HP DX9000 User Manual
Support and System Recovery Guide
• EULA
• Support information
• System recovery
• Safety warnings
Before contacting the HP Customer Care Center, it’s important to have the following information
handy.
Please take a moment to write down your product information for future reference.
The first four items on the list (Model Number, Product Number, Serial Number, and
Software Build Number) can be viewed by pressing the Ctrl+Alt+S keys on the keyboard at the
same time.
Model Number: _____________________________________________________________________
System (Product) Number: ____________________________________________________________
Serial Number: ______________________________________________________________________
Software Build Number: ______________________________________________________________
Operating System: ___________________________________________________________________
Purchase Date: ______________________________________________________________________
Table of Contents
Table of Contents........................................................................................................................................................... iii
END-USER LICENSE AGREEMENT....................................................................................................................................4
Support Information ........................................................................................................................................................6
Repairing Software Problems ...........................................................................................................................................7
Operating Specifications...............................................................................................................................................13
Regulatory and Safety Information..................................................................................................................................13
iii
END-USER LICENSE AGREEMENT
PLEASE READ CAREFULLY BEFORE USING THIS
EQUIPMENT: This End-User license Agreement (“EULA”) is
a legal agreement between (a) you (either an individual
or a single entity) and (b) Hewlett-Packard Company
(“HP”) that governs your use of any Software Product,
installed on or made available by HP for use with your HP
product (“HP Product”), that is not otherwise subject to a
separate license agreement between you and HP or its
suppliers. Other software may contain a EULA in its online
documentation. The term “Software Product” means
computer software and may include associated media,
printed materials and “online” or electronic
documentation. An amendment or addendum to this EULA
may accompany the HP Product.
RIGHTS IN THE SOFTWARE PRODUCT ARE OFFERED
ONLY ON THE CONDITION THAT YOU AGREE TO ALL
TERMS AND CONDITIONS OF THIS EULA. BY
INSTALLING, COPYING, DOWNLOADING, OR
OTHERWISE USING THE SOFTWARE PRODUCT, YOU
AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF
YOU DO NOT ACCEPT THESE LICENSE TERMS, YOUR
SOLE REMEDY IS TO RETURN THE ENTIRE UNUSED
PRODUCT (HARDWARE AND SOFTWARE) WITHIN
14 DAYS FOR A REFUND SUBJECT TO THE REFUND
POLICY OF YOUR PLACE OF PURCHASE.
1. GRANT OF LICENSE. HP grants you the following
rights provided you comply with all terms and conditions
of this EULA:
a. Use. You may use the Software Product on a single
computer (“Your Computer”). If the Software Product is
provided to you via the internet and was originally
licensed for use on more than one computer, you may
install and use the Software Product only on those
computers. You may not separate component parts of the
Software Product for use on more than one computer. You
do not have the right to distribute the Software Product.
You may load the Software Product into Your Computer’s
temporary memory (RAM) for purposes of using the
Software Product.
b. Storage. You may copy the Software Product into the
local memory or storage device of the HP Product.
c. Copying. You may make archival or back-up copies of
the Software Product, provided the copy contains all of
the original Software Product’s proprietary notices and
that it is used only for back-up purposes.
d. Reservation of Rights. HP and its suppliers reserve all
rights not expressly granted to you in this EULA.
e. Freeware. Notwithstanding the terms and conditions of
this EULA, all or any portion of the Software Product
which constitutes non-proprietary HP software or software
provided under public license by third parties
(“Freeware”), is licensed to you subject to the terms and
conditions of the software license agreement
accompanying such Freeware whether in the form of a
discrete agreement, shrink wrap license or electronic
license terms accepted at time of download. Use of the
Freeware by you shall be governed entirely by the terms
and conditions of such license.
f. Recovery Solution. Any software recovery solution
provided with/for your HP Product, whether in the form of
a hard disk drive-based solution, an external media-based
recovery solution (e.g. floppy disk, CD or DVD) or an
equivalent solution delivered in any other form, may only
be used for restoring the hard disk of the HP Product
with/for which the recovery solution was originally
purchased. The use of any Microsoft operating system
software contained in such recovery solution shall be
governed by the Microsoft License Agreement.
2. UPGRADES. To use a Software Product identified as
an upgrade, you must first be licensed for the original
Software Product identified by HP as eligible for the
upgrade. After upgrading, you may no longer use the
original Software Product that formed the basis for your
upgrade eligibility.
3. ADDITIONAL SOFTWARE. This EULA applies to
updates or supplements to the original Software Product
provided by HP unless HP provides other terms along with
the update or supplement. In case of a conflict between
such terms, the other terms will prevail.
4. TRANSFER.
a. Third Party. The initial user of the Software Product
may make a one-time transfer of the Software Product to
another end user. Any transfer must include all component
parts, media, printed materials, this EULA, and if
applicable, the Certificate of Authenticity. The transfer
may not be an indirect transfer, such as a consignment.
Prior to the transfer, the end user receiving the transferred
product must agree to all the EULA terms. Upon transfer of
the Software Product, your license is automatically
terminated.
b. Restrictions. You may not rent, lease or lend the
Software Product or use the Software Product for
commercial timesharing or bureau use. You may not
sublicense, assign or transfer the license or Software
Product except as expressly provided in this EULA.
5. PROPRIETARY RIGHTS. All intellectual property rights
in the Software Product and user documentation are
owned by HP or its suppliers and are protected by law,
including but not limited to United States copyright, trade
secret, and trademark law, as well as other applicable
laws and international treaty provisions. You shall not
remove any product identification, copyright notices or
proprietary restrictions from the Software Product.
4
6. LIMITATION ON REVERSE ENGINEERING. You may
not reverse engineer, decompile, or disassemble the
Software Product, except and only to the extent that the
right to do so is mandated under applicable law
notwithstanding this limitation or it is expressly provided
for in this EULA.
7. TERM. This EULA is effective unless terminated or
rejected. This EULA will also terminate upon conditions set
forth elsewhere in this EULA or if you fail to comply with
any term or condition of this EULA.
8. CONSENT TO USE OF DATA. You agree that HP and
its affiliates may collect and use technical information you
provide in relation to support services related to the
Software Product. HP agrees not to use this information in
a form that personally identifies you except to the extent
necessary to provide such services.
9. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW, HP AND ITS
SUPPLIERS PROVIDE THE SOFTWARE PRODUCT “AS IS”
AND WITH ALL FAULTS, AND HEREBY DISCLAIM ALL
OTHER WARRANTIES AND CONDITIONS, EITHER
EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT
NOT LIMITED TO, WARRANTIES OF TITLE AND
NON-INFRINGEMENT, ANY IMPLIED WARRANTIES,
DUTIES OR CONDITIONS OF MERCHANTABILITY, OF
FITNESS FOR A PARTICULAR PURPOSE, AND OF LACK
OF VIRUSES ALL WITH REGARD TO THE SOFTWARE
PRODUCT. Some states/jurisdictions do not allow
exclusion of implied warranties or limitations on the
duration of implied warranties, so the above disclaimer
may not apply to you in its entirety.
11. U.S. GOVERNMENT CUSTOMERS. Consistent with
FAR 12.211 and 12.212, Commercial Computer
Software, Computer Software Documentation, and
Technical Data for Commercial Items are licensed to the
U.S. Government under HP’s standard commercial license.
12. COMPLIANCE WITH EXPORT LAWS. You shall
comply with all laws and regulations of the United States
and other countries/regions (“Export Laws”) to assure that
the Software Product is not (1) exported, directly or
indirectly, in violation of Export Laws, or (2) used for any
purpose prohibited by Export Laws, including, without
limitation, nuclear, chemical, or biological weapons
proliferation.
13. CAPACITY AND AUTHORITY TO CONTRACT. You
represent that you are of the legal age of majority in your
state of residence and, if applicable, you are duly
authorized by your employer to enter into this contract.
14. APPLICABLE LAW. This EULA is governed by the laws
of the State of California, U.S.A.
15. ENTIRE AGREEMENT. This EULA (including any
addendum or amendment to this EULA which is included
with the HP Product) is the entire agreement between you
and HP relating to the Software Product and it supersedes
all prior or contemporaneous oral or written
communications, proposals and representations with
respect to the Software Product or any other subject matter
covered by this EULA. To the extent the terms of any HP
policies or programs for support services conflict with the
terms of this EULA, the terms of this EULA shall control.
10. LIMITATION OF LIABILITY. Notwithstanding any
damages that you might incur, the entire liability of HP
and any of its suppliers under any provision of this EULA
and your exclusive remedy for all of the foregoing shall be
limited to the greater of the amount actually paid by you
separately for the Software Product or U.S. $5.00. TO
THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW, IN NO EVENT SHALL HP OR ITS SUPPLIERS BE
LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR
CONSEQUENTIAL DAMAGES WHATSOEVER
(INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR
LOSS OF PROFITS OR CONFIDENTIAL OR OTHER
INFORMATION, FOR BUSINESS INTERRUPTION, FOR
PERSONAL INJURY, FOR LOSS OF PRIVACY ARISING
OUT OF OR IN ANY WAY RELATED TO THE USE OF OR
INABILITY TO USE THE SOFTWARE PRODUCT, OR
OTHERWISE IN CONNECTION WITH ANY PROVISION
OF THIS EULA, EVEN IF HP OR ANY SUPPLIER HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES AND EVEN IF THE REMEDY FAILS OF ITS
ESSENTIAL PURPOSE. Some states/jurisdictions do not
allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or
exclusion may not apply to you.
Rev. 10/03
5
Support Information
Where to Get Help
Follow these steps when you need help
1 Check the product documentation for help with setting
up and using your computer.
2 Use the Help and Support Center for help with
hardware and software questions. Click the
Windows Vista start button, and then click Help
and Support. The Help and Support Center provides
useful troubleshooting information and includes the
following:
• Link to register your computer.
• System information, including your computer
product number, model number, and serial number.
• E-mail support.
• HP Real Time Chat with qualified support
specialists.
• Support phone numbers.
• Link to the User Guides for your computer.
3 If you think you have a hardware issue, before calling
the Customer Care Center, run the hardware
diagnostic tools that are preinstalled on your computer.
Click the Windows Vista start button, All
Programs, PC Help & Tools, and then click
Hardware Diagnostic Tools.
4 HP Technical Support Web site. Go to:
http://www.hp.com/support for product
information, driver updates, troubleshooting, and
much more.
5 If you have not solved the problem, call HP Total Care,
toll-free, by phone, 24 hours a day, seven days a
week in English, Spanish (U.S. only), and French
(Canada only) at:
1-800-474-6836 (800-HP-invent)
When you call, please have your product model
number, serial number, and date of purchase
available. Telephone support is free during your limited
warranty period.
HP Total Care
HP Total Care provides fast, friendly, and effective expert
advice for all your HP products. If you have a question or
if a problem arises, we offer extensive service and
support options around the clock to better handle your
needs. Go to your computer’s Help and Support Center
for the fastest resolutions. For more information on your
support and services options visit:
http://www.hp.com/go/totalcare
Or
http://www.hp.ca/totalcare (Canada)
When Should I Contact HP Total
Care Support and Services?
The Help and Support Center or other support tools on
•
your computer do not identify or help solve your
problem.
You either do not have Internet access or cannot
•
connect to the Internet to use the HP Technical Support
Web site or to chat with qualified online support
specialists.
There is obvious damage or a mechanical breakdown
•
with your product, and it does not work.
HP Total Care Agents are available 24 hours a day in
English, Spanish (U.S. only), and French (Canada only)
via telephone to provide expert assistance.
1-800-474-6836 (800-HP-invent)
NOTE: Support options, availability, and hours vary by
product, country/region, and language and are subject to
change.
Protect Your Investment
Protect your investment by purchasing an extended
service plan. Allow Total Care to provide you with total
peace of mind, while you get the most out of your
investment. Service coverage begins on product purchase
date, and you must purchase the service within the first
year after purchasing the computer. The hardware service
offering is determined based on the outcome of system
self-test programs that you run during your initial call to
HP Total Care.
For more information visit:
http://www.hp.com/go/totalcare (U.S. only)
or call:
1-866-234-1377
Or
http://www.hp.ca/totalcare (Canada only)
or call:
1-877-231-4351
Recycle — HP Planet Partners
HP is sensitive to the environment and has a program,
Planet Partners, to make it simple for us to reclaim your
old product for recycling. HP will help you recycle your
old equipment even if it is not an HP product; we take
back all makes and models. Visit our Web site to find out
how easy it is to recycle:
http://www.hp.com/recycle
6
Repairing Software Problems
Your computer uses the operating system and installed
software programs during normal operation. If your
computer works improperly or stops because of the
software, you may be able to repair it.
Some software repairs are as simple as restarting your
computer and others require performing a System
Recovery from files on your hard disk drive.
NOTE: You must perform the computer repair methods in
the order described in this document.
Software Repair Overview
This section lists the available methods of fixing your
computer if you are experiencing software problems. The
sections that follow provide detailed instructions for each
method. You must perform the procedures in the order
listed in this overview:
1 Restarting Your Computer
2 Turning Off Your Computer
3 Updating Drivers
4 Microsoft System Restore
5 Software Program and Hardware Driver Reinstallation
6 System Recovery
NOTE: If you are replacing a hard disk drive, you only
need to perform the system recovery.
Restarting Your Computer
Restarting is the simplest repair method for your computer.
When you restart, the computer reloads the operating
system and software into its memory.
To restart your computer:
1 Close all open programs and windows.
2 Click the Windows Vista start button.
3 Click the Arrow button next to the Lock button, and
then click Restart.
Updating Drivers
A driver is a software program that enables your
computer to communicate with an attached device, such
as a printer, a hard disk drive, a mouse, or a keyboard.
Complete the following procedure to update a driver, or
to revert to an earlier version of the driver if the new one
does not solve your problem:
1 Click the Windows Vista start button, right-click
Computer, and then select Properties.
2 Under Tasks, click Device Manager.
3 Click the plus sign (+) to expand the type of device for
which you want to update or rollback, (for example,
DVD/CD-ROM drives).
4 Double-click the specific item (for example, HP DVD
Writer 640b).
5 Click the Driver tab.
6 To update a driver, click Update Driver, and follow
the onscreen instructions.
Or
To revert to an earlier version of a driver, click
Rollback Driver, and follow the onscreen
instructions.
Microsoft System Restore
Microsoft Windows Vista includes a feature that enables
you to restore your computer configuration to that of a
previous time when a current software problem did not
exist. The feature does this by creating a restore point
where it records the computer settings at that time
and date.
When a new program is installed, the operating system
automatically creates a restore point before it adds the
new software. You can also set restore points manually.
If you experience a problem that you think may be due to
software on your computer, use System Restore to return
the computer to a previous restore point.
Turning Off Your Computer
When you turn off your computer and then turn it on
again, you force the computer to reload the operating
system into its memory, which clears some tracking
information. This may eliminate some problems that can
remain after you perform a restart.
To turn off your computer:
1 Close all open programs and windows.
2 Click the Windows Vista start button.
3 Click the Arrow button next to the Lock button, and
then click Shut Down.
4 Start your computer by pressing the On button.
NOTE: Always use this System Restore procedure before
you use the System Recovery program.
To start a System Restore:
1 Close all open programs.
2 Click the Windows Vista start button,
All Programs, and then click Accessories.
3 Choose System Tools, System Restore, and then
click Next.
4 Follow the onscreen instructions.
7
To manually add restore points:
1 Close all open programs.
2 Click the Windows Vista start button, and then
click Control Panel.
3 Click System and Maintenance, and then click
System.
4 Click System protection.
5 Under Automatic restore points, select the disk for
which you want to create a restore point.
6 Click Create.
7 Follow the onscreen instructions.
For more information about software restore points:
1 Click the Windows Vista start button, and then
click Help and Support.
2 Type system restore into the Search box, and then click
Search.
Software Program and
Hardware Driver
Reinstallation
If an individual factory-installed software program or
hardware driver is damaged, you can reinstall it by using
the Recovery Manager program (select models only).
NOTE: Do not use the Recovery Manager program to
reinstall software programs that came on CDs or DVDs
included in the computer box. Reinstall these programs
directly from the CDs or DVDs.
Before you uninstall a program, be sure you have a way
to reinstall it. Check that it is still available from where you
initially installed it (for example, discs or the Internet). Or
check that the program is in the list of programs you can
reinstall from the Recovery Manager.
To check the list of installable programs in the Recovery
Manager:
1 Click the Windows Vista start button,
All Programs, PC Help & Tools, and then click
Recovery Manager.
2 Click Advanced Options, Reinstall software
programs that came with your computer, and
then click Next.
3 Click Next at the Welcome screen.
A list of programs opens. Check whether your program
is there.
4 Under Programs, click Uninstall a program.
5 Select the program you want to remove, and then click
Uninstall.
6 Click Ye s if you want to continue with the uninstall
process.
To reinstall a program using the Recovery Manager:
1 Click the Windows Vista start button,
All Programs, PC Help & Tools, and then click
Recovery Manager.
2 Click Advanced Options, Reinstall software
programs that came with your computer, and
then click Next.
3 Click Next at the Welcome screen.
4 Choose the program you want to install, click Next,
and follow the onscreen instructions.
5 When you have finished reinstalling, restart the
computer.
NOTE: Do not skip this last step. You must restart the
computer when you are finished recovering software
programs or hardware drivers.
System Recovery
After you have tried the previously mentioned methods of
repairing your computer, you can run a system recovery
as a last resort to reinstall the factory-shipped operating
system, software programs, and hardware drivers.
System Recovery — System recovery completely
erases and reformats the hard disk drive, deleting all data
files you have created. System recovery reinstalls the
operating system, programs, and drivers. However, you
must reinstall any software that was not installed on the
computer at the factory. This includes software that came
on CDs included in the computer accessory box, and
software programs you installed after purchase.
You must choose from the following methods for
performing a System Recovery:
Recovery Image — Run the system recovery from a
recovery image stored on your hard disk drive. The
recovery image is a file that contains a copy of the
original factory-shipped software. To perform a system
recovery from the recovery image on your hard disk
drive, see “
drive“ on page 9.
NOTE: The recovery image uses a portion of the hard
disk drive that cannot be used for data storage.
Starting system recovery from the hard disk
To uninstall a program:
1 Close all software programs and folders.
2 Uninstall the damaged program:
3 Click the Windows Vista start button, Control
Panel.
8
Recovery Discs — Run the system recovery from a set
of recovery discs (CDs or DVDs) that you create from files
stored on your hard disk drive. To create recovery discs,
see the next section.
Creating Recovery Discs
Complete the procedure described in this section to create
a set of recovery discs from the recovery image stored on
your hard disk drive. This image contains the operating
system and software program files that were originally
installed on your computer at the factory.
You can create only one set of recovery discs for your
computer. Furthermore, the recovery discs you create can
be used only with your computer.
After creating the recovery discs, you can delete the
recovery image if you want to make extra space available
on your hard disk drive.
NOTE: Do not delete the recovery image until you have
made recovery discs.
Choosing Recovery Discs
There are several advantages to using DVDs instead of
CDs when creating recovery discs:
DVDs have greater capacity than CDs, so there are fewer
discs to record and store.
To create recovery discs:
1 Close all open programs.
2 Click the Windows Vista start button, All
Programs, PC Help & Tools, and then click
Recovery Disc Creation.
3 Follow the onscreen instructions. Label each disc as
you make it (for example, Recovery 1, Recovery 2).
4 Store the Recovery discs in a safe place.
System Recovery Options
You should attempt system recovery in the following order:
1 Through the hard disk drive, from the Windows Vista
Start menu.
2 Through the hard disk drive, by pressing the F11 key
on the keyboard during system startup.
3 Through recovery discs that you create.
4 Through recovery discs purchased from HP Support.
To purchase recovery discs, go to
http://www.hp.com/support and visit the
Software & Driver downloads page for your
computer model.
DVD recovery discs take less time to create than CD
recovery discs.
To create recovery discs, your computer must have a CD
or DVD Writer drive, or other drive that can write to CDs
or DVDs.
You must use high-quality discs. Because making a set of
recovery discs is so important, there is a very high
verification standard for this process. You may see error
messages such as Recording failure when writing disc or
Error detected during disc verification.
Your discs may be rejected if they are not defect-free. You
will be prompted to insert a new blank disc to try again. It
is normal that some of your discs may be rejected.
The number of discs in the recovery disc set depends on
your computer model. The program that creates the discs
tells you the specific number of blank discs needed to
make the set. The following table gives an idea of how
many discs you will need.
Number of
Required Blank
Disk Drive Disc Type
DVD DVD-R, DVD+R 1–3 discs
DVD
CD CD-R 7–16 discs
No CD or
DVD drive
The process takes some time to verify that the information
written on the disc is correct. You can quit the process at
any time. The next time you run the program, it resumes
where it left off.
DVD+R DualLayer
Contact HP Support
Discs
1–2 discs
Starting system recovery from
the hard disk drive
Choose one of the following procedures to reinstall the
software from the recovery image on your hard disk drive:
Starting system recovery from the Windows Vista
•
Start menu
System recovery from system startup
•
System recovery from the
Windows Vista Start menu
If the computer is working, and Windows Vista is
responding, use these steps to perform a system recovery.
NOTE: System Recovery deletes any data or programs
that you created or installed after purchase. Therefore,
ensure you have backed up to a removable disc any data
that you want to keep.
1 Turn off the computer.
2 Disconnect all peripheral devices from the computer,
except the monitor, keyboard, and mouse.
3 Turn on the computer.
4 Click the Windows Vista start button, All
Programs, PC Help & Tools, and then click
Recovery Manager.
5 In the Recovery Manager Welcome window, click the
Advanced options button.
6 Click Recover your computer to its original
factory condition, and then click Next.
9
7 Click Next at the next screen that prompts you
to do so.
8 Your computer restarts.
NOTE: If your system does not detect a recovery
partition, it will prompt you to insert a recovery disc.
9 In the Recovery Manager Welcome window, click the
Advanced options button.
10 Click Recover your computer to its original
factory condition, and then click Next.
11 If you are prompted to back up files, and you have
already done so, click No, and then click Next.
12 System recovery begins. After system recovery is
complete, the computer restarts.
13 Complete the registration process, and wait until you
see the desktop.
14 Turn off the computer, reconnect all peripheral devices,
and turn the computer back on.
15 Perform the procedure “Performing the post-recovery
procedure” on page
11.
System recovery at system
startup
If Windows Vista is not responding, but the computer is
working, use these steps to perform a system recovery:
NOTE: System Recovery deletes any data or programs
that you created or installed after purchase. Therefore,
ensure you have backed up to a removable disc any data
that you want to keep.
1 Turn off the computer. If necessary, press and hold the
On button until the computer turns off.
2 Disconnect all peripheral devices from the computer,
except the monitor, keyboard, and mouse.
3 Press the On button to turn on the computer.
4 As soon as you see the initial company logo screen
appear, repeatedly press the F11 key on your
keyboard until the Recovery Manager window opens.
5 Click Advanced options.
6 Click Recover your computer to its original
factory condition, and then click Next.
7 If you are prompted to back up files, and you have
already done so, click No, and then click Next.
8 System recovery begins. After system recovery is
complete, the computer restarts.
9 Complete the registration process, and wait until you
see the desktop.
10 Turn off the computer, reconnect all peripheral devices,
and turn the computer back on.
11 Perform the procedure “Performing the post-recovery
procedure” on page
11.
Starting system recovery from
recovery discs
This section contains the procedure for performing a
system recovery from the recovery discs you created as
described in “Creating Recovery Discs” on page
NOTE: System Recovery deletes any data or programs
that you created or installed after purchase. Therefore,
ensure you have backed up to a removable disc any data
that you want to keep.
To perform a system recovery program using recovery
discs:
1 If the computer is working, create a backup CD or
DVD containing all the data files you want to save.
When you are done, remove the backup disc from the
disc slot.
CAUTION: All data on the hard disk drive will
be deleted. You will lose data if it is not
backed up.
2 Insert recovery disc #1 into the disc slot.
3 If the computer works, click the Windows Vista
start button, click the Arrow button next to the
Lock button, and then click Shut Down.
Or
If the computer is not responding, press and hold the
On button for approximately 5 seconds, or until the
computer turns off.
4 Disconnect all peripheral devices from the computer,
except the monitor, keyboard, and mouse.
5 Press the On button to turn on the computer.
6 A window may open, prompting you to choose
between running system recovery from the discs or
from your hard drive.
7 Choose to run from the recovery discs, and then
click Next.
8 In the Recovery Manager Welcome window, click the
Advanced options button.
9 Click Recover your computer to its original
factory condition, and then click Next.
10 If you are prompted to back up files, and you have
already done so, click No, and then click Next.
11 If you are prompted to insert the next recovery
disc, do so.
12 When the Recovery Manager is finished, remove the
last recovery disc.
13 Click Finish to restart the computer.
9.
10
Performing the post-recovery
procedure
1 At the Welcome to Microsoft Windows screen, follow
the onscreen setup instructions, and then click Start in
the last screen to display the Windows desktop.
2 Configure your Internet connection.
3 Use Windows Update to get critical updates from
Microsoft:
• Click the Windows Vista start button, and
then click Control Panel.
• Under Security, click the Check for Updates
button.
• Click Install Updates.
• Restart your computer. (Some updates will not finish
installing until you restart.)
4 Use HP Update to get critical updates from HP:
• Click the Windows Vista start button,
All Programs, the HP folder, and then click
HP Update.
• Follow the onscreen instruction to download driver
and software updates.
5 Turn off your computer, reconnect all peripheral
devices that were originally connected to it, and then
turn the computer back on.
6 Reinstall software that originally came in the box with
your computer, and also any additional software you
purchased.
• The system recovery software might have already
installed some of the software that came in the box.
• If you installed updates to any software programs,
reinstall those as well. You can typically download
these updates from the software manufacturer’s
Web site.
7 If you performed a backup before the system recovery,
copy the backup data files from the backup media to
your hard disk drive.
8 Ensure your system is running up-to-date security
software.
11
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