HP ENVY 17, ENVY m7 Maintenance and Service Guide

HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Leap Motion, the Leap Motion logo, and Airspace are the trademarks of Leap Motion, Inc. and are used here by permission. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Second Edition: August 2013

First Edition: April 2013

Document Part Number: 715237-002

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 8 functionality.

http://www.microsoft.com for details.

See

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be

accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

vi Safety warning notice

Table of contents

1 Product description ........................................................................................................... 1

Service tag and PCID label ....................................................................................................... 6

Service tag ............................................................................................................... 6

PCID label ................................................................................................................ 6

2 External component identification ..................................................................................... 8

Display ................................................................................................................................... 8

Buttons and speakers ................................................................................................................ 9

Keys ..................................................................................................................................... 11

Lights .................................................................................................................................... 12

TouchPad .............................................................................................................................. 13

Left side ................................................................................................................................ 14

Right side .............................................................................................................................. 15

Bottom .................................................................................................................................. 17

3 Illustrated parts catalog .................................................................................................. 19

Computer major components ................................................................................................... 19

Display assembly subcomponents ............................................................................................. 28

Mass storage devices ............................................................................................................. 29

Miscellaneous parts ................................................................................................................ 30

Sequential part number listing .................................................................................................. 31

4 Removal and replacement procedures preliminary requirements .................................... 40

Tools required ....................................................................................................................... 40

Service considerations ............................................................................................................ 40

Plastic parts ............................................................................................................ 40

Cables and connectors ............................................................................................ 41

Drive handling ........................................................................................................ 41

Grounding guidelines ............................................................................................................. 42

Electrostatic discharge damage ................................................................................. 42

Packaging and transporting guidelines ....................................................... 43

vii

Workstation guidelines ............................................................................. 43

Equipment guidelines ................................................................................ 44

5 Removal and replacement procedures for Customer Self-Repair parts ............................. 45

Component replacement procedures ........................................................................................ 45

Battery ................................................................................................................... 46

Service cover .......................................................................................................... 47

Hard drive ............................................................................................................. 48

Memory modules .................................................................................................... 51

WLAN module ........................................................................................................ 52

Optical drive .......................................................................................................... 55

6 Removal and replacement procedures for Authorized Service Provider parts .................. 58

Component replacement procedures ........................................................................................ 58

Display panel ......................................................................................................... 59

RTC battery ............................................................................................................ 63

Base enclosure ........................................................................................................ 64

Front speakers ........................................................................................................ 68

Optical drive connector board .................................................................................. 69

Subwoofer ............................................................................................................. 70

Display hinges and top cover ................................................................................... 72

Display panel cable ................................................................................................ 74

Webcamera/microphone module ............................................................................. 75

WLAN antenna cables ............................................................................................ 77

USB board ............................................................................................................. 79

Fingerprint reader board .......................................................................................... 81

Leap Motion module ................................................................................................ 82

Power connector cable ............................................................................................ 84

Fan ....................................................................................................................... 85

System board ......................................................................................................... 86

Heat sink ............................................................................................................... 89

Processor ............................................................................................................... 91

Keyboard ............................................................................................................... 92

Rear speakers ......................................................................................................... 95

Power button board ................................................................................................. 97

TouchPad module .................................................................................................... 98

7 Setup Utility (BIOS) and System Diagnostics .................................................................. 100

Windows 8 – Computer Setup (BIOS) and Advanced System Diagnostics ................................... 100

Using Setup Utility ................................................................................................. 100

viii

Starting Setup Utility (BIOS) ..................................................................... 100

Updating the BIOS ................................................................................. 100

Determining the BIOS version ................................................... 100

Downloading a BIOS update .................................................... 101

Using System Diagnostics ......................................................... 102

8 Specifications ................................................................................................................ 103

Computer specifications ........................................................................................................ 103

43.9-cm (17.3-in), HD+ display specifications ......................................................................... 104

Hard drive specifications ...................................................................................................... 105

9 Backing up, restoring, and recovering .......................................................................... 106

Creating recovery media and backups ................................................................................... 106

Creating HP Recovery media .................................................................................. 107

Restore and recovery ............................................................................................................ 108

Using Windows Refresh for quick and easy recovery ................................................. 109

Remove everything and reinstall Windows ............................................................... 109

Recovering using HP Recovery Manager .................................................................. 110

What you need to know .......................................................................... 111

Using the HP Recovery partition to recover a minimized image (select models

only) ..................................................................................................... 111

Using HP Recovery media to recover ........................................................ 112

Changing the computer boot order ........................................................... 112

Removing the HP Recovery partition ........................................................................ 112

10 Power cord set requirements ...................................................................................... 113

Requirements for all countries ................................................................................................ 113

Requirements for specific countries and regions ....................................................................... 114

11 Recycling .................................................................................................................... 116

Index ............................................................................................................................... 117

1 Product description

Category Description

Product Name HP ENVY 17 Notebook PC

HP ENVY TouchSmart m7 Notebook PC

HP ENVY TouchSmart 17 Notebook PC

Processors

Chipset Intel® HM87 Express Chipset

Intel® Quad Core™ i7-4900MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz

●

FSB, 8.0-MB L3 cache, 47 W)

Intel Quad Core i7-4800MQ 2.70-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz FSB,

●

6.0-MB L3 cache, 47 W)

Intel Quad Core i7-4702MQ 2.20-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB,

●

6.0-MB L3 cache, 37 W)

Intel Quad Core i7-4700MQ 2.40-GHz (SC turbo up to 3.40-GHz) processor (1600-MHz FSB,

●

6.0-MB L3 cache, 47 W)

Intel Dual Core i5-4330M 2.80-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB,

●

3.0-MB L3 cache, 37 W)

Intel Dual Core i5-4200M 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB,

●

3.0-MB L3 cache, 37 W)

Intel Dual Core i5-3230M 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)

●

Intel Dual Core i3-4000M 2.40-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)

●

Intel Dual Core i3-3380M 2.90-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)

●

Intel Dual Core i3-3120M 2.50-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)

●

Intel® HM77 Express Chipset

Graphics Internal graphics:

Intel® HD Graphics 4600 internal graphics

●

Intel® HD Graphics 4000 internal graphics

●

Category Description

Switchable discrete graphics:

Nvidia N14P-GV2 (GeForce 740M) switchable discrete graphics with 2GB of dedicated video

●

memory (128Mx16 DDR3 1GHz x 8 pcs)

Nvidia N14P-GT (GeForce 750M) switchable discrete graphics with 2GB of dedicated video

●

memory (128Mx16 DDR3 1GHz x 8 pcs)

Panel 17.3" high-definition (HD) light-emitting diode (WLED) BrightView (1600x900) display, (wedge

6.0mm) SVA, Color Gamut 60%, supports LVDS, 200 nits

17.3" high-definition (FHD) light-emitting diode (WLED) AntiGlare (1920x1080) (wedge 6.0mm) WVA, Color Gamut 72%, supports LVDS, 300 nits

Touchscreen, multitouch enabled, 160 nits (select models only)

All display assemblies include 2 wireless local area network (WLAN) antenna cables.

Supports 16:9 wide aspect ratio

Memory Two customer-accessible/upgradable memory module slots

DDR3L-1600MHz Dual Channel Support

Supports up to 16-GB of system RAM in the following configurations:

4096-MB total system memory (2048×2)

●

4096-MB total system memory (4096×1)

●

6144-MB total system memory (2048×1 + 4096×1)

●

8192-MB total system memory (4096×2)

●

8192-MB total system memory (8192×1)

●

12288-MB total system memory (8192×1 + 4096×1)

●

16384-MB total system memory (8192×2)

●

Hard drives Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses (all hard

drives use the same bracket)

Customer-accessible

Serial ATA

Supports the following hard drives:

1-TB 5400-rpm, 9.5-mm

●

750-GB 5400-rpm 9.5-mm

●

500-GB 5400-rpm 9.5-mm and 7.0-mm

●

Dual hard-drive configurations:

●

2 Chapter 1 Product description

2TB: (1-TB 5400-rpm x 2)

1500GB: (750-GB 5400-rpm x 2)

Category Description

Solid-state drive Only configured with system memory up to 8 GB:

32-GB mSATA (select models only)

●

24-GB mSATA (select models only)

●

Optical drives Fixed

Serial ATA

9.5-mm tray load

Supports the following optical drives:

DVD+/-RW Double-Layer SuperMulti

●

Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer

●

Blu-ray Disc writer with SuperMulti DVD±R/RW Double-Layer

●

Support Zero-Power ODD

●

External optical drives

Audio and video Quad integrated stereo speakers and subwoofer

Ethernet Integrated 10/100/1000 GB network interface card (NIC)

External USB

Serial ATA

12.7-mm tray load

Supports the following external optical drives:

DVD+/-RW Double-Layer SuperMulti

●

HD Beats audio

HP TrueVision high-definition webcam (fixed, no tilt + activity LED, 1PC, USB 2.0 M-JPEG, 1280×720 by 30 frames per second)

Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise suppression

Category Description

Wireless Integrated wireless local area network (WLAN) options by way of wireless module

Two WLAN antennas built into display assembly

Supports Intel Wireless Display (WiDi)

Antenna support for 802.11a/b/g/n with MIMO support 2×2

Supports the following WLAN formats:

Intel® Centrino® Wireless-N 2230 802.11 b/g/n 2×2 WiFi and Bluetooth 4.0 Combo

●

Adapter

Realtek RTL8188EE 802.11 b/g/n 1x1 Wi-Fi Adapter

●

Qualcomm Atheros AR9485 802.11 b/g/n 1x1 Wi-Fi Adapter

●

Mediatek MT7630E 802.11 b/g/n 1×1 Wi-Fi and Bluetooth 4.0 combo adapter

●

Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter

●

External memory card

Internal card

Ports

Keyboard/pointing devices

Push-push insertion/removal

Supports memory cards such as Secure Digital (SD).

One half-size mini-card slot for WLAN

●

One full-size mini-card slot for Intel mSATA Cache

●

HDMI version 1.4 supporting 1920 ×1200 @ 60Hz

●

Combination audio-out/audio-in (stereo) port, supports jack detection

●

USB 3.0 (4 ports)

●

RJ-45 (Ethernet, includes link and activity lights)

●

AC Smart Pin power adapter plug

●

Full-size keyboard with numeric keypad

Duracoat island-style keyboard, no spill-resistance (in black finish)

●

Backlit island-style keyboard in black finish

●

ClickPad with Imaging sensor

Taps enabled as default

Multitouch gestures enabled

Support Windows 8 Modern Trackpad Gestures

4 Chapter 1 Product description

Category Description

Power requirements

Supports the following batteries:

Operating system Preinstalled:

Serviceability End-user replaceable parts

Supports the following HP AC adapters:

65W (4.5mm connector) (select models only)

●

65W EM (4.5mm connector) (select models only)

●

90W (4.5mm connector) (select models only)

●

90W EM (4.5mm connector) (select models only)

●

120W (4.5mm connector) (select models only)

●

1-M length power cord

6-Cell battery - 62Whr (2.8Ah), supports fast charge: up to 90% charged in 90 minutes

●

Windows 8 (64-bit)

●

Memory

●

Optical drive

●

Hard drive

●

Battery

●

AC adapter

●

Mini card components

●

Service tag and PCID label

Service tag

When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag, which is located on the bottom of the computer.

Item Description Function

(1) Product name This is the product name affixed to the front of

(2) Serial number This is an alphanumeric identifier that is unique to

the computer.

each product.

(3) Part number/Product number This number provides specific information about the

(4) Warranty period This number describes the duration of the warranty

(5) Model description (select models only) This is the alphanumeric identifier used to locate

PCID label

The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer.

NOTE: Computer details may vary from images.

Windows 8 models

product's hardware components. The part number helps a service technician to determine what components and parts are needed.

period for the computer.

documents, drivers, and support for the computer.

6 Chapter 1 Product description

Service tag and PCID label

2 External component identification

Display

Component Description

(1) Internal display switch Turns off the display and initiates Sleep if the display is closed

while the power is on.

NOTE: The internal display switch is not visible from the

outside of the computer.

(2) Internal microphones (2) Record sound.

(3) Webcam light On: The webcam is in use.

8 Chapter 2 External component identification

Component Description

(4) HP TrueVision HD Webcam Records video and takes still photographs.

Swipe from the right edge of the TouchPad or touch

screen (select models only) to display the charms, tap Search, and then tap the search box. Type c, and then select CyberLink YouCam from the list of applications.

– or –

From the Start screen, type c, and then select

CyberLink YouCam from the list of applications.

(5) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless

local area networks (WLANs).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides.

Buttons and speakers

Component Description

(1)

Power button

When the computer is off, press the button to turn on

●

the tablet.

When the computer is on, press the button briefly to

●

initiate Sleep.

When the computer is in the Sleep state, press the

●

button briefly to exit Sleep.

CAUTION: Pressing and holding down the power button

will result in the loss of unsaved information.

If the computer has stopped responding and Microsoft®

●

Windows® shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the tablet.

Swipe from the right edge of the TouchPad or

touch screen (select models only) to display the charms, tap Search, and then tap the search box. In the search box, type power, select Settings, and then select Power options.

– or –

To learn more about your power settings, from the

Start screen, type p. In the search box, type power, select

Settings, and then select Power options.

(2) Speakers (2) Produce sound.

(3) Leap Motion™ (select models only) Leap Motion allows you to control custom apps with your

hands and fingers in the air. When you first turn Leap Motion on, follow the setup instructions to experience the interactive tutorial and create an account for Airspace™, the Leap Motion app store. Airspace is where you will launch your Leap Motion apps, and discover new apps designed specifically for 3D interaction using the speed and accuracy of Leap Motion technology.

(4) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a

password logon.

10 Chapter 2 External component identification

Keys

Component Description

(1) esc key Reveals system information when pressed in combination

with the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with the b key, the spacebar, or the esc key.

(3)

(4) Action keys Execute frequently used system functions.

(5) num lk key Alternates between the navigational and numeric functions

(6) Integrated numeric keypad When num lk has been enabled, it can be used like an

Windows key Returns you to the Start screen from an open app or the

Windows desktop.

NOTE: Pressing the Windows key again will return you to

the previous screen.

NOTE: On select models, the f5 action key turns the

radiance backlight keyboard feature off or on.

on the integrated numeric keypad.

external numeric keypad.

Keys

Lights

Component Description

(1)

(2)

(3)

Power light

Mute light

Wireless light On: An integrated wireless device, such as a wireless local

White: The computer is on.

●

Blinking white: The computer is in the Sleep state, which

●

is an energy-saving mode. The computer shuts off power to the display and other unneeded components.

Off: The computer is off or in Hibernation. Hibernation

●

is an energy-saving mode that uses the least amount of power.

NOTE: For select models, the Intel® Rapid Start

Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity.

Amber: Computer sound is off.

●

Off: Computer sound is on.

●

area network (WLAN) device and/or a Bluetooth® device, is on.

NOTE: On some models, the wireless light is amber when

all wireless devices are off.

12 Chapter 2 External component identification

Component Description

(4) Caps lock light On: Caps lock is on, which switches the keys to all capital

letters.

(5) Fingerprint reader light

TouchPad

Component Description

White: The fingerprint authentication was successful.

●

Amber: The fingerprint authentication failed.

●

(1) TouchPad zone Moves the on-screen pointer and selects or activates items on

the screen.

NOTE: The TouchPad also supports edge-swipe gestures.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

TouchPad

Left side

Component Description

(1)

(2) Vents (2) Enable airflow to cool internal components.

(3)

(4)

RJ-45 (network) status light White: The network is connected.

(5)

Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being mishandled or stolen.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

HDMI port Connects an optional video or audio device, such as a high-

definition television, any compatible digital or audio component, or a high-speed HDMI device.

RJ-45 (network) jack Connects a network cable.

Amber: Activity is occurring on the network.

USB 3.0 charging port Connects an optional USB device. The USB 3.0 charging

port can also charge select models of cell phones and MP3 players, even when the computer is off.

NOTE: A USB charging port (also referred to as a USB

powered port) allows you to charge connected USB devices. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port.

(5)

(6)

USB 3.0 port Connects optional USB 3.0 devices and provide enhanced

Memory card reader Reads data from and writes data to memory cards such as

14 Chapter 2 External component identification

USB power performance.

Secure Digital (SD).

Component Description

(7)

(8)

Right side

Hard drive light

Power light

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the

●

hard drive.

White: The computer is on.

●

Blinking white: The computer is in the Sleep state,

●

which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.

Off: The computer is off or in Hibernation. Hibernation

●

is an energy-saving mode that uses the least amount of power.

NOTE: For select models, the Intel® Rapid Start

Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity..

Component Description

(1)

(2)

Audio-out (headphone) jack/Audio-in (microphone) jack

USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides.

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audio-in (microphone).

USB power performance.

Right side

Component Description

(3) Optical drive Reads and writes (select models only) to an optical disc.

(4) Optical drive eject button Releases the optical drive disc tray

(5) AC adapter light

(6)

Power connector Connects an AC adapter.

White: The AC adapter is connected and the battery is

●

charged.

Amber: The AC adapter is connected and the battery is

●

charging.

Off: The computer is using DC power.

●

16 Chapter 2 External component identification

Bottom

Component Description

(1) HP Triple Bass Reflex Subwoofer Provides superior bass sound.

(2) Vents (4) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(3) Battery bay Holds the battery.

(4)

Battery release latch Releases the battery.

Bottom

Component Description

(5) Speakers (2) Produce sound.

(6) Service door Provides access to the hard drive bay, the wireless LAN

(WLAN) module slot, and the memory module slots.

CAUTION: To prevent an unresponsive system,

replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support. From the Start screen, type h, and then select Help and Support.

18 Chapter 2 External component identification

3 Illustrated parts catalog

Computer major components

NOTE: Details about your computer, including model, serial number, product key, and length of

warranty, are on the service tag at the bottom of your computer. See

on page 6 for details.

Service tag and PCID label

Computer major components

20 Chapter 3 Illustrated parts catalog

+ 100 hidden pages