush glass, multi-touch enabled
Supports LVDS (co-layout with eDP1.3+PSR)
Non-touch screen with ush glass
Supports LVDS (co-layout with eDP1.3+PSR)
Memory Two SODIMM slots - non-customer accessible / upgradeable
DDR3L-1600-MHz Dual Channel Support
Supports up to 16 GB of system RAM in the following congurations:
●
16384 MB total system memory (8192×2)
●
12288 MB total system memory (8192×1) + (4096×1)
●
8192 MB total system memory (8192×1) or (4096×2)
Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses
7/9.5 mm share the same bracket
Accelerometer / HDD protection support
Single HDD congurations:
1
Category Description
●
2 TB, 5400-rpm, 9.5-mm
●
1 TB, 5400-rpm, 9.5-mm
Hybrid HDD congurations:
●
1 TB, 5400-rpm, 9.5-mm SSHD w/8GB NAND
Optical drive Fixed, serial SATA, 9.5-mm tray load
DVD+/-RW Double-Layer SuperMulti
Supports zero power optical drive
Supports M-disc
External USB SATA, ODD (aluminum material)
Audio/video HP TrueVision HD: HD camera (xed, no tilt with activity LED, 1280×720 by 30 frames per second)
Dual array digital microphone with appropriate software - beam forming, echo cancellation, noise suppression
Dual speakers
Enable HP Noise Cancellation
HD audio
Bang & Olufsen
Supports Voice Recognition
Sensors Accelerometer
Gyroscope
Digital Compass
Ambient Light Sensor
Ethernet Integrated 10/100 network interface card (NIC)
Wireless Intel WiDi support
Integrated Wireless options with dual antenna (M.2/PCle)
Compatible with Miracast-certied devices
Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter
Internal card
expansion
One M.2 slot for WLAN
External
media card
HP Multi-Format Digital Media Card Reader
Support SD/SDHC/SDXC
Push-Push Insertion/Removal
SIM slot (populated with WWAN; tool-less user accessible)
Ports HDMI version 1.4 supporting up to 1920 ×1080 @ 60Hz
Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video
RJ-45 (Ethernet, includes link and activity lights)
USB 3.0 (1 on left side, 1 on right side)
USB 2.0 (1 on left side)
AC Smart Pin adapter plug
2 Chapter 1 Product description
Category Description
Headphone jack
Microphone jack
USB 2.0/3.0 Allocation:
●
3 for unit (2*3.0, 1*2.0)
●
1 for camera (2.0)
●
1 for WLAN (BT) (2.0)
●
1 for touch screen (2.0)
●
RJ-45/Ethernet
●
AC Smart Pin adapter plug
Keyboard/
pointing
devices
Full size standard three coat paint island-style backlit keyboard with numeric keypad
ClickPad with multi-touch gestures, 2-nger scrolling, and pinch-zoom enabled
Taps enabled by default
Supports modern trackpad gestures
Stylus writing support
Power
requirements
Battery:
4 cell, 41 Whr, 2.8Ah, li-ion battery
AC adapters:
AC Adapter 65-W Smart nPFC, 3 pin, RC 4.5mm connector (models with discrete graphics only)
AC Adapter 65-W EM Smart nPFC, 3 pin, RC 4.5mm connector (models with discrete graphics in India/China only)
AC Adapter 45-W Smart nPFC, 3 pin, RC 4.5mm connector (models with UMA graphics only)
1 meter power cord
Security Security Lock
Operating
system
Preinstalled:
●
Windows 10
●
Windows 10 Home High End ML
Serviceability End-user replaceable parts:
●
AC adapter
●
Battery
●
Optical drive
●
Memory
●
Hard drive
●
MiniCard components
●
SIM Card (for WWAN)
3
4 Chapter 1 Product description
2 External component identication
Right side
Component Description
(1) Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display
and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Hard drive light
●
Blinking white: The hard drive is being accessed.
(3) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4–conductor
connector that supports both audio-out (headphone) and audioin (microphone).
(4) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(5) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(6) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(7) Security cable slot Attaches an optional security cable to the computer.
Right side 5
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
Display
Component Description
(1) Internal display switch Turns o the display and initiates Sleep if the display is closed while
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
(2) Internal microphones (2) Records sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
(5) WLAN antennas* (2) Sends and receives wireless signals to communicate with wireless
local area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
6 Chapter 2 External component identication
Top
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Top 7
Lights
Component Description
(1) Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display
and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(3) Mute light
●
Amber: Computer sound is o.
●
O: Computer sound is on.
8 Chapter 2 External component identication
Buttons and speakers
Component Description
(1) Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
(2) Speakers (2) Produce sound.
Top 9
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with the esc key, action keys, or the spacebar.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select models, the f5 action key turns the backlight
keyboard feature o or on.
(5) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad When num lock is on, the keypad can be used like an external
numeric keypad.
10 Chapter 2 External component identication
Bottom
Component Description
(1) Vents (4) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
(2) Battery lock Locks the battery in the battery bay.
(3) Battery bay Holds the battery.
(4) Battery release latch Releases the battery.
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Bottom 11
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select products only)
Component
(1) Model name (select products only)
(2) Product number
(3) Serial Number
(4) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
12 Chapter 2 External component identication
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components 13
Item Component Spare part
number
(1) Display assembly [43.9-cm 17.3-in] HD/FHD, touch screen
NOTE: Touch displays are spared both as entire hinge-ups and at the subcomponent level.
NOTE: For display assembly spare part information, see Display assembly subcomponents on page 16.
Antiglare FHD+ touch screen 835868-001
Antiglare FHD+ non-touch screen 846890-001
(2) Top cover/keyboard (ash silver) (the keyboard and top cover are spared together)
For use in the United States 835866-001
Top cover/keyboard (black)
For use in the United States 835867-001
(3) TouchPad 811552-001
(4) TouchPad bracket (included with TouchPad)
(5) TouchPad rear bracket (included with TouchPad)
(6) Battery connector cable (includes the optical drive connector cable) 810928-001
(7) Speakers (includes left and right speakers and cable) 809316-001
(8) System board (includes replacement thermal materials):
All system boards use the following part numbers:
xxxxxx-001: Without the Windows operating system
xxxxxx-601: Windows 10
For use in models with discrete graphics (NVIDIA N16S-GT (GeForce 940M)):
●
Intel Core i7-6500U WIN processor 4 GB of dedicated video memory 838262–601
●
Intel Core i7-6500U processor and 4 GB of dedicated video memory 838262–001
●
Intel Core i7-6500U WIN processor and 2 GB of dedicated video memory 838261–601
●
Intel Core i7-6500U processor and 2 GB of dedicated video memory 838261–001
For use in models with UMA graphics
●
Intel Core i5-6200U WIN processor 838260–601
●
Intel Core i5-6200U processor 838260–001
●
Intel Core i7-6500U WIN processor 841040–601
●
Intel Core i7-6500U processor 841040–001
●
Intel Core i7-6700HQ HM170 WIN processor 835869–601
●
Intel Core i7-6700HQ HM170 processor 835869–001
(9) WLAN module:
Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter for Windows 10 806723-005
(10) Optical Drive Connector Cable Kit (includes the battery connector cable) 810928–001
14 Chapter 3 Illustrated parts catalog
Item Component Spare part
number
(11) USB board for use with 6th generation processors (includes cable) 844489–001
USB/Audio Cable 844490–001
(12) Power button board (includes cable) 809310-001
(13) Memory module (PC3L, 12800, 1600-MHz):
8 GB 693374-005
4 GB 691740-005
(14) Power connector cable 809295-001
(15) Heat sink assembly (includes replacement thermal materials):
For use in models with discrete graphics 15 W 806827-001
For use in models with UMA graphics 15 W 806826-001
For use in models with UMA graphics 35 W 828817–001
(16) Fan 806747-001
(17) RTC battery 811080-001
(18) Hard drive (does not include bracket):
2 TB, 5400-rpm, 2.5-inch 801808-005
1 TB, 5400-rpm, 2.5-inch 778192-005
1 TB, HDD 5400-rpm, RAW HYBRID 2.5-inch 731999–005
(19) Hard drive bracket 809296-001
(20) DVD+/-RW Double-Layer SuperMulti Drive
For use in natural silver models 809304-001
(21) Battery (4-cell, 41-Whr, 2.8-Ah Li-ion) 800049-001
(22) Bottom cover
For use in natural silver models 843589-001
Base enclosure hinge caps (not pictured), (left and right) 809312-001
Rubber screw covers (not pictured) 809314-001
Computer major components 15
Display assembly subcomponents
Item Component Spare part number
(1) LCD panel assembly
17.3 AG FHD non-touch screen 846890-001
17.3 AG FHD touch screen 835868-001
(2) Webcam/microphone module non-touch screen and touch screen 810961-001
(3) Panel Bracket (included with the Display Panel touch screen)
(4) Display cable
FHD touch screen 809294–001
FHD non-touch screen 847874–001
(5) Antennas touch screen (includes wireless antenna cables and transceivers) 843588–001
(6) Hinges touch screen (left and right) 809299-001
(7) Display enclosure :Natural silver version touch screen 835865-001
16 Chapter 3 Illustrated parts catalog
Miscellaneous parts
Component Spare part number
HP Smart AC adapter:
AC adapter, 65-W, non-PFC, 4.5 mm 710412-001
45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the
People’s Republic of China and India)
741727-001
Power cord (3-pin, black, 1.0-m):
For use in North America 755530-001
Rubber Kit (includes front and rear feet) 809314-001
Screw Kit 843590–001
HDMI to VGA adapter 701943-001
Miscellaneous parts 17
Mass storage devices
Item Component Spare part number
(1) DVD+/-RW Double-Layer SuperMulti Drive
For use in natural silver models 809304-001
Battery/Optical drive cable kit (not illustrated) 810928-001
(2) Hard drive (does not include bracket):
2 TB, 5400-rpm, 2.5-inch 801808-005
1 TB, 5400-rpm, 2.5-inch, hybrid 8 GB SSD 731999-005
1 TB, 5400-rpm, 2.5-in 778192-005
Side brackets (left and right) (not illustrated)
Hard driver Connector (not illustrated)
18 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screwdriver
●
Magnetic screwdriver
●
Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.
Tools required 19
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