HP CQ58-300, Compaq Presario CQ58, 2000 Maintenance And Service Manual

Compaq Presario CQ58 and
HP 2000 Notebook PC

Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

© Copyright 2012 Hewlett-Packard
Development Company, L.P.

AMD, the AMD Arrow logo, and
combinations thereof, are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used
by Hewlett-Packard Company under license.
Intel and Core are U.S. registered
trademarks of Intel Corporation. Microsoft,
Windows, and Windows Vista are U.S.
registered trademarks of Microsoft
Corporation. SD Logo is a trademark of
its proprietor.

The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.

First Edition: November 2012

Document Part Number: 695856-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Ue the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................... 1

2 External component identification ..................................................................................... 7

Finding your hardware and software information ......................................................................... 7

Display ................................................................................................................................... 7

Button ..................................................................................................................................... 9

Keys ..................................................................................................................................... 10

Lights .................................................................................................................................... 11

TouchPad .............................................................................................................................. 12

Front ..................................................................................................................................... 12

Left side ................................................................................................................................ 13

Right side .............................................................................................................................. 15

Bottom .................................................................................................................................. 16

3 Illustrated parts catalog .................................................................................................. 17

Service tag ............................................................................................................................ 18

Computer major components ................................................................................................... 19

Display assembly subcomponents ............................................................................................. 24

Mass storage devices ............................................................................................................. 26

Miscellaneous parts ................................................................................................................ 27

Sequential part number listing .................................................................................................. 28

4 Removal and replacement procedures ............................................................................ 33

Preliminary replacement requirements ....................................................................................... 33

Tools required ......................................................................................................... 33

Service considerations ............................................................................................. 33

Plastic parts ............................................................................................. 33

Cables and connectors ............................................................................. 34

Drive handling ......................................................................................... 34

Grounding guidelines .............................................................................................. 35

Electrostatic discharge damage .................................................................. 35

v

Packaging and transporting guidelines ........................................ 36

Component replacement procedures ........................................................................................ 38

Service tag ............................................................................................................. 38

Computer feet ......................................................................................................... 39

Battery ................................................................................................................... 40

Memory module ...................................................................................................... 41

WLAN module ........................................................................................................ 42

Keyboard ............................................................................................................... 45

Optical drive .......................................................................................................... 49

Hard drive ............................................................................................................. 51

RTC battery ............................................................................................................ 54

Top cover ............................................................................................................... 55

Power button board ................................................................................................. 59

TouchPad button board ............................................................................................ 60

Optical drive connector cable ................................................................................... 63

Speakers ................................................................................................................ 65

USB board ............................................................................................................. 67

System board ......................................................................................................... 69

Fan/heat sink assembly ........................................................................................... 71

Processor ............................................................................................................... 73

Display assembly .................................................................................................... 76

Power connector cable ............................................................................................ 85

5 Using Setup Utility (BIOS) and System Diagnostics ........................................................... 87

Windows 8 ........................................................................................................................... 88

Starting Setup Utility (BIOS) ...................................................................................... 88

Updating the BIOS .................................................................................................. 88

Determining the BIOS version .................................................................... 88

Downloading a BIOS update ..................................................................... 89

Using System Diagnostics ......................................................................................... 90

SUSE Linux ............................................................................................................................ 91

Starting Computer Setup .......................................................................................... 91

Using Computer Setup ............................................................................................. 91

Navigating and selecting in Computer Setup ............................................... 91

Restoring factory settings in Computer Setup ................................................ 92

Updating the BIOS .................................................................................................. 92

Determining the BIOS version .................................................................... 93

Downloading a BIOS update ..................................................................... 93

Using Advanced System Diagnostics ......................................................................... 94

vi

6 Specifications ................................................................................................................. 95

Computer specifications .......................................................................................................... 95

15.6-in, SVA, display panel display specifications ..................................................................... 96

Hard drive specifications ........................................................................................................ 97

7 Backup and recovery ...................................................................................................... 98

Windows 8 ........................................................................................................................... 99

Creating recovery media and backups ...................................................................... 99

Creating HP Recovery media ................................................................... 100

Restore and recovery ............................................................................................. 101

Using Windows Refresh for quick and easy recovery .................................. 102

Remove everything and reinstall Windows ................................................ 103

Recovering using HP Recovery Manager ................................................... 103

What you need to know ........................................................... 104

Using the HP Recovery partition to recover a minimized image

(select models only) ................................................................. 104

Using HP Recovery media to recover ......................................... 105

Changing the computer boot order ............................................ 105

Removing the HP Recovery partition ......................................................... 105

SUSE Linux .......................................................................................................................... 106

Creating backups .................................................................................................. 106

Backing up your information ................................................................................... 106

Performing a system recovery ................................................................................. 107

USB Recovery option (select models only) ................................................................. 108

Remove everything and reinstall SLED ...................................................................... 109

8 Power cord set requirements ........................................................................................ 110

Requirements for all countries ................................................................................................ 110

Requirements for specific countries and regions ....................................................................... 111

9 Recycling ...................................................................................................................... 112

Index ............................................................................................................................... 113

vii

viii

1 Product description

Category Description Compaq

Presario

CQ58

HP 2000

Notebook PC

Product Name Compaq Presario CQ58 √

HP 2000 Notebook PC √

Processors

●

Intel® Dual Core® i5-3230M 2.60-GHz
processor (SC turbo up to 3.20-GHz; 1600­MHz FSB, 3.0-MB L3 cache, 35 W)

●

Intel Dual Core i5-3210M 2.50-GHz processor
(SC turbo up to 3.10-GHz; 1600-MHz FSB, 3.0­MB L3 cache, 35 W)

●

Intel Dual Core i3-3130M 2.60-GHz processor
(1333-MHz FSB, 3.0-MB L3 cache, 35 W)

●

Intel Dual Core i3-3120M 2.50-GHz processor
(1333-MHz FSB, 3.0-MB L3 cache, 35 W)

●

Intel Dual Core i3-2348M 2.30-GHz processor
(1333-MHz FSB, 3.0-MB L3 cache, 35 W)

●

Intel Dual Core i3-3110M 2.30-GHz processor
(1333-MHz FSB, 3.0-MB L3 cache, 35 W)

●

Intel Dual Core i3-2370M 2.40-GHz processor
(1333-MHz FSB, 3.0-MB L3 cache, 35 W)

●

Intel Dual Core i3-2350M 2.30-GHz processor
(1333-MHz FSB, 3.0-MB L3 cache, 35 W)

●

Intel Dual Core i3-2330M 2.20-GHz processor
(1333-MHz FSB, 3.0-MB L3 cache, 35 W)

●

Intel Dual Core i3-2328M 2.20-GHz processor
(1333-MHz FSB, 3.0-MB L3 cache, 35 W)

√√

1

Category Description Compaq

Presario

CQ58

HP 2000

Notebook PC

Processors (continued)

●

Intel Pentium 2030M 2.50-GHz processor
(1600-MHz FSB, 2.0-MB L3 cache, dual core,
35 W)

●

Intel Pentium 2020M 2.40-GHz processor
(1600-MHz FSB, 2.0-MB L3 cache, dual core,
35 W)

●

Intel Pentium B980 TJ85 2.40-GHz processor
(1333-MHz FSB, 2.0-MB L3 cache, dual core,
35 W)

●

Intel Pentium B970 TJ85 2.30-GHz processor
(1333-MHz FSB, 2.0-MB L3 cache, dual core,
35 W)

●

Intel Pentium B960 TJ85 2.20-GHz processor
(1333-MHz FSB, 2.0-MB L3 cache, dual core,
35 W)

●

Intel Pentium B950 TJ85 2.10-GHz processor
(1333-MHz FSB, 2.0-MB L3 cache, dual core,
35 W)

●

Intel Celeron DC 1000M 1.80-GHz processor
(1600-MHz FSB, 2.0-MB L3 cache, dual core,
35 W)

●

Intel Celeron DC B830 1.80-GHz processor
(1333-MHz FSB, 2.0-MB L3 cache, dual core,
35 W)

●

Intel Celeron DC B820 1.70-GHz processor
(1333-MHz FSB, 2.0-MB L3 cache, dual core,
35 W)

√√

Chipset

●

Intel HM75 Express chipset (only on computer
models equipped an Intel Core i5 or
i3 processor)

●

Intel HM70 Express chipset (only on computer
models equipped an Intel Pentium or
Intel Celeron processor)

√√

2 Chapter 1 Product description

Category Description Compaq

Presario

CQ58

HP 2000

Notebook PC

Graphics Internal graphics:

●

Universal memory architecture (UMA) with
shared video memory

●

Intel HD Graphics 4000 (GT2) on computer
models equipped with an Intel Core i5-3210M
or Intel Core i3-3110M processor

●

Intel HD Graphics 3000 (GT2) on computer
models equipped with an Intel Core i3-2370M,
Intel Core i3-2350M, or i3-2330M processor

●

Intel HD Graphics (GT1) on computer models
equipped with an Intel Pentium or
Intel Celeron processor

Supports HD decode, HDMI, and DX11 (DX11 not
supported on computer models equipped with an
Intel Core i3-2370M, i3-2350M, or
i3-2330M processor)

√√

Panel 15.6-in, light-emitting diode (LED), SVA, HD,

BrightView (1366×768) display;
typical brightness: 200 nits

All display assemblies include one or two wireless
local area network (WLAN) antenna cables

Supports low voltage differential signalling (LVDS)

√√

Memory Two customer-accessible/upgradable memory

module slots

DDR3/1333-MHz dual-channel support
(DDR3/1600-MHz downgrade to DDR3-1333)

Supports 8192-MB of system RAM in the
following configurations:

●

8192-MB (4096-MB×2; not supported on
computer models equipped with a 32-bit
operating system)

●

6144-MB (4096-MB+2048×1; not supported
on computer models equipped with a 32-bit
operating system)

●

4086-MB (4096-MB×1 or 2048×2; not
supported on computer models equipped with
Windows 7, 32-bit operating system)

●

2048-MB (2048×1; not supported on computer
models equipped with Windows 7, 32-bit
operating system)

√√

3

Category Description Compaq

Presario

CQ58

HP 2000

Notebook PC

Hard drive Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.

37-in) and 7.0-mm (.28-in) thicknesses (all hard
drives use the same bracket)

Customer-accessible

Serial ATA

Supports the following hard drives:

●

750-GB, 5400-rpm, 9.5-mm (not supported on
computer models equipped with Windows 7
Starter, 32-bit operating system)

●

640-GB, 5400-rpm, 9.5-mm (not supported on
computer models equipped with Windows 7
Starter, 32-bit operating system)

●

500-GB, 5400-rpm, 9.5-mm

●

320-GB, 5400-rpm, 9.5-mm

√√

Optical drive Fixed

Serial ATA

12.7-mm tray load

Supports DVD±RW Double-Layer with
SuperMulti Drive

Supports zero power optical drive

√√

Audio and video Two Altec-Lansing speakers √√

HD audio √√

Supports Microsoft premium requirements √√

VGA webcamera (fixed, no tilt with activity LED;

640×480 by 24 frames per second)

√√

One digital microphone √√

Ethernet Integrated 10/100 network interface card (NIC) √√

Wireless Integrated wireless local area network (WLAN)

options by way of wireless module

√√

One or two WLAN antennas built into display

assembly, varying by computer model

√√

4 Chapter 1 Product description

Category Description Compaq

Presario

CQ58

HP 2000

Notebook PC

Wireless (continued) Support for the following WLAN formats:

●

Atheros AR9565 802.11b/g/n 1×1 WiFi +
BT4.0 Combo Adapter

●

Atheros HB125 802.11b/g/n 1×1
WLAN module

●

Atheros 9485GN 802.11b/g/n 1×1 WiFi and
3012 Bluetooth 4.0 Combo Adapter

●

Broadcom 4313GN 802.11b/g/n 1×1 WiFi
and 20702 Bluetooth 4.0 Combo Adapter

●

Ralink RT5390F 802.11b/g/n 1×1
WLAN module

●

Ralink RT5390R 802.11bg/n 1×1
WiFi Adapter

●

Ralink RT3290LE 802.11b/g/n 1×1 WiFi and
Bluetooth 4.0 Combo Adapter

√√

External media cards HP Multi-Format Digital Media reader with push-push

technology, supporting:

●

Secure Digital (SD) Memory Card

●

Secure Digital Extended Capacity (SDxC)
Memory Card

●

Secure Digital High Capacity (SDHC)
Memory Card

●

MultiMediaCard (MMC)

√√

Ports

●

Audio-in (mono microphone)

●

Audio-out (stereo headphone)

●

HDMI v1.4 supporting: up to 1920×1200
@ 60Hz

●

HP Smart AC adapter

●

RJ-45 (Ethernet Gigabit support with
LED indicators)

●

USB 2.0 ports on computer: 3 (2 on one side, 1
on other; USB port allocation: 3 for the
computer, 1 for camera 1 for MiniCard)

●

VGA (Dsub 15 pin) supporting: 2048×1536
external resolution @ 75 Hz, hot plug and
unplug and autodetection for correct output to
wide-aspect vs. standard aspect video

√√

Keyboard/pointing
devices

Full-size (15.6-in.), textured, pocket keyboard, no
numeric keypad

√√

5

Category Description Compaq

Presario

CQ58

HP 2000

Notebook PC

Keyboard/pointing
devices (continued)

Gesture support: MultiTouch gestures enabled, two­finger scrolling, and pinch-zoom as default

√√

Taps enabled by default √√

Power requirements 65W RC, V, EM, 3-wire HP Smart AC adapter with

localized cable plug support (3-wire plug with
ground pin, supports 3-pin DC connector)

√√

Supports the following batteries:

●

6-cell, 55-Wh, 2.55-Ah, Li-ion battery

●

6-cell, 47-Wh, 2.20-Ah, Li-ion battery

√√

Security Supports security cable lock √√

Operating system Preinstalled:

●

Windows® 8 Professional

●

Windows 8 Standard

●

SUSE Linux (only on computer models equipped
with the Intel HM70 Express Chipset)

●

FreeDOS 2.0

√√

Serviceability End user replaceable parts:

●

AC adapter

●

Battery

●

Hard drive

●

Memory module

●

Optical drive

●

WLAN module

√√

6 Chapter 1 Product description

2 External component identification

Finding your hardware and software information

▲

Select Start > Computer.

A list displays all the devices installed in your computer, including hard drive, optical drives, solid-state
drives (SSD), or a secondary hard drive.

To find out what software is included on your computer, select Start > All Programs.

Display

Item Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate

with WLANs.

(2) Internal microphone Records sound.

Finding your hardware and software information

7

Item Component Description

(3) Webcam Records video, captures still photographs, and allows

video conferences and online chat by means of
streaming video.

To use the webcam, select Start > All Programs >

Communication and Chat > CyberLink YouCam.

(4) Webcam light On: The webcam is in use.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. These notices are located in Help and Support.

8 Chapter 2 External component identification

Button

Component Description

Power button

●

When the computer is off, press the button to turn on
the computer.

●

When the computer is on, press the button briefly to
initiate Sleep.

●

When the computer is in the Sleep state, press
the button briefly to exit Sleep.

●

When the computer is in Hibernation, press
the button briefly to exit Hibernation.

CAUTION: Pressing and holding down the power

button will result in the loss of unsaved information.

If the computer has stopped responding and Microsoft
Windows shutdown procedures are ineffective, press and
hold the power button down for at least 5 seconds to turn
off the computer.

To learn more about your power settings, select Start >

Control Panel > System and Security > Power
Options.

Button

9

Keys

Item Component Description

(1) esc key Displays system information when pressed in combination

with the fn key.

(2) fn key Used in conjunction with hotkeys.

(3) Windows logo key Displays the Windows Start menu.

(4) Action keys Execute frequently used system functions.

(5) Windows applications key Displays a shortcut menu for items beneath the pointer.

10 Chapter 2 External component identification

Lights

Item Component Description

(1) Caps lock light On: Caps lock is on, which switches the keys to all

capital letters.

(2) Power light

●

White: The computer is on.

●

Blinking white: The computer is in the Sleep state,
which is an energy-saving mode. The computer
shuts off power to the display and other
unneeded components.

●

Off: The computer is off or in Hibernation.
Hibernation is an energy-saving mode that uses the
least amount of power.

(3) Wireless light

●

White: An integrated wireless device, such as a
WLAN device and/or a Bluetooth device, is on.

●

Amber: All wireless devices are off.

Lights

11

TouchPad

Item Component Description

(1) TouchPad on/off button Turns the TouchPad on or off.

(2) TouchPad light

●

On: The TouchPad is off.

●

Off: The TouchPad is on.

(3) TouchPad zone Moves the on-screen pointer and selects or activates items

on the screen.

(4) Left TouchPad button Functions like the left button on an external mouse.

(5) Right TouchPad button Functions like the right button on an external mouse.

Front

Component Description

Speakers Produce sound.

12 Chapter 2 External component identification

Left side

Item Component Description

(1) External monitor port Connects an external VGA monitor or projector.

(2) Vents (2) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.

(3) RJ-45 (network) jack Connects a network cable.

(4) HDMI port Connects an optional video or audio device, such as a

high-definition television, any compatible digital or
audio device.

(5) USB port Connects an optional USB device.

(6) Audio-in (microphone) jack Connects an optional computer headset microphone,

stereo array microphone, or monaural microphone.

(7) Audio-out (headphone) jack Connects optional powered stereo speakers,

headphones, earbuds, a headset, or a television
audio cable.

WARNING! To reduce the risk of personal injury,

adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety information,
refer to the Regulatory, Safety, and Environmental
Notices.

NOTE: When a device is connected to the jack,

the computer speakers are disabled.

Left side

13

Item Component Description

(8) Digital Media slot Supports the following digital card formats:

●

Secure Digital (SD) Memory Card

●

Secure Digital Extended Capacity (SDxC)
Memory Card

●

Secure Digital High Capacity (SDHC) Memory Card

●

MultiMediaCard (MMC)

(9) Hard drive light Blinking white: The hard drive is being accessed.

(10) Power light

●

White: The computer is on.

●

Blinking white: The computer is in the Sleep state,
which is an energy-saving mode. The computer shuts
off power to the display and other
unneeded components.

14 Chapter 2 External component identification

Right side

Item Component Description

(1) Optical drive Reads and writes (select models only) to an optical disk.

(2) Optical drive light

●

Green: The optical drive is being accessed.

●

Off: The optical drive is idle.

(3) Optical drive eject button Releases the disc tray.

(4) USB port Connects an optional USB device.

CAUTION: While there are multiple USB ports on the

same side, only one USB port will able to support a high
power device at a time.

(5) AC adapter light

●

White: The AC adapter is connected and the battery
is charged.

●

Amber: The AC adapter is connected and the
battery is charging.

●

Off: The computer is using DC power.

(6) Power connector Connects an AC adapter.

(7) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being
mishandled or stolen.

Right side

15

Bottom

Item Component Description

(1) Battery bay Holds the battery.

(2) Vents (3) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.

(3) Battery release latch Releases the battery from the battery bay.

(4) Memory module/wireless module

compartment cover

The memory module/wireless module compartment cover
provides access to the memory module compartment,
wireless module compartment, keyboard retention screw,
and optical drive bay.

CAUTION: To prevent an unresponsive system, replace

the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore
computer functionality, and then contact customer support
through Help and Support.

(5) Hard drive compartment cover The hard drive compartment cover provides access to the

hard drive bay and the RTC battery.

16 Chapter 2 External component identification

3 Illustrated parts catalog

17

Service tag

When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag.

Item Description Function

(1) Product name This is the product name affixed to the front of

the computer.

(2) Serial number (s/n) This is an alphanumeric identifier that is unique to

each product.

(3) Part number/Product number (p/n) This number provides specific information about the

product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.

(4) Warranty period This number describes the duration of the warranty

period for the computer.

(5) Model description This is the alphanumeric identifier used to locate

documents, drivers, and support for the computer.

18 Chapter 3 Illustrated parts catalog

Computer major components

Item Component Spare part number

(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly

spare part information, see

Display assembly subcomponents on page 24.

Computer major components

19

Item Component Spare part number

(2) Keyboard (includes keyboard cable):

For use in Belgium 698694-A41

For use in Bulgaria 698694-261

For use in the Czech Republic and Slovakia 698694-221

For use in Denmark, Finland, and Norway 698694-DH1

For use in France 698694-051

For use in Germany 698694-041

For use in Greece 698694-DJ1

For use in Hungary 698694-211

For use in Israel 698694-BB1

For use in Italy 698694-061

For use in the Netherlands 698694-B31

For use in Portugal 698694-131

For use in Romania 698694-271

For use in Russia 698694-251

For use in Saudi Arabia 698694-171

For use in Slovenia 698694-BA1

For use in South Korea 698694-AD1

For use in Spain 698694-071

For use in Switzerland 698694-BG1

For use in Taiwan 698694-AB1

For use in Thailand 698694-281

For use in Turkey 698694-141

For use in the United Kingdom 698694-031

For use in the United States 698694-001

(3) Top cover (includes the TouchPad board):

In black licorice finish for use on Compaq Presario CQ58 computer models 686283-001

In black licorice finish for use on HP 2000 Notebook PC computer models 686282-001

In winter blue finish for use on HP 2000 Notebook PC computer models 686284-001

(4) Power button board (includes cable) 686270-001

(5) TouchPad button board (includes bracket, TouchPad button board cable, and

TouchPad cable)

686271-001

(6) Speakers (include speaker cables) 686279-001

20 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(7) Optical drive connector cable (includes bracket) 686257-001

(8) USB board (includes cable) 686269-001

(9) System board (includes replacement thermal material):

Equipped with the Intel HM75 Express chipset, an Intel Dual Core i5 or i3 processor,

and the Windows 8 Professional operating system

686280-601

Equipped with the Intel HM75 Express chipset, an Intel Dual Core i5 or i3 processor,

and the Windows 8 Standard operating system

686280-501

Equipped with the Intel HM70 Express chipset, an Intel Pentium or Celeron processor,

and the Windows 8 Professional operating system

688018-601

Equipped with the Intel HM70 Express chipset, an Intel Pentium or Celeron processor,

and the Windows 8 Standard operating system

688018-501

(10) Processor (includes replacement thermal material):

Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz

FSB, 3.0-MB L3 cache, 35 W)

711903-001

Intel Dual Core i5-3210M 2.50-GHz processor (SC turbo up to 3.10-GHz; 1600-MHz

FSB, 3.0-MB L3 cache, 35 W)

680645-001

Intel Dual Core i3-3130M 2.60-GHz processor (1333-MHz FSB, 3.0-MB L3 cache,

35 W)

713163-001

Intel Dual Core i3-3120M 2.50-GHz processor (1333-MHz FSB, 3.0-MB L3 cache,

35 W)

700627-001

Intel Dual Core i3-2348M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache,

35 W)

713165-001

Intel Dual Core i3-3110M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache,

35 W)

682417-001

Intel Dual Core i3-2370M 2.40-GHz processor (1333-MHz FSB, 3.0-MB L3 cache,

35 W)

677152-001

Intel Dual Core i3-2350M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache,

35 W)

653340-001

Intel Dual Core i3-2330M 2.20-GHz processor (1333-MHz FSB, 3.0-MB L3 cache,

35 W)

653339-001

Intel Dual Core i3-2328M 2.20-GHz processor (1333-MHz FSB, 3.0-MB L3 cache,

35 W)

693542-001

Intel Pentium 2030M 2.50-GHz processor (1600-MHz FSB, 2.0-MB L3 cache, dual

core, 35 W)

713164-001

Intel Pentium 2020M 2.40-GHz processor (1600-MHz FSB, 2.0-MB L3 cache, dual

core, 35 W)

700628-001

Intel Pentium B980 TJ85 2.40-GHz processor (1333-MHz FSB, 2.0-MB L3 cache, dual

core, 35 W)

692428-001

Intel Pentium B970 TJ85 2.30-GHz processor (1333-MHz FSB, 2.0-MB L3 cache, dual

core, 35 W)

676785-001

Computer major components

21

Item Component Spare part number

Intel Pentium B960 TJ85 2.20-GHz processor (1333-MHz FSB, 2.0-MB L3 cache, dual

core, 35 W)

664662-001

Intel Pentium B950 TJ85 2.10-GHz processor (1333-MHz FSB, 2.0-MB L3 cache, dual

core, 35 W)

653338-001

Intel Celeron DC 1000M 1.80-GHz processor (1600-MHz FSB, 2.0-MB L3 cache,

dual core, 35 W)

713162-001

Intel Celeron DC B830 1.80-GHz processor (1333-MHz FSB, 2.0-MB L3 cache, dual

core, 35 W)

699547-001

Intel Celeron DC B820 1.70-GHz processor (1333-MHz FSB, 2.0-MB L3 cache, dual

core, 35 W)

690537-001

(11) Fan/heat sink assembly (includes replacement thermal material) 686259-001

(12) Power connector cable (includes bracket) 686258-001

(13) Base enclosure (includes battery cover lock latch, battery cover release latch, power

connector barrel, and RJ45 cover)

708523-001

Rubber Feet Kit (not illustrated, includes front and rear rubber feet) 686276-001

(14) Battery:

6-cell, 55-Wh, 2.55-Ah, Li-ion battery 593554-001

6-cell, 47-Wh, 2.20-Ah, Li-ion battery 593553-001

(15) DVD±RW Double-Layer with SuperMulti Drive (includes optical drive bezel

and optical drive bracket)

686268-001

(16) RTC battery 686274-001

(17) Hard drive (does not include hard drive bracket, hard drive connector cable, or screws):

750-GB, 5400-rpm, 9.5-mm 634250-001

640-GB, 5400-rpm, 9.5-mm 669300-001

500-GB, 5400-rpm, 9.5-mm 669299-001

320-GB, 5400-rpm, 9.5-mm 622643-001

Hard Drive Hardware Kit (not illustrated, includes hard drive bracket, hard drive

connector cable, and screws)

686261-001

(18) Memory module (PC3, 12800, 1600-MHz):

4-GB memory module 652972-001

2-GB memory module 641369-001

(19) WLAN module:

Atheros AR9565 802.11b/g/n 1×1 WiFi + BT4.0 Combo Adapter 690019-001

Atheros HB125 802.11b/g/n 1×1 WLAN module 675794-001

Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001

22 Chapter 3 Illustrated parts catalog

Item Component Spare part number

Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0

Combo Adapter

657325-001

Ralink RT5390F 802.11b/g/n 1×1 WLAN module 670691-001

Ralink RT5390R 802.11bg/n 1×1 WiFi Adapter 691415-001

Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter 690020-001

Cover Kit, includes: 686272-001

(20) Hard drive compartment cover (includes one captive screw, secured by a C-clip)

(21) Memory module/wireless module compartment cover (includes one captive screw, secured by a C-clip)

Computer major components

23

Display assembly subcomponents

Item Component Spare part number

(1) Display bezel:

For use on Compaq Presario CQ58 computer models 686255-001

For use on HP 2000 Notebook PC computer models 686254-001

(2) Webcam/microphone module (includes double-sided adhesive):

HD webcam/microphone module 703461-001

Non-HD webcam/microphone module 686285-001

24 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(3) 15.6-in, LED, SVA, HD, BrightView display panel 686273-001

(4) Display Hinge Cover Kit (includes left and right display hinge covers) 686260-001

(5) Display hinges (includes vertical support brackets) 686262-001

(6) Display panel cable (includes webcam/microphone module cable) 686256-001

(7) Antenna Kit (includes wireless antenna left and right (main and auxiliary) cables

and transceivers)

686249-001

(8) Display enclosure:

In black licorice finish for use on Compaq Presario CQ58 computer models 686251-001

In black licorice finish for use on HP 2000 Notebook PC computer models 686250-001

In winter blue finish for use on HP 2000 Notebook PC computer models 686252-001

Display Rubber Kit (not illustrated, includes display assembly rubber bumpers and

screw covers)

686275-001

Display assembly subcomponents

25

Mass storage devices

Item Component Spare part number

(1) Hard drive (does not include hard drive bracket, hard drive connector cable, or screws):

750-GB, 5400-rpm, 9.5-mm 634250-001

640-GB, 5400-rpm, 9.5-mm 669300-001

500-GB, 5400-rpm, 9.5-mm 669299-001

320-GB, 5400-rpm, 9.5-mm 622643-001

Hard Drive Hardware Kit, includes: 686261-001

(2a) Hard drive bracket

(2b) Hard drive connector cable

Hard drive bracket screws (not illustrated)

(3) DVD±RW Double-Layer with SuperMulti Drive (includes optical drive bezel

and optical drive bracket)

686268-001

26 Chapter 3 Illustrated parts catalog

Miscellaneous parts

Component Spare part number

AC adapter:

65-W HP Smart AC adapter (non-PFC, 3-wire) 693711-001

65-W HP Smart AC adapter (RC, V, EM, 3-wire) 693710-001

Power cord (3-pin, black, 1.83-m):

For use in Australia 490371-011

For use in Denmark 490371-081

For use in Europe 490371-021

For use in India 490371-D61

For use in Israel 490371-BB1

For use in Italy 490371-061

For use in Japan 490371-291

For use in North America 490371-001

For use in South Africa 490371-AR1

For use in South Korea 490371-AD1

For use in Switzerland 490371-111

For use in Taiwan 490371-AB1

For use in the United Kingdom and Singapore 490371-031

Screw Kit 686278-001

Miscellaneous parts

27

Sequential part number listing

Spare part number Description

490371-001 Power cord for use in North America (3-pin, black, 1.83-m)

490371-011 Power cord for use in Australia (3-pin, black, 1.83-m)

490371-021 Power cord for use in Europe (3-pin, black, 1.83-m)

490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m)

490371-061 Power cord for use in Italy (3-pin, black, 1.83-m)

490371-081 Power cord for use in Denmark (3-pin, black, 1.83-m)

490371-111 Power cord for use in Switzerland (3-pin, black, 1.83-m)

490371-291 Power cord for use in Japan (3-pin, black, 1.83-m)

490371-AB1 Power cord for use in Taiwan (3-pin, black, 1.83-m)

490371-AD1 Power cord for use in South Korea (3-pin, black, 1.83-m)

490371-AR1 Power cord for use in South Africa (3-pin, black, 1.83-m)

490371-BB1 Power cord for use in Israel (3-pin, black, 1.83-m)

490371-D61 Power cord for use in India (3-pin, black, 1.83-m)

593553-001 6-cell, 47-Wh, 2.20-Ah, Li-ion battery

593554-001 6-cell, 55-Wh, 2.55-Ah, Li-ion battery

622643-001 320-GB, 5400-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector

cable, or screws)

NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard

Drive Hardware Kit, spare part number 686261-001.

634250-001 750-GB, 5400-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector

cable, or screws)

NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard

Drive Hardware Kit, spare part number 686261-001.

641369-001 4-GB memory module (PC3, 12800, 1600-MHz)

652972-001 2-GB memory module (PC3, 12800, 1600-MHz)

653338-001 Intel Pentium B950 TJ85 2.10-GHz processor (2.0-MB L3 cache, dual core, 35 W; includes

replacement thermal material)

653339-001 Intel Core i3-2330M 2.20-GHz processor (3.0-MB L3 cache, dual core, 35 W; includes

replacement thermal material)

653340-001 Intel Core i3-2350M 2.30-GHz processor (3.0-MB L3 cache, dual core, 35 W; includes

replacement thermal material)

655795-001 Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter

657325-001 Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter

28 Chapter 3 Illustrated parts catalog

Spare part number Description

664662-001 Intel Pentium B960 TJ85 2.20-GHz processor (1333-MHz FSB, 2.0-MB L3 cache, dual core, 35 W;

includes replacement thermal material)

669299-001 500-GB, 5400-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector

cable, or screws)

NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard

Drive Hardware Kit, spare part number 686261-001.

669300-001 640-GB, 5400-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector

cable, or screws)

NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard

Drive Hardware Kit, spare part number 686261-001.

670691-001 Ralink RT5390F 802.11b/g/n 1×1 WLAN module

675794-001 Atheros HB125 802.11b/g/n 1×1 WLAN module

676785-001 Intel Pentium B970 TJ85 2.30-GHz processor (2.0-MB L3 cache, dual core, 35 W; includes

replacement thermal material)

677152-001 Intel Core i3-2370M 2.40-GHz processor (3.0-MB L3 cache, dual core, 35 W; includes

replacement thermal material)

680645-001 Intel Core i5-3210M 2.50-GHz processor (3.0-MB L3 cache, dual core, 35 W; includes

replacement thermal material)

682417-001 Intel Core i3-3110M 2.30-GHz processor (3.0-MB L3 cache, dual core, 35 W; includes

replacement thermal material)

686249-001 Antenna Kit (includes wireless antenna left and right (main and auxiliary) cables and transceivers)

686250-001 Display enclosure in black licorice finish for use on HP 2000 Notebook PC computer models

686251-001 Display enclosure in black licorice finish for use on Compaq Presario CQ58 computer models

686252-001 Display enclosure in winter blue finish for use on HP 2000 Notebook PC computer models

686254-001 Display bezel for use on HP 2000 Notebook PC computer models

686255-001 Display bezel for use on Compaq Presario CQ58 computer models

686256-001 Display panel cable (includes webcam/microphone module cable)

686257-001 Optical drive connector cable (includes bracket)

686258-001 Power connector cable

686259-001 Fan/heat sink assembly (includes replacement thermal material)

686261-001 Hard Drive Hardware Kit (includes hard drive bracket, hard drive connector cable, and screws)

686262-001 Display hinges (includes vertical support brackets)

686268-001 DVD±RW Double-Layer with SuperMulti Drive (includes optical drive bezel and optical

drive bracket)

686269-001 USB board (includes cable)

686270-001 Power button board (includes cable)

686271-001 TouchPad button board (includes bracket, TouchPad button board cable, and TouchPad cable)

Sequential part number listing

29

Spare part number Description

686272-001 Cover Kit (includes hard drive compartment cover and memory module/wireless module

compartment cover)

686273-001 15.6-in, LED, SVA, HD, BrightView display panel

686274-001 RTC battery

686276-001 Rubber Feet Kit (includes front and rear rubber feet)

686278-001 Screw Kit

686279-001 Speakers (include speaker cables

686280-501 System board for use on computer models equipped with the HM75 Express chipset, an Intel Dual

Core i5 or i3 processor, and the Windows 8 Standard operating system (includes replacement
thermal material)

686280-601 System board for use on computer models equipped with the HM75 Express chipset, an Intel Dual

Core i5 or i3 processor, and the Windows 8 Professional operating system (includes replacement
thermal material)

686282-001 Top cover in black licorice finish for use on HP 2000 Notebook PC computer models

(includes the TouchPad board)

686283-001 Top cover in black licorice finish for use on Compaq Presario CQ58 computer models

(includes the TouchPad board)

686284-001 Top cover in winter blue finish for use on HP 2000 Notebook PC computer models

(includes the TouchPad board)

686285-001 Non-HD webcam/microphone module (includes double-sided adhesive)

688018-501 System board for use on computer models equipped with the HM70 Express chipset, an Intel Dual

Core i5 or i3 processor, and the Windows 8 Standard operating system (includes replacement
thermal material)

688018-601 System board for use on computer models equipped with the HM70 Express chipset, an Intel Dual

Core i5 or i3 processor, and the Windows 8 Professional operating system (includes replacement
thermal material)

690019-001 Atheros AR9565 802.11b/g/n 1×1 WiFi + Bluetooth 4.0 Combo Adapter

690020-001 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter

690537-001 Intel Celeron DC B820 1.70-GHz processor (2.0-MB L3 cache, dual core, 35 W; includes

replacement thermal material)

691415-001 Ralink RT5390R 802.11bg/n 1×1 WiFi Adapter

692428-001 Intel Pentium B980 TJ85 2.40-GHz processor (1333-MHz FSB, 2.0-MB L3 cache, dual core, 35 W;

includes replacement thermal material)

693542-001 Intel Dual Core i3-2328M 2.20-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 35

W; includes replacement thermal material)

693710-001 65-W HP Smart AC adapter (RC, V, EM, 3-wire)

693711-001 65-W HP Smart AC adapter (non-PFC, 3-wire)

698694-001 Keyboard for use in the United States (includes keyboard cable)

698694-031 Keyboard for use in the United Kingdom and Singapore (includes keyboard cable)

30 Chapter 3 Illustrated parts catalog

Spare part number Description

698694-041 Keyboard for use in Germany (includes keyboard cable)

698694-051 Keyboard for use in France (includes keyboard cable)

698694-061 Keyboard for use in Italy (includes keyboard cable)

698694-071 Keyboard for use in Spain (includes keyboard cable)

698694-131 Keyboard for use in Portugal (includes keyboard cable)

698694-141 Keyboard for use in Turkey (includes keyboard cable)

698694-151 Keyboard for use in Greece (includes keyboard cable)

698694-171 Keyboard for use in Saudi Arabia (includes keyboard cable)

698694-211 Keyboard for use in Hungary (includes keyboard cable)

698694-251 Keyboard for use in Russia (includes keyboard cable)

698694-261 Keyboard for use in Bulgaria (includes keyboard cable)

698694-271 Keyboard for use in Romania (includes keyboard cable)

698694-281 Keyboard for use in Thailand (includes keyboard cable)

698694-A41 Keyboard for use in Belgium (includes keyboard cable)

698694-AB1 Keyboard for use in Taiwan (includes keyboard cable)

698694-AD1 Keyboard for use in South Korea (includes keyboard cable)

698694-B31 Keyboard for use in the Netherlands (includes keyboard cable)

698694-BA1 Keyboard for use in Slovenia (includes keyboard cable)

698694-BB1 Keyboard for use in Israel (includes keyboard cable)

698694-BG1 Keyboard for use in Switzerland (includes keyboard cable)

698694-DH1 Keyboard for use in Denmark, Finland, and Norway (includes keyboard cable)

698694-FL1 Keyboard for use in Greece (includes keyboard cable)

699547-001 Intel Celeron DC B830 1.80-GHz processor (1333-MHz FSB, 2.0-MB L3 cache, dual core, 35 W;

includes replacement thermal material)

700627-001 Intel Dual Core i3-3120M 2.50-GHz processor (3.0-MB L3 cache, dual core, 35 W; includes

replacement thermal material)

700628-001 Intel Pentium 2020M 2.40-GHz processor (1600-MHz FSB, 2.0-L3 cache, dual core, 35 W;

includes replacement thermal material)

703461-001 HD webcam/microphone module (includes double-sided adhesive)

708523-001 Base enclosure (includes battery cover lock latch, battery cover release latch, power connector

barrel, and RJ45 cover)

711903-001 Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 3.0-MB

L3 cache, 35 W; includes replacement thermal material)

713162-001 Intel Celeron DC 1000M 1.80-GHz processor (1600-MHz FSB, 2.0-MB L3 cache, dual core, 35

W); includes replacement thermal material)

Sequential part number listing

31

Spare part number Description

713163-001 Intel Dual Core i3-3130M 2.60-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W; includes

replacement thermal material)

713164-001 Intel Pentium 2030M 2.50-GHz processor (1600-MHz FSB, 2.0-MB L3 cache, dual core, 35 W;

includes replacement thermal material)

713165-001 Intel Dual Core i3-2348M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W; includes

replacement thermal material)

32 Chapter 3 Illustrated parts catalog

4 Removal and replacement

procedures

Preliminary replacement requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screwdriver

●

Magnetic screwdriver

●

Phillips P0 and P1 screwdrivers

Service considerations

The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all

accompanying screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use

care when handling the plastic parts. Apply pressure only at the points designated in
the maintenance instructions.

Preliminary replacement requirements

33

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations

during the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat
or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In
all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with
extreme care; these cables tear easily.

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to

the computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether
the computer is off or in Hibernation, turn the computer on, and then shut it down through
the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors
or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

34 Chapter 4 Removal and replacement procedures

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some
protection, but in many cases, ESD contains enough power to alter device parameters or melt
silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, then degrade in the internal layers,
reducing its life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal

components, observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described
in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Preliminary replacement requirements

35

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or
nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.

●

Use conductive field service tools, such as cutters, screwdrivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of static­safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle
these items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

36 Chapter 4 Removal and replacement procedures

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps
with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground,
wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors,
use alligator clips to connect a wrist strap.

●

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)
can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive must be
worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or floor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Preliminary replacement requirements

37

Component replacement procedures

This chapter provides removal and replacement procedures.

There are as many as 72 screws that must be removed, replaced, and/or loosened when servicing
the computer. Make special note of each screw size and location during removal and replacement.

Service tag

When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag. It is necessary to remove the battery to obtain these numbers. See

Battery

on page 40 for battery removal instructions.

Item Component Description

(1) Product name This is the product name affixed to the front of

the computer.

(2) Serial number (s/n) This is an alphanumeric identifier that is unique to

each product.

(3) Part number/Product number (p/n) This number provides specific information about

the product’s hardware components. The part number
helps a service technician determine what components
and parts are needed.

38 Chapter 4 Removal and replacement procedures

Item Component Description

(4) Warranty period This number describes the duration of the warranty

period for the computer.

(5) Model description This is the alphanumeric identifier used to locate

documents, drivers, and support for the computer.

Computer feet

The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to
the base enclosure, as indicated in the illustration below. These rubber feet are available in the Rubber
Feet Kit, spare part number 686276-001.

Component replacement procedures

39

Battery

Description Spare part number

6-cell, 55-Wh, 2.55-Ah, Li-ion battery 593554-001

6-cell, 47-Wh, 2.20-Ah, Li-ion battery 593553-001

IMPORTANT: The customer should not attempt to replace the computer battery, which is installed

and sealed at the factory. A broken battery seal voids the computer and battery warranties. The
computer has an internal rechargeable battery that can be replaced only by an authorized service
provider.

Before disassembling the computer, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the battery:

1. Turn the computer upside down on a flat surface.

2. Slide the battery release latch (1) to release the battery.

3. Pivot the front edge of the battery (2) up and back.

4. Remove the battery (3) from the computer.

To insert the battery:

1. Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay.

2. Pivot the front edge of the battery down into the battery bay until it is seated. (The battery release

latch will automatically lock into place.)

40 Chapter 4 Removal and replacement procedures

Memory module

Description Spare part number

4-GB memory module (PC3, 12800, 1600-MHz) 652972-001

2-GB memory module (PC3, 12800, 1600-MHz) 641369-001

Before removing the memory module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4.

Remove the battery (see

Battery on page 40).

Remove the memory module:

1.

Loosen the captive screw (1) that secures the memory module/wireless module compartment cover
to the computer.

2.

Lift the rear edge of the memory module/wireless module compartment cover (2) up and forward
until it rests at an angle.

3. Remove the memory module/wireless module compartment cover (3) by sliding it away from the

computer at an angle. The memory module/wireless module compartment cover is available in the
Cover Kit, spare part number 686272-001.

4.

Spread the retaining tabs (1) on each side of the memory module slot to release the memory
module. (The memory module tilts up.)

Component replacement procedures

41

5.

Remove the memory module (2) by pulling it away from the slot at an angle.

Reverse this procedure to install a memory module.

WLAN module

Description Spare part number

Atheros AR9565 802.11b/g/n 1×1 WiFi + BT4.0 Combo Adapter 690019-001

Atheros HB125 802.11b/g/n 1×1 WLAN module 675794-001

Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001

Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001

Ralink RT5390F 802.11b/g/n 1×1 WLAN module 670691-001

Ralink RT5390R 802.11bg/n 1×1 WiFi Adapter 691415-001

Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter 690020-001

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless

module authorized for use in the computer by the governmental agency that regulates wireless devices
in your country or region. If you replace the module and then receive a warning message, remove the
module to restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

42 Chapter 4 Removal and replacement procedures

3.

Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40).

5.

Remove the memory module/wireless module compartment cover (see

Memory module

on page 41).

Remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The #1 WLAN antenna cable is connected to the WLAN module #1 terminal. The #2

WLAN antenna cable is connected to the WLAN module #2 terminal.

2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board.

(The WLAN module tilts up.)

Component replacement procedures

43

3.

Remove the WLAN module by pulling the module away from the slot at an angle (3).

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module,

the protective sleeves must be installed on the antenna connectors, as shown in the
following illustration.

Reverse this procedure to install the WLAN module.

44 Chapter 4 Removal and replacement procedures

Keyboard

NOTE: The keyboard spare part kit includes the keyboard cable.

For use in country/region Spare part number For use in country/region Spare part number

For use in Belgium 698694-A41 For use in Romania 698694-271

For use in Bulgaria 698694-261 For use in Russia 698694-251

For use in the Czech Republic
and Slovakia

698694-FL1 For use in Saudi Arabia 698694-171

For use in Denmark, Finland,
and Norway

698694-DH1 For use in Slovenia 698694-BA1

For use in France 698694-051 For use in South Korea 698694-AD1

For use in Germany 698694-041 For use in Spain 698694-071

For use in Greece 698694-151 For use in Switzerland 698694-BG1

For use in Hungary 698694-211 For use in Taiwan 698694-AB1

For use in Israel 698694-BB1 For use in Thailand 698694-281

For use in Italy 698694-061 For use in Turkey 698694-141

For use in the Netherlands 698694-B31 For use in the United Kingdom 698694-031

For use in Portugal 698694-131 For use in the United States 698694-001

Before removing the keyboard, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40).

5. Remove the memory module/wireless module compartment cover (see

Memory module

on page 41).

Component replacement procedures

45

Remove the keyboard:

1. Remove the Phillips PM2.5×4.0 screw that secures the keyboard to the computer.

2. Rest and secure the computer on its left side.

3. Partially open the computer.

46 Chapter 4 Removal and replacement procedures

4.

Insert a screw driver or similar thin tool into the keyboard release hole, and then press on the back
of the keyboard until the keyboard disengages from the computer.

5. Turn the computer right-side up with the front toward you.

6. Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it

rests upside down on the palm rest.

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47

7.

Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and
then disconnect the keyboard cable (2) from the system board.

8. Remove the keyboard (3).

Reverse this procedure to install the keyboard.

48 Chapter 4 Removal and replacement procedures

Optical drive

Description Spare part number

DVD±RW Double-Layer with SuperMulti Drive (includes optical drive bezel and optical
drive bracket)

686268-001

Before removing the optical drive, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40).

5. Remove the memory module/wireless module compartment cover (see

Memory module

on page 41).

Remove the optical drive:

1.

Remove the Phillips PM2.5×4.0 screw (1) that secures the optical drive to the computer.

2.

Use a flat-blade screw driver or similar tool to press on the optical drive bracket tab (2) to release
the optical drive.

3. Remove the optical drive (3) from the computer.

Component replacement procedures

49

4.

If it is necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip (1) to
release the optical drive tray.

5. Use a flat-blade screw driver or similar tool to press on the optical drive bezel tab (2) to release

the optical drive bezel.

6. Release the left side of the optical drive bezel (3).

7. Remove the optical drive bezel (4).

8. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel

toward you.

9. Remove the two Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to the

optical drive.

10.

Remove the optical drive bracket (2).

Reverse this procedure to install the optical drive.

50 Chapter 4 Removal and replacement procedures

Hard drive

NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector

cable, or screws.

Description Spare part number

750-GB, 5400-rpm, 9.5-mm 634250-001

640-GB, 5400-rpm, 9.5-mm 669300-001

500-GB, 5400-rpm, 9.5-mm 669299-001

320-GB, 5400-rpm, 9.5-mm 622643-001

Hard Drive Hardware Kit (includes hard drive bracket, hard drive connector cable, and screws) 686261-001

Before removing the hard drive, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4.

Remove the battery (see

Battery on page 40).

5. Remove the memory module/wireless module compartment cover (see

Memory module

on page 41).

Remove the hard drive:

1. Loosen the captive screw (1) that secures the hard drive compartment cover to the computer.

2.

Lift the rear edge of the hard drive compartment cover (2) up and forward until it rests at
an angle.

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51

3.

Remove the hard drive compartment cover (3) by sliding it away from the computer at an angle.
The hard drive compartment cover is available in the Cover Kit, spare part number 686272-001.

4. Disconnect the hard drive connector cable (1) from the system board, and then release the cable

from the clip (2) built into the base enclosure.

5.

Remove the four Phillips PM2.5×4.0 screws (3) that secure the hard drive to the computer.

6.

Remove the hard drive (4) from the hard drive bay.

52 Chapter 4 Removal and replacement procedures

7.

If it is necessary to disassemble the hard drive, perform the following steps:

a. Remove the four Phillips PM3.0×3.0 screws (1) that secure the hard drive bracket to the

hard drive.

b. Remove the hard drive bracket (2) from the hard drive.

c. Disconnect the hard drive connector cable (3) from the hard drive. The hard drive bracket,

hard drive connector cable, and screws are available in the Hard Drive Hardware Kit, spare
part number 686261-001.

Reverse this procedure to reassemble and install the hard drive.

Component replacement procedures

53

RTC battery

Description Spare part number

RTC battery 686274-001

Before removing the RTC battery, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4.

Remove the battery (see

Battery on page 40).

5. Remove the memory module/wireless module compartment cover (see

Memory module

on page 41).

6. Remove the hard drive compartment cover (see

Hard drive on page 51).

Remove the RTC battery:

1. Use a flat-bladed, non-metallic tool (1) to release the RTC battery from the socket on the

system board.

2. Remove the RTC battery (2).

54 Chapter 4 Removal and replacement procedures

Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the “+”
sign faces up.

Top cover

NOTE: The top cover spare part kit includes the TouchPad board.

Description Spare part number

In black licorice finish for use on Compaq Presario CQ58 computer models 686283-001

In black licorice finish for use on HP 2000 Notebook PC computer models 686282-001

In winter blue finish for use on HP 2000 Notebook PC computer models 686284-001

Before removing the top cover, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40), and then remove the following components:

a.

Memory module/wireless module compartment cover (see

Memory module on page 41)

b. Keyboard (see

Keyboard on page 45)

c. Hard drive (see

Hard drive on page 51)

NOTE: When replacing the top cover, be sure to remove the following components from the defective

top cover and install them on the replacement top cover:

●

Power button board (see

Power button board on page 59)

●

TouchPad button board (see

TouchPad button board on page 60)

Component replacement procedures

55

Remove the top cover:

1. Remove the six Phillips PM2.5×6.5 screws (1) and the two Phillips PM2.5×10.0 screws (2) that

secure the top cover to the computer.

2. Remove the four Phillips PM2.0×2.5 screws on the rear edge of the battery bay and in the hard

drive bay that secure the top cover to the computer.

3. Remove the four Phillips PM2.5×4.0 screws on the front edge of the battery bay and near the hard

drive connector that secure the top cover to the computer.

56 Chapter 4 Removal and replacement procedures

4.

Turn the computer right side up, with the front toward you.

5. Open the computer.

6.

Release the ZIF connector to which the power button board cable is connected, and then
disconnect the power button board cable (1) from the system board.

7. Release the ZIF connector to which the TouchPad button board cable is connected, and then

disconnect the TouchPad button board cable (2) from the system board.

Component replacement procedures

57

8.

Remove the Phillips PM2.0×2.5 screw (1) and the three Phillips PM2.5×6.5 screws (2) that secure
the top cover to the computer.

9. Lift the rear edge of the top cover (1) and swing it up and forward until the left and right sides of

the top cover detach from the base enclosure.

10.

Remove the top cover (2).

Reverse this procedure to install the top cover.

58 Chapter 4 Removal and replacement procedures

Power button board

Description Spare part number

Power button board (includes cable) 686270-001

Before removing the power button board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4.

Remove the battery (see

Battery on page 40), and then remove the following components:

a. Memory module/wireless module compartment cover (see

Memory module on page 41)

b. Keyboard (see

Keyboard on page 45)

c. Hard drive (see

Hard drive on page 51)

d. Top cover (see

Top cover on page 55)

Remove the power button board:

1. Turn the top cover upside down, with the front toward you.

2. Remove the two Phillips PM2.0×3.0 screws (1) that secure the power button board to

the top cover.

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59

3.

Remove the power button board (2).

Reverse this procedure to install the power button board.

TouchPad button board

Description Spare part number

TouchPad button board (includes bracket, TouchPad button board cable, and TouchPad cable) 686271-001

Before removing the TouchPad button board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40), and then remove the following components:

a. Memory module/wireless module compartment cover (see

Memory module on page 41)

b. Keyboard (see

Keyboard on page 45)

c.

Hard drive (see

Hard drive on page 51)

d. Top cover (see

Top cover on page 55)

60 Chapter 4 Removal and replacement procedures

Remove the TouchPad button board:

1. Turn the top cover upside down, with the front toward you.

2.

Detach the TouchPad button board cable (1) from the TouchPad. (The TouchPad button board
cable is attached to the TouchPad with double-sided tape).

3. Release the ZIF connector to which the TouchPad board cable is connected, and then disconnect

the TouchPad board cable (2) from the TouchPad board.

4. Release the two pieces of shielding tape that cover the left and right sides of the TouchPad button

board (3).

5. Remove the two Phillips PM2.5×4.0 screws (1) that secure the TouchPad button board to the top

cover. Lift the rear edge of the TouchPad button board (2) until it rests at an angle.

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61

6.

Remove the TouchPad button board (3) by sliding it away from the top cover at an angle.

Reverse this procedure to install the TouchPad button board.

62 Chapter 4 Removal and replacement procedures

Optical drive connector cable

Description Spare part number

Optical drive connector cable 686257-001

Before removing the optical drive connector cable, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4.

Remove the battery (see

Battery on page 40), and then remove the following components:

a. Memory module/wireless module compartment cover (see

Memory module on page 41)

b. Keyboard (see

Keyboard on page 45)

c. Hard drive (see

Hard drive on page 51)

d. Top cover (see

Top cover on page 55)

Remove the optical drive connector cable:

1. Disconnect the optical drive connector cable (1) from the system board.

2. Release the optical drive connector cable from the clips (2) and routing channel built into

the base enclosure.

3. Remove the two Phillips PM2.0×4.5 screws (3) that secure the optical drive connector to

the base enclosure.

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63

4.

Remove the optical drive connector cable (4).

Reverse this procedure to install the optical drive connector cable.

64 Chapter 4 Removal and replacement procedures

Speakers

Description Spare part number

Speakers (include speaker cables) 686279-001

Before removing the speakers, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4.

Remove the battery (see

Battery on page 40), and then remove the following components:

a. Memory module/wireless module compartment cover (see

Memory module on page 41)

b. Keyboard (see

Keyboard on page 45)

c. Hard drive (see

Hard drive on page 51)

d. Top cover (see

Top cover on page 55)

Remove the speakers:

1. Disconnect the speaker cable (1) from the system board.

2. Release the speaker cable from the clips (2) and routing channel built into the base enclosure.

3. Remove the two Phillips PM2.5×4.0 screws (3) that secure the speakers to the base enclosure.

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65

4.

Remove the speakers (4).

Reverse this procedure to install the speakers.

66 Chapter 4 Removal and replacement procedures

USB board

Description Spare part number

USB board (includes cable) 686269-001

Before removing the USB board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4.

Remove the battery (see

Battery on page 40), and then remove the following components:

a. Memory module/wireless module compartment cover (see

Memory module on page 41)

b. Keyboard (see

Keyboard on page 45)

c. Hard drive (see

Hard drive on page 51)

d. Top cover (see

Top cover on page 55)

Remove the USB board:

1. Release the ZIF connector to which the USB board cable is connected, and then disconnect

the USB board cable (1) from the system board.

2. Remove the Phillips PM2.5×6.0 screw (2) that secures the USB board to the base enclosure.

Component replacement procedures

67

3.

Remove the USB board (3).

Reverse this procedure to install the USB board.

68 Chapter 4 Removal and replacement procedures

System board

NOTE: The system board spare part kit includes replacement thermal material.

Description Spare part number

Equipped with the Intel HM75 Express chipset, an Intel Dual Core i5 or i3 processor, and the
Windows 8 Professional operating system

686280-601

Equipped with the Intel HM75 Express chipset, an Intel Dual Core i5 or i3 processor, and the
Windows 8 Standard operating system

686280-501

Equipped with the Intel HM70 Express chipset, an Intel Pentium or Celeron processor, and the
Windows 8 Professional operating system

688018-601

Equipped with the Intel HM70 Express chipset, an Intel Pentium or Celeron processor, and the
Windows 8 Standard operating system

688018-501

Before removing the system board, follow these steps:

1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4.

Remove the battery (see

Battery on page 40), and then remove the following components:

a. Memory module/wireless module compartment cover (see

Memory module on page 41)

b. WLAN module (see

WLAN module on page 42)

c. Keyboard (see

Keyboard on page 45)

d. Optical drive (see

Optical drive on page 49)

e. Hard drive (see

Hard drive on page 51)

f. Top cover (see

Top cover on page 55)

When replacing the system board, be sure that the following components are removed from
the defective system board and installed on the replacement system board:

●

Memory module (see

Memory module on page 41)

●

RTC battery (see

RTC battery on page 54)

●

Fan/heat sink assembly (see

Fan/heat sink assembly on page 71)

●

Processor (see

Processor on page 73)

Component replacement procedures

69

Remove the system board:

1. Disconnect the following cables from the system board.

(1) Speaker cable

(2) Optical drive connector cable

(3) Display panel cable

(4) USB board cable

(5) Power connector cable

2. Remove the three Phillips PM2.5×6.0 screws (1) that secure the system board to

the base enclosure.

3. Lift the right side of the system board (2) until it rests at an angle.

70 Chapter 4 Removal and replacement procedures

4.

Remove the system board (3) by sliding it up and to the right at an angle.

Reverse this procedure to install the system board.

Fan/heat sink assembly

Description Spare part number

Fan/heat assembly (includes replacement thermal material) 686259-001

Before removing the fan/heat sink assembly, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40), and then remove the following components:

a. Memory module/wireless module compartment cover (see

Memory module on page 41)

b. Keyboard (see

Keyboard on page 45)

c. Hard drive (see

Hard drive on page 51)

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71

d.

Top cover (see

Top cover on page 55)

e. System board (see

System board on page 69)

Remove the fan/heat sink assembly:

1. Turn the system board upside down, with the front toward you.

2. Disconnect the fan cable (1) from the system board.

3. Following the 1, 2, 3, 4 sequence stamped into the heat sink, loosen the four captive Philllips

screws (2) that secure the fan/heat sink assembly to the system board.

4. Remove the fan/heat sink assembly (3).

NOTE: Due to the adhesive quality of the thermal material located between the processor heat

sink and processor, it may be necessary to move the processor heat sink from side to side to
detach it.

The thermal material must be thoroughly cleaned from the surfaces of the processor heat sink and
the processor each time the processor heat sink is removed. Replacement thermal material is included
with the processor heat sink and system board spare part kits.

NOTE: The following illustration shows the replacement thermal material locations. Thermal paste is

used on the processor (1) and the heat sink section (2) that services it.

72 Chapter 4 Removal and replacement procedures

Reverse this procedure to install the fan/heat sink assembly.

Processor

Description Spare part number

Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 3.0­MB L3 cache, 35 W)

711903-001

Intel Dual Core i5-3210M 2.50-GHz processor (SC turbo up to 3.10-GHz; 1600-MHz FSB, 3.0­MB L3 cache, 35 W)

680645-001

Intel Dual Core i3-3130M 2.60-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) 713163-001

Intel Dual Core i3-3120M 2.50-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) 700627-001

Intel Dual Core i3-2348M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) 713165-001

Intel Dual Core i3-3110M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) 682417-001

Intel Dual Core i3-2370M 2.40-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) 677152-001

Intel Dual Core i3-2350M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) 653340-001

Intel Dual Core i3-2330M 2.20-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) 653339-001

Intel Dual Core i3-2328M 2.20-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) 693542-001

Intel Pentium 2030M 2.50-GHz processor (1600-MHz FSB, 2.0-MB L3 cache, dual core, 35 W) 713164-001

Intel Pentium 2020M 2.40-GHz processor (1600-MHz FSB, 2.0-MB L3 cache, dual core, 35 W) 700628-001

Intel Pentium B980 TJ85 2.40-GHz processor (1333-MHz FSB, 2.0-MB L3 cache, dual core,
35 W)

692428-001

Intel Pentium B970 TJ85 2.30-GHz processor (1333-MHz FSB, 2.0-MB L3 cache, dual core,
35 W)

676785-001

Intel Pentium B960 TJ85 2.20-GHz processor (1333-MHz FSB, 2.0-MB L3 cache, dual core,
35 W)

664662-001

Intel Pentium B950 TJ85 2.10-GHz processor (1333-MHz FSB, 2.0-MB L3 cache, dual core,
35 W)

653338-001

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73

Description Spare part number

Intel Celeron DC 1000M 1.80-GHz processor (1600-MHz FSB, 2.0-MB L3 cache, dual core,
35 W)

713162-001

Intel Celeron DC B830 1.80-GHz processor (1333-MHz FSB, 2.0-MB L3 cache, dual core, 35 W) 699547-001

Intel Celeron DC B820 1.70-GHz processor (1333-MHz FSB, 2.0-MB L3 cache, dual core, 35 W) 690537-001

Before removing the processor, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40), and then remove the following components:

a. Memory module/wireless module compartment cover (see

Memory module on page 41)

b. Keyboard (see

Keyboard on page 45)

c. Hard drive (see

Hard drive on page 51)

d.

Top cover (see

Top cover on page 55)

e. System board (see

System board on page 69)

Remove the the processor:

1. Turn the system board upside down, with the front toward you.

2. Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn

counterclockwise (2), until you hear a click.

74 Chapter 4 Removal and replacement procedures

3.

Remove the processor (3).

NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed

on the processor socket when you install the processor.

Reverse this procedure to install the processor.

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75

Display assembly

NOTE: The display assembly is spared at the subcomponent level only. For more display assembly

spare part information, see the individual removal subsections.

Before removing the display assembly, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4.

Remove the battery (see

Battery on page 40).

5. Disconnect the wireless antenna cables from the WLAN module (see

Memory module

on page 41).

6. Remove the following components:

a. Keyboard (see

Keyboard on page 45)

b. Hard drive (see

Hard drive on page 51)

c.

Top cover (see

Top cover on page 55)

Remove the display assembly:

1. Disconnect the display panel cable (1) from the system board.

76 Chapter 4 Removal and replacement procedures

2.

Release the wireless antenna cables (2) from the clips and routing channel built into the
base enclosure.

CAUTION: Support the display assembly when removing the following screws. Failure to

support the display assembly can result in damage to the display assembly and other
computer components.

3.

Remove the five Phillips PM2.5×6.5 screws (1) that secure the display assembly to
the base enclosure.

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77

4.

Remove the display assembly (2).

5. If it is necessary to replace the display bezel or any of the display assembly subcomponents:

a.

Remove the two display bezel screw covers (1) and the two Phillips PM2.5×5.5 screws (2)
that secure the display bezel to the display assembly.

b. Flex the inside edges of the bottom edge (3), the left and right sides (4), and the

top edge (5) of the display bezel until the bezel disengages from the display enclosure.

c.

Remove the display bezel (6). The display bezel is available using the following spare
part numbers:

●

686255-001 — For use on Compaq Presario CQ58 computer models

●

686254-001 — For use on HP 2000 Notebook PC computer models

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6. If it is necessary to replace the display hinge covers:

a. Remove the two Phillips PM2.5×4.0 screws (1) that secure the display hinge covers to the

display enclosure.

b. Remove the display hinge covers (2). The display hinge covers are available using spare

part number 686260-001.

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79

7.

If it is necessary to replace the display panel:

a. Release the display panel cable (1) from the clips built into the bottom edge of the

display enclosure.

b. Remove the four Phillips PM2.5×4.0 screws (2) that secure the display panel to the

display enclosure.

c. Lift the top edge of the display panel (3), and then swing it up and forward until it rests

upside down in front of the display enclosure.

d. Release the adhesive support strip (1) that secures the display panel cable to the

display panel.

e. Detach the display panel cable (2) from the display panel. (The display panel cable is

attached to the display panel with double-sided tape.)

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f.

Disconnect the display panel cable (3) from the display panel.

g. Remove the display panel. The display panel is available using spare part number

686273-001.

8. If it is necessary to replace the display hinges:

a. Remove the six Phillips PM2.0×3.5 screws (1) that secure the display hinges to

the display panel.

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81

b.

Remove the display hinges (2). The display hinges are available using spare part number
686262-001.

9. If it is necessary to replace the display panel cable:

a. Detach the display panel cable (1) from the display enclosure. (The display panel cable is

attached to the display enclosure with double-sided tape in multiple locations.)

b.

Disconnect the webcam/microphone cable (2) from the webcam/microphone module.

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c.

Remove the display panel cable (3). The display panel cable is available using spare part
number 686256-001 and includes the webcam/microphone cable.

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83

10.

If it is necessary to replace the webcam/microphone module, gently detach the webcam/
microphone module from the display enclosure. (The webcam/microphone module is attached to
the display enclosure with double-sided tape.)

CAUTION: Due to the thin profile of the webcam/microphone module, it is easily damaged.

Take extra precaution to ensure the webcam/microphone module is not damaged when removing
and replacing the module.

The webcam/microphone module is available using spare part numbers 703461-001 (HD
webcam/microphone module) and 686285-001 (non-HD webcam/microphone module).

NOTE: Depending on computer model, some computer models may be equipped one or two

sets of wireless antenna cables and transceivers.

11. If it is necessary to replace the wireless antenna cables and transceivers:

a. Detach the wireless antenna transceivers (1) from the display enclosure. (The wireless

antenna transceivers are attached to the display enclosure with double-sided tape.)

b.

Release the wireless antenna cables from the clips and routing channels along the left, right,
and bottom edges of the display enclosure (2).

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c.

Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and
transceivers are available using spare part number 686249-001.

Reverse this procedure to install the display assembly.

Power connector cable

Description Spare part number

Power connector cable (includes bracket) 686258-001

Before removing the power connector cable, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4.

Remove the battery (see

Battery on page 40), and then remove the following components:

a. Memory module/wireless module compartment cover (see

Memory module on page 41)

b. Keyboard (see

Keyboard on page 45)

c. Hard drive (see

Hard drive on page 51)

d. Top cover (see

Top cover on page 55)

e. Display assembly (see

Display assembly on page 76)

Remove the power connector cable:

1.

Disconnect the power connector cable (1) from the system board.

2.

Remove the Phillips PM2.5×6.5 screw (2) that secures the power connector and bracket to
the base enclosure.

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85

3.

Remove the power connector bracket (3).

4.

Remove the power connector cable (4).

Reverse this procedure to install the power connector cable.

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5 Using Setup Utility (BIOS) and

System Diagnostics

87

Windows 8

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility
(BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the
amount of system and extended memory.

Starting Setup Utility (BIOS)

To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.

Information about how to navigate in Setup Utility (BIOS) is located at the bottom of the screen.

NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the

computer from operating properly.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed
on the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn

+esc (if you are already in Windows) or by using Setup Utility (BIOS).

1. Start Setup Utility (BIOS).

2. Use the arrow keys to select Main.

3. To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select

Exit Discarding Changes, and then press enter.

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Downloading a BIOS update

CAUTION: CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation,

download and install a BIOS update only when the computer is connected to reliable external power
using the AC adapter. Do not download or install a BIOS update while the computer is running on
battery power, docked in an optional docking device, or connected to an optional power source.
During the download and installation, follow these instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. From the Start screen, select the HP Support Assistant app.

2. Select Updates and tune-ups, and then select Check for HP updates now.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on

your computer. Make a note of the date, name, or other identifier. You may need this
information to locate the update later, after it has been downloaded to your hard drive.

b.

Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is
downloaded. You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before

installing any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:

1. From the Start screen, type e, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains

the update.

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the

downloaded file from your hard drive.

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89

Using System Diagnostics

System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is
functioning properly.

To start System Diagnostics:

1. Turn on or restart the computer, quickly press esc, and then press f2.

2. Click the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test while it is running, press esc.

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SUSE Linux

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input
and output devices on the system (such as disk drives, display, keyboard, mouse, and printer).
Computer Setup includes settings for the types of peripherals installed, the startup sequence of the
computer, and the amount of system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer

from operating properly.

Starting Computer Setup

NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup

only if USB legacy support is enabled.

To start Computer Setup, follow these steps:

1.

Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

Using Computer Setup

Navigating and selecting in Computer Setup

To navigate and select in Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

●

To select a menu or a menu item, use the tab key and the keyboard arrow keys and then
press enter, or use a pointing device to click the item.

●

To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the
screen, or use the up arrow key or the down arrow key.

●

To close open dialog boxes and return to the main Computer Setup screen, press esc, and
then follow the on-screen instructions.

NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the

keyboard to navigate and make selections in Computer Setup.

2.

Press f10 to enter Computer Setup.

To exit Computer Setup menus, choose one of the following methods:

●

To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left
corner of the screen, and then follow the on-screen instructions.

– or –

SUSE Linux

91

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press

enter.

– or –

●

To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner
of the screen, and then follow the on-screen instructions.

– or –

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press

enter.

Your changes go into effect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select File > Restore Defaults.

4. Follow the on-screen instructions.

5.

To save your changes and exit, click the Save icon in the lower-left corner of the screen, and then
follow the on-screen instructions.

– or –

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory

settings.

Updating the BIOS

Updated versions of the BIOS may be available on the HP Web site.

Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.

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