HP ENVY m6 Maintenance and Service Guide

HP ENVY m6 Sleekbook HP ENVY Touchsmart m6 SleekBook HP ENVY TouchSmart m6 Ultrabook

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First edition: September 2013

Document Part Number: 732241-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................... 1

2 External component identification ..................................................................................... 6

Display ................................................................................................................................... 6

Top ........................................................................................................................................ 8

TouchPad ................................................................................................................. 8

Lights ....................................................................................................................... 9

Buttons and speakers ............................................................................................... 10

Keys ...................................................................................................................... 11

Left side ................................................................................................................................ 12

Right side .............................................................................................................................. 14

Bottom .................................................................................................................................. 15

Service label ......................................................................................................................... 16

3 Illustrated parts catalog .................................................................................................. 17

Computer major components ................................................................................................... 17

Display assembly subcomponents ............................................................................................. 21

Miscellaneous parts ................................................................................................................ 22

Sequential part number listing .................................................................................................. 22

4 Removal and replacement procedures ............................................................................ 25

Preliminary replacement requirements ....................................................................................... 25

Tools required ......................................................................................................... 25

Service considerations ............................................................................................. 25

Plastic parts ............................................................................................. 25

Cables and connectors ............................................................................. 25

Drive handling ......................................................................................... 26

Grounding guidelines .............................................................................................. 26

Electrostatic discharge damage .................................................................. 26

Packaging and transporting guidelines ........................................ 28

Component replacement procedures ........................................................................................ 30

Service cover .......................................................................................................... 30

Battery ................................................................................................................... 32

RTC battery ............................................................................................................ 33

Hard drive ............................................................................................................. 34

Solid state drive (Intel models only) ............................................................................ 35

WLAN module ........................................................................................................ 37

Memory modules .................................................................................................... 39

RJ-45 module cover ................................................................................................. 40

Left speaker/subwoofer ........................................................................................... 41

USB/audio board ................................................................................................... 42

Power connector cable ............................................................................................ 43

Card reader board .................................................................................................. 44

Fan ....................................................................................................................... 45

System board ......................................................................................................... 47

Heat sink ............................................................................................................... 50

Power button board ................................................................................................. 52

Right speaker .......................................................................................................... 53

Keyboard ............................................................................................................... 55

TouchPad module .................................................................................................... 57

Display assembly, non-touchscreen ............................................................................ 58

Display assembly, touchscreen .................................................................................. 63

5 Setup Utility (BIOS) and System Diagnostics .................................................................... 69

Using Setup Utility .................................................................................................................. 69

Starting Setup Utility ................................................................................................ 69

Changing the language of Setup Utility ...................................................................... 69

Navigating and selecting in Setup Utility .................................................................... 70

Displaying system information ................................................................................... 70

Restoring factory settings in Setup Utility ..................................................................... 71

Exiting Setup Utility ................................................................................................. 71

Updating the BIOS .................................................................................................. 71

Determining the BIOS version .................................................................... 71

Downloading a BIOS update ..................................................................... 72

Using System Diagnostics ........................................................................................................ 73

6 Specifications .................................................................................................................. 74

Computer specifications .......................................................................................................... 74

39.6-mm (15.6-inch) display specifications ............................................................................... 75

7 Backup and recovery ...................................................................................................... 76

Backing up your information .................................................................................................... 76

Performing a system recovery .................................................................................................. 77

Using the Windows recovery tools ............................................................................ 77

Using f11 recovery tools .......................................................................................... 78

Using Windows 8 operating system media (purchased separately) ................................ 79

Using Windows Refresh for quick and easy recovery ................................................... 80

Remove everything and reinstall Windows ................................................................. 80

Using HP Software Setup ......................................................................................... 81

8 Power cord set requirements .......................................................................................... 82

Requirements for all countries .................................................................................................. 82

Requirements for specific countries and regions ......................................................................... 83

9 Recycling ........................................................................................................................ 85

Index ................................................................................................................................. 86

vii

viii

1 Product description

Category Description Intel

models

Product Names HP ENVY TouchSmart m6 Ultrabook √

HP ENVY TouchSmart m6 Sleekbook √

HP ENVY m6 Sleekbook √

Processors Intel® Core™ i7-4500U (1.8 GHz, turbo up to 3.0 GHz) 1600 MHz/4

MB Cache, Dual 15W

Intel Core i5-4200U (1.6 GHz, turbo up to 2.6 GHz) 1600 MHz/3

MB Cache, Dual 15W

Intel Core i3-4010U (1.7 GHz), 1600 MHz/3 MB L3, Dual 15W √

AMD® A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, DDR3L-1333MH)

Quad 25W

Chipset Intel Lynx Point - LP PCH (Integrated in MCP) √

AMD A76M FCH √

Graphics Intel HD Graphics 5000 and Intel HD Graphics 4400. Supports HP

Decode, DX11, and HDMI.

AMD Radeon™ HD 8610G graphics. Supports DX11, HD Decoder

and HDMI, and PX 7.0.

√

AMD

models

Panels 39.6-mm (15.6-inch) HD LED BrightView (1366x768) (Slim 3.2mm)

SVA, Color Gamut 45%, 200 nits

39.6-mm (15.6-inch) FHD WLED BrightView (1920x1080) (Slim

3.2mm) SVA, TN, Color Gamut 60%, 300 nits

39.6-mm (15.6-inch) FHD WLED BrightView (1920x1080) (Slim

3.2mm) SVA, TN, Color Gamut 60%, 300 nits Touchscreen

Supports 16:9 wide aspect ratio and 16:9 ultra wide aspect ratio √√

Supports LVDS √√

√√

Category Description Intel

models

AMD

models

Memory Supports up to 16 GB max system memory (DDR3L-1600MHz Dual

Channel Support) in the following configurations:

16384 MB (8192 MB x 2)

●

12288 MB (8192 MB +4096 MB)

●

8192 MB (8192 MB x 1)

●

8192 MB (4096 MB x 2)

●

6144 MB (2048 MB x 1 + 4096 MB x 1)

●

4096 MB (4096 MB x 1)

●

4096 MB (2048 MB x 2)

●

Supports up to 8 GB max system memory (DDR3L-1333MHz at 1.35V

Dual Channel Support (DDR3L-1600 downgrade to DDR3L-1333)) in the following configurations:

8192 MB (4096 MB x 2)

●

6144 MB (2048 MB x 1 + 4096 MB x 1)

●

4096 MB (4096 MB x 1)

●

Drives Supports single 7/9.5mm, SATA 2.5" HDD with Accelerometer/HDD

protection support:

√

√√

500 GB, 5400 rpm, 7 mm

●

750 GB, 5400 rpm, 9.5 mm

●

1 TB, 5400 rpm, 9.5 mm

●

Supports mSATA SSD configurations with Intel Smart Response

Technology (SRT) support:

24-GB mSATA SSD

●

32-GB mSATA SSD

●

128-GB mSATA SSD

●

Audio and video Dual array digital microphones √√

Subwoofer, Beats audio, dual speakers √√

HD audio √

Voice support recognition √

HP TrueVision high-definition webcam (fixed, no tilt, 1280×720 by 30

frames per second)

Ethernet Integrated 10/100/1000 GB network interface card (NIC) √√

Wireless Integrated WLAN options by way of wireless module √√

√

√√

Supports Intel Smart Connect Technology √√

2 Chapter 1 Product description

Category Description Intel

models

Supports Intel Wireless Display (WiDi/WiFi Direct support) √√

2 WLAN antennas built into display assembly √√

AMD

models

Supports the following WLAN formats:

Intel Wireless-N 7260BN 802.11 bgn 2x2 WiFi + BT 4.0 combo

●

Adapter

Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter

●

Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0

●

Combo Adapter

Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo

●

Adapter

Broadcom 4352 + Bluetooth combo w/ *2 antennas (802.11 a/

●

b/g/n, Bluetooth 4.0)

Supports the following WLAN formats:

Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter

●

Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo

●

Adapter

External media card Push-push insertion/removal √√

HP Multi-Format Media Reader supports the following digital card

formats:

Secure Digital (SD) Card

●

√

Secure Digital High-Capacity (SDHC) Card

●

Secure Digital Extended Capacity (SDxC) Card

●

HP Multi-Format Media Reader supports the following digital card

formats:

Secure Digital (SD) Card

●

Secure Digital High-Capacity (SDHC) Card

●

Secure Digital Extended Capacity (SDxC) Card with UHS

●

Internal card expansion

One half-size mini-card slot for WLAN √

One half-size mini-card slot for WLAN

One full-size mini-card slot for Intel mSATA Cache

One NGFF slot for WLAN

One NGFF slot for WWAN

√

Category Description Intel

models

AMD

models

Ports

Keyboard/pointing devices

TouchPad with multi-touch gestures and image sensors √√

Support Windows 8 Modern TouchPad Gestures √√

Taps enabled as default √√

Power requirements Supports the following HP AC adapters:

3-pin AC Smart Pin adapter plug

●

Audio-in (mono microphone)/Audio-out (stereo headphone)

●

combo jack, supports jack detection

HDMI version 1.4 supporting 1920 ×1200 @ 60Hz

●

RJ-45 (Ethernet, includes link and activity lights)

●

USB 3.0 port

●

USB 2.0 port

●

Full-size, backlit, island style keyboard with numeric keypad √√

65W (4.5mm connector) (Smart-Pin)

●

65W (4.5mm connector) (Smart-Pin), EM

●

65W (4.5mm connector) (Smart-Pin), MSG

●

√√

Supports the following batteries:

3-Cell battery - (50Whr, 4.56AH) Polymer

●

Security Kensington Security Lock

Intel AT-p Ready support

IPT support

Kensington Security Lock

HP SimplePass/OTP support

√√

√

4 Chapter 1 Product description

Category Description Intel

models

AMD

models

Operating system Preinstalled:

Windows 8.1 (64 bit)

●

Windows 8 (64 bit)

●

Windows 8 Standard

●

Windows 8 Professional

●

Serviceability End-user replaceable parts:

Memory

●

Hard drive

●

AC adapter

●

Battery

●

MiniCard components

●

√√

2 External component identification

Display

Component Description

(1) Internal microphones (2) Record sound.

(2) Webcam light

(3) HP TrueVision HD Webcam Records video, captures still photographs, and provides access to

6 Chapter 2 External component identification

On: The webcam is in use.

●

Off: The webcam is not in use.

●

video conferences and online chat by means of streaming video.

To use the webcam, from the Start screen, type c, and then select

CyberLink YouCam from the list of applications.

Component Description

(4) Internal display switch Turns off the display and initiates Sleep if the display is closed

while the power is on.

NOTE: The internal display switch is not visible from the

outside of the computer.

(5) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless

local area networks (WLANs).

NOTE: To set up a WLAN and connect to the Internet, you

need a broadband modem (either DSL or cable) (purchased separately), high-speed Internet service purchased from an Internet service provider, and a wireless router (purchased separately).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, see the User guide.

Display

Top

TouchPad

Component Description

(1) TouchPad zone Moves the on-screen pointer and selects or activates items on the

screen.

NOTE: The TouchPad also supports edge-swipe gestures.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

8 Chapter 2 External component identification

Lights

Component Description

(1)

(2) Caps lock light

(3)

(4)

Power light

Mute light

Wireless light

On: The computer is on.

●

Blinking: The computer is in the Sleep state, which is an

●

energy-saving mode. The computer shuts off power to the display and other unneeded components.

Off: The computer is off or in Hibernation. Hibernation

●

is an energy-saving mode that uses the least amount of power.

NOTE: For select models, the Intel® Rapid Start

Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity.

On: Caps lock is on, which switches the keys to all

●

capital letters.

Off: Caps lock is off.

●

Amber: Computer sound is off.

●

Off: Computer sound is on.

●

White: An integrated wireless device, such as a wireless

●

local area network (WLAN) device and/or a Bluetooth® device, is on.

Amber: All wireless devices are off.

●

Top

Buttons and speakers

Component Description

(1)

(2) Speakers (2) Produce sound.

Power button

When the computer is off, press the button to turn on

●

the computer.

When the computer is in the Sleep state, press the

●

button briefly to exit Sleep.

When the computer is in Hibernation, press the button

●

briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button

will result in the loss of unsaved information.

If the computer has stopped responding and Microsoft® Windows® shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.

NOTE: For select models, the Intel® Rapid Start

Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity.

To learn more about your power settings, see the User guide.

10 Chapter 2 External component identification

Keys

Component Description

(1) esc key Reveals system information when pressed in combination

with the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with the b key or the esc key.

(3)

(4) Action keys Execute frequently used system functions.

(5) num lock key Controls the function of the integrated numeric keypad. Press

(6) Integrated numeric keypad Set at the factory to function like an external numeric

Windows key Returns you to the Start screen from an open app or the

Windows desktop.

NOTE: Pressing the Windows key again will return you to

the previous screen.

the key to alternate between the standard numeric function found on an external keypad (this function is turned on at the factory) and the navigational function (indicated by the directional arrows on the keys).

NOTE: The keypad function that is active when the

computer is turned off is reinstated when the computer is turned back on.

keypad. To alternate between this numeric function and the navigational function (indicated by the directional arrows on the keys), press the num lock key.

Top

Left side

Component Description

(1)

(2)

(3)

(4)

(5)

Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being mishandled or stolen.

HDMI port Connects an optional video or audio device, such as a

high-definition television, any compatible digital or audio component, or a high-speed HDMI device.

USB 3.0 charging (powered) port Connects an optional USB device. USB charging ports

allow you to charge connected USB devices. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port.

NOTE: USB charging ports can also charge select models

of cell phones and MP3 players, even when the computer is off.

USB 3.0 port Connects an optional USB 3.0 device.

Media Card Reader Supports the following digital media formats:

Secure Digital (SD) Memory Card

●

Secure Digital High Capacity (SDHC) Memory Card

●

12 Chapter 2 External component identification

Secure Digital Extended Capacity (SDxC) Memory

●

Card

Component Description

(6)

(7)

Hard drive light

Power light

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the

●

hard drive.

On: The computer is on.

●

Blinking: The computer is in the Sleep state, which is

●

an energy-saving mode. The computer shuts off power to the display and other unneeded components.

Off: The computer is off or in Hibernation. Hibernation

●

is an energy-saving mode that uses the least amount of power.

NOTE: For select models, the Intel® Rapid Start

Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity.

Left side

Right side

Component Description

(1)

(2)

(3)

(4) AC adapter light

Audio-out (headphone) jack/Audio-in (microphone) jack

USB 2.0 port Connects an optional USB device.

RJ-45 (network) jack Connects a network cable.

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides.

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audio-in (microphone).

White: The AC adapter is connected and the battery is

●

charged.

(5)

Power connector Connects an AC adapter.

14 Chapter 2 External component identification

Amber: The AC adapter is connected and the battery is

●

charging.

Off: The computer is using DC battery power.

●

Bottom

Component Description

(1) HP Triple Bass Reflex Subwoofer Provides superior bass sound.

(2) Vents (2) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Bottom

Service label

When ordering parts or requesting information, provide the computer serial number and model number provided on the service label, which is found on the bottom of the computer.

Item Component Description

(1) Serial number (s/n) This is an alphanumeric identifier that is unique to each product.

(2) Part number/Product number (p/n) This number provides specific information about the product’s

(3) Warranty period This number describes the duration of the warranty period for

(4) Model description (select models only) This is the alphanumeric identifier used to locate documents, drivers,

hardware components. The part number helps a service technician determine what components and parts are needed.

the computer.

and support for the computer.

16 Chapter 2 External component identification

3 Illustrated parts catalog

Computer major components

Item Component Spare part

number

(1) Display assembly (39.6 mm [15.6-in], Brightview, WLED)

Touchscreen models:

Non-touchscreen models:

(2) Top cover

For use in models with an AMD processor 725464-001

For use in models with an Intel processor 734438-001

(3) TouchPad assembly (includes cable) not spared

(4) Keyboard, backlit

For use in the United States 725450-001

For use in Canada 725450-DB1

(5) Keyboard bracket 725441-001

(6) Power button board 725451-001

Speaker Kit, includes: 725460-001

FHD 727459-001

●

HD 727460-001

●

FHD 727461-001

●

HD 727462-001

●

(7) Left speaker

(8) Right speaker and subwoofer

(9) System board

For use in models with AMD processors:

For use in models with Intel processors:

(10) Memory module

AMD A10-5745M processor for use in models with non-Windows 8 operating systems 725462-001

●

AMD A10-5745M processor for use in models with the Windows 8 Standard operating

●

system

Intel Core i5-4200U processor for use in models with non-Windows 8 operating systems 732775-001

●

Intel Core i5-4200U processor with the Windows 8 Standard operating system 732775-501

●

Intel Core i5-4200U processor with the Windows 8 Professional operating system 732775-601

●

Intel Core i5-4200U processor for use in models with non-Windows 8 operating systems

●

(with upgraded CPU core power controller version)

Intel Core i5-4200U processor with the Windows 8 Professional operating system (with

●

upgraded CPU core power controller version)

725462-501

745043-001

745043-501

18 Chapter 3 Illustrated parts catalog

Item Component Spare part

number

2-GB memory module (PC3L, 12800, 1600-MHz) 691739-005

4-GB memory module (PC3L, 12800, 1600-MHz) 691740-005

8-GB memory module (PC3L, 12800, 1600-MHz) (Intel models only) 693374-005

(11) Hard drive

750-GB, 5400 RPM, 2.5 in 634250-005

1-TB, 5400 RPM, 2.5 in 676521-005

500-GB, 5400 RPM, 7 mm 683802-005

(12) Hard drive cable

Included in Hard Drive Hardware Kit (left and right brackets, hard drive cable, and screws)

(13) Solid-state drive (Intel models only)

24-GB SSD 727598-001

128-GB SSD 727514-001

(14) WLAN module

For use in Intel and AMD models:

For use only in Intel models:

Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter 690020-005

●

Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter 733476-001

●

Intel Dual Band Wireless-AC 3160 802.11 a/b/g/n/ac (1x1) WiFi with Bluetooth 4.0

●

combo

Intel Centrino Wireless-N 2230 802.11bgn 2x2 WiFi + BT 4.0 Combo Adapter 717384-005

●

Mediatek MT7630E 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter 710418-005

●

Intel Centrino Wireless-N 1030 + Bluetooth combo w/ *2 antennas (802.11 b/g/n,

●

Bluetooth 3.0)

725447-001

710662-001

670290-005

(15) Power connector cable 725444-001

(16) Security bracket not spared

(17) USB/audio board with cable

For use in Intel models 729621-001

For use in AMD models 725452-001

(18) Heat sink

For use in models with AMD processors 725446-001

For use in models with Intel processors 728132-001

(19) Media card reader

Broadcom 4352 + Bluetooth combo w/ *2 antennas (802.11 a/b/g/n, Bluetooth 4.0) 724935-005

●

Computer major components

Item Component Spare part

number

For use only in Intel models 728133-001

For use only in AMD models 727465-001

(20) Fan 725445-001

(21) RJ-45 cover 727464-001

(22) Battery (3-cell, 5.0WHr 4.52AH Li-ion) 715050-001

(23) RTC battery 725458-001

(24) Service cover 725453-001

20 Chapter 3 Illustrated parts catalog

Display assembly subcomponents

Item Component Spare part number

(1) Display bezel 725442-001

(2) Webcam/microphone module 725465-001

(3) Hinge brackets

For use in non-touch models 725448-001

For use in touchscreen models 725449-001

(4) Raw display panel, 39.6-mm (15.6-inch), HD, WLED, BrightView

HD, non-touch 725454-001

HD, touchscreen 725455-001

FHD, non-touch 725456-001

FHD, touchscreen 725457-001

(5) WLAN antenna 727460-001

(6) Display/webcam cable

For use in touchscreen models 725443-001

For use in non-touch models 725461-001

(7) Display enclosure

Display assembly subcomponents

Item Component Spare part number

For use in non-touch models 725439-001

For use in touchscreen models 725440-001

Miscellaneous parts

Component Spare part number

AC adapter (non-smart):

65-W AC adapter (non-smart) for use in all countries and regions 710412-001

Power cord (3-pin, black, 1.83-m):

For use in North America 490371-001

Screw Kit 725459-001

External optical drive, DVD+-RW and CD-RW Super Multi Double-Layer Combo Drive 659940-001

Sequential part number listing

Spare part number

490371-001 Power cord for use in North America (3-pin, black, 1.83-m)

634250-005 Hard drive 750 GB, 5400 rpm, 2.5 in

659940-001 External optical drive, DVD+-RW and CD-RW Super Multi Double-Layer Combo Drive

670290-005 Intel Centrino® Wireless-N 1030 + Bluetooth combo w/ *2 antennas (802.11 b/g/n, Bluetooth 3.0)

676521-005 Hard drive 1 TB, 5400 rpm, 2.5 in

683802-005 Hard drive 500 GB, 5400 rpm, 7 mm

690020-005 Ralink Wireless + Bluetooth combo w/ *2 antennas (802.11 b/g/n, Bluetooth 4.0) for use in both Intel

691739-005 2-GB memory module (PC3L, 12800, 1600-MHz)

691740-005 4-GB memory module (PC3L, 12800, 1600-MHz)

693374-005 8-GB memory module (PC3L, 12800, 1600-MHz)(Intel models only)

701943-001 HDMI to VGA Adapter

710412-001 AC Adapter (smart) 65 W (non-BFR, PVC free)

710418-005 Mediatek 7630E 802.11 b/g/n 11 WiFi and Bluetooth 4.0 Combo Adapter for use only in Intel models

Description

for use only in Intel models

and AMD models

710662-001 Intel Dual Band Wireless-AC 3160 802.11 a/b/g/n/ac (1x1) WiFi with Bluetooth 4.0 combo for use

only in Intel models

22 Chapter 3 Illustrated parts catalog

Spare part number

715050-001 3 cell, 50 WHr 4.52AH Li-ion battery

717384-005 Intel Centrino Wireless-N 2230 + Bluetooth combo w/ *2 antennas (802.11 b/g/n, Bluetooth 4.0) for

724935-005 Broadcom 4352 + Bluetooth combo w/ *2 antennas (802.11 a/b/g/n, Bluetooth 4.0) for use only in

725437-001 WLAN antennas

725438-001 WLAN antenna for touchscreen models

725439-001 Display back cover for use in non-touch models

725440-001 Display back cover for use in touchscreen models

725441-001 Keyboard bracket

725442-001 Display bezel

725443-001 Display cable for use in touchscreen models

725444-001 Power connector cable

725445-001 Fan

725446-001 Heat sink for use in models with AMD processors

Description

use only in Intel models

Intel models

725447-001 Hard Drive Hardware Kit (includes left and right brackets, hard drive cable, and screws)

725448-001 Display hinges for use in-touchscreen models

725449-001 Display hinges for use in touchscreen models

725450-001 Backlit keyboard for use in the United States

725450-DB1 Backlit keyboard for use in Canada

725451-001 Power button board with cable

725452-001 USB/audio board with cable for use in AMD models

725453-001 Service cover

725454-001 Display panel, 39.6 mm (15.6-inch), Brightview,, HD, non-touch

725455-001 Display panel, 39.6 mm (15.6-inch), Brightview,, HD, touchscreen

725456-001 Display panel, 39.6 mm (15.6-inch), Brightview,, FHD, non-touch

725457-001 Display panel, 39.6 mm (15.6-inch), Brightview, FHD, touchscreen

725458-001 RTC battery

725459-001 Screw Kit

725460-001 Speaker Kit (includes left speaker/subwoofer and right speaker)

725461-001 Display cable for use in non-touch models

725462-001 System board with AMD A10-5745M processor for use in models with a non-Windows 8 operating

system

Sequential part number listing

Spare part number

725462-501 System board with AMD A10-5745M processor for use with models with the Windows 8 Standard

725464-001 Top cover for use in models with an AMD processor

725465-001 Webcam assembly

727459-001 Display assembly, FHD, touchscreen

727460-001 Display assembly, HD, touchscreen

727461-001 Display assembly, FHD, non-touch

727462-001 Display assembly, HD, non-touch

727464-001 RJ-45 cover

727465-001 Media card reader for use only in AMD models

727514-001 Solid state drive, 128-GB (Intel models only)

727598-001 Solid state drive, 24-GB (Intel models only)

728132-001 Heat sink for use in models with Intel processors

728133-001 Media card reader for use only in Intel models

Description

operating system

729621-001 USB/audio board with cable for use in Intel models

732775-001 System board for use with computer models equipped with Intel i5-4200U processor and a non-

Windows 8 operating system

732775-501 System board for use with computer models equipped with Intel i5-4200U processor and the Windows

8 Standard operating system

732775-601 System board for use with computer models equipped with Intel i5-4200U processor and the Windows

8 Professional operating system

733476-001 Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter for use in both Intel and AMD

models

734438-001 Top cover for use in models with an Intel processor

745043-001 System board for use only with computer models equipped with Intel Core i5-4200U processor and a

non-Windows 8 operating system (with upgraded CPU core power controller version)

745043-501 System board for use only with computer models equipped with Intel Core i5-4200U processor with the

Windows 8 Standard operating system (with upgraded CPU core power controller version)

24 Chapter 3 Illustrated parts catalog

4 Removal and replacement

procedures

CAUTION: This computer does not have user-replaceable parts. Only HP authorized service

providers should perform the removal and replacement procedures described here. Accessing the internal part could damage the computer or void the warranty.

Preliminary replacement requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

Flat-bladed screwdriver

●

Magnetic screwdriver

●

Phillips P0 and P1 screwdrivers

●

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all

accompanying screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use

care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations

during the reassembly process. Improper cable placement can damage the computer.

Preliminary replacement requirements

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to

the computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.

26 Chapter 4 Removal and replacement procedures

CAUTION: To prevent damage to the computer when you are removing or installing internal

components, observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by different activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Preliminary replacement requirements

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or

●

nonconductive foam.

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that

●

mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools

●

and equipment.

Use conductive field service tools, such as cutters, screwdrivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of static-

●

safe materials.

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids

●

and Styrofoam.

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle

●

these items only at static-free workstations.

Avoid contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

●

28 Chapter 4 Removal and replacement procedures

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps

●

with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)

●

can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or floor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

●

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Preliminary replacement requirements

Component replacement procedures

This chapter provides removal and replacement procedures.

There are as many as 114 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.

Service cover

Description Spare part number

Service cover 725453-001

Before disassembling the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

Remove the service cover:

1. Position the computer face down, and then remove the 4 smaller Phillips screws from the front

edge of the service cover.

30 Chapter 4 Removal and replacement procedures

2. Remove the 8 remaining larger Phillips screws from the back and the middle of the service cover.

3. Lift up the cover (1) from the unit at the rear edge and remove the service cover (2).

Reverse this procedure to install the service cover.

Component replacement procedures

Battery

Description Spare part number

3 cell, 50 WHr 4.52 AH Li-ion battery 715050-001

Before removing the battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

Service cover on page 30).

Remove the battery:

1. Turn the computer right-side up, with the front toward you.

2. Disconnect the battery cable (1) from the system board.

3. Remove the 4 Phillips PM2.5×3.5 screws (2) that secure the battery to the top cover.

4. Remove the battery from the computer (3).

Reverse this procedure to install the battery.

32 Chapter 4 Removal and replacement procedures

RTC battery

Description Spare part number

RTC battery 725458-001

Before removing the RTC battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

5. Disconnect the battery cable (see

Service cover on page 30).

Battery on page 32).

Remove the RTC battery:

1. Disconnect the RTC battery cable from the system board (1).

NOTE: Use a thin, non-conductive tool to remove the RTC battery from the socket on the system

board.

2. Remove the RTC battery (2). (The RTC battery is attached to the system board by double-sided

adhesive.)

Reverse this procedure to install the RTC battery on computer models. When installing the RTC battery, make sure the “+” sign faces up.

Component replacement procedures

Hard drive

Description Spare part number

1 TB, 5400 rpm, 2.5 in 676521-005

750 GB, 5400 rpm, 2.5 in 634250-005

500 GB, 5400 rpm, 7 mm 683802-005

Hard Drive Hardware Kit (includes left and right brackets, hard drive cable, and screws) 725447-001

Before removing the hard drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

5. Disconnect the battery cable (see

Service cover on page 30).

Battery on page 32).

Remove the hard drive:

1. Remove the 4 Phillips PM2.5×3.5 screws (1) that secure the hard drive to the computer.

2. Lift the hard drive enough to gain access to the hard drive connector cable (2)

3. Disconnect the hard drive connector (3) from the hard drive.

4. Remove the hard drive from the computer.

34 Chapter 4 Removal and replacement procedures

Remove the hard drive bracket:

1. Remove the 4 PM2.0×3.0 screws (1) on the hard drive bracket.

2. Remove the hard drive brackets (2) from the hard drive.

Reverse these procedures to reassemble and install the hard drive.

Solid state drive (Intel models only)

Description Spare part number

Solid state drive 24-GB 727598-001

Solid state drive 128-GB 727514-001

Before removing the SSD, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the service cover (see

5. Remove the battery (see

Service cover on page 30).

Battery on page 32).

Remove the solid-state drive:

1. Remove the Phillips PM2.0×2.0 screw (1) that secures the solid-state drive to the computer. The

drive tilts upwards.

Component replacement procedures

2. Remove the solid-state drive from the connector (2).

Reverse this procedure to install the SSD.

36 Chapter 4 Removal and replacement procedures

WLAN module

Description Spare part number

WLAN module for use in both Intel and AMD models:

Ralink Wireless + Bluetooth combo w/ *2 antennas (802.11 b/g/n, Bluetooth 4.0) 690020-005

Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter 733476-001

WLAN module for use only in Intel models:

Intel Centrino® Wireless-N 1030 + Bluetooth combo w/ *2 antennas (802.11 b/g/n, Bluetooth 3.0)

Mediatek 7630E 802.11 b/g/n 11 WiFi and Bluetooth 4.0 Combo Adapter 710418-005

Intel Dual Band Wireless-AC 3160 802.11 a/b/g/n/ac (1x1) WiFi with Bluetooth 4.0 combo 710662-001

Intel Centrino® Wireless-N 2230 + Bluetooth combo w/ *2 antennas (802.11 b/g/n, Bluetooth 4.0)

Broadcom 4352 + Bluetooth combo w/ *2 antennas (802.11 a/b/g/n, Bluetooth 4.0 724935-005

670290-005

717384-005

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless

module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

5. Disconnect the battery cable (see

Service cover on page 30).

Battery on page 32).

Remove the WLAN module:

1. Disconnect the #1 and #2 WLAN antenna cables from the WLAN module (1).

NOTE: The #1 WLAN antenna white cable is connected to the WLAN module #1 main

terminal. The #2 WLAN antenna black cable is connected to the WLAN module #2 auxiliary terminal.

2. Remove the 2 PM 2.0×3.0 screws (2) that secure the WLAN module to the computer. (The WLAN

module tilts up.)

Component replacement procedures

3. Remove the WLAN module by pulling the module away from the slot at an angle (3).

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective

sleeves must be installed on the antenna connectors.

38 Chapter 4 Removal and replacement procedures

Memory modules

Description Spare part

2-GB memory module (PC3L, 12800, 1600-MHz) 691739-005

4-GB memory module (PC3L, 12800, 1600-MHz) 691740-005

8-GB memory module (PC3L, 12800, 1600-MHz)(Intel models only) 693374-005

Before removing a memory module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

number

4. Remove the service cover (see

5. Disconnect the battery cable (see

Service cover on page 30).

Battery on page 32).

Remove the memory module:

1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory

module. (The memory module tilts up.)

2. Remove the memory module (2) by pulling the module away from the slot at an angle.

Reverse this procedure to install a memory module.

Component replacement procedures

RJ-45 module cover

Description Spare part number

RJ-45 module cover (plastics kit) 727464-001

Before removing the RJ-45 module cover:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

5. Disconnect the battery cable (see

Service cover on page 30).

Battery on page 32).

Remove the RJ-45 module cover:

1. Remove the power connector cable and the antenna cables from the clip built into the side of the

RJ-45 module cover.

2. Remove the 2 Phillips PM2.5×5.5 screws that secure the RJ-45 module cover (1) to the computer.

3. Remove the cover (2).

40 Chapter 4 Removal and replacement procedures

Left speaker/subwoofer

Description Spare part number

Speaker Kit (includes left speaker/subwoofer and right speaker) 725460-001

The computer includes two separate speakers — a speaker on the right side, and a speaker/subwoofer on the left side. You must remove the system board to remove the right speaker. You do not have to remove the system board to remove the left speaker/subwoofer. You do have to remove the RJ-45 module cover to remove the left speaker/subwoofer.

Before removing the left speaker, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

5. Remove the battery (see

6. Remove the RJ-45 module cover (see

Service cover on page 30).

Battery on page 32).

RJ-45 module cover on page 40).

Remove the left speaker/subwoofer:

1. Remove the 2 Phillips PM2.5×5.5 screws that secure the left display hinge to the computer, and

then rotate the hinge upward (2).

2. Disconnect the speaker cable from the USB/audio board (1).

Component replacement procedures

3. Remove the 2 Phillips PM2.0×2.0 broadhead screws (2) that secure the speaker/subwoofer to the

computer.

NOTE: Make sure the rubber grommets are installed in the screw holes (3) when installing the

speaker/subwoofer.

4. Remove the subwoofer (4).

Reverse this procedure to install the left speaker/subwoofer.

USB/audio board

Description Spare part number

USB/audio board for use in AMD models (includes cable) 725452-001

USB/audio board for use in Intel models (includes cable) 729621-001

Before removing the USB/audio board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

5. Disconnect the battery cable (see

Service cover on page 30).

Battery on page 32).

6. Remove the RJ-45 module cover (see

RJ-45 module cover on page 40).

42 Chapter 4 Removal and replacement procedures

Remove the USB/audio board:

1. Disconnect USB/audio connector cable (1) from the system board.

2. Remove the cable from the adhesive that secures it to the keyboard frame (2).

3. Disconnect the USB/audio cable (3).

4. Disconnect the subwoofer speaker cable (4).

5. Pull up on the USB/audio board (5), and pull it away from the computer side to remove it (6).

Reverse this procedure to install the USB/audio board.

Power connector cable

Description Spare part number

Power connector cable (includes bracket) 725444-001

Before removing the power connector cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

5. Disconnect the battery cable (see

Service cover on page 30).

Battery on page 32).

Component replacement procedures

6. Remove the RJ-45 module cover (see RJ-45 module cover on page 40).

7. Remove the USB/audio board (see

USB/audio board on page 42).

Remove the power connector cable:

Remove the power connector cable from its routing path (1), and then remove the power

▲

connector and cable (2) from the computer.

Reverse this procedure to install the power connector and cable.

Card reader board

Description Spare part number

Card reader board for use only in Intel models 728133-001

Card reader board for use only in AMD models 727465-001

Before removing the card reader board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

5. Remove the battery (see

Remove the card reader board:

Service cover on page 30).

Battery on page 32).

1. Remove the 2 Phillips PM2.0×2.0 screws that secure the card reader board to the system board

(1).

2. Remove the Phillips PM2.5×3.5 screw that secures the card reader board to the computer (2).

44 Chapter 4 Removal and replacement procedures

3. Lift up on the board to disconnect the connector on the bottom of the board from the system board,

and then remove the card reader board from the computer (3).

Reverse this procedure to install the card reader board.

Fan

Description Spare part number

Fan 725445-001

Before removing the fan:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

5. Remove the battery (see

Service cover on page 30).

Battery on page 32).

Remove the fan:

1. Disconnect the fan cable (1).

Component replacement procedures

2. Remove the 2 Phillips PM2.0×3.0 screws securing the fan to the computer (2), and then lift the fan

upwards (3).

46 Chapter 4 Removal and replacement procedures

System board

NOTE: The system board spare part kit includes replacement thermal material.

Description Spare part number

System board with AMD A10-5745M processor for use with computer models equipped with graphics subsystem with UMA memory

System board with AMD A10-5745M processor for use with computer models equipped with graphics subsystem with UMA memory and the Windows 8 Standard operating system

System board with Intel i5-4200U processor and graphics subsystem with UMA memory 732775-001

System board with Intel i5-4200U processor, graphics subsystem with UMA memory, and the Windows 8 Standard operating system

System board with Intel i5-4200U processor, graphics subsystem with UMA memory, and the Windows 8 Professional operating system

System board with Intel i5-4200U processor and graphics subsystem with UMA memory (with upgraded CPU core power controller version)

System board with Intel i5-4200U processor, graphics subsystem with UMA memory, and the Windows 8 Standard operating (with upgraded CPU core power controller version)

725462-001

725462-501

732775-501

732775-601

745043-001

745043-501

Before removing the system board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

5. Remove the battery (see

6. Remove the hard drive (see

7. Remove the card reader board (see

8. Remove the fan (see

Fan on page 45).

Service cover on page 30).

Battery on page 32).

Hard drive on page 34).

Card reader board on page 44).

When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board:

RTC battery (see

●

Memory modules (see

●

Solid-state drive (see

●

RTC battery on page 33)

Memory modules on page 39)

Solid state drive (Intel models only) on page 35)

Component replacement procedures

Heat sink (see

●

WLAN module see (WLAN module).

●

Heat sink on page 50)

Remove the system board:

1. Remove the following cables:

Right speaker cable (1)

●

Power button board cable (2)

●

Display panel cable (3)

●

Keyboard connector cable (4)

●

TouchPad cable (5)

●

Keyboard backlight cable (6)

●

Hard drive cable (7)

●

USB/audio board connector cable (8)

●

Power connector cable (9)

●

USB/audio board cable (10)

●

RTC battery cable (11)

●

Left speaker and subwoofer cable (12)

●

2. Remove the 4 Phillips PM2.5×3.5 screws (1).

48 Chapter 4 Removal and replacement procedures

3. Lift the system board up at an angle (2), and then remove the system board (3).

Reverse this procedure to install the system board.

Component replacement procedures

Heat sink

Description Spare part number

Heat sink for use in models with AMD processors 725446-001

Heat sink for use in models with Intel processors 728132-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of

the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on the left side of the computer.

Before removing the fan, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

the computer on, and then shut it down through the operating system.

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

5. Remove the battery (see

6. Remove the fan (see

Fan on page 45).

7. Remove the card reader board (see

8. Remove the system board (see

Service cover on page 30).

Battery on page 32).

Card reader board on page 44).

System board on page 47).

Remove the heat sink:

1. Remove the 4 broadhead Phillips PM2.5×2.5 screws securing the heat sink (1) to the system

board.

CAUTION: These screws must be removed in the sequence that is marked on the heat sink so

that the correct pressure is applied to the processor and other components.

50 Chapter 4 Removal and replacement procedures

2. Remove the heat sink (2) from the system board.

3. Note the locations of thermal material over the soldered on processor on the system board (1)

and the bottom of the heat sink that services it (2).

Reverse this procedure to install the heat sink.

CAUTION: These screws must be installed in the sequence that is marked on the heat sink so that the

correct pressure is applied to the processor and other components.

Component replacement procedures

Power button board

Description Spare part number

Power button board 725451-001

Before removing the power button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

5. Remove the battery (see

6. Remove the fan (see

Fan on page 45).

7. Remove the card reader board (see

8. Remove the system board (see

Service cover on page 30).

Battery on page 32).

Card reader board on page 44).

System board on page 47).

Remove the power button board and cable:

1. Remove the Phillips PM2.0×2.0 broadhead screw (1) and the Phillips PM2.5×3.5 screw (2) that

secures the right hinge to the computer.

2. Remove the power button board (3) from the computer.

NOTE: The power button board cable is soldered onto the board.

52 Chapter 4 Removal and replacement procedures

Reverse this procedure to install the power button board.

Right speaker

Description Spare part number

Speaker Kit (includes left speaker/subwoofer and right speaker) 725460-001

Before removing the front speakers, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

5. Remove the battery (see

6. Remove the fan (see

Fan on page 45).

7. Remove the card reader board (see

8. Remove the system board (see

Service cover on page 30).

Battery on page 32),

Card reader board on page 44).

System board on page 47).

Remove the speakers:

1. Remove the Phillips PM2.5×3.5 screw (1) and the Phillips PM2.5×5.5 screw (2) that secures the

right hinge to the computer.

Component replacement procedures

2. Rotate the hinge upward to gain access to the speaker (3).

3. Remove the Phillips PM2.0×3.5 broadhead screw that secures the right speaker (1).

4. Remove the right speaker from the computer (2).

Reverse this procedure to install the right speaker.

54 Chapter 4 Removal and replacement procedures

Keyboard

NOTE: The keyboard spare part kit includes a keyboard cable.

Description Spare part number:

Keyboard bracket 725441-001

Backlit keyboard for use in the United States 725450-001

Backlit keyboard for use in Canada 725450-DB1

Before removing the keyboard, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

the computer on, and then shut it down through the operating system.

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

5. Remove the battery (see

6. Remove the fan (see

Fan on page 45).

7. Remove the card reader board (see

8. Remove the system board (see

Service cover on page 30).

Battery on page 32),

Card reader board on page 44).

System board on page 47).

Remove the keyboard:

1. Remove the 13 Phillips PM2.5×3.5 screws that secure the keyboard bracket to the computer.

Component replacement procedures

2. Lift up (1) to top of the bracket, and then remove the keyboard assembly (2) from the computer.

3. Remove the 2 silver Phillips PM2.0×3.0 screws (1) that secure the keyboard to the bracket, and

then remove the keyboard from the bracket (2).

Reverse this procedure to install the keyboard.

56 Chapter 4 Removal and replacement procedures

TouchPad module

Before removing the TouchPad button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

5. Remove the battery (see

6. Remove the fan (see

7. Remove the card reader board (see

8. Remove the system board (see

9. Remove the keyboard (see

Remove the TouchPad board:

1. Turn the top cover upside down, with the back edge toward you.

2. Remove the 4 Phillips PM2.5×3.0 PM screws (1) that secure the TouchPad to the top cover, and

then remove the 2 mylar covers (2).

3. Rotate the TouchPad board.(3) upward.

4. Remove the TouchPad board and cable (4) from the top cover.

Fan on page 45).

Service cover on page 30).

Battery on page 32),

Card reader board on page 44).

System board on page 47).

Keyboard on page 55).

Reverse this procedure to install the TouchPad board and cable.

Component replacement procedures

Display assembly, non-touchscreen

Description Spare part number

Display assembly, FHD, non-touch 727461-001

Display assembly, HD, non-touch 727462-001

Before removing the display assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

5. Remove the battery (see

6. Remove the fan (see

Fan on page 45).

7. Remove the card reader board (see

8. Remove the system board (see

Service cover on page 30).

Battery on page 32),

Card reader board on page 44).

System board on page 47).

Remove the display assembly:

1. Remove the 3 Phillips PM2.5×5.5 screws from the hinges (2 from the left, 1 from the right hinge)

(1).

2. Remove the Phillips PM2.5×3.5 screw from right hinge (2).

3. Rotate both hinges to the open position (3).

58 Chapter 4 Removal and replacement procedures

4. Lift the computer up to an angle (4), and then pull the display assembly away from the computer

(5).

5. Remove the 2 screw covers (1) and the 2 PhillipsPM 2.0×2.5 screws (2) from the bottom corners

of the bezel.

6. Loosen the top edge of the plastic bezel cover (3) from all four sides of the display panel.

7. Loosen the left and right side edges of the plastic bezel cover (4), and then loosen the bottom

edge of the plastic bezel cover (5). Remove the plastic bezel cover (6).

NOTE: There is also adhesive that secures the bottom of the bezel to the display.

The display bezel is available using spare part number 725442-001.

Component replacement procedures

8. If you need to remove the display hinges, remove the 5 Phillips PM2.5×3.0 screws (1) that secure

each hinge to the display , and then lift the hinge off the display (2).

The display hinges are available using the following spare part numbers:

725448-001: Non-touchscreen models

●

725449-001: Touchscreen models

●

9. If you need to replace the webcam module, disconnect the webcam cable (1), and then lift to

disengage the adhesive that secures the webcam (2) to the display enclosure.

The webcam module is available using spare part number 725465-001.

10. If you need to remove the raw display panel, remove the 4 Phillips PM 2.0x3.0 screws (1) that

secure the panel to the display enclosure, and then rotate the panel upward (2) to gain access to the display cable connection on the back .

60 Chapter 4 Removal and replacement procedures

Raw display panels are available using the following spare part numbers:

725454-001: HD, non-touch

●

725455-001: HD, touchscreen

●

725456-001: FHD, non-touch

●

725457-001: FHD, touchscreen

●

11. Lift the adhesive strip atop the display panel connector on the back of the raw display panel (1),

and then disconnect the display cable. (2). Remove the display panel from the display enclosure

(3).

12. Remove the cable from routing clips on the side of the display enclosure (1), from underneath the

hinge (2), and then lift the cable out of the display enclosure (3).

Display panel cables are available using the following spare part numbers:

725443-001: Touchscreen displays

●

725461-001: Non-touch displays

●

Component replacement procedures

13. If you need to replace the WLAN antennas and transceivers, remove the antennas from routing

clips on the side of the display enclosure (1), and then lift the antennas out of the display enclosure (2). The WLAN antennas and transceivers route to the bottom of the display enclosure.

Reverse these procedures to reassemble the non-touchscreen display panel.

62 Chapter 4 Removal and replacement procedures

Display assembly, touchscreen

Description Spare part number

Display assembly, FHD, touchscreen 727459-001

Display assembly, HD WLED, touchscreen 727460-001

Before removing the display assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the service cover (see

5. Remove the battery (see

6. Remove the fan (see

Fan on page 45).

7. Remove the card reader board (see

8. Remove the system board (see

Service cover on page 30).

Battery on page 32),

Card reader board on page 44).

System board on page 47).

Remove the display assembly:

1. Remove the 3 Phillips PM2.5×5.5 screws from the hinges (2 from the left, 1 from the right hinge)

(1).

2. Remove the Phillips PM2.5×3.5 screw from right hinge (2).

3. Rotate both hinges to the open position (3).

Component replacement procedures

4. Lift the computer up to an angle (4), and then pull the display assembly away from the computer

(5).

5. To separate the display enclosure, remove the 2 screw covers (1) and 2 silver Phillips PM

2.5×3.0 screws (2) from the bottom of the display panel assembly.

6. Lift the bottom of the display panel assembly upward to disengage it from the display enclosure

(3), and then lift the display panel assembly up and away from the enclosure (4).

64 Chapter 4 Removal and replacement procedures

7. If you need to replace the webcam module from the display enclosure, lift the webcam up to

disengage the adhesive tape that secures the webcam to the enclosure (1), and then disconnect the webcam cable (2).

8. If you need to remove the display hinges, from each hinge remove the 3 Phillips PM 2.0x2.5

screws from the side of the hinge (1) and the 5 Phillips PM 2.5×2.5 broadhead screws from the bottom of the hinge (2).

9. Remove the hinges from the display panel assembly (3).

Component replacement procedures

10. If you need to remove the WLAN antennas/transceivers, lift the tape that secures the transceivers

to the display panel (1) (2), and then lift the antennas/transceivers from the display panel assembly.

66 Chapter 4 Removal and replacement procedures

11. If you need to remove the display panel, remove the display cable from the rear of the panel (1),

and (if necessary) remove the WLAN antenna transceiver tape from the display panel (2) (3).

12. Remove the 4 Phillips PM 2.0x3.0 screws (1) that secure the panel to the display enclosure, and

then lift the panel from the display enclosure (2).

Component replacement procedures

13. If you need to remove the display cable, noting the routing clips on the sides of the display

enclosure, lift the cable from the display enclosure.

Reverse these procedures to reassemble the touchscreen display panel.

68 Chapter 4 Removal and replacement procedures

5 Setup Utility (BIOS) and System

Diagnostics

Using Setup Utility

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

NOTE: Use extreme care when making changes in Setup Utility. Errors can prevent the computer from

operating properly.

Starting Setup Utility

NOTE: An external keyboard or mouse connected to a USB port can be used with Setup Utility only if

USB legacy support is enabled.

To start Setup Utility, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Setup Utility.

Changing the language of Setup Utility

1. Start Setup Utility.

2. Use the arrow keys to select System Configuration > Language, and then press enter.

3. Use the arrow keys to select a language, and then press enter.

4. When a confirmation prompt with your language selected is displayed, press enter.

5. To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving

Changes, and then press enter.

Your change takes effect immediately.

Using Setup Utility

Navigating and selecting in Setup Utility

To navigate and select in Setup Utility, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

To select a menu or a menu item, use the tab key and the keyboard arrow keys and then

●

press enter, or use a pointing device to click the item.

To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the

●

screen, or use the up arrow key or the down arrow key.

To close open dialog boxes and return to the main Setup Utility screen, press esc, and then

●

follow the on-screen instructions.

2. Press f10 to enter Setup Utility.

To exit Setup Utility menus, choose one of the following methods:

To exit Setup Utility menus without saving your changes, press the esc key, and then follow the on-

●

screen instructions.

- or -

Use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.

To save your changes and exit Setup Utility menus, press f10, and then follow the on-

●

screen instructions.

- or -

Use the tab key and the arrow keys to select Exit > Exit Saving Changes, and then press enter.

Your changes go into effect when the computer restarts.

Displaying system information

1. Start Setup Utility.

2. Select the Main menu. System information such as the system time and date, and identification

information about the computer is displayed.

3. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit

Discarding Changes, and then press enter.

70 Chapter 5 Setup Utility (BIOS) and System Diagnostics

Restoring factory settings in Setup Utility

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Setup Utility to the values that were set at the factory, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Setup Utility.

3. Use the arrow keys to select Exit > Load Setup Defaults.

4. Follow the on-screen instructions.

5. To save your changes and exit, press f10, and then follow the on-screen instructions.

- or -

Use the arrow keys to select Exit > Exit Saving Changes, and then press enter.

Your changes go into effect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the

factory settings.

Exiting Setup Utility

To exit Setup Utility and save your changes from the current session:

●

If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the arrow keys to select Exit > Exit Saving Changes, and then press enter.

To exit Setup Utility without saving your changes from the current session:

●

If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.

Using Setup Utility

BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn +esc (if you are already in Windows) or by using Setup Utility (BIOS).

1. Start Setup Utility (BIOS).

2. Use the arrow keys to select Main.

3. To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select

Exit Discarding Changes, and then press enter.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download

and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. From the Start screen, select the HP Support Assistant app.

2. Click Updates and tune-ups, and then click Check for HP updates now.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on

your computer. If the update is more recent than your BIOS, make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before

installing any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps:

1. From the Start screen, type e, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains

the update.

72 Chapter 5 Setup Utility (BIOS) and System Diagnostics

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the

downloaded file from your hard drive.

Using System Diagnostics

System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in System Diagnostics:

Start-up test—This test analyzes the main computer components that are required to start

●

the computer.

Run-in test—This test repeats the start-up test and checks for intermittent problems that the start-up

●

test does not detect.

Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all

●

data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move the data to a good sector.

Memory test—This test analyzes the physical condition of the memory modules. If it reports an

●

error, replace the memory modules immediately.

Battery test—This test analyzes the condition of the battery. If the battery fails the test, contact HP

●

support to report the issue and purchase a replacement battery.

You can also view system information and error logs in the System Diagnostics window.

To start System Diagnostics:

1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is

displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2.

2. Click the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostics test while it is running, press esc.

Using System Diagnostics

6 Specifications

Computer specifications

Metric U.S.

Dimensions

Width 29.16 cm 11.48 in

Depth 2.15 cm 8.46 in

Height (front to back) 2.11 to 3.19 cm 0.83 to 1.26 in

Weight

With 6-cell battery 1.60 kg 3.53 lb

With 3-cell battery 1.46 kg 3.22 lb

Input power

Operating voltage and current 19.5 V dc @ 3.33 A - 65 W

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating -15 m to 3,048 m -50 ft to 10,000 ft

Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this

range of temperatures.

74 Chapter 6 Specifications

39.6-mm (15.6-inch) display specifications

Metric U.S.

Dimensions

Height 16.50 cm 6.50 in

Width 25.34 cm 11.60 in

Diagonal 33.66 cm 15.60 in

Number of colors 262,144

Contrast ratio 200:1 (typical)

Brightness 200 nits (typical)

Pixel resolution

Pitch 0.197 mm × 0.197 mm

Format 1366 × 768

Configuration RGB vertical stripe

Backlight LED

Character display 80 × 25

Total power consumption 2.0 W

Viewing angle ±65° horizontal, ±50° vertical (typical)

39.6-mm (15.6-inch) display specifications

7 Backup and recovery

To protect your information, use Windows Backup and Restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.

From the Start screen, type restore, click Settings, and then select from the list of displayed options.

NOTE: For detailed instructions on various backup and restore options, perform a search for these

topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

In case of system instability, HP recommends that you print the recovery procedures and save them for later use.

NOTE: Windows includes the User Account Control feature to improve the security of your computer.

You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

Backing up your information

Recovery after a system failure is as good as your most recent backup. You should create system repair media and your initial backup immediately after initial system setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. The system repair media (select models only) are used to start up (boot) the computer and repair the operating system in case of system instability or failure. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs.

On Start screen, type backup, click Settings, and then select Save backup copies of your files with File History.

You can back up your information to an optional external hard drive or a network drive.

Note the following when backing up:

Store personal files in the Documents library, and back it up regularly.

●

Back up templates that are stored in their associated programs.

●

Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot

●

of your settings. The screen shot can be a time-saver if you have to reset your preferences.

76 Chapter 7 Backup and recovery

To create a backup using Windows Backup and Restore:

NOTE: Be sure that the computer is connected to AC power before you start the backup process.

NOTE: The backup process may take over an hour, depending on file size and the speed of the

computer.

1. From the Start screen, type backup, click Settings, and then select from the list of displayed

options.

2. Follow the on-screen instructions to set up your backup, create a system image (select models

only), or create system repair media (select models only).

Performing a system recovery

In case of system failure or instability, the computer provides the following tools to recover your files:

Windows recovery tools: You can use Windows Backup and Restore to recover information you

●

have previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly.

f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.

●

The image includes the Windows operating system and software programs installed at the factory.

NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair

media you previously created (select models only), you must purchase Windows 8 operating system media to reboot the computer and repair the operating system. For additional information, see

Using the Windows recovery tools

To recover information you previously backed up:

Access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP

▲

Support Assistant app.

To recover your information using Automatic Repair, follow these steps:

Performing a system recovery

CAUTION: Some Automatic Repair options will completely erase and reformat the hard drive. All

files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery.

1. If possible, back up all personal files.

2. If possible, check for the presence of the HP Recovery partition and the Windows partition.

From the Start screen, type e, and then click File Explorer.

- or -

From the Start screen, type c, and then select Computer.

NOTE: If the Windows partition and the HP Recovery partition are not listed, you must recover

your operating system and programs using the Windows 8 operating system DVD and the Driver Recovery media (both purchased separately). For additional information, see

operating system media (purchased separately) on page 79.

3. If the Windows partition and the HP Recovery partition are listed, restart the computer. After

Windows has loaded, press and hold the shift key while clicking Restart.

4. Select Troubleshoot, then select Advanced Options, and then select Automatic Repair.

Using Windows 8

5. Follow the on-screen instructions.

NOTE: For additional information on recovering information using the Windows tools, perform a

search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

Using f11 recovery tools

CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files

that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

To recover the original hard drive image using f11:

1. If possible, back up all personal files.

2. If possible, check for the presence of the HP Recovery partition: From the Start screen, type C, and

then select Computer.

NOTE: If the HP Recovery partition is not listed, you must recover your operating system and

programs using the Windows 8 operating system media and the Driver Recovery media (both purchased separately). For additional information, see

(purchased separately) on page 79.

Using Windows 8 operating system media

3. If the HP Recovery partition is listed, restart the computer, and then press esc while the “Press the

ESC key for Startup Menu” message is displayed at the bottom of the screen.

78 Chapter 7 Backup and recovery

4. Press f11 while the “Press <F11> for recovery” message is displayed on the screen.

5. Follow the on-screen instructions.

Using Windows 8 operating system media (purchased separately)

To order a Windows 8 operating system DVD, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

CAUTION: Using a Windows 8 operating system media completely erases hard drive contents and

reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software, and utilities.

To initiate recovery using a Windows 8 operating system DVD:

NOTE: This process takes several minutes.

1. If possible, back up all personal files.

2. Restart the computer, and then insert the Windows 8 operating system DVD into the optical drive

before the Windows operating system loads.

3. When prompted, press any keyboard key.

4. Follow the on-screen instructions.

After the repair is completed:

1. Eject the Windows 8 operating system media and then insert the Driver Recovery media.

2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.

Performing a system recovery

Using Windows Refresh for quick and easy recovery

When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you.

IMPORTANT: Refresh removes any traditional applications that were not originally installed on the

system at the factory.

NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a

quick way to see what you might need to reinstall. See HP Support Assistant for instructions on reinstalling traditional applications. To access HP Support Assistant on the Start screen, select the HP

Support Assistant app.

NOTE: You may be prompted for your permission or password when using Refresh. See HP Support

Assistant for more information. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

To start Refresh:

1. On the Start screen, point to the far-right upper or lower corner of the screen to display the

charms.

2. Click Settings.

3. Click Change PC settings in the bottom-right corner of the screen, and then select General

from the PC settings screen.

4. Under Refresh your PC without affecting your files, select Get started, and follow the

on-screen instructions.

Remove everything and reinstall Windows

Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, apps, and settings from your computer, and reinstalls Windows.

IMPORTANT: This option does not provide backups of your information. Before using this option,

back up any personal information you wish to retain.

You can initiate this option by using the f11 key or from the Start screen.

To use the f11 key:

1. Press f11 while the computer boots.

- or -

Press and hold f11 as you press the power button.

2. Select Troubleshoot from the boot options menu.

3. Select Reset your PC, and follow the on-screen instructions.

80 Chapter 7 Backup and recovery

To use the Start screen:

1. On the Start screen, point to the far-right upper or lower corner of the screen to display the

charms.

2. Click Settings.

3. Click Change PC settings in the bottom-right corner of the screen, and then select General

from the PC settings screen.

4. Under Remove everything and reinstall Windows, select Get started, and follow the

on-screen instructions.

Using HP Software Setup

HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system.

1. From the Start screen, type HP Software Setup, and select Apps.

2. Open HP Software Setup.

3. Follow the on-screen directions to reinstall drivers or select software.

Performing a system recovery

8 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for

●

evaluation in the country or region where the power cord set will be used.

The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating

●

of 125 or 250 V ac, as required by the power system of each country or region.

The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320

●

Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.

82 Chapter 8 Power cord set requirements

Requirements for specific countries and regions

Country/region Accredited agency Applicable note number

Argentina IRAM 1

Australia SAA 1

Austria OVE 1

Belgium CEBEC 1

Brazil ABNT 1

Canada CSA 2

Chile IMQ 1

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

India ISI 1

Israel SII 1

Italy IMQ 1

Japan JIS 3

The Netherlands KEMA 1

New Zealand SANZ 1

Norway NEMKO 1

The People's Republic of China CCC 4

Saudi Arabia SASO 7

Singapore PSB 1

South Africa SABS 1

South Korea KTL 5

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 6

Thailand TISI 1

The United Kingdom ASTA 1

Requirements for specific countries and regions

Country/region Accredited agency Applicable note number

The United States UL 2

1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance

coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole

grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the

Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² or 1.25-mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler

and wall plug) must bear the CCC certification mark.

5. The flexible cord must be Type H05VV-F 3X0.75-mm² conductor size. KTL logo and individual approval number must be

on each element. Corset approval number and logo must be printed on a flag label.

6. The flexible cord must be Type HVCTF 3×1.25-mm² conductor size. Power cord set fittings (appliance coupler, cable, and

wall plug) must bear the BSMI certification mark.

7. For 127 V ac, the flexible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL

and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3×0.75-/1.00-mm² conductor size, with plug BS 1363/A with BSI or ASTA marks.

84 Chapter 8 Power cord set requirements

9Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at

http://www.hp.com/recycle.

Index

AC adapter light, identifying 14 AC adapter, spare part numbers

action keys

identifying 11 audio, product description 2 audio-in (microphone) jack 14 audio-out (headphone) jack 14

backup and restore 77 battery

removal 32

spare part numbers 20, 23,

BIOS

determining version 71

downloading an update 72 Blu-ray ROM DVD±R/RW Super

Multi Double-Layer Drive

precautions 26 buttons

left TouchPad 8

power 10

right TouchPad 8

cables, service considerations 25 caps lock light, identifying 9 card reader board

removal 44

spare part number 19, 24, 44 chipset, product description 1 components

bottom 15

display 6

left side 12

right side 14

top 8 computer major components 17 computer part number 16 computer reset 80 computer specifications 74 connector, power 14 connectors, service

considerations 25

display

specifications 75 display assembly

removal 58, 63

spare part numbers 18, 24,

58, 63

spare parts 24 display panel, product

description 1 drives, preventing damage 26 DVD±RW and CD-RW Super Multi

Double-Layer Combo Drive

precautions 26

electrostatic discharge 26 equipment guidelines 29 esc key, identifying 11 Ethernet, product description 2 external media cards, product

description 3

f11 recovery 78 fan

spare parts 45

fn key, identifying 11

graphics, product description 1 grounding guidelines 26 guidelines

equipment 29 grounding 26 packaging 28 transporting 28 workstation 28

hard drive

precautions 26 product description 2 removal 34 spare part numbers 19, 22,

34 hard drive light 13 hard drive recovery 78 HDMI port

identifying 12 headphone jack, identifying 14 heat sink

removal 50

spare part number 19, 23,

24, 50

integrated numeric keypad,

identifying 11

internal card expansion, product

description 3

internal display switch,

identifying 7

internal microphones, identifying

86 Index

jacks

audio-in (microphone) 14 audio-out (headphone) 14 network 14 RJ-45 (network) 14

keyboard

product description 4 removal 55

spare part numbers 18, 55 keypad 11 keys

action 11

esc 11

fn 11

num lock 11

Windows logo 11

left TouchPad button, identifying 8 lights

AC adapter 14

caps lock 9

hard drive 13

mute 9

power 9, 13

wireless 9

mass storage device

precautions 26

removal 34

spare part numbers 34 Media Card Reader, identifying

memory module

product description 2

removal procedures 39

spare part numbers 18, 22,

microphone

product description 2 microphone jack, identifying 14 model description 16 model name 1 mute light, identifying 9

network jack, identifying 14

num lock key, identifying 11

operating system, product

description 5

optical drive

precautions 26

packaging guidelines 28 plastic parts, service

considerations 25

pointing device, product

description 4

ports

HDMI 12 product description 4 USB 2.0 14 USB 3.0 12 USB 3.0 charging 12

power button board

removal 52

spare parts 18, 23, 52 power button, identifying 10 power connector cable

removal 43

spare part number 43 power connector, identifying 14 power cord

set requirements 82

spare part numbers 22 power light, identifying 9, 13 power requirements, product

description 4 processor, product description 1 product description

audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 graphics 1 hard drives 2 internal card expansion 3 keyboard 4 memory module 2 microphone 2 operating system 5 pointing device 4 ports 4

power requirements 4 processors 1 product name 1 security 4 serviceability 5 video 2

wireless 2 product name 1 product number 16

recovery 80 recovery partition 78 recycle

computer 80 refresh 80 removal/replacement

preliminaries 25

procedures 30 remove everything and reinstall

Windows 80

reset

computer 80

steps 80 restoring the hard drive 78 right TouchPad button,

identifying 8

RJ-45 (network) jack, identifying

RJ-45 module cover

removal 40

spare part number 20, 24, 40 RTC battery

removal 33

spare part numbers 20, 33

Screw Kit, spare part number 22 security cable slot, identifying 12 security, product description 4 serial number 16 service considerations

cables 25

connectors 25

plastic parts 25 service cover

removal 30

spare part numbers 20, 23,

service tag 16

Index

serviceability, product description

slots

Digital Media Card 12 security cable 12

solid state drive

removal procedures 35 spare part number 24

solid state drive, spare part

numbers 19

speakers

identifying 10 removal 41, 53 spare part number 18, 23,

41, 53

specifications

computer 74

display 75 subwoofer, identifying 15 system board

removal 47

spare part numbers 18, 24,

spare parts 24

webcam

identifying 6

webcam assembly

spare parts 24 webcam light, identifying 6 Windows

Refresh 80

reinstall 80

remove everything and reinstall

option 80

reset 80 Windows 8 operating system

DVD 79 Windows key, identifying 11 wireless light 9 wireless, product description 2 WLAN antennas, identifying 7 WLAN module

removal 37 spare part numbers 3, 19, 23,

workstation guidelines 28

tools required 25 top cover

spare part numbers 24

TouchPad button board

removal 57 TouchPad zone, identifying 8 transporting guidelines 28

USB 2.0 port, identifying 14 USB 3.0 charging port,

identifying 12 USB 3.0 port, identifying 12 USB/audio board

removal 42 spare part number 19, 23, 42 spare parts 24, 42

vents, identifying 15 video, product description 2

warranty period 16

88 Index

HP ENVY m6 Maintenance and Service Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Product description

2 External component identification

Display

TouchPad

Lights

Buttons and speakers

Keys

Left side

Right side

Bottom

Service label

3 Illustrated parts catalog

Computer major components

Display assembly subcomponents

Miscellaneous parts

Sequential part number listing

Preliminary replacement requirements

Tools required

Service considerations

Plastic parts

Cables and connectors

Drive handling

Grounding guidelines

Electrostatic discharge damage

Packaging and transporting guidelines

Workstation guidelines

Equipment guidelines

Component replacement procedures

Service cover

Battery

RTC battery

Hard drive

Solid state drive (Intel models only)

WLAN module

Memory modules

RJ-45 module cover

Left speaker/subwoofer

USB/audio board

Power connector cable

Card reader board

System board

Heat sink

Power button board

Right speaker

Keyboard

TouchPad module

Display assembly, non-touchscreen

Display assembly, touchscreen

Using Setup Utility

Starting Setup Utility

Changing the language of Setup Utility

Navigating and selecting in Setup Utility

Displaying system information

Restoring factory settings in Setup Utility

Exiting Setup Utility

Updating the BIOS

Determining the BIOS version

Downloading a BIOS update

Using System Diagnostics

6 Specifications

Computer specifications

39.6-mm (15.6-inch) display specifications

7 Backup and recovery

Backing up your information

Performing a system recovery

Using the Windows recovery tools

Using f11 recovery tools

Using Windows 8 operating system media (purchased separately)

Using Windows Refresh for quick and easy recovery

Remove everything and reinstall Windows

Using HP Software Setup

8 Power cord set requirements

Requirements for all countries

Requirements for specific countries and regions

Index