HP DV4 User Manual
December 17, 2009December 17, 2009
HP Pavilion dv4 Entertainment PC
Maintenance and Service Guide
Document Part Number: 598157-001
December 2009
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; troubleshooting
computer problems; and performing computer disassembly procedures.
© Copyright 2009 Hewlett-Packard Development Company, L.P.
ATI and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and
used by Hewlett-Packard Company under license. Intel, Arrandale, and Core are trademarks of Intel corporation in the U.S. and other
countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in
the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an
additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: December 2009
Document Part Number: 598157-001
proprietor.
Safety warning notice
WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly
Å
on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface,
such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow
the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the
AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of
Information Technology Equipment (IEC 60950).
Contents
1 Product description
2 External component identification
Top components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Buttons, speakers, and fingerprint reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5
Front components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6
Rear component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7
Right-side components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Left-side components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9
Bottom components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10
Wireless antennas. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11
Additional hardware components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12
3 Illustrated parts catalog
Service tag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
Computer major components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
Display assembly subcomponents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9
Plastics Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10
Mass storage devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11
Miscellaneous parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12
Sequential part number listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14
Maintenance and Service Guide iv
Contents
4 Removal and replacement procedures
Preliminary replacement requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Tools required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Service considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Plastic parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Grounding guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Component replacement procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
Service tag. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
Computer feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6
Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7
Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8
Memory module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10
RTC battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–12
TV tuner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–14
WLAN module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–15
Optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–19
Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–20
Keyboard cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–23
Power button board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–25
Speaker assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–26
Display assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–27
Webcam/microphone module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–33
Top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–34
Touchpad button board and bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–37
Fingerprint Reader board (select models only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–39
Modem module (select models only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–40
Bluetooth module (select models only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–42
Audio board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–44
USB board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–46
Power connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–48
System board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–50
RJ-11 connector (select models only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–53
Heat sink assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–55
Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–57
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–59
v Maintenance and Service Guide
5 Setup Utility
Starting Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
Using Setup Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
Changing the language of Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
Navigating and selecting in Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
Displaying system information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
Restoring default settings in Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
Exiting Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
Setup Utility menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
Main menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
Security menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
System Configuration menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4
Diagnostics menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4
6 Specifications
Computer specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1
14.1-inch WXGA BrightView display specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2
Hard drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3
Blu-ray DVD±R/RW SuperMulti Double-Layer Drive with LightScribe specifications . . . . . . . . . . . . . . 6–4
DVD±RW SuperMulti Double-Layer Combo Drive with LightScribe specifications . . . . . . . . . . . . . . . . 6–5
System DMA specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6
System interrupt specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7
System I/O address specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–8
Contents
7 Backup and recovery
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1
Creating recovery discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2
Backing up your information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3
Using Windows Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4
Using system restore points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4
Performing a recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5
Recovering from the recovery discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6
Recovering from the dedicated recovery partition (select models only) . . . . . . . . . . . . . . . . . . . . . . . 7–6
Maintenance and Service Guide vi
Contents
8 Connector pin assignments
Audio-in (microphone). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1
External monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–2
HDMI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–3
RJ-11 (modem) (select models only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–4
RJ-45 (network) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5
Universal Serial Bus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–6
9 Power cord set requirements
Requirements for all countries and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1
Requirements for specific countries and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–2
10Recycling
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–1
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–1
Index
vii Maintenance and Service Guide
Product description
Category Description
Product Name HP Pavilion dv4 Entertainment PC
Processors Intel Arrandale™ Single-Core i5-520M (2.4 GHz, 3 MB L3 cache, 1066 MHZ SC Turbo)
Intel Arrandale Single-Core i5-540M (2.53 GHz, 3 MB L3 cache, 1066 MHZ SC Turbo)
Chipset Intel™ HM55
Graphics Mobile Intel™ GMA Media Accelerator HD unified memory architecture (UMA, integrated) with
shared video memory:
■ Up to 268 MB of video memory on computer models equipped with 1 GB of main system
memory.
■ Up to 781 MB of video memory on computer models equipped with 2 GB of main system
memory.
■ Up to 1292 MB of video memory on computer models equipped with 3GB of main system
memory.
■ Up to 1293 MB of video memory on computer models equipped with 4GB of main system
memory (32-bit OS).
■ Up to 1759 MB of video memory on computer models equipped with 4GB of main system
memory (64-bit OS).
ATI Discrete Mobility Radeon™ HD4550 with 512 MB dedicated video memory
1
Panel 14.1-in WXGA BrightView (1280 × 800) display panel
16:10 wide aspect ratio
(Continued)
Maintenance and Service Guide 1–1
Product description
Category Description
Memory 2 customer-accessible/upgradable memory module slots
Hard Drives Supports a 9.50-mm, 6.35-cm (2.50-in) hard drive
Optical drives 12.7-mm tray load
Audio High-definition audio
Supports dual-channel memory
Supports up to 8 GB of system RAM
1066-MHz, DDR3
Supports the following configurations:
8192 MB total system memory (4096 × 2, dual-channel)
6144 MB total system memory (4096 + 2048)
4096 MB total system memory (2048 × 2, dual-channel)
3072 MB total system memory (2048 + 1024)
2048 MB total system memory (1024 × 2, dual-channel)
2048 MB total system memory (2048 × 1)
1024 MB total system memory (1024 × 1)
Supports HP ProtectSmart Hard Drive Protection
Customer-accessible
Serial ATA
Supports the following hard drives:
500 GB, 7200-rpm
320 GB, 7200-rpm
250 GB, 7200-rpm
160 GB, 7200-rpm
Seria l ATA ( S ATA)
MultiBay weight saver
Customer-accessible
Supports the following drives:
Blu-ray ROM DVD±R/RW SuperMulti DL Drive with LightScribe
DVD±R/RW SuperMulti DL Drive with LightScribe
Meets SRS logo requirement
Supports Microsoft® premium requirements
Pavilion-branded Altec Lansing speakers
Modem 56K MDC V.92 data/fax modem (select models only)
(Continued)
1–2 Maintenance and Service Guide
Category Description
Webcam/microphone VGA webcam
Fixed (no tilt)
Activity LED
640 × 480 by 24 frames per second
2 integrated omnidirectional digital microphones
Ethernet Integrated 10/100/1000 network interface card (NIC) for Discrete versions.
Integrated 10/100 network interface card (NIC) for UMA versions.
Wireless Integrated WLAN options by way of wireless module:
Intel WiFi Link 6200 802.11 a/b/g/n WLAN module
Intel WiFi Link 6200 802.11 a/b/g/n WLAN module + Bluetooth
IIntel WiFi Link 1000 802.11b/g/n WLAN module
Intel WiFi Link 1000 802.11 b/g/n WLAN module + Bluetooth
2 wireless antennas built into display assembly
Broadcom BCM2070 Bluetooth® 2.1 module (select models only)
External media cards One ExpressCard slot, supporting optional ExpressCard/54 cards
Digital Media Slot supporting Memory Stick (MS), Memory Stick Pro (MSP), MultiMediaCard
(MMC), Secure Digital (SD) Memory Card, and xD-Picture Card (XD).
Adapter (purchased separately) provides support for mini versions of SD, MMC, and MSP Duo
Product description
Ports Audio-in (stereo microphone)
Audio-out (stereo headphone)
RJ-11 modem (select models only)
HDMI v. 1.3b supporting 1080p with HDCP key
HP Smart Adapter power
Consumer infrared
eSATA (third USB port)
RJ-45 (Ethernet, includes link and activity lights)
USB 2.0
VGA (Dsub 15-pin) supports the following resolutions:
1920 × 1200 external resolution at 60 GHz (select models only)
1600 × 1200 external resolution at 75 GHz (select models only)
Hot plug/unplug with auto-detect
(Continued)
Maintenance and Service Guide 1–3
Product description
Category Description
Docking Expansion port 3 supports HP xb Docking Station and HP Notebook QuickDock
Keyboard/pointing
devices
Power requirements 65-W and 90-W HP Smart Adapter with localized cable plug support (3-wire plug with ground
Security Kensington Security Lock
Operating system Preinstalled:
Serviceability End-user replaceable parts:
14.1-in keyboard
TouchPad with 2 buttons
Supports 2-way scroll
Taps enabled as default
pin, supports 3-pin DC connector)
Smart pin AC Adapter with localized cable plug support
Battery options:
3-cell, 4.40 Ah (47 Wh) Li-ion battery
6-cell, 2.20 Ah (47 Wh) Li-ion battery
6-cell, 2.20 Ah (55 Wh) Li-ion battery
6-cell, 2.55 Ah (55 Wh) Li-ion battery
12-cell, 2.20 Ah (95 Wh) Li-ion battery
Fingerprint Reader with Digital Persona Software Support (select models only)
Windows® 7 Professional (32 and 64-bit OS)
Windows 7 Premium (32 and 64-bit OS)
Windows 7 Basic (32-bit OS)
AC adapter
Battery (system)
Hard Drive
Memory modules
MiniCard components
RTC battery
Optical drive
1–4 Maintenance and Service Guide
Top components
TouchPad
2
External component identification
Item Component Description
1 TouchPad light White—TouchPad is enabled.
Amber—TouchPad is disabled.
2 TouchPad* Moves the pointer and selects or activates items on the screen.
3 Left TouchPad button* Functions like the left button on an external mouse.
4 TouchPad On/Off button Enables/disables the TouchPad.
5 TouchPad vertical scroll zone Scrolls up or down.
6 Right TouchPad button* Functions like the right button on an external mouse.
*This table describes factory settings.
To view or change the pointing device preferences:
1. Select Start > Devices and Printers.
2. Right-click the device representing your computer.
3. Select Mouse settings.
Maintenance and Service Guide 2–1
External component identification
Lights
Item Component Description
1 Power lights (2)* On—The computer is on.
Flashing—The computer is in Sleep.
Off—The computer is off or in Hibernation.
2 Battery light On—The battery is charging.
Flashing—The battery reaches a low battery level or a critical battery level.
Off—If the computer is connected to an external power source, the light is off
when all batteries in the computer are fully charged. If the computer is not
connected to an external power source, the light is off until the battery
reaches a low battery level.
3 Drive light Flashing—The hard drive or the optical drive is being accessed.
On—HP ProtectSmart Hard Drive Protection has temporarily parked the
internal hard drive, and if present, the hard drive in the SmartBay.
4 Caps lock light On—The caps lock is on.
5 Volume Mute light White—The computer sound is on.
Amber—The computer sound is off.
6 Volume Down light On—Decreases speaker volume.
7 Volume Up light On—Increases speaker volume.
8 Num lock light On—The num lock is on or the embedded numeric keypad is enabled.
9 Wireless light Blue—An integrated wireless device, such as a wireless local area network
(WLAN) device and/or a Bluetooth® device, is on.
Amber—No wireless devices are detected.
*The two Power lights display the same information. The light on the Power button is visible only when the computer is open.
The Power light on the front of the computer is visible whether the computer is open or closed.
2–2 Maintenance and Service Guide
Buttons, speakers, and fingerprint reader
External component identification
Item Component Description
1 Speakers (2) Produce sound.
2 Power button* When the computer is off, press the button to turn on the computer.
When the computer is on, press the button to initiate Sleep.
When the computer is in Sleep, press the button to exit Sleep.
When the computer is in Hibernation, press the button to exit Hibernation.
If the computer has stopped responding and Windows shutdown procedures
are ineffective, press and hold the Power button for at least five seconds to
shut down the computer.
To learn more about power settings, select Start > Control Panel > System
and Security > Power Options.
3 Volume Mute button Mutes and restores speaker sound.
4 Volume Scroll zone Adjusts speaker volume. To decrease volume, slide your finger to the left or
tap the minus sign on the scroll zone. To increase volume, slide your finger to
the right or tap the plus sign on the scroll zone.
5 Wireless button Turns the wireless feature on or off but does not create a wireless
connection.
A wireless network must be set up in order to establish a wireless
✎
connection.
6 Fingerprint Reader
(select models only)
*This table describes factory settings. For information about changing factory settings, see the user guides located in Help and
Support.
Allows a fingerprint logon to Windows, instead of a password logon.
Maintenance and Service Guide 2–3
External component identification
Keys
Item Component Description
1 esc key Displays system information when pressed at the same time as the fn key.
2 fn key Executes frequently used system functions when pressed at the same time as
a function key or the esc key.
3 Windows Logo key Displays the Windows Start menu.
4 Windows Applications key Displays a shortcut menu for items beneath the pointer.
5 Embedded numeric keypad keys Used like the keys on an external numeric keypad.
6 Function keys Executes frequently used system functions when pressed at the same time as
the fn key.
2–4 Maintenance and Service Guide
Display
External component identification
Item Component Description
1 Internal display switch Turns off the display if the display is closed while the computer is on.
2 Internal digital dual-array
microphones
3 Webcam light On—The webcam is in use.
4 Webcam Records video and captures still photographs.
(2)
Records sound.
Maintenance and Service Guide 2–5
External component identification
Front components
Item Component Description
1 Power light On—The computer is on.
2 Battery light On—The battery is charging.
3 Drive light Flashing—The hard drive or the optical drive is being accessed.
Flashing—The computer is in Sleep.
Off—The computer is off or in Hibernation.
Flashing—The battery reaches a low battery level or a critical battery level.
Off—If the computer is connected to an external power source, the light is off
when all batteries in the computer are fully charged. If the computer is not
connected to an external power source, the light is off until the battery
reaches a low battery level.
On—The HP ProtectSmart Hard Drive Protection has temporarily parked the
internal hard drive, and if present, the hard drive in the SmartBay.
4 Consumer infrared lens Receives a signal from the HP Remote Control.
5 Audio-in (microphone) jack Connects an optional computer headset microphone, stereo array
microphone, or monaural microphone.
6 Audio-out (headphone) jacks (2) Produces sound when connected to optional powered stereo speakers,
headphones, ear buds, headsets, or television audio.
2–6 Maintenance and Service Guide
Rear component
Component Description
Vent Enables airflow to cool internal components.
External component identification
The computer fan starts automatically to cool internal components and
✎
prevent overheating. It is normal for the internal fan to cycle on and off
during routine operation.
Maintenance and Service Guide 2–7
External component identification
Right-side components
Item Component Description
1 SmartBay Supports an optical drive or hard drive.
2 USB ports (2) Connects optional USB devices.
3 RJ-11 (modem) jack
(select models only)
4 Power connector Connects an AC adapter.
Connects a modem cable.
2–8 Maintenance and Service Guide
Left-side components
Item Component Description
1 Security Cable slot Attaches an optional security cable to the computer.
2 External Monitor port Connects an external VGA monitor or projector.
3 Expansion port 3 Connects the computer to an optional docking device or optional expansion
4 RJ-45 (network) jack Connects a network cable.
External component identification
The security cable is designed to act as a deterrent, but it might not
✎
prevent the computer from being mishandled or stolen.
product.
The computer has only one expansion port. The term expansion port 3
✎
describes the type of expansion port.
5 HDMI port Connects an optional video or audio device, such as a high-definition
television, or any compatible digital or audio component.
6 eSATA/USB port Connects high-performance eSATA components, such as an eSATA external
hard drive, or connects an optional USB device.
7 Digital Media Slot light On—Accessing a digital card.
8 Digital Media Slot Supports the following optional digital card formats:
Memory Stick (MS)
Memory Stick Pro (MSP)
MultiMediaCard (MMC)
Secure Digital (SD) Memory Card
xD-Picture Card (XD)
9 ExpressCard slot Supports optional ExpressCard/54 cards.
Maintenance and Service Guide 2–9
External component identification
Bottom components
Item Component Description
1 Battery bay Holds the battery.
2 Battery Release latch Releases the battery from the battery bay.
3 Mini Card compartment Contains the RTC battery.
4 Memory Module compartment Contains the two memory module slots.
5 SmartBay Release latch Releases the SmartBay module.
6 Vents (3) Enables airflow to cool internal components.
The computer fan starts automatically to cool internal components and
✎
prevent overheating. It is normal for the internal fan to cycle on and off
during routine operation.
7 Hard Drive bay Holds the hard drive and the wireless LAN (WLAN) device.
To prevent an unresponsive system, replace the wireless module only
Ä
with a wireless module authorized for use in the computer by the
governmental agency that regulates wireless devices in your country or
region. If you replace the module and then receive a warning message,
remove the module to restore computer functionality, and then contact
technical support through Help and Support.
2–10 Maintenance and Service Guide
Wireless antennas
External component identification
Component Description
WLAN antennas (2)* Send and receive wireless signals to communicate with wireless networks.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
To review wireless regulatory notices, see the country-specific section of Regulatory, Safety and Environmental
✎
Notices chapter in Help and Support.
Maintenance and Service Guide 2–11
External component identification
Additional hardware components
Item Component Description
1 Power cord* Connects an AC adapter to an AC outlet.
2 AC adapter Converts AC power to DC power.
3 Battery* Powers the computer when the computer is not connected to external power.
*Batteries and power cords vary in appearance by country or region.
2–12 Maintenance and Service Guide
Service tag
When ordering parts or requesting information, provide the computer serial number and model description
provided on the service tag.
3
Illustrated parts catalog
Item Component Description
1 Product name The name affixed to the front of the computer.
2 Serial number (s/n) An alphanumeric identifier that is unique to each product.
3 Part number/Product number (p/n) This number provides specific information about the product’s hardware
components. The part number helps a service technician to determine which
components and parts are needed.
4 Model description An alphanumeric identifier used to locate documents, drivers, and support for
the computer.
5 Warranty period The duration of the warranty period for the computer.
Maintenance and Service Guide 3–1
Illustrated parts catalog
Computer major components
3–2 Maintenance and Service Guide
Illustrated parts catalog
Item Description Spare part number
1 Display assembly (see “Display assembly subcomponents” on page 3-9)
14.1-in WXGA BrightView display assembly for use with black computer models 594110-001
14.1-in WXGA BrightView display assembly with wireless mobile broadband for use with
black computer models
14.1-in WXGA BrightView display assembly for use with white computer models 594111-001
14.1-in WXGA BrightView display assembly with wireless mobile broadband for use with
white computer models
14.1-in WXGA BrightView display assembly for use with plaid computer models 594112-001
14.1-in WXGA BrightView display assembly with wireless mobile broadband for use with
plaid computer models
2 Keyboard (includes keyboard cable)
For use with black computer models in:
Brazil 518793-201
French Canada 518787-121
Japan 518793-291
Latin America 518793-161
South Korea 518793-AD1
Ta iw a n 518793-AB1
Thailand 518793-281
the United States 518793-001
For use with black computer models (textured) in:
Brazil 570755-201
594110-002
594111-002
594112-002
French Canada 570755-121
Japan 570755-291
Latin America 570755-161
South Korea 570755-AD1
Ta iw a n 570755-AB1
Thailand 570755-281
the United States 570755-001
For use with white computer models in:
Brazil 538108-201
French Canada 518792-121
Japan 538108-291
Latin America 538108-161
South Korea 538108-AD1
Ta iw a n 538108-AB1
Thailand 538108-281
the United States 538108-001
3 Keyboard cover
(Continued)
Maintenance and Service Guide 3–3
Illustrated parts catalog
Item Description Spare part number
Black computer models 539729-001
White computer models 539728-001
Plaid computer models 594532-001
4 Top cover (includes TouchPad board and cable)
Black computer models equipped with a Fingerprint Reader 591953-001
Black computer models not equipped with a Fingerprint Reader 591952-001
White computer models equipped with a Fingerprint Reader 591951-001
White computer models not equipped with a Fingerprint Reader 591950-001
Plaid computer models equipped with a Fingerprint Reader 591955-001
Plaid computer models not equipped with a Fingerprint Reader 591954-001
TouchPad button board (includes cable) 486832-001
TouchPad bracket 494961-001
5 Fingerprint Reader board (includes cable) 486828-001
6 Heat sink assembly (includes replacement thermal material)
UMA graphics subsystems 591957-001
Discrete graphics subsystems 591956-001
7 Speaker assembly
All countries and regions except India 486837-001
India 486865-D61
8 System board (includes replacement thermal material)
UMA graphics subsystems 590350-001
Discrete graphics subsystems 590349-001
Plastics Kit (see “Plastics Kit” on page 3-10 for spare part component information) 486833-001
9a ExpressCard slot bezel
9b Hard Drive compartment cover
9c Memory Module compartment cover
9d Mini Card compartment cover
10 Modem module (select models only)
All countries and regions except for Australia and New Zealand 461749-001
Australia and New Zealand 461749-011
Modem module cable (includes RJ-11 connector) 494981-001
11 Fan (includes replacement thermal material) 486844-001
12 WLAN module
Broadcom BCM4312 802.11b/g for use in Canada, the Cayman Islands, Guam, Puerto
Rico, the United States, and the U.S. Virgin Islands
504593-003
(Continued)
3–4 Maintenance and Service Guide
Illustrated parts catalog
Item Description Spare part number
Broadcom BCM4312 802.11b/g for use in Afghanistan, Albania, Algeria, Andorra, Angola,
Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the
Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda,
Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands,
Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central
African Republic, Chad, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the
Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor,
Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland,
France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece,
Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras,
Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, the Ivory Coast,
Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia,
Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar,
Malawi, Malaysia, the Maldives, Mali, Malta, the Marshall Islands, Martinique, Mauritania,
Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco, Mozambique,
Namibia, Nauru, Nepal, the Nether Antilles, the Netherlands, New Zealand, Nicaragua,
Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, the
People's Republic of China, Peru, the Philippines, Poland, Portugal, Qatar, the Republic of
Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi
Arabia, Senegal, Serbia, the Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, the
Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis,
St. Lucia, St. Vincent and the Grenadines, Suriname, Swaziland, Sweden, Switzerland,
Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia,
Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, the United Arab Emirates, the United
Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and
Zimbabwe
Atheros AR9285 802.11b/g/n for use in Canada, the Cayman Islands, Guam, Puerto Rico,
the United States, and the U.S. Virgin Islands
504593-004
518436-001
(Continued)
Maintenance and Service Guide 3–5
Illustrated parts catalog
Item Description Spare part number
WLAN module, Continued
Atheros AR9285 802.11b/g/n for use in Afghanistan, Albania, Algeria, Andorra, Angola,
Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the
Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia and
Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso,
Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Chile,
Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic,
Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El
Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French
Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada,
Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong,
Hungary, Iceland, India, Indonesia, Ireland, Italy, the Ivory Coast, Jamaica, Japan, Jordan,
Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia,
Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, the
Maldives, Mali, Malta, the Marshall Islands, Martinique, Mauritania, Mauritius, Mexico,
Micronesia, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru,
Nepal, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria,
Norway, Oman, Palau, Panama, Papua New Guinea, Paraguay, the People's Republic of
China, Peru, the Philippines, Poland, Portugal, the Republic of Moldova, Romania, Rwanda,
Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, the
Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, the Solomon Islands, Somalia,
South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and
the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan,
Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan,
Tuvalu, Uganda, the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan,
Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe
518436-002
(Continued)
3–6 Maintenance and Service Guide
Illustrated parts catalog
Item Description Spare part number
WLAN module, Continued
Atheros AR5009 802.11a/b/g/n for use in Canada, the Cayman Islands, Guam, Puerto Rico,
the United States, and the U.S. Virgin Islands
Atheros AR5009 802.11a/b/g/n for use in Afghanistan, Albania, Algeria, Andorra, Angola,
Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the
Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia and
Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso,
Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Chile,
Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic,
Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El
Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French
Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada,
Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong,
Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Japan,
Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho,
Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia,
the Maldives, Mali, Malta, the Marshall Islands, Martinique, Mauritania, Mauritius, Mexico,
Micronesia, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru,
Nepal, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria,
Norway, Oman, Palau, Panama, Papua New Guinea, Paraguay, the People's Republic of
China, Peru, the Philippines, Poland, Portugal, the Republic of Moldova, Romania, Rwanda,
Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, the
Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, the Solomon Islands, Somalia,
South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and
the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan,
Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan,
Tuvalu, Uganda, the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan,
Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe
13 ATSC/NTSC TV tuner 482899-001
14 Power connector (includes cable) 486836-001
518437-001
518437-002
(Continued)
Maintenance and Service Guide 3–7
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