HP dx5150 User Manual 2
service reference guide
hp business desktop dx5150 series
1st edition
This document provides information on the removal and replacement of all
parts as well as information on troubleshooting, Desktop Management, setup
utilities, PATA and SATA drives, safety, routine care, connector pin
assignments, POST error messages, and diagnostic indicator lights.
Document Part Number 361685-001
Service Reference Guide
HP Business Desktop dx5150 Series
1st Edition
Document Part Number: 361685-001
April 2005
© Copyright 2005 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice.
Microsoft, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation in the U.S. and other
countries.
Intel is a trademark of Intel Corporation in the U.S. and other countries.
Adobe, Acrobat, and Acrobat Reader are trademarks or registered trademarks of Adobe Systems Incorporated.
The only warranties for HP products and services are set forth in the express warranty statements accompanying
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
This document contains proprietary information that is protected by copyright. No part of this document may be
photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard
Company.
WARNING: Text set off in this manner indicates that failure to follow directions could result in bodily
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harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage
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to equipment or loss of information.
Service Reference Guide
HP Business Desktop dx5150 Series
First Edition (April 2005)
Document Part Number: 361685-001
Contents
1 Installing the Operating System
1.1 Installing or Upgrading Device Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
1.2 Transferring Files and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.3 Backing Up and Restoring Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.3.1 Creating a Backup File—Windows XP Professional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.3.2 Restoring from the Backup File—Windows XP Professional . . . . . . . . . . . . . . . . . . . . . . 1–2
1.4 Converting to NTFS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.5 HP Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3
2 Setup Utilities and Diagnostics Features
2.1 Power-On Self-Test (POST) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
2.2 Computer Setup (F10) Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
2.2.1 Using Computer Setup (F10) Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
2.2.2 Computer Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
2.3 Recovering the Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
2.3.1 Backing up the CMOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
2.3.2 Restoring the CMOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9
2.4 Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9
2.4.1 Detecting Diagnostics for Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9
2.4.2 Installing Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9
2.4.3 Using Categories in Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10
2.4.4 Running Diagnostic Tests in Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . 2–12
2.5 Configuration Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13
2.5.1 Installing Configuration Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13
2.5.2 Running Configuration Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13
2.6 Remote Diagnostics Enabling Agent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–14
2.6.1 Installing/Upgrading Remote Diagnostics Enabling Agent . . . . . . . . . . . . . . . . . . . . . . . 2–14
2.6.2 Running the Remote Diagnostics Enabling Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–14
2.7 Protecting the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–14
2.8 Restoring the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–14
3 Desktop Management
3.1 Initial Configuration and Deployment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Remote System Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
3.3 Software Updating and Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
3.3.1 HP Client Manager Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
3.3.2 Altiris Client Management Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3
3.3.3 System Software Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3
3.3.4 Proactive Change Notification (PCN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
3.3.5 Subscriber’s Choice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
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Contents
3.4 ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
3.4.1 Remote ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
3.4.2 HPQ Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5
3.4.3 FailSafe Boot Block ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5
3.4.4 Replicating Your Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5
3.4.5 Dual-State Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
3.4.6 World Wide Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9
3.4.7 Building Blocks and Partners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9
3.5 Asset Tracking and Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9
3.5.1 Password Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11
3.5.2 Establishing a Supervisor Password with Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 3–11
3.5.3 Establishing a User Password with Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11
3.5.4 Master Boot Record Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13
3.5.5 Before You Partition or Format the Current Bootable Disk . . . . . . . . . . . . . . . . . . . . . . 3–15
3.5.6 Cable Lock Provision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15
3.6 Fault Notification and Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15
3.6.1 Surge-Tolerant Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15
3.6.2 Thermal Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15
4 Serial and Parallel ATA Drive
Guidelines and Features
4.1 SATA Hard Drive Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.1.1 SATA Data Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.1.2 SATA Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.2 PATA Hard Drive Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.2.1 PATA Data Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3
4.2.2 PATA Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3
4.2.3 PATA Cable Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4
4.3 PATA Drive Installation Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4
4.3.1 PATA Device Classes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
4.4 ATA SMART Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
4.5 Drive Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
4.6 SATA BIOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6
4.6.1 Legacy Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6
4.6.2 Native Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7
4.7 Mixed Devices Boot and Drive Letter Ordering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7
5 Identifying the Chassis, Routine Care, and Disassembly Preparation
5.1 Chassis Designations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
5.1.1 Microtower (MT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
5.1.2 Small Form Factor (SFF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Electrostatic Discharge Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2.1 Generating Static . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
5.2.2 Preventing Electrostatic Damage to Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
5.2.3 Personal Grounding Methods and Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
5.2.4 Grounding the Work Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4
5.2.5 Recommended Materials and Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4
5.3 Operating Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
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5.4 Routine Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
5.4.1 General Cleaning Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
5.4.2 Cleaning the Computer Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6
5.4.3 Cleaning the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6
5.4.4 Cleaning the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6
5.4.5 Cleaning the Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
5.5 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
5.5.1 Power Supply Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
5.5.2 Tools and Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
5.5.3 Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
5.5.4 Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8
5.5.5 Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8
5.5.6 Lithium Coin Cell Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9
6 Removal and Replacement Procedures— Microtower (MT) Chassis
6.1 Preparation for Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1
6.2 External Security Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2
6.2.1 Installing a Cable Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2
6.2.2 Installing a Padlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2
6.3 Access Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3
6.4 Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4
6.5 Front Drive Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–5
6.5.1 5.25" Drive Bezel Blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–5
6.5.2 Diskette Drive Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6
6.5.3 3.5" Drive Bezel Blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6
6.6 Cable Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7
6.6.1 Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–8
6.7 Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–9
6.8 Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–10
6.8.1 Expansion Slot Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–10
6.8.2 PCI Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–11
6.9 Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–13
6.9.1 Drive Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–13
6.9.2 Removing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–14
6.9.3 Installing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–17
6.10 Chassis Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–20
6.11 Front I/O Panel Housing Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–21
6.12 Front I/O Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–22
6.13 Power Switch Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–23
6.14 Heatsink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–25
6.15 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.16 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–27
6.17 Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–29
6.17.1Type 1 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–30
6.17.2Type 2 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–31
6.17.3Type 3 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–32
6.18 Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–33
6.19 Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–34
. . . . . . . . 6–26
Contents
Service Reference Guide, dx5150 361685-001 v
Contents
7 Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
7.1 Preparation for Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1
7.2 External Security Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2
7.2.1 Cable Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2
7.2.2 Padlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3
7.3 Computer Access Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4
7.4 Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5
7.5 Front Drive Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6
7.6 Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7
7.7 PCI Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–8
7.8 Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–10
7.8.1 Drive Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–10
7.8.2 Cable Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–11
7.8.3 Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–13
7.8.4 Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–14
7.8.5 External 3.5-inch Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–17
7.8.6 Primary Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–19
7.9 Front I/O Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–21
7.10 Power Switch Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–22
7.11 Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–23
7.12 Chassis Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–24
7.13 Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–25
7.13.1Type 1 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–26
7.13.2Type 2 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–27
7.14 Heatsink Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–28
7.15 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–29
7.16 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.17 Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–32
. . . . . . 7–30
A Connector Pin Assignments
B Power Cord Set Requirements
C POST Error Messages
D Troubleshooting Without Diagnostics
EMemory
Index
vi 361685-001 Service Reference Guide, dx5150
Installing the Operating System
CAUTION: Do not add optional hardware or third-party devices to your computer until the operating
Ä
system is successfully installed. Doing so may cause errors and may prevent the operating system from
installing properly.
CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL
Ä
THE PROCESS IS COMPLETE. Turning off the computer during the installation process might damage the
software that runs the computer or prevent its proper installation.
The first time the computer is turned on, the operating system is automatically installed. This
takes approximately 10 minutes, depending on the system hardware configuration. At the
beginning of the installation process, you are prompted to select the appropriate language for the
operating system. Read and follow the instructions that appear on the screen to complete the
installation.
If the computer shipped with more than one operating system language on the hard drive, the
✎
installation process could take up to 60 minutes.
During this process, do not turn off your computer unless you are directed to do so.
1
1.1 Installing or Upgrading Device Drivers
To install hardware devices such as a printer, a display adapter, or network adapter after the
operating system installation is completed, the operating system needs access to the appropriate
software drivers for the devices.
If prompted for the I386 directory, replace the path specification with C:\i386, or click Browse in
the dialog box to locate the i386 folder. This action points the operating system to the appropriate
drivers.
Obtain the latest support software, including support software for the operating system from
www.hp.com. Click support & drivers, select Download drivers and software, enter the model
number of the computer, and press
You can also obtain the latest support software on CD. The following Web site provides
information about purchasing a support software CD subscription:
http://h18000.www1.hp.com/support/files/desktops/us/purchase.html
If the computer has an optical CDRW drive, install the appropriate application to allow you to
✎
write to the drive. To install the application, double-click the Setup Software icon on the desktop
or the application launcher and select the Easy CD Creator and Direct CD options when
prompted.
Enter.
Service Reference Guide, dx5150 361685-001 1–1
Installing the Operating System
1.2 Transferring Files and Settings
Use the Microsoft Windows XP Files and Settings Transfer Wizard to move files and settings
from an old computer to a new one. Click Start > All Programs > Accessories > System Tools
> Files and Settings Transfer Wizard.
1.3 Backing Up and Restoring Files
1.3.1 Creating a Backup File—Windows XP Professional
1. Click Start > All Programs > Accessories > System Tools > Backup.
2. Use the Backup or Restore Wizard to create a backup file or tape.
You can save a backup file to a hard disk, a floppy disk, CD, USB flash media device, tape drive,
✎
or to any other removable or nonremovable media.
1.3.2 Restoring from the Backup File—Windows XP Professional
1. Click Start > All Programs > Accessories > System Tools > Backup.
2. Use the Backup or Restore Wizard to restore files from a backup file.
A backup file can be saved on a hard disk, a floppy disk, CD, USB flash media device, tape drive,
✎
or any other removable or nonremovable media.
1.4 Converting to NTFS
Windows XP Professional
To convert a FAT or FAT32 volume to NTFS,
1. Click Start > All Programs > Accessories > Command Prompt.
2. Type convert drive_letter: /fs:ntfs (where drive_letter is the volume to be converted) and
Enter.
press
1–2 361685-001 Service Reference Guide, dx5150
1.5 HP Software
The Microsoft Windows XP Professional operating system is preinstalled on the computer and
will be configured automatically the first time the computer is turned on. The following HP
software may also be installed at that time on selected models:
■ Computer Setup Utilities
■ HP Support Software including device drivers
■ Configuration Record
■ Online Safety & Comfort Guide
■ Power Management with energy saver features
■ Security Management tools
■ Software Support Management tools
Certain drivers and utilities are available only in selected languages. You can obtain the latest
version of these files, in English and selected other languages, in one of three ways:
■ Support Software CD
■ HP Web site at www.hp.com
Installing the Operating System
■ Restore Plus! CD, which is supplied with many HP models
Additional HP software may be required in certain situations.
✎
Service Reference Guide, dx5150 361685-001 1–3
Installing the Operating System
1–4 361685-001 Service Reference Guide, dx5150
Setup Utilities and Diagnostics Features
Setup Utilities (F10) and diagnostic features provide information needed about the computer
system when contacting Customer Support. You can also use these tools to:
■ Change factory default settings and to set or change the system configuration, which may be
necessary when you add or remove hardware.
■ Determine if all of the devices installed on the computer are recognized by the system and
are functioning properly.
■ Determine information about the operating environment of the computer.
■ Solve system configuration errors detected but not automatically fixed during the Power-On
Self-Test (POST).
■ Establish and manage passwords and other security features.
■ Establish and manage energy-saving timeouts.
All features identified in this chapter may not be available on all HP products.
✎
2
2.1 Power-On Self-Test (POST)
POST is a series of diagnostic tests that runs automatically when the system is turned on. POST
checks the following items to ensure that the computer system is functioning properly:
■ Keyboard
■ Memory modules
■ Diskette drives
■ All mass storage devices
■ Processors
■ Controllers
If the Power-On Password is set, a text box password prompt appears on the screen while POST
✎
is running. You must enter the password before continuing. Refer to Chapter 3,
“Initial Configuration and Deployment.” for information on setting, deleting, or bypassing the
password.
If POST finds an error in the system, an audible and/or visual message occurs. For POST error
messages and their solutions, refer to Appendix C, “POST Error Messages.”
Section 3.1,
Service Reference Guide, dx5150 361685-001 2–1
Setup Utilities and Diagnostics Features
2.2 Computer Setup (F10) Utilities
Use Computer Setup (F10) Utility to do the following:
■ Change factory default settings.
■ Set the system date and time.
■ Set, view, change, or verify the system configuration, including settings for processor,
graphics, memory, audio, storage, communications, and input devices.
■ Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives,
or USB flash media devices.
■ Enable or disable Quick Power-On Self Test, which is faster than a full boot but does not run
all of the diagnostic tests run during a full boot.
■ Enter the Asset Tag or property identification number assigned by the company to this
computer.
■ Establish a supervisor password that controls access to Computer Setup (F10) Utility and the
settings described in this section.
■ Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or
embedded NIC, so that they cannot be used until they are unsecured.
■ Enable or disable Master Boot Record (MBR) Security.
■ Enable or disable removable media boot ability.
■ Enable or disable legacy diskette write ability (when supported by hardware).
2.2.1 Using Computer Setup (F10) Utilities
You can only access Computer Setup by turning the computer on or restarting the system.
To access the Computer Setup Utilities menu, complete the following steps:
1. Turn on or restart the computer. If you are in Microsoft Windows, click Start >
Shut
Down > Restart.
2. As soon as the computer is turned on, press and hold the F10 key until you enter
Computer
If you do not press the F10 key at the appropriate time, you must restart the computer and press
✎
and hold the F10 key again to access the utility.
3. The Computer Setup Utility screen is divided into seven menu headings:
❏ System Information
❏ Standard CMOS Features
❏ Advanced BIOS Features
Setup.
❏ Advanced Chipset Features
❏ Integrated Peripherals
❏ Power Management Setup
❏ PnP/PCI Configurations
2–2 361685-001 Service Reference Guide, dx5150
Setup Utilities and Diagnostics Features
Six action choices are listed on the Computer Setup Utility screen:
❏ PC Health Status
❏ Load Optimized Defaults
❏ Set Supervisor Password
❏ Set User Password
❏ Save & Exit Setup
❏ Exit Without Saving
Use the arrow keys to select the appropriate heading, and then press Enter. Use the arrow
(up and down) keys to select the option you want, and then press
previous screen, press
Esc.
Enter. To return to the
4. To apply and save changes, press F10 or select Save & Exit Setup on the Computer Setup
Utility screen and press
Enter.
If you have made changes that you do not want applied, select Exit Without Saving and
Enter.
press
CAUTION: Do NOT turn computer power OFF while the ROM is saving F10 Computer Setup changes
Ä
because the CMOS could become corrupted. It is safe to turn off the computer only after exiting the F10
Setup screen.
Service Reference Guide, dx5150 361685-001 2–3
Setup Utilities and Diagnostics Features
2.2.2 Computer Setup Menu
Computer Setup
Heading Option Description
System
Information
Standard
CMOS
Features
Displays Product Name
Processor Type
Cache Size
Memory Size
System ROM
Integrated MAC
UUID
System Serial #
Asset Tracking Number
Enter Asset Tag No.
Date (mm:dd:yy) Allows you to set system date.
Time (hh:mm:ss) Allows you to set system time.
IDE Channel 0 Master
IDE Channel 0 Slave
SATA IDE Channel 1
Master
SATA IDE Channel 2
Master
For each, allows you to:
• HDD Self-Test (SATA only)
•SMART Status Check
•HDD Short Self-Test
•HDD Extended Self-Test
• IDE Auto-Detection
• Extended IDE Drive
•None
•Auto
• Access Mode
•CHS (PATA only)
•LBA (PATA only)
•Large
•Auto
Drive A Identifies the highest capacity media type accepted by
the diskette drive.
Halt On Allows you to set at:
•All Errors
•No Errors
• All, but Keyboard
• All, but Diskette
• All, but Diskette/Keyboard
POST Delay Allows you to set a POST delay.
Support for specific Computer Setup options may vary depending on the hardware configuration.
✎
2–4 361685-001 Service Reference Guide, dx5150
Computer Setup (Continued)
Heading Option Description
Setup Utilities and Diagnostics Features
Advanced
BIOS Features
Removable Device Boot
Seq.
Hard Disk Boot Seq. Allows you to specify the order of attached hard drive
CD-ROM Boot Seq. Allows you to specify the order in which attached
Network Boot Seq. Allows you to specify the order in which network devices
MBR Security Enables/disables the VIRUS warning feature for IDE Hard
Quick Power On Self Test Enables/disables the system to skip certain tests while
Allows you to specify the order in which attached devices
(such as an FDD, an LS120, or a Zip Drive) are checked
for a bootable operating system image.
devices (such as USB HDD storage, USB2 DriveKey, or
USB flash media). The first drive in the order has priority
in the boot sequence and is recognized as drive C (if any
devices are attached).
CD-ROM drives (including USB ODD) are checked for a
bootable operating system image.
(including UP NIC cards) are checked for a bootable
operating system image.
Disk boot sector protection.
When this function is enabled and someone attempts to
write data into this area, the BIOS responds with a
warning message on screen and an alarm beep.
booting.
Enabling this feature decreases the time required to boot
the system.
First Boot Device
Second Boot Device
Third Boot Device
Fourth Boot Device
Boot Up NumLock Status Allows you to set the default NumLock status on or off.
Security Option Allows you to set to either Always or Setup.
APIC Mode Enables/disables the APIC support.
MPS Version Control for
OS
HDD S.M.A.R.T. Capability Enables/disables SMART capability on the hard drive.
ASF Support Enables/disables ASF
BIOS Write Protection Enables/disables BIOS write protection.
Advanced
Chipset
Features
Support for specific Computer Setup options may vary depending on the hardware configuration.
✎
UMA Frame Buffer Size Allows you to set the size of the UMA frame buffer.
Allows you to specify which devices will boot first,
second, third, and fourth.
MS-DOS drive lettering assignments may not apply
✎
after a non-MS-DOS operating system has started.
Allows you to set the MPS version for the OS.
Service Reference Guide, dx5150 361685-001 2–5
Setup Utilities and Diagnostics Features
Computer Setup (Continued)
Heading Option Description
Advanced
Chipset
Features
(continued)
Integrated
Peripherals
Video Display Devices Allows you to set to:
•Auto
•CRT only
•DFP only
•CRT Force, DFP Auto
Init Display First Allows you to select the primary VGA source.
Surroundview Allows you to enable/disable Surroundview only if PCI-E
GFX add-on card is ATI. Provides support for up to three
independent monitors (available with the unified drivers).
Auto Detect PCI Clk Enables/disables PCI Clk auto detection.
Spread Spectrum Enables/disables spread spectrum.
South OnChip PCI Device Allows you to enable/disable:
• On Chip IDE Controller
•Onboard AC97 Audio
•Onboard Chip SATA
•SATA Disabled
• IDE Controller (non-RAID)
• RAID Controller
•Onboard LAN
•Onboard LAN Boot ROM
OnChip USB Controller Enables/disables the USB controller.
USB Legacy Support Enables or disables the USB Legacy feature.
Front Panel USB Port Enables/disables the front panel USB port and the two
USB ports located on the back of the computer under the
NIC connector.
Onboard FDC Controller Enables/disables onboard FDC controller.
Onboard Serial Port Allows you to disable or select setting for the onboard
serial port.
Onboard Parallel Port Allows you to disable or select setting for onboard
parallel port.
Parallel Port Mode Allows you to select parallel port mode.
ECP Mode Use DMA If Parallel Port Mode is set to ECP or ECP+EPP, allows you
to set the ECP Mode Use DMA to 1 or 3.
Power
Management
Setup
Support for specific Computer Setup options may vary depending on the hardware configuration.
✎
ACPI Function Enables/disables ACPI functions.
ACPI Suspend Type Allows you to set type of ACPI suspend.
MODEM Use IRQ Select IRQ for the device.
2–6 361685-001 Service Reference Guide, dx5150
Computer Setup (Continued)
Heading Option Description
Setup Utilities and Diagnostics Features
Power
Management
Setup
(continued)
PnP/PCI
Configurations
After AC Power Loss Allows you to select:
• Last State
•On
•Off
PowerOn by PCI Card Enables/disables capability of powering on by PCI card.
AMD Cool’n’Quiet Allows you to set the AMD Cool’n’Quiet to auto or to
disable it.
RTC Alarm Resume Enables/disables resumption of RTC alarm.
Date (of Month) If RTC Alarm Resume is enabled, allows you to select the
day of the month for resumption of RTC alarm.
Resume Time (hh:mm:ss) If RTC Alarm Resume is enabled, allows you to select
what time the RTC alarm will resume.
Reset Configuration Data Enables/disables automatic reconfiguration.
Default is Disabled. Select Enabled to reset Extended
System Configuration Data (ESCD) when you exit Setup,
if you have installed a new add-on and the system
reconfiguration has caused such a serious conflict that the
OS cannot boot.
Resources Controlled By Allows you to select whether resources are controlled
automatically or manually.
BIOS can automatically configure all the boot and
Plug-and-Play-compatible devices. If you choose Auto,
you cannot select IRQ DMA and memory base address
fields, since BIOS automatically assigns them.
IRQ Resources
• IRQ-3 assigned to
• IRQ-4 assigned to
• IRQ-5 assigned to
• IRQ-7 assigned to
• IRQ-10 assigned to
• IRQ-11assigned to
• IRQ-12assigned to
• IRQ-14assigned to
• IRQ-15assigned to
Assign IRQ for VGA Enables/disables capability of assigning IRQ for VGA.
Assign IRQ for USB Enables/disables capability of assigning IRQ for USB.
Support for specific Computer Setup options may vary depending on the hardware configuration.
✎
Service Reference Guide, dx5150 361685-001 2–7
When resources are controlled manually, allows you to
assign each system interrupt a type, depending on the
type of device using the interrupt.
Legacy ISA for devices compliant with the original PC AT
bus specification, PCI/ISA PnP for devices compliant with
the Plug and Play standard whether designed for PCI or
ISA bus architecture.
Setup Utilities and Diagnostics Features
Computer Setup (Continued)
Heading Option Description
PC Health
Status
Load
Optimized
Defaults
Set Supervisor
Password
Set User
Password
Save & Exit
Setup
Exit Without
Saving
System Information Lists:
•CPU Temperature
•System Temperature
•CPU Fan Speed
• System Fan Speed
• System Fan Fail Check (enable/disable)
• Fan Control (auto/disable)
Allows you to reset Computer Setup to factory defaults.
Allows you to establish a password to control access to
Computer Setup. Allows you to boot computer and
change Computer Setup.
Allows you to establish a password to control access to
the computer. Allows you to boot the computer and view
Computer Setup.
Allows you to save current settings and exit Computer
Setup.
Allows you to exit Computer Setup without saving
changes.
Support for specific Computer Setup options may vary depending on the hardware configuration.
✎
2.3 Recovering the Configuration Settings
Recovering the configuration settings established in the Computer Setup (F10) Utility requires
that you first back up the settings before a recovery is needed.
The CMOS Save/Load utility ROMPAQ can be found at
and drivers for the HP Business Desktop dx5150. Download the ROMPAQ files into a folder on
a removable storage device. It is recommended that you save any modified computer
configuration settings to a diskette, a USB flash media device, or a diskette-like device (a storage
device set to emulate a diskette drive), and save the diskette or device for possible future use.
2.3.1 Backing up the CMOS
1. Make sure the computer you want to back up is turned on. Connect the removable storage to
the computer.
2. In Windows, click Start > Run, type CMD, and click OK to open a DOS
command
3. Type N:\folder\BIOS.exe SAVE:ABC001.DAT (where N is the drive letter of the
removable storage) to save the CMOS setting to the removable storage device.
window.
http://www.hp.com under the support
2–8 361685-001 Service Reference Guide, dx5150
2.3.2 Restoring the CMOS
1. Make sure the target computer is turned on. Connect the removable storage to the
computer.
target
2. In Windows, click Start > Run, type CMD, and click OK. to open a DOS
command
3. Type N:\folder\BIOS.exe LOAD:ABC001.DAT (where N is the drive letter of the
removable storage) to load the custom CMOS setting onto the target system.
window.
2.4 Diagnostics for Windows
The Diagnostics for Windows (DFW) utility allows you to view information about the hardware
and software configuration of the computer while running Microsoft Windows XP. It also allows
you to perform hardware and software tests on the subsystems of the computer.
When you invoke Diagnostics for Windows, the current configuration of the computer is shown
on the Overview screen. There is access from this screen to several categories of information
about the computer and the Test tab. You can save to a file or print the information in every
screen of the utility.
To test all subsystems, you must log in as the administrator. If you do not log in as the
✎
administrator, you will be unable to test some subsystems. The inability to test a subsystem is
indicated by an error message under the subsystem name in the Test window or by shaded check
boxes that you cannot select.
Setup Utilities and Diagnostics Features
Use Diagnostics for Windows in the following instances to:
■ Determine if all the devices installed on the computer are recognized by the system and
functioning properly. Running tests is optional but recommended after installing or
connecting a new device.
■ Third party devices not supported by HP may not be detected. Save, print, or display the
information generated by the utility.
2.4.1 Detecting Diagnostics for Windows
Some computers ship with the Diagnostics for Windows preloaded, but not preinstalled.
To determine whether Diagnostics for Windows is installed:
1. Access the location of the Diagnostics icons in Windows XP Home or Windows XP
Professional by selecting Start > Control Panel > Performance and Maintenance.
2. If icons for Configuration Record and Diagnostics for Windows are present, the Diagnostics
for Windows utility is installed. If the icons are not present, the utility is either not preloaded
or not installed.
2.4.2 Installing Diagnostics for Windows
If Diagnostics for Windows is not preloaded, you can download the Diagnostics for Windows
SoftPaq from the following Web site:
http://www.hp.com/support/files
Service Reference Guide, dx5150 361685-001 2–9
Setup Utilities and Diagnostics Features
Once you download the software onto the hard drive, install the software as follows:
1. Close all Windows applications.
2. Install the Diagnostics for Windows utility:
❏ In Windows XP, select Start > Setup Software icon. Select Diagnostics for Windows,
click Next, then follow the instructions on the screen.
❏ If the Setup Software icon is not on the Desktop or on the Start menu, run the Setup
program from the C:\CPQAPPS\DIAGS directory or select Start > Run and type the
following in the command line: C:\CPQAPPS\DIAGS\SETUP.
3. Click Next to install Diagnostics for Windows.
4. After the program has finished installing, you may be prompted to restart the computer, or
the computer may automatically restart. If prompted, click Finish to restart the computer or
Cancel to exit the program. You must restart the computer to complete the installation of
Diagnostics for Windows.
If you want to upgrade an existing version of Diagnostics for Windows installed on the
✎
computer, visit
desired software and download the latest version. Execute the downloaded file and select Repair
to update the installed version. This will cause the new version to overwrite the old version.
http://www.hp.com/support/files and click on an applicable product. Locate the
2.4.3 Using Categories in Diagnostics for Windows
To use categories:
1. Click Start > HP Information Center > Diagnostics for Windows. You can also select the
Diagnostics for Windows icon, located in the Control Panel.
The screen displays the overview of the computer hardware and software.
❏ In Windows 2000 Professional, select Start > Settings > Control Panel, then select
Diagnostics for Windows.
❏ In Windows XP Home and Windows XP Professional, select Start > Control Panel >
Performance and Maintenance, then select Diagnostics for Windows.
2. For specific hardware and software information, select a category from the Categories
pull-down menu or the appropriate icon on the toolbar.
As the cursor moves over the toolbar icons, Windows displays the corresponding category name.
✎
3. To display more detailed information in a selected category, click More in the Information
Level box in the lower left corner of the window or click Level at the top of the screen, and
then select More.
4. Review, print, and/or save this information as desired.
❏ To print the information, click File > Print. Select one of the following options:
Detailed Report (All Categories), Summary Report (All Categories), or Current
Category. Click OK to print the report you selected.
❏ To save the information, click File > Save As. Select one of the following options:
Detailed Report (All Categories), Summary Report (All Categories), or Current
Category. Click OK to save the report you selected.
5. To exit Diagnostics for Windows, on the File menu, click Exit.
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Setup Utilities and Diagnostics Features
Menu Bar—File, Categories, Navigation, Level, Tab, Help
At the top of the Diagnostics for Windows screen is a menu bar consisting of six pull-down
menus. Select a menu for the following system information:
■ File—Save As, Print, Printer Setup, Exit.
■ Categories.
❏ System—System board, ROM, date, and time.
❏ Asset Control—Asset tag, system serial number, and processor.
❏ Input Devices—Keyboard, mouse, and joystick(s).
❏ Communication—Ports.
❏ Storage—Storage drives.
❏ Graphics—Graphics.
❏ Memory—System board and Windows memory.
❏ Multimedia—Optical storage (CD, DVD, and so on) and audio.
❏ Windows—Windows.
❏ Architecture—PCI Device.
❏ Resources—IRQ, I/O, and Memory Map.
❏ Health—Status of system temperature and hard drives.
❏ Miscellaneous—CMOS, DMI, BIOS, System, Product Name, and Serial Number.
■ Navigation—Previous Category (F5), Next Category (F6).
■ Level—Less (F7), More (F8) <information on the screen>.
■ Ta b.
❏ Overview—Displays general information about the computer. This window is displayed
when first starting the utility. The left side of the window shows hardware information,
while the right side shows software information.
❏ Test—Allows you to choose various parts of the system to test. You can also choose the
type of test and testing
❏ Status—Displays the status of each test in progress. You can cancel testing by clicking
mode.
the Cancel Testing button.
❏ Log—Displays a log of tests for each device.
❏ Error—Displays any errors that occurred during device testing. The window lists the
device being tested, the type and number of errors, and the error code.
■ Help—Contents, How to use Help, About.
Service Reference Guide, dx5150 361685-001 2–11
Setup Utilities and Diagnostics Features
2.4.4 Running Diagnostic Tests in Diagnostics for Windows
To run diagnostic tests:
1. Click Start > HP Information Center > Diagnostics for Windows.
Alternately, you can access Diagnostics for Windows using the Control Panel.
The screen displays the overview of the computer hardware and software. Five tabs are
displayed below the row of icons: Overview, Test , Status, Log, and Error.
2. Click the Te st tab, or click Tab at the top of the screen and select Tes t.
3. Select one of the following options:
❏ Quick Test—Runs a quick, general test on each device. Requires no user intervention if
Unattended Mode is selected.
❏ Complete Test—Runs maximum testing of each device. The user can select Interactive
Mode or Unattended Mode.
❏ Custom Test—Runs only the tests you select. To select specific devices or tests, find the
device in the list, then select the check box beside each test. When selected, a red check
mark is displayed in the box. Some tests selected may require user intervention.
To test all subsystems, you must log in as the administrator. If you do not log in as the
✎
administrator, you will be unable to test some subsystems. The inability to test a subsystem is
indicated by an error message under the subsystem name in the Test window or by shaded boxes
that you cannot check.
4. Select Interactive Mode or Unattended Mode. In Interactive Mode, the diagnostic software
prompts you for any required input during tests. Some tests require interaction and display
errors or halt testing if selected in conjunction with Unattended Mode.
❏ Interactive Mode provides maximum control over the testing process. You determine
whether the test passed or failed. The software may prompt you to insert or remove
devices.
❏ Unattended Mode does not display prompts. The software displays all discovered errors
when testing is complete.
5. Click the Begin Testing button at the bottom of the window. Test Status is displayed,
showing the progress and result of each test. For more details on the tests run, click the Log
tab or click Tab at the top of the screen and select Log.
6. To view a test report, select one of three tabs:
❏ Status—Summarizes the tests run, passed, and failed during the current testing session.
❏ Log—Lists tests run on the system, the numbers of times each test has run, the number
of errors found on each test, and the total run time of each test.
❏ Error—Lists all errors found on the computer with their error codes.
7. To save a test report:
❏ Select the Log tab, then click Save to save a Log tab report.
❏ Select the Error tab, then click Save to save an Error tab report.
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8. To print a test report:
❏ If the report is on the Log tab, on the File menu, click Save As, and then print the file
from the selected folder.
❏ If the report is on the Error tab, select the Error tab, and then click Print.
9. If errors are found, click the Error tab to display more detailed information and
recommended actions.
10. Click Print or save the error information for future reference.
11. To exit Diagnostics for Windows, on the File menu, click Exit.
2.5 Configuration Record
The Configuration Record utility is a windows-based information-gathering tool that gathers
critical hardware and software information from various computer subsystems. The information
includes such things as the ROM, asset tag, processor, physical drives, PCI devices, memory,
graphics, operating system version number, operating system parameters, and the operating
system startup files to give a complete view of the computer. Configuration Record provides a
means for automatically identifying and comparing configuration changes, and has the ability to
maintain a configuration history. You can save the information as a history of multiple sessions.
Setup Utilities and Diagnostics Features
This utility allows the resolution of problems without taking the computer offline and assists in
maximizing the computer availability. The information obtained by the utility is useful in
troubleshooting system problems and streamlines the service process by enabling quick and easy
identification of system configurations.
The utility displays it findings in a Now.log file. If the original Base.log file is present in the
cpqdiags directory, the Base.log file is displayed next to the Now.log file in a split window with
the differences between the two highlighted in the color red.
2.5.1 Installing Configuration Record
The Configuration Record is part of Diagnostics for Windows and is automatically installed at
the same time as Diagnostics for Windows.
2.5.2 Running Configuration Record
To run this program:
1. Click Start > HP Information Center > Configuration Record.
Alternately, you can access Diagnostics for Windows using the Control Panel.
The Configuration Record utility has two view options: Show Changed Items Only and Show
✎
All. The default view is Show
color red since it shows only the differences. Switching to Show All displays the complete,
comprehensive view of the system.
Changed Items Only, therefore all the text is displayed in the
2. The default view is Show Changed Items Only. To view all the information gathered by
Configuration Record, click View at the top of the window and select Show All, or click the
Show All Items icon.
3. To save the information in the left or right window, select File > Save Window File and
then select Left Window File or Right Window File.
Service Reference Guide, dx5150 361685-001 2–13
Setup Utilities and Diagnostics Features
Saving the configuration of the computer periodically allows you to keep a history of the
✎
configuration. This history may be useful to you in the future if the system encounters a problem
that requires debugging.
4. To exit Configuration Record, on the File menu, click Exit.
2.6 Remote Diagnostics Enabling Agent
This utility provides a Web browser interface to Diagnostics for Windows. It enables remote
control of the diagnostics and facilitates easy transfer of computer information from remote
machines to a service provider.
The Remote Diagnostics Enabling Agent captures hardware configuration and provides the
ability to perform tests remotely to diagnose computer problems. In addition, the Remote
Diagnostics Enabling Agent identifies any computer hardware device problems signaled by the
HP Management Agents. The Remote Diagnostics Enabling Agent automatically selects these
hardware devices for testing.
The Remote Diagnostics Enabling Agent only works if Diagnostics for Windows is installed.
✎
The Remote Diagnostics Enabling Agent is pre-loaded on some computers and is available
through a SoftPaq at http://www.hp.com under Support and Drivers.
2.6.1 Installing/Upgrading Remote Diagnostics Enabling Agent
1. Visit http://www.hp.com/support/files and select the applicable product.
2. Locate the appropriate software and download the latest version.
3. Execute the downloaded file. If you are upgrading an existing version, select Repair for the
new version to overwrite the old version.
2.6.2 Running the Remote Diagnostics Enabling Agent
1. Select the Remote Diagnostics icon located in the Control Panel.
The Remote Diagnostics Enabling Agent allows you to run Diagnostic Test or the Configuration
✎
Record in a browser window. You can run both of these utilities remotely or locally.
2. To exit Remote Diagnostics, on the File menu, click Close.
2.7 Protecting the Software
To protect software from loss or damage, you should keep a backup copy of all system software,
applications, and related files stored on the hard drive. See the operating system or backup utility
documentation for instructions about making backup copies of data files.
2.8 Restoring the Software
You can restore the Windows operating system and software to its original state using the
Restore CD. See the Restore CD for complete instructions.
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Desktop Management
HP Intelligent Manageability provides standards-based solutions for managing and controlling
desktops, workstations, and notebook PCs in a networked environment.
The key capabilities and features of desktop management are:
■ Initial configuration and deployment
■ Remote system installation
■ Software updating and management
■ ROM flash
■ Asset tracking and security
■ Fault notification and recovery
Support for specific features described in this guide may vary by model or software version.
✎
3
3.1 Initial Configuration and Deployment
HP computers come with a preinstalled system software image. After a brief software
“unbundling” process, the computer is ready for use.
You can deploy a customized software image by:
■ Installing additional software applications after unbundling the preinstalled software image.
■ Using software deployment tools, such as Altiris Deployment Solutions
preinstalled software with a customized software image.
■ Using a disk cloning process to copy the contents from one hard drive to another.
The best deployment method depends upon your information technology environment and
processes. The PC Deployment section of the Solutions and Services Web site
(http://h18000.www1.hp.com/solutions/pcsolutions)
best deployment method.
The Restore Plus! CD, ROM-based setup, and ACPI hardware provide further assistance with
recovery of system software, configuration management and troubleshooting, and power
management.
provides information to help you select the
TM
, to replace the
Service Reference Guide, dx5150 361685-001 3–1
Desktop Management
3.2 Remote System Installation
Remote System Installation allows you to start and set up your system using the software and
configuration information located on a network server by initiating the Preboot Execution
Environment (PXE). The Remote System Installation feature is usually used as a system setup
and configuration tool, and can be used for the following tasks:
■ Formatting a hard drive.
■ Deploying a software image on one or more new PCs.
■ Remotely updating the system BIOS in flash ROM. See Section 3.4.1, “Remote ROM
Flash.”
■ Configuring the system BIOS settings.
To initiate Remote System Installation, press F12 when the F12 = Network Service Boot
message appears in the lower-right corner of the HP logo screen. Follow the instructions on the
screen to continue the process. The default boot order is a BIOS configuration setting that you
can change to always attempt to PXE boot.
3.3 Software Updating and Management
HP provides several tools for managing and updating software on desktops and workstations—
HP Client Manager Software, Altiris Client Management Solution; System Software Manager;
HP Proactive Notification; and ActiveUpdate.
3.3.1 HP Client Manager Software
HP Client Manager Software (HP CMS) tightly integrates HP Intelligent Manageability
technology within Altiris to provide superior hardware management capabilities for HP access
devices that include:
■ Detailed views of hardware inventory for asset management
■ PC health check monitoring and diagnostics
■ Proactive notification of changes in your hardware environment
■ Web-accessible reporting of business critical details such as machines with thermal
warnings, memory alerts, and more
■ Remote updating of system software such as device drivers and ROM BIOS
■ Remote changing of boot order
■ System BIOS setting configuration
For more information on the HP Client Manager, visit
http://h18000/www1.hp.com/im/client_mgr.html.
3–2 361685-001 Service Reference Guide, dx5150
3.3.2 Altiris Client Management Solutions
HP and Altiris have partnered to provide comprehensive, tightly integrated systems management
solutions to reduce the cost of owning HP client PCs. HP Client Manager Software is the
foundation for additional Altiris Client Management Solutions that address:
■ Inventory and Asset Management
❏ SW license compliance
❏ PC tracking and reporting
❏ Lease contract, fixing asset tracking
■ Deployment and Migration
❏ Windows 2000/XP migration
❏ System deployment
❏ Personality migrations
■ Help Desk and Problem Resolution
❏ Managing help desk tickets
❏ Remote troubleshooting
Desktop Management
❏ Remote problem resolution
❏ Client disaster recovery
■ Software and Operations Management
❏ Ongoing desktop management
❏ HP system SW deployment
❏ Application self-healing
For more information and details on how to download a fully-functional 30-day evaluation
version of the Altiris solutions, visit
http://h18000.www1.hp.com/im/prodinfo.html#deploy.
On selected desktop and notebook models, an Altiris management agent is included as part of the
factory-loaded image. This agent enables communication with the Altiris Development Solution,
which you can use to complete new hardware deployment or personality migration to a new
operating system using easy-to-follow wizards. Altiris solutions provide easy-to-use software
distribution capabilities. When used in conjunction with System Software Manager, or HP Client
Manager Software, administrators can also update ROM BIOS and device driver software from a
central console.
For more information, visit
http://www.hp.com/go/easydeploy.
3.3.3 System Software Manager
System Software Manager (SSM) lets you update system-level software on multiple systems
simultaneously. When executed on a PC client system, SSM detects both hardware and software
versions, then updates the appropriate software from a central repository, also known as a file
store. Driver versions supported by SSM are denoted with a special icon on the driver download
Web site and on the Support Software CD. To download the utility or to obtain more information
on SSM, visit
http://h18000.www1.hp.com/im/ssmwp.html.
Service Reference Guide, dx5150 361685-001 3–3
Desktop Management
3.3.4 Proactive Change Notification (PCN)
The Proactive Change Notification program uses the Subscriber's Choice Web site to proactively
and automatically send you:
■ Proactive Change Notification (PCN) emails informing you of hardware and software
changes to most commercial computers and servers, up to 60 days in advance.
■ E-mail containing Customer Bulletins, Customer Advisories, Customer Notes, Security
Bulletins, and Driver alerts for most commercial computers and servers.
You create your own profile to ensure that you only receive the information relevant to your IT
environment. To learn more about the Proactive Change Notification program and create your
custom profile, visit
http://www.hp.com/go/pcn.
3.3.5 Subscriber’s Choice
Subscriber’s Choice is a client-based service from HP. Based on your profile, HP will supply you
with personalized product tips, feature articles, and/or driver and support alerts/notifications.
Subscriber’s Choice Driver and Support Alerts/Notifications will deliver e-mails notifying you
that the information you subscribed to in your profile is available for review and retrieval. To
learn more about Subscriber’s Choice and create a custom profile, visit
http://www.hp.com/go/pcn.
3.4 ROM Flash
The computer comes with a reprogrammable flash ROM (read only memory). By establishing a
setup password in Computer Setup (F10) Utility, you can protect the ROM from unintentional
updates or overwrites. This protection is important to ensure the operating integrity of the
computer. Should you need or want to upgrade your ROM, you may:
■ Order an upgraded ROMPaq™ diskette from HP.
■ Download the latest ROMPaq images from http://www.hp.com/support/files.
CAUTION: For maximum ROM protection, establish a setup password. The setup password prevents
Ä
unauthorized ROM upgrades. System Software Manager allows the system administrator to set the setup
password on one or more PCs simultaneously. For more information, visit
http://www.hp.com/go/ssm.
3.4.1 Remote ROM Flash
Remote ROM Flash allows the system administrator to safely upgrade the ROM on remote HP
computers directly from the centralized network management console. Enabling the system
administrator to perform this task remotely on multiple computers and personal computers
results in a consistent deployment of and greater control over HP PC ROM images over the
network.
The computer must be powered on, or turned on through Remote Wakeup, to take advantage of
✎
Remote ROM Flash.
For more information on Remote ROM Flash, refer to the HP Client Manager Software or
System Software Manager at
3–4 361685-001 Service Reference Guide, dx5150
http://h18000.www1.hp.com/im/prodinfo.html.
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