HP (Hewlett-Packard) dx2250 User Manual

Service Reference Guide

HP Compaq dx2250 Business PC

Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

Service Reference Guide

Business PCs

First Edition (November 2006)

Document Part Number: 440319–001

About This Book

WARNING! Text set off in this manner indicates that failure to follow directions could result in

bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in

damage to equipment or loss of information.

NOTE: Text set off in this manner provides important supplemental information.

ENWW iii

iv About This Book ENWW

Table of contents

Index ................................................................................................................................................................. 153

ENWW v

vi ENWW

1 Install the Operating System

CAUTION: Do not add optional hardware or third-party devices to your computer until the

operating system is successfully installed. Doing so may cause errors and may prevent the operating system from installing properly. Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE. Turning off the computer during the installation process might damage the software that runs the computer or prevent its proper installation.

NOTE: Be sure there is a 10.2-cm (4-inch) clearance at the back of the unit and above the

monitor to permit the required airflow.

The first time the computer is turned on, the operating system is automatically installed. This takes approximately 10 minutes, depending on the operating system being installed. Carefully read and follow the instructions that appear on the screen to complete the installation.

NOTE: If the computer shipped with more than one operating system language on the hard

drive, the installation process could take up to 60 minutes.

If the computer was not shipped with a Microsoft operating system, some portions of this documentation do not apply. For complete operating system installation and configuring instructions, refer to the operating system documentation. Additional information is available in online help.

Microsoft security updates are available on the Microsoft Web site.

Installing or Upgrading Device Drivers

When installing optional hardware devices after the operating system installation is complete, you must also install the drivers for each of the devices.

If prompted for the i386 directory, replace the path specification with C:\i386, or use the Browse button in the dialog box to locate the i386 folder. This action points the operating system to the appropriate drivers.

Obtain the latest support software, including support software for the operating system from

http://www.hp.com/support. Select your country and language, select Download drivers and

software, enter the model number of the computer, and press Enter.

Transferring Files and Settings

Use the Microsoft Windows XP Professional/Home Files and Settings Transfer Wizard to move files and settings from the old computer to the new one. Click Start > All Programs > Accessories > System

ENWW Installing or Upgrading Device Drivers 1

Tools > Files and Settings Transfer Wizard. Follow the wizard's instructions to transfer files and settings to the new computer.

HP Backup and Recovery Manager

The HP Backup and Recovery Manager is an easy-to-use, versatile application that is pre-loaded on each system and allows you to:

create Recovery Points to back up the entire system incrementally

●

back up the entire system in a single hard archive

●

back up individual files

●

Backups can be scheduled to occur automatically at designated intervals, or they can be initiated manually. Recovery can be performed from the Recovery Partition on the hard drive or the Recovery Disc Set. The Recovery Disc Set includes the Restore Plus! CD, the Microsoft Operating System, and any Supplemental Software CDs.

NOTE: HP highly recommends that you create a Recovery Disc Set immediately before using

the computer and schedule regular automatic Recovery Point backups.

To create the Recovery Disc Set:

1. Click Start > HP Backup and Recovery > HP Backup and Recovery Manager to open the

Backup and Recovery Wizard, then click Next.

2. Select Create factory software recovery CDs or DVDs to recover the system.

3. Follow the instructions in the wizard.

The HP Backup and Recovery Manager provides two basic recovery methods. The first, recovery of files and folders, operates in Windows. The second, PC Recovery, requires a reboot to the Recovery Partition or from the Recovery Disc Set. To reboot to the Recovery Partition, press F11 at startup when you see the message “Press F11 for Emergency Recovery.”

NOTE: For more information on using HP Backup and Recovery Manager, refer to the HP

Backup and Recovery Manager User Guide by selecting Start > HP Backup and Recovery >

HP Backup and Recovery Manager Manual.

You can order a Recovery Disc Set from HP by calling the HP support center. Go to the following Web site, select your region, and click the Technical support after you buy link under the Call HP heading to obtain the support center telephone number for your region.

http://welcome.hp.com/country/us/en/wwcontact_us.html

2 Chapter 1 Install the Operating System ENWW

2 Computer Setup (F10) Utility

Computer Setup (F10) Utilities

Use Computer Setup (F10) Utility to do the following:

Change factory default settings.

●

Set the system date and time.

●

Set, view, change, or verify the system configuration, including settings for processor, graphics,

●

memory, audio, storage, communications, and input devices.

Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives, or

●

USB flash media devices.

Restrict a device from booting the unit.

●

Run hard drive self-tests.

●

View CPU and system temperatures.

●

Enter the Asset Tag or property identification number assigned by the company to this computer.

●

Establish a supervisor password that controls access to Computer Setup (F10) Utility and the

●

settings described in this section.

Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or embedded

●

NIC, so that they cannot be used until they are unsecured.

Enable or disable removable media boot ability.

●

Enable or disable legacy diskette write ability (when supported by hardware).

●

Using Computer Setup (F10) Utilities

Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps:

1. Turn on or restart the computer. If you are in Microsoft Windows, click Start > Shut Down >

Restart.

2. As soon as the computer is turned on, press F10 when the monitor light turns green to enter

Computer Setup. Press Enter to bypass the title screen, if necessary.

NOTE: If you do not press F10 at the appropriate time, you must restart the computer and

again press F10 when the monitor light turns green to access the utility.

ENWW Computer Setup (F10) Utilities 3

3. The Computer Setup Utility screen is divided into menu headings and actions.

Eight menu headings appear on the Computer Setup Utility screen:

System Information

●

Standard CMOS Features

●

Advanced BIOS Features

●

Advanced Chipset Features

●

Integrated Peripherals

●

Power Management Setup

●

PC Health Status

●

Five action choices are listed on the Computer Setup Utility screen:

Load Optimized Defaults

●

Set Supervisor Password

●

Set User Password

●

Save & Exit Setup

●

Exit Without Saving

●

Use the arrow keys to select the appropriate heading, then press Enter. Use the arrow (up and down) keys to select the option you want, then press Enter. To return to the previous screen, press Esc.

4. To apply and save changes, press F10 or select Save & Exit Setup on the Computer Setup Utility

screen and press Enter.

If you have made changes that you do not want applied, select Exit Without Saving and press

Enter.

CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup

(F10) changes because the CMOS could become corrupted. It is safe to turn off the computer only after exiting the F10 Setup screen.

Table 2-1 Computer Setup (F10) Utility Main Menu

Heading Table

System Information Table 2-2 Computer Setup—System Information on page 5

Standard CMOS Features Table 2-3 Computer Setup—Standard CMOS Features

on page 6

Advanced BIOS Features Table 2-4 Computer Setup—Advanced BIOS Features

on page 8

Advanced Chipset Features Table 2-5 Computer Setup—Advanced Chipset Features

on page 9

Integrated Peripherals Table 2-6 Computer Setup—Integrated Peripherals

on page 10

4 Chapter 2 Computer Setup (F10) Utility ENWW

Table 2-1 Computer Setup (F10) Utility Main Menu (continued)

Power Management Setup Table 2-7 Computer Setup—Power Management Setup

PC Health Status Table 2-8 Computer Setup—PC Health Status on page 12

(Action Choices) Table 2-9 Computer Setup—(Action Choices) on page 12

Computer Setup—System Information

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 2-2 Computer Setup—System Information

Option Description

Product Name (view only)

SKU Number (view only)

Processor Type (view only)

Processor Speed (view only)

Cache Size (view only)

on page 11

Memory Size (view only)

System ROM (view only)

Integrated MAC (view only)

UUID (view only)

System Serial # (view only)

Asset Tracking Number

Enter Asset Tag No. Enter asset tag number assigned by the company (maximum 18 characters).

(view only)

ENWW Computer Setup (F10) Utilities 5

Computer Setup—Standard CMOS Features

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 2-3 Computer Setup—Standard CMOS Features

Option Description

Date (mm:dd:yy) Allows you to set system date.

Time (hh:mm:ss) Allows you to set system time.

PATA Controller Disables/enables PATA Controller.

PATA Channel 0 Master

PATA Channel 0 Slave

For each, if PATA HDD is used, allows you to:

run HDD self-test for selected channel:

●

SMART Status Check

●

HDD Short Self-Test

●

HDD Extended Self-Test

●

set PATA Ch 0 Master/Slave device details on selected channel to:

●

Auto

●

Manual

●

set access mode on selected channel to:

●

CHS (Cylinder-Head-Sector)

●

LBA (Logical Block Addressing)

●

Large

●

Auto

●

view:

●

Firmware Version

●

Capacity

●

Cylinder

●

Head

●

Precomp

●

Landing Zone

●

Sector

●

SATA Controller Disables/enables onboard SATA controller.

SATA Mode Allows you to set the onboard SATA mode to:

Native IDE

●

Legacy IDE

●

6 Chapter 2 Computer Setup (F10) Utility ENWW

Table 2-3 Computer Setup—Standard CMOS Features (continued)

SATA Channel 1 Master

For each, allows you to:

SATA Channel 2 Master

run HDD self-test for selected channel:

●

SMART Status Check

●

HDD Short Self-Test

●

HDD Extended Self-Test

●

set extended IDE drive on selected channel to:

●

None

●

Auto

●

set access mode on selected channel to:

●

Large

●

Auto

●

view:

●

Firmware Version

●

Capacity

●

Cylinder

●

Head

●

Precomp

●

Landing Zone

●

Sector

●

Floppy Controller Disables/enables the floppy disk controller.

Drive A Allows you to set Drive A to:

None

●

1.44M, 3.5 in.

●

Halt On Allows you to set POST error behavior to:

All Errors

●

No Errors

●

All but Keyboard

●

All but Diskette

●

All but Diskette/Keyboard

●

POST Delay Allows you to set a POST delay to:

0 seconds

●

5 seconds

●

10 seconds

●

ENWW Computer Setup (F10) Utilities 7

15 seconds

●

30 seconds

●

Computer Setup—Advanced BIOS Features

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 2-4 Computer Setup—Advanced BIOS Features

Device Boot Disabling Allows you to restrict a device from booting the unit. You can disable as a bootable device:

None

●

USB

●

Internal ODD

●

Internal FDD

●

USB + ODD + FDD

●

F9 Boot Menu Disables/enables F9 Boot Menu.

Removable Device Boot Seq.

Hard Disk Boot Seq. Allows you to specify the order of attached hard drive devices (such as USB HDD storage, USB2

Optical Drive Boot Seq.

Network Boot Seq. Allows you to specify the order in which network devices (including UP NIC cards) are checked for

First Boot Device

Second Boot Device

Third Boot Device

Fourth Boot Device

Boot Up NumLock Status

Allows you to specify the order of attached removable devices (such as Floppy Discs or USB FDD). The first drive in the order has priority in the boot sequence and is recognized as drive A.

Drive Key, or USB flash media). The first drive in the order has priority in the boot sequence and is recognized as drive C (if any devices are attached).

Allows you to specify the order in which attached optical drives (including USB ODD) are checked for a bootable operating system image.

a bootable operating system image.

Allows you to specify which devices will boot first, second, third, and fourth or to disable any of the four:

Removable

●

Hard Disk

●

CDROM

●

Network

●

Disabled

●

NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating

system has started.

Allows you to set the default NumLock status to off or on.

Security Option Allows you to set the security option to Setup or System so that the password is required every time

BIOS Write Protect Disables/enables BIOS write Protect function.

AMD NX Function Disables/enables AMD NX Function.

the system boots or only when entering Computer Setup.

8 Chapter 2 Computer Setup (F10) Utility ENWW

Computer Setup—Advanced Chipset Features

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 2-5 Computer Setup—Advanced Chipset Features

Option Description

UMA Frame Buffer Select the UMA (Unified Memory Architecture) frame buffer size:

32MB

●

64MB

●

128MB

●

Recommended (system allocates memory automatically)

●

Init Display First

(VGA Setting)

SURROUNDVIEW

(VGA Setting)

Auto Detect PCI Clk

(VGA Setting)

Spread Spectrum

(VGA Setting)

Allows you to select the primary display device:

PCI Slot

●

OnChipVGA

●

PCIEx

●

Disables/enables SURROUNDVIEW (available when an ATI PCIEx video card is installed).

Disables/enables PCI clock auto-detection.

Disables/enables Spread Spectrum.

ENWW Computer Setup (F10) Utilities 9

Computer Setup—Integrated Peripherals

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 2-6 Computer Setup—Integrated Peripherals

Option Heading

Onboard HD Audio Disables/enables onboard HD audio.

OnChip USB Controller

USB Legacy Support Disables/enables USB legacy support function (USB keyboard, USB mouse, and USB flash media).

Onboard LAN Disables/enables onboard LAN controller.

Onboard LAN Boot ROM

Onboard Serial Port Allows you to select a setting for the onboard serial port:

Onboard Parallel Port Allows you to select a setting for the onboard parallel port:

Disables/enables USB controller.

Disables/enables the boot ROM of the onboard LAN chip.

Disabled

●

3F8/IRQ4

●

2F8/IRQ3

●

3E8/IRQ4

●

2E8/IRQ3

●

Disabled

●

378/IRQ7

●

278/IRQ5

●

3BC/IRQ7

●

Parallel Port Mode Allows you to select parallel port mode:

SPP

●

EPP

●

ECP

●

ECP+EPP

●

Normal

●

10 Chapter 2 Computer Setup (F10) Utility ENWW

Computer Setup—Power Management Setup

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 2-7 Computer Setup—Power Management Setup

Option Heading

After AC Power Loss Allows you to select system power loss behavior:

●

Off

●

Last State

●

External Modem S5 Wake-Up

Wake on PCI Device from S5

AMD Cool'n'Quiet Disables/enables the AMD Cool'n'Quiet feature.

RTC Alarm Resume Disables/enables RTC (real-time clock) alarm.

Date (of Month) If RTC Alarm Resume is enabled, allows you to select the day of the month for resumption of RTC

Resume Time (hh:mm:ss)

Disables/enables wake-up modem from S5.

Disables/enables PCI S5 on power on.

alarm. (Set to 0 for every day.)

If RTC Alarm Resume is enabled, allows you to select what time the RTC alarm will resume.

ENWW Computer Setup (F10) Utilities 11

Computer Setup—PC Health Status

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 2-8 Computer Setup—PC Health Status

Option Description

System Fan Fail Check Disables/enables system fan detection during POST.

Smart Fan Function Disables/enables smart fan functionality.

Current CPU Temperature

Current System Temperature

Current CPU Fan Speed

Current System Fan Speed

Vcore (view only)

+12V (view only)

VCC5 (view only)

+3.3V (view only)

VBAT (V) (view only)

3VSB (V) (view only)

(view only)

Computer Setup—(Action Choices)

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 2-9 Computer Setup—(Action Choices)

Option Description

Load Optimized Defaults

Set Supervisor Password

Set User Password Allows you to establish a password to control access to the computer. (Supervisor password must

Save & Exit Setup Allows you to save current settings and exit Computer Setup.

Exit Without Saving Allows you to exit Computer Setup without saving changes.

Allows you to reset Computer Setup to factory defaults.

Allows you to establish a password to control access to Computer Setup.

be set before you can set a User password.)

12 Chapter 2 Computer Setup (F10) Utility ENWW

Recovering the Configuration Settings

Recovering the configuration settings established in the Computer Setup (F10) Utility requires that you first back up the settings before a recovery is needed.

The CMOS Save/Load utility can be found at for your specific model. Download the firmware files into a folder on a removable storage device. It is recommended that you save any modified computer configuration settings to a diskette, a USB flash media device, or a diskette-like device (a storage device set to emulate a diskette drive) and save the diskette or device for possible future use.

Backing Up the CMOS

1. Make sure the computer to be backed up is turned on. Connect the removable storage to the

computer.

2. Boot to DOS.

3. Type N:\folder\BIOS.exe SAVE:ABC001.DAT (where N is the drive letter of the removable

storage) to save the CMOS setting to the removable storage device.

Restoring the CMOS

1. Make sure the target computer is turned on. Connect the removable storage to the target computer.

2. Boot to DOS.

3. Type N:\folder\BIOS.exe LOAD:ABC001.DAT (where N is the drive letter of the removable

storage) to load the custom CMOS setting onto the target system.

http://www.hp.com under the Software & Driver Downloads

ENWW Recovering the Configuration Settings 13

14 Chapter 2 Computer Setup (F10) Utility ENWW

3 HP Insight Diagnostics

HP Insight Diagnostics

NOTE: HP Insight Diagnostics is included on CD with some computer models only.

The HP Insight Diagnostics utility allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.

The Survey tab is displayed when you invoke HP Insight Diagnostics. This tab shows the current configuration of the computer. From the Survey tab, there is access to several categories of information about the computer. Other tabs provide additional information, including diagnostic test options and test results. The information in each screen of the utility can be saved as an html file and stored on a diskette or USB HP Drive Key.

Use HP Insight Diagnostics to determine if all the devices installed on the computer are recognized by the system and functioning properly. Running tests is optional but recommended after installing or connecting a new device.

You should run tests, save the test results, and print them so that you have printed reports available before placing a call to the Customer Support Center.

NOTE: Third party devices may not be detected by HP Insight Diagnostics.

Accessing HP Insight Diagnostics

You must boot to the Documentation and Diagnostics CD, as described in the steps below, to access HP Insight Diagnostics.

1. While the computer is on, insert the Documentation and Diagnostics CD into an optical drive on

the computer.

2. Shut down the operating system and turn off the computer.

3. Turn on the computer. The system will boot to the CD.

NOTE: If the system does not boot to the CD in the optical drive, you may need to change

the boot order in the Computer Setup (F10) utility so that the system attempts to boot to the optical drive before booting to the hard drive. Refer to the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD for more information.

4. Select the appropriate language and click Continue.

ENWW HP Insight Diagnostics 15

5. In the End User License Agreement page, click Agree if you agree with the terms. The HP Insight

Survey Tab

The Survey tab displays important system configuration information.

In the View level field, you can select the Summary view to see limited configuration data or select the Advanced view to see all the data in the selected category.

In the Category field, you can select the following categories of information to display:

All—Gives a listing of all categories of information about the computer.

Overview—Gives you a listing of general information about the computer.

Architecture—Provides system BIOS and PCI device information.

Asset Control—Shows product name, asset tag, system serial number, and processor information.

Communication—Shows information about the computer parallel (LPT) and serial (COM) port settings,

plus USB and network controller information.

NOTE: It is recommended that you accept the assigned default keyboard for your

language unless you want to test your specific keyboard.

Diagnostics utility launches with the Survey tab displayed.

Graphics—Shows information about the graphics controller of the computer.

Input Devices—Shows information about the keyboard, mouse, and other input devices connected to

the computer.

Memory—Shows information about all memory in the computer. This includes memory slots on the system board and any memory modules installed.

Miscellaneous—Shows HP Insight Diagnostics version information, computer configuration memory (CMOS) information, system board data, and system management BIOS data.

Storage—Shows information about storage media connected to the computer. This list includes all fixed disks, diskette drives, and optical drives.

System—Shows information about the computer model, processor, chassis, and BIOS, plus internal speaker and PCI bus information.

Test Tab

The Test tab allows you to choose various parts of the system to test. You can also choose the type of test and testing mode.

There are three types of tests to choose from:

●

Quick Test—Provides a predetermined script where a sample of each hardware component is exercised and requires no user intervention in either Unattended or Interactive mode.

Complete Test—Provides a predetermined script where each hardware component is fully tested.

●

There are more tests available in the Interactive mode, but these require user intervention.

Custom Test—Provides the most flexibility in controlling the testing of a system. The Custom Test

●

mode allows you to specifically select which devices, tests, and test parameters are run.

16 Chapter 3 HP Insight Diagnostics ENWW

For each test type, there are two test modes to choose from:

Interactive Mode—Provides maximum control over the testing process. The diagnostic software

●

will prompt you for input during tests that require your interaction. You may also determine whether the test passed or failed.

Unattended Mode—Does not display prompts and requires no interaction. If errors are found, they

●

are displayed when testing is complete.

To begin testing:

1. Select the Test tab.

2. Select the tab for the type of test you want to run: Quick, Complete, or Custom.

3. Select the Test Mode: Interactive or Unattended.

4. Choose how you want the test to be executed, either Number of Loops or Total Test Time. When

choosing to run the test over a specified number of loops, enter the number of loops to perform. If you desire to have the diagnostic test for a specified time period, enter the amount of time in minutes.

5. If performing a Quick Test or Complete Test, select the device to be tested from the drop-down

list. If performing a Custom Test, Click the Expand button and select the devices to be tested or click the Check All button to select all devices.

6. Click the Begin Testing button at the bottom right corner of the screen to start the test. The Status

tab, which allows you to monitor the progress of the test, is automatically displayed during the testing process. When the test is complete, the Status tab shows whether the device passed or failed.

7. If errors are found, go to the Log tab and click the Error Log to display more detailed information

Status Tab

The Status tab displays the status of the selected tests. The type of test executed (Quick, Complete, or Custom) is also displayed. The main progress bar displays the percent complete of the current set of tests. While testing is in progress, a Cancel Testing button is displayed for use if you want to cancel the test.

After testing has completed, the Cancel Testing button is replaced with a Retest button. The Retest button will retest the last set of tests executed. This enables you to re-run the set of tests without having to re-enter the data in the Test tab.

The Status tab also shows:

●

and recommended actions.

The devices being tested

The test status (running, passed, or failed) of each device being tested

The overall test progress of all devices being tested

The test progress for each device being tested

The elapsed test times for each device being tested

ENWW HP Insight Diagnostics 17

Log Tab

The Log tab contains a Test Log tab and an Error Log tab.

The Test Log displays all tests that have been executed, the number of times of execution, the number of times failed, and the time it took to complete each test. The Clear Test Log button will clear the contents of the Test Log.

The Error Log displays the tests for devices that have failed during the diagnostic testing and includes the following columns of information.

●

The Clear Error Log button will clear the contents of the Error Log.

The Device section displays the device tested.

The Test section displays the type of test run.

The Description section describes the error that the diagnostic test found.

The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware.

The Failed Count is the number of times the device has failed a test.

The Error Code provides a numerical code for the failure. The error codes are defined in the Help tab.

Help Tab

On the Help tab contains an HP Insight Diagnostics tab, an Error Codes tab, and a Test Components tab.

The HP Insight Diagnostics tab contains help topics and includes search and index features.

The Error Codes tab provides a description of each numerical error code that may appear in the Error

Log tab located on the Log tab. Each code has a corresponding error Message and a Recommended Repair action that should help solve the problem. To find an error code description quickly, enter the

code in the box at the top of the tab and click the Find Error Codes button.

The Test Components tab displays low-level information on tests that are run.

Saving and Printing Information in HP Insight Diagnostics

You can save the information displayed in the HP Insight Diagnostics Survey and Log tabs to a diskette or a USB 2.0 HP Drive Key (64MB or higher). You can not save to the hard drive. The system will automatically create an html file that has the same appearance as the information displayed on the screen.

1. Insert a diskette or USB 2.0 HP Drive Key (capacity must be 64MB or higher). USB 1.0 Drive Keys

are not supported.

2. Click Save in the bottom right corner of the screen.

3. Select Save to the floppy or Save to USB key.

4. Enter a file name in the File Name box and click the Save button. An html file will be saved to the

inserted diskette or USB HP Drive Key.

18 Chapter 3 HP Insight Diagnostics ENWW

NOTE: Do not remove the diskette or USB key until you see a message indicating that the

html file has been written to the media.

5. Print the information from the storage device used to save it.

NOTE: To exit HP Insight Diagnostics, click Exit Diagnostics button in the bottom left corner of

the screen then remove the Documentation and Diagnostics CD from the optical drive.

Downloading the Latest Version of HP Insight Diagnostics

1. Go to http://www.hp.com.

2. Click the Software & Driver Downloads link.

3. Enter your product number (for example, dc7700) in the text box and press the Enter key.

4. Select your specific computer model.

5. Select your OS.

6. Click the Diagnostic link.

7. Click HP Insight Diagnostics Offline Edition.

8. Select a language and click Download.

NOTE: The download includes instructions on how to create the bootable CD.

Protecting the Software

To protect software from loss or damage, you should keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files.

Restoring the Software

The HP Backup and Recovery Manager is an easy-to-use, versatile application that is pre-loaded on each system and allows you to:

create Recovery Points to back up the entire system incrementally

●

back up the entire hard drive in a single archive

●

back up individual files

●

Backups can be scheduled to occur automatically at designated intervals, or they can be initiated manually. Recovery can be performed from the Recovery Partition on the hard drive or the Recovery Disc Set . The Recovery Disc Set includes the Restore Plus! CD, the Microsoft Operating System, and any Supplemental Software CDs.

NOTE: HP highly recommends that you create a Recovery Disc Set immediately before using

the computer and schedule regular automatic Recovery Point backups.

ENWW Protecting the Software 19

NOTE: For more information on using HP Backup and Recovery Manager, refer to the HP

Backup and Recovery Manager User Guide by selecting Start > HP Backup and Recovery >

HP Backup and Recovery Manager Manual.

20 Chapter 3 HP Insight Diagnostics ENWW

4 Desktop Management

HP Client Management Solutions provides standards-based solutions for managing and controlling desktops, workstations, and notebook PCs in a networked environment. HP pioneered desktop manageability in 1995 with the introduction of the industry’s first fully manageable desktop personal computers. HP is a patent holder of manageability technology. Since then, HP has led an industry-wide effort to develop the standards and infrastructure required to effectively deploy, configure, and manage desktops, workstations, and notebook PCs. HP develops its own management software and works closely with leading management software solution providers in the industry to ensure compatibility between HP Client Management Solutions and these products. HP Client Management Solutions are an important aspect of our broad commitment to providing you with solutions that assist you in lowering the total cost of owning and maintaining the PCs throughout their lifecycle.

The key capabilities and features of desktop management are:

Initial configuration and deployment

●

Remote system installation

●

Software updating and management

●

ROM flash

●

Asset tracking and security

●

Fault notification and recovery

●

NOTE: Support for specific features described in this guide may vary by model or software

version.

Initial Configuration and Deployment

The computer comes with a preinstalled system software image. After a brief software “unbundling” process, the computer is ready to use.

You may prefer to replace the preinstalled software image with a customized set of system and application software. There are several methods for deploying a customized software image. They include:

Installing additional software applications after unbundling the preinstalled software image.

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Using software deployment tools, such as HP OpenView Client Configuration Manager, HP

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OpenView Configuration Management Solutions Radia OS Manager, or Altiris Deployment Solution, to replace the preinstalled software with a customized software image.

Using a disk cloning process to copy the contents from one hard drive to another.

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ENWW Initial Configuration and Deployment 21

The best deployment method depends on your information technology environment and processes. The PC Deployment section of the HP Lifecycle Service Web site (

cache/80906-0-0-225-121.html) provides information to help you select the best deployment method.

The Restore Plus! CD, ROM-based setup, and ACPI hardware provide further assistance with recovery of system software, configuration management and troubleshooting, and power management.

NOTE: See HP Backup and Recovery Manager on page 23 for information on creating the

Restore Plus! CD.

HP OpenView Agent

The Radia Management Agent (RMA) used by both HP OpenView Client Configuration Manager and HP OpenView PC Configuration Management Solutions (Radia) is pre-loaded on the computer. When installed, it enables communication with the HP OpenView management console.

To install the Radia Management Agent:

1. Click Start.

2. Click All Programs.

3. Click HP Manageability.

4. Click Radia Management Agent Readme.

http://h20219.www2.hp.com/services/

5. Review and follow the instructions contained in the Readme file to install the Radia Management

Agent.

Altiris Deployment Solution Agent

This program is pre-loaded on the computer. When installed, it enables communication with the administrator Altiris Deployment Solution console.

To install Altiris Deployment Solution Agent:

1. Click Start.

2. Click All Programs.

3. Click Software Setup.

4. Click Next.

5. Scroll down and click on the link to install Altiris AClient.

The Altiris Deployment Solution Agent is a key infrastructure component for enabling the HP Client Foundation Suite and the Client Premium Suite. To learn about the other infrastructure components necessary for implementing the HP Client Foundation Suite and Client Premium Suite, please visit

www.hp.com/go/easydeploy.

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HP Backup and Recovery Manager

CAUTION: HP no longer ships the Restore Plus! CD set with PCs. Instead, HP Backup and

Recovery Manager is pre-loaded on each system. HP recommends that you create a recovery CD set as soon as you have set up the new computer. Creating the Restore Plus! CD set is important in the event that you ever need to restore the system hard drive to its factory installed state.

HP Backup and Recovery Manager can create the Restore Plus! CD set. This set includes the Restore Plus! CD, the Operating System CD, and any Supplemental Software CDs.

CAUTION: The Restore Plus! CD set will not include any system settings or user data created

after the initial system setup.

To create the Restore Plus! CD set:

1. Click Start > HP Backup and Recovery > HP Backup and Recovery Manager to open the

Backup and Recovery Wizard, then click Next.

2. Select Create factory software recovery CDs or DVDs to recover the system.

3. Follow the instructions in the wizard.

In addition to allowing you to create the Restore Plus! CD set, HP Backup and Recovery Manager can be used to back up data and system files to the hard drive, to network drives, or to removable media, such as CDs, DVDs, or flash media. If data or system files are lost, deleted, or corrupted, Backup and Recovery Manager allows you to retrieve data or restore the last good system image.

CAUTION: HP recommends that a backup schedule be created immediately to ensure

continued system and data protection. Automatic backups can be scheduled using the HP Backup and Recovery Manager Wizard. Recovery Points, Entire Drive Backups, and File Backups can be automatically backed up without user intervention. HP recommends scheduling Recovery Point Backups to provide the most comprehensive coverage.

NOTE: If HP Backup and Recovery Manager is preinstalled, the Restore Plus! CD set and the

initial recovery point may be saved to disc as often as necessary, but only a single copy of the Microsoft Windows CD can be created, due to licensing constraints.

You can access a user manual at Start > HP Backup and Recovery > HP Backup and Recovery Manager Manual. We suggest that you print this document for easy reference in case of future emergency.

If Create factory software recovery CDs or DVDs to recover the system is unavailable on your system, the HP Restore Plus! CD set can be obtained through product support on

http://welcome.hp.com/country/us/en/contact_us.html.

ENWW Initial Configuration and Deployment 23

Remote System Installation

Remote System Installation allows you to start and set up the system using the software and configuration information located on a network server by initiating the Preboot Execution Environment (PXE). The Remote System Installation feature is usually used as a system setup and configuration tool, and can be used for the following tasks:

Formatting a hard drive

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Deploying a software image on one or more new PCs

●

Remotely updating the system BIOS in flash ROM (

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Configuring the system BIOS settings

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To initiate Remote System Installation, press F12 when the F12 = Network Service Boot message appears in the lower-right corner of the HP logo screen when the computer is booting up. Follow the instructions on the screen to continue the process. The default boot order is a BIOS configuration setting that can be changed to always attempt to PXE boot.

Remote ROM Flash on page 29)

Software Updating and Management

HP provides several tools for managing and updating software on desktops, workstations, and notebooks:

HP Client Manager

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HP System Software Manager

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HP ProtectTools Security Manager

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HP Client Management Premium Suite

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HP Client Foundation Suite

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HP OpenView Client Configuration Manager

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HP OpenView Management Suite for Desktops using Radia

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HP Proactive Change Notification

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HP Subscriber's Choice

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HP Client Management Interface

Regardless of the system management tools your IT department uses, managing both your hardware and software assets is important to keeping your IT costs low and your business agile.

With the HP Client Management Interface (HP CMI), new HP business computers seamlessly integrate into your managed IT environment. HP CMI provides an interface that simplifies the integration of HP business computers with popular industry system management tools (including Microsoft Systems Management Server, IBM Tivoli Software, and HP OpenView Operations) and custom inhouse developed management applications. Using HP CMI, systems management tools and applications can request in-depth client inventory, receive health status information, and manage system BIOS settings by communicating directly with the client computer, reducing the need for agent or connector software to achieve integration.

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