User Guide
HP LaserJet Managed E40040
www.hp.com/support/ljE40040
HP LaserJet Managed E40040 User Guide
SUMMARY
This guide provides conguration, use, warranty, safety and environmental information.
Legal information
Copyright and License
© Copyright 2021 HP Development Company,
L.P.
Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Edition 2, 2/2021
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Table of contents
1 Printer overview..........................................................................................................................................................................................1
Warning icons..........................................................................................................................................................................................1
Potential shock hazard..........................................................................................................................................................................2
Printer views ...........................................................................................................................................................................................3
Printer front view...........................................................................................................................................................................3
Printer back view...........................................................................................................................................................................3
Control panel view.........................................................................................................................................................................4
Printer specications .............................................................................................................................................................................7
Technical specications................................................................................................................................................................7
Supported operating systems.....................................................................................................................................................8
Printer dimensions........................................................................................................................................................................9
Power consumption................................................................................................................................................................... 11
Electrical specications ............................................................................................................................................................. 11
Acoustic emissions..................................................................................................................................................................... 12
Operating-environment range................................................................................................................................................. 12
Printer hardware setup and software installation......................................................................................................................... 12
2 Paper trays................................................................................................................................................................................................ 15
Load paper to Tray 1 (multipurpose tray)....................................................................................................................................... 15
Load Paper Tray 1...................................................................................................................................................................... 15
Tray 1 paper orientation ........................................................................................................................................................... 18
Load paper to Tray 2........................................................................................................................................................................... 19
Load Paper Tray 2...................................................................................................................................................................... 19
Tray 2 paper orientation ........................................................................................................................................................... 21
Use alternative letterhead mode............................................................................................................................................. 22
Load paper to Tray 3 (optional accessory)...................................................................................................................................... 23
Load paper Tray 3 ......................................................................................................................................................................23
Tray 3 paper orientation ........................................................................................................................................................... 25
Use alternative letterhead mode............................................................................................................................................. 26
Load and print envelopes...................................................................................................................................................................26
Print envelopes........................................................................................................................................................................... 27
Envelope orientation.................................................................................................................................................................. 27
Load and print labels.......................................................................................................................................................................... 27
Manually feed labels.................................................................................................................................................................. 28
Label orientation ........................................................................................................................................................................28
3 Supplies, accessories, and parts............................................................................................................................................................31
Order supplies, accessories, and parts ............................................................................................................................................31
Ordering....................................................................................................................................................................................... 31
Replace the toner cartridge............................................................................................................................................................... 31
iii
Toner cartridge information...................................................................................................................................................... 31
Remove and replace the cartridge .......................................................................................................................................... 32
4 Print............................................................................................................................................................................................................ 35
Print tasks (Windows)......................................................................................................................................................................... 35
How to print (Windows)............................................................................................................................................................. 35
Automatically print on both sides (Windows) ........................................................................................................................ 36
Manually print on both sides (Windows) ................................................................................................................................ 36
Print multiple pages per sheet (Windows) .............................................................................................................................37
Select the paper type (Windows)............................................................................................................................................. 37
Additional print tasks................................................................................................................................................................. 38
Print tasks (macOS)............................................................................................................................................................................. 38
How to print (macOS)................................................................................................................................................................. 38
Automatically print on both sides (macOS)............................................................................................................................ 39
Manually print on both sides (macOS) .................................................................................................................................... 39
Print multiple pages per sheet (macOS)................................................................................................................................. 40
Select the paper type (macOS)................................................................................................................................................. 40
Additional print tasks................................................................................................................................................................. 40
Store print jobs on the printer to print later or print privately ..................................................................................................... 41
Introduction................................................................................................................................................................................. 41
Create a stored job (Windows) ................................................................................................................................................. 41
Create a stored job (macOS)..................................................................................................................................................... 42
Print a stored job........................................................................................................................................................................ 43
Delete a stored job ..................................................................................................................................................................... 43
Information sent to printer for Job Accounting purposes.................................................................................................... 44
Mobile printing..................................................................................................................................................................................... 44
Introduction................................................................................................................................................................................. 44
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing .....................................................................................................................44
HP ePrint via email..................................................................................................................................................................... 45
AirPrint ......................................................................................................................................................................................... 46
Android embedded printing...................................................................................................................................................... 46
Print from a USB ash drive .............................................................................................................................................................. 46
Enable the USB port for printing.............................................................................................................................................. 47
Print USB documents (keypad control panel)........................................................................................................................ 48
Print using high-speed USB 2.0 port (wired) .................................................................................................................................. 48
Method one: Enable the high-speed USB 2.0 port from the printer control panel menus............................................ 48
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-connected
printers only)............................................................................................................................................................................... 48
5 Manage the printer .................................................................................................................................................................................. 51
Advanced conguration with the HP Embedded Web Server (EWS)........................................................................................... 51
Introduction................................................................................................................................................................................. 51
How to access the HP Embedded Web Server (EWS)........................................................................................................... 52
HP Embedded Web Server features........................................................................................................................................ 52
Congure IP network settings........................................................................................................................................................... 59
Printer sharing disclaimer......................................................................................................................................................... 59
View or change network settings ............................................................................................................................................ 59
iv
Rename the printer on a network ........................................................................................................................................... 59
Manually congure IPv4 TCP/IP parameters from the control panel................................................................................. 60
Manually congure IPv6 TCP/IP parameters from the control panel................................................................................. 60
Link speed and duplex settings ............................................................................................................................................... 61
Printer security features ....................................................................................................................................................................62
Introduction................................................................................................................................................................................. 62
Security statements................................................................................................................................................................... 62
Assign an administrator password.......................................................................................................................................... 62
IP Security.................................................................................................................................................................................... 63
Encryption support: HP High Performance Secure Hard Disks........................................................................................... 63
Lock the formatter..................................................................................................................................................................... 63
Energy-conservation settings........................................................................................................................................................... 63
Print with EconoMode................................................................................................................................................................ 63
Set the sleep timer and congure the printer to use 1 watt or less of power.................................................................. 64
Set the sleep schedule ..............................................................................................................................................................65
HP Web Jetadmin................................................................................................................................................................................ 65
Software and rmware updates ....................................................................................................................................................... 65
6 Solve problems......................................................................................................................................................................................... 67
Control panel help system................................................................................................................................................................. 67
Reset factory settings ........................................................................................................................................................................68
Introduction................................................................................................................................................................................. 68
Method one: Reset factory settings from the printer control panel.................................................................................. 68
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only).......... 69
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS ................................ 69
Printer does not pick up paper or misfeeds.................................................................................................................................... 69
Introduction................................................................................................................................................................................. 70
The printer does not pick up paper .........................................................................................................................................70
The printer picks up multiple sheets of paper....................................................................................................................... 73
Clear paper jams.................................................................................................................................................................................. 76
Paper jam locations ................................................................................................................................................................... 76
Auto-navigation for clearing paper jams................................................................................................................................ 76
Experiencing frequent or recurring paper jams?................................................................................................................... 77
13.B2.D1 jam error in tray 1..................................................................................................................................................... 77
13.B2.D2 jam error in tray 2..................................................................................................................................................... 82
13.B2.D3 jam error in tray 3..................................................................................................................................................... 89
13.B2.A jam error in the top cover........................................................................................................................................... 94
13.B9 jam error in the fuser area ............................................................................................................................................ 98
13.D1, 13.D3 jam error in the duplexer................................................................................................................................101
13.E1 jam error in the output bin ..........................................................................................................................................104
Resolving mono print quality problems ........................................................................................................................................106
Introduction...............................................................................................................................................................................106
Troubleshoot print quality ......................................................................................................................................................107
Solve wired network problems .......................................................................................................................................................119
Solve wireless network problems...................................................................................................................................................119
v
Appendix A Service and support.............................................................................................................................................................121
HP limited warranty statement.......................................................................................................................................................121
UK, Ireland, and Malta..............................................................................................................................................................122
Austria, Belgium, Germany, and Luxemburg .......................................................................................................................122
Belgium, France, and Luxemburg..........................................................................................................................................123
Italy.............................................................................................................................................................................................124
Spain........................................................................................................................................................................................... 124
Denmark ....................................................................................................................................................................................125
Norway.......................................................................................................................................................................................125
Sweden ......................................................................................................................................................................................125
Portugal .....................................................................................................................................................................................126
Greece and Cyprus ...................................................................................................................................................................126
Hungary .....................................................................................................................................................................................126
Czech Republic.......................................................................................................................................................................... 127
Slovakia......................................................................................................................................................................................127
Poland ........................................................................................................................................................................................ 127
Bulgaria......................................................................................................................................................................................128
Romania..................................................................................................................................................................................... 128
Belgium and the Netherlands ................................................................................................................................................128
Finland........................................................................................................................................................................................129
Slovenia......................................................................................................................................................................................129
Croatia........................................................................................................................................................................................129
Latvia..........................................................................................................................................................................................129
Lithuania ....................................................................................................................................................................................130
Estonia .......................................................................................................................................................................................130
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement.................................................130
Long life consumable and maintenance kit limited warranty statement ................................................................................131
HP policy on non-HP supplies.........................................................................................................................................................131
HP anticounterfeit Web site.............................................................................................................................................................131
Data stored on the toner cartridge................................................................................................................................................. 132
End User License Agreement.......................................................................................................................................................... 132
Customer self-repair warranty service..........................................................................................................................................136
Customer support.............................................................................................................................................................................136
Appendix B Environmental product stewardship program................................................................................................................137
Protecting the environment ............................................................................................................................................................137
Ozone production..............................................................................................................................................................................137
Power consumption..........................................................................................................................................................................137
Toner consumption...........................................................................................................................................................................137
Paper use............................................................................................................................................................................................137
Plastics................................................................................................................................................................................................138
HP LaserJet print supplies ...............................................................................................................................................................138
Paper...................................................................................................................................................................................................138
Material restrictions..........................................................................................................................................................................138
vi
Battery information ..........................................................................................................................................................................138
Disposal of waste equipment by users (EU, UK, and India)........................................................................................................139
Electronic hardware recycling .........................................................................................................................................................139
Brazil hardware recycling information........................................................................................................................................... 139
Chemical substances........................................................................................................................................................................139
Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant
Statutory Requirements...................................................................................................................................................................140
SEPA Ecolabel User Information (China)........................................................................................................................................140
The regulation of the implementation on China energy label for printer, fax, and copier.....................................................140
Restriction on Hazardous Substances statement (India)............................................................................................................140
WEEE (Turkey).................................................................................................................................................................................... 140
Substances Table (China) .................................................................................................................................................................141
Material Safety Data Sheet (MSDS)................................................................................................................................................ 141
EPEAT ..................................................................................................................................................................................................141
Substances Table (Taiwan)...............................................................................................................................................................142
For more information.......................................................................................................................................................................142
Appendix C Regulatory information.......................................................................................................................................................143
Regulatory statements ....................................................................................................................................................................143
Regulatory model identication numbers............................................................................................................................143
European Union & United Kingdom Regulatory Notice...................................................................................................... 143
FCC regulations ......................................................................................................................................................................... 144
Canada - Industry Canada ICES-003 Compliance Statement ...........................................................................................144
VCCI statement (Japan)............................................................................................................................................................144
EMC statement (Korea)............................................................................................................................................................144
EMC statement (China)............................................................................................................................................................144
Power cord instructions...........................................................................................................................................................144
Power cord statement (Japan)...............................................................................................................................................145
Laser safety...............................................................................................................................................................................145
Laser statement for Finland...................................................................................................................................................145
Nordic Statements (Denmark, Finland, Norway, Sweden).................................................................................................146
GS statement (Germany).........................................................................................................................................................146
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)....................................................................147
EMI statement (Taiwan)...........................................................................................................................................................148
Product stability........................................................................................................................................................................148
Index.............................................................................................................................................................................................................149
vii
viii
Printer overview1
Review the location of features on the printer, the physical and technical specications of the printer, and where
to locate setup information.
The following information is correct at the time of publication. For current information, see http://www.hp.com/
support/ljE40040
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
Warning icons
Use caution if you see a warning icon on your HP printer, as indicated in the icon denitions.
● Caution: Electric shock
● Caution: Hot surface
● Caution: Keep body parts away from moving parts
Printer overview
1
● Caution: Sharp edge in close proximity
● Warning
Potential shock hazard
Review this important safety information.
● Read and understand these safety statements to avoid an electrical shock hazard.
● Always follow basic safety precautions when using this product to reduce risk of injury from re or electric
shock.
● Read and understand all instructions in the user guide.
● Observe all warnings and instructions marked on the product.
● Use only a grounded electrical outlet when connecting the product to a power source. If you do not know
whether the outlet is grounded, check with a qualied electrician.
● Do not touch the contacts on any of the sockets on the product. Replace damaged cords immediately.
● Unplug this product from wall outlets before cleaning.
● Do not install or use this product near water or when you are wet.
● Install the product securely on a stable surface.
● Install the product in a protected location where no one can step on or trip over the power cord.
Chapter 1 Printer overview
2
Printer views
1
2
4
5
6
8
7
2
3
1
Identify certain parts of the printer and the control panel.
Printer front view
Identify the parts on the front of the printer.
Figure 1-1 Printer front view
Number Description
1 2.7-in color non-touch control panel with 10-key keypad
2 Front door release button (access to the toner cartridge)
3 Power on/o button
4 Tray 3 (optional)
5 Tray 2
6 Tray 1
7 Output bin extension
8 Output bin
Printer back view
Identify the parts on the back of the printer.
Printer views
3
Figure 1-2 Printer rear view
8
7
5
6
4
1
2
3
Number Description
1 USB port for job storage or connecting accessories
NOTE: This port might be covered.
2 USB port for direct connection to a computer
3 Ethernet port
4 Power connection
5 Tray 3 (optional)
NOTE: Tray 3 extends when legal-size or A4-size paper is loaded.
6 Dust cover for Tray 2
NOTE: Dust cover ips up when legal-size or A4-size paper is loaded.
7 Serial number and product number label
8 Rear door (access for clearing jams)
Control panel view
Identify the buttons and lights on the printer control panel.
4 Chapter 1 Printer overview
Figure 1-3 Control panel view
1
2
3
4
5
6
7
8
9
10
11
12
15
18
19
14
13
16
17
Item Control Description
1 Reset button Select the Reset button to clear changes, release the printer from a
2 Sign In or Sign Out button Select the Sign In button to open the Sign In screen.
3 Applications area Select any of the icons to open the application. Scroll the screen
paused state, display hidden errors, and restore the default settings
(including the language and keyboard layout).
Select the Sign Out button to sign out of the printer. The printer
restores all options to the default settings.
sideways to access more applications.
NOTE: The available applications vary by printer. The administrator
can congure which applications appear and the order in which they
appear.
4
Home button Select the Home button to return to the Home screen.
Control panel view 5
Item Control Description
5
6
7
8 Up arrow button Navigates to the previous item or widget in the list, or increases the
9
Information button Select the Information button to access a screen that provides
access to several types of printer information. Select the buttons at the
bottom of the screen for the following information:
● Display Language: Change the language setting for the current
user session.
● Sleep Mode: Place the printer into sleep mode.
● Wi-Fi Direct: View information for how to connect directly to the
printer using a phone, tablet, or other device with Wi-Fi. (Wireless
features available with optional wireless accessories installed.)
● Wireless: View or change wireless connection settings. (Wireless
features available with optional wireless accessories installed.)
● Ethernet: View or change Ethernet connection settings.
● HP Web Services: View information to connect and print to the
printer using HP Web Services (ePrint).
Help button
Back button
Message Center button
Provides a list of help topics or information about a topic when using
the Home screen, an app, an option, or a feature
Backs up one level in the menu tree
value of numeric items
Displays the Message Center
10
11 OK button Accepts the selected value for an item, activates a focused button,
12
13
14 Down arrow button Navigates to the next item or widget in the list, or decreases the value
15
16
17 Sign In or Sign Out button Press the Sign In button to open the Sign In screen.
18 Numeric keypad Enters numeric values
19 Home-screen page indicator Indicates the number of pages on the Home screen or Home screen
Left arrow button
Right arrow button
Start button
Cancel button
Clear button
Navigates to the previous item, widget, or level in a menu tree (but
does not exit the app), or decreases the value of numeric items
opens the keyboard to edit the focused text eld, or activates similar
selection actions
Navigates to the next item, widget, or level in a menu tree, or increases
the value of numeric items
Starts the print job
of numeric items
Pauses the printer and opens Active Jobs. From the Active Jobs screen,
the user can cancel the job or resume printing.
Clears the entire entry in an input eld
Press the Sign Out button to sign out of the printer. The printer restores
all options to the default settings.
folder. The current page is highlighted. Swipe the screen sideways to
scroll between pages.
6 Chapter 1 Printer overview
Printer specications
Determine the specications for your printer model.
Technical specications
Review the printer technical specications.
See http://www.hp.com/support/ljE40040 for current information.
Product numbers for each model
● E40040dn - #3PZ35A
Table 1-1 Paper handling specications
Paper handling features E40040dn
Tray 1 (100-sheet capacity)
Tray 2 (250-sheet capacity)
Optional 550-sheet accessory tray Optional
Automatic duplex printing
Table 1-2 Connectivity specications
Connectivity features E40040dn
10/100/1000 Ethernet LAN connection with IPv4 and IPv6
Hi-Speed USB 2.0
HP Jetdirect LAN Accessory Optional
HP Jetdirect 3100w accessory for Wi-Fi, BLE, NFC, and proximity badge reading Optional
Table 1-3 Print specications
Print features E40040dn
Prints 38 pages per minute (ppm) on A4 and 40 ppm on letter-size paper
Prints 40 ppm on A4 and 42 ppm on letter-size paper with HP High Speed mode
Job storage and private printing
Table 1-4 Other specications
Other features E40040dn
1 GB base memory
4 GB embedded Multi-Media Controller (eMMC)
2.7-in color non-touch control panel with 10-key keypad
HP Trusted Platform Module for encrypting all data that passes through the printer
Printer specications 7
Table 1-4 Other specications (continued)
Other features E40040dn
HP USB Universal Card Reader Optional
HP LEGIC Card Reader Optional
Supported operating systems
Use the following information to ensure printer compatibility with your computer operating system.
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.
The following information applies to the printer-specic Windows HP PCL 6 print drivers, HP print drivers for
macOS, and to the software installer.
Windows: Download HP Easy Start from 123.hp.com to install the HP print driver. Or, go to the printer-support
website for this printer: http://www.hp.com/support/ljE40040 to download the print driver or the software
installer to install the HP print driver.
macOS: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com or from
the Printer Support page, and then use HP Easy Start to install the HP print driver.
1. Go to 123.hp.com.
2. Follow the steps provided to download the printer software.
Table 1-5
Operating system Print driver (for Windows, or the installer on the web for macOS)
Windows 7, 32-bit and 64-bit The “HP PCL 6” printer-specic print driver is installed for this operating system as part of
Windows 8.1, 32-bit and 64-bit The “HP PCL-6” printer-specic print driver is installed for this operating system as part of
Windows 10, 32-bit and 64-bit The “HP PCL-6” printer-specic print driver is installed for this operating system as part of
Windows Server 2008 R2, SP 1, 64-bit The PCL 6 printer-specic print driver is available for download from the printer-support
Windows Server 2012, 64-bit The PCL 6 printer-specic print driver is available for download from the printer-support
Windows Server 2012 R2, 64-bit The PCL 6 printer-specic print driver is available for download from the printer-support
Windows Server 2016, 64-bit The PCL 6 printer-specic print driver is available for download from the printer-support
Supported operating systems and print drivers
the software installation.
the software installation. For server-client installations, load the print driver on the client
prior to connecting to the server.
the software installation. For server-client installations, load the print driver on the client
prior to connecting to the server.
website. Download the driver, and then use the Microsoft Add Printer Wizard to install it.
website. Download the driver, and then use the Microsoft Add Printer Wizard to install it.
website. Download the driver, and then use the Microsoft Add Printer Wizard to install it.
website. Download the driver, and then use the Microsoft Add Printer Wizard to install it.
Windows Server 2019, 64-bit The PCL 6 printer-specic print driver is available for download from the printer-support
8 Chapter 1 Printer overview
website. Download the driver, and then use the Microsoft Add Printer Wizard to install it.
Table 1-5 Supported operating systems and print drivers (continued)
Operating system Print driver (for Windows, or the installer on the web for macOS)
macOS 10.13 High Sierra, macOS 10.14
Mojave, macOS 10.15 Catalina
Download HP Easy Start from 123.hp.com, and then use it to install the print driver.
NOTE: Supported operating systems can change.
NOTE: For a current list of supported operating systems and HP’s all-inclusive help for the printer, go to http://
www.hp.com/support/ljE40040.
NOTE: For details on client and server operating systems and for HP UPD driver support for this printer, go to
www.hp.com/go/upd. Under Additional information, click Specications.
Table 1-6 Minimum system requirements
Windows macOS
● Internet connection
● Dedicated USB 1.1 or 2.0 connection or a network connection
● 2 GB of available hard-disk space
● 1 GB RAM (32-bit) or 2 GB RAM (64-bit)
● Internet connection
● Dedicated USB 1.1 or 2.0 connection or a network connection
● 1.5 GB of available hard-disk space
NOTE: The Windows software installer installs the HP Smart Device Agent Base service. The le size is less
than 100 kb. Its only function is to check for printers connected via USB hourly. No data is collected. If a USB
printer is found, it then tries to locate a JetAdvantage Management Connector (JAMc) instance on the network. If
a JAMc is found, the HP Smart Device Agent Base is securely upgraded to a full Smart Device Agent from JAMc,
which will then allow printed pages to be accounted for in a Managed Print Services (MPS) account. The driveronly web packs downloaded from www.hp.com for the printer and installed through the Add Printer wizard do
not install this service.
To uninstall the service, open the Control Panel, select Programs or Programs and Features, and
then select Add/Remove Programs or Uninstall a Program to remove the service. The le name is
HPSmartDeviceAgentBase.
Printer dimensions
Make sure your printer environment is large enough to accommodate the printer.
Printer dimensions 9
Figure 1-4 Dimensions for the E40040dn model
2
3
3
2
1
1
2
3
2
1
3
2
1
3
3
Table 1-7 Dimensions for the E40040dn model
Measurement Printer fully closed Printer fully opened
1. Width 381 mm (15 in) 381 mm (15 in)
2. Height 220 mm (8.7 in) 241 mm (9.5 in)
3. Depth 357 mm (14 in) 781 mm (30.8 in)
Weight (with cartridge) 8.5 kg (18.74 lb) 8.5 kg (18.74 lb)
Figure 1-5 Dimensions for the optional 550-sheet tray
Table 1-8
Measurement Tray fully closed Tray fully opened
1. Width 381 mm (15 in) 381 mm (15 in)
Dimensions for the optional 550-sheet tray
2. Height 131 mm (5.1 in) 131 mm (5.1 in)
3. Depth 357 mm (14 in) 781 mm (30.8 in)
10 Chapter 1 Printer overview
Table 1-8 Dimensions for the optional 550-sheet tray (continued)
3
2
1
3
HEWLETT-PACKARD
2
3
2
1
2
1
2
Measurement Tray fully closed Tray fully opened
Weight 3.7 kg (8.2 lb) 3.7 kg (8.2 lb)
Figure 1-6 Dimensions for the printer with the optional 550-sheet tray
Table 1-9 Dimensions for the printer with the optional 550-sheet tray
Measurement Printer fully closed Printer fully opened
1. Width 381 mm (15 in) 381 mm (15 in)
2. Height 349 mm (13.7 in) 372 mm (14.6 in)
3 Depth 357 mm (14 in) 781 mm (30.8 in)
Weight (with cartridge) 12.2 kg (26.9 lb) 12.2 kg (26.9 lb)
Power consumption
Review the power consumption for each printer status or function.
Table 1-10
Power consumption (average, in watts)
Printing Ready Sleep Auto-O/Manual-On Manual O
531 W 8.1 W 1.2 W 0.07 W 0.07 W
Electrical specications
Review the electrical specications for the printer.
NOTE: Power requirements are based on the country/region where the printer is sold. The values in the
following table are subject to change.
Power consumption
11
CAUTION: Do not convert operating voltages. This can damage the printer and void the printer warranty.
Table 1-11 Recommended voltage
Specication 110-volt models 220-volt models
Power requirements (Volts)
1
110 to 127 volts (± 10%)
220 to 240 volts (± 10%)
1
Power reported is highest value measured for all printer models using standard voltages.
Acoustic emissions
Review the acoustic emissions, including sound power level and sound pressure level.
Table 1-12 Sound power level
Acoustics: Sound power level (pages per minute (ppm)) Declared per ISO 9296
Printing (38 ppm)
Ready Inaudible
Table 1-13 Sound pressure level
Acoustics: Sound pressure level (pages per minute (ppm)) Declared per ISO 9296
Printing (38 ppm)
Ready Inaudible
60 Hz (± 3 Hz)
L
wAD = 6.5 Bels(A)
L
pAm = 54 dB(A)
50/60 Hz (± 3 Hz)
Operating-environment range
In order to operate properly, the printer must be in an environment that meets certain specications.
Table 1-14
Environment Recommended Storage
Temperature 15° to 27°C (59° to 80.6°F) 10° to 32.5°C (50° to 90.5°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH
Operating-environment specications
Printer hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional
instructions, go to HP support on the web.
Go to http://www.hp.com/support/ljE40040 for HP's all-inclusive help for the printer, which includes the
following information:
● Install and congure
● Learn and use
● Solve problems
12
Chapter 1 Printer overview
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
● Find instructions about how to use the Microsoft Add Printer tool
Printer hardware setup and software installation 13
14 Chapter 1 Printer overview
Introduction
Paper trays2
Discover how to load and use the paper trays, including how to load special items such as envelopes and labels.
The following information is correct at the time of publication. For current information, see http://www.hp.com/
support/ljE40040.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
Join support forums
●
● Find warranty and regulatory information
Use caution when loading the paper trays.
CAUTION: Do not extend more than one paper tray at a time.
Do not use paper tray as a step.
All trays must be closed while moving the printer.
Keep hands out of paper trays or drawers when closing.
Load paper to Tray 1 (multipurpose tray)
Review the following information about loading paper to Tray 1.
Load Paper Tray 1
Follow these steps to load paper in Tray 1.
This tray holds up to 100 sheets of 75 g/m2 (20 lb) paper.
CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.
Paper trays
15
1. Open Tray 1 by grasping the handles on the left and right side of the tray and pulling down.
2. Slide out the tray extension.
3. For long paper, ip out the tray extension to support the paper.
16 Chapter 2 Paper trays
4. Press down on the tab on the right paper guide, and then spread the paper guides to the correct size.
5. Load the paper into the tray. Make sure that the paper ts under the tabs and below the maximum height
indicators.
For information about how to orient the paper, see Tray 1 paper orientation on page 18.
Load Paper Tray 1 17
6. Press down on the tab on the right paper guide, and then adjust the paper guides so that they lightly touch
123
the paper stack but do not bend the paper.
7. At the computer, begin the printing process from the software application. Make sure that the driver is set to
the correct paper type and size for the paper being printed from the tray.
Tray 1 paper orientation
When using paper that requires a
Table 2-1
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-up
Letterhead or preprinted 2-sided printing Face-down
Tray 1 paper orientation
specic orientation, load it according to the information in the following table.
Top edge leading into the printer
18 Chapter 2 Paper trays
Top edge leading into the printer
Table 2-1 Tray 1 paper orientation (continued)
12
3
Paper type Output How to load paper
Load paper to Tray 2
Review the following information about loading paper to Tray 2.
Load Paper Tray 2
Follow these steps to load paper in Tray 2.
This tray holds up to 250 sheets of 75 g/m2 (20 lb) paper.
NOTE: The tray paper guides might be locked before use and might not be adjustable.
1. Open Tray 2.
Load paper to Tray 2 19
2. Adjust the paper-width guides by squeezing the
adjustment latches on the guides and then sliding
the guides to the size of the paper being used.
3. To load legal-size paper, extend the tray front by
squeezing the front latch and pulling the front of
the tray.
NOTE: When loaded with legal-size paper, Tray 2
extends from the front of the printer approximately
(2 in)51 mm.
4. Load the paper into the tray.
For information about how to orient the paper, see
Tray 2 paper orientation on page 21.
20 Chapter 2 Paper trays
5. Make sure that the paper stack is at at all four
corners. Slide the paper length and width guides so
that they are against the stack of paper.
NOTE: To prevent jams, do not overll the tray. Be
sure that the top of the stack is below the tray full
indicator.
6. After making sure that the paper stack is below the
tray full indicator, close the tray.
NOTE: When loaded with legal-size paper, Tray 2
does not close all of the way.
7. At the computer, begin the printing process from the
software application. Make sure that the driver is
set to the correct paper type and size for the paper
being printed from the tray.
Tray 2 paper orientation
When using paper that requires a specic orientation, load it according to the information in the following table.
Table 2-2
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-down
Tray 2 paper orientation
Top edge toward the front of the tray
Tray 2 paper orientation 21
Table 2-2 Tray 2 paper orientation (continued)
2
2
1
3
1
23
2
1
Paper type Output How to load paper
Letterhead or preprinted 2-sided printing Face-up
Top edge toward the front of the tray
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
Enable Alternative Letterhead Mode by using the printer control-panel menus
Use the Settings menu to set the Alternative Letterhead Mode setting.
1. From the Home screen on the printer control panel, navigate to and open the Settings menu.
22
2. Open the following menus:
a. Copy/Print or Print
b. Manage Trays
Chapter 2 Paper trays
c. Alternative Letterhead Mode
3
2
1
3
A4 / A5 B5
8.5
3. Select On.
Load paper to Tray 3 (optional accessory)
Review the following information about loading paper to Tray 3.
Load paper Tray 3
This tray holds up to 550 sheets of 75 g/m2 (20 lb) paper.
CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from Tray 3. Print these types of
paper only from Tray 1.
1. Pull the tray out and lift up slightly to remove it completely from the printer.
NOTE: Do not open this tray while it is in use.
2. Adjust the paper-width guides by squeezing the adjustment latch on the left guide and sliding the guides to
the size of the paper being used.
Load paper to Tray 3 (optional accessory) 23
3. Adjust the paper-length guide by squeezing the adjustment latch and sliding the guides to the size of the
3
11
B5
A4
3
paper being used.
4. Load paper into the tray. For information about how to orient the paper, see Tray 3 paper orientation on
page 25.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
NOTE: To prevent jams, adjust the paper guides to the correct size and do not overll the tray. Be sure that
the top of the stack is below the tray full indicator, as shown in the enlargement in the illustration.
NOTE: If the tray is not adjusted correctly, an error message might display during printing or the paper
might jam.
24 Chapter 2 Paper trays
5. Slide the tray completely into the printer.
3
2
1
3
3
2
1
6. At the computer, begin the printing process from the software application. Make sure that the driver is set to
the correct paper type and size for the paper being printed from the tray.
Tray 3 paper orientation
When using paper that requires a specic orientation, load it according to the information in the following table.
Table 2-3
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-down
Letterhead or preprinted 2-sided printing Face-up
Tray 3 paper orientation
Top edge at the front of the tray
Top edge at the front of the tray
Tray 3 paper orientation 25
Table 2-3 Tray 3 paper orientation (continued)
3
1
23
2
1
Paper type Output How to load paper
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
Enable Alternative Letterhead Mode by using the printer control-panel menus
Use the Settings menu to set the Alternative Letterhead Mode setting.
1. From the Home screen on the printer control panel, navigate to and open the Settings menu.
2. Open the following menus:
a. Copy/Print or Print
b. Manage Trays
c. Alternative Letterhead Mode
3. Select On.
Load and print envelopes
Review the following information about loading and printing envelopes.
Use only Tray 1 to print on envelopes. Tray 1 holds up to 10 envelopes.
To print envelopes using the manual feed option, follow these steps to select the correct settings in the print
driver, and then load the envelopes into the tray after sending the print job to the printer.
In addition to the instructions provided below, you can view the following video of how to load and print
envelopes:
26
Chapter 2 Paper trays
Print envelopes
To print envelopes, follow these steps.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open
the print driver.
NOTE: The name of the button varies for dierent software programs.
3. Click or tap the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the envelopes.
5. In the Paper type drop-down list, select Envelope.
6. In the Paper source drop-down list, select Manual feed.
7. Click the Finishing tab.
8. If the Print on both sides option is selected, clear the option check box.
9. Click the OK button to close the Document Properties dialog box.
10. In the Print dialog box, click the Print button to print the job.
Envelope orientation
When loading envelopes, load them according to the information in the following table.
Table 2-4
Tray How to load
Tray 1 Face-up
Envelope orientation
Short, postage-end leading into the printer
Load and print labels
To print on sheets of labels, use Tray 1. Tray 2 and the optional 550-sheet trays do not support labels.
Print envelopes
27
Manually feed labels
Use the manual feed mode to print sheets of labels.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8.1 Start screen app, select Devices, select Print, and
then select the printer.
NOTE: To access these features from Windows 10, select Print, and then select the printer.
3. Click the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the sheets of labels.
5. In the Paper type drop-down list, select Labels.
6. In the Paper source drop-down list, select Manual feed.
NOTE: When using manual feed, the printer prints from the lowest-numbered tray that is congured for
the correct size of paper, so it is not necessary to specify a particular tray. For example, if Tray 2 is
congured for labels, the printer will print from Tray 2. If Tray 3 is installed and congured for labels, but
Tray 2 is not congured for labels, the printer will print from Tray 3.
7. Click the Finishing tab.
8. If the Print on both sides option is selected, clear the option check box.
9. Click the OK button to close the Document Properties dialog box.
10. In the Print dialog box, click the Print button to print the job.
Label orientation
Labels need to be loaded in a specic manner in order to print correctly.
Table 2-5
Tray How to load
Tray 1 Face-up
Label orientation
Top of the sheet leading into the printer
28 Chapter 2 Paper trays
Table 2-5 Label orientation
Tray How to load
Label orientation 29
30 Chapter 2 Paper trays
Supplies, accessories, and parts3
Order supplies or accessories, replace the toner cartridges, or remove and replace another part.
The following information is correct at the time of publication. For current information, see http://www.hp.com/
support/ljE40040.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
Join support forums
●
● Find warranty and regulatory information
Order supplies, accessories, and parts
Find out how to obtain replacement supplies, accessories, and parts for the printer.
Ordering
Contact the managed service representative. Make sure to have the product model number, which appears on the
product label on the back of the printer.
Replace the toner cartridge
Replace the toner cartridge if you receive a message on the printer, or if you have print quality problems.
Toner cartridge information
This printer indicates when the toner cartridge level is low and very low. The actual toner cartridge life remaining
can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.
To acquire cartridges, contact the managed service representative. Make sure to have the product model number,
which appears on the printer product label.
Do not remove the toner cartridge from its package until it is time to replace it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period
of time.
Supplies, accessories, and parts
31
CAUTION: Do not touch the developer roller. Fingerprints on the developer roller can cause print-quality
1
2
problems.
The following illustration shows the toner-cartridge components.
Number Description
1 Memory chip
2 Imaging drum
CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems.
CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot
water sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner-cartridge box.
Remove and replace the cartridge
Follow these steps to replace the toner cartridge.
Continue printing with the current cartridge until it no longer yields acceptable print quality.
1. Press the front door release button.
32 Chapter 3 Supplies, accessories, and parts
2. Open the front door.
3. Remove the used toner cartridge from the printer.
4. Remove the new toner cartridge package from the
box, and then pull the release tab on the packaging.
Remove and replace the cartridge 33
5. Remove the toner cartridge from the opened
packaging shell. Place the used toner cartridge in
the shell for recycling.
6. Align the toner cartridge with the tracks inside the
printer, and install the toner cartridge until it is
rmly seated.
7. Close the front door.
34 Chapter 3 Supplies, accessories, and parts
Print4
Print using the software, or print from a mobile device or USB ash drive.
The following information is correct at the time of publication. For current information, see http://www.hp.com/
support/ljE40040.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
Join support forums
●
● Find warranty and regulatory information
Print tasks (Windows)
Learn about common printing tasks for Windows users.
How to print (Windows)
Use the Print option from a software application to select the printer and basic options for your print job.
The following procedure describes the basic printing process for Windows.
1. From the software program, select the Print option.
2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when
More settings is selected.
NOTE: For more information, click the Help (?) button in the print driver.
35
3. Click the tabs in the print driver to congure the available options. For example, set the paper orientation on
the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/Quality
tab.
4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.
5. Click the Print button to print the job.
Automatically print on both sides (Windows)
If your printer has an automatic duplexer installed, you can automatically print on both sides of the paper. Use a
paper size and type supported by the duplexer.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when
More settings is selected.
3. Click the Finishing tab.
4. Select Print on both sides. Click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the job.
Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:
● Windows 10: Select Print, and then select the printer.
36
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when
More settings is selected.
Chapter 4 Print
3. Click the Finishing tab.
4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the rst side of the job.
6. Retrieve the printed stack from the output bin, and place it in Tray 1.
7. If prompted, select the appropriate control panel button to continue.
Print multiple pages per sheet (Windows)
When you print from a software application using the Print option, you can select an option to print multiple
pages on a single sheet of paper. For example, you might want to do this if you are printing a very large
document and want to save paper.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when
More settings is selected.
3. Click the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down.
5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document
Properties dialog.
6. In the Print dialog, click Print to print the job.
Select the paper type (Windows)
When you print from a software application using the Print option, you can set the paper type you are using for
your print job. For example, if your default paper type is Letter, but you are using a dierent paper type for a print
job, select that specic paper type.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:
Print multiple pages per sheet (Windows)
37
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when
More settings is selected.
3. Click the Paper/Quality tab.
4. Select the paper type from the Paper type drop-down list.
5. Click OK to close the Document Properties dialog. In the Print dialog, click Print to print the job.
If the tray needs to be congured, a tray conguration message displays on the printer control panel.
6. Load the tray with the specied type and size of paper, and then close the tray.
7. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a dierent
paper size or type.
8. Select the correct type and size, and then touch the OK button.
Additional print tasks
Locate information on the Web for performing common printing tasks.
Go to http://www.hp.com/support/ljE40040.
Instructions are available for print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to t a specic paper size
● Print the rst or last pages of the document on dierent paper
● Print watermarks on a document
Print tasks (macOS)
Print using the HP printing software for macOS, including how to print on both sides or print multiple pages per
sheet.
How to print (macOS)
Use the Print option from a software application to select the printer and basic options for your print job.
38
The following procedure describes the basic printing process for macOS.
1. Click the File menu, and then click the Print option.
2. Select the printer.
Chapter 4 Print
3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE: The name of the item varies for dierent software programs.
4. Click the Print button.
Automatically print on both sides (macOS)
If your printer has an automatic duplexer installed, you can automatically print on both sides of the paper. Use a
paper size and type supported by the duplexer.
NOTE: This information applies to printers that include an automatic duplexer.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using
®
AirPrint
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
.
macOS 10.14 Mojave and later: Click Show Details, click Two-Sided, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. Select a binding option from the Two-Sided drop-down list.
5. Click the Print button.
Manually print on both sides (macOS)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using
AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
NOTE: The name of the item varies for dierent software programs.
4. Click the Manual Duplex box, and select a binding option.
5. Click the Print button.
6. Go to the printer and remove any blank paper that is in Tray 1.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.
8. If prompted, touch the appropriate control panel button to continue.
Automatically print on both sides (macOS)
39
Print multiple pages per sheet (macOS)
When you print from a software application using the Print option, you can select an option to print multiple
pages on a single sheet of paper. For example, you might want to do this if you are printing a very large
document and want to save paper.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
Select the paper type (macOS)
When you print from a software application using the Print option, you can set the paper type you are using for
your print job. For example, if your default paper type is Letter, but you are using a dierent paper type for a print
job, select that specic paper type.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.
NOTE: The name of the item varies for dierent software programs.
4. Select from the Media & Quality or Paper/Quality options.
NOTE: This list contains the master set of options available. Some options are not available on all printers.
● Media Type: Select the option for the type of paper for the print job.
● Print Quality or Quality: Select the resolution level for the print job.
● Edge-To-Edge Printing: Select this option to print close to the paper edges.
5. Click the Print button.
Additional print tasks
Locate information on the Web for performing common printing tasks.
Go to http://www.hp.com/support/ljE40040.
Instructions are available for print tasks, such as the following:
40
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
Chapter 4 Print
● Select the page orientation
● Create a booklet
● Scale a document to t a specic paper size
● Print the rst or last pages of the document on dierent paper
● Print watermarks on a document
Store print jobs on the printer to print later or print privately
Store print jobs in the printer memory for printing at a later time.
Introduction
The following information provides procedures for creating and printing documents that are stored on the USB
ash drive. These jobs can be printed at a later time or printed privately.
Create a stored job (Windows)
Store jobs on the USB
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then select Properties or Preferences.
NOTE: The name of the button varies for dierent software programs.
In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features from what
is described below for desktop applications. To access the print feature from a Start screen app, complete
the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when
More settings is selected.
3. Click the Job Storage tab.
4. Select a Job Storage Mode option:
● Proof and Hold: Print and proof one copy of a job, and then print more copies.
● Personal Job: The job does not print until you request it at the printer control panel. For this job-storage
mode, you can select one of the Make Job Private/Secure options. If you assign a personal identication
number (PIN) to the job, you must provide the required PIN at the control panel. If you encrypt the job,
you must provide the required password at the control panel. The print job is deleted from memory
after it prints and is lost if the printer loses power.
ash drive for private or delayed printing.
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory so you can print it again later.
Store print jobs on the printer to print later or print privately
41
● Stored Job: Store a job on the printer and allow other users to print the job at any time. For this
job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identication number (PIN) to the job, the person who prints the job must provide the required PIN
at the control panel. If you encrypt the job, the person who prints the job must provide the required
password at the control panel.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
Select which option to use if another stored job already has that name:
● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one.
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the Print
button to print the job.
Create a stored job (macOS)
Store jobs on the USB ash drive for private or delayed printing.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. Click Show Details or Copies & Pages, and then click the Job Storage menu.
NOTE: If the Job Storage menu is not showing, follow the instructions in the "Disable or enable job storage
feature" section to activate the menu.
4. In the Mode drop-down list, select the type of stored job.
● Proof and Hold: Print and proof one copy of a job, and then print more copies. The rst copy prints
immediately. Printing of the subsequent copies must be initiated from the device's front control panel.
For example, if 10 copies are sent, one copy prints immediately, and the other nine copies will print
when the job is retrieved. The job is deleted after all copies are printed.
● Personal Job: The job does not print until someone requests it at the printer control panel. If the job
has a personal identication number (PIN), provide the required PIN at the control panel. The print job is
deleted from memory after it prints.
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory to print it again later. The job is deleted manually or by the job retention schedule.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. If the job has
a personal identication number (PIN), the person who prints the job must provide the required PIN at
the control panel. The job is deleted manually or by the job retention schedule.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
NOTE: macOS 10.14 Mojave and later: The print driver no longer includes the Custom button. Use the
options below the Mode drop-down list to set up the saved job.
42
Select which option to use if another stored job already has that name.
● Use Job Name + (1-99): Append a unique number to the end of the job name.
Chapter 4 Print
● Replace Existing File: Overwrite the existing stored job with the new one.
6. If you selected the Stored Job or Personal Job option in the Mode drop-down list, you can protect the job
with a PIN. Type a 4-digit number in the Use PIN to Print eld. When other people attempt to print this job,
the printer prompts them to enter this PIN.
7. Click the Print button to process the job.
Print a stored job
Use the following procedure to print a job that is stored in the printer memory.
1. From the Home screen on the printer control panel, select Print from Job Storage.
2. Select the name of the folder where the job is stored or select Choose to see the folder list.
3. Select the name of the job. If the job is private or encrypted, enter the PIN or select OK to bring up the
keyboard to enter a password.
4. To adjust the number of copies, select the number of copies eld. Use the keypad to enter the number of
copies to print.
5. Select Start or Print to print the job.
Delete a stored job
You can delete documents that have been saved to the printer when they are no longer needed. You can also
adjust the maximum number of jobs for the printer to store.
Delete a job that is stored on the printer
Use the control panel to delete a job that is stored in the printer memory.
1. From the Home screen on the printer control panel, select the Print from Job Storage icon.
2. Select the name of the folder where the job is stored or select Choose to see the folder list.
3. Select the name of the job. If the job is private or encrypted, enter the PIN or select OK to bring up the
keyboard to enter a password.
4. Select the Trash button to delete the job.
Change the job storage limit
When a new job is stored in the printer memory, the printer overwrites any previous jobs with the same user
and job name. If a job is not already stored under the same user and job name, and the printer needs additional
space, the printer might delete other stored jobs starting with the oldest.
To change the number of jobs that the printer can store, complete the following procedure:
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon.
2. Open the following menus:
a. Copy/Print or Print
b. Manage Stored Jobs
Print a stored job
43
c. Temporary Job Storage Limit
3. Use the keypad to enter the number of jobs that the printer stores.
4. Select OK or Done to save the setting.
Information sent to printer for Job Accounting purposes
Printing jobs sent from drivers on the client (e.g., PC) may send personally identiable information to HP’s
Printing and Imaging devices. This information may include, but is not limited to, user name and client name from
which the job originated that may be used for job accounting purposes, as determined by the Administrator of
the printing device. This same information may also be stored with the job on the mass storage device (e.g., disk
drive) of the printing device when using the job storage feature.
Mobile printing
Mobile and ePrint solutions enable easy printing to an HP printer from a laptop, tablet, smartphone, or other
mobile device.
Introduction
HP
oers multiple mobile printing solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device.
To see the full list and to determine the best choice, go to www.hp.com/go/LaserJetMobilePrinting.
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing
HP provides Wi-Fi Direct Print, Near Field Communication (NFC), and Bluetooth Low Energy (BLE) printing for
printers with a supported HP Jetdirect 3100w BLE/NFC/Wireless Accessory. This is an optional accessory.
These features enable Wi-Fi capable (mobile) devices to make a wireless network connection directly to the
printer without using a wireless router.
The printer does not need to be connected to the network for this mobile walk-up printing to work.
Use Wi-Fi Direct Print to print wirelessly from the following devices:
● iPhone, iPad, or iPod touch using Apple AirPrint
● Android mobile devices using the Android embedded print solution
For more information on wireless printing, go to www.hp.com/go/LaserJetMobilePrinting.
NFC, BLE, and Wi-Fi Direct Print capabilities can be enabled or disabled from the printer control panel.
Enable wireless printing
To print wirelessly from mobile devices, Wi-Fi Direct must be turned on.
1. From the Home screen on the printer control panel, select the Settings menu.
44
2. Select the following menus:
a. Networking
b. Wi-Fi Direct
Chapter 4 Print
c. Status
3. Select On, and then select OK to enable wireless printing.
Change the Wi-Fi Direct name
Change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS).
NOTE: In environments where more than one model of the same printer is installed, it might be helpful to
provide each printer a unique Wi-Fi Direct Name for easier printer identication for HP Wi-Fi Direct printing. The
Wireless network names, e.g., Wireless, Wi-Fi Direct, etc. are available on the Information screen by selecting
the Information icon
Complete the following procedure to change the printer Wi-Fi Direct name:
1. From the Home screen on the printer control panel, select the Settings icon.
2. Open the following menus:
a. Networking
b. Wi-Fi Direct
c. Wi-Fi Direct Name
3. Use the keypad to change the name in the Wi-Fi Direct Name text eld, and then select OK.
, and then selecting the Wi-Fi Direct icon .
HP ePrint via email
Use HP ePrint via email to print documents by sending them as an email attachment to the printer's email
address from any email enabled device.
Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from
any email enabled device.
To use HP ePrint, the printer must meet these requirements:
● The printer must be connected to a wired or wireless network and have Internet access.
● HP Web Services must be enabled on the printer, and the printer must be registered with HP Smart.
Follow this procedure to enable HP Web Services and register with HP Smart:
1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the Information button, and then use the arrow keys to select
the Ethernet menu. Press the OK button to open the menu and display the IP address or host
name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on
the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the HP Web Services tab.
Change the Wi-Fi Direct name
45
AirPrint
3. Select the option to enable Web Services.
NOTE: Enabling Web Services might take several minutes.
4. Go to www.hpconnected.com to create an account and complete the setup process.
Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running macOS 10.7 Lion and
newer.
Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third generation or
later) in the following mobile applications:
● Mail
● Photos
● Safari
● iBooks
● Select third-party applications
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For
more information about using AirPrint and about which HP printers are compatible with AirPrint, go to
www.hp.com/go/MobilePrinting.
NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier
do not support USB connections.
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically nd and print to HP
printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The print solution is built into many versions of the operating system.
NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print
Service Plugin.
For more information on how to use Android embedded printing and which Android devices are supported, go to
www.hp.com/go/MobilePrinting.
Print from a USB
This printer features easy-access USB printing to print les without a computer.
The printer accepts standard USB ash drives in the USB port near the control panel. It supports the following
types of les:
● .pdf
ash drive
46
● .prn
● .pcl
Chapter 4 Print
● .ps
● .cht
Enable the USB port for printing
The USB port is disabled by default. Before using this feature, enable the USB port.
Use one of the following methods to enable the port:
Method one: Enable the USB port from the printer control panel
Use the printer control panel to enable the USB port for printing.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon.
2. Open the following menus:
a. Copy/Print or Print
b. Enable Device USB
3. Select Enable Print from USB Drive.
Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers
only)
Use the printer control panel to enable the USB port for printing.
1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the Information button, and then use the arrow keys to select
the Ethernet menu. Press the OK button to open the menu and display the IP address or host
name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on
the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Select the Copy/Print tab for MFP models or the Print tab for SFP models.
3. In the left menu, select Print from USB Drive Settings.
4. Select Enable Print from USB Drive.
5. Click Apply.
Enable the USB port for printing
47
Print USB documents (keypad control panel)
1. Insert the USB ash drive into the easy-access USB port.
NOTE: The port might be covered. For some printers, the cover ips open. For other printers, pull the
cover straight out to remove it.
2. From the Home screen on the printer control panel, select USB Drive.
3. Select Choose, select the name of the document to print, and then select Select.
NOTE: The document might be in a folder. Open folders as necessary.
4. To adjust the number of copies, select the eld for the number of copies. Use the keypad to enter the
number of copies to print.
5. Select the Start icon to print the document.
Print using high-speed USB 2.0 port (wired)
Enable the high-speed USB 2.0 port for wired USB printing. The port is located in the interface ports area and is
disabled by default.
Use one of the following methods to enable the high-speed USB 2.0 port. Once the port is enabled, install the
product software in order to print using this port.
Method one: Enable the high-speed USB 2.0 port from the printer control panel menus
Use the control panel to enable the port.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon.
2. Open the following menus:
a. General
b. Enable Device USB
3. Select the Enabled option.
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-connected printers only)
Use the HP EWS to enable the port.
1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the Information button, and then use the arrow keys to select
the Ethernet menu. Press the OK button to open the menu and display the IP address or host
name.
48
Chapter 4 Print
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on
the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Select the Security tab.
3. On the left side of the screen, select General Security.
4. Scroll down to the Hardware Ports and select the check box to enable both of the items:
● Enable Device USB
● Enable Host USB plug and play
5. Click Apply.
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-connected printers only)
49
50 Chapter 4 Print
Manage the printer5
Utilize management tools, congure security and energy-conservation settings, and manage rmware updates
for the printer.
The following information is correct at the time of publication. For current information, see http://www.hp.com/
support/ljE40040.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
Advanced
Use the HP Embedded Web Server to manage advanced printing functions.
Introduction
Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control
panel.
● View printer status information
● Determine the remaining life for all supplies and order new ones
● View and change tray congurations
● View and change the printer control-panel menu conguration
● View and print internal pages
● Receive notication of printer and supplies events
● View and change network conguration
The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded
Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the
HP Embedded Web Server.
conguration with the HP Embedded Web Server (EWS)
Manage the printer
51
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: The HP Embedded Web Server is not accessible beyond the network rewall.
How to access the HP Embedded Web Server (EWS)
Use the following steps to open the EWS.
1.
On the printer control panel, press the Information button, and then use the arrow keys to select the
Ethernet menu. Press the OK button to open the menu and display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
To use the HP Embedded Web Server, the browser must meet the following requirements:
Windows® 7
● Internet Explorer (version 8.x or greater)
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater)
Windows® 8 or greater
● Internet Explorer (version 9.x or greater)
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater)
macOS
● Safari (version 5.x or greater)
● Google Chrome (version 34.x or greater)
Linux
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater)
HP Embedded Web Server features
52
Learn about the HP Embedded Web Server (EWS) features available on each tab.
Chapter 5 Manage the printer
Figure 5-1 EWS Tabs
NOTE: Copy/Print, Scan/Digital Send, and Fax tabs only appear for multi-function printers (MFPs). A Print tab
appears for single-function printers (SFPs).
Information
Refer to the table for settings in the Information tab.
Table 5-1
Menu Description
Device Status Shows the printer status and shows the estimated life remaining of HP supplies. The page
Job Log Provides a list of the jobs that have been processed.
Conguration Page Shows the information found on the conguration page.
Supplies Status Page Shows the status of the supplies for the printer.
Event Log Page Shows a list of all printer events and errors. Use the HP Instant Support link (in the Other
Usage Page Shows a summary of the number of pages the printer has printed, grouped by size, type,
Device Information Shows the printer network name, address, and model information. To customize these
Control Panel Snapshot Shows an image of the current screen on the control panel display.
Remote Control-Panel Provides a way to troubleshoot or manage the printer from a browser window on a desktop
tab
HP Embedded Web Server Information tab
also shows the type and size of paper set for each tray. To change the default settings, click
the Change Settings link.
Links area on all HP Embedded Web Server pages) to connect to a set of dynamic web
pages that help solve problems. These pages also show additional services available for the
printer.
and paper print path.
entries, click the Device Information menu on the General tab.
or laptop.
Print Allows the user to send a print-ready le to the printer to be printed.
Printable Reports and Pages Lists the internal reports and pages for the printer. Select one or more items to print.
Information tab 53
Table 5-1 HP Embedded Web Server Information tab (continued)
Menu Description
Open Source Licenses Shows a summary of the licenses for open source software programs that can be used with
General tab
Refer to the table for settings in the General tab.
Table 5-2 HP Embedded Web Server General tab
Menu Description
Control Panel Customization Reorder, show, or hide features on the control-panel display.
Quick Sets Congure jobs that are available in the Quick Sets area of the Home screen on the printer
Alerts Set up email alerts for various printer and supplies events.
Control Panel Settings App Shows the Settings app options that are available on the printer control panel.
General Settings Congure how the printer recovers from jams and other general printer settings.
AutoSend Congure the printer to send automated emails regarding printer conguration and
Edit Other Links Add or customize a link to another website. This link displays in the footer area on all
the printer.
Change the default display language and keyboard layouts.
control panel.
supplies to specic email addresses.
HP Embedded Web Server pages.
Ordering Information Enter information about ordering replacement toner cartridges. This information displays
Device Information Name the printer and assign an asset number to it. Enter the name of the primary contact
Language Set the language in which to display the HP Embedded Web Server information.
Firmware Upgrade Download and install printer rmware upgrade les.
Date/Time Settings Set the date and time or synchronize with a network time server.
Energy Settings Set or edit a wake time, sleep time, and sleep delay for the printer. Set a dierent schedule
Back up and Restore Create a backup le that contains printer and user data. If necessary, use this le to restore
Reset Factory Settings Restore printer settings to the factory defaults.
Solution Installer Install or remove third-party software packages that extend or modify the functionality of
Job Statistics Settings Provides connection information about third-party job-statistics services, or enables local
Quota Settings Provides connection information about third-party job-quota services, or enables local
on the supplies status page.
who will receive information about the printer.
for each day of the week and for holidays.
Set which interactions with the printer cause it to wake from sleep mode.
data to the printer.
the printer.
serverless device job accounting.
device quota service.
54 Chapter 5 Manage the printer
Other Links list
Congure which links display in the footer of the HP Embedded Web Server by using the Edit Other Links menu
on the General tab.
NOTE: The following are the default links.
Table 5-3 HP Embedded Web Server Other Links list
Menu Description
HP Instant Support Connect to the HP website to nd solutions to printer problems.
Print tab
Shop for Supplies Connect to the HP website for information on purchasing original HP supplies, such as
Product Support Connect to the support site for the printer to search for help on various topics.
cartridges and paper.
Refer to the table for settings in the Print tab.
Table 5-4 HP Embedded Web Server Print tab
Menu Description
Print from USB Drive Settings Enable or disable the Print from USB Drive menu on the control panel.
Manage Stored Jobs Enable or disable the ability to store jobs in the printer memory.
Congure job-storage options.
Default Print Options Congure the default options for print jobs.
Restrict Color
(Color printers only)
PCL and PostScript Settings Adjust the PCL and PostScript settings for all print jobs.
Print Quality Congure the print quality settings, including color adjustment, image registration, and
Permit or restrict color printing.
Specify permissions for individual users or for jobs that are sent from specic software
programs.
allowed paper types.
Manage Trays Congure settings for paper trays.
Supplies tab
Refer to the table for settings in the Supplies tab.
Table 5-5
Menu Description
Manage Supplies Congure how the printer reacts when supplies reach a Very Low state.
HP Embedded Web Server Supplies tab
Troubleshooting tab
Refer to the table for settings in the Troubleshooting tab.
Other Links list
55
Table 5-6 HP Embedded Web Server Troubleshooting tab
Menu Description
General Troubleshooting Use the following options as appropriate:
● Reports and Tests area: Select and print several types of reports and tests. Some
reports can be viewed in the EWS by clicking the View button.
● Fax Tools area: Congure settings for fax troubleshooting. (MFP and Digital Sender
products with HP analog fax accessory only)
● OXPd Troubleshooting area: Enable or disable the Allow a Non-Secure Connection for
Web Services option
● Auto Recovery area: Enable or disable the Enable Auto Recovery option, which allows
the printer to auto recover from errors that might require the power to be turned o
and on (for example, a 49 error).
Online Help Link to HP cloud-based online help to assist in troubleshooting printing issues.
Diagnostic Data
NOTE: This item is available only if an
administrator password is set from the
Security tab.
Calibration/Cleaning
(Color LaserJet printers only)
Reset Factory Settings Restore printer settings to factory defaults.
Firmware Upgrade Download and install printer rmware upgrade les.
Security tab
Refer to the table for settings in the Security tab.
Table 5-7
Menu Description
General Security Settings for general security, including the following:
Export printer information to a le that can be useful for HP technical support to use for
detailed problem analysis.
Enable the automatic cleaning feature, create and print the cleaning page, and select an
option to calibrate the printer immediately.
HP Embedded Web Server Security tab
● Congure an administrator password to restrict access to certain features on the
printer.
● Set a custom device Service Access Code.
Account Policy Enable administrator account settings.
Access Control Congure access to printer functions for specic individuals or groups, and select the
Protect Stored Data Congure and manage the internal storage for the printer.
56 Chapter 5 Manage the printer
● Set PJL password for processing PJL commands.
● Set le system access and rmware upgrade security.
● Enable or disable the Host USB port on the control panel or the USB connectivity port
on the formatter for printing directly from a computer.
● View the status of all security settings.
method individuals use to sign in to the printer.
Congure settings for jobs that are stored on the printer internal storage.
Table 5-7 HP Embedded Web Server Security tab (continued)
Menu Description
Manage Remote Apps Manage or whitelist remote apps by importing or deleting certicates that allow devices to
Certicate Management Install and manage security certicates for access to the printer and the network.
Email Domain Restriction If email functionality is enabled, administrators can limit the email addresses to which the
Web Service Security Allow resources on this printer to be accessed by web pages from dierent domains. If no
Self Test Verify that the security functions are running according to expected system parameters.
HP Web Services tab
Use the HP Web Services tab to congure and enable HP Web Services for this printer. It is necessary to Enable
HP Web Services to use the HP ePrint feature.
Table 5-8 HP Embedded Web Server HP Web Services tab
Menu Description
Web Services Setup Connect this printer to HP Connected on the web by enabling HP Web Services.
Web Proxy Congure a proxy server if there are issues enabling HP Web Services or connecting the
HP JetAdvantage Access solutions that extend the capabilities of the printer
use this product.
printer can send messages.
sites are added to the list, then all sites are trusted.
printer to the Internet.
Smart Cloud Print Enable Smart Cloud Print, which allows access to web-based apps that extend the
Networking tab
Use the Networking tab to congure and secure network settings for the printer when it is connected to an
IP-based network. This tab does not display if the printer is connected to other types of networks.
Table 5-9
Menu Description
Wireless Station Congure the initial wireless settings.
Wi-Fi Direct Congure Wi-Fi Direct settings for printers that include embedded Wi-Fi Direct Print and NFC
TCP/IP Settings Congure TCP/IP settings for IPv4 and IPv6 networks.
Network Settings Congure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server
capabilities of the printer.
HP Embedded Web Server Networking tab > Conguration settings
NOTE: The conguration options available depend on the print server model.
printing or that have a wireless accessory installed.
NOTE: The conguration options available depend on the print server model.
NOTE: The conguration options available depend on the print server model.
model.
HP Web Services tab 57
Table 5-9 HP Embedded Web Server Networking tab > Conguration settings (continued)
Menu Description
Other Settings Congure general printing protocols and services supported by the print server. The
AirPrint Enable, set up, or disable network printing from Apple-supported printers.
Select Language Change the language displayed by the HP Embedded Web Server. This page displays if
Select Location Select a country/region for the printer.
available options depend on the print server model, but can include rmware update, LPD
queues, USB settings, support information, and refresh rate.
the web pages support multiple languages. Optionally, select supported languages through
language-preference settings in the browser.
Table 5-10 HP Embedded Web Server Networking tab > Google Cloud Print settings
Menu Description
Setup Set up Google Cloud Print options.
Web Proxy Congure proxy settings.
Table 5-11 HP Embedded Web Server Networking tab > Security settings
Menu Description
Settings View and restore current security settings to factory-default values.
Congure security settings using the Security Conguration Wizard.
NOTE: Do not use the Security Conguration Wizard to congure security settings if using
network-management applications, such as HP Web Jetadmin.
Authorization Control conguration management and use of this printer, including limiting host access to
Secure Communication Congure Transport Layer Security (TLS) protocol and encryption options.
Mgmt. Protocols Congure and manage security protocols for this printer, including the following:
802.1X Authentication Congure 802.1X authentication settings on the Jetdirect print server as required for
IPsec/Firewall View or congure a Firewall policy or an IPsec/Firewall policy.
Announcement Agent Enable or disable the HP Device Announcement Agent, set the conguration server, and
this printer through an Access Control List (ACL) (for selected print servers on IPv4 networks
only).
● Set the security management level for the HP Embedded Web Server, and control
traic over HTTP and HTTPS.
● Congure the SNMP (Simple Network Management Protocol) operation. Enable or
disable the SNMP v1/v2c or SNMP v3 agents on the print server.
● Control access through protocols that may not be secure, such as printing protocols,
print services, discovery protocols, name resolution services, and congurationmanagement protocols.
client authentication on the network, and reset the 802.1X authentication settings to
factory-default values.
CAUTION: When changing the 802.1X authentication settings; the printer might lose its
connection. To reconnect, it might be necessary to reset the print server to a factory-default
state and reinstall the printer.
congure mutual authentication using certicates.
58 Chapter 5 Manage the printer
Table 5-12 HP Embedded Web Server Networking tab > Diagnostics settings
Menu Description
Network Statistics Display network statistics that are collected and stored on the HP Jetdirect print server.
Protocol Info View a list of network-conguration settings on the HP Jetdirect print server for each
Conguration Page View the HP Jetdirect conguration page, which contains status and conguration
protocol.
information.
Congure IP network settings
Use the EWS to congure the printer network settings.
Printer sharing disclaimer
Review the following disclaimer.
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP conguration settings.
1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the Information button, and then use the arrow keys to select
the Ethernet menu. Press the OK button to open the menu and display the IP address or host
name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on
the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the Networking tab to obtain network information. Change settings as needed.
Rename the printer on a network
To rename the printer on a network so that it can be uniquely identied, use the HP Embedded Web Server.
1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the Information button, and then use the arrow keys to select
the Ethernet menu. Press the OK button to open the menu and display the IP address or host
name.
Congure
IP network settings 59
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on
the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the General tab.
3. On the Device Information page, the default printer name is in the Device Name eld. You can change this
name to uniquely identify this printer.
NOTE: Completing the other elds on this page is optional.
4. Click the Apply button to save the changes.
Manually congure IPv4 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default gateway.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon.
2. Open the following menus:
Manually
a. Networking
b. Ethernet
c. TCP/IP
d. IPV 4 Settings
e. Cong Method
3. Select the Manual option, and then touch the Save button.
4. Open the Manual Settings menu.
5. Touch the IP Address, Subnet Mask, or Default Gateway option.
6. Touch the rst eld to open a keypad. Enter the correct digits for the eld, and then touch the OK button.
Repeat the process for each eld, and then touch the Save button.
congure IPv6 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv6 address.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon.
2. To enable manual conguration, open the following menus:
60
a. Networking
b. Ethernet
Chapter 5 Manage the printer
c. TCP/IP
d. IPV6 Settings
3. Select Enable, and then select On.
4. Select the Enable Manual Settings option, and then touch the Done button.
5. To congure the address, open the Address menu, and then touch the eld to open a keypad.
6. Use the keypad to enter the address, and then touch the OK button.
7. Touch Save.
Link speed and duplex settings
Use the following steps to make changes to link speed and duplex settings.
NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.
The link speed and communication mode of the print server must match the network hub. For most situations,
leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the
printer from communicating with other network devices. To make changes, use the printer control panel.
NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway,
router, or computer).
NOTE: Making changes to these settings causes the printer to turn o and then on. Make changes only when
the printer is idle.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon.
2. Open the following menus:
a. Networking
b. Ethernet
c. Link Speed
3. Select one of the following options:
● Auto: The print server automatically congures itself for the highest link speed and communication
mode allowed on the network.
● 10T Half: 10 megabytes per second (Mbps), half-duplex operation
● 10T Full: 10 Mbps, full-duplex operation
● 10T Auto: 10 Mbps, automatic-duplex operation
● 100TX Half: 100 Mbps, half-duplex operation
● 100TX Full: 100 Mbps, full-duplex operation
● 100TX Auto: 100 Mbps, automatic-duplex operation
● 1000T Full: 1000 Mbps, full-duplex operation
Link speed and duplex settings
61
4. Touch the Save button. The printer turns o and then on.
Printer security features
Restrict who has access to conguration settings, secure data, and prevent access to valuable hardware
components.
Introduction
The printer includes several security features to restrict who has access to conguration settings, to secure data,
and to prevent access to valuable hardware components.
Security statements
Review this important security statement.
The printer supports security standards and recommended protocols that help you keep the printer secure,
protect critical information on your network, and simplify the way you monitor and maintain the printer.
Assign an administrator password
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
Use the HP Embedded Web Server (EWS) to set the password
Use the following steps to set a password for the printer.
1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the Information button, and then use the arrow keys to select
the Ethernet menu. Press the OK button to open the menu and display the IP address or host
name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on
the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the Security tab.
3. Open the General Security menu.
4. In the area labeled Set the Local Administrator Password, enter the name to associate with the password in
the Username eld.
5. Enter the password in the New Password eld, and then enter it again in the Verify Password eld.
62
NOTE: To change an existing password, rst enter the existing password in the Old Password eld.
Chapter 5 Manage the printer
6. Click the Apply button.
IMPORTANT: Make note of the password and store it in a safe place. The administrator password cannot
be recovered. If the administrator password is lost or forgotten, contact HP Support at support.hp.com for
the assistance required to completely reset the printer.
Provide user access credentials at the printer control panel
Use the following steps to sign into the control panel.
Some features on the printer control panel can be secured so that unauthorized people cannot use them. When
a feature is secured, the printer prompts you to sign in before you can use it. You can also sign in without waiting
for a prompt by selecting Sign In from the printer control panel.
Typically, the credentials for signing in to the printer are the same as for signing in to the network. Consult the
network administrator for this printer if you have questions about which credentials to use.
1. From the Home screen on the printer control panel, select Sign In.
2. Follow the prompts to enter the credentials.
NOTE: To maintain security for the printer, select Sign Out when you have nished using the printer.
IP Security
IP Security (IPsec) is a set of protocols that control IP-based network
provides host-to-host authentication, data integrity, and encryption of network communications.
For printers that are connected to the network and have an HP Jetdirect print server, you can congure IPsec by
using the Networking tab in the HP Embedded Web Server.
traic to and from the printer. IPsec
Encryption support: HP High Performance Secure Hard Disks
The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting
printer performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile
time-saving features and robust functionality.
Use the Security menu in the HP Embedded Web Server to congure the disk.
Lock the formatter
The formatter has a slot that you can use to attach a security cable.
Locking the formatter prevents someone from removing valuable components from it.
Energy-conservation settings
Learn about the energy-conservation settings that are available for the printer.
Print with EconoMode
This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
However, using EconoMode can also reduce print quality.
Provide user access credentials at the printer control panel
63
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE: If this option is not available in the print driver, set it using the printer control panel.
Congure EconoMode from the printer control panel:
1. From the printer control panel, open the Settings menu.
2. Open the following menus:
a. Copy/Print or Print
b. Default Print Options
c. Quality Level
3. Select EconoMode to enable the feature.
Set the sleep timer and congure the printer to use 1 watt or less of power
The sleep settings aect how much power the printer uses, the wake/sleep time, how quickly the printer enters
sleep mode, and how quickly the printer wakes up from sleep mode.
To congure the printer to use 1 watt or less of power while in sleep mode, enter times for both the Sleep after
Inactivity and Auto O after sleep settings.
NOTE: HP does not recommend using deep sleep settings if you have Security Solutions installed. In some
situations, the printer does not wake from deep sleep. For additional information, contact your HP
representative.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon.
2. Open the following menus:
a. General
b. Energy Settings
c. Sleep Settings
3. Select Sleep after Inactivity to specify the number of minutes the printer is inactive before it enters sleep
mode. Enter the appropriate time period.
4. Select Auto O after sleep to put the printer into a deeper power save mode after a period of sleep. Enter
the appropriate time period.
NOTE: By default, the printer will wake from Auto O in response to any activity other than USB or Wi-Fi.
For greater energy settings, you can set it to wake only to the power button by selecting Shut down (wake
on power button only).
5. Select Done to save the settings.
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Chapter 5 Manage the printer
Set the sleep schedule
Use the Sleep Schedule feature to congure the printer to automatically wake or go into Sleep mode at specic
times on specic days of the week.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon.
2. Open the following menus:
a. General
b. Energy Settings
c. Sleep Schedule
3. Select the New Event button, and then select the type of event to schedule: Wake Event or Sleep Event.
4. For a wake or sleep event, congure the time and the days of the week for the event. Select Save to save
the setting.
HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for eiciently managing a wide variety of networked
HP products, including printers, multifunction printers, and digital senders. This single solution allows you
to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment —
ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specic product features. Go to
www.hp.com/go/webjetadmin for more information.
Software and
HP regularly updates features that are available in the printer rmware. To take advantage of the most current
features, update the printer rmware.
Download the most recent rmware update le from the web:
Go to http://www.hp.com/support/ljE40040. Click Software, Drivers and Firmware.
rmware updates
Set the sleep schedule 65
66 Chapter 5 Manage the printer
Solve problems6
Troubleshoot problems with the printer. Locate additional resources for help and technical support.
The following information is correct at the time of publication. For current information, see http://www.hp.com/
support/ljE40040.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
Join support forums
●
● Find warranty and regulatory information
Control panel help system
The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the
Help button on the control panel.
Solve problems 67
Figure 6-1 Control panel help button
If the printer alerts of an error or warning, touch the Help button to open a message that describes the
problem. The message also contains instructions to help solve the problem.
Reset factory settings
Resetting the printer settings to the factory-set defaults can help resolve problems.
Introduction
Use one of the following methods to reset the printer settings to the original settings from the factory.
Method one: Reset factory settings from the printer control panel
Use the printer control panel to restore the settings to their original values.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon.
2. Open the following menus:
a. General
b. Reset Factory Settings
68
3. Select Reset.
A verication message advises that completing the reset function might result in loss of data.
Chapter 6 Solve problems
4. Select Reset to complete the process.
NOTE: The printer restarts automatically after the reset operation completes.
Method two: Reset factory settings from the HP Embedded Web Server (network
connected printers only)
Use the HP EWS to reset the printer settings to the original settings.
1. On the printer control panel, press the Information button , and then use the arrow keys to select the
Ethernet menu . Press the OK button to open the menu and display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
3. Open the General tab.
4. On the left side of the screen, click Reset Factory Settings.
5. Click the Reset button.
NOTE: The printer restarts automatically after the reset operation completes.
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS
Review the possible solutions to this issue.
Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining
may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner
cartridge does not need to be replaced now.
Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life
remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable.
The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
HP’s Premium Protection Warranty expires near the end of useable cartridge life. Check the Supplies Status Page
or the HP Embedded Web Server (EWS) for the status.
Printer does not pick up paper or misfeeds
Use this information if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at
one time.
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)
69
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up
multiple sheets of paper at one time. Either of these situations can result in paper jams.
The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions:
1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain
inside the printer.
2. Load the tray with the correct size of paper for the job.
3. Make sure the paper size and type are set correctly on the printer control panel.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.
Figure 6-2 Size markings for Tray 1 or the multipurpose tray
70 Chapter 6 Solve problems
Figure 6-3 Size markings for cassette trays
5. Verify that the humidity in the room is within specications for this printer and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and ex the stack by holding it at each end and bringing the
ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of
the stack of paper and repeat this process. This process releases individual sheets without introducing static
electricity. Straighten the paper stack against a table before returning it to the tray.
The printer does not pick up paper 71
Figure 6-4 Technique for exing the paper stack
1
2
1
2
A4
A3
6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper, and
continue.
7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with
warm water. Use distilled water, if it is available.
CAUTION: Do not spray water directly onto the printer. Instead, spray water on the cloth or dab the cloth
in water and wring it out before cleaning the rollers.
The following image shows examples of the roller location for various printers.
Figure 6-5 Roller locations for Tray 1 or the multipurpose tray
72 Chapter 6 Solve problems
The printer picks up multiple sheets of paper
1
2
1
2
A4
A3
If the printer picks up multiple sheets of paper from the tray, try these solutions:
1. Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan the
paper. Return the stack of paper to the tray.
NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, ex the stack by
holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse
the U shape. Next, hold each side of the stack of paper and repeat this process. This process releases
individual sheets without introducing static electricity. Straighten the paper stack against a table before
returning it to the tray.
Figure 6-6 Technique for exing the paper stack
2. Use only paper that meets HP specications for this printer.
3. Verify that the humidity in the room is within specications for this printer, and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray and ex the stack as described above.
4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
The printer picks up multiple sheets of paper
73
5. Make sure the tray is not overlled by checking the stack-height markings inside the tray. If it is overlled,
remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to
the tray.
The following examples show the stack-height markings in the trays for various printers. Most HP printers
have markings similar to these. Also make sure that all sheets of paper are below the tabs near the
stack-height marks. These tabs help hold the paper in the correct position as it enters the printer.
Figure 6-7 Stack-height markings
Figure 6-8 Tab for the paper stack
74 Chapter 6 Solve problems
6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.
Figure 6-9 Size markings for Tray 1 or the multipurpose tray
Figure 6-10 Size markings for cassette trays
The printer picks up multiple sheets of paper 75
7. Make sure the printing environment is within recommended specications.
1
5
6
3
2
4
1
2
Clear paper jams
Use the procedures in this section to clear jammed paper from the printer paper path.
Paper jam locations
Jams can occur in these locations.
Figure 6-11 Paper jam locations
Number Description
1 Output bin
2 Fuser area
3 Tray 3 (optional)
4 Tray 2
Duplexing area (remove Tray 2 for access)
5 Tray 1
Auto-navigation for clearing paper jams
76
6 Toner cartridge area (open the front door for access)
Learn about printer jam clearing auto-navigation.
Chapter 6 Solve problems
The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control panel.
When you complete a step, the printer displays instructions for the next step until you have completed all steps in
the procedure.
Experiencing frequent or recurring paper jams?
To reduce the number of paper jams, try these solutions.
1. Use only paper that meets HP specications for this printer.
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
3. Use paper that has not previously been printed or copied on.
4. Make sure the tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they
are touching the paper stack without bending it.
6. Make sure that the tray is fully inserted in the printer.
7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets
one at a time.
8. Open the Trays menu on the printer control panel. Verify that the tray is congured correctly for the paper
type and size.
9. Make sure the printing environment is within recommended specications.
13.B2.D1 jam error in tray 1
Use the following procedure to clear paper jams in Tray 1.
Recommended action for customers
When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.
● 13.B2.D1 Jam in tray 1
1. Slowly pull the jammed paper out of the printer.
Experiencing frequent or recurring paper jams? 77
2. Adjust the paper guides to the correct paper size, then .reload paper into the tray.
3. Ensure the tray is not overlled. Paper should be below the 3 triangles in the following image.
4. Ensure the type and quality of the paper being used meets the HP specications for the printer.
5. If the error persists, clean the tray 1 pickup roller and separation pad.
78 Chapter 6 Solve problems
a. Press the door-release button, and then open the toner-cartridge door
1
2
b. To clean the roller thoroughly, release two tabs between the roller collar and roller, and then rotate the
top of the roller out and away from the printer.
Figure 6-12 Release the roller
13.B2.D1 jam error in tray 1 79
c. Remove the roller.
Figure 6-13 Remove the roller
d. With the Tray 1 roller removed the separation pad is accessible in the printer (it does not need to be
removed to be cleaned.
e. Use a damp, lint-free cloth to gently clean the rollers.
CAUTION: When handling the roller and pad, avoid touching the spongy surfaces. Skin oils and
ngerprints on a roller surface can cause print-quality problems.
Figure 6-14 Clean the roller and pad
80 Chapter 6 Solve problems
f. Position the pickup roller with the pins in the provided slots on the holder, and then rotate the top of
the roller up and toward the printer.
Figure 6-15 Install the roller
g. Continue to rotate the top of the roller toward the printer (callout 1), until two tabs (callout 2) snap into
place.
Figure 6-16 Engage two tabs
h. Close the toner-cartridge door.
6. Perform a test page from tray 1 to see if issue is resolved.
7. If the error persists, contact your HP-authorized service or support provider, or contact customer support at
www.hp.com/go/contactHP.
13.B2.D1 jam error in tray 1
81
13.B2.D2 jam error in tray 2
2
2
2
11
B5
A4
Use the following procedure to check for paper in all possible jam locations related to Tray 2.
Recommended action for customers
When a jam occurs, the control panel displays an animation that assists in clearing the jam.
● 13.B2.D2 Paper jam in tray 2
1. Remove the tray from the printer.
2. Remove the paper from the tray, and discard any damaged paper.
3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If necessary, pinch
the release and move the rear paper guide to the correct position. It should click into place.
82 Chapter 6 Solve problems
4. Load the paper into the tray. Make sure that the stack is at at all four corners and that the top of the stack
2
22
1
1
2
is below the maximum-height indicators.
5. Reinsert and close the tray.
6. Press the front door release button.
13.B2.D2 jam error in tray 2 83
7. Open the front door.
8. Remove the toner cartridge.
9. Lift the jam-access cover.
84 Chapter 6 Solve problems
10. Remove any jammed paper.
11. Install the toner cartridge.
12. Close the front door.
13. Ensure the type and quality of the paper being used meets the HP specications for the printer.
14. If the error persists, clean the tray 2 pickup and feed rollers.
NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.
13.B2.D2 jam error in tray 2
85
a. Remove tray 2 and locate the paper tray rollers.
b. Clean the rollers by gently wiping them with a damp, lint-free cloth.
c. If needed for better access to the rollers, carefully rotate the printer backward.
CAUTION: To avoid damage to the rear cassette cover, keep it in the closed position
Figure 6-17 Tilt the printer backward
d. Continue rotate the printer backward until it rests on the rear cover, bottom-side face forward.
CAUTION: MFP printers only: The document feeder is not captive and can unexpectedly open when
the printer is tilted backward.
86
Chapter 6 Solve problems
Figure 6-18 Place the printer bottom-side face forward
1
e. Release one tab (callout 1), and then slide the roller holder toward the left side of the printer to release
it.
Figure 6-19 Release one tab
13.B2.D2 jam error in tray 2 87
f. Remove the roller assembly.
Figure 6-20 Remove the roller assembly
g. Use a damp, lint-free cloth to gently clean the rollers.
NOTE: The roller in the tray (cassette) can be cleaned without removing it from the tray.
CAUTION: Do not touch the spongy portion of the roller. Skin oils on the roller can cause paper
handling problems. HP recommends washing your hands before handling the assembly.
Figure 6-21 Clean the rollers
88 Chapter 6 Solve problems
h. After cleaning the roller, position the roller holder assembly in the printer as shown, and then slide it
toward the right side of the printer.
Figure 6-22 Install the roller holder
i. Make sure that the tab snaps into place.
Figure 6-23 Check the tab
j. Carefully rotate the printer forward to position it back on its base. Reinstall the tray 2 paper tray.
15. Perform a test print from tray 2 to see if the issue is resolved.
16. If the error persists, contact your HP-authorized service or support provider, or contact customer support at
www.hp.com/go/contactHP.
13.B2.D3 jam error in tray 3
Use the following procedure to check for paper in all possible jam locations related to Tray 3.
13.B2.D3 jam error in tray 3
89
Recommended action for customers
3
2
1
3
2
1
When a jam occurs, the control panel displays an animation that assists in clearing the jam.
● 13.B2.D3 Paper jam in top cover
1. Remove the tray from the printer.
2. Remove the paper from the tray, and discard any damaged paper.
90 Chapter 6 Solve problems
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