HP Envy 14-3010nr, Envy A9P67UA User Manual

HP Notebook

Reference Guide

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Java is a U.S. trademark of Sun Microsystems, Inc.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: August 2011

Document Part Number: 670152-001

Product notice

This reference guide describes features that are common to most models. Some features may not be available on your computer.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not

place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

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iv Safety warning notice

Table of contents

1 Introduction ..................................................................................................................................................... 1

Finding more information about your new computer ............................................................................ 1

2 Networking (select models only) ................................................................................................................... 2

Creating a wireless connection ............................................................................................................ 2

Identifying wireless and network status icons ...................................................................... 2

Turning wireless devices on or off ....................................................................................... 3

Using HP Connection Manager (select models only) .......................................................... 3

Using operating system controls .......................................................................................... 4

Using a WLAN ...................................................................................................................................... 4

Connecting to an existing WLAN ......................................................................................... 4

Setting up a new WLAN ....................................................................................................... 4

Protecting your WLAN ......................................................................................................... 5

Roaming to another network ................................................................................................ 6

Using GPS (select models only) ........................................................................................................... 6

Using Bluetooth wireless devices ......................................................................................................... 6

Bluetooth and Internet Connection Sharing (ICS) ............................................................... 6

Connecting to a wired network ............................................................................................................. 7

Using a modem (select models only) ................................................................................... 7

Connecting a modem cable ................................................................................ 7

Connecting a country- or region-specific modem cable adapter ......................... 8

Selecting a location setting ................................................................................. 8

Viewing the current location selection ................................................ 8

Adding new locations when traveling ................................................. 8

Connecting to a local area network (LAN) (select models only) .......................................... 9

3 Multimedia ..................................................................................................................................................... 11

Using the media activity controls ........................................................................................................ 11

Audio .................................................................................................................................................. 11

Adjusting the volume ......................................................................................................... 12

Checking audio functions on the computer ........................................................................ 12

Webcam (select models only) ............................................................................................................ 12

Video .................................................................................................................................................. 13

VGA ................................................................................................................................... 13

DisplayPort ........................................................................................................................ 13

HDMI .................................................................................................................................. 14

Configuring audio for HDMI ............................................................................... 15

Intel Wireless Display (select models only) ....................................................................... 15

Using CyberLink PowerDVD (select models only) ............................................................................. 15

4 Power management ...................................................................................................................................... 16

Shutting down the computer ............................................................................................................... 16

Setting power options ......................................................................................................................... 17

Using power-saving states ................................................................................................. 17

Initiating and exiting Sleep ................................................................................ 17

Initiating and exiting Hibernation ....................................................................... 17

Using the power meter ....................................................................................................... 18

Using power plans ............................................................................................................. 18

Viewing the current power plan ......................................................................... 18

Selecting a different power plan ........................................................................ 18

Customizing power plans .................................................................................. 19

Setting password protection on wakeup ............................................................................ 19

Using HP Power Manager (select models only) ................................................................................. 19

Using battery power ........................................................................................................................... 20

Finding battery information ................................................................................................ 20

Using Battery Check .......................................................................................................... 20

Displaying the remaining battery charge ........................................................................... 20

Maximizing battery discharge time .................................................................................... 20

Managing low battery levels .............................................................................................. 21

Identifying low battery levels ............................................................................. 21

Resolving a low battery level ............................................................................. 21

Resolving a low battery level when external power is available ....... 21

Resolving a low battery level when no power source is available .... 21

Resolving a low battery level when the computer cannot exit

Hibernation ....................................................................................... 22

Conserving battery power .................................................................................................. 22

Using a factory-sealed battery ........................................................................................... 22

Using external AC power .................................................................................................................... 22

Testing an AC adapter ....................................................................................................... 23

Using HP CoolSense (select models only) ......................................................................................... 23

5 External cards and devices .......................................................................................................................... 24

Using Digital Media Slot cards (select models only) .......................................................................... 24

Inserting a digital card ........................................................................................................ 24

Removing a digital card ..................................................................................................... 25

Using ExpressCards (select models only) .......................................................................................... 25

Configuring an ExpressCard .............................................................................................. 25

Inserting an ExpressCard .................................................................................................. 25

Removing an ExpressCard ................................................................................................ 26

Using smart cards (select models only) ............................................................................................. 27

Inserting a smart card ........................................................................................................ 27

Removing a smart card ...................................................................................................... 28

Using a USB device ........................................................................................................................... 28

Connecting a USB device .................................................................................................. 28

Removing a USB device .................................................................................................... 29

Using 1394 devices (select models only) ........................................................................................... 29

Connecting a 1394 device ................................................................................................. 29

Removing a 1394 device ................................................................................................... 30

Using an eSATA device (select models only) .................................................................................... 30

Connecting an eSATA device ............................................................................................ 30

Removing an eSATA device .............................................................................................. 31

Using optional external devices .......................................................................................................... 31

Using optional external drives ............................................................................................ 31

Using the expansion port (select models only) .................................................................. 31

6 Drives ............................................................................................................................................................. 33

Handling drives ................................................................................................................................... 33

Using hard drives ............................................................................................................................... 34

Improving hard drive performance ..................................................................................... 34

Using Disk Defragmenter .................................................................................. 34

Using Disk Cleanup ........................................................................................... 34

Using HP ProtectSmart Hard Drive Protection (select models only) ................................. 34

Identifying HP ProtectSmart Hard Drive Protection status ................................ 35

Managing power with a parked hard drive ........................................................ 35

Using HP ProtectSmart Hard Drive Protection software ................................... 36

Using optical drives (select models only) ........................................................................................... 36

Identifying the installed optical drive .................................................................................. 36

Inserting an optical disc ..................................................................................................... 36

Tray load ........................................................................................................... 36

Slot load ............................................................................................................ 37

Removing an optical disc ................................................................................................... 37

Tray load ........................................................................................................... 37

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When the disc tray opens normally .................................................. 38

When the disc tray fails to open normally ......................................... 38

Slot load ............................................................................................................ 39

Sharing optical drives ........................................................................................................ 40

Using RAID (select models only) ........................................................................................................ 40

7 Security .......................................................................................................................................................... 41

Protecting the computer ..................................................................................................................... 41

Using passwords ................................................................................................................................ 41

Setting passwords in Windows .......................................................................................... 42

Setting passwords in Setup Utility (BIOS) ......................................................................... 42

Managing an administrator password ............................................................... 43

Entering an administrator password .................................................................. 43

Managing a power-on password ....................................................................... 44

Entering a power-on password ......................................................................... 44

Using antivirus software ..................................................................................................................... 44

Using firewall software ....................................................................................................................... 44

Installing critical security updates ....................................................................................................... 45

Installing an optional security cable .................................................................................................... 45

Using the fingerprint reader (select models only) ............................................................................... 46

Locating the fingerprint reader ........................................................................................... 46

8 Maintenance .................................................................................................................................................. 47

Cleaning your computer ..................................................................................................................... 47

Cleaning the display .......................................................................................................... 47

Cleaning the Imagepad and keyboard ............................................................................... 47

Updating programs and drivers .......................................................................................................... 47

Using SoftPaq Download Manager .................................................................................................... 48

9 Setup Utility (BIOS) and System Diagnostics ............................................................................................ 49

Using Setup Utility (BIOS) .................................................................................................................. 49

Starting Setup Utility (BIOS) .............................................................................................. 49

Changing the language of Setup Utility (BIOS) ................................................................. 49

Navigating and selecting in Setup Utility (BIOS) ................................................................ 50

Displaying system information ........................................................................................... 50

Restoring factory settings in Setup Utility (BIOS) .............................................................. 50

Exiting Setup Utility (BIOS) ................................................................................................ 51

Updating the BIOS ............................................................................................................. 51

Determining the BIOS version ........................................................................... 51

Downloading a BIOS update ............................................................................. 52

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Using System Diagnostics .................................................................................................................. 53

Appendix A Traveling with the computer ...................................................................................................... 54

Appendix B Troubleshooting resources ....................................................................................................... 56

Appendix C Electrostatic Discharge .............................................................................................................. 57

Index ................................................................................................................................................................... 58

1 Introduction

This guide contains general information about HP and Compaq notebook computers, including connecting to a wireless network, multimedia, power management, security, and so on.

NOTE: Some of the features described in this guide may not be available on your computer.

Finding more information about your new computer

The following user guides and reference material are provided with your computer, either in print, on the computer hard drive, or on an optical disc or SD Card:

Quick Setup poster—Guides you through setting up your computer and turning it on. The poster

●

is included in the box with the computer.

NOTE: Refer to the poster for the location of your user guides and reference material.

Getting Started—Contains information about your computer, including product-specific features,

●

backup and recovery, maintenance, and specifications.

Help and Support—Contains information about the operating system, drivers, troubleshooting

●

tools, and technical support. To access Help and Support, select Start > Help and Support. For country- or region-specific support, go to region, and follow the on-screen instructions.

Safety & Comfort Guide—Describes proper workstation setup and proper posture, health, and

●

work habits for computer users. It also provides important electrical and mechanical safety information. To access this guide, select Start > Help and Support > User Guides. This guide is also available on the Web at

Regulatory, Safety and Environmental Notices—Contains safety and regulatory information, and

●

battery disposal information. To access the notices, select Start > Help and Support > User Guides.

http://www.hp.com/ergo.

http://www.hp.com/support, select your country or

Finding more information about your new computer 1

2 Networking (select models only)

Your computer supports two types of Internet access:

Wireless—Refer to

●

Wired—Refer to

●

NOTE: You must set up Internet service before you can connect to the Internet.

Creating a wireless connection on page 2.

Connecting to a wired network on page 7.

Creating a wireless connection

Your computer may be equipped with one or more of the following wireless devices:

Wireless local area network (WLAN) device

●

Bluetooth® device

●

For more information on wireless technology, refer to the information and Web site links provided in Help and Support.

Identifying wireless and network status icons

Icon Name Description

Wireless (connected) Indicates that one or more wireless devices are on.

Wireless (disconnected) Indicates that all wireless devices are off.

HP Connection Manager Opens HP Connection Manager, which enables you to create and manage

Wired network (connected) Indicates that one or more network devices are connected to the network.

Network (disabled/ disconnected)

2 Chapter 2 Networking (select models only)

WLAN and Bluetooth connections.

Indicates that all network devices are disabled in Windows Control Panel.

Network (connected) Indicates that one or more network devices are connected to a network.

Network (disconnected) Indicates that network devices are not connected to a network.

Network (disabled/ disconnected)

Turning wireless devices on or off

You can use the wireless button or HP Connection Manager (select models only) to turn on and turn off wireless devices.

NOTE: A computer may have a wireless button, a wireless switch, or a wireless key on the

keyboard. The term wireless button is used throughout this guide to refer to all types of wireless controls. Refer to the Getting Started guide for information on identifying the location of the wireless button on your computer.

To turn off wireless devices using HP Connection Manager:

Right-click the HP Connection Manager icon in the notification area, at the far right of the

▲

taskbar, and then click the power button next to the desired device.

– or –

Select Start > All Programs > HP > HP Connection Manager, and then click the power button next to the desired device.

Indicates that no wireless connections are available.

Using HP Connection Manager (select models only)

HP Connection Manager provides a central location for managing your wireless devices, and an interface for sending and receiving SMS (text) messages. HP Connection Manager allows you to manage the following devices:

Wireless local area network (WLAN)/Wi-Fi

●

Bluetooth®

●

HP Connection Manager provides information and notifications on connection status, power status, SIM details, and SMS messages. Status information and notifications are provided in the notification area, at the far right of the taskbar.

To open HP Connection Manager:

Click the HP Connection Manager icon in the taskbar.

▲

– or –

Select Start > All Programs > HP > HP Connection Manager.

For more information, refer to the HP Connection Manager software Help.

Creating a wireless connection 3

Using operating system controls

The Network and Sharing Center allows you to set up a connection or network, connect to a network, manage wireless networks, and diagnose and repair network problems.

To use operating system controls:

▲ Select Start > Control Panel > Network and Internet > Network and Sharing Center.

For more information, select Start > Help and Support.

Using a WLAN

A wireless connection connects the computer to Wi-Fi networks, or WLANs. A WLAN is composed of other computers and accessories that are linked by a wireless router or a wireless access point.

Connecting to an existing WLAN

To connect to an existing WLAN:

1. Be sure that the WLAN device is on. (Refer to

2. Click the network icon in the notification area, at the far right of the taskbar.

3. Select your WLAN from the list.

4. Click Connect.

If the network is a security-enabled WLAN, you are prompted to enter a network security code. Type the code, and then click OK to complete the connection.

NOTE: If no WLANs are listed, you are out of range of a wireless router or access point.

NOTE: If you do not see the WLAN you want to connect to, click Open Network and Sharing

Center, and then click Set up a new connection or network. A list of options is displayed. You

can choose to manually search for and connect to a network or to create a new network connection.

After the connection is made, you can place the mouse pointer over the network icon in the notification area, at the far right of the taskbar, to verify the name and status of the connection.

NOTE: The functional range (how far your wireless signals travel) depends on WLAN

implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and floors.

Setting up a new WLAN

Turning wireless devices on or off on page 3.)

Required equipment:

● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from

an Internet service provider (ISP)

A wireless router (purchased separately) (2)

●

● The wireless computer (3)

4 Chapter 2 Networking (select models only)

NOTE: Some cable modems include a built-in router. Check with your ISP to see if you need a

separate router.

The illustration below shows an example of a wireless network installation that is connected to the Internet.

NOTE: When setting up a wireless connection, be sure that your computer and wireless router are

synchronized. To synchronize your computer and wireless router, turn your computer and wireless router off and then back on.

As your network grows, additional wireless and wired computers can be connected to the network to access the Internet.

For help in setting up your WLAN, refer to the information provided by your router manufacturer or your ISP.

Protecting your WLAN

When you set up a WLAN or access an existing WLAN, always enable security features to protect your network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and airports may not provide any security. If you are concerned about the security of your computer in a hotspot, limit your network activities to e-mail that is not confidential and basic Internet surfing.

Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotected signals. You can take the following precautions to protect your WLAN:

● Firewall—A firewall checks both data and requests for data that are sent to your network, and

discards any suspicious items. Firewalls are available in both software and hardware. Some networks use a combination of both types.

● Wireless encryption—Your computer supports three encryption protocols:

◦ Wi-Fi Protected Access (WPA)

◦ Wi-Fi Protected Access II (WPA2)

◦ Wired Equivalent Privacy (WEP)

NOTE: HP recommends that you select WPA2, which is the most advanced of the three encryption

protocols. The use of WEP encryption is not recommended, because it can be overcome with little effort.

● Wi-Fi Protected Access (WPA) and Wi-Fi Protected Access II (WPA2) use security standards to

encrypt and decrypt data transmitted over the network. Both WPA and WPA2 dynamically

Using a WLAN 5

generate a new key for every packet, and they also generate a different set of keys for each computer network. To accomplish this:

◦ WPA uses Advanced Encryption Standard (AES) and Temporal Key Integrity Protocol

(TKIP)

WPA2 uses Cipher Block Chaining Message Authentication Code Protocol (CCMP), which

◦

is a new AES protocol.

Wired Equivalent Privacy (WEP) encrypts data with a WEP key before it is transmitted. Without

●

the correct key, others will not be able to use the WLAN.

Roaming to another network

When you move your computer within range of another WLAN, Windows attempts to connect to that network. If the attempt is successful, your computer is automatically connected to the new network. If Windows does not recognize the new network, follow the same procedure you used initially to connect to your WLAN.

Using GPS (select models only)

Your computer may be equipped with a Global Positioning System (GPS). GPS satellites deliver location, speed, and direction information to GPS-equipped systems.

For more information, refer to the HP GPS and Location software Help.

Using Bluetooth wireless devices

A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following:

Computers

●

Phones

●

Imaging devices (cameras and printers)

●

Audio devices

●

Mouse

●

Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network (PAN) of Bluetooth devices. For information on configuring and using Bluetooth devices, refer to the Bluetooth software Help.

Bluetooth and Internet Connection Sharing (ICS)

HP does not recommend setting up one computer with Bluetooth as a host and using it as a gateway through which other computers may connect to the Internet. When two or more computers are connected using Bluetooth, and Internet Connection Sharing (ICS) is enabled on one of the computers, the other computers may not be able to connect to the Internet using the Bluetooth network.

The strength of Bluetooth is in synchronizing information transfers between your computer and wireless devices including cellular phones, printers, cameras, and PDAs. The inability to consistently

6 Chapter 2 Networking (select models only)

connect two or more computers to share the Internet through Bluetooth is a limitation of Bluetooth and the Windows operating system.

Connecting to a wired network

Using a modem (select models only)

A modem must be connected to an analog telephone line using a 6-pin, RJ-11 modem cable (purchased separately). In some countries or regions, a specific modem cable adapter is also required. Jacks for digital PBX systems may resemble analog telephone jacks, but they are not compatible with the modem.

WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a

modem or telephone cable into the RJ-45 (network) jack.

If the modem cable contains noise suppression circuitry (1), which prevents interference from TV and radio reception, orient the circuitry end of the cable (2) toward the computer.

Connecting a modem cable

1. Plug the modem cable into the modem jack (1) on the computer.

2. Plug the modem cable into the RJ-11 telephone wall jack (2).

Connecting to a wired network 7

Connecting a country- or region-specific modem cable adapter

Telephone jacks vary by country or region. To use the modem and the modem cable outside the country or region in which you purchased the computer, you must obtain a country- or region-specific modem cable adapter.

To connect the modem to an analog telephone line that does not have an RJ-11 telephone jack, follow these steps:

1. Plug the modem cable into the modem jack (1) on the computer.

2. Plug the modem cable into the modem cable adapter (2).

3. Plug the modem cable adapter (3) into the telephone wall jack.

Selecting a location setting

Viewing the current location selection

To view the current location:

1. Select Start > Control Panel.

2. Click Clock, Language, and Region.

3. Click Region and Language.

4. Click the Location tab to display your location.

Adding new locations when traveling

On a new computer, the only location setting available to the modem is a location setting for the country or region in which you purchased the computer. As you travel to different countries or regions, set the internal modem to a location setting that meets the operating standards of the country or region in which you are using the modem.

As you add new location settings, they are saved by the computer so that you can switch among settings at any time. You can add multiple location settings for any country or region.

8 Chapter 2 Networking (select models only)

CAUTION: To reduce the risk of losing your home country or region settings, do not delete your

current modem country or region settings. To enable modem use in other countries or regions while preserving your home country or region configuration, add a new configuration for each location in which you will use the modem.

CAUTION: To reduce the risk of configuring the modem in a way that violates the

telecommunications regulations and laws of the country or region you are visiting, select the country or region in which the computer is located. The modem may not function properly if the correct country or region selection is not made.

To add a new location:

1. Select Start > Devices and Printers.

2. Right-click the device that represents your computer, and click Modem settings.

NOTE: You must set up an initial (current) location area code before you can view the Dialing

Rules tab. If you do not have a location already set up, you are prompted to enter the location when you click Modem settings.

3. Click the Dialing Rules tab.

4. Click New. The New Location window opens.

5. In the Location name box, type a name (such as home or work) for the new location setting.

6. Select a country or region from the Country/region list. (If you select a country or region that is

not supported by the modem, the country/region selection for USA or UK is displayed.)

7. Enter the area code, a carrier code (if necessary), and the number for an outside line (if

necessary).

8. Next to Dial using, click Tone or Pulse.

9. Click OK to save your new location setting.

10. Do one of the following:

To set your new location setting as the current location, click OK.

●

To select another location setting as the current location setting, select your preference

●

from the settings in the Location list, and then click OK.

NOTE: You can use the preceding procedure to add location settings for places within

your own country or region as well as in other countries or regions. For example, you could add a setting named “Work” that includes dialing rules for accessing an outside line.

Connecting to a local area network (LAN) (select models only)

Connecting to a local area network (LAN) requires an 8-pin, RJ-45 network cable (purchased separately). If the network cable contains noise suppression circuitry (1), which prevents interference from TV and radio reception, orient the circuitry end of the cable (2) toward the computer.

Connecting to a wired network 9

To connect the network cable:

1. Plug the network cable into the network jack (1) on the computer.

2. Plug the other end of the network cable into a network wall jack (2) or router.

WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a

modem cable or telephone cable into an RJ-45 (network) jack.

10 Chapter 2 Networking (select models only)

3Multimedia

Your computer may include the following:

One or two integrated speakers

●

One or two integrated microphones

●

Integrated webcam

●

Preinstalled multimedia software

●

Multimedia buttons or keys

●

Using the media activity controls

Depending on your computer model, you may have the following media activity controls that allow you to play, pause, fast forward, or rewind a media file:

Audio

Media buttons

●

Media hotkeys (specific keys pressed in combination with the fn key)

●

Media action keys

●

Refer to the Getting Started guide for information about your computer's media activity controls.

Your computer provides a variety of audio-related opportunities:

Play music.

●

Record sound.

●

Download music from the Internet.

●

Create multimedia presentations.

●

Transmit sound and images with instant messaging programs.

●

Stream radio programs.

●

Create (burn) audio CDs using the installed optical drive (select models only) or on an optional

●

external optical drive (purchased separately).

Using the media activity controls 11

Adjusting the volume

Depending on your computer model, you can adjust the volume using the following:

● Volume buttons

● Volume hotkeys (specific keys pressed in combination with the fn key)

● Volume keys

WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones,

earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety and Environmental Notices.

NOTE: Volume can also be controlled through the operating system and some programs.

NOTE: Refer to the Getting Started guide for information on what type of volume controls your

computer has.

Checking audio functions on the computer

NOTE: For best results when recording, speak directly into the microphone and record sound in a

setting free of background noise.

To check the audio functions on your computer, follow these steps:

1. Select Start > Control Panel > Hardware and Sound > Sound.

2. When the Sound window opens, click the Sounds tab. Under Program Events, select any sound

event, such as a beep or alarm, and click the Test button.

You should hear sound through the speakers or through connected headphones.

To check the recording functions on your computer, follow these steps:

1. Select Start > All Programs > Accessories > Sound Recorder.

2. Click Start Recording and speak into the microphone. Save the file to your desktop.

3. Open a multimedia program and play back the sound.

To confirm or change the audio settings on your computer, select Start > Control Panel > Hardware and Sound > Sound.

Webcam (select models only)

Some computers include an integrated webcam, located at the top of the display. With the preinstalled software, you can use the webcam to take a photo or record a video. You can preview and save the photo or video recording.

The webcam software enables you to experiment with the following features:

Capturing and sharing video

●

Streaming video with instant message software

●

Taking still photos

●

12 Chapter 3 Multimedia

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