HP ENVY m7, 17-u000 Maintenance and Service Guide
HP ENVY m7 Notebook PC (model numbers
used 17-u000 through 17-u099)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2016 HP Development Company,
L.P.
Product notice
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Core are U.S. registered trademarks of
Intel Corporation. Microsoft and Windows are
either registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: April 2016
Document Part Number: 855521-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 4
Locating hardware ................................................................................................................................................. 4
Locating software .................................................................................................................................................. 4
Display .................................................................................................................................................................... 5
Button, speakers, and vent .................................................................................................................................... 6
Keys ........................................................................................................................................................................ 7
Lights ...................................................................................................................................................................... 8
TouchPad ................................................................................................................................................................ 9
Left side ............................................................................................................................................................... 10
Right side ............................................................................................................................................................. 11
Bottom ................................................................................................................................................................. 12
3 Illustrated parts catalog .............................................................................................................................. 13
Locating the serial number, product number, warranty information, and model number ............................... 13
Computer major components .............................................................................................................................. 14
Optical drive components .................................................................................................................................... 17
Miscellaneous parts ............................................................................................................................................. 18
4 Removal and replacement procedures preliminary requirements .................................................................... 19
Tools required ...................................................................................................................................................... 19
Service considerations ......................................................................................................................................... 19
Plastic parts ....................................................................................................................................... 19
Cables and connectors ...................................................................................................................... 20
Drive handling ................................................................................................................................... 20
Grounding guidelines ........................................................................................................................................... 21
Electrostatic discharge damage ........................................................................................................ 21
Packaging and transporting guidelines .......................................................................... 22
Workstation guidelines ................................................................................................... 22
Equipment guidelines ..................................................................................................... 23
5 Removal and replacement procedures ........................................................................................................... 24
Component replacement procedures .................................................................................................................. 24
Bottom cover ..................................................................................................................................... 24
Battery ............................................................................................................................................... 26
v
Solid-state drive ................................................................................................................................ 27
TouchPad cable .................................................................................................................................. 28
Memory module ................................................................................................................................ 29
RTC battery ........................................................................................................................................ 30
Hard drive .......................................................................................................................................... 31
WLAN module .................................................................................................................................... 32
Optical drive ....................................................................................................................................... 34
TouchPad ........................................................................................................................................... 35
Power connector cable ...................................................................................................................... 36
USB board .......................................................................................................................................... 37
USB board cable ................................................................................................................................ 40
System board .................................................................................................................................... 41
Heat sink ............................................................................................................................................ 44
Fan ..................................................................................................................................................... 46
Speakers ............................................................................................................................................ 47
Display assembly ............................................................................................................................... 48
6 Using Setup Utility (BIOS) ............................................................................................................................. 51
Starting Setup Utility (BIOS) ................................................................................................................................ 51
Updating Setup Utility (BIOS) .............................................................................................................................. 51
Determining the BIOS version ........................................................................................................... 51
Downloading a BIOS update .............................................................................................................. 52
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 53
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 53
8 Specications .............................................................................................................................................. 55
Computer specications ...................................................................................................................................... 55
9 Backing up, restoring, and recovering ........................................................................................................... 57
Creating recovery media and backups ................................................................................................................ 57
Creating HP Recovery media (select products only) ......................................................................... 57
Using Windows tools ........................................................................................................................................... 58
Restore and recovery ........................................................................................................................................... 59
Recovering using HP Recovery Manager ........................................................................................... 59
What you need to know before you get started ............................................................. 59
Using the HP Recovery partition (select products only) ................................................. 60
Using HP Recovery media to recover .............................................................................. 60
Changing the computer boot order ................................................................................ 61
Removing the HP Recovery partition (select products only) ......................................... 62
vi
10 Power cord set requirements ...................................................................................................................... 63
Requirements for all countries ............................................................................................................................ 63
Requirements for specic countries and regions ................................................................................................ 63
11 Recycling .................................................................................................................................................. 65
Index ............................................................................................................................................................. 66
vii
viii
1 Product description
Category Description
Product Name HP ENVY m7 Notebook PC (model numbers used 17-u000 through 17-u099)
Processor Intel® Core™ i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 4.0-MB
L3 cache, dual core, 15-W)
Chipset Intel HM170 integrated soldered-on-circuit (SoC)
Graphics Hybrid Graphics:
nVIDIA N16S-GTR-S (GeForce 940MX) graphics subsystem with 2048-MB of dedicated
video memory
Support for HD decode, DX12, and high-denition multimedia interface (HDMI)
Support for Optimus
Support for GPU performance scaling (GPS)
Panel 17.3-in, ultra high-denition (UHD), white light-emitting diode (WLED), AntiGlare (3840×2160),
at (4.0-mm), UWVA, eDP+PSR TouchScreen display assembly; 16:9 ultra wide aspect ratio,
typical brightness: 300 nits; TouchScreen, MultiTouch-enabled
17.3-in, full high-denition (FHD), WLED, BrightView (1920×1080), at (4.0-mm), UWVA, eDP
TouchScreen display assembly; 16:9 ultra wide aspect ratio, typical brightness: 300 nits;
TouchScreen, MultiTouch-enabled
Memory Two memory slots, non-accessible
Support for DDR4-2133 Dual Channel
Support for up to 16-GB maximum on-board system memory
●
16384 MB (8192 MB × 2)
●
12288 MB (8192 MB + 4096 MB)
Hard drive Support for all 9.5-, 7.2-, and 7.0-mm, SATA, 2.5-in hard drives
Support for 1-TB, 5400-rpm, 7.2-mm hard drive
Support for Accelerometer hard drive protection
Support for hard drive and solid-state drive in the following combinations:
Solid-state drive Support for next generation form factor (NGFF), M.2 solid-state drive
Support for the following solid-state drives:
●
512-MB, M.2, SATA solid-state drive supporting triple-level cell (TLC)
●
256-MB, M.2, SATA solid-state drive supporting TLC
Optical drive Support for 9.0-mm tray load, SATA xed (not modular)
Support for DVD±RW DL SuperMulti Drive
Support for zero-power optical drive
Support M-disc
Audio and video HP Wide Vision HD webcam with indicator light, 720p by 30 frames per second, BSI sensor, f2.0,
88° wide eld of vision
1
Category Description
Audio and video (continued) Support for B & O Play
Dual speakers
HD Audio (Conexant CX7700)
Integrated dual-array microphones with appropriate beam-forming, echo-cancellation, and
noise suppression software
Support for Smart Amp
Support for voice recognition
Ethernet Integrated 10/100/1000 network interface card (NIC)
Sensors Accelerometer
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two built-in WLAN antennas (M.2 / PCIe)
Support for the Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.2
Combo Adapter WLAN module
Compatible with MiraCast-certied devices
Support for Intel WiDi
Compatible with MiraCast-certied devices
External media cards Micro-Secure Digital (SD™) media reader slot
Ports
Keyboard/pointing devices Full-sized, backlit, island-style, keyboard with numeric keypad
Power requirements Support for 3-cell, 61-WHr, 5.36-WHr, Li-ion and 3-cell, 41-WHr, 3.63-WHr, Li-ion batteries
●
Audio-in (mono microphone)/audio-out (stereo headphone) combination
●
AC Smart Pin adapter plug
●
HDMI v1.4 supporting up to 1920×1080 @ 60 Hz
●
RJ-45 network
●
USB 3.0 ports (3)
●
USB 3.0 port Type-C
TouchPad requirements:
●
ClickPad with image sensor
●
Multitouch gestures enabled
●
Support for Windows modern trackpad gestures
●
Taps enabled as default
Support for the following AC adapters
●
90-W HP Smart AC adapter (PFC, S-3P, 4.5-mm)
●
65-W HP Smart AC adapter (non-PFC, S-3P, 4.5-mm)
●
65-W HP Smart AC adapter (non-PFC, with mount, 4.5-mm)
Security Trusted platform module (TPM) 2.0
Operating system Preinstalled: Windows 10 and Windows 10 Professional
2 Chapter 1 Product description
Security cable lock
Category Description
Operating system (continued) For Developed Market (ML): Windows 10 Home ML and Windows 10 Home High End ML
For Emerging Market (EM/SL):
●
Windows 10 Home EM/SL
●
Windows 10 Home High End EM/SL/China
●
CPPP Windows 10 Home China Language Edition
●
SEAP Windows 10 Home Single Language Edition
●
SEAP Windows 10 Home High End
Serviceability End user replaceable parts: AC adapter
3
2 External component identication
Locating hardware
To nd out what hardware is installed on the computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on the computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on the computer:
▲
Select the Start button, and then select All apps.
‒ or –
Right-click the Start button, and then select Programs and Features.
4 Chapter 2 External component identication
Display
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
(2) Internal microphones Record sound.
(3) Camera light On: The camera is in use.
(4) Camera Allows you to video chat, record video, and record still images.
To use the camera:
▲
Type camera in the taskbar search box, and then
select Camera.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.
To access this guide:
▲
Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
Display 5
Button, speakers, and vent
Item Component Description
(1) Power button
(2) Speakers Product sound.
●
When the computer is o, press the button to turn on
the computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press
the button briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your
power options.
▲
Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select
Power Options.
(3) Vent Enables airow to cool internal components.
6 Chapter 2 External component identication
Keys
Item Component Description
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Displays system information when pressed in combination
(3) Windows key Opens the Start menu.
(4) Action keys Execute frequently used system functions.
(5) num lock key (select products only) Alternates between the navigational and numeric functions
(6) Integrated numeric keypad When num lock is on, the keypad can be used like an external
with the esc key.
NOTE: Pressing the Windows key again will close
the Start menu.
NOTE: On select products, the f5 action key turns
the keyboard backlight feature o or on.
on the integrated numeric keypad.
numeric keypad.
Keys 7
Lights
Item Component Description
(1) Power light
(2) Mute light
(3) Caps lock light On: Caps lock is on, which switches the key input to all
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to
the display and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation
is a power-saving state that uses the least amount
of power.
●
Amber: Computer sound is o.
●
O: Computer sound is on.
capital letters.
8 Chapter 2 External component identication
TouchPad
Item Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
TouchPad 9
Left side
Item Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) RJ-45 (network) jack Connects a network cable.
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled
or stolen.
(3) RJ-45 (network) jack status lights
(4) USB 3.0 ports (2) Connects optional USB devices, such as a keyboard, mouse,
(5) Drive light
(6) Optical drive Depending on your computer, reads an optical disc or reads
(7) Optical drive eject button Releases the optical disc drive tray.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
external drive, printer, scanner, or USB hub.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
and writes to an optical disc.
NOTE: For disc compatibility information, type help in the
taskbar search box, select Help and Support, and then type
disc compatibility in the search box.
10 Chapter 2 External component identication
Right side
Item Component Description
(1) Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to
the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲
Select the Start button, select All apps, select HP Help
and Support, and then select HP Documentation.
NOTE: When a device is connected to the jack,
the computer speakers are disabled.
(2) USB Type-C port Connects an optional USB device with a Type-C connector.
(3) Memory card reader Reads optional memory cards that enable you to store,
manage, share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲
Press in on the card, and then remove it from
the memory card reader.
(4) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio
component, or a high-speed HDMI device.
(5) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner, or USB hub. Standard USB
ports will not charge all USB devices or will charge using a
low current. Some USB devices require power and require
you to use a powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is o.
(6) AC adapter and battery light
●
White: The AC adapter is connected and the battery is
fully charged.
Right side 11
Item Component Description
Bottom
(6) AC adapter and battery light (continued)
(7) Power connector Connects an AC adapter.
●
Blinking white: The AC adapter is disconnected
and the battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery
is charging.
●
O: The battery is not charging.
Component Description
Vent Enables airow to cool internal components.
12 Chapter 2 External component identication
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Locating the serial number, product number, warranty information, and model number
The serial number (1), product number (2), warranty information (3), and model number (4), and are located
on the bottom of the computer. This information may be needed when travelling internationally or when
contacting support.
Locating the serial number, product number, warranty information, and model number 13
Computer major components
14 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(1) Display assembly: The display assembly is spared only as an entire assembly.
17.3-in, UHD, WLED, AntiGlare (3840×2160), uslim-at (2.68-mm), UWVA, eDP+PSR
TouchScreen display assembly equipped with HDC and webcam
17.3-in, FHD, WLED, BrightView (1920×1080), slim-at (3.0-mm), UWVA, eDP TouchScreen
display assembly equipped with HDC and webcam
Display hinge covers (2, not illustrated) 857831-001
(2) Keyboard/top cover with backlight and pointing stick (includes backlight cable, keyboard cable, and pointing stick cable):
For use in Canada 857839-DB1
For use in the United States 857839-001
(3) USB board (includes USB board cable, USB board FFC cable, RJ45 jack, and 2 USB ports)
NOTE: The USB board cable is also available using spare part number 857837-001. The
USB board exible folded cable (FFC) cable is also available using spare part number
857833-001.
(4) USB board cable 857837-001
(5) USB board FFC cable 857833-001
(6) USB board bracket (not spared separately)
(7) TouchPad
NOTE: The TouchPad spare part kit does not include the TouchPad bracket or TouchPad
cable. The TouchPad bracket is available using spare part number 857825-001.
The TouchPad cable is available using spare part number 857836-001.
859440-001
859439-001
857823-001
857830-001
(8) TouchPad bracket 857825-001
(9) TouchPad cable (includes double-sided adhesive) 857836-001
(10) Speakers (includes left and right speakers and cables) 857834-001
(11) Power connector cable 857437-001
(12) Power connector cable bracket (not spared separately)
(13) DVD±RW DL SuperMulti Drive 857903-001
(14) Optical drive bezel 857832-001
(15) Optical drive brackets (3) 857827-001
(16) 1-TB, 5400-rpm, SATA, 7.2-mm hard drive
NOTE: The hard drive spare part kit does not include the hard drive rubber bracket or hard
drive cable. The hard drive rubber bracket is available using spare part number 857826-001.
The hard drive cable is available using spare part number 857835-001.
(17) Hard drive cable (includes double-sided adhesive) 857835-001
(18) Hard drive rubber bracket 857826-001
I/O Bracket Kit, includes: 857824-001
(19) System board support bridges (2)
(20) Solid-state drive:
766457-856
512-GB, M2, SATA-3 solid-state drive supporting TLC 857899-001
Computer major components 15
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