HP ENVY m6 Maintenance and Service Guide

HP ENVY m6 Sleekbook HP ENVY Touchsmart m6 SleekBook HP ENVY TouchSmart m6 Ultrabook

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First edition: September 2013

Document Part Number: 732241-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................... 1

2 External component identification ..................................................................................... 6

Display ................................................................................................................................... 6

Top ........................................................................................................................................ 8

TouchPad ................................................................................................................. 8

Lights ....................................................................................................................... 9

Buttons and speakers ............................................................................................... 10

Keys ...................................................................................................................... 11

Left side ................................................................................................................................ 12

Right side .............................................................................................................................. 14

Bottom .................................................................................................................................. 15

Service label ......................................................................................................................... 16

3 Illustrated parts catalog .................................................................................................. 17

Computer major components ................................................................................................... 17

Display assembly subcomponents ............................................................................................. 21

Miscellaneous parts ................................................................................................................ 22

Sequential part number listing .................................................................................................. 22

4 Removal and replacement procedures ............................................................................ 25

Preliminary replacement requirements ....................................................................................... 25

Tools required ......................................................................................................... 25

Service considerations ............................................................................................. 25

Plastic parts ............................................................................................. 25

Cables and connectors ............................................................................. 25

Drive handling ......................................................................................... 26

Grounding guidelines .............................................................................................. 26

Electrostatic discharge damage .................................................................. 26

Packaging and transporting guidelines ........................................ 28

Component replacement procedures ........................................................................................ 30

Service cover .......................................................................................................... 30

Battery ................................................................................................................... 32

RTC battery ............................................................................................................ 33

Hard drive ............................................................................................................. 34

Solid state drive (Intel models only) ............................................................................ 35

WLAN module ........................................................................................................ 37

Memory modules .................................................................................................... 39

RJ-45 module cover ................................................................................................. 40

Left speaker/subwoofer ........................................................................................... 41

USB/audio board ................................................................................................... 42

Power connector cable ............................................................................................ 43

Card reader board .................................................................................................. 44

Fan ....................................................................................................................... 45

System board ......................................................................................................... 47

Heat sink ............................................................................................................... 50

Power button board ................................................................................................. 52

Right speaker .......................................................................................................... 53

Keyboard ............................................................................................................... 55

TouchPad module .................................................................................................... 57

Display assembly, non-touchscreen ............................................................................ 58

Display assembly, touchscreen .................................................................................. 63

5 Setup Utility (BIOS) and System Diagnostics .................................................................... 69

Using Setup Utility .................................................................................................................. 69

Starting Setup Utility ................................................................................................ 69

Changing the language of Setup Utility ...................................................................... 69

Navigating and selecting in Setup Utility .................................................................... 70

Displaying system information ................................................................................... 70

Restoring factory settings in Setup Utility ..................................................................... 71

Exiting Setup Utility ................................................................................................. 71

Updating the BIOS .................................................................................................. 71

Determining the BIOS version .................................................................... 71

Downloading a BIOS update ..................................................................... 72

Using System Diagnostics ........................................................................................................ 73

6 Specifications .................................................................................................................. 74

Computer specifications .......................................................................................................... 74

39.6-mm (15.6-inch) display specifications ............................................................................... 75

7 Backup and recovery ...................................................................................................... 76

Backing up your information .................................................................................................... 76

Performing a system recovery .................................................................................................. 77

Using the Windows recovery tools ............................................................................ 77

Using f11 recovery tools .......................................................................................... 78

Using Windows 8 operating system media (purchased separately) ................................ 79

Using Windows Refresh for quick and easy recovery ................................................... 80

Remove everything and reinstall Windows ................................................................. 80

Using HP Software Setup ......................................................................................... 81

8 Power cord set requirements .......................................................................................... 82

Requirements for all countries .................................................................................................. 82

Requirements for specific countries and regions ......................................................................... 83

9 Recycling ........................................................................................................................ 85

Index ................................................................................................................................. 86

vii

viii

1 Product description

Category Description Intel

models

Product Names HP ENVY TouchSmart m6 Ultrabook √

HP ENVY TouchSmart m6 Sleekbook √

HP ENVY m6 Sleekbook √

Processors Intel® Core™ i7-4500U (1.8 GHz, turbo up to 3.0 GHz) 1600 MHz/4

MB Cache, Dual 15W

Intel Core i5-4200U (1.6 GHz, turbo up to 2.6 GHz) 1600 MHz/3

MB Cache, Dual 15W

Intel Core i3-4010U (1.7 GHz), 1600 MHz/3 MB L3, Dual 15W √

AMD® A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, DDR3L-1333MH)

Quad 25W

Chipset Intel Lynx Point - LP PCH (Integrated in MCP) √

AMD A76M FCH √

Graphics Intel HD Graphics 5000 and Intel HD Graphics 4400. Supports HP

Decode, DX11, and HDMI.

AMD Radeon™ HD 8610G graphics. Supports DX11, HD Decoder

and HDMI, and PX 7.0.

√

AMD

models

Panels 39.6-mm (15.6-inch) HD LED BrightView (1366x768) (Slim 3.2mm)

SVA, Color Gamut 45%, 200 nits

39.6-mm (15.6-inch) FHD WLED BrightView (1920x1080) (Slim

3.2mm) SVA, TN, Color Gamut 60%, 300 nits

39.6-mm (15.6-inch) FHD WLED BrightView (1920x1080) (Slim

3.2mm) SVA, TN, Color Gamut 60%, 300 nits Touchscreen

Supports 16:9 wide aspect ratio and 16:9 ultra wide aspect ratio √√

Supports LVDS √√

√√

Category Description Intel

models

AMD

models

Memory Supports up to 16 GB max system memory (DDR3L-1600MHz Dual

Channel Support) in the following configurations:

16384 MB (8192 MB x 2)

●

12288 MB (8192 MB +4096 MB)

●

8192 MB (8192 MB x 1)

●

8192 MB (4096 MB x 2)

●

6144 MB (2048 MB x 1 + 4096 MB x 1)

●

4096 MB (4096 MB x 1)

●

4096 MB (2048 MB x 2)

●

Supports up to 8 GB max system memory (DDR3L-1333MHz at 1.35V

Dual Channel Support (DDR3L-1600 downgrade to DDR3L-1333)) in the following configurations:

8192 MB (4096 MB x 2)

●

6144 MB (2048 MB x 1 + 4096 MB x 1)

●

4096 MB (4096 MB x 1)

●

Drives Supports single 7/9.5mm, SATA 2.5" HDD with Accelerometer/HDD

protection support:

√

√√

500 GB, 5400 rpm, 7 mm

●

750 GB, 5400 rpm, 9.5 mm

●

1 TB, 5400 rpm, 9.5 mm

●

Supports mSATA SSD configurations with Intel Smart Response

Technology (SRT) support:

24-GB mSATA SSD

●

32-GB mSATA SSD

●

128-GB mSATA SSD

●

Audio and video Dual array digital microphones √√

Subwoofer, Beats audio, dual speakers √√

HD audio √

Voice support recognition √

HP TrueVision high-definition webcam (fixed, no tilt, 1280×720 by 30

frames per second)

Ethernet Integrated 10/100/1000 GB network interface card (NIC) √√

Wireless Integrated WLAN options by way of wireless module √√

√

√√

Supports Intel Smart Connect Technology √√

2 Chapter 1 Product description

Category Description Intel

models

Supports Intel Wireless Display (WiDi/WiFi Direct support) √√

2 WLAN antennas built into display assembly √√

AMD

models

Supports the following WLAN formats:

Intel Wireless-N 7260BN 802.11 bgn 2x2 WiFi + BT 4.0 combo

●

Adapter

Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter

●

Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0

●

Combo Adapter

Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo

●

Adapter

Broadcom 4352 + Bluetooth combo w/ *2 antennas (802.11 a/

●

b/g/n, Bluetooth 4.0)

Supports the following WLAN formats:

Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter

●

Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo

●

Adapter

External media card Push-push insertion/removal √√

HP Multi-Format Media Reader supports the following digital card

formats:

Secure Digital (SD) Card

●

√

Secure Digital High-Capacity (SDHC) Card

●

Secure Digital Extended Capacity (SDxC) Card

●

HP Multi-Format Media Reader supports the following digital card

formats:

Secure Digital (SD) Card

●

Secure Digital High-Capacity (SDHC) Card

●

Secure Digital Extended Capacity (SDxC) Card with UHS

●

Internal card expansion

One half-size mini-card slot for WLAN √

One half-size mini-card slot for WLAN

One full-size mini-card slot for Intel mSATA Cache

One NGFF slot for WLAN

One NGFF slot for WWAN

√

Category Description Intel

models

AMD

models

Ports

Keyboard/pointing devices

TouchPad with multi-touch gestures and image sensors √√

Support Windows 8 Modern TouchPad Gestures √√

Taps enabled as default √√

Power requirements Supports the following HP AC adapters:

3-pin AC Smart Pin adapter plug

●

Audio-in (mono microphone)/Audio-out (stereo headphone)

●

combo jack, supports jack detection

HDMI version 1.4 supporting 1920 ×1200 @ 60Hz

●

RJ-45 (Ethernet, includes link and activity lights)

●

USB 3.0 port

●

USB 2.0 port

●

Full-size, backlit, island style keyboard with numeric keypad √√

65W (4.5mm connector) (Smart-Pin)

●

65W (4.5mm connector) (Smart-Pin), EM

●

65W (4.5mm connector) (Smart-Pin), MSG

●

√√

Supports the following batteries:

3-Cell battery - (50Whr, 4.56AH) Polymer

●

Security Kensington Security Lock

Intel AT-p Ready support

IPT support

Kensington Security Lock

HP SimplePass/OTP support

√√

√

4 Chapter 1 Product description

Category Description Intel

models

AMD

models

Operating system Preinstalled:

Windows 8.1 (64 bit)

●

Windows 8 (64 bit)

●

Windows 8 Standard

●

Windows 8 Professional

●

Serviceability End-user replaceable parts:

Memory

●

Hard drive

●

AC adapter

●

Battery

●

MiniCard components

●

√√

2 External component identification

Display

Component Description

(1) Internal microphones (2) Record sound.

(2) Webcam light

(3) HP TrueVision HD Webcam Records video, captures still photographs, and provides access to

6 Chapter 2 External component identification

On: The webcam is in use.

●

Off: The webcam is not in use.

●

video conferences and online chat by means of streaming video.

To use the webcam, from the Start screen, type c, and then select

CyberLink YouCam from the list of applications.

Component Description

(4) Internal display switch Turns off the display and initiates Sleep if the display is closed

while the power is on.

NOTE: The internal display switch is not visible from the

outside of the computer.

(5) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless

local area networks (WLANs).

NOTE: To set up a WLAN and connect to the Internet, you

need a broadband modem (either DSL or cable) (purchased separately), high-speed Internet service purchased from an Internet service provider, and a wireless router (purchased separately).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, see the User guide.

Display

Top

TouchPad

Component Description

(1) TouchPad zone Moves the on-screen pointer and selects or activates items on the

screen.

NOTE: The TouchPad also supports edge-swipe gestures.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

8 Chapter 2 External component identification

Lights

Component Description

(1)

(2) Caps lock light

(3)

(4)

Power light

Mute light

Wireless light

On: The computer is on.

●

Blinking: The computer is in the Sleep state, which is an

●

energy-saving mode. The computer shuts off power to the display and other unneeded components.

Off: The computer is off or in Hibernation. Hibernation

●

is an energy-saving mode that uses the least amount of power.

NOTE: For select models, the Intel® Rapid Start

Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity.

On: Caps lock is on, which switches the keys to all

●

capital letters.

Off: Caps lock is off.

●

Amber: Computer sound is off.

●

Off: Computer sound is on.

●

White: An integrated wireless device, such as a wireless

●

local area network (WLAN) device and/or a Bluetooth® device, is on.

Amber: All wireless devices are off.

●

Top

Buttons and speakers

Component Description

(1)

(2) Speakers (2) Produce sound.

Power button

When the computer is off, press the button to turn on

●

the computer.

When the computer is in the Sleep state, press the

●

button briefly to exit Sleep.

When the computer is in Hibernation, press the button

●

briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button

will result in the loss of unsaved information.

If the computer has stopped responding and Microsoft® Windows® shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.

NOTE: For select models, the Intel® Rapid Start

Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity.

To learn more about your power settings, see the User guide.

10 Chapter 2 External component identification

Keys

Component Description

(1) esc key Reveals system information when pressed in combination

with the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with the b key or the esc key.

(3)

(4) Action keys Execute frequently used system functions.

(5) num lock key Controls the function of the integrated numeric keypad. Press

(6) Integrated numeric keypad Set at the factory to function like an external numeric

Windows key Returns you to the Start screen from an open app or the

Windows desktop.

NOTE: Pressing the Windows key again will return you to

the previous screen.

the key to alternate between the standard numeric function found on an external keypad (this function is turned on at the factory) and the navigational function (indicated by the directional arrows on the keys).

NOTE: The keypad function that is active when the

computer is turned off is reinstated when the computer is turned back on.

keypad. To alternate between this numeric function and the navigational function (indicated by the directional arrows on the keys), press the num lock key.

Top

Left side

Component Description

(1)

(2)

(3)

(4)

(5)

Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being mishandled or stolen.

HDMI port Connects an optional video or audio device, such as a

high-definition television, any compatible digital or audio component, or a high-speed HDMI device.

USB 3.0 charging (powered) port Connects an optional USB device. USB charging ports

allow you to charge connected USB devices. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port.

NOTE: USB charging ports can also charge select models

of cell phones and MP3 players, even when the computer is off.

USB 3.0 port Connects an optional USB 3.0 device.

Media Card Reader Supports the following digital media formats:

Secure Digital (SD) Memory Card

●

Secure Digital High Capacity (SDHC) Memory Card

●

12 Chapter 2 External component identification

Secure Digital Extended Capacity (SDxC) Memory

●

Card

Component Description

(6)

(7)

Hard drive light

Power light

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the

●

hard drive.

On: The computer is on.

●

Blinking: The computer is in the Sleep state, which is

●

an energy-saving mode. The computer shuts off power to the display and other unneeded components.

Off: The computer is off or in Hibernation. Hibernation

●

is an energy-saving mode that uses the least amount of power.

NOTE: For select models, the Intel® Rapid Start

Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity.

Left side

Right side

Component Description

(1)

(2)

(3)

(4) AC adapter light

Audio-out (headphone) jack/Audio-in (microphone) jack

USB 2.0 port Connects an optional USB device.

RJ-45 (network) jack Connects a network cable.

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides.

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audio-in (microphone).

White: The AC adapter is connected and the battery is

●

charged.

(5)

Power connector Connects an AC adapter.

14 Chapter 2 External component identification

Amber: The AC adapter is connected and the battery is

●

charging.

Off: The computer is using DC battery power.

●

Bottom

Component Description

(1) HP Triple Bass Reflex Subwoofer Provides superior bass sound.

(2) Vents (2) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Bottom

Service label

When ordering parts or requesting information, provide the computer serial number and model number provided on the service label, which is found on the bottom of the computer.

Item Component Description

(1) Serial number (s/n) This is an alphanumeric identifier that is unique to each product.

(2) Part number/Product number (p/n) This number provides specific information about the product’s

(3) Warranty period This number describes the duration of the warranty period for

(4) Model description (select models only) This is the alphanumeric identifier used to locate documents, drivers,

hardware components. The part number helps a service technician determine what components and parts are needed.

the computer.

and support for the computer.

16 Chapter 2 External component identification

3 Illustrated parts catalog

Computer major components

Item Component Spare part

number

(1) Display assembly (39.6 mm [15.6-in], Brightview, WLED)

Touchscreen models:

Non-touchscreen models:

(2) Top cover

For use in models with an AMD processor 725464-001

For use in models with an Intel processor 734438-001

(3) TouchPad assembly (includes cable) not spared

(4) Keyboard, backlit

For use in the United States 725450-001

For use in Canada 725450-DB1

(5) Keyboard bracket 725441-001

(6) Power button board 725451-001

Speaker Kit, includes: 725460-001

FHD 727459-001

●

HD 727460-001

●

FHD 727461-001

●

HD 727462-001

●

(7) Left speaker

(8) Right speaker and subwoofer

(9) System board

For use in models with AMD processors:

For use in models with Intel processors:

(10) Memory module

AMD A10-5745M processor for use in models with non-Windows 8 operating systems 725462-001

●

AMD A10-5745M processor for use in models with the Windows 8 Standard operating

●

system

Intel Core i5-4200U processor for use in models with non-Windows 8 operating systems 732775-001

●

Intel Core i5-4200U processor with the Windows 8 Standard operating system 732775-501

●

Intel Core i5-4200U processor with the Windows 8 Professional operating system 732775-601

●

Intel Core i5-4200U processor for use in models with non-Windows 8 operating systems

●

(with upgraded CPU core power controller version)

Intel Core i5-4200U processor with the Windows 8 Professional operating system (with

●

upgraded CPU core power controller version)

725462-501

745043-001

745043-501

18 Chapter 3 Illustrated parts catalog

Item Component Spare part

number

2-GB memory module (PC3L, 12800, 1600-MHz) 691739-005

4-GB memory module (PC3L, 12800, 1600-MHz) 691740-005

8-GB memory module (PC3L, 12800, 1600-MHz) (Intel models only) 693374-005

(11) Hard drive

750-GB, 5400 RPM, 2.5 in 634250-005

1-TB, 5400 RPM, 2.5 in 676521-005

500-GB, 5400 RPM, 7 mm 683802-005

(12) Hard drive cable

Included in Hard Drive Hardware Kit (left and right brackets, hard drive cable, and screws)

(13) Solid-state drive (Intel models only)

24-GB SSD 727598-001

128-GB SSD 727514-001

(14) WLAN module

For use in Intel and AMD models:

For use only in Intel models:

Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter 690020-005

●

Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter 733476-001

●

Intel Dual Band Wireless-AC 3160 802.11 a/b/g/n/ac (1x1) WiFi with Bluetooth 4.0

●

combo

Intel Centrino Wireless-N 2230 802.11bgn 2x2 WiFi + BT 4.0 Combo Adapter 717384-005

●

Mediatek MT7630E 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter 710418-005

●

Intel Centrino Wireless-N 1030 + Bluetooth combo w/ *2 antennas (802.11 b/g/n,

●

Bluetooth 3.0)

725447-001

710662-001

670290-005

(15) Power connector cable 725444-001

(16) Security bracket not spared

(17) USB/audio board with cable

For use in Intel models 729621-001

For use in AMD models 725452-001

(18) Heat sink

For use in models with AMD processors 725446-001

For use in models with Intel processors 728132-001

(19) Media card reader

Broadcom 4352 + Bluetooth combo w/ *2 antennas (802.11 a/b/g/n, Bluetooth 4.0) 724935-005

●

Computer major components

Item Component Spare part

number

For use only in Intel models 728133-001

For use only in AMD models 727465-001

(20) Fan 725445-001

(21) RJ-45 cover 727464-001

(22) Battery (3-cell, 5.0WHr 4.52AH Li-ion) 715050-001

(23) RTC battery 725458-001

(24) Service cover 725453-001

20 Chapter 3 Illustrated parts catalog

Display assembly subcomponents

Item Component Spare part number

(1) Display bezel 725442-001

(2) Webcam/microphone module 725465-001

(3) Hinge brackets

For use in non-touch models 725448-001

For use in touchscreen models 725449-001

(4) Raw display panel, 39.6-mm (15.6-inch), HD, WLED, BrightView

HD, non-touch 725454-001

HD, touchscreen 725455-001

FHD, non-touch 725456-001

FHD, touchscreen 725457-001

(5) WLAN antenna 727460-001

(6) Display/webcam cable

For use in touchscreen models 725443-001

For use in non-touch models 725461-001

(7) Display enclosure

Display assembly subcomponents

+ 67 hidden pages