HP CR768A User Manual

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HP Officejet 7110 Wide Format ePrinter

User Guide

Edition 1, 1/2013

Hewlett-Packard Company notices

The information contained in this document is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Acknowledgements

Microsoft, Windows, Windows XP, Windows Vista, Windows 7, and Windows 8 are U.S. registered trademarks of Microsoft Corporation.

ENERGY STAR and the ENERGY STAR mark are registered U.S. marks.

Safety information

Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.

1. Read and understand all instructions in the documentation that comes with the printer.

2. Observe all warnings and instructions marked on the product.

3. Unplug this product from wall outlets before cleaning.

4. Do not install or use this product near water, or when you are wet.

5. Install the product securely on a stable surface.

6. Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged.

7. If the product does not operate normally, see

8. There are no user-serviceable parts inside. Refer servicing to qualified service personnel.

Solve a problem.

1 Get started

Accessibility................................................................................................................................6

HP EcoSolutions (HP and the Environment)..............................................................................6

Manage Power......................................................................................................................7

Optimize Printing Supplies...................................................................................................8

Understand the printer parts.......................................................................................................8

Front view.............................................................................................................................8

Printing supplies area...........................................................................................................9

Control panel........................................................................................................................9

Back view............................................................................................................................10

Select print paper.....................................................................................................................10

Recommended papers for printing.....................................................................................11

Recommended papers for photo printing...........................................................................12

Tips for selecting and using paper......................................................................................12

Load paper...............................................................................................................................13

Load standard-size paper...................................................................................................13

Load envelopes..................................................................................................................14

Load cards and photo paper...............................................................................................15

Load custom-size paper.....................................................................................................15

Turn the printer off....................................................................................................................16

Update the printer.....................................................................................................................16

Install the accessories..............................................................................................................17

Install the automatic two-sided printing accessory (duplexer)............................................17

Turn on accessories in the printer driver............................................................................17

To turn on accessories (Windows)...............................................................................18

To turn on accessories on (Mac OS X)........................................................................18

Maintain the printer...................................................................................................................18

Clean the exterior ..............................................................................................................18

Restore factory defaults......................................................................................................18

Open the HP printer software (Windows).................................................................................19

2Print

Print documents........................................................................................................................20

Print documents (Windows)................................................................................................20

Print documents (Mac OS X)..............................................................................................21

Print brochures.........................................................................................................................21

Print brochures (Windows).................................................................................................21

Print brochures (Mac OS X)................................................................................................22

Print on envelopes....................................................................................................................22

Print on envelopes (Windows)............................................................................................22

Print on envelopes (Mac OS X)..........................................................................................23

Print photos..............................................................................................................................23

Print photos on photo paper (Windows).............................................................................23

Print photos on photo paper (Mac OS X)...........................................................................24

Print on special and custom-sized paper..................................................................................25

Print on special or custom-sized paper (Mac OS X)...........................................................25

Set up custom sizes (Mac OS X)........................................................................................25

Print borderless documents or photos......................................................................................26

Print borderless documents or photos (Windows)..............................................................26

Print borderless documents or photos (Mac OS X)............................................................26

Print on both sides (duplexing).................................................................................................27

Perform two-sided printing (Windows)................................................................................27

Perform two-sided printing (Mac OS X)..............................................................................27

3HP ePrint

Set up HP ePrint.......................................................................................................................29

Set up HP ePrint using the embedded web server.............................................................29

Set up HP ePrint using the HP printer software ................................................................30

Use HP ePrint...........................................................................................................................31

Print using HP ePrint..........................................................................................................31

Find the printer's email address..........................................................................................31

Turn off HP ePrint...............................................................................................................31

Remove Web Services.............................................................................................................32

4 Work with ink cartridges

Information on ink cartridges and the printhead.......................................................................33

Check the estimated ink levels.................................................................................................34

Print when one or more ink cartridges are depleted.................................................................34

Replace the ink cartridges........................................................................................................35

Store printing supplies..............................................................................................................37

Anonymous usage information storage....................................................................................37

5 Solve a problem

HP support................................................................................................................................38

Obtain electronic support....................................................................................................39

HP support by phone..........................................................................................................39

Before you call..............................................................................................................39

Phone support period...................................................................................................40

Telephone support numbers.........................................................................................40

After the phone support period.....................................................................................42

General troubleshooting tips and resources.............................................................................42

Solve printer problems..............................................................................................................42

The printer shuts down unexpectedly.................................................................................43

Alignment fails....................................................................................................................43

The printer is not responding (nothing prints).....................................................................43

The printer prints slowly......................................................................................................44

The printer is making some unexpected noises.................................................................45

Blank or partial page printed...............................................................................................45

Something on the page is missing or incorrect...................................................................46

Placement of the text or graphics is wrong.........................................................................46

Print quality troubleshooting.....................................................................................................47

Solve paper-feed problems......................................................................................................52

Solve problems using HP ePrint and HP websites...................................................................54

Solve problems using HP ePrint.........................................................................................54

Solve problems using HP websites....................................................................................55

Contents

Configure your firewall software to work with the printer..........................................................55

Solve printer management problems........................................................................................56

Embedded web server cannot be opened..........................................................................56

Solve network problems...........................................................................................................57

Solve Ethernet network problems.......................................................................................57

Solve wireless problems.....................................................................................................58

Basic wireless troubleshooting.....................................................................................58

Advanced wireless troubleshooting..............................................................................59

After resolving the problems.........................................................................................65

Reset the Printer Network Settings....................................................................................65

Troubleshoot installation issues...............................................................................................66

Hardware installation suggestions......................................................................................66

HP software installation suggestions..................................................................................66

Understand the Printer Status Report......................................................................................67

Understand the network configuration page.............................................................................69

Printhead maintenance.............................................................................................................71

Clean the printhead............................................................................................................72

Align the printhead..............................................................................................................72

Uninstall and reinstall the HP software.....................................................................................73

Clear jams.................................................................................................................................74

Clear paper jams................................................................................................................75

Avoid paper jams................................................................................................................77

Control panel lights reference...................................................................................................77

A Technical information

Warranty information................................................................................................................84

Hewlett-Packard limited warranty statement......................................................................85

Ink cartridge warranty information......................................................................................86

Printer specifications................................................................................................................87

Physical specifications........................................................................................................87

Product features and capacities.........................................................................................87

Processor and memory specifications................................................................................88

System requirements..........................................................................................................88

Network protocol specifications..........................................................................................88

Embedded web server specifications.................................................................................88

Paper specifications...........................................................................................................88

Understand specifications for supported paper............................................................88

Set minimum margins...................................................................................................92

Guidelines for printing on both sides of a page............................................................93

Print resolution....................................................................................................................93

HP ePrint and HP website specifications...........................................................................93

HP ePrint specifications................................................................................................93

HP website specifications.............................................................................................94

Environmental specifications..............................................................................................94

Electrical specifications.......................................................................................................94

Acoustic emission specifications........................................................................................94

Regulatory information.............................................................................................................95

Regulatory model number..................................................................................................95

FCC statement....................................................................................................................96

Notice to users in Korea.....................................................................................................96

VCCI (Class B) compliance statement for users in Japan..................................................97

Notice to users in Japan about the power cord..................................................................97

Noise emission statement for Germany.............................................................................97

GS Declaration (Germany).................................................................................................97

European Union Regulatory Notice....................................................................................97

Regulatory information for wireless products.....................................................................98

Exposure to radio frequency radiation..........................................................................99

Notice to users in Brazil................................................................................................99

Notice to users in Canada..........................................................................................100

Notice to users in Taiwan...........................................................................................100

Notice to users in Mexico............................................................................................101

Notice to users in Japan.............................................................................................101

Environmental product stewardship program.........................................................................102

Paper use.........................................................................................................................102

Plastics.............................................................................................................................102

Material safety data sheets...............................................................................................102

Recycling program............................................................................................................102

HP inkjet supplies recycling program...............................................................................102

Disposal of waste equipment by users in private households in the European

Union................................................................................................................................103

Power consumption..........................................................................................................104

Chemical Substances.......................................................................................................104

Battery information...........................................................................................................104

Battery disposal in Taiwan..........................................................................................104

Attention California users...........................................................................................104

Battery disposal in the Netherlands............................................................................105

RoHS notices (China only)...............................................................................................105

RoHS notices (Ukraine only)............................................................................................105

Third-party licenses................................................................................................................106

B HP supplies and accessories

Order printing supplies online.................................................................................................114

Supplies..................................................................................................................................114

Ink cartridges....................................................................................................................114

HP paper...........................................................................................................................115

CNetwork setup

Change basic network settings...............................................................................................116

View and print network settings........................................................................................116

Turn the wireless radio on and off....................................................................................116

Change advanced network settings.......................................................................................116

Set link speed...................................................................................................................117

View IP settings................................................................................................................117

Change IP settings...........................................................................................................117

Reset network settings.....................................................................................................117

Contents

Set up the printer for wireless communication........................................................................117

Before you begin..............................................................................................................118

Set up the printer on your wireless network.....................................................................118

Set up the printer using the HP printer software.........................................................118

Set up the printer using WiFi Protected Setup (WPS)................................................119

Set up the printer using the embedded web server (EWS)........................................119

Change the connection type.............................................................................................120

To change from an Ethernet connection to a wireless connection.............................120

To change from a USB connection to a wireless connection.....................................120

To change from a wireless connection to a USB or Ethernet connection .................120

Test the wireless connection............................................................................................121

Guidelines for ensuring wireless network security............................................................121

Overview of security settings......................................................................................121

Add hardware addresses to a wireless router (MAC filtering)....................................121

Other wireless security guidelines..............................................................................122

Guidelines for reducing interference on a wireless network.............................................122

HP wireless direct printing......................................................................................................122

Turn on HP wireless direct printing...................................................................................123

Print from a wireless-capable mobile device....................................................................123

Print from a wireless-capable computer...........................................................................124

Print from a wireless-capable computer (Windows)...................................................124

Print from a wireless-capable computer (Mac OS X).................................................124

D Printer management tools

Toolbox (Windows).................................................................................................................125

HP Utility (Mac OS X).............................................................................................................125

Embedded web server............................................................................................................125

About cookies...................................................................................................................126

To open the embedded web server..................................................................................126

Index............................................................................................................................................136

1 Get started

This guide provides details about how to use the printer and how to resolve problems.

Accessibility

•

HP EcoSolutions (HP and the Environment)

•

Understand the printer parts

•

Select print paper

•

Load paper

•

Turn the printer off

•

Update the printer

•

Install the accessories

•

Maintain the printer

•

Open the HP printer software (Windows)

NOTE: If you are using the printer with a computer running Windows XP Starter Edition, Windows Vista Starter Edition, Windows 7 Starter Edition, or Windows 8 Starter Edition, some features might not be available. For more information, see System requirements.

Accessibility

The printer provides a number of features that make it accessible for people with disabilities.

Visual

The HP software provided with the printer is accessible for users with visual impairments or low vision by using your operating system's accessibility options and features. The software also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored buttons and tabs used in the HP software have simple text or icon labels that convey the appropriate action.

Mobility

For users with mobility impairments, the HP software functions can be executed through keyboard commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach.

Support

For more details about the accessibility of this printer and HP's commitment to product accessibility, visit HP's website at

For accessibility information for Mac OS X, visit the Apple website at accessibility.

www.hp.com/accessibility.

www.apple.com/

HP EcoSolutions (HP and the Environment)

Hewlett-Packard is committed to helping you optimize your environmental footprint and empowering you to print responsibly—at home or in the office.

6 Get started

For more detailed information about environmental guidelines HP follows during the manufacturing process, see information about HP's environmental initiatives, visit

This section contains the following topics:

•

Manage Power Optimize Printing Supplies

•

Manage Power

To conserve electricity, the printer comes with the following features:

Sleep mode

Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity.

To change the setting, complete the following steps:

1. Open the EWS. For more information, see

2. Click the Settings tab.

3. In the Power Management section, click Energy Save Mode and select the desired

option.

4. Click Apply.

Auto Power-Off

Auto Power-Off is automatically enabled by default when you turn on the printer. When Auto Power-Off is enabled, the printer will automatically turn off after 8 hours of inactivity to help reduce energy use. Auto Power-Off is automatically disabled when the printer establishes a wireless or Ethernet (if supported) network connection. You can change the Auto Power-Off setting from the printer software. Once you change the setting, the printer will maintain the setting that you choose. Auto Power-Off turns the printer off completely, so you must use the power button to turn the printer back on.

Windows: Open Toolbox. (For more information, see Advanced Settings tab, click Change, and then select the preferred amount of time.

Mac OS X: Open HP Utility. (For more information, see Printer Settings section, click Power Management, and then select the preferred

amount of time.

Environmental product stewardship program. For more

www.hp.com/ecosolutions.

Embedded web server.

Open the Toolbox.) In the

HP Utility (Mac OS X).) In the

TIP: If you are printing through a wireless or Ethernet connection over a network, Auto Power-Off should be disabled to ensure that print jobs do not get lost. Even when Auto Power-Off is disabled, the printer will enter a Sleep mode after 5 minutes of inactivity to help reduce energy use.

NOTE: The printer's Sleep Mode and Auto Power-Off features are temporarily not available if one or more of the ink cartridges are missing. After the cartridge is reinstalled, these features resume.

CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. Never turn off the printer when ink cartridges are missing.

HP EcoSolutions (HP and the Environment) 7

Chapter 1

Optimize Printing Supplies

To optimize printing supplies such as ink and paper, try the following:

• Recycle used original HP ink cartridges through HP Planet Partners. For more information, visit

www.hp.com/recycle.

• Optimize paper usage by printing on both sides of the paper. If the printer has an HP automatic two-sided printing accessory (duplexer), see (duplexing). Otherwise, you can first print just the odd pages, flip the pages over, and then print just the even pages.

• Save ink and paper when printing web content with HP Smart Print. For more information, visit

www.hp.com/go/smartprint.

• Change the print mode to a draft setting. The draft setting uses less ink.

• Do not clean the printhead unnecessarily. Doing so wastes ink and shortens the life of the cartridges.

Understand the printer parts

This section contains the following topics:

•

Front view Printing supplies area

• Control panel

• Back view

•

Print on both sides

Front view

1 Ink cartridge access door

2 Input tray

3 Paper guides

4 Tray extender

5 Output tray

Power button and light

8 Get started

Printing supplies area

1 Ink cartridge access door

2 Ink cartridges

3 Printhead assembly

NOTE: Printing supplies should be kept in the printer to prevent possible print quality issues or printhead damage. Avoid removing supplies for extended periods of time. Do not turn off the printer when a cartridge is missing.

Control panel

For more information, see Control panel lights reference.

ePrint button and light

Ethernet light

Understand the printer parts 9

Chapter 1

Back view

(continued)

Wireless button and light

Network Information button

Cancel button

Resume button and light

Alert light

Ink cartridge lights

Power button and light

1 USB port

2 Ethernet network port

3 Power input

4 Rear access panel

Select print paper

The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at

10 Get started

www.hp.com for more information about HP paper.

HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks, and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

This section contains the following topics:

•

Recommended papers for printing Recommended papers for photo printing

• Tips for selecting and using paper

•

Recommended papers for printing

If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing.

Depending on your country/region, some of these papers might not be available.

HP Brochure Paper

HP Professional Paper

HP Brochure and Flyer Paper

HP Tri-fold Brochure Paper

HP Premium Presentation Paper

HP Professional Paper

HP Bright White Inkjet Paper

HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It produces

HP Office Paper HP Office Paper is a high-quality multifunction paper. It is suitable for

HP Office Recycled Paper

HP Premium Plus Photo Paper

HP Advanced Photo Paper

HP Everyday Photo Paper

These papers are glossy-coated or matte-coated on both sides for twosided use. They are the perfect choice for producing professional quality marketing materials such as brochures and mailers, as well as business graphics for report covers and calendars.

These papers are heavy two-sided matte papers perfect for presentations, proposals, reports, and newsletters. They are heavyweight for an impressive look and feel.

HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for two-sided color usage with no showthrough, which makes it ideal for newsletters, reports, and flyers. It features ColorLok Technology for less smearing, bolder blacks, and vivid colors.

documents that look and feel more substantial than documents printed on standard multipurpose or copy paper. It features ColorLok Technology for less smearing, bolder blacks, and vivid colors.

copies, drafts, memos and other everyday documents. It features ColorLok Technology for less smearing, bolder blacks, and vivid colors.

HP Office Recycled Paper is a high-quality multifunction paper made with 30% recycled fiber. It features ColorLok Technology for less smearing, bolder blacks, and vivid colors.

HP's best photo paper is heavyweight for producing professional quality photos. Features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch), and two finishes – glossy or soft-gloss (satin matte). It is acid-free for longer lasting documents.

This thick photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store processed photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13x18 cm (5 x7 inch), A3, and two finishes – glossy or softgloss (satin matte). It is acid-free for longer lasting documents.

Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This affordable photo paper dries quickly for

Select print paper 11

Chapter 1

easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. Available in semi-gloss finish in 8.5 x 11 inch, A4, 4 x 6 inch, and 10 x 15 cm. It is acid-free for longer lasting documents.

To order HP papers and other supplies, go to www.hp.com. Go to Shop for Products &

Services, and select Ink & Toner.

NOTE: At this time, some portions of the HP website are available in English only.

Recommended papers for photo printing

For the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing.

Depending on your country/region, some of these papers might not be available.

HP Premium Plus Photo Paper

HP Advanced Photo Paper

HP Everyday Photo Paper

HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges

Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This affordable, photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. Available in semi-gloss finish in 8.5 x 11 inch, A4, 4 x 6 inch, and 10 x 15 cm. It is acid-free for longer lasting documents.

and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable, lab-quality photos with your HP printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation's worth of photos or multiple prints to share.

To order HP papers and other supplies, go to www.hp.com. Go to Shop for Products &

Services and select Ink & Toner.

NOTE: At this time, some portions of the HP website are available in English only.

Tips for selecting and using paper

For the best results, observe the following guidelines.

• Always use paper that conforms to the printer specifications. For more information, see

Paper specifications.

• Load only one type of paper at a time into a tray.

12 Get started

• When loading the trays, make sure the paper is loaded correctly. For more information, see

• Do not overload the tray. For more information, see

• To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the trays:

◦ Multipart forms ◦ Media that is damaged, curled, or wrinkled ◦ Media with cutouts or perforations ◦ Media that is heavily textured, embossed, or does not accept ink well ◦ Media that is too lightweight or stretches easily ◦ Media that contains staples or clips

Load paper

This section provides instructions for loading paper into the printer.

•

Load standard-size paper Load envelopes

• Load cards and photo paper

• Load custom-size paper

•

Load standard-size paper

Use these instructions to load standard–size paper.

1. Lift the output tray.

2. Slide the paper guides out as far as possible.

Load paper.

NOTE: If the paper is too long, pull the input tray to extend it.

3. Load the paper in portrait orientation and with the side to be printed facing down.

Make sure the stack of paper aligns with the right and back edges of the tray and does not exceed the line marking in the tray.

NOTE: Do not load paper while the printer is printing.

4. Slide the paper guides in the tray to adjust them for the paper size that you have

loaded.

Load paper 13

Chapter 1

5. Lower the output tray.

6. Pull out the output tray extension.

Load envelopes

Use these instructions to load envelopes.

1. Lift the output tray.

2. Slide the paper guides out as far as possible.

3. Insert the envelopes print-side down and load according to the graphic.

Make sure the stack of envelopes does not exceed the line marking in the tray.

4. Slide the paper guides in the tray to adjust them for the envelope size that you have loaded.

14 Get started

NOTE: Do not load paper envelopes while the printer is printing.

5. Lower the output tray.

6. Pull out the output tray extension.

Load cards and photo paper

Use these instructions to load cards and photo paper.

1. Lift the output tray.

2. Slide the paper guides out as far as possible.

3. Insert the paper print-side down along the right edge of the main tray.

Make sure the stack of paper aligns with the right and back edges of the tray and does not exceed the line marking in the tray. If the photo paper has a tab along one edge, make sure the tab is pointing towards the front of the printer.

NOTE: Do not load cards or photo paper while the printer is printing.

4. Slide the paper guides in the tray to adjust them for the paper size that you have

loaded.

5. Lower the output tray.

6. Pull out the output tray extension.

Load custom-size paper

Use these instructions to load custom-size paper.

CAUTION: Use only custom-size paper that is supported by the printer. For more information, see

Paper specifications.

Load paper 15

Chapter 1

1. Lift the output tray.

2. Slide the paper guides out as far as possible.

3. Insert the paper print-side down along the right of the main tray.

Make sure the stack of paper aligns with the right and back edges of the tray, and does not exceed the line marking in the tray.

NOTE: Do not load paper while the printer is printing.

4. Slide the paper guides in the tray to adjust them for the paper size that you have

loaded.

5. Lower the output tray.

6. Pull out the output tray extension.

Turn the printer off

Always turn off the printer by pressing the (Power) button located on the printer. Wait until the power light turns off before unplugging the power cord or turning off a power strip.

CAUTION: If you incorrectly turn the printer off, the print carriage might not return to the correct position, causing printhead problems and print quality issues.

CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues, possible extra ink usage, or damage to the ink system. Never turn off the printer when ink cartridges are missing.

Update the printer

HP is always working to improve the performance of its printers and bring you the latest features. If the printer is connected to a network and Web Services has been enabled, you can check for and install printer updates.

To update the printer, complete the following steps:

1. Open the EWS. For more information, see

2. Click the Web Services tab.

Embedded web server.

16 Get started

3. In the Web Services Settings section, click Product Update, click Check Now, and follow the on-screen instructions.

4. If the printer update option is not available, follow these instructions: a.In the Web Services Settings section, click Setup, click Continue, and follow

the on-screen instructions.

b. If prompted, choose to allow the printer to check for and install printer updates.

NOTE: If a printer update is available, the printer downloads and installs the

update, and then restarts.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen instructions to set up a proxy server. If you do not have the details, contact your network administrator or the person who set up the network.

Install the accessories

This section contains the following topics:

•

Install the automatic two-sided printing accessory (duplexer) Turn on accessories in the printer driver

•

Install the automatic two-sided printing accessory (duplexer)

You can print on both sides of a sheet of paper automatically. For information on using the duplexer, see

To install the duplexer:

Slide the duplexer into the back of the printer until the unit locks into place. Do not press the buttons on either side of the duplexer when installing the unit; use them only for removing the unit from the printer.

Print on both sides (duplexing).

Turn on accessories in the printer driver

• To turn on accessories (Windows) To turn on accessories on (Mac OS X)

•

Install the accessories 17

Chapter 1

To turn on accessories (Windows)

1. Click Start, and then click Printers, Printers and Faxes, or Devices and Printers.

- Or Click Start, click Control Panel, and then double-click Printers.

- Or On the Start screen, click Control Panel, and then click View devices and

printers.

2. Right-click the printer icon, and then click Properties.

3. Select the Device Settings tab. Click the accessory that you want to turn on, click Installed from the drop-down menu, and then click OK.

To turn on accessories on (Mac OS X)

Mac OS X automatically turns on all accessories in the printer driver when you install the printer software. If you add a new accessory later, follow these steps:

1. Open the System Preferences and then select Print & Fax or Print & Scan.

2. Select the printer from list of printers, and then click Options & Supplies.

3. Click the Driver tab.

4. Select the options you want to install, and then click OK.

Maintain the printer

This section provides instructions for keeping the printer in top working condition. Perform these maintenance procedures as necessary.

•

Clean the exterior Restore factory defaults

•

Clean the exterior

WARNING! Before cleaning the printer, turn off the power and unplug the power

cord from the electrical socket.

Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. Keep fluids away from the interior of the printer, as well as from the printer control panel.

Restore factory defaults

This section provides instructions about how to restore your printer back to the factory defaults.

▲

On the printer control panel, press and hold the

(Wireless) button , approximately five seconds, and then release the buttons.

18 Get started

(Resume) button and the

Open the HP printer software (Windows)

Open the HP printer software by doing one of the following:

• From the computer desktop, click Start, select Programs or All Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.

• On the Start screen, right-click an empty area on the screen, click All Apps on the app bar, and then click the icon with the printer's name.

Open the HP printer software (Windows) 19

2Print

Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features. For more information, see

Choose a print job to continue:

Select print paper.

Print documents

Print brochures

Print on envelopes

Print photos

Print on special and customsized paper

Print documents

Follow the instructions for your operating system.

•

Print documents (Windows) Print documents (Mac OS X)

•

TIP: This printer includes HP ePrint, a free service from HP that allows you to print documents on your HP ePrint-enabled printer anytime, from any location, without any additional software or printer drivers. For more information, see

Print documents (Windows)

1. Load paper in the tray. For more information, see Load paper.

2. On the File menu in your software application, click Print.

3. Make sure the printer you want to use is selected.

20 Print

Print borderless documents or photos

HP ePrint.

4. To change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Change the paper orientation on the Layout tab, and paper source, media type, paper

size, and quality settings on the Paper/Quality tab. To print in black and white, click the Advanced button, and then select Black Ink

Only from the Print in Grayscale drop-down list under Printer Features.

6. Click OK.

7. Click Print or OK to begin printing.

Print documents (Mac OS X)

1. Load paper in the tray. For more information, see Load paper.

2. From the File menu in your software application, click Print.

3. Make sure the printer you want to use is selected in the Format For pop-up menu.

If you do not see print options in the Print dialog, do the following:

• Mac OS X v10.6: Click the blue disclosure triangle next to the printer selection.

• OS X Lion: Click Show Details.

4. Select a paper size from the pop-up menu. If the Paper Size pop-up menu is not in the Print dialog, click the Page Setup button.

When you are done selecting the paper size, click OK to close Page Setup and return to the Print dialog.

5. Click Print.

Print brochures

Follow the instructions for your operating system.

•

Print brochures (Windows) Print brochures (Mac OS X)

•

Print brochures (Windows)

NOTE: To set print settings for all print jobs, make the changes in the HP software

provided with the printer. For more information on the HP software, see management tools.

1. Load paper in the tray. For more information, see Load paper.

2. On the File menu in your software application, click Print.

3. Make sure the printer you want to use is selected.

4. To change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

HP ePrint.

Printer

Print brochures 21

Chapter 2

5. Change the paper orientation on the Layout tab, and paper source, media type, paper size, and quality settings on the Paper/Quality tab. To print in black and white, click the Advanced button, and then select Black Ink

Only from the Print in Grayscale drop-down list under Printer Features.

6. Click OK.

7. Click Print or OK to begin printing.

Print brochures (Mac OS X)

1. Load paper in the tray. For more information, see Load paper.

2. From the File menu in your software application, click Print.

3. Make sure the printer you want to use is selected in the Format For pop-up menu.

If you do not see print options in the Print dialog, do the following:

• Mac OS X v10.6: Click the blue disclosure triangle next to the printer selection.

• OS X Lion: Click Show Details.

4. Select a paper size from the pop-up menu. If the Paper Size pop-up menu is not in the Print dialog, click the Page Setup button.

When you are done selecting the paper size, click OK to close Page Setup and return to the Print dialog.

5. Click Paper Type/Quality from the pop-up menu, and then select the following settings:

• Paper Type: The appropriate brochure paper type

• Quality: Normal or Best

6. Select any other print settings that you want, and then click Print to begin printing.

Print on envelopes

Avoid envelopes with the following characteristics:

• Very slick finish

• Self-stick adhesives, clasps, or windows

• Thick, irregular, or curled edges

• Areas that are wrinkled, torn, or otherwise damaged

Make sure the folds of envelopes you load in the printer are sharply creased.

NOTE: For more information about printing on envelopes, see the documentation available with the software program you are using.

Follow the instructions for your operating system.

•

Print on envelopes (Windows) Print on envelopes (Mac OS X)

•

Print on envelopes (Windows)

1. Load envelopes print-side down in the tray. For more information, see Load paper.

2. On the File menu in your software application, click Print.

3. Make sure the printer you want to use is selected.

22 Print

4. To change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. On the Layout tab, change the orientation to Landscape.

6. Click Paper/Quality, and then select the appropriate envelope type from the Paper Size drop-down list.

TIP: You can change more options for the print job by using the features

available on the other tabs in the dialog box.

7. Click OK, and then click Print or OK to begin printing.

Print on envelopes (Mac OS X)

1. Load envelopes print-side down in the tray. For more information, see Load paper.

2. From the File menu in your software application, click Print.

3. Make sure the printer you want to use is selected in the Format For pop-up menu.

If you do not see print options in the Print dialog, do the following:

• Mac OS X v10.6: Click the blue disclosure triangle next to the printer selection.

• OS X Lion: Click Show Details.

4. Select a paper size from the pop-up menu. If the Paper Size pop-up menu is not in the Print dialog, click the Page Setup button. When you are done selecting the paper size, click OK to close Page Setup and return to the Print dialog.

5. Select the Orientation option.

6. Select any other print settings that you want, and then click Print to begin printing.

Print photos

Do not leave unused photo paper in the input tray. The paper might start to curl, which could impair the quality of your printout. Photo paper should be flat before printing.

Follow the instructions for your operating system.

•

Print photos on photo paper (Windows) Print photos on photo paper (Mac OS X)

•

TIP: This printer includes HP ePrint, a free service from HP that allows you to print documents on your HP ePrint-enabled printer anytime, from any location, and without any additional software or printer drivers. For more information, see

Print photos on photo paper (Windows)

1. Load paper in the tray. For more information, see Load paper.

2. On the File menu in your software application, click Print.

3. Make sure the printer you want to use is selected.

4. To change settings, click the option that opens the printer Properties dialog box. Depending on your software application, this option might be called Properties,

Options, Printer Setup, Printer, or Preferences.

HP ePrint.

Print photos 23

Chapter 2

5. On the Paper/Quality tab, select the appropriate photo paper type from the Media drop-down menu.

NOTE: Maximum DPI is only supported for color printing on HP Premium Plus Photo Papers and HP Advanced Photo Papers.

6. Click Advanced, and then select Best or Maximum DPI from the Output Quality drop-down menu.

7. To print the photo in black and white, click the Print in Grayscale drop-down menu, and then select one of the following options:

High-Quality Grayscale: uses all the available colors to print your photo in grayscale. This creates smooth and natural shades of gray.

8. Click OK, and then click Print or OK to begin printing.

Print photos on photo paper (Mac OS X)

1. Load photo paper print-side down in the tray. For more information, see Load

paper.

2. From the File menu in your software application, click Print.

3. Make sure the printer you want to use is selected.

If you do not see print options in the Print dialog, do the following.

• Mac OS X v10.6: Click the blue disclosure triangle next to the printer selection.

• OS X Lion: Click Show Details.

4. Select a paper size from the pop-up menu. If the Paper Size pop-up menu is not in the Print dialog, click the Page Setup button.

When you are done selecting the paper size, click OK to close Page Setup and return to the Print dialog.

5. Click Paper Type/Quality from the pop-up menu, and then select the following settings:

• Paper Type: The appropriate photo paper type

• Quality: Best or Maximum dpi

6. If necessary, change the photo and color options: a. Click the disclosure triangle beside Color Options and select the appropriate

Photo Fix options:

• Off: Applies no automatic adjustments to the image.

• Basic: Automatically focuses the image; moderately adjusts image sharpness.

b. To print the photo in black and white, click Grayscale from the Color pop-up

menu, and then select one of the following options: High Quality: Uses all the available colors to print your photo in grayscale. This

creates smooth and natural shades of gray.

7. Select any other print settings that you want, and then click Print to begin printing.

24 Print

Print on special and custom-sized paper

If your application supports custom-sized paper, set the size in the application before printing the document. If not, set the size in the printer driver. You might need to reformat existing documents to print them correctly on custom-sized paper.

Use only custom-sized paper that is supported by the printer. For more information, see Paper specifications.

NOTE: Defining custom-sized paper sizes is only available in the HP printing software in Mac OS X.

• Print on special or custom-sized paper (Mac OS X) Set up custom sizes (Mac OS X)

•

Print on special or custom-sized paper (Mac OS X)

NOTE: Before you can print on custom-sized paper, you must set up the custom

sizes in the HP software provided with the printer. For instructions, see sizes (Mac OS X).

1. Load the appropriate paper in the tray. For more information, see Load paper.

2. From the File menu in your software application, click Print.

3. Make sure the printer you want to use is selected in the Format For pop-up menu.

If you do not see print options in the Print dialog, do the following:

• Mac OS X v10.6: Click the blue disclosure triangle next to the printer selection.

• OS X Lion: Click Show Details.

4. Select a paper size from the pop-up menu. If the Paper Size pop-up menu is not in the Print dialog, click the Page Setup button.

When you are done selecting the paper size, click OK to close Page Setup and return to the Print dialog.

5. Click Paper Handling from the pop-up menu.

6. Under Destination Paper Size, click Scale to fit paper size, and then select the

custom size.

7. Select any other print settings that you want, and then click Print to begin printing.

Set up custom

Set up custom sizes (Mac OS X)

1. Load paper in the tray. For more information, see Load paper.

2. From the File menu in your software application, click Page Setup, and then make

sure the printer you want to use is selected in the Format For pop-up menu.

- OR From the File menu in your software application, click Print, and then make sure the

printer you want to use is selected.

3. Select Manage Custom Sizes in the Paper Size pop-up menu.

NOTE: If you do not see these options in the Print dialog, click the disclosure

triangle next to the Printer pop-up menu or click Show Details.

Print on special and custom-sized paper 25

Chapter 2

4. Click the + on the left side of the screen, double-click Untitled, and type a name for the new custom size.

5. In the Width and Height boxes, type the dimensions, and then set the margins, if you want to customize them.

6. Click OK.

Print borderless documents or photos

Borderless printing lets you print to the edges of certain photo media types and a range of standard media sizes.

Before printing, open the file and make sure the size of the document or image matches the size of the media loaded in the printer.

NOTE: Borderless printing is only available in some applications.

Follow the instructions for your operating system.

•

Print borderless documents or photos (Windows) Print borderless documents or photos (Mac OS X)

•

Print borderless documents or photos (Windows)

1. Load paper in the tray. For more information, see Load paper.

2. On the File menu in your software application, click Print.

3. Make sure the printer you want to use is selected.

4. To change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Paper/Quality tab, and then click the Advanced button.

6. In the Borderless Printing option, click Print Borderless, and then click the OK

button.

7. In the Media drop-down list, select the appropriate paper type.

8. Click OK, and then click Print or OK to begin printing.

Print borderless documents or photos (Mac OS X)

1. Load paper in the tray. For more information, see Load paper.

2. From the File menu in your software application, click Print.

3. Make sure the printer you want to use is selected.

If you do not see print options in the Print dialog, do the following.

• Mac OS X v10.6: Click the blue disclosure triangle next to the printer selection.

• OS X Lion: Click Show Details.

to the Print dialog.

26 Print

5. Click Paper Type/Quality from the pop-up menu, and then select the following settings:

• Paper Type: The appropriate paper type

• Quality: Best or Maximum dpi

NOTE: If you do not see these options, click the disclosure triangle next to the Printer pop-up menu or click Show Details.

6. Make sure the Print Borderless check box is selected.

7. If necessary, click the disclosure triangle beside Color Options and select the

appropriate Photo Fix options:

• Off: Applies no automatic adjustments to the image.

• Basic: Automatically focuses the image; moderately adjusts image sharpness.

8. Select any other print settings that you want, and then click Print to begin printing.

Print on both sides (duplexing)

You can print on both sides of a sheet of media automatically by using the automatic twosided printing accessory (duplexer).

NOTE: Two-sided printing requires an automatic two-sided printing accessory (duplexer) to be installed on the printer.

NOTE: You can perform manual duplexing by first printing only the odd pages, flipping the pages over, and then printing only the even pages.

TIP: If the top and bottom margins in your document are smaller than 16 mm (0.63 inches), the document might not print out correct.

• Perform two-sided printing (Windows) Perform two-sided printing (Mac OS X)

•

Perform two-sided printing (Windows)

1. Load the appropriate media. For more information, see Load paper.

2. Make sure the duplexer is installed correctly. For more information, see

automatic two-sided printing accessory (duplexer).

3. With a document open, click Print on the File menu, and then under the Print on Both Sides options on the Layout tab, select either Flip on Long Edge or Flip on Short Edge.

4. Change any other settings, and then click OK.

5. Print your document.

Perform two-sided printing (Mac OS X)

1. Load the appropriate media. For more information, see Load paper.

2. Make sure the duplexer is installed correctly. For more information, see

automatic two-sided printing accessory (duplexer).

3. From the File menu in your software application, click Print.

Install the

Print on both sides (duplexing) 27

Chapter 2

4. Make sure the printer you want to use is selected in the Format For pop-up menu. If you do not see print options in the Print dialog, do the following:

• Mac OS X v10.6: Click the blue disclosure triangle next to the printer selection.

• OS X Lion: Click Show Details.

5. Select a paper size from the pop-up menu. If the Paper Size pop-up menu is not in the Print dialog, click the Page Setup button.

When you are done selecting the paper size, click OK to close Page Setup and return to the Print dialog.

6. Click the Layout pop-up menu, and then select the appropriate binding options for the document from the Two-Sided pop-up menu.

7. Select any other print settings that you want, and then click Print to begin printing.

28 Print

3HP ePrint

HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anywhere you can send an email. Just send your documents and photos to the email address assigned to your printer when you enable Web Services. No additional drivers or software are needed.

Once you have signed up for an account on ePrintCenter ( can sign in to view your HP ePrint job status, manage your HP ePrint printer queue, control who can use your printer's HP ePrint email address to print, and get help for HP ePrint.

NOTE: To use HP ePrint, the printer must be connected to an active network providing Internet access. You cannot use these web features if the printer is connected using a USB cable.

This section contains the following topics:

•

Set up HP ePrint Use HP ePrint

• Remove Web Services

•

Set up HP ePrint

To set up HP ePrint, use one of the following methods:

NOTE: Before you set up HP ePrint, make sure your printer is connected using either an Ethernet or wireless connection.

www.eprintcenter.com), you

• Set up HP ePrint using the embedded web server Set up HP ePrint using the HP printer software

•

Set up HP ePrint using the embedded web server

You can use the printer embedded web server (EWS) to set up and manage HP ePrint.

To set up HP ePrint, complete the following steps:

1. Open the EWS. For more information, see

2. Click the Web Services tab.

3. In the Web Services Settings section, click Setup, click Continue, and follow the

on-screen instructions to accept the terms of use.

Embedded web server.

HP ePrint 29

Chapter 3

4. If prompted, choose to allow the printer to check for and install printer updates.

NOTE: If a printer update is available, the printer downloads and installs the

update, and then restarts. Repeat the instructions from step 1 to set up HP ePrint.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network.

5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

Set up HP ePrint using the HP printer software

If you do not set up HP ePrint when you installed the HP software on your computer, you can still use the software to set up HP ePrint.

To set up HP ePrint, complete the following steps for your operating system:

Windows

1. Open the HP printer software. For more information, see

(Windows).

2. In the window that appears, select Print, Scan & Fax, and then select ePrint Setup under Print. The printer's embedded web server opens.

3. Click the Web Services tab.

4. In the Web Services Settings section, click Setup, click Continue, and follow the

on-screen instructions to accept the terms of use.

5. If prompted, choose to allow the printer to check for and install printer updates.

Open the HP printer software

6. When the printer is connected to the server, the printer prints an information page.

Mac OS X

▲ To set up and manage Web Services in Mac OS X, you can use the printer's

30 HP ePrint

NOTE: If a printer update is available, the printer will download and install the update, and then restart. You will have to repeat the instructions from step 1 to set up HP ePrint.

Follow the instructions on the information page to finish the setup.

embedded web server (EWS). For more information, see

Set up HP ePrint using the

embedded web server.

Use HP ePrint

To use HP ePrint, make sure to have the following:

• An Internet- and email-capable computer or mobile device

• An HP ePrint-capable printer on which Web Services has been enabled

TIP: For more information about managing and configuring HP ePrint settings and to learn about the latest features, visit ePrintCenter (

• Print using HP ePrint Find the printer's email address

• Turn off HP ePrint

•

Print using HP ePrint

To print documents using HP ePrint, complete the following steps:

1. On your computer or mobile device, open your email application.

NOTE: For information about using the email application on your computer or

mobile device, see the documentation provided with the application.

2. Create a new email message, and then attach the file that you want to print. For a list of files that can be printed using HP ePrint, as well as guidelines to follow when using HP ePrint, see

3. Enter the printer's email address in the “To” line of the email message, and then select the option to send the email message.

www.eprintcenter.com).

Set up HP ePrint using the embedded web server.

NOTE: The HP ePrint server does not accept email print jobs if there are multiple email addresses included in the "To" or "Cc" fields. Only enter the email address of your HP printer in the "To" field. Do not enter any additional email addresses in the other fields.

Find the printer's email address

NOTE: Make sure you have created an ePrint account.

To sign up for an account on ePrintCenter, visit ePrintCenter at www.eprintcenter.com.

To obtain the printer's email address, press the (HP ePrint) button on the printer control panel.

The printer prints an information page that contains the printer email address.

Turn off HP ePrint

1. Open the EWS. For more information, see Embedded web server.

2. Click the Web Services tab, and then click ePrint in the Web Services Settings

section.

3. Click Turn Off ePrint.

Use HP ePrint 31

Chapter 3

NOTE: To remove all Web Services, see Remove Web Services.

Remove Web Services

To remove Web Services, complete the following steps:

1. Open the EWS. For more information, see

2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.

3. Click Remove Web Services.

4. Click Yes to remove Web Services from your printer.

Embedded web server.

32 HP ePrint

4 Work with ink cartridges

To ensure the best print quality from the printer, you need to perform some simple maintenance procedures.

TIP: If you have problems printing documents, see Print quality troubleshooting.

This section contains the following topics:

•

Information on ink cartridges and the printhead Check the estimated ink levels

• Print when one or more ink cartridges are depleted

• Replace the ink cartridges

• Store printing supplies

• Anonymous usage information storage

•

Information on ink cartridges and the printhead

The following tips help maintain HP ink cartridges and ensure consistent print quality.

• The instructions in this user guide are for replacing ink cartridges, and are not intended for first time installation.

CAUTION: While ink cartridges are not damaged when left outside of the printer, the printhead does need to have all cartridges installed at all times after the printer is set up and in use. Leaving one or more cartridge slots empty for an extended period may lead to print quality problems and possibly damage the printhead. If you have recently left a cartridge out of the printer for an extended period, or if you have had a recent paper jam, and have noticed poor print quality, clean the printhead. For more information, see

Clean the printhead.

• Keep all ink cartridges in the original sealed packages until they are needed.

• Be sure to turn off the printer properly. For more information, see off.

• Store ink cartridges at room temperature (15-35° C or 59-95° F).

•

Always turn off the printer by pressing the light turns off before unplugging the power cord or turning off a power strip. If you improperly turn off the printer, the print carriage might not return to the correct position, and that can cause problems with the printhead and print quality issues.

• Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the cartridges.

(Power) button. Wait until the Power

Work with ink cartridges 33

Turn the printer

Chapter 4

• Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems.

• If you are transporting the printer, do the following to prevent ink leaking from the printer or other damage from occurring to the printer:

◦

Make sure you turn off the printer by pressing the all sounds of internal motion stop before unplugging the printer. For more information, see

◦ Make sure you leave the ink cartridges installed. ◦ Place the printer sitting flat in the box during packing. During transportation, the

printer should be stored in the same position (sitting flat) and should not be placed on its side, back, front, or inverted.

Check the estimated ink levels

You can check the estimated ink levels from the printer software. For information about using these tools, see page to view this information (see

NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not have to replace the cartridges until you are prompted.

NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in another printer, the ink level indicator might be inaccurate or unavailable.

NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see

Printer management tools. You can also print the Printer Status

Understand the Printer Status Report).

www.hp.com/go/inkusage.

(Power) button. Wait until

Print when one or more ink cartridges are depleted

The printer can still operate when the black ink cartridge or one or more color ink cartridges are depleted, but it will print more slowly and only can operate for a short period of time. Also, the quality of printed documents might be affected.

34 Work with ink cartridges

The printer will not be able to print when both the black cartridge and a color cartridge are depleted.

• If the black cartridge is depleted, any black color in printed documents is created using a combination of the remaining colors. As a result, blacks might not appear to be as dark.

• If a color cartridge is depleted, the printer will print in grayscale using the black cartridge.

When possible, replace any depleted ink cartridges. For information about how to install new ink cartridges, see

Replace the ink cartridges.

Clean the printhead.

Replace the ink cartridges

NOTE: For information on recycling used ink supplies, see HP inkjet supplies

recycling program.

If you do not already have replacement ink cartridges for the printer, see HP supplies and accessories.

NOTE: At this time, some portions of the HP website are available in English only.

NOTE: Not all cartridges are available in all countries/regions.

CAUTION: While ink cartridges are not damaged when left outside of the printer,

the printhead does need to have all cartridges installed at all times after the printer is set up and in use. Leaving one or more cartridge slots empty for an extended period may lead to print quality problems and possibly damage the printhead. If you have recently left a cartridge out of the printer for an extended period, or if you have had a recent paper jam, and have noticed poor print quality, clean the printhead. For more information, see

To replace the ink cartridges

Use these steps to replace the ink cartridges.

1. Make sure the printer is turned on.

2. Open the ink cartridge access door.

WARNING! Wait until the print carriage stops moving before proceeding.

Clean the printhead.

Replace the ink cartridges 35

Chapter 4

3. Press the front of the ink cartridge to release it, and then remove it from the slot.

4. Remove the new ink cartridge from its packaging.

5. Using the color-coded letters for help, slide the ink cartridge into the empty slot until

it is securely installed in the slot.

Make sure that you insert the ink cartridge into the slot that has the same colored letter as the color you are installing.

6. Repeat steps 3 through 5 for each ink cartridge you are replacing.

7. Close the ink cartridge access door.

Store printing supplies

Ink cartridges can be left in the printer for extended periods of time. However, to assure optimal ink cartridge health, be sure to turn off the printer properly. For more information, Turn the printer off.

Anonymous usage information storage

The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer. In addition, this memory chip stores a limited set of anonymous information about the usage of the printer, which might include the following: the date when the cartridge was first installed, the date when the cartridge was last used, the number of pages printed using the cartridge, the page coverage, frequency of printing, the printing modes used, any printing errors that might have occurred, and the printer model.

This information helps HP design future printers to meet our customers' printing needs. The data collected from the cartridge memory chip does not contain information that can be used to identify a customer or user of the cartridge or their printer.

HP collects a sampling of the memory chips from cartridges returned to HP's free return and recycling program (HP Planet Partners: environment/recycle/). The memory chips from this sampling are read and studied in order to improve future HP printers. HP partners who assist in recycling this cartridge might have access to this data, as well.

Any third party possessing the cartridge might have access to the anonymous information on the memory chip. If you prefer to not allow access to this information, you can render the chip inoperable. However, after you render the memory chip inoperable, the cartridge cannot be used in an HP printer.

If you are concerned about providing this anonymous information, you can make this information inaccessible by turning off the memory chip's ability to collect the printer's usage information.

www.hp.com/hpinfo/globalcitizenship/

To disable the usage information function

▲

On the printer control panel, press and hold the

(Network Information) button until the ink cartridge lights blink, approximately five

seconds, and then release the buttons.

NOTE: To re-enable the usage information function, open the embedded web server (EWS), click the Settings tab, click the option that shows usage information or cartridge chip info in the Preferences section, select the option to turn on, and then click Apply.

For more information about how to open the EWS, see

NOTE: You can continue to use the cartridge in the HP printer if you turn off the memory chip's ability to collect the printer's usage information.

Anonymous usage information storage 37

(Resume) button and the

Embedded web server.

5 Solve a problem

The information in General troubleshooting tips and resources suggests solutions to common problems. If your printer is not operating correctly and those suggestions did not solve your problem, try using the HP support services to obtain assistance.

This section contains the following topics:

•

HP support General troubleshooting tips and resources

• Solve printer problems

• Print quality troubleshooting

• Solve paper-feed problems

• Solve problems using HP ePrint and HP websites

• Configure your firewall software to work with the printer

• Solve printer management problems

• Solve network problems

• Troubleshoot installation issues

• Understand the Printer Status Report

• Understand the network configuration page

• Printhead maintenance

• Uninstall and reinstall the HP software

• Clear jams

• Control panel lights reference

•

HP support

If you have a problem, follow these steps

1. Check the documentation that came with the printer.

2. Visit the HP online support website at

information and utilities that can help you correct many common printer problems. HP online support is available to all HP customers. It is the fastest source for up-to-date printer information and expert assistance and includes the following features:

• Fast access to qualified online support specialists

• HP software and driver updates for the HP printer

• Valuable troubleshooting information for common problems

• Proactive printer updates, support alerts, and HP news grams that are available

when you register the printer

For more information, see

3. Call HP support. Support options and availability vary by printer, country/region, and language. For more information, see

•

Obtain electronic support HP support by phone

•

38 Solve a problem

www.hp.com/support. This website provides

Obtain electronic support.

HP support by phone.

Obtain electronic support

To find support and warranty information, go to the HP website at www.hp.com/ support. This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click Contact HP for information about calling for technical support.

This website also offers technical support, drivers, supplies, ordering information and other options such as:

• Access online support pages.

• Send HP an email message for answers to your questions.

• Connect with an HP technician by using online chat.

• Check for HP software updates.

You can also obtain support from the HP software for Windows or Mac OS X, which provide easy, step-by-step solutions to common printing problems. For more information, see

Printer management tools.

Support options and availability vary by printer, country/region, and language.

HP support by phone

The phone support numbers and associated costs listed here are those in effect at time of publication and are applicable only for calls made on a land line. Different rates may apply for mobile phones.

For the most current HP list of telephone support numbers and call costs information, see www.hp.com/support. This website provides information and utilities that can help you correct many common printer problems.

During the warranty period, you may obtain assistance from the HP Customer Care Center.

NOTE: HP does not provide telephone support for Linux printing. All support is provided online at the following website: a question button to begin the support process.

The HPLIP website does not provide support for Windows or Mac OS X. If you are using these operating systems, see information and utilities that can help you correct many common printer problems.

This section contains the following topics:

Before you call

• Phone support period

• Telephone support numbers

• After the phone support period

•

Before you call

Call HP support while you are in front of the computer and the printer. Be prepared to provide the following information:

• Model number

• Serial number (located on the back or bottom of the printer)

https://launchpad.net/hplip. Click the Ask

www.hp.com/support. This website provides

HP support 39

Chapter 5

• Messages that appear when the situation occurs

• Answers to these questions:

◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you add any new hardware or software to your computer at about the time

that this situation began?

◦ Did anything else occur prior to this situation (such as a thunderstorm or moving

the printer)?

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to

www.hp.com/support. Standard phone company charges apply.

Telephone support numbers

In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers might not be toll free.

40 Solve a problem

For the most current list of telephone support numbers, see www.hp.com/support. This website provides information and utilities that can help you correct many common printer problems.

HP support 41

Chapter 5

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: HP dealer or call the support phone number for your country/region to learn more about support options.

www.hp.com/support. Contact your

General troubleshooting tips and resources

NOTE: Many of the following steps require HP software. If you did not install the HP

software, you can install it using the HP software CD included with the printer, or download the HP software from the HP support website, website provides information and utilities that can help you correct many common printer problems.

Check or do the following before you begin troubleshooting:

• Try turning the printer off and then on again.

• For a paper jam, see

• For paper-feed problems, such as the paper skew and paper pick, see feed problems.

• Power light is on and not blinking. When the printer is turned on for the first time, it takes approximately 9 minutes to initialize it after the ink cartridges are installed.

• Power cord and other cables are working, and are firmly connected to the printer. Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet, and is turned on. For voltage requirements, see specifications.

• Media is loaded correctly in the input tray and is not jammed in the printer.

• All packing tapes and materials are removed.

• The printer is set as the current or default printer. For Windows, set it as the default in the Printers folder. For Mac OS X, set it as the default in the Print & Fax or Print & Scan section of the System Preferences. See your computer's documentation for more information.

• Pause Printing is not selected if you are using a computer running Windows.

• You are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again.

Clear jams.

www.hp.com/support. This

Solve paper-

Electrical

Solve printer problems

TIP: You can visit the HP online support website at www.hp.com/support for

information and utilities that can help you correct many common printer problems.

This section contains the following topics:

•

The printer shuts down unexpectedly Alignment fails

• The printer is not responding (nothing prints)

• The printer prints slowly

•

42 Solve a problem

• The printer is making some unexpected noises

•

Blank or partial page printed

•

Something on the page is missing or incorrect

•

Placement of the text or graphics is wrong

The printer shuts down unexpectedly

Check the power and power connections

Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see

Electrical specifications.

Alignment fails

If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray. The alignment fails when you have colored paper loaded in the input tray.

If the alignment process fails repeatedly, you may need to clean the printhead, or you might have a defective sensor. To clean the printhead, see

If cleaning the printhead does not solve the problem, contact HP support. Go to www.hp.com/support. This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click Contact HP for information on calling for technical support.

The printer is not responding (nothing prints)

There are print jobs stuck in the print queue

Open the print queue, cancel all documents, and then reboot the computer. Try to print after the computer reboots. Refer to the Help system for the operating system for more information.

Clean the printhead.

Check the printer setup

For more information, see

Check the HP software installation

If the printer is turned off when printing, an alert message should appear on your computer screen; otherwise, the HP software provided with the printer might not be installed correctly. To resolve this, uninstall the HP software completely, and then reinstall the HP software. For more information, see

Check the cable connections

• Make sure both ends of the USB cable or Ethernet cable are secure.

• If the printer is connected to a network, check the following:

◦ Check the Link light on the back of the printer. ◦ Make sure you are not using a phone cord to connect the printer.

Check any personal firewall software installed on the computer

The personal software firewall is a security program that protects a computer from intrusion. However, the firewall might block communication between the computer and

General troubleshooting tips and resources.

Uninstall and reinstall the HP software.

Solve printer problems 43

Chapter 5

the printer. If there is a problem communicating with the printer, try temporarily disabling the firewall. If the problem persists, the firewall is not the source of the communication problem. Re-enable the firewall.

The printer prints slowly

Try the following solutions if the printer is printing very slowly.

•

Solution 1: Use a lower print quality setting Solution 2: Check the ink levels

• Solution 3: Contact HP support

•

Solution 1: Use a lower print quality setting

Solution: Check the print quality setting. Best and Maximum dpi provide the best quality but are slower than Normal or Draft. Draft provides the fastest print speed.

Cause: The print quality was set to a higher setting.

If this did not solve the issue, try the next solution.

Solution 2: Check the ink levels

Solution: Check the estimated ink levels in the ink cartridges.

NOTE: Ink level alerts and indicators provide estimates for planning purposes

only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until prompted to do so.

The printer can operate with one or more depleted cartridges. However, printing with depleted cartridges slows the printer and affects the quality of printed documents. If the black cartridge is depleted, blacks are not as dark. If a color cartridge is depleted, output is in grayscale. When possible, replace the depleted cartridge. Do not remove the depleted cartridge until you have a new ink cartridge available to replace. For information about how to install new cartridges, see

For more information, see:

Check the estimated ink levels

Cause: The ink cartridges might have insufficient ink. Insufficient ink may cause the printhead to overheat. When the printhead overheats, the printer slows down to allow it to cool.

44 Solve a problem

Replace the ink cartridges.

Clean the printhead.

If this did not solve the issue, try the next solution.

Solution 3: Contact HP support

Solution: Contact HP support for service.

Go to:

www.hp.com/support. This website provides information and utilities that can

help you correct many common printer problems.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: There was a problem with the printer.

The printer is making some unexpected noises

You might hear some unexpected noises made by the printer. These are the servicing sounds when the printer performs automatic servicing functions to maintain the health of the printheads.

NOTE: To prevent any potential damage to your printer:

Do not turn off the printer while the printer is performing any servicing. If you are turning off the printer, wait for the printer to come to a complete stop before turning it off using the

Make sure all ink cartridges are installed. If any of the ink cartridges are missing, the printer will perform extra servicing to protect the printheads.

(Power) button. For more information, see Turn the printer off.

Blank or partial page printed

Clean the printhead

Complete the printhead cleaning procedure. For more information, see printhead. The printhead may need to be cleaned if the printer was turned off incorrectly.

NOTE: Incorrectly turning off the printer can cause print quality problems like blank or partial pages. Printhead cleaning can solve these problems, but turning off the printer correctly can prevent them in the first place. Always turn the printer off by pressing the unplugging the power cord or turning off a power strip.

Check the paper settings

• Make sure you select the correct print quality settings in the printer driver for the paper loaded in the trays.

• Make sure the page settings in the printer driver match the page size of paper loaded in the tray.

More than one page is being picked

For more information, see

(Power) button on the printer. Wait until the power light goes out before

Clean the

Solve paper-feed problems.

Solve printer problems 45

Chapter 5

There is a blank page in the file

Check the file to make sure there is no blank page.

Something on the page is missing or incorrect

Check the Print Quality Diagnostic page

Print a Print Quality Diagnostic page to help you decide whether to run any maintenance tools to improve the print quality of your printouts. For more information, see Print and evaluate a print quality report.

Check the margin settings

Make sure the margin settings for the document do not exceed the printable area of the printer. For more information, see

TIP: If the top and bottom margins in your document are smaller than 16 mm (0.63 inches), the document might not print out correct.

Check the color print settings Make sure Print in Grayscale is not selected in the printer driver.

Check the printer location and length of USB cable

High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the printer away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.

Set minimum margins.

Solution 6:

Check the paper size

Make sure the selected paper size matches the actual loaded paper size.

Placement of the text or graphics is wrong

Check how the paper is loaded

Make sure the paper guides fit snugly against the edges of the stack of paper, and make sure the tray is not overloaded. For more information, see

Check the paper size

• Content on a page might be cut off if the document size is larger than the paper that you are using.

• Make sure the paper size selected in the printer driver matches the size of paper loaded in the tray.

Check the margin settings

If the text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of your printer. For more information, see

Set minimum margins.

46 Solve a problem

Load paper.

Check the page-orientation setting

Make sure the paper size and page orientation selected in the application match the settings in the printer driver. For more information, see

Check the printer location and length of USB cable

If the above solutions do not work, the problem may be caused by the inability of the application to interpret print settings correctly. See the release notes for known software conflicts, refer to the application's documentation, or contact the software manufacturer for specific help.

TIP: You can visit the HP online support website at www.hp.com/support for information and utilities that can help you correct many common printer problems.

Print quality troubleshooting

Try the solutions in this section to resolve print quality problems in your printout.

•

Solution 1: Make sure you are using genuine HP ink cartridges Solution 2: Check the ink levels

• Solution 3: Check the paper loaded in the input tray

• Solution 4: Check the paper type

• Solution 5: Check the print settings

• Solution 6: Print and evaluate a print quality report

• Solution 7: Contact HP support

•

Print.

Solution 1: Make sure you are using genuine HP ink cartridges

Solution: Check to see if your ink cartridges are genuine HP ink cartridges.

HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply are not covered under warranty.

If you believe you purchased genuine HP ink cartridges, go to:

www.hp.com/go/anticounterfeit

Cause: Non-HP ink cartridges were being used.

If this did not solve the issue, try the next solution.

Print quality troubleshooting 47

Chapter 5

Solution 2: Check the ink levels

Solution: Check the estimated ink levels in the ink cartridges. For more information,

see

Check the estimated ink levels.

NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.

NOTE: The printer can operate with one or more depleted cartridges. However, printing with depleted cartridges slows the printer and affects the quality of printed documents. If the black cartridge is depleted, blacks are not as dark. If a color cartridge is depleted, output is in grayscale. When possible, replace the depleted cartridge. Do not remove the depleted cartridge until you have a new ink cartridge available to replace. For information about how to install new cartridges, see Replace the ink cartridges.

Clean the printhead.

Cause: The ink cartridges might have insufficient ink.

If this did not solve the issue, try the next solution.

Solution 3: Check the paper loaded in the input tray

Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too

thick.

• Load paper with the print side facing down. For example, if you are loading glossy photo paper, load the paper with the glossy side down.

• Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is too close to the printhead during printing, the ink might be smeared. This can happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope.

For more information, see:

Load paper

Cause: The paper was loaded incorrectly, or it was wrinkled or too thick.

If this did not solve the issue, try the next solution.

Solution 4: Check the paper type

Solution: HP recommends that you use HP papers or any other paper type with

ColorLok technology that is appropriate for the printer. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality,

48 Solve a problem

and produce documents with crisp, vivid color, bolder blacks and dry faster than ordinary plain papers.

Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

Store specialty paper in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This prevents the photo paper from curling.

NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges is not necessary.

For more information, see:

Select print paper

Cause: The wrong kind of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 5: Check the print settings

Solution: Check the print settings.

• Check the print settings to see if the color settings are incorrect. For example, check to see if the document is set to print in grayscale. Or, check

to see if advanced color settings such as saturation, brightness, or color tone, are set to modify the appearance of colors.

• Check the print quality setting and make sure it matches the type of paper loaded in the printer. You might need to choose a lower print quality setting if colors are running into each other. Or, choose a higher setting if you are printing a high-quality photo, and then make sure photo paper such as HP Advanced Photo Paper is loaded in the input tray.

NOTE: On some computer screens, colors might appear differently than they do when printed on paper. In this case, there is nothing wrong with the printer, print settings, or ink cartridges. No further troubleshooting is required.

For more information, see:

Select print paper

Cause: The print settings were set incorrectly.

If this did not solve the issue, try the next solution.

Print quality troubleshooting 49

Chapter 5

Solution 6: Print and evaluate a print quality report

Solution:

To print a print quality report

•

Control panel: Press and hold the button seven times, press the

(Power) button, press the (Cancel)

(Resume) button two times, and then release the

(Power) button.

• Embedded web server: Click the Tools tab, click Print Quality Toolbox under Utilities, and then click the Print Quality Report button.

• HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics, and then click Print.

50 Solve a problem

If defects are seen on the page, follow the steps below:

1. If the lines in Test Pattern 1 are not straight and connected, align the printer. For more information, see

Align the printhead.

2. If you see white lines in any of the color blocks in Test Pattern 2, clean the printhead. For more information, see

Clean the printhead.

3. If you see white or dark lines where the arrows are pointing in Test Pattern 3, align the printer. For more information, see

Align the printhead.

Print quality troubleshooting 51

Chapter 5

If there are no defects, then the printer and ink system are working properly. If you still see print quality problems in your output, double-check your software settings and paper as described in the previous solutions.

Cause: Print quality problems can have many causes: software settings, a poor image file, or the printing system itself. If you are unhappy with the quality of your prints, a Print Quality Diagnostic page can help you determine if the printing system is working correctly.

Solution 7: Contact HP support

Solution: Contact HP support for service.

Go to:

www.hp.com/support. This website provides information and utilities that can

help you correct many common printer problems.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: There was a problem with the printer.

Solve paper-feed problems

TIP: You can visit the HP online support website at www.hp.com/support for

information and utilities that can help you correct many common printer problems.

Paper is not supported for the printer or tray

Use only paper that is supported for the printer and the tray being used. For more information, see

Paper is not picked up from a tray

• Make sure paper is loaded in the tray. For more information, see paper before loading.

• Make sure the paper guides are set to the correct markings in the tray for the paper size you are loading. Also make sure the paper guides are snug, but not tight, against the stack.

• Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.

52 Solve a problem

Paper specifications.

Load paper. Fan the

Media is not coming out correctly

• Make sure the output output tray extension is fully extended; otherwise, printed pages may fall off the printer.

• Remove excess paper from the output tray. There is a limit to the number of sheets the tray can hold.

Pages are skewing

• Make sure the paper loaded in the trays is aligned to the paper guides. If needed, pull out the trays from the printer and reload the paper correctly, making sure that the paper guides are aligned correctly.

• Load paper into the printer only when it is not printing.

• Remove and replace the automatic two-sided printing accessory (duplexer).

◦ Push the button on either side of the duplexer, and then remove the unit.

◦ Reinsert the duplexer into the printer.

Multiple pages are being picked up

• Fan the paper before loading.

• Make sure the paper guides are set to the correct markings in the tray for the paper size you are loading. Also make sure the paper guides are snug, but not tight, against the stack.

• Make sure the tray is not overloaded with paper.

• Use HP paper for optimum performance and efficiency.

Solve paper-feed problems 53

Chapter 5

Solve problems using HP ePrint and HP websites

This section provides solutions to common problems using HP ePrint and HP websites.

•

Solve problems using HP ePrint Solve problems using HP websites

•

Solve problems using HP ePrint

If you are having problems using HP ePrint, check the following:

• Make sure the printer is connected to the Internet using an Ethernet or wireless connection.

NOTE: You cannot use these web features if the printer is connected using a USB cable.

• Make sure the latest printer updates have been installed on the printer. For more information, see

• Make sure HP ePrint is enabled on the embedded web server (EWS). For more information, see

• Make sure the network hub, switch, or router is turned on and working correctly.

• If you are connecting the printer using an Ethernet cable, make sure you are not connecting the printer using a phone cord or a crossover cable to connect the printer to the network and that the Ethernet cable is securely connected to the printer. For more information, see

• If you are connecting the printer using a wireless connection, make sure the wireless network is functioning properly. For more information, see

• If you are using HP ePrint, check the following:

◦ Make sure the printer's email address is correct. ◦ Make sure that the printer's email address is the only address listed in the “To”

line of the email message. If other email addresses are listed in the “To” line, the attachments you are sending might not print.

◦ Make sure you are sending documents that meet the HP ePrint requirements. For

more information, see

• If your network uses proxy settings when connecting to the Internet, make sure the proxy settings you are entering are valid:

◦ Check the settings being used by the Web browser you are using (such as Internet

Explorer, Firefox, or Safari).

◦ Check with the IT administrator or person who set up your firewall.

If the proxy settings used by your firewall have changed, you must update these settings in either the printer control panel. If these settings are not updated, you will not be able to use HP ePrint. For more information, see

Update the printer.

Set up HP ePrint using the embedded web server.

Solve Ethernet network problems.

Solve wireless problems.

HP ePrint specifications.

Set up HP ePrint using the embedded web server.

TIP: For additional help on setting up and using HP ePrint, visit ePrintCenter (

www.eprintcenter.com).

54 Solve a problem

Solve problems using HP websites

If you are having problems using HP websites from your computer, check the following:

• Make sure the computer that you are using is connected to the Internet.

• Make sure the web browser meets the minimum system requirements. For more information, see

• If your web browser uses any proxy settings to connect to the Internet, try turning off these settings. For more information, see the documentation provided with your web browser.

HP website specifications.

Configure your firewall software to work with the printer

A personal firewall, which is security software running on your computer, can block network communication between your printer and your computer.

If you are having problems such as:

• Printer not found when installing HP software

• Unable to print, print job stuck in queue or printer goes offline

• Unable to see printer status on your computer

The firewall might be preventing your printer from notifying computers on your network where it can be found.

If you are using the HP software on a computer running Windows and cannot find the printer during installation (and you know the printer is on the network)—or if you have already successfully installed HP software and experience problems—check the following:

• If you have just installed the HP software, try turning off your computer and the printer, and then turning them both on again.

• Keep your security software up to date. Many security software vendors provide updates that correct known issues and provide the latest defenses against new security threats.

• If your firewall has "High," "Medium," or "Low" security settings, use the "Medium" setting when your computer is connected to your network.

• If you have changed any firewall settings from default, try going back to the default setting.

• If your firewall has a setting called "trusted zone," use this setting when your computer is connected to your network.

• If your firewall has a setting to "not show alert messages," you should disable this. When installing the HP software and using the HP printer you may see alert messages from your firewall software that provide options to "allow," "permit" or "unblock." You should allow any HP software that causes an alert. Also, if the alert has a "remember this action" or "create a rule for this" selection, select it. This is how the firewall learns what can be trusted on your network.

• Do not have more than one firewall enabled at the same time on your computer. An example would be having both the Windows firewall provided by the operating system and a third party firewall enabled at the same time. Having more than one firewall enabled at the same time will not make you computer any safer and may cause problems.

Configure your firewall software to work with the printer 55

Chapter 5

For more information about using your printer with personal firewall software, visit www.hp.com/go/wirelessprinting, and then click Firewall Help in the Wireless Network

Help section.

NOTE: At this time, some portions of this site are not available in all languages.

Solve printer management problems

This section provides solutions to common problems that involve managing the printer. This section contains the following topic:

•

Embedded web server cannot be opened

NOTE: To use the embedded EWS, the printer must be connected to a network using either an Ethernet or a wireless connection. You cannot use the embedded web server if the printer is connected to a computer with a USB cable.

Embedded web server cannot be opened

Check your network setup

• Make sure you are not using a phone cord or a crossover cable to connect the printer to the network.

• Make sure the network cable is securely connected to the printer.

• Make sure the network hub, switch, or router is turned on and working correctly.

Check the computer

Make sure the computer that you are using is connected to the network.

NOTE: To use the EWS, the printer must be connected to a network using either an Ethernet or a wireless connection. You cannot use the embedded web server if the printer is connected to a computer with a USB cable.

Check your web browser

• Make sure the web browser meets the minimum system requirements. For more information, see

• If your web browser uses any proxy settings to connect to the Internet, try turning off these settings. For more information, see the documentation available with your web browser.

• Make sure JavaScript and cookies are enabled in your web browser. For more information, see the documentation available with your web browser.

56 Solve a problem

Embedded web server specifications.

Check the printer IP address

• To check the IP address of the printer, obtain the IP address by printing a network configuration page. Press the

configuration page.

• Ping the printer using the IP address from the command prompt (Windows) or from Network Utility (Mac OS X). (Network Utility is located in the Utilities folder in the Applications folder at the top level of the hard disk.)

For example, if the IP address is 123.123.123.123, type the following at the command prompt (Windows):

C:\Ping 123.123.123.123

Or In Network Utility (Mac OS X), click the Ping tab, type the 123.123.123.123 in the box, and then click Ping. If a reply appears, the IP address is correct. If a time-out response appears, the IP address is incorrect.

TIP: You can visit the HP online support website at www.hp.com/support for information and utilities that can help you correct many common printer problems.

Solve network problems

This section provides solutions to common problems when you are unable to connect or use the printer over your network.

This section contains the following topics:

•

Solve Ethernet network problems Solve wireless problems

• Reset the Printer Network Settings

•

(Network Information) button to print the network

Solve Ethernet network problems

If you are unable to connect the printer to your Ethernet network, verify that:

• Make sure the Wireless light on the printer does not turn on.

• All cable connections to the computer and the printer are secure.

• The network is operational and the network hub, switch, or router is turned on.

• For computers running Windows, all applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled.

• The printer is installed on the same subnet as the computers that use the printer.

• If the installation program cannot discover the printer, print the network configuration page, and enter the IP address manually in the installation program. For more information, see

• Reinstall the HP software. For more information, see software.

Assigning the printer with a static IP address might resolve some installation problems, such as a conflict with a personal firewall. (Not recommended)

Understand the network configuration page.

Uninstall and reinstall the HP

Solve network problems 57

Chapter 5

TIP: You can visit the HP online support website at www.hp.com/support for information and utilities that can help you correct many common printer problems.

Solve wireless problems

This section provides information about solving problems you might encounter when connecting the printer to your wireless network.

Follow these suggestions in order, starting with those listed in the “Basic wireless troubleshooting” section. If you still encounter problems, follow the suggestions provided in the “Advanced wireless troubleshooting” section.

•

Basic wireless troubleshooting Advanced wireless troubleshooting

• After resolving the problems

•

TIP: For more information about troubleshooting wireless problems, visit www.hp.com/go/wirelessprinting.

NOTE: After you resolve the problem, follow the instructions in After resolving the problems.

Basic wireless troubleshooting

NOTE: If you have already configured the printer for wireless connection but the

wireless light is still blinking, restart components of the wireless network.

To restart the components, turn off the router and the printer, and then turn them back on in this order: router first and then the printer. If you still are unable to connect, turn off the router, printer, and your computer. Sometimes, turning off the power and then turning it back on recovers from a network communication issue.

NOTE: If you have not configured the printer for wireless connection, use the HP software to complete the setup. For more information, see the embedded web server (EWS).

Set up the printer using

Perform the following steps in the order presented.

TIP: If you are using a computer running Windows, use the HP Print and Scan Doctor to help diagnose and get assistance in installing and using HP printers on home network. To use this tool, visit the HP Wireless Printing Center wirelessprinting, and then click Print and Scan Doctor in the Quick Links section.

Step 1 - Make sure the wireless (802.11) light is turned on

The Wireless light in the printer control panel indicates the status of the wireless capabilities.

To turn on the printer wireless capabilities

Press the

NOTE: If your printer supports Ethernet networking, make sure that an Ethernet cable has not been connected to the printer. Connecting an Ethernet cable turns off the printer wireless capabilities.

58 Solve a problem

www.hp.com/go/

(Wireless) button to turn on the printer wireless capabilities.

Light description/Light pattern Explanation

The Power light is on but the Wireless light is off. The wireless capabilities are

The Power light is on and the Wireless light is on but blinking. The wireless capabilities are

The Power light is on and the Wireless light is on and solid. The wireless capabilities are

turned off.

turned on but the printer is not connected to a network.

turned on but the printer is connected to a network.

Step 2 - Move the printer closer to the wireless router

If you have configured the printer for wireless connection and the wireless light is solid, but the printer still has trouble staying connected, or you have print or scan communication issues, try moving the printer closer to the wireless router.

Step 3 - Run the Wireless Network Test

For wireless networking issues, run the Wireless Network Test. If a problem is detected, the printed test report includes recommendations that might help solve the problem. For more information about how to print the wireless test page, see

Test the wireless

connection.

Advanced wireless troubleshooting

If you have tried the suggestions provided in

Basic wireless troubleshooting and are still unable to use the printer over the network with a computer or mobile devices for print, try the following steps in the order presented:

•

Step 1: Make sure your computer is connected to your network Step 2: Make sure that the printer is connected to your network

•

Step 3: Make sure your computer is not connected over a Virtual Private Network

•

(VPN) Step 4: Make sure the printer is online and ready

•

Step 5: Make sure the HP printer labeled (Network) is set as the default printer driver

•

(Windows only) Step 6: Check to see if the firewall software is blocking communication

•

Solve network problems 59

Chapter 5

www.hp.com/go/

wirelessprinting, and then click Print and Scan Doctor in the Quick Links section.

Step 1: Make sure your computer is connected to your network

Make sure your computer is connected to your network—either the Ethernet network or the wireless network. If the computer is not connected to the network, you cannot use the printer over the network.

To check an Ethernet connection

▲ Many computers have indicator lights beside the port where the Ethernet cable from

the router connects to your computer. Usually there are two indicator lights, one that is on and another that blinks. If your computer has indicator lights, check to see if the indicator lights are on. If the lights are not on, try reconnecting the Ethernet cable to the computer and the router. If you still do not see lights, there might be a problem with the router, the Ethernet cable, or your computer.

NOTE: Mac computers do not have indicator lights. To check the Ethernet connection on a Macintosh computer, click System Preferences in the Dock, and then click Network. If the Ethernet connection is working correctly, Built-in Ethernet appears in the list of connections, along with the IP address and other status information. If Built-in Ethernet does not appear in the list, there might be a problem with the router, the Ethernet cable, or your computer. For more information, click the Help button in the window.

60 Solve a problem

To check a wireless connection

1. Make sure that your computer's wireless has been turned on. (For more information,

see the documentation that came with your computer.)

2. If you are not using a unique network name (SSID), then it is possible that your

wireless computer could be connected to a nearby network that is not yours. The following steps can help you determine if your computer is connected to your network.

Windows a. From the computer desktop, click Start, click Control Panel, point to Network

and Internet, and then click View network status and tasks.

- Or From the computer desktop, click Start, select Settings, click Control Panel, double-click Network Connections.

- Or Right-click an empty area on the Start screen, click All Apps on the app bar, click

Control Panel, click Network and Sharing Center, and then click View network status and tasks.

Leave the network dialog box open while you continue to the next step.

b. Disconnect the power cord from the wireless router. The connection status of your

computer should change to Not Connected.

c. Reconnect the power cord to the wireless router. The connection status should

change to Connected.

Mac OS X

▲ Click the AirPort icon in the menu bar at the top of the screen. From the menu

that appears, you can determine if the AirPort is turned on and which wireless network your computer is connected to.

NOTE: For more detailed information about your AirPort connection, click System Preferences in the Dock, and then click Network. If the wireless

connection is working correctly, a green dot appears next to AirPort in the list of connections. For more information, click the Help button in the window.

If you are unable to get your computer connected to your network, contact the person who set up your network or the router manufacturer as there might be a hardware issue with either your router or computer.

www.hp.com/go/

wirelessprinting, and then click Print and Scan Doctor in the Quick Links section.

Step 2: Make sure that the printer is connected to your network

If your printer is not connected to the same network as your computer, you cannot use the printer over the network. Follow the steps described in this section to find out if your printer is actively connected to the correct network.

Solve network problems 61

Chapter 5

NOTE: If your wireless router or Apple AirPort Base Station is using a hidden SSID, your printer cannot automatically detect the network.

A: Make sure the printer is on the network

1. If the printer supports Ethernet networking and is connected to an Ethernet network,

make sure an Ethernet cable is not plugged into the back of the printer. If an Ethernet cable is plugged into the back, then wireless connectivity is disabled.

2. If the printer is connected to a wireless network, run the Wireless Network Test. For more information about how to print the wireless test page, see

Test the wireless

connection.

3. After the page has been printed, check the wireless connection status, the Network Name (SSID), and the IP address:

Connected The Connected is listed in the Connectivity

Network Name (SSID) The Network Name (SSID) is listed in the

IP Address The IP Address is listed in the Current

area, the Diagnostics Results section, which indicates if the printer is connected to your network — either your Ethernet network or your wireless network.

If the Connected is Ready, the printer is

•

actively connected to a network. If the Connected is Offline, the printer is

•

not connected to a network.

Current Configuration setction, which shows the network name what your printer choose for connecting the wireless network.

Configuration section, which indicates your printer has the valid IP address.

The IP address is the one used to open your printer's embedded web server (EWS).

For information about connecting the printer to a wireless network, see Set up the printer using the embedded web server (EWS).

62 Solve a problem

B: Check to see if you can access the EWS

▲ After you establish that the computer and the printer both have active connections to

a network, you can verify if they are on the same network by accessing the printer's EWS. For more information, see

Embedded web server.

To access the EWS a. On your computer, open the EWS. For more information, see

Embedded web

server.

NOTE: If you are using a proxy server in your browser, you might need to disable it to access the EWS.

b. If you can open the EWS, try using the printer over the network (such as to print)

to see if your network setup was successful. If you cannot open the EWS or are still having problems using the printer over the

network, continue to the next section regarding firewalls.

C: Reconfigure wireless settings to make sure the connection is established

▲ If the printer is still not connected to your network, you need to reconfigure wireless

settings in HP printer software on the computer. For more information about the configuration, see

Basic wireless troubleshooting.

NOTE: Make sure an Ethernet cable is not plugged into the back of the printer. If it is plugged into the back, then wireless connectivity is disabled.

Step 3: Make sure your computer is not connected over a Virtual Private Network (VPN)

A Virtual Private Network (VPN) is a computer network that uses the Internet to provide a remote, secure connection to an organization's network. However, most VPN services do not allow you to access local devices (like your printer) on your local network while your computer is connected to the VPN.

To connect to the printer, disconnect from the VPN.

TIP: To use the printer while connected to the VPN, you can connect the printer to your computer with a USB cable. The printer uses its USB and network connections at the same time.

For more information, contact your network administrator or the person who set up the wireless network.

Step 4: Make sure the printer is online and ready

If you have the HP software installed, you can check the printer's status from your computer to see if the printer is paused or offline, preventing you from using it.

Solve network problems 63

Chapter 5

To check the printer's status, complete the following steps:

Windows

1. Click Start, and then click Printers, Printers and Faxes, or Devices and Printers.

- Or Click Start, click Control Panel, and then double-click Printers.

- Or On the Start screen, click Control Panel, and then click View devices and

printers.

2. If the printers on your computer are not being displayed in Details view, click the View menu, and then click Details.

3. Do one of the following, depending on the printer status: a. If the printer is Offline, right-click the printer, and click Use Printer Online. b. If the printer is Paused, right-click the printer, and click Resume Printing.

4. Try using the printer over the network.

Mac OS X

1. Click System Preferences in the Dock, and then click Print & Fax or Print & Scan.

2. Select the printer, and then click Open Print Queue.

3. If the print job is on hold, click Resume.

4. If the printer is paused, click Resume Printer.

If you can use the printer after performing the steps above but find that the symptoms persist as you continue to use the printer, your firewall might be interfering.

If you still cannot use the printer over the network, continue to the next section for additional troubleshooting help.

Step 5: Make sure the HP printer labeled (Network) is set as the default printer driver (Windows only)

If you install the HP software again, the installer might create a second version of the printer driver in your Printers, Print & Fax, Devices and Printers, View devices and printers folder. If you have difficulties printing or connecting to the printer, make sure the correct version of the printer driver is set as the default.

1. Click Start, and then click Printers, Printers and Faxes, or Devices and Printers.

- Or Click Start, click Control Panel, and then double-click Printers.

- Or On the Start screen, click Control Panel, and then click View devices and

printers.

2. Right-click the printer icon for the version of the printer driver that is connected wirelessly, and select Set as Default Printer.

NOTE: If there is more than one icon in the folder for the printer, right-click the printer icon for the version of the printer driver that is connected wirelessly, and select Set as Default Printer.

64 Solve a problem

Step 6: Check to see if the firewall software is blocking communication

Temporarily turn off the firewall security software running on your computer, and then try to print, scan, or fax to see if the communication is established.

Alternatively, the Firewall Help also provides the detailed information about firewall troubleshooting. For more information, visit the HP Wireless Printing Center www.hp.com/go/wirelessprinting, and then click Firewall Help in the Wireless

Network Help section.

After resolving the problems

After you resolve any problems and have successfully connected the printer to your wireless network, complete the following steps for your operating system:

Windows

1. On the computer desktop, click Start, select Programs or All Programs, click HP,

select your printer name, and then click Printer Setup & Software.

- Or On the Start screen, click Printer Setup & Software.

2. Click Connect a new printer, and then select the type of connection you want to use.

www.hp.com/go/

Mac OS X

1. Open HP Utility. For more information, see

2. Click the Applications icon on the HP Utility toolbar, double-click HP Setup Assistant, and then follow the on-screen instructions.

Reset the Printer Network Settings

To reset the printer network settings, complete the following steps:

Press and hold the

Press the verify that the network settings have been reset. By default, the network name (SSID) is “HP-Print-**-Officejet 7110”, where “** is a random number generated by the printer, and the communication mode is "infrastructure."

NOTE: Previously configured wireless settings are removed after you reset the printer network settings. You have to reconnect the printer to the wireless network using the Wireless Setup Wizard. For more information, see the embedded web server (EWS).

TIP: You can visit the HP online support website at www.hp.com/support for information and utilities that can help you correct many common printer problems.

(Network Information) button to print the network configuration page and

(Wireless) button and the (Cancel) button for three seconds.

HP Utility (Mac OS X).

Set up the printer using

Chapter 5

Troubleshoot installation issues

If the following topics do not help, see HP support for information about HP support.

•

Hardware installation suggestions HP software installation suggestions

•

Hardware installation suggestions

Check the printer

• Make sure that all packing tape and material have been removed from outside and inside the printer.

• Make sure that the printer is loaded with paper.

• Make sure that no lights are on or blinking except the Power light, which should be on.

Check the hardware connections

• Make sure that any cords and cables that you are using are in good working order.

• Make sure that the power cord is connected securely to both the printer and to a working power outlet.

Check the ink cartridges

Make sure that all of the ink cartridges are firmly installed and aligned in their correct, color-coded slot. A correctly installed ink cartridge should not move when pulled slightly. The printer cannot work if all the ink cartridges are not installed.

HP software installation suggestions

Check the computer system

• Make sure that your computer is running one of the supported operating systems.

• Make sure that the computer meets at least the minimum system requirements.

• In Windows Device Manager, make sure that the USB drivers have not been disabled.

• If you are using a computer running Windows, and the computer cannot detect the printer, run the uninstallation utility (util\ccc\uninstall.bat on the installation CD) to perform a complete uninstallation of the printer driver. Restart your computer, and reinstall the printer driver.

Verify installation preliminaries

• Make sure to use the installation CD that contains the correct HP software for your operating system.

• Before installing HP software, make sure that all other programs are closed.

66 Solve a problem

• If the computer does not recognize the path to the CD-ROM drive that you type, make sure that you are specifying the correct drive letter.

• If the computer cannot recognize the installation CD in the CD-ROM drive, inspect the installation CD for damage. You can download the printer driver from the HP website help you correct many common printer problems.

NOTE: After correcting any problems, run the installation program again.

www.hp.com/support. This website provides information and utilities that can

Understand the Printer Status Report

Use the printer status report to view current printer information and ink cartridge status. Also use the printer status report to help you troubleshoot problems with the printer.

The printer status report also contains a log of recent events.

If you need to call HP, print the printer status report before calling.

To print the Printer Status Report

Press and hold the

(Cancel) button for three seconds.

Understand the Printer Status Report 67

Chapter 5

1. Product Information: Shows printer information (such as the printer name, model number, serial number, and firmware version number), the accessories that are installed (such as the duplexer), and the number of pages printed from the trays and accessories.

2. Print Usage Information: Shows summary information about pages printed from the printer.

68 Solve a problem

3. Ink Delivery System Information: Shows the estimated ink levels (represented in graphical form as gauges) and the part numbers and Warranty expiration dates of the ink cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until prompted to do so.

4. Additional Assistance: Shows where to find more help for using your printer.

Understand the network configuration page

If the printer is connected to a network, you can print a network configuration page to view the network settings for the printer and a list of networks detected by your printer. You can use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling.

To print the network configuration page from the printer control panel

Press the

(Network Information) button to print the network configuration page.

Understand the network configuration page 69

Chapter 5

70 Solve a problem

1. WPS PIN: Shows the WPS PIN for you to set up the printer on your wireless network using the PIN Method.

2. General Information: Shows information about the current status and active connection type of the network and other information, such as the URL of the embedded web server.

3. 802.3 Wired: Shows information about the active Ethernet network connection, such as the IP address, subnet mask, default gateway, as well as the hardware address of the printer.

4. 802.11 Wireless: Shows information about your wireless network connection, such as the host name, IP address, subnet mask, default gateway, and server. It also indicates the network name (SSID), the relative signal strengths and the channels being used. You can check the network list to view if your own network signal strength is good and change the wireless communication setup using embedded web server (EWS). For more information, see (EWS).

5. Wireless Direct: Shows information about your Wireless Direct Printing connection, such as the network name (SSID), IP address, subnet mask, default gateway, and server.

6. Miscellaneous: Shows information about more advanced network settings.

• Port 9100: The printer supports raw IP printing through TCP Port 9100. This HP-

proprietary TCP/IP port on the printer is the default port for printing. It is accessed by HP software (for example, the HP Standard Port).

• Bonjour: Bonjour services (which use mDNS, or Multicast Domain Name

System) are typically used on small networks for IP address and name resolution (through UDP port 5353), where a conventional DNS server is not used.

• SLP: Service Location Protocol (SLP) is an Internet standard network protocol

that provides a framework to allow networking applications to discover the existence, location, and configuration of networked services in enterprise networks. This protocol simplifies discovery and use of network resources such as printers, web servers, fax machines, video cameras, files systems, backup devices (tape drives), databases, directories, mail servers, calendars.

• Microsoft Web Services: Enable or disable the Microsoft Web Services Dynamic

Discovery (WS Discovery) protocols or Microsoft Web Services for Devices (WSD) Print services supported on the printer. Disable unused print services to prevent access through those services.

Set up the printer using the embedded web server

NOTE: For more information about WS Discovery and WSD Print, visit www.microsoft.com.

• IPP: Internet Printing Protocol (IPP) is a standard network protocol for remote

printing. Unlike other remote IP-based protocols, IPP supports access control, authentication, and encryption, allowing for more secure printing.

Printhead maintenance

If you are experiencing problems with printing, you might have a problem with the printhead. You should perform the procedures in the following sections only when directed to do so for resolving print quality issues.

Printhead maintenance 71

Chapter 5

Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the cartridges.

This section contains the following topics:

•

Clean the printhead Align the printhead

•

Clean the printhead

If your printed output is streaked or has any incorrect or missing colors, the printhead might need to be cleaned.

There are two stages of cleaning. Each stage lasts about two minutes, uses one sheet of paper, and uses an increasing amount of ink. After each stage, review the quality of the printed page. You should only initiate the next phase of cleaning if the print quality is poor.

If print quality still seems poor after you complete both stages of cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. For more information, see

NOTE: Cleaning uses ink, so clean the printheads only when necessary. The cleaning process takes a few minutes. Some noise might be generated in the process. Before cleaning the printheads, make sure you load paper. For more information, see Load paper.

Not turning the printer off correctly can cause print quality problems. For more information, see

HP support.

Turn the printer off.

To clean the printhead from the embedded web server (EWS)

1. Open the EWS. For more information, see

2. Click the Tools tab, and then click Print Quality Toolbox in the Utilities section.

3. Click Clean Printhead and follow the on-screen instructions.

To clean the printhead from Toolbox (Windows)

1. Load Letter, A4, or Legal unused plain white paper into the main input tray. For more

information, see

2. Open Toolbox. For more information, see

3. From the Device Services tab, click the icon to the left of Clean Printheads.

4. Follow the on-screen instructions.

To clean the printhead from HP Utility (Mac OS X)

1. Open HP Utility. For more information, see

2. In the Information And Support section, click Clean Printheads.

3. Click Clean, and then follow the on-screen instructions.

Align the printhead

The printer automatically aligns the printhead during the initial setup.

72 Solve a problem

Embedded web server.

Load standard-size paper.

Open the Toolbox.

HP Utility (Mac OS X).

You might want to use this feature when the printer status page shows streaking or white lines through any of the blocks of color or if you are having print quality issues with your printouts.

To align the printhead from the printer control panel

1. Load letter, A4, or legal unused plain white paper into the main input tray.

On the printer control panel, press and hold the

Press the

To align the printhead from the embedded web server (EWS)

1. Open the EWS. For more information, see

2. Click the Tools tab, and then click Print Quality Toolbox in the Utilities section.

3. Click Align Printer and follow the on-screen instructions.

To align the printhead from Toolbox (Windows)

1. Load Letter, A4, or Legal unused plain white paper into the main input tray. For more

information, see

2. Open Toolbox. For more information, see

3. From the Device Services tab, click the icon to the left of Align Printheads.

4. Follow the on-screen instructions.

To align the printhead from HP Utility (Mac OS X)

1. Open HP Utility. For more information, see

2. In the Information And Support section, click Align.

3. Click Align, and then follow the on-screen instructions.

(Resume) button three times.

Load standard-size paper.

Open the Toolbox.

(Power) button.

Embedded web server.

HP Utility (Mac OS X).

Uninstall and reinstall the HP software

If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the HP software installation screen, you might need to uninstall and then reinstall the HP software that came with the printer. Do not simply delete the printer application files from your computer. Make sure to remove them correctly using the uninstall utility provided when you installed the HP software.

To uninstall from a Windows computer, method 1

1. Disconnect the printer from your computer. Do not connect it to your computer until

after you have reinstalled the HP software.

2. On the computer desktop, click Start, select Programs or All Programs, click HP, click the printer name, and then click Uninstall.

3. Follow the on-screen instructions.

4. If you are asked whether you would like to remove shared files, click No.

Other programs that use these files might not work correctly if the files are deleted.

5. Restart your computer.

6. To reinstall the HP software, insert the HP software CD into your computer's CD drive,

and follow the on-screen instructions.

Uninstall and reinstall the HP software 73

Chapter 5

7. Connect the printer when the HP software prompts you to connect it to the computer.

Press the After connecting and turning on the printer, you might have to wait several minutes

for all of the Plug and Play events to complete.

9. Follow the on-screen instructions.

To uninstall from a Windows computer, method 2

NOTE: Use this method if Uninstall is not available in the Windows Start menu.

1. On the computer desktop, click Start, select Settings, click Control Panel, and then

click Add/Remove Programs.

- Or Click Start, click Control Panel, and then click Uninstall a Program or double-click

Programs and Features.

- Or On the Start screen, click Control Panel, and then click Uninstall a program.

2. Select the HP printer software, and then click Uninstall. Follow the on-screen instructions.

3. Disconnect the printer from your computer.

4. Restart your computer.

NOTE: It is important that you disconnect the printer before restarting your

computer. Do not connect the printer to your computer until after you have reinstalled the HP software.

(Power) button to turn the printer on.

5. Insert the HP software CD into your computer's CD drive and then start the Setup program.

6. Follow the on-screen instructions.

To uninstall from a Mac computer

1. Double-click the HP Uninstaller icon (located in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk), and then click Continue.

2. When prompted, type the correct administrator's name and password, and then click OK.

3. Follow the on-screen instructions.

4. When the HP Uninstaller finishes, restart your computer.

Clear jams

Occasionally, paper becomes jammed during a job.

This section contains the following topics:

•

Clear paper jams Avoid paper jams

•

74 Solve a problem

Clear paper jams

CAUTION: To prevent possible damage to the printhead, clear paper jams as soon

as possible.

TIP: If you notice poor print quality, clean the printhead. For more information, see Clean the printhead.

To clear a jam

Use these steps to clear a paper jam.

1. Remove all papers from the output tray.

2. Push the handle on either side of the rear access panel (or duplexer,) and then pull

the panel (or duplexer) towards you.

CAUTION: Trying to clear a paper jam from the front of the printer can damage the print mechanism. Always access and clear paper jams through the rear access panel.

3. Gently pull the paper out of the rollers.

CAUTION: If the paper tears when you are removing it from the rollers, check

the rollers and wheels for torn pieces of paper that might be remaining inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur.

4. Replace the rear access panel (or the duplexer). Gently push the door (or the duplexer) forward until it snaps into place.

Clear jams 75

Chapter 5

5. Check the front of the printer. a. Open the ink cartridge access door. b. If there is paper remaining inside the printer, ensure the carriage has moved to

the right of the printer, free any paper scraps or wrinkled paper, and pull the paper towards you through the top of the printer.

c. Move the carriage to the left, locate any jammed paper inside the printer on the

right side of the carriage, free any paper scraps or wrinkled paper, and pull the paper towards you through the top of the printer.

76 Solve a problem

WARNING! Do not reach into the printer when it is on and the carriage is stuck. When you open the ink cartridge access door, the carriage should return to its position on the right side of the printer. If it does not move to the right, turn off the printer before you remove any jam.

6. After clearing the jam, close all covers, turn on the printer (if you turned it off) and resend the print job.

Avoid paper jams

To help avoid paper jams, follow these guidelines.

• Remove printed papers from the output tray frequently.

• Make sure that you are printing with paper that is not wrinkled, folded, or damaged.

• Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.

• Do not use paper that is too thick or too thin for the printer.

• Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.

• Make sure that the tray is loaded correctly and is not too full. For more information,

Load paper.

see

• Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.

• Adjust the paper guides in the input tray to fit snugly against all paper. Make sure the paper guides does not bend the paper in the input tray.

• Do not force paper too far forward in the input tray.

• If you are printing on both sides of a page, do not print highly saturated images on light weight paper.

• Use paper types that are recommended for the printer. For more information, see Paper specifications.

• Make sure that the printer is clean.

Control panel lights reference

The control panel lights indicate the status and are useful for diagnosing printing problems. This section contains information about the lights, what they indicate, and what action to take if necessary.

Control panel lights reference 77

Chapter 5

For more information, visit the HP website www.hp.com/support for the latest troubleshooting information, printer fixes, and updates. This website provides information and utilities that can help you correct many common printer problems.

ePrint button and light

Ethernet light

Wireless button and light

Network Information button

Cancel button

Resume button and light

Alert light

Ink cartridge lights

Power button and light

78 Solve a problem

Interpreting control panel lights

Light description/Light pattern Explanation and

All lights are off. The printer is off.

The Power light is on. The printer is ready.

The Power light blinks. The printer is turning on or off, or

The Power light is on, and the Alert light and the Resume light blink.

recommended action

Connect the power cable.

•

Press the (Power) button.

No action is required.

is processing a print job.

No action is required.

The printer is pausing for the ink to dry.

Wait for the ink to dry.

Print paper is jammed in the printer.

Remove all paper from the output tray. Locate and clear the jam. For more information, see Clear jams.

The paper width setting does not match the paper loaded.

Change the paper setting in the print driver to match the paper loaded. For more information, see

Print on special and custom-

sized paper

The printer is out of paper.

Load paper and press the

(Resume) button.

The printer carriage has stalled.

Open the top cover and

•

remove any obstructions (such as jammed paper).

•

Press the (Resume) button to continue printing.

If the error persists, turn the

•

printer off, and then on again.

Control panel lights reference 79

Chapter 5

(continued)

Light description/Light pattern Explanation and

recommended action

The Power light is on and the Alert light blinks. A front cover, cleanout,

The Power light is on, the Alert light blinks, and the ink cartridge lights blink one after the other, from left to right.

The Power light and the Alert light blink, and the ink cartridge lights blink one after the other, from left to right.

duplexer, or jam door is not closed completely.

Make sure all covers are completely closed.

The printhead is missing or faulty

Turn off the printer, and

•

then turn it on again. If the error persists, contact

•

HP support for service or replacement. For more information, see support.

The printhead is

•

incompatible.

Turn off the printer, and

◦

then turn it on again. If the error persists,

◦

contact HP support for service or replacement. For more information, see

The ink cartridge is faulty,

•

needs attention, incorrect, or incompatible.

Ensure the ink cartridge

◦

is properly installed, and then try to print. Remove and re-insert the ink cartridge a few times if necessary.

If the error persists,

◦

replace the ink cartridge.

HP support.

80 Solve a problem

(continued)

Light description/Light pattern Explanation and

recommended action

The Power light is on, the Alert light and one or more of the ink cartridge lights blink.

The Power light is on and one or more of the ink cartridge lights are on.

The Power light is on, and the Resume light and one or more ink cartridge lights blink.

One or more of the ink cartridges are missing.

Install the indicated ink

•

cartridge, and then try to print. Remove and re-insert the ink cartridge a few times if necessary.

If the error persists, replace

•

the indicated ink cartridge.

Ink level is depleted.

Replace the indicated ink cartridge. For ordering information, see

NOTE: You do not need to replace the ink cartridges until you are prompted to.

One or more of the ink cartridges are low on ink and will need to be replaced soon.

One or more ink cartridges are out of ink.

If the black ink cartridge or

•

one or more color ink cartridges are out of ink, continue to print using the remaining ink cartridges, but the printer will print more slowly. Also, the quality of printed documents might be affected. For more information, see Print when one or more ink cartridges are depleted.

If both the black ink

•

cartridge and a color ink cartridge are out of ink, purchase new ink cartridges and replace the depleted ones when prompted to do so. For information on how to install new cartridges, see Replace the ink cartridges.

Supplies.

Control panel lights reference 81

Chapter 5

(continued)

Light description/Light pattern Explanation and

All lights blink. A non-recoverable error has

The HP ePrint light is off. HP ePrint has not been set up.

recommended action

One or more used, refilled, or counterfeit ink cartridges are detected.

Either replace the refilled or nonHP cartridges with genuine HP ink cartridges, or press the

(Resume) button to continue using the cartridge. For more information, see cartridges.

occurred. Unplug the power cord, and then plug the power cord back in, and try printing.

To set up HP ePrint, press the

(HP ePrint) button, and then follow the instructions on the information page that prints.

HP ePrint has been set up but has been turned off.

To turn on HP ePrint, press the

(HP ePrint) button.

HP ePrint is turned on but is unable to connect.

HP ePrint is unable to connect, possibly because the server is unavailable or the network is not functioning properly.

If your network uses proxy settings when connecting to the Internet, make sure the proxy settings you are entering are valid. For more information, see the getting started guide provided with the printer or check with the IT administrator or person who set up your network.

Replace the ink

82 Solve a problem

(continued)

Light description/Light pattern Explanation and

The HP ePrint light is on. HP ePrint is turned on.

The HP ePrint light blinks. HP ePrint is trying to connect.

recommended action

Press the (HP ePrint) button

to try connecting again.

If the printer can connect,

◦

the HP ePrint light turns on, and the printer prints an information page.

If the printer still cannot

◦

connect, the HP ePrint light blinks and then turns off, and the printer prints an information page.

HP ePrint has been set up but

has been turned off because the

printer has not been updated.

If a mandatory update for the

printer is available but has not

been installed, HP ePrint is

turned off. After the update has

been installed, HP ePrint turns

on automatically.

For more information about

installing the printer update,

press the

If you press the

button once, the printer prints an

information page that includes

the email address you will use

for printing documents using HP

ePrint.

To turn off HP ePrint, press and

hold the

The light blinks for five seconds

before turning off.

The HP ePrint light blinks when

you turn on or turn off HP ePrint.

If HP ePrint is able to connect

successfully, the light blinks and

then turns on. If HP ePrint

cannot connect, the light blinks

and then turns off.

(HP ePrint) button.

(HP ePrint)

(HP ePrint) button.

Control panel lights reference 83

A Technical information

This section contains the following topics:

• Warranty information

Printer specifications

•

Regulatory information

• Environmental product stewardship program

Third-party licenses

•

Warranty information

This section contains the following topics:

Hewlett-Packard limited warranty statement

•

Ink cartridge warranty information

84 Technical information

Hewlett-Packard limited warranty statement

Warranty information 85

Appendix A

Ink cartridge warranty information

The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.

During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY-MM format, may be found on the product as indicated:

86 Technical information

Printer specifications

This section contains the following topics:

• Physical specifications

• Product features and capacities

• Processor and memory specifications

• System requirements

• Network protocol specifications

• Embedded web server specifications

• Paper specifications

• Print resolution

• HP ePrint and HP website specifications

• Environmental specifications

• Electrical specifications

• Acoustic emission specifications

Physical specifications

Printer size (width x height x depth)

585 x 189 x 419 mm (23 x 7.4 x 16.5 inches)

Printer weight (does not include printing supplies)

8.1 kg (17.9 lb)

Product features and capacities

Feature Capacity

Connectivity • USB 2.0-compliant high speed

• Wireless (802.11b/g/n

) network

• Ethernet(802.3) network

This product supports the 802.11n 2.4 GHz

frequency band.

Print method Drop-on-demand thermal inkjet printing

Ink cartridges Four ink cartridges (one each for black, cyan,

magenta, and yellow)

NOTE: Not all ink cartridges are supported in all countries/regions.

Printheads One printhead

Supply yields Visit www.hp.com/go/learnaboutsupplies/ for

more information on estimated ink cartridge yields.

Printer languages HP PCL 3

Font support US f onts: CG Times , C G Times Italic, Universe,

Universe Italic, Courier, Courier Italic, Letter Gothic, Letter Gothic Italic.

Duty cycle Up to 12,000 pages per month

Printer specifications 87

Appendix A

Processor and memory specifications

Printer processor

ARM R4

Printer memory

128 MB built-in RAM

System requirements

Software and system requirements are located in the Readme file.

NOTE: For the most current information about supported operating systems and system requirements, visit

www.hp.com/support.

Network protocol specifications

Software and system requirements are located in the Readme file.

Embedded web server specifications

Requirements

• A TCP/IP-based network (IPX/SPX-based networks are not supported)

• A web browser (either Microsoft Internet Explorer 7.0 or higher, Mozilla Firefox 3.0 or higher, Safari 3.0 or higher, or Google Chrome 5.0 or higher)

• A network connection (cannot be used with a printer connected to a computer using a USB cable)

• An Internet connection (required for some features)

NOTE: You can open the embedded web server without being connected to the Internet. However, some features are not available.

NOTE: The embedded web server must be on the same side of a firewall as the printer.

Paper specifications

Use these tables to determine the correct paper to use with your printer, and determine what features work with your paper.

•

Understand specifications for supported paper

• Set minimum margins

• Guidelines for printing on both sides of a page

Understand specifications for supported paper

Use the tables to determine the correct paper to use with your printer, and to determine what features work with your paper.

Understand supported sizes

•

• Understand supported paper types and weights

Understand supported sizes

TIP: If you are using the duplexer, the minimum top and bottom margins must be at least 16

mm (0.63 inches).

88 Technical information

Paper size Input tray Duplexer

Standard paper sizes

10 x 15 cm*

2L*

U.S. Letter (216 x 279 mm; 8.5 x 11 inches)

8.5 x 13 inches (216 x 330 mm)

U.S. Legal (216 x 356 mm; 8.5 x 14 inches)

A4 (210 x 297 mm; 8.3 x 11.7 inches)*

U.S. Executive (184 x 267 mm; 7.25 x 10.5 inches)

U.S. Statement (140 x 216 mm; 5.5 x 8.5 inches)

B5 (JIS) (182 x 257 mm; 7.17 x 10.12 inches)

6 X 8 inches

A5 (148 x 210 mm; 5.8 x 8.3 inches)*

Edge-to-Edge A4*

Edge-to-Edge Letter*

B sizes

11 x 14 inches*

12 x 12 inches*

B4 (JIS) (257 x 364 mm)

Tabloid (11 x 17 inches)*

Super B (13 x 19 inches)*

A3 (297 x 420 mm; 11.69 x 16.54 inches)*

A3+ (330 x 483 mm; 12.99 x 18.98 inches)*

Edge-to-Edge Tabloid (11 x 17 inches)*

Edge-to-Edge A3*

Envelopes

U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches)

Printer specifications 89

Appendix A

(continued)

Paper size Input tray Duplexer

Monarch Envelope (98 x 191 mm; 3.88 x 7.5 inches)

No. 6 ¾ Envelope (92 x 165 mm; 3.63 x 6.5 inches)

Card Envelope (111 x 152 mm; 4.4 x 6 inches)

A2 Envelope (111 x 146 mm; 4.37 x 5.75 inches)

DL Envelope (110 x 220 mm; 4.3 x 8.7 inches)

C5 Envelope (162 x 229 mm; 6.4 x 9 inches)

C6 Envelope (114 x 162 mm; 4.5 x 6.4 inches)

Japanese Envelope Chou #3 (120 x 235 mm;

4.7 x 9.3 inches)

Japanese Envelope Chou #4 (90 x 205 mm;

3.5 x 8.1 inches)

Cards

Index card (76.2 x 127 mm; 3 x 5 inches)

Index card (102 x 152 mm; 4 x 6 inches)

Index card (127 x 203 mm; 5 x 8 inches)

A6 card (105 x 148.5 mm; 4.13 x 5.83 inches) *

A6 card (105 x 148.5 mm; 4.13 x 5.83 inches)

A4 index card (210 x 297 mm; 8.3 x 11.7 inches)

Letter index card (8.5 x 11 inches)

Hagaki (100 x 148 mm; 3.9 x 5.8 inches)**

Also supports Borderless printing.

Ofuku Hagaki (200 x 148 mm; 7.8 x 5.8 inches)**

Photo paper

Photo paper (76.2 x 127 mm; 3 x 5 inches)

Photo paper (102 x 152 mm; 4 x 6 inches)*

Photo paper (5 x 7 inches)*

Photo paper (8 x 10 inches)*

Photo paper (8.5 x 11 inches)*

90 Technical information

(continued)

Paper size Input tray Duplexer

Photo L (89 x 127 mm; 3.5 x 5 inches)*

Photo 2L (127 x 178 mm)*

Cabinet size (120x165mm)*

13 x 18 cm*

Brochures

B5 (JIS) (182 x 257 mm; 7.17 x 10.12 inches)

11 x 14 inches*

Tabloid (11 x 17 inches)*

A3 (297 x 420 mm; 11.69 x 16.54 inches)*

Other paper

NOTE: Defining custom-size paper sizes is only available in the

HP printing software in Mac OS X.

Custom-sized paper between 76.2 to 330 mm wide and 127 to 1118 mm long (3 to 13 inches wide and 5 to 44 inches long)

*These sizes can be used for borderless printing.

** The printer is compatible with plain and inkjet hagaki from Japan Post only. It is not compatible with photo hagaki from Japan Post.

Understand supported paper types and weights

Tray

Input tray Paper 60 to 105 g/m

Type Weight Capacity

(16 to 28 lb bond)

Up to 250 sheets of 20lb HP Multipurpose Paper

(25 mm or 1 inch stacked)

Photo paper 280 gsm

(75 lb bond)

Up to 60 sheets of 280 gsm HP Premium Plus Photo Paper

(17 mm or 0.67 inch stacked)

Envelopes 75 to 90 g/m

(20 to 24 lb bond envelope)

Cards Up to 200 g/m

Up to 30 sheets

(17 mm or 0.67 inch stacked)

Up to 80 cards

(110 lb index)

Printer specifications 91

Appendix A

(continued)

Tray Type Weight Capacity

Brochures 180 gsm Up to 65 sheets of 180

gsm HP Brochure and Flyer Paper Matte

Duplexer Plain and brochure 60 to 180 g/m

Not applicable

(16 to 48 lb bond)

Output-tray All supported paper Up to 75 sheets of plain

paper (text printing)

Set minimum margins

The document margins must match (or exceed) these margin settings in portrait orientation.

Paper (1) Left

margin

U.S. Letter

U.S. Legal

3.3 mm (0.13 inch)

U.S. Executive

U.S. Statement

8.5 x 13 inch

Cards

Custom-sized paper

Photo paper

11 x 14 inches

12 x 12 Inches

5 mm (0.197

inch)

B4 (JIS)

Tabloid

Super B

A3+

Edge-to-Edge Tabloid

Edge-to-Edge A3

(2) Right margin

3.3 mm (0.13 inch)

5 mm (0.197

inch)

(3) Top margin

3.3 mm (0.13 inch)

5 mm (0.197

inch)

(4) Bottom margin

3.3 mm (0.13 inch) Windows and 12mm (0.47 inch) Mac and Linux

5 mm (0.197

inch)

92 Technical information

(continued)

Paper (1) Left

margin

(2) Right margin

(3) Top margin

(4) Bottom margin

Envelopes 3.3 mm (0.13

inch)

The margins for plain and brochure paper are 13 mm (0.51 inch) for simplex and duplex.

The margins for plain paper are 16 mm (0.63 inch) for simplex and 22 mm (0.87 inch) for duplex.

3.3 mm (0.13 inch)

16.5 mm (0.65 inch)

For brochure paper, the margins are 16 mm (0.63 inch) for simplex and duplex.

Guidelines for printing on both sides of a page

• Always use paper that conforms to the printer specifications. For more information, see Paper specifications.

• Specify two-sided printing options in your application or in the printer driver.

• Do not print on both sides of envelopes, photo paper, glossy paper, or paper lighter than 16 lb bond (60 g/m

) or heavier than 28 lb bond (105 g/m2). Jams might occur with these paper types.

• Several kinds of papers require a specific orientation when you print on both sides of a page. These include letterhead, preprinted paper, and paper with watermarks and prepunched holes. When you print from a computer running Windows, the printer prints the first side of the paper first. Load the paper with the print side facing down.

• For auto-duplexing, when printing finishes on one side of the paper, the printer holds the paper and pauses while the ink dries. Once the ink dries, the paper is pulled back into the printer and the second side is printed. When printing is complete, the paper is dropped onto the output tray. Do not grab it before printing is complete.

• You can print on both sides of supported custom-size paper by turning the paper over and feeding it into the printer again. For more information, see

Paper specifications.

Print resolution

Table A-1 Print resolution

Draft mode

Normal mode • Color Input/Black Render: 600x600dpi

Best mode • Color Input/Black Render: 600x600dpi

Max DPI mode • Color Input/Black Render: 1200x1200dpi

• Color Input/Black Render: 300x300dpi

• Output (Black/Color): Automatic

• Output: Automatic (Black), 4800x1200 optimized dpi (Color)

HP ePrint and HP website specifications

This section contains the following topics:

• HP ePrint specifications

• HP website specifications

HP ePrint specifications

• An Internet connection using either an Ethernet or wireless connection.

• Maximum size of email and attachments: 5 MB

Printer specifications 93

Appendix A

• Maximum number of attachments: 10

• Supported file types:

◦ PDF

◦ HTML

◦ Standard text file formats

◦ Microsoft Word, PowerPoint

◦ Image files, such as PNG, JPEG, TIFF, GIF, BMP

NOTE: You might be able to use other types of files with HP ePrint. However, HP cannot guarantee that they correct functionality with the printer because they have not been fully tested.

HP website specifications

• A web browser (either Microsoft Internet Explorer 6.0 or higher, Mozilla Firefox 2.0 or higher, Safari 3.2.3 or higher, or Google Chrome 3.0) with the Adobe Flash plug-in (version 10 or higher).

• An Internet connection

Environmental specifications

Operating environment

Operating temperature: 5° to 40° C (41° to 104° F) Recommended operating conditions: 15° to 32° C (59° to 90° F) Recommended relative humidity: 25 to 75% noncondensing

Storage environment

Storage temperature: -40° to 60° C (-40° to 140° F) Storage relative humidity: Up to 90% noncondensing at a temperature of 60° C (140° F)

Electrical specifications

Power supply

Universal power adapter (external)

Power requirements

Input voltage: 100 to 240 VAC (± 10%), 50/60 Hz (± 3 Hz) (Worldwide); 200 to 240 VAC, 50/60 Hz (China and India only)

Output voltage: +32Vdc / +12Vdc (1094mA / 250mA)

Power consumption

30 watts printing (Fast Draft Mode)

Acoustic emission specifications

Print in Draft mode, noise levels per ISO 7779

• Sound pressure (bystander position)

LpAm 54 (dBA) (mono Draft print)

• Sound power

LwAd 6.7 (BA)

94 Technical information

Regulatory information

The printer meets product requirements from regulatory agencies in your country/region.

This section contains the following topics:

•

Regulatory model number

• FCC statement

• Notice to users in Korea

• VCCI (Class B) compliance statement for users in Japan

• Notice to users in Japan about the power cord

• Noise emission statement for Germany

• GS Declaration (Germany)

• European Union Regulatory Notice

• Regulatory information for wireless products

Regulatory model number

For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-1103-02. This regulatory number should not be confused with the marketing name (HP Officejet 7110 Wide Format ePrinter) or product number (CR768A).

Regulatory information 95

Appendix A

FCC statement

Notice to users in Korea

96 Technical information

HP CR768A User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

1 Get started

Accessibility

HP EcoSolutions (HP and the Environment)

Manage Power

Optimize Printing Supplies

Understand the printer parts

Front view

Printing supplies area

Control panel

Back view

Select print paper

Recommended papers for printing

Recommended papers for photo printing

Tips for selecting and using paper

Load paper

Load standard-size paper

Load envelopes

Load cards and photo paper

Load custom-size paper

Turn the printer off

Update the printer

Install the accessories

Install the automatic two-sided printing accessory (duplexer)

Turn on accessories in the printer driver

To turn on accessories (Windows)

To turn on accessories on (Mac OS X)

Maintain the printer

Clean the exterior

Restore factory defaults

Open the HP printer software (Windows)

Print documents

Print documents (Windows)

20 Print

Print documents (Mac OS X)

Print brochures

Print brochures (Windows)

Print brochures (Mac OS X)

Print on envelopes

Print on envelopes (Windows)

Print on envelopes (Mac OS X)

Print photos

Print photos on photo paper (Windows)

Print photos on photo paper (Mac OS X)

Print on special and custom-sized paper

Print on special or custom-sized paper (Mac OS X)

Set up custom sizes (Mac OS X)

Print borderless documents or photos

Print borderless documents or photos (Windows)

Print borderless documents or photos (Mac OS X)

Print on both sides (duplexing)

Perform two-sided printing (Windows)

Perform two-sided printing (Mac OS X)

Set up HP ePrint

Set up HP ePrint using the embedded web server

HP ePrint 29

Set up HP ePrint using the HP printer software

Use HP ePrint

Print using HP ePrint

Find the printer's email address

Turn off HP ePrint

Remove Web Services

4 Work with ink cartridges

Information on ink cartridges and the printhead

Check the estimated ink levels

Print when one or more ink cartridges are depleted

Replace the ink cartridges

Store printing supplies

Anonymous usage information storage

5 Solve a problem

HP support

Obtain electronic support

HP support by phone

Before you call

Phone support period

Telephone support numbers