This document provides information on the removal and replacement of all
parts as well as information on troubleshooting, Desktop Management, setup
utilities, ATA drives, safety, routine care, connector pin assignments, POST
error messages, and diagnostic indicator lights.
Document Part Number 359782-002
Service Reference Guide
HP Compaq Business Desktop dx2000 uT
Series Personal Computers
Microsoft, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation in the U.S. and other
countries.
Intel is a trademark of Intel Corporation in the U.S. and other countries.
The only warranties for HP products and services are set forth in the express warranty statements accompanying
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
This document contains proprietary information that is protected by copyright. No part of this document may be
photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard
Company.
WARNING: Text set off in this manner indicates that failure to follow directions could result in bodily
Å
harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage
Ä
to equipment or loss of information.
Service Reference Guide
HP Business Desktop dx2000 uT Series
Personal Computers
First Edition (March 2004)
Second Edition (May 2004)
Depending on the model, Microsoft Windows XP Home or Windows XP Professional is
preinstalled on the computer and will be configured automatically the first time the computer is
turned on.
CAUTION: Do not add optional hardware devices to your computer until the operating system is
Ä
successfully installed. Doing so may cause errors and may prevent the operating system from installing
properly.
CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL
Ä
THE PROCESS IS COMPLETE. Turning off the computer during the installation process might damage the
software that runs the computer.
1.1 Microsoft Windows XP
The first time the computer is turned on, Microsoft Windows is automatically installed. This
takes approximately 10 minutes, depending on the system hardware configuration. Read and
follow the instructions that appear on the screen to complete the installation.
do not turn off your computer unless you are directed to do so.
1
During this process,
1.1.1 Installing or Upgrading Device Drivers
To install optional hardware devices after the OS installation is completed, you must install the
device drivers for the device you are installing.
The I386 directory and its subdirectories provide the HP- or Compaq-specific integration of the
operating system for the computer model and include device drivers supported by the operating
system.
When prompted for the I386 directory on the operating system CD, replace the path specification
with C:\I386 or use the Browse button of the dialog box to browse the computer for the I386
folder. This action points to the appropriate drivers.
The latest support software is also available from the Web site at
http://www.hp.com/support.
Service Reference Guide, dx2000 uT359782-0021–1
Installing the Operating System
1.2 Converting to NTFS
1.2.1 Windows XP Home and XP Professional
The Windows XP Home and XP Professional operating systems handle only NTFS-formatted
drives. When installed, XP will, if necessary, automatically convert a FAT32 drive to NTFS.
1.3 HP Software
The Microsoft Windo w s XP Home or Windows XP Professional operating syst em is preinstall ed
on the computer and will be configured automatically the first time the computer is turned on.
All other software is user-installed.
Certain drivers and utilities are available only in selected languages. You can obtain the latest
version of these files, in English and selected other languages, in one of these ways:
■ HP web site at www.hp.com
■ Compaq Restore CD, which is supplied with many Compaq models
Additional HP software may be required in certain situations.
✎
1–2359782-002Service Reference Guide, dx2000 uT
Setup Utilities and Diagnostics Features
Setup Utilities (F10) and diagnostic features provide information needed about the computer
system when contacting Customer Support. These tools can also be used to:
■ Change factory default settings and to set or change the system configuration, which may be
necessary when you add or remove hardware.
■ Determine if all of the devices installed on the computer are recognized by the system and
functioning properly.
■ Determine information about the operating environment of the computer.
■ Solve system configuration errors detected but not automatically fixed during the Power-On
Self-Test (POST).
■ Establish and manage passwords and other security features.
■ Establish and manage energy-saving timeouts.
All features identified in this chapter may not be available on all HP products.
✎
2
2.1 Power-On Self-Test (POST)
POST is a series of diagnostic tests that runs automatically when the system is turned on. POST
checks the following items to ensure that the computer system is functioning properly:
■ Keyboard
■ Memory modules
■ Diskette drives
■ All IDE and SCSI mass storage devices
■ Processors
■ Controllers
If the Power-On Password is set, a key icon appears on the screen while POST is running. You
✎
will need to enter the password before continuing. Refer to Chapter 3,
Configuration and Deplo yment, ” for information on setting, deleting, or bypassing the password.
If POST finds an error in the system, an audible and/or visual message occurs. For POST error
messages and their solutions refer to Appendix C, “POST Error Messages.”
Section 3.1, “Initial
Service Reference Guide, dx2000 uT359782-0022–1
Setup Utilities and Diagnostics Features
2.2 Computer Setup Utilities
Use Computer Setup Utilities (F10) to:
■ Modify or restore factory default settings.
■ Set the system date and time.
■ Set, view, change, or verify the system configuration including settings for processor,
graphics, memory, audio, storage, communications, and input devices.
■ Modify the boot order of bootable devices such as hard drives, di skett e dri v es, optical dri v es,
or LS-120 drives.
■ Configure the boot priority of IDE (ATA) and SCSI hard drive controllers.
■ The system is preset to always Quick Boot.
■ Enable or disable Network Server Mode, which allows the computer to boot the operating
system when the power-on password is enabled with or without a keyboard or mouse
attached. When attached to the system, the keyboard and mouse remain locked until the
power-on password is entered.
■ Enable power-on password prompting during system restarts (warm boots) as well as during
power-on.
■ Establish a setup password that controls access to Computer Setup (F10) Utility and the
settings described in this section.
■ Secure the integrated I/O functionality, including the serial, USB, or parallel ports, audio, or
embedded NIC, so that they cannot be used until they are unsecured.
■ Enable or disable removable media boot ability.
■ Enable or disable removable media write ability (when supported by hardware).
■ Solve system configuration errors detected but not automatically fixed during the Power-On
Self-Test (POST).
■ Execute self-tests on a specified IDE (ATA) hard drive (when supported by the drive).
2.2.1 Using Computer Setup (F10) Utilities
Computer Setup can be accessed only by turning on the computer or restarting the system. To
access the Computer Setup Utilities menu, complete the following steps:
1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.
2. As soon as the computer is turned on, press and hold the F10 key until you enter Computer
Setup. Press
If you do not press the F10 key at the appropriate time, you must turn the computer off, then on
✎
again, and press the
If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.
Enter to bypass the title screen, if necessary.
F10 key again to access the utility.
3. Select your language from the list and press the Enter key.
4. A choice of four headings appears in the Computer Setup Utilities menu: File, Storage,
Security, and Advanced.
2–2359782-002Service Reference Guide, dx2000 uT
Setup Utilities and Diagnostics Features
5. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and
down) keys to select the option you want, then press
Utilities menu, press
Esc.
Enter. To return to the Computer Setup
6. To apply and save changes, select File > Save Changes and Exit.
❏ If yo u have made changes that you do not want applied, select Ignore Changes and
Exit.
❏ To reset to factory settings, select Set Defaults and Exit. This option will restore the
original factory system defaults.
CAUTION: Do NOT turn the computer power OFF while the ROM is saving your F10 Computer Setup
Ä
changes because the CMOS could become corrupted. It is safe to turn off all power to the computer
after you exit the F10 Setup screen.
Service Reference Guide, dx2000 uT359782-0022–3
Setup Utilities and Diagnostics Features
2.2.2 Computer Setup Menu
.
HeadingOptionDescription
System
Information
Standard
CMOS Setup
Advanced
CMOS Setup
NoneLists product name, processor type and speed, cache size (L1/
L2), installed memory size, Chipset type, BIOS version, BIOS
release date, and CPU ID.
System time (hh/
mm/ss)
System date (mm/
dd/yy)
Floppy drive ACalculates the size and capacity of the floppy drive.
Primary IDE
Master
Primary IDE SlaveAuto detects which hard drive is the primary slave drive
Secondary IDE
Master
Secondary IDE
Slave
Add-On ROM
Display Mode
POST Delay Time
(seconds)
Sets the system time (24 hour format).
Sets the system date.
Auto detects which hard drive is the primary master drive.
Auto detects which hard drive is the secondary master drive.
Auto detects which hard drive is the secondary slave drive.
• Force BIOS: Add-On ROM displayed (default)
• Keep Current: Add-On ROM not displayed
Sets the amount of time before the Setup Utility prompt
(F10=Setup) appears when the computer boots.
• None: POST delay time disable (default)
•5: POST delay of 5 seconds
•15: POST delay of 15 seconds
• 25: POST delay of 25 seconds
•35: POST delay of 35 seconds
System KeyboardDetects if a keyboard is present when the computer boots
Absent: keyboard not detected (default)
Present: keyboard detected
APIC ACPI SCI
IRQ
Hyper-Threading
Technology
Boot Device
Priority
2–4359782-002Service Reference Guide, dx2000 uT
Enables or disables the internal I/O APIC and Multiprocessor
Tables. (Disabling the APIC ACPI SCI IRQ may require you to
reinstall the operating system.)
• Enable: IRQ 20-23 (default)
•Disable: IRQ 09-11
Enables or disables the Intel Hyper-Threading Technology. (This
item is only selectable with the Intel HTT CPU plug-in.)
• Enable: Intel HTT function enable (BIOS auto detect).
• Disable: Intel HTT function disable (BIOS auto detect).
Specifies the boot order for all devices.
Setup Utilities and Diagnostics Features
HeadingOptionDescription
Support for Computer Setup options may vary depending on your specific hardware configuration.
✎
Advanced
CMOS Setup
(Continued)
Internal Graphic
Mode Select
Selects the size of memory for internal graphics adapter.
• 1MB: Share 1MB
• 4MB: Share 4MB
• 8MB: Share 8MB (default)
• 16MB: Share 16MB
• 32MB: Share 32MB
Power
Management
Setup
Peripheral
Setup
ACPI Standby
State
Restore on AC/
Power Loss
Resume on RingSets the Resume On Ring from soft off.
Resume on PMESets the Resume On PME from soft on.
OnBoard LANEnables or disables the OnBoard LAN.
Sets the ACPI standby state when system goes into ACPI
standby mode.
•S1/PSOS: power on suspend
• S3/STR: Suspend to RAM (default)
Sets the system status after AC power loss.
• Power Off: System always powers off (Default)
• Power On: System always powers on
• Last State: System returns to the last state before AC power
loss
• Disable: Ring Resume disable (default)
• Enable: Ring Resume enable
• Disable: PME Resume disable
• Enable: PME Resume enable (default)
• Disable: OnBoard LAN disabled
• Enable: OnBoard LAN enabled (default)
OnBoard LAN
Chip Boot ROM
Init. Graphics
Adapter Priority
USB FunctionEnables or disables the USB controller.
Support for Computer Setup options may vary depending on your specific hardware configuration.
✎
Service Reference Guide, dx2000 uT359782-0022–5
Enables or disables the OnBoard LAN Chip Boot ROM.
• Disable: OnBoard LAN Chip Boot ROM disabled
• Enable: OnBoard LAN Chip Boot ROM enabled (default)
Sets the initial priority of the graphics adapter.
•VGA/PCI
•PCI/Int-VGA (default)
• Disable: USB controller disabled
• Enable: USB controller enabled (default)
Setup Utilities and Diagnostics Features
HeadingOptionDescription
Peripheral
Setup
(Continued)
Hardware
Monitor
USB 1.1 Device
Legacy Support
OnBoard Serial
Port
OnBoard Parallel
Port
CPU Warning
Temperature
Sets the USB 1.1 Device Legacy Support under DOS mode.
• Disable: USB 1.1 Device Legacy Support disabled
• No Mice: A mouse is not supported
• All Devices: All devices are supported (default)
Sets the OnBoard Serial Port settings
•Auto (default)
•Disable
•3F8/IRQ4
•2F8/IRQ3
•3E8/IRQ2
•2E8/IRQ1
Sets the OnBoard Parallel Port settings.
•SPP (Bi-Dir)
• SPP and EPP-1.9
•ECP
• ECP and EPP-1.9 (Default)
Warns when CPU temperature is greater than 85°C/185°F.
CPU Shutdown
Temperature
System Warning
Temperature
System Shutdown
Temperature
CPU TemperatureDetects current CPU temperature.
Support for Computer Setup options may vary depending on your specific hardware configuration.
✎
System will shutdown when CPU temperature is greater than
90°C/194°F.
Warns when system temperature is greater than 60°C/140°F.
System will shutdown when system temperature is greater than
65°C/149°F.
2–6359782-002Service Reference Guide, dx2000 uT
Setup Utilities and Diagnostics Features
HeadingOptionDescription
Hardware
Monitor
(Continued)
Password
Option
System
Temperature
CPU FAN SpeedDetects CPU fan speed.
Chassis FAN
Speed
CPU VIDDetects current CPU voltage.
VccpDetects current Vccp voltage.
+1.5VDetects current ATX power +1.5V.
+2.5VDetects current ATX power +2.5V.
+3.3VDetects current ATX power +3.3V.
+5.0VDetects current ATX power +5.0V.
+12.0VDetects current ATX power +12.0V.
HVccDetects current HVcc voltage.
Change
Supervisor
Password
Password StatusShows password status
Detects current system temperature.
Detects current chassis fan speed.
Allows you to set and change the supervisor password.
Password CheckAllows you to set the password check when the supervisor
password is set up.
• Setup: Password prompt appears when BIOS is executed.
• Always: Password verification is checked every time the
computer boots (default).
Load Default
Settings
Save Settings
and Exit
Exit Without
Savings
Support for Computer Setup options may vary depending on your specific hardware configuration.
✎
NoneLoads the optimal default values for all the setup options.
NoneSaves changes and exits setup.
NoneAllows you to exit setup without saving any changes.
Service Reference Guide, dx2000 uT359782-0022–7
Setup Utilities and Diagnostics Features
2.3 Protecting the Software
To protect software from loss or damage, you should keep a backup copy of all system software,
applications, and related files stored on the hard driv e. See the operating system or backup utility
documentation for instructions on making backup copies of data files.
2.4 Restoring the Software
The Windows operating system and software can be restored to its original state by using the
Restore CD. See the Restore CD for complete instructions on using this feature.
2–8359782-002Service Reference Guide, dx2000 uT
Desktop Management
HP Intelligent Manageability provides standards-based solutions for managing and controlling
desktops, workstations, and notebook PCs in a networked environment.
The capabilities and features of the seven key components of desktop management are:
■ Initial configuration and deployment
■ ROM flash
■ Security
Support for specific features described in this guide may vary by model or software version.
✎
3.1 Initial Configuration and Deployment
HP computers come with a preinstalled system software image. After a brief software
“unbundling” process, the computer is ready to be used.
3
A customized software image may be deployed by:
■ Installing additional software applications after unbundling the preinstalled software image.
■ Usin g software deployment tools, such as Altiris Deployment Solutions, to replace the
preinstalled software with a customized software image.
■ Using a disk cloning process to copy the contents from one hard drive to another.
The best deployment method depends on your information technology environment and
processes. The PC Deployment section of the Solutions and Services Web site
h18000.www1.hp.com/solutions/pcsolutions
deployment method.
The Restore Plus! CD, ROM-based setup, and ACPI hardware provide further assistance with
recovery of system software, configuration management and troubleshooting, and power
management.
3.2 ROM Flash
The computer comes with a reprogrammable flash ROM (read only memory). By establishing a
setup password in Computer Setup (F10) Utility, you can protect the ROM from being
unintentionally updated or overwritten. This is important to ensure the operating integrity of the
computer. Should you need or want to upgrade your ROM, you may:
■ Order an upgraded ROMPaq™ diskette from HP.
■ Download the latest ROMPaq images from http://www.hp.com/support.
http://
provides information to help you select the best
Service Reference Guide, dx2000 uT359782-0023–1
Desktop Management
3.2.1 FailSafe Boot Block ROM
The FailSafe Boot Block ROM allows for system recovery in the unlikely event of a ROM flash
failure, for example, if a power failure were to occur during a ROM upgrade. The Boot Block is
a flash-protected section of the ROM that checks for a valid system ROM flash when power to
the system is turned on.
■ If the system ROM is valid, the system starts normally.
■ If the system ROM fails the validation check, the FailSafe Boot Block ROM provides
enough support to start the system from a ROMPaq diskette, which will program the system
ROM with a valid image.
To recover the system after it enters Boot Block recovery mode, complete the following steps:
1. If there is a diskette in the diskette drive, remove the diskette and turn off the power.
2. Insert a ROMPaq diskette into the diskette drive.
3. Turn on power to the system.
4. If no ROMPaq diskette is found, you will be prompted to insert one and restart the computer.
5. If the system successfully starts from the diskette and successfully reprograms the ROM,
then the three keyboard lights will turn on.
6. Remove the diskette and turn the power off.
7. Turn the power on again to restart the computer.
3.2.2 Dual-State Power Button
With Advanced Configuration and Power Interface (ACPI) enabled for Windows XP, the power
button can function either as an on/off switch or as a suspend button. The suspend feature does
not completely turn off power, but instead causes the computer to enter a low-power standby.
This allows you to quickly power down without closing applications and to quickly return to the
same operational state without any data loss.
To change the power button’ s co nfiguration, complete the following steps:
1. Left click on the Start Button, then select Control Panel > Performance and
Maintenance > Power Options.
2. In the Power Options Properties, select the Advanced tab.
3. In the Power Button section, select the desired power button setting.
After configuring the power button to function as a suspend b utton, press the power button to put
the system in a very low power state (suspend). Press the button again to quickly bring the
system out of suspend to full power status. To completely turn off all power to the system, press
and hold the power button for four seconds.
CAUTION: Do not use the power button to turn off the computer unless the system is not responding;
Ä
turning off the power without operating system interaction could cause damage to or loss of data on the
hard drive.
3–2359782-002Service Reference Guide, dx2000 uT
3.2.3 Power Management
Power Management is a feature that saves energy by shutting down certain components of the
computer when they are not in use, saving energy without having to shut down the computer.
With Advanced Configuration and Power Interface (ACPI) enabled for Windows 2000 and
Windo ws XP, timeouts (the period of inactivity allowed before shutting do wn these components)
can be enabled, customized, or disabled using the operating system.
1. In Windows 2000, left click on the Start Button, then select Settings > Control Panel >
Power Options.
In Windows XP, left click on the Start Button, then select Control Panel > Power
Options.
2. In the Power Options Properties, select the Power Schemes tab.
3. Select the desired power scheme settings.
Use Display Properties to establish, modify, or disable Power Management settings for the
monitor. To access Display Properties, right click on the Windows Desktop, then choose
Properties.
3.2.4 World Wide Web Site
Desktop Management
When making the transition to new or revised operating systems, it is important to implement the
support software designed for that operating system. If you plan to run a version of Microsoft
Windows that is different from the version included with your computer, you must install
corresponding device drivers and utilities to ensure that all features are supported and
functioning properly.
HP has made the task of locating, accessing, evaluating, and installing the latest support software
easier. You can download the software from
the latest device drivers, utilities, and flashable ROM images needed to run the latest Microsoft
Windows operating system on your HP computer.
http://www.hp.com/support. The Web site contains
Service Reference Guide, dx2000 uT359782-0023–3
Desktop Management
3.3 Security
3.3.1 Password Security
The power-on password prevents unauthorized use of the computer by requiring entry of a
password to access applications or data each time the computer is turned on or restarted. The
setup password specifically prevents unauthorized access to Computer Setup, and can also be
used as an override to the power-on password. That is, when prompted for the power-on
password, entering the setup password instead will allow access to the computer.
A network-wide setup password can be established to enable the system administrator to log in to
all network systems to perform maintenance without having to know the power-on password,
even if one has been established.
3.3.2 Establishing a Setup Password Using Computer Setup
Establishing a setup password through Computer Setu p pre vents reco nfigu ration of the computer
(use of the Computer Setup (F10) utility) until the password is entered.
1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.
2. As soon as the computer is turned on, press and hold the F10 key until you enter Computer
Setup. Press
Enter to bypass the title screen, if necessary.
If you do not press the F10 key at the appropriate time, you must turn the computer off, then on
✎
again, and press the
If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.
3. Select Security, then select Setup Password and follow the instructions on the screen.
4. Before exiting, click File > Save ChangesandExit.
F10 key again to access the utility.
3.3.3 Establishing a Power-On Password Using Computer Setup
Establishing a power-on password through Computer Setup prevents access to the computer
when power is turned on, unless the password is entered. When a power-on password is set,
Computer Setup presents Password Options under the Security menu. Password options include
Password Prompt on Warm Boot. When Password Prompt on Warm Boot is enabled, the
password must also be entered each time the computer is rebooted.
1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.
2. As soon as the computer is turned on, press and hold the F10 key until you enter Computer
Setup. Press
If you do not press the F10 key at the appropriate time, you must turn the computer off, then on
✎
again, and press the
If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.
Enter to bypass the title screen, if necessary.
F10 key again to access the utility.
3. Select Security, then Power-On Password and follow the instructions on the screen.
4. Before exiting, click File > Save ChangesandExit.
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Desktop Management
Entering a Power-On Password
To enter a power-on password, complete the following steps:
1. Turn on or restart the computer . If you are in Windows, click Start > Shut Down > Restart.
2. When the key icon appears on the monitor, type your current password, then press Enter.
Type carefully; for security reasons, the characters you type do not appear on the screen.
✎
If you enter the password incorrectly, a broken key icon appears. Try again. After three
unsuccessful tries, you must turn off the computer, then turn it on again before you can continue.
Entering a Setup Password
If a setup password has been established on the computer, you will be prompted to enter it each
time you run Computer Setup.
1. Turn on or restart the computer . If you are in Windows, click Start > Shut Down > Restart.
2. As soon as the computer is turned on, press and hold the F10 key until you enter Computer
Setup. Press
If you do not press the F10 key at the appropriate time, you must turn the computer off, then on
✎
again, and press the
If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.
Enter to bypass the title screen, if necessary.
F10 key again to access the utility.
3. When the key icon appears on the monitor, type the setup password, then press the Enter
key .
Type carefully; for security reasons, the characters you type do not appear on the screen.
✎
If you enter the password incorrectly, a broken key icon appears. Try again. After three
unsuccessful tries, you must turn off the computer, then turn it on again before you can continue.
Changing a Power-On or Setup Password
1. Turn on or restart the computer . If you are in Windows, click Start > Shut Down > Restart.
To change the setup password, run Computer Setup.
2. To ch ange the Power-On password, go to step 3.
To change the Setup password, as soon as the computer is turned on, press and hold the F10
key until you enter Computer Setup. Press Enter to bypass the title screen, if necessary.
If you do not press the F10 key at the appropriate time, you must turn the computer off, then on
✎
again, and press the
If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.
F10 key again to access the utility.
Service Reference Guide, dx2000 uT359782-0023–5
Desktop Management
3. When the key icon appears, type your current password, a slash (/) or alternate delimiter
character, your new password, another slash (/) or alternate delimiter character, and your
new password again as shown:
current password/new password/new password
Type carefully; for security reasons, the characters you type do not appear on the screen.
✎
4. Press the Enter key.
The new password tak e s effect the next time you turn on the computer.
Refer to the “National Keyboard Delimiter Characters” section in this chapter for information
✎
about the alternate delimiter characters.
The power-on password and setup password may also be changed using the Security options in
Computer Setup.
Deleting a Power-On or Setup Password
1. Turn on or restart the computer . If you are in Windows, click Start > Shut Down > Restart.
To delete the setup password, run Computer Setup.
2. To delete the Power-On password, go to step 3.
To delete the Setup password, as soon as the computer is turned on, press and hold the F10
key until you enter Computer Setup. Press Enter to bypass the title screen, if necessary.
If you do not press the F10 key at the appropriate time, you must turn the computer off, then on
✎
again, and press the
If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.
3. When the key icon appears, type your current password followed by a slash (/) or alternate
delimiter character as shown:
current password/
4. Press the Enter key.
Refer to “National Keyboard Delimiter Characters” for information about the alternate delimiter
✎
characters. The power-on password and setup password may also be changed using the Security
options in Computer Setup.
F10 key again to access the utility.
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Desktop Management
National Keyboard Delimiter Characters
Each keyboard is designed to meet country-specific requirements. The syntax and keys that you
use for changing or deleting your password depend on the keyboard that came with your
computer.
National Keyboard Delimiter Characters
Arabic/Greek-Russian/
Belgian=Hebrew.SlovakianBHCSY*-Hungarian-SpanishBrazilian/Italian-Swedish/Finnish/
Chinese/Japanese/SwissCzech-Korean/Taiwanese/
Danish-Latin American-Thai/
French!Norwegian-Turkish.
French CanadianéPolish-U.K. English/
German-Portuguese-U.S. English/
* For Bosnia-Herzegovina, Croatia, Slovenia, and Yugoslavia
Clearing Passwords
If you forget your password, you cannot access the computer. To clear the password, turn off and
unplug the computer then, press the CMOS reset button, holding it down for 5 seconds. Close
and restart the computer.
3.3.4 Surge-Tolerant Power Supply
An integrated surge-tolerant power supply provides greater reliability when the computer is hit
with an unpredictable power surge. This power supply is rated to withstand a power surge of up
to 2000 volts without incurring any system downtime or data loss.
Service Reference Guide, dx2000 uT359782-0023–7
Desktop Management
3–8359782-002Service Reference Guide, dx2000 uT
Ultra ATA Drive Guidelines and Features
4.1 Ultra ATA Jumpers
Ultra ATA drives are configured by means of jumper settings. Factory-installed drives ship with
the jumpers preset to the cable-select mode; therefore, no jumper setting changes are required on
factory pre installed, replacement, or option drives. With cable-select, the drive is configured as
either Master (Drive/De vice 0) or Slave (Driv e/Device 1) by its physical attachment to the cable.
If you purchase a third-party hard drive, refer to the documentation included with the drive kit to
ensure proper cable installation and configuration.
All drives on a controller channel need to have their jumpers either in the cable-select mode or
✎
have the individual drive jumper installed on the appropriate Master (Drive/Device 0) or Slave
(Drive/Device 1) position.
4.2 Ultra ATA Cables
4
When installing a second device on either the primary or secondary controller, you must use an
industry standard 40-pin, 80-conductor Ultra ATA cable for optimal performance. These cables
have a maximum length of 18 inches and a maximum distance of 6 inches between the two
devices for a two-drive cable.
Drives operating at speeds faster than those of the Ultra ATA-33 devices require industrystandard 40-pin, 80-conductor cables to maintain the higher data transfer rates possible with the
improved technology.
When using Ultra ATA-133, -100, -66, and slower -33 dri ves in the same system, each drive will
operate at its appropriate data transfer rate.
4.2.1 Cable Layout
The faces of industry-standard cable connectors are color coded for easy recognition:
■ System board connector = blue face
■ Device 0 connecto r = black face
■ Device 1 connector = gray face
The color code of an industry-standard cable is valid only if the drive’s jumper is in the cable-
✎
select position.
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Ultra ATA Drive Guidelines and Features
Single-Drive Cable
System
Board
Blue
Face
Device 0
(master)
Black
Face
Two-Drive Cable
System
Board
Blue
Face
On a two-drive cable, the Drive/Device 0 connector is always the farthest one from the system
board connector and the Drive/Device 1 connector is always the closest to the system board
connector.
Some cables may be labeled “Drive 0” instead of “Device 0” and “Drive 1” instead of
✎
“Device 1”.
Device 1
(slave)
Gray
Face
Device 0
(master)
Black
Face
4.3 Drive Installation Guidelines
Most computer system boards have two ATA (IDE) controller channels with a dedicated
connector for each controller. One controller is designated as the primary and the other as the
secondary controller.
Each of the two controllers can have up to two devices attached to it. Each computer system may
therefore have a maximum of four ATA/ATAPI drives. All drives are connected to these
controllers using an industry-standard 40-pin, 80-conductor cable.
The industry standard 1.44 MB diskette drive has its own separate channel and is not included as
✎
a part of the maximum four drives.
Any drive attached to a controller must have a drive designation. If only a single drive is
connected to a controller and its jumper is in the cable-select position, it is designated as the
Master Drive (Drive/Device 0) by its attachment to the Drive/Device 0 cable position. If two
cable-selected drives are connected to a single controller, one will be designated by its
attachment to the cable as the Master (Drive/Device 0) and the other as Slave (Drive/Device 1).
For optimal performance of a computer system, all drives need to be attached to the ATA
controllers in a specified sequence. This sequence is determined by the device class of the drives
and by specific attach sequence rules.
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4.3.1 Device Classes
In order to determine the best drive attach sequence, ATA/ATAPI drives are segregated into four
different classes based upon the bandwidth demands they place on an ATA controller. The most
demanding devices are in Class 1 and the least demanding are in Class 4.
Ultra ATA Drive Guidelines and Features
Class 1
Hard
Drives
ATA-100
ATA-66
ATA-33
Class 2
High Speed
Optical Drives
DVD
DVD-CD R/W
Class 3
Optical Storage
Drives
R/W CD-ROM
CD-ROM
General Attach Guidelines
■ The lower the device class number, the faster the device and the more bandwidth required.
■ Drives installed in the Device 0 positions on both the primary and secondary controllers
receive the greatest possible bandwidth.
■ The bootable ATA hard drive should always be installed on the primary controller in the
Device 0 position.
4.3.2 Attach Sequence Rules by Class Priority
Drives should be attached in the sequence shown for optimum performance starting at
position 1.
4
1
Class 4
Magnetic
Storage Drives
LS-120
Tape
Zip
3
Primary
2
41
Controller*
Secondary
32
Controller
Device 1Device 0
*If there are three or more devices, two or more of which are hard driv es, tw o hard drives should
be attached to the primary controller first before following the General Attach Sequence Rule.
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Ultra ATA Drive Guidelines and Features
The attach sequence rule may also be stated in table format:
SequenceDescription
1The lowest class drive - bootable hard drive recommended.
2If only two drives, the last drive goes here; otherwise the lowest class of the
remaining drives.
3If only three drives, attach the final drive here. If a fourth drive exists, attach the
lowest class drive here.
4If there is a fourth drive, attach the final drive here - the drive with the highest
class number of all devices.
*If there are three or more devices, two or more of which are hard drives, two hard drives
should be attached to the primary controller first before following the General Attach Sequence
Rule.
The rules allow for:
General Attach Sequence Rule*
■ Keeping the hard drive on a separate controller channel maximizes drive performance until a
fourth device is added.
■ Keeping the hard drives and removable media drives on separate controller channels
maximizes compatibility.
■ Keeping the hard drive and the writable optical drive on separate controller channels
maximizes optical drive reliability.
4.3.3 Attach Sequence Worksheet
Use the worksheet below for obtaining optimum system performance when setting up a computer
with multiple drives. Use the General Attach Sequence Rule to determine the best drive
installation sequence.
Attach Sequence Worksheet
Device NameDevice Class
Position
Number
Controller
Name
Device
Number
Two examples of how to use the worksheet are:
■ Three device installation
■ Four device installation
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Ultra ATA Drive Guidelines and Features
Example 1: Three Device Installation Sample
A system has three devices: Ultra ATA-100 hard driv e, CD-ROM drive, and a DVD drive. Using
the Device Class Table in Section 4.3.1, the devices may be identified as:
■ Ultra ATA-100 hard drive = Class 1
■ DVD drive = Class 2
■ CD-ROM drive = Class 3
Attach Sequence Worksheet - Three Device Installation (Sample)
Device
Device Name
Ultra ATA-100 hard drive11Primary0
DVD drive22Secondary0
CD-ROM drive33Secondary1
Class
4
3
Primary
Position
Number
Controller
Name
1
2
41
Device
Number
Controller*
Secondary
32
Controller
Device 1Device 0
Example 2: Four Device Installation Sample
A system has four devices: Ultra ATA-100 hard drive, Ultra ATA-100 hard drive, DVD-CDR/W
drive, and a ZIP-250 drive. Using the Device Class Table in Section 4.3.1, the devices may be
reidentified as:
■ Ultra ATA-100 hard drive = Class 1
■ Ultra ATA-100 hard drive = Class 1
■ DVD-CDR/W drive = Class 2
■ ZIP-250 drive = Class 4
Service Reference Guide, dx2000 uT359782-0024–5
Ultra ATA Drive Guidelines and Features
Attach Sequence Worksheet - Four Device Installation (Sample)
Device
Device Name
Ultra ATA-100 hard drive11Primary0
DVD-CDR/W drive22Secondary0
ZIP-250 drive 43Secondary1
Ultra ATA-100 hard
drive*
Class
14Primary1
Position
Number
Controller
Name
Device
Number
*If there are three or more devices, two or more of which are hard driv es, tw o hard drives should
be attached to the primary controller first before following the General Attach Sequence Rule.
4
3
Primary
1
2
41
Controller*
Secondary
32
Controller
Device 1Device 0
4.3.4 Additional Drive Application Notes
■ When replacing a hard drive, the replacement should be of the same type (Ultra ATA -33, -
66, or -100) as that being removed to retain the same level of performance.
■ When Ultra ATA and SCSI hard drives are mixed in the same system, the Ultra ATA drive
will become the boot drive unless the boot order is changed in Computer Setup (F10 Setup).
4.4 SMART
The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP
Personal Computers have built-in drive failure prediction that warns the user or network
administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault
prediction and failure indication parameters such as reallocated sector count, spin retry count,
and calibration retry count. If the drive determines that a failure is imminent, it generates a fault
alert.
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4.5 Drive Capacities
The combination of the file system and the operating system used in the computer determines the
maximum usable size of a drive partition. A drive partition is the largest segment of a drive that
may be properly accessed by the operating system. A single hard drive may therefore be
subdivided into a number of unique drive partitions in order to make use of all of its space.
The table that follows identifies the capabilities and restrictions imposed on the computer by the
combinations of file and operating systems.
Microsoft to Drive Manufacturer Size Conversion Table*
Ultra ATA Drive Guidelines and Features
Drive Size as Identified by Microsoft
Operating System
2 GB2.1 GB
4 GB4.3 GB
32 GB34.4 GB
64 GB68.7 GB
128 GB137 GB
2 TB2.199 TB
*Drive size calculations by drive manufacturers are bytes to the base 10 while calculations by
Microsoft are bytes to the base 2.
Drive/Partition Capacity Limits
File
System
FAT 32ATAWindows 2000/ XP32 GB128 PB
FAT 32SCSIWindows 2000/ XP32 GB2 TB
Controller
TypeOperating System
Drive Size as Identified by
Drive Manufacturers
Maximum Size
Partition Drive
NTFSATAWindows NT/2000/XP128 TB128 PB
NTFSSCSIWindows NT/2000/XP2TB2TB
Service Reference Guide, dx2000 uT359782-0024–7
Ultra ATA Drive Guidelines and Features
4–8359782-002Service Reference Guide, dx2000 uT
Identifying the Chassis, Routine Care, and
Disassembly Preparation
This chapter provides general service information for the computer. Adherence to the procedures
and precautions described in this chapter is essential for proper service.
CAUTION: When the computer is plugged into an AC power source voltage is always applied to the
Ä
system board. You must disconnect the power cord from the power source before opening the computer
to prevent system board or component damage.
5.1 Chassis Designations
5.1.1 Microtower (µT)
5
This chassis may have either a carbonite or silver front bezel depending on the geographical
location.
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Identifying the Chassis, Routine Care, and Disassembly Preparation
5.2 Electrostatic Discharge Information
A sudden discharge of static electricity from your finger or other conductor can destroy staticsensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs.
An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at
all and can work perfectly throughout a normal cycle. The device may function normally for a
while, but it has been degraded in the internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the
discharge contains enough power to alter device parameters or melt silicon junctions.
5.2.1 Generating Static
The following table shows that:
■ Different activities generate different amounts of static electricity.
■ Static electricity increases as humidity decreases.
Relative Humidity
Event55%40%10%
Walking across carpet
Walking across vinyl floor
Motions of bench worker
Removing bubble pack from PCB
Packing PCBs in foam-lined box
7, 5 0 0 V
3,000 V
400 V
7,000 V
5,000 V
15,000 V
5,000 V
800 V
20,000 V
11,000 V
700 volts can degrade a product.
✎
5.2.2 Preventing Electrostatic Damage to Equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the
degree of sensitivity. The following packaging and grounding precautions are necessary to
prevent damage to electric components and accessories.
■ To avoid hand contact, transport products in static-safe containers such as tubes, bags, or
boxes.
■ Protect all electrostatic parts and assemblies with conductive or approved containers or
packaging.
■ Keep electrostatic sensitive parts in their containers until they arrive at static-free stations.
■ Place items on a grounded surface before re moving them from their container.
■ Always be properly grounded when touching a sensitive component or assembly.
35,000 V
12,000 V
6,000 V
26,500 V
21,000 V
■ Avoid contact with pins, leads, or circuitry.
■ Place reusable electrostatic-sensitive parts from assemblies in protective packaging or
conductive foam.
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Identifying the Chassis, Routine Care, and Disassembly Preparation
5.2.3 Personal Grounding Methods and Equipment
Use the following equipment to prevent static electricity damage to equipment:
■ Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the
ground cords. To provide proper ground, a strap must be worn snug against bare skin. The
ground cord must be connected and fit snugly into the banana plug connector on the
grounding mat or workstation.
■ Heel straps/Toe straps/Boot straps can be used at standing workstations and are
compatible with most types of shoes or boots. On conductive floors or dissipati v e floor mats,
use them on both feet with a maximum of one-megohm ± 10% resistance between the
operator and ground.
1. Never use solvents or flammable solutions to clean the computer.
2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth
and then use the cloth on the component.
3. Always unplug the computer when cleaning with liquids or damp cloths.
4. Always unplug the computer before cleaning the keyboard, mouse, or air vents.
5. Disconnect the keyboard before cleaning it.
6. We ar sa fe ty gla s se s equ ipp ed with side shields when cleaning the keyboard.
5.3.2 Cleaning the Computer Case
Follow all safety precautions in Section 5.3.1, “General Cleaning Safety Precautions,” before
cleaning the computer.
To clean the computer case, follow the procedures described below:
■ To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab.
■ For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well b y wiping it
with a cloth or swab dampened with clear water.
■ For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will
evaporate quickly and not leave a residue.
■ After cleaning, always wipe the unit with a clean, lint-free cloth.
■ Occasionally clean the air vents on the computer. Lint and ot her foreign matter can block the
vents and limit the airflow.
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5.3.3 Cleaning the Keyboard
Follow all safety precautions in Section 5.3.1, “General Cleaning Safety Precautions,” before
cleaning the keyboard.
To clean the tops of the keys or the keyboard body, follow the procedures described in Section
5.3.2, “Cleaning the Computer Case.”
When cleaning debris from under the keys, review all rules in Section 5.3.1, “General Cleaning
Safety Precautions,” before following these procedures:
CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under
Ä
the keys.
■ Visible debris underneath or between the keys may be removed by vacuuming or shaking.
■ Canned, pressurized air may be used to clean debris from under the keys. Caution should be
used as too much air pressure can dislodge lubricants applied under the wide keys.
■ If you remove a key, use a specially designed key puller to prevent damage to the keys. This
tool is available through man y electroni c supply outlet s.
CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are
Ä
improperly removed or installed, the keyboard may not function properly.
Identifying the Chassis, Routine Care, and Disassembly Preparation
■ Cleaning under a key may be done with a swab moistened with isopropyl alcohol and
squeezed out. Be careful not to wipe away lubricants necessary for proper ke y functions. Use
tweezers to remove any fibers or dirt in confined areas. Allow the parts to air dry before
reassembly.
5.3.4 Cleaning the Monitor
■ Wipe the monitor screen with a clean cloth moistened with water or with a towelette
designed for cleaning monitors. Do not use sprays or aerosols directly on the screen; the
liquid may seep into the housing and damage a component. Nev er use solvents or flammable
liquids on the monitor.
■ To clean the monitor body follow the procedures in Section 5.3.2, “Cleaning the Computer
Case.”
5.3.5 Cleaning the Mouse
Before cleaning the mouse, ensure that the power to the computer is turned off.
■ Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull
out any debris from the ball socket and wipe the ball with a clean, dry cloth before
reassembly.
■ To clean the mouse body, follow the procedures in Section 5.3.2, “Cleaning the Computer
Case.”
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Identifying the Chassis, Routine Care, and Disassembly Preparation
5.4 Service Considerations
Listed below are some of the considerations that you should keep in mi nd during the disassembly
and assembly of the computer.
5.4.1 Power Supply Fan
The power supply fan is a variable-speed fan based on the temperature in the power supply.
CAUTION: The cooling fan is off only when the computer is turned off or the power cable has been
Ä
disconnected.
The cooling fan is always on when the computer is either in the “On,” “Standby,” or “Suspend” modes.
You must disconnect the power cord from the power source before opening the computer to prevent
system board or component damage.
5.4.2 Tools and Software Requirements
To service the computer, you need the following:
■ Torx T-15 screwdriver (Compaq screwdriver with bits, PN 161946-001)
■ Torx T-15 screwdriver with small diameter shank (for certain front bezel remova l)
■ Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver)
The screws used in the computer are not interchangeable. They may have standard or metric
threads and may be of different lengths. If an incorrect screw is used during the reassembly
process, it can damage the unit. HP strongly recommends that all screws removed during
disassembly be kept with the part that was removed, then returned to their proper locations.
Metric screws have a black finish.
✎
U.S. screws have a silver finish.
As each subassembly is removed from the computer, it should be placed away from the work
✎
area to prevent damage.
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5.4.4 Cables and Connectors
Most cables used throughout the unit are flat, flexible cables. These cables must be handled with
care to avoid damage. Apply only the tension required to seat or unseat the cables during
insertion or removal from the connector. Handle cables by the connector whenever possible. In
all cases, avoid bending or twisting the cables, and ensure that the cables are routed in such a way
that they cannot be caught or snagged by parts being removed or replaced.
CAUTION: When servicing this computer, ensure that cables are placed in their proper location during
Ä
the reassembly process. Improper cable placement can damage the computer.
5.4.5 Hard Drives
Handle hard drives as delicate, precision components, avoiding all physical shock and vibration.
This applies to failed drives as well as replacement spares.
■ If a drive must be mailed, place the driv e in a bubble-pack mailer or other suitable protectiv e
packaging and label the package “Fragile: Handle With Care.”
■ Do not remove hard drives from the shipping package for storage. Keep hard drives in their
protective packaging until they are actually mounted in the CPU.
Identifying the Chassis, Routine Care, and Disassembly Preparation
■ Avoid dropping drives from any height onto any surface.
■ If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard
drive while the computer is on or in standby mode.
■ Before handling a drive, ensure that you are discharged of static electricity. While handling a
drive, avoid touching the connector. For more information about preventing electrostatic
damage, refer to
■ Do not use excessive force when inserting a drive.
■ Avoid exposing a hard drive to liquids, temperature extremes, or products that have
The battery that comes with the computer provides power to the real-time clock and has a
minimum lifetime of about three years.
See the appropriate removal and replacement chapter for the chassis you are working on in this
guide for instructions on the replacement procedures.
WARNING: This computer contains a lithium battery. There is a risk of fire and chemical burn if the
Å
battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in
water or fire, or expose it to temperatures higher than 140ºF (60ºC).
CAUTION: Batteries, battery packs, and accumulators should not be disposed of together with the
general household waste.
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Identifying the Chassis, Routine Care, and Disassembly Preparation
5–8359782-002Service Reference Guide, dx2000 uT
Removal and Replacement Procedures—
Microtower (µT) Chassis
Adherence to the procedures and precautions described in this chapter is essential for proper
service. After completing all necessary removal and replacement procedures, run the Diagnostics
utility to verify that all components operate properly.
Not all features listed in this guide are available on all computers.
✎
6.1 Preparation for Disassembly
See Chapter 5, “Identifying the Chassis, Routine Care, and Disassembly Preparation,” for initial
procedures.
1. Close any open software applications.
2. Exit the operating system.
6
3. Remove any diskette or compact disc from the computer.
4. Turn off the computer and any peripheral devices that are connected to it.
CAUTION: Turn off the computer before disconnecting any cables.
Ä
CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as
Ä
the system is plugged into an active AC outlet. In some systems the cooling fan is on even when the
computer is in the “Standby,” or “Suspend” modes. The power cord should always be disconnected
before servicing a unit.
5. Disconnect the power cord from the electrical outlet and then from the computer.
6. Disconnect all peripheral device cables from the computer.
During disassembly, label each cable as you remove it, noting its position and routing. Keep all
✎
screws with the units removed.
CAUTION: The screws used in the computer are of different thread sizes and lengths; using the wrong
Ä
screw in an application may damage the unit.
Service Reference Guide, dx2000 uT359782-0026–1
Removal and Replacement Procedures— Microtower (µT) Chassis
6.2 Access Panel
1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).
CAUTION: Before removing the computer access panel, ensure that the computer is turned off and that
Ä
the power cord is disconnected from the electrical outlet.
2. Remove the two screws that secure the access panel to the computer chassis. Some access
panels use captive thumbscrews.
Remove the right access panel to upgrade memory or an expansion card.
✎
Remove the left access panel to upgrade a drive.
3. Slide the access panel back about 1 inch (2.5 cm), then lift it away from and off the unit.
To replace the access panel, reverse the removal steps.
The two access panels are physically identical. One access panel has captive thumbscrews that
✎
may be removed by unscrewing them.
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6.3 Front Bezel
1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).
2. Remove the access panels (Section 6.2, “Access Panel”).
3. Grasp the bottom of the front panel below the lowest air vent and pull the panel out and up to
release it from the chassis.
Removal and Replacement Procedures— Microtower (µT) Chassis
To install the front bezel, insert the top two latches into their respective holes in the chassis and
push the bezel in until it is fully seated.
When replacing the front bezel, ensure that the top of the front bezel is flush with the top of the
✎
chassis before pressing it into place.
Service Reference Guide, dx2000 uT359782-0026–3
Removal and Replacement Procedures— Microtower (µT) Chassis
6.4 Front Drive Bezels
1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).
2. Remove the access panel (Section 6.3, “Front Bezel”).
3. Remove the front bezel (Section 6.3, “Front Bezel”).
6.4.1 5.25" Drive Bezel Blank
Press one of the retaining tabs on the inside of the large bezel towards the outer edge of the bezel
to release the bezel blank. At the same time, pull the bezel blank inwards to remove it from the
main bezel.
To install a bezel blank, reverse the removal procedure.
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6.4.2 Diskette Drive Bezel
Pull the right retaining tab towards the center of the main bezel. At the same time, pull the bezel
inwards to remove it from the main bezel.
Removal and Replacement Procedures— Microtower (µT) Chassis
To install a diskette drive bezel, reverse the removal procedure.
Service Reference Guide, dx2000 uT359782-0026–5
Removal and Replacement Procedures— Microtower (µT) Chassis
6.5 Memory
For more information on the memory in this series of computers, refer to Appendix E,
“Memory.”
6.5.1 Installing Memory Modules
CAUTION: The memory module sockets have gold metal contacts. When upgrading the memory, it is
Ä
important to use memory modules with gold metal contacts to prevent corrosion and/or oxidation
resulting from having incompatible metals in contact with each other.
CAUTION: Static electricity can damage the electronic components of the computer or optional cards.
Ä
Before beginning these procedures, ensure that you are discharged of static electricity by briefly
touching a grounded metal object. Refer to Chapter 5 for more information.
CAUTION: When handling a memory module, be careful not to touch any of the contacts. Doing so
Ä
may damage the module.
1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).
If there is a hard drive in bay 5 it will be necessary to remove the lower drive cage before
✎
removing the memory modules (Section 6.7.4, “Removing the Lower Drive Cage”).
2. Remove the right access panel (Section 6.2, “Access Panel”).
WARNING: To reduce risk of personal injury from hot surfaces, allow the internal system components
Å
to cool before touching.
3. Lay the computer down on its side to make it easier to work on.
4. Open both latches of the memory module socket 1, and insert the memory module into the
socket 2. Begin by installing a module into the socket nearest the preinstalled module, and
install the modules following the numerical order of the sockets.
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Removal and Replacement Procedures— Microtower (µT) Chassis
A memory module can be installed in only one way. Match the notch on the module with the tab
✎
on the memory socket.
5. Push the module down into the socket, ensuring that the module is fully inserted and
properly seated. Make sure the latches are in the closed position 3.
6. Repeat steps 4 and 5 for any additional modules that you want to install.
To reassemble the computer, reverse the removal procedure.
Service Reference Guide, dx2000 uT359782-0026–7
Removal and Replacement Procedures— Microtower (µT) Chassis
6.6 Expansion Card
1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).
2. Remove the right access panel (Section 6.2, “Access Panel”).
3. Lay the computer down on its side to make it easier to work on.
If installing an expansion card in an empty slot, skip to step 9.
4. To remove an expansion card, disconnect any cables attached to the expansion card.
5. Remove the screw at the top of the expansion slot.
6. Hold the card at each end and carefully rock it back and forth until the connectors pull free
from the socket. Be sure not to scrape the card against other components.
7. Store the card in anti-static packaging.
8. Install a new expansion card or an expansion slot cover to close the open slot.
If not installing an additional expansion card, skip to step 11.
9. Remove the expansion slot cover.
10. Slide the expansion card into the expansion socket and press it firmly into place.
When you install an expansion card, make sure you press firmly on the card so that the entire
✎
connector seats properly in the expansion card socket.
11. Install the screw at the top of the expansion slot to further secure the part in the chassis.
12. Replace the access panel.
13. Connect external cables to the installed card, if needed.
Reconfigure the computer, if necessary.
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6.7 Drives
The computer supports up to five drives that may be installed in various configurations.
This Section describes the procedure for replacing or upgrading the storage drives. A Torx T-15
screwdriver is needed to remove and install the guide screws on a drive.
CAUTION: Make sure personal files on the hard drive are backed up to an external storage device
Ä
before removing the hard drive. Failure to do so will result in data loss. After replacing the primary hard
drive, you will need to run the Restore Plus! CD to load the Compaq factory-installed files.
6.7.1 Drive Positions
Removal and Replacement Procedures— Microtower (µT) Chassis
Drive Positions
ItemDescriptionItemDescription
1Optical drive4Hard drive
2Optical drive5Hard drive
3Diskette drive
*An optical drive is a CD-ROM, CD-R/RW, DVD-ROM, DVD-R/RW, or CD-RW/DVD Combo
drive.
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Removal and Replacement Procedures— Microtower (µT) Chassis
6.7.2 Removing a 5.25" Drive
1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).
2. Remove both the right and left access panels (Section 6.2, “Access Panel”).
3. Remove the front bezel (Section 6.3, “Front Bezel”).
4. Disconnect the power, data, and audio cables, as necessary, from the back of the drive.
In some cases it may be easier to slide the drive part way out of the drive bay before removing
✎
the cables.
5. Remove the four screws, two from each side, that secure the drive in the drive cage 1.
6. Slide the drive out of the drive cage, as shown in the illustration below 2.
To install a drive, reverse the removal procedure.
If you are installing a 5.25" drive for the first time into bay 2 you must first remove the drive
✎
from bay 1 and then knock or pry out the metal shield that covers the front of bay 2.
WARNING: There may be sharp edges on the inside of the bay opening after the shield has been
Å
removed.
6–10359782-002Service Reference Guide, dx2000 uT
Removal and Replacement Procedures— Microtower (µT) Chassis
6.7.3 Removing a Diskette Drive
1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).
2. Remove both the right and left access panels (Section 6.2, “Access Panel”).
3. Remove the front bezel (Section 6.3, “Front Bezel”).
4. Disconnect the power, and data cables from the back of the drive.
5. Remove the four screws, two from each side, that secure the drive in the drive cage 1.
6. Slide the drive out of the front of the chassis 2.
To replace the diskette drive, reverse removal procedure.
Service Reference Guide, dx2000 uT359782-0026–11
Removal and Replacement Procedures— Microtower (µT) Chassis
6.7.4 Removing the Lower Drive Cage
1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).
2. Remove both the right and left access panels (Section 6.2, “Access Panel”).
3. Remove the front bezel (Section 6.3, “Front Bezel”).
4. Remove the diskette drive (Section 6.7.3, “Removing a Diskette Drive”).
5. Disconnect the power, and data cables from the back of all installed 3.5" drives.
6. Remove the four screws that secure the drive cage to the front of the chassis 1 and then
remove the single screw that attaches the lower drive cage to the fixed upper drive cage on
the right side of the chassis 2.
7. Slide the lower drive cage back about 1/2 inch to release it from the upper cage 3.
To install the lower drive cage, reverse the remova l procedure.
CAUTION: When installing the retaining screws always use the short (5/32" long) screw in the side
Ä
mounting position and the 4 longer screws on the front of the chassis.
6–12359782-002Service Reference Guide, dx2000 uT
Removal and Replacement Procedures— Microtower (µT) Chassis
6.7.5 Removing a 3.5" Hard Drive
1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).
2. Remove both the right and left access panels (Section 6.2, “Access Panel”).
3. Remove the front bezel (Section 6.3, “Front Bezel”).
4. Remove the diskette drive (Section 6.7.3, “Removing a Diskette Drive”).
5. Disconnect the power, and data cables from the back of all installed 3.5" drives.
6. Remove the lower drive cage (Section 6.7.4, “Removing the Lower Drive Cage”).
7. Remove the four screws, two from each side, that secure the drive in the drive cage 1.
8. Slide the drive out of the drive cage 2.
To replace the drive cage, reverse the removal procedure.
Service Reference Guide, dx2000 uT359782-0026–13
Removal and Replacement Procedures— Microtower (µT) Chassis
6.8 Front USB Device
1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).
2. Remove the right access panel (Section 6.2, “Access Panel”).
3. Remove the front bezel (Section 6.3, “Front Bezel”).
4. Disconnect the front USB cable from the system board.
5. Remove the single screw that secures the front USB device to the chassis 1, then slide the
USB housing up to release it from the chassis 2.
6. Remove the two screws that secure the USB printed circuit board from the inside of the USB
housing and then remove the board.
To install the USB board and the USB housing to the chassis, reverse the removal procedures.
6–14359782-002Service Reference Guide, dx2000 uT
Removal and Replacement Procedures— Microtower (µT) Chassis
6.9 Power Switch Assembly
1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).
2. Remove the right access panel (Section 6.2, “Access Panel”).
3. Remove the front bezel (Section 6.3, “Front Bezel”).
4. Remove the diskette drive (Section 6.7.3, “Removing a Diskette Drive”).
5. Disconnect the power, and data cables from the back of all installed 3.5" drives.
6. Remove the lower drive cage (Section 6.7.4, “Removing the Lower Drive Cage”).
7. Disconnect the power switch cable from the system board.
8. From the inside of the chassis, squeeze the two lower retaining clips together 1 while
rotating the bottom of the power switch out of the chassis 2.
To install the power switch assembly, reverse the removal procedure.
Service Reference Guide, dx2000 uT359782-0026–15
Removal and Replacement Procedures— Microtower (µT) Chassis
6.10 Speaker
1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).
2. Remove the right access panel (Section 6.2, “Access Panel”).
3. Remove the front bezel (Section 6.3, “Front Bezel”).
4. Disconnect the speaker cable from the system board 1.
5. From the outside of the chassis pull out the stems of the four push pins to release the
speakers then, remove the speaker 2.
To install the speaker, reverse the removal procedure. To ensure proper alignment, install the
push pins in an X pattern.
6–16359782-002Service Reference Guide, dx2000 uT
6.11 System Fan
1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).
2. Remove the right access panel (Section 6.2, “Access Panel”).
3. Disconnect the cable that connects the system fan to the system board.
4. Remove the four screws that secure the fan to the chassis and remove the fan.
Removal and Replacement Procedures— Microtower (µT) Chassis
To install the fan, reverse the removal procedures.
Service Reference Guide, dx2000 uT359782-0026–17
Removal and Replacement Procedures— Microtower (µT) Chassis
6.12 Processor and Heatsink
1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).
2. Remove the right access panels (Section 6.2, “ Access P anel”).
3. Lay the computer down on its side to make it easier to work on.
4. Use a long, slender screwdriver to unscrew the four processor retaining screws 1.
The spring-loaded retaining screws are captive to the heatsink.
✎
5. Twist the heatsink to break the bond between it and the processor and lift the heatsink from
the processor 2.
6. Raise the handle on the ZIF socket to the full-open position 3.
7. Grasp the processor by the edges and pull it straight up from the socket 4.
To install the processor and heatsink, reverse the removal procedures.
CAUTION: When installing the heatsink, insert all four screw loosely and then tighten them in a X
Ä
pattern to ensure the heatsink is properly seated.
6–18359782-002Service Reference Guide, dx2000 uT
6.13 System Board
1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).
2. Remove both the right and left access panels (Section 6.2, “Access Panel”).
3. Remove the front bezel (Section 6.3, “Front Bezel”).
4. Remove the diskette drive (Section 6.7.3, “Removing a Diskette Drive”).
5. Disconnect the power, and data cables from the back of all installed 3.5" drives.
6. Remove the lower drive cage (Section 6.7.4, “Removing the Lower Drive Cage”).
It is not necessary to remove the chassis fan from the chassis.
✎
7. Disconnect all cables from the system board.
8. Remove the heatsink from the system board (Section 6.12, “Processor and Heatsink”).
9. Remove the 8 screws that secure the system board to the chassis 1.
10. Slide the system board towards the front of the chassis 2 to remove it.
The system board in the computer may look slightly different from the one shown here.
✎
Removal and Replacement Procedures— Microtower (µT) Chassis
To install the system board, reverse the removal procedure.
Service Reference Guide, dx2000 uT359782-0026–19
Removal and Replacement Procedures— Microtower (µT) Chassis
6.14 Battery
The battery that comes with your computer provides power to the real-time clock and has a
lifetime of about three years. When replacing the battery, use a battery equivalent to the battery
originally installed on the computer. The computer comes with a 3-volt lithium coin cell battery.
The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall
✎
socket. The lithium battery is only used when the computer is NOT connected to AC power.
WARNING: This computer contains an internal lithium manganese dioxide battery. There is a risk of fire and
Å
burns if the battery is not handled properly. To reduce the risk of personal injury:
■ Do not attempt to recharge the battery.
■ Do not expose to temperatures higher than 140°F (60°C)
■ Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or
water.
■ Replace the battery only with the HP/Compaq spare designated for this product.
CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings. When
Ä
the battery is removed or replaced, the CMOS settings will be cleared. Refer to the Troubleshooting
Guide for information on backing up the CMOS settings.
Batteries, battery packs, and accumulators should not be disposed of together with the general
N
household waste. In order to forward them to recycling or proper disposal, please use the public
collection system or return them to HP/Compaq, their authorized partners, or their agents.
CAUTION: Static electricity can damage the electronic components of the computer or optional
Ä
equipment. Before beginning these procedures, ensure that you are discharged of static electricity by
briefly touching a grounded metal object.
1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).
2. Remove the right access panel (Section 6.2, “Access Panel”).
It may be necessary to remove an expansion card to gain access to the battery.
✎
3. Locate the battery and battery holder on the system board.
6–20359782-002Service Reference Guide, dx2000 uT
Removal and Replacement Procedures— Microtower (µT) Chassis
4. To release the battery from its holder, push away the metal clamp that extends above one
edge of the battery 1. When the battery pops up, lift it out 2.
5. To insert the new battery, slide one edge of the replacement battery in with the positive side
pointing to the metal retaining clamp as shown, until the clamp snaps over the other edge of
the battery .
After the battery has been replaced, use the following steps to complete this procedure.
✎
6. Replace the computer cover or access panel.
7. Plug in the computer and turn on power to the computer.
Reset the date and time, your passwords, and any special system setups, using Computer Setup.
Service Reference Guide, dx2000 uT359782-0026–21
Removal and Replacement Procedures— Microtower (µT) Chassis
6.15 Power Supply
WARNING: Voltage is always present on the system board when the computer is plugged into an
Å
active AC outlet. To avoid possible personal injury and damage to the equipment the power cord should
be disconnected from the computer and/or the AC outlet before opening the computer.
1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).
2. Remove the right access panel (Section 6.2, “Access Panel”).
3. Disconnect all power cables from the mass storage devices and from the system board.
4. Remove the 4 screws 1 that secure the power supply to the chassis.
5. Slide the power supply toward the front of the computer 4, then lift it out of the computer.
To install the power supply, reverse the removal procedure.
It is easier to install the power supply if the chassis is turned upside down. This will give you
✎
better control when supporting the power supply in the chassis to install the first retaining screw.
6–22359782-002Service Reference Guide, dx2000 uT
This appendix contains the pin assignments for many computer and workstation connectors.
Some of these connectors may not be used on the product being serviced.
Enhanced Keyboard
Connector and IconPinSignal
A
Connector Pin Assignments
Mouse
Connector and IconPinSignal
Ethernet RJ-45
Connector and IconPinSignal
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
Data
Unused
Ground
+5 VDC
Clock
Unused
Data
Unused
Ground
+5 VDC
Clock
Unused
(+) Transmit Data
(-) Transmit Data
(+) Receive Data
Unused
5
6
7
8
Service Reference Guide, dx2000 uT359782-002A–1
Unused
(-) Receive Data
Unused
Unused
Connector Pin Assignments
Parallel Interface
Connector and Icon
PinSignalPinSignalPinSignal
1
2
3
4
5
6
Strobe
Data Bit 0
Data Bit 1
Data Bit 2
Data Bit 3
Data Bit 4
7
8
9
10
11
12
Data Bit 5
Data Bit 6
Data Bit 7
Acknowledge
Busy
Paper End
Serial Interface, Powered and Non-Powered
Connector and IconPinSignal
1
2
3
4
5
6
7
8
9
USB
Connector and IconPinSignal
13
14
15
16
17
18-25
Select
Auto Linefeed
Error
Initialize Printer
Select IN
Signal Ground
Carrier Detect (12V if powered)
Receive Data
Transmit Data
Data Terminal Ready
Signal Ground
Data Set Ready
Request to Send
Clear to Send
Ring Indicator (5V if powered)
1
2
3
4
+5 VDC
- Data
+ Data
Ground
Microphone
Connector and Icon (1/8" miniphone)PinSignal
1 (Tip)Audio
1
1
3
3
2
2
A–2359782-002Service Reference Guide, dx2000 uT
2 (Ring)Power
3 (Shield)Ground
Headphone
Connector and Icon (1/8" miniphone)PinSignal
1 (Tip)Audio_Left
1
3
2
2 (Ring)Audio_Right
3 (Shield)Ground
Line-In Audio
Connector and Icon (1/8" miniphone)PinSignal
1 (Tip)Audio_In_Left
1
3
2
2 (Ring)Audio_In_Right
3 (Shield)Ground
Line-Out Audio
Connector and Icon (1/8" miniphone)PinSignal
1 (Tip)Audio_Out_Left
1
3
2
2 (Ring)Audio_Out_Right
Connector Pin Assignments
3 (Shield)Ground
Monitor
Connector and Icon
PinSignalPinSignal PinSignal
1
2
3
4
5
Red Analog
Green Analog
Blue Analog
Not used
Ground
6
7
8
9
10
Ground
Ground
Ground
+5V DC (fused)
Ground
11
12
13
14
15
Not used
DDC Serial Data
Horizontal Sync
Vertical Sync
DDC Serial Clock
Service Reference Guide, dx2000 uT359782-002A–3
Connector Pin Assignments
ATA/ATAPI (IDE) Standard Drive Cable
Connector
PinSignalPinSignalPinSignal
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Reset
Ground
DD7
DD8
DD6
DD9
DD5
DD10
DD4
DD11
DD3
DD12
DD2
DD13
20-Pin Power
15
16
17
18
19
20
21
22
23
24
25
26
27
28
20
10
DD1
DD14
DD0
DD15
Ground
(Key)
DMARQ
Ground
DIOW
Ground
DIOR
Ground
IORDY
CSEL
Connector
29
30
31
32
33
34
35
36
37
38
39
40
11
DMAK
Ground
INTRQ
IOCS16
DA1
PDIAG (cable detect)
DA0
DA2
CS1FX
CS3FX
DASP
Ground
1
PinSignalPinSignalPinSignalPinSignal
1
2
3
4
5
+3.3 V
+3.3 V
GND
+5 V
GND
6
7
8
9
10
+5 V
GND
POK
+5 Vaux
+12 V
11
12
13
14
15
+3.3 V
-12 V
GND
PSON
GND
16
17
18
19
20
GND
GND
open*
+5 V
+5 V
*Open for d300 series computers; -5V for all others
4-Pin Power (for CPU)
Connector and IconPinSignal
1GND
2GND
3+12 V
4-12 V
A–4359782-002Service Reference Guide, dx2000 uT
The voltage select switch feature on the computer permits it to operate from any line voltage
between 100-120 or 220-240 volts AC.
The power cord set received with the computer meets the requirements for use in the country
where you purchased the equipment.
Power cord sets for use in other countries must meet the requirements of the country where you
use the computer. F or more information on po wer cord set requirements, contact your authorized
HP dealer, reseller, or service provider.
General Requirements
The requirements listed below are applicable to all countries:
1. The length of the power cord set must be at least 1.8 m (6.00 feet) and a maximum of 3.0 m
(9.75 feet.)
2. All power cord sets must be approved by an acceptable accredited agency responsible for
evaluation in the country where the power cord set will be used.
B
Power Cord Set Requirements
3. The power cord set must have a minimum current capacity of 10A and a nominal voltage
rating of 125 or 250 volts AC, as required by each country’s power system.
4. The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320
Standard Sheet C13 connector, for mating with appliance inlet on the Switch Box.
Service Reference Guide, dx2000 uT359782-002B–1
Power Cord Set Requirements
Country-Specific Requirements
Additional requirements specific to a country are shown in parentheses and explained below.
Accrediting
Country
Australia (1)
Austria (1)
Belgium (1)
Canada (2)
Denmark (1)
Finland (1)
France (1)
Germany (1)
AgencyCountry
EANSW
OVE
CEBC
CSA
DEMKO
SETI
UTE
Italy (1)
Japan (3)
Norway (1)
Sweden (1)
Switzerland (1)
United Kingdom (1)
United States (2)
VDE
1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm
Accrediting
Agency
IMQ
METI
NEMKO
SEMKO
SEV
BSI
UL
2
conductor size.
Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of
the agency responsible for evaluation in the country where it will be used.
2. The flexible cord must be Type SJT or equivalent, No. 18 AWG, 3-conductor. The wall
plug must be a two-pole grounding type with a NEMA 5-15P (15A, 125V) or NEMA 615P (15A 250V) configuration.
3. Appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration
number in accordance with the Japanese Dentori Law. Flexible cord must be Type VCT or
VCTF, 3-conductor, 1.0 mm
2
conductor size. Wall plug must be a two-pole grounding type
with a Japanese Industrial Standard C8303 (7A, 125V) configuration.
B–2359782-002Service Reference Guide, dx2000 uT
C
POST Error Messages
An error message results if the Power-On Self-Test (POST) encounters a problem. This test runs
when the system is turned on, checking assemblies within the computer and reporting any errors
found.
Not all computers use all of the codes listed.
Recommended Actions are to be taken in incremental steps. Perform one step at a time and
continue only if the action does not cure the problem.
POST Error Messages
Screen MessageProbable CauseRecommended Action
Gate 20 ErrorBIOS cannot access
memory over 1MB.
Parity ErrorFatal memory parity
error. System halts after
displaying this message.
Boot Failure...BIOS could not boot from
the device. This message
is usually followed by
information about the
specific device.
Invalid Boot DisketteDiskette in drive A: not
bootable.
Drive Not ReadyBIOS could not configure
drive A: during POST.
Drive A: ErrorBIOS could not configure
drive A: during POST.
Reseat memory modules.
Replace memory modules.
Reseat memory modules.
Replace memory modules.
Reseat the device data and power
cables.
Replace the device data cable.
Replace the device.
Replace the system board.
Replace the diskette.
Reseat the device data and power
cables.
Replace the device data cable.
Replace the device.
Replace the system board.
Reseat the device data and power
cables.
Replace the device data cable.
Replace the device.
Replace the system board.
Primary Master/Slave
hard drive could not be
initialized by the BIOS.
Secondary Master/Slave
hard drive could not be
initialized by the BIOS.
Device configured as a
Primary/ Master/Slave
failed an ATAPI
compatibility test.
Device configured as a
Secondary/ Master/
Slave failed an ATAPI
compatibility test.
BIOS unable to send a
S.M.A.R.T. message to
the device.
Reseat the device data and power
cables.
Replace the device data cable.
Replace the device.
Replace the system board.
Reseat the device data and power
cables.
Replace the device data cable.
Replace the device.
Replace the system board.
Replace the device.
Replace the system board.
Replace the device.
Replace the system board.
Backup the data on the hard drive.
Replace the hard drive.
S.M.A.R.T. Status Bad,
Backup and replace.
S.M.A.R.T. Capable
S.M.A.R.T. capable hard
drive detects an imminent
failure.
and Status Bad.
DMA-1 Error
DMA-2 Error
Error when initializing
secondary DMA
controller.
DMA Controller ErrorPOST error while trying
to initialize the DMA
controller.
Checking
NVRAM...Update
BIOS could not write to
the NVRAM block.
Failed
Backup the data on the hard drive, then
replace the hard drive.
Reconnect the cables on the peripheral
device.
Replace the data cable.
Replace the device.
Replace the system board.
Reconnect the cables on the peripheral
device.
Replace the data cable.
Replace the device.
Replace the system board.
Change system board jumper on JP2 to
pins 2-3 (Unlock), then flash the system
BIOS. Reset the jumper to pins 1-2
(Lock).
Replace the system board.
C–2359782-002Service Reference Guide, dx2000 uT
POST Error Messages
POST Error Messages
Screen MessageProbable CauseRecommended Action
Microcode ErrorBIOS could not find or
load the CPU microcode
update to the CPU.
NVRAM Checksum
Bad, NVRAM Cleared
Error detected while
validating NVRAM data.
NVRAM IgnoredNVRAM data used to
store plug and play data
was not used for system
configuration in POST.
NVRAM BadNVRAM data used to
store plug and play data
was not used for system
configuration in POST.
Ensure the system board BIOS supports
the processor.
Change system board jumper on JP2 to
pins 2-3 (Unlock), then flash the system
BIOS. Reset the jumper to pins 1-2
(Lock).
Restart the computer, use the F10 Key to
access Computer Setup. Select Load Default Settings > Save and Exit.
Restart the computer, use the F10 Key to
access Computer Setup. Select Load Default Settings > Save and Exit.
Change system board jumper on JP2 to
pins 2-3 (Unlock), then flash the system
BIOS. Reset the jumper to pins 1-2
(Lock).
Replace the system board.
Restart the computer, use the F10 Key to
access Computer Setup. Select Load Default Settings > Save and Exit.
Change system board jumper on JP2 to
pins 2-3 (Unlock), then flash the system
BIOS. Reset the jumper to pins 1-2
(Lock).
Replace the system board.
Timer ErrorError found while
Replace the system board.
programming the count
register of channel 2 of
the 8254 timer.
Interrupt Controller-1
Error
Interrupt Controller-1
BIOS POST could not
initialize the Master/
Slave Interrupt controller.
Replace the system board.
Error
CMOS Date/Time Not
Set
CMOS Date and/or
Time is invalid.
Set the date and time under Control
Panel or in F10 Setup depending on
the operating system.
If problem persists, replace the RTC
battery.
CMOS Battery LowCMOS battery weak.Replace the RTC battery.
CMOS Settings WrongInvalid CMOS settings.Restart the computer, use the F10 Key to
access Computer Setup. Select Load
Default Settings > Save and Exit.
Service Reference Guide, dx2000 uT359782-002C–3
POST Error Messages
POST Error Messages
Screen MessageProbable CauseRecommended Action
CMOS Checksum BadCMOS contents failed
the Checksum check.
Keyboard ErrorKeyboard not present or
system not responding
when keyboard controller
is initialized.
Keyboard/Interface
Error
Keyboard controller
failure.
Restart the computer, use the F10 Key to
access Computer Setup. Select Load
Default Settings > Save and Exit.
Reconnect keyboard with computer
turned off.
Check connector for bent or missing
pins.
Ensure that none of the keys are
depressed.
Replace keyboard.
Replace system board.
Reconnect keyboard with computer
turned off.
Check connector for bent or missing
pins.
Ensure that none of the keys are
depressed.
Replace keyboard.
Replace system board.
C–4359782-002Service Reference Guide, dx2000 uT
Troubleshooting Without Diagnostics
Preliminary Checklist
This section describes some simple, preliminary tests and guidelines for troubleshooting the
computer without using the diagnostics.
■ Are the computer and monitor connected to a working electrical outlet?
■ Is the voltage select switch is set to the appropriate voltage for your region (115V or 230V)?
■ Is the computer turned on?
■ Is the green power light illuminated?
■ Is the monitor turned on?
■ Is the green monitor light illuminated?
■ Turn up the monitor brightness and contrast controls if the monitor is dim.
■ If the system has multiple video sources (embedded, PCI, or AGP adapters) installed
(embedded video on select models only) and a single monitor, the monitor must be plugged
into the monitor connector on the source selected as the primary VGA adapter. During boot,
the other monitor connectors are disabled and if the monitor is connected into these ports, the
monitor will not function. You can select which source will be the default VGA source in
Computer (F10) Setup.
D
■ Press and hold any key. If the system beeps, then the keyboard is operating correctly.
■ Check all cables for loose or incorrect connections.
■ Reconfigure the computer after installing a non–Plug and Play expansion board or other
option, such as a diskette drive.
■ Are all of the necessary device drivers installed?
■ Have all printer drivers been installed for each application?
■ Remove all diskettes from the diskette drives before you turn on the system.
■ Are all switches set correctly?
■ Is the NIC Remote Wakeup cable (featured on some models) connected between the NIC
and the riser/system board?
Service Reference Guide, dx2000 uT359782-002D–1
Troubleshooting Without Diagnostics
Solving Minor Problems
Solving Minor Problems
ProblemCausePossible Solution
Computer appears
locked up and will not
turn off when the power
button is pressed.
Computer will not
respond to USB
keyboard or mouse.
CAUTION: When attempting to resume from standby mode, do not hold down the power
Ä
button for more than four seconds. Otherwise, the computer will shut down and you will lose
your data.
Computer date and
time display is
incorrect.
Computer appears to
pause periodically.
Cursor will not move
using the arrow keys on
the keypad.
Software control of the
power switch is not
functional.
Computer is in
standby
RTC (real-time clock)
battery may need to be
replaced.
Network driver is loaded
and no network
connection is established.
The Num Lock key
may
be on.
mode.
1. Press and hold the power button
for at least four seconds until the
computer turns off.
2. Disconnect electrical plug from
outlet.
Press the power button to resume
from standby mode.
1. Reset the date and time under
Control Panel.
2. Replace the RTC battery.
Establish a network connection, or
use Computer Setup or Microsoft
Windows Device Manager to disable
the network controller.
Press the Num Lock key. The Num Lock key can be disabled (or
enabled) in Computer Setup.
Cannot remove
computer cover or
access panel.
Poor performance is
experienced.
Smart Cover Lock,
featured on some
computers, is locked.
Processor is hot.1. Ensure airflow to the computer is
Hard drive is full.Transfer data from the hard drive to
1. Unlock the Smart Cover Lock
using Computer Setup.
2. Use the Smart Cover FailSafe
Key in case of forgotten
password, power loss, or
computer malfunction.
not blocked.
2. Ensure the fans are connected
and working properly (some fans
only operate when needed).
3. Ensure the processor heatsink is
installed properly.
create more space on the hard drive.
D–2359782-002Service Reference Guide, dx2000 uT
Troubleshooting Without Diagnostics
Solving Minor Problems (Continued)
ProblemCausePossible Solution
Computer powered off
automatically and the
Power LED flashes Red
two times, once every
second, followed by a
two second pause.
System does not power
on and the LEDs on the
front of the computer
are not flashing.
Processor thermal
protection activated:
A fan may be blocked or
not turning.
OR
The heatsink is not
properly attached to the
processor.
System unable to power
on.
1. Ensure computer air vents are not
blocked and the cooling fan is
running.
2. Open hood, press power button,
and see if the processor fan
spins. If not spinning, make sure
the fan's cable is plugged onto
the system board header. Ensure
the fan is fully/properly seated or
installed.
3. Replace the processor fan.
4. Reseat processor heatsink and
verify that the fan assembly is
properly attached.
Press and hold the power button for
less than 4 seconds. If the hard drive
LED turns green, then:
1. Check that the voltage selector is
set to the appropriate voltage.
2. Remove the expansion cards one
at a time until the 3.3 V_aux light
on the system board turns on.
3. Replace the system board.
OR
Press and hold the power button for
less than 4 seconds. If the hard drive
LED does not turn on green then:
1. Check that the unit is plugged
into a working AC outlet.
2. Open hood and check that the
power button harness is properly
connected to the system board.
3. Check that both power supply
cables are properly connected to
the system board.
4. If the 3.3 V_aux light on the
system board is on, then replace
the power button harness.
5. If the 3.3 V_aux light on the
system board is off, then replace
the power supply.
6. Replace the system board.
Service Reference Guide, dx2000 uT359782-002D–3
Troubleshooting Without Diagnostics
Solving Power Supply Problems
Solving Power Supply Problems
ProblemCauseSolution
Power supply shuts down
intermittently.
Voltage selector switch
on rear of computer
chassis not switched to
correct line voltage.
Power supply fault. Replace the power supply.
Select the proper AC voltage.
Computer powered off
automatically and the
Power LED flashes Red two
times, once every second,
followed by a two second
pause.
Processor thermal
protection activated:
A fan may be blocked
or not turning.
OR
The heatsink/fan
assembly is not
properly attached to the
processor.
1. Ensure that the computer air
vents are not blocked and the
cooling fan is running.
2. Open hood, press the power
button, and see if the processor
fan spins. If the processor fan is
not spinning, make sure the
fan's cable is plugged onto the
system board header. Ensure
the fan is fully/properly seated
or installed.
3. Replace the processor fan.
4. Reseat processor heatsink and
verify that the fan assembly is
properly attached.
D–4359782-002Service Reference Guide, dx2000 uT
Solving Diskette Problems
Solving Diskette Problems
ProblemCauseSolution
Diskette drive light
stays
on.
Diskette is damaged.In Microsoft Windows XP, right-click
Diskette is incorrectly
inserted.
Troubleshooting Without Diagnostics
Start, click Explore, and select a
drive. Select File > Properties > Tools. Under Error-checking,
click Check
Remove diskette and reinsert.
Now.
Drive button is not
pushed in.
Files on diskette are
damaged.
Drive cable is not
properly connected.
Drive not found.Cable is loose.Reseat diskette drive data and
Removable drive is not
seated properly.
You attempted to hot
plug a removable
hard
drive that has
DriveLock security
enabled. (This feature
supported on select
models only.)
Diskette drive cannot write
to a diskette.
Diskette is not
formatted.
Diskette is writeprotected.
Writing to the wrong
drive.
Not enough space is
left on the diskette.
Diskette write control is
enabled.
Push in drive button.
Check the program diskettes.
Reconnect power cable. Ensure that
all four pins are connected.
power cables.
Reseat the drive.
Shut down the computer. Insert the
drive into the MultiBay, if it is not
already inserted. Turn on the
computer.
Format the diskette.
Use another diskette or remove the
write protection.
Check the drive letter in the path
statement.
Use another diskette.
Use Computer Setup to check the
storage security feature disabled
settings.
Diskette is damaged.Replace the damaged disk.
Cannot format diskette.Invalid media reported.When formatting a disk in MS-DOS,
you may need to specify diskette
capacity. For example, to format a
1.44-MB diskette, type the following
command at the MS-DOS prompt:
FORMAT A: /F:1440
Service Reference Guide, dx2000 uT359782-002D–5
Troubleshooting Without Diagnostics
Solving Diskette Problems (Continued)
ProblemCauseSolution
A problem has occurred
with a disk transaction.
Diskette drive cannot read
a diskette.
“Invalid system disk”
message is displayed.
Cannot Boot to Diskette.Diskette is not bootable.Replace with a bootable diskette.
The directory structure
is bad, or there is a
problem with a file.
Diskette is not
formatted.
You are usi ng the
wrong diskette type for
the drive type.
You are reading the
wrong drive.
Diskette is damaged.Replace the diskette with a
A diskette that does not
contain the system files
needed to start the
computer has been
inserted in the drive.
Diskette error has
occurred.
Diskette boot has been
disabled in Computer
Setup.
In Windows XP, right-click Start,
click Explore, and select a drive.
Select File > Properties >
Tools. Under Error-checking,
click Check Now.
Format the diskette.
Check the type of drive that you
are
using and use the correct
diskette type.
Check the drive letter in the path
statement.
new
one.
When drive activity stops, remove
the diskette and press the
Spacebar. The computer should
start up.
Restart the computer by pressing the
power button.
Run Computer Setup and enable
diskette boot in Storage > Boot Order.
Removable media boot
has been disabled in
Computer Setup.
Diskette MBR validation
is enabled.
Run Computer Setup and enable
Removable Media Boot in
Storage
Run Computer Setup and disable
Diskette MBR Validation in
Storage
> Storage Options.
> Storage Options.
Solving Hard Drive Problems
Solving Hard Drive Problems
ProblemCauseSolution
Hard drive error occurs.Hard disk has bad
sectors or has failed.
D–6359782-002Service Reference Guide, dx2000 uT
Use a utility to locate and block
usage of bad sectors. If necessary,
reformat the hard disk.
Solving Hard Drive Problems (Continued)
ProblemCauseSolution
Troubleshooting Without Diagnostics
Disk transaction problem.Either the directory
structure is bad or there
is a problem with a file.
In Windows XP, right-click Start,
click Explore, and select a drive.
Select File > Properties > Tools.
Under Error-checking, click
Check Now.
Drive not found (identified).Loose cable.Check cable connections.
The system may not
have automatically
recognized a newly
installed device.
1. Run Computer Setup.
2. If the system still does not
recognize the new device,
check to see if the device is
listed within Computer Setup. If
it is listed, the probable cause is
a driver problem. If it is not
listed, the probable cause is a
hardware problem.
3. If this is a newly installed drive,
enter Setup and try adding a
POST delay under Advanced > Power-On.
Drive jumper settings
may be incorrect.
If the drive is a secondary drive that
has just been installed on the same
cable as the primary drive, verify
that the jumpers for both drives are
set correctly.
Drive’s IDE (ATA)
controller is disabled in
Computer Setup.
Run Computer Setup and enable the
Primary and Secondary IDE (ATA)
controllers in Storage > Storage Options.
Nonsystem disk/NTLDR
missing message.
Drive responds slowly
immediately after
power-up.
System is trying to start
from a non bootable
Run Computer Setup and increase
the POST Delay in Advanced > Power-On Options.
Remove the diskette from the
diskette drive.
diskette.
Nonsystem disk/NTLDR
missing message.
(continued)
System is trying to start
from a damaged hard
drive.
1. Insert a bootable diskette into
the diskette drive and restart the
computer.
2. If the hard drive is still
inaccessible and MBR Security
is enabled, try restoring the
previously saved MBR
image by
entering Setup and selecting
Security > Restore Master
Boot Record.
Service Reference Guide, dx2000 uT359782-002D–7
Troubleshooting Without Diagnostics
Solving Hard Drive Problems (Continued)
ProblemCauseSolution
System files missing or
not properly installed.
1. Insert a bootable system
diskette and restart.
2. Verify hard drive is partitioned
and formatted.
3. Install system files for the
appropriate operating system if
necessary.
Second Ultra ATA hard
drive does not perform
optimally.
Hard drive boot
disabled in Computer
Setup.
Using the wrong cable
for the drive type.
Both slow and fast
UATA devices are on
the same data cable.
Run Computer Setup and enable the
hard drive entry in the Storage
>
Boot Order list.
Reinstall the second Ultra ATA hard
drive using an 80-conductor cable
(standard on select models.)
Connect slower UATA devices to a
separate data cable connected to
the secondary IDE (ATA) controller.
Computer will not start.Hard drive is damaged.Observe the beeps and LED lights
on the front of the computer. See
Appendix C, “POST Error
Messages”.
Computer seems to be
locked up.
Program in use has
stopped responding to
commands.
1. Attempt the normal Windows
“Shut Down” procedure.
2. Press the power button for
four
or more seconds to turn off
the power.
3. Restart the computer using the
power button.
D–8359782-002Service Reference Guide, dx2000 uT
Solving Display Problems
Solving Display Problems
ProblemCauseSolution
Blank screen (no video).The cable connections
are not correct.
Screen blanking utility
installed or energy
saver features enabled.
Troubleshooting Without Diagnostics
Check the cable connections from
the monitor to the computer and to
the electrical outlet.
Press any key or click the mouse
button and, if set, type your
password.
System ROM is bad;
system is running in
FailSafe Boot Block
mode (indicated by
eight beeps).
Fixed-sync monitor will
not sync at the
resolution chosen.
Computer is in
standby mode.
CAUTION: When attempting to resume from standby mode, do not hold down the
Ä
power button for more than four seconds. Otherwise, the computer will shut down
and you will lose your data.
Monitor cable plugged
into the wrong
connector.
Monitor settings in the
computer are not
compatible with the
monitor.
Reflash the ROM using a ROMPaq
diskette.
Ensure that the monitor can accept
the same horizontal scan rate as the
resolution chosen.
Press the power button to resume
from standby mode.
If the computer system has both
an
integrated graphics connector
and an AGP card connector, plug
the monitor cable into the AGP card
connector.
1. Restart the computer and press
F8 during startup when you see
“Press F8” in the bottom right
corner of the screen.
2. Using the keyboard arrow keys,
select Enable VGA Mode
and press Enter.
3. In Windows Control Panel,
double-click the Display icon
and select the Settings tab.
4. Use the sliding control to reset
the resolution.
Service Reference Guide, dx2000 uT359782-002D–9
Troubleshooting Without Diagnostics
Solving Display Problems (Continued)
ProblemCauseSolution
Power LED flashes Red six
times, once every second,
Pre-video graphics
error.
followed by a two second
pause, and the computer
beeps six times.
Monitor does not function
properly when used with
energy saver features.
Monitor without energy
saver capabilities is
being used with energy
saver features enabled.
Dim characters.The brightness and
contrast controls are not
set properly.
Cables are not properly
connected.
Blurry video or requested
resolution cannot be set.
If the graphics
controller was
upgraded, the correct
video drivers may not
be loaded.
Monitor is not capable
of displaying requested
resolution.
For systems with a graphics card:
1. Reseat the graphics card.
2. Replace the graphics card.
3. Replace the system board.
For systems with integrated
graphics, replace the system board.
Disable monitor energy saver
feature.
Adjust the monitor brightness and
contrast controls.
Check that the graphics cable is
securely connected to the graphics
card and the monitor.
Install the video drivers included in
the upgrade kit.
Change requested resolution.
The picture is broken up,
rolls, jitters, or flashes.
Vibrating or rattling noise
coming from inside a CRT
monitor when powered on.
The monitor
connections may be
incomplete or the
monitor may be
incorrectly adjusted.
Monitor needs to be
degaussed.
Monitor degaussing
coil has been activated.
1. Be sure the monitor cable is
securely connected to the
computer.
2. In a two-monitor system or if
another monitor is in close
proximity, be sure the monitors
are not interfering with each
other’s electromagnetic field by
moving them apart.
3. Fluorescent lights or fans may
be too close to the monitor.
Degauss the monitor.
None. It is normal for the
degaussing coil to be activated
when the monitor is powered on.
D–10359782-002Service Reference Guide, dx2000 uT
Solving Display Problems (Continued)
ProblemCauseSolution
Troubleshooting Without Diagnostics
Clicking noise coming from
inside a CRT monitor.
High pitched noise coming
from inside a flat panel
monitor.
Fuzzy focus; streaking,
ghosting, or shadowing
effects; horizontal scrolling
lines; faint vertical bars; or
unable to center the picture
on the screen.
(flat panel monitors using
an analog VGA input
connection only)
Certain typed symbols do
not appear correct.
Electronic relays have
been activated inside
the monitor.
Brightness and/or
contrast settings are too
high.
Flat panel monitor’s
internal digital
conversion circuits may
be unable to correctly
interpret the output
synchronization of the
graphics card.
The font you are using
does not support that
particular symbol.
None. It is normal for some
monitors to make a clicking noise
when turned on and off, when
going in and out of standby mode,
and when changing resolutions.
Lower brightness and/or contrast
settings.
1. Select the monitor’s AutoAdjustment option in the
monitor’s on-screen display
menu.
2. Manually synchronize the Clock
and Clock Phase on-screen
display functions. Download
SoftPaq SP20930 or SP22333,
depending on the monitor, to
assist with the synchronization.
Use the Character Map to locate the
and select the appropriate symbol.
Click Start > All Programs >
Accessories > System Tools >
Character Map. You can copy
the symbol from the Character Map
into a document.
Service Reference Guide, dx2000 uT359782-002D–11
Troubleshooting Without Diagnostics
Solving Audio Problems
Solving Audio Problems
ProblemCauseSolution
Sound does not come
out
of the speaker or
headphones.
Software volume control
is turned down.
The external speakers
are not turned on.
Double-click the Speaker icon on
the taskbar and use the volume
slider to adjust the volume.
Turn on the external speakers.
External speakers
plugged into the wrong
audio jack.
Audio cable not
connected.
Digital CD audio is not
enabled.
Headphones or devices
connected to the lineout connector mute the
internal speaker.
Volume is muted.1. From the Control Panel
Computer is in
standby mode.
See the sound card documentation
for proper speaker connection.
Connect audio cable between CD
or DVD-ROM drive and the system
board.
Enable digital CD audio:
1. From the Control Panel,
select System.
2. On the Hardware tab, click
the Device Manager button.
3. Right-click on the CD/DVD
device and select Properties.
4. On the Properties tab, make
sure “Enable digital CD
audio for this CD-ROM
device” is checked.
Turn on and use headphones or
external speakers, if connected, or
disconnect headphones or external
speakers.
program, click Sound,
Speech and Audio
Devices, then click Sounds
and Audio Devices.
2. Click the Mute check box to
remove the check mark from
the
box.
Press the power button to resume
from standby mode.
CAUTION: When attempting to resume from standby mode, do not hold down the
Ä
power button for more than four seconds. Otherwise, the computer will shut down
and you will lose your data.
D–12359782-002Service Reference Guide, dx2000 uT
Solving Audio Problems (Continued)
ProblemCauseSolution
Troubleshooting Without Diagnostics
Noise or no sound comes
out of the speakers or
headphones.
If you set digital as the Output Mode, the internal speaker and external analog
✎
speakers will no longer output audio until you switch back to an auto-sense or
analog mode.
If you set analog as the Output Mode, external digital speakers will not function
until you change the output mode back to an auto-sense or digital mode.
Sound cuts in and out.Processor resources are
being used by other
open applications.
Computer appears to be
locked up while recording
audio.
The hard disk may be
full.
1. If using digital speakers that
have a stereo jack and want the
system to auto-switch to digital,
use a stereo-to-mono adapter
to
properly engage the autosense feature or use the
multimedia device properties
to
manually switch the audio
signal from analog to digital.
2. If the headphones have a mono
jack, use the multimedia device
properties to switch the system
to analog out.
Shut down all open processorintensive applications.
1. Before recording, make sure
there is enough free space on
the hard disk.
2. Try recording the audio file in a
compressed format.
Service Reference Guide, dx2000 uT359782-002D–13
Troubleshooting Without Diagnostics
Solving Printer Problems
Solving Printer Problems
ProblemCauseSolution
Printer will not print.Printer is not turned on
and online.
The correct printer
driver for the
application are not
installed.
If you are on a network,
you may not have
made the connection
to
the printer.
Turn the printer on and make sure it
is online.
1. Install the correct printer driver
for the application.
2. Try printing using the MSDOS
command:
DIR C:\ > [printer port]
where [printer port] is the
address of the printer being
used. If the printer works,
reload the printer driver.
Make the proper network
connections to the printer.
Printer may have failed.Run printer self-test.
Printer will not turn on.The cables may not be
connected properly.
Printer prints garbled
information.
Printer is offline.The printer may be out
The correct printer
driver is not installed.
The cables may not be
connected properly.
Printer memory may be
overloaded.
of paper.
Reconnect all cables.
Install the correct printer driver for
the application.
Reconnect all cables.
Reset the printer by turning it off for
one minute, then turn it back on.
1. Check the paper tray and refill
it if it
is empty.
2. Select online.
D–14359782-002Service Reference Guide, dx2000 uT
Solving Keyboard and Mouse Problems
Solving Keyboard Problems
ProblemCauseSolution
Keyboard commands and
typing are not recognized
by the computer.
Keyboard connector
is
not properly
connected.
Program in use has
stopped responding
to
commands.
Keyboard needs
repairs.
1. Turn off the computer.
2. Reconnect the keyboard to the
back of the computer and
restart the computer.
Shut down the computer using
the
mouse and then restart the
computer.
Replace the keyboard.
Troubleshooting Without Diagnostics
Computer is in
standby mode.
CAUTION: When attempting to resume from standby mode, do not hold down the
Ä
power button for more than four seconds. Otherwise, the computer will shut down
and you will lose your data.
Cursor will not move using
the arrow keys on the
keypad.
Mouse does not respond to
movement or is too
slow.
The Num Lock key
may
be on.
Mouse connector is
not
properly plugged
into the back of the
computer.
Program in use has
stopped responding
to
commands.
Mouse needs repairs.Replace the mouse.
Computer is in
standby mode.
Press the power button to resume
from standby mode.
Press the Num Lock key. The
Num
Lock light should not be on if
you want to use the arrow keys. The
Num Lock key can be disabled
(or enabled) in Computer Setup.
1. Shut down the computer using
the keyboard.
2. Plug the mouse connector into
the back of the computer (or the
keyboard) and restart the
computer.
Shut down the computer using the
keyboard and then restart the
computer.
Press the power button to resume
from standby mode.
CAUTION: When attempting to resume from standby mode, do not hold down the
Ä
power button for more than four seconds. Otherwise, the computer will shut down
and you will lose your data.
Mouse will only move
vertically or horizontally, or
movement is jerky.
Service Reference Guide, dx2000 uT359782-002D–15
Mouse roller ball is
dirty.
Remove roller ball cover from the
bottom of the mouse and clean it.
Troubleshooting Without Diagnostics
Solving Hardware Installation Problems
You may need to reconfigure the computer when you add or remove hardware, such as an
additional diskette drive. If you install a plug and play device, Windows XP automatically
recognize the device and configure the computer. If you install a non–plug and play device, you
must reconfigure the computer after completing installation of the new hardware. In Windows
2000, select the Add New Hardware icon in the Control Panel (for Windows XP, use the Add Hardware Wizard) and follow the instructions that appear on the screen.
Solving Hardware Installation Problems
ProblemCauseSolution
A new device is not
recognized as part of
the
system.
Device is not seated or
connected properly.
Cable(s) of new
external device are
loose or power cables
are unplugged.
Ensure that the device is properly
and securely connected and that
pins in the connector are not
bent
down.
Ensure that all cables are properly
and securely connected and that
pins in the cable or connector are
not bent down.
Power switch of new
external device is not
turned on.
When the system
advised you of changes
to the configuration,
you did not accept
them.
A plug and play board
may not automatically
configure when
added
if the default
configuration conflicts
with other devices.
Computer will not start.Wrong memory
modules were used in
the upgrade or memory
modules were installed
in the wrong location.
Turn off the computer, turn on the
external device, then turn on the
computer to integrate the device
with the computer system.
Reboot the computer and follow the
instructions for accepting the
changes.
Use Windows XP Device Manager
to deselect the automatic settings for
the board and choose a basic
configuration that does not cause a
resource conflict. You can also use
Computer Setup to reconfigure or
disable devices to resolve the
resource conflict.
1. Review the documentation that
came with the system to
determine if you are using the
correct memory modules and to
verify the proper installation.
2. Observe the beeps and LED
lights on the front of the
computer. See
Power LED flashes Red five
times, once every second,
followed by a two second
pause. The computer beeps
at the same rate and at the
same time as the LED
flashes.
Memory is installed
incorrectly or is bad.
1. Reseat DIMMs.
2. Replace DIMMs one at a time to
isolate the faulty module.
3. Replace third-party memory
with HP memory.
4. Replace the system board.
Service Reference Guide, dx2000 uT359782-002D–17
Troubleshooting Without Diagnostics
Solving Network Problems
These guidelines do not discuss the process of debugging the network cabling.
Solving Network Problems
ProblemCauseSolution
Wake-on-LAN feature is
not functioning.
Network driver does
not
detect network
controller.
Network status link light
does not turn on or it
never flashes.
The network status
✎
light should flash
when there is
network activity.
Wake-on-LAN is not
enabled.
Network controller is
disabled.
Incorrect network driver.Check the network controller
No active network is
detected.
Network controller is not
set up properly.
Network driver is not
properly loaded.
System cannot autosense
the network.
Use the Network control
application to enable Wake-onLAN.
Run Computer Setup and enable
network controller.
documentation for the correct driver
or obtain the latest driver from the
manufacturer’s Web site.
Check cabling and network
equipment for proper connection.
Use the Network control
application to verify that the device
is
working properly.
Reinstall network drivers.
Disable auto-sensing capabilities
and force the system into the
correct operating mode.
Diagnostics reports a
failure.
Diagnostics passes, but
the computer does not
communicate with the
network.
The cable is not securely
connected.
The cable is attached to
the incorrect connector.
There is a problem with
the cable or a device at
the other end of the cable.
Network controller
interrupt is shared with
an
expansion board.
The network controller
is
defective.
Network drivers are
not
loaded, or driver
parameters do not match
current configuration.
Ensure that both ends of the data
cable are securely connected.
Ensure that the cable is attached to
the correct connector.
Ensure that the cable and device at
the other end are operating
correctly.
Under the Computer Setup
Advanced menu, change the
resource settings for the board.
Replace the NIC or replace the
system board if the NIC is
embedded.
1. Make sure the network drivers
are
loaded and that the driver
parameters match the
configuration of the network
controller.
2. Make sure the correct network
client and protocol is installed.
D–18359782-002Service Reference Guide, dx2000 uT
Solving Network Problems (Continued)
ProblemCauseSolution
Troubleshooting Without Diagnostics
Diagnostics passes, but
the computer does not
communicate with the
network. (continued)
Network controller
stopped working when
an expansion board was
added to the computer.
Network controller stops
working without
apparent cause.
The network controller
is
not configured for this
computer.
Network controller
interrupt is shared with an
expansion board.
The network controller
requires drivers.
The expansion board
installed is a network card
(NIC) and conflicts with
the embedded NIC.
The files containing the
network drivers are
corrupted.
The cable is not securely
connected.
Select the Network icon in the
Control Panel and configure the
network controller.
Under the Computer Setup
Advanced menu, change the
resource settings for the board.
Verify that the drivers were not
accidentally deleted when the
drivers for a new expansion board
were installed.
Under the Computer Setup
Advanced menu, change the
resource settings for the board.
Reinstall the network drivers, using
the Restore Plus! CD.
Ensure that both ends of the cable
are securely attached to the correct
devices.
New network card will
not boot.
Cannot connect to
network server when
attempting Remote
System Installation.
System setup utility
reports unprogrammed
EEPROM.
The network controller is
defective.
Replace the NIC or replace the
system board if the NIC is
embedded.
New network card may
be defective or may not
meet industry-standard
Install a working, industry-standard
NIC, or change the boot sequence
to boot from another source.
specifications.
The network controller is
not configured properly.
Verify Network Connectivity, that a
DHCP Server is present, and that
the Remote System Installation
Server contains the NIC drivers for
your NIC.
Unprogrammed EEPROM.Flash the ROM.
Service Reference Guide, dx2000 uT359782-002D–19
Troubleshooting Without Diagnostics
Solving Memory Problems
CAUTION: For those systems that support ECC memory, HP does not support mixing ECC and non-
Ä
ECC memory. Otherwise, the system will not boot the operating system.
Solving Memory Problems
ProblemCauseSolution
System will not boot or
does not function properly
after installing additional
memory modules.
Out of memory error.Memory configuration
Memory count during
POST is wrong.
Insufficient memory error
during operation.
Memory module is not
the correct type or
speed or the new
memory module is not
seated properly.
may not be set up
correctly.
You have run out of
memory to run the
application.
The memory modules
may not be installed
correctly.
Too many Terminate
and Stay Resident
programs (TSRs) are
installed.
Replace module with the correct
industry-standard device for the
computer.
ECC memory modules are not
supported.
Use the Device Manager to check
memory configuration.
Check the application
documentation to determine the
memory requirements.
Check that the memory modules
have been installed correctly and
that proper modules are used.
Delete any TSRs that you do
not
need.
You have run out of
memory for the
application.
Power LED flashes Red five
times, once every second,
followed by a two second
pause. Also, five
simultaneous beeps will be
heard.
D–20359782-002Service Reference Guide, dx2000 uT
Memory is installed
incorrectly or is bad.
Check the memory requirements for
the application or add more
memory to the computer.
1. Reseat DIMMs.
2. Replace DIMMs one at a time to
isolate the faulty module.
3. Replace third-party memory
with HP memory.
4. Replace the system board.
Solving Processor Problems
.
Solving Processor Problems
ProblemCauseSolution
Poor performance is
experienced.
Processor is hot.1. Make sure the airflow to the
Troubleshooting Without Diagnostics
computer is not blocked.
2. Make sure the fans are
connected and working
properly (some fans only
operate when needed).
3. Make sure the processor
heatsink is installed properly.
Service Reference Guide, dx2000 uT359782-002D–21
Troubleshooting Without Diagnostics
Solving CD-ROM and DVD Problems
Solving CD-ROM and DVD Problems
ProblemCauseSolution
System will not boot from
CD-ROM or DVD drive.
The CD-ROM or DVD
boot is not enabled
through the Computer
Setup utility.
Non-bootable CD in
drive.
Run the Computer Setup utility and
enable booting to removable media
and verify boot order settings.
Try a bootable CD in the drive.
CD-ROM or DVD devices
are not detected or driver
is not loaded.
Movie will not play in the
DVD drive.
Cannot eject compact disc
(tray-load unit).
CD-ROM, CD-RW, DVDROM, or DVD-R/RW drive
cannot read a disc or takes
too long to start.
Drive is not connected
properly or not properly
configured.
Movie may be
regionalized for a
different country.
Decoder software is not
installed.
Disc not properly
seated in the drive.
CD has been inserted
upside down.
The DVD-ROM drive
takes longer to start
because it has to
determine the type of
media played, such as
audio or video.
CD or DVD disc is dirty.Clean CD or DVD with a CD
1. Reconnect power and data
cables to the drive.
2. Install correct device driver.
See the documentation that came
with the DVD drive.
Install decoder software.
1. Turn off the computer and insert
a thin metal rod into the
emergency eject hole and push
firmly.
2. Slowly pull the tray out from the
drive until the tray is fully
extended, then remove the
Re-insert the CD with the label
facing up.
Wait at least 30 seconds to let the
DVD-ROM drive determine the type
of media being played. If the disc
still does not start, read the other
solutions listed for this topic.
cleaning kit.
disc.
Windows does not
detect the CD-ROM or
DVD-ROM drive.
D–22359782-002Service Reference Guide, dx2000 uT
1. Use Device Manager to remove
or uninstall the device in
question.
2. Restart the computer and let
Windows detect the device.
Solving CD-ROM and DVD Problems (Continued)
ProblemCauseSolution
Troubleshooting Without Diagnostics
Recording audio CDs is
difficult or impossible.
Wrong or poor quality
media type.
Solving Drive Key Problems
Solving DiskOnKey Problems
ProblemCauseSolution
Drive Key is not seen as a
drive letter in Windows XP.
The computer boots to
DOS after making a
bootable Drive Key.
The drive letter after the
last physical drive is not
available.
Drive Key is bootable.Install the Drive Key after the
1. Try using a slower recording
speed.
2. Verify that you are using the
correct media for the drive.
3. Try a different brand of media.
Quality varies widely between
manufacturers.
Change the default drive letter for
the Drive Key in Windows XP.
operating system boots.
Solving Internet Access Problems
Solving Internet Access Problems
ProblemCauseSolution
Unable to connect to the
Internet.
Internet Service
Provider (ISP) account is
not set up properly.
Modem is not set up
properly.
Web browser is not set
up properly.
Cable/ DSL modem is
not plugged in.
Verify Internet settings or contact the
ISP for assistance.
Reconnect the modem. Verify the
connections are correct using the
quick setup documentation.
Verify that the Web browser is
installed and set up to work with
your ISP.
Plug in cable/DSL modem. You
should see a “power” LED light on
the front of the cable/DSL modem.
Service Reference Guide, dx2000 uT359782-002D–23
Troubleshooting Without Diagnostics
Solving Internet Access Problems (Continued)
ProblemCauseSolution
Unable to connect to the
Internet. (continued)
Cannot automatically
launch Internet programs.
Cable/DSL service is
not available or has
been interrupted due to
bad weather.
Try connecting to the Internet at a
later time or contact your ISP. (If the
cable/DSL service is connected, the
“cable” LED light on the front of the
cable/DSL modem will be on.)
The CAT5 10/100
cable is disconnected.
Connect the CAT5 10/100 cable
between the cable modem and the
computers’s RJ-45 connector. (If the
connection is good, the “PC” LED
light on the front of the cable/DSL
modem will be on.)
IP address is not
configured properly.
Contact the ISP for the correct IP
address.
Cookies are corrupted. Windows XP
1. Select Start > Control Panel.
2. Double -click Internet Options.
3. On the General tab, click the
Delete Cookies button.
You must log on to the
ISP before some
Log on to the ISP and launch the
desired program.
programs will start.
D–24359782-002Service Reference Guide, dx2000 uT
Solving Internet Access Problems (Continued)
ProblemCauseSolution
Troubleshooting Without Diagnostics
Internet takes too long to
download Web sites.
Modem is not set up
properly.
Verify that the correct modem speed
and COM port are selected.
For Windows XP
1. Select Start > Control
Panel.
2. Double -click System.
3. Click the Hardware tab.
4. In the Device Manager area,
click the Device Manager
button.
5. Double-click Ports (COM & LPT).
6. Right-click the COM port your
modem uses, then click
Properties.
7. U n d e r Device status, verify
that the modem is working
properly.
8. Under Device usage, verify
the modem is enabled.
9. If there are further problems,
click the Troubleshoot button
and follow the on-screen
instructions.
Service Reference Guide, dx2000 uT359782-002D–25
Troubleshooting Without Diagnostics
D–26359782-002Service Reference Guide, dx2000 uT
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