This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; troubleshooting
computer problems; and performing computer disassembly procedures.
owned by its proprietor and used by Hewlett-Packard Company under license. Microsoft and Windows are U.S. registered trademarks
of Microsoft Corporation. SD Logo is a trademark of its proprietor.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in
the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an
additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: August 2009
Document Part Number: 575977-001
Safety warning notice
WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly
Å
on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface,
such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow
the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the
AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of
Information Technology Equipment (IEC 60950).
Computer
models
equipped
with M96
system
board and
graphics
subsystems
with
discrete
CategoryDescription
TV tunerIntegrated DVB-T TV tuner module* (select models
only)
Support for TV tuner antennas for both DVB-T and
ATSC/NTSC*
*There is no Athlon processor support for a TV tuner on discrete and UMA system boards. For TV
tuners on computers equipped with an Athlon processor and the Blu-ray optical drive, the Athlon
processor supports only dual-channel memory.
External media cardOne ExpressCard 54 slotxxx
Digital Media Slot supports Secure Digital (SD)
Memory Card, MultiMediaCard (MMC), Memory
Stick (MS), Memory Stick Pro (MSP), and
xD-Picture Card
Internal card
expansion
Two Mini Card slots
■ One slot for WLAN
■ One slot for TV tuner
memory
xx
xx
xxx
x
x
x
Computer
models
equipped
with M92
system
board and
graphics
subsystems
with
discrete
memory
x
x
x
Computer
models
equipped
with
graphics
subsystems
with UMA
memory
x
x
PortsAudio-in (stereo microphone)xxx
Audio-out (stereo headphone)xxx
Audio-out (stereo headphone with S/PDIF)xxx
Consumer infraredxxx
eSATA port combo with fourth USB portxxx
Four USB 2.0 portsxxx
Hot Plug/Unplug and auto-detect for correct output
to wide-aspect vs. standard-aspect video
High-Definition Multimedia Interface (HDMI) v1.3
supporting 1080p with HDCP key
IEEE 1394axx
RJ-11 modem (select models only)xxx
RJ-45 Ethernet, includes link and activity lights xxx
TV tuner antenna (select models only)xx
VGA (Dsub 15-pin) supports 1920 x 1200 external
resolution @ 75Hz
2-pin AC power for 90-W AC adapterxxx
xxx
xxx
xx
x
DockingExpansion port 3 supports the HP xb3000
Notebook Expansion Base and HP Notebook
QuickDock
Maintenance and Service Guide1–5
xxx
(Continued)
Product description
CategoryDescription
Keyboard/
pointing devices
Power requirements8-cell 2.55-Ah Li-ion battery with target life of:
17.3-inch full-size keyboard with numeric keypadxxx
Standard IMR keyboardxxx
UV painted keyboard (select models only)xxx
Touchpad supports 2-way scrollingxxx
Taps enabled as default xxx
■ 3.6 hours used with the discrete system board
■ 4.5 hours used with the UMA system board
6-cell 2.20-Ah Li-ion battery with target life of 3
hours (for use with the UMA system board only)
Computer
models
equipped
with M96
system
board and
graphics
subsystems
with
discrete
memory
xxx
Computer
models
equipped
with M92
system
board and
graphics
subsystems
with
discrete
memory
Computer
models
equipped
with
graphics
subsystems
with UMA
memory
x
90-W AC adapter with localized cable plug support
(2-wire plug with ground pin, supports 2-pin DC
connector)
65-W AC adapter with localized cable plug support
(2-wire plug with ground pin, supports 2-pin DC
connector)
SecuritySecurity cable slotxxx
Fingerprint reader with Digital Persona Software
support (select models only)
Operating systemPreinstalled:
Windows® 7xxx
Windows 7 Basic (32-bit)xxx
Windows 7 Basic (64-bit)xxx
Windows 7 Home Premium (32-bit/64-bit)xxx
Windows 7 Professional (64-bit)xxx
Serviceability End-user replaceable parts:
AC adapterxxx
Battery (system)xxx
Hard drives (2) xxx
Memory modulexxx
xxx
xxx
xxx
Mini Card components for built-in WLAN/WWAN
and integrated TV tuner components
Optical drivexxx
1–6Maintenance and Service Guide
xxx
Top components
Display components
2
External component identification
ItemComponentDescription
1
2
Maintenance and Service Guide2–1
Internal display switch
Wireless antennas (3)
(select models only)
Internal microphones (2) Record sound.
3
Webcam light On: The webcam is in use.
4
Webcam (select models only)Records audio and video and captures still photographs.
5
Turns off the display and initiates Sleep if the display is closed while the
power is on.
Send and receive signals from one or more wireless devices.
The antennas are not visible from the outside of the computer. For
✎
optimal transmission, keep the areas immediately around the antennas
free from obstructions. To see wireless regulatory notices, refer to the
section of the Regulatory, Safety and Environmental Notices that
applies to your country or region. These notices are located in Help and
Support.
External component identification
TouchPad
ItemComponentFunction
1
TouchPad light
■ White: TouchPad is enabled.
■ Amber: TouchPad is disabled.
2
3
4
5
6
*This table describes factory settings. To view and change pointing device preferences, select Start > Devices and Printers.
Then, right-click the device representing your computer, and select Mouse settings.
TouchPad*Moves the pointer and selects or activates items on the screen.
Left TouchPad button*Functions like the left button on an external mouse.
TouchPad on/off buttonEnables/disables the TouchPad.
TouchPad scroll zone Scrolls up or down.
Right TouchPad button*Functions like the right button on an external mouse.
2–2Maintenance and Service Guide
Buttons
External component identification
ItemComponentDescription
1
2
3
4
5
6
Power button*■ When the computer is off, press the button to turn on the computer.
■ When the computer is on, press the button briefly to initiate Sleep.
■ When the computer is in the Sleep state, press the button briefly to exit
Sleep.
■ When the computer is in Hibernation, press the button briefly to exit
Hibernation.
If the computer has stopped responding and Windows shutdown procedures
are ineffective, press and hold the power button for at least 5 seconds to turn
off the computer.
To learn more about your power settings, Select Start > Control Panel > System and Security > Power Options.
Speakers (2)Produce sound.
Volume mute buttonMutes and restores speaker sound.
Volume scroll zone
Previous/rewind button
Play/pause buttonPlays or pauses media.
Adjusts speaker volume. Slide your finger to the left to decrease volume and
to the right to increase volume. You can also tap the minus (-) sign on the
scroll zone to decrease volume, or tap the plus (+) sign on the scroll zone to
increase volume.
■ Plays the previous track or chapter when the button is pressed once.
■ Rewinds media when the button is pressed in combination with the
fn key.
7
Maintenance and Service Guide2–3
Next/fast forward button
■ Plays the next track or chapter when the button is pressed once.
■ Fast forwards media when pressed in combination with the
fn key.
(Continued)
External component identification
ItemComponentDescription
Keys
8
*This table describes factory settings. For information about changing factory settings, refer to the user guides located in Help
and Support.
Stop buttonStops playback.
Wireless button Turns the wireless feature on or off, but does not establish a wireless
9
Fingerprint reader (select models
-
only)
connection.
To establish a wireless connection, a wireless network must already be
✎
set up.
Allows a fingerprint logon to Windows, instead of a password logon.
Item Component Function
esc key Displays system information when pressed in combination with the fn key.
1
fn key Executes frequently used system functions when pressed in combination with
2
Windows logo key Displays the Windows Start menu.
3
Windows applications key Displays a shortcut menu for items beneath the pointer.
4
Integrated numeric keypad keys Can be used like the keys on an external numeric keypad.
5
Function keys Execute frequently used system functions when pressed in combination with
6
2–4Maintenance and Service Guide
a function key or the esc key.
the fn key.
Lights
External component identification
ItemComponentDescription
Caps lock lightOn: Caps lock is on.
1
Power lights (2)*■ On: The computer is on.
2
■ Blinking: The computer is in the Sleep state.
■ Off: The computer is off or in Hibernation.
Volume mute light■ White: Computer sound is on.
3
■ Amber: Computer sound is off.
Volume down light On: The volume scroll zone is being used to decrease speaker
4
Volume up light On: The volume scroll zone is being used to increase speaker
5
Wireless light■ On: An integrated wireless device, such as a wireless local
6
Num Lock light
7
volume.
volume.
area network (WLAN) device and/or a Bluetooth® device, is
on.
■ Off: All wireless devices are off.
The integrated numeric keypad is enabled, or num lock is enabled
on a connected optional numeric keypad.
(Continued)
Maintenance and Service Guide2–5
External component identification
ItemComponentDescription
8
9
*The 2 power lights display the same information. The light on the power button is visible only when the computer is open. The
power light on the front of the computer is visible whether the computer is open or closed.
Battery light (beside power connector)■ On: A battery is charging.
Drive light
Front components
■ Blinking: A battery that is the only available power source has
reached a low battery level. When the battery reaches a critical
battery level, the battery light begins blinking rapidly.
■ Off: If the computer is plugged into an external power source,
the light turns off when all batteries in the computer are fully
charged. If the computer is not plugged into an external power
source, the light stays off until the battery reaches a low battery
level.
■ Blinking: The hard drive or optical drive is being accessed.
■ Amber: HP ProtectSmart Hard Drive Protection has
temporarily parked the hard drive.
ItemComponentDescription
1
2
3
4
5
6
Power light
Battery light
Drive light ■ Blinking: The hard drive or optical drive is being accessed.
Audio-out (headphone) jacks (2)Produce sound when connected to optional powered stereo speakers,
■ On: The computer is on.
■ Blinking: The computer is in the Sleep state.
Off: The computer is off or in Hibernation.
■
■ On: A battery is charging.
■ Blinking: A battery that is the only available power source has reached a
low battery level. When the battery reaches a critical battery level, the
battery light begins blinking rapidly.
■ Off: If the computer is plugged into an external power source, the light is
turned off when all batteries in the computer are fully charged. If the
computer is not plugged into an external power source, the light stays off
until the battery reaches a low battery level.
■ Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the
hard drive.
Receives a signal from the remote control.
microphone, or monaural microphone.
headphones, ear buds, a headset, or television audio.
This table describes factory settings. For information about changing factory settings, refer to user guides located in
✎
Help and Support.
2–6Maintenance and Service Guide
Rear component
ComponentDescription
External component identification
Vent
Left-side components
Item Component Function
External monitor port
1
Expansion port 3 Connects the computer to an optional docking device or an optional
2
Enables airflow to cool internal components.
The computer fan starts up automatically to cool internal components
✎
and prevent overheating. It is normal for the internal fan to cycle on
and off during routine operation.
Connects an external VGA monitor or projector.
expansion product.
The computer has only one expansion port. The term expansion port 3
✎
describes the type of expansion port.
RJ-45 (network) jack Connects a network cable.
3
HDMI portConnects an optional video or audio device, such as a high-definition
4
eSATA/USB port (select models only)
5
USB portConnects an optional USB device.
6
1394 port (select models only)
7
Maintenance and Service Guide2–7
television, or any compatible digital or audio component.
Connects an optional high-performance eSATA component, such as an
eSATA external hard drive, or connects an optional USB device.
Depending on your computer model, the computer may include a USB
✎
port only.
Connects an optional IEEE 1394 or 1394a device, such as a camcorder.
(Continued)
External component identification
Item Component Function
8
9
-
Digital Media Slot light
Digital Media Slot
ExpressCard slot
On: A digital card is being accessed.
Supports the following optional digital card formats:
■ Memory Stick (MS)
■ Memory Stick Pro (MSP)
■ MultiMediaCard (MMC)
■ Secure Digital (SD) Memory Card
■ Secure Digital High Capacity (SDHC) Memory Card
■ xD-Picture Card (XD)
■ xD-Picture Card (XD) Type H
■ xD-Picture Card (XD) Type M
Supports optional ExpressCard/54 cards.
2–8Maintenance and Service Guide
Right-side components
Item Component Function
Optical drive
1
Optical drive light
2
USB ports (2) Connect optional USB devices.
3
TV antenna/cable jack (select models
4
only)
RJ-11 (modem) jack (select models
5
only)
External component identification
Reads optical discs and, on select models, also writes to optical discs.
Blinking: The optical drive is being accessed.
Connects a TV antenna, a digital cable device, or a satellite device that
receives standard or high-definition TV broadcasts.
Connects a modem cable.
Security cable slot Attaches an optional security cable to the computer.
6
The security cable is designed to act as a deterrent, but it may not
✎
prevent the computer from being mishandled or stolen.
AC adapter light
7
Power connector
8
■ On: The computer is connected to external power.
■ Off: The computer is not connected to external power.
Connects an AC adapter.
Maintenance and Service Guide2–9
External component identification
Bottom components
Item Component Function
Battery bay Holds the battery.
1
Battery release latch Releases the battery from the battery bay.
2
Vents (9)Enable airflow to cool internal components.
3
The computer fan starts up automatically to cool internal components
✎
and prevent overheating. It is normal for the internal fan to cycle on and
off during routine operation.
Secondary hard drive bayHolds an optional secondary hard drive.
4
Integrated subwooferContains the subwoofer speaker.
5
Primary hard drive bay Holds the primary hard drive, the memory module slots, and the WLAN
6
module module (select models only).
To prevent an unresponsive system, replace the wireless module only
Ä
with a wireless module authorized for use in the computer by the
governmental agency that regulates wireless devices in your country or
region. If you replace the module and then receive a warning message,
remove the module to restore computer functionality, and then contact
techhnical support through Help and Support.
2–10Maintenance and Service Guide
Service tag
When ordering parts or requesting information, provide the computer serial number and model description located
on the service tag on the bottom of the computer.
3
Illustrated parts catalog
ComponentDescription
1 Product nameThis is the product name affixed to the front of the computer.
2 Serial number (s/n)This is an alphanumeric identifier that is unique to each product.
3 Part number/ product number (p/n)This number provides specific information about the product’s hardware
components. The part number helps a service technician to determine what
components and parts are needed.
4 Model descriptionThis is the alphanumeric identifier used to locate documents, drivers, and support
for the computer.
5 Warranty periodThis number describes the duration of the warranty period for the computer.
Maintenance and Service Guide3–1
Illustrated parts catalog
Computer major components
3–2Maintenance and Service Guide
Illustrated parts catalog
ItemDescriptionSpare Part Number
(1) 17.3-inch display assembly (includes wireless antenna transceivers and cables,
nameplate, and logo)
HD+ BrightView display assembly with webcam and 2 microphones, Espresso Black with
molded finish
HD+ flush glass AntiGlare display assembly with webcam and 2 microphones, Espresso
Black with molded finish
HD+ BrightView display assembly with webcam and 2 microphones, Moonlight White516295-001
HD+ flush glass AntiGlare display assembly with webcam and 2 microphones, Moonlight
White
Display internal components
Display enclosure for use only with BrightView display assemblies, Espresso Black with
molded finish
Display enclosure for use only with flush glass display assemblies, Espresso Black with
molded finish
Display enclosure for use only with BrightView display assemblies, Moonlight White with
molded finish
Display enclosure for use only with flush glass display assemblies, Moonlight White with
molded finish
Display Cable Kit516307-001
Display Hinge Kit for use only with BrightView display assemblies516306-001
Display Hinge Kit for use only with flush glass display assemblies516444-001
519259-001
519260-001
516296-001
519261-001
519262-001
516304-001
516443-001
Display Screw Kit for use only with BrightView display assemblies516309-001
Display Screw Kit for use only with flush glass display assemblies531764-001
Display Rubber Kit516308-001
Display bezel for use only with BrightView display assemblies516305-001
Bottom hinge cover for use only with flush glass display assemblies531877-001
Webcam/microphone module with cable516312-001
(2)Switch cover, Moonlight White (includes LED board and cable)516300-001
Switch cover, Espresso Black with molded finish (includes LED board and cable)519269-001
(3)Power button board (includes UMA cable)518165-001
(4) Keyboard (includes keyboard cable)
Keyboard in Espresso Black color with painted finish
French Canada519266-121
Keyboards in Espresso Black color with molded finish
Belgium519265-A41
Denmark, Norway, and Sweden519265-DH1
France519265-051
Germany519265-041
Italy519265-061
The Netherlands519265-B31
Portugal519265-131
(Continued)
Maintenance and Service Guide3–3
Illustrated parts catalog
ItemDescriptionSpare Part Number
Russia519265-251
Spain519265-071
Switzerland519265-111
Turkey519265-141
The United Kingdom519265-031
The United States519265-001
Keyboards in Moonlight White color with molded finish
Belgium516356-A41
Denmark, Norway, and Sweden516356-DH1
France516356-051
Germany516356-041
Italy516356-061
The Netherlands516356-B31
Portugal516356-131
Russia516356-251
Spain516356-071
Switzerland516356-BG1
Turkey516356-141
The United Kingdom516356-031
The United States516356-001
Keyboard in Moonlight White color with painted finish
French Canada516357-121
(5)Bluetooth® module
The Bluetooth module kit does not include a Bluetooth module cable. The Bluetooth
✎
module cable is included in the Cable Kit, spare part number 516328-001. See
Kit” on page 3-12
(6)Bluetooth bracket (holds the Bluetooth module in the base enclosure)
Cable Kit (not illustrated) (includes the Bluetooth cable, TV tuner module cable, and the
modem module connector cable)
(7a)Bluetooth cable
The Bluetooth cable is included in the Cable Kit, spare part number 516328-001. See
✎
“Cable Kit” on page 3-12 for more Cable Kit information.
(7b)TV tuner module cable
The TV tuner module cable is included in the Cable Kit, spare part number
✎
516328-001. See
(7c)Modem module connector cable and RJ-11 jack
The modem module connector cable is included in the Cable Kit, spare part number
✎
516328-001. See
for more Cable Kit information.
“Cable Kit” on page 3-12 for more Cable Kit information.
“Cable Kit” on page 3-12 for more Cable Kit information.
537921-001
“Cable
516328-001
(8)Speaker assembly531902-001
(Continued)
3–4Maintenance and Service Guide
Illustrated parts catalog
ItemDescriptionSpare Part Number
(9) Top cover (includes TouchPad and TouchPad buttons)
Top cover with fingerprint reader and TouchPad, Espresso Black with molded finish519267-001
Top cover with fingerprint reader and TouchPad, Moonlight White516299-001
Top cover with TouchPad, Espresso Black with molded finish519268-001
Top cover with TouchPad, Moonlight White516360-001
(10)Fan/heat sink assembly (includes fan/heat sink)
Hard drive covers for primary and secondary hard drives518162-001
(24)Secondary hard drive cover
(25)Primary hard drive cover
(26)WLAN module
Broadcom 4312 802.11b/g WLAN module:
■ For use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam,
Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States
517639-001
504593-003
(Continued)
3–6Maintenance and Service Guide
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