HP dv6000 MnS Maintenance and Service
Maintenance and Service
Guide
HP Pavilion dv6000 Notebook PC
Document Part Number: 416618-002
September 2006
This guide is a troubleshooting reference used for maintaining
and servicing the computer. It provides comprehensive
information on identifying computer features, components, and
spare parts; troubleshooting computer problems; and performing
computer disassembly procedures.
© Copyright 2006 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of
Microsoft Corporation. Intel, Core, and Celeron are trademarks or
registered trademarks of Intel Corporation or its subsidiaries in the United
States and other countries. AMD, Sempron, Turion, and combinations
thereof are trademarks of Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used by Hewlett-Packard Company
under license. SD Logo is a trademark of its proprietor.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Pavilion dv6000 Notebook PC
Second Edition: September 2006
First Edition: August 2006
Document Part Number: 416618-002
Contents
1 Product Description
1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1–4
1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6
1.5 Design overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–22
2Troubleshooting
2.1 Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
2.2 Using the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . 2–2
2.3 Setup Utility Menus . . . . . . . . . . . . . . . . . . . . . . . . . 2–6
2.4 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–9
Maintenance and Service Guide iii
Contents
3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Computer Major Components. . . . . . . . . . . . . . . . . . 3–2
3.3 Display Assembly Components . . . . . . . . . . . . . . . 3–24
3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–26
3.5 Plastics Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–28
3.6 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–30
3.7 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–33
4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2
Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–7
iv Maintenance and Service Guide
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3
5.3 Preparing the Computer For Disassembly . . . . . . . . 5–5
5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
5.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11
5.6 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12
5.7 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15
5.8 Mini Card Module. . . . . . . . . . . . . . . . . . . . . . . . . . 5–16
5.9 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–21
5.10 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–23
5.11 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–26
5.12 Speaker Assembly. . . . . . . . . . . . . . . . . . . . . . . . . 5–30
5.13 Power Button Board . . . . . . . . . . . . . . . . . . . . . . . 5–31
5.14 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–33
5.15 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–46
5.16 Audio Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–52
5.17 Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . 5–54
5.18 ExpressCard Assembly . . . . . . . . . . . . . . . . . . . . . 5–56
5.19 USB/Power Connector Board . . . . . . . . . . . . . . . . 5–59
5.20 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–61
5.21 Fan/Heat Sink Assembly. . . . . . . . . . . . . . . . . . . . 5–66
5.22 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–69
Contents
Maintenance and Service Guide v
Contents
6 Specifications
AScrew Listing
B Backup and Recovery
C Display Component Recycling
D Connector Pin Assignments
E Power Cord Set Requirements
Index
vi Maintenance and Service Guide
1
Product Description
The HP Pavilion dv6000 Notebook PC offers advanced
modularity, Intel Core™ Duo and Celeron™ and AMD Turion™
64 Mobile Technology and Mobile AMD Sempron™ processors,
and extensive multimedia support.
HP Pavilion dv6000 Notebook PC
Maintenance and Service Guide 1–1
Product Description
1.1 Features
■ The following processors are available, varying by
computer model:
❏ Intel Core Duo T7200 (2.00-GHz)
❏ Intel Core Duo T1350 (1.86-GHz)
❏ Intel Core Duo T5600 (1.83-GHz)
❏ Intel Core Duo T2250 (1.73-GHz)
❏ Intel Core Duo T5500 (1.66-GHz)
❏ Intel Core Duo T2300E (1.66-GHz)
❏ Intel Core Duo T2050 (1.60-GHz)
❏ Intel Celeron 430 (1.73-GHz)
❏ Intel Celeron 420 (1.60-GHz)
❏ AMD Turion ML-60 2.0-GHz
❏ AMD Turion ML-56 1.8-GHz
❏ AMD Turion ML-52 1.6-GHz
❏ AMD Turion ML-50 1.6-GHz
❏ Mobile AMD Sempron 3500+ (1.8-GHz)
❏ Mobile AMD Sempron 3400+ (1.8-GHz)
❏ Mobile AMD Sempron 3200+ (1.6-GHz)
■ 15.4-inch WXGA (1280 × 768) TFT display with over
16.7 million colors, varying by computer model
■ 120-, 100-, 80-, 60-, or 40-GB high-capacity hard drive,
varying by computer model
■ 256-MB DDR synchronous DRAM (SDRAM) at 667 MHz,
expandable to 2.0 GB
■ Microsoft® Windows® XP Home Edition or Windows XP
Professional, or Free DOS, varying by computer model
■ Full-size Windows keyboard with embedded numeric keypad
■ TouchPad pointing device with on/off button and dedicated
two-way scroll zone
1–2 Maintenance and Service Guide
Product Description
■ Integrated 10/100 BASE-T Ethernet local area network
(LAN) network interface card (NIC) with RJ-45 jack
■ Integrated high-speed 56K modem with RJ-11 jack
■ Integrated wireless support for Mini Card IEEE 802.11b and
802.11b/g WLAN device
■ Support for ExpressCard
■ External 90- or 65-watt AC adapter with 3-wire power cord
■ 6-cell or 12-cell Li-Ion battery
■ Stereo speakers with volume up and down buttons
■ Integrated microphones (select models only)
■ Support for the following optical drives:
❏ DVD±RW/R and CD-RW Double-Layer Combo Drive
with LightScribe
❏ DVD±RW/R and CD-RW Double-Layer Combo Drive
❏ DVD/CD-RW Combo Drive
■ Connectors:
❏ Audio-in (microphone)
❏ Audio-out (headphone)
❏ Consumer infrared lens
❏ Docking (select models only)
❏ ExpressCard
❏ External monitor
❏ IEEE 1394 digital (select models only)
❏ Digital Media Slot (select models only)
❏ Power
❏ RJ-11 (modem)
❏ RJ-45 (network)
❏ S-Video-out (select models only)
❏ Universal Serial Bus (USB) v. 2.0
Maintenance and Service Guide 1–3
Product Description
1.2 Resetting the Computer
If the computer you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear CMOS:
1. Prepare the computer for disassembly (refer to Section 5.3,
“Preparing the Computer For Disassembly,” for more
information).
2. Remove the real-time clock (RTC) battery (refer to
Section 5.7, “RTC Battery,” for more information).
3. Wait approximately 5 minutes.
4. Replace the RTC battery and reassemble the computer.
5. Connect AC power to the computer. Do not reinsert any
batteries at this time.
6. Turn on the computer.
All passwords and all CMOS settings have been cleared.
1–4 Maintenance and Service Guide
1.3 Power Management
The computer comes with power management features that
extend battery operating time and conserve power. The
computer supports the following power management features:
■ Standby
■ Hibernation
■ Setting customization by the user
■ Hotkeys for setting the level of performance
■ Battery calibration
■ Lid switch standby/resume
■ Power button
■ Advanced Configuration and Power Management (ACPM)
compliance
Product Description
Maintenance and Service Guide 1–5
Product Description
1.4 External Components
The external components on the front of the computer are shown
below and described in Table 1-1.
Front Components
Tabl e 1-1
Front Components
Item Component Function
1 Power light On: The computer is on.
Blinking: The computer is in standby.
Off: The computer is off or in hibernation.
2 Battery light On: A battery is charging.
Blinking: A battery that is the only available
power source has reached a low-battery
condition. When the battery reaches a
critical
low-battery condition, the battery
light begins blinking rapidly.
Off: If the computer is plugged into an
external power source, the light is turned off
when all batteries in the computer are fully
charged. If the computer is not plugged into
an external power source, the light stays off
until the battery reaches a low-battery
condition.
1–6 Maintenance and Service Guide
Tabl e 1-1
Product Description
Front Components
Item Component Function
3 Drive light Blinking: The hard drive or optical drive is
being accessed.
4 Wireless switch Turns the wireless feature on or off, but
does not create a wireless connection.
✎
5 Wireless light Blue: An integrated wireless device, such
6 Consumer infrared
lens (select models
only)
7Audio-in
(microphone) jack
8Audio-out
(headphone) jack
Audio-out
(headphone) S/PDIF
jack (select models
only)
as a wireless local area network (LAN)
device and/or a Bluetooth® device, is
turned on.
Amber: All wireless devices are turned off.
Receives a signal from the HP Remote
Control.
Connects an optional computer headset
microphone, stereo array microphone, or
monaural microphone.
Provides sound when connected to optional
powered stereo speakers, headphones,
ear buds, a headset, or television audio.
Provides enhanced audio performance,
including surround sound and other
high-end audio output.
(Continued)
A wireless network must be set up to
establish a wireless connection.
Maintenance and Service Guide 1–7
Product Description
The external components on the left side of the computer are
shown below and described in Table 1-2.
Left-Side Components
Tabl e 1-2
Left-Side Components
Item Component Function
1 Security cable slot Attaches an optional security cable to the
computer.
The security cable is designed to act
✎
as a deterrent, but it may not prevent
the computer from being mishandled
or stolen.
2 S-Video-out jack Connects an optional S-Video device such
as a television, VCR, camcorder, overhead
projector, or video capture card.
3 External monitor port Connects an external VGA monitor or
projector.
1–8 Maintenance and Service Guide
Tabl e 1-2
Product Description
Left-Side Components
Item Component Function
4 Expansion port 3 Connects the computer to an optional
expansion product.
✎
5 RJ-45 (network) jack Connects a network cable.
✎
6 RJ-11 (modem) jack Connects a modem cable.
7 HDMI port (select
models only)
8 USB ports (2) Connect optional USB devices.
9 1394 port (select
models only)
10 Digital Media Slot
(select models only)
Connects an optional audio or video device
such as a high definition television, set-top
box, DVD player, or any compatible digital
or audio device.
Connects an optional IEEE 1394 or 1394a
device, such as a camcorder.
Supports the following optional digital card
formats: Secure Digital (SD) Memory Card,
MultiMediaCard (MMC), Secure Digital
Input/Output (SD I/O), Memory Stick (MS),
Memory Stick Pro (MSP), xDPicture Card
(XD), xD-Picture Card (XD) Type M.
(Continued)
The computer has only one
expansion port. The term
describes the type of
port 3
expansion port.
On select computer models, the
network jack provides Gigabit
Ethernet functionality.
expansion
Maintenance and Service Guide 1–9
Product Description
The external components on the right side of the computer
are shown below and described in Table 1-3.
Right-Side Components
1–10 Maintenance and Service Guide
Product Description
Tabl e 1-3
Right-Side Components
Item Component Function
1 ExpressCard slot Supports optional ExpressCard/54 cards.
2 Optical drive Reads an optical disc.
3 USB port (select
models only)
4 Power connector Connects an AC adapter.
Connects an optional USB device.
Maintenance and Service Guide 1–11
Product Description
The computer keyboard components are shown below and
described in Table 1-4.
Keyboard Components
1–12 Maintenance and Service Guide
Product Description
Table 1-4
Keyboard Components
Item Component Function
1 Function keys Execute frequently used system functions
when pressed in combination with the
fn key.
2 caps lock key Enables caps lock and turns on the caps
lock light.
3 fn
4 Windows logo key Displays the Microsoft Windows Start
5Windows
6 Arrow keys Move the cursor around the screen.
7 Embedded numeric
8 num lock key Enables numeric lock, turns on the
key Executes frequently used system
functions when pressed in combination
with a function key or the esc key.
menu.
Displays a shortcut menu for items
applications key
keypad keys
beneath the pointer.
Can be used like the keys on an external
numeric keypad.
embedded numeric keypad, and turns
on the num lock light.
Maintenance and Service Guide 1–13
Product Description
The computer top components are shown below and described in
Table 1-5.
Top Components, Part 1
1–14 Maintenance and Service Guide
Tabl e 1-5
Top Components, Part 1
Item Component Function
Product Description
1 Integrated camera
(select models only)
2 Internal microphones
(2, select models only)
3 Speakers (2) Produce sound.
4 Power button When the computer is
5 Caps lock light On: Caps lock is on.
6 Volume mute button Mutes and restores speaker sound.
7 Volume scroll zone Adjusts speaker volume. Slide your finger
Records video and captures still photos.
Record sound.
A microphone icon next to each
✎
microphone opening indicates that
the computer has internal
microphones.
■ Off, press to turn on the computer.
■ On, press to enter hibernation.
■ In standby, briefly press to exit standby.
■ In hibernation, briefly press to
exit hibernation.
If the computer has stopped responding
and Microsoft® Windows® shutdown
procedures cannot be used, press and hold
the power button for at least 5 seconds to
turn off the computer.
to the left to decrease volume and to the
right to increase volume. You can also tap
the minus sign on the scroll zone to
decrease volume, or tap the plus sign on
the scroll zone to increase volume.
8 Num lock light On: Num lock is on or the embedded
numeric keypad is enabled.
Maintenance and Service Guide 1–15
Product Description
The computer top components are shown below and described in
Table 1-6.
Top Components, Part 2
1–16 Maintenance and Service Guide
Product Description
Tabl e 1-6
Top Components, Part 2
Item Component Function
1 Media button If QuickPlay is not installed and the
computer is
■ On, opens the music program or Media
menu, which allows you to select a
multimedia program.
■ Off, does not function.
■ In standby, resumes from standby into
Windows.
If QuickPlay is installed and the computer is
■ On, opens the music program or Media
menu, which allows you to select a
multimedia program.
■ Off, opens the music program or the
Media menu, which allows you to select
a multimedia program.
■ In standby, resumes from standby into
Windows.
The media button does not affect the
✎
procedure for restoring from
hibernation.
2 DVD button When the computer is
On, opens the default DVD program
✎
to start a DVD in the optical drive.
Off, opens QuickPlay to start a DVD
✎
in the optical drive. If the QuickPlay
software is not installed, the DVD
button starts in Windows.
In hibernation, opens QuickPlay to
✎
start a DVD in the optical drive. If
QuickPlay is not installed, the
computer resumes from hibernation.
Maintenance and Service Guide 1–17
Product Description
Tabl e 1-6
Top Components, Part 2
Item Component Function
3 Previous/rewind
button
4 Play/pause button When a disc is in the optical drive and is
5 Next/fast forward
button
6 Stop button When a disc is playing in the optical drive,
When a disc is playing in the optical drive:
■ Plays the previous track or chapter,
when pressed once.
■ Rewinds when pressed with the fn key.
■ Not playing, plays the disc.
■ Playing, pauses the disc.
When a disc is playing in the optical drive:
■ Play the next track or chapter, when
pressed once.
■ Fast forwards when pressed with the
fn key.
stops the current disc activity.
(Continued)
1–18 Maintenance and Service Guide
Product Description
The computer TouchPad components are shown below and
described in Table 1-7.
TouchPad Components
Tabl e 1-7
Touchpad Components
Item Component Function
1 TouchPad light Blue: TouchPad is enabled.
Amber: TouchPad is disabled.
2 TouchPad Moves the pointer and selects or activates
items on the screen.
3 Left and right
TouchPad buttons
4 TouchPad on/off
button
5 TouchPad vertical
scroll zone
Maintenance and Service Guide 1–19
Function like the left and right buttons on an
external mouse.
Enables/disables the TouchPad.
Scrolls up or down.
Product Description
The external components on the bottom of the computer
are shown below and described in Table 1-8.
Bottom Components
Table 1 - 8
Bottom Components
Item Component Function
1 Battery bay Holds the battery.
2 Battery release latch Releases the battery from the
battery bay.
3 Optical drive Reads an optical disc.
1–20 Maintenance and Service Guide
Table 1 - 8
Product Description
Bottom Components
Item Component Function
4 Memory module
compartment
5 Vents (5) Enable airflow to cool internal
6 Hard drive bay Holds the hard drive.
(Continued)
Contains the memory module slots, the
Mini Card slot, and the RTC battery.
components.
To prevent overheating, do not
Ä
obstruct vents. Use the computer
only on a hard, flat surface. Do
not allow another hard surface,
such as an adjoining optional
printer, or a soft surface, such as
pillows or thick rugs or clothing, to
block airflow.
The computer fan starts up
✎
automatically to cool internal
components and prevent
overheating. It is normal for the
internal fan to cycle on and off
during routine operation.
Maintenance and Service Guide 1–21
Product Description
1.5 Design overview
This section presents a design overview of key parts and features
of the computer. Refer to Chapter 3, “Illustrated Parts Catalog,”
to identify replacement parts, and Chapter 5, “Removal and
Replacement Procedures,” for disassembly steps.
The system board provides the following device connections:
■ AMD Turion and Mobile AMD Sempron processors
■ Audio
■ Display
■ ExpressCard
■ Fan
■ Hard drive
■ Intel Core Duo and Celeron processors
■ Keyboard and TouchPad
■ Memory module
■ Mini Card module
CAUTION: To properly ventilate the computer, allow at least a 7.6-cm
Ä
(3-inch) clearance on the left and right sides of the computer.
The computer uses an electric fan for ventilation. The fan is
controlled by a temperature sensor and is designed to turn on
automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system
power consumption, power management/battery conservation
configurations, battery fast charging, and software. Exhaust air is
displaced through the ventilation grill located on the left side of
the computer.
1–22 Maintenance and Service Guide
WARNING: Only authorized technicians trained by HP should repair
Å
this equipment. All troubleshooting and repair procedures are detailed
to allow only subassembly-/module-level repair. Because of the
complexity of the individual boards and subassemblies, do not attempt
to make repairs at the component level or modifications to any printed
wiring board. Improper repairs can create a safety hazard. Any
indication of component replacement or printed wiring board
modification may void any warranty or exchange allowances.
2.1 Setup Utility
The Setup Utility is a ROM-based information and customization
utility that can be used even when your Windows operating
system is not working or will not load.
The utility reports information about the computer and provides
settings for startup, security, and other preferences.
1. Turn on or restart the computer in Windows.
2
Troubleshooting
2. Before Windows opens and while the “Press <F10> to enter
setup” prompt is displayed in the lower-left corner of the
screen, press
Maintenance and Service Guide 2–1
f10.
Troubleshooting
2.2 Using the Setup Utility
Changing the Language of the Setup Utility
The following procedure explains how to change the language of
the Setup Utility. If the computer is not in the Setup Utility, begin
at step 1. If the computer is in the Setup Utility, begin at step 2.
1. To open the Setup Utility, turn on or restart the computer in
Windows, and then press
to enter setup,” is displayed in the lower-left corner of the
screen.
2. Use the arrow keys to select System Configuration >
Language, and then press
f10 while the prompt, “Press <F10>
enter.
3. Press
f5 or f6 (or use the arrow keys) to select a language, and
then press
enter to select a language.
4. When a confirmation prompt with your preference selected
is displayed, press
enter to save your preference.
5. To set your preferences and exit the Setup Utility, press
and then follow the instructions on the screen.
Your preferences go into effect when the computer restarts in
Windows.
f10
2–2 Maintenance and Service Guide
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