HP dx7510, dx7518, Compaq dx7518 Service & Reference Manual
Service Reference Guide
HP Compaq dx7510/dx7518 Business PC
© Copyright 2009 Hewlett-Packard
Development Company, L.P. The
information contained herein is subject to
change without notice.
Microsoft and Windows are trademarks of
Microsoft Corporation in the U.S. and other
countries.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
This document contains proprietary
information that is protected by copyright. No
part of this document may be photocopied,
reproduced, or translated to another
language without the prior written consent of
Hewlett-Packard Company.
Service Reference Guide
Business PCs
First Edition (April 2009)
Document Part Number: 516947-001
About This Book
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage
to equipment or loss of information.
NOTE: Text set off in this manner provides important supplemental information.
iii
iv About This Book
Table of contents
1 Installing and Customizing the Software
Installing the Operating System ........................................................................................................... 1
Installing or Upgrading Device Drivers ................................................................................................. 1
HP Backup and Recovery Manager ..................................................................................................... 1
2 Computer Setup (F10) Utility
Computer Setup (F10) Utilities ............................................................................................................. 3
Using Computer Setup (F10) Utilities .................................................................................. 3
Computer Setup—System Information ................................................................................ 5
Computer Setup—Standard CMOS Features ..................................................................... 6
Computer Setup—Advanced BIOS Features ...................................................................... 7
Computer Setup—Advanced Chipset Features ................................................................... 8
Computer Setup—Integrated Peripherals ............................................................................ 9
Computer Setup—Power Management Setup .................................................................. 10
Computer Setup—PnP/PCI Configurations ....................................................................... 10
Computer Setup—Hardware Monitor Setup ...................................................................... 11
Computer Setup—(Action Choices) ................................................................................... 12
Recovering the Configuration Settings ............................................................................................... 13
Backing Up the CMOS ....................................................................................................... 13
Restoring the CMOS .......................................................................................................... 13
3 Computer Diagnostic Features
HP Insight Diagnostics ....................................................................................................................... 14
Accessing HP Insight Diagnostics ..................................................................................... 14
Survey Tab ........................................................................................................................ 15
Diagnose Tab .................................................................................................................... 15
Test Tab ............................................................................................................................. 16
Status Tab ......................................................................................................................... 17
Log Tab .............................................................................................................................. 18
Help Tab ............................................................................................................................ 18
Saving and Printing Information in HP Insight Diagnostics ................................................ 18
Downloading the Latest Version of HP Insight Diagnostics ............................................... 19
Protecting the Software ...................................................................................................................... 19
HP Backup and Recovery Manager ................................................................................................... 20
v
4 Serial ATA (SATA) Drive Guidelines and Features
SATA Hard Drives .............................................................................................................................. 21
SATA Hard Drive Cables .................................................................................................................... 21
SATA Data Cable .............................................................................................................. 21
SMART ATA Drives ............................................................................................................................ 22
Hard Drive Capacities ........................................................................................................................ 22
5 Identifying the Chassis, Routine Care, and Disassembly Preparation
Chassis Designations ......................................................................................................................... 23
Microtower (MT) ................................................................................................................. 23
Electrostatic Discharge Information .................................................................................................... 24
Generating Static ............................................................................................................... 24
Preventing Electrostatic Damage to Equipment ................................................................ 25
Personal Grounding Methods and Equipment ................................................................... 25
Grounding the Work Area .................................................................................................. 26
Recommended Materials and Equipment .......................................................................... 26
Operating Guidelines .......................................................................................................................... 27
Routine Care ...................................................................................................................................... 27
General Cleaning Safety Precautions ................................................................................ 27
Cleaning the Computer Case ............................................................................................ 27
Cleaning the Keyboard ...................................................................................................... 28
Cleaning the Monitor .......................................................................................................... 28
Cleaning the Mouse ........................................................................................................... 29
Service Considerations ...................................................................................................................... 29
Power Supply Fan ............................................................................................................. 29
Tools and Software Requirements .................................................................................... 29
Screws ............................................................................................................................... 29
Cables and Connectors ..................................................................................................... 30
Hard Drives ........................................................................................................................ 30
Lithium Coin Cell Battery ................................................................................................... 30
6 Removal and Replacement Procedures Microtower (MT) Chassis
Serial Number Location ...................................................................................................................... 31
Preparation for Disassembly .............................................................................................................. 32
Access Panel ...................................................................................................................................... 33
Front Bezel ......................................................................................................................................... 34
Bezel Blanks ....................................................................................................................................... 35
Installing Additional Memory .............................................................................................................. 36
DIMMs ............................................................................................................................... 36
DDR3-SDRAM DIMMs ...................................................................................................... 36
Populating DIMM Sockets ................................................................................................. 37
Installing DIMMs ................................................................................................................ 38
Expansion Cards ................................................................................................................................ 40
vi
Cable Management ........................................................................................................................... 44
Cable Connections ............................................................................................................ 45
Drives ................................................................................................................................................. 46
Drive Positions .................................................................................................................. 46
Installing Additional Drives ................................................................................................. 47
System Board Drive Connections ..................................................................... 48
Removing an Optical Drive ............................................................................... 49
Installing an Optical Drive into the 5.25-inch Drive Bay .................................... 50
Removing an External 3.5-inch Drive ................................................................ 51
Installing a Drive into the 3.5-inch External Drive Bay ...................................... 53
Removing an Internal 3.5-inch Hard Drive ........................................................ 54
Installing an Internal 3.5-inch Hard Drive .......................................................... 57
Front I/O and USB Panel Housing Assembly .................................................................................... 60
Power Switch/LED Assembly ............................................................................................................. 61
Speaker .............................................................................................................................................. 62
System Fan ........................................................................................................................................ 63
Heatsink assembly ............................................................................................................................. 64
Processor ........................................................................................................................................... 65
Power Supply ..................................................................................................................................... 66
System Board ..................................................................................................................................... 67
Battery ................................................................................................................................................ 68
Type 1 Battery Holder ........................................................................................................ 69
Type 2 Battery Holder ........................................................................................................ 70
Type 3 Battery Holder ........................................................................................................ 71
Installing a Security Lock .................................................................................................................... 72
Cable Lock ......................................................................................................................... 72
Padlock .............................................................................................................................. 72
HP Business PC Security Lock .......................................................................................... 73
Hood Sensor ...................................................................................................................... 75
Port Cover .......................................................................................................................... 75
Appendix A Connector Pin Assignments
Keyboard ............................................................................................................................................ 76
Mouse ................................................................................................................................................. 76
Parallel Interface ................................................................................................................................ 77
Serial Interface, Powered and Non-Powered ..................................................................................... 77
USB .................................................................................................................................................... 78
Microphone ......................................................................................................................................... 78
Headphone ......................................................................................................................................... 78
Line-in Audio ...................................................................................................................................... 78
Line-out Audio .................................................................................................................................... 78
Monitor ............................................................................................................................................... 79
24-Pin Power ...................................................................................................................................... 79
vii
PCI Express ...................................................................................................................................... 80
PCI Express ...................................................................................................................................... 81
4-Pin Power (for CPU) ........................................................................................................................ 82
Appendix B Power Cord Set Requirements
General Requirements ....................................................................................................................... 83
Japanese Power Cord Requirements ................................................................................................ 83
Country-Specific Requirements .......................................................................................................... 84
Appendix C Troubleshooting
Safety and Comfort ............................................................................................................................ 85
Before You Call for Technical Support ............................................................................................... 85
Helpful Hints ....................................................................................................................................... 86
Solving General Problems .................................................................................................................. 88
Solving Hardware Installation Problems ............................................................................................. 91
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes ................................................ 92
Contacting Customer Support ............................................................................................................ 93
Appendix D Specifications
Index ................................................................................................................................................................... 96
viii
1 Installing and Customizing the Software
NOTE: If the computer was shipped with Windows Vista loaded, you will be prompted to register the
computer with HP Total Care before installing the operating system. You will see a brief movie followed
by an online registration form. Fill out the form, click the Begin button, and follow the instructions on the
screen.
CAUTION: Do not add optional hardware or third-party devices to the computer until the operating
system is successfully installed. Doing so may cause errors and prevent the operating system from
installing properly.
Installing the Operating System
The first time you turn on the computer, the operating system is installed automatically. This process
takes about 5 to 10 minutes, depending on which operating system is being installed. Carefully read
and follow the instructions on the screen to complete the installation.
CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL
THE PROCESS IS COMPLETE. Turning off the computer during the installation process may damage
the software that runs the computer or prevent its proper installation.
NOTE: If the computer shipped with more than one operating system language on the hard drive, the
installation process could take up to 60 minutes.
If your computer was not shipped with a Microsoft operating system, some portions of this documentation
do not apply. Additional information is available in online help after you install the operating system.
Installing or Upgrading Device Drivers
When installing optional hardware devices after the operating system installation is complete, you must
also install the drivers for each of the devices.
If prompted for the i386 directory, replace the path specification with C:\i386, or use the Browse button
in the dialog box to locate the i386 folder. This action points the operating system to the appropriate
drivers.
Obtain the latest support software, including support software for the operating system from
http://www.hp.com/support. Select your country and language, select Download drivers and software
(and firmware), enter the model number of the computer, and press Enter.
HP Backup and Recovery Manager
The HP Backup and Recovery Manager is an easy-to-use, versatile application that allows you to back
up and recover the primary hard drive on the PC. The application works within Windows to create
Installing the Operating System 1
backups of Windows, all applications, and all data files. Backups can be scheduled to occur
automatically at designated intervals, or they can be initiated manually. Important files can be archived
separately from regular backups.
HP Backup and Recovery Manager is preinstalled on the C: drive and creates a Recovery Partition.
Recovery Points and file backups can be copied to CD or DVD discs, while all backups can be copied
to network or secondary hard disks.
HP highly recommends that you create a Recovery Disc Set immediately before using the computer
and schedule regular automatic Recovery Point backups.
To create the Recovery Disc Set:
1. Click Start > HP Backup and Recovery > HP Backup and Recovery Manager to open the
Backup and Recovery Wizard, then click Next.
2. Select Create a set of recovery discs (Recommended) and click Next.
3. Follow the instructions in the wizard.
For more information on using HP Backup and Recovery Manager, refer to the HP Backup and Recovery
Manager User Guide by selecting Start > HP Backup and Recovery > HP Backup and Recovery
Manager Manual.
NOTE: You can order a Recovery Disc Set from HP by calling the HP support center. Go to the
following Web site, select your region, and click the Technical support after you buy link under the
Call HP heading to obtain the support center telephone number for your region.
http://welcome.hp.com/country/us/en/wwcontact_us.html
2 Chapter 1 Installing and Customizing the Software
2 Computer Setup (F10) Utility
Computer Setup (F10) Utilities
Use Computer Setup (F10) Utility to do the following:
●
Change factory default settings.
●
Set the system date and time.
●
Set, view, change, or verify the system configuration, including settings for processor, graphics,
memory, audio, storage, communications, and input devices.
●
Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives, or
USB flash media devices.
●
Enable or disable Quick Power-On Self Test, which is faster than a full boot but does not run all of
the diagnostic tests run during a full boot.
●
Enter the Asset Tag or property identification number assigned by the company to this computer.
●
Establish a supervisor password that controls access to Computer Setup (F10) Utility and the
settings described in this section.
●
Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or embedded
NIC, so that they cannot be used until they are unsecured.
●
Enable or disable removable media boot ability.
●
Enable or disable legacy diskette write ability (when supported by hardware).
Using Computer Setup (F10) Utilities
Computer Setup can be accessed only by turning the computer on or restarting the system. To access
the Computer Setup Utilities menu, complete the following steps:
1. Turn on or restart the computer.
2. As soon as the computer is turned on, press and hold theF10 key until you enter Computer Setup.
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and press
and hold the F10 key again to access the utility.
3. The Computer Setup Utility screen is divided into menu headings and actions.
Computer Setup (F10) Utilities 3
Eight menu headings appear on the Computer Setup Utility screen:
●
System Information
●
Standard CMOS Features
●
Advanced BIOS Features
●
Advanced Chipset Features
●
Integrated Peripherals
●
Power Management Setup
●
PnP/PCI Configurations
●
Hardware Monitor Setup
Five action choices are listed on the Computer Setup Utility screen:
●
Load Optimized Defaults
●
Set Supervisor Password
●
Set User Password
●
Save & Exit Setup
●
Exit Without Saving
Use the arrow keys to select the appropriate heading, then press Enter. Use the arrow (up and
down) keys to select the option you want, then press Enter. To return to the previous screen,
press Esc.
4. To apply and save changes, press F10 or select Save & Exit Setup on the Computer Setup Utility
screen and press Enter.
If you have made changes that you do not want applied, select Exit Without Saving and press
Enter.
CAUTION: Do NOT turn the computer power OFF while the ROM is saving the Computer Setup (F10)
changes because the CMOS could become corrupted. It is safe to turn off the computer only after exiting
the F10 Setup screen.
Table 2-1 Computer Setup (F10) Utility Main Menu
Heading Table
System Information Table 2-2 Computer Setup—System Information on page 5
Standard CMOS Features Table 2-3 Computer Setup—Standard CMOS Features
on page 6
Advanced BIOS Features Table 2-4 Computer Setup—Advanced BIOS Features
on page 7
Advanced Chipset Features Table 2-5 Computer Setup—Advanced Chipset Features
on page 8
Integrated Peripherals Table 2-6 Computer Setup—Integrated Peripherals
on page 9
4 Chapter 2 Computer Setup (F10) Utility
Power Management Setup Table 2-7 Computer Setup—Power Management Setup
on page 10
PnP/PCI Configurations Computer Setup—PnP/PCI Configurations on page 10
Hardware Monitor Setup Table 2-9 Computer Setup—Hardware Monitor Setup
on page 11
(Action Choices) Table 2-10 Computer Setup—(Action Choices) on page 12
Computer Setup—System Information
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-2 Computer Setup—System Information
Option Description
System S/N (view only)
Product Name (view only)
Ownership Tag Enter ownership tag assigned by the owner.
BIOS Version (view only)
BIOS Release Date (view only)
System Chipset Type (view only)
Processor Type (view only)
Processor Speed (view only)
CPU ID (view only)
Cache Size (view only)
Memory DIMM1 (view only)
Memory DIMM2 (view only)
Memory DIMM3 (view only)
Memory DIMM4 (view only)
DDR3 Memory Size (view only)
UUID (view only)
Chassis Serial Number (view only)
Asset Tag Number Enter asset tag number assigned by the company.
Integrated MAC (view only)
Table 2-1 Computer Setup (F10) Utility Main Menu (continued)
Computer Setup (F10) Utilities 5
Computer Setup—Standard CMOS Features
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-3 Computer Setup—Standard CMOS Features
Option Description
Date (mm:dd:yy) Allows you to set system date.
Time (hh:mm:ss) Allows you to set system time.
Floppy Drive A Allows you to set Drive A to None or 1.44M, 3.5 inch.
SATA Port 0
SATA Port 1
SATA Port 2
SATA Port 3
For each, allows you to:
●
detect HDD size and head on selected channel
●
set extended drive on selected channel to:
◦
None
◦
Auto
◦
Manual
●
set access mode on selected channel to:
◦
CHS
◦
LBA
◦
Large
◦
Auto
●
view:
◦
Capacity
◦
Cylinder
◦
Head
◦
Precomp
◦
Landing Zone
◦
Sector
●
SMART Support
◦
SMART Status Check
◦
SMART Short Self-Test
◦
SMART Extended Self-Test
SATA Mode Allows you to set the SATA mode to:
●
IDE
●
AHCI
6 Chapter 2 Computer Setup (F10) Utility
Legacy Mode Support Disables/enables legacy mode support.
Halt On Allows you to set POST error behavior to:
●
All Errors
●
No Errors
●
All but Keyboard
●
All but Diskette
●
All but Diskette/Keyboard
Computer Setup—Advanced BIOS Features
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-4 Computer Setup—Advanced BIOS Features
Option Description
F11 Prompt Setting this feature to displayed will display the text F11 = Recovery during POST. Hiding this feature
prevents the text from being displayed. However, pressing F11 will still attempt to boot to the HP
Backup and Recovery partition.
Quick Power On Self
Test
Disables/enables the system to skip certain tests while booting.
Enabling this feature decreases the time required to boot the system.
POST Delay Time Allows you to set a POST delay time to:
●
None
●
5 Seconds
●
10 Seconds
●
15 Seconds
●
20 Seconds
Hard Disk Boot Priority Allows you to specify the order of attached hard drive devices (such as USB HDD storage, USB2
Drive Key, or USB flash media). The first drive in the order has priority in the boot sequence and is
recognized as drive C (if any devices are attached).
CD-ROM Boot Priority Allows you to specify the order in which attached optical drives (including USB ODD) are checked
for a bootable operating system image.
Network Boot Priority Allows you to specify the order in which network devices (including UP NIC cards) are checked for
a bootable operating system image.
Table 2-3 Computer Setup—Standard CMOS Features (continued)
Computer Setup (F10) Utilities 7
First Boot Device
Second Boot Device
Third Boot Device
Fourth Boot Device
Allows you to specify which devices will boot first, second, third, and fourth or to disable any of the
four:
●
Removable
●
Hard Disk
●
CDROM
●
Network
●
Disabled
NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating system
has started.
Boot Other Device Disables/enables boot other device.
Load Boot Menu
Selectable
Disables/enables boot menu selectable.
APIC Mode Disables/enables the Advanced-PIC mode.
System Keyboard Allows you to set the system keyboard to Absent or Present.
Boot Up NumLock
Status
Allows you to set the default NumLock status to off or on.
Security Option Allows you to set the security option to Setup or System so that the password is required every time
the system boots or only when entering Computer Setup.
HDD S.M.A.R.T.
Capability
Disables/enables hard drive S.M.A.R.T. capability.
Computer Setup—Advanced Chipset Features
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-5 Computer Setup—Advanced Chipset Features
Option Description
On-Chip Frame Buffer
Size
(VGA Setting)
Select the On-Chip Frame Buffer Size to:
●
32MB
●
64MB
●
128MB
PEG/Onchip VGA
Control
Allows you to set VGA control to:
●
Onchip VGA
●
PEG port
●
Auto
DVMT Mode
(VGA Setting)
Disables/enables DVMT mode.
Table 2-4 Computer Setup—Advanced BIOS Features (continued)
8 Chapter 2 Computer Setup (F10) Utility
DVMT/FIXED Memory
Size
(VGA Setting)
Allows you to set memory size to:
●
128MB
●
256MB
Init Display First
(VGA Setting)
Allows you to select the primary display device:
●
PCI Slot
●
Onboard
Computer Setup—Integrated Peripherals
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-6 Computer Setup—Integrated Peripherals
Option Description
USB Controller Disables/enables USB controller.
USB Legacy Support Disables/enables USB legacy support.
HD Audio Disables/enables HD audio controller.
Onboard LAN
Controller
Disables/enables onboard LAN controller.
Onboard LAN Boot
ROM
Disables/enables the boot ROM of the onboard LAN chip.
HP Network Clone
ROM
Disables/enables HP Network Clone ROM.
This option is available for Network Clone users only.
Onboard FDC
Controller
Disables/enables onboard FDC controller.
Serial Port 1 Allows you to select a setting for the onboard serial port:
●
Disabled
●
3F8/IRQ4
●
2F8/IRQ3
●
3E8/IRQ4
●
2E8/IRQ3
●
Auto
Parallel Port Allows you to select a setting for the onboard parallel port:
●
Disabled
●
378/IRQ7
●
278/IRQ5
●
3BC/IRQ7
Table 2-5 Computer Setup—Advanced Chipset Features (continued)
Computer Setup (F10) Utilities 9
Parallel Port Mode Allows you to select parallel port mode:
●
SPP
●
EPP
●
ECP
●
ECP+EPP
ECP Mode Use DMA If Parallel Port Mode is set to ECP or ECP+EPP, allows you to set the DMA channel for ECP Mode
to 1 or 3.
Computer Setup—Power Management Setup
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-7 Computer Setup—Power Management Setup
Option Description
PCI-E Wake on PME Disables/enables PCI-E Wake on PME.
ACPI Function Disables/enables ACPI functions. Changing this item can make the existing OS unusable.
ACPI Suspend Type Allows you to set type of ACPI sleep mode:
●
S1 (Power On Suspend)
●
S3 (Suspend To RAM)
●
S1 & S3
Resume on PME Disables/enables Resume by PME.
Wake on Ring Disables/enables Resume by Ring.
Resume by Alarm Disables/enables RTC (real-time clock) alarm.
Date (of Month) Alarm If RTC Alarm Resume is enabled, allows you to select the day of the month for resumption of RTC
alarm. (Set to 0 for every day.)
Time (hh:mm:ss)
Alarm
If Resume on Alarm is enabled, allows you to select what time the RTC alarm will resume.
Restore on AC/Power
Loss
Allows you to select system power loss behavior:
●
Power On
●
Power Off
●
Last State
Computer Setup—PnP/PCI Configurations
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-8 Computer Setup—PnP/PCI Configurations
Option Description
Table 2-6 Computer Setup—Integrated Peripherals (continued)
10 Chapter 2 Computer Setup (F10) Utility
Reset Configuration
Data
Disables/enables automatic reconfiguration.
The default is Disabled. Select Enabled to reset Extended System Configuration Data (ESCD) when
you exit Setup, if you have installed a new add-on and the system reconfiguration has caused such
a serious conflict that the OS cannot boot.
Resources ControlledByAllows you to select whether resources are controlled automatically or manually:
●
Auto (ESCD–Extended Storage Configuration Data)
●
Manual
BIOS can automatically configure all the bootable and Plug-and-Play-compatible devices. If you
choose Auto, you cannot select IRQ, DMA and memory base address fields since BIOS
automatically assigns them.
IRQ Resources
●
IRQ-3 assigned to
●
IRQ-4 assigned to
●
IRQ-5 assigned to
●
IRQ-7 assigned to
●
IRQ-9 assigned to
●
IRQ-10 assigned to
●
IRQ-11 assigned to
●
IRQ-12 assigned to
●
IRQ-14 assigned to
●
IRQ-15 assigned to
When resources are controlled manually, allows you to assign each system interrupt a type,
depending on the type of device using the interrupt.
Legacy ISA for devices compliant with the original PC AT bus specification, PCI/ISA PnP for devices
compliant with the Plug-and-Play standard whether designed for PCI or ISA bus architecture.
Computer Setup—Hardware Monitor Setup
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-9 Computer Setup—Hardware Monitor Setup
Option Description
Reset Case Open
Status
Disables/enables resetting of the case open status.
Fan Controller Disables/enables auto fan control mode.
CPU Fan Speed (view only)
System Fan Speed (view only)
CPU Fan Fault Detect Disables/enables detection of CPU failure during POST.
SYS Fan Fault Detect Disables/enables detection of fan failure during POST.
Table 2-8 Computer Setup—PnP/PCI Configurations (continued)
Computer Setup (F10) Utilities 11
Computer Setup—(Action Choices)
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-10 Computer Setup—(Action Choices)
Option Description
Load Optimized
Defaults
Allows you to reset Computer Setup to factory defaults.
Set Supervisor
Password
Allows you to establish a password to control access to Computer Setup.
Set User Password Allows you to establish a password to control access to the computer. (Supervisor password must
be set before you can set a User password.)
Save & Exit Setup Allows you to save current settings and exit Computer Setup.
Exit Without Saving Allows you to exit Computer Setup without saving changes.
12 Chapter 2 Computer Setup (F10) Utility
Recovering the Configuration Settings
Recovering the configuration settings established in the Computer Setup (F10) Utility requires that you
first back up the settings before a recovery is needed.
The CMOS Save/Load utility can be found at
http://www.hp.com under the Software & Driver Downloads
for your specific model. Download the firmware files into a folder on a removable storage device. It is
recommended that you save any modified computer configuration settings to a diskette, a USB flash
media device, or a diskette-like device (a storage device set to emulate a diskette drive) and save the
diskette or device for possible future use.
Backing Up the CMOS
1. Make sure the computer to be backed up is turned on. Connect the removable storage to the
computer.
2. Boot to DOS.
3. Type N:\folder\BIOS.exe SAVE:ABC001.DAT (where N is the drive letter of the removable
storage) to save the CMOS setting to the removable storage device.
Restoring the CMOS
1. Make sure the target computer is turned on. Connect the removable storage to the target computer.
2. Boot to DOS.
3. Type N:\folder\BIOS.exe LOAD:ABC001.DAT (where N is the drive letter of the removable
storage) to load the custom CMOS setting onto the target system.
Recovering the Configuration Settings 13
3 Computer Diagnostic Features
HP Insight Diagnostics
NOTE: HP Insight Diagnostics is included on CD with some computer models only.
The HP Insight Diagnostics utility allows you to view information about the hardware configuration of
the computer and perform hardware diagnostic tests on the subsystems of the computer. The utility
simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.
The Survey tab is displayed when you invoke HP Insight Diagnostics. This tab shows the current
configuration of the computer. From the Survey tab, there is access to several categories of information
about the computer. Other tabs provide additional information, including diagnostic test options and test
results. The information in each screen of the utility can be saved as an html file and stored on a diskette
or USB flash drive.
Use HP Insight Diagnostics to determine if all the devices installed on the computer are recognized by
the system and functioning properly. Running tests is optional but recommended after installing or
connecting a new device.
You should run tests, save the test results, and print them so that you have printed reports available
before placing a call to the Customer Support Center.
NOTE: Third party devices may not be detected by HP Insight Diagnostics.
Accessing HP Insight Diagnostics
You must boot to the Documentation and Diagnostics DVD, as described in the steps below, to access
HP Insight Diagnostics.
1. While the computer is on, insert the Documentation and Diagnostics DVD into an optical drive on
the computer.
2. Shut down the operating system and turn off the computer.
3. Turn on the computer. The system will boot to the DVD.
NOTE: If the system does not boot to the DVD in the optical drive, you may need to change the
boot order in the Computer Setup (F10) utility so that the system attempts to boot to the optical
drive before booting to the hard drive. Refer to the Computer Setup (F10) Utility Guide on the
Documentation and Diagnostics DVD for more information.
You can also change the boot order so that the system boots to the optical drive on a one-time
basis by pressing the Esc key at startup.
4. Select the appropriate language and click Continue.
14 Chapter 3 Computer Diagnostic Features
NOTE: It is recommended that you accept the assigned default keyboard for your language
unless you want to test your specific keyboard.
5. In the End User License Agreement page, click Agree if you agree with the terms. The HP Insight
Diagnostics utility launches with the Survey tab displayed.
Survey Tab
The Survey tab displays important system configuration information.
In the View level field, you can select the Summary view to see limited configuration data or select
the Advanced view to see all the data in the selected category.
In the Category field, you can select the following categories of information to display:
All—Gives a listing of all categories of information about the computer.
Overview—Gives you a listing of general information about the computer.
Architecture—Provides system BIOS and PCI device information.
Asset Control—Shows product name, asset tag, system serial number, and processor information.
Communication—Shows information about the computer parallel (LPT) and serial (COM) port settings,
plus USB and network controller information.
Graphics—Shows information about the graphics controller of the computer.
Input Devices—Shows information about the keyboard, mouse, and other input devices connected to
the computer.
Memory—Shows information about all memory in the computer. This includes memory slots on the
system board and any memory modules installed.
Miscellaneous—Shows HP Insight Diagnostics version information, computer configuration memory
(CMOS) information, system board data, and system management BIOS data.
Storage—Shows information about storage media connected to the computer. This list includes all fixed
disks, diskette drives, and optical drives.
System—Shows information about the computer model, processor, chassis, and BIOS, plus internal
speaker and PCI bus information.
Diagnose Tab
NOTE: The Diagnose tab is only available in HP Insight Diagnostics Online Edition.
The Diagnosis feature of the HP Insight Diagnostics Online Edition enables high system availability by
performing various non-intrusive, in-depth system and component checks while the operating system
is up and running.
There are two types of diagnosis on the Diagnose tab: Smart Array Drive Diagnosis and Power
Supply Diagnosis.
The Power Supply Diagnosis allows you to assess the health of select power supply models.
Smart Array Drive Diagnosis is the premier feature of hardware diagnosis and it provides the ability to
assess the health of hard disk drives attached to Smart Array controllers and select Modular Smart Array
(MSA) products. The Smart Array Drive Diagnosis supports SCSI, serial Advanced Technology
HP Insight Diagnostics 15
Attachment (SATA), and serial attached SCSI (SAS) disk drives that are attached to Smart Array
controllers and select MSA controllers configured as part of a logical volume. To determine the health
of a hard disk drive, Diagnosis looks at operational history provided by the hard disk drive and proprietary
information provided by the Smart Array controller or the MSA controller. HP has found through
experience that looking at operational history is one of the best ways to diagnose disk drive problems.
Systems Insight Manager (SIM) and Diagnosis are now the only tools that can be used to qualify the
replacement of defective disk drives under pre-failure warranty.
The Smart Array Drive Diagnosis feature should be used:
●
To determine if a disk drive in a fault mode should be replaced.
●
When Systems Insight Manager reports that a disk drive has failed.
●
When there is data corruption or storage related problems but there are no error LEDs or error
messages.
●
When there are inconsistent, intermittent, or repeated disk drive failures.
●
To determine the health of a logical volume.
NOTE: Smart Array Drive Diagnosis has the unique capability of identifying multiple disk drives in a
single volume that are functioning normally, but should be replaced.
To diagnose a logical volume:
1. Click the Diagnose tab.
2. Under Smart Array Drive Diagnosis, click + to expand Storage.
3. Select the logical volumes to diagnose and click the Diagnose button.
4. The test status of the logical volumes selected will be displayed on the Status tab when Diagnosis
has completed.
Test Tab
The Test tab allows you to choose various parts of the system to test. You can also choose the type of
test and testing mode.
There are three types of tests to choose from:
●
Quick Test—Provides a predetermined script where a sample of each hardware component is
exercised and requires no user intervention in either Unattended or Interactive mode.
●
Complete Test—Provides a predetermined script where each hardware component is fully tested.
There are more tests available in the Interactive mode, but these require user intervention.
●
Custom Test—Provides the most flexibility in controlling the testing of a system. The Custom Test
mode allows you to specifically select which devices, tests, and test parameters are run.
16 Chapter 3 Computer Diagnostic Features
For each test type, there are two test modes to choose from:
●
Interactive Mode—Provides maximum control over the testing process. The diagnostic software
will prompt you for input during tests that require your interaction. You may also determine whether
the test passed or failed.
●
Unattended Mode—Does not display prompts and requires no interaction. If errors are found, they
are displayed when testing is complete.
To begin testing:
1. Select the Test tab.
2. Select the tab for the type of test you want to run: Quick, Complete, or Custom.
3. Select the Test Mode: Interactive or Unattended.
4. Choose how you want the test to be executed, either Number of Loops or Total Test Time. When
choosing to run the test over a specified number of loops, enter the number of loops to perform. If
you desire to have the diagnostic test for a specified time period, enter the amount of time in
minutes.
5. If performing a Quick Test or Complete Test, select the device to be tested from the drop-down
list. If performing a Custom Test, Click the Expand button and select the devices to be tested or
click the Check All button to select all devices.
6. Click the Begin Testing button at the bottom right corner of the screen to start the test. The Status
tab, which allows you to monitor the progress of the test, is automatically displayed during the
testing process. When the test is complete, the Status tab shows whether the device passed or
failed.
7. If errors are found, go to the Log tab and click the Error Log to display more detailed information
and recommended actions.
Status Tab
The Status tab displays the status of the selected tests. The type of test executed (Quick, Complete,
or Custom) is also displayed. The main progress bar displays the percent complete of the current set
of tests. While testing is in progress, a Cancel Testing button is displayed for use if you want to cancel
the test.
After testing has completed, the Cancel Testing button is replaced with a Retest button. The Retest
button will retest the last set of tests executed. This enables you to re-run the set of tests without having
to re-enter the data in the Test tab.
The Status tab also shows:
●
The devices being tested
●
The test status (running, passed, or failed) of each device being tested
●
The overall test progress of all devices being tested
●
The test progress for each device being tested
●
The elapsed test times for each device being tested
HP Insight Diagnostics 17
Log Tab
The Log tab contains a Test Log tab and an Error Log tab.
The Test Log displays all tests that have been executed, the number of times of execution, the number
of times failed, and the time it took to complete each test. The Clear Test Log button will clear the
contents of the Test Log.
The Error Log displays the tests for devices that have failed during the diagnostic testing and includes
the following columns of information.
●
The Device section displays the device tested.
●
The Test section displays the type of test run.
●
The Description section describes the error that the diagnostic test found.
●
The Recommended Repair will give a recommended action that should be performed to resolve
the failed hardware.
●
The Failed Count is the number of times the device has failed a test.
●
The Error Code provides a numerical code for the failure. The error codes are defined in the Help
tab.
The Clear Error Log button will clear the contents of the Error Log.
Help Tab
On the Help tab contains an HP Insight Diagnostics tab, an Error Codes tab, and a Test
Components tab.
The HP Insight Diagnostics tab contains help topics and includes search and index features.
The Error Codes tab provides a description of each numerical error code that may appear in the Error
Log tab located on the Log tab. Each code has a corresponding error Message and a Recommended
Repair action that should help solve the problem. To find an error code description quickly, enter the
code in the box at the top of the tab and click the Find Error Codes button.
The Test Components tab displays low-level information on tests that are run.
Saving and Printing Information in HP Insight Diagnostics
You can save the information displayed in the HP Insight Diagnostics Survey and Log tabs to a USB
2.0 flash drive (64MB or higher). You can not save to the hard drive. The system will automatically create
an html file that has the same appearance as the information displayed on the screen.
1. Insert a USB 2.0 flash drive (capacity must be 64MB or higher). USB 1.0 flash drives are not
supported.
2. Click Save in the bottom right corner of the screen.
3. Select Save to the floppy or Save to USB key.
4. Enter a file name in the File Name box and click the Save button. An html file will be saved to the
inserted USB flash drive.
18 Chapter 3 Computer Diagnostic Features
NOTE: Do not remove the USB key until you see a message indicating that the html file has been
written to the media.
5. Print the information from the storage device used to save it.
NOTE: To exit HP Insight Diagnostics, click the Exit Diagnostics button in the bottom left corner of
the screen then remove the Documentation and Diagnostics DVD from the optical drive.
Downloading the Latest Version of HP Insight Diagnostics
1. Go to http://www.hp.com.
2. Click the Software & Driver Downloads link.
3. Enter your product number (for example, dx2810) in the text box and press the Enter key.
4. Select your specific computer model.
5. Select your OS.
6. Click the Diagnostic link.
7. Click HP Insight Diagnostics Offline Edition.
8. Select a language and click Download.
NOTE: The download includes instructions on how to create the bootable CD.
Protecting the Software
To protect software from loss or damage, you should keep a backup copy of all system software,
applications, and related files stored on the hard drive. See the operating system or backup utility
documentation for instructions on making backup copies of data files.
Protecting the Software 19
HP Backup and Recovery Manager
The HP Backup and Recovery Manager is an easy-to-use, versatile application that allows you to back
up and recover the primary hard drive on the PC. The application works within Windows to create
backups of Windows, all applications, and all data files. Backups can be scheduled to occur
automatically at designated intervals, or they can be initiated manually. Important files can be archived
separately from regular backups.
HP Backup and Recovery Manager is preinstalled on the C: drive and creates a Recovery Partition.
Recovery Points and file backups can be copied to CD or DVD discs, while all backups can be copied
to network or secondary hard disks.
HP highly recommends that you create a Recovery Disc Set immediately before using the computer
and schedule regular automatic Recovery Point backups.
To create the Recovery Disc Set:
1. Click Start > HP Backup and Recovery > HP Backup and Recovery Manager to open the
Backup and Recovery Wizard, then click Next.
2. Select Create a set of recovery discs (Recommended) and click Next.
3. Follow the instructions in the wizard.
For more information on using HP Backup and Recovery Manager, refer to the HP Backup and Recovery
Manager User Guide by selecting Start > HP Backup and Recovery > HP Backup and Recovery
Manager Manual.
NOTE: You can order a Recovery Disc Set from HP by calling the HP support center. Go to the
following Web site, select your region, and click the Technical support after you buy link under the
Call HP heading to obtain the support center telephone number for your region.
http://welcome.hp.com/country/us/en/wwcontact_us.html
20 Chapter 3 Computer Diagnostic Features
4 Serial ATA (SATA) Drive Guidelines and
Features
NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel ATA
(PATA) drives are supported.
SATA Hard Drives
Serial ATA Hard Drive Characteristics
Number of pins/conductors in data cable 7/7
Number of pins in power cable 15
Maximum data cable length 39.37 in (100 cm)
Data interface voltage differential 400-700 mV
Drive voltages 3.3 V, 5 V, 12 V
Jumpers for configuring drive N/A
Data transfer rate 3.0 Gb/s
SATA Hard Drive Cables
SATA Data Cable
Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5
Gb/s drives.
Current HP desktop products ship with SATA 3.0 Gb/s hard drives.
SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never
bend it tighter than a 30 mm (1.18 in) radius.
The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive.
SATA Hard Drives 21
SMART ATA Drives
The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal
Computers have built-in drive failure prediction that warns the user or network administrator of an
impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure
indication parameters such as reallocated sector count, spin retry count, and calibration retry count. If
the drive determines that a failure is imminent, it generates a fault alert.
Hard Drive Capacities
The combination of the file system and the operating system used in the computer determines the
maximum usable size of a drive partition. A drive partition is the largest segment of a drive that may be
properly accessed by the operating system. A single hard drive may therefore be subdivided into a
number of unique drive partitions in order to make use of all of its space.
Because of the differences in the way that drive sizes are calculated, the size reported by the operating
system may differ from that marked on the hard drive or listed in the computer specification. Drive size
calculations by drive manufacturers are bytes to the base 10 while calculations by Microsoft are bytes
to the base 2.
Drive/Partition Capacity Limits
Maximum Size
File System Controller Type Operating System Partition Drive
FAT 32 ATA Windows 2000/XP/Vista 32 GB 2 TB
NTFS ATA Windows 2000/XP/Vista 2 TB 2 TB
22 Chapter 4 Serial ATA (SATA) Drive Guidelines and Features
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