Hp DV1000, V2000, NX4800 User Manual

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Maintenance and Service Guide

HP Pavilion dv1000 Notebook PC

HP Compaq nx4800 Notebook PC

Compaq Presario V2000 Notebook PC

Document Part Number: 372373-003

July 2005

The information and procedures included in this

✎

and Service Guide

PCs and HP Compaq nx4800 Business Notebooks and all Compaq Presario V2000 Notebook PCs equipped with Intel processors.

This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.

apply to all HP Pavilion dv1000 Notebook

Maintenance

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel, Pentium, and Celeron are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Bluetooth is a trademark of its proprietor and used by Hewlett-Packard Company under license.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide HP Pavilion dv1000 Notebook PC HP Compaq nx4800 Notebook PC Compaq Presario V2000 Notebook PC Third Edition July 2005 Second Edition December 2004 First Edition September 2004 Document Part Number: 372373-003

1 Product Description

1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1–4

1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6

1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–36

2 Troubleshooting

2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–5

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Computer Major Components. . . . . . . . . . . . . . . . . . 3–2

3.3 Miscellaneous Plastics Kit . . . . . . . . . . . . . . . . . . . 3–20

3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–22

3.5 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–25

3.6 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–27

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–2

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–3

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–4

Maintenance and Service Guide iii

Contents

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3

5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–4

5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

5.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10

5.6 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10

5.7 Mini PCI Communications Card. . . . . . . . . . . . . . . 5–13

5.8 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–16

5.9 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18

5.10 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–24

5.11 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–30

5.12 Base Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–35

5.13 USB/S-Video Controller Board . . . . . . . . . . . . . . 5–40

5.14 Speaker Assembly. . . . . . . . . . . . . . . . . . . . . . . . . 5–42

5.15 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–44

5.16 Menu Control Button Board . . . . . . . . . . . . . . . . . 5–45

5.17 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–48

5.18 Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–50

5.19 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–52

5.20 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–54

5.21 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–62

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

C Screw Listing

Index

iv Maintenance and Service Guide

Product Description

The HP Pavilion dv1000 Notebook PC 1 and the HP Compaq nx4800 Notebook PC and the Compaq Presario V2000 Notebook PC (both represented by 2) offer advanced modularity, Intel® Pentium® M and Celeron® M processors, and extensive multimedia support.

HP Pavilion dv1000, HP Compaq nx4800, and Compaq Presario V2000

Maintenance and Service Guide 1–1

Product Description

1.1 Features

■ The following processors are available, varying by

computer model:

❏ Intel Pentium M 745 (1.8-GHz) with 400-MHz front

side bus (FSB)

❏ Intel Pentium M 735 (1.7-GHz) with 400-MHz FSB ❏ Intel Pentium M 725 (1.6-GHz) with 400-MHz FSB ❏ Intel Pentium M 710 TJ85 (1.4-GHz) with 400-MHz FSB;

operates at a lower temperature than other processors

❏ Intel Celeron M 340 (1.5-GHz) with 400-MHz FSB ❏ Intel Celeron M 330 (1.4-GHz) with 400-MHz FSB

■ 14.0-inch WXGA (1280 × 768) TFT display with over

16.7 million colors, varying by computer model

■ 80-, 60-, or 40-GB high-capacity hard drive, varying by

computer model

■ 256-MB DDR synchronous DRAM (SDRAM) at 266 MHz,

expandable to 2.0 GB on models with Intel Pentium M processors and 1.0 GB on models with Intel Celeron M processors

■ Microsoft® Windows® XP Home Edition or Windows XP

Professional, or Free DOS, varying by computer model

■ Full-size Windows keyboard with embedded numeric keypad

■ TouchPad pointing device with on button and dedicated

two-way scroll region

■ Integrated 10/100 BASE-T Ethernet local area network

(LAN) network interface card (NIC) with RJ-45 jack

■ Integrated high-speed 56K modem with RJ-11 jack

■ Integrated wireless support for Mini PCI IEEE 802.11b and

802.11b/g WLAN device

1–2 Maintenance and Service Guide

Product Description

■ Support for one Type II PC Card slots, with support for both

32-bit (CardBus) and 16-bit PC Cards

■ External 65-watt AC adapter with 3-wire power cord

■ 6-cell or 12-cell Li-Ion battery pack

■ Stereo speakers with volume up and down buttons

■ Support for the following optical drives:

❏ 8X Max DVD+RW/R and CD-RW Combo Drive

❏ 4X Max DVD+RW/R and CD-RW Combo Drive

❏ 8X Max DVD-ROM Drive

❏ 24X Max DVD/CD-RW Combo Drive

■ Connectors:

❏ External monitor

❏ Universal Serial Bus (USB) v. 2.0

❏ RJ-11 (modem)

❏ RJ-45 (network)

❏ Audio-out (headphone)

❏ Audio-in (microphone)

❏ Power

❏ IEEE 1394 digital (select models only)

❏ S-Video-out (select models only)

❏ Infrared (HP Pavilion models only)

❏ Parallel

❏ Serial

❏ Docking (select models only)

❏ Digital memory card reader (select models only)

Maintenance and Service Guide 1–3

Product Description

1.2 Resetting the Computer

If the computer you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS:

1. Prepare the computer for disassembly (refer to Section 5.3,

“Preparing the Computer for Disassembly,” for more

information).

2. Remove the real-time clock (RTC) battery (refer to

Section 5.15, “RTC Battery,” for more information).

3. Wait approximately 5 minutes.

4. Replace the RTC battery and reassemble the computer.

5. Connect AC power to the computer. Do not reinsert any battery packs at this time.

6. Turn on the computer.

All passwords and all CMOS settings have been cleared.

1–4 Maintenance and Service Guide

1.3 Power Management

The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features:

■ Standby

■ Hibernation

■ Setting customization by the user

■ Hotkeys for setting the level of performance

■ Battery calibration

■ Lid switch standby/resume

■ Power/standby button

■ Advanced Configuration and Power Management (ACPM)

compliance

Product Description

Maintenance and Service Guide 1–5

Product Description

1.4 External Components

The external components on the front of the HP Pavilion dv1000 are shown below and described in Table 1-1.

Front Components, HP Pavilion dv1000

1–6 Maintenance and Service Guide

Tabl e 1-1

Front Components

HP Pavilion dv1000

Item Component Function

1 Speakers (2) Produces stereo sound.

Product Description

2 Power/standby light

■ On: Computer is turned on.

■ Blinking: Computer is in standby.

■ Off: Computer is off.

3 IDE (Integrated Drive

Electronics) drive light

4Battery light

On or blinking: The internal hard drive or an optical drive is being accessed.

■ Amber: The battery pack is charging.

■ Green: The battery pack is fully

charged.

■ Off: The battery pack is discharging

or not inserted.

5 Display release latch Opens the computer.

6Audio-in

(microphone) jack

7Audio-out

(headphone) jack (2)

Connects an optional monaural (single sound channel) microphone.

Connect optional headphones or powered stereo speakers. Also connect the audio function of an audio/video device such as a television or VCR.

Maintenance and Service Guide 1–7

Product Description

The external components on the front of the HP Compaq nx4800 and Compaq Presario V2000 are shown below and described in Table 1-2.

Front Components, HP Compaq nx4800 and Compaq Presario V2000

1–8 Maintenance and Service Guide

Tabl e 1-2

Front Components

HP Compaq nx4800 and Compaq Presario V2000

Item Component Function

1 Speakers (2) Produces stereo sound.

Product Description

2 Wireless button light

(select models only)

3 Power/standby light

On: An integrated wireless device is hardware enabled.

■ On: Computer is turned on.

■ Blinking: Computer is in standby.

■ Off: Computer is off.

4 IDE (Integrated Drive

Electronics) drive light

5Battery light

■ On or blinking: The internal hard drive

or an optical drive is being accessed.

■ Amber: The battery pack is charging.

■ Green: The battery pack is fully

charged.

■ Off: The battery pack is discharging

or not inserted.

6 Display release latch Opens the computer.

7Audio-in

(microphone) jack

8Audio-out

(headphone) jack (2 on HP Pavilion dv1000 models)

Connects an optional monaural (single sound channel) microphone.

Connect optional headphones or powered stereo speakers. Also connect the audio function of an audio/video device such as a television or VCR.

Maintenance and Service Guide 1–9

Product Description

The external components on the right side of the HP Pavilion dv1000 are shown below and described in Table 1-3.

Right-Side Components, HP Pavilion dv1000

1–10 Maintenance and Service Guide

Product Description

Tabl e 1-3

Right-Side Components

HP Pavilion dv1000

Item Component Function

1 USB connectors (2) Connect an optional USB device.

2 6-in-1 Digital Media

Reader slot (select models only)

3 1394 port

(select models only)

4 6-in-1 Digital Media

Reader light (select models only)

5 Optical drive Supports an optical disc.

6S-Video-out jack

(select models only)

In Windows, supports digital memory cards.

Connects an optional 1394a device such as a scanner, digital camera, or digital camcorder.

On: A digital memory card is being accessed.

Connects an optional S-Video device, such as a television, VCR, camcorder, projector, or video capture card.

Maintenance and Service Guide 1–11

Product Description

The external components on the right side of the HP Compaq nx4800 and Compaq Presario V2000 are shown below and described in Table 1-4.

Right-Side Components, HP Compaq nx4800 and Compaq Presario V2000

1–12 Maintenance and Service Guide

Product Description

Tabl e 1-4

Right-Side Components

HP Compaq nx4800 and Compaq Presario V2000

Item Component Function

1 USB connectors (2) Connect an optional USB device.

2 6-in-1 Memory Reader

slot (Compaq Presario models only)

6-in-1 Digital Media Reader slot (HP Compaq models only)

3 1394 port

(select models only)

4 6-in-1 Memory Reader

light (Compaq Presario models only)

6-in-1 Digital Media Reader light (HP Compaq models only)

5 Optical drive Supports an optical disc.

6S-Video-out jack

(select models only)

In Windows, supports digital memory cards.

Connects an optional 1394 device such as a scanner, digital camera, or digital camcorder.

On: A digital memory card is being accessed.

Connects an optional S-Video device, such as a television, VCR, camcorder, projector, or video capture card.

Maintenance and Service Guide 1–13

Product Description

The external components on the rear and left side of the HP Pavilion dv1000 are shown below and described in Table 1-5.

Rear and Left-Side Components, HP Pavilion dv1000

Tabl e 1-5

Rear and Left-Side Components

HP Pavilion dv1000

Item Component Function

1 Wireless light

(select models only)

1–14 Maintenance and Service Guide

On: An integrated wireless device is hardware enabled.

Tabl e 1-5

Rear and Left-Side Components

Product Description

HP Pavilion dv1000

(Continued)

Item Component Function

2 Exhaust vent Provides airflow to cool internal

components.

To prevent overheating, do not

obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow.

3 Power connector Connects an AC adapter cable.

4 External monitor port Connects an optional VGA external monitor

5 Expansion port 2 Connects the computer to an optional

6 RJ-45 (network) jack Connects an optional network cable.

7 RJ-11 (modem) jack Connects the modem cable.

8 USB connector Connects an optional USB device.

9 PC Card slot Supports an optional Type I or Type II

or projector.

expansion base.

The computer has only one

✎

expansion port. The term expansion port 2 describes the type of expansion port.

32-bit (CardBus) or 16-bit PC Card. Also serves as a storage location for the

optional HP Mobile Remote Control.

10 PC Card eject button Ejects an optional PC Card from the

11 Security cable slot Attaches an optional security cable to the

Maintenance and Service Guide 1–15

PC Card slot.

computer.

Product Description

The external components on the rear and left side of the HP Compaq nx4800 and Compaq Presario V2000 are shown below and described in Table 1-6.

Rear and Left-Side Components, HP Compaq nx4800 and Compaq Presario V2000

1–16 Maintenance and Service Guide

Product Description

Tabl e 1-6

Rear and Left-Side Components

HP Compaq nx4800 and Compaq Presario V2000

Item Component Function

1 Exhaust vent Provide airflow to cool internal components.

To prevent overheating, do not

obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow.

2 Power connector Connects an AC adapter cable.

3 External monitor port Connects an optional VGA external monitor

4 Expansion port 2 Connects the computer to an optional

5 RJ-45 (network) jack Connects an optional network cable.

6 RJ-11 (modem) jack Connects the modem cable.

7 USB connector Connects an optional USB device.

8 PC Card slot Supports an optional Type I or Type II 32-bit

9 PC Card eject button Ejects an optional PC Card from the

10 Security cable slot Attaches an optional security cable to the

or projector.

expansion base.

The computer has only one

✎

expansion port. The term expansion port 2 describes the type of expansion port.

(CardBus) or 16-bit PC Card.

PC Card slot.

computer.

Maintenance and Service Guide 1–17

Product Description

The keyboard components on the HP Pavilion dv1000 are shown below and described in Table 1-7.

Keyboard Components, HP Pavilion dv1000

1–18 Maintenance and Service Guide

Product Description

Table 1-7

Keyboard Components

HP Pavilion dv1000

Item Component Function

1 fn key Combines with other keys to perform

system tasks. For example, pressing fn+f7 decreases screen brightness.

2 caps lock key Enables caps lock and turns on the caps

3 f1 to f12 keys (12) Perform system and application tasks.

4 num lock key Enables numeric lock, turns on the

5 Keypad keys (15) In Windows, can be used like the keys

6 Arrow keys Move the cursor around the screen.

7Windows

applications key

8 Windows logo key In Windows, displays the Windows

lock light.

When combined with the fn key, several keys and buttons perform additional tasks as hotkeys.

embedded numeric keypad, and turns on the num lock light.

on an external numeric keypad.

In Windows, displays a shortcut menu for items beneath the pointer.

Start menu.

Maintenance and Service Guide 1–19

Product Description

The keyboard components on the HP Compaq nx4800 and Compaq Presario V2000 are shown below and described in Table 1-8.

Keyboard Components, HP Compaq nx4800 and Compaq Presario V2000

1–20 Maintenance and Service Guide

Product Description

Table 1-8

Keyboard Components

HP Compaq nx4800 and Compaq Presario V2000

Item Component Function

1 fn key Combines with other keys to perform

system tasks. For example, pressing fn+f7 decreases screen brightness.

2 caps lock key Enables caps lock and turns on the caps

3 f1 to f12 keys (12) Perform system and application tasks.

4 num lock key Enables numeric lock, turns on the

5 Keypad keys (15) In Windows, can be used like the keys

6 Arrow keys Move the cursor around the screen.

7Windows

applications key

8 Windows logo key In Windows, displays the Windows

lock light.

When combined with the fn key, several keys and buttons perform additional tasks as hotkeys.

embedded numeric keypad, and turns on the num lock light.

on an external numeric keypad.

In Windows, displays a shortcut menu for items beneath the pointer.

Start menu.

Maintenance and Service Guide 1–21

Product Description

The top components on the HP Pavilion dv1000 are shown below and described in Table 1-9.

Top Components, Part 1, HP Pavilion dv1000

Tabl e 1-9

Top Components, Part 1

HP Pavilion dv1000

Item Component Function

1 Display switch If the computer is closed while on, turns off

the display.

2 Power button When the computer is

■ Off, press to turn on the computer.

■ On, briefly press to initiate Hibernation.

■ In Standby, briefly press to resume

from Standby.

■ In Hibernation, briefly press to restore

from Hibernation.

1–22 Maintenance and Service Guide

Tabl e 1-9

Top Components, Part 1

Product Description

HP Pavilion dv1000

(Continued)

Item Component Function

3 DVD button When the computer is

■ Off, opens QuickPlay DVD mode.

■ On in Windows, opens the default

Windows DVD application.

■ On in QuickPlay music mode, opens QuickPlay DVD mode.

■ On in QuickPlay DVD mode, displays the DVD setup menu.

■ In Standby, resumes from Standby into Windows.

■ In Hibernation, opens QuickPlay DVD mode.

4 Music button When the computer is

■ Off, opens QuickPlay music mode.

■ On in Windows, opens the default

Windows music application.

■ On in QuickPlay DVD mode, opens QuickPlay music mode.

■ In Standby, resumes from Standby into Windows.

■ In Hibernation, opens QuickPlay music mode.

5 Previous/Rewind

Button

6 Play/Pause button When a disc is in the optical drive and is:

Maintenance and Service Guide 1–23

When a disc is in the optical drive:

■ Press to play the previous track or chapter.

■ Press fn+this button to rewind.

■ Not playing, press to play the disc.

■ Playing, press to pause the disc.

Product Description

The computertop components on the HP Pavilion dv1000 computerare shown below and described in Table 1-10.

Top Components, Part 2, HP Pavilion dv1000

1–24 Maintenance and Service Guide

Table 1-10

Top Components, Part 2

HP Pavilion dv1000

Item Component Function

Product Description

1Next/Fast Forward

button

2 Stop button When a disc is in the optical drive, press

3 Volume down button Decreases system volume.

4 Volume mute button

Mute light

5 Volume up button Increases system volume.

6 Wireless button Enables/disables an internal wireless

When a disc is in the optical drive:

■ Press once to play the next track or chapter.

■ Press fn+this button to fast forward.

to stop the current disc activity.

Mutes or restores volume. On: Volume is muted.

device.

Maintenance and Service Guide 1–25

Product Description

The top components on the HP Pavilion dv1000 are shown below and described in Table 1-11.

Top Components, Part 3, HP Pavilion dv1000

1–26 Maintenance and Service Guide

Table 1-11

Top Components, Part 3

HP Pavilion dv1000

Item Component Function

1 TouchPad Moves the pointer.

2 TouchPad light On: TouchPad is enabled.

3 Caps lock light On: Caps lock is on.

Product Description

4 Power/ button light

■ On: Computer is turned on.

■ Blinking: Computer is in standby.

■ Off: Computer is off.

5 Wireless light On: an integrated wireless device is

hardware enabled.

6 Num lock light On: Num lock or the internal keypad is on.

7 Back button ■ In Windows, emulates the “back”

function of the alt+left arrow command in the active application.

■ In QuickPlay, moves up one directory level in an on-screen menu.

8 OK button Selects an item you have chosen on the

9 TouchPad on/off

button

10 TouchPad vertical

scroll region

11 Left and right

TouchPad buttons

screen.

Enables/disables the TouchPad.

Scrolls upward or downward.

Function like the left and right buttons on an external mouse.

Maintenance and Service Guide 1–27

Product Description

The top components on the HP Compaq nx4800 and Compaq Presario V2000 are shown below and described in Table 1-12.

Top Components, Part 1, HP Compaq nx4800 and Compaq Presario V2000

Table 1-12

Top Components, Part 1

HP Compaq nx4800 and Compaq Presario V2000

Item Component Function

1 Caps lock light On: Caps lock is on.

2 Display switch If the computer is closed while on, turns off

the display.

1–28 Maintenance and Service Guide

Table 1-12

Top Components, Part 1

Product Description

HP Compaq nx4800 and Compaq Presario V2000

(Continued)

Item Component Function

3 Wireless button Enables/disables an internal wireless

device.

Wireless light On: an integrated wireless device is

hardware enabled.

4 Power button When the computer is

■ Off, press to turn on the computer.

■ On, briefly press to initiate Hibernation.

■ In Standby, briefly press to resume

from Standby.

■ In Hibernation, briefly press to restore

from Hibernation.

Power/standby light

■ On: Computer is turned on.

■ Blinking: Computer is in standby.

■ Off: Computer is off.

5 Volume down button Decreases system volume.

6 Volume mute button Mutes or restores volume.

Mute light On: Volume is muted.

7 Volume up button Increases system volume.

8 Num lock light On: Num lock or the internal keypad is on.

Maintenance and Service Guide 1–29

Product Description

The top components on the HP Compaq nx4800 and Compaq Presario V2000 are shown below and described in Table 1-13.

Top Components, Part 2, HP Compaq nx4800 and Compaq Presario V2000

1–30 Maintenance and Service Guide

Table 1-13

Top Components, Part 2

HP Compaq nx4800 and Compaq Presario V2000

Item Component Function

Product Description

1 TouchPad horizontal

scrolling region

2 TouchPad Moves the pointer.

3 TouchPad light On: TouchPad is enabled.

4 TouchPad on/off

button

5 TouchPad vertical

scroll region

6 Left and right

TouchPad buttons

Scrolls toward left side or right side.

Enables/disables the TouchPad.

Scrolls upward or downward.

Function like the left and right buttons on an external mouse.

Maintenance and Service Guide 1–31

Product Description

The external components on the bottom of the HP Pavilion dv1000 are shown below and described in Table 1-14.

Bottom Components, HP Pavilion dv1000

Table 1-14

Bottom Components

HP Pavilion dv1000

Item Component Function

1 Optical drive Supports an optical disc.

2 Battery pack release latch Releases a battery pack from the

3 Battery pack Holds a battery pack.

1–32 Maintenance and Service Guide

battery bay.

Table 1-14

Bottom Components

Product Description

HP Pavilion dv1000

(Continued)

Item Component Function

4 Exhaust vents (4) Provide airflow to cool internal

components.

To prevent overheating, do not

obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow.

5 Hard drive bay Holds the internal hard drive.

6 Mini PCI compartment Holds an optional wireless LAN device.

To prevent an unresponsive

system and the display of a warning message, install only a Mini PCI device authorized for use in the computer by the governmental agency that regulates wireless devices in your country. If you install a device and then receive a warning message, remove the device to restore computer functionality. Then contact Customer Care.

7 Memory module

compartment

8 Label areas (2) Contain the computer serial number

Maintenance and Service Guide 1–33

Contains two memory slots that support replaceable memory modules. The number of preinstalled memory modules varies by computer model.

and other applicable regulatory labels.

Product Description

The external components on the bottom of the HP Compaq nx4800 and Compaq Presario V2000 are shown below and described in Table 1-15.

Bottom Components, HP Compaq nx4800 and Compaq Presario V2000

Table 1-15

Bottom Components

HP Compaq nx4800 and Compaq Presario V2000

Item Component Function

1 Optical drive Supports an optical disc.

2 Battery pack release latch Releases a battery pack from the

3 Battery pack Holds a battery pack.

1–34 Maintenance and Service Guide

battery bay.

Table 1-15

Bottom Components

Product Description

HP Compaq nx4800 and Compaq Presario V2000

(Continued)

Item Component Function

4 Exhaust vents (4) Provide airflow to cool internal

components.

To prevent overheating, do not

obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow.

5 Hard drive bay Holds the internal hard drive.

6 Mini PCI compartment Holds an optional wireless LAN device.

To prevent an unresponsive

7 Memory module

compartment

8 Label areas (2) Contain the computer serial number

Maintenance and Service Guide 1–35

Contains 2 memory slots that support replaceable memory modules. The number of preinstalled memory modules varies by computer model.

and other applicable regulatory labels.

Product Description

1.5 Design Overview

This section presents a design overview of key parts and features of the computer. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 5, “Removal and

Replacement Procedures,” for disassembly steps.

The system board provides the following device connections:

■ Memory module

■ Mini PCI communications devices

■ Hard drive

■ Display

■ Keyboard and TouchPad

■ Audio

■ Intel Pentium M and Celeron M processors

■ Fan

■ PC Card

CAUTION: To properly ventilate the computer, allow at least a 7.6-cm

(3-inch) clearance on the left and right sides of the computer.

The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to be turned on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the computer.

1–36 Maintenance and Service Guide

Troubleshooting

WARNING: Only authorized technicians trained by HP should repair

this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

2.1 Computer Setup

Computer Setup is a system information and customization utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Windows.

Using Computer Setup

Information and settings in Computer Setup are accessed from the Main, Security, Advanced, or Tools menus:

1. Turn on or restart the computer. Press F10 = ROM-Based Setup message is displayed in the lower-left corner of the screen.

❏ To change the language, use the cursor control keys

to navigate to the Advanced menu

❏ To view navigation information, press f1.

❏ To return to the Computer Setup menu, press esc.

Maintenance and Service Guide 2–1

f10 while the

Troubleshooting

2. Select the Main, Security, Advanced, or Tools menu.

3. To close Computer Setup and restart the computer:

❏ Select Exit > Exit Saving Changes, and then press enter.

- or -

❏ Select Exit > Exit Discarding Changes, and then

enter.

press

- or -

❏ Select Exit > Load Setup Defaults, and then press enter.

4. When you are prompted to confirm your action, press f10.

Selecting from the Main Menu

Table 2 -1

Main Menu

Select To Do This

System Information ■ Change the system time and system date.

■ View identification information about the

computer.

■ View specification information about the processor, memory and cache size, and system ROM.

2–2 Maintenance and Service Guide

Troubleshooting

Selecting from the Security Menu

Table 2 -2

Security Menu

Select To Do This

Administrator Password Enter, change, or delete a Administrator

password.

Power-on Password Enter, change, or delete a power-on password.

DriveLock Passwords Enable/disable DriveLock; change a DriveLock

user or master password.

DriveLock Settings are accessible only

✎

when you enter Computer Setup by turning on (not restarting) the computer.

Password Options (Password options can

be selected only when a power-on password has been set.)

Device Security Enable/disable:

*Not applicable to SuperDisk LS-120 drives.

Maintenance and Service Guide 2–3

Enable/disable:

■ QuickLock

■ QuickLock on Standby

■ QuickBlank

To enable QuickLock on Standby or

✎

QuickBlank, you must first enable QuickLock.

■ Diskette drive startup*

■ CD-ROM or diskette startup

Settings for a DVD-ROM can be entered

✎

in the CD-ROM field.

Troubleshooting

Selecting from the Advanced Menu

Table 2 -3

Advanced Menu

Select To Do This

Language Change the Computer Setup language.

Boot Order Enable/disable MultiBoot, which sets a startup

sequence that can include most bootable devices and media in the system.

Accessibility Options Allows electronic and information technology to

be accessible to people with varying ranges of abilities.

Video Memory Displays the amount of video memory available

on the computer.

Selecting from the Tools Menu

Table 2 -4

Tools M enu

Select To Do This

Hard Drive Self Test Run a quick comprehensive self test on hard

drives in the system that support the test features.

2–4 Maintenance and Service Guide

Troubleshooting

2.2 Troubleshooting Flowcharts

Tabl e 2-5

Troubleshooting Flowcharts Overview

Flowchart Description

2.1 ”Flowchart 2.1—Initial Troubleshooting”

2.2 ”Flowchart 2.2—No Power, Part 1”

2.3 ”Flowchart 2.3—No Power, Part 2”

2.4 ”Flowchart 2.4—No Power, Part 3”

2.5 ”Flowchart 2.5—No Power, Part 4”

2.6 ”Flowchart 2.6—No Video, Part 1”

2.7 ”Flowchart 2.7—No Video, Part 2”

2.8 ”Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”

2.9 ”Flowchart 2.9—No Operating System (OS) Loading”

2.10 ”Flowchart 2.10—No OS Loading, Hard Drive, Part 1”

2.11 ”Flowchart 2.11—No OS Loading, Hard Drive, Part 2”

2.12 ”Flowchart 2.12—No OS Loading, Hard Drive, Part 3”

2.13 ”Flowchart 2.13—No OS Loading, Diskette Drive”

Maintenance and Service Guide 2–5

Troubleshooting

Tabl e 2-5

Troubleshooting Flowcharts Overview

Flowchart Description

2.14 ”Flowchart 2.14—No OS Loading, CD-ROM or DVD-ROM Drive”

2.15 ”Flowchart 2.15—No OS Loading for QuickPlay Application,

Part 1”

2.16 ”Flowchart 2.16—No OS Loading for QuickPlay Application,

Part 2”

2.17 ”Flowchart 2.17—No Audio, Part 1”

2.18 ”Flowchart 2.18—No Audio, Part 2”

2.19 ”Flowchart 2.19—Nonfunctioning Device”

2.20 ”Flowchart 2.20—Nonfunctioning Keyboard”

2.21 ”Flowchart 2.21—Nonfunctioning Pointing Device”

2.22 ”Flowchart 2.22—No Network/Modem Connection”

(Continued)

2–6 Maintenance and Service Guide

Flowchart 2.1—Initial Troubleshooting

Begin

troubleshooting.

Go to Is there power?

Beeps,

LEDs, or error

messages?

Is there video?

(no boot)

Is the OS

loading?

Is there sound?

“Flowchart

2.2—No Power, Par t 1.”

Check

LED board,

speaker

connections.

Go to

“Flowchart

2.6—No Video, Part 1.”

Go to

“Flowchart

2.9—No

Operating

System (OS)

Go to

“Flowchart

2.17—No Audio, Par t 1.”

All drives working?

Keyboard/

pointing

device

working?

Connecting

to network

or modem?

End

Troubleshooting

Go to

“Flowchart

2.19—Nonfunctioning Device.”

Go to

”Flowchart

2.20—Nonfunctioning Key-

board” or

“Flowchart

2.21—Nonfunc-

tioning Pointing

Go to

“Flowchart

2.22—No

Network/Modem

Connection.”

Maintenance and Service Guide 2–7

Troubleshooting

Flowchart 2.2—No Power, Part 1

No power

(power LED

is off).

Remove from

docking device

(if applicable).

Go to

“Flowchart

2.3—No Power, Par t 2.”

Go to

“Flowchart

2.4—No Power, Part 3.”

Power up

on battery

power?

Power up

on AC

power?

Reset

power.*

Power up

on battery

power?

Reset

power.*

Power up

on AC

power?

Power up in

docking

device?

1. Reseat the power cables in the docking device and at the AC outlet.

2. Ensure the AC power source is active.

3. Ensure that the power strip is working.

Done

Power up

in docking

device?

*NOTES

1. On select models, there is a separate reset button.

2. On select models, the computer can be reset using the Standby switch and either the lid switch or the main power switch.

Go to

“Flowchart

2.8—Nonfunctioning Docking Device (if

applicable).”

2–8 Maintenance and Service Guide

Flowchart 2.3—No Power, Part 2

Continued from

“Flowchart

2.2—No Power, Par t 1.”

Visually check for

debris in battery socket and clean

if necessary.

Troubleshooting

Power on?

Check battery by

recharging it,

moving it to

another computer,

or replacing it.

Done

Power on?

Replace

power supply

(if applicable).

Go to

Done

Power on?

“Flowchart

2.4—No Power, Part 3.”

Done

Maintenance and Service Guide 2–9

Troubleshooting

Flowchart 2.4—No Power, Part 3

Continued from

“Flowchart

2.3—No Power, Part 2.”

Plug directly

into AC outlet.

Power LED

on?

Reseat AC adapter

in computer and

at power source.

Power on?

Power outlet

active?

Replace

power cord.

Power on?

Done

External

Try different

outlet.

Internal or

external AC

adapter?

Internal

Go to

“Flowchart

2.5—No Power, Part 4.”

Replace external

AC adapter.

Power on?

Done

2–10 Maintenance and Service Guide

Flowchart 2.5—No Power, Part 4

Continued from

“Flowchart

2.4—No Power, Par t 3.”

Open

computer.

Troubleshooting

computer and

Power on?

Loose or damaged

parts?

retest.

Done

Reseat loose

components and

boards and

replace damaged

items.

Replace the following items (if applicable). Check computer operation after each replacement:

1. Internal DC-DC converter*

2. Internal AC adapter

3. Processor board*

4. System board*

*NOTE: Replace these items as a set to prevent shorting out among components.

Maintenance and Service Guide 2–11

Troubleshooting

Flowchart 2.6—No Video, Part 1

No video.

Docking Device

Stand-alone

or docking

device?

Go to

“Flowchart

2.7—No Video, Part 2.”

*NOTE: To change from internal to external display, use the hotkey combination.

Stand-alone

Internal or

external

display*?

External

Adjust

brightness.

Internal

Video OK? Done

Check for bent

pins on cable.

Video OK?

Adjust

brightness.

Video OK? Done

Press lid

switch to ensure

operation.

Video OK? Done

Replace the following one at a time. Test after each replacement.

1. Cable between computer and computer display (if applicable)

2. Display

3. System board

Tr y another display.

Internal and

external

video OK?

Replace

system

board.

Done

2–12 Maintenance and Service Guide

Flowchart 2.7—No Video, Part 2

Continued from

“Flowchart

2.6—No Video, Part 1.”

Remove

computer from

docking device,

if connected.

Troubleshooting

Adjust

display

brightness.

Video OK?

Check that computer is properly

seated in docking device, for

bent pins on cable, and for

monitor connection.

Video OK?

Adjust external

monitor display.

Go to “A” in

“Flowchart

2.6—No Video, Part 1.”

Done

Check brightness

of external

monitor.

Video OK?

Try another

external

monitor.

Internal

and external

video OK?

Go to

“Flowchart

2.8—Nonfunctioning Docking Device (if

applicable).”

Done

Maintenance and Service Guide 2–13

Troubleshooting

Flowchart 2.8—Nonfunctioning Docking Device (if applicable)

Nonfunctioning docking device.

Reseat power

cord in docking

device and

power outlet.

Check voltage

setting on docking

device.

Reset monitor

cable connector at

docking device.

Docking

device

operating?

Done

Remove computer,

replace docking

device.

Reinstall computer

into docking

station.

Docking

device

operating?

Test replacement

docking device

with new

computer.

Done

2–14 Maintenance and Service Guide

Troubleshooting

Flowchart 2.9—No Operating System (OS) Loading

No OS

loading.*

Reseat power

cord in docking

device and

power outlet.

No OS loading from hard drive,

“Flowchart 2.10—No OS Loading,

go to

Hard Drive, Part 1.”

No OS loading from diskette drive,

“Flowchart 2.13—No OS Loading,

Diskette Drive.”

No OS loading from CD- or DVD-ROM drive,

“Flowchart 2.14—No OS Loading,

go to

CD-ROM or DVD-ROM Drive.”

No OS loading from network,

“Flowchart 2.22—No Network/Modem

go to

*NOTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins.

Connection.”

Maintenance and Service Guide 2–15

Troubleshooting

Flowchart 2.10—No OS Loading, Hard Drive, Part 1

OS not

loading from

hard drive.

Nonsystem

disk

message?

Reseat

external

hard drive.

OS loading?

Boot from

CD?

Check the Setup

utility for correct

booting order.

Boot from

hard drive?

Done

Go to

“Flowchart

2.11—No OS Loading,

Hard Drive, Part 2.”

Done

Boot from

diskette?

Change boot

priority through the Setup utility

and reboot.

Go to

“Flowchart

2.13—No OS Loading,

Diskette Drive.”

Boot from

hard drive?

Go to

“Flowchart

2.19—Nonfunctioning Device.”

2–16 Maintenance and Service Guide

Troubleshooting

Flowchart 2.11—No OS Loading, Hard Drive, Part 2

Continued from

“Flowchart

2.10—No OS Loading,

Hard Drive, Part 1.”

CD or

diskette in

drive?

Remove

diskette and

reboot.

1. Replace hard drive.

2. Replace system board.

Reseat

hard drive.

Hard drive

accessible?

Run FDISK.

Done

Boot from

hard drive?

Boot

from diskette

drive?

Hard drive

accessible?

Go to

“Flowchart

2.12—No OS Loading,

Hard Drive, Part 3.”

Diskette Drive.”

Done

Go to

“Flowchart

2.13—No OS Loading,

Done

Hard drive

partitioned?

Hard drive

formatted?

Computer

booted?

Go to

“Flowchart

2.12—No OS Loading,

Hard Drive, Part 3.”

Create partition, and then format

hard drive to

bootable

C:\ prompt.

Format hard drive

and bring to

abootable

C:\ prompt.

Load OS using

System Restore

(if applicable).

Maintenance and Service Guide 2–17

Troubleshooting

Flowchart 2.12—No OS Loading, Hard Drive, Part 3

Continued from

“Flowchart

2.11—No OS Loading,

Hard Drive, Part 2.”

System

files on hard

drive?

Install OS

and reboot.

Virus

hard drive?

Run SCANDISK

and check for

bad sectors.

Can bad

sectors

be fixed?

Fix bad

sectors.

Clean virus.

loading from

hard drive?

Done

Diagnostics

on diskette?

Replace

hard drive.

Replace

hard drive.

Run diagnostics

and follow

recommendations.

Boot from

hard drive?

Replace

hard drive.

Done

2–18 Maintenance and Service Guide

Troubleshooting

Flowchart 2.13—No OS Loading, Diskette Drive

OS not loading

from

diskette drive.

Reseat

diskette drive.

loading?

Done

Nonsystem

disk message?

Bootable

diskette

in drive?

Install bootable

diskette and

reboot computer.

Boot

from another

device?

Go to

“Flowchart

2.19—Nonfunction ing Device.”

Diskette

drive enabled

in the Setup

utility?

Enable drive

and cold boot

computer.

Is diskette

drive boot

order

correct?

Reset the

computer. Refer to

Section 1.2, “Resetting the Computer,”

instructions.

for

Check diskette

for system files.

Try different

diskette.

Nonsystem

disk error?

loading?

1. Replace diskette drive.

2. Replace system board.

Done

Change boot

priority using

the Setup utility.

Go to

“Flowchart

2.19—Nonfunctioning Device.”

Maintenance and Service Guide 2–19

Troubleshooting

Flowchart 2.14—No OS Loading, CD-ROM or DVD-ROM Drive

No OS

loading from

CD-ROM or

DVD-ROM Drive.

Boots from

CD or DVD?

Reseat

drive.

bootable disc.

Disc

in drive?

Install

Bootable

disc in

drive?

Try another

bootable disc.

Install bootable

disc and

reboot

computer.

Done

Boots from

CD or DVD?

Done

Booting

from another

device?

Go to

“Flowchart

2.19—Nonfunctioning Device.”

Booting

order

correct?

Correct boot

order using

the Setup utility.

2–20 Maintenance and Service Guide

Reset the

computer. Refer to

Section 1.2,

“Resetting the

Computer,”

instructions.

for

Go to

“Flowchart

2.19—Nonfunctioning Device.”

Troubleshooting

Flowchart 2.15—No OS Loading for QuickPlay Application, Part 1

No OS loads for

QuickPlay

application.

Reseat

hard drive.

OS loads for

QuickPlay

application?

Done

Reboot the computer

from the

CD.

HP QuickPlay

Follow the on-screen

instructions.

OS loads for

QuickPlay

application?

Done

1. Reboot the computer to Windows OS.

2. Go to Control Panel > Administrative Tools > Computer Management > Disk Management and delete the Linux QuickPlay partition. The Linux QuickPlay partition will appear in the lower left corner as “Healthy (Unknown Partition).”

3. Reboot the computer from the

HP QuickPlay CD.

Follow the on-screen instructions.

OS loads for

QuickPlay

application?

Done

Go to

“Flowchart 2.16—No

OS Loading for

QuickPlay

Application, Part 2.”

Maintenance and Service Guide 2–21

Troubleshooting

Flowchart 2.16—No OS Loading for QuickPlay Application, Part 2

Continued from

“Flowchart

2.15—No OS Loading for

QuickPlay

Application, Part 1.”

1. Reformat the hard drive.

2. Insert the Windows installation CD and follow the on-screen instructions.

3. When you are prompted “To create the new partition, enter a size below and press Enter,” enter

204 MB as the reserved partition size. This process creates two partitions. The first

partition is used for Windows. The second partition is used for QuickPlay.

4. Continue with the on-screen instructions to complete the installation of Windows on the first partition.

Reboot the computer

from the

on-screen instructions.

HP QuickPlay

Follow the

CD.

OS loads for

QuickPlay

application?

Done

1. Replace the hard drive.

2. Insert the Windows Installation CD and follow the on-screen instructions.

3. When you are prompted “To create the new partition, enter a size below and press Enter,” enter

204 MB as the reserved partition size. This process creates 2 partitions. The first

partition is used for Windows. The second partition is used for QuickPlay.

4. Continue with the on-screen instructions to complete the installation of Windows on the first partition.

Reboot the computer

from the

on-screen instructions.

HP QuickPlay

Follow the

CD.

2–22 Maintenance and Service Guide

OS loads for

QuickPlay

application?

Done

Flowchart 2.17—No Audio, Part 1

Tur n up audio

No audio.

internally or

externally.

Audio? Done

Troubleshooting

Computer in docking device (if applicable)?

Undock

Internal

audio?

Go to

“Flowchart

2.18—No Audio, Par t 2.”

Go to

“Flowchart

2.18—No Audio, Par t 2.”

Replace the following docking device components one at a time, as applicable. Check audio status after each change.

1. Reseat docking device audio cable.

2. Replace audio cable.

3. Replace speaker.

4. Replace docking device audio board.

5. Replace backplane board.

6. Replace I/O board.

Go to

“Flowchart

2.19—Nonfunctioning Device.”

Audio? Done

Maintenance and Service Guide 2–23

Troubleshooting

Flowchart 2.18—No Audio, Part 2

Continued from

“Flowchart

2.17—No Audio, Part 1.”

Audio driver in OS configured?

Correct

drivers for

application?

Connect to

external

speaker.

Reload

audio drivers.

Load drivers and set configuration

in OS.

Replace audio

board and

Audio?

speaker connections in computer

(if applicable).

Audio? Done

1. Replace internal speakers.

2. Replace audio board (if applicable).

3. Replace system board.

2–24 Maintenance and Service Guide

Flowchart 2.19—Nonfunctioning Device

Nonfunctioning

device.

Reseat

device.

Unplug the nonfunctioning device from

the computer and inspect cables and plugs for

bent or broken pins or other damage.

Clear

CMOS.

Reattach device.

Close computer,

plug in power,

and reboot.

Any physical

device detected?

Replace hard drive.

Operating System

Troubleshooting

Fix or

replace

broken item.

Go to

“Flowchart

2.9—No

(OS) Loading.”

Device

boots

properly?

Replace NIC.

If integrated NIC,

replace system

board.

Done

Maintenance and Service Guide 2–25

Replace diskette

drive.

Device

boots

properly?

Done

Troubleshooting

Flowchart 2.20—Nonfunctioning Keyboard

Keyboard

not operating

properly.

Connect computer

to good external

keyboard.

External

works?

Reseat internal

keyboard

connector

(if applicable).

device

Replace

system

board.

OK?

Replace internal

keyboard or

cable.

Done Done

OK?

Replace system

board.

2–26 Maintenance and Service Guide

Troubleshooting

Flowchart 2.21—Nonfunctioning Pointing Device

Pointing device

not operating

properly.

Connect computer

to good external

pointing device.

External

device

works?

Reseat internal

pointing device

connector

(if applicable).

Replace

system

board.

OK?

Replace internal

pointing device

or cable.

Done Done

OK?

Replace

system

board.

Maintenance and Service Guide 2–27

Troubleshooting

Flowchart 2.22—No Network/Modem Connection

No network

or modem

connection.

Network

or modem

jack active?

Digital

line?

Replace jack

or have jack

activated.

Connect

to nondigital

line.

Done

NIC/modem

configured

Disconnect all

power from

the computer

and open.

in OS?

Reload

drivers and

reconfigure.

OK?

Replace

NIC/modem

(if applicable).

Reseat

NIC/modem

(if applicable).

OK? Done

Replace

system

board.

2–28 Maintenance and Service Guide

Illustrated Parts Catalog

This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers.

3.1 Serial Number Location

When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer.

Serial Number Location

Maintenance and Service Guide 3–1

Illustrated Parts Catalog

3.2 Computer Major Components

Computer Major Components, HP Pavilion dv1000

3–2 Maintenance and Service Guide

Illustrated Parts Catalog

Tabl e 3-1

Spare Parts: Computer Major Components

Spare Part

Item Description

1 Display assemblies (include wireless antenna boards and cables)

For use on HP Pavilion dv1000 models

14.0-inch, WXGA, SVA with Brightview

14.0-inch, WXGA

For use on HP Compaq nx4800 models

14.0-inch, WXGA, SVA with Brightview

14.0-inch, WXGA

For use on Compaq Presario V2000 models

14.0-inch, WXGA, SVA with Brightview

14.0-inch, WXGA

Display hinge brackets (not illustrated) 382077-001

Display hinge covers (for use only with Compaq

V2000 models; not illustrated)

Number

373054-001 367783-001

373060-001 373528-001

373055-001 367784-001

382078-001

Maintenance and Service Guide 3–3

Illustrated Parts Catalog

Computer Major Components, HP Compaq nx4800 and

Compaq Presario V2000

3–4 Maintenance and Service Guide

Table 3 -1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

2 Switch covers (include wireless button and light)

For use on HP Pavilion dv1000 models with wireless capability

For use on HP Pavilion dv1000 models without wireless capability

For use on HP Compaq nx4800 and Compaq Presario V2000 models with a 1394 port, S-Video-out jack, expansion port, Memory Reader, and wireless capability

For use on HP Compaq nx4800 and Compaq Presario V2000 models with a 1394 port, S-Video-out jack, expansion port, and Memory Reader without wireless capability

For use on Compaq Presario V2000 models without a 1394 port, S-Video-out jack, expansion port, and Memory Reader

(Continued)

Spare Part Number

367781-001

367780-001

367782-001

367779-001

373532-001

Maintenance and Service Guide 3–5

Illustrated Parts Catalog

Computer Major Components, HP Pavilion dv1000

3–6 Maintenance and Service Guide

Table 3 -1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

3 Keyboards

For use on HP Pavilion dv1000 models in:

Asia Pacific,

Australia, Canada, Hong Kong, the People’s Republic of China, and the United

States Belgium Denmark France French Canada Germany Greece Israel

For use on HP Compaq nx4800 models in Japan 367777-291

367778-001

367778-A

41 367778-081 367778-051 367778-121 367778-041 367778-DJ1 367778-BB1

Italy Korea Latin America Europe and

the Netherlands Norway Portugal Saudi Arabia Spain Sweden/Finland Switzerland Ta i wa n Thailand The United

Kingdom

(Continued)

Spare Part Number

367778-061 367778-AD1 367778-161 367778-331

367778-091 367778-131 367778-171 367778-071 367778-B71 367778-111 367778-AB1 367778-281 367778-031

Maintenance and Service Guide 3–7

Illustrated Parts Catalog

Computer Major Components, HP Compaq nx4800 and

Compaq Presario V2000

3–8 Maintenance and Service Guide

Table 3 -1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

3 Keyboards

For use on Compaq Presario V2000 models in:

Asia Pacific,

Australia, Hong Kong, the People’s Republic of China, and the

United States Denmark Europe and

the Netherlands France French Canada

4 LED boards (include cable, not illustrated)

For use on HP Pavilion dv1000 models 367797-001

For use on HP Compaq nx4800 and Compaq Presario V2000 models

5 Top covers (include TouchPad)

(Continued)

367777-001

367777-081 367777-331

367777-051 367777-121

Italy Korea Latin America Norway Sweden/Finland Spain Ta i wa n Thailand The United

Kingdom

(Continued)

Spare Part Number

367777-061 367777-AD1 367777-161 367777-091 367777-B71 367777-071 367777-AB1 367777-281 367777-031

367798-001

For use on HP Pavilion dv1000 models 367761-001

For use on HP Compaq nx4800 models 373529-001

For use on Compaq Presario V2000 models with a 1394 port, S-Video-out jack, expansion port, and Memory Reader

For use on Compaq Presario V2000 models without a 1394 port, S-Video-out jack, expansion port, and Memory Reader

Maintenance and Service Guide 3–9

367762-001

373531-001

Illustrated Parts Catalog

Computer Major Components, HP Pavilion dv1000

3–10 Maintenance and Service Guide

Tabl e 3-1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

(Continued)

Spare Part

Item Description

6 Heat sink (includes thermal pad) 367796-001

7 Fan (includes thermal pad) 367795-001

8 Processors (include thermal pad)

Intel Pentium M 745 (1.8-GHz) with 400-MHz FSB Intel Pentium M 735 (1.7-GHz) with 400-MHz FSB Intel Pentium M 725A (1.6-GHz) with 400-MHz FSB Intel Pentium M 725 (1.6-GHz) with 400-MHz FSB Intel Pentium M 715A (1.5-GHz) with 400-MHz FSB Intel Pentium M 715 (1.5-GHz) with 400-MHz FSB Intel Pentium M 705 (1.5-GHz) with 400-MHz FSB Intel Pentium M 710 (1.4-GHz) with 400-MHz FSB

Intel Celeron M 340 (1.5-GHz) with 400-MHz FSB Intel Celeron M 370 (1.5-GHz) with 400-MHz FSB Intel Celeron M 360 (1.4-GHz) with 400-MHz FSB Intel Celeron M 330 (1.4-GHz) with 400-MHz FSB Intel Celeron M 350 (1.3-GHz) with 400-MHz FSB

Number

373053-001 373052-001 394825-001 367771-001 380690-001 383431-001 375979-001 376588-001

367768-001 383876-001 380033-001 367767-001 380032-001

Maintenance and Service Guide 3–11

Illustrated Parts Catalog

Computer Major Components, HP Compaq nx4800 and

Compaq Presario V2000

3–12 Maintenance and Service Guide

Tabl e 3-1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

9 System boards (include disk cell RTC battery)

855, for use on full-featured HP Pavilion dv1000 models in countries other than Japan

855, for use on full-featured HP Pavilion dv1000 models in Japan

852GM, for use on full-featured HP Pavilion dv1000 models in Japan

For use on HP Pavilion dv1000 models with Intel Pentium M processors

For use on HP Pavilion dv1000 models with Intel Celeron M processors

For use on HP Compaq nx4800 and Compaq Presario V2000 models with Intel Pentium M processors

For use on Compaq Presario V2000 models with Intel Celeron M processors

PC Card assemblies

Silver with 1-dot PC Card eject lever 385869-001

(Continued)

Spare Part Number

381062-001

391884-001

381063-001

367799-001

367800-001

373522-001

373523-001

Black with 3-dot PC Card eject lever 389524-001

Black with 1-dot PC Card eject lever 389525-001

10 USB/S-Video controller boards

For use on HP Pavilion dv1000 models and HP Compaq nx4800 and Compaq Presario V2000 models with a 1394 port, S-Video-out jack, expansion port, and digital memory card reader

For use only on Compaq Presario V2000 models without a 1394 port, S-Video-out jack, expansion port, and Memory Reader

Maintenance and Service Guide 3–13

367794-001

373533-001

Illustrated Parts Catalog

Computer Major Components, HP Pavilion dv1000

3–14 Maintenance and Service Guide

Tabl e 3-1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

11 Menu control button board (includes bracket and

cable, for use only on HP Pavilion dv1000 computer models)

12 Speaker assemblies

For use on HP Pavilion dv1000 models 367793-001

For use on HP Compaq nx4800 and Compaq Presario V2000 models

13 Base enclosures

For use on HP Pavilion dv1000 models 367763-001

For use on HP Compaq nx4800 and Compaq Presario V2000 models

14 Battery packs

12-cell, 8.8-AHr 367760-001

6-cell, 4.4-AHr 367759-001

6-cell, 4.0-AHr 398065-001

15 Optical drives (include bezel)

(Continued)

Spare Part Number

373535-001

374625-001

367764-001

For use on HP Pavilion dv1000 models 8X DVD-ROM Drive 24X DVD/CD-RW Combo Drive 4X DVD+RW/R and CD-RW Combo Drive 4X DVD±RW/R and CD-RW Combo Drive 8X DVD±RW/R and CD-RW Combo Drive 8X DVD±RW/R and CD-RW Combo Drive,

LightScribe 8X DVD±RW/R and CD-RW Dual Layer Combo Drive

Maintenance and Service Guide 3–15

367789-001 367790-001 373625-001 375981-001 375983-001 383877-001

383896-001

Illustrated Parts Catalog

Computer Major Components, HP Compaq nx4800 and

Compaq Presario V2000

3–16 Maintenance and Service Guide

Tabl e 3-1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

15 Optical drives

For use on HP Compaq nx4800 and Compaq Presario V2000 models

8X DVD-ROM Drive 24X DVD/CD-RW Combo Drive 4X DVD+RW/R and CD-RW Combo Drive 4X DVD±RW/R and CD-RW Combo Drive 8X DVD±RW/R and CD-RW Combo Drive 8X DVD±RW/R and CD-RW Combo Drive,

LightScribe 8X DVD±RW/R and CD-RW Dual Layer Combo Drive

16 Hard drives (include frame and connector)

5400-rpm

80-GB 60-GB

4200-rpm

100-GB 80-GB 60-GB 40-GB

(Continued)

Spare Part Number

373524-001 373525-001 373626-001 375982-001 375984-001 383878-001

389897-001

377651-001 375980-001

381721-001 367788-001 367787-001 367786-001

Maintenance and Service Guide 3–17

Illustrated Parts Catalog

Computer Major Components, HP Pavilion dv1000

3–18 Maintenance and Service Guide

Tabl e 3-1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

17 Mini PCI communications cards

802.11b/g Broadcomm (for use in most of the world)

802.11b/g Broadcomm (for use in the rest of the world)

802.11b/g Broadcomm (Japan, for use only on

HP Compaq nx4800 models)

802.11b Intel (for use in most of the world)

802.11b Intel (for use in the rest of the world)

802.11b/g Intel (for use in most of the world)

802.11b/g Intel (for use in the rest of the world) Bluetooth® Wireless LAN

18 Memory modules (266 MHz)

1024-MB 512-MB 256-MB

Miscellaneous Plastics Kit

For use on HP Pavilion dv1000 models 367765-001

(Continued)

Spare Part Number

373047-001 373048-001

373061-291

373023-001 373024-001 373026-001 373025-001 376651-001

and 376652-001

367775-001 367774-001 367773-001

For use on HP Compaq nx4800 and Compaq Presario V2000 models

Includes:

19a 19b

19c

Maintenance and Service Guide 3–19

Hard drive cover (includes two captive screws) Memory module compartment cover (includes 2 captive screws) Mini PCI compartment cover (includes 2 captive screws) Computer feet (not illustrated)

367766-001

Illustrated Parts Catalog

3.3 Miscellaneous Plastics Kit

Miscellaneous Plastics Kit

3–20 Maintenance and Service Guide

Spare Part Number Information

Item Description

Miscellaneous Plastics Kit

For use on HP Pavilion dv1000 models 367765-001

Includes:

1a 2a 3a 4a

Mini PCI compartment cover Memory module compartment cover Computer feet Hard drive cover

Illustrated Parts Catalog

Table 3-2

Miscellaneous Plastics Kit

Spare Part Number

For use on HP Compaq nx4800 and Compaq Presario V2000 models

Includes:

1b 2b 3b 4b

Maintenance and Service Guide 3–21

Mini PCI compartment cover Memory module compartment cover Computer feet Hard drive cover

367766-001

Illustrated Parts Catalog

3.4 Mass Storage Devices

Mass Storage Devices

Table 3-3

Mass Storage Devices

Spare Part Number Information

Spare Part

Item Description

1 Hard drives (include frame and connector)

5400-rpm

80-GB 60-GB

3–22 Maintenance and Service Guide

Number

377651-001 375980-001

Table 3-3

Mass Storage Devices

Illustrated Parts Catalog

Spare Part Number Information

Item Description

Hard drives

4200-rpm

100-GB 80-GB 60-GB 40-GB

2 Optical drives

LightScribe 8X DVD±RW/R and CD-RW Dual Layer Combo Drive

For use on HP Compaq nx4800 and Compaq Presario V2000 models

8X DVD-ROM Drive 24X DVD/CD-RW Combo Drive 4X DVD+RW/R and CD-RW Combo Drive 4X DVD±RW/R and CD-RW Combo Drive 8X DVD±RW/R and CD-RW Combo Drive 8X DVD±RW/R and CD-RW Combo Drive,

LightScribe 8X DVD±RW/R and CD-RW Dual Layer Combo Drive

(Continued)

Spare Part Number

(Continued)

381721-001 367788-001 367787-001 367786-001

367789-001 367790-001 373625-001 375981-001 375983-001 383877-001

383896-001

373524-001 373525-001 373626-001 375982-001 375984-001 383878-001

389897-001

Maintenance and Service Guide 3–23

Illustrated Parts Catalog

Table 3-3

Mass Storage Devices

Spare Part Number Information

Item Description

USB diskette drive (not illustrated) 359118-001

USB digital drive (not illustrated) 364727-001

HP USB pocket drive (not illustrated) 338796-001

(Continued)

Spare Part Number

3–24 Maintenance and Service Guide

Illustrated Parts Catalog

3.5 Miscellaneous

Tabl e 3-4

Spare Parts: Miscellaneous (not illustrated)

Spare Part

Description

Logo Kits

For use on HP Pavilion dv1000 models 373058-001

For use on HP Compaq nx4800 models 373530-001

For use on Compaq Presario V2000 models 373059-001

Wired headset with volume control 371693-001

Personal Video Recorder 352950-001

Number

HP remote control (for use only on HP dv1000 computer

models)

USB travel mouse 309674-001

65-watt AC adapter 371790-001

Screw Kit (includes the following screws; refer to Appendix C, “Screw Listing,”

for more information on screw specifications and usage)

For use on HP Pavilion dv1000 models 367776-001

For use on HP Compaq nx4800 and Compaq Presario V2000 models

■ Phillips PM2.5×4.0 screw

■ Phillips PM2.0×7.0 round head screw

■ Phillips PM2.0×7.0 screw

■ Phillips PM2.0×5.0 screw

Maintenance and Service Guide 3–25

■ Phillips PM2.0×4.0 screw

■ Phillips PM2.0×3.0 screw

■ Phillips PM1.5×2.0 screw

371694-001

373534-001

Illustrated Parts Catalog

Tabl e 3-4

Spare Parts: Miscellaneous (not illustrated)

Description

Power cords

For use in:

Australia and New Zealand 373979-011

Belgium, Europe, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden

Canada, French Canada, Latin America, Taiwan, Thailand, and the United States

Denmark 373979-081

Hong Kong and the United Kingdom 373979-031

Israel 373979-BB1

Italy 373979-061

Japan 373979-291

Korea 373979-AD1

The People’s Republic of China 373979-AA1

Switzerland 373979-111

Taiwan 373979-AB1

(Continued)

Spare Part Number

373979-021

373979-001

3–26 Maintenance and Service Guide

Illustrated Parts Catalog

3.6 Sequential Part Number Listing

Table 3-5

Spare Parts: Sequential Part Number Listing

Spare Part Number Description

309674-001 USB travel mouse

352950-001 Personal Video Recorder

359118-001 USB diskette drive

364727-001 USB digital drive

367759-001 Battery pack, 6-cell, 4.4-AHr

367760-001 Battery pack, 12-cell, 8.8-AHr

367761-001 Top cover for use on HP Pavilion dv1000 models (includes

TouchPad)

367762-001 Top cover for use on Compaq Presario V2000 models with a

1394 port, S-Video-out jack, expansion port, and Memory Reader (includes TouchPad)

367763-001 Base enclosure for use on HP Pavilion dv1000 models

367764-001 Base enclosure for use on HP Compaq nx4800 and

Compaq Presario V2000 models

367765-001 Miscellaneous Plastics Kit for use on HP Pavilion dv1000

models

367766-001 Miscellaneous Plastics Kit for use on HP Compaq nx4800 and

Compaq Presario V2000 models

367767-001 Processor, Intel Celeron M 330 (1.4-GHz) with 400-MHz FSB

(includes thermal pad)

367768-001 Processor, Intel Celeron M 340 (1.5-GHz) with 400-MHz FSB

(includes thermal pad)

367771-001 Processor, Intel Pentium M 725 (1.6-GHz) with 400-MHz FSB

(includes thermal pad)

Maintenance and Service Guide 3–27

Illustrated Parts Catalog

Table 3-5

Spare Parts: Sequential Part Number Listing

Spare Part Number Description

367773-001 Memory module, 256-MB (266 MHz)

367774-001 Memory module, 512-MB (266 MHz)

367775-001 Memory module, 1024-MB (266 MHz)

367776-001 Screw Kit for use on HP Pavilion dv1000 models

367777-001 Keyboard for use on Compaq Presario V2000 models in Asia

Pacific, Australia, Hong Kong, People’s Republic of China, and the United States

367777-031 Keyboard for use on Compaq Presario V2000 models in the

United Kingdom

367777-051 Keyboard for use on Compaq Presario V2000 models in

France

367777-061 Keyboard for use on Compaq Presario V2000 models in Italy

367777-071 Keyboard for use on Compaq Presario V2000 models in

Spain

367777-081 Keyboard for use on Compaq Presario V2000 models in

Denmark

367777-091 Keyboard for use on Compaq Presario V2000 models in

Norway

(Continued)

367777-121 Keyboard for use on Compaq Presario V2000 models in

French Canada

367777-161 Keyboard for use on Compaq Presario V2000 models in Latin

America

367777-281 Keyboard for use on Compaq Presario V2000 models in

Thailand

367777-291 Keyboard for use on HP Compaq nx4800 computer models in

Japan

3–28 Maintenance and Service Guide

Table 3-5

Illustrated Parts Catalog

Spare Parts: Sequential Part Number Listing

Spare Part Number Description

367777-331 Keyboard for use on Compaq Presario V2000 models in the

Netherlands

367777-AB1 Keyboard for use on Compaq Presario V2000 models in

Ta i wa n

367777-AD1 Keyboard for use on Compaq Presario V2000 models in

Korea

367777-B71 Keyboard for use on Compaq Presario V2000 models in

Sweden/Finland

367778-001 Keyboard for use on HP Pavilion dv1000 models in Asia

Pacific, Australia, Canada, Hong Kong, People’s Republic of China, and the United States

367778-031 Keyboard for use on HP Pavilion dv1000 models in the United

Kingdom

367778-041 Keyboard for use on HP Pavilion dv1000 models in Germany

367778-051 Keyboard for use on HP Pavilion dv1000 models in France

367778-061 Keyboard for use on HP Pavilion dv1000 models in Italy

367778-071 Keyboard for use on HP Pavilion dv1000 models in Spain

367778-081 Keyboard for use on HP Pavilion dv1000 models in Denmark

(Continued)

367778-091 Keyboard for use on HP Pavilion dv1000 models in Norway

367778-111 Keyboard for use on HP Pavilion dv1000 models in

Switzerland

367778-121 Keyboard for use on HP Pavilion dv1000 models in French

Canada

367778-131 Keyboard for use on HP Pavilion dv1000 models in Portugal

367778-161 Keyboard for use on HP Pavilion dv1000 models in Latin

America

Maintenance and Service Guide 3–29

Illustrated Parts Catalog

Table 3-5

Spare Parts: Sequential Part Number Listing

Spare Part Number Description

367778-171 Keyboard for use on HP Pavilion dv1000 models in Saudi

Arabia

367778-281 Keyboard for use on HP Pavilion dv1000 models in Thailand

367778-331 Keyboard for use on HP Pavilion dv1000 models in Europe

and the Netherlands

367778-A41 Keyboard for use on HP Pavilion dv1000 models in Belgium

367778-AB1 Keyboard for use on HP Pavilion dv1000 models in Taiwan

367778-AD1 Keyboard for use on HP Pavilion dv1000 models in Korea

367778-B71 Keyboard for use on HP Pavilion dv1000 models Finland and

Sweden

367778-BB1 Keyboard for use on HP Pavilion dv1000 models in Israel

367778-DJ1 Keyboard for use on HP Pavilion dv1000 models in Greece

367779-001 Switch cover for use on HP Compaq nx4800 and

Compaq Presario V2000 models with a 1394 port, S-Video-out jack, expansion port, and Memory Reader without wireless capability

367780-001 Switch cover for use on HP Pavilion dv1000 models without

wireless capability

(Continued)

367781-001 Switch cover for use on HP Pavilion dv1000 models with

wireless capability

367782-001 Switch cover for use on HP Compaq nx4800 and

Compaq Presario V2000 models with a 1394 port, S-Video-out jack, expansion port, and Memory Reader with wireless capability

367783-001 Display assembly, 14.0-inch, WXGA for use on

for use on HP Pavilion dv1000 models

3–30 Maintenance and Service Guide

Table 3-5

Illustrated Parts Catalog

Spare Parts: Sequential Part Number Listing

Spare Part Number Description

367784-001 Display assembly, 14.0-inch, WXGA for use on

Compaq Presario V2000 models

367786-001 Hard drive, 60-GB, 4200-rpm (includes frame and connector)

367787-001 Hard drive, 40-GB, 4200-rpm (includes frame and connector)

367788-001 Hard drive, 80-GB, 4200-rpm (includes frame and connector)

367789-001 8X DVD-ROM Drive for use on

HP Pavilion dv1000 models

367790-001 24X DVD/CD-RW Combo Drive for use on

HP Pavilion dv1000 models

367793-001 Speaker assembly for use on HP Pavilion dv1000 models

367794-001 USB/S-Video controller board for use on HP Pavilion dv1000

models and HP Compaq nx4800 and Compaq Presario V2000 models with a 1394 port, S-Video-out jack, expansion port, and digital memory card reader

367795-001 Fan (includes thermal pad)

367796-001 Heat sink (includes thermal pad)

367797-001 LED board for use on HP Pavilion dv1000 models (includes

cable)

(Continued)

367798-001 LED board for use on HP Compaq nx4800 and

Compaq Presario V2000 models (includes cable)

367799-001 System board for use on HP Pavilion dv1000 models with Intel

Pentium M processors

367800-001 System board for use on HP Pavilion dv1000 models with Intel

Celeron M processors

371693-001 Wired headset with volume control

Maintenance and Service Guide 3–31

Illustrated Parts Catalog

Table 3-5

Spare Parts: Sequential Part Number Listing

Spare Part Number Description

371694-001 HP remote control (for use only on HP dv1000

computer models)

371790-001 65-watt AC adapter

373023-001 Mini PCI communications card, 802.11b Intel (for use in most

of the world)

373024-001 Mini PCI communications card, 802.11b Intel (for use in the

rest of the world)

373025-001 Mini PCI communications card, 802.11b/g Intel (for use in the

rest of the world)

373026-001 Mini PCI communications card, 802.11b/g Intel (for use in

most of the world)

373047-001 Mini PCI communications card, 802.11b/g Broadcomm (for

use in most of the world)

373048-001 Mini PCI communications card, 802.11b/g Broadcomm (for

use in the rest of the world)

373052-001 Processor, Intel Pentium M 735 (1.7-GHz) with

400-MHz FSB (includes thermal pad)

373053-001 Processor, Intel Pentium M 745 (1.8-GHz) with

400-MHz FSB (includes thermal pad)

373054-001 Display assembly, 14.0-inch, WXGA, SVA with Brightview for

use on HP Pavilion dv1000 models

(Continued)

373055-001 Display assembly, 14.0-inch, WXGA, SVA with Brightview for

use on Compaq Presario V2000 models

373058-001 Logo Kit for use on HP Pavilion dv1000 models

373059-001 Logo Kit for use on Compaq Presario V2000 models

373060-001 Display assembly, 14.0-inch, WXGA, SVA with Brightview for

use on HP Compaq nx4800 models

3–32 Maintenance and Service Guide

Hp DV1000, V2000, NX4800 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Product Description

1.1 Features

1.2 Resetting the Computer

1.3 Power Management

1.4 External Components

1.5 Design Overview

Troubleshooting

2.1 Computer Setup

2.2 Troubleshooting Flowcharts

Illustrated Parts Catalog

3.1 Serial Number Location

3.2 Computer Major Components

3.3 Miscellaneous Plastics Kit

3.4 Mass Storage Devices

3.5 Miscellaneous

3.6 Sequential Part Number Listing